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CALIF-UNION SHOP GM DEALERS: GM SERVICE CERTIFICATE - 12/21/2009
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE "SERVICE CERTIFICATES" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the ...
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and ...
GM Employee Discount Program Extended - 02/17/2017
The Certified Service GM Employee Discount Program has been extended for the 2017 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Audit Mail-Out-Review - 02/17/2017
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the ...
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Non-GM Engine Calibrations - 03/26/2018
Bulletin 09-06-04-026 has been revised to include the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. ...
GM Authorization - 02/20/2018
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 02/20/2018
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Employee Discount - 01/22/2018
The Certified Service GM Employee Discount Program has been extended for the 2018 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... and repair types that require attaching documentation when a transaction requires routing for GM authorization. Not attaching a required document has become a key reason why so many dealers have seen their reject rate percentage increase in the last...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries. ...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core, ...
GM App - 06/27/2016
GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire ...
GM Owner Center - Recall Search - 05/24/2016
... IVH is not in service, dealers may view a vehicle's field action (recall) information within the GM Owner Center website. The Owner Center is accessible without a user id and password. The Owner Center is available by visiting www.my.gm.com. Select...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the...
GM Employee Discount for Service - 03/01/2016
The Certified Service GM Employee Discount Program has been extended for the 2016 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers ...
Non-GM Approved Equipment - 10/23/2015
Non approved battery chargers and boosters can damage headlamp bulbs, control modules, and other electrical components. Some non-approved devices have exceeded 20 volts during a jump start and subsequently damaged both low beam headlamp filaments. Any ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their ...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles. ...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Tesla & GM - 01/28/2014
The Tesla Model S is cornering the market for luxury electric sedans and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a...
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE "SERVICE CERTIFICATES" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the ...
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and ...
GM Employee Discount Program Extended - 02/17/2017
The Certified Service GM Employee Discount Program has been extended for the 2017 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Audit Mail-Out-Review - 02/17/2017
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the ...
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Non-GM Engine Calibrations - 03/26/2018
Bulletin 09-06-04-026 has been revised to include the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. ...
GM Authorization - 02/20/2018
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 02/20/2018
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Employee Discount - 01/22/2018
The Certified Service GM Employee Discount Program has been extended for the 2018 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... and repair types that require attaching documentation when a transaction requires routing for GM authorization. Not attaching a required document has become a key reason why so many dealers have seen their reject rate percentage increase in the last...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries. ...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core, ...
GM App - 06/27/2016
GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire ...
GM Owner Center - Recall Search - 05/24/2016
... IVH is not in service, dealers may view a vehicle's field action (recall) information within the GM Owner Center website. The Owner Center is accessible without a user id and password. The Owner Center is available by visiting www.my.gm.com. Select...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the...
GM Employee Discount for Service - 03/01/2016
The Certified Service GM Employee Discount Program has been extended for the 2016 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers ...
Non-GM Approved Equipment - 10/23/2015
Non approved battery chargers and boosters can damage headlamp bulbs, control modules, and other electrical components. Some non-approved devices have exceeded 20 volts during a jump start and subsequently damaged both low beam headlamp filaments. Any ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their ...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles. ...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Tesla & GM - 01/28/2014
The Tesla Model S is cornering the market for luxury electric sedans and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a...
GM Accessories Employee Discount Program - 01/29/2020
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
GM Bed Liner Repairs - 07/30/2019
... be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and ...
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles ...
GM Authorization and Attachments - 01/21/2019
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence...
GM Accessories Employee Discount Program - 01/21/2019
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Mail Out Reviews - 06/29/2021
The following claim scenarios were reviewed within the latest round of GM Mail Out Reviews handled by GM Audit Services. In each instance the transaction was debited due to incorrect or incomplete technician time clocking or documentation. The first...
GM Authorization and Attachments - 05/26/2021
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not...
GM Authorization - 02/25/2021
The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
GM Accessories Employee Discount Program - 01/27/2021
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Temporary Use of Non-GM Battery - 12/29/2020
GM’s has identified a supply constraint with GM/ACDelco 12-volt batteries. To ensure customer satisfaction, dealers may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This ...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed ...
GM Accessories Employee Discount Program - 02/28/2023
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Authorization - 02/28/2023
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM and Cruise - 06/20/2022
GM and Cruise will be the first companies in the world to run a commercial taxi service of self-driving cars in a major city. Cruise will use a fleet of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of ...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
GM Certified Service Employee Discount Program - 02/26/2013
The GM employee discount program that offers all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
The GM Service Policies and Procedures Manual Update - 11/05/2012
The GM Service Policies and Procedures Manual was updated in mid-October of this year. The GM Service Policies and Procedures Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article...
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
GM Bed Liner Repairs - 07/30/2019
... be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and ...
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles ...
GM Authorization and Attachments - 01/21/2019
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence...
GM Accessories Employee Discount Program - 01/21/2019
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Mail Out Reviews - 06/29/2021
The following claim scenarios were reviewed within the latest round of GM Mail Out Reviews handled by GM Audit Services. In each instance the transaction was debited due to incorrect or incomplete technician time clocking or documentation. The first...
GM Authorization and Attachments - 05/26/2021
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not...
GM Authorization - 02/25/2021
The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
GM Accessories Employee Discount Program - 01/27/2021
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Temporary Use of Non-GM Battery - 12/29/2020
GM’s has identified a supply constraint with GM/ACDelco 12-volt batteries. To ensure customer satisfaction, dealers may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This ...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed ...
GM Accessories Employee Discount Program - 02/28/2023
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Authorization - 02/28/2023
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM and Cruise - 06/20/2022
GM and Cruise will be the first companies in the world to run a commercial taxi service of self-driving cars in a major city. Cruise will use a fleet of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of ...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
GM Certified Service Employee Discount Program - 02/26/2013
The GM employee discount program that offers all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
The GM Service Policies and Procedures Manual Update - 11/05/2012
The GM Service Policies and Procedures Manual was updated in mid-October of this year. The GM Service Policies and Procedures Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
GM Freight Expense - 06/06/2012
... with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The claim submission procedure within the bulletin states that if it...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
Select customers who have the GM credit card and service their vehicles at GM dealerships in the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time...
GM Auth Request Not Allowed - 11/17/2011
Error message 242, "GM Auth Request Not Allowed-Within Service Agent Self Auth Limits", means that the service agent has the empowerment to authorize the transaction. This error message cannot be routed to GM for review; it must be corrected at the service...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
GM-US - 04/27/2011
... for empowerment levels or performing an analysis of expense and expense trends be sure to select GM-US as the Business Unit. GM-US indicates warranty transactions. MIC, GMPP, is the other Business Unit selection. If no Business Unit is selected, GWM...
GM Acronyms - 04/12/2011
... cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In...
GM Routed Transactions - 06/07/2010
When a transaction requires routing for GM approval, written comments must be clear enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions...
GM Brakes - 05/12/2010
In early April GM announced that they will be expanding the use of brake override technology globally to all passenger cars with automatic transmissions and electronic throttle control by 2012. GM currently has braking performance standards that apply...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
GM Transportation claims - 12/22/2009
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this ...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours ...
Re: GM Transportation claims - 12/30/2009
... all I know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: GM Accessories VPO/LPO Programs - 06/26/2009
Check out bulletin #08-00-89-005C.
Re: GM Accessories VPO/LPO Programs - 06/26/2009
That's it! Thanks,
Re: GM Accessories VPO/LPO Programs - 06/26/2009
As a reminder... The 2010 PDI reference card is available via the Reference Cards link (utilize menu bar on the left side of the Member's Area page). EXAMPLE from the Reference Card ... for the 2010 Camaro ... F Camaro 1.3 Base Time = ...
GM $15 cards. - 06/30/2009
The article in the July issue states that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009....
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards ...
Re: GM $15 cards. - 07/01/2009
Thanks Kristen.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: GM $15 cards. - 07/08/2009
The cut off for submission of the cards is in system by July 11th. It is on page 9 of the original dealer guide about the program that you could print from admin message(G_0000024357)
GM Accessories VPO/LPO Programs - 06/23/2009
I have searched without success for an up-dated bulletin which includes the 2010 Camaro for it's VPO/LPO information. I have the Z6998 PDI Add times, and if all else fails will have to go that way. Anyone seem the latest information? Brian
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
GM Freight Expense - 06/06/2012
... with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The claim submission procedure within the bulletin states that if it...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
Select customers who have the GM credit card and service their vehicles at GM dealerships in the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time...
GM Auth Request Not Allowed - 11/17/2011
Error message 242, "GM Auth Request Not Allowed-Within Service Agent Self Auth Limits", means that the service agent has the empowerment to authorize the transaction. This error message cannot be routed to GM for review; it must be corrected at the service...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
GM-US - 04/27/2011
... for empowerment levels or performing an analysis of expense and expense trends be sure to select GM-US as the Business Unit. GM-US indicates warranty transactions. MIC, GMPP, is the other Business Unit selection. If no Business Unit is selected, GWM...
GM Acronyms - 04/12/2011
... cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In...
GM Routed Transactions - 06/07/2010
When a transaction requires routing for GM approval, written comments must be clear enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions...
GM Brakes - 05/12/2010
In early April GM announced that they will be expanding the use of brake override technology globally to all passenger cars with automatic transmissions and electronic throttle control by 2012. GM currently has braking performance standards that apply...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
GM Transportation claims - 12/22/2009
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this ...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours ...
Re: GM Transportation claims - 12/30/2009
... all I know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: GM Accessories VPO/LPO Programs - 06/26/2009
Check out bulletin #08-00-89-005C.
Re: GM Accessories VPO/LPO Programs - 06/26/2009
That's it! Thanks,
Re: GM Accessories VPO/LPO Programs - 06/26/2009
As a reminder... The 2010 PDI reference card is available via the Reference Cards link (utilize menu bar on the left side of the Member's Area page). EXAMPLE from the Reference Card ... for the 2010 Camaro ... F Camaro 1.3 Base Time = ...
GM $15 cards. - 06/30/2009
The article in the July issue states that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009....
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards ...
Re: GM $15 cards. - 07/01/2009
Thanks Kristen.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: GM $15 cards. - 07/08/2009
The cut off for submission of the cards is in system by July 11th. It is on page 9 of the original dealer guide about the program that you could print from admin message(G_0000024357)
GM Accessories VPO/LPO Programs - 06/23/2009
I have searched without success for an up-dated bulletin which includes the 2010 Camaro for it's VPO/LPO information. I have the Z6998 PDI Add times, and if all else fails will have to go that way. Anyone seem the latest information? Brian
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: GM Accessories VPO/LPO Programs - 06/24/2009
Thanks Mark, That's all I've been able to find as well.
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
Re: GM $15 cards. - 07/17/2009
I just received payment for some that I submitted Tuesday the 14th.
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
GM GLOBAL CONNECT ISSUE - 09/10/2009
HAS ANYONE ELSE COME ACCROSS NEEDING A "EDSNET ID" FOR GETTING INTO SERVICE UPDATE BULLETIN INFORMATION OFF OF GM GLOBAL CONNECT ??? DOES ANYONE HAVE ANY IDEA WHAT IT IS ??
Re: GM GLOBAL CONNECT ISSUE - 09/14/2009
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
On the J&L pdi card it says for the 2010 Camaro add for ground effects is 4.0 hours. Also, my AVM sent an email that supports that. But if you look it up in the LTG on DealerWorld it says 3.0 hours. I submitted at 4.0 hours and they rejected but paid ...
Re: GM Accessories VPO/LPO Programs - 10/21/2009
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Will try again. Thank you!
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: GM Accessories VPO/LPO Programs - 10/22/2009
SO THE J&L PDI QUICK REFERENCE CARD IS INCORRECT TOO ???
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Unfortunately the GM LTG update occurred after the PDI Reference Card had been printed. As a result, the information will be updated on the online version. Thank you for your comments! Kristen - J&L Warranty
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Latest info on Dealerworld. dated 10-13-09 ref # G-0000040549.
GM Claim memo - 12/30/2008
was wondering if anybody else didn't get there claim memo this morning or if I was the only unlucky one not get the last one of the year.what away to fininsh the year.
Re: GM Claim memo - 12/30/2008
... to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: GM Claim memo - 12/30/2008
Same thing here. My Reynolds system has been acting weird lately. I thought maybe it was that! Nothing paid this CM, so I suppose that GM is withholding funds, looking to collect interest? Who knows.... Happy 2009 everyone!
Re: GM Claim memo - 12/30/2008
We've been having problems with Reynolds off and on the last couple months too. Have had to pull info. from Exchange Reports a few different times for a couple days at a time.
Re: GM Claim memo - 12/30/2008
Same here. No claim memo. We just thought maybe GM did not want to pay us for anything. But then again we have not really put much on lately. Reynolds has been acting really weird for us also. Just end of year glitch I guess.
Re: GM Claim memo - 12/30/2008
Thanks,glad I wasnt the only one.pull memo from exchange reports.called DBC put in for a reprint in wins-eclaim.most likely will not get untill next year.what away to start 2009
Re: GM Claim memo - 12/31/2008
Nope havent gotten my claim memo either.
Thanks Mark, That's all I've been able to find as well.
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
Re: GM $15 cards. - 07/17/2009
I just received payment for some that I submitted Tuesday the 14th.
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
GM GLOBAL CONNECT ISSUE - 09/10/2009
HAS ANYONE ELSE COME ACCROSS NEEDING A "EDSNET ID" FOR GETTING INTO SERVICE UPDATE BULLETIN INFORMATION OFF OF GM GLOBAL CONNECT ??? DOES ANYONE HAVE ANY IDEA WHAT IT IS ??
Re: GM GLOBAL CONNECT ISSUE - 09/14/2009
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
On the J&L pdi card it says for the 2010 Camaro add for ground effects is 4.0 hours. Also, my AVM sent an email that supports that. But if you look it up in the LTG on DealerWorld it says 3.0 hours. I submitted at 4.0 hours and they rejected but paid ...
Re: GM Accessories VPO/LPO Programs - 10/21/2009
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Will try again. Thank you!
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: GM Accessories VPO/LPO Programs - 10/22/2009
SO THE J&L PDI QUICK REFERENCE CARD IS INCORRECT TOO ???
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Unfortunately the GM LTG update occurred after the PDI Reference Card had been printed. As a result, the information will be updated on the online version. Thank you for your comments! Kristen - J&L Warranty
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Latest info on Dealerworld. dated 10-13-09 ref # G-0000040549.
GM Claim memo - 12/30/2008
was wondering if anybody else didn't get there claim memo this morning or if I was the only unlucky one not get the last one of the year.what away to fininsh the year.
Re: GM Claim memo - 12/30/2008
... to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: GM Claim memo - 12/30/2008
Same thing here. My Reynolds system has been acting weird lately. I thought maybe it was that! Nothing paid this CM, so I suppose that GM is withholding funds, looking to collect interest? Who knows.... Happy 2009 everyone!
Re: GM Claim memo - 12/30/2008
We've been having problems with Reynolds off and on the last couple months too. Have had to pull info. from Exchange Reports a few different times for a couple days at a time.
Re: GM Claim memo - 12/30/2008
Same here. No claim memo. We just thought maybe GM did not want to pay us for anything. But then again we have not really put much on lately. Reynolds has been acting really weird for us also. Just end of year glitch I guess.
Re: GM Claim memo - 12/30/2008
Thanks,glad I wasnt the only one.pull memo from exchange reports.called DBC put in for a reprint in wins-eclaim.most likely will not get untill next year.what away to start 2009
Re: GM Claim memo - 12/31/2008
Nope havent gotten my claim memo either.
Non-Gm Windshields - 12/23/2008
I know I have seen or heard that: if we use a non-gm windshield if needs to be authorized by our dvm --- but I cant find that info in writting.... is anyone aware of something in print !!
Re: Non-Gm Windshields - 12/24/2008
... Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is...
Re: GM Claim memo - 01/06/2009
I just took all the quizes on line and am suprised at how bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the ...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
... This was the "trick" question on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
GM STEERING SHAFT CONCERN - 11/29/2007
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
GM WARRANTY WIZARD - 12/03/2007
WONDERING IF ANYONE USED "GM - WARRANTY WIZARD" & IF SO, HOW DO YOU GET IT ??
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "OPEN ...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
(QUESTION) WHEN A DOCUMENT IS FOLLOWED FOR DIAG, ARE ALL DOCUMENT DIAG TIMES STILL TO FOLLOW THE .3 TIME RULE .... EXAMPLE: I HAVE A 2005 COLORADO VIN #1GCDT136258265400 WITH A COMPLAINT OF A INTERMITTENT NO START - HOOKED UP TECH-II FOR CODES, CHECKED ...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
GM CERTIFIED Please help - 02/27/2008
Hi guys....I need your help again. Everytime my service advisors have a GM Certified car they come and ask me if such and such is covered? Is there somewhere I can find information on GM Certified warranty? Does it mimic the regular GM 3/36 warran...
Re: GM CERTIFIED - 02/27/2008
... JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOUND ON VIS ...
Re: GM CERTIFIED - 02/27/2008
Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still.
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
I FOUND IT....THANKS SO MUCH!
Re: GM CERTIFIED - 02/27/2008
[quote] GMNL29448: Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still. [/quote] If it shows 3/3 Certified under the regular warranty area on VIS then it is run as regular warranty. If it shows under service contract...
Re: GM CERTIFIED - 02/27/2008
I LOOKED IN DEALERWORLD - I CANT SEEM TO FIND IT ???
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
I know I have seen or heard that: if we use a non-gm windshield if needs to be authorized by our dvm --- but I cant find that info in writting.... is anyone aware of something in print !!
Re: Non-Gm Windshields - 12/24/2008
... Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is...
Re: GM Claim memo - 01/06/2009
I just took all the quizes on line and am suprised at how bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the ...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
... This was the "trick" question on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
GM STEERING SHAFT CONCERN - 11/29/2007
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
GM WARRANTY WIZARD - 12/03/2007
WONDERING IF ANYONE USED "GM - WARRANTY WIZARD" & IF SO, HOW DO YOU GET IT ??
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "OPEN ...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
(QUESTION) WHEN A DOCUMENT IS FOLLOWED FOR DIAG, ARE ALL DOCUMENT DIAG TIMES STILL TO FOLLOW THE .3 TIME RULE .... EXAMPLE: I HAVE A 2005 COLORADO VIN #1GCDT136258265400 WITH A COMPLAINT OF A INTERMITTENT NO START - HOOKED UP TECH-II FOR CODES, CHECKED ...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
GM CERTIFIED Please help - 02/27/2008
Hi guys....I need your help again. Everytime my service advisors have a GM Certified car they come and ask me if such and such is covered? Is there somewhere I can find information on GM Certified warranty? Does it mimic the regular GM 3/36 warran...
Re: GM CERTIFIED - 02/27/2008
... JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOUND ON VIS ...
Re: GM CERTIFIED - 02/27/2008
Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still.
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
I FOUND IT....THANKS SO MUCH!
Re: GM CERTIFIED - 02/27/2008
[quote] GMNL29448: Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still. [/quote] If it shows 3/3 Certified under the regular warranty area on VIS then it is run as regular warranty. If it shows under service contract...
Re: GM CERTIFIED - 02/27/2008
I LOOKED IN DEALERWORLD - I CANT SEEM TO FIND IT ???
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
GM Training - 04/17/2008
Not a question, but a benchmark! I have completed 200 GM Training courses. This was a goal, and it is now reached! Amazing how many little things have stuck in my mind and given me reference. I've been able to help the technicians and advisors quickly,...
Re: GM Training - 04/17/2008
WHAT TYPE OF CLASSES DID YOU TAKE??? FOR WARR ADMIN OR TECH
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. ...
Re: GM Training - 04/18/2008
HOW DO YOU GET AN "ID"
Re: GM Training - 04/18/2008
Your dealership has a Training Coordinator who can set you up. Give him/her your ssn, get your ID and go for it! Brian
Re: GM Training - 04/18/2008
... MY DVM THAT EVRYONE SHOULD TAKE COURSE VWGWM.A7W-GLOBAL WARRANTY SYSTEM ITS A COUSE ON THE SYSTEM GM IS SWITCHING TOO IN THE NEAR FUTURE. ANOTHER COURSE IS VWC90.02W-SUBBMITTING AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT...
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
OUR AVM SAYS THAT IF THE CUSTOMER HAS AN EXTENDED WARRANTY AND IT COVERS THE I-SHAFT, THEN THE EXT WARRANTY CO. SHOULD BE CHARGED. IF IT IS NOT COVERED THEN DO A GOODWILL CLAIM. HE, ALSO, HAS PARAMETERS ON HOW MUCH OF THE CLAIM IS COVERED. FOR EXAMPLE, ...
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
With GMPP extened serviice contract our AVM would not authorize.if you try to goodwill will reject for MIC service contract found.most likely will have to submitt to GMPP.being as this is the third time in for this repair does it fall within the guide...
Re: GM - 05/08/2008
YOU COULD ALWAYS TRY SUBMITTING TO EXT WARRANTY (GMPP) AND WHAT THEY DO NOT COVER SUBMIT TO AVM. IF CUST HAS DEDUCTIBLE WITH EXT WARRANTY SEE IF SERVICE MGR WANTS TO GOODWILL THAT OR HAVE THE CUSTOMER PAY IT.
GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
IS ANYONE FAMILIAR WITH THIS PROGRAM: HOW DOES IT INVOLVE US (THE WARRANTY ADMINS)
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give more info than I have....
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
Thank goodness that has gone away. We did a lot of it, being a medium duty dealer....
GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
I HAVE A CLAIM WITH MULTIPLE LINES... THE MAJORITY OF THE LINES ARE COVERED BY GMPP/EXTENDED WARRANTY WITH A $200 DEDUCT-- BUT I HAVE 1-LINE COVERED BY GM DIESEL WARRANTY WITH $100 DEDUCT ------ DO I BILL CUSTOMER $300 DEDUCT OR WILL GMPP PAY THE GM DIESEL...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
GMPP will pay up $100.00 diesel deductible, dependent on the GMPP deductible amount. Step 1- Submit claim to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM ...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
Brian.. thank you !! I found it on the quick reference guide -- but I am still alittle confused on: under 5/100 Diesel warranty, they will pay "up to" $100 dependent on the gmpp deduct
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
Re: GM Global connect - 07/15/2008
Not yet. How did you find out your dealership will be using GlobalConnect next week?
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GM Global connect - 07/15/2008
GM DealerWorld to GM Global Connect dates. North East&South East July 14,2208 North Central,South Central and Western July 21, 2008 you can find lots of info in GM Messanger.
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
GM Training - 04/17/2008
Not a question, but a benchmark! I have completed 200 GM Training courses. This was a goal, and it is now reached! Amazing how many little things have stuck in my mind and given me reference. I've been able to help the technicians and advisors quickly,...
Re: GM Training - 04/17/2008
WHAT TYPE OF CLASSES DID YOU TAKE??? FOR WARR ADMIN OR TECH
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. ...
Re: GM Training - 04/18/2008
HOW DO YOU GET AN "ID"
Re: GM Training - 04/18/2008
Your dealership has a Training Coordinator who can set you up. Give him/her your ssn, get your ID and go for it! Brian
Re: GM Training - 04/18/2008
... MY DVM THAT EVRYONE SHOULD TAKE COURSE VWGWM.A7W-GLOBAL WARRANTY SYSTEM ITS A COUSE ON THE SYSTEM GM IS SWITCHING TOO IN THE NEAR FUTURE. ANOTHER COURSE IS VWC90.02W-SUBBMITTING AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT...
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
OUR AVM SAYS THAT IF THE CUSTOMER HAS AN EXTENDED WARRANTY AND IT COVERS THE I-SHAFT, THEN THE EXT WARRANTY CO. SHOULD BE CHARGED. IF IT IS NOT COVERED THEN DO A GOODWILL CLAIM. HE, ALSO, HAS PARAMETERS ON HOW MUCH OF THE CLAIM IS COVERED. FOR EXAMPLE, ...
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
With GMPP extened serviice contract our AVM would not authorize.if you try to goodwill will reject for MIC service contract found.most likely will have to submitt to GMPP.being as this is the third time in for this repair does it fall within the guide...
Re: GM - 05/08/2008
YOU COULD ALWAYS TRY SUBMITTING TO EXT WARRANTY (GMPP) AND WHAT THEY DO NOT COVER SUBMIT TO AVM. IF CUST HAS DEDUCTIBLE WITH EXT WARRANTY SEE IF SERVICE MGR WANTS TO GOODWILL THAT OR HAVE THE CUSTOMER PAY IT.
GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
IS ANYONE FAMILIAR WITH THIS PROGRAM: HOW DOES IT INVOLVE US (THE WARRANTY ADMINS)
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give more info than I have....
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
Thank goodness that has gone away. We did a lot of it, being a medium duty dealer....
GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
I HAVE A CLAIM WITH MULTIPLE LINES... THE MAJORITY OF THE LINES ARE COVERED BY GMPP/EXTENDED WARRANTY WITH A $200 DEDUCT-- BUT I HAVE 1-LINE COVERED BY GM DIESEL WARRANTY WITH $100 DEDUCT ------ DO I BILL CUSTOMER $300 DEDUCT OR WILL GMPP PAY THE GM DIESEL...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
GMPP will pay up $100.00 diesel deductible, dependent on the GMPP deductible amount. Step 1- Submit claim to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM ...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
Brian.. thank you !! I found it on the quick reference guide -- but I am still alittle confused on: under 5/100 Diesel warranty, they will pay "up to" $100 dependent on the gmpp deduct
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
Re: GM Global connect - 07/15/2008
Not yet. How did you find out your dealership will be using GlobalConnect next week?
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GM Global connect - 07/15/2008
GM DealerWorld to GM Global Connect dates. North East&South East July 14,2208 North Central,South Central and Western July 21, 2008 you can find lots of info in GM Messanger.
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
GWM -- GM SERVICE CERTIFICATES - 03/11/2010
MY SERVICE CERTIFICATE RO'S SEEM TO KEEP REJECTING FOR VIN NUMBER, SINCE WE ARE A CHEV DEALER BUT I AM TRYING TO SUBMIT A BUICK WOULD THAT MAKE A DIFFERENCE
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
IVE HAD THAT HAPPEN AND JUST PUT IT AS VIN NOT ON FILE AND IT PAID
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
Are you on Reynolds system?
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
(Im sorry) - Yes we are on the Reynolds system
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
You can go into the tax and override for the warranty job. We have a journal prefix that we use to determine warranty or GMPP.
REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
TRYING TO FIND INFO ON HOW TO PRE-START THE GM AUTH REPAIR "BEFORE" CALLING INTO PQC TO CLOSE A TRANS/ENG REPLACEMENT
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/30/2010
ISNT IT THE PQC THAT GIVES YOU THE PRE-AUTH #?
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything ...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Check out GM Message G_0000051930
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
GWM -- GM SERVICE CERTIFICATES - 03/11/2010
MY SERVICE CERTIFICATE RO'S SEEM TO KEEP REJECTING FOR VIN NUMBER, SINCE WE ARE A CHEV DEALER BUT I AM TRYING TO SUBMIT A BUICK WOULD THAT MAKE A DIFFERENCE
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
IVE HAD THAT HAPPEN AND JUST PUT IT AS VIN NOT ON FILE AND IT PAID
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
Are you on Reynolds system?
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
(Im sorry) - Yes we are on the Reynolds system
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
You can go into the tax and override for the warranty job. We have a journal prefix that we use to determine warranty or GMPP.
REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
TRYING TO FIND INFO ON HOW TO PRE-START THE GM AUTH REPAIR "BEFORE" CALLING INTO PQC TO CLOSE A TRANS/ENG REPLACEMENT
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/30/2010
ISNT IT THE PQC THAT GIVES YOU THE PRE-AUTH #?
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything ...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Check out GM Message G_0000051930
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
We were told that if the accessories are installed while in dealer name, they are covered for factory bumper to bumper.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for ...
GM Radio Upgrade ? - 11/18/2010
... the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
Re: GM Radio Upgrade ? - 11/19/2010
... Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010,...
Re: GM Radio Upgrade ? - 11/19/2010
I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. I'm afraid if the ...
Re: GM Radio Upgrade ? - 11/22/2010
[quote] Mary Ann: I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. ...
GM warranty quiz jan 11-2 - 01/21/2011
... out here. Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? Regardless of a salvage title or not, if a customer purchases lets say a GM...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs related to Emissions Warranty...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/25/2011
OK, I got you on the ZREG transaction type & maybe I am just thinking about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be ...
Re: GM warranty quiz jan 11-2 - 01/26/2011
Right, depending on the install date and the branding date.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
We were told that if the accessories are installed while in dealer name, they are covered for factory bumper to bumper.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for ...
GM Radio Upgrade ? - 11/18/2010
... the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
Re: GM Radio Upgrade ? - 11/19/2010
... Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010,...
Re: GM Radio Upgrade ? - 11/19/2010
I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. I'm afraid if the ...
Re: GM Radio Upgrade ? - 11/22/2010
[quote] Mary Ann: I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. ...
GM warranty quiz jan 11-2 - 01/21/2011
... out here. Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? Regardless of a salvage title or not, if a customer purchases lets say a GM...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs related to Emissions Warranty...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/25/2011
OK, I got you on the ZREG transaction type & maybe I am just thinking about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be ...
Re: GM warranty quiz jan 11-2 - 01/26/2011
Right, depending on the install date and the branding date.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
GM credit memos - 04/15/2011
Anyone else having an issue from credit memos from warranty claims processed on 04/13/11 not showing up in GM Exchange Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet....
Re: GM credit memos - 04/15/2011
i had problems this morning but i was able to print mine after a while..
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: GM credit memos - 04/19/2011
MINE NEVER SHOWED UP ON THE DAILY LIST FOR THE 13TH...HAD TO DO IT BY THE WEEK AND SEE WHICH ONES I HADNT ALREADY POSTED TO FIND THE ONES FOR THAT DAY...NOT SURE WHAT HAPPENED
Re: GM credit memos - 04/21/2011
Mine never showed up either, had to go into BARS and print an invoice from there. The credit memo was the only thing I did not get that day. DBC thinks there was a "fluke" in their system, but cannot really explain it.
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... "ball joints leaking / inner rod excessive play" .. we replaced the L/F wheel speed sensor (under GMPP) & road tested "light came back on", we cleaned EBCM ground & road tested approx 20miles "light back on".. we removed wheel hub to check reluctor ring,...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
i had a claim like that i submitted two lines one for warranty and one for gmpp..i am on reynolds so all i did was override the warranty line for taxes so they wont get added to the claim..worked for me, hope this helps..
GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
Re: GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
IS ANYONE FAMILIAR WITH THE PROGRAM AND CAN TELL HOW I CAN FIND OUT WHERE MY DEALER STANDS WITH THE CRITERIA FOR QUALIFICATIONS ??
Re: GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/31/2011
I found what i was looking for...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
I HAVE A CUSTOMER RECENTLY CAME IN WITH A CHECK ENGINE LIGHT FLASHING, WE REPLACED SPARK PLUGS .... THEY THEN CALLED GM CUST ASST --- THEY NOW SENT HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance. [/quote] We have had a few of these, and have had a little trouble since there was no case # provided by the customer. When I...
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes ...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Anyone else having an issue from credit memos from warranty claims processed on 04/13/11 not showing up in GM Exchange Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet....
Re: GM credit memos - 04/15/2011
i had problems this morning but i was able to print mine after a while..
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: GM credit memos - 04/19/2011
MINE NEVER SHOWED UP ON THE DAILY LIST FOR THE 13TH...HAD TO DO IT BY THE WEEK AND SEE WHICH ONES I HADNT ALREADY POSTED TO FIND THE ONES FOR THAT DAY...NOT SURE WHAT HAPPENED
Re: GM credit memos - 04/21/2011
Mine never showed up either, had to go into BARS and print an invoice from there. The credit memo was the only thing I did not get that day. DBC thinks there was a "fluke" in their system, but cannot really explain it.
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... "ball joints leaking / inner rod excessive play" .. we replaced the L/F wheel speed sensor (under GMPP) & road tested "light came back on", we cleaned EBCM ground & road tested approx 20miles "light back on".. we removed wheel hub to check reluctor ring,...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
i had a claim like that i submitted two lines one for warranty and one for gmpp..i am on reynolds so all i did was override the warranty line for taxes so they wont get added to the claim..worked for me, hope this helps..
GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
Re: GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
IS ANYONE FAMILIAR WITH THE PROGRAM AND CAN TELL HOW I CAN FIND OUT WHERE MY DEALER STANDS WITH THE CRITERIA FOR QUALIFICATIONS ??
Re: GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/31/2011
I found what i was looking for...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
I HAVE A CUSTOMER RECENTLY CAME IN WITH A CHECK ENGINE LIGHT FLASHING, WE REPLACED SPARK PLUGS .... THEY THEN CALLED GM CUST ASST --- THEY NOW SENT HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance. [/quote] We have had a few of these, and have had a little trouble since there was no case # provided by the customer. When I...
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes ...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: non gm parts mark up - 08/29/2011
... part... [/quote] If you are submitting via GlobalWarranty online, I think if you click the "non-GM" part field it eliminates the mark up..... but, I could be wrong. ...
Re: non gm parts mark up - 08/29/2011
... IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: GM MESSASE G-0000093940 - 09/21/2011
I will pass that on to my boss he thought it went away., thanks Mark for your help
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
(WOW - Im stumped) I have a 50/50 engine split between GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim ---...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
(Update): I originally submitted as a 1-line GMPP *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
GM transaction summary for 10/17/11 - 10/18/2011
... NOT showing up on the transaction summary report? The only one that shows up on my report is a GMPP service contract one, none of my regular warranty claims show up. They are in the "accepted" list but do not show up on the summary report. Just curious...
Re: GM transaction summary for 10/17/11 - 10/18/2011
Update to this post - I just tried called the DBC on this. The DBC has a recorded message saying they are aware of the problem with the transaction summary reports from 10/17/11 and are working to correct the problem.
GM MESSAGES - 10/26/2011
WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS
Re: GM MESSAGES - 10/27/2011
[quote] conny: WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS [/quote] Go to Global Connect Home Page you should have a large box that shows if you have messages & if you click on "My Messages"...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: GM MESSAGES - 11/01/2011
You have to have your dealership's system administrator give you access in your settings.
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
[quote] GMNL09526: I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his...
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: non gm parts mark up - 08/29/2011
... part... [/quote] If you are submitting via GlobalWarranty online, I think if you click the "non-GM" part field it eliminates the mark up..... but, I could be wrong. ...
Re: non gm parts mark up - 08/29/2011
... IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: GM MESSASE G-0000093940 - 09/21/2011
I will pass that on to my boss he thought it went away., thanks Mark for your help
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
(WOW - Im stumped) I have a 50/50 engine split between GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim ---...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
(Update): I originally submitted as a 1-line GMPP *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
GM transaction summary for 10/17/11 - 10/18/2011
... NOT showing up on the transaction summary report? The only one that shows up on my report is a GMPP service contract one, none of my regular warranty claims show up. They are in the "accepted" list but do not show up on the summary report. Just curious...
Re: GM transaction summary for 10/17/11 - 10/18/2011
Update to this post - I just tried called the DBC on this. The DBC has a recorded message saying they are aware of the problem with the transaction summary reports from 10/17/11 and are working to correct the problem.
GM MESSAGES - 10/26/2011
WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS
Re: GM MESSAGES - 10/27/2011
[quote] conny: WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS [/quote] Go to Global Connect Home Page you should have a large box that shows if you have messages & if you click on "My Messages"...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: GM MESSAGES - 11/01/2011
You have to have your dealership's system administrator give you access in your settings.
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
[quote] GMNL09526: I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his...
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
Re: GM FAMILY FIRST - 12/29/2011
... March 14, 2011, Customer Care & Aftersales will launch a program that will offer all U.S. GM Salaried, Hourly and Retired employees a discount towards any customer pay service or parts purchase at participating U.S. dealerships. INCENTIVE: All...
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: GM FAMILY FIRST - 12/30/2011
THANK YOU!!! I really appreciate the help.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
GM does it again - 03/16/2012
check for Summary report gues wwhat 'No data " this is so crazy
Re: GM does it again - 03/16/2012
Same here,Its getting old i tell ya
Re: GM does it again - 03/16/2012
Just printed mine.10:22am Central time
Re: GM does it again - 03/16/2012
Same thing here - it is getting ridiculous!
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket ...
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: GM Dealer Rent-A-Car - 04/05/2012
The only time I know of that a customer gets a rental no matter what is with a Cad. Any others, if it's not meeting the time requirements, it's not eligible for a rental. We have a shuttle service that works well for us but we are in a small rural area ...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
Re: GM Dealer Rent-A-Car - 04/06/2012
... Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $38...
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu ...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there. ...
Re: GM Tire Program - 04/12/2012
... for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way...
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER ...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, ...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process) ...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open ...
Re: GM Tire Program - 04/18/2012
OK, thanks! It is now crystal clear!
... March 14, 2011, Customer Care & Aftersales will launch a program that will offer all U.S. GM Salaried, Hourly and Retired employees a discount towards any customer pay service or parts purchase at participating U.S. dealerships. INCENTIVE: All...
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: GM FAMILY FIRST - 12/30/2011
THANK YOU!!! I really appreciate the help.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
GM does it again - 03/16/2012
check for Summary report gues wwhat 'No data " this is so crazy
Re: GM does it again - 03/16/2012
Same here,Its getting old i tell ya
Re: GM does it again - 03/16/2012
Just printed mine.10:22am Central time
Re: GM does it again - 03/16/2012
Same thing here - it is getting ridiculous!
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket ...
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: GM Dealer Rent-A-Car - 04/05/2012
The only time I know of that a customer gets a rental no matter what is with a Cad. Any others, if it's not meeting the time requirements, it's not eligible for a rental. We have a shuttle service that works well for us but we are in a small rural area ...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
Re: GM Dealer Rent-A-Car - 04/06/2012
... Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $38...
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu ...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there. ...
Re: GM Tire Program - 04/12/2012
... for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way...
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER ...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, ...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process) ...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open ...
Re: GM Tire Program - 04/18/2012
OK, thanks! It is now crystal clear!
Re: GM Tire Program - 04/18/2012
Glad to be of service! That's the first time I've been involved in that scenario.
Re: GM Dealer Rent-A-Car - 04/12/2012
GM'S COURTESY TRANSPORTATION BULLETIN SHOULD BE STUCK TO. WE HAVE CUSTOMER'S WHO THINK THEY QUALIFY FOR A RENTAL IF THEY'RE JUST DROPPING OFF FOR SERVICE. REPAIRS THAT TURN INTO OVERNIGHT DUE TO CAR BEING UNSAFE TO DRIVE OR MULTIPLE REPAIRS REQUIRING ...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
$25.00 GM coupons - 06/13/2012
I had an interesting thing happen today while submitting claims, thought I would share it. We had a customer with one of those current $25.00 off your next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor ...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: $25.00 GM coupons - 06/14/2012
Exactly what I was thinking! I couldn't believe it either, I've never had this happen until now!
Re: $25.00 GM coupons - 06/15/2012
... type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. Do they affect our repeat repair history for the store whe...
Re: $25.00 GM coupons - 06/18/2012
Now that is a really good question! Wonder if it's worth a call to the DBC or a warranty rep?
Re: $25.00 GM coupons - 06/26/2012
I was told that they do and there was nothing we could do about it.
Re: $25.00 GM coupons - 06/27/2012
Go figure! Sounds like a GM answer to me
Goodwill on GM Certified Pre-Owned? - 08/16/2012
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using ...
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
You maybe able to goodwill, depends I guess on your service manager and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different ...
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
GM website - 06/17/2013
Anybody or everybody having issues with GM Global Connect today not showing pages, messages, etc?
Re: GM website - 06/17/2013
the only problem i had was getting on the global warranty page but it could have been my computer..
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
Re: 12346290 Coolant, Non-GM # in ADP? - 10/09/2013
Thanks, for weighing-in Jami. Update: I had 2 warranty tickets, this morning that had no problems. And, 2 others that came up as non-GM number.
GM accounting manual? - 10/11/2013
Does anyone out there that does warranty and office work know if a GM accounting manual exists? And if so, where can it be found? I know where the service and warranty manuals are on GM's site and have those, but does anyone know if one exists for accounting...
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
Glad to be of service! That's the first time I've been involved in that scenario.
Re: GM Dealer Rent-A-Car - 04/12/2012
GM'S COURTESY TRANSPORTATION BULLETIN SHOULD BE STUCK TO. WE HAVE CUSTOMER'S WHO THINK THEY QUALIFY FOR A RENTAL IF THEY'RE JUST DROPPING OFF FOR SERVICE. REPAIRS THAT TURN INTO OVERNIGHT DUE TO CAR BEING UNSAFE TO DRIVE OR MULTIPLE REPAIRS REQUIRING ...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
$25.00 GM coupons - 06/13/2012
I had an interesting thing happen today while submitting claims, thought I would share it. We had a customer with one of those current $25.00 off your next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor ...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: $25.00 GM coupons - 06/14/2012
Exactly what I was thinking! I couldn't believe it either, I've never had this happen until now!
Re: $25.00 GM coupons - 06/15/2012
... type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. Do they affect our repeat repair history for the store whe...
Re: $25.00 GM coupons - 06/18/2012
Now that is a really good question! Wonder if it's worth a call to the DBC or a warranty rep?
Re: $25.00 GM coupons - 06/26/2012
I was told that they do and there was nothing we could do about it.
Re: $25.00 GM coupons - 06/27/2012
Go figure! Sounds like a GM answer to me
Goodwill on GM Certified Pre-Owned? - 08/16/2012
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using ...
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
You maybe able to goodwill, depends I guess on your service manager and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different ...
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
GM website - 06/17/2013
Anybody or everybody having issues with GM Global Connect today not showing pages, messages, etc?
Re: GM website - 06/17/2013
the only problem i had was getting on the global warranty page but it could have been my computer..
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
Re: 12346290 Coolant, Non-GM # in ADP? - 10/09/2013
Thanks, for weighing-in Jami. Update: I had 2 warranty tickets, this morning that had no problems. And, 2 others that came up as non-GM number.
GM accounting manual? - 10/11/2013
Does anyone out there that does warranty and office work know if a GM accounting manual exists? And if so, where can it be found? I know where the service and warranty manuals are on GM's site and have those, but does anyone know if one exists for accounting...
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour ...
GM 2015 PDI Time Allowance Quick Reference Help Card - 05/06/2015
We have updated the PDI Time Allowance for the 2015 Colorado / Canyon (Midsize Pickup): Install Emblems (SG1) .6 hrs has been added. Thank you to Warranty Community Member Heather, that notified us of the addition! Kristen/jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
When will the 2016 PDI time updated
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
We are currently working on an update...I will post on the forum as soon as the latest version is available! Thanks! Kristen
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
The 2016 PDI Time Allowance Quick Reference Help Card has been updated! Kristen / jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
there are no 2016 pdi for silverados
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
mpatten: GM has not yet released PDI or LTG information for the 2016 Chevrolet Silverado or GMC Sierra. I will update the PDI card as soon as the information becomes available. Thanks! Kristen
GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
The Version 1.2 of the PDI times for the 2016 GM line is missing the Camaro. Please let me know when it's updated. I love your help cards and use them daily!!
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/11/2016
Updated Reference Card: The 2016 PDI Time Allowance Quick Reference Card has been updated and is available within the Warranty Help Cards link under the Resources tab. Kristen / jlwarranty
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
GM SMART CARE - 01/28/2016
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: GM SMART CARE - 02/08/2016
Thank you Kristen 😀
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
What is the PDI allowance for the Cascada, currently it is showing N/A
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
PDI Base time is 1.7 hours. Thanks for letting me know that the Reference Card states "NA". I will have it updated. Kristen / jlwarranty
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from ...
Re: GM show car event claims - 05/26/2016
... with the fuel receipt attached. After I submit my PDIs, my sales manager is faxing the ROs to the GM representative that had us do this job in the first place. They will be sending us a check to compensate. This is they way we were told to handle...
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe ...
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour ...
GM 2015 PDI Time Allowance Quick Reference Help Card - 05/06/2015
We have updated the PDI Time Allowance for the 2015 Colorado / Canyon (Midsize Pickup): Install Emblems (SG1) .6 hrs has been added. Thank you to Warranty Community Member Heather, that notified us of the addition! Kristen/jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
When will the 2016 PDI time updated
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
We are currently working on an update...I will post on the forum as soon as the latest version is available! Thanks! Kristen
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
The 2016 PDI Time Allowance Quick Reference Help Card has been updated! Kristen / jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
there are no 2016 pdi for silverados
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
mpatten: GM has not yet released PDI or LTG information for the 2016 Chevrolet Silverado or GMC Sierra. I will update the PDI card as soon as the information becomes available. Thanks! Kristen
GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
The Version 1.2 of the PDI times for the 2016 GM line is missing the Camaro. Please let me know when it's updated. I love your help cards and use them daily!!
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/11/2016
Updated Reference Card: The 2016 PDI Time Allowance Quick Reference Card has been updated and is available within the Warranty Help Cards link under the Resources tab. Kristen / jlwarranty
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
GM SMART CARE - 01/28/2016
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: GM SMART CARE - 02/08/2016
Thank you Kristen 😀
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
What is the PDI allowance for the Cascada, currently it is showing N/A
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
PDI Base time is 1.7 hours. Thanks for letting me know that the Reference Card states "NA". I will have it updated. Kristen / jlwarranty
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from ...
Re: GM show car event claims - 05/26/2016
... with the fuel receipt attached. After I submit my PDIs, my sales manager is faxing the ROs to the GM representative that had us do this job in the first place. They will be sending us a check to compensate. This is they way we were told to handle...
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe ...
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
NON GM PART - 07/11/2018
... TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". IT REJECTS AND WILL NOT LET ME...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
Has anyone else noticed on the GM VIS in the applicable warranties section the verbage about the maintenance plan? It specifically states Chevrolet - First Maintenance Visit 09/21/2018 83 MI 09/21/2019 Unlimited for a 2019 Traverse. Does...
Information on how to add attachments to a GM authorization pending. - 02/18/2019
Hello, I know someone posted a Helpful hint on how to add attachments to a Job Card that is already in a GM Authorization Pending Status. Thanks so much!
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
Hey,Does anyone know if there is a way to get the amount we get on the included maintenance increased? Our DMA has told our Service Manager that there is? I have no idea. I thought everyone got the same amount. I've been told to ...
Printing the GM Warranty Process Flow - 04/02/2019
Does anyone know how to print the GM Warranty Process Flow document in the resource center where it's readable? Everytime I print it, pages 6-8 print information from the magnifying glass blocking the other information. It's not on the document...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
A customer with a vehicle out of base warranty has presented a vehicle that has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles ...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Warranty $ List? Gm Global - 12/03/2019
Was curious if there was any way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able ...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
GM Authorization/H-Route Response Time - 07/30/2021
I am curious how long your claims remain pending? My typical response time is 10 -14 days. This is not good! I also process claims for another manufacturer and usually get a response the next day. How do you handle the claim on ...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
2022 GM Warranty Seminars - 01/04/2022
Experience live, in-person training in one of our upcoming locations. View Schedule
GM switching to EDGE today not good so far how about you? - 05/09/2022
I am not having any luck submitting claims through GWM this moring 5.9.22 1st day of Edge seemless switchover their words, when i hit submit button in IE of Edge the process just sits there spinning wheel. I have cleared cache and restarted system, I ...
2022 GM Accessories Employee Discount Program? - 06/02/2022
GCUS-9-10591- Does anyone understand how to process these? If I am understanding this, the customers get 20% off and the dealer gets 10% allowance. When I read the GCUS-9-10591 program instuctions, I only see how to submit for the Dealer Allowance ...
Towing amounts over the amount GM will allow. - 10/24/2022
... How is everyone, or maybe we are the only ones, handling the towing charges over the amount GM will allow?We are either sending it in for approval or just eating the difference if it is not a lot....
New GM trick - basically it is theft - 12/20/2022
... VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed it while you weren't looking. They finish these and close them OTA while I have programming slips in my hand then my claims reject because the...
2023 GM Warranty Seminars - 01/04/2023
Experience live, in-person training in one of our upcoming locations. View Schedule
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
NON GM PART - 07/11/2018
... TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". IT REJECTS AND WILL NOT LET ME...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
Has anyone else noticed on the GM VIS in the applicable warranties section the verbage about the maintenance plan? It specifically states Chevrolet - First Maintenance Visit 09/21/2018 83 MI 09/21/2019 Unlimited for a 2019 Traverse. Does...
Information on how to add attachments to a GM authorization pending. - 02/18/2019
Hello, I know someone posted a Helpful hint on how to add attachments to a Job Card that is already in a GM Authorization Pending Status. Thanks so much!
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
Hey,Does anyone know if there is a way to get the amount we get on the included maintenance increased? Our DMA has told our Service Manager that there is? I have no idea. I thought everyone got the same amount. I've been told to ...
Printing the GM Warranty Process Flow - 04/02/2019
Does anyone know how to print the GM Warranty Process Flow document in the resource center where it's readable? Everytime I print it, pages 6-8 print information from the magnifying glass blocking the other information. It's not on the document...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
A customer with a vehicle out of base warranty has presented a vehicle that has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles ...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Warranty $ List? Gm Global - 12/03/2019
Was curious if there was any way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able ...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
GM Authorization/H-Route Response Time - 07/30/2021
I am curious how long your claims remain pending? My typical response time is 10 -14 days. This is not good! I also process claims for another manufacturer and usually get a response the next day. How do you handle the claim on ...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
2022 GM Warranty Seminars - 01/04/2022
Experience live, in-person training in one of our upcoming locations. View Schedule
GM switching to EDGE today not good so far how about you? - 05/09/2022
I am not having any luck submitting claims through GWM this moring 5.9.22 1st day of Edge seemless switchover their words, when i hit submit button in IE of Edge the process just sits there spinning wheel. I have cleared cache and restarted system, I ...
2022 GM Accessories Employee Discount Program? - 06/02/2022
GCUS-9-10591- Does anyone understand how to process these? If I am understanding this, the customers get 20% off and the dealer gets 10% allowance. When I read the GCUS-9-10591 program instuctions, I only see how to submit for the Dealer Allowance ...
Towing amounts over the amount GM will allow. - 10/24/2022
... How is everyone, or maybe we are the only ones, handling the towing charges over the amount GM will allow?We are either sending it in for approval or just eating the difference if it is not a lot....
New GM trick - basically it is theft - 12/20/2022
... VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed it while you weren't looking. They finish these and close them OTA while I have programming slips in my hand then my claims reject because the...
2023 GM Warranty Seminars - 01/04/2023
Experience live, in-person training in one of our upcoming locations. View Schedule
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
2024 GM Warranty Seminars - 12/27/2023
Experience live, in-person training in one of our upcoming 2024 locations. View Schedule
USING NON-GM PARTS - 05/29/2024
WHERE CAN I FIND THE PROCEDURE TO SUBMIT AND HOW MUCH CAN PARTS BE MARKED UPFormat: Help Card
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
GM announced an improved process for Courtesy Transportation rental reimbursement last month. The pre-approval process is no longer required effective with job cards dated on/after October 1, 2024, meaning dealers can simply submit their warranty transactions ...
GM Supplied Parts - 06/26/2024
GM may directly supply the dealer with parts for repair of a vehicle. In such cases, the dealer is entitled to an appropriate handling allowance of what the dealer would have received if the part was ordered through GMCCA. Parts P&P Article 2.1
Non-GM Parts - 06/26/2024
If a GM OE part is not available through GM, ACDelco Distributors or other GM Service Agents or approved sources when performing a warranty, policy, or any other vehicle service paid for in part or full by GM (excluding field action and emission repairs),...
GM Approvals - 03/23/2024
The majority of dealer submitted claims can be processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply...
GM Authorization - 02/26/2024
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 01/29/2024
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Vehicle Modification and Warranty Repairs - 11/17/2011
... labour operation is also used to reimburse dealers for their time when the situation involves non-GM vehicle modifications to a vehicle. This labour operation is intended to both pay the technician for their time involved in the diagnosis process...
Smart Care and Smart Care Wraps - 01/10/2014
Smart Care and Smart Care Wraps - Effective with plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing...
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes ...
Tesla and GM's Collab - 12/26/2023
GM has announced the adoption of the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. This will provide GM drivers with access to 15,000 Tesla Superchargers throughout North America beginning in 2024. GM recommends ...
Z Labour Operations - 09/19/2011
... dealership has terminated).Z2240 SaturnZ2241 Pontiac and Retained Brands.Buick and GMC Promotion: Complimentary lube, oil and filter or $20 off any customer pay service to select Buick and GMC owners. Dealerships must enroll in the program....
Rental Policies - 12/19/2014
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after ...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Towing - 10/26/2016
GM will reimburse towing charges for vehicles still within warranty that cannot be driven safely. Towing should be to the closest GM dealership, which may not be the customer's preference. The maximum tow dollar amount allowed is $130.00. Tow invoices ...
Courtesy Transportation - 01/10/2014
... service management was required to approve two or more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises....
Reject of the Month - 07/02/2012
846: Outside Factory Warranty. Aftermarket Extended Service Contract Found. Aftermarket Non-GM Service Contract information is currently being loaded into GlobalConnect IVH. The term "Aftermkt Non-GM Contract" will be displayed in the Service Contract...
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
2024 GM Warranty Seminars - 12/27/2023
Experience live, in-person training in one of our upcoming 2024 locations. View Schedule
USING NON-GM PARTS - 05/29/2024
WHERE CAN I FIND THE PROCEDURE TO SUBMIT AND HOW MUCH CAN PARTS BE MARKED UPFormat: Help Card
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
GM announced an improved process for Courtesy Transportation rental reimbursement last month. The pre-approval process is no longer required effective with job cards dated on/after October 1, 2024, meaning dealers can simply submit their warranty transactions ...
GM Supplied Parts - 06/26/2024
GM may directly supply the dealer with parts for repair of a vehicle. In such cases, the dealer is entitled to an appropriate handling allowance of what the dealer would have received if the part was ordered through GMCCA. Parts P&P Article 2.1
Non-GM Parts - 06/26/2024
If a GM OE part is not available through GM, ACDelco Distributors or other GM Service Agents or approved sources when performing a warranty, policy, or any other vehicle service paid for in part or full by GM (excluding field action and emission repairs),...
GM Approvals - 03/23/2024
The majority of dealer submitted claims can be processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply...
GM Authorization - 02/26/2024
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 01/29/2024
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Vehicle Modification and Warranty Repairs - 11/17/2011
... labour operation is also used to reimburse dealers for their time when the situation involves non-GM vehicle modifications to a vehicle. This labour operation is intended to both pay the technician for their time involved in the diagnosis process...
Smart Care and Smart Care Wraps - 01/10/2014
Smart Care and Smart Care Wraps - Effective with plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing...
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes ...
Tesla and GM's Collab - 12/26/2023
GM has announced the adoption of the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. This will provide GM drivers with access to 15,000 Tesla Superchargers throughout North America beginning in 2024. GM recommends ...
Z Labour Operations - 09/19/2011
... dealership has terminated).Z2240 SaturnZ2241 Pontiac and Retained Brands.Buick and GMC Promotion: Complimentary lube, oil and filter or $20 off any customer pay service to select Buick and GMC owners. Dealerships must enroll in the program....
Rental Policies - 12/19/2014
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after ...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Towing - 10/26/2016
GM will reimburse towing charges for vehicles still within warranty that cannot be driven safely. Towing should be to the closest GM dealership, which may not be the customer's preference. The maximum tow dollar amount allowed is $130.00. Tow invoices ...
Courtesy Transportation - 01/10/2014
... service management was required to approve two or more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises....
Reject of the Month - 07/02/2012
846: Outside Factory Warranty. Aftermarket Extended Service Contract Found. Aftermarket Non-GM Service Contract information is currently being loaded into GlobalConnect IVH. The term "Aftermkt Non-GM Contract" will be displayed in the Service Contract...
Same Day Repairs - 04/12/2013
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for ...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
Policy and Customer Participation - 10/08/2012
Policy repairs have become a focal point within GM and the supporting documentation provided by the service agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production ...
SSO - 10/14/2011
GM Training using Single Sign On technology became accessible to all GM retail personnel via GlobalConnect in late August 2011. To access GM Training, click on the GM Training link in GlobalConnect. By utilizing this method, it is only necessary to sign ...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Preliminary Takata Airbag Recall - 07/28/2016
A flurry of communications was released by GM in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation...
Charitable Giving - 06/19/2017
GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications ...
Mail-In Rebate - 12/19/2014
GM Customer Care & Aftersales (GMCC&A) has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, ...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a ...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter...
The History of a Warranty Claim Submission - 01/06/2010
... to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not) payment. Difficult claims were often put at the bottom of the pile and sometimes...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
2013 Policy & Procedure Update - 06/19/2013
The first edition of the GM Service Policies and Procedures Manual was uploaded to GlobalConnect in early June. The following bullets highlight those updates.Article 1.1.3.2.1: The article contains the most current Powertrain Warranty Form which provides...
A Change in the Works - 10/08/2012
In January 2013, GM announced that all dealerships supported by the Regional Call Center (RCC) will become direct contact dealers. Those stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve...
Repeat Repair approvals? - 03/16/2017
I have a claim that had to go to GM for authorization due to OLH and Rental. When I was working on submitting it, I knew I had to GM Auth the claim for those 2 reasons. So, when I submitted it, this error came up...Error 073 : Total...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had OLH that would need GM...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate ...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This...
Sublet Repairs - 07/29/2015
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair...
2017: Year in Review - 11/21/2017
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for ...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
Policy and Customer Participation - 10/08/2012
Policy repairs have become a focal point within GM and the supporting documentation provided by the service agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production ...
SSO - 10/14/2011
GM Training using Single Sign On technology became accessible to all GM retail personnel via GlobalConnect in late August 2011. To access GM Training, click on the GM Training link in GlobalConnect. By utilizing this method, it is only necessary to sign ...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Preliminary Takata Airbag Recall - 07/28/2016
A flurry of communications was released by GM in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation...
Charitable Giving - 06/19/2017
GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications ...
Mail-In Rebate - 12/19/2014
GM Customer Care & Aftersales (GMCC&A) has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, ...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a ...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter...
The History of a Warranty Claim Submission - 01/06/2010
... to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not) payment. Difficult claims were often put at the bottom of the pile and sometimes...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
2013 Policy & Procedure Update - 06/19/2013
The first edition of the GM Service Policies and Procedures Manual was uploaded to GlobalConnect in early June. The following bullets highlight those updates.Article 1.1.3.2.1: The article contains the most current Powertrain Warranty Form which provides...
A Change in the Works - 10/08/2012
In January 2013, GM announced that all dealerships supported by the Regional Call Center (RCC) will become direct contact dealers. Those stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve...
Repeat Repair approvals? - 03/16/2017
I have a claim that had to go to GM for authorization due to OLH and Rental. When I was working on submitting it, I knew I had to GM Auth the claim for those 2 reasons. So, when I submitted it, this error came up...Error 073 : Total...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had OLH that would need GM...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate ...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This...
Sublet Repairs - 07/29/2015
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair...
2017: Year in Review - 11/21/2017
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Forum - 07/25/2017
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... vehicle. Due to the anticipated high demand for rental vehicles with this field action, GM is making the following allowances: Waiving the requirement for current model year or one year prior to allow for an expanded pool of vehicles.If a GM...
Warranty Blocks and Branded Titles - 01/28/2020
A Warranty Block/Branded Title may be applied if a title has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks...
Policy Repairs and Mandatory Minimums - 11/05/2012
Service Agents have routinely requested of GM more specific guidelines when it comes to offering policy repairs to their customers. Those guidelines are now in place. Service agents have struggled with determining who should be offered assistance, how...
Making an Effective Policy Decision - 08/09/2012
Over the past few months GM has issued bulletin and message code updates regarding the customer enthusiasm policy and dealer empowerment. Beginning in March warranty terms, such as Goodwill, Policy, Customer Enthusiasm and Warranty, were in some cases...
New Rental Policy Guidelines - 05/25/2022
GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, ...
Policy Evaluation Tool Pilot Program - 05/23/2023
Effective with job cards dated on or after April 25th, GM is piloting the removal of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Sales Increase - 01/24/2023
GM reported a 2022 year over year 2.5% sales increase even with supply struggles mixed with slowing demand toward the end of the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than ...
Rental Reimbursement - 11/21/2022
Last May, GM announced in Global Message GCUS-9-12995 that due to the pandemic, global chip shortages, and other supply chain constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental...
EV Truck Production - 10/25/2023
GM has pushed back production of two all-electric pickups at Orion Assembly plant by a full year. GM announced that it will retime the conversion of Orion Assembly plant in Orion Township to EV truck production and restart the plant in late 2025. GM is ...
NACS - 09/26/2023
GM will integrate the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. Also, GM EV drivers will gain access to 12,000 Tesla Superchargers throughout North America beginning in 2024 as GM continues to expand access ...
Warranty Parts Expediting - 05/25/2022
... part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option to purchase parts from other local dealerships or to have a part express shipped....
Electrified - 05/25/2022
GM will launch an electrified version of the Chevrolet Corvette in 2023, followed by a fully electric version later. The all-electric Corvette will be powered by GM’s proprietary Ultium battery platform. GM aims to have an all-electric lineup by ...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability ...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with ...
Parts and Accessories Warranty - 03/28/2022
... of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional...
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional ...
Work From Home - 09/22/2020
Hundreds of GM salaried employees are working at factories, tech centers, and other facilities, but the majority have been working remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today...
Windshield Replacements - 02/27/2014
... clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement or part price markup, except when DMA authorization is obtained. When a non-GM windshield is...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Increase In Sales - 05/09/2014
GM posted an 8 percent increase in retail sales last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those ...
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... vehicle. Due to the anticipated high demand for rental vehicles with this field action, GM is making the following allowances: Waiving the requirement for current model year or one year prior to allow for an expanded pool of vehicles.If a GM...
Warranty Blocks and Branded Titles - 01/28/2020
A Warranty Block/Branded Title may be applied if a title has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks...
Policy Repairs and Mandatory Minimums - 11/05/2012
Service Agents have routinely requested of GM more specific guidelines when it comes to offering policy repairs to their customers. Those guidelines are now in place. Service agents have struggled with determining who should be offered assistance, how...
Making an Effective Policy Decision - 08/09/2012
Over the past few months GM has issued bulletin and message code updates regarding the customer enthusiasm policy and dealer empowerment. Beginning in March warranty terms, such as Goodwill, Policy, Customer Enthusiasm and Warranty, were in some cases...
New Rental Policy Guidelines - 05/25/2022
GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, ...
Policy Evaluation Tool Pilot Program - 05/23/2023
Effective with job cards dated on or after April 25th, GM is piloting the removal of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Sales Increase - 01/24/2023
GM reported a 2022 year over year 2.5% sales increase even with supply struggles mixed with slowing demand toward the end of the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than ...
Rental Reimbursement - 11/21/2022
Last May, GM announced in Global Message GCUS-9-12995 that due to the pandemic, global chip shortages, and other supply chain constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental...
EV Truck Production - 10/25/2023
GM has pushed back production of two all-electric pickups at Orion Assembly plant by a full year. GM announced that it will retime the conversion of Orion Assembly plant in Orion Township to EV truck production and restart the plant in late 2025. GM is ...
NACS - 09/26/2023
GM will integrate the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. Also, GM EV drivers will gain access to 12,000 Tesla Superchargers throughout North America beginning in 2024 as GM continues to expand access ...
Warranty Parts Expediting - 05/25/2022
... part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option to purchase parts from other local dealerships or to have a part express shipped....
Electrified - 05/25/2022
GM will launch an electrified version of the Chevrolet Corvette in 2023, followed by a fully electric version later. The all-electric Corvette will be powered by GM’s proprietary Ultium battery platform. GM aims to have an all-electric lineup by ...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability ...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with ...
Parts and Accessories Warranty - 03/28/2022
... of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional...
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional ...
Work From Home - 09/22/2020
Hundreds of GM salaried employees are working at factories, tech centers, and other facilities, but the majority have been working remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today...
Windshield Replacements - 02/27/2014
... clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement or part price markup, except when DMA authorization is obtained. When a non-GM windshield is...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Increase In Sales - 05/09/2014
GM posted an 8 percent increase in retail sales last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those ...
Courtesy Transportation Requirements - 12/19/2014
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
20 Group for Female Dealers - 02/23/2015
GM is in the process of setting up its second 20 group for female dealers. At the end of 2014, women owned 225 GM dealerships. The 20 groups help make sure that dealers have the resources to keep them in the business. The first 20 group for female dealers ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order for GM to meet this requirement, they must publish all of the VINs associated with a Safety or Safety-related Non-Compliance Recall on a web service that is...
US Sales - 10/03/2014
Sales of GM's redesigned pickups and SUVs climbed 18% in August. Deliveries of the Suburban were up 44% and Yukon was up 101%. Sales of GM pickup trucks also rose; Silverado at 13% and Sierra increased 10%. Overall year to date, GM retail sales are up...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and ...
Battery Warranty Reimbursement Prices - 10/02/2015
GM has released the latest battery warranty reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application ...
Volt Powertrain - 03/01/2016
GM could soon supply the gasoline electric powertrain used in the redesigned 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access ...
Disclosure Requirements - 11/21/2017
... General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made aware of this fact. The intent of this disclosure is to clearly indicate that the modifications, accessories, and non-GM...
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet ...
From the Forum: Sublet Repair Facility - 08/22/2017
... Service Policies and Procedures Manual addresses the selection of a sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required...
Cadillac Flagship - 07/02/2012
GM has announced that Cadillac is considering a large, flagship sedan to take on the Mercedes S class and BMW 7 series. The flagship would further demonstrate how GM has been positioning the Cadillac line up to compete in each segment with BMW, Mercedes, ...
Counterfeit Air Bags - 11/05/2012
... of counterfeit airbags. Consumers are not at risk if their airbags were replaced at an authorized GM dealership with a GM airbag.Risk is only associated with replacement airbags and not factory installed airbags. NHTSA has advised concerned consumers...
Reject of the Month - 01/24/2013
... Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the transaction pays on the resubmission, great! If not, you will...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state...
Certified Service Employee Discount Program - 06/06/2012
GM announced in early May of this year that the Certified Service GM Employee Discount Program has been extended through 12/31/2012. The program offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases ...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
New Vehicle Tire Warranty - 09/04/2013
... provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a new vehicle are covered by GM against defects in material or workmanship under...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, ...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number, ...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
WSC Rejects - 03/11/2013
... error code on the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other...
Global Sales Leader - 02/23/2011
GM has cut Toyota's global sales lead and has a shot at regaining the title that it lost in 2008. Toyota has had the global sales title for the past three years. Worldwide sales rose in 2010 for both GM and Toyota, 12% and 8%, respectively. It appears ...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service repairs. These repairs may be performed as long as the customer is still covered under the new...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Summary by Reject Reason - 06/07/2010
... cannot be authorized and must be corrected.76201004124This transaction is being reviewed by a GM Service Manager.66201003124This transaction is being reviewed by a GM Service Manager.5520100473Other labour hours exceed the allowance for labour code &....
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
20 Group for Female Dealers - 02/23/2015
GM is in the process of setting up its second 20 group for female dealers. At the end of 2014, women owned 225 GM dealerships. The 20 groups help make sure that dealers have the resources to keep them in the business. The first 20 group for female dealers ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order for GM to meet this requirement, they must publish all of the VINs associated with a Safety or Safety-related Non-Compliance Recall on a web service that is...
US Sales - 10/03/2014
Sales of GM's redesigned pickups and SUVs climbed 18% in August. Deliveries of the Suburban were up 44% and Yukon was up 101%. Sales of GM pickup trucks also rose; Silverado at 13% and Sierra increased 10%. Overall year to date, GM retail sales are up...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and ...
Battery Warranty Reimbursement Prices - 10/02/2015
GM has released the latest battery warranty reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application ...
Volt Powertrain - 03/01/2016
GM could soon supply the gasoline electric powertrain used in the redesigned 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access ...
Disclosure Requirements - 11/21/2017
... General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made aware of this fact. The intent of this disclosure is to clearly indicate that the modifications, accessories, and non-GM...
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet ...
From the Forum: Sublet Repair Facility - 08/22/2017
... Service Policies and Procedures Manual addresses the selection of a sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required...
Cadillac Flagship - 07/02/2012
GM has announced that Cadillac is considering a large, flagship sedan to take on the Mercedes S class and BMW 7 series. The flagship would further demonstrate how GM has been positioning the Cadillac line up to compete in each segment with BMW, Mercedes, ...
Counterfeit Air Bags - 11/05/2012
... of counterfeit airbags. Consumers are not at risk if their airbags were replaced at an authorized GM dealership with a GM airbag.Risk is only associated with replacement airbags and not factory installed airbags. NHTSA has advised concerned consumers...
Reject of the Month - 01/24/2013
... Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the transaction pays on the resubmission, great! If not, you will...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state...
Certified Service Employee Discount Program - 06/06/2012
GM announced in early May of this year that the Certified Service GM Employee Discount Program has been extended through 12/31/2012. The program offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases ...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
New Vehicle Tire Warranty - 09/04/2013
... provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a new vehicle are covered by GM against defects in material or workmanship under...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, ...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number, ...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
WSC Rejects - 03/11/2013
... error code on the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other...
Global Sales Leader - 02/23/2011
GM has cut Toyota's global sales lead and has a shot at regaining the title that it lost in 2008. Toyota has had the global sales title for the past three years. Worldwide sales rose in 2010 for both GM and Toyota, 12% and 8%, respectively. It appears ...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service repairs. These repairs may be performed as long as the customer is still covered under the new...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Summary by Reject Reason - 06/07/2010
... cannot be authorized and must be corrected.76201004124This transaction is being reviewed by a GM Service Manager.66201003124This transaction is being reviewed by a GM Service Manager.5520100473Other labour hours exceed the allowance for labour code &....
One Labour Operation or Two? - 05/12/2010
... to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None...
Valid GMIN Requirement - Now in Effect - 07/02/2010
On July 8, 2010, GM began editing transactions based on the validity of the service advisor's GMIN. Transactions submitted with a GMIN not found in GM Training will be rejected. The GMIN entered for the Global transaction must be the...
Electric Motors - 12/15/2011
The 85 kilowatt electric motor for the Spark will be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
Goodwill - 04/27/2011
Whether you've been in the warranty business for 5 minutes or 25 years it's always good to review the basics of the GM warranty system. There are many fundamental concepts in the GM warranty system, with one of those being the goodwill program. Any warranty...
Certified Elite Program - 06/08/2011
Do the hard work, get your service team on board, and you will be rewarded!Beginning June 30th, GM will launch the Certified Elite Program which will give certain dealers who maintain specific standards a greater level of empowerment. This will make getting...
Forum - 08/16/2017
GM Europe
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Forum - 02/27/2017
thats gm !!
Forum - 03/23/2017
Is this a situation where the customer called GM Customer Assistance?
Forum - 03/29/2017
gm does not have this problem fixed yet !
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
gaskets and seals - 10/28/2016
What is GM policy on covering eaking gaskets and seals following a repair?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
No problem. Also a little side note for this GM Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want...
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 08/03/2019
Are they GM accessories or aftermarket?
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
maintenance - 04/09/2019
latest price for GM and Chevrolet maintenance plansFormat: Other
Forum - 04/25/2019
Carrier code is GM
"Special Circumstances" Rental Help - 03/08/2019
... but they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to...
Forum - 01/10/2019
... were not a regular even though the customer was only slightly out by miles. The customer contacted GM and was given a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
ELW and EFM Programs - 12/26/2023
... Extended Factory Maintenance (EFM) were discontinued on December 31, 2023. Dealers may access the GM Protection Information site, GM Protection | GM Financial, for the suite of F&I products currently being offered....
... to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None...
Valid GMIN Requirement - Now in Effect - 07/02/2010
On July 8, 2010, GM began editing transactions based on the validity of the service advisor's GMIN. Transactions submitted with a GMIN not found in GM Training will be rejected. The GMIN entered for the Global transaction must be the...
Electric Motors - 12/15/2011
The 85 kilowatt electric motor for the Spark will be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
Goodwill - 04/27/2011
Whether you've been in the warranty business for 5 minutes or 25 years it's always good to review the basics of the GM warranty system. There are many fundamental concepts in the GM warranty system, with one of those being the goodwill program. Any warranty...
Certified Elite Program - 06/08/2011
Do the hard work, get your service team on board, and you will be rewarded!Beginning June 30th, GM will launch the Certified Elite Program which will give certain dealers who maintain specific standards a greater level of empowerment. This will make getting...
Forum - 08/16/2017
GM Europe
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Forum - 02/27/2017
thats gm !!
Forum - 03/23/2017
Is this a situation where the customer called GM Customer Assistance?
Forum - 03/29/2017
gm does not have this problem fixed yet !
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
gaskets and seals - 10/28/2016
What is GM policy on covering eaking gaskets and seals following a repair?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
No problem. Also a little side note for this GM Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want...
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 08/03/2019
Are they GM accessories or aftermarket?
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
maintenance - 04/09/2019
latest price for GM and Chevrolet maintenance plansFormat: Other
Forum - 04/25/2019
Carrier code is GM
"Special Circumstances" Rental Help - 03/08/2019
... but they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to...
Forum - 01/10/2019
... were not a regular even though the customer was only slightly out by miles. The customer contacted GM and was given a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
ELW and EFM Programs - 12/26/2023
... Extended Factory Maintenance (EFM) were discontinued on December 31, 2023. Dealers may access the GM Protection Information site, GM Protection | GM Financial, for the suite of F&I products currently being offered....
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
Sublet Repairs - 02/26/2024
... or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied to the sublet invoice...
Dealer Empowerment - 03/23/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization...
Key Code Security - 10/30/2024
Bulletin 10-00-89-009F, Key Code Security Rules and Information on GM Key Code Look-Up Application was updated in October 2024. The updated version includes the 2023-25 model years. Information housed in the Electronic KeyCode (EKC) application is highly...
U Courtesy Cadillac rental program - 02/13/2024
GM reimbursement guidelines Format: Article
Forum - 04/24/2024
The problem is really the way GM words it in the CTP bulletin. Our self auth is 10 days but the CTP makes it sound like we need GM auth for 10 days "or more" and that is not correct. All of it should read "over 10 days" but none of it does. Fixing the...
Forum - 10/09/2023
... needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated...
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
Forum - 06/29/2023
call 888-414-6322.. i had one not long ago. DBC GM
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
Forum - 01/28/2022
gm also has this icon that it lists in service procedures for single use items.
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/18/2022
correct, but gm still pays for them, so i make mine punch it
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
Forum - 06/23/2021
Effective May 1, GM increased to $275. GCUS-9-11224
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/29/2014
GM WILL ACTUALLY PAY A MAX OF 3.5 GALLON FOR DEF
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Labor code ? - 10/17/2013
Customer called GM and GM waived the check out fee for a diagnoses. Gm said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the cl...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
Sublet Repairs - 02/26/2024
... or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied to the sublet invoice...
Dealer Empowerment - 03/23/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization...
Key Code Security - 10/30/2024
Bulletin 10-00-89-009F, Key Code Security Rules and Information on GM Key Code Look-Up Application was updated in October 2024. The updated version includes the 2023-25 model years. Information housed in the Electronic KeyCode (EKC) application is highly...
U Courtesy Cadillac rental program - 02/13/2024
GM reimbursement guidelines Format: Article
Forum - 04/24/2024
The problem is really the way GM words it in the CTP bulletin. Our self auth is 10 days but the CTP makes it sound like we need GM auth for 10 days "or more" and that is not correct. All of it should read "over 10 days" but none of it does. Fixing the...
Forum - 10/09/2023
... needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated...
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
Forum - 06/29/2023
call 888-414-6322.. i had one not long ago. DBC GM
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
Forum - 01/28/2022
gm also has this icon that it lists in service procedures for single use items.
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/18/2022
correct, but gm still pays for them, so i make mine punch it
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
Forum - 06/23/2021
Effective May 1, GM increased to $275. GCUS-9-11224
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/29/2014
GM WILL ACTUALLY PAY A MAX OF 3.5 GALLON FOR DEF
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Labor code ? - 10/17/2013
Customer called GM and GM waived the check out fee for a diagnoses. Gm said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the cl...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Cadillac premium care GLC codes are wrong from what GM has sent out
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
Policy auth has been abused , seems like GM is taking steps to reduce their warranty expenses..
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
NEVER ASSUME ANYTHING WITH GM THATS FOR SURE.!!!!
Re: Warrany training - 08/04/2012
I think almost any system would be more user friendly than GM.
Re: Late Transaction Summary Report? - 03/07/2012
yep gm does that !!!!
Re: CBG PRE-OWNED LIMITED - 12/23/2011
typical gm !!!!!!!!!
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
Re: 50/50 SPLIT - 10/31/2011
FYI update: Just got off "online" with DBC... if the cust has GMPP, you total claim at GM pricing the minus 1/2 the customers deduct - than split balance 50/50 between GM & GMPP ... if cust does not have GMPP, you still total claim but then split 50...
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Battery Pricing Update (again) - 05/23/2011
GM has updated the battery pricing again, effective May 1, 2011
COUPON - 05/02/2011
HOW MUCH CAN I CLAIM FOR A GM COUPON...4 SERVICE VISITS, LOF/TIRE ROTATION....
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: SI - 02/14/2011
Just found out that GM is aware of a problem with Global Connect
Re: VIN BREAKDOWN - 02/18/2011
look at bulletin 08-00-89-031b--discontinued of GM vin cards
Re: SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Try GM Message G_0000051821, I think this is what your looking for
Re: SHUTTLE - 11/12/2010
Check out GM Message G_0000068633
Re: Warranty Rental VIN - 08/28/2010
I think "GM" should seriously reconsider finding another rental agency to the the "Official GM" rental company.
Re: Warranty Rental VIN - 09/02/2010
... they put the customer into. Our problem is that they want to put our customers in anything but a GM. If that happens they eat their own rental because we refuse to pay them. We have told them over and over again that it must be a gm vehicle or gm is...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... install the assist steps. I tried submitting 1st time and it denied and said the labor op requires GM auth. Then I requested GM authorization on it and our GM rep denied and says ADI takes care of accessories and that he can't authorize it. Has anyone...
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Cadillac premium care GLC codes are wrong from what GM has sent out
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
Policy auth has been abused , seems like GM is taking steps to reduce their warranty expenses..
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
NEVER ASSUME ANYTHING WITH GM THATS FOR SURE.!!!!
Re: Warrany training - 08/04/2012
I think almost any system would be more user friendly than GM.
Re: Late Transaction Summary Report? - 03/07/2012
yep gm does that !!!!
Re: CBG PRE-OWNED LIMITED - 12/23/2011
typical gm !!!!!!!!!
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
Re: 50/50 SPLIT - 10/31/2011
FYI update: Just got off "online" with DBC... if the cust has GMPP, you total claim at GM pricing the minus 1/2 the customers deduct - than split balance 50/50 between GM & GMPP ... if cust does not have GMPP, you still total claim but then split 50...
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Battery Pricing Update (again) - 05/23/2011
GM has updated the battery pricing again, effective May 1, 2011
COUPON - 05/02/2011
HOW MUCH CAN I CLAIM FOR A GM COUPON...4 SERVICE VISITS, LOF/TIRE ROTATION....
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: SI - 02/14/2011
Just found out that GM is aware of a problem with Global Connect
Re: VIN BREAKDOWN - 02/18/2011
look at bulletin 08-00-89-031b--discontinued of GM vin cards
Re: SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Try GM Message G_0000051821, I think this is what your looking for
Re: SHUTTLE - 11/12/2010
Check out GM Message G_0000068633
Re: Warranty Rental VIN - 08/28/2010
I think "GM" should seriously reconsider finding another rental agency to the the "Official GM" rental company.
Re: Warranty Rental VIN - 09/02/2010
... they put the customer into. Our problem is that they want to put our customers in anything but a GM. If that happens they eat their own rental because we refuse to pay them. We have told them over and over again that it must be a gm vehicle or gm is...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... install the assist steps. I tried submitting 1st time and it denied and said the labor op requires GM auth. Then I requested GM authorization on it and our GM rep denied and says ADI takes care of accessories and that he can't authorize it. Has anyone...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
We can not believe that GM thinks that $20 is ok.
Re: Chrome Wheel Supplier questions - 05/05/2010
Why are you guys not ordering GM wheels?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
OVERNIGHT FROM GM
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
I think maybe she is referring to GM Messenger G_0000050657
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Address - 08/22/2008
Thanks,but I do not have that link under gm resources.only thing I have is link to old gm messanger.looks like I will have to contact the global connect guru's.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: MGPP - 04/30/2008
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Forum - 12/05/2007
2006 GM COLORADO -- VIN#1GCCS148968113646
Battery Pricing - 11/27/2007
An updated battery price list was posted in EPIC on GM DealerWorld effective October 1, 2007.
Re: Credit Memo - 04/28/2009
I have my disappointing credit memo.....GM is really putting the crunch on some olh.
cross line saturns - 05/12/2009
Are we still supposed to mark Saturns as a non gm vin when submitting the warranty. I use R&R and that was the only way to get them through previously. I am putting one through now and it keeps rejecting nz- non gm indicater for good gm vin.
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: Another fuel question - 06/18/2009
... FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE...
DA Report - 04/02/2009
anybody get there march DA report form GM yet.usually here by now??
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
COURTESY TRANSPORTATION - 01/22/2009
Is Saturn considered a GM product for courtesy transportation?
Re: 13 digit vin -- still on wins system - 02/09/2010
NON-GM VIN
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Service Agent Self-Empowerment Updates - 05/22/2017
GM provides service agents with the ability to make case-by-case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
We can not believe that GM thinks that $20 is ok.
Re: Chrome Wheel Supplier questions - 05/05/2010
Why are you guys not ordering GM wheels?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
OVERNIGHT FROM GM
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
I think maybe she is referring to GM Messenger G_0000050657
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Address - 08/22/2008
Thanks,but I do not have that link under gm resources.only thing I have is link to old gm messanger.looks like I will have to contact the global connect guru's.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: MGPP - 04/30/2008
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Forum - 12/05/2007
2006 GM COLORADO -- VIN#1GCCS148968113646
Battery Pricing - 11/27/2007
An updated battery price list was posted in EPIC on GM DealerWorld effective October 1, 2007.
Re: Credit Memo - 04/28/2009
I have my disappointing credit memo.....GM is really putting the crunch on some olh.
cross line saturns - 05/12/2009
Are we still supposed to mark Saturns as a non gm vin when submitting the warranty. I use R&R and that was the only way to get them through previously. I am putting one through now and it keeps rejecting nz- non gm indicater for good gm vin.
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: Another fuel question - 06/18/2009
... FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE...
DA Report - 04/02/2009
anybody get there march DA report form GM yet.usually here by now??
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
COURTESY TRANSPORTATION - 01/22/2009
Is Saturn considered a GM product for courtesy transportation?
Re: 13 digit vin -- still on wins system - 02/09/2010
NON-GM VIN
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Service Agent Self-Empowerment Updates - 05/22/2017
GM provides service agents with the ability to make case-by-case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
Accessories: LPO, ACO, and IBP - 11/25/2020
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle ...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond...
PET: Charging the Customer in Excess of Warranty Rates - 05/29/2024
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Global Warranty Management Submission - 12/16/2016
... appear when this transaction type is used. Select the box to record the installation of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is...
Policy Repairs - 07/30/2024
Being out of warranty is painful for customers facing a costly repair. They often ask service advisors if they can get GM to cover repairs, some, or all of the cost, when they receive the diagnosis and the estimate for the repair. Bulletin 11-00-89-005...
Courtesy Transportation - 06/26/2024
... Transportation must be managed through the dealership, and Roadside events managed through GM Roadside Assistance. Requests for customer reimbursement for Courtesy Transportation and/or Roadside Assistance under the Courtesy Transportation and/or Roadside...
Dealer Aftersales Empowerment Portal - 04/26/2022
... to repair a customer relationship. When a customer’s experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Empowerment Limits - 01/04/2023
Assembly replacements and many high expense warranty transactions require GM review through the WSC due to their high dollar claim total. To adjust to rising costs and expedite payment to the dealer, an increase in the claim ceiling in GWM was announced...
Parts Expediting - 03/23/2023
... Warranty Parts Center Parts Return Program Information. Warranty Parts Expediting - GM will reimburse Service Agents for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy...
Paint Blend Time - 10/23/2019
Warranty paint repairs may be necessary when there is a problem with the paint on your customer’s vehicle. GM describes a paint defect as thin or mottled paint, off color, rub through, dirt, paint runs, etc, that does not respond to finessing, sanding,...
Core Notes - 02/27/2020
... credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required for fascias, bumper...
Dealership Empowerment - 01/11/2016
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
Labor Operations and the Causal Part - 08/23/2016
... technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the situation truly is a comeback and the dealership absorbs the cost of...
Sublet Repairs - 01/23/2017
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask for help from GM, but sometimes the problem they are experiencing with their vehicle...
Cost Comparison Worksheets - 08/27/2019
In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find out...
Concern Not Duplicated - 05/14/2013
... most scrutinized authorization code of them all.These labour operations are made available because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
Parts Expedite Revisions - 04/27/2011
... the part for overnight delivery. Both of these methods will initially cost the dealership but GM will reimburse the costs involved in getting the part quickly. Purchasing a part from another service agent, for a same day repair, will result in paying...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 03/31/2017
GM Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional ...
Forum - 11/04/2024
Hi Kristi - Some more info on the details associated with the program: GM states the following under the "Important" header within the Courtesy Transportation Bulletin, 07-00-89-037: Courtesy Transportation and Roadside Assistance are not part of or included...
Forum - 03/03/2023
I know the system took it but GM could potentially debit that claim. You cannot claim expedite fees on dealer owned vehicles. I get what you mean though, we could use some clarification that is up to date. In the mean time, look at P&P section...
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle ...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond...
PET: Charging the Customer in Excess of Warranty Rates - 05/29/2024
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Global Warranty Management Submission - 12/16/2016
... appear when this transaction type is used. Select the box to record the installation of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is...
Policy Repairs - 07/30/2024
Being out of warranty is painful for customers facing a costly repair. They often ask service advisors if they can get GM to cover repairs, some, or all of the cost, when they receive the diagnosis and the estimate for the repair. Bulletin 11-00-89-005...
Courtesy Transportation - 06/26/2024
... Transportation must be managed through the dealership, and Roadside events managed through GM Roadside Assistance. Requests for customer reimbursement for Courtesy Transportation and/or Roadside Assistance under the Courtesy Transportation and/or Roadside...
Dealer Aftersales Empowerment Portal - 04/26/2022
... to repair a customer relationship. When a customer’s experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Empowerment Limits - 01/04/2023
Assembly replacements and many high expense warranty transactions require GM review through the WSC due to their high dollar claim total. To adjust to rising costs and expedite payment to the dealer, an increase in the claim ceiling in GWM was announced...
Parts Expediting - 03/23/2023
... Warranty Parts Center Parts Return Program Information. Warranty Parts Expediting - GM will reimburse Service Agents for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy...
Paint Blend Time - 10/23/2019
Warranty paint repairs may be necessary when there is a problem with the paint on your customer’s vehicle. GM describes a paint defect as thin or mottled paint, off color, rub through, dirt, paint runs, etc, that does not respond to finessing, sanding,...
Core Notes - 02/27/2020
... credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required for fascias, bumper...
Dealership Empowerment - 01/11/2016
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
Labor Operations and the Causal Part - 08/23/2016
... technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the situation truly is a comeback and the dealership absorbs the cost of...
Sublet Repairs - 01/23/2017
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask for help from GM, but sometimes the problem they are experiencing with their vehicle...
Cost Comparison Worksheets - 08/27/2019
In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find out...
Concern Not Duplicated - 05/14/2013
... most scrutinized authorization code of them all.These labour operations are made available because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
Parts Expedite Revisions - 04/27/2011
... the part for overnight delivery. Both of these methods will initially cost the dealership but GM will reimburse the costs involved in getting the part quickly. Purchasing a part from another service agent, for a same day repair, will result in paying...
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 03/31/2017
GM Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional ...
Forum - 11/04/2024
Hi Kristi - Some more info on the details associated with the program: GM states the following under the "Important" header within the Courtesy Transportation Bulletin, 07-00-89-037: Courtesy Transportation and Roadside Assistance are not part of or included...
Forum - 03/03/2023
I know the system took it but GM could potentially debit that claim. You cannot claim expedite fees on dealer owned vehicles. I get what you mean though, we could use some clarification that is up to date. In the mean time, look at P&P section...
Authorizations and Attachments - 10/18/2024
There are specific warranty situations and repair types that require routing the transaction for GM authorization as well as attaching documentation. Failure to attach the required document can result in a rejected transaction; without it, your Warranty...
November 2012 Recall Update - 11/05/2012
... by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch, that is located in the driver's door armrest, may become sticky and...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Temporary Policy Revisions - 03/27/2020
... extension that was announced in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days...
3rd Party Rentals - 09/25/2023
... vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their geographic location, Hertz is not always an option while Enterprise...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is ...
The Ignition Switch Recall - 09/09/2014
... every 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days,...
Filing and Supporting Documentation - 01/21/2015
... shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within the...
Updates, Recalls, & Special Coverage - 08/05/2014
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions...
Repeat Repair/Pyramiding - 04/03/2014
... entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued by GM. The Announcement Letter notifies the dealer principal and service management of the SASR and that the dealership...
Bulletin Updates - 01/21/2015
... may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership ...
October 2014 Recall Update - 10/03/2014
... a 1.4L turbo engine. Upcoming Safety Recall 14093: DRL Module/Headlamp Switch May Overheat: GM has announced the upcoming recall which affects certain 2004-2008 Chevrolet Aveo, and 2005-2008 Pontiac G3 vehicles. Heat generated within the headlamp...
Audits Suspended - 09/09/2014
GM has recognized the increased amount of customer contact many dealerships are facing, brought on by the significant increase in recalls. Dealership personnel are dealing with increased service drive traffic and an increase in phone calls. Everyone's ...
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
Global Warranty Management - 10/31/2014
... be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall on a web service that is accessible from both NHTSA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 10/23/2015
Error Code 122: This transaction was reviewed by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned...
Option C - 12/01/2015
... Option C labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate....
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
GM will begin debiting Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM ...
Empowerment: - 12/01/2021
... has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points for those customers that are enrolled...
New Corporate Logo - 01/27/2021
GM is launching a redefined marketing strategy that is focused on EVs and will modernize its logo with a sky-blue hue and lowercase letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s ...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
Reject of the Month - 01/28/2014
... with several errors, including warning code 122.Warning 122: This transaction was reviewed by a GM Service Manager and rejected. This particular transaction was reviewed and returned by the GM representative for specific corrective action and additional...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... to opt out of the program did so by accessing the Cadillac Dealer Portal home page through www.gmprograminfo.com. All other dealers are considered to be participating dealers. On May 1, 2013, GM revised policies and procedures to allow cross border...
There are specific warranty situations and repair types that require routing the transaction for GM authorization as well as attaching documentation. Failure to attach the required document can result in a rejected transaction; without it, your Warranty...
November 2012 Recall Update - 11/05/2012
... by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch, that is located in the driver's door armrest, may become sticky and...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Temporary Policy Revisions - 03/27/2020
... extension that was announced in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days...
3rd Party Rentals - 09/25/2023
... vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their geographic location, Hertz is not always an option while Enterprise...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is ...
The Ignition Switch Recall - 09/09/2014
... every 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days,...
Filing and Supporting Documentation - 01/21/2015
... shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within the...
Updates, Recalls, & Special Coverage - 08/05/2014
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions...
Repeat Repair/Pyramiding - 04/03/2014
... entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued by GM. The Announcement Letter notifies the dealer principal and service management of the SASR and that the dealership...
Bulletin Updates - 01/21/2015
... may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership ...
October 2014 Recall Update - 10/03/2014
... a 1.4L turbo engine. Upcoming Safety Recall 14093: DRL Module/Headlamp Switch May Overheat: GM has announced the upcoming recall which affects certain 2004-2008 Chevrolet Aveo, and 2005-2008 Pontiac G3 vehicles. Heat generated within the headlamp...
Audits Suspended - 09/09/2014
GM has recognized the increased amount of customer contact many dealerships are facing, brought on by the significant increase in recalls. Dealership personnel are dealing with increased service drive traffic and an increase in phone calls. Everyone's ...
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
Global Warranty Management - 10/31/2014
... be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall on a web service that is accessible from both NHTSA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 10/23/2015
Error Code 122: This transaction was reviewed by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned...
Option C - 12/01/2015
... Option C labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate....
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
GM will begin debiting Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM ...
Empowerment: - 12/01/2021
... has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points for those customers that are enrolled...
New Corporate Logo - 01/27/2021
GM is launching a redefined marketing strategy that is focused on EVs and will modernize its logo with a sky-blue hue and lowercase letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s ...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
Reject of the Month - 01/28/2014
... with several errors, including warning code 122.Warning 122: This transaction was reviewed by a GM Service Manager and rejected. This particular transaction was reviewed and returned by the GM representative for specific corrective action and additional...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... to opt out of the program did so by accessing the Cadillac Dealer Portal home page through www.gmprograminfo.com. All other dealers are considered to be participating dealers. On May 1, 2013, GM revised policies and procedures to allow cross border...
Reject of the Month - 09/04/2013
... the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because the vehicle was not operable and the customer had been left stranded, a rental vehicle was justified. Unfortunately the only rental vehicle...
VIN Too Old? No Labour Operations Available - 04/12/2011
... This issue may cause the vehicle information not to populate, GWM may produce an error for a "NON GM VIN", or the recall or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not...
Top Reject of the Month - 10/14/2011
Reject 110: Days allowed between repair completion and submission date was exceeded...revisited... In September, 2010, GM instituted the requirement that all warranty transactions were to be submitted within sixty days of the repair completion date. If...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
Global Message G_0000197535 (8/1/2014): Until further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/13/2022
I'm sorry to resurrect an old topic, but I am trying to find this in writing that specifically states GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy...
Forum - 05/31/2024
You can't mark up non-GM parts. You would attach your purchase invoice to the claim and get straight cost on that part. Additionally you have to jump through the other hoops to install non-GM parts and to my knowledge you aren't usually going to submit...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 03/12/2019
The following reference is from the Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to...
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 03/12/2018
... it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
Re: Transportation Damage Submissions - 02/06/2012
... of frame repair time can only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives...
Minimizing Rejected Transactions - 03/23/2023
... DMA for your 95/5 status. Any OLH needed above your empowerment requires the transaction to be GM authorized. Transactions that need to be GM authorized will require a copy of the service manager’s written approval and a copy showing the technician’s...
Choosing the Correct Labor Operation - 01/24/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Reducing Comebacks - 11/29/2016
... necessary details. This includes determining if the repair is customer pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the...
Field Product Reports (FPR) - 12/21/2016
Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues. Dealerships and technicians play an integral role in this process by reporting product issues through FPR. GM has released a new app titled...
SUV Sales - 11/29/2016
Sales of big SUVs in October lead to big profits for GM. The Chevrolet Suburban jumped to 86% last month, 81% for the Tahoe, 61% for the GMC Yukon, and 27% for the Yukon XL. All together giving the four nameplates a 69% gain. GM accounted for 45% of all...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, ...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
... the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because the vehicle was not operable and the customer had been left stranded, a rental vehicle was justified. Unfortunately the only rental vehicle...
VIN Too Old? No Labour Operations Available - 04/12/2011
... This issue may cause the vehicle information not to populate, GWM may produce an error for a "NON GM VIN", or the recall or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not...
Top Reject of the Month - 10/14/2011
Reject 110: Days allowed between repair completion and submission date was exceeded...revisited... In September, 2010, GM instituted the requirement that all warranty transactions were to be submitted within sixty days of the repair completion date. If...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
Global Message G_0000197535 (8/1/2014): Until further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/13/2022
I'm sorry to resurrect an old topic, but I am trying to find this in writing that specifically states GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy...
Forum - 05/31/2024
You can't mark up non-GM parts. You would attach your purchase invoice to the claim and get straight cost on that part. Additionally you have to jump through the other hoops to install non-GM parts and to my knowledge you aren't usually going to submit...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 03/12/2019
The following reference is from the Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to...
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 03/12/2018
... it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
Re: Transportation Damage Submissions - 02/06/2012
... of frame repair time can only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives...
Minimizing Rejected Transactions - 03/23/2023
... DMA for your 95/5 status. Any OLH needed above your empowerment requires the transaction to be GM authorized. Transactions that need to be GM authorized will require a copy of the service manager’s written approval and a copy showing the technician’s...
Choosing the Correct Labor Operation - 01/24/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Reducing Comebacks - 11/29/2016
... necessary details. This includes determining if the repair is customer pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the...
Field Product Reports (FPR) - 12/21/2016
Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues. Dealerships and technicians play an integral role in this process by reporting product issues through FPR. GM has released a new app titled...
SUV Sales - 11/29/2016
Sales of big SUVs in October lead to big profits for GM. The Chevrolet Suburban jumped to 86% last month, 81% for the Tahoe, 61% for the GMC Yukon, and 27% for the Yukon XL. All together giving the four nameplates a 69% gain. GM accounted for 45% of all...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, ...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
Limited Lifetime - 06/19/2017
Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
24 Hours of Happiness - 07/29/2015
... to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to anyone who test-drove a GM product but ended up purchasing...
City Express Cargo Van - 06/30/2015
... manufacturer is not in the GWM system. Dealers are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card ...
Aftermarket Engine Calibrations - 01/21/2015
... Assembly Replacement Authorization must also follow the bulletin procedures. If a non-GM calibration is found and verified through GM, the remaining powertrain and driveline warranty may be blocked, as well as noted in GWM. The warranty block prevents...
Related Documents - 12/19/2014
In 2010, GM published bulletin 10-00-89-016 to announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that...
Paint Warranty Claims - 01/28/2014
... to find a suitable sublet repair facility that will perform paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when...
Returning Parts to the Warranty Parts Center - 07/01/2014
... highlighted, the transaction has already been adjusted. Subsequent adjustments require routing for GM authorization with an explanation as to why the transaction is being adjusted again.Scroll down to the Labour section and add the administrative allowance...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided ...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Safety Recall 10117A - 08/10/2010
Voltage Regulator Internal Low Resistance Short: A supplier of generators to GM has identified a defect that exists in certain 145 amp generators. The generators may develop a low resistance short within the voltage regulator. In March, GM released safety...
A Review of the Courtesy Transportation Program - 10/01/2013
When we think of GM's Courtesy Transportation program, most of us think of just the rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers...
F and I - 06/19/2013
GM began piloting branded F&I products in approximately 200 dealerships in May, with plans to roll it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies ...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on ...
OLH Best Practice - 04/12/2013
... and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures Article 1.6.2.15The article goes on to state that transaction authorization documentation must include the application of...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... RPO codes. The bulletin applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... for creating a .jpg file from a GDS 2 Calibration History Events Screen Shot, and to clarify when GM recommends performing the Tech 2 or GDS2 to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of ...
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
CUSTOMERS SIGNATURES - 01/20/2009
... HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP THE VEHICLE. I THOUGHT THIS WAS A GM REQUIREMENT. IS IT OR IS IT NOT? AND CAN GM DO ANYTHING TO YOU/OR THE DEALER IF THE CUSTOMER HASNT SIGNED FOR THE REPAIRS THAT GM PAID FOR?...
Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
24 Hours of Happiness - 07/29/2015
... to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to anyone who test-drove a GM product but ended up purchasing...
City Express Cargo Van - 06/30/2015
... manufacturer is not in the GWM system. Dealers are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card ...
Aftermarket Engine Calibrations - 01/21/2015
... Assembly Replacement Authorization must also follow the bulletin procedures. If a non-GM calibration is found and verified through GM, the remaining powertrain and driveline warranty may be blocked, as well as noted in GWM. The warranty block prevents...
Related Documents - 12/19/2014
In 2010, GM published bulletin 10-00-89-016 to announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that...
Paint Warranty Claims - 01/28/2014
... to find a suitable sublet repair facility that will perform paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when...
Returning Parts to the Warranty Parts Center - 07/01/2014
... highlighted, the transaction has already been adjusted. Subsequent adjustments require routing for GM authorization with an explanation as to why the transaction is being adjusted again.Scroll down to the Labour section and add the administrative allowance...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided ...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Safety Recall 10117A - 08/10/2010
Voltage Regulator Internal Low Resistance Short: A supplier of generators to GM has identified a defect that exists in certain 145 amp generators. The generators may develop a low resistance short within the voltage regulator. In March, GM released safety...
A Review of the Courtesy Transportation Program - 10/01/2013
When we think of GM's Courtesy Transportation program, most of us think of just the rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers...
F and I - 06/19/2013
GM began piloting branded F&I products in approximately 200 dealerships in May, with plans to roll it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies ...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on ...
OLH Best Practice - 04/12/2013
... and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures Article 1.6.2.15The article goes on to state that transaction authorization documentation must include the application of...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... RPO codes. The bulletin applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... for creating a .jpg file from a GDS 2 Calibration History Events Screen Shot, and to clarify when GM recommends performing the Tech 2 or GDS2 to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of ...
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
CUSTOMERS SIGNATURES - 01/20/2009
... HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP THE VEHICLE. I THOUGHT THIS WAS A GM REQUIREMENT. IS IT OR IS IT NOT? AND CAN GM DO ANYTHING TO YOU/OR THE DEALER IF THE CUSTOMER HASNT SIGNED FOR THE REPAIRS THAT GM PAID FOR?...
Re: More Global Warranty questions - 02/03/2010
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. [/quote] I spoke to my accounts...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... and past vin model year, you may need to contact your parts director or asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Forum - 07/12/2022
the trouble with GM is the bulletins are not written in an easy to read and understandable format,,,,i read all the comments in the stream on this subject and pdembek is correct in catching the comment about not having to record it manually on the claim...
Paint blending - 11/24/2020
... labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and needed GM Auth. It was rejected telling me that paint blending should be submited with...
Forum - 03/08/2022
... with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second line...
Forum - 05/19/2023
... get them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 08/15/2023
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Bulletin Updates - 07/30/2024
... Requirements has been updated to include the 2025 model year. The bulletin applies to 2017-25MY GM passenger cars and trucks that are equipped with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin...
Courtesy Transportation - 04/23/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
Branded Title and DMA Authorization - 03/12/2018
... as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship of the OEM part and not a result of the condition whichbranded the...
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
Forum - 10/31/2017
This issue is a DMS issue not GM Global. Our dealership utilizes Reynolds and Reynolds. I contacted Reynolds and they have a PMR on this issue and are investigating. I suggest, that you would send the claim with N/A (Not Applicable) in the field dependent...
Customer Reimbursement Claim - 03/23/2017
... information for a vehicle they bought from us a couple months ago and a case number from GM an he said we need to submit for reimbursement for the customer because the customer got ahold of GM and said he doesn't agree that the tires that came on his...
Forum - 03/02/2020
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Forum - 06/04/2020
Cost Comparison information from P&P Article 5.15 Assembly Repair/Replacement & Bulletin 04-00-89-015: GM recommends Service Management involvement in all decisions regarding replacement of an engine or transmission assembly. Dealers are...
Patrick - 05/12/2018
I just had a claim rejected on a seat repair covered under bumper to bumper GM warranty. This is on a 2014 Buick Lacrosse. I have been involved in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy...
Forum - 05/10/2018
... any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance was not utilized for towing, towing charges may...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but the reimbursement monies come from different accounts. You may wonder how that can be; there is only one warranty...
April 2014 Recall Update - 04/03/2014
... effect until March 31, 2016.Upcoming Safety Recall 13454 and 14063: Ignition Switch Replacement: GM will be announcing a safety recall that affects certain 2005-2007 Chevrolet Cobalt, 2006-2007 Chevrolet HHR, 2006-2007 Pontiac Solstice, 2007 Saturn Sky,...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Customer Assistance - 04/28/2015
... booklet states that customer satisfaction and goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It...
Pre-Repair Authorization - 09/25/2018
... assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components will be launched this month in most regions. The PRA process enables GM and their suppliers...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... with transaction submission. As a result, the transaction must either be submitted with GM Authorization, depending on the transaction, or submitted to reject. In each case, the attachment may then be attached to the transaction in Global Warranty Management. A...
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. [/quote] I spoke to my accounts...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... and past vin model year, you may need to contact your parts director or asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Forum - 07/12/2022
the trouble with GM is the bulletins are not written in an easy to read and understandable format,,,,i read all the comments in the stream on this subject and pdembek is correct in catching the comment about not having to record it manually on the claim...
Paint blending - 11/24/2020
... labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and needed GM Auth. It was rejected telling me that paint blending should be submited with...
Forum - 03/08/2022
... with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second line...
Forum - 05/19/2023
... get them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 08/15/2023
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Bulletin Updates - 07/30/2024
... Requirements has been updated to include the 2025 model year. The bulletin applies to 2017-25MY GM passenger cars and trucks that are equipped with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin...
Courtesy Transportation - 04/23/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
Branded Title and DMA Authorization - 03/12/2018
... as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship of the OEM part and not a result of the condition whichbranded the...
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
Forum - 10/31/2017
This issue is a DMS issue not GM Global. Our dealership utilizes Reynolds and Reynolds. I contacted Reynolds and they have a PMR on this issue and are investigating. I suggest, that you would send the claim with N/A (Not Applicable) in the field dependent...
Customer Reimbursement Claim - 03/23/2017
... information for a vehicle they bought from us a couple months ago and a case number from GM an he said we need to submit for reimbursement for the customer because the customer got ahold of GM and said he doesn't agree that the tires that came on his...
Forum - 03/02/2020
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Forum - 06/04/2020
Cost Comparison information from P&P Article 5.15 Assembly Repair/Replacement & Bulletin 04-00-89-015: GM recommends Service Management involvement in all decisions regarding replacement of an engine or transmission assembly. Dealers are...
Patrick - 05/12/2018
I just had a claim rejected on a seat repair covered under bumper to bumper GM warranty. This is on a 2014 Buick Lacrosse. I have been involved in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy...
Forum - 05/10/2018
... any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance was not utilized for towing, towing charges may...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but the reimbursement monies come from different accounts. You may wonder how that can be; there is only one warranty...
April 2014 Recall Update - 04/03/2014
... effect until March 31, 2016.Upcoming Safety Recall 13454 and 14063: Ignition Switch Replacement: GM will be announcing a safety recall that affects certain 2005-2007 Chevrolet Cobalt, 2006-2007 Chevrolet HHR, 2006-2007 Pontiac Solstice, 2007 Saturn Sky,...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Customer Assistance - 04/28/2015
... booklet states that customer satisfaction and goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It...
Pre-Repair Authorization - 09/25/2018
... assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components will be launched this month in most regions. The PRA process enables GM and their suppliers...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... with transaction submission. As a result, the transaction must either be submitted with GM Authorization, depending on the transaction, or submitted to reject. In each case, the attachment may then be attached to the transaction in Global Warranty Management. A...
Maintenance Plans - 09/27/2017
In the past few years GM introduced several complimentary maintenance plans with the intent of helping your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs, it substantially...
Attaching A Document - 05/22/2017
... in GWM: ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have...
Policy Evaluation Tool - 09/24/2019
... of the PET, the PET uses a model that incorporates all the customer’s interactions with GM at a household level including sales, service, purchased protection plans, etc., to determine a customer’s engagement and loyalty with GM before offering...
Car Bravo - 11/29/2023
In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate...
Bidirectional Charging - 08/29/2023
Bidirectional charging allows an EV to send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV....
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development ...
EV Chargers - 01/04/2023
About 1,000 GM dealers have enrolled in the Dealer Community Charging Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
Emerging Issues - 01/24/2023
The GM Service Technical College (STC) Service Know-How Emerging Issues Seminars are offered monthly to provide service/technical information on current issues and GM certified repairs. The seminars feature guest Subject Matter Experts who discuss, and/or...
Technical Assistance - 03/23/2023
To aid Service Agent service personnel in correcting product concerns which may be difficult to diagnose and/or repair, GM provides a “Technical Assistance Center”. The Center employs experienced technical assistance personnel and utilizes...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
AI - 03/23/2023
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate ...
Goodwill Tools - 03/23/2023
GCUS-9-14290 was recently released to provide Goodwill Tool updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned,...
Apple CarPlay and Android Auto - 04/25/2023
G...
Auto Dimming Tech - 04/25/2023
GM has a comprehensive technology in mind for controlling glare day and night through an auto-dimming windshield. GM has filed a patent application for auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. ...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Suburban - 10/01/2021
GM Defense has won a $36.4 million contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security ...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during ...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty ...
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not ...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups. ...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC ...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
In the past few years GM introduced several complimentary maintenance plans with the intent of helping your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs, it substantially...
Attaching A Document - 05/22/2017
... in GWM: ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have...
Policy Evaluation Tool - 09/24/2019
... of the PET, the PET uses a model that incorporates all the customer’s interactions with GM at a household level including sales, service, purchased protection plans, etc., to determine a customer’s engagement and loyalty with GM before offering...
Car Bravo - 11/29/2023
In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate...
Bidirectional Charging - 08/29/2023
Bidirectional charging allows an EV to send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV....
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development ...
EV Chargers - 01/04/2023
About 1,000 GM dealers have enrolled in the Dealer Community Charging Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
Emerging Issues - 01/24/2023
The GM Service Technical College (STC) Service Know-How Emerging Issues Seminars are offered monthly to provide service/technical information on current issues and GM certified repairs. The seminars feature guest Subject Matter Experts who discuss, and/or...
Technical Assistance - 03/23/2023
To aid Service Agent service personnel in correcting product concerns which may be difficult to diagnose and/or repair, GM provides a “Technical Assistance Center”. The Center employs experienced technical assistance personnel and utilizes...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
AI - 03/23/2023
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate ...
Goodwill Tools - 03/23/2023
GCUS-9-14290 was recently released to provide Goodwill Tool updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned,...
Apple CarPlay and Android Auto - 04/25/2023
G...
Auto Dimming Tech - 04/25/2023
GM has a comprehensive technology in mind for controlling glare day and night through an auto-dimming windshield. GM has filed a patent application for auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. ...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Suburban - 10/01/2021
GM Defense has won a $36.4 million contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security ...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during ...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty ...
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not ...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups. ...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC ...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
Bolt Production - 04/26/2022
GM has restarted production of the Bolt at the Orion Assembly. The goal is to increase metrics for both production and retail sales to their highest levels ever. The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply ...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables ...
UVeye - 07/27/2022
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect ...
EV Education - 07/27/2022
GM is expanding its EV education efforts with a training program for emergency personnel that will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer ...
All Electric - 07/27/2022
GM aims to have a completely zero-emission light-duty lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM ...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering ...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions ...
Heritage Center - 10/28/2022
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was ...
Warranty VCT's - 07/27/2022
GM has announced four virtual courses that offer process review and best practices to improve business results. The training seminars are suitable for those service managers and warranty administrators that have fewer than 2 years in their role, as well ...
Warranty Blocks - 09/24/2019
... and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked ...
Safety Week - 10/23/2019
ince 2014 GM has dedicated a week in the summer to renewing its commitment to safety and to burying the culture that allowed a deadly ignition switch defect to go unrepaired for more than a decade. This year’s safety week was unexpectedly tied with...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily...
Assembly Consumer Warranty - 12/02/2019
GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest ...
Flushing Services - 03/27/2020
... supplemental services (including flushing services and additives) as well as the proper use of GM Simplified Maintenance Schedules. The recent update includes the addition of the 2019-20 model years and to remove the approved transmission flushing tool...
Supporting Documentation - 01/03/2020
... minimum of 24 months from the date of payment. All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages ...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration ...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part ...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
P&P Article 3.1 states the following: “from time-to-time, GM representatives may request certain records in support of warranty and other services performed. When this occurs, the service agent will be advised as to the specific documents needed...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s ...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
GM has restarted production of the Bolt at the Orion Assembly. The goal is to increase metrics for both production and retail sales to their highest levels ever. The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply ...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables ...
UVeye - 07/27/2022
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect ...
EV Education - 07/27/2022
GM is expanding its EV education efforts with a training program for emergency personnel that will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer ...
All Electric - 07/27/2022
GM aims to have a completely zero-emission light-duty lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM ...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering ...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions ...
Heritage Center - 10/28/2022
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was ...
Warranty VCT's - 07/27/2022
GM has announced four virtual courses that offer process review and best practices to improve business results. The training seminars are suitable for those service managers and warranty administrators that have fewer than 2 years in their role, as well ...
Warranty Blocks - 09/24/2019
... and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked ...
Safety Week - 10/23/2019
ince 2014 GM has dedicated a week in the summer to renewing its commitment to safety and to burying the culture that allowed a deadly ignition switch defect to go unrepaired for more than a decade. This year’s safety week was unexpectedly tied with...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily...
Assembly Consumer Warranty - 12/02/2019
GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest ...
Flushing Services - 03/27/2020
... supplemental services (including flushing services and additives) as well as the proper use of GM Simplified Maintenance Schedules. The recent update includes the addition of the 2019-20 model years and to remove the approved transmission flushing tool...
Supporting Documentation - 01/03/2020
... minimum of 24 months from the date of payment. All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages ...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration ...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part ...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
P&P Article 3.1 states the following: “from time-to-time, GM representatives may request certain records in support of warranty and other services performed. When this occurs, the service agent will be advised as to the specific documents needed...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s ...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
Factory ZERO - 06/29/2021
GM is spending 2.2 billion to retool Factory ZERO to build only EVs. Production is anticipated to start later this year with the 2022 GMC Hummer EV pickup. In the future, GM plans to build the Hummer EV SUV, a Chevrolet Silverado electric pickup, and ...
Auto Stop/Start Feature - 06/29/2021
GM will begin building some of its most profitable and in-demand 2021 full-size, light-duty pickups and SUVs without the Automatic Stop/Start feature because of a global shortage in semiconductor chips. Beginning in mid-June certain full-size SUVs and ...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging ...
Reimbursement - 11/25/2020
... for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests are processed through the dealership, as it is the timeliest option. &...
Electric Models - 06/23/2020
GM has plans to invest $20 billion in electric models and self-driving technology over the next five years, making it one of the most aggressive carmakers when it comes to rolling out plug-in models. Plans are to refresh only about 65% of the current ...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Windshield Program - 04/29/2020
... by defects in material or workmanship. Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM logo on the bottom of the windshield. P&P Article 5.16 ...
Full Production - 05/29/2020
In mid-May GM predicted that it will be back to full production in about four weeks, after closing their plants in late March. GM plans to use their sharpened rapid response skills from the brutal 40-day UAW strike to go from total shutdown to total production...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
Automated Driving - 04/17/2017
Ford and GM are at the top of the field of 18 companies that includes traditional automakers, as well as suppliers and tech companies, that are leading development of automated driving. A Colorado-based research firm ranked companies on several categories...
Bluetooth Warranty - 09/27/2017
... and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the fact that GM offers multiple...
Service Training Standard - 10/24/2017
... in October for not meeting the 100% STS completion threshold by September 30, were suspended. GM continues to hold dealers accountable for the 98% STS threshold until the suspension is lifted. GM will provide advance notice of any reinstated STS percent...
Lyft - 09/27/2017
The GM and Lyft alliance was announced in early 2016, with GM investing $500 million in Lyft to help the company continue it’s growth. Lyft is available in more than 40 states and 190 cities.
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
GM has announced updates to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair ...
Recall Completion - 07/28/2016
... can implement to address specific product concerns or regulatory requirements. Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Ignition Switch Recall - 06/25/2018
... Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s ...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse, ...
Plant Closures - 12/19/2018
GM may close up to five North American plants as it ends productions of six nameplates and consolidates pickup production. This action will affect up to 6,700 salaried and hourly employees. Potential plant closures include: Detroit Hamtramck Assembly-Michigan, ...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two ...
OEM and Reman Engine and Transmission Identification - 04/23/2018
... transmission/transaxle identification information for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. Original equipment identification information is available in SI....
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select ...
GM is spending 2.2 billion to retool Factory ZERO to build only EVs. Production is anticipated to start later this year with the 2022 GMC Hummer EV pickup. In the future, GM plans to build the Hummer EV SUV, a Chevrolet Silverado electric pickup, and ...
Auto Stop/Start Feature - 06/29/2021
GM will begin building some of its most profitable and in-demand 2021 full-size, light-duty pickups and SUVs without the Automatic Stop/Start feature because of a global shortage in semiconductor chips. Beginning in mid-June certain full-size SUVs and ...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging ...
Reimbursement - 11/25/2020
... for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests are processed through the dealership, as it is the timeliest option. &...
Electric Models - 06/23/2020
GM has plans to invest $20 billion in electric models and self-driving technology over the next five years, making it one of the most aggressive carmakers when it comes to rolling out plug-in models. Plans are to refresh only about 65% of the current ...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Windshield Program - 04/29/2020
... by defects in material or workmanship. Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM logo on the bottom of the windshield. P&P Article 5.16 ...
Full Production - 05/29/2020
In mid-May GM predicted that it will be back to full production in about four weeks, after closing their plants in late March. GM plans to use their sharpened rapid response skills from the brutal 40-day UAW strike to go from total shutdown to total production...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
Automated Driving - 04/17/2017
Ford and GM are at the top of the field of 18 companies that includes traditional automakers, as well as suppliers and tech companies, that are leading development of automated driving. A Colorado-based research firm ranked companies on several categories...
Bluetooth Warranty - 09/27/2017
... and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the fact that GM offers multiple...
Service Training Standard - 10/24/2017
... in October for not meeting the 100% STS completion threshold by September 30, were suspended. GM continues to hold dealers accountable for the 98% STS threshold until the suspension is lifted. GM will provide advance notice of any reinstated STS percent...
Lyft - 09/27/2017
The GM and Lyft alliance was announced in early 2016, with GM investing $500 million in Lyft to help the company continue it’s growth. Lyft is available in more than 40 states and 190 cities.
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
GM has announced updates to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair ...
Recall Completion - 07/28/2016
... can implement to address specific product concerns or regulatory requirements. Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Ignition Switch Recall - 06/25/2018
... Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s ...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse, ...
Plant Closures - 12/19/2018
GM may close up to five North American plants as it ends productions of six nameplates and consolidates pickup production. This action will affect up to 6,700 salaried and hourly employees. Potential plant closures include: Detroit Hamtramck Assembly-Michigan, ...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two ...
OEM and Reman Engine and Transmission Identification - 04/23/2018
... transmission/transaxle identification information for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. Original equipment identification information is available in SI....
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select ...
Inoperative TransFlow Machine - 05/22/2018
... repaired (within 30 days). If the dealership borrows a machine during the repair period, notify GM as the cycle will be different from your dealerships machine. GM is aware when the cycle is out of sequence. Bulletin 17-NA-066...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that ...
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel ...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Filing and Supporting Documentation - 01/22/2018
... for a minimum of 24 months from the date of payment, individual state requirements may vary. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within...
Suspected Tampering or Vehicle Modification - 03/26/2015
... The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer concerns that the...
Autonomous Volts - 10/23/2015
GM announced that it would introduce a fleet of autonomous Chevrolet Volts in late 2016 on its Warren Technical Center campus for employee use. GM is working to redefine customer choices and the future of mobility. With rapidly improving technology and ...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Special Tool Loan Program - 06/27/2016
GM launched a Dealer Loan Tool Program in April, 2016. While the program does not replace all essential tool shipments, it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately ...
Servicing Vehicles from Canada - 04/28/2016
... they can take their vehicle to a same franchise US dealership, or if crossline rules apply, any US GM dealership, to service their vehicle. There are a couple of extra steps, however, that must be taken prior to making those repairs. The US service...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
Aluminum Body - 04/03/2014
GM has signed contracts with a couple different aluminum makers to supply its next generation of full sized pick-up trucks, due by late 2018. Suppliers are working to increase aluminum sheet production to accommodate the next generation truck. The 2015 ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim ...
Engine Coolant - 08/05/2014
GM announced a price decrease on many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities ...
PQC Contact Dealers - 08/05/2014
GM released Global Messages in late June for those dealers that are required to contact the PQC prior to performing an engine, transmission, and/or transfer case replacement. Affected dealers were notified within the message that they must obtain pre-authorization ...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
GM reports that approximately 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, ...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
F and I Products - 11/25/2014
GM has launched its portfolio of F&I products. As of early November, approximately 20% of GM's 4,300 US franchised dealerships are signed up to sell the branded products. Current product offerings include prepaid maintenance, lease wear and tear protection, ...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
Speak Up - 10/31/2014
GM is encouraging dealership staff members to speak up if they spot a potential problem. Every dealership employee is required to take a 15 minute online training course to increase awareness of GM's safety strategy and emphasize the importance of voicing ...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
... repaired (within 30 days). If the dealership borrows a machine during the repair period, notify GM as the cycle will be different from your dealerships machine. GM is aware when the cycle is out of sequence. Bulletin 17-NA-066...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that ...
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel ...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Filing and Supporting Documentation - 01/22/2018
... for a minimum of 24 months from the date of payment, individual state requirements may vary. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within...
Suspected Tampering or Vehicle Modification - 03/26/2015
... The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer concerns that the...
Autonomous Volts - 10/23/2015
GM announced that it would introduce a fleet of autonomous Chevrolet Volts in late 2016 on its Warren Technical Center campus for employee use. GM is working to redefine customer choices and the future of mobility. With rapidly improving technology and ...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Special Tool Loan Program - 06/27/2016
GM launched a Dealer Loan Tool Program in April, 2016. While the program does not replace all essential tool shipments, it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately ...
Servicing Vehicles from Canada - 04/28/2016
... they can take their vehicle to a same franchise US dealership, or if crossline rules apply, any US GM dealership, to service their vehicle. There are a couple of extra steps, however, that must be taken prior to making those repairs. The US service...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
Aluminum Body - 04/03/2014
GM has signed contracts with a couple different aluminum makers to supply its next generation of full sized pick-up trucks, due by late 2018. Suppliers are working to increase aluminum sheet production to accommodate the next generation truck. The 2015 ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim ...
Engine Coolant - 08/05/2014
GM announced a price decrease on many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities ...
PQC Contact Dealers - 08/05/2014
GM released Global Messages in late June for those dealers that are required to contact the PQC prior to performing an engine, transmission, and/or transfer case replacement. Affected dealers were notified within the message that they must obtain pre-authorization ...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
GM reports that approximately 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, ...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
F and I Products - 11/25/2014
GM has launched its portfolio of F&I products. As of early November, approximately 20% of GM's 4,300 US franchised dealerships are signed up to sell the branded products. Current product offerings include prepaid maintenance, lease wear and tear protection, ...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
Speak Up - 10/31/2014
GM is encouraging dealership staff members to speak up if they spot a potential problem. Every dealership employee is required to take a 15 minute online training course to increase awareness of GM's safety strategy and emphasize the importance of voicing ...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
SKF Seal Safety Recall - 11/25/2014
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
The New Policies and Procedures Manual - 10/31/2014
... way on a warranty transaction. While these two specific items are never to be claimed as warranty, GM now allows sealant, when used as a gasket, and is eligible for reimbursement. When using a GM sealant to create a gasket, the part number must be entered...
Transponder Keys: - 10/31/2014
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
New Product - 09/09/2014
... a rebadged Nissan NV200, which will compete with the Ford Transit Express and the Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
GWM Enhancements - 03/08/2012
... History section in IVH you may see "Denied" under the Transaction Adjustment column. Authorized GM Wholesale users now have the option to deny a transaction routed for GM authorization. Once a transaction has been denied, service agents will no longer...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
No Hassle Policy - 07/02/2012
GM Customer Care and Aftersales has reintroduced the No Hassle Core Return Policy for engines, transmissions, cylinder heads and transfer cases. Cores will receive 100% credit if the unit is like for like, is assembled, is a valid complete assembly, is ...
30 MPG or Better - 05/02/2012
Three years ago about 16% of GM vehicles sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of...
SD Card Missing On Delivery - 01/19/2012
... or under the passenger seat. If the card is not found in any of those locations, contact the GM Nav Disc Center for a replacement card. GM recommends that a Field Product Report be completed when a SD card is missing on delivery. ...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly ...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Chevrolet Spark - 11/05/2012
54% of Spark minicar buyers are non-GM customers. The Spark retails for just under $13,000 which is an attractive price for budget minded customers. It comes equipped with GM's 5/100,000 mile powertrain warranty. GM sold 4,090 Sparks in July and August,...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
Transmission Replacements and Contacting the PQC - 08/09/2012
... transfer case PTU) are contained within each form.Dealers that did not receive notification from GM are not required to contact PQC for transmission assembly replacements. These dealers do not have to obtain pre-authorization to repair or replace a transmission....
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new...
A Goodwill Tool - 02/26/2013
GM Dealer Aftersales Empowerment is the latest title for the program that was developed to provide service management the authority to make on-the-spot decisions that are in the best interest of the customer. There are six tools available and in the coming ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant recovery/recharge equipment. The GE-50300 machine is used for R-1234yf air conditioning systems in the 2013 Cadillac...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that ...
Customer Assistance Center - 07/30/2013
GM reports that about 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management and discussed the concern, with ...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in ...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and ...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A ...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Midtronics GR8 Battery Tester - 05/12/2010
The GR8 is an integrated tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities....
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
The New Policies and Procedures Manual - 10/31/2014
... way on a warranty transaction. While these two specific items are never to be claimed as warranty, GM now allows sealant, when used as a gasket, and is eligible for reimbursement. When using a GM sealant to create a gasket, the part number must be entered...
Transponder Keys: - 10/31/2014
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
New Product - 09/09/2014
... a rebadged Nissan NV200, which will compete with the Ford Transit Express and the Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
GWM Enhancements - 03/08/2012
... History section in IVH you may see "Denied" under the Transaction Adjustment column. Authorized GM Wholesale users now have the option to deny a transaction routed for GM authorization. Once a transaction has been denied, service agents will no longer...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
No Hassle Policy - 07/02/2012
GM Customer Care and Aftersales has reintroduced the No Hassle Core Return Policy for engines, transmissions, cylinder heads and transfer cases. Cores will receive 100% credit if the unit is like for like, is assembled, is a valid complete assembly, is ...
30 MPG or Better - 05/02/2012
Three years ago about 16% of GM vehicles sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of...
SD Card Missing On Delivery - 01/19/2012
... or under the passenger seat. If the card is not found in any of those locations, contact the GM Nav Disc Center for a replacement card. GM recommends that a Field Product Report be completed when a SD card is missing on delivery. ...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly ...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Chevrolet Spark - 11/05/2012
54% of Spark minicar buyers are non-GM customers. The Spark retails for just under $13,000 which is an attractive price for budget minded customers. It comes equipped with GM's 5/100,000 mile powertrain warranty. GM sold 4,090 Sparks in July and August,...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
Transmission Replacements and Contacting the PQC - 08/09/2012
... transfer case PTU) are contained within each form.Dealers that did not receive notification from GM are not required to contact PQC for transmission assembly replacements. These dealers do not have to obtain pre-authorization to repair or replace a transmission....
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new...
A Goodwill Tool - 02/26/2013
GM Dealer Aftersales Empowerment is the latest title for the program that was developed to provide service management the authority to make on-the-spot decisions that are in the best interest of the customer. There are six tools available and in the coming ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant recovery/recharge equipment. The GE-50300 machine is used for R-1234yf air conditioning systems in the 2013 Cadillac...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that ...
Customer Assistance Center - 07/30/2013
GM reports that about 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management and discussed the concern, with ...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in ...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and ...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A ...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Midtronics GR8 Battery Tester - 05/12/2010
The GR8 is an integrated tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities....
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software ...
GMIN - 10/13/2010
To avoid excessive and unwanted rejects be sure that the correct GMIN is being entered for each technician. Typically the GMIN is the same used for Global Connect and GM Training. GM ID assistance may be obtained by contacting the GlobalConnect help desk...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... two brands as an increasing number of manufacturers will soon bring more competition to this segment. In this second installment covering the rise of EV and Plug-in Hybrid technology we will explore the future product, increased competition, the impact...
Auto Sales on the Rise - 03/10/2011
... necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37% over the same month last...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
OnStar - 01/19/2011
In early January, OnStar announced that their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring....
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 03/11/2019
When you contact the rental company, preferably Enterprise, let them know it is a GM rental and they will bill your dealership accordingly. They all have a contact, with specified rental amounts, with GM.
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Bulletin Repairs - 09/14/2020
Situation: A customer comes into a GM certified body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service...
Forum - 02/20/2020
If it is GM Rewards Owner Loyalty, there is an App for that in Global where you enter the customer voucher number or email address and submit for redemption. This is paid through your GM statement, business office.
REDEEMING VOUCHER THRU GLOBAL? - 02/10/2020
Could someone please clairfy.. I was told that when we redeem a customers voucher (thru GM Global) that is automatically paid to our dealership. Is this true? If not how do I go about getting it paid on GM Global? In this case a customer...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Special Coverage Policy - 10/01/2019
... customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused. In the past i we were always told...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Policy work approved on previously customer pay - 09/06/2019
How do I process a Policy repair reimbursement for a repair that was already closed and paid by customer? GM according to policy evaluation tool would have covered 50% of repair, so repair total at warranty rates would have been $290.53 and GM would...
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... (I want to say that I've read somewhere that anytime you submit with Self Authorization or for GM Authorization that that is an indication to GM that there is authorization/approval for such on the Job Card.)Any help/clarification is appreciated....
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Re: Printing IVH at job card write up - 05/09/2016
Before a hard copy is scanned, it is verified that a VIS is attached. It is either the GM Workbench printout or a copy of GM IVH. All Warranty claims have a copy of this attached.
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software ...
GMIN - 10/13/2010
To avoid excessive and unwanted rejects be sure that the correct GMIN is being entered for each technician. Typically the GMIN is the same used for Global Connect and GM Training. GM ID assistance may be obtained by contacting the GlobalConnect help desk...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... two brands as an increasing number of manufacturers will soon bring more competition to this segment. In this second installment covering the rise of EV and Plug-in Hybrid technology we will explore the future product, increased competition, the impact...
Auto Sales on the Rise - 03/10/2011
... necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37% over the same month last...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
OnStar - 01/19/2011
In early January, OnStar announced that their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring....
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 03/11/2019
When you contact the rental company, preferably Enterprise, let them know it is a GM rental and they will bill your dealership accordingly. They all have a contact, with specified rental amounts, with GM.
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Bulletin Repairs - 09/14/2020
Situation: A customer comes into a GM certified body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service...
Forum - 02/20/2020
If it is GM Rewards Owner Loyalty, there is an App for that in Global where you enter the customer voucher number or email address and submit for redemption. This is paid through your GM statement, business office.
REDEEMING VOUCHER THRU GLOBAL? - 02/10/2020
Could someone please clairfy.. I was told that when we redeem a customers voucher (thru GM Global) that is automatically paid to our dealership. Is this true? If not how do I go about getting it paid on GM Global? In this case a customer...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Special Coverage Policy - 10/01/2019
... customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused. In the past i we were always told...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Policy work approved on previously customer pay - 09/06/2019
How do I process a Policy repair reimbursement for a repair that was already closed and paid by customer? GM according to policy evaluation tool would have covered 50% of repair, so repair total at warranty rates would have been $290.53 and GM would...
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... (I want to say that I've read somewhere that anytime you submit with Self Authorization or for GM Authorization that that is an indication to GM that there is authorization/approval for such on the Job Card.)Any help/clarification is appreciated....
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Re: Printing IVH at job card write up - 05/09/2016
Before a hard copy is scanned, it is verified that a VIS is attached. It is either the GM Workbench printout or a copy of GM IVH. All Warranty claims have a copy of this attached.
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Global Warranty Management Issues - 11/27/2017
... summaries among other things. Now, every few times or so, our DMS system will not connect to GM or will get an Internal Error while trying to submit transactions. Has anyone else had issues like these or possibly know when GM will fix them?...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 07/21/2017
... do it, but why does the Manager need to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
Does anyone else input GM invoices?I'm in charge of payables and receivables as well as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were...
Forum - 02/09/2018
I just went through this with my WSC rep. GM will reimburse the aftermarket bill if the costs are "reasonable". This includes tax and shop supplies related to the repairs. I found it in P&P somewhere... here it is 6.1.11 "All reasonable and customary...
Bulletin 17-NA-052 - 04/23/2024
The latest release of Bulletin 17-NA-052 address the updated position of GM on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed. Refinishing may be performed as customer pay following normal...
Plug-In Hybrids - 06/26/2024
GM has a solid plan to bring plug in hybrids to the US starting in 2027. The models will debut in 2027 as stricter federal tailpipe emissions rules take effect. GM is taking a close look at its cost structure at the same time it is studying opportunities ...
SAVI Dongle Warranty Process - 03/23/2024
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time ...
Federal Funding - 03/23/2024
GM has been awarded $26 million in federal funding to develop medium-duty trucks powered by hydrogen fuel cells. The five-year project is funded through the US Department of Energy’s SuperTruck 3 program. GM will work with Southern Co., an electric ...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer ...
Warranty Block - 01/29/2024
... Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material...
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Reman Headlamps - 12/26/2023
GM remanufactured headlamps are available for owners of select 2018-20 Chevrolet Equinox models, in addition to the 2016-19 Silverados that are already in the program. Remanufactured headlamps are backed by GM’s 24-month/unlimited mile limited warranty, ...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected ...
EVgo - 09/26/2024
GM is expanding its partnership with EVgo, an electric vehicle charging network. The new charging stalls will be located near dining and shopping amenities in flagship locations, with 350-kilowatt fast charging, lighting, canopies and security cameras. ...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Parts Swapping - 06/26/2024
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. Service P&P Article 1.1.2...
Forum - 11/05/2024
In my opinion...the terminology stems from a GM Legal perspective, while the Courtesy Transportation Program is not part of the NVLW "package" (e.g. 3/36 base, 5/60 powertrain, 6/100 corrosion, 8/80 emissions, etc), it can be made available...
Forum - 11/15/2024
I just heard back fm the GM auditor I am friends with and she checked with her contacts at GM and confirmed the wrong CCA ratings are loaded into Si,,,it started in 2023 with the Silverado's,,they have it listed at 850 should be 730,,,,but that aint the...
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
... 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the last paragraph on the page, under "Ineligible...
Forum - 06/10/2024
... the SAVI dashboard and after they plug the vehicle they are to go to their desk and verify that GM has received the scan. If you are not getting scans registering it is not a DT problem and someone should troubleshoot why vehicles are not registerin...
Forum - 06/11/2024
... the cloth, not all-weather lpo mats. Years ago, one could get .1 for cloth mats and antenna, until GM caught on. The LPO add times for the Traverse and Acadia's are in a separate email from GM Reference Number: GCUS-9-16085...
POLICY EVALUATION TOOL NEEDS CP JOB CARD ATTACHED - 07/15/2024
... AWARE THAT THEY ARE STARTING TO ASK FOR THAT SIGNED CP JC !! IT KINDA MAKES SENSE THAT GM WOULD WANT TO VERIFY THE OWNER PAID THEIR PORTION OF THE BILL,,,OR THE DEALER STEPPED IN,,,BUT I HAVE NOT HAD GM EVER ASK FOR IT THRU ALL THE YEARS I HAVE...
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
Would someone please clarify? Per GM Bulletin 07-00-89-037S, "Loaners of 10 or more calendar days, require pre authorization". But the Service Management Authorization Matrix Quick Reference card from JLWarranty, says "More than 10 days". So,...
... summaries among other things. Now, every few times or so, our DMS system will not connect to GM or will get an Internal Error while trying to submit transactions. Has anyone else had issues like these or possibly know when GM will fix them?...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 07/21/2017
... do it, but why does the Manager need to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
Does anyone else input GM invoices?I'm in charge of payables and receivables as well as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were...
Forum - 02/09/2018
I just went through this with my WSC rep. GM will reimburse the aftermarket bill if the costs are "reasonable". This includes tax and shop supplies related to the repairs. I found it in P&P somewhere... here it is 6.1.11 "All reasonable and customary...
Bulletin 17-NA-052 - 04/23/2024
The latest release of Bulletin 17-NA-052 address the updated position of GM on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed. Refinishing may be performed as customer pay following normal...
Plug-In Hybrids - 06/26/2024
GM has a solid plan to bring plug in hybrids to the US starting in 2027. The models will debut in 2027 as stricter federal tailpipe emissions rules take effect. GM is taking a close look at its cost structure at the same time it is studying opportunities ...
SAVI Dongle Warranty Process - 03/23/2024
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time ...
Federal Funding - 03/23/2024
GM has been awarded $26 million in federal funding to develop medium-duty trucks powered by hydrogen fuel cells. The five-year project is funded through the US Department of Energy’s SuperTruck 3 program. GM will work with Southern Co., an electric ...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer ...
Warranty Block - 01/29/2024
... Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material...
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Reman Headlamps - 12/26/2023
GM remanufactured headlamps are available for owners of select 2018-20 Chevrolet Equinox models, in addition to the 2016-19 Silverados that are already in the program. Remanufactured headlamps are backed by GM’s 24-month/unlimited mile limited warranty, ...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected ...
EVgo - 09/26/2024
GM is expanding its partnership with EVgo, an electric vehicle charging network. The new charging stalls will be located near dining and shopping amenities in flagship locations, with 350-kilowatt fast charging, lighting, canopies and security cameras. ...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Parts Swapping - 06/26/2024
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. Service P&P Article 1.1.2...
Forum - 11/05/2024
In my opinion...the terminology stems from a GM Legal perspective, while the Courtesy Transportation Program is not part of the NVLW "package" (e.g. 3/36 base, 5/60 powertrain, 6/100 corrosion, 8/80 emissions, etc), it can be made available...
Forum - 11/15/2024
I just heard back fm the GM auditor I am friends with and she checked with her contacts at GM and confirmed the wrong CCA ratings are loaded into Si,,,it started in 2023 with the Silverado's,,they have it listed at 850 should be 730,,,,but that aint the...
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
... 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the last paragraph on the page, under "Ineligible...
Forum - 06/10/2024
... the SAVI dashboard and after they plug the vehicle they are to go to their desk and verify that GM has received the scan. If you are not getting scans registering it is not a DT problem and someone should troubleshoot why vehicles are not registerin...
Forum - 06/11/2024
... the cloth, not all-weather lpo mats. Years ago, one could get .1 for cloth mats and antenna, until GM caught on. The LPO add times for the Traverse and Acadia's are in a separate email from GM Reference Number: GCUS-9-16085...
POLICY EVALUATION TOOL NEEDS CP JOB CARD ATTACHED - 07/15/2024
... AWARE THAT THEY ARE STARTING TO ASK FOR THAT SIGNED CP JC !! IT KINDA MAKES SENSE THAT GM WOULD WANT TO VERIFY THE OWNER PAID THEIR PORTION OF THE BILL,,,OR THE DEALER STEPPED IN,,,BUT I HAVE NOT HAD GM EVER ASK FOR IT THRU ALL THE YEARS I HAVE...
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
Would someone please clarify? Per GM Bulletin 07-00-89-037S, "Loaners of 10 or more calendar days, require pre authorization". But the Service Management Authorization Matrix Quick Reference card from JLWarranty, says "More than 10 days". So,...
Updated P&P, Section 5.8.1...13th bullet point?? - 03/24/2022
The 13th bullet point in this section states, "When performing electrical repairs other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical...
Forum - 04/06/2022
... back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to contact GM to get more info. Will keep you posted....
Sublet Repair parts - 04/19/2022
... sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply our own parts? It would seem to make sense...
Forum - 01/17/2022
well the initial responses coming back from GM are,,,surprisingly,,,to claim the blended panels on additional lines,,,and claim the associated material costs as well,,,this is the word from two separate GM sources,,,both of whom are pretty reliable. ...
Forum - 12/10/2021
if you read 6.2.1 in the P&P it says "reprints must be signed and authorized by Service Mgt" so according to GM they are allowed,,,when we have been audited ( and i used to do audits for GM as well in the old days ) if a dealer could reference...
Forum - 08/19/2021
... rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish GM could find a way to make things easier to find. Do you have any other ideas on where we might find information...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
voided warranty on certain high profile vehicles - 09/28/2022
... about certain high profile vehicles that if the owner chooses to sell it within the 1st 6 months GM will void the warranty,,,,make sure your advisors are pulling IVH on every vehicle,,,this could cause a very expensive mistake If a customer does...
Forum - 04/22/2022
yes,,Mary and Will are correct,,,i found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Forum - 04/07/2023
... vehicles Medium Duty trucks is listed there as well as Chevrolet City Express vehicles, non GM products and GM products older than 2010 Model year....
Forum - 04/04/2023
... but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Forum - 12/14/2022
... expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the check #. I would check...
Forum - 01/10/2023
... getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who is going to be asked to address them??!! The volume of rejects is huge so the reps are not going...
Forum - 02/07/2023
so now i check all battery claims to insure the techs used the correct CCA rating vs what GM has posted,,,,so yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA...
VARIABLE DIAGNOSIS - 01/18/2008
... DIAGNOSIS THAT GOES ABOVE THE 0.30 DOES NOT NEED A SEPERATE TIME PUNCH. I AM READING IN THE GM P&P ARTICE 1.6 PAGE 9, LETTER M THAT IT DOES. THIS PERSON FEELS THAT THIS IS APPLYING TO SAAB AND NOT GM...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
Along with my GM/GMPP/Workhorse warranty duties, I am also the dispatcher for our tow trucks, billing for the 3 different contractors we deal with and impound yard for local law enforcement. Train service advisors on meeting GM warranty standards. I...
Empowerment - 08/05/2022
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
GM DEALERWORLD SALES - GM MESSENGER ARCHIVES, JUNE 9, 2005, ITEM # 42 Completely Satisfied Delivery System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER ...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
The 13th bullet point in this section states, "When performing electrical repairs other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical...
Forum - 04/06/2022
... back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to contact GM to get more info. Will keep you posted....
Sublet Repair parts - 04/19/2022
... sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply our own parts? It would seem to make sense...
Forum - 01/17/2022
well the initial responses coming back from GM are,,,surprisingly,,,to claim the blended panels on additional lines,,,and claim the associated material costs as well,,,this is the word from two separate GM sources,,,both of whom are pretty reliable. ...
Forum - 12/10/2021
if you read 6.2.1 in the P&P it says "reprints must be signed and authorized by Service Mgt" so according to GM they are allowed,,,when we have been audited ( and i used to do audits for GM as well in the old days ) if a dealer could reference...
Forum - 08/19/2021
... rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish GM could find a way to make things easier to find. Do you have any other ideas on where we might find information...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
voided warranty on certain high profile vehicles - 09/28/2022
... about certain high profile vehicles that if the owner chooses to sell it within the 1st 6 months GM will void the warranty,,,,make sure your advisors are pulling IVH on every vehicle,,,this could cause a very expensive mistake If a customer does...
Forum - 04/22/2022
yes,,Mary and Will are correct,,,i found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Forum - 04/07/2023
... vehicles Medium Duty trucks is listed there as well as Chevrolet City Express vehicles, non GM products and GM products older than 2010 Model year....
Forum - 04/04/2023
... but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Forum - 12/14/2022
... expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the check #. I would check...
Forum - 01/10/2023
... getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who is going to be asked to address them??!! The volume of rejects is huge so the reps are not going...
Forum - 02/07/2023
so now i check all battery claims to insure the techs used the correct CCA rating vs what GM has posted,,,,so yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA...
VARIABLE DIAGNOSIS - 01/18/2008
... DIAGNOSIS THAT GOES ABOVE THE 0.30 DOES NOT NEED A SEPERATE TIME PUNCH. I AM READING IN THE GM P&P ARTICE 1.6 PAGE 9, LETTER M THAT IT DOES. THIS PERSON FEELS THAT THIS IS APPLYING TO SAAB AND NOT GM...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
Along with my GM/GMPP/Workhorse warranty duties, I am also the dispatcher for our tow trucks, billing for the 3 different contractors we deal with and impound yard for local law enforcement. Train service advisors on meeting GM warranty standards. I...
Empowerment - 08/05/2022
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
GM DEALERWORLD SALES - GM MESSENGER ARCHIVES, JUNE 9, 2005, ITEM # 42 Completely Satisfied Delivery System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER ...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: CROSS-LINE WARRANTY - 09/18/2008
according to bulletin G_0000010337 as a GM dealer we can now do saturn?? how would you input these and would you have to use the saturn or gm CC/FC codes.
Re: Ring My Bell - 10/09/2008
... special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Transportation Damage claims - 11/17/2009
I am still using WINS too! The carrier we used wanted a LON no matter what - oh well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Re: BANKRUPTCY - 12/12/2008
... they are not actually paid at this point. I beleive the dealer only gets one actual payment from gm a month. It is always a good idea to get all your claims in daily so that you and GM know where money is coming in and going out....
Re: DUAL HEADREST DVD - 10/17/2008
We haven't done one at our GM dealership, but when I worked at Toyota they put them in often. The headrests just pop in and the wiring is a simple snap in to existing wire harnesses. HOW did that take your tech all day? Wow! Do a google search on...
Re: Transportation claims - 10/29/2008
OK - I finally got GM to debit back line 2 of my claim, so that I can add paint and materials, and then resubmit it again for payment (only line 2). Wish me luck, I will hopefully know by Friday's WINS statement. GM keeps calling wanting the pick up...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
Re: Replaced starter - 02/27/2009
... paid today as authorization code B, not claim type B! I love the rants too! It's so true about GM and the way the do warranty - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty,...
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years....
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
Re: MULTIPOINT INSPECTIONS - 05/16/2011
I know GM does not want us to upsell warranty repairs, which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go...
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: CROSS-LINE WARRANTY - 09/18/2008
according to bulletin G_0000010337 as a GM dealer we can now do saturn?? how would you input these and would you have to use the saturn or gm CC/FC codes.
Re: Ring My Bell - 10/09/2008
... special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Transportation Damage claims - 11/17/2009
I am still using WINS too! The carrier we used wanted a LON no matter what - oh well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Re: BANKRUPTCY - 12/12/2008
... they are not actually paid at this point. I beleive the dealer only gets one actual payment from gm a month. It is always a good idea to get all your claims in daily so that you and GM know where money is coming in and going out....
Re: DUAL HEADREST DVD - 10/17/2008
We haven't done one at our GM dealership, but when I worked at Toyota they put them in often. The headrests just pop in and the wiring is a simple snap in to existing wire harnesses. HOW did that take your tech all day? Wow! Do a google search on...
Re: Transportation claims - 10/29/2008
OK - I finally got GM to debit back line 2 of my claim, so that I can add paint and materials, and then resubmit it again for payment (only line 2). Wish me luck, I will hopefully know by Friday's WINS statement. GM keeps calling wanting the pick up...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
Re: Replaced starter - 02/27/2009
... paid today as authorization code B, not claim type B! I love the rants too! It's so true about GM and the way the do warranty - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty,...
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years....
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
Re: MULTIPOINT INSPECTIONS - 05/16/2011
I know GM does not want us to upsell warranty repairs, which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so I don't see the problem with the customer...
Re: Transportation Damage claims - 04/06/2010
The carrier code is GM. It used to be that different carrier's had different codes, but in the P&P manual it says to use GM. Good Luck. I check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed....
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... Almost all of the other fuel components are covered under powertrain but the injectors....If GM is having issues with the supplier honoring their warranty, they should find a different supplier. That's about the only reason I can think of that they...
Re: Reynolds and Reynolds - 08/22/2012
I'm just frustrated right now. We're going through a fairly major and very dirty renovation (thanks, GM)and we're all displaced and moving around the dealership to work while they do the reno work and now we also will be dealing with trying to learn...
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
Re: Carrier request for transportation claim - 08/21/2012
... the Service Manager, and asked for copies again. Claims were paid a long time ago - I would think GM would have billed them by now for it? I'm still skeptical because it is not the normal process listed in the GM policies and procedures....
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Warrany training - 07/25/2012
I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar at all with Chrysler...
Re: Warrany training - 07/26/2012
[quote] sschepp: I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Forum - 07/26/2022
Kristen, My main issue is that GM only indicated that they were changing the first service pricing but I am happy that they are changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur...
Supporting Documentation - 01/29/2024
Supporting documentation is the paperwork that in many instances accompanies a warranty repair. GM states that this paperwork must be retained for a minimum of 24 months from the date of payment. These records must be made available and provided to a...
Tire Transactions - What is Not Covered - 05/30/2024
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
Paint Warranty Claims - 04/08/2016
... greater. If your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it's important to determine what...
Properly Documenting a Policy Repair - 02/02/2016
... approval is the service manager's explanation as to why the policy repair was granted. GM lists examples of supporting factors that might constitute a policy repair in bulletin 11-00-89-005. These examples are intended to be guidelines that support...
Tire Transactions - What is Not Covered - 05/26/2021
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation. Eligibility for any of these four ...
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so I don't see the problem with the customer...
Re: Transportation Damage claims - 04/06/2010
The carrier code is GM. It used to be that different carrier's had different codes, but in the P&P manual it says to use GM. Good Luck. I check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed....
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... Almost all of the other fuel components are covered under powertrain but the injectors....If GM is having issues with the supplier honoring their warranty, they should find a different supplier. That's about the only reason I can think of that they...
Re: Reynolds and Reynolds - 08/22/2012
I'm just frustrated right now. We're going through a fairly major and very dirty renovation (thanks, GM)and we're all displaced and moving around the dealership to work while they do the reno work and now we also will be dealing with trying to learn...
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
Re: Carrier request for transportation claim - 08/21/2012
... the Service Manager, and asked for copies again. Claims were paid a long time ago - I would think GM would have billed them by now for it? I'm still skeptical because it is not the normal process listed in the GM policies and procedures....
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Warrany training - 07/25/2012
I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar at all with Chrysler...
Re: Warrany training - 07/26/2012
[quote] sschepp: I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Forum - 07/26/2022
Kristen, My main issue is that GM only indicated that they were changing the first service pricing but I am happy that they are changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur...
Supporting Documentation - 01/29/2024
Supporting documentation is the paperwork that in many instances accompanies a warranty repair. GM states that this paperwork must be retained for a minimum of 24 months from the date of payment. These records must be made available and provided to a...
Tire Transactions - What is Not Covered - 05/30/2024
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
Paint Warranty Claims - 04/08/2016
... greater. If your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it's important to determine what...
Properly Documenting a Policy Repair - 02/02/2016
... approval is the service manager's explanation as to why the policy repair was granted. GM lists examples of supporting factors that might constitute a policy repair in bulletin 11-00-89-005. These examples are intended to be guidelines that support...
Tire Transactions - What is Not Covered - 05/26/2021
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation. Eligibility for any of these four ...
Approved PDI Fluid Adds - 10/28/2022
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
Simplifying Transportation Transactions - 02/23/2022
GM recommends that all dealers have a documented process for handling vehicles that are damaged when received at the dealership, called transportation damage. The first step in that process should be to choose a person or persons that are trained and ...
Goodwill Tools - 09/26/2022
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience...
Powertrain Contact Center - 02/28/2023
... is a center designed to assist Independent Service Centers (ISCs) and Fleet companies with any GM Powertrain inquiries. Independent repair facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement...
Empowerment - 06/23/2020
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
Dealer Audit Compliance Credit - 07/30/2020
... through regional meetings, focus groups, post-audit surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership...
Reprogramming & Field Actions - 03/27/2019
When a module has been reprogrammed properly with SPS, a TIS log is generated for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration....
Dealer Self-Empowerment Extension - 01/28/2020
... November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability...
CAC Provided Diagnostic Voucher - 06/27/2016
... a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction...
Customer Signature - 06/30/2015
... "authorization to perform repairs," or wording similar to that. jlwarranty has received word that GM audit staff have found instances where some dealer job cards do not have this wording below the customer signature line and chargebacks have been made....
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM ...
Global Warranty Management - 04/28/2015
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update the warranty system file. Claims for repairs related to Emissions Warranty...
Reject of the Month - 04/28/2015
... a standard warranty transaction. The "VIN not on File" check box must be selected when a non-GM VIN is involved, or if the VIN is over ten years old. Most common instances for use of this check box are for a part warranty transaction on a non-GM...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They uncovered...
Limited Parts Return - 10/03/2014
... part return requests, dealers must confirm that parts are packaged and returned individually so GM may track the parts to the specific VIN and job card. Dealers must also use the shipping label that is linked to the GWM system as it is specific to the...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 ...
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... for approval, courtesy transportation must be submitted prior to the repair transaction.GM has waived the requirement of current model year, or one year prior vehicles, to allow for an expanded pool of vehicles. If a GM vehicle is not available,...
Ignition Switch Parts Return Request - 06/06/2014
... May 28, 2014, for the involved recalls will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions...
Ignition Switch KEY Points - 06/06/2014
... be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and...
Engineering Information - 02/27/2014
GM has a process called Engineering Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause ...
Branded Titles and Warranty Blocks - 12/21/2017
... block. When processing any of the above transactions, routing to the Warranty Support Center for GM authorization may be required. When in doubt as to whether or not the special coverage repair should be performed, contact your WSC specialist for advice...
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
Simplifying Transportation Transactions - 02/23/2022
GM recommends that all dealers have a documented process for handling vehicles that are damaged when received at the dealership, called transportation damage. The first step in that process should be to choose a person or persons that are trained and ...
Goodwill Tools - 09/26/2022
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience...
Powertrain Contact Center - 02/28/2023
... is a center designed to assist Independent Service Centers (ISCs) and Fleet companies with any GM Powertrain inquiries. Independent repair facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement...
Empowerment - 06/23/2020
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
Dealer Audit Compliance Credit - 07/30/2020
... through regional meetings, focus groups, post-audit surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership...
Reprogramming & Field Actions - 03/27/2019
When a module has been reprogrammed properly with SPS, a TIS log is generated for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration....
Dealer Self-Empowerment Extension - 01/28/2020
... November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability...
CAC Provided Diagnostic Voucher - 06/27/2016
... a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction...
Customer Signature - 06/30/2015
... "authorization to perform repairs," or wording similar to that. jlwarranty has received word that GM audit staff have found instances where some dealer job cards do not have this wording below the customer signature line and chargebacks have been made....
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM ...
Global Warranty Management - 04/28/2015
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update the warranty system file. Claims for repairs related to Emissions Warranty...
Reject of the Month - 04/28/2015
... a standard warranty transaction. The "VIN not on File" check box must be selected when a non-GM VIN is involved, or if the VIN is over ten years old. Most common instances for use of this check box are for a part warranty transaction on a non-GM...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They uncovered...
Limited Parts Return - 10/03/2014
... part return requests, dealers must confirm that parts are packaged and returned individually so GM may track the parts to the specific VIN and job card. Dealers must also use the shipping label that is linked to the GWM system as it is specific to the...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 ...
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... for approval, courtesy transportation must be submitted prior to the repair transaction.GM has waived the requirement of current model year, or one year prior vehicles, to allow for an expanded pool of vehicles. If a GM vehicle is not available,...
Ignition Switch Parts Return Request - 06/06/2014
... May 28, 2014, for the involved recalls will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions...
Ignition Switch KEY Points - 06/06/2014
... be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and...
Engineering Information - 02/27/2014
GM has a process called Engineering Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause ...
Branded Titles and Warranty Blocks - 12/21/2017
... block. When processing any of the above transactions, routing to the Warranty Support Center for GM authorization may be required. When in doubt as to whether or not the special coverage repair should be performed, contact your WSC specialist for advice...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Paint Repairs - 09/25/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations...
Consumer Part Warranty - 09/27/2016
... titled "Auto Repair." Click on either engine repair or transmission repair. Under "Additional GM Information" you will be able to download the Powertrain Warranty form that will cover engine, automatic transmission, and transfer case replacements to...
Technician Time Recording - 06/08/2011
... involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy,...
Labour Operation Overlaps - 09/19/2011
As most warranty administrators and service managers know, GM has recently begun tracking the use of their "R" authorization. This makes the job of the service manager and warranty administrator slightly more challenging, as they must watch closely for...
Routing the Transaction for Review and Payment - 04/27/2011
... with the Global reject process, specifically repetitive returns between the dealer and the GM Service Manager (WSC, PQC, RCC rep, etc). In the event that a transaction has to be routed for review, there are specific pieces of information that must be...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
From the Desk of a Service Manager - 04/13/2010
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team.Teamwork,...
Reject Code 242 - 03/11/2010
... is given the authority, and that authority varies depending on the service agent's standing with GM, to self-authorize transactions that need this intervention to prevent being rejected. Transactions that exceed a service agent's authorization empowerment...
GlobalConnect - 02/04/2010
... determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and much more.Once logged in you may...
Summer Splash Accessory Promo - 07/30/2013
GM launched their latest accessories sales promotion in early July. The program is designed to reward managers at eligible Chevrolet, Cadillac, Buick, and GMC dealerships when Chevrolet, Cadillac, Buick, or GMC accessories are sold, excluding LPO or factory ...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Over-The-Counter Part Warranties - 10/01/2013
... and Procedures manual, Article 1.2.4.8:In an effort to further support Service Agent sale of GM Certified Service engines and automatic transmissions/transaxles assemblies, and GM Service Replacement sheet metal over-the-counter to independent repair...
Adjustments to the LTG - 07/03/2013
... Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour Time Guide update may appear to have more updates...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
GM began adding aftermarket service contract information to IVH more than a year ago. The intent is to help service advisors identify customers who have purchased a service contract other than GMPP. If GMPP was purchased, details of the contract are disclosed ...
Certified Pre-Owned Operations Guide - 08/09/2012
... in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
How to Handle Customer Participation - 07/02/2012
When the dealer, the customer and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount...
Dealer Installed Accessories - 06/06/2012
... Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these service agent installed GM accessories is an important process that isn't always handled appropriately, if at all....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
Important Bulletins & Bulletin Updates - 10/31/2024
... with the GR8, 16-digit code with the DCA, and 20-digits with the DCBS. The Transactions Requiring GM Authorization section of the bulletin has been updated with the following bullet: Batteries must be properly tested before replacement. Battery warranty...
Forum - 05/10/2024
... driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts just as much as they do us. GM has already covered the dealers interests on these claims, we just have to be knowledgeable...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
What Would You Do? - 12/22 - 11/21/2022
... The associated TAC case numbers were included within the 3 C’s of the transaction with GM Authorization comments supporting the rental expense due to waiting on repair from TAC. Since the rental field will only allow a two-character submission...
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Paint Repairs - 09/25/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations...
Consumer Part Warranty - 09/27/2016
... titled "Auto Repair." Click on either engine repair or transmission repair. Under "Additional GM Information" you will be able to download the Powertrain Warranty form that will cover engine, automatic transmission, and transfer case replacements to...
Technician Time Recording - 06/08/2011
... involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy,...
Labour Operation Overlaps - 09/19/2011
As most warranty administrators and service managers know, GM has recently begun tracking the use of their "R" authorization. This makes the job of the service manager and warranty administrator slightly more challenging, as they must watch closely for...
Routing the Transaction for Review and Payment - 04/27/2011
... with the Global reject process, specifically repetitive returns between the dealer and the GM Service Manager (WSC, PQC, RCC rep, etc). In the event that a transaction has to be routed for review, there are specific pieces of information that must be...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
From the Desk of a Service Manager - 04/13/2010
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team.Teamwork,...
Reject Code 242 - 03/11/2010
... is given the authority, and that authority varies depending on the service agent's standing with GM, to self-authorize transactions that need this intervention to prevent being rejected. Transactions that exceed a service agent's authorization empowerment...
GlobalConnect - 02/04/2010
... determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and much more.Once logged in you may...
Summer Splash Accessory Promo - 07/30/2013
GM launched their latest accessories sales promotion in early July. The program is designed to reward managers at eligible Chevrolet, Cadillac, Buick, and GMC dealerships when Chevrolet, Cadillac, Buick, or GMC accessories are sold, excluding LPO or factory ...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Over-The-Counter Part Warranties - 10/01/2013
... and Procedures manual, Article 1.2.4.8:In an effort to further support Service Agent sale of GM Certified Service engines and automatic transmissions/transaxles assemblies, and GM Service Replacement sheet metal over-the-counter to independent repair...
Adjustments to the LTG - 07/03/2013
... Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour Time Guide update may appear to have more updates...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
GM began adding aftermarket service contract information to IVH more than a year ago. The intent is to help service advisors identify customers who have purchased a service contract other than GMPP. If GMPP was purchased, details of the contract are disclosed ...
Certified Pre-Owned Operations Guide - 08/09/2012
... in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
How to Handle Customer Participation - 07/02/2012
When the dealer, the customer and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount...
Dealer Installed Accessories - 06/06/2012
... Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these service agent installed GM accessories is an important process that isn't always handled appropriately, if at all....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
Important Bulletins & Bulletin Updates - 10/31/2024
... with the GR8, 16-digit code with the DCA, and 20-digits with the DCBS. The Transactions Requiring GM Authorization section of the bulletin has been updated with the following bullet: Batteries must be properly tested before replacement. Battery warranty...
Forum - 05/10/2024
... driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts just as much as they do us. GM has already covered the dealers interests on these claims, we just have to be knowledgeable...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
What Would You Do? - 12/22 - 11/21/2022
... The associated TAC case numbers were included within the 3 C’s of the transaction with GM Authorization comments supporting the rental expense due to waiting on repair from TAC. Since the rental field will only allow a two-character submission...
Forum - 04/13/2021
... and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not on the auxiliary battery so it would require GM authorization anyway. Submit...
Forum - 12/11/2017
... - General Information b. Vehicle Modification, Damage or Abuse A Warranty Block will be applied if GM has determined that vehicle modification, damage or abuse has occurred which may impact all or select vehicle components or systems. Warranty Blocks...
What Would You Do - 04/18 - 03/26/2018
... to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM will pay for replacement of the part, and the customer will pay for the cost of labor. The warranty remains in effect for as long as the original purchaser...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 05/11/2017
... with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. I had contacted...
Giant Claim- Need help! - 10/03/2017
... in because the truck kept stalling all the time. Our tech that has been working on it had to get GM engineering (I have a Tac Case #) involved and pretty much its been here for awhile and GM engineering has had our tech putting an endless amount...
Re: GOODWILL CLAIM - 09/10/2015
Okay so GM warranty personnel is telling me "since it is for an aftermarket service contract, claim must be submitted to the aftermarket service contract by putting the amount under Net Misc, put a check on waive deductible under authorization/comments...
Forum - 03/14/2017
... rental agency or when a Service Agent owned daily Cadillac rental is used.• Any other GM vehicle (excluding Cadillac) can be rented at a daily reimbursement rate of $38.•If the Service Agent does not rent a GM vehicle, there will be no reimbursement.•...
What Would You Do - 09/19 - 08/27/2019
... only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to be an Associated Accessory. The warranty administrator submitted a transaction for...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 04/10/2019
... or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when sold over the counter and REPAIRED by a GM Dealer or qualified...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation...
What Would You Do - 09/18 - 08/20/2018
... even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance with the expense associated with the CUE replacement. CAC advised to perform the PET, and depending on...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years. [/quote] We...
Re: Recall Policies & Procedures question - 05/20/2009
... and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With the state of things with GM right now, I'd find it really...
Tire Warranty on On A Roll Tires - 11/28/2008
OK; I keep getting different stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs covered by the Emissions...
Courtesy Transportation - 10/28/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Reject of the Month - 03/08/2012
... truck owner with a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Dealership Empowerment and Correct Documentation - 01/19/2012
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
Reimbursing Customers for Product Field Actions - 01/19/2012
... for, they might call the dealership asking how they can get their money back. In May of last year, GM revised the process for customer reimbursement of Product Field Actions. Previously, recall or special coverage reimbursements were handled by the Customer...
Repairs that Overlap - 02/07/2012
... to avoid a possible repeat repair reject. Submitting a transaction this way will result in GM not receiving the correct labor operations to report what failed and what components are defective. Additionally, it bumps up the cost of the repair for the...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... miles find that their OLM will show the need for an oil change between 7,500 - 8,500 miles. GM states that the 'old' 3,000 mile oil change interval is a very conservative approach to maintaining a vehicle and dates back to 1968. Advancements in...
... and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not on the auxiliary battery so it would require GM authorization anyway. Submit...
Forum - 12/11/2017
... - General Information b. Vehicle Modification, Damage or Abuse A Warranty Block will be applied if GM has determined that vehicle modification, damage or abuse has occurred which may impact all or select vehicle components or systems. Warranty Blocks...
What Would You Do - 04/18 - 03/26/2018
... to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM will pay for replacement of the part, and the customer will pay for the cost of labor. The warranty remains in effect for as long as the original purchaser...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 05/11/2017
... with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. I had contacted...
Giant Claim- Need help! - 10/03/2017
... in because the truck kept stalling all the time. Our tech that has been working on it had to get GM engineering (I have a Tac Case #) involved and pretty much its been here for awhile and GM engineering has had our tech putting an endless amount...
Re: GOODWILL CLAIM - 09/10/2015
Okay so GM warranty personnel is telling me "since it is for an aftermarket service contract, claim must be submitted to the aftermarket service contract by putting the amount under Net Misc, put a check on waive deductible under authorization/comments...
Forum - 03/14/2017
... rental agency or when a Service Agent owned daily Cadillac rental is used.• Any other GM vehicle (excluding Cadillac) can be rented at a daily reimbursement rate of $38.•If the Service Agent does not rent a GM vehicle, there will be no reimbursement.•...
What Would You Do - 09/19 - 08/27/2019
... only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to be an Associated Accessory. The warranty administrator submitted a transaction for...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 04/10/2019
... or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when sold over the counter and REPAIRED by a GM Dealer or qualified...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation...
What Would You Do - 09/18 - 08/20/2018
... even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance with the expense associated with the CUE replacement. CAC advised to perform the PET, and depending on...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years. [/quote] We...
Re: Recall Policies & Procedures question - 05/20/2009
... and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With the state of things with GM right now, I'd find it really...
Tire Warranty on On A Roll Tires - 11/28/2008
OK; I keep getting different stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs covered by the Emissions...
Courtesy Transportation - 10/28/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Reject of the Month - 03/08/2012
... truck owner with a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Dealership Empowerment and Correct Documentation - 01/19/2012
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
Reimbursing Customers for Product Field Actions - 01/19/2012
... for, they might call the dealership asking how they can get their money back. In May of last year, GM revised the process for customer reimbursement of Product Field Actions. Previously, recall or special coverage reimbursements were handled by the Customer...
Repairs that Overlap - 02/07/2012
... to avoid a possible repeat repair reject. Submitting a transaction this way will result in GM not receiving the correct labor operations to report what failed and what components are defective. Additionally, it bumps up the cost of the repair for the...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... miles find that their OLM will show the need for an oil change between 7,500 - 8,500 miles. GM states that the 'old' 3,000 mile oil change interval is a very conservative approach to maintaining a vehicle and dates back to 1968. Advancements in...
What is the empowerment level at my dealership? - 07/25/2017
... within the GWM Analyze Warranty tab to review your current empowerment level. Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Goodwill - 09/03/2015
... customer by doing something beneficial, and often unexpected, for them when things have gone awry. GM has goodwill tools that are administered by way of the Customer Assistance Center or your DMA. Some tools are not available in certain states. For a...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Policy Evaluation Tool Requirements - 04/22/2019
... used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country for a policy repair and the outcome of the PET will be the same. Of course, GM does allow for...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your ...
Policy Evaluation Tool Deviations - 11/25/2020
Earlier this year GM announced that Service Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended...
Powertrain Components and Part Warranty - 03/23/2023
Engines, automatic transmissions, and transfer cases installed at a GM dealership as a customer pay repair, receive a warranty of 3 years or 100,000 miles, whichever comes first. If any of these assemblies fail during this warranty period, the warranty...
Straight Time - 08/30/2021
... to add to their cause and correction story to support the labor time expected to be paid by GM. GM states in the Policy and Procedures Manual that service management is responsible for the reasonableness of the labor time request. Straight time...
Reject of the Month - November 2022 - 10/28/2022
Error 124: This transaction is being reviewed by a GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted...
PET Exceptions - 10/28/2022
A Policy repair can be offered to any customer whose vehicle is out of warranty and is requesting GM’s assistance. But not for all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation...
Cross-Line Warranty - 03/23/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure that customers are always taken care of, regardless of the available dealership franchise....
Incompatible Parts Rejects - 10/25/2023
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Important Updates - 12/26/2023
... based on list prices. The order process will remain the same; components are ordered through GM’s authorized Electronic Service Centers (ESC’s). Additionally, all orders must be for an existing VIN requiring service, and when necessary,...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... service, field actions, and any repairs prior to delivery are important to both the dealer and GM. Customer satisfaction is directly impacted by the condition of the vehicle at the time of delivery and the manner in which the vehicle is presented to...
Severe Transportation Damage Guidelines - 04/29/2021
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was...
100% Policy and Part Warranties - 02/25/2021
... has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents...
Goodwill Tools - 07/27/2021
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will ...
100% Policy and Part Warranties - 02/27/2020
... when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the...
Self-Authorization - 10/24/2017
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
Paint Warranty Transactions - 06/19/2017
... your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it’s important to determine what that...
October 2016 Recall Update - 09/27/2016
... Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL...
The Warranty Shop Copy - 01/23/2017
... to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but only if both of these documents are completely filled out, including...
Sublet Repair Compliancy - 06/25/2018
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
... within the GWM Analyze Warranty tab to review your current empowerment level. Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Goodwill - 09/03/2015
... customer by doing something beneficial, and often unexpected, for them when things have gone awry. GM has goodwill tools that are administered by way of the Customer Assistance Center or your DMA. Some tools are not available in certain states. For a...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Policy Evaluation Tool Requirements - 04/22/2019
... used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country for a policy repair and the outcome of the PET will be the same. Of course, GM does allow for...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your ...
Policy Evaluation Tool Deviations - 11/25/2020
Earlier this year GM announced that Service Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended...
Powertrain Components and Part Warranty - 03/23/2023
Engines, automatic transmissions, and transfer cases installed at a GM dealership as a customer pay repair, receive a warranty of 3 years or 100,000 miles, whichever comes first. If any of these assemblies fail during this warranty period, the warranty...
Straight Time - 08/30/2021
... to add to their cause and correction story to support the labor time expected to be paid by GM. GM states in the Policy and Procedures Manual that service management is responsible for the reasonableness of the labor time request. Straight time...
Reject of the Month - November 2022 - 10/28/2022
Error 124: This transaction is being reviewed by a GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted...
PET Exceptions - 10/28/2022
A Policy repair can be offered to any customer whose vehicle is out of warranty and is requesting GM’s assistance. But not for all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation...
Cross-Line Warranty - 03/23/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure that customers are always taken care of, regardless of the available dealership franchise....
Incompatible Parts Rejects - 10/25/2023
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Important Updates - 12/26/2023
... based on list prices. The order process will remain the same; components are ordered through GM’s authorized Electronic Service Centers (ESC’s). Additionally, all orders must be for an existing VIN requiring service, and when necessary,...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... service, field actions, and any repairs prior to delivery are important to both the dealer and GM. Customer satisfaction is directly impacted by the condition of the vehicle at the time of delivery and the manner in which the vehicle is presented to...
Severe Transportation Damage Guidelines - 04/29/2021
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was...
100% Policy and Part Warranties - 02/25/2021
... has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents...
Goodwill Tools - 07/27/2021
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will ...
100% Policy and Part Warranties - 02/27/2020
... when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the...
Self-Authorization - 10/24/2017
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
Paint Warranty Transactions - 06/19/2017
... your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it’s important to determine what that...
October 2016 Recall Update - 09/27/2016
... Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL...
The Warranty Shop Copy - 01/23/2017
... to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but only if both of these documents are completely filled out, including...
Sublet Repair Compliancy - 06/25/2018
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Reject of the Month - Error code 124 - 08/21/2018
Error code 124: This transaction is being reviewed by a GM Service Manager. On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Service Agent Self Authorization - 10/23/2018
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
Claim Pre-Approval Updates - 06/25/2018
... on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The reasons for...
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Customer Participation - 04/29/2024
... dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation expense, the total cost of the warranty repair and participation levels of everyone...
Warranty Empowerment - 06/26/2024
... Transactions that exceed a dealership’s empowerment will reject if not submitted with GM Authorization. Empowerment levels vary for each dealership for a variety of reasons. Dealerships who find themselves in any of the four observation periods...
Dealer Empowerment - 02/26/2024
GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the ...
Product Field Action Working Capital Assistance Program - 04/23/2024
... was announced in October 2016 as a means of providing financial support to dealers for used GM vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Battery Special Cases - 04/23/2024
... "leaks" in the battery tester code field. However, “leaks” is not a valid entry for AGM batteries, unless the battery case is damaged. From the bulletin: For AGM batteries, LEAKS is not a valid entry unless the battery case is damaged, and...
Goodwill Tool Updates - 03/23/2024
Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks, chips, or scratches...
$500 Policy Deviation - 08/29/2024
Most Policy repair situations require the use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management...
Lifetime Parts Warranty - 08/28/2024
Effective January 1, 2013, GM Customer Care and Aftersales replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited lifetime parts are covered as long as the original purchaser...
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
Forum - 10/24/2024
Common issue, you can also Hroute with an explanation and GM will pay the higher rate after confirming it is a DRAC unit.
Forum - 03/19/2024
if the rental agency charges those misc fees and taxes GM will not pay for them,,,,the agency just needs to adjust their pricing to make it come out to the $44
PET WARRANTY - 04/03/2024
... if applicable) in the customer/service agent participation field of the warranty claim. gm part amount $262.13balance $112.34/30%adjusted bal $374.47.I entered $112.34 for line 4. gm...
OLH Request On Modified Vehicle - 08/29/2024
... utility box. Would OLH be a reasonable request in this situation? I could see it both ways, GM saying "NO" because it's not their fault this utility box was in the way, or have the customer upset that I billed them the extra time ( 2.5 hours ) and...
Forum - 09/26/2024
same issue here in NC no wonder GM service managers can't keep up with "H" routed claims
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
EXTEQ BATTERY PRINTER ISSUES - 05/29/2024
... IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND WE FOUND IS TO CREATE AN ACCOUNT BY GOING ABOARD THE EXTEQ WEB SITE. ONCE YOU CREATE YOUR ACCOUNT...
Error code 124: This transaction is being reviewed by a GM Service Manager. On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Service Agent Self Authorization - 10/23/2018
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
Claim Pre-Approval Updates - 06/25/2018
... on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The reasons for...
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Customer Participation - 04/29/2024
... dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation expense, the total cost of the warranty repair and participation levels of everyone...
Warranty Empowerment - 06/26/2024
... Transactions that exceed a dealership’s empowerment will reject if not submitted with GM Authorization. Empowerment levels vary for each dealership for a variety of reasons. Dealerships who find themselves in any of the four observation periods...
Dealer Empowerment - 02/26/2024
GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the ...
Product Field Action Working Capital Assistance Program - 04/23/2024
... was announced in October 2016 as a means of providing financial support to dealers for used GM vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Battery Special Cases - 04/23/2024
... "leaks" in the battery tester code field. However, “leaks” is not a valid entry for AGM batteries, unless the battery case is damaged. From the bulletin: For AGM batteries, LEAKS is not a valid entry unless the battery case is damaged, and...
Goodwill Tool Updates - 03/23/2024
Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks, chips, or scratches...
$500 Policy Deviation - 08/29/2024
Most Policy repair situations require the use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management...
Lifetime Parts Warranty - 08/28/2024
Effective January 1, 2013, GM Customer Care and Aftersales replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited lifetime parts are covered as long as the original purchaser...
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
Forum - 10/24/2024
Common issue, you can also Hroute with an explanation and GM will pay the higher rate after confirming it is a DRAC unit.
Forum - 03/19/2024
if the rental agency charges those misc fees and taxes GM will not pay for them,,,,the agency just needs to adjust their pricing to make it come out to the $44
PET WARRANTY - 04/03/2024
... if applicable) in the customer/service agent participation field of the warranty claim. gm part amount $262.13balance $112.34/30%adjusted bal $374.47.I entered $112.34 for line 4. gm...
OLH Request On Modified Vehicle - 08/29/2024
... utility box. Would OLH be a reasonable request in this situation? I could see it both ways, GM saying "NO" because it's not their fault this utility box was in the way, or have the customer upset that I billed them the extra time ( 2.5 hours ) and...
Forum - 09/26/2024
same issue here in NC no wonder GM service managers can't keep up with "H" routed claims
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
EXTEQ BATTERY PRINTER ISSUES - 05/29/2024
... IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND WE FOUND IS TO CREATE AN ACCOUNT BY GOING ABOARD THE EXTEQ WEB SITE. ONCE YOU CREATE YOUR ACCOUNT...
Forum - 05/21/2024
I never go by LTG for 0590072 I do a job card search in global with A and the last 5 to pull what GM paid and make sure my ticket matches. The LPO deal I have heard about. You just have to put those on hold until 7/1 because, you know GM is so on top...
Forum - 11/27/2023
And to top that off, GM shows the average time to pay claims @3-4 days! LOL
Forum - 04/25/2023
I've come across this a couple of times and, after contacting GM Chat, I attached a copy of the IVH from the time of write-up and H-Route.
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 01/11/2021
... found where if it is an appointment thru Xtime then it does not pull the customers concern thru to GM correctly. Instead it shows in the customers concern box the GM category code and the 4 digit complaint code, ie No customer complaint (09) Maint (0021)...
Forum - 02/04/2021
We quit using Enterprise here because of what happened. I know that if they are not corporate they do not have to follow GM rates.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
which window software - 12/17/2020
Please advise what window software do I need for submitting warranty to GM. What systems are you guys using? Many Thanks
Forum - 12/22/2020
The GM Dealer Infrastructure Guidelines Version 20.2 (Global Message GCUS-6-842) recommends Internet Explorer, version IE11 (with current service pack) with the compatibility vew enabled.
What Would You Do - 01/21 - 12/29/2020
... for warranty reimbursement. Due to the transaction expense, the claim was submitted with GM Authorization for review. After review the transaction was rejected with comments stating that a valid part warranty must utilize the same part number as...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
Forum - 03/24/2021
Submit it for GM authorization and attach copies of the previous repair to the claim explaining the circumstances.
Forum - 06/01/2021
In an email I had received from GM, it says it was increased from $245 to $275 starting May 1st. GCUS-9-11224.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/22/2021
... showing the date and odometer for installation and you have the original purchase invoice from the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty...
Forum - 11/23/2021
due to GM not properly loading in the vin,,,see my reply below,,,you cant sequentially program the modules,,,it wont let you
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/17/2022
... in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official recommendation...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Forum - 10/27/2022
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
I never go by LTG for 0590072 I do a job card search in global with A and the last 5 to pull what GM paid and make sure my ticket matches. The LPO deal I have heard about. You just have to put those on hold until 7/1 because, you know GM is so on top...
Forum - 11/27/2023
And to top that off, GM shows the average time to pay claims @3-4 days! LOL
Forum - 04/25/2023
I've come across this a couple of times and, after contacting GM Chat, I attached a copy of the IVH from the time of write-up and H-Route.
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 01/11/2021
... found where if it is an appointment thru Xtime then it does not pull the customers concern thru to GM correctly. Instead it shows in the customers concern box the GM category code and the 4 digit complaint code, ie No customer complaint (09) Maint (0021)...
Forum - 02/04/2021
We quit using Enterprise here because of what happened. I know that if they are not corporate they do not have to follow GM rates.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
which window software - 12/17/2020
Please advise what window software do I need for submitting warranty to GM. What systems are you guys using? Many Thanks
Forum - 12/22/2020
The GM Dealer Infrastructure Guidelines Version 20.2 (Global Message GCUS-6-842) recommends Internet Explorer, version IE11 (with current service pack) with the compatibility vew enabled.
What Would You Do - 01/21 - 12/29/2020
... for warranty reimbursement. Due to the transaction expense, the claim was submitted with GM Authorization for review. After review the transaction was rejected with comments stating that a valid part warranty must utilize the same part number as...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
Forum - 03/24/2021
Submit it for GM authorization and attach copies of the previous repair to the claim explaining the circumstances.
Forum - 06/01/2021
In an email I had received from GM, it says it was increased from $245 to $275 starting May 1st. GCUS-9-11224.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/22/2021
... showing the date and odometer for installation and you have the original purchase invoice from the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty...
Forum - 11/23/2021
due to GM not properly loading in the vin,,,see my reply below,,,you cant sequentially program the modules,,,it wont let you
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/17/2022
... in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official recommendation...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Forum - 10/27/2022
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
Forum - 12/06/2022
... in global. It brought up the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with...
Forum - 01/20/2023
... take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it is a self authorizable claim that the system will allow...
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... are not in the managers handwriting. To those in doubt,,,this requirement was confirmed by a GM Audit staff member and also by a second GM warranty contact person. The P&P confirms this as it says,,," the authoriztion must be done by...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 05/09/2022
Updated GM DBC now has a message when calling about the issue states no ETA for fix but they are aware and working on it
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Out of Warranty Rental - 06/13/2022
... repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but out by 232 miles. So customer at least feels that GM should cover the cost of a rental due...
Would this be considered Warrantable? - 10/05/2018
... Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager gave me the paper work, but I cannot find anything that says GM would cover the programming...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
REJECTION % ON SERVICE AGENT ANALYSIS REPORT - 07/12/2018
Does anyone know what GM expects the reject % to be on the analysis report for warranty submission?Thanks!
Date Discrepancy - 07/16/2018
... date of the repair order is not. Any ideas on how to submit? I was thinking submit for GM auth, but I don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal...
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Forum - 02/19/2019
Good Morning, Is there a way to remove attachment to a Job Card that is in Pending with GM Authorization? Thank you
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
WINDSHIELD REPLACEMENT - 06/04/2019
Where can I find the policy for windshield replacement. Is it 12/12, if so, where can I find this in GM policy. Thank You
Forum - 10/31/2019
GM Won't pay for courtesy transportation or expedite fees in a ZPTI situation. I think GM belives that the burden of ownership begins somewhere. They are getting a repair at no cost for a car that isn't in warranty.
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 02/07/2020
Oh, you can cut the cord off at a customer request. Just don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position...
Forum - 02/17/2020
... it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor....
PDI TAX - 08/31/2020
Has GM started paying taxes on some PDI's?? I just noticed this on my credit memo this morning.
... in global. It brought up the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with...
Forum - 01/20/2023
... take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it is a self authorizable claim that the system will allow...
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... are not in the managers handwriting. To those in doubt,,,this requirement was confirmed by a GM Audit staff member and also by a second GM warranty contact person. The P&P confirms this as it says,,," the authoriztion must be done by...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 05/09/2022
Updated GM DBC now has a message when calling about the issue states no ETA for fix but they are aware and working on it
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Out of Warranty Rental - 06/13/2022
... repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but out by 232 miles. So customer at least feels that GM should cover the cost of a rental due...
Would this be considered Warrantable? - 10/05/2018
... Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager gave me the paper work, but I cannot find anything that says GM would cover the programming...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
REJECTION % ON SERVICE AGENT ANALYSIS REPORT - 07/12/2018
Does anyone know what GM expects the reject % to be on the analysis report for warranty submission?Thanks!
Date Discrepancy - 07/16/2018
... date of the repair order is not. Any ideas on how to submit? I was thinking submit for GM auth, but I don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal...
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Forum - 02/19/2019
Good Morning, Is there a way to remove attachment to a Job Card that is in Pending with GM Authorization? Thank you
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
WINDSHIELD REPLACEMENT - 06/04/2019
Where can I find the policy for windshield replacement. Is it 12/12, if so, where can I find this in GM policy. Thank You
Forum - 10/31/2019
GM Won't pay for courtesy transportation or expedite fees in a ZPTI situation. I think GM belives that the burden of ownership begins somewhere. They are getting a repair at no cost for a car that isn't in warranty.
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 02/07/2020
Oh, you can cut the cord off at a customer request. Just don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position...
Forum - 02/17/2020
... it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor....
PDI TAX - 08/31/2020
Has GM started paying taxes on some PDI's?? I just noticed this on my credit memo this morning.
Forum - 09/02/2020
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
bearing reluctor ring - 06/09/2020
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Forum - 02/06/2017
unfortunately we can only make one adjustment and hopefully get it right, H route means to send the claim to the warranty support center for gm authorization with an eplanation.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Updated: 2016 and 2017 PDI Time Allowance Warranty Help Cards - 08/24/2016
The reference card lists all current GM passenger cars and trucks with the appropriate PDI base and add times for each model. View Cards
Re: chevrolet pre-paid maintenance plan - 10/06/2015
I did some calling around and found out it has to be submitted as a GM extended protection Plan.
Battery Reject - 01/12/2016
... the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed. Any feedback much appreciated, this is my first battery cla...
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Authorization Responsbilities - 09/19/2017
... are delegated to other members of management (e.g. Shop Foreman), those members must comply with GM Service P&P requirements. Service technicians, warranty administrators, or non-supervisory hourly personnel must not be empowered for these types...
Programming Screenshots? - 07/25/2017
... Is there somewhere that we can submit issues that we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all,...
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
What Would You Do - 05/18 - 04/23/2018
... were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed the transactions and subsequently rejected them,...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 03/19/2018
That is correct, jblox! Key words "applicable GM warranty period".
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
Tire Coverage - 07/21/2022
GM provides the customer reassurance by offering a comprehensive bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily...
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Forum - 09/25/2007
Good info Tithanie for those of you processing GM claims. Otherwise, Chrysler dealers please see my and Kashmir's previous posts.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
bearing reluctor ring - 06/09/2020
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Forum - 02/06/2017
unfortunately we can only make one adjustment and hopefully get it right, H route means to send the claim to the warranty support center for gm authorization with an eplanation.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Updated: 2016 and 2017 PDI Time Allowance Warranty Help Cards - 08/24/2016
The reference card lists all current GM passenger cars and trucks with the appropriate PDI base and add times for each model. View Cards
Re: chevrolet pre-paid maintenance plan - 10/06/2015
I did some calling around and found out it has to be submitted as a GM extended protection Plan.
Battery Reject - 01/12/2016
... the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed. Any feedback much appreciated, this is my first battery cla...
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Authorization Responsbilities - 09/19/2017
... are delegated to other members of management (e.g. Shop Foreman), those members must comply with GM Service P&P requirements. Service technicians, warranty administrators, or non-supervisory hourly personnel must not be empowered for these types...
Programming Screenshots? - 07/25/2017
... Is there somewhere that we can submit issues that we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all,...
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
What Would You Do - 05/18 - 04/23/2018
... were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed the transactions and subsequently rejected them,...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 03/19/2018
That is correct, jblox! Key words "applicable GM warranty period".
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
Tire Coverage - 07/21/2022
GM provides the customer reassurance by offering a comprehensive bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily...
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Forum - 09/25/2007
Good info Tithanie for those of you processing GM claims. Otherwise, Chrysler dealers please see my and Kashmir's previous posts.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
WARR RO'S NOT UPDATING INTO ACCT - 01/16/2008
... UPDATING INTO ACCT): EXAMPLE.... A CUST "PAID" FOR A TRANS REPLACEMENT, THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: Address - 08/22/2008
On the home page under GM RESOURCES on the right side. Now has separate links for wholesale address book and dealer address book.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: Question VPP CHROME PACKAGE - 05/02/2008
Check out the folowing message in GM messenger.might answere your question. VSE20070398
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: Service Update did not clear - 02/25/2009
I HAD THAT HAPPEN ONCE - I CALLED MY GM REP, DUE TO THE FACT SHE IS ALWAYS WATCHING THAT WE GET THOSE COMPLETED.
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
... UPDATING INTO ACCT): EXAMPLE.... A CUST "PAID" FOR A TRANS REPLACEMENT, THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: Address - 08/22/2008
On the home page under GM RESOURCES on the right side. Now has separate links for wholesale address book and dealer address book.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: Question VPP CHROME PACKAGE - 05/02/2008
Check out the folowing message in GM messenger.might answere your question. VSE20070398
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: Service Update did not clear - 02/25/2009
I HAD THAT HAPPEN ONCE - I CALLED MY GM REP, DUE TO THE FACT SHE IS ALWAYS WATCHING THAT WE GET THOSE COMPLETED.
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Global Warranty Management - 01/15/2010
Brian - how do you print the course modules? I have a guy from GM training on the phone and he has no clue
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
Re: More Global Warranty questions - 02/03/2010
... report what I'm getting paid, but where is my proof? The old WINS statements were always in my GM Exhange Reports Mailbox every Tues and Fri - I don't see anything like that, no type of statement. Is the transaction summary report a statement? Will...
Re: More Global Warranty questions - 02/03/2010
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. ...
Re: 13 digit vin -- still on wins system - 02/09/2010
I think you have to mark it as a non-GM VIN. I'm not completely sure either.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Debit Appeals - 10/27/2009
I'm trying to find a phone number for GM debit appeals, all I find is a fas number..can anyone help?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 09/04/2009
Utilize GM Branded Glass - if for some reason this is not a possibility, contact your GMPP rep.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Re: Another fuel question - 06/26/2009
GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Re: What constitutes tampering? - 01/04/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
SI - 02/14/2011
Is anyone having issues with SI? Or even with GM Global?
Re: Requirements - 02/22/2011
Under resources look at Warranty and the Tech, 06/10, plus we use a GM Multi Point Inspection sheet. Hope this helps.
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
bulletin number - 05/26/2011
Looking for a bulletin number if it exists on replacements of wiper blades..i know there is a mileage limit that GM will allow to replaced them...thanks
Re: Refrigerant - 05/11/2011
GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer will perform pre-delivery service on government vehicles in accordance with the...
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Global Warranty Management - 01/15/2010
Brian - how do you print the course modules? I have a guy from GM training on the phone and he has no clue
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
Re: More Global Warranty questions - 02/03/2010
... report what I'm getting paid, but where is my proof? The old WINS statements were always in my GM Exhange Reports Mailbox every Tues and Fri - I don't see anything like that, no type of statement. Is the transaction summary report a statement? Will...
Re: More Global Warranty questions - 02/03/2010
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. ...
Re: 13 digit vin -- still on wins system - 02/09/2010
I think you have to mark it as a non-GM VIN. I'm not completely sure either.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Debit Appeals - 10/27/2009
I'm trying to find a phone number for GM debit appeals, all I find is a fas number..can anyone help?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 09/04/2009
Utilize GM Branded Glass - if for some reason this is not a possibility, contact your GMPP rep.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Re: Another fuel question - 06/26/2009
GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Re: What constitutes tampering? - 01/04/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
SI - 02/14/2011
Is anyone having issues with SI? Or even with GM Global?
Re: Requirements - 02/22/2011
Under resources look at Warranty and the Tech, 06/10, plus we use a GM Multi Point Inspection sheet. Hope this helps.
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
bulletin number - 05/26/2011
Looking for a bulletin number if it exists on replacements of wiper blades..i know there is a mileage limit that GM will allow to replaced them...thanks
Re: Refrigerant - 05/11/2011
GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer will perform pre-delivery service on government vehicles in accordance with the...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 05/03/2010
I THINK IT HAS TO HAVE BEEN INSTALLED BY ANOTHER GM DEALER FOR IT TO FALL UNDER THAT WARRANTY...IM THINKING YOUR GONNA HAVE TO HAVE THE CUSTOMER PAY FOR THE REPAIR
Re: Core Charges - 04/28/2010
You do an adjustment to the line that has the core on it, see GM Messenger G_0000048242 from 02/01/2010
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
GM Exchange Reports Mailbox. The invoices are 1 day behind your Transaction report.
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Deductible - 02/23/2010
Well I tried submitting it with auth AG after talking to our GMPP rep. We are still on Wins. It rejected and told me it was a duplicate claim. So I talked to our GM rep yesterday and he told me to debit the GMPP claim back and submit the entire claim...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: Chrome Wheel Supplier questions - 05/10/2010
... to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty, but we don't get...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: Z1000???? - 05/26/2010
I'd like to suggest that it would include rental as well as shuttle. As usual, GM isn't specific.....
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I HAD A SATURN CLAIM A FEW MONTHS AGO BUT WE SOLD IT AS A USED CAR ..GUESS ALL THE GM DEALERS WOULD JUST DO THE WARRANTY WORK TOO..
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
Re: 2011 Duramax - 07/27/2010
thanks for the help my brain started working finally..have to agree gm does these things to keep us on our toes..
PENDING CLAIMS - 08/13/2010
WHY DOES IT TAKE SO LONG FOR GM TO LOOK AT RO'S THAT WE HAVE TO MAKE PEND FOR.I MEAN I CAN SEE A FEW DAYS.
Re: Warranty Rental VIN - 08/26/2010
I have had the same issues here, I have told them before that without a copy GM won't pay & neither will I. Yes, we have NOT paid some rentals!
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: Complaint Codes - 01/15/2013
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/16/2012
I'm so happy that GM has made all of this easier for us! (haha)
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
I THINK IT HAS TO HAVE BEEN INSTALLED BY ANOTHER GM DEALER FOR IT TO FALL UNDER THAT WARRANTY...IM THINKING YOUR GONNA HAVE TO HAVE THE CUSTOMER PAY FOR THE REPAIR
Re: Core Charges - 04/28/2010
You do an adjustment to the line that has the core on it, see GM Messenger G_0000048242 from 02/01/2010
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
GM Exchange Reports Mailbox. The invoices are 1 day behind your Transaction report.
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Deductible - 02/23/2010
Well I tried submitting it with auth AG after talking to our GMPP rep. We are still on Wins. It rejected and told me it was a duplicate claim. So I talked to our GM rep yesterday and he told me to debit the GMPP claim back and submit the entire claim...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: Chrome Wheel Supplier questions - 05/10/2010
... to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty, but we don't get...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: Z1000???? - 05/26/2010
I'd like to suggest that it would include rental as well as shuttle. As usual, GM isn't specific.....
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I HAD A SATURN CLAIM A FEW MONTHS AGO BUT WE SOLD IT AS A USED CAR ..GUESS ALL THE GM DEALERS WOULD JUST DO THE WARRANTY WORK TOO..
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
Re: 2011 Duramax - 07/27/2010
thanks for the help my brain started working finally..have to agree gm does these things to keep us on our toes..
PENDING CLAIMS - 08/13/2010
WHY DOES IT TAKE SO LONG FOR GM TO LOOK AT RO'S THAT WE HAVE TO MAKE PEND FOR.I MEAN I CAN SEE A FEW DAYS.
Re: Warranty Rental VIN - 08/26/2010
I have had the same issues here, I have told them before that without a copy GM won't pay & neither will I. Yes, we have NOT paid some rentals!
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: Complaint Codes - 01/15/2013
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/16/2012
I'm so happy that GM has made all of this easier for us! (haha)
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
Re: closest to labor ops - 08/29/2014
... unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they don't need to punch for everything, we're ignoring it and telling our techs to once again punch on and off for every repair line on the...
Re: one concern two failures - 10/29/2014
... a repair or diagnosis then he should stop, get manager approval for an add on repair (per gm guidelines bulletin 04-00-89-015 section 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on...
Re: PDI FLUIDS - 01/29/2015
GM has not published a ceiling for PDI fluid expenses entered in the miscellaneous net item field of the transaction.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: FORM - 06/20/2012
The GM Dealer Aftersales Empowerment-Goodwill Request Form is available as an attachment within Global Message G_0000101854 (12/21/2011 - archived).
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: 50/50 SPLIT - 10/25/2011
I am going thru "learning process" about this one also -- you are going to use GM Warranty pricing
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Yes they are using GM glass. Thanks for the help!
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: Late Transaction Summary Report? - 02/29/2012
same old song and dance here too !!!! GM does a good job of messing our days up OOOK 10.05 CENTRAL TIME I GOT MINE
Re: CBG PRE-OWNED LIMITED - 12/23/2011
Right?? Thanks GM for making more customers upset about this!
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Re: Rental days? - 03/12/2012
I SUBMITTED A FEW DAYS AGO FOR 5 DAYS AND IT WENT THRU WITHOUT GM AUTH....I THOUGHT IT WAS 3 TOO..
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Service Agent Self-Review (SASR) - 05/22/2018
The SASR Process is a management tool designed to assist Service Agents in the accurate and compliant administration of GM warranty. This tool, driven by an automated monthly analysis in Global Warranty Management (GWM), identifies anomalies in a Service...
PQC Assembly Replacement Process - 03/26/2018
... the PQC prior to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
... unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they don't need to punch for everything, we're ignoring it and telling our techs to once again punch on and off for every repair line on the...
Re: one concern two failures - 10/29/2014
... a repair or diagnosis then he should stop, get manager approval for an add on repair (per gm guidelines bulletin 04-00-89-015 section 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on...
Re: PDI FLUIDS - 01/29/2015
GM has not published a ceiling for PDI fluid expenses entered in the miscellaneous net item field of the transaction.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: FORM - 06/20/2012
The GM Dealer Aftersales Empowerment-Goodwill Request Form is available as an attachment within Global Message G_0000101854 (12/21/2011 - archived).
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: 50/50 SPLIT - 10/25/2011
I am going thru "learning process" about this one also -- you are going to use GM Warranty pricing
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Yes they are using GM glass. Thanks for the help!
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: Late Transaction Summary Report? - 02/29/2012
same old song and dance here too !!!! GM does a good job of messing our days up OOOK 10.05 CENTRAL TIME I GOT MINE
Re: CBG PRE-OWNED LIMITED - 12/23/2011
Right?? Thanks GM for making more customers upset about this!
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Re: Rental days? - 03/12/2012
I SUBMITTED A FEW DAYS AGO FOR 5 DAYS AND IT WENT THRU WITHOUT GM AUTH....I THOUGHT IT WAS 3 TOO..
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Service Agent Self-Review (SASR) - 05/22/2018
The SASR Process is a management tool designed to assist Service Agents in the accurate and compliant administration of GM warranty. This tool, driven by an automated monthly analysis in Global Warranty Management (GWM), identifies anomalies in a Service...
PQC Assembly Replacement Process - 03/26/2018
... the PQC prior to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these ...
Concern Not Duplicated - 09/25/2018
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn’t understand the customer’s complaint, or didn’t take the time necessary to address the complaint. These...
Engineering Information (EI) Process - 01/23/2017
The EI process provides GM with a method for gathering timely and accurate information from the technician. The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged...
Policy Repair Guidelines - 01/23/2017
... form. This form, showing approval, must be attached to the transaction when routing the claim for GM authorization. Policy repair transactions must be routed for GM authorization when a vehicle is older than six years and/or has mileage greater than...
Drive to Succeed - 12/21/2016
The GM Women’s Retail Network is working with 350 community colleges and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Part Names - 08/23/2016
... calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in turn makes finding the correct...
Updates to the Dealer Empowerment Portal - 08/23/2016
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Important Reimbursement Rate Update - 03/21/2017
... change was put in place to allow for the use of Mobil 1 during the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic...
Warranty Part Retention - 10/24/2017
... parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts that have a core charge. Parts with a core charge (with the exception of Electronic Service Center...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
From the Forum - CSI Survey - 09/27/2017
A Warranty Community Member initiated a forum thread requesting details on the GM Customer Satisfaction Information (CSI) survey process. This process evaluates dealer performance to the GM Retail Standards. CSI should be used by the dealer to monitor...
Engine and Transmission Identification - 10/23/2015
... automatic transmission/transaxle identification for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. The engine bar code tag is located in one of several places; the ends of a cylinder head,...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
Application of Authorization Code R Changes - 03/26/2015
When a warranty repair is similar or the same as a previous repair, it's considered a repeat repair by GM. For many years it was considered acceptable, even advisable, to authorize a repeat repair after the transaction rejected, as it was often not known...
GWM: Program Information - 04/28/2016
The GM Program Information link is listed under Quick Links on the GlobalConnect home page. While much of the information listed on the page is sales and marketing related, the latest Brand Maintenance Program Guides are available in the Mktg &...
Selecting the Correct Labor Operation - 04/08/2016
... type. ZPTI cannot be used if the vehicle is still in warranty. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
Defective Parts - 03/01/2016
... be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible to the eye, such as a tooth missing from a gear or a discolored tail light...
New PQC Web Forms - 12/01/2015
Service agents that are currently required to contact the PQC prior to repair have the ability to use the PQC@gm.com email address to send the completed web forms. The forms are in GlobalConnect under Service Forms. The PQC will advise within 2 hours...
Bluetooth Calls When Using An iPhone - 02/02/2016
... call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all GM 2013-2016 model years. GM has determined that the problem is not with the vehicle, it is a result of the last 9.2 iOS update released by Apple(r). If you...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... transmission/transaxle identification information for OEM built service engines, manufactured for GM engines, and re-manufactured for GM service engines. For component information on an original equipment engine, access the Vehicle Component section...
Courtesy Transportation Update - 01/28/2014
... as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier 1 Rentals (all GM brands/models, except Cadillac) - The Service Agent can submit for actual rental expenses up to a maximum of $38 per day when a GM vehicle is rented...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Refrigerant - 05/09/2014
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these ...
Concern Not Duplicated - 09/25/2018
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn’t understand the customer’s complaint, or didn’t take the time necessary to address the complaint. These...
Engineering Information (EI) Process - 01/23/2017
The EI process provides GM with a method for gathering timely and accurate information from the technician. The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged...
Policy Repair Guidelines - 01/23/2017
... form. This form, showing approval, must be attached to the transaction when routing the claim for GM authorization. Policy repair transactions must be routed for GM authorization when a vehicle is older than six years and/or has mileage greater than...
Drive to Succeed - 12/21/2016
The GM Women’s Retail Network is working with 350 community colleges and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Part Names - 08/23/2016
... calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in turn makes finding the correct...
Updates to the Dealer Empowerment Portal - 08/23/2016
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Important Reimbursement Rate Update - 03/21/2017
... change was put in place to allow for the use of Mobil 1 during the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic...
Warranty Part Retention - 10/24/2017
... parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts that have a core charge. Parts with a core charge (with the exception of Electronic Service Center...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
From the Forum - CSI Survey - 09/27/2017
A Warranty Community Member initiated a forum thread requesting details on the GM Customer Satisfaction Information (CSI) survey process. This process evaluates dealer performance to the GM Retail Standards. CSI should be used by the dealer to monitor...
Engine and Transmission Identification - 10/23/2015
... automatic transmission/transaxle identification for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. The engine bar code tag is located in one of several places; the ends of a cylinder head,...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
Application of Authorization Code R Changes - 03/26/2015
When a warranty repair is similar or the same as a previous repair, it's considered a repeat repair by GM. For many years it was considered acceptable, even advisable, to authorize a repeat repair after the transaction rejected, as it was often not known...
GWM: Program Information - 04/28/2016
The GM Program Information link is listed under Quick Links on the GlobalConnect home page. While much of the information listed on the page is sales and marketing related, the latest Brand Maintenance Program Guides are available in the Mktg &...
Selecting the Correct Labor Operation - 04/08/2016
... type. ZPTI cannot be used if the vehicle is still in warranty. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
Defective Parts - 03/01/2016
... be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible to the eye, such as a tooth missing from a gear or a discolored tail light...
New PQC Web Forms - 12/01/2015
Service agents that are currently required to contact the PQC prior to repair have the ability to use the PQC@gm.com email address to send the completed web forms. The forms are in GlobalConnect under Service Forms. The PQC will advise within 2 hours...
Bluetooth Calls When Using An iPhone - 02/02/2016
... call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all GM 2013-2016 model years. GM has determined that the problem is not with the vehicle, it is a result of the last 9.2 iOS update released by Apple(r). If you...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... transmission/transaxle identification information for OEM built service engines, manufactured for GM engines, and re-manufactured for GM service engines. For component information on an original equipment engine, access the Vehicle Component section...
Courtesy Transportation Update - 01/28/2014
... as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier 1 Rentals (all GM brands/models, except Cadillac) - The Service Agent can submit for actual rental expenses up to a maximum of $38 per day when a GM vehicle is rented...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Refrigerant - 05/09/2014
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
Ignition Recall Update - 06/06/2014
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Customer Enthusiasm - 07/01/2014
... dictionary defines enthusiasm as, "something causing a feeling of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates ...
Claiming Six or More Rental Days - 02/23/2015
... over five days required Warranty Support Center approval and claim submission required selecting GM Authorization in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent ...
Recall Vehicle Action Report - 11/25/2014
... not the case. Your customer must give approval to perform any open recall.It is very important to GM that the dealership makes every attempt to get the recall completed, but they know that it doesn't always work out that way. GM must report their recall...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
Windows 7 - 12/02/2019
... security features that protect customer data, financial information, and allow compatibility with GM applications. All dealership computers need to be upgraded to Windows 10 before the end of the year. Reference the latest Dealer Infrastructure Guidelines...
Product Field Action Working Capital Assistance Program - 06/26/2019
... repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days (days 15-45) and 1.25% for 31 or more eligible days (days 46 and forward) of...
Goodwill Tools - 05/29/2019
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
Cores - 04/22/2019
GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate ...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Dealer Information Technologies (DIT) - 06/29/2021
... Good offers the minimum acceptable systems capability/components for conducting business with GM. A Better systems infrastructure will deliver better performance and security, with the Best offering the best performance and security. The network...
Warranty Parts Center Bulletin Update - 09/22/2020
... “S”. Customer Assistance may be reached at 248-371-9900 and warrantypartscenterusa@gm.com. References to Certified Elite status have been removed from the bulletin. Dealers that have the full complement of empowerment tools will have Standard...
Cadillac - 08/25/2020
Cadillac is going to be GM’s lead electric vehicle brand and has plans to introduce its first EV in the next few years. The sporty, mid-size crossover, the Lyriq is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. This article will provide the situations where...
Parts Department and Warranty Compliance - 07/30/2020
... allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. Parts Expediting: GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer’s...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Sublet Repair - 06/23/2020
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Customer Reimbursement - 09/22/2020
... sure to attach a copy of the approval from the portal to the claim and submit the transaction with GM Authorization for review. The customer’s original paid receipt/invoice must be obtained and retained to justify/verify the expenditure (photocopies...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products ...
Temp Use of Alternate Battery - 08/29/2023
The exception process has been extended through November 31, 2023. Due to a constrained supply of select GM/ACDelco AGM batteries, GM is temporarily allowing the installation of an alternate battery when the OEM battery is not available for replacement...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Customer Enthusiasm - 07/01/2014
... dictionary defines enthusiasm as, "something causing a feeling of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates ...
Claiming Six or More Rental Days - 02/23/2015
... over five days required Warranty Support Center approval and claim submission required selecting GM Authorization in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent ...
Recall Vehicle Action Report - 11/25/2014
... not the case. Your customer must give approval to perform any open recall.It is very important to GM that the dealership makes every attempt to get the recall completed, but they know that it doesn't always work out that way. GM must report their recall...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
Windows 7 - 12/02/2019
... security features that protect customer data, financial information, and allow compatibility with GM applications. All dealership computers need to be upgraded to Windows 10 before the end of the year. Reference the latest Dealer Infrastructure Guidelines...
Product Field Action Working Capital Assistance Program - 06/26/2019
... repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days (days 15-45) and 1.25% for 31 or more eligible days (days 46 and forward) of...
Goodwill Tools - 05/29/2019
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
Cores - 04/22/2019
GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate ...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Dealer Information Technologies (DIT) - 06/29/2021
... Good offers the minimum acceptable systems capability/components for conducting business with GM. A Better systems infrastructure will deliver better performance and security, with the Best offering the best performance and security. The network...
Warranty Parts Center Bulletin Update - 09/22/2020
... “S”. Customer Assistance may be reached at 248-371-9900 and warrantypartscenterusa@gm.com. References to Certified Elite status have been removed from the bulletin. Dealers that have the full complement of empowerment tools will have Standard...
Cadillac - 08/25/2020
Cadillac is going to be GM’s lead electric vehicle brand and has plans to introduce its first EV in the next few years. The sporty, mid-size crossover, the Lyriq is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. This article will provide the situations where...
Parts Department and Warranty Compliance - 07/30/2020
... allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. Parts Expediting: GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer’s...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Sublet Repair - 06/23/2020
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Customer Reimbursement - 09/22/2020
... sure to attach a copy of the approval from the portal to the claim and submit the transaction with GM Authorization for review. The customer’s original paid receipt/invoice must be obtained and retained to justify/verify the expenditure (photocopies...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products ...
Temp Use of Alternate Battery - 08/29/2023
The exception process has been extended through November 31, 2023. Due to a constrained supply of select GM/ACDelco AGM batteries, GM is temporarily allowing the installation of an alternate battery when the OEM battery is not available for replacement...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
Published Base Time Does Not Require Clock Time - 08/29/2023
It has been just over a year since GM announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Job Card Attachments - 09/26/2022
... to a warranty transaction. Many of these situations involve submitting the transaction with GM Authorization. When exceeding a dealer’s empowerment, the warranty transaction must be GM Authorized for review. When attaching supporting documentation,...
Reject of the Month - September 2022 - 08/22/2022
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can ...
Retooling - 10/26/2021
GM will retool assembly plants to produce electric vehicles, convert engine plants into battery facilities and build electric drive units at transmission plants all to streamline and reduce the cost of EV manufacturing. By 2030, GM projects that half ...
dexos1 and dexos2 Specs - 01/24/2013
Bulletin 11-00-90-001 has recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine...
January 2013 Recall Update - 01/24/2013
... engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage. The bulletin addresses a short in the circuit board...
LLPW replaces LSG - 12/18/2012
... December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements for the new program. GM anticipates that the new program...
North American Cross Border Warranty Coverage - 11/05/2012
... vehicle, but if that is significantly inconvenient or the repair is of an emergency nature, any GM service agent can service the vehicle. It is required that the following information be obtained from the owner:Proof of vehicle ownership, registration,...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans ...
Option Discrepancies - 06/06/2012
... parts/options include:The front seats are leather; the rear seats are cloth.The grille has a GMC emblem; the truck is a Chevy.The owner's manual is written in Arabic; the vehicle is in Michigan.The tires are Goodyear; they should be Firestone. It wasn't...
Volt - 08/09/2012
... have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt...
Customer Loyalty - 10/08/2012
GM is looking to achieve customer loyalty rates of at least 58%. That industry leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the ...
Branded Titles and Special Coverage - 08/30/2012
... the transaction cannot be submitted until IVH shows the Special Coverage. If there is no record of GM sending notification to the owner of record and IVH does not indicate the Special Coverage in the Applicable Warranties section, the request for service...
September 2012 Recall Update - 08/30/2012
... 36,000 vehicles are involved in the recall. Upcoming Safety Recall 12166 - Fuel Filler Neck: GM will be announcing a safety recall that involves certain 2003-2004 model year Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Tire Price Match Guarantee - 04/13/2012
... Dealers are no longer required to fax/mail/scan a copy of the price match claim and job card to GM Tire Program. Dealers are required to keep a copy of the job card and customer quote for seven years. GM Customer Care and Aftersales reserves the right...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
Tire Pressure Monitors - 07/02/2012
... with the correct VIN of the vehicle it came from and held in the parts department for return. GM is unable to accurately investigate the cause for the customer complaint when the incorrect component is returned. As stated in bulletin 99-00-89-019, returned...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... Attachment" button again and browse for the appropriate file. Note: In mid to late February, GM was experiencing technical issues, affecting transactions with OLH and attachments. When transactions were resubmitted with an attachment, the OLH was...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Changes in Product Quality Center Contact Requirements - 02/26/2013
Back in July of 2012, GM announced that the majority of service agents would no longer be required to call the Product Quality Center for approval to replace a transmission (except Allison transmissions). This move was to further empower service agents...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Only 0.5N/AN/AN/AN/AN/AN/AIt is a requirement that service agents purchase and use only GM/ACDelco parts and oil purchased from GM or an authorized GM ACDelco distributor. Oil must be approved to the dexos1TM specification. Mobil1(r)is not reimbursable....
It has been just over a year since GM announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Job Card Attachments - 09/26/2022
... to a warranty transaction. Many of these situations involve submitting the transaction with GM Authorization. When exceeding a dealer’s empowerment, the warranty transaction must be GM Authorized for review. When attaching supporting documentation,...
Reject of the Month - September 2022 - 08/22/2022
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can ...
Retooling - 10/26/2021
GM will retool assembly plants to produce electric vehicles, convert engine plants into battery facilities and build electric drive units at transmission plants all to streamline and reduce the cost of EV manufacturing. By 2030, GM projects that half ...
dexos1 and dexos2 Specs - 01/24/2013
Bulletin 11-00-90-001 has recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine...
January 2013 Recall Update - 01/24/2013
... engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage. The bulletin addresses a short in the circuit board...
LLPW replaces LSG - 12/18/2012
... December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements for the new program. GM anticipates that the new program...
North American Cross Border Warranty Coverage - 11/05/2012
... vehicle, but if that is significantly inconvenient or the repair is of an emergency nature, any GM service agent can service the vehicle. It is required that the following information be obtained from the owner:Proof of vehicle ownership, registration,...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans ...
Option Discrepancies - 06/06/2012
... parts/options include:The front seats are leather; the rear seats are cloth.The grille has a GMC emblem; the truck is a Chevy.The owner's manual is written in Arabic; the vehicle is in Michigan.The tires are Goodyear; they should be Firestone. It wasn't...
Volt - 08/09/2012
... have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt...
Customer Loyalty - 10/08/2012
GM is looking to achieve customer loyalty rates of at least 58%. That industry leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the ...
Branded Titles and Special Coverage - 08/30/2012
... the transaction cannot be submitted until IVH shows the Special Coverage. If there is no record of GM sending notification to the owner of record and IVH does not indicate the Special Coverage in the Applicable Warranties section, the request for service...
September 2012 Recall Update - 08/30/2012
... 36,000 vehicles are involved in the recall. Upcoming Safety Recall 12166 - Fuel Filler Neck: GM will be announcing a safety recall that involves certain 2003-2004 model year Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Tire Price Match Guarantee - 04/13/2012
... Dealers are no longer required to fax/mail/scan a copy of the price match claim and job card to GM Tire Program. Dealers are required to keep a copy of the job card and customer quote for seven years. GM Customer Care and Aftersales reserves the right...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
Tire Pressure Monitors - 07/02/2012
... with the correct VIN of the vehicle it came from and held in the parts department for return. GM is unable to accurately investigate the cause for the customer complaint when the incorrect component is returned. As stated in bulletin 99-00-89-019, returned...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... Attachment" button again and browse for the appropriate file. Note: In mid to late February, GM was experiencing technical issues, affecting transactions with OLH and attachments. When transactions were resubmitted with an attachment, the OLH was...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Changes in Product Quality Center Contact Requirements - 02/26/2013
Back in July of 2012, GM announced that the majority of service agents would no longer be required to call the Product Quality Center for approval to replace a transmission (except Allison transmissions). This move was to further empower service agents...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Only 0.5N/AN/AN/AN/AN/AN/AIt is a requirement that service agents purchase and use only GM/ACDelco parts and oil purchased from GM or an authorized GM ACDelco distributor. Oil must be approved to the dexos1TM specification. Mobil1(r)is not reimbursable....
Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Return and Repair Program - 06/19/2013
To alleviate backorders on Electronic Brake Control Modules, GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013....
The LTG - 10/01/2013
... The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power...
End Production - 07/30/2013
GM has announced that it plans to end production of the Cadillac Escalade EXT luxury pickup after the 2013 model year. The EXT has been distinguished by a versatile midgate system that replaces the traditional wall between the interior and the pickup ...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
From the P&P Manual - 11/18/2013
... for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception...
Reflections for the Year and Years Past - 12/09/2013
... of 2010. His series over the years addressed Warranty Performance Analysis. In December 2011, GM announced the new Labour Dependency Field Code policy with certain repair only labour operations (formerly B4000-front side door adjust, B1500-hood...
V6 Pickups - 12/09/2013
... up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption. Cylinder deactivation...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per ...
Safety Recall 10018B - 03/11/2010
... vehicles built within specific VIN breakpoints. The Vibe was a joint venture between Toyota and GM. The dealer is to install a precision cut steel reinforcement bar into the accelerator pedal assembly, increasing the clearance between the internal mechanisms...
Global Warranty - Data Entry Tips - 02/04/2010
My first Global Warranty Management meeting notes with GM were taken in October 2006. Since then GWM has rolled out across the world with the final transitions taking place here in the United States. While the roll out has taken more years than anticipated,...
Replacement Wheel Weights - 01/06/2010
The Environmental Protection Agency and some states are encouraging the elimination of lead wheel weights. GM recommends that all dealers replace any existing inventory of lead wheel weights with non-lead, approved weights. GM has two designs of lead...
Customer Concern Verification Sheets - 04/13/2010
GM supplies a number of worksheets found in various bulletins and on GlobalConnect within the service forms tab. These worksheets, when used properly, capture important information to support warranty transactions.One worksheet we discuss in our Warranty ...
Components and Systems - 04/13/2010
... rather than the one that accurately reflects the failed part. When it comes to the data that GM relies on to accurately detect potential product concerns there is one simple rule to remember - garbage in equals garbage out. Ultimately, customer satisfaction...
Recall Vehicle Action Report - 05/12/2010
... the Required Field Actions section must be reviewed for open recalls.While required means that GM expects these field actions to be addressed, not every customer will be agreeable. Customers have the right to refuse the completion of a recall on their...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Warranty Claim Submissions On The Decline - 08/10/2010
GM, Chrysler and Ford have reduced warranty claims by more than 40% in recent years. Warranty claims have fallen 45% at GM from levels in 2007, Ford has reduced warranty repair rates more than 40% from 2007 through 2009 and Chrysler, the smallest of the ...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation, expensive, battery...
New Model Excitement - 01/19/2011
Monday, January 10, was a very exciting day for GM and its Buick model line. On the first day of the North American International Auto Show, GM revealed the 2012 Buick Verano to take on the entry level luxury market. The performance and fuel economy are...
The Volt - 08/09/2011
GM has announced plans to increase output of its Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through ...
The Rookie's Corner - 10/14/2011
... that a claim is properly administered.Service Information - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model...
Aftermarket Service Contract Information - 11/17/2011
... When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on their vehicle. Beginning in October, IVH will now begin to show a customer's aftermarket extended...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Return and Repair Program - 06/19/2013
To alleviate backorders on Electronic Brake Control Modules, GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013....
The LTG - 10/01/2013
... The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power...
End Production - 07/30/2013
GM has announced that it plans to end production of the Cadillac Escalade EXT luxury pickup after the 2013 model year. The EXT has been distinguished by a versatile midgate system that replaces the traditional wall between the interior and the pickup ...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
From the P&P Manual - 11/18/2013
... for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception...
Reflections for the Year and Years Past - 12/09/2013
... of 2010. His series over the years addressed Warranty Performance Analysis. In December 2011, GM announced the new Labour Dependency Field Code policy with certain repair only labour operations (formerly B4000-front side door adjust, B1500-hood...
V6 Pickups - 12/09/2013
... up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption. Cylinder deactivation...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per ...
Safety Recall 10018B - 03/11/2010
... vehicles built within specific VIN breakpoints. The Vibe was a joint venture between Toyota and GM. The dealer is to install a precision cut steel reinforcement bar into the accelerator pedal assembly, increasing the clearance between the internal mechanisms...
Global Warranty - Data Entry Tips - 02/04/2010
My first Global Warranty Management meeting notes with GM were taken in October 2006. Since then GWM has rolled out across the world with the final transitions taking place here in the United States. While the roll out has taken more years than anticipated,...
Replacement Wheel Weights - 01/06/2010
The Environmental Protection Agency and some states are encouraging the elimination of lead wheel weights. GM recommends that all dealers replace any existing inventory of lead wheel weights with non-lead, approved weights. GM has two designs of lead...
Customer Concern Verification Sheets - 04/13/2010
GM supplies a number of worksheets found in various bulletins and on GlobalConnect within the service forms tab. These worksheets, when used properly, capture important information to support warranty transactions.One worksheet we discuss in our Warranty ...
Components and Systems - 04/13/2010
... rather than the one that accurately reflects the failed part. When it comes to the data that GM relies on to accurately detect potential product concerns there is one simple rule to remember - garbage in equals garbage out. Ultimately, customer satisfaction...
Recall Vehicle Action Report - 05/12/2010
... the Required Field Actions section must be reviewed for open recalls.While required means that GM expects these field actions to be addressed, not every customer will be agreeable. Customers have the right to refuse the completion of a recall on their...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Warranty Claim Submissions On The Decline - 08/10/2010
GM, Chrysler and Ford have reduced warranty claims by more than 40% in recent years. Warranty claims have fallen 45% at GM from levels in 2007, Ford has reduced warranty repair rates more than 40% from 2007 through 2009 and Chrysler, the smallest of the ...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation, expensive, battery...
New Model Excitement - 01/19/2011
Monday, January 10, was a very exciting day for GM and its Buick model line. On the first day of the North American International Auto Show, GM revealed the 2012 Buick Verano to take on the entry level luxury market. The performance and fuel economy are...
The Volt - 08/09/2011
GM has announced plans to increase output of its Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through ...
The Rookie's Corner - 10/14/2011
... that a claim is properly administered.Service Information - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model...
Aftermarket Service Contract Information - 11/17/2011
... When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on their vehicle. Beginning in October, IVH will now begin to show a customer's aftermarket extended...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Service Workbench: Customer and Vehicle History - 06/30/2011
... steps necessary to be sure the correction has been made before selling or releasing the vehicle.GM requires that every vehicle that enters your service department be checked for required field actions. Not only is it important to check the Consultant...
Goodwill Tools - 03/26/2024
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or...
Cross-line Warranty - 12/11/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure customers are always taken care of, regardless of available dealership franchise. So, if...
Re: Taking a Poll - 06/10/2008
... and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done over 200 GM training classes. 4) GM resourses (Dealer World), J&L Warranty 5) 20-25 daily on average. 6)...
Re: Would you try to put a claim in for this? - 09/21/2010
It would be warranty. GM CUSTOMER CARE & AFTERSALES GMSO166 URGENT - DISTRIBUTE IMMEDIATELY Date: September 16, 2010 Subject: GM Full Size Truck Cab Mount Bolt Models: All 2010/2011 GM Full Size Pickups (Silverado and Sierra) To: All Chevrolet...
Towing - 03/02/2011
... Towing Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Forum - 06/01/2023
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty...
Warranty Review Deviations - 03/11/2013
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven't had their job cards reviewed in...
Labor Operation Selection - 12/01/2021
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Towing Limitations - 10/01/2021
... there will be no charges to submit for reimbursement as they handle the costs directly with GM. If a vehicle is towed using a tow company in your area, there will be a charge that the dealership pays for and later gets reimbursed when submitting the...
Policy Evaluation Tool - 02/23/2022
... repair, or the customer has requested policy consideration for an out-of-warranty repair. GM has empowered dealers with the ability to offer customer assistance with repairs that are outside of the applicable time and mileage limitations of the...
Year End Submission - 10/25/2023
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
The Parts Policies & Procedures Manual - 10/27/2020
... repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty...
Battery Maintenance - Policy Update - 01/27/2021
... and at point of sale has been eliminated. As a replacement to the eliminated policies, GM has released the Battery Maintenance Report. The report uses the OnStar module to monitor the battery, independent of vehicle ignition cycle. The information...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part ...
Pre-Delivery Inspection Processes - 07/30/2019
GM states that customers often consider the condition of a vehicle at delivery as a direct reflection on the dealership and how much they care about the vehicles they sell. For some technicians, the pre-delivery process is thought of as an ordinary task, ...
Some Warranty Parts Center Process Requirements - 12/02/2019
... going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in the Notifications box, located in the upper right corner...
Self-Authorization - 10/23/2019
Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
May 2014 Recall Update - 05/09/2014
... with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall. GM is assisting in the administration...
Service Policies & Procedures Recent Updates - 01/11/2016
... changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically, which in turn are used to update IVH. A vehicle with a branded title and warranty block is still eligible...
... steps necessary to be sure the correction has been made before selling or releasing the vehicle.GM requires that every vehicle that enters your service department be checked for required field actions. Not only is it important to check the Consultant...
Goodwill Tools - 03/26/2024
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or...
Cross-line Warranty - 12/11/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure customers are always taken care of, regardless of available dealership franchise. So, if...
Re: Taking a Poll - 06/10/2008
... and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done over 200 GM training classes. 4) GM resourses (Dealer World), J&L Warranty 5) 20-25 daily on average. 6)...
Re: Would you try to put a claim in for this? - 09/21/2010
It would be warranty. GM CUSTOMER CARE & AFTERSALES GMSO166 URGENT - DISTRIBUTE IMMEDIATELY Date: September 16, 2010 Subject: GM Full Size Truck Cab Mount Bolt Models: All 2010/2011 GM Full Size Pickups (Silverado and Sierra) To: All Chevrolet...
Towing - 03/02/2011
... Towing Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Forum - 06/01/2023
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty...
Warranty Review Deviations - 03/11/2013
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven't had their job cards reviewed in...
Labor Operation Selection - 12/01/2021
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Towing Limitations - 10/01/2021
... there will be no charges to submit for reimbursement as they handle the costs directly with GM. If a vehicle is towed using a tow company in your area, there will be a charge that the dealership pays for and later gets reimbursed when submitting the...
Policy Evaluation Tool - 02/23/2022
... repair, or the customer has requested policy consideration for an out-of-warranty repair. GM has empowered dealers with the ability to offer customer assistance with repairs that are outside of the applicable time and mileage limitations of the...
Year End Submission - 10/25/2023
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
The Parts Policies & Procedures Manual - 10/27/2020
... repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty...
Battery Maintenance - Policy Update - 01/27/2021
... and at point of sale has been eliminated. As a replacement to the eliminated policies, GM has released the Battery Maintenance Report. The report uses the OnStar module to monitor the battery, independent of vehicle ignition cycle. The information...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part ...
Pre-Delivery Inspection Processes - 07/30/2019
GM states that customers often consider the condition of a vehicle at delivery as a direct reflection on the dealership and how much they care about the vehicles they sell. For some technicians, the pre-delivery process is thought of as an ordinary task, ...
Some Warranty Parts Center Process Requirements - 12/02/2019
... going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in the Notifications box, located in the upper right corner...
Self-Authorization - 10/23/2019
Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
May 2014 Recall Update - 05/09/2014
... with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall. GM is assisting in the administration...
Service Policies & Procedures Recent Updates - 01/11/2016
... changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically, which in turn are used to update IVH. A vehicle with a branded title and warranty block is still eligible...
December 2015 Recall Update - 12/01/2015
... the 2015 Buick LaCrosse; Cadillac XTS, XTS Professional; Chevrolet Camaro, Equinox, Malibu; and GMC Terrain. The Warranty Transaction Information section of the recall has been updated to include the Chevrolet Equinox and GMC Terrain.Noncompliance Recall...
October 2015 Recall Update - 10/02/2015
... an engine compartment fire. Involved vehicles include the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with...
Associated Accessories - 08/22/2017
... Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory during the accessory’s warranty period, the dealer should contact the Associated...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Straight Time Labor Operations - 12/21/2017
... their documentation and time involved and comes up with a time that is reasonable and fair to both GM and the technician. Service management must authorize straight time labor operations with a signature or initials, date and time approved, and a brief...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Empowerment Part I - 02/17/2017
Empowerment - Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Complaint and Cause Codes - 09/27/2016
... that apply to the actual complaint and cause of failure, especially when it comes to cause codes.GM warranty transactions require a four character complaint and cause code for payment. The complaint code is chosen from the complaint category, which specifies...
When the Service Manager is Away - 06/30/2015
... management approvals? They can be, with a little training and a copy of bulletin 04-00-89-015. GM states, "When portions of responsibilities are delegated to other members of management, those members must comply with GM Service P&P requirements....
Is Your Job Card Filing System Compliant? - 02/02/2016
GM's policies for service agent records in support of service transactions, including warranty transactions, are intended to be flexible and adaptive given the potential variables which may exist, such as dealership size, volume, and type of job card ...
Courtesy Transportation Reminders - 03/01/2016
... least a 2015 vehicle. 2014 vehicles are now too old and reimbursement will not be provided for non-GM vehicles.The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Ignition Switch Recall Update - 07/01/2014
... 16, 2014. The warranty claims system did not automatically request that these parts be returned to GM. These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent...
Warranty Parts Expediting - 08/05/2014
... get the part to the dealership more quickly. Both options involve costs to the service agent that GM will reimburse through a warranty transaction. Purchasing a part from another service agent should only take place if the repair needed can be made...
Part Rejects - 04/03/2014
... Once the extra part or parts have been identified, service management must make a decision. Is GM responsible for payment of all the parts or did the technician install parts that may not have been necessary? If service management is satisfied that all...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
Fuel Reimbursement - 07/27/2021
... finds someone to provide for their transportation needs when their vehicle is in your shop. GM will reimburse up to $15 per day; $45 per visit. Rarely is this option offered, most likely due to the fact that service advisors aren’t aware that it...
2021 U-Courtesy Transportation Program - 06/29/2021
... announced in May as a short-term program through the end of 2021. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles...
Reject of the Month - September 2020 - 08/25/2020
3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation...
Part Warranty Clarification - 04/25/2023
... instrument clusters, OnStar modules, etc.) Advantage brake pads. ACDelco Advantage Chassis parts. GM Cataloged Manual Transmissions & CVT. See the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart for the handful of other...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Electronic Service Center Tips - 08/29/2023
... from audit purposes, the Warranty Support Center may request a copy if the transaction required GM Authorization. The defective component must be returned to the ESC for core credit. If a copy of the job card and the core are not returned to the...
Warranty Ranking - 01/04/2022
GM pays out thousands of dollars for warranty transactions to dealerships every day. Understandably, they have systems in place to monitor these payouts and just like any other company, they don’t want to pay for transactions that are higher in ...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
... the 2015 Buick LaCrosse; Cadillac XTS, XTS Professional; Chevrolet Camaro, Equinox, Malibu; and GMC Terrain. The Warranty Transaction Information section of the recall has been updated to include the Chevrolet Equinox and GMC Terrain.Noncompliance Recall...
October 2015 Recall Update - 10/02/2015
... an engine compartment fire. Involved vehicles include the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with...
Associated Accessories - 08/22/2017
... Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory during the accessory’s warranty period, the dealer should contact the Associated...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Straight Time Labor Operations - 12/21/2017
... their documentation and time involved and comes up with a time that is reasonable and fair to both GM and the technician. Service management must authorize straight time labor operations with a signature or initials, date and time approved, and a brief...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Empowerment Part I - 02/17/2017
Empowerment - Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Complaint and Cause Codes - 09/27/2016
... that apply to the actual complaint and cause of failure, especially when it comes to cause codes.GM warranty transactions require a four character complaint and cause code for payment. The complaint code is chosen from the complaint category, which specifies...
When the Service Manager is Away - 06/30/2015
... management approvals? They can be, with a little training and a copy of bulletin 04-00-89-015. GM states, "When portions of responsibilities are delegated to other members of management, those members must comply with GM Service P&P requirements....
Is Your Job Card Filing System Compliant? - 02/02/2016
GM's policies for service agent records in support of service transactions, including warranty transactions, are intended to be flexible and adaptive given the potential variables which may exist, such as dealership size, volume, and type of job card ...
Courtesy Transportation Reminders - 03/01/2016
... least a 2015 vehicle. 2014 vehicles are now too old and reimbursement will not be provided for non-GM vehicles.The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Ignition Switch Recall Update - 07/01/2014
... 16, 2014. The warranty claims system did not automatically request that these parts be returned to GM. These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent...
Warranty Parts Expediting - 08/05/2014
... get the part to the dealership more quickly. Both options involve costs to the service agent that GM will reimburse through a warranty transaction. Purchasing a part from another service agent should only take place if the repair needed can be made...
Part Rejects - 04/03/2014
... Once the extra part or parts have been identified, service management must make a decision. Is GM responsible for payment of all the parts or did the technician install parts that may not have been necessary? If service management is satisfied that all...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
Fuel Reimbursement - 07/27/2021
... finds someone to provide for their transportation needs when their vehicle is in your shop. GM will reimburse up to $15 per day; $45 per visit. Rarely is this option offered, most likely due to the fact that service advisors aren’t aware that it...
2021 U-Courtesy Transportation Program - 06/29/2021
... announced in May as a short-term program through the end of 2021. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles...
Reject of the Month - September 2020 - 08/25/2020
3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation...
Part Warranty Clarification - 04/25/2023
... instrument clusters, OnStar modules, etc.) Advantage brake pads. ACDelco Advantage Chassis parts. GM Cataloged Manual Transmissions & CVT. See the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart for the handful of other...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Electronic Service Center Tips - 08/29/2023
... from audit purposes, the Warranty Support Center may request a copy if the transaction required GM Authorization. The defective component must be returned to the ESC for core credit. If a copy of the job card and the core are not returned to the...
Warranty Ranking - 01/04/2022
GM pays out thousands of dollars for warranty transactions to dealerships every day. Understandably, they have systems in place to monitor these payouts and just like any other company, they don’t want to pay for transactions that are higher in ...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
The U-Courtesy Transportation Program - 08/22/2022
The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Certified Technology Expert - 05/02/2012
With the launch of Chevy MyLink Touch Radio, Buick and GMC IntelliLink, and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified...
ZPTC Part Warranty - 05/30/2024
Most GM parts purchased over-the-counter or purchased and installed by a GM dealership carry a 24-month, unlimited mile warranty. The warranty transactions are ZPTC and ZPTI, respectively. Over-the- counter parts, with the exception of engines and transmissions,...
Forum - 07/07/2022
... read something outside the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed and approved. Once repairs are complete...
Re: Android Auto update - 04/22/2016
... code list in IVH (claim type ZREG, 0.4 in base time, op code from the bulletin for whichever GM brand of vehicle)GM states that these customers should be getting a mail notice that they are eligible to have the update performed and should return to the...
Forum - 07/15/2019
... and so on. WSC has never given me a problem when I've done this, nor has any other non-GM manufacturer ... except for one. So please note that GM P&P 3.2.7 says: "Technician(s) must document on the shop copy of the job card...
Re: What constitutes tampering? - 01/06/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
Re: Rental Car - 06/21/2013
[quote] EJMurphy: My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
Roadside Assistance - 10/24/2024
Roadside Assistance is a program that offers security and convenience to GM vehicle owners. The services offer piece of mind when in a distressed situation. Your customers most likely heard about the Roadside Assistance program when they purchased their...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... But I've had several job cards that reject when using the part number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". ...
Re: Global Warranty Management - 01/28/2010
... side of the screen listings of classes you can take. The ones that we used are as follows: Set up GM Global Warranty Management Perform GM Warranty Payment Processing Create & Submit GM Warranty Transactions Hope this helps...
Re: Yet Another Part Warranty Question - 11/12/2009
... and causes "consequential damage" to another component, the Service Manager should contact the GM AVM to determine if the uncovered component which was damaged by the covered component could be covered as a goodwill gesture. In your case, the fuel pump...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158. The...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: BANKRUPTCY - 12/15/2008
[quote] Ken: Right now GM pays twice a week,tuesday and fridays. [/quote] GM send you a credit memo twice a week however they only make a payment to the dealer once a week. I am under the impression that even if they did not make any payments they would...
Forum - 09/19/2007
... goodwill process are entitled to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping...
Lifetime Parts Warranty - 06/09/2022
... to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition...
Paint Repairs - 10/02/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair...
Re: goodwill Special Policy - 01/16/2008
... Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will...
Re: 50/50 SPLIT - 01/30/2008
... manually close the ticket asking for 50 percent of the total and reconcile the difference when GM pays their half. The other 50 percent should have been paid by the customer making all equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Certified Technology Expert - 05/02/2012
With the launch of Chevy MyLink Touch Radio, Buick and GMC IntelliLink, and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified...
ZPTC Part Warranty - 05/30/2024
Most GM parts purchased over-the-counter or purchased and installed by a GM dealership carry a 24-month, unlimited mile warranty. The warranty transactions are ZPTC and ZPTI, respectively. Over-the- counter parts, with the exception of engines and transmissions,...
Forum - 07/07/2022
... read something outside the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed and approved. Once repairs are complete...
Re: Android Auto update - 04/22/2016
... code list in IVH (claim type ZREG, 0.4 in base time, op code from the bulletin for whichever GM brand of vehicle)GM states that these customers should be getting a mail notice that they are eligible to have the update performed and should return to the...
Forum - 07/15/2019
... and so on. WSC has never given me a problem when I've done this, nor has any other non-GM manufacturer ... except for one. So please note that GM P&P 3.2.7 says: "Technician(s) must document on the shop copy of the job card...
Re: What constitutes tampering? - 01/06/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
Re: Rental Car - 06/21/2013
[quote] EJMurphy: My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
Roadside Assistance - 10/24/2024
Roadside Assistance is a program that offers security and convenience to GM vehicle owners. The services offer piece of mind when in a distressed situation. Your customers most likely heard about the Roadside Assistance program when they purchased their...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... But I've had several job cards that reject when using the part number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". ...
Re: Global Warranty Management - 01/28/2010
... side of the screen listings of classes you can take. The ones that we used are as follows: Set up GM Global Warranty Management Perform GM Warranty Payment Processing Create & Submit GM Warranty Transactions Hope this helps...
Re: Yet Another Part Warranty Question - 11/12/2009
... and causes "consequential damage" to another component, the Service Manager should contact the GM AVM to determine if the uncovered component which was damaged by the covered component could be covered as a goodwill gesture. In your case, the fuel pump...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158. The...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: BANKRUPTCY - 12/15/2008
[quote] Ken: Right now GM pays twice a week,tuesday and fridays. [/quote] GM send you a credit memo twice a week however they only make a payment to the dealer once a week. I am under the impression that even if they did not make any payments they would...
Forum - 09/19/2007
... goodwill process are entitled to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping...
Lifetime Parts Warranty - 06/09/2022
... to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition...
Paint Repairs - 10/02/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair...
Re: goodwill Special Policy - 01/16/2008
... Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will...
Re: 50/50 SPLIT - 01/30/2008
... manually close the ticket asking for 50 percent of the total and reconcile the difference when GM pays their half. The other 50 percent should have been paid by the customer making all equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
Re: GLOBAL WARRANTY - 08/20/2008
Yes, it will affect everyone. You can find a training course on GM Training. Just do a course search for name contains "Warranty" and it will come up. Didn't specify in the course but it may well be for Saturn, but the idea is that it's Global so it...
Re: CROSS-LINE WARRANTY - 09/18/2008
... recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross...
Re: CROSS-LINE WARRANTY - 09/18/2008
[quote] Christalyn: I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show a lock or actuator, ion it's list....
Re: mean people - 05/05/2014
... Just an idea to make all your calls more pleasant! I worked for Honda and Acura 7 yrs before GM and I have to say they had some RUDE people at their help desks. Especially transporation. I have noticed that most at GM seem to be very helpful compared.......
Re: What Would You Do - 04/14 - 07/07/2014
... claim was routed for review. The reviewing WSC agent questioned if the failed oil filter was a GM filter or aftermarket, if aftermarket, DMA authorization would have been necessary. Since the filter was a GM component the claim was accepted for payment,...
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Service Call - 11/21/2011
The service manager at our dealership used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: Information on VISS - 06/07/2012
I agree it's weird. The thing that stumps me, if it's a NON GM warranty, how does Global even know about it? As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Forum - 07/16/2019
... three error codes (850, 851, & 852) have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is invalid....
missing labor time - 01/15/2020
... both DBC and DealerTrack and each one informed me to call the other. DealerTrack stated that GM provides the DATA for them to load and they have no idea what is sent to them via GM and DBC stated that I could go into Global for the info, which I know...
What Would You Do - 11/19 - 10/23/2019
... are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately,...
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/25/2020
... of payment. Records (where applicable) that must be made available, and all copies provided to GM representatives upon request, include but are not limited to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... procedures specified below."They referred to the statement: "Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted...
What Would You Do - 01/19 - 12/19/2018
... that had been replaced at their request. Furthermore, the customer requested assistance from GM for reimbursement of the expenses associated with the replacement. After discussion with Customer Assistance the service manager agreed to perform the...
What Would You Do - 12/18 - 11/29/2018
... and the number of hours requested for OLH (21 hrs), the warranty administrator submitted with GM Authorization for review. Unfortunately, the transaction rejected with numerous errors, including error 80: The transaction total $8,000 exceeds the total...
Forum - 05/02/2018
... really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or how will you charge it out? ...
Forum - 11/27/2018
... you cannot use that. Run the policy calculator anyhow, just to see how much participation GM expects the customer to provide and go from there. Sometimes the calculator says GM pays 0%...... EDIT- Also, at our shop, we expect the techs...
Forum - 08/09/2018
... or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it in pending status on GWM....
Re: HOW DO I CODE THIS? - 08/21/2015
... a P authorization for the additional parts. Any OLH would have to have flag time pre-approved. GM guidelines for OLH require the technician get a pre-approval at time of repair from Service Manager for any OLH to hang additional parts. If it was not...
Yes, it will affect everyone. You can find a training course on GM Training. Just do a course search for name contains "Warranty" and it will come up. Didn't specify in the course but it may well be for Saturn, but the idea is that it's Global so it...
Re: CROSS-LINE WARRANTY - 09/18/2008
... recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross...
Re: CROSS-LINE WARRANTY - 09/18/2008
[quote] Christalyn: I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show a lock or actuator, ion it's list....
Re: mean people - 05/05/2014
... Just an idea to make all your calls more pleasant! I worked for Honda and Acura 7 yrs before GM and I have to say they had some RUDE people at their help desks. Especially transporation. I have noticed that most at GM seem to be very helpful compared.......
Re: What Would You Do - 04/14 - 07/07/2014
... claim was routed for review. The reviewing WSC agent questioned if the failed oil filter was a GM filter or aftermarket, if aftermarket, DMA authorization would have been necessary. Since the filter was a GM component the claim was accepted for payment,...
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Service Call - 11/21/2011
The service manager at our dealership used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: Information on VISS - 06/07/2012
I agree it's weird. The thing that stumps me, if it's a NON GM warranty, how does Global even know about it? As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Forum - 07/16/2019
... three error codes (850, 851, & 852) have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is invalid....
missing labor time - 01/15/2020
... both DBC and DealerTrack and each one informed me to call the other. DealerTrack stated that GM provides the DATA for them to load and they have no idea what is sent to them via GM and DBC stated that I could go into Global for the info, which I know...
What Would You Do - 11/19 - 10/23/2019
... are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately,...
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/25/2020
... of payment. Records (where applicable) that must be made available, and all copies provided to GM representatives upon request, include but are not limited to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... procedures specified below."They referred to the statement: "Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted...
What Would You Do - 01/19 - 12/19/2018
... that had been replaced at their request. Furthermore, the customer requested assistance from GM for reimbursement of the expenses associated with the replacement. After discussion with Customer Assistance the service manager agreed to perform the...
What Would You Do - 12/18 - 11/29/2018
... and the number of hours requested for OLH (21 hrs), the warranty administrator submitted with GM Authorization for review. Unfortunately, the transaction rejected with numerous errors, including error 80: The transaction total $8,000 exceeds the total...
Forum - 05/02/2018
... really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or how will you charge it out? ...
Forum - 11/27/2018
... you cannot use that. Run the policy calculator anyhow, just to see how much participation GM expects the customer to provide and go from there. Sometimes the calculator says GM pays 0%...... EDIT- Also, at our shop, we expect the techs...
Forum - 08/09/2018
... or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it in pending status on GWM....
Re: HOW DO I CODE THIS? - 08/21/2015
... a P authorization for the additional parts. Any OLH would have to have flag time pre-approved. GM guidelines for OLH require the technician get a pre-approval at time of repair from Service Manager for any OLH to hang additional parts. If it was not...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, ...
Printing IVH at job card write up - 05/09/2016
... documented and accessible. Records that must be retained, made available, and copies provided to GM representatives upon request include but are not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do...
Forum - 01/19/2017
... no balances over 30 days. I am hesitant to ask for any kind of raise. I did train our non GM service manager with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service...
Forum - 02/13/2018
... difference is one is the engine with no cylinder head and the "exchange" is a complete engine from GM. I just had one of these recently as well. Like Kristen said this is based on GM sending you a complete engine and you sending them one back. I'm guessing...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
Forum - 03/01/2018
... eat it and we let the client go. In my scenario, what you would essentially be doing is charging GM diagnosis for a non-covered repair, which you can't do. The only exception might be if you have a CAC case where GM has authorized diagnosis for cust...
Reimbursing Customer for Rental Expense - 03/28/2018
... We did not have a vehicle available for the customer. Customer stated that he was told by GM that if he paid for his own rental that he would be reimbursed. We repaired the vehicle. Customer gave us an invoice from where he had rented...
Forum - 05/10/2017
... to keep up with all of the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
Forum - 11/16/2017
... operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
What Would You Do - 05/22 - 04/26/2022
... were noted on the transaction at submission. The transaction had to be submitted with GM Authorization for review due to the total transaction expense (exceeds the allowed amount for ZPTI transaction type) and OLH (exceeds the allowance for the...
Transportation code issue - 12/23/2022
... when i contacted them they said they would have no trouble accepting the claim for the bumper fm GM as she considered the fender and bumper to be the same,,,,hmm. But she declined to put it in writing. when i contacted GM transportation dept...
Forum - 04/14/2023
... so if it towed in and won't start, once it is running it should be scanned. My boss was at a GM meeting and he was told PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Battery Claims docs to help processing - 01/30/2023
... paid. And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting...
What Would You Do? - 10/22 - 09/26/2022
... at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted with GM Authorization for review with comments...
What Would You Do? - 01/23 - 01/04/2023
... and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty administrator resubmitted the transaction for review and was subsequently rejected with the following comments:The repairing...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 04/14/2022
... to do some crazy manual entry which for me is super rare. I am mildly concerned but this is all on GM. I have worked for GM since 95 and I can tell you they always seem to be behind the computer curve as compared to other industries. They have had a...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
... electronic appointment printout is compliant alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? ...
Forum - 11/02/2021
If you look at the sheet that came from GM (and looking at Mary's chart above) Under Colorado, there should only be 3 engines (2.8LD, 2.5L and 3.6L). When GM went to go to the next page, I believe they failed to put Silverado LD at the top of the...
Files and Organization - 12/10/2021
I found when i was a GM rep and now a Warranty Admin that one of the biggest challenges in our business was being able to access and organize the huge volume of reference materials we have to utilize. As you get older the ability to retain...
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, ...
Printing IVH at job card write up - 05/09/2016
... documented and accessible. Records that must be retained, made available, and copies provided to GM representatives upon request include but are not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do...
Forum - 01/19/2017
... no balances over 30 days. I am hesitant to ask for any kind of raise. I did train our non GM service manager with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service...
Forum - 02/13/2018
... difference is one is the engine with no cylinder head and the "exchange" is a complete engine from GM. I just had one of these recently as well. Like Kristen said this is based on GM sending you a complete engine and you sending them one back. I'm guessing...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
Forum - 03/01/2018
... eat it and we let the client go. In my scenario, what you would essentially be doing is charging GM diagnosis for a non-covered repair, which you can't do. The only exception might be if you have a CAC case where GM has authorized diagnosis for cust...
Reimbursing Customer for Rental Expense - 03/28/2018
... We did not have a vehicle available for the customer. Customer stated that he was told by GM that if he paid for his own rental that he would be reimbursed. We repaired the vehicle. Customer gave us an invoice from where he had rented...
Forum - 05/10/2017
... to keep up with all of the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
Forum - 11/16/2017
... operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
What Would You Do - 05/22 - 04/26/2022
... were noted on the transaction at submission. The transaction had to be submitted with GM Authorization for review due to the total transaction expense (exceeds the allowed amount for ZPTI transaction type) and OLH (exceeds the allowance for the...
Transportation code issue - 12/23/2022
... when i contacted them they said they would have no trouble accepting the claim for the bumper fm GM as she considered the fender and bumper to be the same,,,,hmm. But she declined to put it in writing. when i contacted GM transportation dept...
Forum - 04/14/2023
... so if it towed in and won't start, once it is running it should be scanned. My boss was at a GM meeting and he was told PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Battery Claims docs to help processing - 01/30/2023
... paid. And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting...
What Would You Do? - 10/22 - 09/26/2022
... at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted with GM Authorization for review with comments...
What Would You Do? - 01/23 - 01/04/2023
... and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty administrator resubmitted the transaction for review and was subsequently rejected with the following comments:The repairing...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 04/14/2022
... to do some crazy manual entry which for me is super rare. I am mildly concerned but this is all on GM. I have worked for GM since 95 and I can tell you they always seem to be behind the computer curve as compared to other industries. They have had a...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
... electronic appointment printout is compliant alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? ...
Forum - 11/02/2021
If you look at the sheet that came from GM (and looking at Mary's chart above) Under Colorado, there should only be 3 engines (2.8LD, 2.5L and 3.6L). When GM went to go to the next page, I believe they failed to put Silverado LD at the top of the...
Files and Organization - 12/10/2021
I found when i was a GM rep and now a Warranty Admin that one of the biggest challenges in our business was being able to access and organize the huge volume of reference materials we have to utilize. As you get older the ability to retain...
Forum - 05/25/2021
... feed pipes. The high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... one part fails and causes damage to other parts, the other parts are considered subsequent damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Forum - 10/21/2024
... want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you it is considered a shop supply and ask you to remove it altogether. (depends on who looks at it at WSC)...
Incompatible Parts Rejects - 10/31/2024
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Forum - 06/27/2023
rmoseman, I WISH I was having Reynolds issues but we are on CDK. I will say that over the last few weeks GM has really been messing with service information and global warranty causing me all sorts of issues I don't ever have to deal with. Last week I...
Forum - 07/20/2023
... Google Chrome and Microsoft Edge, still had information go missing. I only had problems with GM Global so I decided it must be a GM problem and I would have to live with it. Thanks for sharing your experiences. I thought it was just me h...
What Would You Do? - 08/23 - 07/25/2023
... fuel pump. The pump was replaced under the customer’s LSG. Note: Effective 1-1-2013, GM CCA replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited Lifetime Parts...
Forum - 08/01/2023
... ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice; he said it doesn't list the black bowtie emblems. Then how did the customer get...
Forum - 08/14/2023
... is no A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center...
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
What Would You Do? - 04/24 - 03/23/2024
... the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the technician entered an incorrect job card number on the first test slip, making the test...
Empowerment: - 06/06/2012
GM has established guidelines for the effective use of service agent empowerment. These guidelines have been established to offer some continuity to the process and to provide the means for training dealership employees on making good quality, cost effective ...
Empowerment Levels and Change - 08/30/2012
... For example, if a dealer is having difficulty managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit...
Required Operating Procedures Update - 08/30/2012
Bulletin 04-00-89-015D, commonly referred to as the 18-point bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Certified Elite Criteria Update - 10/01/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... stock vehicle or customer owned, will reject and no self-authorization code can override it. GM recently announced that the PQC is no longer involved with the 250 mile battery restriction process. All claims for warranty battery replacements on vehicles...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Reject of the Month - 02/26/2013
A warranty administrator recently submitted a GMPP transaction for the replacement of a thermostat housing. The customer had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Service Update Bulletins and Stock Units - 05/14/2013
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes...
Customer Reimbursement - 06/30/2011
... not be solely responsible for the repair. At this point they may feel justified in contacting the GM Customer Assistance Center to express their displeasure and ask for some financial assistance. Their vehicle may be out of warranty, but their frustration...
Recall 10426 Update - 06/30/2011
... is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted...
... feed pipes. The high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... one part fails and causes damage to other parts, the other parts are considered subsequent damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Forum - 10/21/2024
... want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you it is considered a shop supply and ask you to remove it altogether. (depends on who looks at it at WSC)...
Incompatible Parts Rejects - 10/31/2024
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Forum - 06/27/2023
rmoseman, I WISH I was having Reynolds issues but we are on CDK. I will say that over the last few weeks GM has really been messing with service information and global warranty causing me all sorts of issues I don't ever have to deal with. Last week I...
Forum - 07/20/2023
... Google Chrome and Microsoft Edge, still had information go missing. I only had problems with GM Global so I decided it must be a GM problem and I would have to live with it. Thanks for sharing your experiences. I thought it was just me h...
What Would You Do? - 08/23 - 07/25/2023
... fuel pump. The pump was replaced under the customer’s LSG. Note: Effective 1-1-2013, GM CCA replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited Lifetime Parts...
Forum - 08/01/2023
... ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice; he said it doesn't list the black bowtie emblems. Then how did the customer get...
Forum - 08/14/2023
... is no A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center...
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
What Would You Do? - 04/24 - 03/23/2024
... the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the technician entered an incorrect job card number on the first test slip, making the test...
Empowerment: - 06/06/2012
GM has established guidelines for the effective use of service agent empowerment. These guidelines have been established to offer some continuity to the process and to provide the means for training dealership employees on making good quality, cost effective ...
Empowerment Levels and Change - 08/30/2012
... For example, if a dealer is having difficulty managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit...
Required Operating Procedures Update - 08/30/2012
Bulletin 04-00-89-015D, commonly referred to as the 18-point bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Certified Elite Criteria Update - 10/01/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... stock vehicle or customer owned, will reject and no self-authorization code can override it. GM recently announced that the PQC is no longer involved with the 250 mile battery restriction process. All claims for warranty battery replacements on vehicles...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Reject of the Month - 02/26/2013
A warranty administrator recently submitted a GMPP transaction for the replacement of a thermostat housing. The customer had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Service Update Bulletins and Stock Units - 05/14/2013
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes...
Customer Reimbursement - 06/30/2011
... not be solely responsible for the repair. At this point they may feel justified in contacting the GM Customer Assistance Center to express their displeasure and ask for some financial assistance. Their vehicle may be out of warranty, but their frustration...
Recall 10426 Update - 06/30/2011
... is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted...
Reject of the Month: Part Number Predicaments - 06/08/2011
... comments making sure that the repair description and the parts list correlate.Use the appropriate GM part number for warranty transactions. If it becomes necessary to use a non-GM component, provide documentation supporting the use of the part. ...
Recall Completion - 06/30/2011
... at the time of the lifter repair. The particular campaign had been open for several months. The GM representative's comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular...
Sublet Basics - 06/08/2011
... transaction. Basically, any mandatory measurements, specs, reading, and so on that are required of GM service agents will need to be provided by the sublet repair facility and documented on the job card. Furthermore, the repair must be performed by the...
Recall Tips - 04/27/2011
... of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the "jam" nuts are replaced. When replacing the rear toe links for this concern it is not necessary to order additional "jam" nuts.Recall 11034...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... id number, if not already createdWith the PRA in accept status, the claim may then be submitted to GM for paymentSpecific details concerning the requirements for submitting engine and transmission claims can be found in the latest version of the GM Policy...
Watch those recalls - 11/18/2010
... the customers trust and confidence in your business. Finally, you'll be telling the customer that GM stands behind the product that they sell.Keep in mind that the cost of not confirming the recall and recall procedure for the VIN can be significant....
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Incompatible Part Rejects - 05/12/2010
... the parts were necessary and the labour operation is correct, the transaction must be routed for GM authorization.When requesting GM authorization, written comments must be included that detail why the part or parts that caused the reject were required...
Global Warranty Management Tips - 05/12/2010
... (e.g. goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin...
Parts and Causal Parts - 02/04/2010
... out on the job card, but isn't necessarily the failed part, or causal part. It's important to GM to understand which parts failed and this information cannot be conveyed if the part number isn't entered with the transaction. Let's say the forward clutch...
Global Warranty Tips - 03/11/2010
... the rental amount, rental VIN, rental days, and reason for rental. Expense for rentals with a non-GM VIN, or if the VIN is beyond two years old, must be fully supported through documentation to the GM Service Manager. If submitted without a supporting...
Updates and Reminders - 09/26/2022
... option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including...
Quick Rental Update - 10/26/2021
... request submitted at the conclusion of the repairs for the total number of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin,...
Missing Modules - 02/23/2022
... RPO code identifying the missing module will be at the top of the Vehicle Build information. GM has communicated in several messages in GlobalConnect that when components are available, customer’s vehicles will be retrofitted and the modules will...
Reducing Rejected Transactions - 02/23/2022
... And that starts with knowing your empowerment. All claims over $2,500 must be submitted with GM Authorization. Transactions over the amount/labor time listed below also require submission with GM Authorization. Transactions up to the amount/labor...
Dongle Device Scans - 06/26/2023
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty trucks,...
Reconditioning Used Vehicles - 05/23/2023
... to repair line of the job card. However, you cannot recondition or refurbish a used vehicle at GM’s expense. Reconditioning or refurbishing a GM used vehicle refers to non-warrantable services aimed at improving the vehicle’s condition...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Dongle Scan - 03/23/2023
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Standards of Empowerment - 01/27/2021
... to achieve 90% or greater by the end of the quarter. Due to the impact of the Coronavirus, GM adjusted processes and requirements to assist dealers meet STS goals. With the 2020 Service Training Standards all dealers were able to achieve 90% of the minimum...
Labor Operation Exceptions - 04/29/2021
... and find the labor operation from the available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone...
Rental Days - 12/02/2019
... 8th day for rentals that exceed 7 days. Final approval is required when the rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Restriction! Special Coverage 12313 - 02/27/2014
... to run rough. Involved vehicles include the 2010-2011 Buick LaCrosse, Chevrolet Equinox, and GMC Terrain, and 2011 Buick Regal, equipped with a 2.4L engine. Dealers are to replace the engine balance shaft chain and fuel pump. Involved vehicles are covered...
2014 Certified Service Employee Discount Program - 05/09/2014
The Certified Service GM Employee Discount Program has been extended for the 2014 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
... comments making sure that the repair description and the parts list correlate.Use the appropriate GM part number for warranty transactions. If it becomes necessary to use a non-GM component, provide documentation supporting the use of the part. ...
Recall Completion - 06/30/2011
... at the time of the lifter repair. The particular campaign had been open for several months. The GM representative's comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular...
Sublet Basics - 06/08/2011
... transaction. Basically, any mandatory measurements, specs, reading, and so on that are required of GM service agents will need to be provided by the sublet repair facility and documented on the job card. Furthermore, the repair must be performed by the...
Recall Tips - 04/27/2011
... of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the "jam" nuts are replaced. When replacing the rear toe links for this concern it is not necessary to order additional "jam" nuts.Recall 11034...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... id number, if not already createdWith the PRA in accept status, the claim may then be submitted to GM for paymentSpecific details concerning the requirements for submitting engine and transmission claims can be found in the latest version of the GM Policy...
Watch those recalls - 11/18/2010
... the customers trust and confidence in your business. Finally, you'll be telling the customer that GM stands behind the product that they sell.Keep in mind that the cost of not confirming the recall and recall procedure for the VIN can be significant....
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Incompatible Part Rejects - 05/12/2010
... the parts were necessary and the labour operation is correct, the transaction must be routed for GM authorization.When requesting GM authorization, written comments must be included that detail why the part or parts that caused the reject were required...
Global Warranty Management Tips - 05/12/2010
... (e.g. goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin...
Parts and Causal Parts - 02/04/2010
... out on the job card, but isn't necessarily the failed part, or causal part. It's important to GM to understand which parts failed and this information cannot be conveyed if the part number isn't entered with the transaction. Let's say the forward clutch...
Global Warranty Tips - 03/11/2010
... the rental amount, rental VIN, rental days, and reason for rental. Expense for rentals with a non-GM VIN, or if the VIN is beyond two years old, must be fully supported through documentation to the GM Service Manager. If submitted without a supporting...
Updates and Reminders - 09/26/2022
... option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including...
Quick Rental Update - 10/26/2021
... request submitted at the conclusion of the repairs for the total number of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin,...
Missing Modules - 02/23/2022
... RPO code identifying the missing module will be at the top of the Vehicle Build information. GM has communicated in several messages in GlobalConnect that when components are available, customer’s vehicles will be retrofitted and the modules will...
Reducing Rejected Transactions - 02/23/2022
... And that starts with knowing your empowerment. All claims over $2,500 must be submitted with GM Authorization. Transactions over the amount/labor time listed below also require submission with GM Authorization. Transactions up to the amount/labor...
Dongle Device Scans - 06/26/2023
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty trucks,...
Reconditioning Used Vehicles - 05/23/2023
... to repair line of the job card. However, you cannot recondition or refurbish a used vehicle at GM’s expense. Reconditioning or refurbishing a GM used vehicle refers to non-warrantable services aimed at improving the vehicle’s condition...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Dongle Scan - 03/23/2023
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Standards of Empowerment - 01/27/2021
... to achieve 90% or greater by the end of the quarter. Due to the impact of the Coronavirus, GM adjusted processes and requirements to assist dealers meet STS goals. With the 2020 Service Training Standards all dealers were able to achieve 90% of the minimum...
Labor Operation Exceptions - 04/29/2021
... and find the labor operation from the available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone...
Rental Days - 12/02/2019
... 8th day for rentals that exceed 7 days. Final approval is required when the rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Restriction! Special Coverage 12313 - 02/27/2014
... to run rough. Involved vehicles include the 2010-2011 Buick LaCrosse, Chevrolet Equinox, and GMC Terrain, and 2011 Buick Regal, equipped with a 2.4L engine. Dealers are to replace the engine balance shaft chain and fuel pump. Involved vehicles are covered...
2014 Certified Service Employee Discount Program - 05/09/2014
The Certified Service GM Employee Discount Program has been extended for the 2014 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Floor Plan Reimbursement - 07/01/2014
... strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until...
Causal Part Description - 01/21/2015
... cause description area of the job card which part failed, but if not, take the time to ask so that GM gets the correct information. Occasionally, none of the parts listed on the job card will actually be the causal part. This is typical when an...
Recalls - 02/23/2015
Every GM dealership has been experiencing an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have...
New Transportation Claim Submission Requirements - 02/23/2015
... has been asked if the dollar amount of the repair matters when it comes to this disclosure, GM does not answer that question in the Service P&P Manual, rather, they direct the reader to get legal advice, especially since disclosure requirements vary...
Customer Pay Service Offer - 11/25/2014
In early November, GM announced a national consumer service offer for $20 off $100 or more of customer paid service at a Chevrolet, Buick, GMC, or Cadillac dealership. The offer may be used toward a repair or service that is recommended or required by...
Updated CCND Labour Operations - 12/19/2014
... the intent back then, and still now, to provide a labour operation that when used, reported to GM that there was a concern, but there was not a problem found. Before the advent of these labour operations, service agents would use a repair or replace...
Techline Data Service - 02/02/2016
GM recently announced Techline Data Service (TDS) to address the problem with vehicle software updates that are becoming larger and more difficult to manage. TDS is an enhancement to the way larger files are delivered and managed through TIS2Web. It is ...
Concern Not Duplicated Labor Operations - 12/01/2015
... with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However,...
Parts Retention, Documentation, and Disposal - 04/08/2016
... by the service agent for remanufacturing, rebuilding, or scrap without prior written consent from GM. If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the...
Electronic Exchange Program - 07/29/2015
... exchanges are for radios and instrument clusters. The Service Policy and Procedures manual lists GM's authorized Electronic Service Centers in Article 2.6 as well as the components that must be obtained through one of these centers. It is not possible,...
2016 Cadillac-V - 10/23/2015
... support to ensure a successful introduction of the ATS-V and CTS-V. To contact the center, call GM TAC at 877.446.8227. GM encourages dealers to contact the center to report all product concerns, not just those that require technical assistance.&nbs...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these recalls are completed both for safety reasons...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, ...
Parts - 03/26/2015
... parts, must be returned to the parts department to be tagged, retained, and either returned to GM for WPC review or properly disposed of. Chaos and clutter in the service department is counter-productive. A productive environment is clean and efficient,...
Attaching a Document - 06/02/2015
... are a few reminders:Individual attachments must be less than 5MB in size. Be sure to indicate GM Authorization at the Authorization/Comments section of the job card and add comments prior to selecting the 'Add Attachment' button at the Attached...
Reject of the Month - Error code 232 - 08/23/2016
... (error code 038), the transaction could not be self-authorized and had to be routed with GM authorization for review of the repeat repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Empowerment Portal and Open Recalls - 09/27/2016
In late August, 2016, GM enhanced the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Rental Policies - 10/26/2016
... the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization to the WSC, including attaching a copy of the Claim Pre-Approval request form showing approval was made. As a reminder, record on the...
STS Training - 06/27/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
What is the Average Age of Your Transactions? - 07/28/2016
... at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all...
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Floor Plan Reimbursement - 07/01/2014
... strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until...
Causal Part Description - 01/21/2015
... cause description area of the job card which part failed, but if not, take the time to ask so that GM gets the correct information. Occasionally, none of the parts listed on the job card will actually be the causal part. This is typical when an...
Recalls - 02/23/2015
Every GM dealership has been experiencing an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have...
New Transportation Claim Submission Requirements - 02/23/2015
... has been asked if the dollar amount of the repair matters when it comes to this disclosure, GM does not answer that question in the Service P&P Manual, rather, they direct the reader to get legal advice, especially since disclosure requirements vary...
Customer Pay Service Offer - 11/25/2014
In early November, GM announced a national consumer service offer for $20 off $100 or more of customer paid service at a Chevrolet, Buick, GMC, or Cadillac dealership. The offer may be used toward a repair or service that is recommended or required by...
Updated CCND Labour Operations - 12/19/2014
... the intent back then, and still now, to provide a labour operation that when used, reported to GM that there was a concern, but there was not a problem found. Before the advent of these labour operations, service agents would use a repair or replace...
Techline Data Service - 02/02/2016
GM recently announced Techline Data Service (TDS) to address the problem with vehicle software updates that are becoming larger and more difficult to manage. TDS is an enhancement to the way larger files are delivered and managed through TIS2Web. It is ...
Concern Not Duplicated Labor Operations - 12/01/2015
... with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However,...
Parts Retention, Documentation, and Disposal - 04/08/2016
... by the service agent for remanufacturing, rebuilding, or scrap without prior written consent from GM. If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the...
Electronic Exchange Program - 07/29/2015
... exchanges are for radios and instrument clusters. The Service Policy and Procedures manual lists GM's authorized Electronic Service Centers in Article 2.6 as well as the components that must be obtained through one of these centers. It is not possible,...
2016 Cadillac-V - 10/23/2015
... support to ensure a successful introduction of the ATS-V and CTS-V. To contact the center, call GM TAC at 877.446.8227. GM encourages dealers to contact the center to report all product concerns, not just those that require technical assistance.&nbs...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these recalls are completed both for safety reasons...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, ...
Parts - 03/26/2015
... parts, must be returned to the parts department to be tagged, retained, and either returned to GM for WPC review or properly disposed of. Chaos and clutter in the service department is counter-productive. A productive environment is clean and efficient,...
Attaching a Document - 06/02/2015
... are a few reminders:Individual attachments must be less than 5MB in size. Be sure to indicate GM Authorization at the Authorization/Comments section of the job card and add comments prior to selecting the 'Add Attachment' button at the Attached...
Reject of the Month - Error code 232 - 08/23/2016
... (error code 038), the transaction could not be self-authorized and had to be routed with GM authorization for review of the repeat repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Empowerment Portal and Open Recalls - 09/27/2016
In late August, 2016, GM enhanced the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Rental Policies - 10/26/2016
... the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization to the WSC, including attaching a copy of the Claim Pre-Approval request form showing approval was made. As a reminder, record on the...
STS Training - 06/27/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
What is the Average Age of Your Transactions? - 07/28/2016
... at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all...
Empowerment Part II - 03/21/2017
Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The following provides...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic ...
Policy Decision - 04/23/2018
It has been a year since the launch of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
January 2015 Recall Update - 12/19/2014
... of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The recall addresses improperly crimped accelerator pedal position electrical...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Refurbished and Remanufactured Parts - 05/26/2021
... warranty, it is generally not an issue with most customers. Since the form is provided by GM, it’s certainly a best practice to let your customer know that the part you are about to replace on their vehicle is a remanufactured/refurbished part...
Goodwill Tools (Part II) - 02/25/2021
... reimburses dealers for providing a complimentary goodwill maintenance service, consistent with GM recommendations contained in the customer’s owner’s manual, when a customer was not issued a maintenance letter or other tools. There is a $100...
Reject of the Month - October 2020 - 09/22/2020
... and emissions recalls, special coverage adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The...
LTG Frequently Asked Questions - 09/22/2020
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs. ...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
Year End Submission - 10/31/2024
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Reject of the Month - March 2024 - 02/26/2024
... to repairs performed prior to start of warranty (834) and, in some cases, an error that required GM Authorization for review: labor code restricted in one case, and part incompatibility in the other case. The repair lines that rejected with error...
Forum - 01/05/2022
I had sent feedback for this and another reason on the maintenance chart, I'm not sure how happy GM would be that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and...
Forum - 07/06/2022
I think CDK transmits the claims when you do a batch submit but GM won't give you an answerback until the system processes them which is the next day. I think GM just parks them until they do the overnight processing. Yes I am on CDK so feel...
Forum - 10/02/2019
... the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This is true when reimbursing a customer for a paid repair...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: HELP - 01/24/2008
Copied from GM P & P manual Article 1.7.1: "• Claims are to be submitted within 30 days following the date of the repair order closing date to expedite prompt credit/payment. • Claims are to be submitted by dealer and received by GM/Saab and paid...
Warranty Briefs: Attaching a Document - 10/26/2022
... are exceeded. ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $ must have...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The following provides...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic ...
Policy Decision - 04/23/2018
It has been a year since the launch of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
January 2015 Recall Update - 12/19/2014
... of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The recall addresses improperly crimped accelerator pedal position electrical...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Refurbished and Remanufactured Parts - 05/26/2021
... warranty, it is generally not an issue with most customers. Since the form is provided by GM, it’s certainly a best practice to let your customer know that the part you are about to replace on their vehicle is a remanufactured/refurbished part...
Goodwill Tools (Part II) - 02/25/2021
... reimburses dealers for providing a complimentary goodwill maintenance service, consistent with GM recommendations contained in the customer’s owner’s manual, when a customer was not issued a maintenance letter or other tools. There is a $100...
Reject of the Month - October 2020 - 09/22/2020
... and emissions recalls, special coverage adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The...
LTG Frequently Asked Questions - 09/22/2020
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs. ...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
Year End Submission - 10/31/2024
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Reject of the Month - March 2024 - 02/26/2024
... to repairs performed prior to start of warranty (834) and, in some cases, an error that required GM Authorization for review: labor code restricted in one case, and part incompatibility in the other case. The repair lines that rejected with error...
Forum - 01/05/2022
I had sent feedback for this and another reason on the maintenance chart, I'm not sure how happy GM would be that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and...
Forum - 07/06/2022
I think CDK transmits the claims when you do a batch submit but GM won't give you an answerback until the system processes them which is the next day. I think GM just parks them until they do the overnight processing. Yes I am on CDK so feel...
Forum - 10/02/2019
... the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This is true when reimbursing a customer for a paid repair...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: HELP - 01/24/2008
Copied from GM P & P manual Article 1.7.1: "• Claims are to be submitted within 30 days following the date of the repair order closing date to expedite prompt credit/payment. • Claims are to be submitted by dealer and received by GM/Saab and paid...
Warranty Briefs: Attaching a Document - 10/26/2022
... are exceeded. ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $ must have...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
Battery Transaction Requirements - 10/25/2024
... battery issues by using the OnStar module to monitor the battery and upload the information to GM. The report identifies inventory vehicles that need charging or moving. Once a vehicle has been charged or moved it will drop off the report. It is recommended...
Re: Rental Cars - 10/20/2008
FROM GM MESSENGER: URGENT - DISTRIBUTE IMMEDIATELY Date: May 8, 2008 Subject: Correction for Pontiac G6 Courtesy Transportation Reimbursement Rate To: All US GM Dealers Attention: Service Manager and Warranty Administrator The 2008 edition of the...
General Comments - 10/10/2017
... transaction, the service agent has the ability to enter information in the general comments field. GM has stated that the purpose of utilizing this section is to include any information the service agent would like GM to see including comments that are...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... deductbile ($100.00 used in this example) $200.00 â€" balance owed dealer divided by 2 â€" GM responsible for 50%; service contract provider responsible for 50% $100.00 â€" submit this amount to service contract provider (questions about submission...
Limited Lifetime Parts Warranty - 11/25/2020
... 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit with transaction...
Goodwill Tools (Part I) - 01/27/2021
... issues, offset customer inconvenience, or to offer additional protection and peace of mind, using GM resources in an effective and responsible manner. Goodwill does not refer to a vehicle repair. Goodwill is described as “assistance expenditures...
September 2014 Recall Update - 09/09/2014
... of 11 years or 120,000 miles. Special Coverage 06020A: Tailgate Support Cable Replacement: GM is mailing special coverage reminder notices to owners of record that have not yet had repairs performed and are still within 12 years from the date the...
Compressed Natural Gas Vehicles - 09/09/2014
... recommended fill pressure. The recommended service pressure for 2011-present Chevrolet Express and GMC Savana CNG vans and 2013-present Chevrolet Silverado and GMC Sierra CNG trucks is 3600 psig at 70 degrees Fahrenheit. GM has mailed an advisory letter...
Recall Vehicle Action Report - 09/09/2014
... been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through Vehicle Registration data received from...
Next-Gen Volt - 09/09/2014
GM has revealed that it will debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a ...
Searchable Summary - 09/09/2014
GM has made available to the dealer, a searchable summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will ...
2015 Camaro - 09/09/2014
... on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle...
Recall 14192A - 11/25/2014
... to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components and charges to...
Corvette Restoration - 10/03/2014
GM and the National Corvette Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette ...
Limited Parts Return - 12/19/2014
... with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for repairs performed after November 21, 2014. Ensure that the parts are...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned ...
Summer-Only Tires - 02/23/2015
... tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle...
Chevrolet Bolt - 02/23/2015
GM has unveiled the Chevrolet Bolt, a $30,000 concept car that likely will go on sale in about two years. It will be introduced as an affordable electric car that can go 200 miles on a single charge. The 200 mile range will be attractive to those consumers ...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that ...
PQC Pre-Authorization - 02/23/2015
Certain dealers recently received notification from GM that they are required to contact the PQC Call Center Team for specific major component replacements for pre-authorization, effective February 2, 2015. The PQC process is as follows: contact the PQC...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
Warranty Parts Center - 06/06/2014
... number of dealer returned parts, carefully organized on shelving units, awaiting inspection by the GM or supplier engineers. Our WPC liaison provided a detailed overview of each area within the complex, explaining staff responsibilities. This seasoned...
Tablets - 05/09/2014
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Ignition Recall and GlobalConnect - 05/09/2014
G...
... battery issues by using the OnStar module to monitor the battery and upload the information to GM. The report identifies inventory vehicles that need charging or moving. Once a vehicle has been charged or moved it will drop off the report. It is recommended...
Re: Rental Cars - 10/20/2008
FROM GM MESSENGER: URGENT - DISTRIBUTE IMMEDIATELY Date: May 8, 2008 Subject: Correction for Pontiac G6 Courtesy Transportation Reimbursement Rate To: All US GM Dealers Attention: Service Manager and Warranty Administrator The 2008 edition of the...
General Comments - 10/10/2017
... transaction, the service agent has the ability to enter information in the general comments field. GM has stated that the purpose of utilizing this section is to include any information the service agent would like GM to see including comments that are...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... deductbile ($100.00 used in this example) $200.00 â€" balance owed dealer divided by 2 â€" GM responsible for 50%; service contract provider responsible for 50% $100.00 â€" submit this amount to service contract provider (questions about submission...
Limited Lifetime Parts Warranty - 11/25/2020
... 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit with transaction...
Goodwill Tools (Part I) - 01/27/2021
... issues, offset customer inconvenience, or to offer additional protection and peace of mind, using GM resources in an effective and responsible manner. Goodwill does not refer to a vehicle repair. Goodwill is described as “assistance expenditures...
September 2014 Recall Update - 09/09/2014
... of 11 years or 120,000 miles. Special Coverage 06020A: Tailgate Support Cable Replacement: GM is mailing special coverage reminder notices to owners of record that have not yet had repairs performed and are still within 12 years from the date the...
Compressed Natural Gas Vehicles - 09/09/2014
... recommended fill pressure. The recommended service pressure for 2011-present Chevrolet Express and GMC Savana CNG vans and 2013-present Chevrolet Silverado and GMC Sierra CNG trucks is 3600 psig at 70 degrees Fahrenheit. GM has mailed an advisory letter...
Recall Vehicle Action Report - 09/09/2014
... been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through Vehicle Registration data received from...
Next-Gen Volt - 09/09/2014
GM has revealed that it will debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a ...
Searchable Summary - 09/09/2014
GM has made available to the dealer, a searchable summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will ...
2015 Camaro - 09/09/2014
... on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle...
Recall 14192A - 11/25/2014
... to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components and charges to...
Corvette Restoration - 10/03/2014
GM and the National Corvette Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette ...
Limited Parts Return - 12/19/2014
... with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for repairs performed after November 21, 2014. Ensure that the parts are...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned ...
Summer-Only Tires - 02/23/2015
... tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle...
Chevrolet Bolt - 02/23/2015
GM has unveiled the Chevrolet Bolt, a $30,000 concept car that likely will go on sale in about two years. It will be introduced as an affordable electric car that can go 200 miles on a single charge. The 200 mile range will be attractive to those consumers ...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that ...
PQC Pre-Authorization - 02/23/2015
Certain dealers recently received notification from GM that they are required to contact the PQC Call Center Team for specific major component replacements for pre-authorization, effective February 2, 2015. The PQC process is as follows: contact the PQC...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
Warranty Parts Center - 06/06/2014
... number of dealer returned parts, carefully organized on shelving units, awaiting inspection by the GM or supplier engineers. Our WPC liaison provided a detailed overview of each area within the complex, explaining staff responsibilities. This seasoned...
Tablets - 05/09/2014
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Ignition Recall and GlobalConnect - 05/09/2014
G...
Missing Harness - 04/03/2014
In early March, GM released a Global Message notifying dealers that certain 2014 Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
Past Model Years - 02/27/2014
... all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians must clock the repair, but you should use the published base time and any additional time,...
The Authorization Code - 02/27/2014
Transaction authorizations (including Request for GM Authorization H-routed transactions) are specific codes applied to completed repairs when needed for certain transaction submission requirements. The authorization code and reason for issuing, along...
OnStar - 01/28/2014
... will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will have to pay a fee for connectivity. ...
DEF - 01/28/2014
... as DEF has a limited shelf life and can expire more quickly when in higher ambient temperatures. GM recommends the DEF refill procedure should take place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour...
Cruze - 06/02/2015
... Cruze will have a more sculpted and sweptback appearance. The redesigned features give the Cruze, GM's top selling U.S. car, a sleeker silhouette. The taillights have been redesigned for a more chiseled look, but will maintain the dual-element design....
June 2015 Recall Update - 06/02/2015
... system may have a condition in which the system was released as a dealer accessory before final GM validation approval. Dealers are instructed to remove and replace the hinged screen style rear seat entertainment system with a revised system, featuring...
Impala and Regal - 03/26/2015
... Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information ...
Aftersales Empowerment Request - 06/02/2015
... to missing or incorrect information. Only those requests with a "Rejected" status may be edited. GM may set an Empowerment request to "Void" if the request does not meet the required guidelines for usage. Void status is final and voided requests may...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Technician Training - 10/23/2015
... trained in the area for which the repair was performed. Transactions that are submitted to GM for review will be reviewed for training levels. When training standards have not been met, the transaction may be rejected with comments to reduce OLH...
Field Product Reports - 10/02/2015
Bulletin 07-00-89-036 is designed to assist dealers in providing digital pictures in a FPR. A digital photo assists GM with better understanding product concerns. To include digital images, use the email Field Product Reporting Process and attach the...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all ...
Upcoming Safety Recall 15438 - 06/30/2015
Some 2007-2008 Chevrolet Silverado and GMC Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier,...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty ...
STS Training - 04/28/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
January 2016 Recall Update - 01/11/2016
... step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine,...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
New Process for Identifying a Causal Part - 12/01/2015
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product and it is important information.GM reminds us in Document ID 4282119 that the causal part is not necessarily the...
In early March, GM released a Global Message notifying dealers that certain 2014 Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
Past Model Years - 02/27/2014
... all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians must clock the repair, but you should use the published base time and any additional time,...
The Authorization Code - 02/27/2014
Transaction authorizations (including Request for GM Authorization H-routed transactions) are specific codes applied to completed repairs when needed for certain transaction submission requirements. The authorization code and reason for issuing, along...
OnStar - 01/28/2014
... will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will have to pay a fee for connectivity. ...
DEF - 01/28/2014
... as DEF has a limited shelf life and can expire more quickly when in higher ambient temperatures. GM recommends the DEF refill procedure should take place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour...
Cruze - 06/02/2015
... Cruze will have a more sculpted and sweptback appearance. The redesigned features give the Cruze, GM's top selling U.S. car, a sleeker silhouette. The taillights have been redesigned for a more chiseled look, but will maintain the dual-element design....
June 2015 Recall Update - 06/02/2015
... system may have a condition in which the system was released as a dealer accessory before final GM validation approval. Dealers are instructed to remove and replace the hinged screen style rear seat entertainment system with a revised system, featuring...
Impala and Regal - 03/26/2015
... Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information ...
Aftersales Empowerment Request - 06/02/2015
... to missing or incorrect information. Only those requests with a "Rejected" status may be edited. GM may set an Empowerment request to "Void" if the request does not meet the required guidelines for usage. Void status is final and voided requests may...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Technician Training - 10/23/2015
... trained in the area for which the repair was performed. Transactions that are submitted to GM for review will be reviewed for training levels. When training standards have not been met, the transaction may be rejected with comments to reduce OLH...
Field Product Reports - 10/02/2015
Bulletin 07-00-89-036 is designed to assist dealers in providing digital pictures in a FPR. A digital photo assists GM with better understanding product concerns. To include digital images, use the email Field Product Reporting Process and attach the...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all ...
Upcoming Safety Recall 15438 - 06/30/2015
Some 2007-2008 Chevrolet Silverado and GMC Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier,...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty ...
STS Training - 04/28/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
January 2016 Recall Update - 01/11/2016
... step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine,...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
New Process for Identifying a Causal Part - 12/01/2015
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product and it is important information.GM reminds us in Document ID 4282119 that the causal part is not necessarily the...
Exchange Program for Electronic Products - 12/01/2015
... section. The bulletin contains the list of components that are available for exchange through GM authorized Electronic Service Centers. Additionally, there are certain electronic components that require the Service Agent to contact TAC for authorization...
Recall Completion - 01/11/2016
... The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford, Toyota, Volkswagen, Honda, and Fiat Chrysler to agree to voluntary reforms. ...
March 2016 Recall Update - 03/01/2016
... of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner Locking Performance: The part information section...
RACER Trust - 02/02/2016
... Environmental Response Trust, was established in 2011 as an independent trust during the GM bankruptcy settlement. When RACER took effect, properties in 14 states were under its charge. Sixty parcels required environmental cleanup. RACER's mission, beyond...
Bulletin 02-00-89-007D - 02/02/2016
This bulletin provides clarification of warranty eligibility for all light and medium duty trucks, including the GM TopKick and Chevrolet Kodiak trucks. An eligible dealer may provide crossline warranty as long as one of the following applies: 1) the...
Accessory Remote Start - 02/02/2016
When adding the GM Accessories Remote Start kit to a 2016 Malibu (VIN Z), and the vehicle was ordered with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were...
Chevrolet Bolt - 06/19/2017
... a DC fast charger that will provide up to 90 miles of range in about 30 minutes of charge time. GM advertises a range of 238 miles per full charge on the Bolt. ...
Production - 06/19/2017
GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end ...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Mid-Engine Chevrolet Corvette: - 08/21/2017
While it is unclear where a mid-engine Corvette would stand in Chevy’s lineup, it would give GM a competitor to Ford’s mid-engine GT, as well as Ferrari, Lamborghini, and Porsche. The Corvette would have a lower hood line, longer rear deck,...
Vibration Diagnosis - 08/21/2017
... to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly that must be attached to the job card. Technical...
OnStar - 09/27/2017
For the many GM customers affected by the recent hurricanes, OnStar was able to provide emergency assistance for those without power or cell phone service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle...
Reject of the Month - 10/24/2017
... with 75,273 miles that was currently involved in the buyback process. The concerns that lead to GM repurchasing the vehicle included: check engine light on, brake noise, poor shift and a/c noise. The job card was written with five warranty concerns...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version ...
Diagnostic Voucher - 03/21/2017
... and are now offering a Maintenance Letter as a goodwill tool to encourage customers to go to their GM dealership for maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the ...
Stop Leak - 03/21/2017
“GM does not use any stop leak product or additives in the cooling system on the Bolt EV, Volt, ELR, Spark EV, Malibu Hybrid, or CT6 Plug-In at the assembly plant. If a dealership or customer installs a stop leak product or any type of additive...
Robots - 04/17/2017
GM has connected about a quarter of its 30,000 factory robots to an internal private monitoring network. This connectivity prevents assembly line interruptions and robot replacements that can take as long as eight hours. A significant amount of money ...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down ...
Battery Replacement Transaction Debits - 05/22/2017
... a data entry error was made when entering the test code, the transaction should be resubmitted for GM Authorization within 30 days. The transaction must contain the correct code and a copy of the GR8 battery print out must be attached....
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Assembly Replacement Reminder - 07/28/2016
... WSC or WPC. The worksheet is required regardless of authorization for assembly replacement by a GM representative for customer satisfaction. ...
... section. The bulletin contains the list of components that are available for exchange through GM authorized Electronic Service Centers. Additionally, there are certain electronic components that require the Service Agent to contact TAC for authorization...
Recall Completion - 01/11/2016
... The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford, Toyota, Volkswagen, Honda, and Fiat Chrysler to agree to voluntary reforms. ...
March 2016 Recall Update - 03/01/2016
... of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner Locking Performance: The part information section...
RACER Trust - 02/02/2016
... Environmental Response Trust, was established in 2011 as an independent trust during the GM bankruptcy settlement. When RACER took effect, properties in 14 states were under its charge. Sixty parcels required environmental cleanup. RACER's mission, beyond...
Bulletin 02-00-89-007D - 02/02/2016
This bulletin provides clarification of warranty eligibility for all light and medium duty trucks, including the GM TopKick and Chevrolet Kodiak trucks. An eligible dealer may provide crossline warranty as long as one of the following applies: 1) the...
Accessory Remote Start - 02/02/2016
When adding the GM Accessories Remote Start kit to a 2016 Malibu (VIN Z), and the vehicle was ordered with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were...
Chevrolet Bolt - 06/19/2017
... a DC fast charger that will provide up to 90 miles of range in about 30 minutes of charge time. GM advertises a range of 238 miles per full charge on the Bolt. ...
Production - 06/19/2017
GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end ...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Mid-Engine Chevrolet Corvette: - 08/21/2017
While it is unclear where a mid-engine Corvette would stand in Chevy’s lineup, it would give GM a competitor to Ford’s mid-engine GT, as well as Ferrari, Lamborghini, and Porsche. The Corvette would have a lower hood line, longer rear deck,...
Vibration Diagnosis - 08/21/2017
... to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly that must be attached to the job card. Technical...
OnStar - 09/27/2017
For the many GM customers affected by the recent hurricanes, OnStar was able to provide emergency assistance for those without power or cell phone service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle...
Reject of the Month - 10/24/2017
... with 75,273 miles that was currently involved in the buyback process. The concerns that lead to GM repurchasing the vehicle included: check engine light on, brake noise, poor shift and a/c noise. The job card was written with five warranty concerns...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version ...
Diagnostic Voucher - 03/21/2017
... and are now offering a Maintenance Letter as a goodwill tool to encourage customers to go to their GM dealership for maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the ...
Stop Leak - 03/21/2017
“GM does not use any stop leak product or additives in the cooling system on the Bolt EV, Volt, ELR, Spark EV, Malibu Hybrid, or CT6 Plug-In at the assembly plant. If a dealership or customer installs a stop leak product or any type of additive...
Robots - 04/17/2017
GM has connected about a quarter of its 30,000 factory robots to an internal private monitoring network. This connectivity prevents assembly line interruptions and robot replacements that can take as long as eight hours. A significant amount of money ...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down ...
Battery Replacement Transaction Debits - 05/22/2017
... a data entry error was made when entering the test code, the transaction should be resubmitted for GM Authorization within 30 days. The transaction must contain the correct code and a copy of the GR8 battery print out must be attached....
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Assembly Replacement Reminder - 07/28/2016
... WSC or WPC. The worksheet is required regardless of authorization for assembly replacement by a GM representative for customer satisfaction. ...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... the worksheet to the warranty transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the...
Sales - 10/26/2016
... 1.8 million with an increase of 3%; Toyota's sales were at 1.57 million with a decrease of 1.1%; GM at the bottom at 1.53 million with a decrease of 4.0%. Cadillac has had 4 straight months of sales gains, bringing the brand into a sales tie with Acura...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
Tire Prorating & Admin Allowance - 10/26/2016
... 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new tables address 2017 to current Chevrolet, GMC models and 2017 to current Buick, Cadillac models. Dealers may...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
... hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time there are no real world examples of anyone remotely hacking into a vehicle...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return ...
GMPP Discontinued For Sale - 11/29/2016
Effective December 1, 2016, the GM Protection Plan program will be discontinued for sale in every state. For all GMPP contracts sold through November 30, 2016, there will be no impact on the ongoing policy administration and claims processes that are...
Wheel Alignment Warranty Transactions - 11/29/2016
... a vehicle does need to be aligned prior to 500 miles, the transaction will need to be routed for GM authorization to the Warranty Support Center. They will require the alignment printout be attached to the transaction. It is recommended in bulletin 07-03-07-009...
The Velite - 11/29/2016
The second generation Chevrolet Volt is going to be badged a Buick in China. GM plans to unveil the Buick plug-in hybrid concept, the Velite, at the Guangzhou Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question ...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions ...
Recall Completion Reminder - 02/17/2017
... recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are...
IVH - Vehicle Build - 02/17/2017
... are displayed in this section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Odometer Less Than Previously Reported - 02/20/2018
... prior to transaction submission or after the first reject. Mileage error claims over $500 must be GM Authorized. ...
Bulletin 18-NA-146 - 05/22/2018
... replacement must be identified by the technician. When the warranty transaction is submitted to GM, the assembly should not be selected as the causal part. Rather, the part that created the need to replace the assembly should be identified in the causal...
Product Assistance Claim - 04/23/2018
... thoroughly reviewed during the investigation process to determine if there is any indication of a GM warrantable concern or a goodwill situation is present. The process associated with a PAC case is identified in bulletin 18-NA-099. ...
PAC Courtesy Transportation - 04/23/2018
If requested by the customer, GM may offer rental transportation while an investigation is being performed for a Product Assistance Claim. The rental claim submission process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains...
TransFlow Machine - 05/22/2018
... Measuring the transmission cooler system oil flow rate determines if the cooler meets the current GM flow rate specification. The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for...
TAC Case Closing - 01/22/2018
... available in the GlobalConnect App Center. The system is designed to simplify communication with GM dealerships while increasing the speed and efficiency of TAC case resolution. All current cases are located in the DCM system under the TAC tab. Dealers...
2018 PQC Contact Requirements - 01/22/2018
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile ...
Recall Summary Update - 01/22/2018
... was announced, which continued through the end of the year. Due to the success of the program, GM has extended it through February 28, 2018. The program extension which began January 1, 2018, includes an increased completion bonus of $50. The recall...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future” ...
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... the worksheet to the warranty transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the...
Sales - 10/26/2016
... 1.8 million with an increase of 3%; Toyota's sales were at 1.57 million with a decrease of 1.1%; GM at the bottom at 1.53 million with a decrease of 4.0%. Cadillac has had 4 straight months of sales gains, bringing the brand into a sales tie with Acura...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
Tire Prorating & Admin Allowance - 10/26/2016
... 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new tables address 2017 to current Chevrolet, GMC models and 2017 to current Buick, Cadillac models. Dealers may...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
... hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time there are no real world examples of anyone remotely hacking into a vehicle...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return ...
GMPP Discontinued For Sale - 11/29/2016
Effective December 1, 2016, the GM Protection Plan program will be discontinued for sale in every state. For all GMPP contracts sold through November 30, 2016, there will be no impact on the ongoing policy administration and claims processes that are...
Wheel Alignment Warranty Transactions - 11/29/2016
... a vehicle does need to be aligned prior to 500 miles, the transaction will need to be routed for GM authorization to the Warranty Support Center. They will require the alignment printout be attached to the transaction. It is recommended in bulletin 07-03-07-009...
The Velite - 11/29/2016
The second generation Chevrolet Volt is going to be badged a Buick in China. GM plans to unveil the Buick plug-in hybrid concept, the Velite, at the Guangzhou Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question ...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions ...
Recall Completion Reminder - 02/17/2017
... recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are...
IVH - Vehicle Build - 02/17/2017
... are displayed in this section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Odometer Less Than Previously Reported - 02/20/2018
... prior to transaction submission or after the first reject. Mileage error claims over $500 must be GM Authorized. ...
Bulletin 18-NA-146 - 05/22/2018
... replacement must be identified by the technician. When the warranty transaction is submitted to GM, the assembly should not be selected as the causal part. Rather, the part that created the need to replace the assembly should be identified in the causal...
Product Assistance Claim - 04/23/2018
... thoroughly reviewed during the investigation process to determine if there is any indication of a GM warrantable concern or a goodwill situation is present. The process associated with a PAC case is identified in bulletin 18-NA-099. ...
PAC Courtesy Transportation - 04/23/2018
If requested by the customer, GM may offer rental transportation while an investigation is being performed for a Product Assistance Claim. The rental claim submission process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains...
TransFlow Machine - 05/22/2018
... Measuring the transmission cooler system oil flow rate determines if the cooler meets the current GM flow rate specification. The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for...
TAC Case Closing - 01/22/2018
... available in the GlobalConnect App Center. The system is designed to simplify communication with GM dealerships while increasing the speed and efficiency of TAC case resolution. All current cases are located in the DCM system under the TAC tab. Dealers...
2018 PQC Contact Requirements - 01/22/2018
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile ...
Recall Summary Update - 01/22/2018
... was announced, which continued through the end of the year. Due to the success of the program, GM has extended it through February 28, 2018. The program extension which began January 1, 2018, includes an increased completion bonus of $50. The recall...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future” ...
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing ...
Transmission Flush Code - 07/23/2018
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... has requested policy consideration for an out of warranty repair, to determine the applicable GM participation. When participation is involved, the entire repair must be calculated at warranty rates. The participation amount must be submitted in the...
Attachment Reminder - 07/23/2018
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Paid Transaction Audit - 07/23/2018
GM recently audited paid safety and noncompliance recalls that were processed without a Service Programming System Warranty Claim Code or with an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in ...
Goodwill Tools - 06/25/2018
As an alternative to paying for non-warranty repairs, GM provides specific goodwill tools designed to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or...
Push Button Start - 06/25/2018
While keyless ignition has become more common within GM’s portfolio in the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance, ...
High Voltage Battery - 06/25/2018
... BSC must be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
Cadillac HQ - 10/24/2018
... headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for new Cadillacs, including design, engineering,...
PRA Reminder - 10/24/2018
... new PRA mobile app to capture component images and send them with vehicle information directly to GM Representatives for review. ...
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid, ...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... allowed for labor code X. The error code does not allow service agent self-authorization or GM authorization for review; it must be corrected at the dealership level. The warranty administrator reviewed the transaction with service management...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
New Vehicle Tire Warranty Program - 12/19/2018
... year. The prorate charts remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Flush Codes - 12/19/2018
As released in GlobalConnect Message GCUS-9-6971, and effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal...
Hummer EV Edition 1 - 12/29/2020
The all electric 2022 GMC Hummer EV Edition 1 pickup sold out in 10 minutes despite a price tag of more than $100,000. The EV is currently at GM’s proving grounds in Milford, undergoing testing and evaluation.
Scheduled Maintenance - 11/25/2020
In October, GM announced that the Chevrolet Complete Care Maintenance Program increased the reimbursement amount on the Chevrolet Corvette. The amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary...
Shocks - 11/25/2020
... many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow updated diagnostic procedures (including...
Takata Air Bag - 10/27/2020
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Parts Warranty - 10/27/2020
... amount of the total transaction is over $500. All part warranty transactions over $500 require GM authorization and it is a requirement to attach a copy of the customer’s original job card that shows the purchase of the part and labor or in the...
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing ...
Transmission Flush Code - 07/23/2018
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... has requested policy consideration for an out of warranty repair, to determine the applicable GM participation. When participation is involved, the entire repair must be calculated at warranty rates. The participation amount must be submitted in the...
Attachment Reminder - 07/23/2018
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Paid Transaction Audit - 07/23/2018
GM recently audited paid safety and noncompliance recalls that were processed without a Service Programming System Warranty Claim Code or with an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in ...
Goodwill Tools - 06/25/2018
As an alternative to paying for non-warranty repairs, GM provides specific goodwill tools designed to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or...
Push Button Start - 06/25/2018
While keyless ignition has become more common within GM’s portfolio in the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance, ...
High Voltage Battery - 06/25/2018
... BSC must be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
Cadillac HQ - 10/24/2018
... headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for new Cadillacs, including design, engineering,...
PRA Reminder - 10/24/2018
... new PRA mobile app to capture component images and send them with vehicle information directly to GM Representatives for review. ...
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid, ...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... allowed for labor code X. The error code does not allow service agent self-authorization or GM authorization for review; it must be corrected at the dealership level. The warranty administrator reviewed the transaction with service management...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
New Vehicle Tire Warranty Program - 12/19/2018
... year. The prorate charts remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Flush Codes - 12/19/2018
As released in GlobalConnect Message GCUS-9-6971, and effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal...
Hummer EV Edition 1 - 12/29/2020
The all electric 2022 GMC Hummer EV Edition 1 pickup sold out in 10 minutes despite a price tag of more than $100,000. The EV is currently at GM’s proving grounds in Milford, undergoing testing and evaluation.
Scheduled Maintenance - 11/25/2020
In October, GM announced that the Chevrolet Complete Care Maintenance Program increased the reimbursement amount on the Chevrolet Corvette. The amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary...
Shocks - 11/25/2020
... many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow updated diagnostic procedures (including...
Takata Air Bag - 10/27/2020
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Parts Warranty - 10/27/2020
... amount of the total transaction is over $500. All part warranty transactions over $500 require GM authorization and it is a requirement to attach a copy of the customer’s original job card that shows the purchase of the part and labor or in the...
7 or More Rental Days - 10/27/2020
... greater than 7 days in length, attach a copy of the form to the transaction when submitting with GM Authorization for review. The dealer is responsible for providing the detail to support the request for the extended rental. ...
Solar Powered - 04/29/2020
In three years, GM expects all of its facilities in southeast Michigan to run on clean and renewable energy after purchasing 500,000 megawatt hours of solar energy from DTE Energy’s MIGreenPower program. The investment in MIGreenPower should deliver...
Empowerment Restriction - 02/25/2021
... 4, 2021. Transactions requiring one or both of those authorizations must be submitted with GM Authorization for WSC review. Dealers that met the 2021 Q1 threshold of 80% on 3/31/2021, will receive a reset of their empowerment levels in mid-April.&nb...
STS Thresholds - 02/25/2021
Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat...
Infrastructure - 02/25/2021
... group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Drive Motor Battery Core Return - 04/29/2021
... sections (also referred to as Lithium Ion high voltage batteries) are to be returned to the GM CCA Oklahoma City BSC within 30 days of the dealers receipt of the battery/battery section. Dealers will be charged the value of the replacement battery if...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Policies for Engine and Transmission Replacements - 03/22/2021
GM has had a long-time policy that dealers are to perform the most cost-effective repair when it comes to replacing an engine or a transmission. A cost comparison worksheet is recommended to use in calculating the most economical repair. Additionally, ...
Electric Hummer SUV - 03/22/2021
GM is expected to begin building the electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It ...
Light-Duty Full-Size Pickups - 03/22/2021
GM anticipates building certain 2021 light-duty full-size pickup trucks without a fuel management module in response to the global semiconductor chip shortage. The lack of active fuel management/dynamic fuel management module means that affected models, ...
Shutdown - 03/22/2021
... lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible, the idled plant may cost the company 5,100 units of production in March. Efforts are underway to correct...
Medium Duty / Light Duty - 03/22/2021
In March GM announced the separation of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC...
Medium Duty Labor Rate Increase - 03/22/2021
... received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty...
Certified Service Private Offer - 06/29/2021
GM has announced a private promotion providing eligible customers $50 off or $25 off most services. The offer is available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that ...
Silverado Electric - 05/26/2021
The first ever Chevrolet Silverado Electric Pickup truck is scheduled to be built at GM’s Factory ZERO plant in Detroit and Hamtramck, MI. The electric full-size pick-up truck is designed to be an EV, with an estimated range of more than 400 miles...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can ...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Semiconductor Vehicle Feature Update - 07/27/2021
Due to the global, industry-wide shortage of semiconductors, GM has announced the electronic steering column lock feature will no longer be available on certain 2021 model year Chevrolet Tahoe and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and...
Diesel Engine Block Heater Cord - 07/27/2021
... Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, ...
Canadian Vehicles - 07/27/2021
... The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin 16NA119-06 for complete detail....
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers ...
Warranty Part Tagging - 02/27/2020
... and accurately identify the correct warranty part if the part is requested for inspection by GM. A copy of the job card and the WPC shipping list should be included within the box returned to the WPC....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement ...
... greater than 7 days in length, attach a copy of the form to the transaction when submitting with GM Authorization for review. The dealer is responsible for providing the detail to support the request for the extended rental. ...
Solar Powered - 04/29/2020
In three years, GM expects all of its facilities in southeast Michigan to run on clean and renewable energy after purchasing 500,000 megawatt hours of solar energy from DTE Energy’s MIGreenPower program. The investment in MIGreenPower should deliver...
Empowerment Restriction - 02/25/2021
... 4, 2021. Transactions requiring one or both of those authorizations must be submitted with GM Authorization for WSC review. Dealers that met the 2021 Q1 threshold of 80% on 3/31/2021, will receive a reset of their empowerment levels in mid-April.&nb...
STS Thresholds - 02/25/2021
Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat...
Infrastructure - 02/25/2021
... group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Drive Motor Battery Core Return - 04/29/2021
... sections (also referred to as Lithium Ion high voltage batteries) are to be returned to the GM CCA Oklahoma City BSC within 30 days of the dealers receipt of the battery/battery section. Dealers will be charged the value of the replacement battery if...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Policies for Engine and Transmission Replacements - 03/22/2021
GM has had a long-time policy that dealers are to perform the most cost-effective repair when it comes to replacing an engine or a transmission. A cost comparison worksheet is recommended to use in calculating the most economical repair. Additionally, ...
Electric Hummer SUV - 03/22/2021
GM is expected to begin building the electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It ...
Light-Duty Full-Size Pickups - 03/22/2021
GM anticipates building certain 2021 light-duty full-size pickup trucks without a fuel management module in response to the global semiconductor chip shortage. The lack of active fuel management/dynamic fuel management module means that affected models, ...
Shutdown - 03/22/2021
... lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible, the idled plant may cost the company 5,100 units of production in March. Efforts are underway to correct...
Medium Duty / Light Duty - 03/22/2021
In March GM announced the separation of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC...
Medium Duty Labor Rate Increase - 03/22/2021
... received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty...
Certified Service Private Offer - 06/29/2021
GM has announced a private promotion providing eligible customers $50 off or $25 off most services. The offer is available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that ...
Silverado Electric - 05/26/2021
The first ever Chevrolet Silverado Electric Pickup truck is scheduled to be built at GM’s Factory ZERO plant in Detroit and Hamtramck, MI. The electric full-size pick-up truck is designed to be an EV, with an estimated range of more than 400 miles...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can ...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Semiconductor Vehicle Feature Update - 07/27/2021
Due to the global, industry-wide shortage of semiconductors, GM has announced the electronic steering column lock feature will no longer be available on certain 2021 model year Chevrolet Tahoe and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and...
Diesel Engine Block Heater Cord - 07/27/2021
... Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, ...
Canadian Vehicles - 07/27/2021
... The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin 16NA119-06 for complete detail....
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers ...
Warranty Part Tagging - 02/27/2020
... and accurately identify the correct warranty part if the part is requested for inspection by GM. A copy of the job card and the WPC shipping list should be included within the box returned to the WPC....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement ...
Accessories and Specialty Parts - 01/28/2020
... 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number one in accessorization. Ford F series trucks and Ram trucks rounded out the top three, with the Jeep Wrangler, Ford Mustang,...
STS Training - 01/28/2020
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Service Agent Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
Battery Powered Escalade - 01/03/2020
It is anticipated that GM will produce an electric luxury SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant....
Website Providers - 12/02/2019
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
The UAW - 10/23/2019
... job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
High Voltage Lithium-Ion Battery Section - 10/23/2019
... but high voltage battery sections are not under restriction and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be...
Field Action Vehicle Status Change Form - 10/23/2019
... filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM ...
General Comments - 07/30/2019
... with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide quick verbiage about what the adjustment is for....
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to ...
Suspected Tampering or Modifications - 03/27/2019
... information. The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Pre-Repair Authorization - 02/21/2019
... seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component. Dealers utilize the CSMT (Certified Service Mobile Toolbox) app to submit an authorization request...
CSMT App - 02/21/2019
... be used by any member of the service department team. Although recommended, it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems,...
Approved Pre-Authorizations - 02/21/2019
... submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number provided on the email. Enter comments in the Comments...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... part total is over $250.00, or the entire transaction is over $2,500.00, the claim will require GM Authorization with a detailed explanation. Attaching the service manager’s signature, date, time, and approval explanation, as shown on the job card...
Odometer Discrepancy - 01/21/2019
... does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists...
Compact Crossovers - 06/26/2019
GM has plans to add small crossovers into the Chevrolet and Buick lineup early next year. The Chevrolet TrailBlazer will be resurrected as well as a larger version of the Buick Encore. The 2021 TrailBlazer will include a RS trim. During the 2000’s, ...
Airless Tires - 06/26/2019
GM and tire supplier Michelin have formed a joint research agreement to develop and validate the tire supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the ...
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
PET Attachment Reminder - 06/26/2019
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
Battery and Parts Warranty - 05/29/2019
... the base warranty. Otherwise, part warranty transactions are not handled through the WSC or GM. ...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... for a given repair. The LTG within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
Courtesy Transportation - 10/26/2021
... CTP/CTA Program, reimbursement allowances for car/ride sharing, and Hertz Corporations support of GM’s rental allowances. If the dealer is unsuccessful in securing a rental within the program, the DVM may be contacted to discuss the situation and...
Ultra Cruise - 10/26/2021
GM plans to introduce the advanced driver-assistance technology, Ultra Cruise, in 2023. The current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving ...
... 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number one in accessorization. Ford F series trucks and Ram trucks rounded out the top three, with the Jeep Wrangler, Ford Mustang,...
STS Training - 01/28/2020
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Service Agent Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
Battery Powered Escalade - 01/03/2020
It is anticipated that GM will produce an electric luxury SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant....
Website Providers - 12/02/2019
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
The UAW - 10/23/2019
... job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
High Voltage Lithium-Ion Battery Section - 10/23/2019
... but high voltage battery sections are not under restriction and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be...
Field Action Vehicle Status Change Form - 10/23/2019
... filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM ...
General Comments - 07/30/2019
... with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide quick verbiage about what the adjustment is for....
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to ...
Suspected Tampering or Modifications - 03/27/2019
... information. The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Pre-Repair Authorization - 02/21/2019
... seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component. Dealers utilize the CSMT (Certified Service Mobile Toolbox) app to submit an authorization request...
CSMT App - 02/21/2019
... be used by any member of the service department team. Although recommended, it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems,...
Approved Pre-Authorizations - 02/21/2019
... submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number provided on the email. Enter comments in the Comments...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... part total is over $250.00, or the entire transaction is over $2,500.00, the claim will require GM Authorization with a detailed explanation. Attaching the service manager’s signature, date, time, and approval explanation, as shown on the job card...
Odometer Discrepancy - 01/21/2019
... does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists...
Compact Crossovers - 06/26/2019
GM has plans to add small crossovers into the Chevrolet and Buick lineup early next year. The Chevrolet TrailBlazer will be resurrected as well as a larger version of the Buick Encore. The 2021 TrailBlazer will include a RS trim. During the 2000’s, ...
Airless Tires - 06/26/2019
GM and tire supplier Michelin have formed a joint research agreement to develop and validate the tire supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the ...
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
PET Attachment Reminder - 06/26/2019
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
Battery and Parts Warranty - 05/29/2019
... the base warranty. Otherwise, part warranty transactions are not handled through the WSC or GM. ...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... for a given repair. The LTG within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
Courtesy Transportation - 10/26/2021
... CTP/CTA Program, reimbursement allowances for car/ride sharing, and Hertz Corporations support of GM’s rental allowances. If the dealer is unsuccessful in securing a rental within the program, the DVM may be contacted to discuss the situation and...
Ultra Cruise - 10/26/2021
GM plans to introduce the advanced driver-assistance technology, Ultra Cruise, in 2023. The current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving ...
Hummer EV - 12/01/2021
The Edition 1 model of the GMC Hummer electric crew cab pickup will be able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at...
Chevrolet Silverado - 12/01/2021
... and is now building the full-size light-duty and heavy-duty pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring....
EPC - 08/30/2021
... of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
Silverado EV - 10/01/2021
... propulsion system allows the vehicle to have a different design than the gasoline version. GM’s North American president has stated that the flexibility of the Ultium battery platform removes the architectural limits that internal combustion vehicles...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
Bulletin 21NA068 - 01/27/2022
... Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017...
Casting Plant - 01/04/2022
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous ...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed ...
Goodwill Tool - 01/03/2022
... has been temporarily suspended. Until the issue is resolved dealers are advised to consider My GM Rewards points instead to resolve issues and establish customer goodwill. Refer to the Dealer Empowerment Guide for a full list of available Goodwill T...
Chevrolet Spark - 02/23/2022
... be discontinued and removed from the Chevy lineup after August 2022. The move is unsurprising as GM has been phasing out car production for years. The Cruze, Sonic and Impala are all no longer in production. There are three car nameplates on the Chevy...
(CPO) - Courtesy Transportation - 02/23/2022
... that the Courtesy Transportation program may be used in conjunction with repairs covered by a GM CPO Warranty. ...
(CPO) - Towing - 02/23/2022
... towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
Sublet Body Repair - 03/28/2022
... reimbursement amount. That amount is the maximum that the sublet shop can charge for the repairs. GM will not reimburse for an amount that exceeds the dealer calculated amount. Provide the sublet repair shop with the maximum reimbursement amount so their...
Equinox EV - 09/26/2022
... a 250-mile driving range, with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To...
Buick - 09/26/2022
... the start of 2022. Only 13 of those were standalone stores, the majority have dual showrooms with GMC. So, the majority of dealers who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
SAVI - 09/26/2022
... entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Service Information - 10/28/2022
... The Labor Time Guide (LTG) within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
High Voltage Lithium-Ion Batteries - 10/28/2022
... involving High Voltage Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to ...
CSMT App Enhanced - 08/22/2022
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. Field Product Reporting (FPR): Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues....
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
The Edition 1 model of the GMC Hummer electric crew cab pickup will be able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at...
Chevrolet Silverado - 12/01/2021
... and is now building the full-size light-duty and heavy-duty pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring....
EPC - 08/30/2021
... of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
Silverado EV - 10/01/2021
... propulsion system allows the vehicle to have a different design than the gasoline version. GM’s North American president has stated that the flexibility of the Ultium battery platform removes the architectural limits that internal combustion vehicles...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
Bulletin 21NA068 - 01/27/2022
... Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017...
Casting Plant - 01/04/2022
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous ...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed ...
Goodwill Tool - 01/03/2022
... has been temporarily suspended. Until the issue is resolved dealers are advised to consider My GM Rewards points instead to resolve issues and establish customer goodwill. Refer to the Dealer Empowerment Guide for a full list of available Goodwill T...
Chevrolet Spark - 02/23/2022
... be discontinued and removed from the Chevy lineup after August 2022. The move is unsurprising as GM has been phasing out car production for years. The Cruze, Sonic and Impala are all no longer in production. There are three car nameplates on the Chevy...
(CPO) - Courtesy Transportation - 02/23/2022
... that the Courtesy Transportation program may be used in conjunction with repairs covered by a GM CPO Warranty. ...
(CPO) - Towing - 02/23/2022
... towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
Sublet Body Repair - 03/28/2022
... reimbursement amount. That amount is the maximum that the sublet shop can charge for the repairs. GM will not reimburse for an amount that exceeds the dealer calculated amount. Provide the sublet repair shop with the maximum reimbursement amount so their...
Equinox EV - 09/26/2022
... a 250-mile driving range, with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To...
Buick - 09/26/2022
... the start of 2022. Only 13 of those were standalone stores, the majority have dual showrooms with GMC. So, the majority of dealers who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
SAVI - 09/26/2022
... entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Service Information - 10/28/2022
... The Labor Time Guide (LTG) within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
High Voltage Lithium-Ion Batteries - 10/28/2022
... involving High Voltage Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to ...
CSMT App Enhanced - 08/22/2022
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. Field Product Reporting (FPR): Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues....
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
Super Cruise - 08/22/2022
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out ...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
Material Returns - 09/26/2022
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Major Transmission Repairs - 05/25/2022
... some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add time to be used when major component failure has occurred and time is needed to clean...
CSMT RPT - 05/25/2022
... and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
Sunset of the GR8 - 05/25/2022
... recommended and approved tool for diagnosing battery replacement. The DCBS is scheduled to become GM required Essential Equipment effective 1/1/2024. Dealers may continue to use the Midtronics GR8 through the end of 2023. Beginning 1/1/2024, the GR8...
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other ...
PET - 03/23/2023
... transaction when submitting a Policy claim in GWM. The PET must always be run prior to offering GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
Proving Grounds - 03/23/2023
GM’s Milford Proving Ground is a highly secured and surveilled place located in the country northwest of Detroit. Road surfaces at the proving grounds vary with straightaways with no speed limit, to a three-mile Milford Road Course, and Black Lake. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Voluntary Buyout - 04/25/2023
About 5,000 salaried employees have elected to leave GM through voluntary buyouts. The number represents about 6% of the 81,000 salaried employees globally in 2022. The buyout program came in line with the automaker’s expectations as part of an...
New Vehicle Inventory Battery Procedures - 02/28/2023
... for an extended period and are no longer transmitting battery state of health information to GM via Remote Vehicle Diagnostics. Sitting in one location for long periods can also lead to tire flat spotting and brake corrosion build up. These vehicles...
Engineering Information Bulletins - 01/24/2023
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer ...
Core Battery Return - 01/24/2023
... must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning the removed high voltage ...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Service Information - 01/04/2023
... search for relevant publications when the technician needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Charging - 01/05/2023
... assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
... The added option code will display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
Hummer Omega Edition - 05/23/2023
GM is offering a limited edition 2024 GMC Hummer electric pickup and SUV, called the Omega Edition. The Omega editions are priced starting at $140,000. The Omega Edition is a nod to Hummer’s space themed inspiration. Designers and engineers called ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Robotaxis - 05/23/2023
Cruise, a self-driving technology company backed by GM, will begin supervised testing with a safety driver behind the wheel in Houston followed by Dallas at a future date. The initial deployments in those cities represent the first step to launching driverless...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out ...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
Material Returns - 09/26/2022
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Major Transmission Repairs - 05/25/2022
... some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add time to be used when major component failure has occurred and time is needed to clean...
CSMT RPT - 05/25/2022
... and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
Sunset of the GR8 - 05/25/2022
... recommended and approved tool for diagnosing battery replacement. The DCBS is scheduled to become GM required Essential Equipment effective 1/1/2024. Dealers may continue to use the Midtronics GR8 through the end of 2023. Beginning 1/1/2024, the GR8...
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other ...
PET - 03/23/2023
... transaction when submitting a Policy claim in GWM. The PET must always be run prior to offering GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
Proving Grounds - 03/23/2023
GM’s Milford Proving Ground is a highly secured and surveilled place located in the country northwest of Detroit. Road surfaces at the proving grounds vary with straightaways with no speed limit, to a three-mile Milford Road Course, and Black Lake. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Voluntary Buyout - 04/25/2023
About 5,000 salaried employees have elected to leave GM through voluntary buyouts. The number represents about 6% of the 81,000 salaried employees globally in 2022. The buyout program came in line with the automaker’s expectations as part of an...
New Vehicle Inventory Battery Procedures - 02/28/2023
... for an extended period and are no longer transmitting battery state of health information to GM via Remote Vehicle Diagnostics. Sitting in one location for long periods can also lead to tire flat spotting and brake corrosion build up. These vehicles...
Engineering Information Bulletins - 01/24/2023
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer ...
Core Battery Return - 01/24/2023
... must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning the removed high voltage ...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Service Information - 01/04/2023
... search for relevant publications when the technician needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Charging - 01/05/2023
... assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
... The added option code will display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
Hummer Omega Edition - 05/23/2023
GM is offering a limited edition 2024 GMC Hummer electric pickup and SUV, called the Omega Edition. The Omega editions are priced starting at $140,000. The Omega Edition is a nod to Hummer’s space themed inspiration. Designers and engineers called ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Robotaxis - 05/23/2023
Cruise, a self-driving technology company backed by GM, will begin supervised testing with a safety driver behind the wheel in Houston followed by Dallas at a future date. The initial deployments in those cities represent the first step to launching driverless...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Supporting Documentation - 05/23/2023
... a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job cards, copies of sublet invoices, battery warranty code and...
Core Exchange Increase - 06/27/2023
GM has announced a core exchange increase on seven ABS Control Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers...
Escalade IQ - 06/27/2023
G...
Range - 06/27/2023
... 450 miles of range with a full charge and soon after launch, the truck will be available with a GM estimated 350 miles of range on a full charge. Chevrolet is on track to launch the first models to customers this spring. ...
Enclave Crossover - 09/26/2023
... brand’s Wildcat EV design concept. It is anticipated to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
System Reset and Connector Reconnect - 07/25/2023
... Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system reset, 5430912, and connector reconnection, 5430922,...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
95/5 Metric - 10/26/2023
... for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
High Voltage Li-ion Propulsion Battery - 09/25/2023
When a replacement Li-ion propulsion battery is ordered for warranty purposes by an authorized GM dealer the replacement battery is provided as an exchange from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle...
CSMT App - 08/29/2023
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. WPC Photo Parts Return (PPR): The WPC part return program allows dealers to submit pictures of failed (causal) part on select WPC requests instead...
Public Charging - 09/26/2023
GM has teamed up with six other automakers-BMW, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open ...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Cadillac Escalade IQ - 11/29/2023
The full-size electric Escalade IQ is expected to go into production in the summer of 2024. It will be built at GM’s Factory Zero plant in Detroit. The upcoming Escalade IQL, the electric counterpart to the longer-wheelbase Escalade ESV, is exp...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Service Information Functionality - 11/29/2023
GM has released work-arounds to address concerns within the Service Information application. In cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model ...
Ground Effects - 10/25/2023
... around the world. The group is planning a spray-on bedliner factory in the Detroit suburbs for GM electric trucks coming off the Orion assembly line. GFX expects to install 960 bedliners per day....
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global ...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Visit jlwarranty at the NADA Convention - 01/24/2013
Visit the GM Dealer Equipment & Services area of the General Motors exhibit. We will be available to dealers for consultation and to answer warranty questions.
2013 National Certified Service Retail Plan - 01/24/2013
GM reports this program was a success in 2012 and will continue in 2013 with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, ...
Co-Design Transmissions - 11/05/2012
GM and Ford Motor Co. are jointly designing nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is ...
GMPP - 10/08/2012
The GMPP Administration Guide has been updated for 2012. The latest release may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection...
... a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job cards, copies of sublet invoices, battery warranty code and...
Core Exchange Increase - 06/27/2023
GM has announced a core exchange increase on seven ABS Control Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers...
Escalade IQ - 06/27/2023
G...
Range - 06/27/2023
... 450 miles of range with a full charge and soon after launch, the truck will be available with a GM estimated 350 miles of range on a full charge. Chevrolet is on track to launch the first models to customers this spring. ...
Enclave Crossover - 09/26/2023
... brand’s Wildcat EV design concept. It is anticipated to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
System Reset and Connector Reconnect - 07/25/2023
... Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system reset, 5430912, and connector reconnection, 5430922,...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
95/5 Metric - 10/26/2023
... for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
High Voltage Li-ion Propulsion Battery - 09/25/2023
When a replacement Li-ion propulsion battery is ordered for warranty purposes by an authorized GM dealer the replacement battery is provided as an exchange from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle...
CSMT App - 08/29/2023
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. WPC Photo Parts Return (PPR): The WPC part return program allows dealers to submit pictures of failed (causal) part on select WPC requests instead...
Public Charging - 09/26/2023
GM has teamed up with six other automakers-BMW, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open ...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Cadillac Escalade IQ - 11/29/2023
The full-size electric Escalade IQ is expected to go into production in the summer of 2024. It will be built at GM’s Factory Zero plant in Detroit. The upcoming Escalade IQL, the electric counterpart to the longer-wheelbase Escalade ESV, is exp...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Service Information Functionality - 11/29/2023
GM has released work-arounds to address concerns within the Service Information application. In cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model ...
Ground Effects - 10/25/2023
... around the world. The group is planning a spray-on bedliner factory in the Detroit suburbs for GM electric trucks coming off the Orion assembly line. GFX expects to install 960 bedliners per day....
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global ...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Visit jlwarranty at the NADA Convention - 01/24/2013
Visit the GM Dealer Equipment & Services area of the General Motors exhibit. We will be available to dealers for consultation and to answer warranty questions.
2013 National Certified Service Retail Plan - 01/24/2013
GM reports this program was a success in 2012 and will continue in 2013 with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, ...
Co-Design Transmissions - 11/05/2012
GM and Ford Motor Co. are jointly designing nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is ...
GMPP - 10/08/2012
The GMPP Administration Guide has been updated for 2012. The latest release may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection...
Liftgate Struts - 08/30/2012
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate ...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation code for either side. ...
Dexos1 5W20 - 10/08/2012
... 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
Free Agent Audit: - 08/09/2012
In mid-June, 2012, GM distributed non-compliance audit notices that pertained to the Free Agent Brand Retention Service Private Offer Program. The private service offer was for select Saturn, Pontiac, Hummer and retained brand customers whose dealership...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... quality, or if the service agent replaced a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated,...
OnStar Button Redesign in 2013 - 08/30/2012
GM has redesigned the OnStar buttons in 2013 vehicles. The voice command button, once called the hands-free calling button, now has a general speech icon instead of the white phone with a circle around it. The emergency button now has a SOS symbol instead ...
SUBs - 06/06/2012
... and the advisor informs them that their vehicle has an open SUB or Field action, a procedure that GM intended the service agent to complete prior to the customer taking delivery. ...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership ...
Open Recalls - 05/02/2012
... on vehicles that were sold in 2011; over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds...
Body Cables - 06/06/2012
... over bumps. The condition may be evident in 1999-2011 Chevrolet Silverado, and 1999-2011 GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders...
Store Upgrades - 04/13/2012
More than 3,400 Chevrolet, Buick, GMC and Cadillac dealers in the US will be upgrading their retail facilities to meet brand standards. As of early 2012, over 1,000 dealers have completed their upgrades or are currently under construction. The facilities...
FlexFuel Badge Missing? - 04/13/2012
... Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the staff at your dealership...
Denali - 03/08/2012
GM is expanding the popular Denali line of upscale GMC trucks to the Terrain crossover. A Denali version of the Terrain scheduled to be offered as a 2013 model. Sales of the popular model have rose 37% in the last year, the largest increase among GMC's ...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum ...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
NHTSA and the Volt - 01/19/2012
In early January GM announced several enhancements to the structure of the Chevrolet Volt and to the battery coolant system. These enhancements will further protect the battery from the possibility of an electrical fire occurring days or weeks after a...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011 ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a ...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
GM will warrant certain eAssist components for each LaCrosse eAssist and Regal eAssist for 8 years or 100,000 miles, whichever comes first. Several specific eAssist components (starter generator unit components as well as the auxiliary transmission pump), ...
Essential Tool Consumable Parts - 11/17/2011
GM dealerships have a vast array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples ...
One Labour Code or Two: - 05/14/2013
... to using one labour code with OLH or using multiple labour codes to report product failures to GM.The first paragraph in this bulletin states: "In rare situations, one customer concern can result in the need to repair/replace two or more components....
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well ...
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate ...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation code for either side. ...
Dexos1 5W20 - 10/08/2012
... 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
Free Agent Audit: - 08/09/2012
In mid-June, 2012, GM distributed non-compliance audit notices that pertained to the Free Agent Brand Retention Service Private Offer Program. The private service offer was for select Saturn, Pontiac, Hummer and retained brand customers whose dealership...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... quality, or if the service agent replaced a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated,...
OnStar Button Redesign in 2013 - 08/30/2012
GM has redesigned the OnStar buttons in 2013 vehicles. The voice command button, once called the hands-free calling button, now has a general speech icon instead of the white phone with a circle around it. The emergency button now has a SOS symbol instead ...
SUBs - 06/06/2012
... and the advisor informs them that their vehicle has an open SUB or Field action, a procedure that GM intended the service agent to complete prior to the customer taking delivery. ...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership ...
Open Recalls - 05/02/2012
... on vehicles that were sold in 2011; over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds...
Body Cables - 06/06/2012
... over bumps. The condition may be evident in 1999-2011 Chevrolet Silverado, and 1999-2011 GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders...
Store Upgrades - 04/13/2012
More than 3,400 Chevrolet, Buick, GMC and Cadillac dealers in the US will be upgrading their retail facilities to meet brand standards. As of early 2012, over 1,000 dealers have completed their upgrades or are currently under construction. The facilities...
FlexFuel Badge Missing? - 04/13/2012
... Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the staff at your dealership...
Denali - 03/08/2012
GM is expanding the popular Denali line of upscale GMC trucks to the Terrain crossover. A Denali version of the Terrain scheduled to be offered as a 2013 model. Sales of the popular model have rose 37% in the last year, the largest increase among GMC's ...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum ...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
NHTSA and the Volt - 01/19/2012
In early January GM announced several enhancements to the structure of the Chevrolet Volt and to the battery coolant system. These enhancements will further protect the battery from the possibility of an electrical fire occurring days or weeks after a...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011 ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a ...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
GM will warrant certain eAssist components for each LaCrosse eAssist and Regal eAssist for 8 years or 100,000 miles, whichever comes first. Several specific eAssist components (starter generator unit components as well as the auxiliary transmission pump), ...
Essential Tool Consumable Parts - 11/17/2011
GM dealerships have a vast array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples ...
One Labour Code or Two: - 05/14/2013
... to using one labour code with OLH or using multiple labour codes to report product failures to GM.The first paragraph in this bulletin states: "In rare situations, one customer concern can result in the need to repair/replace two or more components....
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well ...
2013 Camaro - 06/19/2013
GM has reported that dealers are incorrectly processing warranty transactions for the installation of the front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during ...
2014 Model Year Emissions - 07/03/2013
... are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements. Connecticut, Delaware, Maine, Maryland,...
Buick CPO Powertrain - 07/03/2013
... vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting the GM Dealer Business Center. ...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Camaro Accessory - 02/26/2013
... Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and may not be submitted as a warranty claim.&...
2014 Chevrolet SS - 03/11/2013
... during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to see large sales volumes. The SS will be powered by the same 6.2L small-block V8 engine used in the 2013 Corvet...
Where are the Manuals? - 03/11/2013
The Service Policies and Procedures manual is the go-to source for the majority of rules regarding GM warranty requirements. This manual can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Scanning - 03/11/2013
... be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Freight and Postage vs. Parts Expedite - 03/11/2013
... enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional information is required: select either freight/postage or core from the drop down menu.Parts...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500, ...
Service Management Authorization for OLH - 07/30/2013
A reminder from the latest release of the GM Service Policies and Procedures Manual: "Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce ...
Super Cruise - 10/01/2013
At the Milford, MI, proving grounds, GM is working out the kinks in the Super Cruise feature that it hopes to launch by 2020 as its first push into hands-off driving. The prototypes are able to follow the pace of traffic and follow a lane for minutes...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring ...
Cadillac ELR - 01/10/2014
... with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to help prepare the sales and service staff. The hands-on training...
New Labour Operation - 12/09/2013
... seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The labour operation is used to update the vehicle build in IVH. Installation costs for the trim panel are paid by the customer. ...
Hydraulic Brake Pipe Kits - 01/10/2014
GM has released a Global Message providing dealers with information on pre-formed and pre-flared hydraulic brake pipe kits. This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used ...
The User Options Tab - 12/09/2013
... that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on the left and moved to the column on the right to be included...
Impala LTD - 12/09/2013
GM plans to continue to sell the fleet only version of the Chevrolet Impala until 2016; about two years longer than was previously indicated. The Impala Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done ...
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within ...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of ...
ZSSP: Special Sales Program - 02/04/2010
... sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous...
GM has reported that dealers are incorrectly processing warranty transactions for the installation of the front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during ...
2014 Model Year Emissions - 07/03/2013
... are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements. Connecticut, Delaware, Maine, Maryland,...
Buick CPO Powertrain - 07/03/2013
... vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting the GM Dealer Business Center. ...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Camaro Accessory - 02/26/2013
... Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and may not be submitted as a warranty claim.&...
2014 Chevrolet SS - 03/11/2013
... during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to see large sales volumes. The SS will be powered by the same 6.2L small-block V8 engine used in the 2013 Corvet...
Where are the Manuals? - 03/11/2013
The Service Policies and Procedures manual is the go-to source for the majority of rules regarding GM warranty requirements. This manual can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Scanning - 03/11/2013
... be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Freight and Postage vs. Parts Expedite - 03/11/2013
... enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional information is required: select either freight/postage or core from the drop down menu.Parts...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500, ...
Service Management Authorization for OLH - 07/30/2013
A reminder from the latest release of the GM Service Policies and Procedures Manual: "Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce ...
Super Cruise - 10/01/2013
At the Milford, MI, proving grounds, GM is working out the kinks in the Super Cruise feature that it hopes to launch by 2020 as its first push into hands-off driving. The prototypes are able to follow the pace of traffic and follow a lane for minutes...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring ...
Cadillac ELR - 01/10/2014
... with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to help prepare the sales and service staff. The hands-on training...
New Labour Operation - 12/09/2013
... seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The labour operation is used to update the vehicle build in IVH. Installation costs for the trim panel are paid by the customer. ...
Hydraulic Brake Pipe Kits - 01/10/2014
GM has released a Global Message providing dealers with information on pre-formed and pre-flared hydraulic brake pipe kits. This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used ...
The User Options Tab - 12/09/2013
... that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on the left and moved to the column on the right to be included...
Impala LTD - 12/09/2013
GM plans to continue to sell the fleet only version of the Chevrolet Impala until 2016; about two years longer than was previously indicated. The Impala Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done ...
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within ...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of ...
ZSSP: Special Sales Program - 02/04/2010
... sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous...
Dealer Analysis Report Coming to an End - 02/04/2010
The January 2010 DA report will be the last one GM posts to GlobalConnect. With more and more dealers migrating to the GWM environment there is no longer a need for the Electronic Dealer Analysis Report. Global Warranty Management will provide this analysis...
Service Agent Trade Indicator - 02/04/2010
... be entered.PartsLine NumberCausal PartPart QuantityPart NumberCost Per PartService Agent TradeNon-GM PartSerial Number1X ...
Special Coverage Adjustment 08020 - 02/04/2010
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Warranty Support Center and Routed Transactions - 05/12/2010
... documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and justify the repair performed and the reason...
Noncompliance Recall 09298C - 04/13/2010
Heating and Windshield Defrost Inoperative: GM has issued a bulletin update to provide dealers with information on the programming tool that has become available. The tool allows dealers to program radio control assemblies (center instrument panels) at...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
chevy - 07/02/2010
While GM is not discouraging the use of the term Chevy over Chevrolet, they are switching all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are...
Glitzy Big City Store - 07/02/2010
Cadillac's US sales chief has stated that GM will re-absorb 400-500 franchises, mostly at small dealerships, that were cast off during GM's bankruptcy. All dealerships, both big and small, will provide the customer service of a glitzy big city store....
Oil Filter Replacement - 07/02/2010
... that has failed can be transferred throughout the engine; the resulting failure is not covered by GM Powertrain warranty. ...
Lost Jobs - 08/10/2010
... housing prices and the financial crisis eliminated more dealership jobs than Chrysler's and GM's closing of about 1,800 stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics....
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10257A - 11/18/2010
... a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was...
Sublet Warranty Repairs - 11/18/2010
... would have submitted the transaction for a total of $198.45, had they had their own body shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that...
Volt Tour - 10/13/2010
GM plans to send six Chevrolet Volts on a 3,400 mile cross country tour in October and November. The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
Noncompliance Recall 09298D - 12/24/2010
Heating & Windshield Inoperative: GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the ...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service ...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
NAV Disc Feedback - 11/17/2011
... addresses, highway labeling, highway exit numbers, traffic restrictions and points of interest. GM is currently using two different map suppliers for data. Both suppliers accept any input regarding missing or incorrect data. To report missing or incorrect...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... second resource that can be used to determine when OLH is appropriate for diagnostic time is the GM Policy and Procedure Manual Article 1.5.5. Article 1.5.5 provides a great outline of the use and function of diagnostic time. According to the GM P&P...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
The January 2010 DA report will be the last one GM posts to GlobalConnect. With more and more dealers migrating to the GWM environment there is no longer a need for the Electronic Dealer Analysis Report. Global Warranty Management will provide this analysis...
Service Agent Trade Indicator - 02/04/2010
... be entered.PartsLine NumberCausal PartPart QuantityPart NumberCost Per PartService Agent TradeNon-GM PartSerial Number1X ...
Special Coverage Adjustment 08020 - 02/04/2010
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Warranty Support Center and Routed Transactions - 05/12/2010
... documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and justify the repair performed and the reason...
Noncompliance Recall 09298C - 04/13/2010
Heating and Windshield Defrost Inoperative: GM has issued a bulletin update to provide dealers with information on the programming tool that has become available. The tool allows dealers to program radio control assemblies (center instrument panels) at...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
chevy - 07/02/2010
While GM is not discouraging the use of the term Chevy over Chevrolet, they are switching all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are...
Glitzy Big City Store - 07/02/2010
Cadillac's US sales chief has stated that GM will re-absorb 400-500 franchises, mostly at small dealerships, that were cast off during GM's bankruptcy. All dealerships, both big and small, will provide the customer service of a glitzy big city store....
Oil Filter Replacement - 07/02/2010
... that has failed can be transferred throughout the engine; the resulting failure is not covered by GM Powertrain warranty. ...
Lost Jobs - 08/10/2010
... housing prices and the financial crisis eliminated more dealership jobs than Chrysler's and GM's closing of about 1,800 stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics....
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10257A - 11/18/2010
... a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was...
Sublet Warranty Repairs - 11/18/2010
... would have submitted the transaction for a total of $198.45, had they had their own body shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that...
Volt Tour - 10/13/2010
GM plans to send six Chevrolet Volts on a 3,400 mile cross country tour in October and November. The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
Noncompliance Recall 09298D - 12/24/2010
Heating & Windshield Inoperative: GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the ...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service ...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
NAV Disc Feedback - 11/17/2011
... addresses, highway labeling, highway exit numbers, traffic restrictions and points of interest. GM is currently using two different map suppliers for data. Both suppliers accept any input regarding missing or incorrect data. To report missing or incorrect...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... second resource that can be used to determine when OLH is appropriate for diagnostic time is the GM Policy and Procedure Manual Article 1.5.5. Article 1.5.5 provides a great outline of the use and function of diagnostic time. According to the GM P&P...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
Oil Program Price Increase - 08/09/2011
... In many cases the increases shown by the other oil companies is greater than average within the GM oil program. An updated oil program pricing table was released with Global message G_0000089253. ...
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must ...
WPC Pending Debit Change - 09/19/2011
... 24 hours. The transaction will then be changed to Pending debit for 15 days (If no action taken by GM Field Reps). On day 16 the transaction will be changed to "Debited" and the transaction amount will be debited accordingly. ...
Anatomy of a Warranty Block - 04/27/2011
... extent of each warranty block they encounter.It is also important to understand why they are used. GM does not take the idea of a warranty block lightly, so the vehicles that have received warranty blocks have gotten them for a very specific concern....
You're Being Watched! - 06/08/2011
You may have heard: GM is closely watching self-authorization code R transactions. Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs...
Dealer Closures - 04/27/2011
... in the United States fell 16% last year. Because there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect ...
Top Scores in Crash Tests - 06/08/2011
... Both the Volt and Leaf weight close to 700 pounds more than comparable gasoline powered cars by GM and Nissan. The extra weight, mostly in the form of large battery packs, gives the Volt and Leaf assistance with their performance in real world crashes....
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Coolant Price Rises - 06/30/2011
GM has announced an increase in coolant prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message ...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Reynolds and customer participation - 10/17/2012
... When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment...
Re: Process for over the counter parts - 11/09/2012
... So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Dexos credit submissions - 02/01/2013
I'm just starting back with GM after many years as a competitor's warranty admin so this is the 1st I am hearing about this program. Please tell me where I can find this information to get these credits. Thanks!!!
Service Agent Installed Warranty - 02/11/2013
I have a customer with a bad fuel injector. The previous owner had them replaced less than 12K miles ago at a different GM dealer and it is in the warranty history on Global Connect. This would still qualify as a service agent install transaction if I'm...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: DMA PRE AUTH - 01/10/2013
... support center with approval amounts.Their reply will confirm auth for approval and mustbe from a gm.com or div email address..once the service manager receives the rmail from the dma confirming approval the claim can be submitted.. hope this helps ...
Re: not compatible to ltg - 03/05/2013
THATS THE ONE I USED. T5829 SI 10054. IT WON'T LET ME GM ROUTE IT EITHER, SAYS MUST BE CORRECTED. ANY OTHER IDEAS
Re: Pyramid Repair? or three separate claims - 04/03/2013
... the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 04/03/2013
If you submitted the claim to GMPP you will have to submit an ADD CREDIT under the same claim. Add the a net amount for the amount the supplier billed you plus 25% plus the taxable amount. Submit in net amount and explain in GM auth comments. $......
Transmission Overhauling - 04/03/2013
My Service Department frequently overhauls transmissions. GM pays a flat rate amount based on what failed. Any additional time for diagnosing and other repairs is to be submitted as OLH with broken up time flags to support. Does anyone here have an...
... In many cases the increases shown by the other oil companies is greater than average within the GM oil program. An updated oil program pricing table was released with Global message G_0000089253. ...
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must ...
WPC Pending Debit Change - 09/19/2011
... 24 hours. The transaction will then be changed to Pending debit for 15 days (If no action taken by GM Field Reps). On day 16 the transaction will be changed to "Debited" and the transaction amount will be debited accordingly. ...
Anatomy of a Warranty Block - 04/27/2011
... extent of each warranty block they encounter.It is also important to understand why they are used. GM does not take the idea of a warranty block lightly, so the vehicles that have received warranty blocks have gotten them for a very specific concern....
You're Being Watched! - 06/08/2011
You may have heard: GM is closely watching self-authorization code R transactions. Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs...
Dealer Closures - 04/27/2011
... in the United States fell 16% last year. Because there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect ...
Top Scores in Crash Tests - 06/08/2011
... Both the Volt and Leaf weight close to 700 pounds more than comparable gasoline powered cars by GM and Nissan. The extra weight, mostly in the form of large battery packs, gives the Volt and Leaf assistance with their performance in real world crashes....
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Coolant Price Rises - 06/30/2011
GM has announced an increase in coolant prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message ...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Reynolds and customer participation - 10/17/2012
... When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment...
Re: Process for over the counter parts - 11/09/2012
... So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Dexos credit submissions - 02/01/2013
I'm just starting back with GM after many years as a competitor's warranty admin so this is the 1st I am hearing about this program. Please tell me where I can find this information to get these credits. Thanks!!!
Service Agent Installed Warranty - 02/11/2013
I have a customer with a bad fuel injector. The previous owner had them replaced less than 12K miles ago at a different GM dealer and it is in the warranty history on Global Connect. This would still qualify as a service agent install transaction if I'm...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: DMA PRE AUTH - 01/10/2013
... support center with approval amounts.Their reply will confirm auth for approval and mustbe from a gm.com or div email address..once the service manager receives the rmail from the dma confirming approval the claim can be submitted.. hope this helps ...
Re: not compatible to ltg - 03/05/2013
THATS THE ONE I USED. T5829 SI 10054. IT WON'T LET ME GM ROUTE IT EITHER, SAYS MUST BE CORRECTED. ANY OTHER IDEAS
Re: Pyramid Repair? or three separate claims - 04/03/2013
... the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 04/03/2013
If you submitted the claim to GMPP you will have to submit an ADD CREDIT under the same claim. Add the a net amount for the amount the supplier billed you plus 25% plus the taxable amount. Submit in net amount and explain in GM auth comments. $......
Transmission Overhauling - 04/03/2013
My Service Department frequently overhauls transmissions. GM pays a flat rate amount based on what failed. Any additional time for diagnosing and other repairs is to be submitted as OLH with broken up time flags to support. Does anyone here have an...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: Z2262 - 09/10/2013
Can a non Cadillac GM dealer perform and claim a Cadillac maintenance? Where can I find the information on this program? I tried to run one through and it rejected stating not availible at this location.
Re: One line or Two lines - 09/16/2013
... manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats ...
Re: Transportation Check-In Card? - 07/03/2013
The latest Transportation Damage Code Card is located in the GM Policies & Procedure Manual in GlobalConnect, Article 2.1.6. The card is also available in the jlwarranty Member's Area within the Warranty Help Cards link within the Resources tab. Kris...
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: reimbursement for special coverage - 04/16/2013
... the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance...
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
Re: Any new idea's - 04/22/2013
... there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big write off on some of these jobs though!...
Re: Rental Car - 06/06/2013
My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for...
DEPENDENCY FIELD/FLUSH CODES - 06/08/2013
Our dealership recently underwent the gm audit. They are debiting us back for 3 transmission claims in which the dependency field did not show the flush codes. I guess my question is, if the dependency field box does not pop up what Do you do ? I entered...
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Aged claims - 09/10/2014
Just wondering if anyone has had any regular claims that were over looked and now over aged since the ignition switch campaign came out? And if so, is GM being leinent due to the workload?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
Ignition Recall Key Codes - 06/24/2014
... not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time to get the keys to work everything....
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
Re: These recalls are killing me! - 03/31/2014
... and it will reject and not pay if its done before it comes out. If it does you have to send it to GM auth to get paid....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: Z2262 - 09/10/2013
Can a non Cadillac GM dealer perform and claim a Cadillac maintenance? Where can I find the information on this program? I tried to run one through and it rejected stating not availible at this location.
Re: One line or Two lines - 09/16/2013
... manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats ...
Re: Transportation Check-In Card? - 07/03/2013
The latest Transportation Damage Code Card is located in the GM Policies & Procedure Manual in GlobalConnect, Article 2.1.6. The card is also available in the jlwarranty Member's Area within the Warranty Help Cards link within the Resources tab. Kris...
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: reimbursement for special coverage - 04/16/2013
... the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance...
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
Re: Any new idea's - 04/22/2013
... there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big write off on some of these jobs though!...
Re: Rental Car - 06/06/2013
My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for...
DEPENDENCY FIELD/FLUSH CODES - 06/08/2013
Our dealership recently underwent the gm audit. They are debiting us back for 3 transmission claims in which the dependency field did not show the flush codes. I guess my question is, if the dependency field box does not pop up what Do you do ? I entered...
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Aged claims - 09/10/2014
Just wondering if anyone has had any regular claims that were over looked and now over aged since the ignition switch campaign came out? And if so, is GM being leinent due to the workload?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
Ignition Recall Key Codes - 06/24/2014
... not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time to get the keys to work everything....
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
Re: These recalls are killing me! - 03/31/2014
... and it will reject and not pay if its done before it comes out. If it does you have to send it to GM auth to get paid....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Re: Recall 13426 - 03/19/2014
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Re: ZPTI WITH RENTAL - 02/25/2014
... Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper period of the New Vehicle Limited Warranty requiring warranty repairs (excludes Medium Duty Trucks)....
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
... their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill...
Seat Back Recall13323 - 10/03/2013
... SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
paint repair - 12/20/2013
We ordered a Rear end spoiler for a 2013 GMC Terrain, the first one that came in was damaged, the second one that came in was the same way. They said it looked like the mold that GM was making it from was messed up. So they sent the unit to our sublet...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Re: OLH REJECTION ON TRANSMISSION CLAIM - 04/27/2012
Seems like GM always finds a way to take away something , we are a small town dealer with 2 techs and one is certified we are just under 100% ...he went to class one day this week...good to know about the olh's...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
"Problems Encountered during financial posting" - 02/02/2012
... during financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
... DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check GM P&P 2.1.9 - that has further instructions too. Hope it helps and good luck!...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... My Service Manager brought it to me & asked me about it! No, this is coming from GM... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address....
Re: TRANSPORTATION CLAIM OLH - 04/18/2012
... includes having to remove the headliner. They are telling me that 2.1 includes all of that. GM needs to get rid of JACK COOPER TRANSPORT! UGH!...
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Re: Warrany training - 08/03/2012
I also process Chrysler warranty claims. Once you get used to their system, it is much more user friendly than GM. There is a super forum that you can join for free - www.rockymtnguild.com. Good luck!
Re: Warrany training - 08/07/2012
Thanks everyone for all the help! I am taking online classes now thru Chrysler, trying to learn how they do things! This forum, even though it's geared towards GM, has been most helpful. Worth the $ to JL Warranty just for this resource!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code. ...
WHEELS - 08/21/2012
I thought I remembered seeing a message from GM regarding getting authorization to replace wheels now, but I cannot find it. Does anyone know anything about this?
Re: WHEELS - 08/21/2012
I just had to replace 4 wheels for corrosion around the center cap area last week. I put in a good story and attached pictures, but I did not do a pre-auth. It paid without a problem, no GM auth.
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: POSTING TIME PUNCHES IN - 07/18/2012
According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated...
Re: Debit - 06/27/2012
... getting debited $70.00. One of the three was our fault, other 2 I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will...
Debit - 06/26/2012
So did any of your dealerships get debited back for the those Z2236 or Z2241 coupons. We did and i know of three more that did. GM is looking at every dealership
Re: Debit - 06/26/2012
Yeah, we got one too. GM is figuring out more ways to put the screws to the dealerships. If they would quit making these stupid programs complicated and each one different, we may be able to get a handle on them. NOT HOLDING MY BREATH HERE!!
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
WPC parts returns for 11/02/11 - 11/02/2011
... two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does anyone else have this issue, or does anyone know if these claims are real or not? Thanks in advance...
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Re: ZPTI WITH RENTAL - 02/25/2014
... Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper period of the New Vehicle Limited Warranty requiring warranty repairs (excludes Medium Duty Trucks)....
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
... their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill...
Seat Back Recall13323 - 10/03/2013
... SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
paint repair - 12/20/2013
We ordered a Rear end spoiler for a 2013 GMC Terrain, the first one that came in was damaged, the second one that came in was the same way. They said it looked like the mold that GM was making it from was messed up. So they sent the unit to our sublet...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Re: OLH REJECTION ON TRANSMISSION CLAIM - 04/27/2012
Seems like GM always finds a way to take away something , we are a small town dealer with 2 techs and one is certified we are just under 100% ...he went to class one day this week...good to know about the olh's...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
"Problems Encountered during financial posting" - 02/02/2012
... during financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
... DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check GM P&P 2.1.9 - that has further instructions too. Hope it helps and good luck!...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... My Service Manager brought it to me & asked me about it! No, this is coming from GM... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address....
Re: TRANSPORTATION CLAIM OLH - 04/18/2012
... includes having to remove the headliner. They are telling me that 2.1 includes all of that. GM needs to get rid of JACK COOPER TRANSPORT! UGH!...
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Re: Warrany training - 08/03/2012
I also process Chrysler warranty claims. Once you get used to their system, it is much more user friendly than GM. There is a super forum that you can join for free - www.rockymtnguild.com. Good luck!
Re: Warrany training - 08/07/2012
Thanks everyone for all the help! I am taking online classes now thru Chrysler, trying to learn how they do things! This forum, even though it's geared towards GM, has been most helpful. Worth the $ to JL Warranty just for this resource!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code. ...
WHEELS - 08/21/2012
I thought I remembered seeing a message from GM regarding getting authorization to replace wheels now, but I cannot find it. Does anyone know anything about this?
Re: WHEELS - 08/21/2012
I just had to replace 4 wheels for corrosion around the center cap area last week. I put in a good story and attached pictures, but I did not do a pre-auth. It paid without a problem, no GM auth.
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: POSTING TIME PUNCHES IN - 07/18/2012
According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated...
Re: Debit - 06/27/2012
... getting debited $70.00. One of the three was our fault, other 2 I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will...
Debit - 06/26/2012
So did any of your dealerships get debited back for the those Z2236 or Z2241 coupons. We did and i know of three more that did. GM is looking at every dealership
Re: Debit - 06/26/2012
Yeah, we got one too. GM is figuring out more ways to put the screws to the dealerships. If they would quit making these stupid programs complicated and each one different, we may be able to get a handle on them. NOT HOLDING MY BREATH HERE!!
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
WPC parts returns for 11/02/11 - 11/02/2011
... two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does anyone else have this issue, or does anyone know if these claims are real or not? Thanks in advance...
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Is anyone else on Arkona?? - 11/17/2011
... multiple warranty lines. They show submitted on Arkona's side but nothing comes through to GM. They don't show up on Global connect at all, it's like they turned to vapor and are just gone. I've been on the phone with Arkona for two days now and they...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Special Coverage rejects for T lops - 10/24/2011
... and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage". Is there something I am missing in Reynolds?...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
Re: Late Transaction Summary Report? - 03/02/2012
ITS LISTED UNDER THE MESSAGE FOR THE TIRE WARRANTIES ON HOW TO DO THE CLAIMS.. AND HOW DO THEY KNOW THERE WILL BE PROBLEMS WITH 3-12-12 SUMMARY REPORT THATS WEEKS AWAY ONLY GM
GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: Rental days? - 03/13/2012
I also submitted 5 with no problem before and not H route it. I also did a DBC chat and they said its 5 days. GM loves to confuse us
Re: Rental days? - 03/13/2012
gm does like to confuse us for sure... the service manager must ok the rental...my manager fills out a form when he has excessive rental explaining the reason for each day, when i submit the claim i put all the info for the rental in comments...i make ...
Re: Rental days? - 03/12/2012
Three. It used to be five a few years ago, but not now. Just another way GM is cutting back on costs.
Re: MISCELLANEOUS FUEL - 01/10/2012
Did you get prior ok for fuel charges? I don't think I've ever charged GM for fuel on a warranty ticket because we condider it a necessity for the repair and charge it to the customer or my service department eats it in their policy. If it were me,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: Late Transaction Summary Report? - 03/01/2012
I contacted the GM DBC chat and stated that I can't retreive until around noon (EST). Rep. advised they may have a few problems to fix since adding other countries to system. I expressed my disappointment and frustration with the system since the changes....
Customer reimbursement - 02/21/2012
... hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
GMIN Conversion-Matching Training - 05/10/2010
Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they say it...
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: GMIN Conversion-Matching Training - 05/10/2010
Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM?
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
Re: HVAC ODOR - 07/01/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems....
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: Pro-rated tire warranty question - 08/16/2010
Not for sure but I would think it is the price including the markup that gets pro-rated. That's what GM will pay off of so that's what I'd pro-rate off of.
NEW RENTAL RATE QUESTION... - 05/11/2010
... (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt real specific on what is a tier 1 vs tier 2......
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Is anyone else on Arkona?? - 11/17/2011
... multiple warranty lines. They show submitted on Arkona's side but nothing comes through to GM. They don't show up on Global connect at all, it's like they turned to vapor and are just gone. I've been on the phone with Arkona for two days now and they...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Special Coverage rejects for T lops - 10/24/2011
... and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage". Is there something I am missing in Reynolds?...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
Re: Late Transaction Summary Report? - 03/02/2012
ITS LISTED UNDER THE MESSAGE FOR THE TIRE WARRANTIES ON HOW TO DO THE CLAIMS.. AND HOW DO THEY KNOW THERE WILL BE PROBLEMS WITH 3-12-12 SUMMARY REPORT THATS WEEKS AWAY ONLY GM
GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: Rental days? - 03/13/2012
I also submitted 5 with no problem before and not H route it. I also did a DBC chat and they said its 5 days. GM loves to confuse us
Re: Rental days? - 03/13/2012
gm does like to confuse us for sure... the service manager must ok the rental...my manager fills out a form when he has excessive rental explaining the reason for each day, when i submit the claim i put all the info for the rental in comments...i make ...
Re: Rental days? - 03/12/2012
Three. It used to be five a few years ago, but not now. Just another way GM is cutting back on costs.
Re: MISCELLANEOUS FUEL - 01/10/2012
Did you get prior ok for fuel charges? I don't think I've ever charged GM for fuel on a warranty ticket because we condider it a necessity for the repair and charge it to the customer or my service department eats it in their policy. If it were me,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: Late Transaction Summary Report? - 03/01/2012
I contacted the GM DBC chat and stated that I can't retreive until around noon (EST). Rep. advised they may have a few problems to fix since adding other countries to system. I expressed my disappointment and frustration with the system since the changes....
Customer reimbursement - 02/21/2012
... hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
GMIN Conversion-Matching Training - 05/10/2010
Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they say it...
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: GMIN Conversion-Matching Training - 05/10/2010
Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM?
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
Re: HVAC ODOR - 07/01/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems....
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: Pro-rated tire warranty question - 08/16/2010
Not for sure but I would think it is the price including the markup that gets pro-rated. That's what GM will pay off of so that's what I'd pro-rate off of.
NEW RENTAL RATE QUESTION... - 05/11/2010
... (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt real specific on what is a tier 1 vs tier 2......
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
Re: Warranty Rental VIN - 09/02/2010
... only see 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
SULEV Emission Limited Warranty - 12/10/2010
Does anybody know what the above SULEV Emission Limited Warranty is? I cannot find it in GM service p&p. We have a 2006 Pontiac Grand Prix in our shop that shows this warranty, which is seperate from the Emission Limited Warranty
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
part warranty in ref. to transmission coverage - 04/30/2010
... of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
Re: CERTIFIED USED - 04/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... THE 26TH BECAUSE REJECTING JUST MEANS YOU HAVE TO RE-ENTER IT AGAIN ANYWAY ---- HAS ANYONE FROM GM BEEN IN CONTACT WITH YOU REGARDING THE TRANSITION OF THE NEXT FEW DAYS TO GUIDE YOU THRU, WE HAVENT HEARD A WORD...
Re: Payments auto post? - 03/09/2010
ADP has a 310-page PDF document entitled GM US APPLICATION USER GUIDE that discusses how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional time to perform repairs. ...
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... as the oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35....
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: PRE-AUTH - 04/08/2011
... THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
Re: wrong mileage - 04/08/2011
... YOU SUBMITTED A CLAIM AND IT WENT THROUGH WITH THE WRONG MILEAGE I WOULD PROBABLY EMAIL OR CALL MY GM WCS AND SEE IF THEY COULD FIX IT....
Certified Service - 03/22/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year?...
ADP and electronically submitting warranty - 03/08/2011
We just switched to adp and can now work through adp to submit our warranty. After I do the transmission, how long does it take for GM to recognize, review and accept/reject the claims? An hour? A day?
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
Re: Warranty Rental VIN - 09/02/2010
... only see 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
SULEV Emission Limited Warranty - 12/10/2010
Does anybody know what the above SULEV Emission Limited Warranty is? I cannot find it in GM service p&p. We have a 2006 Pontiac Grand Prix in our shop that shows this warranty, which is seperate from the Emission Limited Warranty
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
part warranty in ref. to transmission coverage - 04/30/2010
... of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
Re: CERTIFIED USED - 04/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... THE 26TH BECAUSE REJECTING JUST MEANS YOU HAVE TO RE-ENTER IT AGAIN ANYWAY ---- HAS ANYONE FROM GM BEEN IN CONTACT WITH YOU REGARDING THE TRANSITION OF THE NEXT FEW DAYS TO GUIDE YOU THRU, WE HAVENT HEARD A WORD...
Re: Payments auto post? - 03/09/2010
ADP has a 310-page PDF document entitled GM US APPLICATION USER GUIDE that discusses how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional time to perform repairs. ...
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... as the oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35....
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: PRE-AUTH - 04/08/2011
... THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
Re: wrong mileage - 04/08/2011
... YOU SUBMITTED A CLAIM AND IT WENT THROUGH WITH THE WRONG MILEAGE I WOULD PROBABLY EMAIL OR CALL MY GM WCS AND SEE IF THEY COULD FIX IT....
Certified Service - 03/22/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year?...
ADP and electronically submitting warranty - 03/08/2011
We just switched to adp and can now work through adp to submit our warranty. After I do the transmission, how long does it take for GM to recognize, review and accept/reject the claims? An hour? A day?
Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
Re: Towing - 03/11/2011
... Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: We need your warranty success story! - 01/20/2011
When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/27/2010
I have found it easier to do my claim on GM Global, get it submitted then go back to Reynolds and invoice it after I've got the final total confirmed. I'm not sure if I'm saving time or not! But, it works.....
VIN BREAKDOWN - 02/17/2011
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
Refrigerant - 05/11/2011
Does anyone know how GM pays for refrigerant? Is it by the pound or ounce and how much per? I am trying to figure out how to submit this claim, I thought they paid by the pound. I submitted for quantity of 3 (pt # 12356150) and the transaction log shows...
Re: RECALL #10355 - 05/03/2011
... obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Add on for Labor Op K7251 - 06/21/2011
... code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....any suggestions?...
labor op code - 07/07/2011
... my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: Volt - Flat tire - 08/23/2011
Lookup GM empowerment process bulletin G_0000081630. I would use Z7410 for goodwill maintenance or you could use Z2301 for Volt suprise and delight items, but this one only allows for $30, so if repair is more than that I would the first one.
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Customer Enthusiasm - 07/22/2011
... 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made...
2011 Malibu paint issue - 07/21/2011
... to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her that if the scratching continued, GM would continue to repair the damage (the same way) as long as she owned the car. Now comes the...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Forum - 09/19/2007
... the IDL refers to subsequent replacements of that non-branded windshield, there would not be any GM warranty on that component....
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
Re: Towing - 03/11/2011
... Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: We need your warranty success story! - 01/20/2011
When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/27/2010
I have found it easier to do my claim on GM Global, get it submitted then go back to Reynolds and invoice it after I've got the final total confirmed. I'm not sure if I'm saving time or not! But, it works.....
VIN BREAKDOWN - 02/17/2011
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
Refrigerant - 05/11/2011
Does anyone know how GM pays for refrigerant? Is it by the pound or ounce and how much per? I am trying to figure out how to submit this claim, I thought they paid by the pound. I submitted for quantity of 3 (pt # 12356150) and the transaction log shows...
Re: RECALL #10355 - 05/03/2011
... obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Add on for Labor Op K7251 - 06/21/2011
... code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....any suggestions?...
labor op code - 07/07/2011
... my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: Volt - Flat tire - 08/23/2011
Lookup GM empowerment process bulletin G_0000081630. I would use Z7410 for goodwill maintenance or you could use Z2301 for Volt suprise and delight items, but this one only allows for $30, so if repair is more than that I would the first one.
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Customer Enthusiasm - 07/22/2011
... 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made...
2011 Malibu paint issue - 07/21/2011
... to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her that if the scratching continued, GM would continue to repair the damage (the same way) as long as she owned the car. Now comes the...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Forum - 09/19/2007
... the IDL refers to subsequent replacements of that non-branded windshield, there would not be any GM warranty on that component....
Forum - 09/19/2007
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order....
Parts Warranty Coverage - 06/07/2024
New or remanufactured GM parts installed or sold over-the-counter are covered for 24 months with no mileage limitation. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement. ...
Maintenance Programs - 10/18/2024
... plans are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
HYBRID WARRANTY - 02/06/2008
... Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: DEX-COOL PROTECTION - 04/07/2008
... MAINTENANCE BY THE 30,000 MILE MAINTENANCE, SUCH AS A COOLANT FLUSH. THUS, THIS WOULD NOT BE A GM WARRANTED COVERED SERVICE. ID 1570298...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
... Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... THE MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: goodwill Special Policy - 01/17/2008
... with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
Re: WINS E-Claims - 01/11/2008
Have only used wins-e claims once during a buy sell.seems like alot of work to me.we use ADP, enter claim information when closing repair order and transmitt to GM using DCS.Any rejects I enter in DCS and send back.
50/50 split guidlines - 01/04/2008
... at customer rates. My Service Manager insists that all dealers do it this way, but I was sure that GM says you are not allowed to make money from the customer on Goodwill splits. Thanks....
RO'S WITH PARTS ON ORDER - 12/19/2007
... A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O PARTS FOR 60 DAYS INSTEAD OF 30) BUT WHAT IS THE "LEGAL" WAY TO HANDLE THE PAPERWORK....
OVERNIGHT / LOCAL FREIGHT - 12/20/2007
... 1ST LINE HAS Z5001/OVN FREIGHT WITH LO#K6560 --- THEN I HAVE A 2ND LINE FOR LO#K7000 WHICH OUR GM FIELD ENGINEER WAS INVOLVED & IT HAS A PQC CASE # WHICH WILL HAVE TO BE CLOSED THAT HAS Z5001/OVN FREIGHT ON IT...
Re: WINS E-Claims - 12/24/2007
... again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
Re: WINS E-Claims - 12/27/2007
... in ERA first to completely close out the RO then manually put information in E-claims to submit to GM for payment. E-claims is easy to pull up information for rejected claims, review of claims, etc. by using the RO number only. E-claims is great by having...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Thanks - 09/20/2007
... the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufacturers, teehee ...
Dealer World - 10/25/2007
... there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope th...
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order....
Parts Warranty Coverage - 06/07/2024
New or remanufactured GM parts installed or sold over-the-counter are covered for 24 months with no mileage limitation. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement. ...
Maintenance Programs - 10/18/2024
... plans are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
HYBRID WARRANTY - 02/06/2008
... Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: DEX-COOL PROTECTION - 04/07/2008
... MAINTENANCE BY THE 30,000 MILE MAINTENANCE, SUCH AS A COOLANT FLUSH. THUS, THIS WOULD NOT BE A GM WARRANTED COVERED SERVICE. ID 1570298...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
Re: LOCAL FREIGHT
... Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... THE MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: goodwill Special Policy - 01/17/2008
... with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
Re: WINS E-Claims - 01/11/2008
Have only used wins-e claims once during a buy sell.seems like alot of work to me.we use ADP, enter claim information when closing repair order and transmitt to GM using DCS.Any rejects I enter in DCS and send back.
50/50 split guidlines - 01/04/2008
... at customer rates. My Service Manager insists that all dealers do it this way, but I was sure that GM says you are not allowed to make money from the customer on Goodwill splits. Thanks....
RO'S WITH PARTS ON ORDER - 12/19/2007
... A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O PARTS FOR 60 DAYS INSTEAD OF 30) BUT WHAT IS THE "LEGAL" WAY TO HANDLE THE PAPERWORK....
OVERNIGHT / LOCAL FREIGHT - 12/20/2007
... 1ST LINE HAS Z5001/OVN FREIGHT WITH LO#K6560 --- THEN I HAVE A 2ND LINE FOR LO#K7000 WHICH OUR GM FIELD ENGINEER WAS INVOLVED & IT HAS A PQC CASE # WHICH WILL HAVE TO BE CLOSED THAT HAS Z5001/OVN FREIGHT ON IT...
Re: WINS E-Claims - 12/24/2007
... again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
Re: WINS E-Claims - 12/27/2007
... in ERA first to completely close out the RO then manually put information in E-claims to submit to GM for payment. E-claims is easy to pull up information for rejected claims, review of claims, etc. by using the RO number only. E-claims is great by having...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Thanks - 09/20/2007
... the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufacturers, teehee ...
Dealer World - 10/25/2007
... there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope th...
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
Warranty Book - 09/25/2007
I attended the J&L class when I worked for another GM dealership. When I left, I didn't take the book I got from class, as I felt it belonged to them since they paid for me to go. Is it possible to purchase another book? Would love to have that as a ...
Forum - 09/25/2007
... to time punch when a tech can punch in on a job and work on something else, also why punch in when GM or any car line has the time set in warranty, I can see for oo time or olh but you can still punch in on a warranty job and go to lunch and get ext...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
New Goodwill Guidelines - 09/19/2007
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill...
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Re: Tire Warranty - 06/25/2008
... DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Another goodwill question... - 07/09/2008
... P&P and claims, but cannot find anything. Also, what does MIC stand for? I am not sure if GM will goodwill this. Any Suggestions???...
Re: Collateral Damage - 06/11/2008
Thanks, GM brake claims still confuse me. How about this one... 2007 Impala, brake pulsation. Tech turned front rotors & replaced both front pads. Put it all together & still had really bad pulsation. Another tech replaced rotors. Same visit, same...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: RPO CODES - 06/06/2008
... mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: COMPONENT LETTER - 05/16/2008
... operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
I agree that GMPP must be billed first (if it is a covered component on their policy). Our AVM will only goodwill these I-shafts up to 70K... wow, 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's...
Re: Cracked pads - 05/23/2008
You might want to run a GM viss to see if any other brake repairs were made on this car in the last 12 months. (H0122- front brake rotor refinishing) or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
I submit 80-100 claims per day to GM. I also do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: CROSS-LINE WARRANTY - 09/17/2008
Theres some great info. provided in GM messenger dated 8-20-08 regarding crossline warranty policy... i.e. how to process a Saturn claim in Reynolds system... hope this helps.
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Courtesy delivery (dropship) PDI - 09/24/2008
... Inc. How do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009...
Re: GMPP AND TAXES - 10/10/2008
gm used to pay the tax however in recent weeks they will no longer pay tax. check with your state tax dept. here in NY you must collect the tax on any deductible
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory...
I attended the J&L class when I worked for another GM dealership. When I left, I didn't take the book I got from class, as I felt it belonged to them since they paid for me to go. Is it possible to purchase another book? Would love to have that as a ...
Forum - 09/25/2007
... to time punch when a tech can punch in on a job and work on something else, also why punch in when GM or any car line has the time set in warranty, I can see for oo time or olh but you can still punch in on a warranty job and go to lunch and get ext...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
New Goodwill Guidelines - 09/19/2007
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill...
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Re: Tire Warranty - 06/25/2008
... DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Another goodwill question... - 07/09/2008
... P&P and claims, but cannot find anything. Also, what does MIC stand for? I am not sure if GM will goodwill this. Any Suggestions???...
Re: Collateral Damage - 06/11/2008
Thanks, GM brake claims still confuse me. How about this one... 2007 Impala, brake pulsation. Tech turned front rotors & replaced both front pads. Put it all together & still had really bad pulsation. Another tech replaced rotors. Same visit, same...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: RPO CODES - 06/06/2008
... mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: COMPONENT LETTER - 05/16/2008
... operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
I agree that GMPP must be billed first (if it is a covered component on their policy). Our AVM will only goodwill these I-shafts up to 70K... wow, 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's...
Re: Cracked pads - 05/23/2008
You might want to run a GM viss to see if any other brake repairs were made on this car in the last 12 months. (H0122- front brake rotor refinishing) or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
I submit 80-100 claims per day to GM. I also do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: CROSS-LINE WARRANTY - 09/17/2008
Theres some great info. provided in GM messenger dated 8-20-08 regarding crossline warranty policy... i.e. how to process a Saturn claim in Reynolds system... hope this helps.
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Courtesy delivery (dropship) PDI - 09/24/2008
... Inc. How do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009...
Re: GMPP AND TAXES - 10/10/2008
gm used to pay the tax however in recent weeks they will no longer pay tax. check with your state tax dept. here in NY you must collect the tax on any deductible
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory...
Re: cadillac premium care - 07/17/2008
you can do a search for the cadillac owner communication program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you...
RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/06/2008
SORRY GUYS, I GUESS I'VE NEVER HAD THIS BEFORE. CAN YOU SUBMIT FOR RENTAL Z7901 AND ONE WAY COURTESY SHUTTLE Z7910 $5.00 ON THE SAME RO TO GM? THANKS FOR ANY HELP!
Re: Claim Lost in the Black Hole???? - 08/12/2008
... has a case on it but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for...
Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
match mount/vectoring opcode - 08/21/2008
... hard to believe we are the only ones who come across tire vibration beyond that, especially since GM will pay to replace tires up to 24K without AVM authorization. Any ideas? The tech has an hour in it (clock time)....
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Re: cant think.....argh - 08/26/2008
... A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it easier for them to go back at the supplier this way....
Re: Transportation claims - 10/21/2008
... Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. I told them no way until we get paid in full. Maybe that will light a fire under someone! ...
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
How would you handle ??? - 12/16/2008
... // my service manager insists coding as # F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is (but my rep is difficult anyway) ------ which way should I handl...
Re: Warranty Compliance - 12/02/2008
... rather have too much info and documentation than go through an audit have to pay anything back to GM. Granted, it takes time and the techs whine about the amount of paperwork they do, but we have also had to pay GM after our DSR and NO ONE in this dealership...
Warranty Admin. job description - 12/04/2008
Does anyone know if GM has an explanation of Warranty Administrator duties, or do your think each Dealership has thier own rules? I'm battling with my service manager...anyone else have this problem?????
Re: Warranty Admin. job description - 12/04/2008
I have no idea if GM has a job description listed any where. I haven't found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
I HAVE AN ON-GOING BATTLE BETWEEN MY: SERVICE MANAGER, TECHS & GM REP...... ON WARRANTY RO'S - MY TECHS FEEL IF THEY HAVE PUNCHED .3 FOR DIAG & REPAIR PAYS 1.8 + .3 DIAG - BUT THEY ONLY HAVE 1.5 TO REPAIR (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... AT TIME OF CUST. PICKING UP VEH. WHEN REPAIRS WERE FINISHED. I ALSO THOUGHT THAT IF IN AN AUDIT, GM COULD DEBIT YOU BACK THE AMT. OF THE CLAIM IF IT WASN'T SIGNED BY THE CUSTOMER....
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Authorization code - 12/23/2008
... Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues since GM assigned us to an outsourced rep. Anyone else having issues/problems getting claims to pay, especially using "h" routed claims? ...
you can do a search for the cadillac owner communication program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you...
RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/06/2008
SORRY GUYS, I GUESS I'VE NEVER HAD THIS BEFORE. CAN YOU SUBMIT FOR RENTAL Z7901 AND ONE WAY COURTESY SHUTTLE Z7910 $5.00 ON THE SAME RO TO GM? THANKS FOR ANY HELP!
Re: Claim Lost in the Black Hole???? - 08/12/2008
... has a case on it but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for...
Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
match mount/vectoring opcode - 08/21/2008
... hard to believe we are the only ones who come across tire vibration beyond that, especially since GM will pay to replace tires up to 24K without AVM authorization. Any ideas? The tech has an hour in it (clock time)....
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Re: cant think.....argh - 08/26/2008
... A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it easier for them to go back at the supplier this way....
Re: Transportation claims - 10/21/2008
... Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. I told them no way until we get paid in full. Maybe that will light a fire under someone! ...
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
How would you handle ??? - 12/16/2008
... // my service manager insists coding as # F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is (but my rep is difficult anyway) ------ which way should I handl...
Re: Warranty Compliance - 12/02/2008
... rather have too much info and documentation than go through an audit have to pay anything back to GM. Granted, it takes time and the techs whine about the amount of paperwork they do, but we have also had to pay GM after our DSR and NO ONE in this dealership...
Warranty Admin. job description - 12/04/2008
Does anyone know if GM has an explanation of Warranty Administrator duties, or do your think each Dealership has thier own rules? I'm battling with my service manager...anyone else have this problem?????
Re: Warranty Admin. job description - 12/04/2008
I have no idea if GM has a job description listed any where. I haven't found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
I HAVE AN ON-GOING BATTLE BETWEEN MY: SERVICE MANAGER, TECHS & GM REP...... ON WARRANTY RO'S - MY TECHS FEEL IF THEY HAVE PUNCHED .3 FOR DIAG & REPAIR PAYS 1.8 + .3 DIAG - BUT THEY ONLY HAVE 1.5 TO REPAIR (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... AT TIME OF CUST. PICKING UP VEH. WHEN REPAIRS WERE FINISHED. I ALSO THOUGHT THAT IF IN AN AUDIT, GM COULD DEBIT YOU BACK THE AMT. OF THE CLAIM IF IT WASN'T SIGNED BY THE CUSTOMER....
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Authorization code - 12/23/2008
... Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues since GM assigned us to an outsourced rep. Anyone else having issues/problems getting claims to pay, especially using "h" routed claims? ...
GMPP RADIOS AND CLUSTERS - 01/09/2009
EVERYTIME I SUBMIT A GMPP RADIO OR CLUSTER THROUGH REYNOLDS AND REYNOLDS GM SHORT PAYS ME THE TAX ANY IDEA WHY THIS IS OR WHAT I NEED TO DO DIFFERENTLY TO GET PAID CORRECTLY?
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
DBC - 03/04/2009
... claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked me to contact "American Chopper" For a copy of original delivery receipt. After...
Re: DBC - 03/10/2009
Agreed that is one place GM could cut cost. Pay them what there info. is worth. I miss the old DBC when they had accurate/up to date info. to help you with.
Re: J6354 - 03/10/2009
... warranty. Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC...
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... tell us who was on the "list" but that we are NOT on the list. I read an article online that said GM will not be releasing a list like Chrysler did, they will leave it up to the dealerships losing the franchise when/if to notify the public. Anyone...
Re: cross line saturns - 05/13/2009
You do have to mark them as a GM product or they will reject every time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H ...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
I have heard of a few here in Michigan. GM did not have to make the list public because they are not in bankruptcy. A lot of the dealers were the obvious Saturn, SAAB and stand alone Pontiac. Suprisingly a few local Chevy dealers also recieved let...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: sirius xm - 10/27/2009
... not limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM...
Re: Global Warranty - 10/29/2009
If anyone is on Reynolds, they have a good training module on their web site my.reyrey.com It shows actual step by step screens, I learn allot more from that then GM.
Re: Global Warranty - 08/12/2009
... in to myreyrey.com, click on support, then on the right side there is a link in the Alerts box for GM Global Warranty Release information. Has a pdf users guide that has instructions on using the Reynolds interface and some screen shots also. Lists...
Re: GOODWILL - 09/28/2009
... 24 months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage...
Re: GOODWILL - 09/28/2009
... diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a lot of the IPC's and the miles. Most of the time when we bring...
Re: CLOSED RECALL - 10/01/2009
... VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since there's no claim showing it might have been?...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
EVERYTIME I SUBMIT A GMPP RADIO OR CLUSTER THROUGH REYNOLDS AND REYNOLDS GM SHORT PAYS ME THE TAX ANY IDEA WHY THIS IS OR WHAT I NEED TO DO DIFFERENTLY TO GET PAID CORRECTLY?
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
DBC - 03/04/2009
... claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked me to contact "American Chopper" For a copy of original delivery receipt. After...
Re: DBC - 03/10/2009
Agreed that is one place GM could cut cost. Pay them what there info. is worth. I miss the old DBC when they had accurate/up to date info. to help you with.
Re: J6354 - 03/10/2009
... warranty. Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC...
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... tell us who was on the "list" but that we are NOT on the list. I read an article online that said GM will not be releasing a list like Chrysler did, they will leave it up to the dealerships losing the franchise when/if to notify the public. Anyone...
Re: cross line saturns - 05/13/2009
You do have to mark them as a GM product or they will reject every time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H ...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
I have heard of a few here in Michigan. GM did not have to make the list public because they are not in bankruptcy. A lot of the dealers were the obvious Saturn, SAAB and stand alone Pontiac. Suprisingly a few local Chevy dealers also recieved let...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: sirius xm - 10/27/2009
... not limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM...
Re: Global Warranty - 10/29/2009
If anyone is on Reynolds, they have a good training module on their web site my.reyrey.com It shows actual step by step screens, I learn allot more from that then GM.
Re: Global Warranty - 08/12/2009
... in to myreyrey.com, click on support, then on the right side there is a link in the Alerts box for GM Global Warranty Release information. Has a pdf users guide that has instructions on using the Reynolds interface and some screen shots also. Lists...
Re: GOODWILL - 09/28/2009
... 24 months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage...
Re: GOODWILL - 09/28/2009
... diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a lot of the IPC's and the miles. Most of the time when we bring...
Re: CLOSED RECALL - 10/01/2009
... VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since there's no claim showing it might have been?...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... rep now. It was a sad day around here when he told us. In the 11 years that I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't kno...
Re: Silverado trailer wiring harness - 09/23/2009
... pay. Not all trailers require a controller, therefore we view it as personal choice and not GM responsibility....
Re: Lost Rep - 09/25/2009
... our reps is that they are no longer going to see claims. There is going to be a group of people at GM that will see and auth the claims. ...
Re: Global Warranty Mgmt access - 09/25/2009
Have same statement. Was told that a portal issue is causing this. We contacted a guy by the name of Peter Joslyn email: peter.joslyn@gm.com. May be try emailing him to see what is up.
Re: Global Warranty Mgmt access - 09/28/2009
... reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules. You can get a better picture there of how it works....
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: No WINS statement 07/14/09 - 07/14/2009
... there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: Another fuel question - 06/26/2009
... If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: RENTAL REJECTS - 07/10/2009
In case anyone hasn't seen it yet a message came through from GM via Global Connect about the issue: Date: 07/10/2009 Ref. number: Service / Warranty / G_0000033447 Subject: WINS Credit Cycle #021 - July 10, 2009 -------------------------------------------------------------------------------- GM...
Brake warranty memo - 07/21/2009
Did GM just send out a memo recently clarifying brake warranty? Specifically, what is covered at/up to what mileage? I have searched and cannot find it - any help would be great! Thanks in advance!
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
I HAVE A CLAIM "THAT I AM PULLING MY HAIR OUT WITH"...... MY ADVISOR CLAIMS THIS "IS" COVERED BY GMPP - A 2003 GMC YUKON XL DENALI CAME IN FOR REAR DEFROSTER TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#),...
GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... NEED TO REPLACE THE WINDSHIELD - BUT I BELIEVE I HAVE HEARD THAT THERE ARE STIPULATIONS.... LIKE A GM PT MUST SHOW ON RO, NOW WHAT IF YOU ARE SUBLETTING IT OUT --- IS THERE ANYTHING IN PRINT ON THIS THAT I AM OVER LOOKING / NOT FINDING ???...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... SUBLET OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
New DVM - 10/30/2009
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
What We Don't Know......... - 10/31/2009
... SM that he's taking out the chip so it won't mess up his chances of getting his injectors done on GM's dime but the truck doesn't run right without the chip so he waited until he got here to take the chip out. Needless to say, we declined to cover...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
Please refer to GM service bulletin 99-01-39-004C. Although you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in...
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Service Calls - 12/23/2009
... it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us to provide this service. Any thoughts?...
Re: Claim Memo 061-PDI overpayments? - 11/30/2009
YES, MY PDI'S OVERPAID, BY .1 TO .2 OVER WHAT WAS CLAIMED, I GUESS GM WILL DEBIT BACK ON THEIR OWN, ACCORDING TO WHAT THE DBC IS TELLING YOU? CURRENTLY USING WINS
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... rep now. It was a sad day around here when he told us. In the 11 years that I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't kno...
Re: Silverado trailer wiring harness - 09/23/2009
... pay. Not all trailers require a controller, therefore we view it as personal choice and not GM responsibility....
Re: Lost Rep - 09/25/2009
... our reps is that they are no longer going to see claims. There is going to be a group of people at GM that will see and auth the claims. ...
Re: Global Warranty Mgmt access - 09/25/2009
Have same statement. Was told that a portal issue is causing this. We contacted a guy by the name of Peter Joslyn email: peter.joslyn@gm.com. May be try emailing him to see what is up.
Re: Global Warranty Mgmt access - 09/28/2009
... reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules. You can get a better picture there of how it works....
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: No WINS statement 07/14/09 - 07/14/2009
... there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: Another fuel question - 06/26/2009
... If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: RENTAL REJECTS - 07/10/2009
In case anyone hasn't seen it yet a message came through from GM via Global Connect about the issue: Date: 07/10/2009 Ref. number: Service / Warranty / G_0000033447 Subject: WINS Credit Cycle #021 - July 10, 2009 -------------------------------------------------------------------------------- GM...
Brake warranty memo - 07/21/2009
Did GM just send out a memo recently clarifying brake warranty? Specifically, what is covered at/up to what mileage? I have searched and cannot find it - any help would be great! Thanks in advance!
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
I HAVE A CLAIM "THAT I AM PULLING MY HAIR OUT WITH"...... MY ADVISOR CLAIMS THIS "IS" COVERED BY GMPP - A 2003 GMC YUKON XL DENALI CAME IN FOR REAR DEFROSTER TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#),...
GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... NEED TO REPLACE THE WINDSHIELD - BUT I BELIEVE I HAVE HEARD THAT THERE ARE STIPULATIONS.... LIKE A GM PT MUST SHOW ON RO, NOW WHAT IF YOU ARE SUBLETTING IT OUT --- IS THERE ANYTHING IN PRINT ON THIS THAT I AM OVER LOOKING / NOT FINDING ???...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... SUBLET OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
New DVM - 10/30/2009
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
What We Don't Know......... - 10/31/2009
... SM that he's taking out the chip so it won't mess up his chances of getting his injectors done on GM's dime but the truck doesn't run right without the chip so he waited until he got here to take the chip out. Needless to say, we declined to cover...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
Please refer to GM service bulletin 99-01-39-004C. Although you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in...
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Service Calls - 12/23/2009
... it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us to provide this service. Any thoughts?...
Re: Claim Memo 061-PDI overpayments? - 11/30/2009
YES, MY PDI'S OVERPAID, BY .1 TO .2 OVER WHAT WAS CLAIMED, I GUESS GM WILL DEBIT BACK ON THEIR OWN, ACCORDING TO WHAT THE DBC IS TELLING YOU? CURRENTLY USING WINS
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Global Warranty Management - 01/12/2010
How long is the training for GM GLobal? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: Global Warranty Management - 01/15/2010
Thanks Brian! You were a big help - GM training help desk was not :( I am on my way and training with the handouts as we speak :) Thanks again!
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
Re: Global Warranty Management - 01/28/2010
You might want to call Auto Soft and see if they can provide you any assistance. If not you can always use the GWM tool itself. It may take a little longer to enter the claim but at least you can submit them to GM
Re: GW QUESTION cause/complaint codes - 01/19/2010
WE ARE STILL ON WINS.... BUT AS FAR AS THESE GM SERVICE CERTIFICATES, I AM STAMPING THEM PAID & MARKING THE WRITE OFF DIFFERENCE "SPLIT TO ALL DEPARTMENTS" -- I ALSO AGREE "WHOLLY COW" ON HOW MUCH WE ARE LOSING.
Re: Global Warranty Management - 01/22/2010
If you use a DMS system just hope they provide some type of training. The GM training is really not that helpful if you have a DMS.
Re: Global Warranty Management - 01/22/2010
We went live last Monday and today is the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: More Global Warranty questions - 02/03/2010
... like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software people too ...
Re: More Global Warranty questions - 02/03/2010
These payments are not readable thru the txnsumm report it is an unreadable source. The payments come through on a vendor invoice and say regular gm warranty underneath in the comments.
Re: RENTALS - 02/11/2010
... how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance...
Deductible - 02/12/2010
... installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have to submit it to GMPP now but how do I retrieve the $200 deduc...
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Forum - 10/01/2019
... regulation in regards to retention time of the warranty copy of the job card. I am not aware of a GM policy specific manner in which the records must be maintained (whether by last of VIN or by Transaction Summary), at the dealers discretion....
Forum - 10/30/2019
... they had the wrong VIN on the repair order. But I would suggest maybe reaching out to the GM DBC center, through a chat, and if need be, they can escalate it to level 2 to look into it....
Forum - 10/30/2019
... not been told. Service manager has had me scan in job card and sps sheets and attach to claim with Gm auth to review. The last several weeks it was said they were back logged with claims just like this. Once reviewed they have been getting paid ....
Forum - 10/16/2019
... get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to get a replacement part if they knew it...
1500 Diesel oil change - 01/16/2020
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone...
Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Forum - 07/16/2019
That's what I was thinking too. I thought it was to become effective on July 1. I didn't know if it was a glitch in our DMS system or if GM hasn't turned on the automatic reject yet.
Recalibrating System - Warrranty Time? - 07/26/2019
Hi,Can anyone tell me if this is something that GM pays us for? Customer was getting a message stating that the cruise control was disengaged. We found codes (B1325 & B127E), recalibrated/reset system.
How long is the training for GM GLobal? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: Global Warranty Management - 01/15/2010
Thanks Brian! You were a big help - GM training help desk was not :( I am on my way and training with the handouts as we speak :) Thanks again!
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
Re: Global Warranty Management - 01/28/2010
You might want to call Auto Soft and see if they can provide you any assistance. If not you can always use the GWM tool itself. It may take a little longer to enter the claim but at least you can submit them to GM
Re: GW QUESTION cause/complaint codes - 01/19/2010
WE ARE STILL ON WINS.... BUT AS FAR AS THESE GM SERVICE CERTIFICATES, I AM STAMPING THEM PAID & MARKING THE WRITE OFF DIFFERENCE "SPLIT TO ALL DEPARTMENTS" -- I ALSO AGREE "WHOLLY COW" ON HOW MUCH WE ARE LOSING.
Re: Global Warranty Management - 01/22/2010
If you use a DMS system just hope they provide some type of training. The GM training is really not that helpful if you have a DMS.
Re: Global Warranty Management - 01/22/2010
We went live last Monday and today is the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: More Global Warranty questions - 02/03/2010
... like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software people too ...
Re: More Global Warranty questions - 02/03/2010
These payments are not readable thru the txnsumm report it is an unreadable source. The payments come through on a vendor invoice and say regular gm warranty underneath in the comments.
Re: RENTALS - 02/11/2010
... how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance...
Deductible - 02/12/2010
... installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have to submit it to GMPP now but how do I retrieve the $200 deduc...
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Forum - 10/01/2019
... regulation in regards to retention time of the warranty copy of the job card. I am not aware of a GM policy specific manner in which the records must be maintained (whether by last of VIN or by Transaction Summary), at the dealers discretion....
Forum - 10/30/2019
... they had the wrong VIN on the repair order. But I would suggest maybe reaching out to the GM DBC center, through a chat, and if need be, they can escalate it to level 2 to look into it....
Forum - 10/30/2019
... not been told. Service manager has had me scan in job card and sps sheets and attach to claim with Gm auth to review. The last several weeks it was said they were back logged with claims just like this. Once reviewed they have been getting paid ....
Forum - 10/16/2019
... get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to get a replacement part if they knew it...
1500 Diesel oil change - 01/16/2020
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone...
Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Forum - 07/16/2019
That's what I was thinking too. I thought it was to become effective on July 1. I didn't know if it was a glitch in our DMS system or if GM hasn't turned on the automatic reject yet.
Recalibrating System - Warrranty Time? - 07/26/2019
Hi,Can anyone tell me if this is something that GM pays us for? Customer was getting a message stating that the cruise control was disengaged. We found codes (B1325 & B127E), recalibrated/reset system.
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Warranty Claim Codes and the DMS System - 07/09/2019
... the claims that require a Warranty Claim Code, the claim will pay, but on the analysis from GM there will be a comment that the code was invalid. Has anyone else experienced this? I'm guessing that if I had submitted those directly...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/15/2019
What I'm trying to see is if anyone else has had the submission be successful (as in paid) through their DMS, but GM states that the Warranty Claim Code is invalid.
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... or contact information? I'm guessing there isn't since one of the last times I had to call GM for help on who made the delivery they had to Google it....
GMPP Claims Submission - 08/23/2019
I am looking high and low in every resource that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have...
How to get paid for Dye testing? - 06/19/2019
... for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? &n...
Customer Pay TO Parts Warranty - 08/01/2019
... I was not sure how the customer pay ones should be and this job card will need to be sent over to GM as well as it is OVER $2500.Thanks in Advance!...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 08/27/2019
... provided by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
R-134A FREON - 09/06/2019
HEEEELPP!!!HOW DO I SUBMIT THE CORRECT OUNCES FOR THIS FREON FOR GM WARRANTY? WE BILL OUT IN POUNDS, SO I HAVE 3 POUNDS TOTAL COST $54.00.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Forum - 03/19/2020
I h-routed my claim that was rejected with that error. My warranty support person said I submitted the claim before GM got the programming information. She rejected it and then had me resubmit- paid right away after that.
Retail Radio changed to Policy claim - 03/20/2020
... a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Back ordered parts that are a safety concern. - 02/26/2020
... only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle, then when the part comes in putting it on the inventory...
Forum - 02/27/2020
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
ENGINE CORE DAMAGED - 01/17/2020
... that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years...
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Warranty Claim Codes and the DMS System - 07/09/2019
... the claims that require a Warranty Claim Code, the claim will pay, but on the analysis from GM there will be a comment that the code was invalid. Has anyone else experienced this? I'm guessing that if I had submitted those directly...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/15/2019
What I'm trying to see is if anyone else has had the submission be successful (as in paid) through their DMS, but GM states that the Warranty Claim Code is invalid.
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... or contact information? I'm guessing there isn't since one of the last times I had to call GM for help on who made the delivery they had to Google it....
GMPP Claims Submission - 08/23/2019
I am looking high and low in every resource that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have...
How to get paid for Dye testing? - 06/19/2019
... for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? &n...
Customer Pay TO Parts Warranty - 08/01/2019
... I was not sure how the customer pay ones should be and this job card will need to be sent over to GM as well as it is OVER $2500.Thanks in Advance!...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 08/27/2019
... provided by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
R-134A FREON - 09/06/2019
HEEEELPP!!!HOW DO I SUBMIT THE CORRECT OUNCES FOR THIS FREON FOR GM WARRANTY? WE BILL OUT IN POUNDS, SO I HAVE 3 POUNDS TOTAL COST $54.00.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Forum - 03/19/2020
I h-routed my claim that was rejected with that error. My warranty support person said I submitted the claim before GM got the programming information. She rejected it and then had me resubmit- paid right away after that.
Retail Radio changed to Policy claim - 03/20/2020
... a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Back ordered parts that are a safety concern. - 02/26/2020
... only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle, then when the part comes in putting it on the inventory...
Forum - 02/27/2020
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
ENGINE CORE DAMAGED - 01/17/2020
... that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years...
Forum - 01/30/2020
... and all other time in the base field. How do we handle diagnosis time when submitting to GM....
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
Customer Enthusiasm - 06/10/2020
We replaced a RPO build (dealer installed) Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue?...
Forum - 06/15/2020
... to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even have contact information for the carrier! But I only used last 8 of VIN and it came up with an 03 Corvette, instead of a 19 Siloverado, but...
Courtesy Transportation - COVID 19 - 04/29/2020
... 2-way shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Forum - 08/04/2020
i spoke to the warranty call center they told me to contact TAC. the said GM has not updated the system yet. TAC was able to provide everything i needed!!
Forum - 09/15/2020
... will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner cost, into account, when policy calculator is run...
Forum - 09/24/2020
... up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter of notification if it is a STI drop....
DMS AND ATTACHMENTS - 08/07/2018
... does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global Warranty Management. Thus my reject % is high. ...
Forum - 09/10/2018
... I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run into this before? ...
Forum - 11/28/2018
... what component was causing the fuse to blow. Since no diag listed our diag time would be olh but GM would not accept our first clock time as olh even tho it was actually our initial diag time. Any ideas on how to avoid this problem. Thanks...
Over the Counter Part Warranty Documentation - 11/20/2018
... Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. Is it still required?...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
Forum - 10/17/2018
Cost comparisons are required for any major assembly replacement such as engine, transmission, or transfer case. If GM is paying the bill it has to be on the invoice even if no one requests it.
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Courtesy Transportation - 05/24/2018
... that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 05/25/2018
... fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope this helps some!...
Forum - 05/31/2018
You used to be able to submit a $0.00 claim for these to close them out. There is a from to send in to GM, but it takes forever to come off of the IVH. How I have closed these in the past is to submit a .1 claim using the Service Manager's GMIN and under...
Material Allowance Not Found - 06/11/2018
... Material number 000000000084467435 not found. I've verified the part number through GM EPIC and the cost as well.I'm not entirely sure what to do. Should I contact the DBC....
Transfer Case - 06/11/2018
... case replacement require the Cost Comparison worksheet filled out? Everywhere I've read on GM says authorization is required if you are required to contact the PQC for assembly replacements. However, bulletin 04-00-89-015 says "where a COMPLETE transmission/engine...
Missing: SPS Claim Code for Submission - 06/25/2018
... heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we don't have to bring the customer back to repogram the frontal airbag again just for the sake...
... and all other time in the base field. How do we handle diagnosis time when submitting to GM....
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
Customer Enthusiasm - 06/10/2020
We replaced a RPO build (dealer installed) Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue?...
Forum - 06/15/2020
... to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even have contact information for the carrier! But I only used last 8 of VIN and it came up with an 03 Corvette, instead of a 19 Siloverado, but...
Courtesy Transportation - COVID 19 - 04/29/2020
... 2-way shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Forum - 08/04/2020
i spoke to the warranty call center they told me to contact TAC. the said GM has not updated the system yet. TAC was able to provide everything i needed!!
Forum - 09/15/2020
... will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner cost, into account, when policy calculator is run...
Forum - 09/24/2020
... up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter of notification if it is a STI drop....
DMS AND ATTACHMENTS - 08/07/2018
... does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global Warranty Management. Thus my reject % is high. ...
Forum - 09/10/2018
... I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run into this before? ...
Forum - 11/28/2018
... what component was causing the fuse to blow. Since no diag listed our diag time would be olh but GM would not accept our first clock time as olh even tho it was actually our initial diag time. Any ideas on how to avoid this problem. Thanks...
Over the Counter Part Warranty Documentation - 11/20/2018
... Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. Is it still required?...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
Forum - 10/17/2018
Cost comparisons are required for any major assembly replacement such as engine, transmission, or transfer case. If GM is paying the bill it has to be on the invoice even if no one requests it.
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Courtesy Transportation - 05/24/2018
... that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 05/25/2018
... fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope this helps some!...
Forum - 05/31/2018
You used to be able to submit a $0.00 claim for these to close them out. There is a from to send in to GM, but it takes forever to come off of the IVH. How I have closed these in the past is to submit a .1 claim using the Service Manager's GMIN and under...
Material Allowance Not Found - 06/11/2018
... Material number 000000000084467435 not found. I've verified the part number through GM EPIC and the cost as well.I'm not entirely sure what to do. Should I contact the DBC....
Transfer Case - 06/11/2018
... case replacement require the Cost Comparison worksheet filled out? Everywhere I've read on GM says authorization is required if you are required to contact the PQC for assembly replacements. However, bulletin 04-00-89-015 says "where a COMPLETE transmission/engine...
Missing: SPS Claim Code for Submission - 06/25/2018
... heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we don't have to bring the customer back to repogram the frontal airbag again just for the sake...
Customer Pay Add-On Repairs - 07/02/2018
Hello there JL Warranty Community!Just a quick question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require...
Not Allowed to Submit Part Product Line... - 07/25/2018
... GWM and see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a ...
Forum - 01/04/2019
... 40 dealers. I just got him a few months ago but I've worked with him before (my older one left). GM is supposed to keep the WSC reps handling everything by the end of 7 days but lately my guy has been further behind. I'm seeing my clear out in about...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
... Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." How do you get this form/spreadsheet? ...
2019 AUTHORIZATION UPDATES - 01/23/2019
... Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission of Customer concern not duplicated labor operations has been eliminated"....
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Service Agent Installed vs Over the Counter submission - 04/17/2019
... why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format: Video...
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 04/27/2019
... to another dealership within our "family" of dealerships. That dealership is not a GM dealership. They installed that transmission for the customer. That tranmission failed. The other dealership replaced with a new transmission. ...
Forum - 04/30/2019
... type ZPTC, does not. The Powertrain Contact Center (PCC) is used by the ISC for GM powertrain inquiries. (Refer to P&P Article 1.7). The article contains the PCC process for warranty part replacements. The following bullet is from the PCC...
Forum - 05/22/2019
Oh good heavens. Not sure what I was thinking. Both were customer pay. I was handed a check and was thinking I had to get reimbursed from GM when it's just US reimbursing them. It's been a long day. Thank you Kristen
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Select State/California Emissions - 05/10/2019
... the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration when trying to determine...
Forum - 03/08/2019
I am fighting with GM on PIP5197 because it clearly states that you can add up to 1.0 for diagnosis time...but you can't. I often joke that the bulletins are written in Chinese and then translated to English by someone who speaks only Korean. Often when...
Forum - 04/02/2019
... to limit the def top-off, or we could lose money. I never could get a straight answer as to what GM considered a 'top-off', but we set a limit at 1 gallon and customer is responsible for the rest. ...
Over the Counter Parts Warranty - 04/02/2019
... information on what/if any authorizations are needed from Service Management before I H-Route to GM. Can someone help me please?Thanks!...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!Â
Forum - 04/08/2019
Assuming that the transaction has rejected for transaction total limit of $500 has been exceeded, re-submit with GM Authorization for review. No management authorization required in this scenario.
Hello there JL Warranty Community!Just a quick question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require...
Not Allowed to Submit Part Product Line... - 07/25/2018
... GWM and see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a ...
Forum - 01/04/2019
... 40 dealers. I just got him a few months ago but I've worked with him before (my older one left). GM is supposed to keep the WSC reps handling everything by the end of 7 days but lately my guy has been further behind. I'm seeing my clear out in about...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
... Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." How do you get this form/spreadsheet? ...
2019 AUTHORIZATION UPDATES - 01/23/2019
... Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission of Customer concern not duplicated labor operations has been eliminated"....
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Service Agent Installed vs Over the Counter submission - 04/17/2019
... why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format: Video...
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 04/27/2019
... to another dealership within our "family" of dealerships. That dealership is not a GM dealership. They installed that transmission for the customer. That tranmission failed. The other dealership replaced with a new transmission. ...
Forum - 04/30/2019
... type ZPTC, does not. The Powertrain Contact Center (PCC) is used by the ISC for GM powertrain inquiries. (Refer to P&P Article 1.7). The article contains the PCC process for warranty part replacements. The following bullet is from the PCC...
Forum - 05/22/2019
Oh good heavens. Not sure what I was thinking. Both were customer pay. I was handed a check and was thinking I had to get reimbursed from GM when it's just US reimbursing them. It's been a long day. Thank you Kristen
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Select State/California Emissions - 05/10/2019
... the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration when trying to determine...
Forum - 03/08/2019
I am fighting with GM on PIP5197 because it clearly states that you can add up to 1.0 for diagnosis time...but you can't. I often joke that the bulletins are written in Chinese and then translated to English by someone who speaks only Korean. Often when...
Forum - 04/02/2019
... to limit the def top-off, or we could lose money. I never could get a straight answer as to what GM considered a 'top-off', but we set a limit at 1 gallon and customer is responsible for the rest. ...
Over the Counter Parts Warranty - 04/02/2019
... information on what/if any authorizations are needed from Service Management before I H-Route to GM. Can someone help me please?Thanks!...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!Â
Forum - 04/08/2019
Assuming that the transaction has rejected for transaction total limit of $500 has been exceeded, re-submit with GM Authorization for review. No management authorization required in this scenario.
Forum - 11/16/2017
We have received clarification regarding the Policy Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on...
Forum - 11/27/2017
I would like to at least know something about maybe a time frame for getting things patched up. However, at this point, with no word from GM, I wonder if they are even aware of the issues.
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Sealant Covered/Not Covered - 11/01/2017
... difficult to know if it's something that is considered shop supplies or something that GM will pay. Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed...
NOT A PARTS WARRANTY - 10/23/2017
... on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums and charged the customer. Customer now wants us to reimburse them for that repair. How or can i claim this reimbursement...
Forum - 10/24/2017
... Process is used to detail the situation and seek the ability to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Forum - 07/25/2017
... was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted,...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 09/05/2017
... order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way...
Forum - 09/14/2017
... up CCND or Powertrain anywhere! So frustrating to not be able to find information from GM! Anyone else have any stories or input, the more info I can get, the better?...
Repair vs Replacement Standards - 09/19/2017
... but if the cost comparison shows it is cheaper to repair, are there other circumstances that GM allows a replacement? There seems to be an understanding if the repair/replace comparison is within a certain percentage (80% maybe), that we can...
Forum - 09/20/2017
... a review that there were authorizations that weren't by the "Service Manager". I would think GM would consider it a conflict of interst for advisors to authorize, but I don't see anything that clearly says that they're not to au...
Forum - 09/26/2017
Thanks. I submitted with requesting GM authorization, but it rejected saying we could self authorize. I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed...
Carpet replacement after waterleak repair. - 09/26/2017
... mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been...
Forum - 10/04/2017
You can attempt submission with GM Authorization for consequential damage - although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the batte...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... our number is, and I get fairly close but I want to make sure that I'm not including some that GM doesn't. Does anyone else keep track of this throughout the month?...
Forum - 06/08/2017
... and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
Forum - 06/23/2017
... dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this happens to me ...
Mail Out Review Trends - 04/17/2017
Has your dealership received a Mail Out Review from GM? If so, did you notice a trend (e.g. transactions with add on repairs or OLH)?Please share your observations/MOR findings with the Warranty Community!
Reprints - 04/25/2017
... of approval/acknowledgement when a job card is reprinted? I've never found anything from GM that says it's necessary. I just wonder if there would be an issue during an audit if there is a reprint but the original is gone. Or the reprint...
Forum - 04/26/2017
... you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair,...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 07/23/2017
... or hard copy of the manager's written time,date, explanation,signature that complies with GM guidelines. ...
Forum - 08/17/2017
... Let's face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process...
customer surveys for warranty repair. - 08/22/2017
I understand that warranty customer surveys are being sent out by GM by email. I would like to know what the guidelines are? Thank you
We have received clarification regarding the Policy Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on...
Forum - 11/27/2017
I would like to at least know something about maybe a time frame for getting things patched up. However, at this point, with no word from GM, I wonder if they are even aware of the issues.
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Sealant Covered/Not Covered - 11/01/2017
... difficult to know if it's something that is considered shop supplies or something that GM will pay. Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed...
NOT A PARTS WARRANTY - 10/23/2017
... on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums and charged the customer. Customer now wants us to reimburse them for that repair. How or can i claim this reimbursement...
Forum - 10/24/2017
... Process is used to detail the situation and seek the ability to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Forum - 07/25/2017
... was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted,...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 09/05/2017
... order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way...
Forum - 09/14/2017
... up CCND or Powertrain anywhere! So frustrating to not be able to find information from GM! Anyone else have any stories or input, the more info I can get, the better?...
Repair vs Replacement Standards - 09/19/2017
... but if the cost comparison shows it is cheaper to repair, are there other circumstances that GM allows a replacement? There seems to be an understanding if the repair/replace comparison is within a certain percentage (80% maybe), that we can...
Forum - 09/20/2017
... a review that there were authorizations that weren't by the "Service Manager". I would think GM would consider it a conflict of interst for advisors to authorize, but I don't see anything that clearly says that they're not to au...
Forum - 09/26/2017
Thanks. I submitted with requesting GM authorization, but it rejected saying we could self authorize. I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed...
Carpet replacement after waterleak repair. - 09/26/2017
... mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been...
Forum - 10/04/2017
You can attempt submission with GM Authorization for consequential damage - although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the batte...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... our number is, and I get fairly close but I want to make sure that I'm not including some that GM doesn't. Does anyone else keep track of this throughout the month?...
Forum - 06/08/2017
... and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
Forum - 06/23/2017
... dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this happens to me ...
Mail Out Review Trends - 04/17/2017
Has your dealership received a Mail Out Review from GM? If so, did you notice a trend (e.g. transactions with add on repairs or OLH)?Please share your observations/MOR findings with the Warranty Community!
Reprints - 04/25/2017
... of approval/acknowledgement when a job card is reprinted? I've never found anything from GM that says it's necessary. I just wonder if there would be an issue during an audit if there is a reprint but the original is gone. Or the reprint...
Forum - 04/26/2017
... you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair,...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 07/23/2017
... or hard copy of the manager's written time,date, explanation,signature that complies with GM guidelines. ...
Forum - 08/17/2017
... Let's face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process...
customer surveys for warranty repair. - 08/22/2017
I understand that warranty customer surveys are being sent out by GM by email. I would like to know what the guidelines are? Thank you
battery restrictions ! - 07/18/2017
i must have missed something or not given the message which is about right , i submitted a warranty claim on a 2017 gmc with 9349 miles to replace the battery, got rejected as restricted and required gm authorization ! can anyone shine some lig...
Forum - 03/30/2018
... Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... the first 12 months of bumper to bumper. So even though it is not excluded in the CPO, GM won't pay for it because it's not within the first 12 months? Help!...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
Forum - 03/01/2018
... the insurance company to add a suplement related to the accident claim. You are right in that GM should not be responsible....
Customer Upset! - 02/26/2018
... made saying that it should be under warranty. But to my understanding since this is not fault of gm that would not be covered. Am I in the right?...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval with $90 in the admin allowance field. I stated that we had to replace 2 displays and attached the invoices for them. ...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 01/09/2018
A SHUTTLE DRIVER IS A COMPANY PAID EMPLOYEE WHO DRIVES A CUSTOMER FREE OF CHARGE. THE AMOUNT COLLECTED FROM GM MAY BE APPLIED TO YOUR RENTAL CAR ACCOUNT. $7.50 FOR ONE WAY SHUTTLE, $15.00 FOR 2 WAY. YOU MAY ADD THE SHUTTLE $ AMOUNT TO...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Restricted Labor Operations - 12/14/2017
... submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent profile) and could not find anywhere that said this operation was restricted. So...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
Forum - 12/18/2017
... the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is accepted for payment....
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Forum - 12/19/2017
... Additional comments were entered supporting the replacement and the claim was submitted with GM Authorization for review. The transaction was accepted for payment....
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/07/2017
... down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Required Documentation for Add Time - 03/14/2017
... need to include that he drained and filled the fuel? Is this part of the repair or is GM telling you how much is allowed if you happened to have needed to drain and fill the fuel?...
Forum - 03/15/2017
yes gm is telling you how much time is allowed to drain and refill the fuel is needed..I pay my techs only if they put the info on the job card stating they did drain and refill..but i usually ask them to make sure too !
i must have missed something or not given the message which is about right , i submitted a warranty claim on a 2017 gmc with 9349 miles to replace the battery, got rejected as restricted and required gm authorization ! can anyone shine some lig...
Forum - 03/30/2018
... Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... the first 12 months of bumper to bumper. So even though it is not excluded in the CPO, GM won't pay for it because it's not within the first 12 months? Help!...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
Forum - 03/01/2018
... the insurance company to add a suplement related to the accident claim. You are right in that GM should not be responsible....
Customer Upset! - 02/26/2018
... made saying that it should be under warranty. But to my understanding since this is not fault of gm that would not be covered. Am I in the right?...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval with $90 in the admin allowance field. I stated that we had to replace 2 displays and attached the invoices for them. ...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 01/09/2018
A SHUTTLE DRIVER IS A COMPANY PAID EMPLOYEE WHO DRIVES A CUSTOMER FREE OF CHARGE. THE AMOUNT COLLECTED FROM GM MAY BE APPLIED TO YOUR RENTAL CAR ACCOUNT. $7.50 FOR ONE WAY SHUTTLE, $15.00 FOR 2 WAY. YOU MAY ADD THE SHUTTLE $ AMOUNT TO...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Restricted Labor Operations - 12/14/2017
... submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent profile) and could not find anywhere that said this operation was restricted. So...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
Forum - 12/18/2017
... the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is accepted for payment....
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Forum - 12/19/2017
... Additional comments were entered supporting the replacement and the claim was submitted with GM Authorization for review. The transaction was accepted for payment....
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/07/2017
... down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Required Documentation for Add Time - 03/14/2017
... need to include that he drained and filled the fuel? Is this part of the repair or is GM telling you how much is allowed if you happened to have needed to drain and fill the fuel?...
Forum - 03/15/2017
yes gm is telling you how much time is allowed to drain and refill the fuel is needed..I pay my techs only if they put the info on the job card stating they did drain and refill..but i usually ask them to make sure too !
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
Warranty Admin - 03/30/2017
... but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Dealertrack DMS - 03/21/2017
I was just wondering if any other GM Warranty Administrators are using Dealertrack for their DMS and would like to know if the SPS warranty dependency code field is populating while in the submission screen?
Forum - 03/13/2017
... how it turns out, sometimes you'll scratch your head over the simplest things and it turns out GM had an issue for a bit. Were they in it for a length of time? If 3 days and under it shouldn't be a problem either....
Re: DEALERTRACK - 05/09/2016
... with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for...
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: What Would You Do - 06/16 - 06/30/2016
... NOT eligible for policy or spontaneous goodwill maintenance. So there isn't a claim to be made to GM after the time/mileage has passed, it will become the dealership's responsibility. ...
Forum - 09/01/2016
... have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to be booked....
Forum - 09/02/2016
... department hired someone to schedule appointments and another advisor who hasn't been in the GM game for a while now. Very frustrated as it's more to keep my eye on and track....
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Pyramiding repairs and how to avoid them - 11/10/2016
A full description of how GM determines if a repair is considered Pyramiding, how they calculate the number that shows up on the Service Agent Summary Analysis Report and how to avoid submitting pyramiding claimsFormat: Article
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 12/09/2016
I always scan and attach it to my submission to GM. I know some people were getting debited and found out that those debits were due to type-o's...mistaking U's for V's was one that I can remember. Tip...On the Midtronics printout,...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
Re: PDI EXTRAS? - 07/22/2015
... we file 0590072 for pdi not paid??? I'm interesting in getting all legitimate reimbursements from GM. Any details are greatly appreciated :)...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/25/2015
Update: recently attended the GM Warranty Bootcamp meeting for our region and the rep who led the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective...
Re: schedule for auto pdi ? - 04/29/2015
I first check gm vis to make sure they haven't auto paid like they normaly do.This happens sometimes. If they have not then you can file for that payment.I usually put in comment section that pdi had not auto paid.
Technician Training - 06/02/2015
... of training in order to perform warranty work (including recalls)or must they just be enrolled in GM training? I've been asked this by a technician and I cannot remember reading anything specific on this....
Re: Transmission diagnostic worksheet? - 09/02/2015
... 'supporting documentation' it will state the same terminology.) I've always interpreted that as GM is just using a general term to refer to diagnostic information collected and used as an aide (including things like brake and vibration diagnostic worksheets,...
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
Warranty Admin - 03/30/2017
... but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Dealertrack DMS - 03/21/2017
I was just wondering if any other GM Warranty Administrators are using Dealertrack for their DMS and would like to know if the SPS warranty dependency code field is populating while in the submission screen?
Forum - 03/13/2017
... how it turns out, sometimes you'll scratch your head over the simplest things and it turns out GM had an issue for a bit. Were they in it for a length of time? If 3 days and under it shouldn't be a problem either....
Re: DEALERTRACK - 05/09/2016
... with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for...
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: What Would You Do - 06/16 - 06/30/2016
... NOT eligible for policy or spontaneous goodwill maintenance. So there isn't a claim to be made to GM after the time/mileage has passed, it will become the dealership's responsibility. ...
Forum - 09/01/2016
... have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to be booked....
Forum - 09/02/2016
... department hired someone to schedule appointments and another advisor who hasn't been in the GM game for a while now. Very frustrated as it's more to keep my eye on and track....
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Pyramiding repairs and how to avoid them - 11/10/2016
A full description of how GM determines if a repair is considered Pyramiding, how they calculate the number that shows up on the Service Agent Summary Analysis Report and how to avoid submitting pyramiding claimsFormat: Article
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 12/09/2016
I always scan and attach it to my submission to GM. I know some people were getting debited and found out that those debits were due to type-o's...mistaking U's for V's was one that I can remember. Tip...On the Midtronics printout,...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
Re: PDI EXTRAS? - 07/22/2015
... we file 0590072 for pdi not paid??? I'm interesting in getting all legitimate reimbursements from GM. Any details are greatly appreciated :)...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/25/2015
Update: recently attended the GM Warranty Bootcamp meeting for our region and the rep who led the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective...
Re: schedule for auto pdi ? - 04/29/2015
I first check gm vis to make sure they haven't auto paid like they normaly do.This happens sometimes. If they have not then you can file for that payment.I usually put in comment section that pdi had not auto paid.
Technician Training - 06/02/2015
... of training in order to perform warranty work (including recalls)or must they just be enrolled in GM training? I've been asked this by a technician and I cannot remember reading anything specific on this....
Re: Transmission diagnostic worksheet? - 09/02/2015
... 'supporting documentation' it will state the same terminology.) I've always interpreted that as GM is just using a general term to refer to diagnostic information collected and used as an aide (including things like brake and vibration diagnostic worksheets,...
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should ...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
... be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for credit." "GM Service Agents are to submit an Application for Authorization to Return Material via RAPID, or a PC 659 via mail for non-RAPID...
Forum - 07/06/2022
After GM processes your daily transactions anything that pays will show on your transaction summary, they will all be on one report, yes. (on the next day)
Forum - 07/06/2022
... preferred Reynolds, over DealerTrack. With DealerTrack, you MUST submit all T-claims manually, per GM, as their are computer code issues that mess up a t-claim sent thru dt. I could build, submit and reconcile my claims easier and faster with Reynolds,...
Forum - 07/07/2022
... to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/08/2022
I asked that question of another Warranty administrator and she said go by the last punch on the ticket. I would love to hear someone say differently honestly but I am not sure since, oh yeah GM gives us no guidelines to look up these details.
Forum - 07/12/2022
... the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
Forum - 07/19/2022
... "new" policy to the invoice and explain that you are not required to punch base time according to GM....
Forum - 07/11/2022
soo,,i went to our warranty rep in Saginaw and here is some added light for the subject.....In certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks l...
Forum - 08/17/2022
... a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim wi...
Forum - 09/28/2022
... that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections. I do hope they send out something to those of...
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
... a reprint off the system,,,this is because only the original owner can submit for it. Gm says if you dont have the original you can get debited back....
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 04/14/2022
... I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind with browser compatibility and other computer-related things. If I had to guess I would say it is going to be...
California Dealers-Roof Rail Airbags - 05/27/2022
... when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Forum - 05/10/2022
... When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now working on it. ...
Forum - 06/01/2022
... tech could run a time punch for the additional 0.1 for the second panel. I have never seen GM approve a claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
$20 and $30 off coupons Reconciling - 06/10/2022
I am curious how you reconcil and discount the $20 off and $30 off email that GM sends out for private offer. We use Autosoft at our dealership and according to our rep we have to use a negative (-) deductible in order to balance the credit we are...
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should ...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
... be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for credit." "GM Service Agents are to submit an Application for Authorization to Return Material via RAPID, or a PC 659 via mail for non-RAPID...
Forum - 07/06/2022
After GM processes your daily transactions anything that pays will show on your transaction summary, they will all be on one report, yes. (on the next day)
Forum - 07/06/2022
... preferred Reynolds, over DealerTrack. With DealerTrack, you MUST submit all T-claims manually, per GM, as their are computer code issues that mess up a t-claim sent thru dt. I could build, submit and reconcile my claims easier and faster with Reynolds,...
Forum - 07/07/2022
... to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/08/2022
I asked that question of another Warranty administrator and she said go by the last punch on the ticket. I would love to hear someone say differently honestly but I am not sure since, oh yeah GM gives us no guidelines to look up these details.
Forum - 07/12/2022
... the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
Forum - 07/19/2022
... "new" policy to the invoice and explain that you are not required to punch base time according to GM....
Forum - 07/11/2022
soo,,i went to our warranty rep in Saginaw and here is some added light for the subject.....In certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks l...
Forum - 08/17/2022
... a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim wi...
Forum - 09/28/2022
... that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections. I do hope they send out something to those of...
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
... a reprint off the system,,,this is because only the original owner can submit for it. Gm says if you dont have the original you can get debited back....
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 04/14/2022
... I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind with browser compatibility and other computer-related things. If I had to guess I would say it is going to be...
California Dealers-Roof Rail Airbags - 05/27/2022
... when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Forum - 05/10/2022
... When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now working on it. ...
Forum - 06/01/2022
... tech could run a time punch for the additional 0.1 for the second panel. I have never seen GM approve a claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
$20 and $30 off coupons Reconciling - 06/10/2022
I am curious how you reconcil and discount the $20 off and $30 off email that GM sends out for private offer. We use Autosoft at our dealership and according to our rep we have to use a negative (-) deductible in order to balance the credit we are...
Forum - 06/22/2022
I am not finding a specific reference to this scenario either. Would recommend handling on a case by case basis, and contact with GM for clarification in those unique cases.
Forum - 06/21/2022
... is accurate. The customer must pay or participate to have the 2 year/ unlimited warranty. If GM pays for it they will only pay for replacement the remainder of the warranty or the first 12 months....
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
Forum - 10/25/2022
... via the portal, but your service manager must approve with the explanation and then send it for GM auth....
Forum - 11/14/2022
While our Enterprise location isn't that bad, they still charge more than the alloted amount from GM, so constantly having to update excel debit sheet for difference in rental costs :-( Our rental rate is 44.00 and they charge 50.60 per day (which includes...
Forum - 11/14/2022
... You would have to attach the email to your claim and H-route it after approval from the DVM and GM will pay it in full...
Approval-Rental over 10 days - 02/02/2023
HiWhen you have a rental over the 10 days and we need to get a pre auth from GM does the manager have to sign off on this also on the hardcopy or is having the pre auth attached enough? Thanks, Carol
Forum - 02/02/2023
... back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under 3/36 GM is still responsible and if it fails and comes back to the original dealer he wont know and can get stuck with it...
Forum - 01/16/2023
so this brings up an interesting point,,,,why does GM constantly use zero's 0 and letter O in all these programming codes,,,it is a constant source of trouble and seems like it could be something easily addressed at the factory level,,they did it for...
Forum - 01/09/2023
... wrote several up myself, when I worked in Detail dept, and have kept them on same page as GM since switching to warranty....
Forum - 01/09/2023
Hello! I am trying to find a spreadsheet approved by GM now myself. Can you tell me where you found the one you did use please?
Forum - 04/19/2023
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIED IT SO BEWARE....
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Collateral Damage - 03/20/2023
Hello All!Please forgive me if this has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant....
Forum - 03/16/2023
I am absolutely on fire about this issue. My frustration with GM related to this issue cannot get much higher. This is a rediculous practice and all it does is cost us all time and money. I think GM is doing this just to shaft the dealers honestly. There...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding lines, OLH, etc.......
Forum - 03/15/2023
... copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine have ever been rejected back to me for correction or further explanation. Just have p...
towing and courtesy transportation coverage - 12/22/2021
... and she said to cover it,,,but admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
Forum - 12/01/2021
... worked. Evidently, the word "decoder" in my search field ruined the search. Just like GM systems search to be difficult:) Thanks for your help....
I am not finding a specific reference to this scenario either. Would recommend handling on a case by case basis, and contact with GM for clarification in those unique cases.
Forum - 06/21/2022
... is accurate. The customer must pay or participate to have the 2 year/ unlimited warranty. If GM pays for it they will only pay for replacement the remainder of the warranty or the first 12 months....
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
Forum - 10/25/2022
... via the portal, but your service manager must approve with the explanation and then send it for GM auth....
Forum - 11/14/2022
While our Enterprise location isn't that bad, they still charge more than the alloted amount from GM, so constantly having to update excel debit sheet for difference in rental costs :-( Our rental rate is 44.00 and they charge 50.60 per day (which includes...
Forum - 11/14/2022
... You would have to attach the email to your claim and H-route it after approval from the DVM and GM will pay it in full...
Approval-Rental over 10 days - 02/02/2023
HiWhen you have a rental over the 10 days and we need to get a pre auth from GM does the manager have to sign off on this also on the hardcopy or is having the pre auth attached enough? Thanks, Carol
Forum - 02/02/2023
... back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under 3/36 GM is still responsible and if it fails and comes back to the original dealer he wont know and can get stuck with it...
Forum - 01/16/2023
so this brings up an interesting point,,,,why does GM constantly use zero's 0 and letter O in all these programming codes,,,it is a constant source of trouble and seems like it could be something easily addressed at the factory level,,they did it for...
Forum - 01/09/2023
... wrote several up myself, when I worked in Detail dept, and have kept them on same page as GM since switching to warranty....
Forum - 01/09/2023
Hello! I am trying to find a spreadsheet approved by GM now myself. Can you tell me where you found the one you did use please?
Forum - 04/19/2023
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIED IT SO BEWARE....
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Collateral Damage - 03/20/2023
Hello All!Please forgive me if this has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant....
Forum - 03/16/2023
I am absolutely on fire about this issue. My frustration with GM related to this issue cannot get much higher. This is a rediculous practice and all it does is cost us all time and money. I think GM is doing this just to shaft the dealers honestly. There...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding lines, OLH, etc.......
Forum - 03/15/2023
... copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine have ever been rejected back to me for correction or further explanation. Just have p...
towing and courtesy transportation coverage - 12/22/2021
... and she said to cover it,,,but admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
Forum - 12/01/2021
... worked. Evidently, the word "decoder" in my search field ruined the search. Just like GM systems search to be difficult:) Thanks for your help....
Forum - 10/07/2021
... these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster! But there is hope! ...
Forum - 11/12/2021
... don't believe we can use them anymore because 2022 is now current model year. Does anybody know if GM relaxed the requirements on the vehicles needing to be within 2 model years with all the supply issues?...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
U-Courtesy Transportation Program? - 09/29/2021
... you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble with having 2020 and 2021 vehicles available due...
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
OnStar odometer rejects - 08/09/2021
... all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
One Time Use Parts - 01/26/2022
... need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something regarding repairs and the replacement...
Forum - 02/08/2022
ok,,,so GM had our warranty call today an i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint...
Forum - 02/08/2022
on our GM warranty call today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just...
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
PDI LPO's - 02/18/2022
... where it is said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 01/13/2022
... with service manager determining whether the situation warrants the use. There is really no way of GM making an all-encompassing document for usage of tow/rental. CPO's are a whole other demon (from a warranty perpective), with many things having to...
Forum - 01/13/2022
... Transportation bulletin,,,which they then finally admitted it is covered. the problem with GM is that they have made things so complicated that even they cant answer questions about their own programs when you call the appropriate ph#,,,...
Forum - 01/13/2022
... don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at the cost of the dealership... I hope that makes sense...
Forum - 01/14/2022
In GM Connect go to the Warranty Administration Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
Forum - 01/17/2022
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Forum - 01/18/2022
the easiest way to remember this is " the lower hanging fruit ( ranking number ) gets picked for an audit. i used to do audits for GM,,,so yes,,you want to rank as high as possible
Forum - 04/14/2022
So I spoke with my DSM today who reached out to GM and was told they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 02/24/2022
... for repeat repair if your dealership has the empowerment level. If not, route for GM authorization....
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 06/02/2021
So my big concern is what are we going to do when IE is completely taken away from us? GM IT acts like they know nothing about IE being totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome...
Forum - 06/17/2021
Thank you, so much! I sure do have a lot to learn. GM is a completely different animal compared to Toyota and Nissan.
... these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster! But there is hope! ...
Forum - 11/12/2021
... don't believe we can use them anymore because 2022 is now current model year. Does anybody know if GM relaxed the requirements on the vehicles needing to be within 2 model years with all the supply issues?...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
U-Courtesy Transportation Program? - 09/29/2021
... you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble with having 2020 and 2021 vehicles available due...
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
OnStar odometer rejects - 08/09/2021
... all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
One Time Use Parts - 01/26/2022
... need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something regarding repairs and the replacement...
Forum - 02/08/2022
ok,,,so GM had our warranty call today an i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint...
Forum - 02/08/2022
on our GM warranty call today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just...
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
PDI LPO's - 02/18/2022
... where it is said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 01/13/2022
... with service manager determining whether the situation warrants the use. There is really no way of GM making an all-encompassing document for usage of tow/rental. CPO's are a whole other demon (from a warranty perpective), with many things having to...
Forum - 01/13/2022
... Transportation bulletin,,,which they then finally admitted it is covered. the problem with GM is that they have made things so complicated that even they cant answer questions about their own programs when you call the appropriate ph#,,,...
Forum - 01/13/2022
... don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at the cost of the dealership... I hope that makes sense...
Forum - 01/14/2022
In GM Connect go to the Warranty Administration Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
Forum - 01/17/2022
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Forum - 01/18/2022
the easiest way to remember this is " the lower hanging fruit ( ranking number ) gets picked for an audit. i used to do audits for GM,,,so yes,,you want to rank as high as possible
Forum - 04/14/2022
So I spoke with my DSM today who reached out to GM and was told they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 02/24/2022
... for repeat repair if your dealership has the empowerment level. If not, route for GM authorization....
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 06/02/2021
So my big concern is what are we going to do when IE is completely taken away from us? GM IT acts like they know nothing about IE being totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome...
Forum - 06/17/2021
Thank you, so much! I sure do have a lot to learn. GM is a completely different animal compared to Toyota and Nissan.
Forum - 06/17/2021
I have only worked for GM franchises since 1995 so I know it backward and forward but I have heard that other brands have their own issues. We like to be different!
Forum - 06/23/2021
Hiya John!Yep that is exactly what I do as well. I told Dealertrack it's aggravating that they can't fix an error that is a DMS error and not a GM issue.
Forum - 06/25/2021
... to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 07/20/2021
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
Has anyone else had a claim on 2021 Silverado with lifters on both banks? Recent emails from GM and Service Bulletins state if less than 8,000 miles, replace all lifters. That is what we did, now we are struggling to get paid. It is...
Forum - 07/30/2021
This seems to be typical with GM. It gets worse by the day. My guys have been performing the SPS first then the USB and they indicate which WCC is for which. I enter the WCC for the USB programming and it goes through. However...
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
What to do? Missing repair orders for upcoming audit. - 12/09/2020
We received an email for an electronic audit through GM. We are missing a couple repair orders that have been requested. Rather, we have the warranty and accounting copies (because they are filed separately), but the hard copies are missing. ...
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/15/2021
If you check with your WSC sometimes GM will support a ZPTI for a major assembly like that based on the invoice date for the sale from the dealer. You have to say pretty please and have at least a tiny bit of legit looking support. I have run into this...
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Forum - 02/03/2021
Also, DMS's determine when repair orders are closed. Reynolds let you summit, then close,but with CDK you have to close the repair order before it will recognize it for submission to GM.
pdi washer fluid - 02/19/2021
... claim washer fluid for pdi's. note we buy our fluid in bulk. it is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Transportation Claims - 03/10/2021
Is anyone else having issues with transportation claims being chargedback? I have tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Start the Year Off Strong - 12/26/2023
... most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained...
Labor Time Garage Videos - 05/30/2024
... Video Resource Library on the Center of Learning. The short video series consists of updates from GM’s Labor Time Study Garage that highlight their processes and procedures. The videos are available by selecting the Video Resource Library button...
Parts Pricing - 05/30/2024
A parts price change on 2,500 parts went into effect on June 1, 2024. GM CCA also implemented 83 core charge revisions, effective June 1, 2024. The core charge on part numbers 24267244, 24275101 and 85031036 was removed effective June 1, 2024. Reminder:...
End Production - 05/30/2024
GM plans to end production of the Chevrolet Malibu in November so it can use the plant that builds its sedans in Kansas to assemble the next-generation Chevrolet Bolt. The end of production of the Malibu comes after nine generations and over 10 million ...
Cruise - 04/23/2024
GM’s autonomous driving startup, Cruise, plans to reintroduce a small fleet of human-driven vehicles in some cities, starting with Phoenix. Cruise is resuming manual driving to create maps and gather road information in select cities, beginning ...
I have only worked for GM franchises since 1995 so I know it backward and forward but I have heard that other brands have their own issues. We like to be different!
Forum - 06/23/2021
Hiya John!Yep that is exactly what I do as well. I told Dealertrack it's aggravating that they can't fix an error that is a DMS error and not a GM issue.
Forum - 06/25/2021
... to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 07/20/2021
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
Has anyone else had a claim on 2021 Silverado with lifters on both banks? Recent emails from GM and Service Bulletins state if less than 8,000 miles, replace all lifters. That is what we did, now we are struggling to get paid. It is...
Forum - 07/30/2021
This seems to be typical with GM. It gets worse by the day. My guys have been performing the SPS first then the USB and they indicate which WCC is for which. I enter the WCC for the USB programming and it goes through. However...
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
What to do? Missing repair orders for upcoming audit. - 12/09/2020
We received an email for an electronic audit through GM. We are missing a couple repair orders that have been requested. Rather, we have the warranty and accounting copies (because they are filed separately), but the hard copies are missing. ...
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/15/2021
If you check with your WSC sometimes GM will support a ZPTI for a major assembly like that based on the invoice date for the sale from the dealer. You have to say pretty please and have at least a tiny bit of legit looking support. I have run into this...
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Forum - 02/03/2021
Also, DMS's determine when repair orders are closed. Reynolds let you summit, then close,but with CDK you have to close the repair order before it will recognize it for submission to GM.
pdi washer fluid - 02/19/2021
... claim washer fluid for pdi's. note we buy our fluid in bulk. it is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Transportation Claims - 03/10/2021
Is anyone else having issues with transportation claims being chargedback? I have tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Start the Year Off Strong - 12/26/2023
... most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained...
Labor Time Garage Videos - 05/30/2024
... Video Resource Library on the Center of Learning. The short video series consists of updates from GM’s Labor Time Study Garage that highlight their processes and procedures. The videos are available by selecting the Video Resource Library button...
Parts Pricing - 05/30/2024
A parts price change on 2,500 parts went into effect on June 1, 2024. GM CCA also implemented 83 core charge revisions, effective June 1, 2024. The core charge on part numbers 24267244, 24275101 and 85031036 was removed effective June 1, 2024. Reminder:...
End Production - 05/30/2024
GM plans to end production of the Chevrolet Malibu in November so it can use the plant that builds its sedans in Kansas to assemble the next-generation Chevrolet Bolt. The end of production of the Malibu comes after nine generations and over 10 million ...
Cruise - 04/23/2024
GM’s autonomous driving startup, Cruise, plans to reintroduce a small fleet of human-driven vehicles in some cities, starting with Phoenix. Cruise is resuming manual driving to create maps and gather road information in select cities, beginning ...
Midtronics Diagnostic Charger DCA-8000P - 04/23/2024
The DCA-8000P is now an approved battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for...
ASE Study Guides - 04/23/2024
To assist technicians in preparing for their ASE Certifications, GM Service Technical College has added ASE Study Guides to the Center of Learning. Each guide is located on the catalog pages for the associated ASE Certifications.
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Private Battery Promotion - 04/23/2024
... off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Parts and Accessories - 03/23/2024
The initiative put into place last summer has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four...
Blazer EV - 03/23/2024
GM resumed sales of the 2024 Chevrolet Blazer EV in early March, more than two months after the stop sale to correct a software quality problem. The midsize electric crossover’s price has been cut by at least 9%, with all three versions below $50,000 ...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Midtronics GR8 Battery Tester - 03/23/2024
GM has extended the use of the EL-50313 Midtronics Battery Tester/Charger for battery charging and diagnosing 12V batteries under warranty to the end of September 2024. Beginning October 1, 2024, the EL-50313 Midtronics GR8 will no longer be acceptable ...
Battery Warranty Codes - 09/26/2024
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
2024 Canyon - 09/26/2024
GM has issued a stop-sale and recall on some 2024 GMC Canyon midsize pickups to fix a headlamp defect. The recall affects approximately 13,200 Canyons. About 40% of the involved trucks are in dealer inventory or in transit.
CTP & Rental Reimbursement - 10/31/2024
... Provided Dealer Type Maximum Daily Allowance Qualified CTP Vehicle Chevrolet Buick GMC $46 Qualified U-Courtesy Transportation Program Vehicle Chevrolet Buick GMC $44 3rd Party GM Branded Rental Vehicle Chevrolet Buick GMC Actual Daily Rate (excluding...
ICE Simplification - 10/31/2024
GM has said its freshened and redesigned internal combustion vehicles are more profitable than their predecessors because it has made them simpler and less costly to build. Small and mid-size crossovers are now yielding mid to high single digit margins. ...
Second-Gen Bolt - 10/31/2024
The second-generation Chevrolet Bolt will be GM’s most affordable electric model when it launches late next year. The Bolt EV and EUV had been discontinued at the end of 2023 in advance of a redesign on a newer electric vehicle platform. The Bolt...
Microsoft Azure and MFA - 10/31/2024
Heads up to the IT department at the dealership! GM is moving to Microsoft Azure and Multifactor Authentication (MFA) to provide better security and increased reliability. Service Workbench and CSSR have already made the change....
Midtronics GR8 - 10/31/2024
... 1, 2024 scheduled sunset date for the Midtronics GR8 has been extended until further notice. GM will continue to accept warranty codes from the GR8, the new Midtronics DCA, and the E-XTEQ DCBS as approved support for warranty battery replacement.&nb...
Forum - 10/21/2024
... added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
COURTESY TRANSPORTATION - 10/23/2024
Any GM COURTESY TRANSPORTATION loaner I put through at $46.00 is rejecting. works fine at $44.00 . I was told to read GCUS-9-16472 but I still can't understand why. Reject 37. I have verifed they are in Connexion and all fields...
Forum - 11/11/2024
well i tried my first one using the techline app info and it works,,,soo the world wonders why nobody fm GM provides this info so we can get our claims paid without pulling our hair out!!??
Forum - 11/13/2024
Does the ZSET have to be documented on a job card? I've just submitted them on GM and then when the recall is done. We have a job card for the WCP or flooring and recall. I submit for the WCP or flooring first and then the recall itself when the repair...
Forum - 11/13/2024
... do I need to have a physical job card to just do the ZSET or can I just add a claim to the GM system. We have never written up a job card to do the ZSET. We've only written up a physical job card to show the WCAP and recall....
Forum - 10/21/2024
If memory serves that is the amount that GM sees on your 263 schedule in your DMS. So if you printed a report of all your uncleared debits on 263 it should match for the date they spied on you.
Forum - 07/11/2024
Not much else you can do except submit OLH with an explanation and time punches. I am sure GM would say "that's what it pays" and as stated the only way to change it is to have your tech start punching the clock precisely and build a case to submit "feedback"...
Forum - 10/16/2024
... in reject status,,,and DBC cant tell either!!! Grrr,,,tires have been returned and received. GM has the most dealer unfriendly systems that I can imagine,,,nothing in all the P&P addresses it,,,and their groups fight among themselves as to...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
The DCA-8000P is now an approved battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for...
ASE Study Guides - 04/23/2024
To assist technicians in preparing for their ASE Certifications, GM Service Technical College has added ASE Study Guides to the Center of Learning. Each guide is located on the catalog pages for the associated ASE Certifications.
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Private Battery Promotion - 04/23/2024
... off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Parts and Accessories - 03/23/2024
The initiative put into place last summer has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four...
Blazer EV - 03/23/2024
GM resumed sales of the 2024 Chevrolet Blazer EV in early March, more than two months after the stop sale to correct a software quality problem. The midsize electric crossover’s price has been cut by at least 9%, with all three versions below $50,000 ...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Midtronics GR8 Battery Tester - 03/23/2024
GM has extended the use of the EL-50313 Midtronics Battery Tester/Charger for battery charging and diagnosing 12V batteries under warranty to the end of September 2024. Beginning October 1, 2024, the EL-50313 Midtronics GR8 will no longer be acceptable ...
Battery Warranty Codes - 09/26/2024
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
2024 Canyon - 09/26/2024
GM has issued a stop-sale and recall on some 2024 GMC Canyon midsize pickups to fix a headlamp defect. The recall affects approximately 13,200 Canyons. About 40% of the involved trucks are in dealer inventory or in transit.
CTP & Rental Reimbursement - 10/31/2024
... Provided Dealer Type Maximum Daily Allowance Qualified CTP Vehicle Chevrolet Buick GMC $46 Qualified U-Courtesy Transportation Program Vehicle Chevrolet Buick GMC $44 3rd Party GM Branded Rental Vehicle Chevrolet Buick GMC Actual Daily Rate (excluding...
ICE Simplification - 10/31/2024
GM has said its freshened and redesigned internal combustion vehicles are more profitable than their predecessors because it has made them simpler and less costly to build. Small and mid-size crossovers are now yielding mid to high single digit margins. ...
Second-Gen Bolt - 10/31/2024
The second-generation Chevrolet Bolt will be GM’s most affordable electric model when it launches late next year. The Bolt EV and EUV had been discontinued at the end of 2023 in advance of a redesign on a newer electric vehicle platform. The Bolt...
Microsoft Azure and MFA - 10/31/2024
Heads up to the IT department at the dealership! GM is moving to Microsoft Azure and Multifactor Authentication (MFA) to provide better security and increased reliability. Service Workbench and CSSR have already made the change....
Midtronics GR8 - 10/31/2024
... 1, 2024 scheduled sunset date for the Midtronics GR8 has been extended until further notice. GM will continue to accept warranty codes from the GR8, the new Midtronics DCA, and the E-XTEQ DCBS as approved support for warranty battery replacement.&nb...
Forum - 10/21/2024
... added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
COURTESY TRANSPORTATION - 10/23/2024
Any GM COURTESY TRANSPORTATION loaner I put through at $46.00 is rejecting. works fine at $44.00 . I was told to read GCUS-9-16472 but I still can't understand why. Reject 37. I have verifed they are in Connexion and all fields...
Forum - 11/11/2024
well i tried my first one using the techline app info and it works,,,soo the world wonders why nobody fm GM provides this info so we can get our claims paid without pulling our hair out!!??
Forum - 11/13/2024
Does the ZSET have to be documented on a job card? I've just submitted them on GM and then when the recall is done. We have a job card for the WCP or flooring and recall. I submit for the WCP or flooring first and then the recall itself when the repair...
Forum - 11/13/2024
... do I need to have a physical job card to just do the ZSET or can I just add a claim to the GM system. We have never written up a job card to do the ZSET. We've only written up a physical job card to show the WCAP and recall....
Forum - 10/21/2024
If memory serves that is the amount that GM sees on your 263 schedule in your DMS. So if you printed a report of all your uncleared debits on 263 it should match for the date they spied on you.
Forum - 07/11/2024
Not much else you can do except submit OLH with an explanation and time punches. I am sure GM would say "that's what it pays" and as stated the only way to change it is to have your tech start punching the clock precisely and build a case to submit "feedback"...
Forum - 10/16/2024
... in reject status,,,and DBC cant tell either!!! Grrr,,,tires have been returned and received. GM has the most dealer unfriendly systems that I can imagine,,,nothing in all the P&P addresses it,,,and their groups fight among themselves as to...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
CarBravo - 07/30/2024
The Labor Operation Coverage Guide has been added to the offerings on the CarBravo HQ site. While the guide is only for GM vehicles, it helps dealers determine whether a part is covered. Enter the labor operation, a part description, or a labor group...
Refrigerant (R1234yf) Service - 08/28/2024
All GM-approved recovery / recharge equipment has an integrated data recorder with printer. The tool records and prints the VIN, pressures, temperature, recovered/recharged amount, gas analysis results and encrypts the information into a warranty code....
Buick City - 08/28/2024
The former Buick City site in Flint has a first tenant, a supplier to GM, Victory Packaging. The supplier is taking half of the first spec building at the Flint Commerce Center. The center is being constructed by one of Michigan’s largest brownfield...
Service Workbench PRO Sunset - 07/30/2024
GM has made the decision to discontinue Service Workbench PRO (SWB) by June 2025. Dealers currently using SWB PRO for their Service Lane Tool (SLT) will need to transition to an alternative SLT. The PASE Service Lane Tool Requirements will be updated ...
Forum - 02/06/2024
Sounds like a shop supply issue to me. GM won't pay that. As Mary said, remove it and resubmit.
Forum - 05/16/2024
I'm with you if the customer had only paid, but because it became a part warranty and GM paid 100% on the same RO. Now what is the warranty a balance of 12 months?
Forum - 05/06/2024
The only reason I can think of, as to why we have to submit thru GWM, is so GM knows of any damage to vehicles. See, any future paint claims (on damaged areas) may not be GM's responsibility. They would be warranty work of the bodyshop that performed...
Forum - 05/08/2024
... of "Straight Time". It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge....
Forum - 05/01/2024
we had some like that last night,,but this one has been pending for like weeks,,,I think it has something to do with GM having problems pricing out a part
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 03/22/2024
... base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 02/22/2024
... had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Rentals - 03/11/2024
So we have Hertz make their invoices come to $44 per day or $38 if a non-GM. That being said the daily rate starts with $39.95 and then they factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go...
Shorted money on Parts - 03/14/2024
... Global Connect. I was trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Forum - 03/15/2024
... out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go back and change the prices....
Forum - 12/28/2023
No other reject codes. Dealertrack and GM were both pointing fingers at each other. it was making me crazy. it turned out to be a Dealertrack internal issue. I hate when they pass you back and forth and no one claims the problem. Thanks for your inte...
Forum - 05/21/2024
... over from when the labor op was first created,,,,and they usually show ST time for it,,,then when GM upgrades the LTG they add in the different times for the different options and you are supposed to ignore the BASE time notation...
Forum - 04/16/2024
What module is called on the program sheet? You may need to reach out to GM to see if what they recommend using. If you are sure the code is correct, I have had to h-route it for payment in the past as the system said it was incorrect.&nb...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/10/2024
The opcode you asked about is only 6 digits, all GM codes are 7. Maybe a type-o? For the record is is 3487798, but what is your specific rejection code and you might share your last 8 so we can look at the vehicle to see if we can pinpoint what your ...
Time limit to do a SAVI - 06/06/2024
... the dealership it is ok to perform the SAVI update". But is that correct? Does GM have it in writing someplace that is ok??...
Radio reprogramming - 07/08/2024
... than the .3 base time but I am not finding anything else to use. I have not reached out to GM yet as I find a lot of the help on the DBC chat just leads to telling me I have to submit for an LTG review. Looking forward to your input...
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
CarBravo - 07/30/2024
The Labor Operation Coverage Guide has been added to the offerings on the CarBravo HQ site. While the guide is only for GM vehicles, it helps dealers determine whether a part is covered. Enter the labor operation, a part description, or a labor group...
Refrigerant (R1234yf) Service - 08/28/2024
All GM-approved recovery / recharge equipment has an integrated data recorder with printer. The tool records and prints the VIN, pressures, temperature, recovered/recharged amount, gas analysis results and encrypts the information into a warranty code....
Buick City - 08/28/2024
The former Buick City site in Flint has a first tenant, a supplier to GM, Victory Packaging. The supplier is taking half of the first spec building at the Flint Commerce Center. The center is being constructed by one of Michigan’s largest brownfield...
Service Workbench PRO Sunset - 07/30/2024
GM has made the decision to discontinue Service Workbench PRO (SWB) by June 2025. Dealers currently using SWB PRO for their Service Lane Tool (SLT) will need to transition to an alternative SLT. The PASE Service Lane Tool Requirements will be updated ...
Forum - 02/06/2024
Sounds like a shop supply issue to me. GM won't pay that. As Mary said, remove it and resubmit.
Forum - 05/16/2024
I'm with you if the customer had only paid, but because it became a part warranty and GM paid 100% on the same RO. Now what is the warranty a balance of 12 months?
Forum - 05/06/2024
The only reason I can think of, as to why we have to submit thru GWM, is so GM knows of any damage to vehicles. See, any future paint claims (on damaged areas) may not be GM's responsibility. They would be warranty work of the bodyshop that performed...
Forum - 05/08/2024
... of "Straight Time". It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge....
Forum - 05/01/2024
we had some like that last night,,but this one has been pending for like weeks,,,I think it has something to do with GM having problems pricing out a part
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 03/22/2024
... base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 02/22/2024
... had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Rentals - 03/11/2024
So we have Hertz make their invoices come to $44 per day or $38 if a non-GM. That being said the daily rate starts with $39.95 and then they factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go...
Shorted money on Parts - 03/14/2024
... Global Connect. I was trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Forum - 03/15/2024
... out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go back and change the prices....
Forum - 12/28/2023
No other reject codes. Dealertrack and GM were both pointing fingers at each other. it was making me crazy. it turned out to be a Dealertrack internal issue. I hate when they pass you back and forth and no one claims the problem. Thanks for your inte...
Forum - 05/21/2024
... over from when the labor op was first created,,,,and they usually show ST time for it,,,then when GM upgrades the LTG they add in the different times for the different options and you are supposed to ignore the BASE time notation...
Forum - 04/16/2024
What module is called on the program sheet? You may need to reach out to GM to see if what they recommend using. If you are sure the code is correct, I have had to h-route it for payment in the past as the system said it was incorrect.&nb...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/10/2024
The opcode you asked about is only 6 digits, all GM codes are 7. Maybe a type-o? For the record is is 3487798, but what is your specific rejection code and you might share your last 8 so we can look at the vehicle to see if we can pinpoint what your ...
Time limit to do a SAVI - 06/06/2024
... the dealership it is ok to perform the SAVI update". But is that correct? Does GM have it in writing someplace that is ok??...
Radio reprogramming - 07/08/2024
... than the .3 base time but I am not finding anything else to use. I have not reached out to GM yet as I find a lot of the help on the DBC chat just leads to telling me I have to submit for an LTG review. Looking forward to your input...
Forum - 09/30/2024
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
Forum - 09/30/2024
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
BATTERY PRICING ISSUE - 09/12/2024
DOES YOUR PARTS DEPT HAVE A HARD TIME GETTING THE PRICING RIGHT WITH GM BATTERIES??....TAKE FOR INSTANCE PN 88864541,,,OUR PARTS DEPT CAME UP WITH COST 173.75 AND MARKED IT UP TO 347.76,,,,WHEN GLOBAL PAID US WE GOT 193.35,,,MARKED UP TO 386.41,,,A SUBSTANTIAL...
Forum - 09/16/2024
... get a rejection for missing SPS data. There are also some random rejections coming up due to a GM IT problem on some of these recalls but I don't think I have seen that on this one....
Forum - 09/26/2024
Yes my battery claims are always wrong and I will have to update our warranty schedule usually GM pays more. My other per peeve is Cadillac oil change the parts pricing is always off by $8 -$15.
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
We have had a customer in a loaner since March waiting for an engine. This is a customer pay repair. GM has no release date on the engine. The service director is telling me I should be able to get reimbursement for the loaner. ...
Forum - 08/21/2024
... call out this unique situation. These case by case scenarios may best be discussed with GM, with a business case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater...
2024 EQUINOX AND BLAZER EV PDI - 08/15/2024
Is anyone else having the issue of GM not paying certain dealer installed accessories that need to be installed on the vehicle when it arrives? the accessories not paying for the Equinox EV is the roof rack and for the Blazer EV it's the black bowtie...
Valet reimbursement? - 08/16/2024
Would anyone be able to answer a question for me? My General Manager is asking if GM will reimburse valet service if we pick up a vehicle and return the vehicle to the customer? If yes, is the reimbursement the same as Shuttle, $7.50 one-way/...
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 08/15/2023
... Contact the WPC for additional information/questions at 248.371.9900 or via warrantypartscenterusa@gm.com. Thanks! ...
Forum - 08/16/2023
... you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle weight. If you look at your build your GVW is 11,350 pounds....
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
COLORADO HIGH OUTPUT CALIBRATION - 09/05/2023
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 09/11/2023
There are still massive gaps on these maintenance tables. Any time I do feedback on one GM tells me the amount (a month later) and then they fix nothing. I guess they want to answer all of us one at a time because it is... more convenient?
Pending time frame - 09/28/2023
... pays the top dollar first so it "helps". I am a tad frustrated when I read the FB page for GM warranty admins and there are posts from WSC at unusual times of the day. Is it a time management for some of them or what?...
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
WHEN ENCOUNTERING APPS THAT WONT LAUNCH THE INITIAL RESPONSE FM GM WAS TO DELET THE APP THAT WAS NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Empowerment - 10/05/2023
... seen this category used for a long time. I haven't received any other communication from GM concerning this. ...
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 10/09/2023
What I heard is that will be a self-auth code for SAVI issues. I think GM is getting worn out trying to approve all the Hroutes.
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/16/2024
... Again, rare but not zero. It would be nice if we could have some idea that the exchange centers or GM would work with us to come up with a solution. ...
Forum - 07/26/2023
... that info, ewill3rd!!) are the same at 730. I attached the battery slip to the claim and routed to GM for review. We shall see......
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
Forum - 09/30/2024
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
BATTERY PRICING ISSUE - 09/12/2024
DOES YOUR PARTS DEPT HAVE A HARD TIME GETTING THE PRICING RIGHT WITH GM BATTERIES??....TAKE FOR INSTANCE PN 88864541,,,OUR PARTS DEPT CAME UP WITH COST 173.75 AND MARKED IT UP TO 347.76,,,,WHEN GLOBAL PAID US WE GOT 193.35,,,MARKED UP TO 386.41,,,A SUBSTANTIAL...
Forum - 09/16/2024
... get a rejection for missing SPS data. There are also some random rejections coming up due to a GM IT problem on some of these recalls but I don't think I have seen that on this one....
Forum - 09/26/2024
Yes my battery claims are always wrong and I will have to update our warranty schedule usually GM pays more. My other per peeve is Cadillac oil change the parts pricing is always off by $8 -$15.
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
We have had a customer in a loaner since March waiting for an engine. This is a customer pay repair. GM has no release date on the engine. The service director is telling me I should be able to get reimbursement for the loaner. ...
Forum - 08/21/2024
... call out this unique situation. These case by case scenarios may best be discussed with GM, with a business case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater...
2024 EQUINOX AND BLAZER EV PDI - 08/15/2024
Is anyone else having the issue of GM not paying certain dealer installed accessories that need to be installed on the vehicle when it arrives? the accessories not paying for the Equinox EV is the roof rack and for the Blazer EV it's the black bowtie...
Valet reimbursement? - 08/16/2024
Would anyone be able to answer a question for me? My General Manager is asking if GM will reimburse valet service if we pick up a vehicle and return the vehicle to the customer? If yes, is the reimbursement the same as Shuttle, $7.50 one-way/...
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 08/15/2023
... Contact the WPC for additional information/questions at 248.371.9900 or via warrantypartscenterusa@gm.com. Thanks! ...
Forum - 08/16/2023
... you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle weight. If you look at your build your GVW is 11,350 pounds....
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
COLORADO HIGH OUTPUT CALIBRATION - 09/05/2023
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 09/11/2023
There are still massive gaps on these maintenance tables. Any time I do feedback on one GM tells me the amount (a month later) and then they fix nothing. I guess they want to answer all of us one at a time because it is... more convenient?
Pending time frame - 09/28/2023
... pays the top dollar first so it "helps". I am a tad frustrated when I read the FB page for GM warranty admins and there are posts from WSC at unusual times of the day. Is it a time management for some of them or what?...
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
WHEN ENCOUNTERING APPS THAT WONT LAUNCH THE INITIAL RESPONSE FM GM WAS TO DELET THE APP THAT WAS NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Empowerment - 10/05/2023
... seen this category used for a long time. I haven't received any other communication from GM concerning this. ...
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 10/09/2023
What I heard is that will be a self-auth code for SAVI issues. I think GM is getting worn out trying to approve all the Hroutes.
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/16/2024
... Again, rare but not zero. It would be nice if we could have some idea that the exchange centers or GM would work with us to come up with a solution. ...
Forum - 07/26/2023
... that info, ewill3rd!!) are the same at 730. I attached the battery slip to the claim and routed to GM for review. We shall see......
Recalls and rentals - 07/07/2023
... I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? Thank you. ...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Park assist retrofit error 857 - 06/14/2023
... dealerships that are rejecting for error 857 SPS events not found for all modules. I called GM today and started my 1st case they were going to escalate for review and will take 5-7 business days....
Forum - 05/19/2023
I've been had a few of these. They've been paying no problem with srvc mgr signature on hard copy noting savi not communicating. The funny thing is that rep said that we are at 100% with these even though I've had to send them for GM authorization.
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Forum - 05/04/2023
Have you contacted GM about this? Sometimes they have to send it up to Level 2 to get it fixed. They have had to update the LTG sometimes.
Forum - 05/05/2023
I cannot say I am shocked that GM has some stuff missing from the list. It looks like you are on the right path. Would you mind sharing your VIN's last 8 so we can see exactly what you mean? When you run into issues like this be sure to give us some details...
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
August 2024 Recall Update - 07/30/2024
... and right side RRAB modules. Safety Recall N232408493 Roof Rail Airbag Inflator May Rupture: GM has identified through investigation and review of manufacturing data that certain vehicles within the recall population do not contain suspect parts...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Unique Policy Evaluation Tool Cases - 08/29/2024
The Policy Evaluation Tool (PET) is utilized by the dealer to determine the appropriate amount of GM participation in the cost of a repair. The PET must be used when a dealer has determined that a policy decision is appropriate for a customer’s...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... to H-Route.pads are covered,see below from P&P. Policies -ACDelco DuraStop Brake Limited Warranty GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: • During...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Example steps your technician might take to find a fluid leak include: Get...
Getting to Know the PET - 01/03/2022
... and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance to a customer. Only use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that...
Updates and Reminders - 10/01/2021
Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
LTG FAQs - 08/27/2019
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs....
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Technicians do not need a separate time recording for leak test time, but...
Anatomy of a Reject - 08/25/2020
... Every reject cannot simply be corrected by submitting with Service Agent Self-Authorization or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by...
... I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? Thank you. ...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Park assist retrofit error 857 - 06/14/2023
... dealerships that are rejecting for error 857 SPS events not found for all modules. I called GM today and started my 1st case they were going to escalate for review and will take 5-7 business days....
Forum - 05/19/2023
I've been had a few of these. They've been paying no problem with srvc mgr signature on hard copy noting savi not communicating. The funny thing is that rep said that we are at 100% with these even though I've had to send them for GM authorization.
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Forum - 05/04/2023
Have you contacted GM about this? Sometimes they have to send it up to Level 2 to get it fixed. They have had to update the LTG sometimes.
Forum - 05/05/2023
I cannot say I am shocked that GM has some stuff missing from the list. It looks like you are on the right path. Would you mind sharing your VIN's last 8 so we can see exactly what you mean? When you run into issues like this be sure to give us some details...
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
August 2024 Recall Update - 07/30/2024
... and right side RRAB modules. Safety Recall N232408493 Roof Rail Airbag Inflator May Rupture: GM has identified through investigation and review of manufacturing data that certain vehicles within the recall population do not contain suspect parts...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Unique Policy Evaluation Tool Cases - 08/29/2024
The Policy Evaluation Tool (PET) is utilized by the dealer to determine the appropriate amount of GM participation in the cost of a repair. The PET must be used when a dealer has determined that a policy decision is appropriate for a customer’s...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... to H-Route.pads are covered,see below from P&P. Policies -ACDelco DuraStop Brake Limited Warranty GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: • During...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Example steps your technician might take to find a fluid leak include: Get...
Getting to Know the PET - 01/03/2022
... and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance to a customer. Only use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that...
Updates and Reminders - 10/01/2021
Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
LTG FAQs - 08/27/2019
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs....
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Technicians do not need a separate time recording for leak test time, but...
Anatomy of a Reject - 08/25/2020
... Every reject cannot simply be corrected by submitting with Service Agent Self-Authorization or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by...
Option A or C Labor Rate - 11/21/2017
... for three years; 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Prepare and Submit a Transaction - 02/17/2017
... is still in warranty. Service management approval is required. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
Option A or C Labor Rate - 11/29/2016
... January 1, 2017, through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Policy Evaluation Tool - 09/27/2017
... the vehicle is registered to a business or when the customer name/VIN combination does not match GM’s database. PET focuses on the customer’s total GM engagement (e.g. new/used vehicle purchase history, service history), not just the vehicle’s...
August 2014 Recall Update - 08/05/2014
... recall. Vehicles involved in the recall include 2006-2007 Buick Rainier, Chevrolet TrailBlazer, GMC Envoy; 2006 Chevrolet TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and,...
Changes to Technician Accounting of Labour Time - 08/05/2014
... previous policies. Time recording is now only required on warranty and policy repairs. Previously, GM required that all repairs be time recorded, including customer pay and internal. Despite this policy change, we recommend that your technicians continue...
Required Operating Procedures - 04/08/2016
... Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies & Procedures Manual. These points have been highlighted to denote significant policies that must be adhered to through the process of warranty...
Diagnosis Time - 07/25/2017
... should follow the normal strategy based or symptom diagnosis to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is...
OptiKleen and DEF - 07/25/2017
... DEF when performing PDI or warranty repairs. Any other brand submitted, and subsequently paid by GM, is subject to debit. PDI Related Fluid Adds: fluids must be claimed in the Parts field of the transaction, net items will no longer be allowed. In...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include ...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Certified Service Instant Value Certificate - 04/23/2018
... were able to earn certificates based on their percentage of the 2017 total repair order count for GM Customer Care and Aftersales. Dealers earned anywhere from 10-160 certificates. The service manager, general manager, or dealer principal may download...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
WPC Parts Return Program - 12/19/2018
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Battery Test Procedures - 12/19/2018
... battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it is essential to get a battery claim paid. The 15-digit warranty code on the printed...
Policy & No PET - 12/19/2018
... with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the following labor operations:...
Reject of the Month - 06/25/2018
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the OLH punch times, with the following concerns noted: the first time punch on the job...
Air Conditioning Repair Documentation - 07/23/2018
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. GM recently announced...
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
Parts Retention - 05/29/2020
... on the box or attach paper indicating the job card number to a part that did not ship in a box. GM recommends, but it is not required to also write down the last 8 digits of the VIN and the job card date. Your dealership’s retention of parts should...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
Incompatible Part - 06/23/2020
... to the customer’s original concern, add on authorization by service management is required. GM Authorize the transaction with a detailed explanation as to why the part is not compatible to the labor operation and subsequent repair was necessary. Labor...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374, ...
Dealer Empowerment Update - 07/27/2021
... and Yukon - Up to $2,500 All other Cadillac Models - Up to $1,500 All other Chevrolet, Buick, GMC Models - Up to $1,000 In the July issue of the Warranty News we published a Dealer Empowerment article based on the same bulletin stating “This labor...
Engineering Information Bulletins - 01/27/2021
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
... for three years; 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Prepare and Submit a Transaction - 02/17/2017
... is still in warranty. Service management approval is required. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
Option A or C Labor Rate - 11/29/2016
... January 1, 2017, through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Policy Evaluation Tool - 09/27/2017
... the vehicle is registered to a business or when the customer name/VIN combination does not match GM’s database. PET focuses on the customer’s total GM engagement (e.g. new/used vehicle purchase history, service history), not just the vehicle’s...
August 2014 Recall Update - 08/05/2014
... recall. Vehicles involved in the recall include 2006-2007 Buick Rainier, Chevrolet TrailBlazer, GMC Envoy; 2006 Chevrolet TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and,...
Changes to Technician Accounting of Labour Time - 08/05/2014
... previous policies. Time recording is now only required on warranty and policy repairs. Previously, GM required that all repairs be time recorded, including customer pay and internal. Despite this policy change, we recommend that your technicians continue...
Required Operating Procedures - 04/08/2016
... Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies & Procedures Manual. These points have been highlighted to denote significant policies that must be adhered to through the process of warranty...
Diagnosis Time - 07/25/2017
... should follow the normal strategy based or symptom diagnosis to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is...
OptiKleen and DEF - 07/25/2017
... DEF when performing PDI or warranty repairs. Any other brand submitted, and subsequently paid by GM, is subject to debit. PDI Related Fluid Adds: fluids must be claimed in the Parts field of the transaction, net items will no longer be allowed. In...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include ...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Certified Service Instant Value Certificate - 04/23/2018
... were able to earn certificates based on their percentage of the 2017 total repair order count for GM Customer Care and Aftersales. Dealers earned anywhere from 10-160 certificates. The service manager, general manager, or dealer principal may download...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
WPC Parts Return Program - 12/19/2018
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Battery Test Procedures - 12/19/2018
... battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it is essential to get a battery claim paid. The 15-digit warranty code on the printed...
Policy & No PET - 12/19/2018
... with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the following labor operations:...
Reject of the Month - 06/25/2018
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the OLH punch times, with the following concerns noted: the first time punch on the job...
Air Conditioning Repair Documentation - 07/23/2018
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. GM recently announced...
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
Parts Retention - 05/29/2020
... on the box or attach paper indicating the job card number to a part that did not ship in a box. GM recommends, but it is not required to also write down the last 8 digits of the VIN and the job card date. Your dealership’s retention of parts should...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
Incompatible Part - 06/23/2020
... to the customer’s original concern, add on authorization by service management is required. GM Authorize the transaction with a detailed explanation as to why the part is not compatible to the labor operation and subsequent repair was necessary. Labor...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374, ...
Dealer Empowerment Update - 07/27/2021
... and Yukon - Up to $2,500 All other Cadillac Models - Up to $1,500 All other Chevrolet, Buick, GMC Models - Up to $1,000 In the July issue of the Warranty News we published a Dealer Empowerment article based on the same bulletin stating “This labor...
Engineering Information Bulletins - 01/27/2021
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
When Not to Add a Warranty Line - 07/30/2019
... a transaction rejects. Service management must review a rejected repeat repair and determine if GM is responsible for both repairs. If so, they must sign, date, time, and in their explanation, detail why GM should pay for the second repair. Pyramid repairs...
Scattered - 10/23/2019
... Dealer correctable errors must be addressed at the dealership level and may not be submitted with GM Authorization. If submitting a transaction for GM Authorization, ensure that the reason for routing for review is clearly documented and supported. 2....
Warranty Parts Center Paperwork - 02/27/2020
... can matter in specific failure situations. Provide any documentation regarding GM representative involvement such as the Field Service Engineer, Brand Quality Manager, or District Manager Aftersales. Last year GM updated bulletin 99-00-89-019...
Documentation of Approval - 02/21/2019
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for these types of...
Reject of the Month - 01/21/2019
... transaction was adjusted for the administrative allowance for the request and submitted with GM Authorization for review. The transaction rejected with comments stating that WPC had received multiple hazardous violations from the dealership under...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... of parts should provide for easy retrieval and be kept in a clean, well-lit, and ventilated area. GM states that after the 15-day retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel...
Missed Revenue - 05/25/2022
... vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is...
Warranty and the Technician - 06/20/2022
... description field. Time Punching: The requirement for technician on/off punch times to support GM Base Labor Time was eliminated on July 1, 2022. (This option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue...
Reducing Rejected Transactions - 11/29/2023
... occurred in the previous three months. The first reject seen in the chart above is the result of GM authorizing a transaction, a reject that you have no control over. The Repeat Repair rejects are also hard to anticipate as it is not known whether the...
SAVI Enhancements - 09/25/2023
... information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been extended to provide flexibility. GWM will validate claims with a dongle scan captured up to 3 days...
The Rookie' - 08/09/2011
... be accessed to get the answers to nearly any warranty question, including Global Connect, SI, and GM Service Policies & Procedures. Rarely is there ever a question that cannot be answered by at least one resource. Becoming familiar and comfortable...
Other Labour Hours - 08/09/2011
... is claimed as OLH.Noise complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... advisors and technicians on a daily basis.A good warranty administrator provides comments for GM routed transactions.A great warranty administrator provides detailed comments and checks for spelling and grammar errors before they submit the transaction.A...
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
The Rookie Corner - 11/17/2011
... for a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the...
May 2013 Recall Update - 05/14/2013
... Cadillac SRX vehicles. Customer Satisfaction Program 13079: Water Pump Shaft Seal Leaks: GM has released the recall that affects 956,000 Buick, Chevrolet, GMC and Saturn vehicles that are equipped with a HFCV6 engine. Involved vehicles...
Warranty Repairs on Stock Vehicles - 12/18/2012
... attractive, which will in turn make the sale more profitable, cannot be done at the expense of GM. Specifically, wear and tear items or anything that could be considered maintenance is not allowed, nor can you cover as warranty anything that is damaged....
Electronic Exchange - 05/07/2024
... parts, however, that can't be ordered the way most parts are; they have to be obtained through a GM Authorized Electronic Exchange Center. The exchange center will send the requested component to the service agent for the technician to replace. Once...
Service Management Approvals and Authorizations - 10/21/2024
... of employees the performance of the service department, and the responsibility for administering GM warranties. Warranty administrators, technicians, other support, or hourly personnel are not to be empowered for these types of management approvals. All...
The Policy Evaluation Tool - 05/07/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Sublet Repairs - 01/24/2024
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Servicing Vehicles From Canada - 06/20/2019
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Parts Department and Warranty Compliance - 04/13/2022
... administrative allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer's inventory. This...
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
When Not to Add a Warranty Line - 07/30/2019
... a transaction rejects. Service management must review a rejected repeat repair and determine if GM is responsible for both repairs. If so, they must sign, date, time, and in their explanation, detail why GM should pay for the second repair. Pyramid repairs...
Scattered - 10/23/2019
... Dealer correctable errors must be addressed at the dealership level and may not be submitted with GM Authorization. If submitting a transaction for GM Authorization, ensure that the reason for routing for review is clearly documented and supported. 2....
Warranty Parts Center Paperwork - 02/27/2020
... can matter in specific failure situations. Provide any documentation regarding GM representative involvement such as the Field Service Engineer, Brand Quality Manager, or District Manager Aftersales. Last year GM updated bulletin 99-00-89-019...
Documentation of Approval - 02/21/2019
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for these types of...
Reject of the Month - 01/21/2019
... transaction was adjusted for the administrative allowance for the request and submitted with GM Authorization for review. The transaction rejected with comments stating that WPC had received multiple hazardous violations from the dealership under...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... of parts should provide for easy retrieval and be kept in a clean, well-lit, and ventilated area. GM states that after the 15-day retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel...
Missed Revenue - 05/25/2022
... vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is...
Warranty and the Technician - 06/20/2022
... description field. Time Punching: The requirement for technician on/off punch times to support GM Base Labor Time was eliminated on July 1, 2022. (This option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue...
Reducing Rejected Transactions - 11/29/2023
... occurred in the previous three months. The first reject seen in the chart above is the result of GM authorizing a transaction, a reject that you have no control over. The Repeat Repair rejects are also hard to anticipate as it is not known whether the...
SAVI Enhancements - 09/25/2023
... information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been extended to provide flexibility. GWM will validate claims with a dongle scan captured up to 3 days...
The Rookie' - 08/09/2011
... be accessed to get the answers to nearly any warranty question, including Global Connect, SI, and GM Service Policies & Procedures. Rarely is there ever a question that cannot be answered by at least one resource. Becoming familiar and comfortable...
Other Labour Hours - 08/09/2011
... is claimed as OLH.Noise complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... advisors and technicians on a daily basis.A good warranty administrator provides comments for GM routed transactions.A great warranty administrator provides detailed comments and checks for spelling and grammar errors before they submit the transaction.A...
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
The Rookie Corner - 11/17/2011
... for a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the...
May 2013 Recall Update - 05/14/2013
... Cadillac SRX vehicles. Customer Satisfaction Program 13079: Water Pump Shaft Seal Leaks: GM has released the recall that affects 956,000 Buick, Chevrolet, GMC and Saturn vehicles that are equipped with a HFCV6 engine. Involved vehicles...
Warranty Repairs on Stock Vehicles - 12/18/2012
... attractive, which will in turn make the sale more profitable, cannot be done at the expense of GM. Specifically, wear and tear items or anything that could be considered maintenance is not allowed, nor can you cover as warranty anything that is damaged....
Electronic Exchange - 05/07/2024
... parts, however, that can't be ordered the way most parts are; they have to be obtained through a GM Authorized Electronic Exchange Center. The exchange center will send the requested component to the service agent for the technician to replace. Once...
Service Management Approvals and Authorizations - 10/21/2024
... of employees the performance of the service department, and the responsibility for administering GM warranties. Warranty administrators, technicians, other support, or hourly personnel are not to be empowered for these types of management approvals. All...
The Policy Evaluation Tool - 05/07/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Sublet Repairs - 01/24/2024
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Servicing Vehicles From Canada - 06/20/2019
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Parts Department and Warranty Compliance - 04/13/2022
... administrative allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer's inventory. This...
2009 Warranty Operations Manual - 03/16/2009
... of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently received an older version that is identified by: "2008 GM WARRANTY OPERATIONS MANUAL...
Re: BODYSHOP REPAIRS - 07/27/2011
... times and enter the paint time in the Regular Labor Hours column. Note: Refer to the appropriate GM publication for claims processing guidelines." If it rust thru, under Rust through perforation repairs, use S5170 "Labor operations in this section...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
Re: 2015 TOP OFF DEF - 12/18/2014
It was my understanding the DEF fluid is paid for by GM only during the maintenance visit 4 times only. Not in between, as that would be customer pay responsiblity. This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This...
February 2024 Recall Update - 01/29/2024
... Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition in which the...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/03/2024
... that my responsibility ended with sending the LON. I cannot force a carrier to send me an acknowledgment, and enforcement of that policy is on GM, not me. I am unsure if my lack of troubled t-claims, as far as GM is concerned, lies in our process....
Forum - 03/25/2021
... SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle modification, damage, or abuse has occurred affecting all or specific components. The impacted transaction types and/or...
Forum - 05/06/2021
... to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to see if an item is covered...
Forum - 06/17/2021
... DMS history you'll find even more visits with air bag light issues that didn't get submitted to GM. Your SM should take the loss and not submit for that. That's my advice anyway. Anyone from GM looking at that is going to say it is a workmanship...
Forum - 01/05/2023
... but do yourself a favor and don't let a non-EV tech do anything to a Bolt. As it says in the GM response you have to show a certified tech's time punches on the original ticket or you have to make a second job card and document that the EV certified...
NEW GLOBAL - 07/16/2015
... people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So there will be no Global Warrrany user manual, no manuals for the...
Forum - 12/15/2016
... In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the class that JL warranty offers, but they didnt really provide any information about how they retreive RO's, each place is different...
Forum - 02/09/2018
... do that myself. The issue to me is that if we are held to account on policies and procedures then GM needs to modify their system to accomodate that very thing. Using incorrect op codes and manipulating data fields to get the claim paid is not a good...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/18/2017
conny: refer to bulletin 03-06-03-004 battery testing and warranty replacement requirements: Transactions Requiring GM Authorization (Warranty Support Center) To improve the quality of transaction data received, the following transactions for battery...
Forum - 09/11/2017
... in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually...
Forum - 04/04/2019
... scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation. GM will charge back the original dealership and pay you on a repeat repair authorization....
Forum - 05/01/2018
GM warranty bills it in 10 gram units. (.010 kg) Your claim would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure ...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 12/05/2019
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 11/19/2019
... you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give a clear statement as to why you are requesting olh. You must also scan a copy of the job card ,front and back with service...
Forum - 01/07/2020
... to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs history. I was just hoping there was a way to "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of...
Forum - 12/09/2019
... some there, but I dont wanna find out my calculation is off, after the fact. Sublets cannot exceed GM LTG. We used to have trouble with that until I made them start bringing me the jobcard 1st, and I would put the max payment we would pay. ...
... of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently received an older version that is identified by: "2008 GM WARRANTY OPERATIONS MANUAL...
Re: BODYSHOP REPAIRS - 07/27/2011
... times and enter the paint time in the Regular Labor Hours column. Note: Refer to the appropriate GM publication for claims processing guidelines." If it rust thru, under Rust through perforation repairs, use S5170 "Labor operations in this section...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
Re: 2015 TOP OFF DEF - 12/18/2014
It was my understanding the DEF fluid is paid for by GM only during the maintenance visit 4 times only. Not in between, as that would be customer pay responsiblity. This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This...
February 2024 Recall Update - 01/29/2024
... Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition in which the...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/03/2024
... that my responsibility ended with sending the LON. I cannot force a carrier to send me an acknowledgment, and enforcement of that policy is on GM, not me. I am unsure if my lack of troubled t-claims, as far as GM is concerned, lies in our process....
Forum - 03/25/2021
... SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle modification, damage, or abuse has occurred affecting all or specific components. The impacted transaction types and/or...
Forum - 05/06/2021
... to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to see if an item is covered...
Forum - 06/17/2021
... DMS history you'll find even more visits with air bag light issues that didn't get submitted to GM. Your SM should take the loss and not submit for that. That's my advice anyway. Anyone from GM looking at that is going to say it is a workmanship...
Forum - 01/05/2023
... but do yourself a favor and don't let a non-EV tech do anything to a Bolt. As it says in the GM response you have to show a certified tech's time punches on the original ticket or you have to make a second job card and document that the EV certified...
NEW GLOBAL - 07/16/2015
... people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So there will be no Global Warrrany user manual, no manuals for the...
Forum - 12/15/2016
... In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the class that JL warranty offers, but they didnt really provide any information about how they retreive RO's, each place is different...
Forum - 02/09/2018
... do that myself. The issue to me is that if we are held to account on policies and procedures then GM needs to modify their system to accomodate that very thing. Using incorrect op codes and manipulating data fields to get the claim paid is not a good...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/18/2017
conny: refer to bulletin 03-06-03-004 battery testing and warranty replacement requirements: Transactions Requiring GM Authorization (Warranty Support Center) To improve the quality of transaction data received, the following transactions for battery...
Forum - 09/11/2017
... in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually...
Forum - 04/04/2019
... scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation. GM will charge back the original dealership and pay you on a repeat repair authorization....
Forum - 05/01/2018
GM warranty bills it in 10 gram units. (.010 kg) Your claim would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure ...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 12/05/2019
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 11/19/2019
... you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give a clear statement as to why you are requesting olh. You must also scan a copy of the job card ,front and back with service...
Forum - 01/07/2020
... to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs history. I was just hoping there was a way to "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of...
Forum - 12/09/2019
... some there, but I dont wanna find out my calculation is off, after the fact. Sublets cannot exceed GM LTG. We used to have trouble with that until I made them start bringing me the jobcard 1st, and I would put the max payment we would pay. ...
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
... and after some protest I submit the claim. It was accepted. Why? I called my GM Warranty Manager to ask her why. She couldn't give me a clear answer and even said if she was in my shoes she would have said this is not covered. ...
Forum - 08/12/2019
... add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed part....
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Old Labor Op Issue - 10/02/2019
... (LOP 4420790) which pay a base time of 2.4 hours with add times. I have Warranty Wizard for GM which still has the old labor ops their answer is D1867 base time 4.5 with add times. I called the DBC, they said use the closest labor op, I explained...
Forum - 09/16/2019
... asking how long or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have...
Forum - 06/12/2019
... on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which is marked by the tech to designate the area...
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or who the delivery company was. ...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
... pulling over to them without asking for it. They told me that I need to get in contact with GM and have them push it over to them correctly. Uhm at this point in time I am not sure WHO to call or WHERE to call. Anyone have any suggestions?I...
Forum - 09/01/2020
... DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think that's a g...
Forum - 10/08/2020
GM often threatens to not pay if the tech is not trained. It mainly matters in terms of OLH. If you try to get a lot of time for someone with no training they can ding you. I've heard them threaten but the only thing I know even close to being enforced ...
Forum - 05/18/2020
... and process it normally. Reimbursements are not for your shop's screwups, they are for things that GM says you can reimburse the customer for. The advisor being greedy is not one of them. ...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 09/21/2020
Mary, I always submit them for GM auth then add the scans later through global "search transactions" under analyze warranty. That should work with any DMS. If I had to track rejects I might create a spreadsheet to identify who is to blame for exactly...
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Warranty reject percentage/ warranty adm pay - 09/10/2020
... My bonus is determined by my rejection percentage. My reject ratio was 10% for August. GM had a lot of issues with submissions in August which caused some of my rejects. When the system would sort of time out and not tell you that it...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/20/2020
Have you tried contacting NVDR thru support on GM Global? When I've had issues with transportation claims they have been great with helping me out. It's one of the other tabs that's with the Service tab.
Forum - 05/01/2018
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/02/2018
... truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/30/2018
... but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Forum - 05/17/2018
I received an e-mail yesterday from Rick Beets, our Regional Warranty Manager for GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically...
When the recall can't be done... - 05/17/2018
... on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input in advance! ...
Forum - 07/20/2018
... OLH for the opposite side. Due to the expense associated with the claim, it was submitted with GM Authorization for review and payment....
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... be used? I don't want them to perform the bulletin on this truck just for it to get rejected by GM....
... and after some protest I submit the claim. It was accepted. Why? I called my GM Warranty Manager to ask her why. She couldn't give me a clear answer and even said if she was in my shoes she would have said this is not covered. ...
Forum - 08/12/2019
... add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed part....
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Old Labor Op Issue - 10/02/2019
... (LOP 4420790) which pay a base time of 2.4 hours with add times. I have Warranty Wizard for GM which still has the old labor ops their answer is D1867 base time 4.5 with add times. I called the DBC, they said use the closest labor op, I explained...
Forum - 09/16/2019
... asking how long or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have...
Forum - 06/12/2019
... on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which is marked by the tech to designate the area...
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or who the delivery company was. ...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
... pulling over to them without asking for it. They told me that I need to get in contact with GM and have them push it over to them correctly. Uhm at this point in time I am not sure WHO to call or WHERE to call. Anyone have any suggestions?I...
Forum - 09/01/2020
... DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think that's a g...
Forum - 10/08/2020
GM often threatens to not pay if the tech is not trained. It mainly matters in terms of OLH. If you try to get a lot of time for someone with no training they can ding you. I've heard them threaten but the only thing I know even close to being enforced ...
Forum - 05/18/2020
... and process it normally. Reimbursements are not for your shop's screwups, they are for things that GM says you can reimburse the customer for. The advisor being greedy is not one of them. ...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 09/21/2020
Mary, I always submit them for GM auth then add the scans later through global "search transactions" under analyze warranty. That should work with any DMS. If I had to track rejects I might create a spreadsheet to identify who is to blame for exactly...
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Warranty reject percentage/ warranty adm pay - 09/10/2020
... My bonus is determined by my rejection percentage. My reject ratio was 10% for August. GM had a lot of issues with submissions in August which caused some of my rejects. When the system would sort of time out and not tell you that it...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/20/2020
Have you tried contacting NVDR thru support on GM Global? When I've had issues with transportation claims they have been great with helping me out. It's one of the other tabs that's with the Service tab.
Forum - 05/01/2018
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/02/2018
... truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/30/2018
... but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Forum - 05/17/2018
I received an e-mail yesterday from Rick Beets, our Regional Warranty Manager for GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically...
When the recall can't be done... - 05/17/2018
... on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input in advance! ...
Forum - 07/20/2018
... OLH for the opposite side. Due to the expense associated with the claim, it was submitted with GM Authorization for review and payment....
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... be used? I don't want them to perform the bulletin on this truck just for it to get rejected by GM....
Dealertrack/Xtime---- a heads up - 06/15/2018
... who have Xtime and using it with Dealertrack.... If you pull your warranty claims over the DMS to GM have you printed from Global the accepted page? Does yours show the 3 C's properlly?I found that it does not show the customer complaint in the proper...
Forum - 10/02/2018
... even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is wrong with components....
Up Assembly Claim Help - 11/23/2018
... We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 11/16/2018
... rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle or loaners for maintenances. ...
Forum - 11/19/2018
... the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization for review - include support for the extended repair time....
Forum - 09/12/2018
Candy: Were the tire(s) replaced? If so, did you submit the transaction with GM Pre-Repair Authorization? If that is the case, select Service Agent Self Authorization with OLH selected.
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Parts Warranty - 09/26/2018
... warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be covered under the 12/unlimited. So I decided to read a little more to educate myself and...
Forum - 10/01/2018
So GM won't pay for the dye or the tech time to diagnose it properly, this doesn't make sense to me?? This just deters the techs from wanting to dig a little deeper and may cause misdiagnosis because they may be trying to do it quick, instead of...
Forum - 04/30/2018
Thanks so much for that information. Next question now that we know how to submit it through GM, how are they expecting it to be noted on the RO? Should it be added as another line or lines or just noted on the one job with the manager signing off...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... that had to be taken out due to a headliner replacement or other repair that the dealership, not GM, would be responsible for the windshield being replaced. Does anyone remember this? I've got a situation here where the third brake light was leaking...
Forum - 04/03/2019
... limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless o...
Forum - 04/04/2019
Yep, same here. If they show up as not paid I close them to GM warranty and process them ZPDI. Most of those are usually related to fleet companies.
N192212090 - 03/14/2019
... I don't even think I'm supposed to claim anything.Has anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even...
Forum - 05/10/2019
... and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to make sure that the...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Forum - 02/05/2019
Thank you for the information. I think I will try it and if GM says no I can always remove it.
Forum - 02/20/2019
... why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. If there isn't separate...
Forum - 02/22/2019
... time stamp, and explain the reason the repair is being performed a second time. Submit as GM Auth with manager's explanation in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and...
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 01/08/2019
... Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or torque converter replacement/repair. Therefore,...
2019 Prepaid Maintenance - 12/05/2018
... different.What I'm looking for is something I can print and place in the hands of my advisors from GM (Chevy) that shows what the customer is supposed to get. Lord knows we already have enough trouble with them keeping track of 2 being done....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 11/30/2018
https://www.jlwarranty.com/stamps-gm.php#shuttle
... who have Xtime and using it with Dealertrack.... If you pull your warranty claims over the DMS to GM have you printed from Global the accepted page? Does yours show the 3 C's properlly?I found that it does not show the customer complaint in the proper...
Forum - 10/02/2018
... even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is wrong with components....
Up Assembly Claim Help - 11/23/2018
... We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 11/16/2018
... rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle or loaners for maintenances. ...
Forum - 11/19/2018
... the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization for review - include support for the extended repair time....
Forum - 09/12/2018
Candy: Were the tire(s) replaced? If so, did you submit the transaction with GM Pre-Repair Authorization? If that is the case, select Service Agent Self Authorization with OLH selected.
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Parts Warranty - 09/26/2018
... warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be covered under the 12/unlimited. So I decided to read a little more to educate myself and...
Forum - 10/01/2018
So GM won't pay for the dye or the tech time to diagnose it properly, this doesn't make sense to me?? This just deters the techs from wanting to dig a little deeper and may cause misdiagnosis because they may be trying to do it quick, instead of...
Forum - 04/30/2018
Thanks so much for that information. Next question now that we know how to submit it through GM, how are they expecting it to be noted on the RO? Should it be added as another line or lines or just noted on the one job with the manager signing off...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... that had to be taken out due to a headliner replacement or other repair that the dealership, not GM, would be responsible for the windshield being replaced. Does anyone remember this? I've got a situation here where the third brake light was leaking...
Forum - 04/03/2019
... limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless o...
Forum - 04/04/2019
Yep, same here. If they show up as not paid I close them to GM warranty and process them ZPDI. Most of those are usually related to fleet companies.
N192212090 - 03/14/2019
... I don't even think I'm supposed to claim anything.Has anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even...
Forum - 05/10/2019
... and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to make sure that the...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Forum - 02/05/2019
Thank you for the information. I think I will try it and if GM says no I can always remove it.
Forum - 02/20/2019
... why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. If there isn't separate...
Forum - 02/22/2019
... time stamp, and explain the reason the repair is being performed a second time. Submit as GM Auth with manager's explanation in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and...
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 01/08/2019
... Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or torque converter replacement/repair. Therefore,...
2019 Prepaid Maintenance - 12/05/2018
... different.What I'm looking for is something I can print and place in the hands of my advisors from GM (Chevy) that shows what the customer is supposed to get. Lord knows we already have enough trouble with them keeping track of 2 being done....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 11/30/2018
https://www.jlwarranty.com/stamps-gm.php#shuttle
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/28/2017
... the original job card. Authorize the related/repeat repair. The claim will most likely have to be GM Authorized due to excessive OLH....
Forum - 11/08/2017
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
Management Signature - 11/16/2017
... pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty to help lead me to the answers to my questions. :-)...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral ...
Forum - 07/19/2017
... change their minds again...sorry, but sarcastic and a bit jaded after so many years dealing with GM P&P :|...
Empowerment limits? - 07/14/2017
... and it counts against our rating, when it's something that if we knew our limits we could just GM Authorize 1st without getting a reject. ...
Forum - 05/08/2017
... holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/11/2017
... gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet, the parts alone totaled $81.71. Well we only get paid $75 for Chevy. So, we're actually...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
... accurate amount submitted in the misc net item field to collect the right amount from GM.thanks....
Potential Repeat Repair approvals and requirements? - 06/05/2017
... bulb replacement on 04/01/17. In the Warranty in Review, Spring 2017 edition from the GM Service page, it states "Transactions requesting payment of potential repeat repairs or pyramiding transactions will require either a copy of the previous...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 03/27/2018
Correct! GM will also issue a Global Message advising dealers that they are or are not required to contact PQC prior to replacing engine and/or transmission assemblies. It's a good idea to click the blue "Start Date" or "Termination Date" column links...
Forum - 03/28/2018
... card is submitted through DMS and rejected for loaner Adjustment is made to claim changing to GM authorization and adding scanned copy of DMA approval WSC has to forward it to someone else for approval but from there I just wait for it to pay Never...
16-NA-051 BULLETIN - 03/22/2018
... connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM hasn't listed any of the shutter info on this bulletin unless we are supossed to add another line for that repair or refer to another bulletin. Does a...
Forum - 02/27/2018
... Center Tier 1 and Tier 2 Diagnostic Voucher empowerment tool, it no longer is valid. GM currently does not have a diagnostic only tool, for customer loyalty, for example, that would be suited in this situation. ...
Customer Assistance $100 Voucher - 03/06/2018
Has anyone ever submit a claim to GM warranty for a voucher provided to a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run...
Forum - 02/19/2018
... with the replacement of a major component (e.g. engine, transmission), the claim will require GM Authorization. (Standard dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must...
Forum - 02/09/2018
... NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
BE AWARE...Add On Repairs wording - 12/06/2017
... help out my fellow Warranty Administrators, and anyone else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that...
Warning 069 - 01/11/2018
... adjusted the transaction and Warning 069: Base labor hours for labor code xxxxxxxx was reduced to GM labor file time. The job card was opened during the month of January and I was using the Labor from SI for January. What can I do to fix this?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 01/02/2018
... Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Forum - 01/03/2018
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/28/2017
... the original job card. Authorize the related/repeat repair. The claim will most likely have to be GM Authorized due to excessive OLH....
Forum - 11/08/2017
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
Management Signature - 11/16/2017
... pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty to help lead me to the answers to my questions. :-)...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral ...
Forum - 07/19/2017
... change their minds again...sorry, but sarcastic and a bit jaded after so many years dealing with GM P&P :|...
Empowerment limits? - 07/14/2017
... and it counts against our rating, when it's something that if we knew our limits we could just GM Authorize 1st without getting a reject. ...
Forum - 05/08/2017
... holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/11/2017
... gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet, the parts alone totaled $81.71. Well we only get paid $75 for Chevy. So, we're actually...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
... accurate amount submitted in the misc net item field to collect the right amount from GM.thanks....
Potential Repeat Repair approvals and requirements? - 06/05/2017
... bulb replacement on 04/01/17. In the Warranty in Review, Spring 2017 edition from the GM Service page, it states "Transactions requesting payment of potential repeat repairs or pyramiding transactions will require either a copy of the previous...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 03/27/2018
Correct! GM will also issue a Global Message advising dealers that they are or are not required to contact PQC prior to replacing engine and/or transmission assemblies. It's a good idea to click the blue "Start Date" or "Termination Date" column links...
Forum - 03/28/2018
... card is submitted through DMS and rejected for loaner Adjustment is made to claim changing to GM authorization and adding scanned copy of DMA approval WSC has to forward it to someone else for approval but from there I just wait for it to pay Never...
16-NA-051 BULLETIN - 03/22/2018
... connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM hasn't listed any of the shutter info on this bulletin unless we are supossed to add another line for that repair or refer to another bulletin. Does a...
Forum - 02/27/2018
... Center Tier 1 and Tier 2 Diagnostic Voucher empowerment tool, it no longer is valid. GM currently does not have a diagnostic only tool, for customer loyalty, for example, that would be suited in this situation. ...
Customer Assistance $100 Voucher - 03/06/2018
Has anyone ever submit a claim to GM warranty for a voucher provided to a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run...
Forum - 02/19/2018
... with the replacement of a major component (e.g. engine, transmission), the claim will require GM Authorization. (Standard dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must...
Forum - 02/09/2018
... NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
BE AWARE...Add On Repairs wording - 12/06/2017
... help out my fellow Warranty Administrators, and anyone else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that...
Warning 069 - 01/11/2018
... adjusted the transaction and Warning 069: Base labor hours for labor code xxxxxxxx was reduced to GM labor file time. The job card was opened during the month of January and I was using the Labor from SI for January. What can I do to fix this?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 01/02/2018
... Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Forum - 01/03/2018
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
REPLACE VS. RE-PLACE - 12/21/2017
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/29/2017
... drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on acceptable alternate forms of customer authorization to accommodate these scenarios....
Incomplete Vehicle - 12/29/2017
... the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that we have installed a flat bed on an incomplete vehicle? Will the build always show "incomplete vehicle"? Does the label...
transmission overhauls by transmission type - 01/18/2017
... out. How would you correctly code that to be paid. What ......if any are the problems ? Will GM reject and why ?Format: Article...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
We currently are utilizing a company to handle our GM warranty claims out of house. We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service...
Forum - 12/15/2016
... Procedures manual. I mean, I can go on and on, LOL! I think you should also be taking GM training courses for warranty administration that will help you too. Keep posting questions, this forum will be invaluable. Keep the DBC...
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Special Coverage Transaction Submission Changes - 05/26/2016
... an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again...
Recall 14350 and key replacement - 09/22/2016
We've had several cases where customers are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them...
Cause Codes clarification - 09/27/2016
... 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then would only OLH for the opposite side...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
Since I could not find definitive information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the...
Forum - 03/20/2017
GMC Protection Plan (one of the GM Divisional Protection Plans). The Divisional Protection Plan Claims Manual is available in GlobalConnect within the Service link then the Dealership Policies, Procedures and Manuals section. See also the article within ...
Forum - 03/27/2017
... trying to make sure the Service Manager has signed off on anything that we self auth or send for GM auth. Overkill? Unnecessary? ...
Accounting Copies of Job Cards in Numerical Sequence - 04/06/2017
... Our state requires six years. I had hoped we only needed to keep them for the time GM required us to keep them. Where do you keep all of it? Who is held responsible? I've been assuming that the accounting copy is the internal...
Forum - 02/20/2017
I post my warranty credits that we get through GM daily so I keep track of those on an excel spreadsheet and then figure out the sum of it at the end of each month and do my % from that. I'm sure there are other ways to find your total in Global...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
Forum - 02/09/2017
Please see below message from GM with clarifications: Yesterday GM released Customer Satisfaction Bulletin 17019: Stochastic Pre-Ignition (SPI) Causing Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and...
Re: Closest Available Labor Operation - 07/14/2015
... and we should be able to use the replacement op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: What Would You Do - 06/15 - 06/30/2015
... parts making sure all the parts belong guess its one of my pet peeves with this job..In a recent gm warranty class a few months ago the field warranty managers talked about changing bolts on some jobs.....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... handling multi sensors needing to be replaced for 14116. It's my understanding from our DMA that GM has found 100% of the 'defective' sensors to be good sensors and therefore they are no longer paying any OLH associated with replacing more than one...
Re: Closest Too Labor Op claims - 03/03/2015
... too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting the time in the OLH instead of base. I will now have the P&P article to reference. I thought I was...
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/29/2017
... drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on acceptable alternate forms of customer authorization to accommodate these scenarios....
Incomplete Vehicle - 12/29/2017
... the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that we have installed a flat bed on an incomplete vehicle? Will the build always show "incomplete vehicle"? Does the label...
transmission overhauls by transmission type - 01/18/2017
... out. How would you correctly code that to be paid. What ......if any are the problems ? Will GM reject and why ?Format: Article...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
We currently are utilizing a company to handle our GM warranty claims out of house. We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service...
Forum - 12/15/2016
... Procedures manual. I mean, I can go on and on, LOL! I think you should also be taking GM training courses for warranty administration that will help you too. Keep posting questions, this forum will be invaluable. Keep the DBC...
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Special Coverage Transaction Submission Changes - 05/26/2016
... an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again...
Recall 14350 and key replacement - 09/22/2016
We've had several cases where customers are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them...
Cause Codes clarification - 09/27/2016
... 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then would only OLH for the opposite side...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
Since I could not find definitive information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the...
Forum - 03/20/2017
GMC Protection Plan (one of the GM Divisional Protection Plans). The Divisional Protection Plan Claims Manual is available in GlobalConnect within the Service link then the Dealership Policies, Procedures and Manuals section. See also the article within ...
Forum - 03/27/2017
... trying to make sure the Service Manager has signed off on anything that we self auth or send for GM auth. Overkill? Unnecessary? ...
Accounting Copies of Job Cards in Numerical Sequence - 04/06/2017
... Our state requires six years. I had hoped we only needed to keep them for the time GM required us to keep them. Where do you keep all of it? Who is held responsible? I've been assuming that the accounting copy is the internal...
Forum - 02/20/2017
I post my warranty credits that we get through GM daily so I keep track of those on an excel spreadsheet and then figure out the sum of it at the end of each month and do my % from that. I'm sure there are other ways to find your total in Global...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
Forum - 02/09/2017
Please see below message from GM with clarifications: Yesterday GM released Customer Satisfaction Bulletin 17019: Stochastic Pre-Ignition (SPI) Causing Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and...
Re: Closest Available Labor Operation - 07/14/2015
... and we should be able to use the replacement op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: What Would You Do - 06/15 - 06/30/2015
... parts making sure all the parts belong guess its one of my pet peeves with this job..In a recent gm warranty class a few months ago the field warranty managers talked about changing bolts on some jobs.....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... handling multi sensors needing to be replaced for 14116. It's my understanding from our DMA that GM has found 100% of the 'defective' sensors to be good sensors and therefore they are no longer paying any OLH associated with replacing more than one...
Re: Closest Too Labor Op claims - 03/03/2015
... too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting the time in the OLH instead of base. I will now have the P&P article to reference. I thought I was...
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
CUSTOMER ENTHUSIASIM WARRANTY - 04/03/2015
I have a 2012 sierra that my service manager wants to do a cust enthusiasim warranty on and I am not an elite gm dealer anymore I cannot get the warranty claim to pay because it says that it is out of time and mileage, the vehichle has 41,232 miles on...
Re: Claim $$ we could be missing... - 07/24/2015
... in admin with a note in comments for why I adjusted it. Are you getting the dealer installed GM invoiced accessories labor too? 0590032. Good Luck!...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
HOW DO I CODE THIS? - 08/20/2015
... manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Recall 14574 & 15757 - 03/02/2016
... also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them for some reason, I am assuming a safety concern....
Re: PARTS SCRAP LIST - 03/03/2016
I tried it the way GM explained and found it ridiculous! Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15...
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Forum - 12/22/2022
... reviewed for approval by the Warranty Support Center. Dealers to NOT need to route the claim for GM Authorization or contact the Dealer Business Center. For claims rejecting with Error 173 in combination with other errors, please route the claim to ...
Forum - 10/25/2022
... similar explanation and cut the check and get your net admin for cutting a check, even better. ;) GM really needs to wake up and increase this amount. It is getting to where you can't get a car across town for $130.00...
What Would You Do? - 11/22 - 10/28/2022
... and was rejected with error code 066: labor code 80330101 is restricted and requires GM Authorization.Unsure as to why the line rejected or why the labor operation was restricted, the warranty administrator resubmitted the line with comments supporting...
Forum - 01/12/2023
... other dealer gets wind that you are doing their crossline they start making a lot of noise with GM....
Transmission over the counter claim - 01/18/2023
I have another shop (non-GM) that purchased a Transmission assembly over the counter that then had the customer return with the transmission failed. After H-routing the ZPTC claim, it was Rejected stating the Serial numbers are required even for...
Paint Blending - 02/02/2023
... charging,, both the front fender and the rear door? this seems excessive to me and so does GM as the claim rejected for being excessive. On top of it they then seem to get involved with moldings from these other panels that break or for some...
Claims approval process question - 03/07/2023
... dept from the advisors so he can assign the manager to other duties,,but i believe that is against GM's policies and procedures. I thought GM wanted service management to look at all warranty claims prior to the Warranty Dept processing them,,,,...
Forum - 03/08/2023
... my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics I have no issues advising based on the documentation and time punches When it comes to...
Forum - 03/08/2023
... in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until...
Forum - 03/16/2023
I would. Your tech did both things. He contacted GM for the EI and walked through it then performed a repair.
Debited Transactions - 03/20/2023
I print off the Transaction Summary Report daily, and inspect what claims have been debited by GM. How do I find anything on WHY these transactions were debited specifically? I know the process of how to fight a transaction debit/chargeback but...
Forum - 03/30/2023
... reimbursement situation. The rate, rental type and rental company are irrelevant. Let GM make decision. Just make sure your rental days match the in and out date of the repair with no shop delays. Your shop won't have to eat the...
Forum - 04/06/2023
It depends on your status. There is a program where GM does them automatically. Someone can call out the classifcation. The dealers I work for are not automatic, we have to submit for an increase. One of my stores just did one in February and the other...
95/5 performance - 06/24/2022
So I'm kind of confused by this process. I see that GM wants 95% of warranty repair claims completed within 5 days. Does this also include having it processed through Global within the 5 days? Or does this just mean having the repair done and the ro invoiced...
Forum - 06/14/2022
... to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage regardless of who pays for them. If you install a CPO warranty part and the certification...
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
I have a 2012 sierra that my service manager wants to do a cust enthusiasim warranty on and I am not an elite gm dealer anymore I cannot get the warranty claim to pay because it says that it is out of time and mileage, the vehichle has 41,232 miles on...
Re: Claim $$ we could be missing... - 07/24/2015
... in admin with a note in comments for why I adjusted it. Are you getting the dealer installed GM invoiced accessories labor too? 0590032. Good Luck!...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
HOW DO I CODE THIS? - 08/20/2015
... manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Recall 14574 & 15757 - 03/02/2016
... also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them for some reason, I am assuming a safety concern....
Re: PARTS SCRAP LIST - 03/03/2016
I tried it the way GM explained and found it ridiculous! Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15...
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Forum - 12/22/2022
... reviewed for approval by the Warranty Support Center. Dealers to NOT need to route the claim for GM Authorization or contact the Dealer Business Center. For claims rejecting with Error 173 in combination with other errors, please route the claim to ...
Forum - 10/25/2022
... similar explanation and cut the check and get your net admin for cutting a check, even better. ;) GM really needs to wake up and increase this amount. It is getting to where you can't get a car across town for $130.00...
What Would You Do? - 11/22 - 10/28/2022
... and was rejected with error code 066: labor code 80330101 is restricted and requires GM Authorization.Unsure as to why the line rejected or why the labor operation was restricted, the warranty administrator resubmitted the line with comments supporting...
Forum - 01/12/2023
... other dealer gets wind that you are doing their crossline they start making a lot of noise with GM....
Transmission over the counter claim - 01/18/2023
I have another shop (non-GM) that purchased a Transmission assembly over the counter that then had the customer return with the transmission failed. After H-routing the ZPTC claim, it was Rejected stating the Serial numbers are required even for...
Paint Blending - 02/02/2023
... charging,, both the front fender and the rear door? this seems excessive to me and so does GM as the claim rejected for being excessive. On top of it they then seem to get involved with moldings from these other panels that break or for some...
Claims approval process question - 03/07/2023
... dept from the advisors so he can assign the manager to other duties,,but i believe that is against GM's policies and procedures. I thought GM wanted service management to look at all warranty claims prior to the Warranty Dept processing them,,,,...
Forum - 03/08/2023
... my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics I have no issues advising based on the documentation and time punches When it comes to...
Forum - 03/08/2023
... in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until...
Forum - 03/16/2023
I would. Your tech did both things. He contacted GM for the EI and walked through it then performed a repair.
Debited Transactions - 03/20/2023
I print off the Transaction Summary Report daily, and inspect what claims have been debited by GM. How do I find anything on WHY these transactions were debited specifically? I know the process of how to fight a transaction debit/chargeback but...
Forum - 03/30/2023
... reimbursement situation. The rate, rental type and rental company are irrelevant. Let GM make decision. Just make sure your rental days match the in and out date of the repair with no shop delays. Your shop won't have to eat the...
Forum - 04/06/2023
It depends on your status. There is a program where GM does them automatically. Someone can call out the classifcation. The dealers I work for are not automatic, we have to submit for an increase. One of my stores just did one in February and the other...
95/5 performance - 06/24/2022
So I'm kind of confused by this process. I see that GM wants 95% of warranty repair claims completed within 5 days. Does this also include having it processed through Global within the 5 days? Or does this just mean having the repair done and the ro invoiced...
Forum - 06/14/2022
... to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage regardless of who pays for them. If you install a CPO warranty part and the certification...
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
Forum - 05/26/2022
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 06/03/2022
... I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a lawsuit of some sort. As many of you have already mentioned you will just be setting yourself up for a lot of additional problems...
Forum - 04/29/2022
... and it works, but still frustrating with ALL the technology that we have today, especially GM. Same goes with tire claims/pre-auth, i have to do them under Internet Explorer....
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
GM has numerous bulletins on batteries,,,but in going thru them i could not find the restriction on replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted ...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/19/2022
... That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting docu...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/27/2022
... be punching their time flags off and on and then separately as needed for diag and OLH and ST. GM is only not requiring certain running times on the time punches in order to pay the techs for base time? For example if a tech punches .50 and the job pays...
Dealer track and labor dependency codes - 06/23/2021
... opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the ops through again. When I asked ok who do I call, they couldn't tell me. I had even asked my DM if he knew anything about...
Forum - 05/04/2021
... any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op code to use if OTA is done...I see one op code for "Verified Module Software or Calibration...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 07/21 - 06/28/2021
... does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the missed revenue off? ...
Forum - 04/27/2021
... This is what I did. I sent in by email Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is...
Forum - 01/22/2021
... the time I get it. Then my claims average one to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it...
Forum - 01/29/2021
... a choice of inner liner, tire bead, tire sidewall, tire tread. I have been on the line now with GM for 40 minutes so far and they are trying to figure it out. :-( ...
Forum - 02/19/2021
... copy of the job card. Recommend obtaining a copy of the audit email sent to the dealer from GM Audit Services as it specifices the documents required for the review as well as the document upload sequence. ...
Forum - 02/04/2021
i am glad I am not the only one seeking battery answerstoday!! I know GM does not pay for charging inventoryvehicles and won't pay for a battery if dealer cannot provide charge records. NOW< my question is since all that was eliminated, will they pay...
Forum - 12/17/2020
GM has updated their wording to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation ...
Bolt Recall-Battery replaced unable to program - 03/31/2022
... programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best LOP to use for this? Can I only use the programming LOP? I looked thru bulletins but can't find...
Internet Explorer to Retire - 04/13/2022
... but only internet explorer works to submit when there is more than one part. I have reached out to GM on this and they say to contact the DBC as there are not other dealers having this issue but I can not believe that to be true. Am I crazy?!&...
Forum - 01/20/2022
... basically you cant submit for payment until the JC is closed,,,and typically if you send a JC for GM authorization they wont authorize it unless its closed...
Forum - 01/17/2022
... a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to...
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 06/03/2022
... I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a lawsuit of some sort. As many of you have already mentioned you will just be setting yourself up for a lot of additional problems...
Forum - 04/29/2022
... and it works, but still frustrating with ALL the technology that we have today, especially GM. Same goes with tire claims/pre-auth, i have to do them under Internet Explorer....
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
GM has numerous bulletins on batteries,,,but in going thru them i could not find the restriction on replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted ...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/19/2022
... That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting docu...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/27/2022
... be punching their time flags off and on and then separately as needed for diag and OLH and ST. GM is only not requiring certain running times on the time punches in order to pay the techs for base time? For example if a tech punches .50 and the job pays...
Dealer track and labor dependency codes - 06/23/2021
... opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the ops through again. When I asked ok who do I call, they couldn't tell me. I had even asked my DM if he knew anything about...
Forum - 05/04/2021
... any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op code to use if OTA is done...I see one op code for "Verified Module Software or Calibration...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 07/21 - 06/28/2021
... does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the missed revenue off? ...
Forum - 04/27/2021
... This is what I did. I sent in by email Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is...
Forum - 01/22/2021
... the time I get it. Then my claims average one to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it...
Forum - 01/29/2021
... a choice of inner liner, tire bead, tire sidewall, tire tread. I have been on the line now with GM for 40 minutes so far and they are trying to figure it out. :-( ...
Forum - 02/19/2021
... copy of the job card. Recommend obtaining a copy of the audit email sent to the dealer from GM Audit Services as it specifices the documents required for the review as well as the document upload sequence. ...
Forum - 02/04/2021
i am glad I am not the only one seeking battery answerstoday!! I know GM does not pay for charging inventoryvehicles and won't pay for a battery if dealer cannot provide charge records. NOW< my question is since all that was eliminated, will they pay...
Forum - 12/17/2020
GM has updated their wording to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation ...
Bolt Recall-Battery replaced unable to program - 03/31/2022
... programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best LOP to use for this? Can I only use the programming LOP? I looked thru bulletins but can't find...
Internet Explorer to Retire - 04/13/2022
... but only internet explorer works to submit when there is more than one part. I have reached out to GM on this and they say to contact the DBC as there are not other dealers having this issue but I can not believe that to be true. Am I crazy?!&...
Forum - 01/20/2022
... basically you cant submit for payment until the JC is closed,,,and typically if you send a JC for GM authorization they wont authorize it unless its closed...
Forum - 01/17/2022
... a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to...
Elapsed time on tech punches - 08/06/2021
I thought I had made a post about this previously, but can't seem to find it. Does GM have a specific rule about flagged time vs elapsed time on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter,...
What Would You Do - 09/21 - 08/30/2021
... was unsure if the defective part would be claimed as a part warranty or if it would be returned to GM for credit. How should the service team proceed with the defective component and the warranty repair? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
One of the enhancements is "HErtz Corporation will honor GM's rental reates set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 12/29/2021
... I understand the underlying reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision.&...
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 01/12/2022
... These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave...
What Would You Do? - 05/24 - 04/23/2024
... on the odometer. The customer indicated at time of job card write up that he had been working with GM and that any repairs should be covered.The service advisor reviewed IVH and identified a CAC/BRC CCL-Comprehensive coverage listed in the Applicable...
Forum - 04/09/2024
Thank you. I had made a mess out of all of them (6) however GM manager was able to help me and helped me fix them. They are in pending now.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 03/22/2024
... much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise affect the warranty unless it is indicated on the vehicle report. &...
95/5 Rule Question - 08/17/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
95/5 Rule Question - 08/19/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
Forum - 08/21/2024
... is listed with the Same-Day Repairs header. It may be beneficial to further discuss with GM in those case by case situations where the shuttle service transpires over multiple days, same job card. (Rationale: a $15.00, two-way, shuttle is much...
Forum - 08/25/2024
... vehicle was never at our dealership. I have been trying to either auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/29/2024
GM sells cab & chassis to put boxes on, tehy should pay a rsaonable amount or get out of the cab & chassis business
Forum - 10/03/2024
There is always an adjustment, thankfully my system I submit them before closing them so I can have the parts department fix it. As long as I show them what GM pays they adjust it without any issues.
Forum - 05/24/2024
... expense for the transaction total to address error 080. The claim was then submitted with GM Authorization for review and payment....
Forum - 05/21/2024
... of OLH but his training is at like 50% for engine mechanical. That is going to be a hard sell to GM. I hear rumors all the time of them doing charge backs based on training but I have never actually seen it happen....
Forum - 06/27/2023
... one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
Forum - 07/14/2023
Northeast, I am dying over here. My GM reps came in 2 days ago and cleared out my pendings but I had over 20 dating back almost a month. I put like 5 more in, who knows when they will pay? I have never seen it so bad as it is right now.
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
I thought I had made a post about this previously, but can't seem to find it. Does GM have a specific rule about flagged time vs elapsed time on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter,...
What Would You Do - 09/21 - 08/30/2021
... was unsure if the defective part would be claimed as a part warranty or if it would be returned to GM for credit. How should the service team proceed with the defective component and the warranty repair? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
One of the enhancements is "HErtz Corporation will honor GM's rental reates set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 12/29/2021
... I understand the underlying reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision.&...
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 01/12/2022
... These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave...
What Would You Do? - 05/24 - 04/23/2024
... on the odometer. The customer indicated at time of job card write up that he had been working with GM and that any repairs should be covered.The service advisor reviewed IVH and identified a CAC/BRC CCL-Comprehensive coverage listed in the Applicable...
Forum - 04/09/2024
Thank you. I had made a mess out of all of them (6) however GM manager was able to help me and helped me fix them. They are in pending now.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 03/22/2024
... much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise affect the warranty unless it is indicated on the vehicle report. &...
95/5 Rule Question - 08/17/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
95/5 Rule Question - 08/19/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
Forum - 08/21/2024
... is listed with the Same-Day Repairs header. It may be beneficial to further discuss with GM in those case by case situations where the shuttle service transpires over multiple days, same job card. (Rationale: a $15.00, two-way, shuttle is much...
Forum - 08/25/2024
... vehicle was never at our dealership. I have been trying to either auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/29/2024
GM sells cab & chassis to put boxes on, tehy should pay a rsaonable amount or get out of the cab & chassis business
Forum - 10/03/2024
There is always an adjustment, thankfully my system I submit them before closing them so I can have the parts department fix it. As long as I show them what GM pays they adjust it without any issues.
Forum - 05/24/2024
... expense for the transaction total to address error 080. The claim was then submitted with GM Authorization for review and payment....
Forum - 05/21/2024
... of OLH but his training is at like 50% for engine mechanical. That is going to be a hard sell to GM. I hear rumors all the time of them doing charge backs based on training but I have never actually seen it happen....
Forum - 06/27/2023
... one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
Forum - 07/14/2023
Northeast, I am dying over here. My GM reps came in 2 days ago and cleared out my pendings but I had over 20 dating back almost a month. I put like 5 more in, who knows when they will pay? I have never seen it so bad as it is right now.
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
Forum - 08/01/2023
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
What Would You Do? - 05/23 - 04/25/2023
... recall performed in addition to routine maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software...
Forum - 06/15/2023
If the battery is out of warranty I don't see GM paying it. The engine didn't cause the battery to go bad and if the battery failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 01/23/2024
... you have any questions regarding PRA requirements, please contact the PRA team at PRA@gm.com or call 866-446-2900 (prompt 0, then prompt 7). ...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 12/12/2023
... need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example). ...
Forum - 10/09/2023
well the latest is GM will not accept transport codes written in on the delivery receipt,,even if signed off by the driver,,,if they have the epod available it has to be computer generated numbers on the delivery receipt,,,but for some strange reason...
Customer Reimbursement - 09/05/2023
... told that I can submit it as a customer reimbursement claim and get the full amount back from GM. I am feeling that we as the dealership should be reimbursing the customer the full amount but then putting a parts warranty claim through for the warranty...
Forum - 08/02/2023
That is what it sounded like to me. Glad they figured it out. Just do the ZSET to activate warranty and add the equipment and move on. I am sure sales would love to have GM pay for it. lol
Forum - 08/14/2023
... my problem. I received an Email from her today. Her advice was to use Microsoft Edge for all GM applications. And contact my DMS if information continues to go missing. She did state that there was a hiccup with GWM a few weeks ago. She believes...
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified GM dealership. Policies & Procedures Article 4.3 ...
Customer Enthusiasm - 09/26/2024
Customer Enthusiasm: GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the New Vehicle B2B Limited Warranty coverage that are not the result of a covered defect in material or workmanship. Do not...
Incidental Expense - 07/30/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty...
Warranty Repairs on Canadian Vehicles in the United States - 09/26/2024
For the safety and convenience of all GM customers, US dealerships are permitted to perform vehicle warranty repairs for Canadian customers touring in the United States. Dealerships must verify the vehicle is eligible for the services to be performed...
November 2024 Recall Update - 10/31/2024
... Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction Recall N242435631-04 Serial Data Gateway Module and...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Re: CWO Manager - 01/29/2015
... but there's not much I can do about it. I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've...
Re: What Would You Do - 02/15 - 02/11/2015
... was not mentioned in the story. I do not believe it would be proper to submit a tow bill claim to GM, I know they are bending over backwards to get these recalls completed, but this sounds more like a communication issue than a warrantable loss. If the...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... large Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice that there seems to be an...
Admin allowance times.... Whats your process? - 06/20/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances?...
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
What Would You Do? - 05/23 - 04/25/2023
... recall performed in addition to routine maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software...
Forum - 06/15/2023
If the battery is out of warranty I don't see GM paying it. The engine didn't cause the battery to go bad and if the battery failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 01/23/2024
... you have any questions regarding PRA requirements, please contact the PRA team at PRA@gm.com or call 866-446-2900 (prompt 0, then prompt 7). ...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 12/12/2023
... need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example). ...
Forum - 10/09/2023
well the latest is GM will not accept transport codes written in on the delivery receipt,,even if signed off by the driver,,,if they have the epod available it has to be computer generated numbers on the delivery receipt,,,but for some strange reason...
Customer Reimbursement - 09/05/2023
... told that I can submit it as a customer reimbursement claim and get the full amount back from GM. I am feeling that we as the dealership should be reimbursing the customer the full amount but then putting a parts warranty claim through for the warranty...
Forum - 08/02/2023
That is what it sounded like to me. Glad they figured it out. Just do the ZSET to activate warranty and add the equipment and move on. I am sure sales would love to have GM pay for it. lol
Forum - 08/14/2023
... my problem. I received an Email from her today. Her advice was to use Microsoft Edge for all GM applications. And contact my DMS if information continues to go missing. She did state that there was a hiccup with GWM a few weeks ago. She believes...
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified GM dealership. Policies & Procedures Article 4.3 ...
Customer Enthusiasm - 09/26/2024
Customer Enthusiasm: GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the New Vehicle B2B Limited Warranty coverage that are not the result of a covered defect in material or workmanship. Do not...
Incidental Expense - 07/30/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty...
Warranty Repairs on Canadian Vehicles in the United States - 09/26/2024
For the safety and convenience of all GM customers, US dealerships are permitted to perform vehicle warranty repairs for Canadian customers touring in the United States. Dealerships must verify the vehicle is eligible for the services to be performed...
November 2024 Recall Update - 10/31/2024
... Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction Recall N242435631-04 Serial Data Gateway Module and...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Re: CWO Manager - 01/29/2015
... but there's not much I can do about it. I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've...
Re: What Would You Do - 02/15 - 02/11/2015
... was not mentioned in the story. I do not believe it would be proper to submit a tow bill claim to GM, I know they are bending over backwards to get these recalls completed, but this sounds more like a communication issue than a warrantable loss. If the...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... large Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice that there seems to be an...
Admin allowance times.... Whats your process? - 06/20/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances?...
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: Admin allowance times.... Whats your process? - 07/10/2014
... admin time, can someone please fill me in on this? Thanks in advance. [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and...
Recall 13426 - 03/18/2014
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... during PDI because it was a sold unit when PDI was performed; getting answers that it is something GM will not pay for, but when else would 0590052 be used if not now? Any help is much appreciated! Thanks! ...
Ignition Switch Recall Parts Return - 05/28/2014
Global Message G_0000192839 released 5/28/2014: Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Aftermarket Warranty Block - 08/13/2013
Has anybody else had a claim reject because GM shows an aftermarket extended warranty policy? Have you found a successful way around it?
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Re: Complaint Codes - 01/14/2013
... The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the GM Training Website under Resources > Dealer Training Resources. ...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
... you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the GM Credit Card Maintenance Voucher claims. These have an expiration date several months in the future, so I was wondering if anyone else had the same ...
Re: Christmas Eve Hours - 12/19/2012
We are undergoing the GM remodel, so everything here is in chaos. Our dealer decided we need to be here until 1 pm Monday. Every customer we've talked to says its a waste but the dealer decided. It's snowing here now, if we are lucky we might have...
Re: What would you do? - 10/09/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: Warranty Part Retention - 01/27/2012
... have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Emissions Coverage - 01/17/2012
... simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now...
Re: Camaro SS Badge and spoiler install - 03/19/2012
That's it! Thanks! My only question is that since this is an LPO Dealer installed accessory (ZPDI) will GM foot the bill or does sales? Anybody run into this before?
Re: CURIOUS ABOUT PAY - 07/18/2012
... got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to my list for BMW/MERC. SO I know a pay raise is in my future.....
What would you do? - 07/20/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Re: Way back when....... - 08/23/2012
There is a GM training course VWGWM.H12D-0D in develpment that addresses the self review process. It is not yet developed but I was told today by a Field Warranty Manager that you can print out the course guideline from it and was advised to use it for...
Re: Transportation Claims - 06/07/2012
... likely have to contact the DBC for help with processing the claim as you cannot self-authorize or GM authorize transportation claims....
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
... admin time, can someone please fill me in on this? Thanks in advance. [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and...
Recall 13426 - 03/18/2014
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... during PDI because it was a sold unit when PDI was performed; getting answers that it is something GM will not pay for, but when else would 0590052 be used if not now? Any help is much appreciated! Thanks! ...
Ignition Switch Recall Parts Return - 05/28/2014
Global Message G_0000192839 released 5/28/2014: Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Aftermarket Warranty Block - 08/13/2013
Has anybody else had a claim reject because GM shows an aftermarket extended warranty policy? Have you found a successful way around it?
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Re: Complaint Codes - 01/14/2013
... The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the GM Training Website under Resources > Dealer Training Resources. ...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
... you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the GM Credit Card Maintenance Voucher claims. These have an expiration date several months in the future, so I was wondering if anyone else had the same ...
Re: Christmas Eve Hours - 12/19/2012
We are undergoing the GM remodel, so everything here is in chaos. Our dealer decided we need to be here until 1 pm Monday. Every customer we've talked to says its a waste but the dealer decided. It's snowing here now, if we are lucky we might have...
Re: What would you do? - 10/09/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: Warranty Part Retention - 01/27/2012
... have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Emissions Coverage - 01/17/2012
... simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now...
Re: Camaro SS Badge and spoiler install - 03/19/2012
That's it! Thanks! My only question is that since this is an LPO Dealer installed accessory (ZPDI) will GM foot the bill or does sales? Anybody run into this before?
Re: CURIOUS ABOUT PAY - 07/18/2012
... got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to my list for BMW/MERC. SO I know a pay raise is in my future.....
What would you do? - 07/20/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Re: Way back when....... - 08/23/2012
There is a GM training course VWGWM.H12D-0D in develpment that addresses the self review process. It is not yet developed but I was told today by a Field Warranty Manager that you can print out the course guideline from it and was advised to use it for...
Re: Transportation Claims - 06/07/2012
... likely have to contact the DBC for help with processing the claim as you cannot self-authorize or GM authorize transportation claims....
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
Sheet metal repair - 05/24/2012
I hope I'm asking this question right - here goes: We have a customer with a 2012 GMC Yukon Denali that hit a deer. We are doing the body shop work at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Re: Chrome Wheel Supplier questions - 11/04/2010
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: srta trans warranty - 09/20/2010
Please see the Quick Reference Chart within the GM Policy & Procedures Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories...
Re: Chrome Wheel Supplier questions - 11/02/2010
... Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: Warranty Rental VIN - 08/25/2010
I wonder where they go? They get jobs with GM in policy making!
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: HVAC ODOR - 07/19/2010
I agree....I also drive a non-GM product and it also has the musty odor. We explain to our customers that this is a condition that happens frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... encountered during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now....
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Payments auto post? - 03/05/2010
... can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING ABOUT THAT...I JUST POST EVERYDAY FROM THE TRANSACTION SUMMARY I GET...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
GSA HANDLING ALLOWANCE - 04/22/2010
I have a really old message from GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065...
Re: Chrome Wheel Supplier questions - 05/05/2010
[quote] Tonia: Why are you guys not ordering GM wheels? [/quote] Our service rep told us we HAVE to use Keystone. I guess they are less expensive (reconditioned, I think).
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/13/2011
... payment. Has anyone seen a message concerning claim codes that we should tell our advisors are not GM warranty for this program? Any help would be great! Thanks in advance!...
Re: DRAC cars - 08/22/2011
... at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message anywhere in Global. ...
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Warranty on vehicle for sale - 05/20/2011
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
I hope I'm asking this question right - here goes: We have a customer with a 2012 GMC Yukon Denali that hit a deer. We are doing the body shop work at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Re: Chrome Wheel Supplier questions - 11/04/2010
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: srta trans warranty - 09/20/2010
Please see the Quick Reference Chart within the GM Policy & Procedures Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories...
Re: Chrome Wheel Supplier questions - 11/02/2010
... Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: Warranty Rental VIN - 08/25/2010
I wonder where they go? They get jobs with GM in policy making!
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: HVAC ODOR - 07/19/2010
I agree....I also drive a non-GM product and it also has the musty odor. We explain to our customers that this is a condition that happens frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... encountered during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now....
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Payments auto post? - 03/05/2010
... can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING ABOUT THAT...I JUST POST EVERYDAY FROM THE TRANSACTION SUMMARY I GET...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
GSA HANDLING ALLOWANCE - 04/22/2010
I have a really old message from GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065...
Re: Chrome Wheel Supplier questions - 05/05/2010
[quote] Tonia: Why are you guys not ordering GM wheels? [/quote] Our service rep told us we HAVE to use Keystone. I guess they are less expensive (reconditioned, I think).
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/13/2011
... payment. Has anyone seen a message concerning claim codes that we should tell our advisors are not GM warranty for this program? Any help would be great! Thanks in advance!...
Re: DRAC cars - 08/22/2011
... at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message anywhere in Global. ...
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Warranty on vehicle for sale - 05/20/2011
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
Re: Refrigerant - 05/11/2011
[quote] conny: GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ... [/quote] what, pray tell, did they erroneously pay you?
Question on outdated service update - 01/11/2011
... performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks!...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then...
Core Return - 02/25/2011
Trying to send a transmission core to WPC. Original invoice already closed, need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission,...
Re: FLOOR MATS - 04/07/2011
[quote] sandik: CAN I CLAIM FLOOR MATS...IT IS STILL UNDER WARRANTY [/quote] What is wrong with the floor mat? I would imagine so if they are original or a GM accessory.
jlwarranty needs your help! - 04/01/2011
We are looking for a copy of a 1991 and 1995 GM Policy and Procedures Manual. If you have either edition, we are happy to provide you with a $100 VISA gift card if you will allow us to make a copy of it.
Re: Warranty after the customer paid! - 04/01/2011
... handled for your customer. One thing to keep in mind, you probably charged the customer more than GM will pay you. How will you handle the difference?...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
... guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM would cover a battery for that period of time.... Brian...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: TRANS REPLACEMENT - 03/12/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: Updated Brake Warranty Procedures - 03/27/2009
... in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain the requirement for original and refinished rotor thickness measurements. The...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Oil leak diagnosis - 03/30/2009
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. ...
May Newsletter Insert Correction - 05/19/2009
... insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those...
Re: Recall Policies & Procedures question - 05/20/2009
... was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before". It just sounds wrong to me. ...
2010 PDI Help Card Update - 06/12/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
2010 CAMERO - 05/28/2009
... are three scratches in the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the...
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
2010 PDI Help Card Update - 05/14/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
The way I understand it is GM will not make it public but leave it to the dealers. So it might be a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
Has any of you guys company's rec'd the letters for GM closings. I was checking on global connect and they already have a list of all the Chrysler stores that are closing. It is really a sad situation. We didn't receive a letter today so I am praying...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT NOW) but my owner isn't prepared to fix their mistakes over and over until they get it right. Not sure what P & P says...
Fuel Question - 12/24/2008
... be incorrect. He added $10 worth of fuel and the service manager says I can get this paid for by GM. Any suggestions how? I would think the customer would be responsible for the fuel. In a situation where the technician USED fuel for diagnosis, it...
[quote] conny: GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ... [/quote] what, pray tell, did they erroneously pay you?
Question on outdated service update - 01/11/2011
... performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks!...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then...
Core Return - 02/25/2011
Trying to send a transmission core to WPC. Original invoice already closed, need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission,...
Re: FLOOR MATS - 04/07/2011
[quote] sandik: CAN I CLAIM FLOOR MATS...IT IS STILL UNDER WARRANTY [/quote] What is wrong with the floor mat? I would imagine so if they are original or a GM accessory.
jlwarranty needs your help! - 04/01/2011
We are looking for a copy of a 1991 and 1995 GM Policy and Procedures Manual. If you have either edition, we are happy to provide you with a $100 VISA gift card if you will allow us to make a copy of it.
Re: Warranty after the customer paid! - 04/01/2011
... handled for your customer. One thing to keep in mind, you probably charged the customer more than GM will pay you. How will you handle the difference?...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
... guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM would cover a battery for that period of time.... Brian...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: TRANS REPLACEMENT - 03/12/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: Updated Brake Warranty Procedures - 03/27/2009
... in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain the requirement for original and refinished rotor thickness measurements. The...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Oil leak diagnosis - 03/30/2009
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. ...
May Newsletter Insert Correction - 05/19/2009
... insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those...
Re: Recall Policies & Procedures question - 05/20/2009
... was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before". It just sounds wrong to me. ...
2010 PDI Help Card Update - 06/12/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
2010 CAMERO - 05/28/2009
... are three scratches in the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the...
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
2010 PDI Help Card Update - 05/14/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
The way I understand it is GM will not make it public but leave it to the dealers. So it might be a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
Has any of you guys company's rec'd the letters for GM closings. I was checking on global connect and they already have a list of all the Chrysler stores that are closing. It is really a sad situation. We didn't receive a letter today so I am praying...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT NOW) but my owner isn't prepared to fix their mistakes over and over until they get it right. Not sure what P & P says...
Fuel Question - 12/24/2008
... be incorrect. He added $10 worth of fuel and the service manager says I can get this paid for by GM. Any suggestions how? I would think the customer would be responsible for the fuel. In a situation where the technician USED fuel for diagnosis, it...
Re: BANKRUPTCY - 12/15/2008
[quote] Christalyn: I beleive the dealer only gets one actual payment from gm a month. [/quote] This payment comes once a week.
Re: Help!! - 12/31/2008
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: What is the correct procedure? - 02/10/2009
... WRITERS ABOUT THE ONE RO FOR ONE PART ON DEFECTS FOR THE LAST 3 YEARS BECAUSE YOU HAVE TO SHOW GM THAT THE CUSTOMER PAID FOR THE FIRST REPAIR....
Re: How would you handle ??? - 12/17/2008
... // my service manager insists coding as #F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is [/quote] According to P&P 1.6.2.13 Record on the repair order the...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: DUAL HEADREST DVD - 12/12/2008
You can verify a reimbursement by going to GM EPIC then go under invoice and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor...
Repeat Repair Log - 11/19/2008
... log. I was wondering if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone...
Re: Warranty Compliance - 11/26/2008
... punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover our butts and make sure we are in compliance, we've got a separate flag and valid time punch for each warranty labor op. And, if the...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Re: Global Warranty Management - 01/14/2010
... the top. On the right side of the support page is an orange box for alerts. One of them says "GM GLOBAL WARRANTY RELEASE". If you click that link takes you to a page with manuals and links to the on line training. We did our conversion this moring-not...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... AIR BAG LIGHT ON INTERMITTENTLY --- TECH FOUND CODES B0079 SYM08, & DOC# 2368166 - #PIC5281 // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF,...
Re: Global Warranty Management - 01/04/2010
... the credit memos show up? Still the same or is there a different place to find the payments from GM? I'm not finding any of this info in the training so far.... any input would be appreciated...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Yet Another Part Warranty Question - 11/10/2009
... pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I am SO lost. Any help would be appreciated. Thanks....
Re: sirius xm - 10/27/2009
... exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes......
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell?...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: Another fuel question - 06/26/2009
[quote] Christalyn: GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note. [/quote] Yes, I agree with you 100%!
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
... repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Global Warranty - 10/29/2009
... region - March 29, 2010 thru the week of April 19, 2010 This will be a joint effort between GM and your Dealer Service Provider (DSP), where applicable. You will receive specific communications from GM as well as your DSP as the time approaches fo...
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
[quote] Christalyn: I beleive the dealer only gets one actual payment from gm a month. [/quote] This payment comes once a week.
Re: Help!! - 12/31/2008
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: What is the correct procedure? - 02/10/2009
... WRITERS ABOUT THE ONE RO FOR ONE PART ON DEFECTS FOR THE LAST 3 YEARS BECAUSE YOU HAVE TO SHOW GM THAT THE CUSTOMER PAID FOR THE FIRST REPAIR....
Re: How would you handle ??? - 12/17/2008
... // my service manager insists coding as #F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is [/quote] According to P&P 1.6.2.13 Record on the repair order the...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: DUAL HEADREST DVD - 12/12/2008
You can verify a reimbursement by going to GM EPIC then go under invoice and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor...
Repeat Repair Log - 11/19/2008
... log. I was wondering if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone...
Re: Warranty Compliance - 11/26/2008
... punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover our butts and make sure we are in compliance, we've got a separate flag and valid time punch for each warranty labor op. And, if the...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Re: Global Warranty Management - 01/14/2010
... the top. On the right side of the support page is an orange box for alerts. One of them says "GM GLOBAL WARRANTY RELEASE". If you click that link takes you to a page with manuals and links to the on line training. We did our conversion this moring-not...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... AIR BAG LIGHT ON INTERMITTENTLY --- TECH FOUND CODES B0079 SYM08, & DOC# 2368166 - #PIC5281 // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF,...
Re: Global Warranty Management - 01/04/2010
... the credit memos show up? Still the same or is there a different place to find the payments from GM? I'm not finding any of this info in the training so far.... any input would be appreciated...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Yet Another Part Warranty Question - 11/10/2009
... pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I am SO lost. Any help would be appreciated. Thanks....
Re: sirius xm - 10/27/2009
... exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes......
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell?...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: Another fuel question - 06/26/2009
[quote] Christalyn: GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note. [/quote] Yes, I agree with you 100%!
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
... repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Global Warranty - 10/29/2009
... region - March 29, 2010 thru the week of April 19, 2010 This will be a joint effort between GM and your Dealer Service Provider (DSP), where applicable. You will receive specific communications from GM as well as your DSP as the time approaches fo...
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Missed Revenue - Recalls - 02/24/2022
... and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle inventory or is at your dealership for service the service...
Concern Not Duplicated - 05/01/2024
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn't understand the customer's complaint, or didn't take the time necessary to address the complaint. Customer concern...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
Marina-check in the P&P manual-section 1.6.2 F--GM wants all repair orders signed by someone.
Converter Labor Operation - 12/04/2007
... With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Re: CLAIM TYPE B - 07/01/2008
... do something different than normal to be able to get it to pay. May even have to mark it as a non-GM VIN to get it to work, but I think I'd call the Rep. for help before submitting-some things even they can't override. Be interested to know what ...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: Increase in shuttle allowance - 08/25/2008
Another one just showed up with increase in admin allowance from $20.00 to $25.00. GM is generous today.
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
Re: Labor Op Help Needed - 08/13/2008
... as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
I know that GM requires that the Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech...
Transportation claims - 09/30/2008
... have a 2008 Yukon Hybrid that was damaged to the tune of $3000.00 on transport to our dealership. GM told us to PDI and repair it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this...
Re: Transportation claims - 10/01/2008
... this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break up into several labor...
Re: Any other Toyota Admins out there. - 09/10/2008
Hi, I did Toyota & Subaru for 7 yrs.... now I'm GM-Chevy, Pontiac, Buick. Interesting how factory warranties are similar. Coding and authorization rules are different though. How long have you been coding Toyota?
... and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle inventory or is at your dealership for service the service...
Concern Not Duplicated - 05/01/2024
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn't understand the customer's complaint, or didn't take the time necessary to address the complaint. Customer concern...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
Marina-check in the P&P manual-section 1.6.2 F--GM wants all repair orders signed by someone.
Converter Labor Operation - 12/04/2007
... With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Re: CLAIM TYPE B - 07/01/2008
... do something different than normal to be able to get it to pay. May even have to mark it as a non-GM VIN to get it to work, but I think I'd call the Rep. for help before submitting-some things even they can't override. Be interested to know what ...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: Increase in shuttle allowance - 08/25/2008
Another one just showed up with increase in admin allowance from $20.00 to $25.00. GM is generous today.
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
Re: Labor Op Help Needed - 08/13/2008
... as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
I know that GM requires that the Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech...
Transportation claims - 09/30/2008
... have a 2008 Yukon Hybrid that was damaged to the tune of $3000.00 on transport to our dealership. GM told us to PDI and repair it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this...
Re: Transportation claims - 10/01/2008
... this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break up into several labor...
Re: Any other Toyota Admins out there. - 09/10/2008
Hi, I did Toyota & Subaru for 7 yrs.... now I'm GM-Chevy, Pontiac, Buick. Interesting how factory warranties are similar. Coding and authorization rules are different though. How long have you been coding Toyota?
Maintenace Website from Newsletter. - 08/29/2008
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM ...
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by ...
Certified Elite - 11/05/2012
In early October the criteria for Certified Elite was revised. GM continually monitors and will adjust the criteria to ensure that the highest performance standards must be met for dealer attainment. The two thresholds that have been most recently adjusted...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
Wiring Labour Operation Clarification - 10/08/2012
... wiring repair must be entered in the labour dependency field. This information is used by GM quality and engineering to enhance product quality and/or improve serviceability. The additional information that may be required with the wiring...
Part Quantity Input Update - 08/30/2012
... R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained within the message. The update applies to the quantity of refrigerant that was used in the repair, which is entered...
Update to Service Procedure - 08/30/2012
GM has issued an update to the service procedure listed in PI0029H. The PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 ...
GWM & IVH Shutdown - 01/19/2012
... upcoming shutdown, make every effort to process outstanding claims, rejects and claims requiring GM authorization. During the shutdown claims may still be submitted through the DMS batch process. Dealers will not receive results of their submissions...
OnStar FMV - 01/19/2012
OnStar typically assists with the recovery of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased...
Powertrain Warranty - 02/07/2012
... verify the warranty end date in IVH and to not rely solely on the mileage at the time of write up.GM has stated in the past that with the addition of the extended powertrain coverage they expect very few policy decisions for vehicles outside the warranty...
Wheel Alignment - 03/08/2012
... is use of source information other than SI to verify the correct specifications for the vehicle. GM emphasizes that SI is the only reliable source of current, accurate wheel alignment specs. It is also just as important that the technicians are selecting...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick, GMC, Cadillac, etc) as well as bumper to bumper, powertrain, sheet metal corrosion/rust through, and emissions. The matrix also contains an emissions coverage...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
June 2012 Recall Update - 06/06/2012
... Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles that are not involved in the safety recall, but may be displaying...
Recall 12180 and Calls to the TAC - 05/14/2013
... further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding this recall.Technicians are contacting TAC to ask how to order...
Exterior Labour Operations - 04/12/2013
... front bumper fascia align The inclusion of the ten-digit code with the transaction provides GM with more detailed information for issue problem solving and also reduces the need for extensive verbiage and pictures with the job card. The ten-digit...
Corvette - 05/14/2013
... that demand for the seventh generation sports car will outstrip production. As a result, GM is limiting allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its...
Certified Elite Criteria Update - 05/14/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
June 2013 Recall Update - 06/19/2013
... and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission shift cables that were involved in the recall were also sold to customers as a service replacement part. Those...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac ...
Vehicle Vibration Concerns - 07/03/2013
... vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration complaints and improve customer satisfaction, guidelines have been put into...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM ...
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by ...
Certified Elite - 11/05/2012
In early October the criteria for Certified Elite was revised. GM continually monitors and will adjust the criteria to ensure that the highest performance standards must be met for dealer attainment. The two thresholds that have been most recently adjusted...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
Wiring Labour Operation Clarification - 10/08/2012
... wiring repair must be entered in the labour dependency field. This information is used by GM quality and engineering to enhance product quality and/or improve serviceability. The additional information that may be required with the wiring...
Part Quantity Input Update - 08/30/2012
... R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained within the message. The update applies to the quantity of refrigerant that was used in the repair, which is entered...
Update to Service Procedure - 08/30/2012
GM has issued an update to the service procedure listed in PI0029H. The PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 ...
GWM & IVH Shutdown - 01/19/2012
... upcoming shutdown, make every effort to process outstanding claims, rejects and claims requiring GM authorization. During the shutdown claims may still be submitted through the DMS batch process. Dealers will not receive results of their submissions...
OnStar FMV - 01/19/2012
OnStar typically assists with the recovery of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased...
Powertrain Warranty - 02/07/2012
... verify the warranty end date in IVH and to not rely solely on the mileage at the time of write up.GM has stated in the past that with the addition of the extended powertrain coverage they expect very few policy decisions for vehicles outside the warranty...
Wheel Alignment - 03/08/2012
... is use of source information other than SI to verify the correct specifications for the vehicle. GM emphasizes that SI is the only reliable source of current, accurate wheel alignment specs. It is also just as important that the technicians are selecting...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick, GMC, Cadillac, etc) as well as bumper to bumper, powertrain, sheet metal corrosion/rust through, and emissions. The matrix also contains an emissions coverage...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
June 2012 Recall Update - 06/06/2012
... Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles that are not involved in the safety recall, but may be displaying...
Recall 12180 and Calls to the TAC - 05/14/2013
... further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding this recall.Technicians are contacting TAC to ask how to order...
Exterior Labour Operations - 04/12/2013
... front bumper fascia align The inclusion of the ten-digit code with the transaction provides GM with more detailed information for issue problem solving and also reduces the need for extensive verbiage and pictures with the job card. The ten-digit...
Corvette - 05/14/2013
... that demand for the seventh generation sports car will outstrip production. As a result, GM is limiting allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its...
Certified Elite Criteria Update - 05/14/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
June 2013 Recall Update - 06/19/2013
... and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission shift cables that were involved in the recall were also sold to customers as a service replacement part. Those...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac ...
Vehicle Vibration Concerns - 07/03/2013
... vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration complaints and improve customer satisfaction, guidelines have been put into...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Seat Belt Webbing - 03/11/2013
... year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has found that of the parts returned over the past few months, approximately 10% are returned for...
Global Labour Code Transition - 03/11/2013
... frequently, submit and close all claims as soon as possible. As the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle...
Policy Update - 03/11/2013
... selling dealer to have their CUE system updated. In order to expedite the repair process, GM has made the decision to modify the current Policy & Procedure requirement in Section 1.6.2.11, which states, "A technician may only be clocked on to...
Lithium Ion Batteries - 11/18/2013
... determined by TAC. The first is the WPC Priority 1 Root Cause return process and the other is the GM CCA Logistics Priority 2 Root Cause return process. Specific instructions for each process are contained within Global Message G_0000176282. ...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on ...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
Software Update - 11/18/2013
GM has released a software update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of ...
Investing in Factories - 01/10/2014
GM plans to invest $1.3 billion at five factories in three states to build higher quality trucks and more fuel efficient engines and transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other ...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. ...
Warranty Policy Deviations - 10/01/2013
GM routinely conducts warranty reviews that reveal patterns that relate to warranty policy and procedure adherence. Deviations from policy do not necessarily imply that a dealership is attempting to misrepresent warranty transactions. If the issues are ...
Battery Warranty - 07/30/2013
... using labour operation 0600102.If a Warranty Code is available in conjunction with approved GM Fleet and Commercial in-shop warranty stations it should be entered in the Labour Dependency field. If the code is not available, enter FLEET into the dependency...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Everyday Value and the $5 Reimbursement - 11/17/2011
... change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Empowerment Options - 08/09/2011
... dollar value of the monthly payment in the customer reimbursement net item field.Other Options: GM Motor Club Membership, Maintenance Letter, GMPP Smart Care, Component Coverage Letter, GMPP and OnStar are other available empowerment options that are...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Warranty Parts Center - 06/08/2011
... packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution of warranty product issues. The defect location on returned parts should be clearly marked/circled/ identified...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... repairs performed. While the scope of required documentation is broad and meets the standards that GM has set in place, there are often times when a little extra information is welcomed.While not required, the additional documentation can be extremely...
Enhancing a FPR with Digital Images - 08/09/2011
... can better illustrate an issue or provide additional detail than the just the report on its own. GM requests that images are sent in JPEG format with the maximum allowable size being 5MB. In order to achieve the highest quality image, use the macro setting...
2012 Sonic - 06/30/2011
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and ...
Chevrolet MyLink - 04/12/2011
... navigation screen. It is scheduled to be released in the fall in the Chevrolet Volt and Equinox. GM anticipates that MyLink will be available in all Chevrolet, Buick, Cadillac and GMC models. The system is activated using spoken commands so MyLink may...
Increase in Recalls - 01/19/2011
... reported a decline in the number of vehicles recalled compared with figures from 2009. In 2009, GM had 16 recalls that affected 2.2 million vehicles, in 2010 those numbers increased to 21 recalls covering 4 million vehicles. Manufacturer sentiment across...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid expense exceeds the reimbursement amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
... year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has found that of the parts returned over the past few months, approximately 10% are returned for...
Global Labour Code Transition - 03/11/2013
... frequently, submit and close all claims as soon as possible. As the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle...
Policy Update - 03/11/2013
... selling dealer to have their CUE system updated. In order to expedite the repair process, GM has made the decision to modify the current Policy & Procedure requirement in Section 1.6.2.11, which states, "A technician may only be clocked on to...
Lithium Ion Batteries - 11/18/2013
... determined by TAC. The first is the WPC Priority 1 Root Cause return process and the other is the GM CCA Logistics Priority 2 Root Cause return process. Specific instructions for each process are contained within Global Message G_0000176282. ...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on ...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
Software Update - 11/18/2013
GM has released a software update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of ...
Investing in Factories - 01/10/2014
GM plans to invest $1.3 billion at five factories in three states to build higher quality trucks and more fuel efficient engines and transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other ...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. ...
Warranty Policy Deviations - 10/01/2013
GM routinely conducts warranty reviews that reveal patterns that relate to warranty policy and procedure adherence. Deviations from policy do not necessarily imply that a dealership is attempting to misrepresent warranty transactions. If the issues are ...
Battery Warranty - 07/30/2013
... using labour operation 0600102.If a Warranty Code is available in conjunction with approved GM Fleet and Commercial in-shop warranty stations it should be entered in the Labour Dependency field. If the code is not available, enter FLEET into the dependency...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Everyday Value and the $5 Reimbursement - 11/17/2011
... change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Empowerment Options - 08/09/2011
... dollar value of the monthly payment in the customer reimbursement net item field.Other Options: GM Motor Club Membership, Maintenance Letter, GMPP Smart Care, Component Coverage Letter, GMPP and OnStar are other available empowerment options that are...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Warranty Parts Center - 06/08/2011
... packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution of warranty product issues. The defect location on returned parts should be clearly marked/circled/ identified...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... repairs performed. While the scope of required documentation is broad and meets the standards that GM has set in place, there are often times when a little extra information is welcomed.While not required, the additional documentation can be extremely...
Enhancing a FPR with Digital Images - 08/09/2011
... can better illustrate an issue or provide additional detail than the just the report on its own. GM requests that images are sent in JPEG format with the maximum allowable size being 5MB. In order to achieve the highest quality image, use the macro setting...
2012 Sonic - 06/30/2011
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and ...
Chevrolet MyLink - 04/12/2011
... navigation screen. It is scheduled to be released in the fall in the Chevrolet Volt and Equinox. GM anticipates that MyLink will be available in all Chevrolet, Buick, Cadillac and GMC models. The system is activated using spoken commands so MyLink may...
Increase in Recalls - 01/19/2011
... reported a decline in the number of vehicles recalled compared with figures from 2009. In 2009, GM had 16 recalls that affected 2.2 million vehicles, in 2010 those numbers increased to 21 recalls covering 4 million vehicles. Manufacturer sentiment across...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid expense exceeds the reimbursement amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
Start/Stop Technology - 12/24/2010
Look for an inexpensive solution to increasing fuel economy in the Buick LaCrosse for the 2012 model year. GM is installing a start/stop system that will give the LaCrosse a 25% fuel economy boost. The technology is currently being called, eAssist. eAssist...
Customer Satisfaction Recall 09237C - 08/10/2010
... Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service kit for the propshaft...
Safety Recall 10038A - 08/10/2010
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
Update to 2010 Wiring Labor Operations - 07/02/2010
... haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers that the additional documentation, SI document ID numbers and for some labor operations, the harness...
Transportation Damage Transaction Tips - 05/12/2010
... - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied...
Chevrolet Volt - 05/12/2010
... tools and equipment. Because of those requirements not all Chevy dealers will sell the Volt. GM began making the Volts with production tooling in late March in Detroit. The Volt was unveiled at the 2007 Detroit Auto Show and is GM's attempt to solve...
GMIN Alert - 05/12/2010
GWM transactions must contain a valid GMIN for both the service advisor and the technician, effective May 2010. Transactions that are submitted with an invalid GMIN will reject. The GMIN must be added prior to re-submission in GWM. The GMIN may be found...
Missed Revenue - Active Service Consulting - 01/06/2010
... affects the level of customer care, technical repair quality and volume of service business? GM recommends an active approach to customer consulting that makes the transaction more effective, accurate and efficient. Those dealers that currently operate...
Battery Tags - 01/06/2010
... is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - November 2023 - 10/25/2023
... of the applique. As a result of error 067, incompatibility, the claim required submission with GM Authorization for review. Prior to submission the warranty administrator confirmed that the service management authorization was present and supportive...
Labor Rate - 01/29/2024
... Card Verification Form provided by the Regional Warranty Team or an Excel spreadsheet approved by GM to show all sequential job cards along with the Effective Labor Rate (ELR) calculation. Policies & Procedures Articles 5.1.A.1, 5.1.A.2 ...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... or bulletin are eligible for reimbursement. When submitting a transaction, dealers are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, submit the expense under Miscellaneous Net...
2024 Buick Envision - 07/25/2023
The 2024 Envision SUV will come with a refreshed design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Alternate Battery - 06/27/2023
Due to supply constraints of certain GM/ACDelco AGM batteries, dealers temporarily have the ability to install an alternate battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty....
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Base Time Clock Time Changes - 06/20/2022
... requested. Dealers should review the changes associated with punch time requirements for GM LTG base labor. It may be necessary to review internal processes and adapt to best accomplish time documentation policy requirements. Note: Due to...
Reject of the Month - August 2022 - 07/27/2022
... expense for a 9-day rental and a $130 tow expense for a 34-mile tow. The claim was submitted with GM Authorization for review due to the excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting...
More on Transportation Claims - 03/28/2022
... exceeds 2.0 hours or where a welded panel will require replacement without prior approval from GM, via the DBC, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. If the following damage area codes...
Reject of the Month - May 2022 - 04/26/2022
... time, and 1.8 hours OLH. Due to the OLH exceeding dealer empowerment, the claim was submitted with GM Authorization for review. A copy of the warranty and hard copy of the job card was attached to support the request. The transaction was rejected after...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
Employee Parts Discount Program - 09/26/2022
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs....
Look for an inexpensive solution to increasing fuel economy in the Buick LaCrosse for the 2012 model year. GM is installing a start/stop system that will give the LaCrosse a 25% fuel economy boost. The technology is currently being called, eAssist. eAssist...
Customer Satisfaction Recall 09237C - 08/10/2010
... Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service kit for the propshaft...
Safety Recall 10038A - 08/10/2010
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
Update to 2010 Wiring Labor Operations - 07/02/2010
... haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers that the additional documentation, SI document ID numbers and for some labor operations, the harness...
Transportation Damage Transaction Tips - 05/12/2010
... - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied...
Chevrolet Volt - 05/12/2010
... tools and equipment. Because of those requirements not all Chevy dealers will sell the Volt. GM began making the Volts with production tooling in late March in Detroit. The Volt was unveiled at the 2007 Detroit Auto Show and is GM's attempt to solve...
GMIN Alert - 05/12/2010
GWM transactions must contain a valid GMIN for both the service advisor and the technician, effective May 2010. Transactions that are submitted with an invalid GMIN will reject. The GMIN must be added prior to re-submission in GWM. The GMIN may be found...
Missed Revenue - Active Service Consulting - 01/06/2010
... affects the level of customer care, technical repair quality and volume of service business? GM recommends an active approach to customer consulting that makes the transaction more effective, accurate and efficient. Those dealers that currently operate...
Battery Tags - 01/06/2010
... is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - November 2023 - 10/25/2023
... of the applique. As a result of error 067, incompatibility, the claim required submission with GM Authorization for review. Prior to submission the warranty administrator confirmed that the service management authorization was present and supportive...
Labor Rate - 01/29/2024
... Card Verification Form provided by the Regional Warranty Team or an Excel spreadsheet approved by GM to show all sequential job cards along with the Effective Labor Rate (ELR) calculation. Policies & Procedures Articles 5.1.A.1, 5.1.A.2 ...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... or bulletin are eligible for reimbursement. When submitting a transaction, dealers are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, submit the expense under Miscellaneous Net...
2024 Buick Envision - 07/25/2023
The 2024 Envision SUV will come with a refreshed design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Alternate Battery - 06/27/2023
Due to supply constraints of certain GM/ACDelco AGM batteries, dealers temporarily have the ability to install an alternate battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty....
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Base Time Clock Time Changes - 06/20/2022
... requested. Dealers should review the changes associated with punch time requirements for GM LTG base labor. It may be necessary to review internal processes and adapt to best accomplish time documentation policy requirements. Note: Due to...
Reject of the Month - August 2022 - 07/27/2022
... expense for a 9-day rental and a $130 tow expense for a 34-mile tow. The claim was submitted with GM Authorization for review due to the excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting...
More on Transportation Claims - 03/28/2022
... exceeds 2.0 hours or where a welded panel will require replacement without prior approval from GM, via the DBC, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. If the following damage area codes...
Reject of the Month - May 2022 - 04/26/2022
... time, and 1.8 hours OLH. Due to the OLH exceeding dealer empowerment, the claim was submitted with GM Authorization for review. A copy of the warranty and hard copy of the job card was attached to support the request. The transaction was rejected after...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
Employee Parts Discount Program - 09/26/2022
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs....
New Battery Tester - 04/22/2019
In July 2019, the Diagnostic Charge Battery Station (DCBS) will replace the GR8 unit that is currently offered through GM Dealer Equipment. Dealers that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new...
Reject of the Month - Warning 122 - 04/22/2019
Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
Data Analysis - 06/26/2019
GM analyzes warranty transactions processed by the entire region and is able to calculate how often to anticipate certain types of repairs by vehicle type (e.g. GMC truck, Chevrolet car, Chevrolet truck). Furthermore, GWM also calculates the average expenses ...
OLH Approval - 01/21/2019
GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy ...
Missing Radio Programming Steps - 02/21/2019
GM recently reported in GCUS-9-7288 that they have received customer comments of radio related performance issues, and in review of those concerns, they identified that some technicians are not following published radio programming procedures. These procedures ...
Courtesy Transportation Reminders - 02/21/2019
... vehicle, or one that is within the past one model year. Reimbursement will not be provided for non-GM vehicles. The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Three-Cylinder Engine - 01/03/2020
... offered with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive...
Reject of the Month - Error code 229 - 01/29/2020
... Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
UAW strike - 12/02/2019
The UAW strike that stopped GM production for 40 days has affected many supplies, including American Axle and Manufacturing Holdings Inc., Tenneco, Aptiv, Lear Corp., Valeo, and Magna International, to name a few. As a result of the strike 130 suppliers...
Claiming Parts Expediting - 08/27/2019
... have come to expect. The goal is to help dealers achieve total customer satisfaction during their GM warranty period. Parts ordered in a standard order are shipped to dealers at no cost. CSO parts typically ship in two or more days. If you need a part...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... inside the throttle body end of the tube, reconnecting the tube, and clearing trouble codes. GM’s review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When...
Accounting of Labor Time - 06/29/2021
... Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on...
Employee Discount Program - 09/22/2020
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Coolant and Recall 18138 - 06/25/2018
... Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant:...
2019 Full Size Truck - 08/20/2018
GM will be offering a redesigned, next generation GMC Sierra and Chevrolet Silverado for the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between ...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Reject of the Month - Error code 111 - 12/19/2018
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Service Management Approvals & Authorizations - 10/23/2018
... these responsibilities are delegated to other members of management those members must comply with GM Policy and Procedure requirements. Warranty administrators, technicians, other support, or hourly personnel are not empowered to provide service management...
High Frequency Labor Operations - 11/29/2018
... on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective battery claims. There is nothing...
Customer Reimbursement - 02/20/2018
... card. The dealer must be able to provide a copy or proof of the canceled check upon request from GM, as proof of reimbursement. Claim the $20 administrative allowance that is eligible with customer reimbursement transactions in the Admin Allowance/Net...
The Cause of Failure - 03/26/2018
... lists Details of Concern, Cause, and Correction as one of the eight points taken from the GM Policies and Procedures Manual that represents key GM requirements for service operations. The eight points in this bulletin are always looked at during an audit...
Associated Accessories - 05/22/2018
... the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of labor is accomplished...
Recalls 16007 / 17287 - 11/21/2017
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
In July 2019, the Diagnostic Charge Battery Station (DCBS) will replace the GR8 unit that is currently offered through GM Dealer Equipment. Dealers that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new...
Reject of the Month - Warning 122 - 04/22/2019
Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
Data Analysis - 06/26/2019
GM analyzes warranty transactions processed by the entire region and is able to calculate how often to anticipate certain types of repairs by vehicle type (e.g. GMC truck, Chevrolet car, Chevrolet truck). Furthermore, GWM also calculates the average expenses ...
OLH Approval - 01/21/2019
GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy ...
Missing Radio Programming Steps - 02/21/2019
GM recently reported in GCUS-9-7288 that they have received customer comments of radio related performance issues, and in review of those concerns, they identified that some technicians are not following published radio programming procedures. These procedures ...
Courtesy Transportation Reminders - 02/21/2019
... vehicle, or one that is within the past one model year. Reimbursement will not be provided for non-GM vehicles. The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Three-Cylinder Engine - 01/03/2020
... offered with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive...
Reject of the Month - Error code 229 - 01/29/2020
... Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
UAW strike - 12/02/2019
The UAW strike that stopped GM production for 40 days has affected many supplies, including American Axle and Manufacturing Holdings Inc., Tenneco, Aptiv, Lear Corp., Valeo, and Magna International, to name a few. As a result of the strike 130 suppliers...
Claiming Parts Expediting - 08/27/2019
... have come to expect. The goal is to help dealers achieve total customer satisfaction during their GM warranty period. Parts ordered in a standard order are shipped to dealers at no cost. CSO parts typically ship in two or more days. If you need a part...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... inside the throttle body end of the tube, reconnecting the tube, and clearing trouble codes. GM’s review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When...
Accounting of Labor Time - 06/29/2021
... Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on...
Employee Discount Program - 09/22/2020
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Coolant and Recall 18138 - 06/25/2018
... Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant:...
2019 Full Size Truck - 08/20/2018
GM will be offering a redesigned, next generation GMC Sierra and Chevrolet Silverado for the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between ...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Reject of the Month - Error code 111 - 12/19/2018
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Service Management Approvals & Authorizations - 10/23/2018
... these responsibilities are delegated to other members of management those members must comply with GM Policy and Procedure requirements. Warranty administrators, technicians, other support, or hourly personnel are not empowered to provide service management...
High Frequency Labor Operations - 11/29/2018
... on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective battery claims. There is nothing...
Customer Reimbursement - 02/20/2018
... card. The dealer must be able to provide a copy or proof of the canceled check upon request from GM, as proof of reimbursement. Claim the $20 administrative allowance that is eligible with customer reimbursement transactions in the Admin Allowance/Net...
The Cause of Failure - 03/26/2018
... lists Details of Concern, Cause, and Correction as one of the eight points taken from the GM Policies and Procedures Manual that represents key GM requirements for service operations. The eight points in this bulletin are always looked at during an audit...
Associated Accessories - 05/22/2018
... the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of labor is accomplished...
Recalls 16007 / 17287 - 11/21/2017
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Recalls 16007 / 17287 - 11/21/2017
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate ...
Hybrid Batteries - 10/24/2017
While we are aware of the specific electronic products that are available for exchange through a GM authorized Electronic Service Center (ESC), it may not be common knowledge that the exchange process applies to certain batteries that are available through...
Field Service Engineer - 08/22/2017
GM FSE personnel are located throughout the USA to assist dealers with vehicle repairs, reduce buybacks, provide feedback to Brand Quality and Product Engineering on field issues, and provide state of health feedback as a basis for improving service department ...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
OnStar Go - 12/21/2016
... through their vehicle’s built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar G...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
180-Day Transaction Submission Time Limit - 05/23/2016
... are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake a look at your receivable schedule. Anything nearing 180-days must be handled ASAP. ...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Empowerment - 03/01/2016
... tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain Coverage Table 3 has been updated to provide a time and mileage table for 2007-2012 model year Buick, Cadillac,...
Cadillac V-Series - 12/01/2015
... on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory. The VIN-matched envelopes...
Wheel Alignment Policy Updates - 10/23/2015
... an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less than 500 miles. Information regarding this report can...
JK Tyre Added to GWM - 10/23/2015
... be bypassed when replacing American Cargo Tires manufactured by JK Tyre. On October 19, 2015, GM issued notification that dealers are to immediately resume the normal tire PRA process when replacing American Cargo tires under warranty as the manufacturer...
November 2015 Recall Update - 10/23/2015
... the involved models. The 2012 model year Buick Enclave, LaCrosse, Regal; Chevrolet Traverse; and GMC Acadia vehicles are not involved and have been removed from the model description. Dealers are to either replace the throttle body assembly or the throttle...
Certified Elite - 01/11/2016
... December, 2015 program will retain their Elite status, including benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for...
Maintenance Programs - 09/02/2015
... scheduled maintenance on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from...
New Vehicle Tire Warranty Program - 10/02/2015
... "Proration should be based off of the accumulated mileage on the replacement tire, using the GM Tire Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the...
Core Price Change - 06/30/2015
... the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between March 8, and June 5, 2015. Credits...
Bulk Parts - 06/30/2015
... ( a 4.5KG container is $675) Where is the Parts & Accessories Quick Reference Card?The GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures...
M1 Concourse - 06/30/2015
The lot of a former GM factory in Pontiac, MI, is going to be reborn as a private playground for hard core car enthusiasts. It will include an onsite race track and private car condos. The $60 million project broke ground in June and is scheduled to open...
Recall 14299A - 10/03/2014
... in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle, applicator gun...
STS Requirements - 11/25/2014
The GM Service Technical College has made Emerging Issues a 2014 STS requirement for Chevrolet, GMC, Buick, and Cadillac dealerships. To satisfy this requirement, all dealerships are required to have at least one technician complete each of the twelve...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
... will be available to simplify the dealer ordering process for all ignition switch recall parts. GM has also created an Ignition Switch Ordering Tool. The tool is available in the Parts Workbench and provides the correct kit part number based on the VIN...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate ...
Hybrid Batteries - 10/24/2017
While we are aware of the specific electronic products that are available for exchange through a GM authorized Electronic Service Center (ESC), it may not be common knowledge that the exchange process applies to certain batteries that are available through...
Field Service Engineer - 08/22/2017
GM FSE personnel are located throughout the USA to assist dealers with vehicle repairs, reduce buybacks, provide feedback to Brand Quality and Product Engineering on field issues, and provide state of health feedback as a basis for improving service department ...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
OnStar Go - 12/21/2016
... through their vehicle’s built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar G...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
180-Day Transaction Submission Time Limit - 05/23/2016
... are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake a look at your receivable schedule. Anything nearing 180-days must be handled ASAP. ...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Empowerment - 03/01/2016
... tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain Coverage Table 3 has been updated to provide a time and mileage table for 2007-2012 model year Buick, Cadillac,...
Cadillac V-Series - 12/01/2015
... on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory. The VIN-matched envelopes...
Wheel Alignment Policy Updates - 10/23/2015
... an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less than 500 miles. Information regarding this report can...
JK Tyre Added to GWM - 10/23/2015
... be bypassed when replacing American Cargo Tires manufactured by JK Tyre. On October 19, 2015, GM issued notification that dealers are to immediately resume the normal tire PRA process when replacing American Cargo tires under warranty as the manufacturer...
November 2015 Recall Update - 10/23/2015
... the involved models. The 2012 model year Buick Enclave, LaCrosse, Regal; Chevrolet Traverse; and GMC Acadia vehicles are not involved and have been removed from the model description. Dealers are to either replace the throttle body assembly or the throttle...
Certified Elite - 01/11/2016
... December, 2015 program will retain their Elite status, including benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for...
Maintenance Programs - 09/02/2015
... scheduled maintenance on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from...
New Vehicle Tire Warranty Program - 10/02/2015
... "Proration should be based off of the accumulated mileage on the replacement tire, using the GM Tire Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the...
Core Price Change - 06/30/2015
... the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between March 8, and June 5, 2015. Credits...
Bulk Parts - 06/30/2015
... ( a 4.5KG container is $675) Where is the Parts & Accessories Quick Reference Card?The GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures...
M1 Concourse - 06/30/2015
The lot of a former GM factory in Pontiac, MI, is going to be reborn as a private playground for hard core car enthusiasts. It will include an onsite race track and private car condos. The $60 million project broke ground in June and is scheduled to open...
Recall 14299A - 10/03/2014
... in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle, applicator gun...
STS Requirements - 11/25/2014
The GM Service Technical College has made Emerging Issues a 2014 STS requirement for Chevrolet, GMC, Buick, and Cadillac dealerships. To satisfy this requirement, all dealerships are required to have at least one technician complete each of the twelve...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
... will be available to simplify the dealer ordering process for all ignition switch recall parts. GM has also created an Ignition Switch Ordering Tool. The tool is available in the Parts Workbench and provides the correct kit part number based on the VIN...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the ...
Ignition Switch & the WPC - 08/05/2014
... provides credit, acknowledgement, and tracking information that the dealer returned the part to GM. ...
Camaro Z28 - 07/01/2014
... 2015. Ford is redesigning the Mustang this fall and has a Shelby performance version in the works; GM may want to keep the Z28 in the product line-up. The Z28 is equipped with a 7.0L V8 delivering 0 to 60 mph in 3.9 seconds. ...
4G Service - 06/06/2014
GM will roll out an embedded high-speed Internet connection across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum ...
Tire Replacement Labour Operations - 06/06/2014
... cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to...
Scheduled Maintenance Programs - 04/03/2014
In August, 2013, GM released a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to...
Fluid Leak Analyze - 06/14/2018
... the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows for additional time to be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the...
Investigate Vehicle History - 01/23/2018
... the VIN. Service Information section may list a bulletin number detailing a specific concern that GM Engineering is trying to get more information on to determine root cause failure. If the customer doesn't have the concern listed in this section there...
Transportation Transactions: Submissions - 02/24/2021
... with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should be installed and a warranty claim filed. If the option discrepancy is extreme, such...
Warranty Parts Center - 05/08/2024
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Tire Pre-Authorization - 07/20/2022
The GM tire replacement program has many requirements. Before starting the pre-authorization process, it's important to have the following information Let's go through the steps of obtaining a Tire Pre Repair authorization. Job card number, Job card...
Cadillac Maintenance - 06/15/2023
... the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's...
Re: HELP - 05/01/2008
... 5 years/ 100,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule 5 years/ 160,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule ...
Re: Taking a Poll - 06/18/2008
1. Since 2004 2. only GM 3. J&L in dealership, also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7....
Re: Global Warranty - 11/19/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Claim Pre-Approval - 07/30/2024
... be required with the request. While the required fields are not new, they are now required so that GM receives the necessary supporting information. This process will help avoid unnecessary reworks and delays in the request. The following fields must...
Reject of the Month - July 2024 - 06/26/2024
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Vehicle Wide Programming - 08/28/2024
... involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field Action and...
Parts Expediting - 08/28/2024
... part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day they bring their vehicle to you, they allow you to purchase needed parts from...
Reject of the Month - September 2024 - 08/28/2024
... engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts list associated with the repair, and a...
Service Management Approval Requirements - 12/26/2023
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, service advisors, dispatchers, warranty administrators, other support or hourly personnel are not to be empowered for...
Reject of the Month - January 2024 - 12/26/2023
... 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... Customer Satisfaction Program 14541 is also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related...
Closest Too Labor Op claims - 03/03/2015
... in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the time in the OLH section. I must be doing something wrong... Anyone...
Forum - 04/05/2018
... replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the windshield." I don't see anywhere in the Service P&P limiting the...
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the ...
Ignition Switch & the WPC - 08/05/2014
... provides credit, acknowledgement, and tracking information that the dealer returned the part to GM. ...
Camaro Z28 - 07/01/2014
... 2015. Ford is redesigning the Mustang this fall and has a Shelby performance version in the works; GM may want to keep the Z28 in the product line-up. The Z28 is equipped with a 7.0L V8 delivering 0 to 60 mph in 3.9 seconds. ...
4G Service - 06/06/2014
GM will roll out an embedded high-speed Internet connection across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum ...
Tire Replacement Labour Operations - 06/06/2014
... cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to...
Scheduled Maintenance Programs - 04/03/2014
In August, 2013, GM released a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to...
Fluid Leak Analyze - 06/14/2018
... the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows for additional time to be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the...
Investigate Vehicle History - 01/23/2018
... the VIN. Service Information section may list a bulletin number detailing a specific concern that GM Engineering is trying to get more information on to determine root cause failure. If the customer doesn't have the concern listed in this section there...
Transportation Transactions: Submissions - 02/24/2021
... with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should be installed and a warranty claim filed. If the option discrepancy is extreme, such...
Warranty Parts Center - 05/08/2024
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Tire Pre-Authorization - 07/20/2022
The GM tire replacement program has many requirements. Before starting the pre-authorization process, it's important to have the following information Let's go through the steps of obtaining a Tire Pre Repair authorization. Job card number, Job card...
Cadillac Maintenance - 06/15/2023
... the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's...
Re: HELP - 05/01/2008
... 5 years/ 100,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule 5 years/ 160,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule ...
Re: Taking a Poll - 06/18/2008
1. Since 2004 2. only GM 3. J&L in dealership, also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7....
Re: Global Warranty - 11/19/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Claim Pre-Approval - 07/30/2024
... be required with the request. While the required fields are not new, they are now required so that GM receives the necessary supporting information. This process will help avoid unnecessary reworks and delays in the request. The following fields must...
Reject of the Month - July 2024 - 06/26/2024
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Vehicle Wide Programming - 08/28/2024
... involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field Action and...
Parts Expediting - 08/28/2024
... part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day they bring their vehicle to you, they allow you to purchase needed parts from...
Reject of the Month - September 2024 - 08/28/2024
... engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts list associated with the repair, and a...
Service Management Approval Requirements - 12/26/2023
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, service advisors, dispatchers, warranty administrators, other support or hourly personnel are not to be empowered for...
Reject of the Month - January 2024 - 12/26/2023
... 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... Customer Satisfaction Program 14541 is also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related...
Closest Too Labor Op claims - 03/03/2015
... in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the time in the OLH section. I must be doing something wrong... Anyone...
Forum - 04/05/2018
... replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the windshield." I don't see anywhere in the Service P&P limiting the...
Forum - 08/07/2018
... "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class Tech training and I...
Forum - 11/18/2019
... reason for authorization. Requests that exceed Service Agent empowerment must be submitted with GM Authorization. (Select GM Authorization in the Authorization section of the transaction and enter comments to support the request). And as an alternative,...
September 2015 Recall Update - 09/03/2015
... quantities of replacement front passenger air bag inflators are currently not available; GM will notify dealers and customers when parts become available. It is anticipated that the necessary parts will become available in the second quarter of 2016.Special...
April 2016 Recall Update - 04/08/2016
... Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found...
Process Changes to the WPC Program - 01/23/2017
... Information section, must be completed and sent to the WPC via email at warrantypartscenterusa@gm.com. Include supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred...
Getting to Know the New PET - 05/22/2017
... in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in use with GM Customer Assistance and in pilot with several hundred dealerships for many months, and is now active with all users. The following are a few quick tips...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... administrator resubmitted the transaction with comments supporting the repair and routed it for GM review. The transaction was rejected after review with comments stating that the panel must be replaced rather than repaired. The warranty administrator...
Courtesy Transportation Program Guidelines - 04/23/2018
The Chevrolet Buick GMC Courtesy Transportation program’s stated objective is, “To allow customers the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and...
Employee Discount Program - 10/23/2018
All salaried and hourly GM employees have received an additional five unique Certified Service GM Employee Discount authorizations that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with...
Labor Rate Enrollment - 10/23/2018
... to compete aggressively for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form contains three sections: Product Field...
Canadian Vehicles in the United States - 12/29/2020
... Warranties and future transaction history from KM to MI. Authorized ESC’s who convert a GM vehicle speedometer from KM to MI will provide the appropriate information to GM to update IVH. When servicing a vehicle where IVH has not been updated but...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
PDI Accessories - 06/29/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with...
Labor Operation Selection - 06/29/2021
... than one component to completely satisfy your customer’s concern. In bulletin 18-NA-146, GM states the following: One Concern but Separate Causes: When two unrelated causes are found contributing to a single complaint, then these should be claimed...
Pre-Repair Authorization - 07/27/2021
... been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT). The latest version was released on July 1, 2021 and now includes the...
Bulletin Updates - 04/29/2021
... The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement via GWM. Refer...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Service Policies and Procedures Updates - 03/27/2020
... & Procedures Article 4.4 Ride sharing has been added as an alternative to a shuttle. While GM already allowed a public transportation option (including Uber/Lyft) with reimbursement up to $38 per day/$114 per visit, the policy now states that ride...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is...
Policy Evaluation Tool - 08/30/2021
... and the fact that the component was just out of warranty, the service manager elected to increase GM’s participation to 100%, with the customer’s participation 0%. Dealers are empowered to deviate from the Policy Evaluation Tool...
Reject of the Month - March 2022 - 02/23/2022
... Repair authorization. In this case, management verified that both repair lines 1 and 2 were GM’s responsibility and not a result of improper diagnosis prior to applying authorization. TIP: Management authorization for repeat repairs must...
Clock Time - 03/28/2022
... a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the repair as warranty, even though there is no clock time on the job card. As a best practice, once it...
... "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class Tech training and I...
Forum - 11/18/2019
... reason for authorization. Requests that exceed Service Agent empowerment must be submitted with GM Authorization. (Select GM Authorization in the Authorization section of the transaction and enter comments to support the request). And as an alternative,...
September 2015 Recall Update - 09/03/2015
... quantities of replacement front passenger air bag inflators are currently not available; GM will notify dealers and customers when parts become available. It is anticipated that the necessary parts will become available in the second quarter of 2016.Special...
April 2016 Recall Update - 04/08/2016
... Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found...
Process Changes to the WPC Program - 01/23/2017
... Information section, must be completed and sent to the WPC via email at warrantypartscenterusa@gm.com. Include supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred...
Getting to Know the New PET - 05/22/2017
... in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in use with GM Customer Assistance and in pilot with several hundred dealerships for many months, and is now active with all users. The following are a few quick tips...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... administrator resubmitted the transaction with comments supporting the repair and routed it for GM review. The transaction was rejected after review with comments stating that the panel must be replaced rather than repaired. The warranty administrator...
Courtesy Transportation Program Guidelines - 04/23/2018
The Chevrolet Buick GMC Courtesy Transportation program’s stated objective is, “To allow customers the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and...
Employee Discount Program - 10/23/2018
All salaried and hourly GM employees have received an additional five unique Certified Service GM Employee Discount authorizations that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with...
Labor Rate Enrollment - 10/23/2018
... to compete aggressively for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form contains three sections: Product Field...
Canadian Vehicles in the United States - 12/29/2020
... Warranties and future transaction history from KM to MI. Authorized ESC’s who convert a GM vehicle speedometer from KM to MI will provide the appropriate information to GM to update IVH. When servicing a vehicle where IVH has not been updated but...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
PDI Accessories - 06/29/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with...
Labor Operation Selection - 06/29/2021
... than one component to completely satisfy your customer’s concern. In bulletin 18-NA-146, GM states the following: One Concern but Separate Causes: When two unrelated causes are found contributing to a single complaint, then these should be claimed...
Pre-Repair Authorization - 07/27/2021
... been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT). The latest version was released on July 1, 2021 and now includes the...
Bulletin Updates - 04/29/2021
... The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement via GWM. Refer...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Service Policies and Procedures Updates - 03/27/2020
... & Procedures Article 4.4 Ride sharing has been added as an alternative to a shuttle. While GM already allowed a public transportation option (including Uber/Lyft) with reimbursement up to $38 per day/$114 per visit, the policy now states that ride...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is...
Policy Evaluation Tool - 08/30/2021
... and the fact that the component was just out of warranty, the service manager elected to increase GM’s participation to 100%, with the customer’s participation 0%. Dealers are empowered to deviate from the Policy Evaluation Tool...
Reject of the Month - March 2022 - 02/23/2022
... Repair authorization. In this case, management verified that both repair lines 1 and 2 were GM’s responsibility and not a result of improper diagnosis prior to applying authorization. TIP: Management authorization for repeat repairs must...
Clock Time - 03/28/2022
... a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the repair as warranty, even though there is no clock time on the job card. As a best practice, once it...
Transportation Claim Inspections and Submissions - 10/28/2022
... for prompt payment of transportation transactions and is crucial, at times, when it comes to GM’s ability to collect on behalf of the dealership from the carrier. If damage is found during the inspection, complete and accurate damage codes must...
Reject of the Month - July 2022 - 06/20/2022
... received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments to refer to the attached job card for OLH approval. The attached documents included a copy of the hard/shop copy of the claim...
Prior to Repair Approvals - 05/25/2022
... section cannot be left blank. When it comes to what repairs can be made on stock vehicles, GM simply states that reconditioning or refurbishing a GM used vehicle, at their expense, is not allowed. Improving the vehicle’s condition and value prior...
Bulletin Updates - 05/23/2023
... to the list of ESC components. The ESC components listed are available for exchange through a GM authorized Electronic Service Center or Battery Service Center. The example reference information listed within the Exchange Components on Restriction-TAC...
Parts Scrapping - 04/25/2023
... card number. It is recommended to also identify the last 8 digits of the VIN and job card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts...
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
General Services Administration - 01/24/2023
GM sells Chevrolet, Buick, GMC and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the ...
New Vehicle Tire Warranty Program - 11/29/2023
... 2019MY Buick vehicles and the other that is applicable to 2020MY and newer Chevrolet, Buick, and GMC vehicles. Refer to the Tire Warranty Coverage Reference Card for the latest proration detail. Reminder: Proration applies to the cost-plus...
End of Year - 11/29/2023
... the time now to be diligent in claim submission to help with the year-end push. Remember: GM allows 180 days to process and get claims paid in GWM, don’t wait till the last day or last minute. Difficult or troublesome claim that you are struggling...
Pre-Repair Authorization - 08/29/2023
... Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 ...
Coverage Code P - 07/25/2023
... to the Powertrain Coverage Code table found within the Preface section of the LTG. At that time GM announced that the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective...
Reject of the Month - February 2023 - 01/24/2023
... for reimbursement: For each valid service offer redeemed at your dealership 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement...
New Labor Operation - 01/04/2023
... be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s concern is remedied when a technician resets the power by disconnecting and reconnecting a connector, fuse,...
Greater Than 60 Days - 11/21/2022
... are circumstances preventing a less than 60-day job card open to completion date, submit with GM Authorization at first submission. ...
Reject of the Month - March 2023 - 02/28/2023
... or those that may cause the repair to reject as excessive. Electronic Parts Information (GM EPIC) provides a description of the part, part pricing, and the part’s group number. Review each part number for its description as well as the group...
Coverage Code P - 07/27/2022
... description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM is working to populate the data for all of the labor codes, warranty administrators and service personnel should continue to utilize existing resources...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... to successful and prompt identification of potential issues. To aid dealers in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers...
Chassis Parts Lifetime Warranty - 05/25/2022
... parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for...
Enhancements - 10/28/2022
... This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the...
Battery Maintenance Report - 07/27/2022
... of charge (SOC) or Start and Move to prevent tire flat spotting and/or brake degradation. GM recommends that the report is monitored once per week, preferably every Monday morning as a best practice. Since Regional data is run early Monday morning,...
2022 Policies & Procedures Updates - 03/28/2022
... time in the section that outlines what situations require a separate clock time. Last year GM reworked many internal transmission repair labor operations to include add times for diagnosis and cleaning and inspecting parts for reuse. Both of these variable...
Reject of the Month - April 2022 - 03/28/2022
... accurate based on the Transaction History for the VIN from IVH the claim was resubmitted with GM Authorization. After WSC review, the claim was rejected with the following comment: Reject 861 is a system generated reject in conjunction with OnStar...
A Warranty Administrators Day - 10/01/2021
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. Next, move on to the Rejected folder. In GWM, enter the job card number...
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
... for prompt payment of transportation transactions and is crucial, at times, when it comes to GM’s ability to collect on behalf of the dealership from the carrier. If damage is found during the inspection, complete and accurate damage codes must...
Reject of the Month - July 2022 - 06/20/2022
... received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments to refer to the attached job card for OLH approval. The attached documents included a copy of the hard/shop copy of the claim...
Prior to Repair Approvals - 05/25/2022
... section cannot be left blank. When it comes to what repairs can be made on stock vehicles, GM simply states that reconditioning or refurbishing a GM used vehicle, at their expense, is not allowed. Improving the vehicle’s condition and value prior...
Bulletin Updates - 05/23/2023
... to the list of ESC components. The ESC components listed are available for exchange through a GM authorized Electronic Service Center or Battery Service Center. The example reference information listed within the Exchange Components on Restriction-TAC...
Parts Scrapping - 04/25/2023
... card number. It is recommended to also identify the last 8 digits of the VIN and job card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts...
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
General Services Administration - 01/24/2023
GM sells Chevrolet, Buick, GMC and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the ...
New Vehicle Tire Warranty Program - 11/29/2023
... 2019MY Buick vehicles and the other that is applicable to 2020MY and newer Chevrolet, Buick, and GMC vehicles. Refer to the Tire Warranty Coverage Reference Card for the latest proration detail. Reminder: Proration applies to the cost-plus...
End of Year - 11/29/2023
... the time now to be diligent in claim submission to help with the year-end push. Remember: GM allows 180 days to process and get claims paid in GWM, don’t wait till the last day or last minute. Difficult or troublesome claim that you are struggling...
Pre-Repair Authorization - 08/29/2023
... Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 ...
Coverage Code P - 07/25/2023
... to the Powertrain Coverage Code table found within the Preface section of the LTG. At that time GM announced that the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective...
Reject of the Month - February 2023 - 01/24/2023
... for reimbursement: For each valid service offer redeemed at your dealership 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement...
New Labor Operation - 01/04/2023
... be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s concern is remedied when a technician resets the power by disconnecting and reconnecting a connector, fuse,...
Greater Than 60 Days - 11/21/2022
... are circumstances preventing a less than 60-day job card open to completion date, submit with GM Authorization at first submission. ...
Reject of the Month - March 2023 - 02/28/2023
... or those that may cause the repair to reject as excessive. Electronic Parts Information (GM EPIC) provides a description of the part, part pricing, and the part’s group number. Review each part number for its description as well as the group...
Coverage Code P - 07/27/2022
... description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM is working to populate the data for all of the labor codes, warranty administrators and service personnel should continue to utilize existing resources...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... to successful and prompt identification of potential issues. To aid dealers in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers...
Chassis Parts Lifetime Warranty - 05/25/2022
... parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for...
Enhancements - 10/28/2022
... This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the...
Battery Maintenance Report - 07/27/2022
... of charge (SOC) or Start and Move to prevent tire flat spotting and/or brake degradation. GM recommends that the report is monitored once per week, preferably every Monday morning as a best practice. Since Regional data is run early Monday morning,...
2022 Policies & Procedures Updates - 03/28/2022
... time in the section that outlines what situations require a separate clock time. Last year GM reworked many internal transmission repair labor operations to include add times for diagnosis and cleaning and inspecting parts for reuse. Both of these variable...
Reject of the Month - April 2022 - 03/28/2022
... accurate based on the Transaction History for the VIN from IVH the claim was resubmitted with GM Authorization. After WSC review, the claim was rejected with the following comment: Reject 861 is a system generated reject in conjunction with OnStar...
A Warranty Administrators Day - 10/01/2021
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. Next, move on to the Rejected folder. In GWM, enter the job card number...
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
Miscellaneous - 10/01/2021
GM states that all elements of a warranty repair must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s ...
Special Coverage Policy Repairs - 08/27/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment....
Air Conditioning Guidelines - 04/22/2019
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen,...
Pre-Repair Authorization - 03/26/2019
Pre-Repair Authorization - In December 2017, GM notified certain dealers of their involvement in the PRA Pilot Program. The dealers that were included in the pilot were required to obtain wholesale pre-approval for warranty replacement of wheels, exterior...
Bulletin Updates - 02/21/2019
... Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin addresses 8 critical points...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... to duplicate the concern, they should be paid. Plus, if the labor operation isn’t submitted, GM doesn’t know these customer concerns are out there. GM no longer requires service management approval for CCND labor operations, but that...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... repairs for defects are allowed, however, reconditioning the vehicle for a higher profit at GM’s expense is not allowed. If the vehicle is a stock unit, service management must sign on the authorization to repair line of the job card. This is the...
Battery Bulletin Update - 03/22/2021
... to monitor the battery, independent of vehicle ignition cycle. The information is uploaded to GM to provide the dealer with a customer report. The 12V Battery Testing section of the bulletin contains several updates from the previous bulletin version....
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Reminder: Seals and Gaskets - 09/22/2020
... are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the seal or gasket was damaged during installation or the mating surface(s) were improperly prepared. Therefore, a failure within six...
CSMT PRA App - 09/22/2020
... The decision becomes a permanent record within GWM that is available to the dealer and GM. Remember to enter the approved PRA number in the required field of the transaction. The CSMT PRA process is not to be confused with the Claim Pre-Approval process...
Panel and Rust Through Repairs - 08/20/2018
... the case of body panels, over time, corrosion happens due to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will require GM authorization for payment. Brake pads that are replaced because of a noise will not necessarily be approved, as brake noise isn’t necessarily...
Documentation Requirements - 01/21/2019
... restriction will remain in effect through the end of the year, concluding on December 31, 2019. GM will then review engine and/or transmission warranty expense to determine whether or not the requirement will continue....
New Year, New Labor Rate - 11/29/2018
... data. This amount could increase or decrease slightly based on October-November results, although GM guarantees a 2.5% increase. TIP: View your warranty labor rate in GWM under the "View Service Agent Profile" link and select the "Labor Rates"...
Transportation Damage Notes - 03/26/2018
... address and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
Air Conditioning Season - 04/23/2018
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Field Actions - 11/21/2017
... of the sales paperwork and not the physical delivery of the vehicle to the customer. GM has made the following tools available to the dealer to identify open field actions: Investigate Vehicle History: open/closed recalls by VIN Field Action Batch...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Service Agent Self-Review Process Revision - 04/17/2017
After reviewing dealer feedback regarding the SASR process, GM has made the decision to shorten the Observation Period durations. Previously a dealer entered into an observation period (cycle) and remained in that period for 120 days. Dealers felt...
Mail Out Review Trends - 04/17/2017
... authorization, and individual and specific on/off punch times by job card line. Additionally, GM states that any warranty/policy concern not expressed orally or in writing by the customer at initial write-up must be first inspected and verified by the...
Formerly in QuickLinks - 04/17/2017
... are now available within the App Center include BDC Support, CBGC Protection, Certified Service, GM Program Info, and Voice of the Customer. Any of the applications may be added to your shortcuts by clicking the “Add to My Shortcuts” button...
April 2017 Recall Update - 03/21/2017
... been updated to extend the expiration date of the program to August 31, 2017. Various 2008-2010 GM makes and models are involved in the recall. Customer Satisfaction Program 16088: Cylinder Head Gasket Damage: There are only 69 vehicles involved...
October 2017 Recall Update - 09/27/2017
... Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011...
Air Conditioning Repair Documentation - 06/27/2016
... air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air...
GM states that all elements of a warranty repair must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s ...
Special Coverage Policy Repairs - 08/27/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment....
Air Conditioning Guidelines - 04/22/2019
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen,...
Pre-Repair Authorization - 03/26/2019
Pre-Repair Authorization - In December 2017, GM notified certain dealers of their involvement in the PRA Pilot Program. The dealers that were included in the pilot were required to obtain wholesale pre-approval for warranty replacement of wheels, exterior...
Bulletin Updates - 02/21/2019
... Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin addresses 8 critical points...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... to duplicate the concern, they should be paid. Plus, if the labor operation isn’t submitted, GM doesn’t know these customer concerns are out there. GM no longer requires service management approval for CCND labor operations, but that...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... repairs for defects are allowed, however, reconditioning the vehicle for a higher profit at GM’s expense is not allowed. If the vehicle is a stock unit, service management must sign on the authorization to repair line of the job card. This is the...
Battery Bulletin Update - 03/22/2021
... to monitor the battery, independent of vehicle ignition cycle. The information is uploaded to GM to provide the dealer with a customer report. The 12V Battery Testing section of the bulletin contains several updates from the previous bulletin version....
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Reminder: Seals and Gaskets - 09/22/2020
... are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the seal or gasket was damaged during installation or the mating surface(s) were improperly prepared. Therefore, a failure within six...
CSMT PRA App - 09/22/2020
... The decision becomes a permanent record within GWM that is available to the dealer and GM. Remember to enter the approved PRA number in the required field of the transaction. The CSMT PRA process is not to be confused with the Claim Pre-Approval process...
Panel and Rust Through Repairs - 08/20/2018
... the case of body panels, over time, corrosion happens due to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will require GM authorization for payment. Brake pads that are replaced because of a noise will not necessarily be approved, as brake noise isn’t necessarily...
Documentation Requirements - 01/21/2019
... restriction will remain in effect through the end of the year, concluding on December 31, 2019. GM will then review engine and/or transmission warranty expense to determine whether or not the requirement will continue....
New Year, New Labor Rate - 11/29/2018
... data. This amount could increase or decrease slightly based on October-November results, although GM guarantees a 2.5% increase. TIP: View your warranty labor rate in GWM under the "View Service Agent Profile" link and select the "Labor Rates"...
Transportation Damage Notes - 03/26/2018
... address and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
Air Conditioning Season - 04/23/2018
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Field Actions - 11/21/2017
... of the sales paperwork and not the physical delivery of the vehicle to the customer. GM has made the following tools available to the dealer to identify open field actions: Investigate Vehicle History: open/closed recalls by VIN Field Action Batch...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Service Agent Self-Review Process Revision - 04/17/2017
After reviewing dealer feedback regarding the SASR process, GM has made the decision to shorten the Observation Period durations. Previously a dealer entered into an observation period (cycle) and remained in that period for 120 days. Dealers felt...
Mail Out Review Trends - 04/17/2017
... authorization, and individual and specific on/off punch times by job card line. Additionally, GM states that any warranty/policy concern not expressed orally or in writing by the customer at initial write-up must be first inspected and verified by the...
Formerly in QuickLinks - 04/17/2017
... are now available within the App Center include BDC Support, CBGC Protection, Certified Service, GM Program Info, and Voice of the Customer. Any of the applications may be added to your shortcuts by clicking the “Add to My Shortcuts” button...
April 2017 Recall Update - 03/21/2017
... been updated to extend the expiration date of the program to August 31, 2017. Various 2008-2010 GM makes and models are involved in the recall. Customer Satisfaction Program 16088: Cylinder Head Gasket Damage: There are only 69 vehicles involved...
October 2017 Recall Update - 09/27/2017
... Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011...
Air Conditioning Repair Documentation - 06/27/2016
... air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air...
Engineering Information Bulletins - 07/28/2016
... number and it will bring up the bulletin. Engineering Information bulletins are a request by GM engineering for technicians to follow instructions given in the bulletin to help determine the root cause of the condition described. The bulletin will...
Global Warranty User Manual Updated - 04/08/2016
... during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair Authorization, Service Agent self-authorizationReconcile Results: detail on the Transaction Summary...
Recalls That Expire - 03/01/2016
GM will announce to service agents and customers a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official ...
Technical Service Bulletins - 03/01/2016
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM, accessory wheels, this is a customer pay concern. From a technical standpoint the bulletin is informative, providing the technician with the necessary tools...
Reject of the Month - 05/23/2016
In May, GM updated the list of GWM error/reject codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership...
System Upgrades - 05/24/2016
In early May of this year, GM released a Global message that GWM and IVH were undergoing system updates over the course of a weekend. These updates were made in an effort to provide prompt, consistent, and complete Field Action information to service...
Details of the Cause and Correction - 05/24/2016
... that both the customer understands what has failed and what was done to correct that failure and GM can see that information as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment...
Special Coverage Policy Updates: - 05/23/2016
... service management would like to see the repair covered, the transaction would require routing for GM authorization. If the vehicle is over 8 years old, DMA pre-approval is required and approval must be made through the Dealer Empowerment portal. If...
Reject of the Month - 06/27/2016
A 2016 GMC Acadia was delivered to a dealership with transportation damage. The dealer representative noted a dent on the left front door that was less than one inch in length. Damage code 10-04-1 was documented on the delivery receipt and signed by both...
New Battery Transaction Requirements - 04/28/2016
If you replace a battery on your customer's 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as...
Air Conditioning Season - 04/28/2016
... refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen, fluorine and...
Revised Authorization Matrix - 04/08/2016
... rental. Approval must be obtained, in writing, from the service agent's DMA/DMC by completing the GM Dealer Pre-Approval Goodwill Request found in the Dealer Aftersales Empowerment Portal. Additionally, the DMA/DMC must be notified of this lengthy rental...
The Empowerment Portal - 01/11/2016
... convenience may be quickly addressed by offering a Maintenance Letter or a Chevrolet, Buick, GMC, or Cadillac Pre-Paid Maintenance Plan, allowing the customer to return to the dealership for a positive reason to rebuild the relationship between the dealership...
The New GlobalConnect - 09/03/2015
... authorization.Global Messages: There are a few areas where users may find important messages from GM. The alerts area contains links for Service Update Bulletins and Recalls. Click the link to review release information and access the PDF to review the...
Certified Elite - 07/29/2015
The thresholds for attaining Certified Elite status as of January 2016 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Labor Operations: Closest To - 06/30/2015
... base time. OLH rules state that a separate time recording must be made to support payment. GM requires technician clock time on every warranty job card. It is not a requirement that each line on the job card has a separate time recording, but jlwarranty...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... most likely is a limit, and if asking for too much time, the transaction may reject and have to be GM authorized. The time to paint the panel after the repair has been made is also added to base time. Refer to the paint section for the paint time allowed...
Service Management Approval - 10/02/2015
... so could be very costly to the dealership if audited and the Warranty Support Center won't pay GM routed claims that are not properly documented. ...
More on Repeat Repairs - 10/02/2015
GM flags a repair as a repeat repair if it has been performed within three months of a previous like repair. Service advisors are required to bring to the attention of service management any repairs that may be a comeback and approval must be documented ...
Policy Decision - 10/02/2015
... associated with the repair. Furthermore, the situation was ideal for policy: customer loyalty to GM and the dealership, original owner, as well as an unusual condition for the vehicle model. Because each situation is unique, the service manager...
Sublet Vendors - 10/23/2015
... job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of the vehicle being repaired. Transactions...
Reject of the Month - 06/30/2015
... addressed on the job card that will only be reviewed if an attachment is requested by the WSC, or GM physically reviews the claim. Even though the claim goes through Global's checks and balances, and pays, the job card must also be compliant to...
Delivery Receipts - 06/02/2015
... have now adopted the e-Pod delivery process that replaces the paper delivery receipt. This GM accepted substitute to the traditional paper delivery receipt is becoming more common with carriers and allows for the dealership inspector to code and sign...
Keys for Life Program - 06/02/2015
... allowance. The amount identified in net item should represent the actual sum total of the current GMCCA dealer net price for one 16mm key ring, not to exceed $0.22, plus applicable mark up. This also applies to each additional key ring provided during...
Reject of the Month - 06/02/2015
... H-routing for review due to the dealership's empowerment restrictions. The claim was reviewed by GM and rejected. The WSC agent stated that reimbursements are not allowed on maintenance programs, with recommendation to handle as a spontaneous goodwill...
... number and it will bring up the bulletin. Engineering Information bulletins are a request by GM engineering for technicians to follow instructions given in the bulletin to help determine the root cause of the condition described. The bulletin will...
Global Warranty User Manual Updated - 04/08/2016
... during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair Authorization, Service Agent self-authorizationReconcile Results: detail on the Transaction Summary...
Recalls That Expire - 03/01/2016
GM will announce to service agents and customers a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official ...
Technical Service Bulletins - 03/01/2016
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM, accessory wheels, this is a customer pay concern. From a technical standpoint the bulletin is informative, providing the technician with the necessary tools...
Reject of the Month - 05/23/2016
In May, GM updated the list of GWM error/reject codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership...
System Upgrades - 05/24/2016
In early May of this year, GM released a Global message that GWM and IVH were undergoing system updates over the course of a weekend. These updates were made in an effort to provide prompt, consistent, and complete Field Action information to service...
Details of the Cause and Correction - 05/24/2016
... that both the customer understands what has failed and what was done to correct that failure and GM can see that information as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment...
Special Coverage Policy Updates: - 05/23/2016
... service management would like to see the repair covered, the transaction would require routing for GM authorization. If the vehicle is over 8 years old, DMA pre-approval is required and approval must be made through the Dealer Empowerment portal. If...
Reject of the Month - 06/27/2016
A 2016 GMC Acadia was delivered to a dealership with transportation damage. The dealer representative noted a dent on the left front door that was less than one inch in length. Damage code 10-04-1 was documented on the delivery receipt and signed by both...
New Battery Transaction Requirements - 04/28/2016
If you replace a battery on your customer's 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as...
Air Conditioning Season - 04/28/2016
... refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen, fluorine and...
Revised Authorization Matrix - 04/08/2016
... rental. Approval must be obtained, in writing, from the service agent's DMA/DMC by completing the GM Dealer Pre-Approval Goodwill Request found in the Dealer Aftersales Empowerment Portal. Additionally, the DMA/DMC must be notified of this lengthy rental...
The Empowerment Portal - 01/11/2016
... convenience may be quickly addressed by offering a Maintenance Letter or a Chevrolet, Buick, GMC, or Cadillac Pre-Paid Maintenance Plan, allowing the customer to return to the dealership for a positive reason to rebuild the relationship between the dealership...
The New GlobalConnect - 09/03/2015
... authorization.Global Messages: There are a few areas where users may find important messages from GM. The alerts area contains links for Service Update Bulletins and Recalls. Click the link to review release information and access the PDF to review the...
Certified Elite - 07/29/2015
The thresholds for attaining Certified Elite status as of January 2016 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Labor Operations: Closest To - 06/30/2015
... base time. OLH rules state that a separate time recording must be made to support payment. GM requires technician clock time on every warranty job card. It is not a requirement that each line on the job card has a separate time recording, but jlwarranty...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... most likely is a limit, and if asking for too much time, the transaction may reject and have to be GM authorized. The time to paint the panel after the repair has been made is also added to base time. Refer to the paint section for the paint time allowed...
Service Management Approval - 10/02/2015
... so could be very costly to the dealership if audited and the Warranty Support Center won't pay GM routed claims that are not properly documented. ...
More on Repeat Repairs - 10/02/2015
GM flags a repair as a repeat repair if it has been performed within three months of a previous like repair. Service advisors are required to bring to the attention of service management any repairs that may be a comeback and approval must be documented ...
Policy Decision - 10/02/2015
... associated with the repair. Furthermore, the situation was ideal for policy: customer loyalty to GM and the dealership, original owner, as well as an unusual condition for the vehicle model. Because each situation is unique, the service manager...
Sublet Vendors - 10/23/2015
... job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of the vehicle being repaired. Transactions...
Reject of the Month - 06/30/2015
... addressed on the job card that will only be reviewed if an attachment is requested by the WSC, or GM physically reviews the claim. Even though the claim goes through Global's checks and balances, and pays, the job card must also be compliant to...
Delivery Receipts - 06/02/2015
... have now adopted the e-Pod delivery process that replaces the paper delivery receipt. This GM accepted substitute to the traditional paper delivery receipt is becoming more common with carriers and allows for the dealership inspector to code and sign...
Keys for Life Program - 06/02/2015
... allowance. The amount identified in net item should represent the actual sum total of the current GMCCA dealer net price for one 16mm key ring, not to exceed $0.22, plus applicable mark up. This also applies to each additional key ring provided during...
Reject of the Month - 06/02/2015
... H-routing for review due to the dealership's empowerment restrictions. The claim was reviewed by GM and rejected. The WSC agent stated that reimbursements are not allowed on maintenance programs, with recommendation to handle as a spontaneous goodwill...
The Value of a Warranty Administrator - 03/26/2015
... that warranty administration is not simply inputting claims. Your job cards can be reviewed by GM at any time and those job cards will be scrutinized for compliancy. If something is missing or not documented properly, it can be charged back. Even small...
Remember These Labor Operations? - 06/02/2015
... appropriate help card based on the vehicle being repaired: car, truck or SUV. The code provides GM with the detailed information necessary for issue problem solving. The code also reduces the need for extensive verbiage and pictures with the job car...
Leak or Seep - 06/02/2015
... evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted for the cost of repair attempts. An example of seepage is a darkened...
Reject of the Month - 04/03/2014
... "Customer Enthusiasm" from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization...
The Delivery Receipt - 04/03/2014
... to note the service agent dealer code, delivery date to the service agent facility, carrier code (GM), VIN, carrier's delivery receipt number (if it is not available, use the last 6 characters of the VIN), reason for the LON, delivery condition, delivering...
Parts Scrapping Report - 05/09/2014
... card number, VIN and Correction fields will be most important for parts scrapping purposes. GM does caution those using this method of generating a scrapping report of the following: multiple transactions on a single job card may pay at different...
Certified Elite Criteria - 01/28/2014
The thresholds for attaining Certified Elite status as of July 2014, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.The...
Seat Cover Replacement Restrictions - 02/27/2014
Effective February 3rd, 2014, the replacement of select seat covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390...
$500 Customer Participation - 02/27/2014
... There are some that believe that the claim should only be submitted for the portion that GM will reimburse the dealership and others that submit for the entire $2,000 expense, accounting for the $500 participation in the Customer Participation field.Here's...
Details of Cause and Correction - 05/09/2014
... being transferred from the shop copy of the job card to all other copies of the job? It is a GM requirement that the cause and correction information written by the technician on the shop copy of the job card is to be transferred (written) on all...
Certified Elite Criteria - 07/01/2014
The thresholds for achieving Certified Elite status as of January 2015 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Reject of the Month - 08/05/2014
... 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Certified Elite Criteria - 01/21/2015
The thresholds for attaining Certified Elite status as of July 2015, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.Dealership...
Diagnostic Time Service Management Approval - 12/19/2014
... by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional diagnostic time. The purpose of this new process is to...
Warranty 101 - 10/31/2014
... mailed to the address listed on the form.Completion of the form will not close the recall in IVH; GM is governed to keep the recall in open status until the recall procedure has been completed. ...
November 2014 Recall Update - 10/31/2014
... recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles equipped with CNG fuel system.Safety Recall 13276: Front Axle Right Half Shaft Fracture: Customer's that have not had the repair completed...
WPC Bulletin 99-00-89-019 - 09/09/2014
... delayed by the carrier and is liable for civil penalties. Service agents will be fully debited by GM for the entire transaction each time there is a violation of the Federal Hazardous Material Transportation law.There are specific steps that must be...
Option C - 11/25/2014
... year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed 2.5% increase for 2015. ...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Missed Revenue - Executive Decision - 03/11/2010
... any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty repair, including the pre-delivery inspection process. Missing documentation,...
Global Warranty Management User Manual - 01/06/2010
... of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty 101 - 05/12/2010
... the day. The 60 day limit for administering a transaction seemed imposing when first announced by GM. Now that we are comfortable with GWM, 60 days to administer a warranty transaction is not a problem.On occasion it may become necessary to route a transaction...
Global Warranty Management - 04/13/2010
... in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end odometer, much like GMVIS, the tricky part comes...
... that warranty administration is not simply inputting claims. Your job cards can be reviewed by GM at any time and those job cards will be scrutinized for compliancy. If something is missing or not documented properly, it can be charged back. Even small...
Remember These Labor Operations? - 06/02/2015
... appropriate help card based on the vehicle being repaired: car, truck or SUV. The code provides GM with the detailed information necessary for issue problem solving. The code also reduces the need for extensive verbiage and pictures with the job car...
Leak or Seep - 06/02/2015
... evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted for the cost of repair attempts. An example of seepage is a darkened...
Reject of the Month - 04/03/2014
... "Customer Enthusiasm" from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization...
The Delivery Receipt - 04/03/2014
... to note the service agent dealer code, delivery date to the service agent facility, carrier code (GM), VIN, carrier's delivery receipt number (if it is not available, use the last 6 characters of the VIN), reason for the LON, delivery condition, delivering...
Parts Scrapping Report - 05/09/2014
... card number, VIN and Correction fields will be most important for parts scrapping purposes. GM does caution those using this method of generating a scrapping report of the following: multiple transactions on a single job card may pay at different...
Certified Elite Criteria - 01/28/2014
The thresholds for attaining Certified Elite status as of July 2014, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.The...
Seat Cover Replacement Restrictions - 02/27/2014
Effective February 3rd, 2014, the replacement of select seat covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390...
$500 Customer Participation - 02/27/2014
... There are some that believe that the claim should only be submitted for the portion that GM will reimburse the dealership and others that submit for the entire $2,000 expense, accounting for the $500 participation in the Customer Participation field.Here's...
Details of Cause and Correction - 05/09/2014
... being transferred from the shop copy of the job card to all other copies of the job? It is a GM requirement that the cause and correction information written by the technician on the shop copy of the job card is to be transferred (written) on all...
Certified Elite Criteria - 07/01/2014
The thresholds for achieving Certified Elite status as of January 2015 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Reject of the Month - 08/05/2014
... 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Certified Elite Criteria - 01/21/2015
The thresholds for attaining Certified Elite status as of July 2015, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.Dealership...
Diagnostic Time Service Management Approval - 12/19/2014
... by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional diagnostic time. The purpose of this new process is to...
Warranty 101 - 10/31/2014
... mailed to the address listed on the form.Completion of the form will not close the recall in IVH; GM is governed to keep the recall in open status until the recall procedure has been completed. ...
November 2014 Recall Update - 10/31/2014
... recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles equipped with CNG fuel system.Safety Recall 13276: Front Axle Right Half Shaft Fracture: Customer's that have not had the repair completed...
WPC Bulletin 99-00-89-019 - 09/09/2014
... delayed by the carrier and is liable for civil penalties. Service agents will be fully debited by GM for the entire transaction each time there is a violation of the Federal Hazardous Material Transportation law.There are specific steps that must be...
Option C - 11/25/2014
... year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed 2.5% increase for 2015. ...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Missed Revenue - Executive Decision - 03/11/2010
... any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty repair, including the pre-delivery inspection process. Missing documentation,...
Global Warranty Management User Manual - 01/06/2010
... of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty 101 - 05/12/2010
... the day. The 60 day limit for administering a transaction seemed imposing when first announced by GM. Now that we are comfortable with GWM, 60 days to administer a warranty transaction is not a problem.On occasion it may become necessary to route a transaction...
Global Warranty Management - 04/13/2010
... in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end odometer, much like GMVIS, the tricky part comes...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... paid transportation transaction. Also notify them that you will be routing the claim using the GM Authorization tab. In the comment section, note the person you spoke with, details of the conversation, and the time and date the call was made.After you...
Warranty 101 - 04/13/2010
... by Job Card). Comments are not populated in Investigate Vehicle History as they were in GMVIS. Paint repair labour operations have proved to be confusing for many warranty administrators. The following is an example of a paint operation:R&R or replace...
Global Warranty Management - 06/07/2010
... if they are trying to post credits from the Vendor Invoice. The invoice is distributed by GM to document payment of warranty transactions to the dealer. The document basically looks like an invoice, with the amount of credit and the dealership's contact...
Components and Systems: Diesel Emissions - 08/10/2010
... The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck should last approximately 5,000 miles depending on usage. The vehicle owner must be aware that the truck must never be allowed to run out of DEF.The...
Coverage Code E, E1, E2 - 10/13/2010
... Board (CARB) and certain other states besides California require additional regulations. The GM Service Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions...
Labour Time Guide Request for Review - 03/10/2011
... time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's repair procedures.So, the next time you...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped ...
Coverage Code Tables - 08/09/2011
The GM warranty process is an ever evolving system. Components covered under powertrain or bumper- to- bumper on one model year may not be covered the next, while others may simply fall into another warranty category such as emissions. The key to staying...
Top 3 Rejects of the Month - 08/09/2011
... when fluid, tie straps, or other minor items are put in net rather than being accounted for with a GM part number. The only means of correcting this reject is to remove the net items, accounting for them in parts if applicable, and then resubmitting...
Warranty 101: Change - 06/08/2011
... revisions to the job card repair date or repair completion date, the VIN, mileage, technician GMIN, or any other data fields on the transaction. An example of a supported data change may be an update to the repair completion date, due to a data entry...
2011 Vehicle Tire Warranty - 09/19/2011
... reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log...
Mileage In/Mileage Out - 08/09/2011
... technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons to record the final mileage on a vehicle after a repair has been made. ...
Transportation Transactions Tidbits - 08/09/2011
... Do not use self-authorization codes on transportation transactions and do not route for GM authorization. If assistance is needed, contact the DBC and select the transportation claim prompt. Certain types of damage are NOT considered...
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... department is accounting for all dealer installed options when submitting for reimbursement with GM. Print a copy of the vehicle build from IVH and attach it to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer...
Parts Incompatibility Reject - 10/14/2011
... purchase the assists steps and they were installed by the dealer, but they were installed before GM began requiring the use of the I-operations to account for additional accessories and equipment in the vehicle build. The claim was resubmitted with the...
Reject of the Month - 10/01/2013
... dealer correctable rejects first, then handle anything requiring authorization or review by a GM representative. ...
Step It Up Accessory Program - 10/01/2013
GM has announced the Fall Step It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program ...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
GM does not specifically state that policy adjustments are for original owners only, but one of the considerations listed in bulletin 11-00-89-005E lists ownership history as a thing to consider in the decision making process of granting policy help.Some ...
Technician Time Documentation - 10/01/2013
... that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends the use of a daily time ticket (peel and stick time sheet) to account for each technician's time.When the technician is assigned a job card at the start...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10. The longer code captures critical information in failed batteries. All...
Global Labour Codes, - 02/26/2013
... view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin using the new Global Labour Codes (anticipated release date May 2013). A Global Labour Code Cross Reference...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Reject of the month: Net Item Expense - 04/12/2013
A service agent recently processed a transaction for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the...
... paid transportation transaction. Also notify them that you will be routing the claim using the GM Authorization tab. In the comment section, note the person you spoke with, details of the conversation, and the time and date the call was made.After you...
Warranty 101 - 04/13/2010
... by Job Card). Comments are not populated in Investigate Vehicle History as they were in GMVIS. Paint repair labour operations have proved to be confusing for many warranty administrators. The following is an example of a paint operation:R&R or replace...
Global Warranty Management - 06/07/2010
... if they are trying to post credits from the Vendor Invoice. The invoice is distributed by GM to document payment of warranty transactions to the dealer. The document basically looks like an invoice, with the amount of credit and the dealership's contact...
Components and Systems: Diesel Emissions - 08/10/2010
... The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck should last approximately 5,000 miles depending on usage. The vehicle owner must be aware that the truck must never be allowed to run out of DEF.The...
Coverage Code E, E1, E2 - 10/13/2010
... Board (CARB) and certain other states besides California require additional regulations. The GM Service Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions...
Labour Time Guide Request for Review - 03/10/2011
... time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's repair procedures.So, the next time you...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped ...
Coverage Code Tables - 08/09/2011
The GM warranty process is an ever evolving system. Components covered under powertrain or bumper- to- bumper on one model year may not be covered the next, while others may simply fall into another warranty category such as emissions. The key to staying...
Top 3 Rejects of the Month - 08/09/2011
... when fluid, tie straps, or other minor items are put in net rather than being accounted for with a GM part number. The only means of correcting this reject is to remove the net items, accounting for them in parts if applicable, and then resubmitting...
Warranty 101: Change - 06/08/2011
... revisions to the job card repair date or repair completion date, the VIN, mileage, technician GMIN, or any other data fields on the transaction. An example of a supported data change may be an update to the repair completion date, due to a data entry...
2011 Vehicle Tire Warranty - 09/19/2011
... reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log...
Mileage In/Mileage Out - 08/09/2011
... technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons to record the final mileage on a vehicle after a repair has been made. ...
Transportation Transactions Tidbits - 08/09/2011
... Do not use self-authorization codes on transportation transactions and do not route for GM authorization. If assistance is needed, contact the DBC and select the transportation claim prompt. Certain types of damage are NOT considered...
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... department is accounting for all dealer installed options when submitting for reimbursement with GM. Print a copy of the vehicle build from IVH and attach it to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer...
Parts Incompatibility Reject - 10/14/2011
... purchase the assists steps and they were installed by the dealer, but they were installed before GM began requiring the use of the I-operations to account for additional accessories and equipment in the vehicle build. The claim was resubmitted with the...
Reject of the Month - 10/01/2013
... dealer correctable rejects first, then handle anything requiring authorization or review by a GM representative. ...
Step It Up Accessory Program - 10/01/2013
GM has announced the Fall Step It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program ...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
GM does not specifically state that policy adjustments are for original owners only, but one of the considerations listed in bulletin 11-00-89-005E lists ownership history as a thing to consider in the decision making process of granting policy help.Some ...
Technician Time Documentation - 10/01/2013
... that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends the use of a daily time ticket (peel and stick time sheet) to account for each technician's time.When the technician is assigned a job card at the start...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10. The longer code captures critical information in failed batteries. All...
Global Labour Codes, - 02/26/2013
... view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin using the new Global Labour Codes (anticipated release date May 2013). A Global Labour Code Cross Reference...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Reject of the month: Net Item Expense - 04/12/2013
A service agent recently processed a transaction for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... whether they have to submit the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
Adding an Attachment to a Transaction - 07/02/2012
... etc. Just because the transaction is only rejecting for excessive OLH doesn't mean that the GM Service Representative will not review the document in its entirety. Remember: all warranty transactions must be policy compliant prior to submission. Meaning...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Customer States - 04/13/2012
... card prior to the work being performed and include the specific reason for the additional repair. GM P&P Article 1.6.2.14With that being said, if a technician brought an additional concern to the service manager's attention, it should not be added...
11275B - Carpeted Floor Mats Missing - 03/08/2012
Last summer, unprecedented flooding in the Northeast greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of...
Reject of the Month - 02/07/2012
... coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair...
VINs That Fall Between The Cracks - 11/17/2011
... repair. In some situations it may become necessary to route the transaction for review. GM will review the transaction and either pay or reject based on the documentation supporting the transaction. Choosing which method to use for this particular...
Excessive Parts Usage - 11/17/2011
... in this case can make a huge difference in the claim paying right away or being rejected by GM. ...
A Second Radio Replacement - 01/19/2012
... in order for a second radio to be sent to the dealership. This requirement is for all model year GM cars and trucks. Service advisors, after reviewing the transaction history section of IVH, should indicate the previous radio replacement information...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance ...
Global Warranty Management - 10/08/2012
... be found in a couple different locations on Global. The part pricing and core value is listed in GM EPIC. EPIC is within the Parts Workbench.Core value is also found within the Parts Information and Availability link of the Parts tab, under Search Part...
Maintenance Offers - 10/08/2012
Chevrolet and GMC Truck OwnersA select group of Chevrolet and GMC truck owners are eligible for either $25, $35 or $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado,...
Global Warranty Management - 11/05/2012
... amount in the form. Enter of a figure in this field will automatically update the maximum GM participation field. Warranty time and mileage limits for the specific VIN are listed in IVH. Like your public library, the Global Library is a wealth of information....
Reject of the Month - 11/05/2012
... as recommended by the DMA, and finally paid by the WSC. Whenever communicating with the DMA or any GM representative about a specific transaction, document the conversation and any recommendations or instructions on the job card. This type of information...
Transmission Replacements - 10/08/2012
... transmission replacements. Dealers that are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The...
Policy Decisions with Electronic Exchange Components - 01/24/2013
Electronic exchange components, such as radios and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred...
Forum - 01/17/2020
... second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they get the BN code then I submit that with the check calibration and submit the BN code. It is still a mess and I don't understand...
Forum - 01/15/2020
... is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that other members of the community that utilize the same...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 11/13/2019
... participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic time. Once it becomes warranty you don't still charge the customer for diagnostic time....
Forum - 11/05/2019
... the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g. Enterprise) Up to a max of $47/day may be submitted when servicing a Cadillac vehicle and a Cadillac...
Forum - 06/28/2019
... his camper. Of course we want to determine if it is the exact same condition. Customer feels that GM should help him defray the costs of his loss of not being able to use his truck. Thoughts?...
Forum - 07/09/2019
... Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the center manages the repurchase...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
... whether they have to submit the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
Adding an Attachment to a Transaction - 07/02/2012
... etc. Just because the transaction is only rejecting for excessive OLH doesn't mean that the GM Service Representative will not review the document in its entirety. Remember: all warranty transactions must be policy compliant prior to submission. Meaning...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Customer States - 04/13/2012
... card prior to the work being performed and include the specific reason for the additional repair. GM P&P Article 1.6.2.14With that being said, if a technician brought an additional concern to the service manager's attention, it should not be added...
11275B - Carpeted Floor Mats Missing - 03/08/2012
Last summer, unprecedented flooding in the Northeast greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of...
Reject of the Month - 02/07/2012
... coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair...
VINs That Fall Between The Cracks - 11/17/2011
... repair. In some situations it may become necessary to route the transaction for review. GM will review the transaction and either pay or reject based on the documentation supporting the transaction. Choosing which method to use for this particular...
Excessive Parts Usage - 11/17/2011
... in this case can make a huge difference in the claim paying right away or being rejected by GM. ...
A Second Radio Replacement - 01/19/2012
... in order for a second radio to be sent to the dealership. This requirement is for all model year GM cars and trucks. Service advisors, after reviewing the transaction history section of IVH, should indicate the previous radio replacement information...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance ...
Global Warranty Management - 10/08/2012
... be found in a couple different locations on Global. The part pricing and core value is listed in GM EPIC. EPIC is within the Parts Workbench.Core value is also found within the Parts Information and Availability link of the Parts tab, under Search Part...
Maintenance Offers - 10/08/2012
Chevrolet and GMC Truck OwnersA select group of Chevrolet and GMC truck owners are eligible for either $25, $35 or $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado,...
Global Warranty Management - 11/05/2012
... amount in the form. Enter of a figure in this field will automatically update the maximum GM participation field. Warranty time and mileage limits for the specific VIN are listed in IVH. Like your public library, the Global Library is a wealth of information....
Reject of the Month - 11/05/2012
... as recommended by the DMA, and finally paid by the WSC. Whenever communicating with the DMA or any GM representative about a specific transaction, document the conversation and any recommendations or instructions on the job card. This type of information...
Transmission Replacements - 10/08/2012
... transmission replacements. Dealers that are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The...
Policy Decisions with Electronic Exchange Components - 01/24/2013
Electronic exchange components, such as radios and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred...
Forum - 01/17/2020
... second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they get the BN code then I submit that with the check calibration and submit the BN code. It is still a mess and I don't understand...
Forum - 01/15/2020
... is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that other members of the community that utilize the same...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 11/13/2019
... participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic time. Once it becomes warranty you don't still charge the customer for diagnostic time....
Forum - 11/05/2019
... the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g. Enterprise) Up to a max of $47/day may be submitted when servicing a Cadillac vehicle and a Cadillac...
Forum - 06/28/2019
... his camper. Of course we want to determine if it is the exact same condition. Customer feels that GM should help him defray the costs of his loss of not being able to use his truck. Thoughts?...
Forum - 07/09/2019
... Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the center manages the repurchase...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 09/20/2019
kristen, I noticed that the tip you posted is in direct contrast to the prior recommendation given to us by GM. Not surprising to me at all though. Mary, He responded by telling me to Hroute the first one, gave me some inaccurate information on the second...
Forum - 09/20/2019
... reading 20 bulletins to process one stupid recall. If my techs give me the printouts and then GM decides which flipping code they want and then can configure a system that will accept them then it will save us all a lot of time. I haven't had any isssues...
Forum - 04/11/2020
... the radio but didn't finish the USB programming so the system rejected it. Sadly, my issue was GM just rejected it with a canned answer. Only after I pressed WSC and my guy went up did we find the answer. I'm really getting sick of asking for help and...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 03/05/2020
I'm curious how scenario 1 was paid like that. Did the add line account for overlap? Did they have a different cause of failure? I actually find it hard to believe that GM paid it like that.
Forum - 02/03/2020
... break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted...
Forum - 02/03/2020
... for the days where I processed 181 recalls the day before... I usually do that first thing unless GM is slacking, as they often do. I post it all, clean up my schedules and start with a fresh printout every morning. It doesn't take very long and I can...
Forum - 09/10/2020
... low for me. With DMS systems that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
What Would You Do - 10/20 - 09/22/2020
... outside factory warranty was found, error 846. As a result of error 846, the transaction required GM Authorization. After review, the transaction was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation...
Forum - 09/18/2020
It is transferrable if the one who sold it, provided the GM Powetrain Warranty Form to the purchaser. I found the info on the blank I have of that form
Forum - 09/24/2020
... the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 09/24/2020
... labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It would all have to be H-routed with an explanation that the aftermarket warranty doesn't cover paint...
Forum - 09/29/2020
... options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarke...
Forum - 09/04/2020
... the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 06/09/2020
... are similar to what you are describing. As others have said, you have to use IE11 because yes, GM is that far behind. The browser I'm using will let me modify claims but sometimes it duplicates the comment box. I hate Chrome, not sure why, but I do....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 08/08/2018
R1234yf is paid by GM in 10 gram units. If you have .680 kg then you would bill 68 units. .680 kg = 680 grams, divide by 10 (drop the ones digit) = 68
Forum - 08/16/2018
... job card), service management is responsible for determining that all repairs on the job card are GM responsibility and not a result of lack of proper diagnosis. The detailed explanation included with management authorization must fully support GM's...
Forum - 08/20/2018
... position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found out that 90% of them did. Good luck!...
Forum - 09/28/2018
Select GM Authorization in the Authorization/Comments section of the transaction (the example below is a screen shot from GWM). The transaction will list as Pending.
Forum - 10/17/2018
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
What Would You Do - 11/18 - 10/24/2018
... the next several months the customer compiled receipts, invoices, and communication documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed...
Forum - 07/10/2018
Hello! Great job on being proactive! The policies associated with an add on repair pertain to warranty and policy repairs. This may be a 'best practice' for your store, but is not a GM requirement.
Forum - 05/17/2018
... got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time. She informed everyone here she had no plans on bringing it in for warranty repairs. BUT.... was she thinking that after the...
kristen, I noticed that the tip you posted is in direct contrast to the prior recommendation given to us by GM. Not surprising to me at all though. Mary, He responded by telling me to Hroute the first one, gave me some inaccurate information on the second...
Forum - 09/20/2019
... reading 20 bulletins to process one stupid recall. If my techs give me the printouts and then GM decides which flipping code they want and then can configure a system that will accept them then it will save us all a lot of time. I haven't had any isssues...
Forum - 04/11/2020
... the radio but didn't finish the USB programming so the system rejected it. Sadly, my issue was GM just rejected it with a canned answer. Only after I pressed WSC and my guy went up did we find the answer. I'm really getting sick of asking for help and...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 03/05/2020
I'm curious how scenario 1 was paid like that. Did the add line account for overlap? Did they have a different cause of failure? I actually find it hard to believe that GM paid it like that.
Forum - 02/03/2020
... break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted...
Forum - 02/03/2020
... for the days where I processed 181 recalls the day before... I usually do that first thing unless GM is slacking, as they often do. I post it all, clean up my schedules and start with a fresh printout every morning. It doesn't take very long and I can...
Forum - 09/10/2020
... low for me. With DMS systems that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
What Would You Do - 10/20 - 09/22/2020
... outside factory warranty was found, error 846. As a result of error 846, the transaction required GM Authorization. After review, the transaction was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation...
Forum - 09/18/2020
It is transferrable if the one who sold it, provided the GM Powetrain Warranty Form to the purchaser. I found the info on the blank I have of that form
Forum - 09/24/2020
... the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 09/24/2020
... labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It would all have to be H-routed with an explanation that the aftermarket warranty doesn't cover paint...
Forum - 09/29/2020
... options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarke...
Forum - 09/04/2020
... the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 06/09/2020
... are similar to what you are describing. As others have said, you have to use IE11 because yes, GM is that far behind. The browser I'm using will let me modify claims but sometimes it duplicates the comment box. I hate Chrome, not sure why, but I do....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 08/08/2018
R1234yf is paid by GM in 10 gram units. If you have .680 kg then you would bill 68 units. .680 kg = 680 grams, divide by 10 (drop the ones digit) = 68
Forum - 08/16/2018
... job card), service management is responsible for determining that all repairs on the job card are GM responsibility and not a result of lack of proper diagnosis. The detailed explanation included with management authorization must fully support GM's...
Forum - 08/20/2018
... position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found out that 90% of them did. Good luck!...
Forum - 09/28/2018
Select GM Authorization in the Authorization/Comments section of the transaction (the example below is a screen shot from GWM). The transaction will list as Pending.
Forum - 10/17/2018
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
What Would You Do - 11/18 - 10/24/2018
... the next several months the customer compiled receipts, invoices, and communication documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed...
Forum - 07/10/2018
Hello! Great job on being proactive! The policies associated with an add on repair pertain to warranty and policy repairs. This may be a 'best practice' for your store, but is not a GM requirement.
Forum - 05/17/2018
... got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time. She informed everyone here she had no plans on bringing it in for warranty repairs. BUT.... was she thinking that after the...
Forum - 12/03/2018
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 01/28/2019
I remember the steering torque sensors and multiple replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And,...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES, WE WERE INSTRUCTED TO LEAVE OUT MAINTENANCE LABOR BUT INCLUDE MAINTENANCE PARTS. P&P 2.1.1 DOES NOT SUPPORT THIS ACTIVITY. I HAVE...
What do you do? - 01/23/2019
... FROM TECH FOR CAUSE OF FAILURE ON CUSHION AND HEATER, STILL. NEEDS PRE APPROVAL AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected...
Forum - 05/16/2019
... invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp package install (0510972) - ZSET transaction type....
Forum - 05/23/2019
... can get very touchy. Don't take it personally, it's our job to make sure the claims pass GM approval....
Forum - 05/21/2019
... is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless you...
Forum - 03/26/2019
... a couple giggles. The players refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
Forum - 04/04/2019
... the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the client's vehicle....
Forum - 04/25/2018
... my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should work....
Forum - 04/26/2018
... been successful in turning up any other resources pertaining to the issue. May require review with GM for resolution....
Forum - 04/25/2018
I would probably contact your WSC rep and ask that question. Has your SM tried to contact your DMA? You are past six months so you can't do an add credit and someone didn't follow the published procedure. I'm not sure GM will go for it.
Forum - 03/19/2018
... the ability to submit currently blocked transactions. From where I am sitting, I would say that GM isn't going to do that. I also don't think that your DMA will have the ability to override the block for a single component. I may be misreading it...
What Would You Do - 01/18 - 12/27/2017
... reconfirming the reasonableness of the time requested. The transaction was then submitted with GM Authorization and comments supporting the ST request. The transaction was reviewed and rejected with comments stating that the straight time request...
What Would You Do - 02/18 - 01/22/2018
... expense, as invoiced by the PDC. The invoice notes stated that the part was remanufactured to meet GM requirements for service parts and that the part was upgraded to OVN. The over $4,000 transaction was submitted for WSC review as it exceeded the...
Forum - 01/09/2018
... the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle  ...
Forum - 02/12/2018
... OLH. I didn't use the "consequential/subsequent damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
What Would You Do - 07/17 - 06/19/2017
... was requesting more than 0.5 hours OLH, therefore the transaction had to be submitted with GM Authorization for review. A copy of the job card with technician time documentation was attached. The transaction was rejected following review, with comments...
TOW CHARGES - 06/28/2017
... way for the customer. Does any one have information where I can find the towing procedures in the GM manuals? Thanks :-)...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/17 - 08/22/2017
... exceeds the allowance for the labor code. Due to the errors, the transaction was submitted with GM Authorization for review. After review, the transaction was again rejected with comments to remove the steering gear from the transaction and submit...
What Would You Do - 12/17 - 11/21/2017
... field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the transaction was rejected with comments stating that it was not necessary to submit with Customer Enthusiasm,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per...
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 01/28/2019
I remember the steering torque sensors and multiple replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And,...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES, WE WERE INSTRUCTED TO LEAVE OUT MAINTENANCE LABOR BUT INCLUDE MAINTENANCE PARTS. P&P 2.1.1 DOES NOT SUPPORT THIS ACTIVITY. I HAVE...
What do you do? - 01/23/2019
... FROM TECH FOR CAUSE OF FAILURE ON CUSHION AND HEATER, STILL. NEEDS PRE APPROVAL AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected...
Forum - 05/16/2019
... invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp package install (0510972) - ZSET transaction type....
Forum - 05/23/2019
... can get very touchy. Don't take it personally, it's our job to make sure the claims pass GM approval....
Forum - 05/21/2019
... is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless you...
Forum - 03/26/2019
... a couple giggles. The players refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
Forum - 04/04/2019
... the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the client's vehicle....
Forum - 04/25/2018
... my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should work....
Forum - 04/26/2018
... been successful in turning up any other resources pertaining to the issue. May require review with GM for resolution....
Forum - 04/25/2018
I would probably contact your WSC rep and ask that question. Has your SM tried to contact your DMA? You are past six months so you can't do an add credit and someone didn't follow the published procedure. I'm not sure GM will go for it.
Forum - 03/19/2018
... the ability to submit currently blocked transactions. From where I am sitting, I would say that GM isn't going to do that. I also don't think that your DMA will have the ability to override the block for a single component. I may be misreading it...
What Would You Do - 01/18 - 12/27/2017
... reconfirming the reasonableness of the time requested. The transaction was then submitted with GM Authorization and comments supporting the ST request. The transaction was reviewed and rejected with comments stating that the straight time request...
What Would You Do - 02/18 - 01/22/2018
... expense, as invoiced by the PDC. The invoice notes stated that the part was remanufactured to meet GM requirements for service parts and that the part was upgraded to OVN. The over $4,000 transaction was submitted for WSC review as it exceeded the...
Forum - 01/09/2018
... the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle  ...
Forum - 02/12/2018
... OLH. I didn't use the "consequential/subsequent damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
What Would You Do - 07/17 - 06/19/2017
... was requesting more than 0.5 hours OLH, therefore the transaction had to be submitted with GM Authorization for review. A copy of the job card with technician time documentation was attached. The transaction was rejected following review, with comments...
TOW CHARGES - 06/28/2017
... way for the customer. Does any one have information where I can find the towing procedures in the GM manuals? Thanks :-)...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/17 - 08/22/2017
... exceeds the allowance for the labor code. Due to the errors, the transaction was submitted with GM Authorization for review. After review, the transaction was again rejected with comments to remove the steering gear from the transaction and submit...
What Would You Do - 12/17 - 11/21/2017
... field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the transaction was rejected with comments stating that it was not necessary to submit with Customer Enthusiasm,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per...
Forum - 10/26/2017
... it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference bulletin 11-00-89-004....
Forum - 10/26/2017
... performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the modules associated with recalls 16007 and 17287....
Forum - 10/11/2017
... the News tab, click the link for Newsletter PDF Archive, and select the July, 2017 edition. "GM will reimburse dealers that provide a ride for their customers who prefer to be taken home, work, or anywhere else they want to be. A one-way shuttle is $7.50...
Re: Closest Available Labor Operation - 07/14/2015
... for me to swallow since repairing a component instead of replacing it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find...
Re: Air Deflectors - 05/15/2015
... the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight time, so hopefully hour tech has a separate punchtime....
Semi-repeat repair. - 08/11/2015
... and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the first one in June back for the second to get paid. is there a way we...
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
Forum - 02/14/2017
... if i enter the cost of the part lets say $11, will it automatically produce the 40% markup that GM pays for parts regularly? OR are we not allowed to mark up the fluids used on a pdi add fluids claim at all?...
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 02/01/2017
... also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for their customer? And, why can't the special coverage just read in plain english...Rental only covered if...? ...
What Would You Do - 09/16 - 08/24/2016
... corrected. Best Practice Tip: Encourage open communication with the technician, ensuring that GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior...
Forum - 12/09/2016
... 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions showing that proper...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Policies & Procedures 2024 Update - 01/29/2024
... Warranty, 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Third Party Labor Time Guide - 01/29/2024
... the additional labor time is calculated and entered in the transaction, the transaction must be GM authorized. As stated, a copy of the job card, a copy of the technician’s clock time (Note: dealerships who are claiming the increased labor hours...
Emissions Options - 06/26/2024
The following are the emissions options for all 2024 model year GM vehicles: FE9 - Federal Emissions: Vehicles that are registered in all states except CA, CO, CT, DE, ME, MD, MA, NJ, NY, OR, PA, RI, VT and WA. YF5 - California Emissions: Vehicles...
Special Coverage Tips - 10/31/2024
There may be times when GM will establish a special coverage adjustment program to pay for all or part of the cost of certain repairs no longer covered by warranty or to reimburse certain repair expenses a customer had to pay for. Special coverage bulletins...
Forum - 10/21/2024
... the in warranty inspection and parts order then attach that to the submission. According to GM warranty support you have to do a PET and all the stuff associated with it because they can not remain consistent with their own rules. The oil cooler lines...
What Would You Do? - 01/24 - 12/27/2023
... part number 19370704 cleaner, was also claimed, quantity of 4. The claim was submitted with GM Authorization for review after rejecting with error 021 Service Agent exceeded the allowed amount for ZPTI transaction type. The claim rejected after...
Forum - 01/26/2024
... it isn't P&P but some of these things continue to be store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess...
What Would You Do? - 02/24 - 01/29/2024
... time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected due to Repair Completion Date is not within the Technician Active Dates, Service Agent exceeded the allowed amount for ZPTI...
Forum - 05/15/2023
... with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty rate not at the customer pay rate....
... it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference bulletin 11-00-89-004....
Forum - 10/26/2017
... performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the modules associated with recalls 16007 and 17287....
Forum - 10/11/2017
... the News tab, click the link for Newsletter PDF Archive, and select the July, 2017 edition. "GM will reimburse dealers that provide a ride for their customers who prefer to be taken home, work, or anywhere else they want to be. A one-way shuttle is $7.50...
Re: Closest Available Labor Operation - 07/14/2015
... for me to swallow since repairing a component instead of replacing it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find...
Re: Air Deflectors - 05/15/2015
... the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight time, so hopefully hour tech has a separate punchtime....
Semi-repeat repair. - 08/11/2015
... and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the first one in June back for the second to get paid. is there a way we...
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
Forum - 02/14/2017
... if i enter the cost of the part lets say $11, will it automatically produce the 40% markup that GM pays for parts regularly? OR are we not allowed to mark up the fluids used on a pdi add fluids claim at all?...
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 02/01/2017
... also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for their customer? And, why can't the special coverage just read in plain english...Rental only covered if...? ...
What Would You Do - 09/16 - 08/24/2016
... corrected. Best Practice Tip: Encourage open communication with the technician, ensuring that GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior...
Forum - 12/09/2016
... 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions showing that proper...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Policies & Procedures 2024 Update - 01/29/2024
... Warranty, 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Third Party Labor Time Guide - 01/29/2024
... the additional labor time is calculated and entered in the transaction, the transaction must be GM authorized. As stated, a copy of the job card, a copy of the technician’s clock time (Note: dealerships who are claiming the increased labor hours...
Emissions Options - 06/26/2024
The following are the emissions options for all 2024 model year GM vehicles: FE9 - Federal Emissions: Vehicles that are registered in all states except CA, CO, CT, DE, ME, MD, MA, NJ, NY, OR, PA, RI, VT and WA. YF5 - California Emissions: Vehicles...
Special Coverage Tips - 10/31/2024
There may be times when GM will establish a special coverage adjustment program to pay for all or part of the cost of certain repairs no longer covered by warranty or to reimburse certain repair expenses a customer had to pay for. Special coverage bulletins...
Forum - 10/21/2024
... the in warranty inspection and parts order then attach that to the submission. According to GM warranty support you have to do a PET and all the stuff associated with it because they can not remain consistent with their own rules. The oil cooler lines...
What Would You Do? - 01/24 - 12/27/2023
... part number 19370704 cleaner, was also claimed, quantity of 4. The claim was submitted with GM Authorization for review after rejecting with error 021 Service Agent exceeded the allowed amount for ZPTI transaction type. The claim rejected after...
Forum - 01/26/2024
... it isn't P&P but some of these things continue to be store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess...
What Would You Do? - 02/24 - 01/29/2024
... time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected due to Repair Completion Date is not within the Technician Active Dates, Service Agent exceeded the allowed amount for ZPTI...
Forum - 05/15/2023
... with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty rate not at the customer pay rate....
Forum - 05/15/2023
... needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like this is so unfair because this work was legitimately done...
Forum - 05/18/2023
... other my boss just said to explain why we didn't have a scan. I think he working on it with GM ...
Forum - 08/01/2023
... goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch for limitations based on days in courtesy transportation or you will get burned. Truth be told, we have stopped claiming...
Forum - 07/11/2024
... booking because they always do it wrong. Truthfully you just have to find a way to hit that $250. GM doesn't care how you do it. ...
Forum - 06/26/2024
... to submit with the camshaft labor op as the repair and note that the lifter was the failure and GM always rejects and tells me to use the lifter and claim the camshaft and the other labor hours as consequential damage. I just wish by this time they would...
Forum - 03/22/2024
... will always be off by a few pennies. You just have to deal with that. You are 100% correct in that GM determines what you get paid based on your part number and the markup they have on file for your BAC. You can override the pricing but it will just...
Forum - 01/30/2024
... 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and Pad Replacement. The process applies to wheels, seat...
Forum - 04/16/2024
... Items Not Allowed and scroll down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So,...
Forum - 05/08/2024
... call and ask for directions and try to get a name so that they can avoid an STI. I have notified GM of this dirty trick, not because I expect a resolution, just so they aren't surprised when a dealer calls foul over it. I do know that one of our regular...
What Would You Do - 12/21 - 12/01/2021
... be authorized and must corrected, reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered...
Forum - 12/03/2021
... the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can take longer than usual, or you could just get kicked out right after login. They usually...
Forum - 08/17/2021
... I instructed them. They do SPS first and then USB and I get the codes I need. All mine are paying. GM has stopped responding to me and the guy I was emailing back and forth with from Service Information feedback basically brushed me off and treated me...
Forum - 09/23/2021
Enterprise used to be the preferred rental company, but they upped their rates a few months back. They would not honor the GM rate, for us after that, so they are our last resort... Vendor rate is $44 and DRAC is $46, still
Forum - 09/28/2021
First, there is no one that deserves 32 hours to replace an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed...
Forum - 07/31/2021
... newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't like....
Forum - 02/18/2022
... a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address on it with the vin. They came in for that and they also found that the other recall was...
Forum - 01/28/2022
... repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs are) Roof deductible $250 ...
Forum - 02/25/2022
... the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And,...
Forum - 01/11/2021
... flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment in general comments if you...
Forum - 12/29/2020
... a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind. Most regular websites won't even work in IE11 now. ...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have!  Joe Â
Forum - 02/04/2021
... other time would be considered OLH with an explanation. You are basically doing a time study for GM so they want to see what it actually takes to do the repair. That doesn't include going to the bathroom, calling your girlfriend, looking for your cigarettes,...
What Would You Do - 08/21 - 07/27/2021
... for a claim for tire resealing. Should the sealer be handled as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming...
Forum - 06/23/2021
The only way to try to update dealer track is to click onto the factory tab, choose GM (number 5 i think), Then choose service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor...
... needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like this is so unfair because this work was legitimately done...
Forum - 05/18/2023
... other my boss just said to explain why we didn't have a scan. I think he working on it with GM ...
Forum - 08/01/2023
... goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch for limitations based on days in courtesy transportation or you will get burned. Truth be told, we have stopped claiming...
Forum - 07/11/2024
... booking because they always do it wrong. Truthfully you just have to find a way to hit that $250. GM doesn't care how you do it. ...
Forum - 06/26/2024
... to submit with the camshaft labor op as the repair and note that the lifter was the failure and GM always rejects and tells me to use the lifter and claim the camshaft and the other labor hours as consequential damage. I just wish by this time they would...
Forum - 03/22/2024
... will always be off by a few pennies. You just have to deal with that. You are 100% correct in that GM determines what you get paid based on your part number and the markup they have on file for your BAC. You can override the pricing but it will just...
Forum - 01/30/2024
... 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and Pad Replacement. The process applies to wheels, seat...
Forum - 04/16/2024
... Items Not Allowed and scroll down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So,...
Forum - 05/08/2024
... call and ask for directions and try to get a name so that they can avoid an STI. I have notified GM of this dirty trick, not because I expect a resolution, just so they aren't surprised when a dealer calls foul over it. I do know that one of our regular...
What Would You Do - 12/21 - 12/01/2021
... be authorized and must corrected, reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered...
Forum - 12/03/2021
... the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can take longer than usual, or you could just get kicked out right after login. They usually...
Forum - 08/17/2021
... I instructed them. They do SPS first and then USB and I get the codes I need. All mine are paying. GM has stopped responding to me and the guy I was emailing back and forth with from Service Information feedback basically brushed me off and treated me...
Forum - 09/23/2021
Enterprise used to be the preferred rental company, but they upped their rates a few months back. They would not honor the GM rate, for us after that, so they are our last resort... Vendor rate is $44 and DRAC is $46, still
Forum - 09/28/2021
First, there is no one that deserves 32 hours to replace an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed...
Forum - 07/31/2021
... newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't like....
Forum - 02/18/2022
... a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address on it with the vin. They came in for that and they also found that the other recall was...
Forum - 01/28/2022
... repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs are) Roof deductible $250 ...
Forum - 02/25/2022
... the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And,...
Forum - 01/11/2021
... flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment in general comments if you...
Forum - 12/29/2020
... a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind. Most regular websites won't even work in IE11 now. ...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have!  Joe Â
Forum - 02/04/2021
... other time would be considered OLH with an explanation. You are basically doing a time study for GM so they want to see what it actually takes to do the repair. That doesn't include going to the bathroom, calling your girlfriend, looking for your cigarettes,...
What Would You Do - 08/21 - 07/27/2021
... for a claim for tire resealing. Should the sealer be handled as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming...
Forum - 06/23/2021
The only way to try to update dealer track is to click onto the factory tab, choose GM (number 5 i think), Then choose service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor...
What Would You Do - 06/21 - 05/26/2021
... damage, a Tire Pre-Authorization was not completed. How should this transaction be handled? GM Authorization is necessary due to OLH exceeds the dealer’s empowerment. ...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
What Would You Do? - 08/22 - 07/27/2022
... all parts associated with the repair. Due to the excessive parts/OLH, the claim was submitted with GM Authorization for review. The claim was rejected after review due to the claimed OLH, with the following comments: please review the following 1) SM...
Forum - 08/31/2022
I don't let my techs off the hook with this no base punch nonsense that GM came out with a few months ago. I still require them to give me punch time for recon or diagnosis times as well as base time. If they don't follow the old guidelines they will...
Forum - 09/12/2022
... and tell them not to use affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue...
Forum - 10/20/2022
... recall open on it? If you don't feel good about that you could use the CAM-03 form and report to GM that the vehicle did not need the recall completed and let them worry about it and see if they contact you further....
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 05/09/2022
It's not working for me in any browser. I have called and chatted with GM on this issue with no ETA. I was told to check from time to time. I manually submit all claims and am getting behind.
Forum - 05/27/2022
... or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
Forum - 05/12/2022
... of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvette certified"....
Forum - 05/12/2022
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 06/21/2022
... less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts that my WSC paid inside the 2 years but over 1 so...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Forum - 07/05/2022
Batching for GM claims from my DMS means you won't know the status until the next day. I prefer to address any rejections claim by claim personally. You can do it either way but I prefer to get any rejects immediately and to fix them and get them...
Forum - 06/22/2022
... ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty note in saying that they were approving it but the lady clicked the wrong button and actually rejected it instead. I was able to email her...
Forum - 04/14/2023
Had 2 today, turns out the writers had VIN errors, once we got that corrected we were able to submit them just fine. I feel this is just another way GM is trying to make it difficult to get claims paid.
Forum - 04/12/2023
... tech internal at cost just to keep him happy for a few tenths. Trying to squeak every penny out of GM like that is just going to land you in the crosshairs eventually....
Forum - 04/13/2023
... operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has tried to claim OLH on these other reset...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
What Would You Do? - 04/23 - 03/23/2023
... exceeded the dealer’s empowerment for a ZPTI transaction type, the claim was submitted with GM Authorization for review. After review, the claim rejected with the request to attach a copy of the original customer pay invoice. The invoice was attached,...
Forum - 03/16/2023
... not required. Of course since I have no empowerment right now I have to send everything to GM anyway so I am just trying to avoid rejects and I would rather do too much than not enough....
Forum - 03/13/2023
... due additional time and in addition you will have a hard time getting OLH on a service bulletin by GM warranty support unless the tech found shorts in the wiring and punched times to isolate and repair each short. I find a lot of techs getting into a...
Forum - 02/02/2023
... test it with that rating regardless of what is on the battery. The reason I do that is because now GM has the system read and verify the code when you transmit. The "system" knows what is on those tables and if you submit for a different reading regardless...
Forum - 02/03/2023
... the carpet stuff on the same line? Speaking of sublet, I ran into an issue yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this...
Forum - 01/31/2023
... customer to the warranty. If it is missing that warranty label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking...
... damage, a Tire Pre-Authorization was not completed. How should this transaction be handled? GM Authorization is necessary due to OLH exceeds the dealer’s empowerment. ...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
What Would You Do? - 08/22 - 07/27/2022
... all parts associated with the repair. Due to the excessive parts/OLH, the claim was submitted with GM Authorization for review. The claim was rejected after review due to the claimed OLH, with the following comments: please review the following 1) SM...
Forum - 08/31/2022
I don't let my techs off the hook with this no base punch nonsense that GM came out with a few months ago. I still require them to give me punch time for recon or diagnosis times as well as base time. If they don't follow the old guidelines they will...
Forum - 09/12/2022
... and tell them not to use affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue...
Forum - 10/20/2022
... recall open on it? If you don't feel good about that you could use the CAM-03 form and report to GM that the vehicle did not need the recall completed and let them worry about it and see if they contact you further....
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 05/09/2022
It's not working for me in any browser. I have called and chatted with GM on this issue with no ETA. I was told to check from time to time. I manually submit all claims and am getting behind.
Forum - 05/27/2022
... or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
Forum - 05/12/2022
... of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvette certified"....
Forum - 05/12/2022
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 06/21/2022
... less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts that my WSC paid inside the 2 years but over 1 so...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Forum - 07/05/2022
Batching for GM claims from my DMS means you won't know the status until the next day. I prefer to address any rejections claim by claim personally. You can do it either way but I prefer to get any rejects immediately and to fix them and get them...
Forum - 06/22/2022
... ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty note in saying that they were approving it but the lady clicked the wrong button and actually rejected it instead. I was able to email her...
Forum - 04/14/2023
Had 2 today, turns out the writers had VIN errors, once we got that corrected we were able to submit them just fine. I feel this is just another way GM is trying to make it difficult to get claims paid.
Forum - 04/12/2023
... tech internal at cost just to keep him happy for a few tenths. Trying to squeak every penny out of GM like that is just going to land you in the crosshairs eventually....
Forum - 04/13/2023
... operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has tried to claim OLH on these other reset...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
What Would You Do? - 04/23 - 03/23/2023
... exceeded the dealer’s empowerment for a ZPTI transaction type, the claim was submitted with GM Authorization for review. After review, the claim rejected with the request to attach a copy of the original customer pay invoice. The invoice was attached,...
Forum - 03/16/2023
... not required. Of course since I have no empowerment right now I have to send everything to GM anyway so I am just trying to avoid rejects and I would rather do too much than not enough....
Forum - 03/13/2023
... due additional time and in addition you will have a hard time getting OLH on a service bulletin by GM warranty support unless the tech found shorts in the wiring and punched times to isolate and repair each short. I find a lot of techs getting into a...
Forum - 02/02/2023
... test it with that rating regardless of what is on the battery. The reason I do that is because now GM has the system read and verify the code when you transmit. The "system" knows what is on those tables and if you submit for a different reading regardless...
Forum - 02/03/2023
... the carpet stuff on the same line? Speaking of sublet, I ran into an issue yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this...
Forum - 01/31/2023
... customer to the warranty. If it is missing that warranty label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking...
Excessive sublet....(Water leak) - 02/02/2023
... ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the...
What Would You Do? - 02/23 - 01/24/2023
... 7420270 on job card is related to labor code 7420270.Due to the expense of the claim, it required GM routing for review. The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should...
Forum - 11/30/2022
What is a carbravo warranty claim? I thought carbravo was just a portal for GM to sell cars over the web to the computer geek crowd. My admittedly brief research does indicate that there is some sort of warranty by it also does not reveal anything about...
Re: New DVM - 11/19/2009
... That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability to see H-route claims...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories >Warranties when installed by Service Agent." However, Claim Type C repairs are not eligible for towing. The max amt. depends on...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Global Warranty Management - 01/13/2010
[quote] Shannon: How long is the training for GM Global? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22. [/quote] Its not really that long. I would start now with the modules. If you use Reynolds &...
PIT4816A Question - 12/10/2009
... reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: Is the transaction summary report a statement? Will it show up on my weekly statement from GM on Monday? This is so messed up. [/quote] The transaction summary IS the old credit memo. The difference in getting paid is that it...
Re: GWM Authorization translation - 02/02/2010
... same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to see which of these we are allowed to use. Also, I recommend...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/17/2010
... in a workshop in your area on to our trainer): http://www.jlwarranty.com/Services/Workshops/GM%20Workshops/GMworkshop.htm Thanks for your interest - Kristen jlwarranty...
sirius xm - 10/26/2009
... on this one! I realize xm and sirius merged a year or so ago, but I don't think the sirius has gm warranty. Thanks! ...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
... that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED ...
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time...
Re: Thank you J&L! - 08/31/2009
And, the same from me! Thanks everyone! There's no support from the GM people any more, so this is where we come for our extra needs. Cheers, and have a wonderful month end!
Re: DUAL HEADREST DVD - 10/17/2008
... all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would be that far off. Does anyone else have a tech...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/12/2008
... don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements...
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds...
Re: Replaced starter - 02/26/2009
... ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
... ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the...
What Would You Do? - 02/23 - 01/24/2023
... 7420270 on job card is related to labor code 7420270.Due to the expense of the claim, it required GM routing for review. The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should...
Forum - 11/30/2022
What is a carbravo warranty claim? I thought carbravo was just a portal for GM to sell cars over the web to the computer geek crowd. My admittedly brief research does indicate that there is some sort of warranty by it also does not reveal anything about...
Re: New DVM - 11/19/2009
... That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability to see H-route claims...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories >Warranties when installed by Service Agent." However, Claim Type C repairs are not eligible for towing. The max amt. depends on...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Global Warranty Management - 01/13/2010
[quote] Shannon: How long is the training for GM Global? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22. [/quote] Its not really that long. I would start now with the modules. If you use Reynolds &...
PIT4816A Question - 12/10/2009
... reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: Is the transaction summary report a statement? Will it show up on my weekly statement from GM on Monday? This is so messed up. [/quote] The transaction summary IS the old credit memo. The difference in getting paid is that it...
Re: GWM Authorization translation - 02/02/2010
... same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to see which of these we are allowed to use. Also, I recommend...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/17/2010
... in a workshop in your area on to our trainer): http://www.jlwarranty.com/Services/Workshops/GM%20Workshops/GMworkshop.htm Thanks for your interest - Kristen jlwarranty...
sirius xm - 10/26/2009
... on this one! I realize xm and sirius merged a year or so ago, but I don't think the sirius has gm warranty. Thanks! ...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
... that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED ...
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time...
Re: Thank you J&L! - 08/31/2009
And, the same from me! Thanks everyone! There's no support from the GM people any more, so this is where we come for our extra needs. Cheers, and have a wonderful month end!
Re: DUAL HEADREST DVD - 10/17/2008
... all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would be that far off. Does anyone else have a tech...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/12/2008
... don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements...
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds...
Re: Replaced starter - 02/26/2009
... ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
Re: Engine Warranty Question - 01/15/2009
From P&P art. 1.1.3.2.1 - GM Goodwrench Service Replacement Engines or Automatic Transmission/Transaxle Assemblies Limited Warranty Applies only when purchased as a retail transaction. (Retail Transaction is defined as customer paying all or any portion...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new features....
Re: OLD RECALL #07217 - 06/22/2009
... be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles that were out of basic warranty & they would get rejected. I read the same thing...
Re: Recall Policies & Procedures question - 05/20/2009
... them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Rotor resurfacing - 02/27/2009
... for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments for ALL brake claims (except...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Updated Brake Warranty Procedures - 03/27/2009
Just found out through a post on another forum that GM has now discontinued the Lateral Runout Requirement on rotor and brake repairs. From 00-05-22-002L: Disc Brake Warranty Service and Procedures - (Mar 26, 2009): " This bulletin is being revised to...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN YOUR LIFE WILL REALLY BE HELL....
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Re: TRANS REPLACEMENT - 04/14/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if the trans is still under the 36/100K warranty?...
Re: Replaced starter - 02/25/2009
... to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know, there are some exceptions, but it was the simplest way I could...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
[quote] Mark: Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering...
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
Re: COURTESY TRANSPORTATION - 07/01/2008
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCEDURE/LABOR OP ????...
Re: Record Keeping - 07/08/2008
... warranty using Reynolds & Reynolds, that sounds like how I handled the claims. However, at this GM dealer, using ADP, there is no warranty copy. I just attach a 2nd accounting copy to the hard copy & hold them until they get paid. What I'm wondering...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: Taking a Poll - 06/12/2008
... by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best information to help you do your job? GM Dealer World 5. How many claims (on average) do you code & submit...
Re: Taking a Poll - 06/16/2008
... is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Forum - 05/08/2008
... it states "NARNA in not an acceptable data entry." Looks like another new twist-from my reading GM is now requiring rotor measurments on Pad only replacements. Just saw this and thought I'd bring it to everyone's attention....
Re: Claim Lost in the Black Hole???? - 10/06/2008
... [/quote] I tried this suggestion and ended up with the same results. Also checked the Y/N for GM vehicle, rechecked the VIN... all end up the same. I still have a $700 + claim outstanding. The rep has no idea either. I am totally stumped. ...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark [/quote] I just...
From P&P art. 1.1.3.2.1 - GM Goodwrench Service Replacement Engines or Automatic Transmission/Transaxle Assemblies Limited Warranty Applies only when purchased as a retail transaction. (Retail Transaction is defined as customer paying all or any portion...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new features....
Re: OLD RECALL #07217 - 06/22/2009
... be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles that were out of basic warranty & they would get rejected. I read the same thing...
Re: Recall Policies & Procedures question - 05/20/2009
... them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Rotor resurfacing - 02/27/2009
... for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments for ALL brake claims (except...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Updated Brake Warranty Procedures - 03/27/2009
Just found out through a post on another forum that GM has now discontinued the Lateral Runout Requirement on rotor and brake repairs. From 00-05-22-002L: Disc Brake Warranty Service and Procedures - (Mar 26, 2009): " This bulletin is being revised to...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN YOUR LIFE WILL REALLY BE HELL....
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Re: TRANS REPLACEMENT - 04/14/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if the trans is still under the 36/100K warranty?...
Re: Replaced starter - 02/25/2009
... to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know, there are some exceptions, but it was the simplest way I could...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
[quote] Mark: Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering...
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
Re: COURTESY TRANSPORTATION - 07/01/2008
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCEDURE/LABOR OP ????...
Re: Record Keeping - 07/08/2008
... warranty using Reynolds & Reynolds, that sounds like how I handled the claims. However, at this GM dealer, using ADP, there is no warranty copy. I just attach a 2nd accounting copy to the hard copy & hold them until they get paid. What I'm wondering...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: Taking a Poll - 06/12/2008
... by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best information to help you do your job? GM Dealer World 5. How many claims (on average) do you code & submit...
Re: Taking a Poll - 06/16/2008
... is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Forum - 05/08/2008
... it states "NARNA in not an acceptable data entry." Looks like another new twist-from my reading GM is now requiring rotor measurments on Pad only replacements. Just saw this and thought I'd bring it to everyone's attention....
Re: Claim Lost in the Black Hole???? - 10/06/2008
... [/quote] I tried this suggestion and ended up with the same results. Also checked the Y/N for GM vehicle, rechecked the VIN... all end up the same. I still have a $700 + claim outstanding. The rep has no idea either. I am totally stumped. ...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark [/quote] I just...
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back frequently with questions regarding clock time vs. flag time. I'm with you...
Gray Market - 09/19/2007
... not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Service Management Approvals - 09/19/2007
... added lines, etc and then scanning them into our system for documentaion. Is it acceptable under GM P&P to do all of these service management authorizations electronically, even service management signature approval on in stock repair orders, and custome...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
Warranty Briefs: Error 834 - 09/11/2018
... vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and submitted as a policy decision. This reject situation could...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: SPECIAL POLICYS - 02/27/2008
... the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPEC. COV #00064G CLARIFICATION - 03/25/2008
... UNDER EITHER (BOTH REFER TO BEING A DIESEL INJECTION PUMP)T5550 OR T5607** "IF I AM A IPC DEALER (GM ODC) ... ALSO -- THE $45.00 HANDLING CHARGE, WOULD I CLAIM THAT LIKE I WOULD CLAIM THE $20.00 ON RADIO'S & CLUSTERS ??? PLEASE HELP !!! ...
Forum - 09/19/2007
... can only be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
Forum - 09/19/2007
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The above information is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction>...
Warranty Claim Code Requirement - 10/18/2007
... 2007 warranty claims submitted without the WCC in the Failure/OBDII code field will be rejected! GM recommends that a printed copy of the WCC be attached to the repair order. Bulletin 06-08-47-001C (10-2-07)...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get a little...
Re: adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: VIN BREAKDOWN - 02/24/2011
... location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerworld/vincards/...
Re: DMA Authorization Form - 12/15/2010
... had it sit for another three weeks, Rejected now and resubmitted again today. I get the impression GM doesn't want to pay for the rental. (34 days while we attempted to locate a transmission for a Saturn.) ...
Dexos Oil - 12/22/2010
... sure if everyone is aware of this. Our dealership was required to purchase the dexos oil from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service...
Re: LOCAL FREIGHT - 12/22/2010
... REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped...
Re: PDI FLUID ADD ??? - 12/23/2010
... the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
Awhile back (I can't find the thread) someone asked about the amount GM allowed on the free Hummer maintenance, I believe they stated it was $30 or $35. According to message G_0000072483 dated 12-23-10 the amount is $20 Everyone remember that the Pontiac...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity ...
Tonneau cover opcode - 05/23/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back frequently with questions regarding clock time vs. flag time. I'm with you...
Gray Market - 09/19/2007
... not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Service Management Approvals - 09/19/2007
... added lines, etc and then scanning them into our system for documentaion. Is it acceptable under GM P&P to do all of these service management authorizations electronically, even service management signature approval on in stock repair orders, and custome...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
Warranty Briefs: Error 834 - 09/11/2018
... vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and submitted as a policy decision. This reject situation could...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: SPECIAL POLICYS - 02/27/2008
... the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPEC. COV #00064G CLARIFICATION - 03/25/2008
... UNDER EITHER (BOTH REFER TO BEING A DIESEL INJECTION PUMP)T5550 OR T5607** "IF I AM A IPC DEALER (GM ODC) ... ALSO -- THE $45.00 HANDLING CHARGE, WOULD I CLAIM THAT LIKE I WOULD CLAIM THE $20.00 ON RADIO'S & CLUSTERS ??? PLEASE HELP !!! ...
Forum - 09/19/2007
... can only be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
Forum - 09/19/2007
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The above information is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction>...
Warranty Claim Code Requirement - 10/18/2007
... 2007 warranty claims submitted without the WCC in the Failure/OBDII code field will be rejected! GM recommends that a printed copy of the WCC be attached to the repair order. Bulletin 06-08-47-001C (10-2-07)...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get a little...
Re: adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: VIN BREAKDOWN - 02/24/2011
... location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerworld/vincards/...
Re: DMA Authorization Form - 12/15/2010
... had it sit for another three weeks, Rejected now and resubmitted again today. I get the impression GM doesn't want to pay for the rental. (34 days while we attempted to locate a transmission for a Saturn.) ...
Dexos Oil - 12/22/2010
... sure if everyone is aware of this. Our dealership was required to purchase the dexos oil from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service...
Re: LOCAL FREIGHT - 12/22/2010
... REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped...
Re: PDI FLUID ADD ??? - 12/23/2010
... the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
Awhile back (I can't find the thread) someone asked about the amount GM allowed on the free Hummer maintenance, I believe they stated it was $30 or $35. According to message G_0000072483 dated 12-23-10 the amount is $20 Everyone remember that the Pontiac...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity ...
Tonneau cover opcode - 05/23/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
Re: Goodwill for radio - 07/22/2011
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
Re: Tonneau cover opcode - 06/17/2011
Update: I submit the dealer installed GM aftermarket accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service...
Re: Tonneau cover opcode - 06/15/2011
If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory...
Pre-Delivery Inspections and the detail department - 09/07/2011
I was just curious if anyone knows the answer to this one. In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate,...
Re: Chrome Wheel Supplier questions - 05/03/2010
... fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder if GM will be requiring us to have scanners soon. Luckily, our copier machine scans and sends a pdf file to our computer desktop for these types of things. If...
Re: DMS INTERACTIVE-GMPP (USE TO BE AUTH-P) QUESTION - 03/16/2010
[quote] Rhonda: HAVE A GMPP CLAIM, WE DID A STEERING COLUMN & P.S.C.M. - ON WINS I WOULD HAVE TO H-ROUTE TO GMPP REP FOR THE AUTH-P RESTRICTION ...... IN INTERACTIVE: HAVE TRIED "P" "W" "F" CAN NOT SEEM TO FIND THE RIGHT AUTH THANK FOR ANY ASSIST [/quote] First,...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
... didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over 6 qts we can charge the customer. Not sure how you explain that one to the customer......
Re: recall for the heated wiper fluid - 06/09/2010
... re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history updated to reflect an open campaign June 9th (today). I also received...
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check...
Re: HVAC ODOR - 07/09/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3...
Re: Invalid Technician GMIN - 06/08/2010
... AND HAD SOMEONE ELSE ENTERING CLAIMS FOR ME, EVERY CLAIM FOR THAT WEEK REJECTED FOR INVALID GMIN, AFTER CALLING THE BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN -...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
Re: Chrome Wheel Supplier questions - 11/11/2010
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Recall 09184 - 11/30/2010
... I received a call from a customer asking if the Sensing & Diagnostic Module would be covered by GM since corrosion of his module led to failure of the SDM(same condition as recall notice he received). I read the bulletin and am unable to answer this...
Information on VISS - 06/06/2012
... claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and was directed to contact the DMA....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
... be contacted by her by Thursday. We shall see...... This email looks genuine, has all the usual GM lingo on it. No way the customer could have made it up.... ...
Re: POSTING TIME PUNCHES IN - 07/18/2012
[quote] kgaddisivins: According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim...
Re: What would you do? - 07/26/2012
... manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can possibly do. Keep bugging your service manager and DVM, if they choose...
Re: Debit - 06/26/2012
... to debit us $180.00 but only show one RO for $20 that supposedly wasn't valid. Thanks again GM!!...
Re: 2009 Chev Aveo - 03/22/2012
... through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Late Transaction Summary Report? - 02/29/2012
No message, no Summary Report, no nothing on the last day of the month!! Thanks GM for throwing off our whole day! ;-) Just checked at 9:13 am Central time- nada!
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
Re: Tonneau cover opcode - 06/17/2011
Update: I submit the dealer installed GM aftermarket accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service...
Re: Tonneau cover opcode - 06/15/2011
If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory...
Pre-Delivery Inspections and the detail department - 09/07/2011
I was just curious if anyone knows the answer to this one. In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate,...
Re: Chrome Wheel Supplier questions - 05/03/2010
... fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder if GM will be requiring us to have scanners soon. Luckily, our copier machine scans and sends a pdf file to our computer desktop for these types of things. If...
Re: DMS INTERACTIVE-GMPP (USE TO BE AUTH-P) QUESTION - 03/16/2010
[quote] Rhonda: HAVE A GMPP CLAIM, WE DID A STEERING COLUMN & P.S.C.M. - ON WINS I WOULD HAVE TO H-ROUTE TO GMPP REP FOR THE AUTH-P RESTRICTION ...... IN INTERACTIVE: HAVE TRIED "P" "W" "F" CAN NOT SEEM TO FIND THE RIGHT AUTH THANK FOR ANY ASSIST [/quote] First,...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
... didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over 6 qts we can charge the customer. Not sure how you explain that one to the customer......
Re: recall for the heated wiper fluid - 06/09/2010
... re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history updated to reflect an open campaign June 9th (today). I also received...
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check...
Re: HVAC ODOR - 07/09/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3...
Re: Invalid Technician GMIN - 06/08/2010
... AND HAD SOMEONE ELSE ENTERING CLAIMS FOR ME, EVERY CLAIM FOR THAT WEEK REJECTED FOR INVALID GMIN, AFTER CALLING THE BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN -...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
Re: Chrome Wheel Supplier questions - 11/11/2010
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Recall 09184 - 11/30/2010
... I received a call from a customer asking if the Sensing & Diagnostic Module would be covered by GM since corrosion of his module led to failure of the SDM(same condition as recall notice he received). I read the bulletin and am unable to answer this...
Information on VISS - 06/06/2012
... claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and was directed to contact the DMA....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
... be contacted by her by Thursday. We shall see...... This email looks genuine, has all the usual GM lingo on it. No way the customer could have made it up.... ...
Re: POSTING TIME PUNCHES IN - 07/18/2012
[quote] kgaddisivins: According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim...
Re: What would you do? - 07/26/2012
... manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can possibly do. Keep bugging your service manager and DVM, if they choose...
Re: Debit - 06/26/2012
... to debit us $180.00 but only show one RO for $20 that supposedly wasn't valid. Thanks again GM!!...
Re: 2009 Chev Aveo - 03/22/2012
... through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Late Transaction Summary Report? - 02/29/2012
No message, no Summary Report, no nothing on the last day of the month!! Thanks GM for throwing off our whole day! ;-) Just checked at 9:13 am Central time- nada!
What should I do? - 12/06/2011
I submit for several manufacturers so this isn't GM related but most manufacturer's policies are similar, especially when it comes to the term "manufacturers defects" statement. I received a claim to submit from one of my other makes for replacement...
Re: What should I do? - 12/06/2011
... my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have strong back-up. Suggestion, go into this meeting with all the reasons this claim doesn't fit the manufacturer's claim...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... feel like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at their cost, I keep a copy of their original invoice, proof of payment and their...
Re: BATTERTY PRICING - 11/01/2012
... Oct 2012. This will have the cost to be used for Warranty claims, along with the correct GM Part# and Delco number for conversion. ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs, it's misleading but hey, that's GM....
January Warranty Analysis Report - 02/28/2013
Is anyone able to access the January Warranty Analysis Report? GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just...
Re: Engine cores - 03/19/2013
... Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen / jlwarranty ...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... because the person who should be backing me...isn't. Or maybe I am being too picky...and GM wouldn't debit a claim like that? Thoughts?...
Re: Sublet - 07/17/2013
... shop's labor to install the glass. You just have to make sure that it all totals up to what GM would pay for the repair if you did it all at your dealership. ...
Re: Sublet - 07/02/2013
GM will only reimburse for the amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part ...
Re: Parts warranty on a Policy transaction - 04/11/2013
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
Re: Parts warranty on a Policy transaction - 04/11/2013
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
Recall 14113, but no cylinder in kit? - 06/13/2014
... checked with another dealer, and indeed, they had seen this too. I called our warranty contact at GM, and she felt like the part was packaged wrong. We checked a couple of other kits, and there are a few others without the cylinder or tumblers. How...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
I submitted rentals first, with GM Authorization since 29 days, attached approval and detailed rental bill, which went into pending status. Then I submitted both 13454 and 14113 which promptly paid. However, NONE of the rental claims have been paid....
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Parts Warranty - 02/28/2014
... parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P Manual, Article 1.1.3. Hope this is helpful! Kris...
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
... applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information, specifically, transaction approval regarding administrative allowance. Good...
Re: OLH punchtime vs. actual punchtime - 01/16/2014
Conny is right on the money as far as SM approval. The way it was explained to me, at a GM Warranty meeting last year was, the OLH time must by approved by the SM. Then the physical time punches must appear on the Job Card, both IN and OUT, and then signed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... to do an adjustment on the claims that the parts were not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances? [/quote] I think the way your are doing it is just fine. That is how we are...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
I submit for several manufacturers so this isn't GM related but most manufacturer's policies are similar, especially when it comes to the term "manufacturers defects" statement. I received a claim to submit from one of my other makes for replacement...
Re: What should I do? - 12/06/2011
... my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have strong back-up. Suggestion, go into this meeting with all the reasons this claim doesn't fit the manufacturer's claim...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... feel like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at their cost, I keep a copy of their original invoice, proof of payment and their...
Re: BATTERTY PRICING - 11/01/2012
... Oct 2012. This will have the cost to be used for Warranty claims, along with the correct GM Part# and Delco number for conversion. ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs, it's misleading but hey, that's GM....
January Warranty Analysis Report - 02/28/2013
Is anyone able to access the January Warranty Analysis Report? GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just...
Re: Engine cores - 03/19/2013
... Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen / jlwarranty ...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... because the person who should be backing me...isn't. Or maybe I am being too picky...and GM wouldn't debit a claim like that? Thoughts?...
Re: Sublet - 07/17/2013
... shop's labor to install the glass. You just have to make sure that it all totals up to what GM would pay for the repair if you did it all at your dealership. ...
Re: Sublet - 07/02/2013
GM will only reimburse for the amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part ...
Re: Parts warranty on a Policy transaction - 04/11/2013
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
Re: Parts warranty on a Policy transaction - 04/11/2013
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
Recall 14113, but no cylinder in kit? - 06/13/2014
... checked with another dealer, and indeed, they had seen this too. I called our warranty contact at GM, and she felt like the part was packaged wrong. We checked a couple of other kits, and there are a few others without the cylinder or tumblers. How...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
I submitted rentals first, with GM Authorization since 29 days, attached approval and detailed rental bill, which went into pending status. Then I submitted both 13454 and 14113 which promptly paid. However, NONE of the rental claims have been paid....
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Parts Warranty - 02/28/2014
... parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P Manual, Article 1.1.3. Hope this is helpful! Kris...
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
... applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information, specifically, transaction approval regarding administrative allowance. Good...
Re: OLH punchtime vs. actual punchtime - 01/16/2014
Conny is right on the money as far as SM approval. The way it was explained to me, at a GM Warranty meeting last year was, the OLH time must by approved by the SM. Then the physical time punches must appear on the Job Card, both IN and OUT, and then signed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... to do an adjustment on the claims that the parts were not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances? [/quote] I think the way your are doing it is just fine. That is how we are...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
Re: labor op 09230 - 10/15/2014
... in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the repair. Whenever a sublet charge is involved in the transaction, the amount is entered in the Sublet Net...
Re: SCRAPPING PART - 11/10/2014
... holding period (or 24-hour holding period for Certified Elite Dealers), and in accordance with GM Policy and Procedures, the ignition switch and lock cylinder parts replaced under recalls 13454, 14063, 14092, and 14113 should be properly disposed of...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
Error code 807 will require authorizing the transaction as Policy. Rather than selecting GM Authorization, select Service Agent Self Authorization from the authorization field of the transaction. Check the Policy box, add comments to support (transmission...
Re: ACCESSORY INSTALLS - 02/11/2015
... so on. If you only have the Accessory code for the wheel(CK158) you can look up the parts list in GM Accessories online. There may be other ways to accomplish the same thing but this has always worked best for me. ...
What Would You Do - 02/15 - 01/21/2015
... How should the dealer address the tow expense for the non-tow? Can the expense be submitted to GM for reimbursement or should the customer receive an invoice for tow expense?...
Re: closest to labor ops - 08/12/2014
... OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to GM for approval, correct? That's a hassle especially if it's a claim that needs to be paid quickly like at the end of the month. I've always just put the...
Re: Parts Warranty - 02/27/2014
... While the components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
DEAR J & L THE HELP CARDS FOR 2013 CAR (SONIC SPECIFICALLY) HAS MISSING INFORMATION THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install...
Re: One line or Two lines - 09/13/2013
... 081 cannot be authorized and must be corrected. And that has to be fixed before I send it for GM Authorization. Not sure How to fix this situation. ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: cpo maintenance rejecting - 06/22/2012
... the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles Resource Center (located on the main page of Global Connect) and from your home page on CUIS. See attachment, that is the manual....
Re: Parts purchased locally. global pays less. - 10/29/2010
... March 2, 2010 Subject: Global Warranty Management Clarification Bulletin #2 To: All GM Dealers Attention: Retailers, General Managers, Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty...
Re: recall for the heated wiper fluid - 06/22/2010
... principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check when...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
... HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH DOES NOT EQUAL THE REGULAR 40% MARK UP THAT WE USUALLY GET.....ANY TIPS OR INFO IS GREATLY APPRECIATED [/quote] On your repair order (job...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems for your dealership. Good luck....
Re: sprecial policy claim in gwm - 03/24/2010
... [/quote] Why would you code this ZSSP? I thought that was for special promotions from GM... ...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... still be under warranty by 2 days. BUT, does anyone know if the installation has to be by another GM dealer? I'm not sure....
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: - 08/11/2011
... in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated...
Re: Tonneau cover opcode - 06/16/2011
[quote] kristen: If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer...
AC Delco part numbers - 06/13/2011
... like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912 for warranty submissions? Or is there a way...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: LPO for Camaro - 12/29/2010
... the opcode under the dealer installed accessories tab in the LTG. You are required to do this so GM will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
... in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the repair. Whenever a sublet charge is involved in the transaction, the amount is entered in the Sublet Net...
Re: SCRAPPING PART - 11/10/2014
... holding period (or 24-hour holding period for Certified Elite Dealers), and in accordance with GM Policy and Procedures, the ignition switch and lock cylinder parts replaced under recalls 13454, 14063, 14092, and 14113 should be properly disposed of...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
Error code 807 will require authorizing the transaction as Policy. Rather than selecting GM Authorization, select Service Agent Self Authorization from the authorization field of the transaction. Check the Policy box, add comments to support (transmission...
Re: ACCESSORY INSTALLS - 02/11/2015
... so on. If you only have the Accessory code for the wheel(CK158) you can look up the parts list in GM Accessories online. There may be other ways to accomplish the same thing but this has always worked best for me. ...
What Would You Do - 02/15 - 01/21/2015
... How should the dealer address the tow expense for the non-tow? Can the expense be submitted to GM for reimbursement or should the customer receive an invoice for tow expense?...
Re: closest to labor ops - 08/12/2014
... OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to GM for approval, correct? That's a hassle especially if it's a claim that needs to be paid quickly like at the end of the month. I've always just put the...
Re: Parts Warranty - 02/27/2014
... While the components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
DEAR J & L THE HELP CARDS FOR 2013 CAR (SONIC SPECIFICALLY) HAS MISSING INFORMATION THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install...
Re: One line or Two lines - 09/13/2013
... 081 cannot be authorized and must be corrected. And that has to be fixed before I send it for GM Authorization. Not sure How to fix this situation. ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: cpo maintenance rejecting - 06/22/2012
... the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles Resource Center (located on the main page of Global Connect) and from your home page on CUIS. See attachment, that is the manual....
Re: Parts purchased locally. global pays less. - 10/29/2010
... March 2, 2010 Subject: Global Warranty Management Clarification Bulletin #2 To: All GM Dealers Attention: Retailers, General Managers, Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty...
Re: recall for the heated wiper fluid - 06/22/2010
... principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check when...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
... HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH DOES NOT EQUAL THE REGULAR 40% MARK UP THAT WE USUALLY GET.....ANY TIPS OR INFO IS GREATLY APPRECIATED [/quote] On your repair order (job...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems for your dealership. Good luck....
Re: sprecial policy claim in gwm - 03/24/2010
... [/quote] Why would you code this ZSSP? I thought that was for special promotions from GM... ...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... still be under warranty by 2 days. BUT, does anyone know if the installation has to be by another GM dealer? I'm not sure....
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: - 08/11/2011
... in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated...
Re: Tonneau cover opcode - 06/16/2011
[quote] kristen: If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer...
AC Delco part numbers - 06/13/2011
... like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912 for warranty submissions? Or is there a way...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: LPO for Camaro - 12/29/2010
... the opcode under the dealer installed accessories tab in the LTG. You are required to do this so GM will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
What constitutes tampering? - 01/04/2011
Had a customer call with a 2006 GMC Sierra, 56K. Said that they had a check engine light on, took it to an independent shop. They sublet it to another local GM dealer who diagnosed it as failed catalytic converter. They promptly declined the repair...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
Warranty Briefs: Technical Service Bulletins - 12/08/2017
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM accessory wheels, this is a customer pay concern. Ultimately, this is not a manufacturer defect so GM shouldn't be on the hook for the payment. From a technical...
Repeat Repair Authorization - 10/02/2018
... management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario include 229 and 232. When reviewing a...
Major Assembly Replacements - 05/26/2021
... as outlined in the following bulletins. The calibration information must be emailed to taccvn@gm.com. Dealers will receive an email from the Calibrations Group after the calibrations have been validated as OEM. 17NA100, 14-06-04-003, 16NA325, 20NA090...
PDI Accessories 0590032 - 06/16/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation...
Missed Revenue - Parts Expediting - 09/09/2024
... the part your technician needs to repair your customer's vehicle. And because it is important to GM that your customer's warranty concerns are corrected the same day they bring their vehicle to you they allow you to purchase needed parts from another...
MARK OF EXCELLENCE QUESTION - 05/20/2008
Any ideas as to where I can find the answer to this one? Thanks in advance. GM Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement...
Re: Taking a Poll - 06/11/2008
... 1. I have been doing warranty since 2000. 2. I currently work with Chevy, Toyota, & VW. 3. For GM warranty I was sent to a J&L class for 2 days. After that I had to self teach myself. Toyota 1 class. Many classes for VW, I have to be recertified...
Re: J6354 - 03/25/2009
... on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be...
Re: Updated Brake Warranty Procedures - 03/27/2009
... and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and attach it to the repair order. If the Warranty...
Re: Replaced starter - 02/27/2009
... would call the part by the same name...... [/quote] You're forgetting we're talking about GM--it's not supposed to make sense. If it did it would be far too easy to get claims paid, and far harder to find loopholes for chargebacks, debits etc....
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: Warranty Compliance - 12/02/2008
... What region are you in, and where did your AVM get this information? We want to be compliant to GM requirements but are STILL unclear....... ...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Re: More Global Warranty questions - 02/18/2010
... the day? Second, did you set your bill code set up to have an offset account where the money from GM goes INTO your accounts receivable? ...
Re: GW QUESTION cause/complaint codes - 02/03/2010
... it that way. They aren't spending any money here on the things we are finding. Oh well, nice try GM....
Forum - 12/20/2022
... within the transaction submission. the following are a few resources for reimbursement policies: GM Policies & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer...
Forum - 06/01/2022
... (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. ...
Forum - 09/14/2022
The trick is that DEF bills in a 1-gallon or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should...
Forum - 07/26/2022
... together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first free service pattern where it is based on make rather than price or these tables are completely wrong...
Forum - 07/11/2022
... the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible standard they want to hold us to....
Forum - 07/21/2021
... will allow them to do the USB program and I get two codes and it goes right through. The guy at GM that contacted me back tried to brush me off saying it is all good but after I explained to him what the challenge is he said he would do more researc...
Had a customer call with a 2006 GMC Sierra, 56K. Said that they had a check engine light on, took it to an independent shop. They sublet it to another local GM dealer who diagnosed it as failed catalytic converter. They promptly declined the repair...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
Warranty Briefs: Technical Service Bulletins - 12/08/2017
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM accessory wheels, this is a customer pay concern. Ultimately, this is not a manufacturer defect so GM shouldn't be on the hook for the payment. From a technical...
Repeat Repair Authorization - 10/02/2018
... management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario include 229 and 232. When reviewing a...
Major Assembly Replacements - 05/26/2021
... as outlined in the following bulletins. The calibration information must be emailed to taccvn@gm.com. Dealers will receive an email from the Calibrations Group after the calibrations have been validated as OEM. 17NA100, 14-06-04-003, 16NA325, 20NA090...
PDI Accessories 0590032 - 06/16/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation...
Missed Revenue - Parts Expediting - 09/09/2024
... the part your technician needs to repair your customer's vehicle. And because it is important to GM that your customer's warranty concerns are corrected the same day they bring their vehicle to you they allow you to purchase needed parts from another...
MARK OF EXCELLENCE QUESTION - 05/20/2008
Any ideas as to where I can find the answer to this one? Thanks in advance. GM Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement...
Re: Taking a Poll - 06/11/2008
... 1. I have been doing warranty since 2000. 2. I currently work with Chevy, Toyota, & VW. 3. For GM warranty I was sent to a J&L class for 2 days. After that I had to self teach myself. Toyota 1 class. Many classes for VW, I have to be recertified...
Re: J6354 - 03/25/2009
... on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be...
Re: Updated Brake Warranty Procedures - 03/27/2009
... and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and attach it to the repair order. If the Warranty...
Re: Replaced starter - 02/27/2009
... would call the part by the same name...... [/quote] You're forgetting we're talking about GM--it's not supposed to make sense. If it did it would be far too easy to get claims paid, and far harder to find loopholes for chargebacks, debits etc....
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: Warranty Compliance - 12/02/2008
... What region are you in, and where did your AVM get this information? We want to be compliant to GM requirements but are STILL unclear....... ...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Re: More Global Warranty questions - 02/18/2010
... the day? Second, did you set your bill code set up to have an offset account where the money from GM goes INTO your accounts receivable? ...
Re: GW QUESTION cause/complaint codes - 02/03/2010
... it that way. They aren't spending any money here on the things we are finding. Oh well, nice try GM....
Forum - 12/20/2022
... within the transaction submission. the following are a few resources for reimbursement policies: GM Policies & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer...
Forum - 06/01/2022
... (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. ...
Forum - 09/14/2022
The trick is that DEF bills in a 1-gallon or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should...
Forum - 07/26/2022
... together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first free service pattern where it is based on make rather than price or these tables are completely wrong...
Forum - 07/11/2022
... the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible standard they want to hold us to....
Forum - 07/21/2021
... will allow them to do the USB program and I get two codes and it goes right through. The guy at GM that contacted me back tried to brush me off saying it is all good but after I explained to him what the challenge is he said he would do more researc...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program ...
Forum - 07/31/2021
My approval times are all over the map. I had a transmission that GM wanted back pay in like 2 days and the WPC request paid in 2 more days. I had one that stalled out for weeks until I got in touch with my interim WSC rep. My WSC quit a month or...
Forum - 06/30/2021
... in. This will become a bigger issue on the mid-engine Vette as that service gets you $275.00 from GM. Even though you are still "taking a bath" on that it is far better than having to eat the whole thing. ...
Forum - 03/28/2022
... number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card...
Forum - 08/12/2021
... CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 04/29/2024
... limits are. My guess is if we all go look we will see the same thing making the CTP bulletin and GM's "standard" incorrect. Others are correct in that a DMA request for more than 10 days should be submitted on or before day 9 if you know you are up against...
Forum - 01/10/2024
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of the range...
Forum - 04/25/2023
Many of us have had to deal with this but trust me it doesn't take a long weekend. GM gets some type of trigger notification, maybe from SAVI and they try to OTA and undercut us on almost every one. I for one am pretty tired of it. We shouldn't...
Forum - 12/12/2023
... we can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Forum - 11/08/2024
... people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and the App Center look for Tech Link. Add that...
STC - 06/26/2024
GM Service Technical College has announced the release of new high voltage courses: 18400.20W-R3 High Voltage Power Electronics Fundamentals 18400.10W-R3 High Voltage Battery System Fundamentals 18400.40W Electric Vehicle High Voltage ...
Service Management Approval Changes - 08/28/2024
Throughout the years GM has eliminated some situations that required service management involvement. These steps were taken to ease the workload for busy service managers. Below are some of the authorization requirements that have been eliminated. Pay...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Warranty Battery Diagnostic Update - 12/26/2023
... for diagnosing batteries under warranty. Since the release of the December Warranty News, GM has announced that the use of the Midtronics GR8 for battery charging and diagnosing under warranty has been extended through the end of March 2024. Beginning...
Other Labor Hours - 02/26/2024
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
6T40 Transmission seal kit part numbers - 01/16/2017
... I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/18/2017
... code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. Unfortunately complicating our work. ...
Brake Warranty Documentation - 05/25/2016
... warranty at all in that version. I can't seem to find additional bulletins or documentation on GM regarding policies on brake pad replacement. Specifically it has come up how to address customers who have a concern of brake squeal and are under warranty....
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Forum - 04/20/2017
... reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because they won't take phone calls), which took from February until NOW, it is closed and processed to be paid again. Keep in mind on...
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: PARTS SCRAP LIST - 03/04/2016
... Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so we are set. Thank you for all your help ...
PARTS SCRAP LIST - 03/03/2016
... ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and they spoke about this scrap list,but we have not been able to utilize this at all. Does anyone know how to use this program or does anyone...
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program ...
Forum - 07/31/2021
My approval times are all over the map. I had a transmission that GM wanted back pay in like 2 days and the WPC request paid in 2 more days. I had one that stalled out for weeks until I got in touch with my interim WSC rep. My WSC quit a month or...
Forum - 06/30/2021
... in. This will become a bigger issue on the mid-engine Vette as that service gets you $275.00 from GM. Even though you are still "taking a bath" on that it is far better than having to eat the whole thing. ...
Forum - 03/28/2022
... number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card...
Forum - 08/12/2021
... CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 04/29/2024
... limits are. My guess is if we all go look we will see the same thing making the CTP bulletin and GM's "standard" incorrect. Others are correct in that a DMA request for more than 10 days should be submitted on or before day 9 if you know you are up against...
Forum - 01/10/2024
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of the range...
Forum - 04/25/2023
Many of us have had to deal with this but trust me it doesn't take a long weekend. GM gets some type of trigger notification, maybe from SAVI and they try to OTA and undercut us on almost every one. I for one am pretty tired of it. We shouldn't...
Forum - 12/12/2023
... we can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Forum - 11/08/2024
... people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and the App Center look for Tech Link. Add that...
STC - 06/26/2024
GM Service Technical College has announced the release of new high voltage courses: 18400.20W-R3 High Voltage Power Electronics Fundamentals 18400.10W-R3 High Voltage Battery System Fundamentals 18400.40W Electric Vehicle High Voltage ...
Service Management Approval Changes - 08/28/2024
Throughout the years GM has eliminated some situations that required service management involvement. These steps were taken to ease the workload for busy service managers. Below are some of the authorization requirements that have been eliminated. Pay...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Warranty Battery Diagnostic Update - 12/26/2023
... for diagnosing batteries under warranty. Since the release of the December Warranty News, GM has announced that the use of the Midtronics GR8 for battery charging and diagnosing under warranty has been extended through the end of March 2024. Beginning...
Other Labor Hours - 02/26/2024
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
6T40 Transmission seal kit part numbers - 01/16/2017
... I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/18/2017
... code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. Unfortunately complicating our work. ...
Brake Warranty Documentation - 05/25/2016
... warranty at all in that version. I can't seem to find additional bulletins or documentation on GM regarding policies on brake pad replacement. Specifically it has come up how to address customers who have a concern of brake squeal and are under warranty....
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Forum - 04/20/2017
... reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because they won't take phone calls), which took from February until NOW, it is closed and processed to be paid again. Keep in mind on...
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: PARTS SCRAP LIST - 03/04/2016
... Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so we are set. Thank you for all your help ...
PARTS SCRAP LIST - 03/03/2016
... ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and they spoke about this scrap list,but we have not been able to utilize this at all. Does anyone know how to use this program or does anyone...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... justify payment as this appears to be due to ineffective repair procedure during repair attempt. GM can only authorize 1 (one) sensor per vehicle VIN as it appears proper procedure was not followed when installing the sensor. -Kyle Keel. I thought I...
Forum - 07/14/2017
... Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you...
Forum - 07/19/2017
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 04/09/2019
... when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent Service Center (ISC), on-highway applications only. Parts only warranty when consumer repaired or when installed...
Forum - 12/13/2018
... with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty...
Forum - 05/30/2018
Hello Countrysidegm555- Could you please provide additional detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours...
Forum - 10/25/2018
... rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code the alpha-numeric Flush Code to confirm accuracy - dealers do not. ...
Forum - 11/16/2018
... just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the claim I remove the "XX" from the number and make sure the quantity is right....
Forum - 11/28/2018
... for the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for...
Forum - 08/04/2018
... noted. I took it. The application is very easy to use. I am not really satisifed with the way GM has it organized and it is difficult to print the case summary because of they way they formatted it. I may start using copy and paste to document it with...
Forum - 07/17/2020
... Enter Password - GMreturns@@1 There is a GM Gobal message # GCUS-9-9602 I had the same issue. Have a great day!...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 01/28/2020
... (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like for like, complete assembly, original/undamaged container, regardless of failure mode. (See the entire list...
Forum - 02/24/2020
... as long as the OEM part is present on the vehicle and is able to be repaired or replaced per GM published service procedures. Failure must be due to a defect in material or workmanship of the OEM part and not a result of the condition which branded the...
Forum - 09/18/2019
... sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight on that. When I process my daily...
Forum - 08/08/2019
... put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure everyone is at least exposed...
Forum - 01/17/2020
... accept it out of coverage because it thinks it is in. I don't know if I would sweat this but I bet GM would love to find it in an audit....
Forum - 11/25/2019
... procedures and keep your printouts. If you don't follow the maintenance charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Repair Completion Date - 11/05/2012
... invoice date for a transaction to prevent an overage error. Claims may be charged back in full if GM finds that a date other than the repair completion date was used on the submission to avoid an overage issue. ...
Simplifying Accessories - 10/08/2012
... operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers and Retailers).The transaction type is ZSET. When these labour operations are submitted in Global Warranty Management...
Reject of the Month - 08/30/2012
... is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must be Corrected.A dealership submitted a transaction for the replacement of both front lower...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... will get the offers? Those carefully researched potential buyers who have never owned a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right...
Part Return Program - 12/15/2011
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
... justify payment as this appears to be due to ineffective repair procedure during repair attempt. GM can only authorize 1 (one) sensor per vehicle VIN as it appears proper procedure was not followed when installing the sensor. -Kyle Keel. I thought I...
Forum - 07/14/2017
... Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you...
Forum - 07/19/2017
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 04/09/2019
... when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent Service Center (ISC), on-highway applications only. Parts only warranty when consumer repaired or when installed...
Forum - 12/13/2018
... with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty...
Forum - 05/30/2018
Hello Countrysidegm555- Could you please provide additional detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours...
Forum - 10/25/2018
... rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code the alpha-numeric Flush Code to confirm accuracy - dealers do not. ...
Forum - 11/16/2018
... just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the claim I remove the "XX" from the number and make sure the quantity is right....
Forum - 11/28/2018
... for the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for...
Forum - 08/04/2018
... noted. I took it. The application is very easy to use. I am not really satisifed with the way GM has it organized and it is difficult to print the case summary because of they way they formatted it. I may start using copy and paste to document it with...
Forum - 07/17/2020
... Enter Password - GMreturns@@1 There is a GM Gobal message # GCUS-9-9602 I had the same issue. Have a great day!...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 01/28/2020
... (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like for like, complete assembly, original/undamaged container, regardless of failure mode. (See the entire list...
Forum - 02/24/2020
... as long as the OEM part is present on the vehicle and is able to be repaired or replaced per GM published service procedures. Failure must be due to a defect in material or workmanship of the OEM part and not a result of the condition which branded the...
Forum - 09/18/2019
... sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight on that. When I process my daily...
Forum - 08/08/2019
... put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure everyone is at least exposed...
Forum - 01/17/2020
... accept it out of coverage because it thinks it is in. I don't know if I would sweat this but I bet GM would love to find it in an audit....
Forum - 11/25/2019
... procedures and keep your printouts. If you don't follow the maintenance charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I...
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Repair Completion Date - 11/05/2012
... invoice date for a transaction to prevent an overage error. Claims may be charged back in full if GM finds that a date other than the repair completion date was used on the submission to avoid an overage issue. ...
Simplifying Accessories - 10/08/2012
... operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers and Retailers).The transaction type is ZSET. When these labour operations are submitted in Global Warranty Management...
Reject of the Month - 08/30/2012
... is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must be Corrected.A dealership submitted a transaction for the replacement of both front lower...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... will get the offers? Those carefully researched potential buyers who have never owned a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right...
Part Return Program - 12/15/2011
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
New Labour Dependency Field Code - 12/15/2011
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Qualifying for a Rental Vehicle - 02/07/2012
... the 2007 model year, it was complemented with Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the transmission cannot be repaired and replacement is the best option, or the cost to repair would be greater than the cost to...
April 2012 Recall Update - 04/13/2012
... properly hardened and could fracture. Involved are certain 2012 Chevrolet Express, Suburban and GMC Savana, Yukon XL heavy duty vehicles. The fracture could result in loss of steering. Dealers are to inspect, and if necessary, replace the steering gear...
Reject of the Month - 04/13/2012
... News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer had their vehicle towed to their nearest GM dealership for a no reverse...
GWM Issues and Issue Resolution - 06/19/2013
... affected by this issue.Missing add time for repairs with an alignment continue to be a problem. GM continues to work on this issue.The Global Labour Code Powertrain Coverage Tables are available in the LTG effective with the June 1, 2013, LTG update.The...
May 2013 Bulletin Updates: - 06/19/2013
... have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet, GMC CPO...
Battery Replacement Requirements - 06/19/2013
... necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include...
Reject of the Month - 03/11/2013
... the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable warranties...
New Accessory Programs - 04/12/2013
... time period.The first promo is the "Scratch-Off" Promotion. The promo rewards eligible Chevrolet, GMC or Cadillac retail participants with earnPOWER awards points when they sell non-LPO accessories on eligible vehicles during the months of February,...
February 2013 Recall Update - 02/26/2013
... release of the bulletin.Noncompliance Recall 12319A - Possible Missing Secondary Hood Latch: GM has identified that a safety condition exists in approximately 119,000 vehicles in which the vehicle may have been assembled with a hood that was missing...
Authorization Codes - 01/10/2014
... doing so, the authorization code will be applied in an effective manner. Keep in mind that all GM policies remain in effect and that service management must be involved. ...
January 2014 Recall Update - 01/10/2014
... drive.Upcoming Safety Recall 13420: Fuel Transfer Pump: Certain 2012-2013 Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks may be involved in a recall that addresses a malfunction with the...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Courtesy Transportation program that among other things will provide a higher reimbursement for a GMDRAC rental vehicle given to your qualified warranty customers. The Courtesy Transportation Guide, found in GlobalConnect message G_0000178491, dated...
Important Policy Updates - 01/10/2014
... within the "Courtesy Transportation" article on page 1. The Enhanced Chevrolet and Buick/GMC Courtesy Transportation Program Guidelines have also been updated in Article 1.4.13.1. The new Chevrolet DRAC program was launched on January 1, 2014. Details...
Part Number Requests - 09/04/2013
... the customer of any warranty associated with a particular part, and the benefits of installing a GM component over aftermarket. In some situations there may be several pricing options (good, better, best) for a part. Once the appropriate part number...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information, ...
Personal Property Damage - 06/30/2011
... just lying on the trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle....
July 2011 Recall Update - 06/30/2011
... Escalade EXT; 2011 Chevrolet Avalanche, Colorado, Express, Silverado, Suburban, Tahoe; and 2011 GMC Canyon, Savana, Sierra, Yukon, Yukon XL vehicles. Some vehicles may have a condition in which the rear axle cross pin was not manufactured to specification....
No Problem Found Claims Handling - 06/30/2011
... job card, completing the requirements of a NPF claim can be problematic. Article 1.5.6 of the GM Service Policies and Procedures Manual outlines the requirements for a NPF claim. The requirements differ little from those of any other job card with a...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
... the 24 x 7 process. This form may be found in the P&P in article 2.1.2. Under this process, GM has arranged for insurance on the vehicles while they are left unattended. If the carrier leaves vehicles after working hours without a signed agreement...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty or MIC for GMPP) and Transaction Type (ZREG, ZSCT, ZPTI, etc). After making these selections another drop down menu, Pre-Repair Type, will...
Components and Systems - 06/07/2010
... position of various steering and suspension components. Automotive Technology: A Systems Approach.GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Warranty Training - 04/13/2010
... is much more involved than just inputting warranty transactions.A good approach is to begin with GM policy training and helping the person being trained understand how important their role at the dealership is. The warranty administrator should also...
Warranty Management Workshop 2010 - 01/06/2010
... informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class. So much information is covered...
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Qualifying for a Rental Vehicle - 02/07/2012
... the 2007 model year, it was complemented with Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the transmission cannot be repaired and replacement is the best option, or the cost to repair would be greater than the cost to...
April 2012 Recall Update - 04/13/2012
... properly hardened and could fracture. Involved are certain 2012 Chevrolet Express, Suburban and GMC Savana, Yukon XL heavy duty vehicles. The fracture could result in loss of steering. Dealers are to inspect, and if necessary, replace the steering gear...
Reject of the Month - 04/13/2012
... News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer had their vehicle towed to their nearest GM dealership for a no reverse...
GWM Issues and Issue Resolution - 06/19/2013
... affected by this issue.Missing add time for repairs with an alignment continue to be a problem. GM continues to work on this issue.The Global Labour Code Powertrain Coverage Tables are available in the LTG effective with the June 1, 2013, LTG update.The...
May 2013 Bulletin Updates: - 06/19/2013
... have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet, GMC CPO...
Battery Replacement Requirements - 06/19/2013
... necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include...
Reject of the Month - 03/11/2013
... the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable warranties...
New Accessory Programs - 04/12/2013
... time period.The first promo is the "Scratch-Off" Promotion. The promo rewards eligible Chevrolet, GMC or Cadillac retail participants with earnPOWER awards points when they sell non-LPO accessories on eligible vehicles during the months of February,...
February 2013 Recall Update - 02/26/2013
... release of the bulletin.Noncompliance Recall 12319A - Possible Missing Secondary Hood Latch: GM has identified that a safety condition exists in approximately 119,000 vehicles in which the vehicle may have been assembled with a hood that was missing...
Authorization Codes - 01/10/2014
... doing so, the authorization code will be applied in an effective manner. Keep in mind that all GM policies remain in effect and that service management must be involved. ...
January 2014 Recall Update - 01/10/2014
... drive.Upcoming Safety Recall 13420: Fuel Transfer Pump: Certain 2012-2013 Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks may be involved in a recall that addresses a malfunction with the...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Courtesy Transportation program that among other things will provide a higher reimbursement for a GMDRAC rental vehicle given to your qualified warranty customers. The Courtesy Transportation Guide, found in GlobalConnect message G_0000178491, dated...
Important Policy Updates - 01/10/2014
... within the "Courtesy Transportation" article on page 1. The Enhanced Chevrolet and Buick/GMC Courtesy Transportation Program Guidelines have also been updated in Article 1.4.13.1. The new Chevrolet DRAC program was launched on January 1, 2014. Details...
Part Number Requests - 09/04/2013
... the customer of any warranty associated with a particular part, and the benefits of installing a GM component over aftermarket. In some situations there may be several pricing options (good, better, best) for a part. Once the appropriate part number...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information, ...
Personal Property Damage - 06/30/2011
... just lying on the trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle....
July 2011 Recall Update - 06/30/2011
... Escalade EXT; 2011 Chevrolet Avalanche, Colorado, Express, Silverado, Suburban, Tahoe; and 2011 GMC Canyon, Savana, Sierra, Yukon, Yukon XL vehicles. Some vehicles may have a condition in which the rear axle cross pin was not manufactured to specification....
No Problem Found Claims Handling - 06/30/2011
... job card, completing the requirements of a NPF claim can be problematic. Article 1.5.6 of the GM Service Policies and Procedures Manual outlines the requirements for a NPF claim. The requirements differ little from those of any other job card with a...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
... the 24 x 7 process. This form may be found in the P&P in article 2.1.2. Under this process, GM has arranged for insurance on the vehicles while they are left unattended. If the carrier leaves vehicles after working hours without a signed agreement...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty or MIC for GMPP) and Transaction Type (ZREG, ZSCT, ZPTI, etc). After making these selections another drop down menu, Pre-Repair Type, will...
Components and Systems - 06/07/2010
... position of various steering and suspension components. Automotive Technology: A Systems Approach.GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Warranty Training - 04/13/2010
... is much more involved than just inputting warranty transactions.A good approach is to begin with GM policy training and helping the person being trained understand how important their role at the dealership is. The warranty administrator should also...
Warranty Management Workshop 2010 - 01/06/2010
... informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class. So much information is covered...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Warranty Performance Analysis - 03/11/2010
Mr. Dealer, have you read the GM Service Policies and Procedures Manual? Most car owners never read the owner's manual provided with their car until there is a problem. The sections of the Policy & Procedure Manual that deal with audit and record...
Empowerment - 11/25/2014
... for further direction. Included within the list of available tools is the Chevrolet, Buick, GMC, and Cadillac Protection Plan, a service contract covering various vehicle components and systems and issued for various time and mileage intervals...
Required Operating Procedures - 12/19/2014
... of responsibilities are delegated to other members of management, those members must comply with GM P&P requirements." Required Operating Procedures Point 4: OLH: Separate on/off time punches are required on the technician's time ticket...
Reject of the Month - 06/06/2014
... to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances surrounding the customer's...
Filing - 06/06/2014
... but most service agents print out and attach to a job card much more paper than is necessary. GM requires job cards to be available for review 24 months from the job card date. The job cards must be kept in a history file, which can be an electronic...
Policy Decisions - 02/27/2014
... Transaction Number link to view the individual Transaction Detail (the claim information sent to GM for payment). Or, the user may select the Export to Excel option. Exporting the data to an Excel document format enables the user to format the data cells...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... must be printed and attached but does not need to be completely filled out. Enter the name of the GM representative and reason for replacement in the white section of the repair estimate form. ...
Comeback Repeat Repairs - 09/02/2015
... actually is a comeback is not necessarily the same thing. The intent of this policy is most likely GM's desire to get service management involvement early on and to make sure that the technician understands that GM has already paid the dealership to...
Certified Elite - 02/02/2016
... has been added as a qualifier. Program criteria and thresholds have been updated as well. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Android Upgrade Update - 04/28/2016
... to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either...
Assembly Replacements - 04/28/2016
... correct labor operation and causal part is a very important function in getting correct data to GM so that it is known what has failed. If there are multiple parts replaced with the repair, the causal part must be identified. Occasionally, the actual...
Debits, Battery, Transmission... - 10/26/2016
... result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code...
WPC Parts Return Program - 10/26/2016
... from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Dealer Aftersales Empowerment Reminders - 03/21/2017
... be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to accept the goodwill gesture...
January 2017 Recall Update - 12/21/2016
... to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may...
Air Conditioning Repair Documentation - 06/19/2017
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air conditioning...
Job Card Check List - 05/22/2017
... ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a transaction, that transaction must be bullet proof. One tool to help make sure your job cards have all the required documentation necessary...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... management approval. Field Warranty Team Approval, section 3 of the matrix, is required when a non-GM part is used for any GM covered repair, if a decision is made by a PQC restricted dealer to replace a component where is it more cost effective to perform...
Transmission Flush Code - 12/19/2018
On November 30, 2018, GM announced in Global Message GCUS-9-6971 that transmission flush code requirements policies were changing, effective with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the...
Cost Comparison Worksheet - 07/23/2018
... case that was created using the Dealer Case Management System or send it to the PQC via email (pqc@gm.com)....
Transportation Claims Over $500 - 08/20/2018
Since July 1st, 2015, GM has required that any transportation claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached...
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Warranty Performance Analysis - 03/11/2010
Mr. Dealer, have you read the GM Service Policies and Procedures Manual? Most car owners never read the owner's manual provided with their car until there is a problem. The sections of the Policy & Procedure Manual that deal with audit and record...
Empowerment - 11/25/2014
... for further direction. Included within the list of available tools is the Chevrolet, Buick, GMC, and Cadillac Protection Plan, a service contract covering various vehicle components and systems and issued for various time and mileage intervals...
Required Operating Procedures - 12/19/2014
... of responsibilities are delegated to other members of management, those members must comply with GM P&P requirements." Required Operating Procedures Point 4: OLH: Separate on/off time punches are required on the technician's time ticket...
Reject of the Month - 06/06/2014
... to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances surrounding the customer's...
Filing - 06/06/2014
... but most service agents print out and attach to a job card much more paper than is necessary. GM requires job cards to be available for review 24 months from the job card date. The job cards must be kept in a history file, which can be an electronic...
Policy Decisions - 02/27/2014
... Transaction Number link to view the individual Transaction Detail (the claim information sent to GM for payment). Or, the user may select the Export to Excel option. Exporting the data to an Excel document format enables the user to format the data cells...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... must be printed and attached but does not need to be completely filled out. Enter the name of the GM representative and reason for replacement in the white section of the repair estimate form. ...
Comeback Repeat Repairs - 09/02/2015
... actually is a comeback is not necessarily the same thing. The intent of this policy is most likely GM's desire to get service management involvement early on and to make sure that the technician understands that GM has already paid the dealership to...
Certified Elite - 02/02/2016
... has been added as a qualifier. Program criteria and thresholds have been updated as well. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Android Upgrade Update - 04/28/2016
... to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either...
Assembly Replacements - 04/28/2016
... correct labor operation and causal part is a very important function in getting correct data to GM so that it is known what has failed. If there are multiple parts replaced with the repair, the causal part must be identified. Occasionally, the actual...
Debits, Battery, Transmission... - 10/26/2016
... result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code...
WPC Parts Return Program - 10/26/2016
... from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Dealer Aftersales Empowerment Reminders - 03/21/2017
... be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to accept the goodwill gesture...
January 2017 Recall Update - 12/21/2016
... to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may...
Air Conditioning Repair Documentation - 06/19/2017
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air conditioning...
Job Card Check List - 05/22/2017
... ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a transaction, that transaction must be bullet proof. One tool to help make sure your job cards have all the required documentation necessary...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... management approval. Field Warranty Team Approval, section 3 of the matrix, is required when a non-GM part is used for any GM covered repair, if a decision is made by a PQC restricted dealer to replace a component where is it more cost effective to perform...
Transmission Flush Code - 12/19/2018
On November 30, 2018, GM announced in Global Message GCUS-9-6971 that transmission flush code requirements policies were changing, effective with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the...
Cost Comparison Worksheet - 07/23/2018
... case that was created using the Dealer Case Management System or send it to the PQC via email (pqc@gm.com)....
Transportation Claims Over $500 - 08/20/2018
Since July 1st, 2015, GM has required that any transportation claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached...
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... and must be approved by service management on the job card before the transaction is submitted to GM. It is no longer a requirement for OLH to be approved prior to the beginning of the OLH repair time. Technicians must detail the unique circumstances...
Starting Out as a New Warranty Administrator - 09/22/2020
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. After reviewing all transactions in the Pending folder, move on to...
Policies and Procedures 2021 - 03/22/2021
... above situations can still be covered as a warranty transaction. Warranty blocks may be applied if GM has determined that vehicle modifications or damage or abuse has occurred, which may impact all or select vehicle components or systems. Other situations...
High Voltage Battery - 03/22/2021
... and Transaction Submission Information. Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction....
New Error Codes - 07/27/2021
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM, ...
July 2021 Recall Update - 06/29/2021
... The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18, as...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
HAZ MAT Tips - 03/26/2019
... hazardous good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Mismatched Spare Tire Recall - 01/27/2022
... repair order together as a single PDF (.pdf) file and email to productfieldactionvehiclereport@gm.com.Include photos and other supporting documentation if applicable....
Core Return Policies - 04/26/2022
... return engine cores in their original container as the container serves as proof of purchase from GM. To prevent a $100 deduction penalty, dealers must drain the engine core of any fluids. Engines returned without the engine block and main caps, cylinder...
Straight Time Reminder - 02/28/2023
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Other Labor Hours - 02/28/2023
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
DCBS Software Update - 03/23/2023
... that the DCBS equipment serial numbers reflect the serial numbers on record for your BAC in the GM DCBS User Matrix Spreadsheet available with Bulletin 202303130012....
Spring Clean Up - 03/23/2023
... receivable schedule. Now is the ideal time to re-submit rejected claims, route those that must be GM Authorized, or handle those claims that haven’t ever been submitted and are aging. It may also be necessary to track down those claims that have...
Part Warranty Start Date - 06/26/2023
... months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures Manual, Article 1.1. The...
July 2023 Recall Update - 06/26/2023
... remedy for the involved vehicles. Safety Recall N212345945 High Voltage Battery May Melt or Burn (GM Owned Vehicles): The VINs involved in the safety recall are GM owned 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed to...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
WPC Parts Return program - 03/09/2022
... part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related repairs...
Forum - 09/19/2007
Article 1.4.12 provides general program information. Cadillac and Hummer offer Roadside Service specific literature (GM Messenger). Some Roadside basics... Covered during the basic warranty only Complaint code= MJ / Failure code= 98 Non warranty towing=...
Forum - 09/19/2007
... question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with electronic input, transfer, storage and printing...
Forum - 09/19/2007
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Re: Tire Claim - 07/14/2008
... varies by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands....
Re: Another goodwill question... - 07/09/2008
... In order to receive approval, a copy of the customer signed "Dealer Disclosure of Non-GM Products Used Form" must be attached to the repair order. The form is located in Article 3.3.1."...
... and must be approved by service management on the job card before the transaction is submitted to GM. It is no longer a requirement for OLH to be approved prior to the beginning of the OLH repair time. Technicians must detail the unique circumstances...
Starting Out as a New Warranty Administrator - 09/22/2020
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. After reviewing all transactions in the Pending folder, move on to...
Policies and Procedures 2021 - 03/22/2021
... above situations can still be covered as a warranty transaction. Warranty blocks may be applied if GM has determined that vehicle modifications or damage or abuse has occurred, which may impact all or select vehicle components or systems. Other situations...
High Voltage Battery - 03/22/2021
... and Transaction Submission Information. Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction....
New Error Codes - 07/27/2021
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM, ...
July 2021 Recall Update - 06/29/2021
... The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18, as...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
HAZ MAT Tips - 03/26/2019
... hazardous good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Mismatched Spare Tire Recall - 01/27/2022
... repair order together as a single PDF (.pdf) file and email to productfieldactionvehiclereport@gm.com.Include photos and other supporting documentation if applicable....
Core Return Policies - 04/26/2022
... return engine cores in their original container as the container serves as proof of purchase from GM. To prevent a $100 deduction penalty, dealers must drain the engine core of any fluids. Engines returned without the engine block and main caps, cylinder...
Straight Time Reminder - 02/28/2023
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Other Labor Hours - 02/28/2023
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
DCBS Software Update - 03/23/2023
... that the DCBS equipment serial numbers reflect the serial numbers on record for your BAC in the GM DCBS User Matrix Spreadsheet available with Bulletin 202303130012....
Spring Clean Up - 03/23/2023
... receivable schedule. Now is the ideal time to re-submit rejected claims, route those that must be GM Authorized, or handle those claims that haven’t ever been submitted and are aging. It may also be necessary to track down those claims that have...
Part Warranty Start Date - 06/26/2023
... months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures Manual, Article 1.1. The...
July 2023 Recall Update - 06/26/2023
... remedy for the involved vehicles. Safety Recall N212345945 High Voltage Battery May Melt or Burn (GM Owned Vehicles): The VINs involved in the safety recall are GM owned 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed to...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
WPC Parts Return program - 03/09/2022
... part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related repairs...
Forum - 09/19/2007
Article 1.4.12 provides general program information. Cadillac and Hummer offer Roadside Service specific literature (GM Messenger). Some Roadside basics... Covered during the basic warranty only Complaint code= MJ / Failure code= 98 Non warranty towing=...
Forum - 09/19/2007
... question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with electronic input, transfer, storage and printing...
Forum - 09/19/2007
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Re: Tire Claim - 07/14/2008
... varies by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands....
Re: Another goodwill question... - 07/09/2008
... In order to receive approval, a copy of the customer signed "Dealer Disclosure of Non-GM Products Used Form" must be attached to the repair order. The form is located in Article 3.3.1."...
Re: rejected claim type b - 06/18/2008
... of your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are not to solicit charges from sublet shop higher than those customarily charged by the shop. Dealer supplied parts used in the...
Re: WARRANTY CORE - 02/02/2010
Dated 2/1/2010 in GM Messenger is G_0000048242 Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping...
Re: GW QUESTION cause/complaint codes - 01/18/2010
... claim. Claims for model year vehicles 2000 & older: wholesale auth is required. H-Route to your GM Field rep. Hope this helps. P.S. - Any other dealers losing money on the Pontiac LOF/ROT program? Holy cow!...
Re: A Question for those on Global Warranty already - 02/05/2010
... to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of the complaint/cause/correction codes, print one off from J&L. You will need...
Re: Global Warranty - 10/30/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
Re: GLOBAL WARRANTY!! - 11/18/2009
... codes are listed in the Appendix of the GWM User Manual (which is currently being updated by GM). The manual once updated will be available in gmtraining.com Resources....
Re: RAIL DUST - FALLOUT - 07/17/2009
... or Rust Colored Spots in Paint Due to Rail or Iron Dust (Remove Rail Dust) Models: 1994-2010 GM Passenger Cars and Trucks (Including Saturn) 2003-2010 HUMMER H2 2006-2010 HUMMER H3 2005-2009 Saab 9-7X ...
HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I RECEIVED FROM MY GM REP TODAY A COPY FOR "COST RECOVERY FEES PER SERVICE" SUCH AS .... LOF $2.60 TRANS SRV $1.69 RADIATOR FLUSHES $6.92 BRAKE SRV $4.77 HEAVY LINE SRV $2.92 (NOT SURE WHAT THIS ONE IS) BATTERY SRV $1.03 HAS ANYONE ELSE RECEIVED - IS...
Re: Certified Service - 03/23/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac Maintenance Coupons for over a year. Most of ours began Jan...
Re: Return Codes - 01/26/2011
... the retail delivery date. * Verify the job card open date. * The transaction may be routed to your GM Representative for possible authorization. I've personally never run into this one. Guess from what it says I'd H-route with comments....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other...
Re: Tonneau cover opcode - 05/24/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y. [/quote] Was the cover put...
Re: DURASTOP and GWM - 04/06/2010
... of goodwill deal from your post. [/quote] Because they are durastop brake pads. Per the P&P: GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: During the...
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through the Global Warranty Management System (GWM) and are to use the...
Re: Accessory Warranty - 06/28/2012
... Parts and accessories found to be defective and discovered prior to bench testing, installing, or GM Parts notification, can be submitted via Parts Workbench in GMGlobalConnect.com. Accessory Wheel returns must be reported immediately as a Request for...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
[quote] hkchevy1: [quote] GMNL09526: I am just starting to see this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
From Global Message G_0000095655: "For each valid Buick or GMC service coupon redeemed at your dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System....
What Would You Do - 02/14 - 01/28/2014
... TAC was contacted again, and advised technician to replace the engine, again. At that point a GM field engineer was involved in the repair. The engineer found that there was improper coolant flow caused by casting sand in the radiator and in the heater...
What Would You Do - 01/14 - 01/10/2014
... with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar with the program, nor...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: Really confused on parts retention! Please help! - 11/06/2014
... daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them to do that. We've just plain run out of room in the parts holding...
... of your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are not to solicit charges from sublet shop higher than those customarily charged by the shop. Dealer supplied parts used in the...
Re: WARRANTY CORE - 02/02/2010
Dated 2/1/2010 in GM Messenger is G_0000048242 Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping...
Re: GW QUESTION cause/complaint codes - 01/18/2010
... claim. Claims for model year vehicles 2000 & older: wholesale auth is required. H-Route to your GM Field rep. Hope this helps. P.S. - Any other dealers losing money on the Pontiac LOF/ROT program? Holy cow!...
Re: A Question for those on Global Warranty already - 02/05/2010
... to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of the complaint/cause/correction codes, print one off from J&L. You will need...
Re: Global Warranty - 10/30/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
Re: GLOBAL WARRANTY!! - 11/18/2009
... codes are listed in the Appendix of the GWM User Manual (which is currently being updated by GM). The manual once updated will be available in gmtraining.com Resources....
Re: RAIL DUST - FALLOUT - 07/17/2009
... or Rust Colored Spots in Paint Due to Rail or Iron Dust (Remove Rail Dust) Models: 1994-2010 GM Passenger Cars and Trucks (Including Saturn) 2003-2010 HUMMER H2 2006-2010 HUMMER H3 2005-2009 Saab 9-7X ...
HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I RECEIVED FROM MY GM REP TODAY A COPY FOR "COST RECOVERY FEES PER SERVICE" SUCH AS .... LOF $2.60 TRANS SRV $1.69 RADIATOR FLUSHES $6.92 BRAKE SRV $4.77 HEAVY LINE SRV $2.92 (NOT SURE WHAT THIS ONE IS) BATTERY SRV $1.03 HAS ANYONE ELSE RECEIVED - IS...
Re: Certified Service - 03/23/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac Maintenance Coupons for over a year. Most of ours began Jan...
Re: Return Codes - 01/26/2011
... the retail delivery date. * Verify the job card open date. * The transaction may be routed to your GM Representative for possible authorization. I've personally never run into this one. Guess from what it says I'd H-route with comments....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other...
Re: Tonneau cover opcode - 05/24/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y. [/quote] Was the cover put...
Re: DURASTOP and GWM - 04/06/2010
... of goodwill deal from your post. [/quote] Because they are durastop brake pads. Per the P&P: GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: During the...
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through the Global Warranty Management System (GWM) and are to use the...
Re: Accessory Warranty - 06/28/2012
... Parts and accessories found to be defective and discovered prior to bench testing, installing, or GM Parts notification, can be submitted via Parts Workbench in GMGlobalConnect.com. Accessory Wheel returns must be reported immediately as a Request for...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
[quote] hkchevy1: [quote] GMNL09526: I am just starting to see this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
From Global Message G_0000095655: "For each valid Buick or GMC service coupon redeemed at your dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System....
What Would You Do - 02/14 - 01/28/2014
... TAC was contacted again, and advised technician to replace the engine, again. At that point a GM field engineer was involved in the repair. The engineer found that there was improper coolant flow caused by casting sand in the radiator and in the heater...
What Would You Do - 01/14 - 01/10/2014
... with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar with the program, nor...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: Really confused on parts retention! Please help! - 11/06/2014
... daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them to do that. We've just plain run out of room in the parts holding...
Forum - 12/06/2019
... are claiming with 2 labor op you should reduce the time by any overlapping time. Here's from GM Global Warranty Mngmt User Manual under submitting a transaction. · One Concern Results in Replacement of Component in Pairs: When repairs necessitate...
Forum - 12/04/2019
... let them review it. They will tell you how to proceed. This is the link: NVDReporting@gm.com ...
Forum - 10/01/2019
... so that's the one we are having to use. He was going to call Techline and ask them about it but GM is still on strike. I'm not sure this would have anything to do with it since everyone else in the country is getting their claims paid, but I thought...
Forum - 10/16/2019
... helpful. These are some of the thought processes I use when it comes to OLH based on what I know GM will pay. you cannot ever include the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one...
Forum - 06/19/2019
... the parts/labor was a result of consequential damage. The transaction may have to be submitted for GM authorization (Warranty Support Center) if the parts or OLH ceiling is beyond Service Agent Empowerment limits. ...
Forum - 03/30/2020
... take a day off each week against my vacation pay if things keep on like this. Today I did some GM training and submitted feedback on a couple of issues related to a TSB. After I did transaction summaries for the weekend, adjusted my schedules, submitted...
Forum - 04/11/2020
... name of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and I haven't even paid...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 08/01/2018
... things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit it with the...
Forum - 08/01/2018
Thanks ewill3rd for your input! On a side note, noticed that GM has an available course: Technical Assistance Center (TAC) Case Handling (VMVDC.M17W2) - Course Description: The Dealer Case Management tool facilitates the processing of VOC, CA and...
Forum - 01/11/2019
... to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution is found....
Forum - 03/15/2019
... or registered. Any question as to whether a panel(s) can be replaced should be directed to the GM New Vehicle Damage Group. Note: A9000 / 057XXX labor codes in the Panel Repairs section are not allowed for use with transportation claims....
Forum - 05/05/2017
... is making sense, I basically need to know if it is possible to explain these miscommunications to GM so we are not debited the full amount. Thank you!...
Forum - 12/05/2017
... Shipping Label from the GWM system, must be maintained for future reference in accordance with the GM Service Policies & Procedures Manual. Don't forget to attach a copy of the job card to the transaction, and if you have to return a part with a...
Forum - 01/05/2018
... pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people...
Forum - 12/08/2017
... accessories, maintenance, or repair procedures. This transaction is used to submit for GM accessories installed on a vehicle (after production) prior to a sale or when purchased by the customer to add the accessories to the vehicle build. I...
Forum - 04/25/2018
... battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
Forum - 01/27/2017
... described in the product field action bulletin before customers take possession of these vehicles. GM requires that Service Agents check the Investigate Vehicle History screen in the Global Warranty Management system for any open product field actions...
Re: Technician Clock times - 08/04/2016
GM policy states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card." >>>>clock on/off each job card Additionally, "add-ons and OLH must have individual and specific on/off punch times." >>>>clock ...
Straight Time Reminder - 02/26/2024
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Bulletin 24-NA-054 - 03/23/2024
... is on and the button is pressed for the heated seats and on the steering wheel controls. GM’s response is as follows: This is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... with photos and supporting documentation, if applicable, to productfieldactionvehiclereport@gm.com. The form has been designed to speed dealer submission and form processing. The form provides a list of reasons to change the status, including vehicle...
... are claiming with 2 labor op you should reduce the time by any overlapping time. Here's from GM Global Warranty Mngmt User Manual under submitting a transaction. · One Concern Results in Replacement of Component in Pairs: When repairs necessitate...
Forum - 12/04/2019
... let them review it. They will tell you how to proceed. This is the link: NVDReporting@gm.com ...
Forum - 10/01/2019
... so that's the one we are having to use. He was going to call Techline and ask them about it but GM is still on strike. I'm not sure this would have anything to do with it since everyone else in the country is getting their claims paid, but I thought...
Forum - 10/16/2019
... helpful. These are some of the thought processes I use when it comes to OLH based on what I know GM will pay. you cannot ever include the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one...
Forum - 06/19/2019
... the parts/labor was a result of consequential damage. The transaction may have to be submitted for GM authorization (Warranty Support Center) if the parts or OLH ceiling is beyond Service Agent Empowerment limits. ...
Forum - 03/30/2020
... take a day off each week against my vacation pay if things keep on like this. Today I did some GM training and submitted feedback on a couple of issues related to a TSB. After I did transaction summaries for the weekend, adjusted my schedules, submitted...
Forum - 04/11/2020
... name of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and I haven't even paid...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 08/01/2018
... things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit it with the...
Forum - 08/01/2018
Thanks ewill3rd for your input! On a side note, noticed that GM has an available course: Technical Assistance Center (TAC) Case Handling (VMVDC.M17W2) - Course Description: The Dealer Case Management tool facilitates the processing of VOC, CA and...
Forum - 01/11/2019
... to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution is found....
Forum - 03/15/2019
... or registered. Any question as to whether a panel(s) can be replaced should be directed to the GM New Vehicle Damage Group. Note: A9000 / 057XXX labor codes in the Panel Repairs section are not allowed for use with transportation claims....
Forum - 05/05/2017
... is making sense, I basically need to know if it is possible to explain these miscommunications to GM so we are not debited the full amount. Thank you!...
Forum - 12/05/2017
... Shipping Label from the GWM system, must be maintained for future reference in accordance with the GM Service Policies & Procedures Manual. Don't forget to attach a copy of the job card to the transaction, and if you have to return a part with a...
Forum - 01/05/2018
... pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people...
Forum - 12/08/2017
... accessories, maintenance, or repair procedures. This transaction is used to submit for GM accessories installed on a vehicle (after production) prior to a sale or when purchased by the customer to add the accessories to the vehicle build. I...
Forum - 04/25/2018
... battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
Forum - 01/27/2017
... described in the product field action bulletin before customers take possession of these vehicles. GM requires that Service Agents check the Investigate Vehicle History screen in the Global Warranty Management system for any open product field actions...
Re: Technician Clock times - 08/04/2016
GM policy states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card." >>>>clock on/off each job card Additionally, "add-ons and OLH must have individual and specific on/off punch times." >>>>clock ...
Straight Time Reminder - 02/26/2024
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Bulletin 24-NA-054 - 03/23/2024
... is on and the button is pressed for the heated seats and on the steering wheel controls. GM’s response is as follows: This is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... with photos and supporting documentation, if applicable, to productfieldactionvehiclereport@gm.com. The form has been designed to speed dealer submission and form processing. The form provides a list of reasons to change the status, including vehicle...
Letter of Notification - 05/30/2024
... and inspection process documenting damage exceptions on the LON. Dealers should contact the GM Dealer Business Center....
Identifying a Causal Part - 05/30/2024
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product. Additionally, the labor operation code selected from the LTG applicable to the vehicle year/make/model is directly...
Reject of the Month - May 2024 - 04/23/2024
... error 872. Ineligible dealers or dealers with scan utilization below 98% must continue to GM Authorize all claims with error 872, include a copy of the job card with management authorization with the transaction. Important! Regardless of a dealer’s...
95/5 - 04/23/2024
... published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to use the actual completion date of the line. For...
Air Conditioning Repair Documentation - 07/30/2024
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
PDI Fluid Adds - 09/26/2024
... ISO 22241 standard for purity and concentration, meets API regulations, and meets or exceeds GM OE specifications. Labor code 0590062 has parameters set in GWM to allow reimbursement for up to 2.5 gallons (10 quarts) of DEF plus applicable dealer part...
Turning in Defective Warranty Parts - 09/26/2024
... inspection for a minimum of 7 days after receipt of claim payment, unless otherwise directed by a GM representative. Defects should be clearly marked, if identifiable. 12-volt batteries must also be retained for 7 days. Exceptions to the 7-day retention...
The Cause of Failure - 06/26/2024
... generic or 3 C’s that are copied from a SI Document or used over and over on each job card. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - October 2024 - 09/26/2024
... field. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with a copy of the job card and programming receipts for each completed programming service. The claim was rejected after WSC review...
Special Coverage Within Warranty and Beyond Warranty - 09/26/2024
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Forum - 10/10/2023
... that have achieved a SAVI scan utilization above 98%. Reference Number: 202310060001 Attention GM Dealership Service Manager and Warranty Administrator As announced in August, dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to...
Forum - 09/19/2023
... and it comes up blank so you have to line item search. Also how many times do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't...
Forum - 02/22/2024
... equipment to deal with. It could warrant someone filing feedback on the document for review. GM does this all the time and it is frustrating. Usually they mix up FWD and AWD and we all know AWD should pay more but the times get switched when they...
Forum - 05/16/2024
... administration by transaction type and are applicable only following expiration of the GM New Vehicle Warranties. Transaction Type Warranty Coverage ZPTI Dealer Installed Part Warranty ZPTI is to be used when a defective part fails beyond the new vehicle...
Forum - 12/13/2021
... just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance chart. They pay $50 for two of the V8 engines but on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong"...
Forum - 04/29/2021
... Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time documentation that is significantly less than the cumulative...
Forum - 07/07/2022
... The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced "grey area". I've been with them for 30 years. Grey should now be the color...
Forum - 08/17/2022
... sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component...
Forum - 09/22/2022
... and a tech who wants to get paid for doing the calibration after the glass was done but GM does not differentiate. In this instance, I would take the total labor time and multiply it by your labor rate and find a way to split that between your sublet...
Forum - 03/09/2023
... offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/21/2023
While "collateral" is a good explanation of what you are dealing with GM usually uses the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech...
Forum - 04/21/2023
... Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or...
Accessory Catalog Offerings - 06/26/2023
... submission. The labor operations may be found in the General Information/Dealer Installed GM Accessory Installation section of the Labor Time Guide. Choose the labor operation that applies, enter the labor operation with no labor or parts charged out....
Reject of the Month - June 2023 - 05/23/2023
... transmission, flushed the cooler, and performed an alignment. The claim was submitted with GM Authorization for payment, due to the claim total exceeding dealer empowerment. The claim rejected as the technician that performed the repair had not...
The Cause of Failure - 06/26/2023
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
... and inspection process documenting damage exceptions on the LON. Dealers should contact the GM Dealer Business Center....
Identifying a Causal Part - 05/30/2024
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product. Additionally, the labor operation code selected from the LTG applicable to the vehicle year/make/model is directly...
Reject of the Month - May 2024 - 04/23/2024
... error 872. Ineligible dealers or dealers with scan utilization below 98% must continue to GM Authorize all claims with error 872, include a copy of the job card with management authorization with the transaction. Important! Regardless of a dealer’s...
95/5 - 04/23/2024
... published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to use the actual completion date of the line. For...
Air Conditioning Repair Documentation - 07/30/2024
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
PDI Fluid Adds - 09/26/2024
... ISO 22241 standard for purity and concentration, meets API regulations, and meets or exceeds GM OE specifications. Labor code 0590062 has parameters set in GWM to allow reimbursement for up to 2.5 gallons (10 quarts) of DEF plus applicable dealer part...
Turning in Defective Warranty Parts - 09/26/2024
... inspection for a minimum of 7 days after receipt of claim payment, unless otherwise directed by a GM representative. Defects should be clearly marked, if identifiable. 12-volt batteries must also be retained for 7 days. Exceptions to the 7-day retention...
The Cause of Failure - 06/26/2024
... generic or 3 C’s that are copied from a SI Document or used over and over on each job card. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - October 2024 - 09/26/2024
... field. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with a copy of the job card and programming receipts for each completed programming service. The claim was rejected after WSC review...
Special Coverage Within Warranty and Beyond Warranty - 09/26/2024
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Forum - 10/10/2023
... that have achieved a SAVI scan utilization above 98%. Reference Number: 202310060001 Attention GM Dealership Service Manager and Warranty Administrator As announced in August, dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to...
Forum - 09/19/2023
... and it comes up blank so you have to line item search. Also how many times do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't...
Forum - 02/22/2024
... equipment to deal with. It could warrant someone filing feedback on the document for review. GM does this all the time and it is frustrating. Usually they mix up FWD and AWD and we all know AWD should pay more but the times get switched when they...
Forum - 05/16/2024
... administration by transaction type and are applicable only following expiration of the GM New Vehicle Warranties. Transaction Type Warranty Coverage ZPTI Dealer Installed Part Warranty ZPTI is to be used when a defective part fails beyond the new vehicle...
Forum - 12/13/2021
... just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance chart. They pay $50 for two of the V8 engines but on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong"...
Forum - 04/29/2021
... Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time documentation that is significantly less than the cumulative...
Forum - 07/07/2022
... The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced "grey area". I've been with them for 30 years. Grey should now be the color...
Forum - 08/17/2022
... sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component...
Forum - 09/22/2022
... and a tech who wants to get paid for doing the calibration after the glass was done but GM does not differentiate. In this instance, I would take the total labor time and multiply it by your labor rate and find a way to split that between your sublet...
Forum - 03/09/2023
... offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/21/2023
While "collateral" is a good explanation of what you are dealing with GM usually uses the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech...
Forum - 04/21/2023
... Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or...
Accessory Catalog Offerings - 06/26/2023
... submission. The labor operations may be found in the General Information/Dealer Installed GM Accessory Installation section of the Labor Time Guide. Choose the labor operation that applies, enter the labor operation with no labor or parts charged out....
Reject of the Month - June 2023 - 05/23/2023
... transmission, flushed the cooler, and performed an alignment. The claim was submitted with GM Authorization for payment, due to the claim total exceeding dealer empowerment. The claim rejected as the technician that performed the repair had not...
The Cause of Failure - 06/26/2023
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Air Conditioning Repair Documentation - 07/25/2023
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Reject of the Month - October 2023 - 09/25/2023
... card. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with notes stating that the code provided at submission was the only one generated. The claim was rejected after WSC review with comments...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Part Failure During Same Visit - 11/29/2023
... typically included. Depending on the store’s empowerment, it may be necessary to submit with GM Authorization for review. Depending on the cost of the part, authorization for excessive parts may be required. As a reminder, service management...
Transportation Panel Replacement Labor Operations - 02/28/2023
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. For the purpose of this policy, “new vehicle”...
Diagnosis Time When a Part was Ordered - 04/25/2023
... have the part express shipped to the dealership. The program is called Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Reject of the Month - January 2023 - 01/04/2023
... administrator confirmed that the repairing technician was 100% EV trained, with the appropriate GMIN listed on the transaction. There are certain scenarios in which GM will pay claims from a participating dealer that is eligible to service Hybrid/Electric...
3 C's - 01/04/2023
... it or break it, a solid foundation starts with the 3 C’s. The job card document provides GM with the repair story. Without the story or an incomplete story, the repair performed is not supported and subject to charge back in an audit situation....
Alternative Options - 01/24/2023
... of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for service management...
Coverage Limits - 06/20/2022
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper inserts are covered up to 7,500 miles. Any replacement...
Reject of the Month - June 2022 - 05/25/2022
... which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with GM Authorization as the ZREG transaction total exceeded $2,500. The error associated with the reject was 021: service agent exceeded the allowed amount for...
CPO Chevrolet Buick GMC Program - 08/22/2022
The Certified Pre-Owned program for Chevrolet, Buick, and GMC vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Proper Battery Testing - 01/27/2022
... reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct battery type and CCA rating during setup will ensure correct test results and prevent damage to the battery. If using a DCBS,...
Reject of the Month - January 2022 - 01/03/2022
... authorization codes, and transaction types. The transaction was resubmitted with GM Authorization and subsequently rejected with comments advising the dealer to remove the diagnostic time associated with the repair from the base time field...
Battery Reminders - 03/28/2022
... situation warrants it. These reasons are not valid reasons for not having a test code. Tip: For AGM batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions...
Battery Warranty Coverage - 08/30/2021
... out of the Bumper-to-Bumper warranty is ZPTI. As a reminder, ZPTI transactions over $500 require GM authorization and attaching a copy of the original battery replacement job card. Battery replacement must be supported by the test result from a...
Bulletin Updates - 08/30/2021
... Information>Specifications. Battery details may also be found in Techlink (https://gm-techlink.com) in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated...
CSMT App Enhanced - 12/01/2021
... out to all dealers in all regions in January. Replacement Parts Traceability (RPT): provides GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers...
General Motors ID Numbers - 12/01/2021
GM recently published a “reminder” in GlobalConnect regarding GMIN numbers. Each dealership employee has a unique 9-digit General Motors ID Number, commonly referred to as GMIN. Transactions showing an invalid or false GMIN will reject. Under ...
Bolt EV/EUV Recall - 12/01/2021
... eligibility to perform the recall repairs will be restricted. Only technicians certified by GM to work on Electric Models may perform repairs on Electric Models. Transactions that are submitted with EV repairs performed by a technician that has...
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Reject of the Month - October 2023 - 09/25/2023
... card. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with notes stating that the code provided at submission was the only one generated. The claim was rejected after WSC review with comments...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Part Failure During Same Visit - 11/29/2023
... typically included. Depending on the store’s empowerment, it may be necessary to submit with GM Authorization for review. Depending on the cost of the part, authorization for excessive parts may be required. As a reminder, service management...
Transportation Panel Replacement Labor Operations - 02/28/2023
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. For the purpose of this policy, “new vehicle”...
Diagnosis Time When a Part was Ordered - 04/25/2023
... have the part express shipped to the dealership. The program is called Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Reject of the Month - January 2023 - 01/04/2023
... administrator confirmed that the repairing technician was 100% EV trained, with the appropriate GMIN listed on the transaction. There are certain scenarios in which GM will pay claims from a participating dealer that is eligible to service Hybrid/Electric...
3 C's - 01/04/2023
... it or break it, a solid foundation starts with the 3 C’s. The job card document provides GM with the repair story. Without the story or an incomplete story, the repair performed is not supported and subject to charge back in an audit situation....
Alternative Options - 01/24/2023
... of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for service management...
Coverage Limits - 06/20/2022
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper inserts are covered up to 7,500 miles. Any replacement...
Reject of the Month - June 2022 - 05/25/2022
... which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with GM Authorization as the ZREG transaction total exceeded $2,500. The error associated with the reject was 021: service agent exceeded the allowed amount for...
CPO Chevrolet Buick GMC Program - 08/22/2022
The Certified Pre-Owned program for Chevrolet, Buick, and GMC vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Proper Battery Testing - 01/27/2022
... reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct battery type and CCA rating during setup will ensure correct test results and prevent damage to the battery. If using a DCBS,...
Reject of the Month - January 2022 - 01/03/2022
... authorization codes, and transaction types. The transaction was resubmitted with GM Authorization and subsequently rejected with comments advising the dealer to remove the diagnostic time associated with the repair from the base time field...
Battery Reminders - 03/28/2022
... situation warrants it. These reasons are not valid reasons for not having a test code. Tip: For AGM batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions...
Battery Warranty Coverage - 08/30/2021
... out of the Bumper-to-Bumper warranty is ZPTI. As a reminder, ZPTI transactions over $500 require GM authorization and attaching a copy of the original battery replacement job card. Battery replacement must be supported by the test result from a...
Bulletin Updates - 08/30/2021
... Information>Specifications. Battery details may also be found in Techlink (https://gm-techlink.com) in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated...
CSMT App Enhanced - 12/01/2021
... out to all dealers in all regions in January. Replacement Parts Traceability (RPT): provides GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers...
General Motors ID Numbers - 12/01/2021
GM recently published a “reminder” in GlobalConnect regarding GMIN numbers. Each dealership employee has a unique 9-digit General Motors ID Number, commonly referred to as GMIN. Transactions showing an invalid or false GMIN will reject. Under ...
Bolt EV/EUV Recall - 12/01/2021
... eligibility to perform the recall repairs will be restricted. Only technicians certified by GM to work on Electric Models may perform repairs on Electric Models. Transactions that are submitted with EV repairs performed by a technician that has...
Job Card Requirements - 10/26/2021
... card for a new customer as consistency in attaching a current IVH is not always there. GM eliminated the customer’s address as a requirement a few years ago. This requirement was eliminated due to privacy laws. In general, most customer’s...
Cross-Line Warranty - 10/26/2021
... negative ownership experience. Participation in cross-line warranty is voluntary. GM dealerships are prohibited from promoting or advertising cross-line warranty repair capability. Any violation of this could result in an audit, chargeback, or...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
The Dealership Team - 02/21/2019
... with return requirements, ensuring that part return requests are handled in a timely manner and to GM specification. By making this a team effort (more than just one person), there is less chance that a return will be overlooked. Regardless if...
Components & Services with Limited Coverage - 03/27/2019
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Electrical Diagnosis - 01/21/2019
... has clocked if the technician documentation does not support the time. According to GM, there are over 1,100 labor operations that include diagnosis time. Technicians, however, don’t necessarily know what those labor operations are. To compensate...
Air Conditioning Repair Documentation - 07/30/2019
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - June 2019 - 05/29/2019
... the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and after review, was rejected by the WSC agent. The warranty administrator was instructed...
Process and Time Management - 01/28/2020
... and procedures as well as helping those involved in warranty transactions understand all that GM requires. Check out www.jlwarranty.com for a workshop near you! ...
Important Bulletin Updates - 03/27/2020
... of 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
Accuracy - 09/24/2019
... repairing the customer’s concern, as well as customer satisfaction with your dealership and GM. Undeveloped or vague customer concern statements are counter-productive to the technician accurately completing the repair. While you may not...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Chemical Spotting and Rail Dust - 07/30/2019
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Educating the Team - 08/27/2019
... has done the same for the service advisors, offering information on dealership changes, as well as GM policy updates. The advisors also have access to the jlwarranty Member’s Area to watch the informative, short warranty videos. ewill3rd credits...
Straight Time - 02/17/2020
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
Pre-Repair Authorization - 10/23/2019
... Confirm that the VIN listed on the transaction matches the VIN that was entered with the PRA. GM Pre-Repair Authorization must be selected in the Authorization/Comments field of the transaction. Enter the PRA authorization number in the PRA field that...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... to as Emission Select State Component Limited Warranty in IVH, the only emissions warranty on your GM vehicle is the 8 years/80,000 mile warranty, which covers the Catalytic Converter and certain control modules. Heavy Duty Emission related components...
Reject of the Month - August 2021 - 07/27/2021
... is determined that the information submitted does not appear to be in error, submit the claim with GM Authorization for review. Service management explanation to support resubmission of the claim is required. Attach a copy of the job card showing the...
Takata Airbag Recall - 06/29/2021
... is available for Takata airbag recalls. Bulletin 18-NA-094 identifies in a table the GM recalls and vehicles that are eligible for courtesy transportation reimbursement. This could include one-way or two-way shuttle service, one half-day vehicle rental...
What's the Cause? - 06/29/2021
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - June 2021 - 05/26/2021
... the correct torsion bar. The recall affects certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... It is imperative that service advisors understand this restriction as any transaction submitted to GM will reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is...
Reject of the Month - February 2021 - 01/27/2021
... paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently rejected with the OLH excessive, part incompatibility errors, and the comments by the reviewer indicating...
... card for a new customer as consistency in attaching a current IVH is not always there. GM eliminated the customer’s address as a requirement a few years ago. This requirement was eliminated due to privacy laws. In general, most customer’s...
Cross-Line Warranty - 10/26/2021
... negative ownership experience. Participation in cross-line warranty is voluntary. GM dealerships are prohibited from promoting or advertising cross-line warranty repair capability. Any violation of this could result in an audit, chargeback, or...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
The Dealership Team - 02/21/2019
... with return requirements, ensuring that part return requests are handled in a timely manner and to GM specification. By making this a team effort (more than just one person), there is less chance that a return will be overlooked. Regardless if...
Components & Services with Limited Coverage - 03/27/2019
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Electrical Diagnosis - 01/21/2019
... has clocked if the technician documentation does not support the time. According to GM, there are over 1,100 labor operations that include diagnosis time. Technicians, however, don’t necessarily know what those labor operations are. To compensate...
Air Conditioning Repair Documentation - 07/30/2019
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - June 2019 - 05/29/2019
... the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and after review, was rejected by the WSC agent. The warranty administrator was instructed...
Process and Time Management - 01/28/2020
... and procedures as well as helping those involved in warranty transactions understand all that GM requires. Check out www.jlwarranty.com for a workshop near you! ...
Important Bulletin Updates - 03/27/2020
... of 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
Accuracy - 09/24/2019
... repairing the customer’s concern, as well as customer satisfaction with your dealership and GM. Undeveloped or vague customer concern statements are counter-productive to the technician accurately completing the repair. While you may not...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Chemical Spotting and Rail Dust - 07/30/2019
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Educating the Team - 08/27/2019
... has done the same for the service advisors, offering information on dealership changes, as well as GM policy updates. The advisors also have access to the jlwarranty Member’s Area to watch the informative, short warranty videos. ewill3rd credits...
Straight Time - 02/17/2020
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
Pre-Repair Authorization - 10/23/2019
... Confirm that the VIN listed on the transaction matches the VIN that was entered with the PRA. GM Pre-Repair Authorization must be selected in the Authorization/Comments field of the transaction. Enter the PRA authorization number in the PRA field that...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... to as Emission Select State Component Limited Warranty in IVH, the only emissions warranty on your GM vehicle is the 8 years/80,000 mile warranty, which covers the Catalytic Converter and certain control modules. Heavy Duty Emission related components...
Reject of the Month - August 2021 - 07/27/2021
... is determined that the information submitted does not appear to be in error, submit the claim with GM Authorization for review. Service management explanation to support resubmission of the claim is required. Attach a copy of the job card showing the...
Takata Airbag Recall - 06/29/2021
... is available for Takata airbag recalls. Bulletin 18-NA-094 identifies in a table the GM recalls and vehicles that are eligible for courtesy transportation reimbursement. This could include one-way or two-way shuttle service, one half-day vehicle rental...
What's the Cause? - 06/29/2021
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - June 2021 - 05/26/2021
... the correct torsion bar. The recall affects certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... It is imperative that service advisors understand this restriction as any transaction submitted to GM will reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is...
Reject of the Month - February 2021 - 01/27/2021
... paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently rejected with the OLH excessive, part incompatibility errors, and the comments by the reviewer indicating...
Proactive Alerts - 08/25/2020
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim...
Components and Services with Limited Coverage - 06/23/2020
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Reject of the Month - July 2020 - 06/23/2020
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the job card and OLH punch times. The following concerns were noted with the reject:...
CSMT PRA Process - 09/22/2020
... of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused...
Reject of the Month - November 2020 - 10/27/2020
... Damage Reporting Form. The form must be completed and submitted to NVD via email: NVDReporting@gm.com with any supporting documentation. ...
Reject of the Month - January 2021 - 12/29/2020
... corresponding authorization codes, and transaction types and resubmitted the transaction with GM Authorization for review. The transaction rejected with comments advising the dealer to remove the diagnostic time associated with the repair...
Required Job Card Information - 12/29/2020
... that lists the most common warranty non-compliance deviations. This list is generated from GM Audit reviews and provides the most common things that are charged back in a dealership audit of warranty job cards. This month we will highlight the following...
Diagnostic Time Increased - 07/23/2018
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
Up Assemblies (UPDATED) - 07/23/2018
You may have received notification that GM will be performing an adjustment on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly....
GlobalConnect Shortcuts - 08/20/2018
... dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if...
Authorization Updates - 01/21/2019
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of...
Dealer empowerment program - 10/24/2018
... decision is appropriate, the online Policy Evaluation Tool must be executed to determine the GM Participation level for the total repair cost (calculated at warranty rates). Policy repairs are indicated by selecting the appropriate radio button at transaction...
Consequential Damage Repairs - 11/29/2018
... 18-NA-146 for more information. When submitting a consequential damage claim that will require GM Authorization, provide detailed comments supporting the request for OLH as a result of the consequential damage. Occasionally, consequential damage doesn’t...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
More on Attachments - 03/26/2018
... about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing...
Tire Replacement - 11/21/2017
... tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount. See bulletin 00-03-10-003 for specifics and the Labor Time Guide...
Wheel Alignment Policies - 12/21/2017
GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles ...
What is Customer Enthusiasm? - 12/21/2017
... that could fall within the guidelines of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Part Return Process - 04/17/2017
... diagnosis, most often component replacement and refrigerant. Because refrigerant is available from GM in bulk quantities, there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... www.chevroletprotectionplan.com- www.buickprotectionplan.com- www.cadillacprotectionplan.com- www.gmcprotectionplan.com Phone: Call AMT Warranty Corporation at 877.265.1072 Email: Send the claim documentation via email to: protectionplanclaims@amtrustgroup.com Fax:...
Reject of the Month - 06/19/2017
... by the DMA prior to transaction submission. The transaction was submitted for review with GM Authorization due to excessive OLH, with a copy of the technician time documentation and management authorization attached. The technician had six...
The WPC and Partial Shipment - 08/22/2017
... attach the WPC shipping document and the job card in GWM and email to warrantypartscenterusa@gm.com. When emailing documents, please put transaction number in the subject field. Apparently the part or parts were returned to the WPC but the shipping...
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim...
Components and Services with Limited Coverage - 06/23/2020
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Reject of the Month - July 2020 - 06/23/2020
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the job card and OLH punch times. The following concerns were noted with the reject:...
CSMT PRA Process - 09/22/2020
... of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused...
Reject of the Month - November 2020 - 10/27/2020
... Damage Reporting Form. The form must be completed and submitted to NVD via email: NVDReporting@gm.com with any supporting documentation. ...
Reject of the Month - January 2021 - 12/29/2020
... corresponding authorization codes, and transaction types and resubmitted the transaction with GM Authorization for review. The transaction rejected with comments advising the dealer to remove the diagnostic time associated with the repair...
Required Job Card Information - 12/29/2020
... that lists the most common warranty non-compliance deviations. This list is generated from GM Audit reviews and provides the most common things that are charged back in a dealership audit of warranty job cards. This month we will highlight the following...
Diagnostic Time Increased - 07/23/2018
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
Up Assemblies (UPDATED) - 07/23/2018
You may have received notification that GM will be performing an adjustment on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly....
GlobalConnect Shortcuts - 08/20/2018
... dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if...
Authorization Updates - 01/21/2019
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of...
Dealer empowerment program - 10/24/2018
... decision is appropriate, the online Policy Evaluation Tool must be executed to determine the GM Participation level for the total repair cost (calculated at warranty rates). Policy repairs are indicated by selecting the appropriate radio button at transaction...
Consequential Damage Repairs - 11/29/2018
... 18-NA-146 for more information. When submitting a consequential damage claim that will require GM Authorization, provide detailed comments supporting the request for OLH as a result of the consequential damage. Occasionally, consequential damage doesn’t...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
More on Attachments - 03/26/2018
... about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing...
Tire Replacement - 11/21/2017
... tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount. See bulletin 00-03-10-003 for specifics and the Labor Time Guide...
Wheel Alignment Policies - 12/21/2017
GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles ...
What is Customer Enthusiasm? - 12/21/2017
... that could fall within the guidelines of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Part Return Process - 04/17/2017
... diagnosis, most often component replacement and refrigerant. Because refrigerant is available from GM in bulk quantities, there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... www.chevroletprotectionplan.com- www.buickprotectionplan.com- www.cadillacprotectionplan.com- www.gmcprotectionplan.com Phone: Call AMT Warranty Corporation at 877.265.1072 Email: Send the claim documentation via email to: protectionplanclaims@amtrustgroup.com Fax:...
Reject of the Month - 06/19/2017
... by the DMA prior to transaction submission. The transaction was submitted for review with GM Authorization due to excessive OLH, with a copy of the technician time documentation and management authorization attached. The technician had six...
The WPC and Partial Shipment - 08/22/2017
... attach the WPC shipping document and the job card in GWM and email to warrantypartscenterusa@gm.com. When emailing documents, please put transaction number in the subject field. Apparently the part or parts were returned to the WPC but the shipping...
Reject of the Month - Missing Documentation - 08/22/2017
... for the technicians to refer to when completing either of these recalls. In late July, GM released Global Message GCUS-9-4443 and bulletin 17-NA-242 that address unneeded programming events. The Service Programming System was updated to prohibit...
Reject of the Month - - 07/25/2017
... the module associated with the repair. Error 050: Part Number XX is Restricted and Requires GM Authorization Error 051: Service Agent is Not Allowed to Submit Part Product Line 06 Error 072: Total Parts Amount Exceeds the Allowance for Labor Code...
Chemical Spotting and Rail Dust - 07/25/2017
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Noncompliance Debits: Battery / Transmission - 12/21/2016
GM announced in early December that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid ...
Wheel Alignment - 01/23/2017
... position of various steering and suspension components. Automotive Technology: A Systems Approach GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Reject of the Month - 01/23/2017
... causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January 15, 2016, the receipt of error code 068 will result in...
Consequential Damage - 06/27/2016
Getting a detailed customer concern documented on the job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen...
May 2016 Recall Update - 04/28/2016
... an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra 1500 and 2015 Chevrolet Silverado and GMC Sierra vehicles equipped with Auxiliary Switch Bank (RPO 9L7). Safety Recall 15757B: Under Hood Fire: This...
July 2016 Recall Update - 06/27/2016
... to add a note at the beginning of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up...
Bulletin 04-00-89-015J: - 03/26/2015
... management authorization, not the warranty administrator or service advisor signature. GM has developed a clear set of policies (evident in P&P and the Operating Procedures bulletin) to ensure that everyone on their team is on the same page,...
July 2015 Recall Update - 06/30/2015
... Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC Terrain vehicles equipped with electronic power steering. Involved vehicles are covered for a period of 10 years/150,000 miles.Special Coverage 14311B:...
Transportation Claim Inspections Process - 05/09/2014
... Examples of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck. Or, an owner's manual written in the wrong language. If vehicles are delivered during a time when the dealership is closed, they must be inspected...
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Warranty Performance Analysis - 07/02/2010
... with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal to the gross profit from those claims, or...
Basic Documentation - 01/19/2011
... of organization and habit. Utilizing a require documentation check list such as jlwarranty's GM Job Card Check List is a great way to ensure that all essential data has been collected and all required information has been completed before submitting...
June 2011 Recall Update - 06/08/2011
... models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector....
Rust Happens - 08/09/2011
... repairs can get expensive and if the panel does have to be replaced, routing the claim for GM approval is almost always necessary. S5070 Hood - Corrosion Perforation Repair S5090 Fender...
Technician Clock Time - 10/01/2013
... total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must be accountable through the technician's time...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... to SPAC when CSO for Service Lane Parts are not available at the local PDC. In these instances, GM will pay for overnight shipping. Dealers will also be able to write parts orders later in the day for next day shipments from their local PDC. The new...
August 2013 Recall Update - 07/30/2013
... Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be entitled to a refund. The coverage addresses...
March 2013 Recall Update - 03/11/2013
... 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy 2006-2007 model year vehicles may have a condition in which fluid has entered...
iPhone on Wheels - 03/08/2012
... company that developed some of the iPhone's Siri voice technology is working with Ford and GM to create software that uses natural language for commands. ...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
... for the technicians to refer to when completing either of these recalls. In late July, GM released Global Message GCUS-9-4443 and bulletin 17-NA-242 that address unneeded programming events. The Service Programming System was updated to prohibit...
Reject of the Month - - 07/25/2017
... the module associated with the repair. Error 050: Part Number XX is Restricted and Requires GM Authorization Error 051: Service Agent is Not Allowed to Submit Part Product Line 06 Error 072: Total Parts Amount Exceeds the Allowance for Labor Code...
Chemical Spotting and Rail Dust - 07/25/2017
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Noncompliance Debits: Battery / Transmission - 12/21/2016
GM announced in early December that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid ...
Wheel Alignment - 01/23/2017
... position of various steering and suspension components. Automotive Technology: A Systems Approach GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Reject of the Month - 01/23/2017
... causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January 15, 2016, the receipt of error code 068 will result in...
Consequential Damage - 06/27/2016
Getting a detailed customer concern documented on the job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen...
May 2016 Recall Update - 04/28/2016
... an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra 1500 and 2015 Chevrolet Silverado and GMC Sierra vehicles equipped with Auxiliary Switch Bank (RPO 9L7). Safety Recall 15757B: Under Hood Fire: This...
July 2016 Recall Update - 06/27/2016
... to add a note at the beginning of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up...
Bulletin 04-00-89-015J: - 03/26/2015
... management authorization, not the warranty administrator or service advisor signature. GM has developed a clear set of policies (evident in P&P and the Operating Procedures bulletin) to ensure that everyone on their team is on the same page,...
July 2015 Recall Update - 06/30/2015
... Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC Terrain vehicles equipped with electronic power steering. Involved vehicles are covered for a period of 10 years/150,000 miles.Special Coverage 14311B:...
Transportation Claim Inspections Process - 05/09/2014
... Examples of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck. Or, an owner's manual written in the wrong language. If vehicles are delivered during a time when the dealership is closed, they must be inspected...
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Warranty Performance Analysis - 07/02/2010
... with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal to the gross profit from those claims, or...
Basic Documentation - 01/19/2011
... of organization and habit. Utilizing a require documentation check list such as jlwarranty's GM Job Card Check List is a great way to ensure that all essential data has been collected and all required information has been completed before submitting...
June 2011 Recall Update - 06/08/2011
... models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector....
Rust Happens - 08/09/2011
... repairs can get expensive and if the panel does have to be replaced, routing the claim for GM approval is almost always necessary. S5070 Hood - Corrosion Perforation Repair S5090 Fender...
Technician Clock Time - 10/01/2013
... total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must be accountable through the technician's time...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... to SPAC when CSO for Service Lane Parts are not available at the local PDC. In these instances, GM will pay for overnight shipping. Dealers will also be able to write parts orders later in the day for next day shipments from their local PDC. The new...
August 2013 Recall Update - 07/30/2013
... Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be entitled to a refund. The coverage addresses...
March 2013 Recall Update - 03/11/2013
... 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy 2006-2007 model year vehicles may have a condition in which fluid has entered...
iPhone on Wheels - 03/08/2012
... company that developed some of the iPhone's Siri voice technology is working with Ford and GM to create software that uses natural language for commands. ...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
Effective Use of Self-Authorization Codes - 08/09/2012
... is under the assumption a self-authorization code is necessary, when it may not have been. GM has a report that shows a service agent's effective use of self-authorization codes. To view this report, go to the Analyze Warranty tab and select View Warranty...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Brake Pads and Rotors - 08/30/2012
... items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads are still considered...
Dexos1 Reimbursement - 12/18/2012
... be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube,...
The Way it Used to Be - 12/18/2012
... service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims but require approval from your DMA before proceeding with a corrective...
December 2012 Recall Update - 12/18/2012
... issue with the timing chain in certain 2009 Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2007 GMC Acadia; 2009 GMC Acadia vehicles that are equipped with a 2.8L/3.6L engine. Dealers are instructed to replace the timing chain. The service procedure...
November 2013 Recall Update - 11/18/2013
... to confirm that they are properly fastened. The recall involves certain 2011 Chevrolet Express and GMC Savana vehicles. Safety Recall 12213-Brake Vacuum Micro Switch: The dealer is instructed by this safety recall to remove and replace the microswitch...
May 2015 Recall Update - 04/28/2015
... replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine....
Pyramid Repairs - 12/21/2016
... is claiming substantially more warranty expense and could result in a repair order review by GM personnel. Pyramid repairs and repeat repairs both require authorization code R for payment. A repeat repair that is a comeback requires service management...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Reject of the Month - 03/21/2017
... case, the extra review of the transaction ensured that the correct repair data was reported to GM. Simply selecting a labor operation based on the level of repair performed does not accurately identify the failure and may create 067 and 068 rejects....
Service Programming System - 03/21/2017
... that are submitted with invalid codes will be subject to debit. The codes are decodable by GM and identify the module that was reprogrammed. Bulletin 06-08-47-001 Warranty, SPS, Control Module Diagnostics, and Configuration Information, Programming,...
Time Documentation - 06/19/2017
... becomes necessary to scan and attach the job card with time documentation to the transaction for GM Authorization, confirm that the punch times are dark enough, allowing it to be read clearly. 5.) Time documentation must not be altered in any way....
Reject of the Month - 04/23/2018
... 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear...
Signatures - 10/23/2018
... that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession, insurance representatives will confirm that there is...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
Diagnostic Time Self Review - 12/19/2018
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Reject of the Month - 07/23/2018
... daily time records, occurred on a few other transactions because the copies electronically sent to GM for the review contained illegible time on/off and/or date stamps on the peel and sticks. As a result, the transactions were subject to debit as the...
Maintenance Service Rejects - 07/23/2018
... warranty claims before you submit them. One reject we see far too often are rejects for the GM maintenance services. While maintenance is covered for 2 years or 24,000 miles, whichever happens first, the customer only receives two service events....
Rental Vehicle Damage - 12/29/2020
GM recently published a report of Best Practices when dealing with a customer that damaged your rental vehicle and subsequently, their insurance company. Obviously, the situation can be contentious and if full disclosure wasn’t discussed at the ...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one ...
Damage that is not Considered Transportation Damage - 07/30/2020
... from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on a Chevrolet, the vehicle has part/option discrepancies. These situations are to be noted directly on the Carrier’s delivery receipt/ePOD or...
New Vehicle Inspections - 04/29/2021
... after the time of delivery. Under the STI Delivery Process, (for a participating service agent) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified by...
Reject of the Month - 12/02/2019
... as an informational message, then transitioned to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing...
Reject of the Month - September 2019 - 08/27/2019
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed...
... is under the assumption a self-authorization code is necessary, when it may not have been. GM has a report that shows a service agent's effective use of self-authorization codes. To view this report, go to the Analyze Warranty tab and select View Warranty...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Brake Pads and Rotors - 08/30/2012
... items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads are still considered...
Dexos1 Reimbursement - 12/18/2012
... be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube,...
The Way it Used to Be - 12/18/2012
... service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims but require approval from your DMA before proceeding with a corrective...
December 2012 Recall Update - 12/18/2012
... issue with the timing chain in certain 2009 Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2007 GMC Acadia; 2009 GMC Acadia vehicles that are equipped with a 2.8L/3.6L engine. Dealers are instructed to replace the timing chain. The service procedure...
November 2013 Recall Update - 11/18/2013
... to confirm that they are properly fastened. The recall involves certain 2011 Chevrolet Express and GMC Savana vehicles. Safety Recall 12213-Brake Vacuum Micro Switch: The dealer is instructed by this safety recall to remove and replace the microswitch...
May 2015 Recall Update - 04/28/2015
... replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine....
Pyramid Repairs - 12/21/2016
... is claiming substantially more warranty expense and could result in a repair order review by GM personnel. Pyramid repairs and repeat repairs both require authorization code R for payment. A repeat repair that is a comeback requires service management...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Reject of the Month - 03/21/2017
... case, the extra review of the transaction ensured that the correct repair data was reported to GM. Simply selecting a labor operation based on the level of repair performed does not accurately identify the failure and may create 067 and 068 rejects....
Service Programming System - 03/21/2017
... that are submitted with invalid codes will be subject to debit. The codes are decodable by GM and identify the module that was reprogrammed. Bulletin 06-08-47-001 Warranty, SPS, Control Module Diagnostics, and Configuration Information, Programming,...
Time Documentation - 06/19/2017
... becomes necessary to scan and attach the job card with time documentation to the transaction for GM Authorization, confirm that the punch times are dark enough, allowing it to be read clearly. 5.) Time documentation must not be altered in any way....
Reject of the Month - 04/23/2018
... 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear...
Signatures - 10/23/2018
... that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession, insurance representatives will confirm that there is...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
Diagnostic Time Self Review - 12/19/2018
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Reject of the Month - 07/23/2018
... daily time records, occurred on a few other transactions because the copies electronically sent to GM for the review contained illegible time on/off and/or date stamps on the peel and sticks. As a result, the transactions were subject to debit as the...
Maintenance Service Rejects - 07/23/2018
... warranty claims before you submit them. One reject we see far too often are rejects for the GM maintenance services. While maintenance is covered for 2 years or 24,000 miles, whichever happens first, the customer only receives two service events....
Rental Vehicle Damage - 12/29/2020
GM recently published a report of Best Practices when dealing with a customer that damaged your rental vehicle and subsequently, their insurance company. Obviously, the situation can be contentious and if full disclosure wasn’t discussed at the ...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one ...
Damage that is not Considered Transportation Damage - 07/30/2020
... from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on a Chevrolet, the vehicle has part/option discrepancies. These situations are to be noted directly on the Carrier’s delivery receipt/ePOD or...
New Vehicle Inspections - 04/29/2021
... after the time of delivery. Under the STI Delivery Process, (for a participating service agent) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified by...
Reject of the Month - 12/02/2019
... as an informational message, then transitioned to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing...
Reject of the Month - September 2019 - 08/27/2019
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed...
October 2019 Recall Update - 09/24/2019
... are involved in the special coverage that applies to various model year Buick, Chevrolet, and GMC models. The vehicles may have a condition that could cause the evaporative emissions purge valve to not fully close. Dealers are to replace the evaporative...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Diagnostic Time Self Review - 01/03/2020
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable warranty section, for 15 years or 150,000 miles, whichever occurs first....
Did You Know? - 07/30/2019
... and Transaction Authorization Matrix The 8 key policies included in the bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms...
Diagnostic Time - 07/30/2019
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
January 2022 Recall Update - 01/04/2022
... in the recall population. The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects...
New Year, New Compliance Initiative - 01/04/2022
... is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with actual date and...
Reject of the Month - December 2021 - 12/01/2021
... be Authorized and Must be Corrected As stated within the error message, the error cannot be GM Authorized for payment and is issued in conjunction with another error. The other error must be addressed in order to resolve error 243. An example...
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Other Labor Hours - 08/22/2022
... be monitored. If your dealership claims more than the expected OLH, based on a calculation made by GM, it may lead to excess warranty expense. ...
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Servicing EV Models - 06/20/2022
... are ineligible for payment. However, only for the following specific activities listed below, GM will pay claims from a Participating Dealer who is eligible to service Chevrolet Hybrid/Electric Models when the work is completed by any of their dealer...
Dealer Empowerment - 04/25/2023
... 2023 and future model years). All other Cadillac Models - Up to $1500 All other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the...
Reject of the Month - May 2023 - 04/25/2023
... with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed. Throughout the rollout, exceptions may be submitted for WSC review. As a best...
Most Common Audit Deviations - 09/25/2023
Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies,...
Add On Repair Report - 09/25/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
Reject of the Month - July 2023 - 06/27/2023
... documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been completed. If any are missing, the claim will reject and the required service procedure will...
Forum - 02/22/2023
... been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your dealer's carelessness rather than that of someone along the chain. I'm not the best at transportation claims but I think the LON is only...
Forum - 07/06/2021
... Warranty) Non-warranty Service Agent provided services, such as customer pay The Chevrolet Buick GMC Courtesy Transportation Program (CTP) or Cadillac Courtesy Transportation Alternative (CTA) program may have temporary provisions. Please consult...
Forum - 08/15/2023
... of the container with a permanent marker. 2. U.S. Dealers – Please go to www.gmwpc.com, click on the UPS emblem, enter your BAC and select “dealer inquires.” Select “available forms” located on the left side...
Forum - 07/20/2023
... each box (instead of tab). Seems to be better but not 100 percent. So I am assuming now it is GM Global. since we are being asked about it. ...
Add On Repair Report - 09/26/2024
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
... are involved in the special coverage that applies to various model year Buick, Chevrolet, and GMC models. The vehicles may have a condition that could cause the evaporative emissions purge valve to not fully close. Dealers are to replace the evaporative...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Diagnostic Time Self Review - 01/03/2020
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable warranty section, for 15 years or 150,000 miles, whichever occurs first....
Did You Know? - 07/30/2019
... and Transaction Authorization Matrix The 8 key policies included in the bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms...
Diagnostic Time - 07/30/2019
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
January 2022 Recall Update - 01/04/2022
... in the recall population. The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects...
New Year, New Compliance Initiative - 01/04/2022
... is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with actual date and...
Reject of the Month - December 2021 - 12/01/2021
... be Authorized and Must be Corrected As stated within the error message, the error cannot be GM Authorized for payment and is issued in conjunction with another error. The other error must be addressed in order to resolve error 243. An example...
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Other Labor Hours - 08/22/2022
... be monitored. If your dealership claims more than the expected OLH, based on a calculation made by GM, it may lead to excess warranty expense. ...
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Servicing EV Models - 06/20/2022
... are ineligible for payment. However, only for the following specific activities listed below, GM will pay claims from a Participating Dealer who is eligible to service Chevrolet Hybrid/Electric Models when the work is completed by any of their dealer...
Dealer Empowerment - 04/25/2023
... 2023 and future model years). All other Cadillac Models - Up to $1500 All other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the...
Reject of the Month - May 2023 - 04/25/2023
... with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed. Throughout the rollout, exceptions may be submitted for WSC review. As a best...
Most Common Audit Deviations - 09/25/2023
Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies,...
Add On Repair Report - 09/25/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
Reject of the Month - July 2023 - 06/27/2023
... documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been completed. If any are missing, the claim will reject and the required service procedure will...
Forum - 02/22/2023
... been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your dealer's carelessness rather than that of someone along the chain. I'm not the best at transportation claims but I think the LON is only...
Forum - 07/06/2021
... Warranty) Non-warranty Service Agent provided services, such as customer pay The Chevrolet Buick GMC Courtesy Transportation Program (CTP) or Cadillac Courtesy Transportation Alternative (CTA) program may have temporary provisions. Please consult...
Forum - 08/15/2023
... of the container with a permanent marker. 2. U.S. Dealers – Please go to www.gmwpc.com, click on the UPS emblem, enter your BAC and select “dealer inquires.” Select “available forms” located on the left side...
Forum - 07/20/2023
... each box (instead of tab). Seems to be better but not 100 percent. So I am assuming now it is GM Global. since we are being asked about it. ...
Add On Repair Report - 09/26/2024
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Reject of the Month - November 2024 - 10/31/2024
... physical copy of the job card (or scan and retain the receipt(s) with the electronic job card). If GM Authorization is required on the claim, attach copies of the programming receipts to the transaction to assist with claim review. Submit the transaction...
LPO and ACO Accessories - 07/30/2024
... type ZSET. Find the corresponding labor operation in General Information/ Dealer Installed GM Accessory Installation. Select the Service Agent Installed Option button. Enter the part number in the Parts field of the transaction. Submit the...
Reject of the Month - August 2024 - 07/30/2024
... with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval. The claim total, $10,824, exceeds the allowed amount for a ZREG transaction. The transaction rejected with the following comments:...
Cadillac U-Courtesy Transportation Program - 04/23/2024
Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate...
Subject to Inspection Deliveries (STI) - 05/30/2024
... occur after the time of delivery. Under the STI Delivery Process, (for a participating dealership) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified...
Reject of the Month - February 2024 - 01/29/2024
... to the excessive claim amount for a ZPTI transaction type, the transaction was submitted with GM Authorization for review. The claim was rejected after review. Comments stated to update transaction type ZREG as the vehicle is still within the...
GlobalConnect Recovery - 01/29/2024
GM has released a GlobalConnect recovery website that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be ...
Re: NEW GLOBAL - 07/17/2015
... the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM SiriusXM Radio Dealer Resources, Product Information and...
Forum - 02/12/2018
... from the other punch times for that job card, and support the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service...
Forum - 02/06/2018
... for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent. And if the customer truly was unaware their vehicle was still under warranty,...
Re: Taking a Poll - 04/13/2010
1. I've been doing this for just over a year now. 2. I've only worked for GM...we have Buick, GMC, Chevrolet, Cadillac, and Pontiac...from time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and...
Claim type B w/ vehicle in warranty. - 03/20/2009
... this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Re: Taking a Poll - 08/20/2008
... Jeep 3) Trained by the Warranty Admn at the time and took good notes 4) J&L reference cards and GM Dealer World 5) 20+ 6) Reading tech notes and "waiting" on the Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12)...
Re: Taking a Poll - 06/16/2008
... Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information to help you do your job? P & P, my...
Re: Taking a Poll - 06/06/2008
... no training when I started, so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing...
Re: Taking a Poll - 08/20/2008
1. I have been doing warranty for 20 years. 2. I work with GM, GMC, Caterpillar,Workhorse,UD, and Isuzu. 3. I wasn't given any training, I started as a Temp here and one day the warranty clerk quit. I wasn't real busy so I decided to give it a try. ...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Warranty Briefs: Empowerment Level - 08/05/2022
... Management. Under the Analyze Warranty Tab, select "View Service Agent Profile." Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Special Coverage Repairs - 09/24/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment. Dealers may encounter vehicles that are experiencing the same condition that is the subject of a special coverage bulletin...
Consumer Part Warranty - 04/02/2020
... transfer case is sold over-the counter, the part is covered with labor included when repaired by a GM dealer or a qualified Independent Service Center, on-highway applications only. Parts only warranty when consumer repaired or when installed in a non-highway...
Straight Time - 02/24/2023
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
... physical copy of the job card (or scan and retain the receipt(s) with the electronic job card). If GM Authorization is required on the claim, attach copies of the programming receipts to the transaction to assist with claim review. Submit the transaction...
LPO and ACO Accessories - 07/30/2024
... type ZSET. Find the corresponding labor operation in General Information/ Dealer Installed GM Accessory Installation. Select the Service Agent Installed Option button. Enter the part number in the Parts field of the transaction. Submit the...
Reject of the Month - August 2024 - 07/30/2024
... with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval. The claim total, $10,824, exceeds the allowed amount for a ZREG transaction. The transaction rejected with the following comments:...
Cadillac U-Courtesy Transportation Program - 04/23/2024
Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate...
Subject to Inspection Deliveries (STI) - 05/30/2024
... occur after the time of delivery. Under the STI Delivery Process, (for a participating dealership) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified...
Reject of the Month - February 2024 - 01/29/2024
... to the excessive claim amount for a ZPTI transaction type, the transaction was submitted with GM Authorization for review. The claim was rejected after review. Comments stated to update transaction type ZREG as the vehicle is still within the...
GlobalConnect Recovery - 01/29/2024
GM has released a GlobalConnect recovery website that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be ...
Re: NEW GLOBAL - 07/17/2015
... the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM SiriusXM Radio Dealer Resources, Product Information and...
Forum - 02/12/2018
... from the other punch times for that job card, and support the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service...
Forum - 02/06/2018
... for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent. And if the customer truly was unaware their vehicle was still under warranty,...
Re: Taking a Poll - 04/13/2010
1. I've been doing this for just over a year now. 2. I've only worked for GM...we have Buick, GMC, Chevrolet, Cadillac, and Pontiac...from time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and...
Claim type B w/ vehicle in warranty. - 03/20/2009
... this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Re: Taking a Poll - 08/20/2008
... Jeep 3) Trained by the Warranty Admn at the time and took good notes 4) J&L reference cards and GM Dealer World 5) 20+ 6) Reading tech notes and "waiting" on the Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12)...
Re: Taking a Poll - 06/16/2008
... Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information to help you do your job? P & P, my...
Re: Taking a Poll - 06/06/2008
... no training when I started, so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing...
Re: Taking a Poll - 08/20/2008
1. I have been doing warranty for 20 years. 2. I work with GM, GMC, Caterpillar,Workhorse,UD, and Isuzu. 3. I wasn't given any training, I started as a Temp here and one day the warranty clerk quit. I wasn't real busy so I decided to give it a try. ...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Warranty Briefs: Empowerment Level - 08/05/2022
... Management. Under the Analyze Warranty Tab, select "View Service Agent Profile." Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Special Coverage Repairs - 09/24/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment. Dealers may encounter vehicles that are experiencing the same condition that is the subject of a special coverage bulletin...
Consumer Part Warranty - 04/02/2020
... transfer case is sold over-the counter, the part is covered with labor included when repaired by a GM dealer or a qualified Independent Service Center, on-highway applications only. Parts only warranty when consumer repaired or when installed in a non-highway...
Straight Time - 02/24/2023
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
Panel Repairs - 05/25/2016
... claim. But, there are situations where damage to a panel is a legitimate warranty repair. GM describes panel repair defects as a dent or ding waves or ripples in the panel, rough welds weld spatter, and non-rust through corrosion. If a vehicle is delivered...
Perforation Corrosion Repairs - 08/25/2020
... repair with their signature, date, time, and explanation before the transaction is submitted to GM. Both the body and the paint technician must have clocked time to support what they are asking to be paid. It's important to note that Straight Time labor...
Warranty Briefs: Air Conditioning - 12/08/2017
... I think it's a pretty cool topic. Yep. A pretty coooool topic. Since refrigerant is available from GM in bulk quantities there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Forum - 02/21/2018
... two years of "Guaranteed Backflag of OLH ™" to get here. But once I convinced all our GM techs that any requests for OLH would not be paid to them if such punches were non-compliant, we've had little problem getting OLH requests paid by WSC. ...
Forum - 03/31/2017
GM-Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter...
Forum - 10/14/2020
... going to use Xtime appointments I found that the customer's concern does not always pull over to GM correctly and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction...
Reject of the Month - June 2024 - 05/30/2024
... the SPS WCC provided after each successful event on the job card. When the claim is submitted, GM will check SPS logs to validate that all events have been completed. If any are missing, the job card will be rejected. If the technician fails to document...
April 2024 Recall Update - 03/23/2024
... may fall between the seats when the adjacent seat is tipped and slid forward in certain 2019-23 GMC Acadia vehicles. Dealers are advised to add an elastic strap to correct the condition. The recall is in effect until March 31, 2026 and affects approximately...
Pre-Repair Authorization - 08/28/2024
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired rather than replaced, if a cushion only is being replaced, replacing a...
Vehicle Wide Programming - 07/30/2024
GM’s latest architectural design contains a significant number of electronic modules that may require software updates. The updates are important to correct issues and to enhance vehicle functions. Rather than programming modules individually, Vehicle ...
Forum - 07/31/2021
... (add line, client signature, other hours, excessive parts) Straight time authorization Parts: non-GM part numbers billed Parts billed to incorrect lines etc. Advisors do not get paid until the invoice is closed, this allows them to stay motivated in...
March 2023 Recall Update - 02/28/2023
... are involved in the recall program, including certain 2015 Buick Enclave, Chevrolet Traverse and GMC Acadia vehicles. Dealers are instructed to replace the front driver airbag module and return the replaced front driver airbag module to the WPC. Customer...
February 2023 Recall Update - 01/24/2023
... by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer Satisfaction Recall...
Out of Warranty - 11/21/2022
... repairs are required to be approved by management prior to the first transaction submission. GM states the Policy Evaluation Tool should be utilized once the vehicle has been diagnosed and it has been determined that a Policy repair is appropriate or...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Customer Concern Verification Sheets - 08/22/2022
... or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were updated this year, that are designed to help ask those questions that will help technicians...
September 2021 Recall Update - 08/30/2021
... procedure on disabling the tire. Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil...
8-Point Bulletin Review - 08/30/2021
... and Accounting of Labor Time – This section of the bulletin states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID number, as well as the start...
Reject of the Month - 07/30/2019
... be informational only, e.g. an informational message will be published with inaccurate codes. Once GM provides notification that the SPS validation system is active, transactions containing invalid codes will reject. The following tips are designed to...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... customer copies, warranty copies, file copies, and scrapping copies, depending on the DMS. GM’s policy in regards to customer signatures is that they are obtained prior to repairs being performed, with the customer’s signature acknowledging...
Letter of Notification - 04/22/2019
... be completed on the LON: Dealer code Delivery date to the Dealer Facility Carrier code “GM” Exception, Carrier code “IT” should be used when dealers are performing in-transit repairs Vehicle Identification Number (VIN) Carrier’s...
The Fundamentals - 05/29/2019
... Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data, including specs, is documented...
Add on Repairs - 01/21/2019
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect, is not willing to pay for a repair that is a technician misdiagnosis or a repair added for...
February 2019 Recall Update - 01/21/2019
... 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously...
Mail Out Review & Add On Repairs - 04/22/2019
Warranty reviews are an avenue for GM to evaluate and reinforce that policies and procedures are being followed correctly and that invalid repairs are not being reimbursed. Some service agents haven’t had a job card review in quite a while, whereas...
... claim. But, there are situations where damage to a panel is a legitimate warranty repair. GM describes panel repair defects as a dent or ding waves or ripples in the panel, rough welds weld spatter, and non-rust through corrosion. If a vehicle is delivered...
Perforation Corrosion Repairs - 08/25/2020
... repair with their signature, date, time, and explanation before the transaction is submitted to GM. Both the body and the paint technician must have clocked time to support what they are asking to be paid. It's important to note that Straight Time labor...
Warranty Briefs: Air Conditioning - 12/08/2017
... I think it's a pretty cool topic. Yep. A pretty coooool topic. Since refrigerant is available from GM in bulk quantities there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Forum - 02/21/2018
... two years of "Guaranteed Backflag of OLH ™" to get here. But once I convinced all our GM techs that any requests for OLH would not be paid to them if such punches were non-compliant, we've had little problem getting OLH requests paid by WSC. ...
Forum - 03/31/2017
GM-Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter...
Forum - 10/14/2020
... going to use Xtime appointments I found that the customer's concern does not always pull over to GM correctly and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction...
Reject of the Month - June 2024 - 05/30/2024
... the SPS WCC provided after each successful event on the job card. When the claim is submitted, GM will check SPS logs to validate that all events have been completed. If any are missing, the job card will be rejected. If the technician fails to document...
April 2024 Recall Update - 03/23/2024
... may fall between the seats when the adjacent seat is tipped and slid forward in certain 2019-23 GMC Acadia vehicles. Dealers are advised to add an elastic strap to correct the condition. The recall is in effect until March 31, 2026 and affects approximately...
Pre-Repair Authorization - 08/28/2024
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired rather than replaced, if a cushion only is being replaced, replacing a...
Vehicle Wide Programming - 07/30/2024
GM’s latest architectural design contains a significant number of electronic modules that may require software updates. The updates are important to correct issues and to enhance vehicle functions. Rather than programming modules individually, Vehicle ...
Forum - 07/31/2021
... (add line, client signature, other hours, excessive parts) Straight time authorization Parts: non-GM part numbers billed Parts billed to incorrect lines etc. Advisors do not get paid until the invoice is closed, this allows them to stay motivated in...
March 2023 Recall Update - 02/28/2023
... are involved in the recall program, including certain 2015 Buick Enclave, Chevrolet Traverse and GMC Acadia vehicles. Dealers are instructed to replace the front driver airbag module and return the replaced front driver airbag module to the WPC. Customer...
February 2023 Recall Update - 01/24/2023
... by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer Satisfaction Recall...
Out of Warranty - 11/21/2022
... repairs are required to be approved by management prior to the first transaction submission. GM states the Policy Evaluation Tool should be utilized once the vehicle has been diagnosed and it has been determined that a Policy repair is appropriate or...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Customer Concern Verification Sheets - 08/22/2022
... or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were updated this year, that are designed to help ask those questions that will help technicians...
September 2021 Recall Update - 08/30/2021
... procedure on disabling the tire. Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil...
8-Point Bulletin Review - 08/30/2021
... and Accounting of Labor Time – This section of the bulletin states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID number, as well as the start...
Reject of the Month - 07/30/2019
... be informational only, e.g. an informational message will be published with inaccurate codes. Once GM provides notification that the SPS validation system is active, transactions containing invalid codes will reject. The following tips are designed to...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... customer copies, warranty copies, file copies, and scrapping copies, depending on the DMS. GM’s policy in regards to customer signatures is that they are obtained prior to repairs being performed, with the customer’s signature acknowledging...
Letter of Notification - 04/22/2019
... be completed on the LON: Dealer code Delivery date to the Dealer Facility Carrier code “GM” Exception, Carrier code “IT” should be used when dealers are performing in-transit repairs Vehicle Identification Number (VIN) Carrier’s...
The Fundamentals - 05/29/2019
... Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data, including specs, is documented...
Add on Repairs - 01/21/2019
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect, is not willing to pay for a repair that is a technician misdiagnosis or a repair added for...
February 2019 Recall Update - 01/21/2019
... 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously...
Mail Out Review & Add On Repairs - 04/22/2019
Warranty reviews are an avenue for GM to evaluate and reinforce that policies and procedures are being followed correctly and that invalid repairs are not being reimbursed. Some service agents haven’t had a job card review in quite a while, whereas...
Pre-Repair Authorization - 01/29/2020
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired by refinishing or replacing a sub-component, replacing a component as...
Technician Identification and Accounting of Labor Time - 01/28/2020
... by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits,...
Looking Up Labor Operations - 02/27/2020
... a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s labor rate. In the past, the responsibility of looking...
March 2020 Recall Update - 02/27/2020
... been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the program. Safety Recall 17248-01 Loss of Steering Assist: The recall bulletin has...
Customer Signatures - 12/02/2019
... time, and an explanation that details why the customer didn’t sign the job card is required. GM requires no other customer signature on any other copy of the job card, including invoice copies. For a detailed list of situations that require...
Reject of the Month - March 2021 - 02/25/2021
... with potential for charge back. As a reminder: if the transaction has to be submitted with GM Authorization for Review (e.g. transaction total exceeds empowerment level), and/or a copy of the transaction has to be attached to the transaction, the items...
Job Card Write-Up and Final Closeout - 05/26/2021
... prior to write up so the correct in-service date can be entered when creating the job card. While GM now allows an IVH in lieu of a correct in-service date, it is always best to have the correct in-service date on the printed job card. Not all service...
Reject of the Month - August 2020 - 07/30/2020
... cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017 GMC Yukon with 84,390 miles to address an air conditioning not cooling concern. The diagnosing technician found that the condenser was leaking on the left...
A Better Cause of Failure - 05/28/2020
... may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires technician cause and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Global Warranty Management - 09/25/2018
... Included Maintenance 2019: Most 2019 model year Chevrolet, Buick, GMC, and Cadillac vehicles include the first scheduled maintenance visit within 12 months of delivery. There are a few exceptions: - 2019 Corvette includes two maintenance visits...
April 2018 Recall Update - 03/26/2018
... of the Takata air bag inflator. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through March 31, 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
May 2018 Recall Update - 04/23/2018
... effect through April 30, 2018. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through April 30, 2018, and the used air bag inflator returned. Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... Region and eight zones in the South Central Region as part of a pilot program. As a courtesy, GM will continue to accept applicable transactions without a PRA for job cards dated through January 21, 2018. It is expected that a national rollout...
Certified Elite - 01/22/2018
... thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
August 2017 Recall Update - 07/25/2017
... and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag and Pretensioner Non Deploy: The service procedure and warranty information...
Important Documents - Bulletins - 10/24/2017
Over the course of any given day we refer to countless GM bulletins and resources to provide support, justification, clarification, and resolution for warranty related issues. Many of these resources reside either in an electronic folder on my desktop...
February 2017 Recall Update - 01/23/2017
... 15438-01: Front Passenger Air Bag Inflator: Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall to address a condition in which the front passenger air bag inflator may experience an alteration...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... to the battery terminal posts Select the correct CCA Select the proper battery type; Flooded, AGM, or Stop/Start AGM (Auxiliary Battery). Reminder: the Spiral AGM battery is not used by GM, although this battery type may be used in customer pay situations.-...
September 2016 Recall Update - 08/23/2016
... Coverage 15810: Catalytic Converter Replacement: Certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the special coverage that addresses thermal damage or face erosion of the catalytic converter. Dealers...
June 2014 Recall Update - 06/06/2014
... are scheduled for release. Upcoming Safety Recall 13146: Low-Beam Headlamps Inoperative: GM has announced the upcoming recall for all 2005-2007 Chevrolet Corvette vehicles. The recall is to address an issue with the headlamp low-beam relay control...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... or front/rear, is not necessary unless it is indicated in a service information bulletin and GM has determined that both sides should be replaced in pairs. If that is the case, either the bulletin or LTG will indicate a labour operation for both sides,...
What Really Needs to be Printed? - 12/24/2010
... types of supporting documentation that must be "retained, made available, and copies provided to GM personnel upon request". While bulletin specific information, e.g. labour operation number, bulletin number or specific procedures may simply be noted...
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired by refinishing or replacing a sub-component, replacing a component as...
Technician Identification and Accounting of Labor Time - 01/28/2020
... by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits,...
Looking Up Labor Operations - 02/27/2020
... a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s labor rate. In the past, the responsibility of looking...
March 2020 Recall Update - 02/27/2020
... been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the program. Safety Recall 17248-01 Loss of Steering Assist: The recall bulletin has...
Customer Signatures - 12/02/2019
... time, and an explanation that details why the customer didn’t sign the job card is required. GM requires no other customer signature on any other copy of the job card, including invoice copies. For a detailed list of situations that require...
Reject of the Month - March 2021 - 02/25/2021
... with potential for charge back. As a reminder: if the transaction has to be submitted with GM Authorization for Review (e.g. transaction total exceeds empowerment level), and/or a copy of the transaction has to be attached to the transaction, the items...
Job Card Write-Up and Final Closeout - 05/26/2021
... prior to write up so the correct in-service date can be entered when creating the job card. While GM now allows an IVH in lieu of a correct in-service date, it is always best to have the correct in-service date on the printed job card. Not all service...
Reject of the Month - August 2020 - 07/30/2020
... cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017 GMC Yukon with 84,390 miles to address an air conditioning not cooling concern. The diagnosing technician found that the condenser was leaking on the left...
A Better Cause of Failure - 05/28/2020
... may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires technician cause and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Global Warranty Management - 09/25/2018
... Included Maintenance 2019: Most 2019 model year Chevrolet, Buick, GMC, and Cadillac vehicles include the first scheduled maintenance visit within 12 months of delivery. There are a few exceptions: - 2019 Corvette includes two maintenance visits...
April 2018 Recall Update - 03/26/2018
... of the Takata air bag inflator. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through March 31, 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
May 2018 Recall Update - 04/23/2018
... effect through April 30, 2018. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through April 30, 2018, and the used air bag inflator returned. Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... Region and eight zones in the South Central Region as part of a pilot program. As a courtesy, GM will continue to accept applicable transactions without a PRA for job cards dated through January 21, 2018. It is expected that a national rollout...
Certified Elite - 01/22/2018
... thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
August 2017 Recall Update - 07/25/2017
... and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag and Pretensioner Non Deploy: The service procedure and warranty information...
Important Documents - Bulletins - 10/24/2017
Over the course of any given day we refer to countless GM bulletins and resources to provide support, justification, clarification, and resolution for warranty related issues. Many of these resources reside either in an electronic folder on my desktop...
February 2017 Recall Update - 01/23/2017
... 15438-01: Front Passenger Air Bag Inflator: Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall to address a condition in which the front passenger air bag inflator may experience an alteration...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... to the battery terminal posts Select the correct CCA Select the proper battery type; Flooded, AGM, or Stop/Start AGM (Auxiliary Battery). Reminder: the Spiral AGM battery is not used by GM, although this battery type may be used in customer pay situations.-...
September 2016 Recall Update - 08/23/2016
... Coverage 15810: Catalytic Converter Replacement: Certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the special coverage that addresses thermal damage or face erosion of the catalytic converter. Dealers...
June 2014 Recall Update - 06/06/2014
... are scheduled for release. Upcoming Safety Recall 13146: Low-Beam Headlamps Inoperative: GM has announced the upcoming recall for all 2005-2007 Chevrolet Corvette vehicles. The recall is to address an issue with the headlamp low-beam relay control...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... or front/rear, is not necessary unless it is indicated in a service information bulletin and GM has determined that both sides should be replaced in pairs. If that is the case, either the bulletin or LTG will indicate a labour operation for both sides,...
What Really Needs to be Printed? - 12/24/2010
... types of supporting documentation that must be "retained, made available, and copies provided to GM personnel upon request". While bulletin specific information, e.g. labour operation number, bulletin number or specific procedures may simply be noted...
Submitting a Transportation Transaction - 07/01/2014
... with incorrect parts or option discrepancies, a warranty transaction is filed. For example, if a GMC truck was delivered with a Chevrolet grille, the correct grill should be installed and a warranty claim filed.Part 2: If the option discrepancy...
Transportation Transactions: Inspections - 03/21/2022
... of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck or an owner's manual written in the wrong language. If vehicles are delivered during at a time when the dealership is closed they must be inspected the next business...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
In January The availability of Chevrolet, Buick GMC, and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing...
Missed Revenue - Shuttles - 03/14/2022
... if they need a ride preferably when they make their service appointment so you will be prepared. GM will reimburse your dealership $7.50 for a one-way shuttle or $15 for a round-trip shuttle for any warranty repair. Most dealers offer shuttle service...
Warranty Briefs: Wheel Alignment - 12/08/2017
... angles are adjusted by changing the position of various steering and suspension components. GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
Getting a detailed customer concern documented on the job card not only is it a requirement from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service...
Most Common Warranty Deviations - 03/08/2023
... and procedures can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after...
... with incorrect parts or option discrepancies, a warranty transaction is filed. For example, if a GMC truck was delivered with a Chevrolet grille, the correct grill should be installed and a warranty claim filed.Part 2: If the option discrepancy...
Transportation Transactions: Inspections - 03/21/2022
... of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck or an owner's manual written in the wrong language. If vehicles are delivered during at a time when the dealership is closed they must be inspected the next business...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
In January The availability of Chevrolet, Buick GMC, and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing...
Missed Revenue - Shuttles - 03/14/2022
... if they need a ride preferably when they make their service appointment so you will be prepared. GM will reimburse your dealership $7.50 for a one-way shuttle or $15 for a round-trip shuttle for any warranty repair. Most dealers offer shuttle service...
Warranty Briefs: Wheel Alignment - 12/08/2017
... angles are adjusted by changing the position of various steering and suspension components. GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
Getting a detailed customer concern documented on the job card not only is it a requirement from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service...
Most Common Warranty Deviations - 03/08/2023
... and procedures can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after...
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Results found: 1748
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Disclosure of non-GM parts & non-GM Service Contracts - 07/03/2013
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the ...
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and ...
GM Employee Discount Program Extended - 02/17/2017
The Certified Service GM Employee Discount Program has been extended for the 2017 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Audit Mail-Out-Review - 02/17/2017
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the ...
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Non-GM Engine Calibrations - 03/26/2018
Bulletin 09-06-04-026 has been revised to include the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. ...
GM Authorization - 02/20/2018
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 02/20/2018
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Employee Discount - 01/22/2018
The Certified Service GM Employee Discount Program has been extended for the 2018 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... and repair types that require attaching documentation when a transaction requires routing for GM authorization. Not attaching a required document has become a key reason why so many dealers have seen their reject rate percentage increase in the last...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries. ...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core, ...
GM App - 06/27/2016
GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire ...
GM Owner Center - Recall Search - 05/24/2016
... IVH is not in service, dealers may view a vehicle's field action (recall) information within the GM Owner Center website. The Owner Center is accessible without a user id and password. The Owner Center is available by visiting www.my.gm.com. Select...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the...
GM Employee Discount for Service - 03/01/2016
The Certified Service GM Employee Discount Program has been extended for the 2016 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers ...
Non-GM Approved Equipment - 10/23/2015
Non approved battery chargers and boosters can damage headlamp bulbs, control modules, and other electrical components. Some non-approved devices have exceeded 20 volts during a jump start and subsequently damaged both low beam headlamp filaments. Any ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their ...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles. ...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Tesla & GM - 01/28/2014
The Tesla Model S is cornering the market for luxury electric sedans and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a...
GM Accessories Employee Discount Program - 01/29/2020
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
It is expected that GM warranty repairs will include GM parts. If a situation arises that a GM part is not available through all the acceptable GM approved sources, a comparable non-GM part may be used. Use of a non-GM part must be approved by the customer...
Disclosure for Non-GM Parts & Accessories - 04/29/2020
Thinking of installing non-GM parts or accessories on your customer’s new or used vehicle? While it may seem perfectly okay to do so, there are some pretty serious warnings that are outlined in the Policies and Procedures manual that your customer...
Non-GM Parts Require DMA Approval - 10/23/2015
GM published their policy on new vehicle alterations, incomplete vehicles, and the sale or installation of unapproved GM parts earlier this year. The message number is G_0000213676 and can be found in GlobalConnect under "My Old Messages." Select the ...
Full Disclosure - 07/25/2017
GM states in the Policy and Procedures manual that any non-approved changes to the Powertrain system on their vehicles that involve modifications, recalibrations, conversions, or the addition of non-GM approved products, are not their responsibility and ...
GM Employee Discount Program Extended - 02/17/2017
The Certified Service GM Employee Discount Program has been extended for the 2017 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Audit Mail-Out-Review - 02/17/2017
GM’s MOR process has transitioned from a conventional mail to a new web-based system. GlobalConnect users with a Dealer Principal and/or General Manager role selected within the Global profile will receive notification of a MOR. Confirm within the ...
GM Authorization Required - 12/21/2016
Error Code 66: Labor Code XX is restricted and requires GM authorization. DMA/DMC pre-approval must be obtained through the Empowerment Portal for repairs performed beyond the terms of any Applicable Warranty listed in IVH and the vehicle is beyond 6...
Non-GM Engine Calibrations - 03/26/2018
Bulletin 09-06-04-026 has been revised to include the 2018 model year, and to remove all turbocharged 4 cylinder engines. All claims submitted with labor operation 0600014, Suspected Tampering or Vehicle Modifications, must be routed to the WSC for review. ...
GM Authorization - 02/20/2018
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 02/20/2018
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Employee Discount - 01/22/2018
The Certified Service GM Employee Discount Program has been extended for the 2018 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Additionally,...
Transactions That Require Attachments with GM Authorization - 01/22/2018
... and repair types that require attaching documentation when a transaction requires routing for GM authorization. Not attaching a required document has become a key reason why so many dealers have seen their reject rate percentage increase in the last...
GM CCA Battery Service Center - 06/30/2015
GM has announced the opening of the new Battery Service Center (BSC). The new center will be the national distribution center for GM's Lithium Ion Batteries. The center, is the centralized source for distribution, storage and care of GM Li Ion batteries. ...
GM 2 Mode Hybrid Battery Assembly - 06/30/2015
GM has released a core, shipping and storage guideline for GM NiMH 2 Mode battery assembly part numbers 19180442 and 19117171 and any superseded part numbers. These batteries allow for a $1,000 core charge. In order to receive credit for the core, ...
GM App - 06/27/2016
GM is launching a smartphone app this summer that will allow its vehicle owners to check if their vehicle is subject to any open recalls. If there are any open recalls affecting the vehicle, the app directs the user to their preferred dealership to inquire ...
GM Owner Center - Recall Search - 05/24/2016
... IVH is not in service, dealers may view a vehicle's field action (recall) information within the GM Owner Center website. The Owner Center is accessible without a user id and password. The Owner Center is available by visiting www.my.gm.com. Select...
GM Parts Ordering - 04/28/2016
Parts are ordered by a GM service agent in a variety of ways: DRO (Daily Replenishment Order), is the standard way of ordering parts for the service agent's stock of parts. Parts ordered DRO will be assigned to the first stocking location in the...
GM Employee Discount for Service - 03/01/2016
The Certified Service GM Employee Discount Program has been extended for the 2016 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
GM Pre-Owned Collection - 02/02/2016
GM has made plans to launch an online service to sell low-mileage, used vehicles to consumers nationwide. The site will offer an online inventory of GM vehicles returned off lease, from daily rental operators, and from GM's company car program. Once shoppers ...
Non-GM Approved Equipment - 10/23/2015
Non approved battery chargers and boosters can damage headlamp bulbs, control modules, and other electrical components. Some non-approved devices have exceeded 20 volts during a jump start and subsequently damaged both low beam headlamp filaments. Any ...
GM and Ally Compete - 02/23/2015
GM plans to double its direct sales force to more than 80 employees this year as it works to influence dealers with the power of brand name products. Ally Financial and the GM Protection Plan product are the primary competition, although Ally sells their ...
Older and Non-GM Rental Vehicles - 09/09/2014
GM announced back in April, that due to the expected high demand for rental vehicles associated with the Ignition Recalls, they were waiving the requirement for current model year, or one year prior, vehicles be given to customers as rental vehicles. ...
Updated GM Requirements for Maintenance Services - 01/28/2014
Oil change frequency for all GM Maintenance plans is based on the Oil Life Monitor system and it is a requirement that the percent oil life remaining be documented on the job card for all GM plans. GM does allow oil changes to be performed at 7,500 miles,...
Tesla & GM - 01/28/2014
The Tesla Model S is cornering the market for luxury electric sedans and finds itself in direct competition with GM and other automakers for an affordable electric vehicle. In 2013, Tesla sold an estimated 19,000 Model S sedans. GM has begun selling a...
GM Accessories Employee Discount Program - 01/29/2020
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Non-GM Part - 08/27/2019
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
GM Bed Liner Repairs - 07/30/2019
... be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and ...
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles ...
GM Authorization and Attachments - 01/21/2019
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence...
GM Accessories Employee Discount Program - 01/21/2019
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Mail Out Reviews - 06/29/2021
The following claim scenarios were reviewed within the latest round of GM Mail Out Reviews handled by GM Audit Services. In each instance the transaction was debited due to incorrect or incomplete technician time clocking or documentation. The first...
GM Authorization and Attachments - 05/26/2021
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not...
GM Authorization - 02/25/2021
The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
GM Accessories Employee Discount Program - 01/27/2021
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Temporary Use of Non-GM Battery - 12/29/2020
GM’s has identified a supply constraint with GM/ACDelco 12-volt batteries. To ensure customer satisfaction, dealers may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This ...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed ...
GM Accessories Employee Discount Program - 02/28/2023
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Authorization - 02/28/2023
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM and Cruise - 06/20/2022
GM and Cruise will be the first companies in the world to run a commercial taxi service of self-driving cars in a major city. Cruise will use a fleet of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of ...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
GM Certified Service Employee Discount Program - 02/26/2013
The GM employee discount program that offers all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
The GM Service Policies and Procedures Manual Update - 11/05/2012
The GM Service Policies and Procedures Manual was updated in mid-October of this year. The GM Service Policies and Procedures Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
DMA pre-approval is required for the use of any non-GM supplied new or remanufactured part. If an original equipment part is not available, and the use of a non-GM part is approved, the service agent is to obtain comparable parts and indicate on the job...
GM Bed Liner Repairs - 07/30/2019
... be completed by an authorized sublet facility. For details on bed liner repairs go to: www.gmbedlinerrepair.com. ...
GM Replacement Parts Warranty - 06/26/2019
GM parts, those that are considered replacement parts for customer pay repairs, have different warranty coverages, but most parts are covered for 24 months, unlimited mileage. GM accessories added to the vehicle after it arrives at the dealership and ...
GM Invests in Assembly Plant - 04/22/2019
GM has announced plans to spend $300 million to build a new electric car at its Orion Assembly Plant north of Detroit. About 400 new workers will be added to work at the plant. The Orion plant currently builds the electric Chevrolet Bolt, autonomous vehicles ...
GM Authorization and Attachments - 01/21/2019
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization to the Warranty Support Center specialist for review. While reviewing the job card, the specialist is looking for adherence...
GM Accessories Employee Discount Program - 01/21/2019
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Mail Out Reviews - 06/29/2021
The following claim scenarios were reviewed within the latest round of GM Mail Out Reviews handled by GM Audit Services. In each instance the transaction was debited due to incorrect or incomplete technician time clocking or documentation. The first...
GM Authorization and Attachments - 05/26/2021
Quite often a transaction that requires GM authorization also requires an attachment. These claims are submitted with GM Authorization for review. In a review situation, adherence and compliance to Policies & Procedures is taken into account. Not...
GM Authorization - 02/25/2021
The GM Authorization request process is used to send transactions to the dealership’s primary Warranty Support Center expert or other GM representatives for authorization of certain transactions, including rejected transactions that are beyond the...
GM Service Replacement Part Warranties - 02/25/2021
Most GM service replacement parts replaced at a GM dealership carry a 24-month, unlimited mileage warranty. If the part fails within this warranty period, parts and labor, as well as towing, if necessary, are covered. If the part was sold over the counter,...
GM Accessories Employee Discount Program - 01/27/2021
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Temporary Use of Non-GM Battery - 12/29/2020
GM’s has identified a supply constraint with GM/ACDelco 12-volt batteries. To ensure customer satisfaction, dealers may install a non-GM battery when an OEM battery is not available for replacement under the New Vehicle Limited Warranty. This ...
GM Organizational Terms - 10/27/2020
... should factor in when deciding to run the PET. They are: Recently out of warranty Loyal GM new vehicle customer and/or loyal service customer (purchase of a protection plan, number of vehicles purchased, level of service business as shown in Service...
Non-GM Part - 05/29/2020
If the decision is made to use a non-GM part on a vehicle that is under warranty, Wholesale Pre-Approval is required by submitting a request through the Aftersales Empowerment Portal. Approval must be obtained prior to repairs. If the request is approved...
GM and The Moth - 08/29/2023
GM and The Moth have partnered to bring The Moth’s Pop-up Porch to Detroit and Ann Arbor. GM first partnered with the nonprofit a few years ago to hold storytelling workshops at GM for groups of employees and to sponsor events. Storytelling is viewed ...
GM Accessories Employee Discount Program - 02/28/2023
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
GM Authorization - 02/28/2023
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM and Cruise - 06/20/2022
GM and Cruise will be the first companies in the world to run a commercial taxi service of self-driving cars in a major city. Cruise will use a fleet of 30 driverless all-electric Chevrolet Bolts to transport passengers around in the northwest part of ...
Non-GM Calibrations - 05/14/2013
Dealers must verify that only GM calibrations are present whenever diagnostics determine that a hard part failure may have occurred on internal engine parts and before disassembly, repair or replacement of an engine assembly under warranty. For service...
Identifying Non-GM Engine and Transmission Calibrations for V6 and V8 Gasoline Engines - 04/12/2013
Bulletin 09-06-04-0026G has been updated and a significant change regarding GM calibration verification for major engine repairs or replacement is as follows:Be advised that GM REQUIRES retrieving the calibration information and performing the calibration...
GM Certified Service Employee Discount Program - 02/26/2013
The GM employee discount program that offers all US GM salaried, hourly and retired employees a discount towards any customer pay service or parts purchased at a participating US dealership has been extended for the 2013 calendar year. The discount is...
GM Dealer Replacement Parts Warranty Quick Reference Chart - 01/24/2013
The GM Dealer Replacement Parts Warranty Quick Reference Chart has been revised. The new chart may be found in the GlobalConnect Library tab in the Service category. Click on the Warranty link to open the results for that section. The new reference chart...
GM Maintenance Program Specifics - 01/10/2014
Over the last few years GM has initiated several maintenance programs that provide for complimentary oil changes, tire rotations, and multipoint inspections. As with most of GM programs, specific documentation is required to comply with the rules of the...
The GM Service Policies and Procedures Manual Update - 11/05/2012
The GM Service Policies and Procedures Manual was updated in mid-October of this year. The GM Service Policies and Procedures Manual was updated in mid-October of this year. The following are a few of the significant changes made for the 2012 edition.Article...
GM Certified Service Lifetime Service Guarantee - 06/06/2012
All GM service agents have the opportunity to offer their customers a Limited Lifetime Service Guarantee warranty, on eligible parts, by signing an agreement. The key factor in this guarantee is that the customer must return to the selling service agent...
GM Freight Expense - 06/06/2012
... with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The claim submission procedure within the bulletin states that if it...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
Select customers who have the GM credit card and service their vehicles at GM dealerships in the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time...
GM Auth Request Not Allowed - 11/17/2011
Error message 242, "GM Auth Request Not Allowed-Within Service Agent Self Auth Limits", means that the service agent has the empowerment to authorize the transaction. This error message cannot be routed to GM for review; it must be corrected at the service...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
GM-US - 04/27/2011
... for empowerment levels or performing an analysis of expense and expense trends be sure to select GM-US as the Business Unit. GM-US indicates warranty transactions. MIC, GMPP, is the other Business Unit selection. If no Business Unit is selected, GWM...
GM Acronyms - 04/12/2011
... cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In...
GM Routed Transactions - 06/07/2010
When a transaction requires routing for GM approval, written comments must be clear enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions...
GM Brakes - 05/12/2010
In early April GM announced that they will be expanding the use of brake override technology globally to all passenger cars with automatic transmissions and electronic throttle control by 2012. GM currently has braking performance standards that apply...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
GM announced an improved process for Courtesy Transportation rental reimbursement last month. The pre-approval process is no longer required effective with job cards dated on/after October 1, 2024, meaning dealers can simply submit their warranty transactions ...
GM Supplied Parts - 06/26/2024
GM may directly supply the dealer with parts for repair of a vehicle. In such cases, the dealer is entitled to an appropriate handling allowance of what the dealer would have received if the part was ordered through GMCCA. Parts P&P Article 2.1
Non-GM Parts - 06/26/2024
If a GM OE part is not available through GM, ACDelco Distributors or other GM Service Agents or approved sources when performing a warranty, policy, or any other vehicle service paid for in part or full by GM (excluding field action and emission repairs),...
GM Approvals - 03/23/2024
The majority of dealer submitted claims can be processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply...
GM Authorization - 02/26/2024
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 01/29/2024
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Vehicle Modification and Warranty Repairs - 11/17/2011
... labour operation is also used to reimburse dealers for their time when the situation involves non-GM vehicle modifications to a vehicle. This labour operation is intended to both pay the technician for their time involved in the diagnosis process...
Smart Care and Smart Care Wraps - 01/10/2014
Smart Care and Smart Care Wraps - Effective with plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing...
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes ...
Tesla and GM's Collab - 12/26/2023
GM has announced the adoption of the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. This will provide GM drivers with access to 15,000 Tesla Superchargers throughout North America beginning in 2024. GM recommends ...
Z Labour Operations - 09/19/2011
... dealership has terminated).Z2240 SaturnZ2241 Pontiac and Retained Brands.Buick and GMC Promotion: Complimentary lube, oil and filter or $20 off any customer pay service to select Buick and GMC owners. Dealerships must enroll in the program....
Rental Policies - 12/19/2014
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after ...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
... with a Customer Special Order part.When it becomes necessary to obtain a part by express shipping, GM will reimburse the actual express shipping charges for the warranty part order. The claim submission procedure within the bulletin states that if it...
GM Card Service, Parts, and Accessories Promotion - 12/15/2011
Select customers who have the GM credit card and service their vehicles at GM dealerships in the Northeast Region will be able to redeem a portion of their reward earnings on service work, or parts and accessories. This offer is for a limited time...
GM Auth Request Not Allowed - 11/17/2011
Error message 242, "GM Auth Request Not Allowed-Within Service Agent Self Auth Limits", means that the service agent has the empowerment to authorize the transaction. This error message cannot be routed to GM for review; it must be corrected at the service...
GM Service Policy & Procedures Updates - 10/14/2011
The GM Service Policy and Procedures manual underwent an update in September. The following are some of the notable changes from this revision:(Article 1.2.1.2) Adjustments and Wear Items - Just added to the list of items not covered due to vehicle use,...
Fluids and Non-GM Parts - 06/30/2011
When submitting for fluids and/or non-GM parts, enter the appropriate part number(s) in the parts field of the transaction. The part pricing must accompany a non-GM part entry. Denote the non-GM part by checking the non-GM part indicator with the tra...
GM-US - 04/27/2011
... for empowerment levels or performing an analysis of expense and expense trends be sure to select GM-US as the Business Unit. GM-US indicates warranty transactions. MIC, GMPP, is the other Business Unit selection. If no Business Unit is selected, GWM...
GM Acronyms - 04/12/2011
... cause a bit of confusion, SASR and DPVS, for example.Insider's tip: did you know that many common GM acronyms are listed in the Global Warranty Management Users Manual? The manual may be found in the service operations link of the GlobalConnect Library.In...
GM Routed Transactions - 06/07/2010
When a transaction requires routing for GM approval, written comments must be clear enough to give the GM representative enough information to pay the transaction. While training a new warranty administrator at a dealership recently, a number of transactions...
GM Brakes - 05/12/2010
In early April GM announced that they will be expanding the use of brake override technology globally to all passenger cars with automatic transmissions and electronic throttle control by 2012. GM currently has braking performance standards that apply...
GM Certified Used - 03/11/2010
The GM Certified Used family recently announced the addition of Saturn models to the certified vehicle line up. Through the program Saturn vehicles come equipped with a 12/12 bumper-to-bumper warranty. In addition, certified used Saturn vehicles also...
Improved Process for GM Courtesy Transportation Warranty Loaner Reimbursement - 10/31/2024
GM announced an improved process for Courtesy Transportation rental reimbursement last month. The pre-approval process is no longer required effective with job cards dated on/after October 1, 2024, meaning dealers can simply submit their warranty transactions ...
GM Supplied Parts - 06/26/2024
GM may directly supply the dealer with parts for repair of a vehicle. In such cases, the dealer is entitled to an appropriate handling allowance of what the dealer would have received if the part was ordered through GMCCA. Parts P&P Article 2.1
Non-GM Parts - 06/26/2024
If a GM OE part is not available through GM, ACDelco Distributors or other GM Service Agents or approved sources when performing a warranty, policy, or any other vehicle service paid for in part or full by GM (excluding field action and emission repairs),...
GM Approvals - 03/23/2024
The majority of dealer submitted claims can be processed and paid without the need for GM review or approval. GM entrusts dealers with an “open checkbook” approach with the agreement that all claims follow written warranty terms and comply...
GM Authorization - 02/26/2024
When a claim is submitted with GM Authorization for review, your expectation is that the claim will be paid. Chances are, the claim has rejected at least once, the dealer correctable issues have been resolved, and an issue remains that is preventing payment....
GM Accessories Employee Discount Program - 01/29/2024
... participants residing in the United States with the opportunity to purchase accessories with a GM discount at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of MSRP on eligible...
Vehicle Modification and Warranty Repairs - 11/17/2011
... labour operation is also used to reimburse dealers for their time when the situation involves non-GM vehicle modifications to a vehicle. This labour operation is intended to both pay the technician for their time involved in the diagnosis process...
Smart Care and Smart Care Wraps - 01/10/2014
Smart Care and Smart Care Wraps - Effective with plans sold on or after October 1, 2013, GMPP traditional Smart Care plans are being replaced by new plans called Smart Care and Smart Care Wraps. The entirely new programs have new labour operations, pricing...
Disclosure Requirements - 04/26/2022
Most GM dealers use GM, or GM approved parts for both warranty and customer pay repairs. When it comes to customer pay repairs, dealerships can install non-GM parts if that is what the customer wants, but it is a requirement that it is fully disclosed...
Aftermarket Repair Parts - 09/03/2015
GM plans to roll out a new pricing system this year for its OEM collision parts in an effort to take back market share from aftermarket parts makers. The new system will eliminate list price on GM collision parts and give collision repair shops quotes ...
Tesla and GM's Collab - 12/26/2023
GM has announced the adoption of the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. This will provide GM drivers with access to 15,000 Tesla Superchargers throughout North America beginning in 2024. GM recommends ...
Z Labour Operations - 09/19/2011
... dealership has terminated).Z2240 SaturnZ2241 Pontiac and Retained Brands.Buick and GMC Promotion: Complimentary lube, oil and filter or $20 off any customer pay service to select Buick and GMC owners. Dealerships must enroll in the program....
Rental Policies - 12/19/2014
Effective January 1, 2015, GM will revert back to the policy that courtesy transportation rental vehicles must be GM vehicles that are current or within the past one model year. GM allowed for non-GM rental vehicles, as well as older vehicles, for several...
Policy Repair Exceptions - 08/29/2023
GM sells new vehicles with a specified warranty. When that warranty runs out, by either time or mileage, GM allows for the possibility of some, if not all, financial assistance for the out of warranty repair. The amount of assistance is determined after ...
Disclosure Requirements - 09/27/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Towing - 10/26/2016
GM will reimburse towing charges for vehicles still within warranty that cannot be driven safely. Towing should be to the closest GM dealership, which may not be the customer's preference. The maximum tow dollar amount allowed is $130.00. Tow invoices ...
Courtesy Transportation - 01/10/2014
... service management was required to approve two or more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises....
Reject of the Month - 07/02/2012
846: Outside Factory Warranty. Aftermarket Extended Service Contract Found. Aftermarket Non-GM Service Contract information is currently being loaded into GlobalConnect IVH. The term "Aftermkt Non-GM Contract" will be displayed in the Service Contract...
Same Day Repairs - 04/12/2013
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for ...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
Policy and Customer Participation - 10/08/2012
Policy repairs have become a focal point within GM and the supporting documentation provided by the service agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production ...
SSO - 10/14/2011
GM Training using Single Sign On technology became accessible to all GM retail personnel via GlobalConnect in late August 2011. To access GM Training, click on the GM Training link in GlobalConnect. By utilizing this method, it is only necessary to sign ...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Preliminary Takata Airbag Recall - 07/28/2016
A flurry of communications was released by GM in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation...
Charitable Giving - 06/19/2017
GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications ...
Mail-In Rebate - 12/19/2014
GM Customer Care & Aftersales (GMCC&A) has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, ...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a ...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter...
The History of a Warranty Claim Submission - 01/06/2010
... to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not) payment. Difficult claims were often put at the bottom of the pile and sometimes...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
2013 Policy & Procedure Update - 06/19/2013
The first edition of the GM Service Policies and Procedures Manual was uploaded to GlobalConnect in early June. The following bullets highlight those updates.Article 1.1.3.2.1: The article contains the most current Powertrain Warranty Form which provides...
A Change in the Works - 10/08/2012
In January 2013, GM announced that all dealerships supported by the Regional Call Center (RCC) will become direct contact dealers. Those stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate ...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This...
Sublet Repairs - 07/29/2015
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair...
GM will reimburse towing charges for vehicles still within warranty that cannot be driven safely. Towing should be to the closest GM dealership, which may not be the customer's preference. The maximum tow dollar amount allowed is $130.00. Tow invoices ...
Courtesy Transportation - 01/10/2014
... service management was required to approve two or more rental days for Chevrolet, Buick, and GMC vehicles, and three or more days for Cadillac. The new requirement is that service management must only approve rental in excess of three days for all franchises....
Reject of the Month - 07/02/2012
846: Outside Factory Warranty. Aftermarket Extended Service Contract Found. Aftermarket Non-GM Service Contract information is currently being loaded into GlobalConnect IVH. The term "Aftermkt Non-GM Contract" will be displayed in the Service Contract...
Same Day Repairs - 04/12/2013
Beginning April 1st, GM has made several changes to support and reward service agents who focus on the goal of achieving same day repairs to their customer's vehicles. The average customer's hope is that when they take their vehicle to your dealership,...
Calibration Verification Numbers - 02/26/2013
GM has identified that there is an increased number of engine, transmission and catalytic converter part failures resulting from the use of non-GM (aftermarket) engine and transmission control calibrations. Bulletin 09-06-04-026 provides the process for ...
Job Aids in Global - 03/11/2013
Two new job aids have been added to the GlobalConnect Library. The first aid involves GM Accessories-Installation and Servicing. This aid covers procedures for GM Accessories that were installed prior to new vehicle delivery (PDI Installed LPO's) and...
Policy and Customer Participation - 10/08/2012
Policy repairs have become a focal point within GM and the supporting documentation provided by the service agent is being scrutinized as to why the policy decision was made and how much the customer participated towards the repair. The bullets below...
Global Platforms - 09/19/2011
GM has announced that it is consolidating its global vehicle platforms as part of an effort to reduce annual loses to product development difficulties. GM wants to reduce the costs related to cancelled programs, late changes to vehicles nearing production ...
SSO - 10/14/2011
GM Training using Single Sign On technology became accessible to all GM retail personnel via GlobalConnect in late August 2011. To access GM Training, click on the GM Training link in GlobalConnect. By utilizing this method, it is only necessary to sign ...
The Service Advisor - 03/10/2011
It has been said that service consultants are the face of General Motors. The customer purchases a vehicle from GM but never deals directly with any employee of the company; their dealings are with the dealership and most often with the service advisor....
Preliminary Takata Airbag Recall - 07/28/2016
A flurry of communications was released by GM in early June providing dealers with important information regarding the Preliminary Takata Airbag Recall. The first message was released on June 2, by Steve Hill, sharing details about NHTSA's investigation...
Charitable Giving - 06/19/2017
GM is revamping its $30 million a year charitable giving efforts to focus on high-tech education, safety, and economic sustainability. GM wants to use its dollars to more closely align with its corporate mission, which includes improving vehicle safety, ...
Chevrolet Colorado ZH2 - 10/24/2018
GM’s new military defense unit, GM Defense LLC, is up and running. GM made the decision about a year ago to resurrect it after selling its previous defense unit in 2003. The unit is expected to initially focus on military and aerospace applications ...
Mail-In Rebate - 12/19/2014
GM Customer Care & Aftersales (GMCC&A) has announced a $200 consumer mail-in rebate with the purchase of a dealer installed genuine GM parts engine or transmission on eligible 2009 or older GM vehicles. The rebate offer is valid on customer paid, ...
CarBravo - 01/27/2022
GM anticipates launching CarBravo this spring. The shopping platform is designed to boost used vehicles sales through GM dealerships. Customers will be offered more choice and access to shop significantly expanded inventories of both the dealer and a ...
Unavailable Original Equipment Part - 01/21/2019
Wholesale pre-approval is required, prior to performing repairs, for the use of any non-GM supplied, new or remanufactured part used when performing a warranty, policy, field action repair, or any other vehicle service paid for in part, or full, by GM....
Top 10 Things Service Advisors Should Never Do - 07/30/2013
... dealerships are a result of the customer scheduling an appointment to have the recall performed. GM notifies a customer when a recall has been issued on their vehicle with a letter. However, people move, sell their vehicles, or simply ignore the letter...
The History of a Warranty Claim Submission - 01/06/2010
... to 1971: Labor operations were applied on handwritten repair orders and a copy was mailed to GM. GM personnel reviewed each individual repair order and approved (or not) payment. Difficult claims were often put at the bottom of the pile and sometimes...
Isuzu Ascender - 04/12/2013
Special Coverage 11323 and Safety Recall 12180 were recently released by GM addressing a concern with a short circuit in the driver door switch. Both of the bulletins include Isuzu Ascender vehicles. Some Isuzu service facilities may not have the necessary...
2013 Policy & Procedure Update - 06/19/2013
The first edition of the GM Service Policies and Procedures Manual was uploaded to GlobalConnect in early June. The following bullets highlight those updates.Article 1.1.3.2.1: The article contains the most current Powertrain Warranty Form which provides...
A Change in the Works - 10/08/2012
In January 2013, GM announced that all dealerships supported by the Regional Call Center (RCC) will become direct contact dealers. Those stores will be contacted by a GM employee that will live in their district. The goal for this change is to improve...
The New Roadside Assistance - 05/14/2013
GM has partnered with Allstate Roadside Services to be the new company for your customer's roadside assistance needs. To prepare for the launch, go to www.MyRoadsideInput.com and complete the survey in as much detail as possible. Doing so will give Allstate ...
Changes to Special Coverage 10054 - 07/30/2013
Special Coverage 10054 has been out since 2010 and was unusual in that it was the only Special Coverage adjustment GM created that required customer participation; the customer was responsible for 50% of the cost of the service. Effective immediately,...
New Policy Evaluation Tool Deviation Process - 06/23/2020
... when doing a Policy Repair for your customers has been a requirement for quite some time now. GM has recently made a very helpful change giving service management the ability to deviate from the PET results up to $500.00 without GM pre-approval. This...
Sublet Repairs - 07/29/2015
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the cost of what the repair...
2017: Year in Review - 11/21/2017
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... vehicle. Due to the anticipated high demand for rental vehicles with this field action, GM is making the following allowances: Waiving the requirement for current model year or one year prior to allow for an expanded pool of vehicles.If a GM...
Warranty Blocks and Branded Titles - 01/28/2020
A Warranty Block/Branded Title may be applied if a title has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks...
Policy Repairs and Mandatory Minimums - 11/05/2012
Service Agents have routinely requested of GM more specific guidelines when it comes to offering policy repairs to their customers. Those guidelines are now in place. Service agents have struggled with determining who should be offered assistance, how...
Making an Effective Policy Decision - 08/09/2012
Over the past few months GM has issued bulletin and message code updates regarding the customer enthusiasm policy and dealer empowerment. Beginning in March warranty terms, such as Goodwill, Policy, Customer Enthusiasm and Warranty, were in some cases...
New Rental Policy Guidelines - 05/25/2022
GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, ...
Policy Evaluation Tool Pilot Program - 05/23/2023
Effective with job cards dated on or after April 25th, GM is piloting the removal of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Sales Increase - 01/24/2023
GM reported a 2022 year over year 2.5% sales increase even with supply struggles mixed with slowing demand toward the end of the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than ...
Rental Reimbursement - 11/21/2022
Last May, GM announced in Global Message GCUS-9-12995 that due to the pandemic, global chip shortages, and other supply chain constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental...
EV Truck Production - 10/25/2023
GM has pushed back production of two all-electric pickups at Orion Assembly plant by a full year. GM announced that it will retime the conversion of Orion Assembly plant in Orion Township to EV truck production and restart the plant in late 2025. GM is ...
NACS - 09/26/2023
GM will integrate the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. Also, GM EV drivers will gain access to 12,000 Tesla Superchargers throughout North America beginning in 2024 as GM continues to expand access ...
Warranty Parts Expediting - 05/25/2022
... part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option to purchase parts from other local dealerships or to have a part express shipped....
Electrified - 05/25/2022
GM will launch an electrified version of the Chevrolet Corvette in 2023, followed by a fully electric version later. The all-electric Corvette will be powered by GM’s proprietary Ultium battery platform. GM aims to have an all-electric lineup by ...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability ...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with ...
Parts and Accessories Warranty - 03/28/2022
... of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional...
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional ...
Work From Home - 09/22/2020
Hundreds of GM salaried employees are working at factories, tech centers, and other facilities, but the majority have been working remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today...
Windshield Replacements - 02/27/2014
... clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement or part price markup, except when DMA authorization is obtained. When a non-GM windshield is...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Increase In Sales - 05/09/2014
GM posted an 8 percent increase in retail sales last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those ...
There were several changes in 2017 to GM Policies and Procedures. 2017 also saw an increase in audit activity, and to help keep your dealership compliant, we have summarized some of the changes. Below is a recap of these changes: Add On Repairs - Add...
Upcoming Safety Recall 13454 and 14063 - 04/03/2014
... vehicle. Due to the anticipated high demand for rental vehicles with this field action, GM is making the following allowances: Waiving the requirement for current model year or one year prior to allow for an expanded pool of vehicles.If a GM...
Warranty Blocks and Branded Titles - 01/28/2020
A Warranty Block/Branded Title may be applied if a title has been branded as salvage, junk, totaled, etc. GM receives branded title listings through State vehicle registration records and displays them in the Branded Title section of IVH. Warranty Blocks...
Policy Repairs and Mandatory Minimums - 11/05/2012
Service Agents have routinely requested of GM more specific guidelines when it comes to offering policy repairs to their customers. Those guidelines are now in place. Service agents have struggled with determining who should be offered assistance, how...
Making an Effective Policy Decision - 08/09/2012
Over the past few months GM has issued bulletin and message code updates regarding the customer enthusiasm policy and dealer empowerment. Beginning in March warranty terms, such as Goodwill, Policy, Customer Enthusiasm and Warranty, were in some cases...
New Rental Policy Guidelines - 05/25/2022
GM announced last month that they are very much aware of the struggles dealerships are experiencing with rental availability. With new vehicle shortages, many dealerships have zero Courtesy Transportation Program vehicles in their inventory. Additionally, ...
Policy Evaluation Tool Pilot Program - 05/23/2023
Effective with job cards dated on or after April 25th, GM is piloting the removal of the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change does not impact the requirement for warranty rates to be used in...
Policy, Goodwill, & Customer Enthusiasm - 11/29/2023
... with the ability to utilize policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. This bulletin provides guidelines to further assist our dealer employees in the...
Warranty Blocks and Branded Titles - 05/23/2023
The GM New Vehicle Limited Warranty may be partially or fully voided for a number of reasons. Investigate Vehicle History (IVH) or the dashboard in Service Workbench must be accessed in order to verify warranty coverage and identify any partially or fully...
Sales Increase - 01/24/2023
GM reported a 2022 year over year 2.5% sales increase even with supply struggles mixed with slowing demand toward the end of the year as interest rates continued to rise. GM’s US dealers sold approximately 55,000 more new vehicles last year than ...
Rental Reimbursement - 11/21/2022
Last May, GM announced in Global Message GCUS-9-12995 that due to the pandemic, global chip shortages, and other supply chain constraints, they recognized the hardships dealers were facing when it comes to getting rental vehicles from 3rd party rental...
EV Truck Production - 10/25/2023
GM has pushed back production of two all-electric pickups at Orion Assembly plant by a full year. GM announced that it will retime the conversion of Orion Assembly plant in Orion Township to EV truck production and restart the plant in late 2025. GM is ...
NACS - 09/26/2023
GM will integrate the North American Charging Standard (NACS) connector design into its EVs beginning in 2025. Also, GM EV drivers will gain access to 12,000 Tesla Superchargers throughout North America beginning in 2024 as GM continues to expand access ...
Warranty Parts Expediting - 05/25/2022
... part in stock, dealers have options with getting the needed part sooner rather than later. GM has a program called Parts Expediting that provides dealers with the option to purchase parts from other local dealerships or to have a part express shipped....
Electrified - 05/25/2022
GM will launch an electrified version of the Chevrolet Corvette in 2023, followed by a fully electric version later. The all-electric Corvette will be powered by GM’s proprietary Ultium battery platform. GM aims to have an all-electric lineup by ...
On-Demand Power Source - 03/28/2022
GM has announced a collaboration with a California based gas and power company to test the use of GM EVs as an on-demand power source for homes. The California utility company is taking the lead in the pilot, but GM’s intention is to make this capability ...
Replacement Parts and Accessories - 06/20/2022
The warranty terms for dealer installed GM service replacement parts is 24 months/unlimited miles, whichever occurs first, from the date of installation (parts and labor). This warranty is applicable to all GM parts and accessories purchased through a...
New Unit - 10/28/2022
GM recently announced a new business unit called GM Energy that will house EV related products and services for residential and commercial customers. GM Energy is comprised of the new Ultium Home and Ultium Commercial lines, which share branding with ...
Parts and Accessories Warranty - 03/28/2022
... of the Parts and Accessories Policies and Procedures Manual. All new or remanufactured GM Parts and Accessories installed by the Service Agent under the New Vehicle Limited Warranty, Emissions Warranty, or Chevrolet, Buick, GMC and Cadillac optional...
Cadillac Performance - 10/01/2021
The CT4-V Blackwing and CT5-V Blackwing are the last new gas-powered sedans from GM’s flagship luxury brand, which is going electric by the end of the decade. The CT5-V is the most powerful and fastest Cadillac production model in history according...
Parts Processing Center - 08/27/2019
GM has opened a new ACDelco and GM Genuine Parts processing center near Flint, MI. The facility is housed on 141 acres and is 1.1 million square feet. Suppliers ship car parts to the new warehouse where they are packaged and sent to GM’s regional ...
Work From Home - 09/22/2020
Hundreds of GM salaried employees are working at factories, tech centers, and other facilities, but the majority have been working remotely since March of this year. At this point GM states that their outlook is to continue to operate as they are today...
Windshield Replacements - 02/27/2014
... clearly identified on the glass by tape and/or a grease pencil. Windshield replacements with a non-GM part number are not eligible for warranty reimbursement or part price markup, except when DMA authorization is obtained. When a non-GM windshield is...
Full Disclosure - 02/27/2014
Any time a service agent modifies a vehicle prior to the sale, or installs an accessory or part not supplied by GM, it must be disclosed to the customer. This disclosure must be documented on the customer's sales agreement, including the statement that...
Increase In Sales - 05/09/2014
GM posted an 8 percent increase in retail sales last month and a 7 percent gain overall. Customers that have been affected by the ignition switch recall were initially offered a $500 discount toward the purchase of a new vehicle. GM is now allowing those ...
Courtesy Transportation Requirements - 12/19/2014
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
20 Group for Female Dealers - 02/23/2015
GM is in the process of setting up its second 20 group for female dealers. At the end of 2014, women owned 225 GM dealerships. The 20 groups help make sure that dealers have the resources to keep them in the business. The first 20 group for female dealers ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order for GM to meet this requirement, they must publish all of the VINs associated with a Safety or Safety-related Non-Compliance Recall on a web service that is...
US Sales - 10/03/2014
Sales of GM's redesigned pickups and SUVs climbed 18% in August. Deliveries of the Suburban were up 44% and Yukon was up 101%. Sales of GM pickup trucks also rose; Silverado at 13% and Sierra increased 10%. Overall year to date, GM retail sales are up...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and ...
Battery Warranty Reimbursement Prices - 10/02/2015
GM has released the latest battery warranty reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application ...
Volt Powertrain - 03/01/2016
GM could soon supply the gasoline electric powertrain used in the redesigned 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access ...
Disclosure Requirements - 11/21/2017
... General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made aware of this fact. The intent of this disclosure is to clearly indicate that the modifications, accessories, and non-GM...
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet ...
From the Forum: Sublet Repair Facility - 08/22/2017
... Service Policies and Procedures Manual addresses the selection of a sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required...
Cadillac Flagship - 07/02/2012
GM has announced that Cadillac is considering a large, flagship sedan to take on the Mercedes S class and BMW 7 series. The flagship would further demonstrate how GM has been positioning the Cadillac line up to compete in each segment with BMW, Mercedes, ...
Counterfeit Air Bags - 11/05/2012
... of counterfeit airbags. Consumers are not at risk if their airbags were replaced at an authorized GM dealership with a GM airbag.Risk is only associated with replacement airbags and not factory installed airbags. NHTSA has advised concerned consumers...
Reject of the Month - 01/24/2013
... Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the transaction pays on the resubmission, great! If not, you will...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state...
Certified Service Employee Discount Program - 06/06/2012
GM announced in early May of this year that the Certified Service GM Employee Discount Program has been extended through 12/31/2012. The program offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases ...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
New Vehicle Tire Warranty - 09/04/2013
... provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a new vehicle are covered by GM against defects in material or workmanship under...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, ...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number, ...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
WSC Rejects - 03/11/2013
... error code on the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other...
Global Sales Leader - 02/23/2011
GM has cut Toyota's global sales lead and has a shot at regaining the title that it lost in 2008. Toyota has had the global sales title for the past three years. Worldwide sales rose in 2010 for both GM and Toyota, 12% and 8%, respectively. It appears ...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service repairs. These repairs may be performed as long as the customer is still covered under the new...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Summary by Reject Reason - 06/07/2010
... cannot be authorized and must be corrected.76201004124This transaction is being reviewed by a GM Service Manager.66201003124This transaction is being reviewed by a GM Service Manager.5520100473Other labour hours exceed the allowance for labour code &....
Effective January 1, 2015, GM returned to policy standards in regards to courtesy transportation. Courtesy transportation rentals must be aligned with GM brands and specific segments within brands and to be current or within the past one model year. Reimbursement...
20 Group for Female Dealers - 02/23/2015
GM is in the process of setting up its second 20 group for female dealers. At the end of 2014, women owned 225 GM dealerships. The 20 groups help make sure that dealers have the resources to keep them in the business. The first 20 group for female dealers ...
Recall Status: Incomplete Remedy Not Yet Available - 10/03/2014
... Defect Reporting and Motor Vehicle and Equipment Recall Regulation went into effect. In order for GM to meet this requirement, they must publish all of the VINs associated with a Safety or Safety-related Non-Compliance Recall on a web service that is...
US Sales - 10/03/2014
Sales of GM's redesigned pickups and SUVs climbed 18% in August. Deliveries of the Suburban were up 44% and Yukon was up 101%. Sales of GM pickup trucks also rose; Silverado at 13% and Sierra increased 10%. Overall year to date, GM retail sales are up...
Global Rivers Environmental Education Network (GREEN) - 10/23/2015
GM dealers are taking part in environmental science as part of GM's watershed education program. Through GM GREEN, GM employees partner with local schools and conservation groups to mentor students through water-monitoring events, classroom visits, and ...
Battery Warranty Reimbursement Prices - 10/02/2015
GM has released the latest battery warranty reimbursement price list, with pricing effective September 1, 2015. The list provides the GM part number, ACDelco part number, and the Dealer Reimbursement Rate. The list is published in the GM EPIC application ...
Volt Powertrain - 03/01/2016
GM could soon supply the gasoline electric powertrain used in the redesigned 2016 Chevrolet Volt to other automakers, which would enable GM to cut its own costs. GM has the opportunity to be the partner of choice in propulsion system development. Access ...
Disclosure Requirements - 11/21/2017
... General Motors, you must disclose this information to the customer. Customers who purchase a non-GM service contract must also be made aware of this fact. The intent of this disclosure is to clearly indicate that the modifications, accessories, and non-GM...
Self-Driving - 01/22/2018
GM submitted a federal safety proposal in early January to put a robotic vehicle, with no steering wheel or gas pedal, on public roads in 2019. The petition was filed with NHTSA, seeking permission to deploy the autonomous cars that are built on the Chevrolet ...
From the Forum: Sublet Repair Facility - 08/22/2017
... Service Policies and Procedures Manual addresses the selection of a sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required...
Cadillac Flagship - 07/02/2012
GM has announced that Cadillac is considering a large, flagship sedan to take on the Mercedes S class and BMW 7 series. The flagship would further demonstrate how GM has been positioning the Cadillac line up to compete in each segment with BMW, Mercedes, ...
Counterfeit Air Bags - 11/05/2012
... of counterfeit airbags. Consumers are not at risk if their airbags were replaced at an authorized GM dealership with a GM airbag.Risk is only associated with replacement airbags and not factory installed airbags. NHTSA has advised concerned consumers...
Reject of the Month - 01/24/2013
... Some transactions may have even been returned with a syntax error. In some instances, once GM recognizes the system error, the transaction is reprocessed for payment the next day. If the transaction pays on the resubmission, great! If not, you will...
Optikleen State Dilution Requirements - 03/08/2012
Optikleen is the windshield washer solvent recommended and sold by GM and used by many GM dealerships. It is sold in a concentrated form to minimize the additional expense associated with shipping a heavier product. To comply with applicable state...
Certified Service Employee Discount Program - 06/06/2012
GM announced in early May of this year that the Certified Service GM Employee Discount Program has been extended through 12/31/2012. The program offers all US GM salaried, hourly and retired employees a discount towards customer pay service or parts purchases ...
Parts and Accessories Warranty Coverage - 07/03/2013
Coverage under the GM Service Replacement Parts and Accessories warranty changed at the beginning of this year to 12 months, unlimited mileage for installed parts. Coverage for parts sold over the counter is 12 months as well. This change is very beneficial...
New Vehicle Tire Warranty - 09/04/2013
... provided the ideal opportunity to recap the policies associated with the tire warranty. The GM New Vehicle Tire Warranty Program states that "the tires supplied with a new vehicle are covered by GM against defects in material or workmanship under...
Field Actions and Special Coverage Reimbursements - 06/19/2013
GM sends letters to vehicle owners whenever a Recall or a Special Coverage has been created for their vehicle. In this letter is a description of the condition that caused the need for the field action and what will be done to correct it. Occasionally, ...
Parts and Accessories Warranty - 04/12/2013
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card number, ...
Powertrain Warranty Card - 03/11/2013
... Card was released in late February, 2013. The new card has the following highlights: towing for GM Parts Engines, Transmissions and Transfer Case assemblies to the nearest GM Dealership or ISC who performed the installation (not to exceed $150), unlimited...
WSC Rejects - 03/11/2013
... error code on the transaction, the service agent will not be able to submit the transaction for GM Authorization.What are some of the reasons that the WSC rejects the claim back to the service agent for further review?Unjustified expenses, such as other...
Global Sales Leader - 02/23/2011
GM has cut Toyota's global sales lead and has a shot at regaining the title that it lost in 2008. Toyota has had the global sales title for the past three years. Worldwide sales rose in 2010 for both GM and Toyota, 12% and 8%, respectively. It appears ...
Saturn, Hummer and Pontiac Vehicle Warranty Repairs - 11/18/2010
... the opportunity to visit the store of their choice for the performance of warranty repairs. All GM dealers are empowered to offer cross-line warranty service repairs. These repairs may be performed as long as the customer is still covered under the new...
Product Emission Recall 10136 - 10/13/2010
Loss of Hybrid Function-Replace Batteries: GM has issued an update for this special policy due to a shortage of replacement batteries. Approximately 22,500 Chevrolet Malibu Hybrid vehicles, 2008-2010 model year, are involved in the coverage. In late September...
Summary by Reject Reason - 06/07/2010
... cannot be authorized and must be corrected.76201004124This transaction is being reviewed by a GM Service Manager.66201003124This transaction is being reviewed by a GM Service Manager.5520100473Other labour hours exceed the allowance for labour code &....
One Labour Operation or Two? - 05/12/2010
... to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None...
Valid GMIN Requirement - Now in Effect - 07/02/2010
On July 8, 2010, GM began editing transactions based on the validity of the service advisor's GMIN. Transactions submitted with a GMIN not found in GM Training will be rejected. The GMIN entered for the Global transaction must be the...
Electric Motors - 12/15/2011
The 85 kilowatt electric motor for the Spark will be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
Goodwill - 04/27/2011
Whether you've been in the warranty business for 5 minutes or 25 years it's always good to review the basics of the GM warranty system. There are many fundamental concepts in the GM warranty system, with one of those being the goodwill program. Any warranty...
Certified Elite Program - 06/08/2011
Do the hard work, get your service team on board, and you will be rewarded!Beginning June 30th, GM will launch the Certified Elite Program which will give certain dealers who maintain specific standards a greater level of empowerment. This will make getting...
ELW and EFM Programs - 12/26/2023
... Extended Factory Maintenance (EFM) were discontinued on December 31, 2023. Dealers may access the GM Protection Information site, GM Protection | GM Financial, for the suite of F&I products currently being offered....
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
Sublet Repairs - 02/26/2024
... or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied to the sublet invoice...
Dealer Empowerment - 03/23/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization...
Key Code Security - 10/30/2024
Bulletin 10-00-89-009F, Key Code Security Rules and Information on GM Key Code Look-Up Application was updated in October 2024. The updated version includes the 2023-25 model years. Information housed in the Electronic KeyCode (EKC) application is highly...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Service Agent Self-Empowerment Updates - 05/22/2017
GM provides service agents with the ability to make case-by-case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
Accessories: LPO, ACO, and IBP - 11/25/2020
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle ...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond...
Policy Repairs - 07/30/2024
Being out of warranty is painful for customers facing a costly repair. They often ask service advisors if they can get GM to cover repairs, some, or all of the cost, when they receive the diagnosis and the estimate for the repair. Bulletin 11-00-89-005...
Courtesy Transportation - 06/26/2024
... Transportation must be managed through the dealership, and Roadside events managed through GM Roadside Assistance. Requests for customer reimbursement for Courtesy Transportation and/or Roadside Assistance under the Courtesy Transportation and/or Roadside...
Dealer Aftersales Empowerment Portal - 04/26/2022
... to repair a customer relationship. When a customer’s experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Empowerment Limits - 01/04/2023
Assembly replacements and many high expense warranty transactions require GM review through the WSC due to their high dollar claim total. To adjust to rising costs and expedite payment to the dealer, an increase in the claim ceiling in GWM was announced...
Parts Expediting - 03/23/2023
... Warranty Parts Center Parts Return Program Information. Warranty Parts Expediting - GM will reimburse Service Agents for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy...
Paint Blend Time - 10/23/2019
Warranty paint repairs may be necessary when there is a problem with the paint on your customer’s vehicle. GM describes a paint defect as thin or mottled paint, off color, rub through, dirt, paint runs, etc, that does not respond to finessing, sanding,...
Core Notes - 02/27/2020
... credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required for fascias, bumper...
Dealership Empowerment - 01/11/2016
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
... to the cause of failure, and what was done to correct the concern are all available for view by GM representatives. All parts used in the repair are listed and the service manager's reason for applying self-authorization is revealed in comments. None...
Valid GMIN Requirement - Now in Effect - 07/02/2010
On July 8, 2010, GM began editing transactions based on the validity of the service advisor's GMIN. Transactions submitted with a GMIN not found in GM Training will be rejected. The GMIN entered for the Global transaction must be the...
Electric Motors - 12/15/2011
The 85 kilowatt electric motor for the Spark will be built by GM at the White Marsh, MD. Powertrain plant in early 2013. GM currently sells nine vehicles that use electric motors, all of which are built by outside suppliers. The Spark's motor is part...
The New Certified Pre-Owned Program - 09/19/2011
Beginning June 11th, 2011, GM introduced a new Certified Pre-Owned Program (CPO). This program includes Chevrolet, Buick, GMC, Pontiac, and Saturn vehicles. Key changes in the program include a new two-year, 30,000 mile maintenance plan and limitations...
Goodwill - 04/27/2011
Whether you've been in the warranty business for 5 minutes or 25 years it's always good to review the basics of the GM warranty system. There are many fundamental concepts in the GM warranty system, with one of those being the goodwill program. Any warranty...
Certified Elite Program - 06/08/2011
Do the hard work, get your service team on board, and you will be rewarded!Beginning June 30th, GM will launch the Certified Elite Program which will give certain dealers who maintain specific standards a greater level of empowerment. This will make getting...
ELW and EFM Programs - 12/26/2023
... Extended Factory Maintenance (EFM) were discontinued on December 31, 2023. Dealers may access the GM Protection Information site, GM Protection | GM Financial, for the suite of F&I products currently being offered....
Accessories - 12/26/2023
Through the new Accessorize with Confidence Program, GM will pay for labor time associated with removal of GM Accessories from a showroom vehicle. If an accessorized showroom vehicle does not sell as is, GM will cover the dealership by paying for the...
Sublet Repairs - 02/26/2024
... or dealer’s comparable allowance, calculated at dealer parts and labor rates and published GM labor time(s). Repairs may not exceed the dealer’s parts and labor rates. Additionally, any discounts or allowances applied to the sublet invoice...
Dealer Empowerment - 03/23/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The bulletin provides guidelines to further assist dealer managers in the utilization...
Key Code Security - 10/30/2024
Bulletin 10-00-89-009F, Key Code Security Rules and Information on GM Key Code Look-Up Application was updated in October 2024. The updated version includes the 2023-25 model years. Information housed in the Electronic KeyCode (EKC) application is highly...
Replacement Parts Warranty - 04/23/2018
On April 1st, 2018, General Motors changed several of its parts warranties. Below are the changes: GM SERVICE REPLACEMENT PARTS - All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair, will now have a 24...
Service Agent Self-Empowerment Updates - 05/22/2017
GM provides service agents with the ability to make case-by-case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
Accessories: LPO, ACO, and IBP - 11/25/2020
GM Vehicle accessories can be ordered with the vehicle or added after the vehicle is at the dealership. There are three types of accessory situations. Limited Production Option (LPO). LPOs are accessories that are ordered at the time the vehicle ...
Assembly Repair/Replacement - 03/28/2022
GM has a longstanding policy that requires engines and transmissions to be repaired, as opposed to being replaced, if the repair is a more economical option. Article 5.15 in the Policies and Procedures Manual has been updated to provide further clarity ...
Top 10 New or Updated Policies and Programs in 2012 - 12/18/2012
... had many changes! Though not quite as significant as three years ago with the introduction of GWM, GMINs and the WSC! 1. Effective with automatic transmission repairs made after 1/1/12, all warranty claims that require additional labour hours beyond...
Policy Repairs - 07/30/2024
Being out of warranty is painful for customers facing a costly repair. They often ask service advisors if they can get GM to cover repairs, some, or all of the cost, when they receive the diagnosis and the estimate for the repair. Bulletin 11-00-89-005...
Courtesy Transportation - 06/26/2024
... Transportation must be managed through the dealership, and Roadside events managed through GM Roadside Assistance. Requests for customer reimbursement for Courtesy Transportation and/or Roadside Assistance under the Courtesy Transportation and/or Roadside...
Dealer Aftersales Empowerment Portal - 04/26/2022
... to repair a customer relationship. When a customer’s experience is compromised by either GM or a dealership inconvenience or an impactful vehicle service issue, a Goodwill offer may be made to turn the situation around. Once management has selected...
Rental Past 10 Days - 07/25/2023
With part delays still a problem for dealerships, customers are still in rental vehicles for extended periods of time. GM will pay for every rental day required, as long as those days are justified. It is a requirement that dealers complete the...
Empowerment Limits - 01/04/2023
Assembly replacements and many high expense warranty transactions require GM review through the WSC due to their high dollar claim total. To adjust to rising costs and expedite payment to the dealer, an increase in the claim ceiling in GWM was announced...
Parts Expediting - 03/23/2023
... Warranty Parts Center Parts Return Program Information. Warranty Parts Expediting - GM will reimburse Service Agents for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to satisfy...
Paint Blend Time - 10/23/2019
Warranty paint repairs may be necessary when there is a problem with the paint on your customer’s vehicle. GM describes a paint defect as thin or mottled paint, off color, rub through, dirt, paint runs, etc, that does not respond to finessing, sanding,...
Core Notes - 02/27/2020
... credit, the core must be returned in the original package of the replacement unit purchased from GM (with the exception of catalytic converters, fascias, or bumper covers, and select wheels (peel off proof of purchase label is required for fascias, bumper...
Dealership Empowerment - 01/11/2016
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
Labor Operations and the Causal Part - 08/23/2016
... technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the situation truly is a comeback and the dealership absorbs the cost of...
Sublet Repairs - 01/23/2017
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask for help from GM, but sometimes the problem they are experiencing with their vehicle...
Cost Comparison Worksheets - 08/27/2019
In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find out...
Concern Not Duplicated - 05/14/2013
... most scrutinized authorization code of them all.These labour operations are made available because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
Parts Expedite Revisions - 04/27/2011
... the part for overnight delivery. Both of these methods will initially cost the dealership but GM will reimburse the costs involved in getting the part quickly. Purchasing a part from another service agent, for a same day repair, will result in paying...
November 2012 Recall Update - 11/05/2012
... by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch, that is located in the driver's door armrest, may become sticky and...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Temporary Policy Revisions - 03/27/2020
... extension that was announced in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days...
3rd Party Rentals - 09/25/2023
... vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their geographic location, Hertz is not always an option while Enterprise...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is ...
The Ignition Switch Recall - 09/09/2014
... every 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days,...
Filing and Supporting Documentation - 01/21/2015
... shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within the...
Updates, Recalls, & Special Coverage - 08/05/2014
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions...
Repeat Repair/Pyramiding - 04/03/2014
... entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued by GM. The Announcement Letter notifies the dealer principal and service management of the SASR and that the dealership...
Bulletin Updates - 01/21/2015
... may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership ...
October 2014 Recall Update - 10/03/2014
... a 1.4L turbo engine. Upcoming Safety Recall 14093: DRL Module/Headlamp Switch May Overheat: GM has announced the upcoming recall which affects certain 2004-2008 Chevrolet Aveo, and 2005-2008 Pontiac G3 vehicles. Heat generated within the headlamp...
Audits Suspended - 09/09/2014
GM has recognized the increased amount of customer contact many dealerships are facing, brought on by the significant increase in recalls. Dealership personnel are dealing with increased service drive traffic and an increase in phone calls. Everyone's ...
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
Global Warranty Management - 10/31/2014
... be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall on a web service that is accessible from both NHTSA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 10/23/2015
Error Code 122: This transaction was reviewed by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned...
Option C - 12/01/2015
... Option C labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate....
... technician presents the vehicle repair to the service manager. The service manager then decides if GM should pay for the repair through a warranty transaction submission, or if the situation truly is a comeback and the dealership absorbs the cost of...
Sublet Repairs - 01/23/2017
... for example, there is no choice but to sublet paint or corrosion repairs to an outside body shop. GM allows for sublet repairs, but there are guidelines that must be followed. First and foremost, the sublet repair cannot exceed the amount of what the...
Policy Repairs on Vehicles with a Service Contract - 07/30/2019
... their vehicle or at a later date, a policy repair cannot be made without preapproval from GM. Of course, someone with a service contract wouldn’t typically ask for help from GM, but sometimes the problem they are experiencing with their vehicle...
Cost Comparison Worksheets - 08/27/2019
In January of this year, GM made the announcement that cost comparison worksheets, for engine and transmission replacements, were no longer required for dealers that are not PQC restricted. If you don’t know if you are restricted, you can find out...
Concern Not Duplicated - 05/14/2013
... most scrutinized authorization code of them all.These labour operations are made available because GM recognizes that technicians deserve to be paid for their time involved in checking a vehicle that has a potential problem. The decision to apply a CCND...
Changes to Policy Repair Decision Making - 11/18/2013
It has been just over a year now since GM introduced the new Policy repair guidelines that put into effect mandatory customer/dealer participation towards a policy repair. The bulletin announcing this new requirement has been recently updated and gone...
Parts Expedite Revisions - 04/27/2011
... the part for overnight delivery. Both of these methods will initially cost the dealership but GM will reimburse the costs involved in getting the part quickly. Purchasing a part from another service agent, for a same day repair, will result in paying...
November 2012 Recall Update - 11/05/2012
... by Toyota and built by New United Motor Manufacturing (NUMMI), a joint venture between Toyota and GM. Involved vehicles may have a condition in which the power window master switch, that is located in the driver's door armrest, may become sticky and...
Remanufactured and Refurbished Parts Disclosure - 12/15/2011
... or the labour, if a failure happens there may be hard feelings. In addition to new parts, GM offers certain parts that are refurbished or remanufactured, that may be used both for customer pay and warranty repairs. Parts that are remanufactured...
Temporary Policy Revisions - 03/27/2020
... extension that was announced in October 2019 (Global Message GCUS-9-8486) due to the situation GM was experiencing with part availability that is still in effect. The extension provides service management with the ability to self-authorize up to 7 days...
3rd Party Rentals - 09/25/2023
... vehicle for their customer from a 3rd party rental agency. Only the Hertz Corporation will honor GM’s rental rates set forth in the program guidelines. For many dealers, due to their geographic location, Hertz is not always an option while Enterprise...
Warranty Coverage for Customer Purchased Parts & Accessories - 07/28/2016
GM Service Replacement parts are warrantied for 12 months, unlimited mileage. Labor is covered with this warranty if the part was purchased and installed at a GM dealership. If a part is sold over-the-counter, the warranty is on the part only. Labor is ...
The Ignition Switch Recall - 09/09/2014
... every 30 days. Submit the rental expense transaction in GWM to ensure timely reimbursement from GM. A new job card may be opened for each 30-day rental cycle.- The max number of rental days allowed by GWM is 99 days. If the rental term exceeds 99 days,...
Filing and Supporting Documentation - 01/21/2015
... shop copy, if applicable. Paper files must be kept 24 months from the repair order date. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within the...
Updates, Recalls, & Special Coverage - 08/05/2014
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a Product Field Action, or recall as many call it, has been opened on their vehicle. Product Field Actions...
Repeat Repair/Pyramiding - 04/03/2014
... entered an Observation Period, this is where analysis should begin.Select the "1" indicated with GM-US to review the materials issued by GM. The Announcement Letter notifies the dealer principal and service management of the SASR and that the dealership...
Bulletin Updates - 01/21/2015
... may be found in the Service Workbench tab on GlobalConnect within Service Forms. When applicable, GM will mail a CRRF with the product field action customer notification letter. Once the dealer receives the completed CRRF and supporting documents, Federal...
Ignition Switch Recall - 11/25/2014
GM has added an incentive for owners with vehicles involved in recalls 13454, 14063, 14092, 14113, and 14133. Vehicle owners that have NOT had the recall performed as of yet, were offered a $25 gift card if they scheduled an appointment at a dealership ...
October 2014 Recall Update - 10/03/2014
... a 1.4L turbo engine. Upcoming Safety Recall 14093: DRL Module/Headlamp Switch May Overheat: GM has announced the upcoming recall which affects certain 2004-2008 Chevrolet Aveo, and 2005-2008 Pontiac G3 vehicles. Heat generated within the headlamp...
Audits Suspended - 09/09/2014
GM has recognized the increased amount of customer contact many dealerships are facing, brought on by the significant increase in recalls. Dealership personnel are dealing with increased service drive traffic and an increase in phone calls. Everyone's ...
Policy Decisions - 10/03/2014
... decision include: close to vehicle or component's warranty expiration, original owner, loyal GM new vehicle customer or service customer, repeat repairs related to current vehicle issue, type of repair, high incurred customer expense to repair "out of...
Global Warranty Management - 10/31/2014
... be performed when the Field Action status in IVH displays "Incomplete Remedy Not Yet Available"? GM is required to publish all of the VINs associated with a Safety or Safety-related No-Compliance Recall on a web service that is accessible from both NHTSA...
Powertrain Warranty Coverage - 01/11/2016
... Powertrain warranty provides additional coverage beyond the bumper-to-bumper warranty for all GM vehicles. Not all GM vehicles have the same coverage and below is a breakdown of coverage by model and model year:2010 - 2012: 5-year/100,000 mile coverage...
Reject of the Month - 10/23/2015
Error Code 122: This transaction was reviewed by a GM Service Manager and rejected. Transactions that must be routed for review, for example, part incompatibility issue, or OLH, or part expense that exceeds service management empowerment may be returned...
Option C - 12/01/2015
... Option C labor rate eligibility is contingent on the Service Agent's continued compliance with GM standard parts reimbursement policy. The Service Agent must not request or receive a parts handling allowance above the GM standard 40% reimbursement rate....
Pre-Delivery Inspection (PDI) Credit - 09/03/2015
GM will begin debiting Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM ...
Empowerment: - 12/01/2021
... has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points for those customers that are enrolled...
New Corporate Logo - 01/27/2021
GM is launching a redefined marketing strategy that is focused on EVs and will modernize its logo with a sky-blue hue and lowercase letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s ...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
Reject of the Month - 01/28/2014
... with several errors, including warning code 122.Warning 122: This transaction was reviewed by a GM Service Manager and rejected. This particular transaction was reviewed and returned by the GM representative for specific corrective action and additional...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... to opt out of the program did so by accessing the Cadillac Dealer Portal home page through www.gmprograminfo.com. All other dealers are considered to be participating dealers. On May 1, 2013, GM revised policies and procedures to allow cross border...
Reject of the Month - 09/04/2013
... the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because the vehicle was not operable and the customer had been left stranded, a rental vehicle was justified. Unfortunately the only rental vehicle...
VIN Too Old? No Labour Operations Available - 04/12/2011
... This issue may cause the vehicle information not to populate, GWM may produce an error for a "NON GM VIN", or the recall or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not...
Top Reject of the Month - 10/14/2011
Reject 110: Days allowed between repair completion and submission date was exceeded...revisited... In September, 2010, GM instituted the requirement that all warranty transactions were to be submitted within sixty days of the repair completion date. If...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
Minimizing Rejected Transactions - 03/23/2023
... DMA for your 95/5 status. Any OLH needed above your empowerment requires the transaction to be GM authorized. Transactions that need to be GM authorized will require a copy of the service manager’s written approval and a copy showing the technician’s...
Choosing the Correct Labor Operation - 01/24/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Reducing Comebacks - 11/29/2016
... necessary details. This includes determining if the repair is customer pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the...
Field Product Reports (FPR) - 12/21/2016
Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues. Dealerships and technicians play an integral role in this process by reporting product issues through FPR. GM has released a new app titled...
SUV Sales - 11/29/2016
Sales of big SUVs in October lead to big profits for GM. The Chevrolet Suburban jumped to 86% last month, 81% for the Tahoe, 61% for the GMC Yukon, and 27% for the Yukon XL. All together giving the four nameplates a 69% gain. GM accounted for 45% of all...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, ...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
Limited Lifetime - 06/19/2017
Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
24 Hours of Happiness - 07/29/2015
... to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to anyone who test-drove a GM product but ended up purchasing...
City Express Cargo Van - 06/30/2015
... manufacturer is not in the GWM system. Dealers are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card ...
Aftermarket Engine Calibrations - 01/21/2015
... Assembly Replacement Authorization must also follow the bulletin procedures. If a non-GM calibration is found and verified through GM, the remaining powertrain and driveline warranty may be blocked, as well as noted in GWM. The warranty block prevents...
GM will begin debiting Pre-Delivery Inspection (PDI) credit and PDI Fluid Add credit effective September 1, 2015, on any new vehicle that is reported sold with an open Safety or Non-Compliance Recall showing in Investigate Vehicle History (IVH). GM ...
Empowerment: - 12/01/2021
... has been updated to reflect the latest Goodwill tool changes. Effective November 5, My GM Rewards Points has been added to the suite of Goodwill Tools. The My GM Rewards Points tool allows up to 50,000 points for those customers that are enrolled...
New Corporate Logo - 01/27/2021
GM is launching a redefined marketing strategy that is focused on EVs and will modernize its logo with a sky-blue hue and lowercase letters. The campaign is called “Everybody In” and focuses on accelerating EV adoption, demonstrating GM’s ...
Service Training Standards - 11/18/2013
It's not news that GM expects 100% training in all of their dealerships and as the 2013 calendar year nears completion, a recent administrative message was posted to remind service agents that there is still time to get your technicians to that 100% mark.When...
Reject of the Month - 01/28/2014
... with several errors, including warning code 122.Warning 122: This transaction was reviewed by a GM Service Manager and rejected. This particular transaction was reviewed and returned by the GM representative for specific corrective action and additional...
Cadillac Premium Care Maintenance Program (CPCM) - 11/18/2013
... to opt out of the program did so by accessing the Cadillac Dealer Portal home page through www.gmprograminfo.com. All other dealers are considered to be participating dealers. On May 1, 2013, GM revised policies and procedures to allow cross border...
Reject of the Month - 09/04/2013
... the next day with error 135; the rental vehicle used for courtesy transportation must be a GM vehicle. Because the vehicle was not operable and the customer had been left stranded, a rental vehicle was justified. Unfortunately the only rental vehicle...
VIN Too Old? No Labour Operations Available - 04/12/2011
... This issue may cause the vehicle information not to populate, GWM may produce an error for a "NON GM VIN", or the recall or warranty data may not be complete. There are a couple of ways to handle these concerns. When you encounter a VIN that will not...
Top Reject of the Month - 10/14/2011
Reject 110: Days allowed between repair completion and submission date was exceeded...revisited... In September, 2010, GM instituted the requirement that all warranty transactions were to be submitted within sixty days of the repair completion date. If...
Special Coverage 10054D - 10/14/2011
Special Coverage Adjustment 10054D was announced at the end of the summer and is unique in that GM is only covering half of the repair. The customer is responsible for the other half of the repair charges, at warranty rates. Customers with an extended...
Where Are The Floor Mats? - 10/14/2011
You don't have to live on the East Coast to feel the effects of Hurricane Irene. GM recently announced that the supplier of floor mats for certain 2012 Enclave, Cadillac CTS, Equinox, Impala, Cruze, Traverse, Volt, Acadia, and Terrain models was a victim...
Minimizing Rejected Transactions - 03/23/2023
... DMA for your 95/5 status. Any OLH needed above your empowerment requires the transaction to be GM authorized. Transactions that need to be GM authorized will require a copy of the service manager’s written approval and a copy showing the technician’s...
Choosing the Correct Labor Operation - 01/24/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Requesting a Labor Rate Increase - 01/24/2023
For warranty labor, GM will reimburse dealerships for the amount of time shown in the GM Labor Time Guide multiplied by their approved body, mechanical, or maintenance warranty labor rate, depending on the corresponding labor operation published in the...
Reducing Comebacks - 11/29/2016
... necessary details. This includes determining if the repair is customer pay or warranty. It is a GM policy that a repair line written as customer pay, that later gets changed to warranty, requires the service manager to sign, date, time, and explain the...
Field Product Reports (FPR) - 12/21/2016
Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues. Dealerships and technicians play an integral role in this process by reporting product issues through FPR. GM has released a new app titled...
SUV Sales - 11/29/2016
Sales of big SUVs in October lead to big profits for GM. The Chevrolet Suburban jumped to 86% last month, 81% for the Tahoe, 61% for the GMC Yukon, and 27% for the Yukon XL. All together giving the four nameplates a 69% gain. GM accounted for 45% of all...
Proactive Alerts - 06/27/2016
GM has rolled out new connected car technology that has the potential to dramatically reduce vehicle breakdowns. Proactive Alerts is an available option on nine 2016 models: Cadillac Escalade, GMC Sierra, Yukon, and Terrain, and Chevrolet Silverado, Tahoe, ...
Accessories Employee Discount Program - 03/21/2017
The program provides eligible participants residing in the US with the opportunity to purchase accessories with a GM discount, at participating US dealerships. GM employees and their authorized family members are eligible for a discount equal to 20% of...
Limited Lifetime - 06/19/2017
Certain components are warranted by GM to the original retail purchaser against defects in material or workmanship for as long as the purchaser owns the vehicle on which the component was originally installed. The recently updated Replacement Parts Warranty...
Replacement Parts Warranty - 03/26/2018
Effective April 1, 2018 - All dealer installed GM service replacement parts are covered for 24 months/unlimited miles (whichever occurs first) from the date of installation and includes both parts and labor. Subsequent replacements under this warranty...
24 Hours of Happiness - 07/29/2015
... to take test drive vehicles home overnight in a move that it calls a long term brand builder. GM ran a similar 24-hour test drive promotion in 2003 and 2004. At one point, GM offered to pay $250 to anyone who test-drove a GM product but ended up purchasing...
City Express Cargo Van - 06/30/2015
... manufacturer is not in the GWM system. Dealers are directed to submit a transaction directly to GM through GWM using the following information: labor code 8060420 / causal part number JKTYRE / part description NON GM Part / wholesale authorization is...
Part Warranty Coverage on Seals and Gaskets - 03/01/2016
GM parts and accessories that are purchased and installed on a customer's vehicle carry warranty coverage for 12 months and unlimited miles. Warranty reimbursement is accomplished by submitting transaction type ZPTI and entering the previous job card ...
Aftermarket Engine Calibrations - 01/21/2015
... Assembly Replacement Authorization must also follow the bulletin procedures. If a non-GM calibration is found and verified through GM, the remaining powertrain and driveline warranty may be blocked, as well as noted in GWM. The warranty block prevents...
Related Documents - 12/19/2014
In 2010, GM published bulletin 10-00-89-016 to announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that...
Paint Warranty Claims - 01/28/2014
... to find a suitable sublet repair facility that will perform paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when...
Returning Parts to the Warranty Parts Center - 07/01/2014
... highlighted, the transaction has already been adjusted. Subsequent adjustments require routing for GM authorization with an explanation as to why the transaction is being adjusted again.Scroll down to the Labour section and add the administrative allowance...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided ...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Safety Recall 10117A - 08/10/2010
Voltage Regulator Internal Low Resistance Short: A supplier of generators to GM has identified a defect that exists in certain 145 amp generators. The generators may develop a low resistance short within the voltage regulator. In March, GM released safety...
A Review of the Courtesy Transportation Program - 10/01/2013
When we think of GM's Courtesy Transportation program, most of us think of just the rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers...
F and I - 06/19/2013
GM began piloting branded F&I products in approximately 200 dealerships in May, with plans to roll it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies ...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on ...
OLH Best Practice - 04/12/2013
... and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures Article 1.6.2.15The article goes on to state that transaction authorization documentation must include the application of...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... RPO codes. The bulletin applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... for creating a .jpg file from a GDS 2 Calibration History Events Screen Shot, and to clarify when GM recommends performing the Tech 2 or GDS2 to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure...
Bulletin Updates - 07/30/2024
... Requirements has been updated to include the 2025 model year. The bulletin applies to 2017-25MY GM passenger cars and trucks that are equipped with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin...
Courtesy Transportation - 04/23/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but the reimbursement monies come from different accounts. You may wonder how that can be; there is only one warranty...
April 2014 Recall Update - 04/03/2014
... effect until March 31, 2016.Upcoming Safety Recall 13454 and 14063: Ignition Switch Replacement: GM will be announcing a safety recall that affects certain 2005-2007 Chevrolet Cobalt, 2006-2007 Chevrolet HHR, 2006-2007 Pontiac Solstice, 2007 Saturn Sky,...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Customer Assistance - 04/28/2015
... booklet states that customer satisfaction and goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It...
Pre-Repair Authorization - 09/25/2018
... assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components will be launched this month in most regions. The PRA process enables GM and their suppliers...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... with transaction submission. As a result, the transaction must either be submitted with GM Authorization, depending on the transaction, or submitted to reject. In each case, the attachment may then be attached to the transaction in Global Warranty Management. A...
Maintenance Plans - 09/27/2017
In the past few years GM introduced several complimentary maintenance plans with the intent of helping your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs, it substantially...
Attaching A Document - 05/22/2017
... in GWM: ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have...
In 2010, GM published bulletin 10-00-89-016 to announce an enhancement to Service Information that would allow technicians to select the correct labour operation based on the repair procedure they used in SI. GM states in the Service P&P manual that...
Paint Warranty Claims - 01/28/2014
... to find a suitable sublet repair facility that will perform paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labour code. Partial color/clear coat labour codes are used when...
Returning Parts to the Warranty Parts Center - 07/01/2014
... highlighted, the transaction has already been adjusted. Subsequent adjustments require routing for GM authorization with an explanation as to why the transaction is being adjusted again.Scroll down to the Labour section and add the administrative allowance...
Return to Office - 11/21/2022
GM has set a new deadline of January 30 for most salaried employees to stop working remotely for most of the workweek. GM initially intended to call workers to return to the office for three or more days a week in December. Senior leadership has decided ...
Towing - 07/25/2023
For any vehicle repair covered within the New Vehicle Limited Warranty period, towing will be covered, when necessary. GM Roadside Assistance is encouraged to facilitate customer towing needs, however, depending on the dealership location, there may be...
Bulletin 21-NA-110 Tonneau Cover Replacement - 05/26/2021
Bulletin 21-NA-110 Tonneau Cover Replacement was released to identify GM tonneau cover part numbers that are being discontinued. The bulletin pertains to certain 2019 Chevrolet Silverado 1500 (new model), GMC Sierra 1500 (new model), 2020-21 Chevrolet...
Safety Recall 11027 - 02/23/2011
Rear Axle Cross Pin Fracture: In December 2010 GM released recall 10426 that addressed the rear axle cross pin fracture on certain 2001 model year Cadillac Escalade, Escalade ESV, Escalade EXT; Chevrolet Avalanche, Colorado, Silverado, Suburban, Tahoe;...
Safety Recall 10117A - 08/10/2010
Voltage Regulator Internal Low Resistance Short: A supplier of generators to GM has identified a defect that exists in certain 145 amp generators. The generators may develop a low resistance short within the voltage regulator. In March, GM released safety...
A Review of the Courtesy Transportation Program - 10/01/2013
When we think of GM's Courtesy Transportation program, most of us think of just the rental provision of the program. That's probably because most warranty customers prefer a rental vehicle over the other options in the program. The program actually offers...
F and I - 06/19/2013
GM began piloting branded F&I products in approximately 200 dealerships in May, with plans to roll it out nationwide by the end of the year. GM will offer extended service contracts, tire and wheel coverage and GAP (guaranteed asset protection) policies ...
Next-Gen Volt - 02/26/2013
GM anticipates that the next generation of electric vehicles and plug-ins will be even better. GM engineers have begun applying what they have learned from the Volt's real-world use to lower costs on the next generation. Because the model has been on ...
OLH Best Practice - 04/12/2013
... and consent of service agent facility service management prior to the work being performed. GM Service Policies & Procedures Article 1.6.2.15The article goes on to state that transaction authorization documentation must include the application of...
Bulletin 08-06-04-006J Calibration Identification - 11/05/2012
... RPO codes. The bulletin applies to 2006-2013 Chevrolet Express, Kodiak, Silverado; 2006-2013 GMC Savana, Sierra, TopKick vehicles that are equipped with the Duramax Diesel Engine, RPO LBZ, LGH, LLY, LML, or LMM. GM will not allow warranty claim submissions...
Bulletin 09-06-04-026D V8 Gasoline Engine Modifications - 11/05/2012
... for creating a .jpg file from a GDS 2 Calibration History Events Screen Shot, and to clarify when GM recommends performing the Tech 2 or GDS2 to identify the presence of non-GM calibrations. The checks should be performed whenever a hard part failure...
Bulletin Updates - 07/30/2024
... Requirements has been updated to include the 2025 model year. The bulletin applies to 2017-25MY GM passenger cars and trucks that are equipped with RPOs ATH or AVJ: Lock control, entry- remote entry, extended range, passive entry, all doors. The bulletin...
Courtesy Transportation - 04/23/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
A Review of Roadside Assistance - 02/07/2012
... when it's the winter season in a freezing cold, snowy weather state. Customers who purchase a new GM vehicle don't have to worry about being stranded during these minor emergencies because Roadside Assistance is included with their new vehicle purchase. Roadside...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 03/08/2012
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but the reimbursement monies come from different accounts. You may wonder how that can be; there is only one warranty...
April 2014 Recall Update - 04/03/2014
... effect until March 31, 2016.Upcoming Safety Recall 13454 and 14063: Ignition Switch Replacement: GM will be announcing a safety recall that affects certain 2005-2007 Chevrolet Cobalt, 2006-2007 Chevrolet HHR, 2006-2007 Pontiac Solstice, 2007 Saturn Sky,...
Choosing The Correct Labor Operation - 06/02/2015
Labor Operation Guidelines: When your dealership submits a transaction to GM, the labor operation chosen is meant to give GM vital information as to what has failed on the vehicle. It is very important that time is taken to identify the correct labor...
Customer Assistance - 04/28/2015
... booklet states that customer satisfaction and goodwill are important to both the service agent and GM. Concerns with sales transactions or the operation of the vehicle are best resolved by the service agent, either in the sales or service department. It...
Pre-Repair Authorization - 09/25/2018
... assemblies, and interior seat cushion covers. Based on the feedback and success from the pilot, GM has announced that the PRA process for select components will be launched this month in most regions. The PRA process enables GM and their suppliers...
What Drives The Reject Percentage At Your Dealership? - 08/21/2018
... with transaction submission. As a result, the transaction must either be submitted with GM Authorization, depending on the transaction, or submitted to reject. In each case, the attachment may then be attached to the transaction in Global Warranty Management. A...
Maintenance Plans - 09/27/2017
In the past few years GM introduced several complimentary maintenance plans with the intent of helping your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs, it substantially...
Attaching A Document - 05/22/2017
... in GWM: ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $500 must have...
Policy Evaluation Tool - 09/24/2019
... of the PET, the PET uses a model that incorporates all the customer’s interactions with GM at a household level including sales, service, purchased protection plans, etc., to determine a customer’s engagement and loyalty with GM before offering...
Car Bravo - 11/29/2023
In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate...
Bidirectional Charging - 08/29/2023
Bidirectional charging allows an EV to send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV....
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development ...
EV Chargers - 01/04/2023
About 1,000 GM dealers have enrolled in the Dealer Community Charging Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
Emerging Issues - 01/24/2023
The GM Service Technical College (STC) Service Know-How Emerging Issues Seminars are offered monthly to provide service/technical information on current issues and GM certified repairs. The seminars feature guest Subject Matter Experts who discuss, and/or...
Technical Assistance - 03/23/2023
To aid Service Agent service personnel in correcting product concerns which may be difficult to diagnose and/or repair, GM provides a “Technical Assistance Center”. The Center employs experienced technical assistance personnel and utilizes...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
AI - 03/23/2023
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate ...
Goodwill Tools - 03/23/2023
GCUS-9-14290 was recently released to provide Goodwill Tool updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned,...
Apple CarPlay and Android Auto - 04/25/2023
G...
Auto Dimming Tech - 04/25/2023
GM has a comprehensive technology in mind for controlling glare day and night through an auto-dimming windshield. GM has filed a patent application for auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. ...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Suburban - 10/01/2021
GM Defense has won a $36.4 million contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security ...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during ...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty ...
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not ...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups. ...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC ...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
Bolt Production - 04/26/2022
GM has restarted production of the Bolt at the Orion Assembly. The goal is to increase metrics for both production and retail sales to their highest levels ever. The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply ...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables ...
... of the PET, the PET uses a model that incorporates all the customer’s interactions with GM at a household level including sales, service, purchased protection plans, etc., to determine a customer’s engagement and loyalty with GM before offering...
Car Bravo - 11/29/2023
In September 2023, GM announced that GMPP claims were no longer accepted through the Global Warranty Management System, previously submitted as a ZSCT transaction type. Dealers may contact GMPP at 800.631.5590 for GMPP coverage questions and to initiate...
Bidirectional Charging - 08/29/2023
Bidirectional charging allows an EV to send energy from its battery to other sources, such as a house. GM’s first generation Ultium vehicle-to-home bidirectional charger will go on sale in the fourth quarter as Chevrolet launches the Silverado EV....
Backlog - 11/21/2022
GM and Ford Motor Co. both expect to clear backlogs of unfinished vehicles before the end of the year, after battling supply hold ups. GM shipped out the majority of its 95,000 vehicles awaiting microchips and other scarce parts in the third quarter. ...
EV Battery Technology - 01/04/2023
GM and battery manufacturer Microvast are partnering to develop new electric vehicle battery technology and build a factory in the United States. The factory will manufacture what Microvast calls specialized separators. The factory and tech development ...
EV Chargers - 01/04/2023
About 1,000 GM dealers have enrolled in the Dealer Community Charging Program. The program is an initiative that is aimed at doubling the number of Level 2 electric vehicle chargers across North America by 2026. GM has also selected EV charging manufacturer...
Hummer EV SUV - 02/28/2023
GM began production of the 2024 Hummer EV SUV in late January. It is anticipated that customers will begin to receive deliveries at the end of the first quarter. The SUV is based off of GM’s new Ultium EV platform.
Emerging Issues - 01/24/2023
The GM Service Technical College (STC) Service Know-How Emerging Issues Seminars are offered monthly to provide service/technical information on current issues and GM certified repairs. The seminars feature guest Subject Matter Experts who discuss, and/or...
Technical Assistance - 03/23/2023
To aid Service Agent service personnel in correcting product concerns which may be difficult to diagnose and/or repair, GM provides a “Technical Assistance Center”. The Center employs experienced technical assistance personnel and utilizes...
Buyouts - 03/23/2023
Many GM salaried workers have been given the opportunity to accept a voluntary buyout. The opportunity has provided many individuals with a chance to switch careers, take their talents elsewhere or even retire. GM wants to accelerate attrition and achieve...
AI - 03/23/2023
GM is studying the possibility of an artificial intelligence voice assistant in future vehicles. While the company hasn’t confirmed any specific plans to deploy an AI voice assistant, engineers are studying the space. AI will enable GM to incorporate ...
Goodwill Tools - 03/23/2023
GCUS-9-14290 was recently released to provide Goodwill Tool updates. The Chevrolet, Buick, GMC, and Cadillac (CBGC) Protection Plans have transitioned to the new GM Protection products offered through GM Financial. These plans are available for new, pre-owned,...
Apple CarPlay and Android Auto - 04/25/2023
G...
Auto Dimming Tech - 04/25/2023
GM has a comprehensive technology in mind for controlling glare day and night through an auto-dimming windshield. GM has filed a patent application for auto-dimming that would prevent the driver from being blinded by the bright lights of an oncoming vehicle. ...
Part Failures Under a Part Warranty - 10/26/2021
The majority of GM parts installed in a customer pay transaction have a 24-month, unlimited mileage warranty. If the installed part fails within this warranty period, both parts and labor are covered and if the vehicle was towed to the dealership, towing...
Suburban - 10/01/2021
GM Defense has won a $36.4 million contract from the state department to develop the next generation large support utility commercial vehicles for the department’s Diplomatic Security Service (DSS). The DSS is the federal law enforcement and security ...
EV Truck Production - 02/23/2022
GM plans to increase production of electric trucks and Cadillac sport utility vehicles this year by more than six times the previously planned output. The automaker intends to accelerate EV production, aiming to deliver 400,000 EVs in North America during ...
Collaboration - 02/23/2022
GM is teaming up with Colorado based Lightning eMotors to fully electrify commercial vehicles for use in several applications, including school buses, shuttle buses, delivery and work trucks. GM has agreed to supply Lightning eMotors with medium duty ...
Super Bowl - 01/27/2022
GM will make an appearance in the Super Bowl for the third straight year. Last years spots featured its electric vehicle ambitions and the Cadillac Lyriq. In addition to GM, Nissan and Toyota also plan to advertise in the game.
Accessories - 01/04/2022
GM Accessories that are permanently dealer-installed are covered for the full term of the New Vehicle Bumper to Bumper warranty, but in no event, less than 12 months/unlimited miles, parts and labor. GM Accessories that are sold over the counter, or not ...
EV Battery Production - 01/04/2022
GM is evaluating Lansing, MI for a new $2.5 billion battery cell manufacturing plant for electric vehicles. An investment of more than $2 billion is also scheduled for the EV assembly plant in Orion, MI plant to build next-generation electric pickups. ...
Ramping Up - 04/26/2022
GM has made a deal to secure cobalt from Glencore’s operations in Australia as it boosts electric vehicle production to meet rising demand. The cobalt will be used in GM’s Ultium battery cathodes, which powers the Chevrolet Silverado EV, GMC ...
Collaboration - 04/26/2022
Work done by GM and NASA has led to the creation of robotic, grip-strengthening gloves that the space agency says could help both astronauts and assembly-line workers. The glove is called Ironhand, and is a result of years of work stemming from a collaboration...
Bolt Production - 04/26/2022
GM has restarted production of the Bolt at the Orion Assembly. The goal is to increase metrics for both production and retail sales to their highest levels ever. The most Bolts Chevrolet ever sold in one year was 24,000. GM currently has an ample supply ...
New Factory - 03/28/2022
GM will build a new factory in Quebec, Canada as part of a joint venture with a South Korean chemical maker. It is anticipated that the new factory will eventually feed critical building materials to several US battery plants. The new factory enables ...
UVeye - 07/27/2022
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect ...
EV Education - 07/27/2022
GM is expanding its EV education efforts with a training program for emergency personnel that will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer ...
All Electric - 07/27/2022
GM aims to have a completely zero-emission light-duty lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM ...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering ...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions ...
Heritage Center - 10/28/2022
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was ...
Warranty VCT's - 07/27/2022
GM has announced four virtual courses that offer process review and best practices to improve business results. The training seminars are suitable for those service managers and warranty administrators that have fewer than 2 years in their role, as well ...
Warranty Blocks - 09/24/2019
... and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked ...
Safety Week - 10/23/2019
ince 2014 GM has dedicated a week in the summer to renewing its commitment to safety and to burying the culture that allowed a deadly ignition switch defect to go unrepaired for more than a decade. This year’s safety week was unexpectedly tied with...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily...
Assembly Consumer Warranty - 12/02/2019
GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest ...
Flushing Services - 03/27/2020
... supplemental services (including flushing services and additives) as well as the proper use of GM Simplified Maintenance Schedules. The recent update includes the addition of the 2019-20 model years and to remove the approved transmission flushing tool...
Supporting Documentation - 01/03/2020
... minimum of 24 months from the date of payment. All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages ...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration ...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part ...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
P&P Article 3.1 states the following: “from time-to-time, GM representatives may request certain records in support of warranty and other services performed. When this occurs, the service agent will be advised as to the specific documents needed...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s ...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
Factory ZERO - 06/29/2021
GM is spending 2.2 billion to retool Factory ZERO to build only EVs. Production is anticipated to start later this year with the 2022 GMC Hummer EV pickup. In the future, GM plans to build the Hummer EV SUV, a Chevrolet Silverado electric pickup, and ...
Auto Stop/Start Feature - 06/29/2021
GM will begin building some of its most profitable and in-demand 2021 full-size, light-duty pickups and SUVs without the Automatic Stop/Start feature because of a global shortage in semiconductor chips. Beginning in mid-June certain full-size SUVs and ...
GM has reported that it made an undisclosed investment in UVeye, an Israeli-based automated vehicle inspection technology developer. As part of the collaboration, GM will have access to UVeye’s technology, such as an underbody scanner that can detect ...
EV Education - 07/27/2022
GM is expanding its EV education efforts with a training program for emergency personnel that will provide instruction and best practices on how to handle emergency situations with electric vehicles. The EV First Responder Training is designed to offer ...
All Electric - 07/27/2022
GM aims to have a completely zero-emission light-duty lineup in North America by 2035 and has committed $35 billion toward autonomous and electric vehicles through 2025. Cadillac and Buick will go all-electric first, with a full transition by 2030. GM ...
Customer Enthusiasm - 11/22/2022
GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the applicable warranty coverage that are not the result of a covered defect in material or workmanship. No pre or post GM approval is required when offering ...
Virtual Warranty Seminars - 10/27/2022
GM has released four new virtual warranty seminars for Q4. Warranty Process, Warranty Documentation, and Processing Warranty Transactions are designed for warranty administrators and service managers that are new to their role or new to GM. The sessions ...
Heritage Center - 10/28/2022
GM has plans to move its Heritage Center, which holds its archives and historical vehicles, from Sterling Heights, MI to a bigger property it owns in Grand Blanc, MI. The move will take place in phases as GM renovates the Grand Blanc facility, which was ...
Warranty VCT's - 07/27/2022
GM has announced four virtual courses that offer process review and best practices to improve business results. The training seminars are suitable for those service managers and warranty administrators that have fewer than 2 years in their role, as well ...
Warranty Blocks - 09/24/2019
... and emissions recalls, special coverage adjustments, emission control systems warranty, GM Maintenance Programs, and replacement part warranties. GM Authorization may be required when submitting any of these transactions on a vehicle with a blocked ...
Safety Week - 10/23/2019
ince 2014 GM has dedicated a week in the summer to renewing its commitment to safety and to burying the culture that allowed a deadly ignition switch defect to go unrepaired for more than a decade. This year’s safety week was unexpectedly tied with...
Courtesy Transportation Bulletin 07-00-89-037 - 12/02/2019
... bumper-to-bumper warranty covered by an Emissions or Corrosion warranty, non-warranty services, GM brand maintenance service, Part warranty transactions (ZPTI and ZPTC), non-GM brand rental vehicles, and during services provided to vehicles in daily...
Assembly Consumer Warranty - 12/02/2019
GM Engines, Automatic Transmissions, and Transfer Case assemblies have a 3 year or 100,000 mile warranty when purchased by the customer and installed by the dealership. When these components are replaced during the Powertrain warranty, the warranty is ...
Hummer EV - 02/27/2020
GM has announced that it’s bringing back the Hummer as a zero emission vehicle, with production set to begin next year. The Hummer EV pickup will have a 0 to 60 mph time of 3 seconds, 1,000 hp and 11,500 pound-feet of torque. It will be the strongest ...
Flushing Services - 03/27/2020
... supplemental services (including flushing services and additives) as well as the proper use of GM Simplified Maintenance Schedules. The recent update includes the addition of the 2019-20 model years and to remove the approved transmission flushing tool...
Supporting Documentation - 01/03/2020
... minimum of 24 months from the date of payment. All records must be made available, and provided to GM representatives upon request. Supporting documentation includes competed PDI forms, MPVI forms on GM paid maintenance events, sublet invoices, diagnostic...
Swapping Parts - 08/27/2019
... or part warranty extension. If the source of the concern is found from the parts swap, order a new GM or GM approved replacement part for installation. ...
Temp Workers - 07/30/2019
GM is proposing to hire more temporary employees at US factories and trim its $900 million health care bill for union employees. The proposal faces heavy opposition from the UAW. Workers at plants run by Toyota, Nissan, and Honda make $50 an hour in wages ...
PET Tips - 06/26/2019
The PET and the DMA Pre-Approval form, used when deviating from the GM recommended participation amount, must be dated prior to the job card close date. Additionally, the repair dollar amount reported on the PET may be revised at any time before the job...
EV Charging - 01/21/2019
GM is partnering with leading electric vehicle charging providers EVgo, ChargePoint, and Greenlots to create a more convenient network of more than 31,000 chargers for its EV owners. The automaker is collaborating with the networks for their integration ...
Swapping Components between Vehicles - 01/21/2019
GM recognizes that taking a known, good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part ...
Service Agent Records in Support of Warranty Transactions - 04/22/2019
P&P Article 3.1 states the following: “from time-to-time, GM representatives may request certain records in support of warranty and other services performed. When this occurs, the service agent will be advised as to the specific documents needed...
10-Speed Automatic Transmission - 02/25/2021
GM has announced plans to invest $93 million at its Romulus, MI, propulsion plant to increase machining capability and $7 million at is Bedford, IN, casting operations to add die casting capability. The investments will back additional production of GM’s ...
WPC Part Return - 07/27/2021
When logging into the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) dealer login credentials, BAC Code, and Transaction Number are required. For login dealers are to enter “WPC” for the company...
Employee Identification - 07/27/2021
When creating and submitting job cards it is a GM requirement that the dealership document the GMIN of both the service advisor who created the job card and the technician involved in the repairs/service performed. Invalid GMINs or GMINs entered for employee...
Factory ZERO - 06/29/2021
GM is spending 2.2 billion to retool Factory ZERO to build only EVs. Production is anticipated to start later this year with the 2022 GMC Hummer EV pickup. In the future, GM plans to build the Hummer EV SUV, a Chevrolet Silverado electric pickup, and ...
Auto Stop/Start Feature - 06/29/2021
GM will begin building some of its most profitable and in-demand 2021 full-size, light-duty pickups and SUVs without the Automatic Stop/Start feature because of a global shortage in semiconductor chips. Beginning in mid-June certain full-size SUVs and ...
Charging Networks - 05/26/2021
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging ...
Reimbursement - 11/25/2020
... for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests are processed through the dealership, as it is the timeliest option. &...
Electric Models - 06/23/2020
GM has plans to invest $20 billion in electric models and self-driving technology over the next five years, making it one of the most aggressive carmakers when it comes to rolling out plug-in models. Plans are to refresh only about 65% of the current ...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Windshield Program - 04/29/2020
... by defects in material or workmanship. Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM logo on the bottom of the windshield. P&P Article 5.16 ...
Full Production - 05/29/2020
In mid-May GM predicted that it will be back to full production in about four weeks, after closing their plants in late March. GM plans to use their sharpened rapid response skills from the brutal 40-day UAW strike to go from total shutdown to total production...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
Automated Driving - 04/17/2017
Ford and GM are at the top of the field of 18 companies that includes traditional automakers, as well as suppliers and tech companies, that are leading development of automated driving. A Colorado-based research firm ranked companies on several categories...
Bluetooth Warranty - 09/27/2017
... and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the fact that GM offers multiple...
Service Training Standard - 10/24/2017
... in October for not meeting the 100% STS completion threshold by September 30, were suspended. GM continues to hold dealers accountable for the 98% STS threshold until the suspension is lifted. GM will provide advance notice of any reinstated STS percent...
Lyft - 09/27/2017
The GM and Lyft alliance was announced in early 2016, with GM investing $500 million in Lyft to help the company continue it’s growth. Lyft is available in more than 40 states and 190 cities.
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
GM has announced updates to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair ...
Recall Completion - 07/28/2016
... can implement to address specific product concerns or regulatory requirements. Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Ignition Switch Recall - 06/25/2018
... Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s ...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse, ...
Plant Closures - 12/19/2018
GM may close up to five North American plants as it ends productions of six nameplates and consolidates pickup production. This action will affect up to 6,700 salaried and hourly employees. Potential plant closures include: Detroit Hamtramck Assembly-Michigan, ...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two ...
OEM and Reman Engine and Transmission Identification - 04/23/2018
... transmission/transaxle identification information for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. Original equipment identification information is available in SI....
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select ...
Inoperative TransFlow Machine - 05/22/2018
... repaired (within 30 days). If the dealership borrows a machine during the repair period, notify GM as the cycle will be different from your dealerships machine. GM is aware when the cycle is out of sequence. Bulletin 17-NA-066...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
GM has signed agreements to partner with seven charging networks to offer customers access to 60,000 charging plugs in the US and Canada, one of several steps the automaker is taking to make charging EV’s easier. GM has already partnered with charging ...
Reimbursement - 11/25/2020
... for product field actions. A request may be submitted with the dealer or it may be sent to GM directly. Due to a GM backlog of requests, it is recommended that the requests are processed through the dealership, as it is the timeliest option. &...
Electric Models - 06/23/2020
GM has plans to invest $20 billion in electric models and self-driving technology over the next five years, making it one of the most aggressive carmakers when it comes to rolling out plug-in models. Plans are to refresh only about 65% of the current ...
WPC Temporary Changes - 06/23/2020
Due to changing security protocols at UPS, the UPS Complete View Returns interface (GM Warranty Part Returns – UPS Shipping Interface) will require dealer login credentials, including the BAC Code and Transaction Number. This went into effect June...
Windshield Program - 04/29/2020
... by defects in material or workmanship. Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM logo on the bottom of the windshield. P&P Article 5.16 ...
Full Production - 05/29/2020
In mid-May GM predicted that it will be back to full production in about four weeks, after closing their plants in late March. GM plans to use their sharpened rapid response skills from the brutal 40-day UAW strike to go from total shutdown to total production...
Pickup Trucks - 05/29/2020
The highly lucrative truck segment dominated by Ford Motor Co, GM, and Fiat Chrysler Automobiles has outsold passenger cars by more than 17,000 units in April according to market research. Full-size truck models alone accounted for more than 40% of GM,...
Automated Driving - 04/17/2017
Ford and GM are at the top of the field of 18 companies that includes traditional automakers, as well as suppliers and tech companies, that are leading development of automated driving. A Colorado-based research firm ranked companies on several categories...
Bluetooth Warranty - 09/27/2017
... and using the correct labor operation when submitting a transaction for a Bluetooth warranty. GM Engineering has found that over 20% of Bluetooth related claims are submitted using the incorrect labor operation due to the fact that GM offers multiple...
Service Training Standard - 10/24/2017
... in October for not meeting the 100% STS completion threshold by September 30, were suspended. GM continues to hold dealers accountable for the 98% STS threshold until the suspension is lifted. GM will provide advance notice of any reinstated STS percent...
Lyft - 09/27/2017
The GM and Lyft alliance was announced in early 2016, with GM investing $500 million in Lyft to help the company continue it’s growth. Lyft is available in more than 40 states and 190 cities.
Understanding the New Courtesy Transportation Guidelines - 06/19/2017
GM has announced updates to Courtesy Transportation Program eligibility. These changes restricted courtesy transportation options to the following situations only: The customer’s vehicle is within the New Vehicle Limited Warranty and the repair ...
Recall Completion - 07/28/2016
... can implement to address specific product concerns or regulatory requirements. Additionally, GM will debit the pre-delivery inspection and fluid fill credits on any new vehicle that is reported sold with an open safety or non-compliance recall showing...
Second Gen dexos1 - 07/28/2016
Throughout the end of June, and through July 15, GM CCA sold both the previous and new specification of oil. On 7/15/2016, dealers receive only the new specification and are billed the new part numbers listed in Global Message GCUS-9-2426. On 8/1/2016,...
Ignition Switch Recall - 06/25/2018
... Cobalts, Saturn Ions, and other small cars worldwide. Four years later, 92% of the cars that GM believes exist outside a junk yard have been repaired globally, as have 96% of those vehicles in the US. GM employees are still trying to track down the approximately...
Remote Battery Monitoring Through OnStar - 11/29/2018
GM has begun monitoring the performance of the high voltage battery in certain vehicles where the owner is an OnStar subscriber, including the 2014-16 Cadillac ELR and 2011-15 Chevrolet Volt. Through the monitoring process, GM is able to analyze the vehicle’s ...
Part Warranty Coverage - 12/19/2018
All GM Service Replacement parts, when installed at a GM dealership as part of a customer pay repair or sold over the counter, have a 24-month, unlimited mileage warranty when installed on or after April 1st, 2018. Subsequent replacements under this warranty...
Production - 12/19/2018
GM has announced that it will end production of the Chevrolet Cruze as part of a cost-cutting plan that will idle five North American plants as well as significantly reduce hourly and salaried positions. GM also plans to stop production of the Buick LaCrosse, ...
Plant Closures - 12/19/2018
GM may close up to five North American plants as it ends productions of six nameplates and consolidates pickup production. This action will affect up to 6,700 salaried and hourly employees. Potential plant closures include: Detroit Hamtramck Assembly-Michigan, ...
Profit and Business - 12/19/2018
The actions GM is taking is meant to increase the automakers profits and strengthen its core business while it doubles investment in autonomous and battery-electric vehicles by 2020. GM is anticipated to launch an all new profitable EV platform in 20...
Marketplace App - 02/20/2018
GM’s new Marketplace app has the potential to save time and make everything from the daily commute to family vacations easier. The app lets you order food, make restaurant and hotel reservations, and find gas stations from behind the wheel. Two ...
OEM and Reman Engine and Transmission Identification - 04/23/2018
... transmission/transaxle identification information for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. Original equipment identification information is available in SI....
In-Car App - 05/22/2018
GM is expanding the capability of its in vehicle Marketplace app to include paying for fuel. GM has partnered with Shell to launch the in dash fuel payment system. The app is currently being piloted in approximately 1 million Chevrolet vehicles at select ...
Inoperative TransFlow Machine - 05/22/2018
... repaired (within 30 days). If the dealership borrows a machine during the repair period, notify GM as the cycle will be different from your dealerships machine. GM is aware when the cycle is out of sequence. Bulletin 17-NA-066...
US Market Share - 12/21/2017
For the last five decades, GM’s US market share has, for the most part, been in continual decline. Since 1990, GM’s share has dropped in every year but three: 2001, 2002, and 2011. Through the first 10 months of 2017, US share has risen to...
Swapping Components between Vehicles - 01/22/2018
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that ...
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel ...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Filing and Supporting Documentation - 01/22/2018
... for a minimum of 24 months from the date of payment, individual state requirements may vary. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within...
Suspected Tampering or Vehicle Modification - 03/26/2015
... The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer concerns that the...
Autonomous Volts - 10/23/2015
GM announced that it would introduce a fleet of autonomous Chevrolet Volts in late 2016 on its Warren Technical Center campus for employee use. GM is working to redefine customer choices and the future of mobility. With rapidly improving technology and ...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Special Tool Loan Program - 06/27/2016
GM launched a Dealer Loan Tool Program in April, 2016. While the program does not replace all essential tool shipments, it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately ...
Servicing Vehicles from Canada - 04/28/2016
... they can take their vehicle to a same franchise US dealership, or if crossline rules apply, any US GM dealership, to service their vehicle. There are a couple of extra steps, however, that must be taken prior to making those repairs. The US service...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
Aluminum Body - 04/03/2014
GM has signed contracts with a couple different aluminum makers to supply its next generation of full sized pick-up trucks, due by late 2018. Suppliers are working to increase aluminum sheet production to accommodate the next generation truck. The 2015 ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim ...
Engine Coolant - 08/05/2014
GM announced a price decrease on many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities ...
PQC Contact Dealers - 08/05/2014
GM released Global Messages in late June for those dealers that are required to contact the PQC prior to performing an engine, transmission, and/or transfer case replacement. Affected dealers were notified within the message that they must obtain pre-authorization ...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
GM reports that approximately 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, ...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
F and I Products - 11/25/2014
GM has launched its portfolio of F&I products. As of early November, approximately 20% of GM's 4,300 US franchised dealerships are signed up to sell the branded products. Current product offerings include prepaid maintenance, lease wear and tear protection, ...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
Speak Up - 10/31/2014
GM is encouraging dealership staff members to speak up if they spot a potential problem. Every dealership employee is required to take a 15 minute online training course to increase awareness of GM's safety strategy and emphasize the importance of voicing ...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
SKF Seal Safety Recall - 11/25/2014
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
The New Policies and Procedures Manual - 10/31/2014
... way on a warranty transaction. While these two specific items are never to be claimed as warranty, GM now allows sealant, when used as a gasket, and is eligible for reimbursement. When using a GM sealant to create a gasket, the part number must be entered...
GM recognizes that taking a known good part from a stock vehicle to aid in diagnosing a defect in a customer’s vehicle can be very useful in determining what part needs to be replaced to correct a customer’s concern. However, the part that ...
Electric Vehicles - 10/23/2017
GM plans to launch two new electric vehicles over the next 18 months; the first step of the plan to have more than 20 electric vehicles on sale by 2023. In early October, GM showed three designs for potential future vehicles powered by batteries or fuel ...
Enclave Action Center - 10/23/2017
An action center has been established through GM TAC to allow dealers to provide product feedback on the new 2018 Buick Enclave that began shipment to dealers in mid-October. Dealers are to contact the action center to report any vehicle issues that warrant...
Filing and Supporting Documentation - 01/22/2018
... for a minimum of 24 months from the date of payment, individual state requirements may vary. GM lists examples of supporting documentation in the Service P&P manual. Below are examples of supporting documentation that must be included within...
Suspected Tampering or Vehicle Modification - 03/26/2015
... The bulletin provides detail on labor operation 0600014: documentation of vehicle tampering or non-GM vehicle modifications. The labor operation is used to reimburse the dealership for the time used to identify and document customer concerns that the...
Autonomous Volts - 10/23/2015
GM announced that it would introduce a fleet of autonomous Chevrolet Volts in late 2016 on its Warren Technical Center campus for employee use. GM is working to redefine customer choices and the future of mobility. With rapidly improving technology and ...
Factory Pre-Owned Collection - 03/01/2016
The online portal where consumers can purchase used vehicles went live in early February. GM reports that almost 1,100 dealerships have agreed to participate, equating to about one in four dealers. Prior to the launch, GM tweaked the program in response...
Special Tool Loan Program - 06/27/2016
GM launched a Dealer Loan Tool Program in April, 2016. While the program does not replace all essential tool shipments, it does provide a cost-effective alternative to essential shipments of high-cost and/or low-use special tools. There are approximately ...
Servicing Vehicles from Canada - 04/28/2016
... they can take their vehicle to a same franchise US dealership, or if crossline rules apply, any US GM dealership, to service their vehicle. There are a couple of extra steps, however, that must be taken prior to making those repairs. The US service...
Roadside Assistance - 05/24/2016
All new GM vehicles come with complimentary Roadside Assistance services. The program includes:Towing (legal roadways only)Flat tire or tire compressor and sealant kit changeLock-out assistanceBattery jump startMobile EV charging (select markets)Emergency...
Aluminum Body - 04/03/2014
GM has signed contracts with a couple different aluminum makers to supply its next generation of full sized pick-up trucks, due by late 2018. Suppliers are working to increase aluminum sheet production to accommodate the next generation truck. The 2015 ...
Recall Review - 04/03/2014
Two law firms have been retained by GM to perform an internal review in the handling of the 1.6 million vehicle recall. The recall is linked to 13 deaths and 31 crashes in which air bags failed to inflate. The National Highway Traffic Safety Administration...
Maxxis Spare Tires - 02/27/2014
Many GM vehicles are currently using compact spare tires made by Maxxis Tire. Vehicles involved include the Chevrolet Malibu, Traverse; Buick Enclave, Regal; and GMC Terrain, Acadia, just to name a few. These tires are not on the GM Tire Program. Dealers...
Recall Expense - 08/05/2014
GM has gained market share and its stock price has risen 5%. At this stage it appears that the many recalls will not inhibit GM's ability to develop and sell good cars and trucks. Handled correctly, the money GM is spending with the recall and victim ...
Engine Coolant - 08/05/2014
GM announced a price decrease on many GM coolant products effective July 16, 2014. Global Message G_0000196442 lists the affected part numbers as well as the new dealer price. The price reductions apply to gallon, pallet and 55 gallon drum quantities ...
PQC Contact Dealers - 08/05/2014
GM released Global Messages in late June for those dealers that are required to contact the PQC prior to performing an engine, transmission, and/or transfer case replacement. Affected dealers were notified within the message that they must obtain pre-authorization ...
Customer Assistance Center Diagnosis Waiver - 06/06/2014
GM reports that approximately 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management to discuss the concern, ...
Recall Campaigns - 06/06/2014
In late May, GM announced five new recall campaigns, calling back more than 2.99 million vehicles worldwide for issues literally bumper-to-bumper. The new recalls address tail lamp issues in passenger cars, low beam headlamp failures, hydraulic brake...
F and I Products - 11/25/2014
GM has launched its portfolio of F&I products. As of early November, approximately 20% of GM's 4,300 US franchised dealerships are signed up to sell the branded products. Current product offerings include prepaid maintenance, lease wear and tear protection, ...
Saturn VTi Customer Goodwill Program - 01/21/2015
The Customer Goodwill Program for Saturn vehicles equipped with a VTi (CVT) transmission was discontinued on 12/31/14. GM records determined that there were no Saturn owners with vehicles that remain eligible for the program based on accrued time or miles....
Speak Up - 10/31/2014
GM is encouraging dealership staff members to speak up if they spot a potential problem. Every dealership employee is required to take a 15 minute online training course to increase awareness of GM's safety strategy and emphasize the importance of voicing ...
Tires - 10/31/2014
Tires that are replaced under the terms of the GM bumper-to-bumper warranty must be replaced with the tire part number corresponding to the production RPO from the GM Parts Catalog. These tires will meet the same performance requirements of the production...
Colorado and Canyon - 10/03/2014
There has been an outpouring of requests from dealers for the redesigned 2015 Chevrolet Colorado and GMC Canyon. The new models will return to showrooms in October after a two-year absence. GM states that dealers have ordered 28,000 Colorados and 14,000...
SKF Seal Safety Recall - 11/25/2014
SKF Corporation announced a recall for rear axle seals (hub seals) that applies to certain GM full-size truck and van products, 1999-2010 model years. While the recalled seals were never used by GM in production or in service, they may have been installed...
The New Policies and Procedures Manual - 10/31/2014
... way on a warranty transaction. While these two specific items are never to be claimed as warranty, GM now allows sealant, when used as a gasket, and is eligible for reimbursement. When using a GM sealant to create a gasket, the part number must be entered...
Transponder Keys: - 10/31/2014
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
New Product - 09/09/2014
... a rebadged Nissan NV200, which will compete with the Ford Transit Express and the Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
GWM Enhancements - 03/08/2012
... History section in IVH you may see "Denied" under the Transaction Adjustment column. Authorized GM Wholesale users now have the option to deny a transaction routed for GM authorization. Once a transaction has been denied, service agents will no longer...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
No Hassle Policy - 07/02/2012
GM Customer Care and Aftersales has reintroduced the No Hassle Core Return Policy for engines, transmissions, cylinder heads and transfer cases. Cores will receive 100% credit if the unit is like for like, is assembled, is a valid complete assembly, is ...
30 MPG or Better - 05/02/2012
Three years ago about 16% of GM vehicles sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of...
SD Card Missing On Delivery - 01/19/2012
... or under the passenger seat. If the card is not found in any of those locations, contact the GM Nav Disc Center for a replacement card. GM recommends that a Field Product Report be completed when a SD card is missing on delivery. ...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly ...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Chevrolet Spark - 11/05/2012
54% of Spark minicar buyers are non-GM customers. The Spark retails for just under $13,000 which is an attractive price for budget minded customers. It comes equipped with GM's 5/100,000 mile powertrain warranty. GM sold 4,090 Sparks in July and August,...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
Transmission Replacements and Contacting the PQC - 08/09/2012
... transfer case PTU) are contained within each form.Dealers that did not receive notification from GM are not required to contact PQC for transmission assembly replacements. These dealers do not have to obtain pre-authorization to repair or replace a transmission....
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new...
A Goodwill Tool - 02/26/2013
GM Dealer Aftersales Empowerment is the latest title for the program that was developed to provide service management the authority to make on-the-spot decisions that are in the best interest of the customer. There are six tools available and in the coming ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant recovery/recharge equipment. The GE-50300 machine is used for R-1234yf air conditioning systems in the 2013 Cadillac...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that ...
Customer Assistance Center - 07/30/2013
GM reports that about 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management and discussed the concern, with ...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in ...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and ...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A ...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Midtronics GR8 Battery Tester - 05/12/2010
The GR8 is an integrated tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities....
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software ...
GMIN - 10/13/2010
To avoid excessive and unwanted rejects be sure that the correct GMIN is being entered for each technician. Typically the GMIN is the same used for Global Connect and GM Training. GM ID assistance may be obtained by contacting the GlobalConnect help desk...
It is a violation of GM policy to use transponder keys obtained from any source other than GMCCA in a vehicle repair paid for by GM. Dealers must make every effort to ensure that transponders keys obtained from sources other than GMCCA are not used in...
New Product - 09/09/2014
... a rebadged Nissan NV200, which will compete with the Ford Transit Express and the Ram ProMaster. GM also plans the introduction of the 4G LTE broadband connection across most GM vehicles for the 2015 model year. ...
GWM Enhancements - 03/08/2012
... History section in IVH you may see "Denied" under the Transaction Adjustment column. Authorized GM Wholesale users now have the option to deny a transaction routed for GM authorization. Once a transaction has been denied, service agents will no longer...
TPM - 03/08/2012
Were you aware that GM has traceable files that match the identification number of the TPM with the VIN of the vehicle that it was installed on? GM is also able to take into consideration whether wheel changes took place or accessory wheels were added....
No Hassle Policy - 07/02/2012
GM Customer Care and Aftersales has reintroduced the No Hassle Core Return Policy for engines, transmissions, cylinder heads and transfer cases. Cores will receive 100% credit if the unit is like for like, is assembled, is a valid complete assembly, is ...
30 MPG or Better - 05/02/2012
Three years ago about 16% of GM vehicles sold achieved at least 30 mpg on the highway. Today that number is 40%. There are also several new fuel-economy leaders on the way, including the Chevrolet Spark, Cadillac ATS and the Buick Encore. By the end of...
SD Card Missing On Delivery - 01/19/2012
... or under the passenger seat. If the card is not found in any of those locations, contact the GM Nav Disc Center for a replacement card. GM recommends that a Field Product Report be completed when a SD card is missing on delivery. ...
Side Door Window Glass Chipping - 01/19/2012
GM has found during warranty part review cases that side door window glass with chips may have been caused by the use of a vehicle key lock box on the side door glass. Vehicle key lock boxes may not be placed on a vehicle's side door glass. GM will randomly ...
Windshields - 12/15/2011
... over 10,000 miles must be pre-approved by the District Manager of Aftersales. Additionally, a GM part must be used for replacement. If approval is made, the transaction must be GM routed and indicated in comments that the DMA was involved and approv...
Chevrolet Spark - 11/05/2012
54% of Spark minicar buyers are non-GM customers. The Spark retails for just under $13,000 which is an attractive price for budget minded customers. It comes equipped with GM's 5/100,000 mile powertrain warranty. GM sold 4,090 Sparks in July and August,...
Wheel Alignment Guidelines - 07/02/2012
Bulletin number 05-03-07-009E, titled "Wheel Alignment Specifications, Requirements, and Recommendations for GM vehicles," was revised in June. The revision was to add the 2013 model year, revise the information on tramlining, add additional graphics,...
Transmission Replacements and Contacting the PQC - 08/09/2012
... transfer case PTU) are contained within each form.Dealers that did not receive notification from GM are not required to contact PQC for transmission assembly replacements. These dealers do not have to obtain pre-authorization to repair or replace a transmission....
The New LTG: 7 Digit Global Labour Code - 01/24/2013
... of 2013, labour operation numbers, as we have known them for many years, will be changing. As GM transitions toward a Global environment, the dealer body will continue to see change, from a Global vehicle body structure, to GlobalConnect, to the new...
A Goodwill Tool - 02/26/2013
GM Dealer Aftersales Empowerment is the latest title for the program that was developed to provide service management the authority to make on-the-spot decisions that are in the best interest of the customer. There are six tools available and in the coming ...
Air Conditioning Recovery/Recharge Procedures - 06/19/2013
... that must be included on the job card. There are three recovery/recharge machines that meet GM requirements as essential refrigerant recovery/recharge equipment. The GE-50300 machine is used for R-1234yf air conditioning systems in the 2013 Cadillac...
4G LTE Connectivity - 07/03/2013
GM has announced that it will offer 4G mobile internet access inside most of its 2015 model year vehicles. GM's intentions are to leverage its OnStar unit and 4G LTE mobile broadband hardware to offer more connected services to drivers. GM hopes that ...
Customer Assistance Center - 07/30/2013
GM reports that about 200,000 customers a year contact the Customer Assistant Center rather than their dealership about a vehicle concern. When this happens, CAC advisors would often contact dealership service management and discussed the concern, with ...
Retirees and Vehicle Launches - 09/04/2013
GM is in the midst of launching many new or significantly refreshed vehicles in the US this year. GM is turning to some former white-collar employees to help meet the challenge. Retirees are being hired back to work with suppliers, being an expert in ...
Wiring Repair Strategy - 07/30/2013
GM has published a wiring repair bulletin as a means to find information and parts to perform wiring repairs on 2009-2014 model year GM vehicles. The bulletin provides information on part numbers, repair procedures and connector repair information, and ...
Parts and Accessories and Lifetime Parts Warranty - 01/10/2014
It has been a year since GM changed the Parts and Accessories warranty from 12 months or 12,000 miles to 12 months, regardless of mileage. It has been a year as well since changes were made to the Limited Lifetime Parts warranty. The Parts and Accessories...
Drive Motor Battery - 01/10/2014
GM imposed a $1,000 core charge on 2-Mode hybrid battery assembly part numbers 19180442 and 19117171 in October, 2009. Core issues and concerns should be directed to Focus Hope Enterprises, not the Warranty Part Center. Dealers may reference, CC&A ...
Powertrain Options - 11/18/2013
GM is considering several different powertrain options for the soon-to-launch large SUV's. Diesel engines, hybrid powertrains and high geared transmissions are all up for consideration. The next generation Escalade and the extended ESV model are...
Midtronics GR8 Battery Tester - 05/12/2010
The GR8 is an integrated tester/charger and provides a faster and safer recharge for all lead acid and AGM batteries. The new tester supports SPS programming events, recovers discharged batteries and provides in-dealership battery management capabilities....
OnStar Upgrade - 09/16/2010
GM recently released a remote software upgrade on its vehicles' Onstar module. This type of action is part of an expanded assertiveness by GM to control its software. Through wireless communications automakers have the ability to upgrade or fix software ...
GMIN - 10/13/2010
To avoid excessive and unwanted rejects be sure that the correct GMIN is being entered for each technician. Typically the GMIN is the same used for Global Connect and GM Training. GM ID assistance may be obtained by contacting the GlobalConnect help desk...
The EV Effect (Part II): Competition and Opportunities - 02/23/2011
... two brands as an increasing number of manufacturers will soon bring more competition to this segment. In this second installment covering the rise of EV and Plug-in Hybrid technology we will explore the future product, increased competition, the impact...
Auto Sales on the Rise - 03/10/2011
... necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37% over the same month last...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
OnStar - 01/19/2011
In early January, OnStar announced that their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring....
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Bulletin 17-NA-052 - 04/23/2024
The latest release of Bulletin 17-NA-052 address the updated position of GM on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed. Refinishing may be performed as customer pay following normal...
Plug-In Hybrids - 06/26/2024
GM has a solid plan to bring plug in hybrids to the US starting in 2027. The models will debut in 2027 as stricter federal tailpipe emissions rules take effect. GM is taking a close look at its cost structure at the same time it is studying opportunities ...
SAVI Dongle Warranty Process - 03/23/2024
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time ...
Federal Funding - 03/23/2024
GM has been awarded $26 million in federal funding to develop medium-duty trucks powered by hydrogen fuel cells. The five-year project is funded through the US Department of Energy’s SuperTruck 3 program. GM will work with Southern Co., an electric ...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer ...
Warranty Block - 01/29/2024
... Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material...
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Reman Headlamps - 12/26/2023
GM remanufactured headlamps are available for owners of select 2018-20 Chevrolet Equinox models, in addition to the 2016-19 Silverados that are already in the program. Remanufactured headlamps are backed by GM’s 24-month/unlimited mile limited warranty, ...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected ...
EVgo - 09/26/2024
GM is expanding its partnership with EVgo, an electric vehicle charging network. The new charging stalls will be located near dining and shopping amenities in flagship locations, with 350-kilowatt fast charging, lighting, canopies and security cameras. ...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Parts Swapping - 06/26/2024
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. Service P&P Article 1.1.2...
Supporting Documentation - 01/29/2024
Supporting documentation is the paperwork that in many instances accompanies a warranty repair. GM states that this paperwork must be retained for a minimum of 24 months from the date of payment. These records must be made available and provided to a...
Tire Transactions - What is Not Covered - 05/30/2024
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
Paint Warranty Claims - 04/08/2016
... greater. If your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it's important to determine what...
Properly Documenting a Policy Repair - 02/02/2016
... approval is the service manager's explanation as to why the policy repair was granted. GM lists examples of supporting factors that might constitute a policy repair in bulletin 11-00-89-005. These examples are intended to be guidelines that support...
Tire Transactions - What is Not Covered - 05/26/2021
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
... two brands as an increasing number of manufacturers will soon bring more competition to this segment. In this second installment covering the rise of EV and Plug-in Hybrid technology we will explore the future product, increased competition, the impact...
Auto Sales on the Rise - 03/10/2011
... necessary for them to sell cars at discounts just to keep the factories open. Edmunds reports that GM spent quite a bit on incentives in February, at an estimated $3,857 per vehicle. It is predicted that GM sales will rise 37% over the same month last...
Safety Recall 10282 - 10/13/2010
Engine Stall Due to PCM Failure-Special Advisory Letter: GM has issued a special announcement to owners of certain 2005-2008 Pontiac Vibe vehicles equipped with 1.8L MFI engine and a two wheel drive transmission. The announcement letter notified customers...
OnStar - 01/19/2011
In early January, OnStar announced that their safety, security and connectivity services will become available for non-GM and older GM vehicles. The service will be available through a standalone rearview mirror which will be made available this spring....
New Product Line-up - 10/14/2011
In the early fall of 2011, GM announced the launch of two new luxury vehicles for Cadillac in 2012 and the pricing for a fuel saving feature on the Buick Regal. The announcements were made as part of the plan to help GM attract more customers. Cadillac...
Past Model Year Warranty Start Date - 09/19/2011
Effective October 1st, GM will employ a new policy regarding the warranty start date on first time delivery of past models. GM will continue to honor warranty coverage on vehicles where the delivery is transmitted via the CDR process and/or the OWB-DV...
DEF Pricing - 06/08/2011
At the end of May, GM announced that ACDelco Diesel Exhaust Fluid (DEF) will replace the GM Vehicle Care Diesel Exhaust Fluid. The ACDelco case fluid is packaged with fewer nozzles than what was packaged with the Vehicle Care product, allowing for a cost...
Bulletin 17-NA-052 - 04/23/2024
The latest release of Bulletin 17-NA-052 address the updated position of GM on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed. Refinishing may be performed as customer pay following normal...
Plug-In Hybrids - 06/26/2024
GM has a solid plan to bring plug in hybrids to the US starting in 2027. The models will debut in 2027 as stricter federal tailpipe emissions rules take effect. GM is taking a close look at its cost structure at the same time it is studying opportunities ...
SAVI Dongle Warranty Process - 03/23/2024
GM SAVI dongles come with a two-year warranty. Techline Customer Support Center will validate if the unit is defective by going through testing with the user, and if defective, will facilitate a replacement. If the dongle falls within the warranty time ...
Federal Funding - 03/23/2024
GM has been awarded $26 million in federal funding to develop medium-duty trucks powered by hydrogen fuel cells. The five-year project is funded through the US Department of Energy’s SuperTruck 3 program. GM will work with Southern Co., an electric ...
Plug In Hybrids - 02/26/2024
GM has plans to reintroduce the plug-in hybrid technology in select vehicles in North America. Plug in hybrids are propelled by both an electric motor and a gasoline engine for backup. Dealers are asking GM to consider plug in hybrids to alleviate consumer ...
Warranty Block - 01/29/2024
... Emissions Recalls, Special Coverage Adjustment Programs, Emission Control Systems Warranty, GM Maintenance Programs and Replacement Parts Warranties. Any other vehicle repair coverage may be considered only if the failure appears to be a defect in material...
Top Sales - 01/29/2024
A fourth quarter sales gain helped GM log a 14% increase in 2023 over a year prior. 2.6 million new vehicles were sold in the United States. GM topped closest rival, Toyota Motor North America, which sold 2.3 million new cars.
Reman Headlamps - 12/26/2023
GM remanufactured headlamps are available for owners of select 2018-20 Chevrolet Equinox models, in addition to the 2016-19 Silverados that are already in the program. Remanufactured headlamps are backed by GM’s 24-month/unlimited mile limited warranty, ...
Supercharger Adaptor - 12/26/2023
The GM NACS to CCS1 Supercharger adaptor will be sold as a vehicle accessory through the dealership, for the option of ship to home or pickup at the dealership. To get the adaptors to the customer in as quickly as possible, the adaptors will only be available...
Third-Party Adapters - 12/26/2023
GM discourages the use of third-party adapters. Damage to vehicle components resulting from the installation or use of non-GM certified parts is not covered under the terms of the vehicle warranty and may affect remaining warranty coverage for affected ...
EVgo - 09/26/2024
GM is expanding its partnership with EVgo, an electric vehicle charging network. The new charging stalls will be located near dining and shopping amenities in flagship locations, with 350-kilowatt fast charging, lighting, canopies and security cameras. ...
The Renaissance Center - 07/30/2024
Consideration is being given to tearing down a portion of the Renaissance Center in Detroit, which will be vacated by GM when it moves to its headquarters. Officials have been engaged in discussions for months regarding the future of the iconic complex...
Parts Swapping - 06/26/2024
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. Service P&P Article 1.1.2...
Supporting Documentation - 01/29/2024
Supporting documentation is the paperwork that in many instances accompanies a warranty repair. GM states that this paperwork must be retained for a minimum of 24 months from the date of payment. These records must be made available and provided to a...
Tire Transactions - What is Not Covered - 05/30/2024
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
Paint Warranty Claims - 04/08/2016
... greater. If your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it's important to determine what...
Properly Documenting a Policy Repair - 02/02/2016
... approval is the service manager's explanation as to why the policy repair was granted. GM lists examples of supporting factors that might constitute a policy repair in bulletin 11-00-89-005. These examples are intended to be guidelines that support...
Tire Transactions - What is Not Covered - 05/26/2021
... prorated warranty coverage by the tire manufacturer once the Bumper-to-Bumper expires. Contact the GM Tire Program at 877-728-4737 for more information. Tires purchased by consumers beyond the New Vehicle Bumper-to-Bumper coverage or replaced during...
Courtesy Transportation Program Coverage & Eligibility - 03/22/2021
GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation. Eligibility for any of these four ...
Approved PDI Fluid Adds - 10/28/2022
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
Simplifying Transportation Transactions - 02/23/2022
GM recommends that all dealers have a documented process for handling vehicles that are damaged when received at the dealership, called transportation damage. The first step in that process should be to choose a person or persons that are trained and ...
Goodwill Tools - 09/26/2022
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience...
Powertrain Contact Center - 02/28/2023
... is a center designed to assist Independent Service Centers (ISCs) and Fleet companies with any GM Powertrain inquiries. Independent repair facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement...
Empowerment - 06/23/2020
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
Dealer Audit Compliance Credit - 07/30/2020
... through regional meetings, focus groups, post-audit surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership...
Reprogramming & Field Actions - 03/27/2019
When a module has been reprogrammed properly with SPS, a TIS log is generated for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration....
Dealer Self-Empowerment Extension - 01/28/2020
... November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability...
CAC Provided Diagnostic Voucher - 06/27/2016
... a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction...
Customer Signature - 06/30/2015
... "authorization to perform repairs," or wording similar to that. jlwarranty has received word that GM audit staff have found instances where some dealer job cards do not have this wording below the customer signature line and chargebacks have been made....
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM ...
Global Warranty Management - 04/28/2015
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update the warranty system file. Claims for repairs related to Emissions Warranty...
Reject of the Month - 04/28/2015
... a standard warranty transaction. The "VIN not on File" check box must be selected when a non-GM VIN is involved, or if the VIN is over ten years old. Most common instances for use of this check box are for a part warranty transaction on a non-GM...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They uncovered...
Limited Parts Return - 10/03/2014
... part return requests, dealers must confirm that parts are packaged and returned individually so GM may track the parts to the specific VIN and job card. Dealers must also use the shipping label that is linked to the GWM system as it is specific to the...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 ...
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... for approval, courtesy transportation must be submitted prior to the repair transaction.GM has waived the requirement of current model year, or one year prior vehicles, to allow for an expanded pool of vehicles. If a GM vehicle is not available,...
Ignition Switch Parts Return Request - 06/06/2014
... May 28, 2014, for the involved recalls will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions...
Ignition Switch KEY Points - 06/06/2014
... be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and...
Engineering Information - 02/27/2014
GM has a process called Engineering Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause ...
GM defines Courtesy Transportation as any form of transportation allowed per the GM Courtesy Transportation Program, including rental, shuttles, reimbursement of fuel, and reimbursement of public transportation. Eligibility for any of these four ...
Approved PDI Fluid Adds - 10/28/2022
During a new car inspection, washer fluid and DEF fluid generally need to be added to vehicles. The use of genuine GM or GM approved Parts and Accessories is required when performing any repairs/services paid for by General Motors in accordance with applicable...
Warranty Parts Center Process Requirements - 08/30/2021
The GM WPC process is the common method used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to obtain the...
Warranty Solicitation Policy - 12/01/2021
While GM is committed to covering the costs of repairs to correct defects on vehicles covered under warranty, they prohibit dealers from calling, mailing, distributing materials, advertising, or otherwise communicating to customers for the correction...
Simplifying Transportation Transactions - 02/23/2022
GM recommends that all dealers have a documented process for handling vehicles that are damaged when received at the dealership, called transportation damage. The first step in that process should be to choose a person or persons that are trained and ...
Goodwill Tools - 09/26/2022
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience...
Powertrain Contact Center - 02/28/2023
... is a center designed to assist Independent Service Centers (ISCs) and Fleet companies with any GM Powertrain inquiries. Independent repair facilities that buy GM engines, transfer cases, and transmissions over-the-counter are entitled to labor reimbursement...
Empowerment - 06/23/2020
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied, remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place ...
Dealer Audit Compliance Credit - 07/30/2020
... through regional meetings, focus groups, post-audit surveys, and advisory boards that was heard at GM. Through this feedback, GM is introducing new programs aimed at helping dealers by having District Managers reach out and schedule time with dealership...
Reprogramming & Field Actions - 03/27/2019
When a module has been reprogrammed properly with SPS, a TIS log is generated for that VIN allowing GM to verify that the reprogramming event was successful. Additionally, vehicles with a valid OnStar account enable GM to remotely confirm the calibration....
Dealer Self-Empowerment Extension - 01/28/2020
... November edition of the Warranty News. The temporary warranty rental policy is still in effect as GM continues to return parts shipping to normal standards. GM has temporarily extended dealer self-empowerment on rentals due to part availability...
CAC Provided Diagnostic Voucher - 06/27/2016
... a complimentary diagnosis on a customer's out-of-warranty vehicle that was approved by CAC. GM feels that a big roadblock to getting the customer's vehicle into your dealership is the diagnostic fee. Customers who contact CAC, and have expressed dissatisfaction...
Customer Signature - 06/30/2015
... "authorization to perform repairs," or wording similar to that. jlwarranty has received word that GM audit staff have found instances where some dealer job cards do not have this wording below the customer signature line and chargebacks have been made....
OE Batteries - 09/03/2015
GM has released a bulletin that provides dealers with a quick battery reference, listing vehicle make and model, engine, CCA, OEM part numbers for 2013-2015 model years, corresponding ACDelco part number, GM part number, and battery type. GM ...
Global Warranty Management - 04/28/2015
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically, which in-turn are used to update the warranty system file. Claims for repairs related to Emissions Warranty...
Reject of the Month - 04/28/2015
... a standard warranty transaction. The "VIN not on File" check box must be selected when a non-GM VIN is involved, or if the VIN is over ten years old. Most common instances for use of this check box are for a part warranty transaction on a non-GM...
Service Information Keyword/Labor Operation Search - 06/02/2015
In early May, GM released a TechLine News communication to dealers that announced three new changes to SI. These changes were made based on user feedback.The first change was to the Year Range Bulletin search. In the past, the user selected the platform...
Certified Pre-Owned Vehicles and Open Recalls - 06/30/2015
... open recall, customer satisfaction program, or service update before certifying any used vehicle. GM has recently performed a review of the certified vehicles listed in the CUIS inventory to check that these services were in fact completed. They uncovered...
Limited Parts Return - 10/03/2014
... part return requests, dealers must confirm that parts are packaged and returned individually so GM may track the parts to the specific VIN and job card. Dealers must also use the shipping label that is linked to the GWM system as it is specific to the...
Help Customers Understand Oil Change Mileage - 10/03/2014
GM has been offering complimentary oil changes and tire rotations with the purchase of a new Chevrolet, Buick, or GMC since the 2014 model year. This maintenance service was also provided for certain 2013 models. The coverage is for 2 years or 24,000 ...
Recalled Fortera Tires - 02/23/2015
Recall 15025 addresses certain P255/65R18 Fortera HL tires sold by Goodyear to GM and installed on 2015 Buick Enclave, Chevrolet Traverse, and GMC Acadia vehicles. GM began requesting the return of all tires replaced related to the recall on February...
Ignition Switch Recall & Courtesy Transportation - 05/09/2014
... for approval, courtesy transportation must be submitted prior to the repair transaction.GM has waived the requirement of current model year, or one year prior vehicles, to allow for an expanded pool of vehicles. If a GM vehicle is not available,...
Ignition Switch Parts Return Request - 06/06/2014
... May 28, 2014, for the involved recalls will appear in the dealer's normal WPC requests on GWM-if GM wants the part back. After opening the message attachment, click the "Enter BAC" tab.After entering your BAC click OK and the appropriate transactions...
Ignition Switch KEY Points - 06/06/2014
... be created every 30 days for extended rentals.Confirm that the rental per day charge is accurate. GM DRAC vehicles are reimbursed at $42 per day, $35 per day base rate for Enterprise rentals (damage waiver/underage driver coverage $10/day), and...
Engineering Information - 02/27/2014
GM has a process called Engineering Information where it is asked of technicians to take the time to contact an engineer when a vehicle is in your dealership with a specific concern. This information is very important to GM in determining the root cause ...
Branded Titles and Warranty Blocks - 12/21/2017
... block. When processing any of the above transactions, routing to the Warranty Support Center for GM authorization may be required. When in doubt as to whether or not the special coverage repair should be performed, contact your WSC specialist for advice...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Paint Repairs - 09/25/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations...
Consumer Part Warranty - 09/27/2016
... titled "Auto Repair." Click on either engine repair or transmission repair. Under "Additional GM Information" you will be able to download the Powertrain Warranty form that will cover engine, automatic transmission, and transfer case replacements to...
Technician Time Recording - 06/08/2011
... involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy,...
Labour Operation Overlaps - 09/19/2011
As most warranty administrators and service managers know, GM has recently begun tracking the use of their "R" authorization. This makes the job of the service manager and warranty administrator slightly more challenging, as they must watch closely for...
Routing the Transaction for Review and Payment - 04/27/2011
... with the Global reject process, specifically repetitive returns between the dealer and the GM Service Manager (WSC, PQC, RCC rep, etc). In the event that a transaction has to be routed for review, there are specific pieces of information that must be...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
From the Desk of a Service Manager - 04/13/2010
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team.Teamwork,...
Reject Code 242 - 03/11/2010
... is given the authority, and that authority varies depending on the service agent's standing with GM, to self-authorize transactions that need this intervention to prevent being rejected. Transactions that exceed a service agent's authorization empowerment...
GlobalConnect - 02/04/2010
... determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and much more.Once logged in you may...
Summer Splash Accessory Promo - 07/30/2013
GM launched their latest accessories sales promotion in early July. The program is designed to reward managers at eligible Chevrolet, Cadillac, Buick, and GMC dealerships when Chevrolet, Cadillac, Buick, or GMC accessories are sold, excluding LPO or factory ...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Over-The-Counter Part Warranties - 10/01/2013
... and Procedures manual, Article 1.2.4.8:In an effort to further support Service Agent sale of GM Certified Service engines and automatic transmissions/transaxles assemblies, and GM Service Replacement sheet metal over-the-counter to independent repair...
Adjustments to the LTG - 07/03/2013
... Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour Time Guide update may appear to have more updates...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
GM began adding aftermarket service contract information to IVH more than a year ago. The intent is to help service advisors identify customers who have purchased a service contract other than GMPP. If GMPP was purchased, details of the contract are disclosed ...
Certified Pre-Owned Operations Guide - 08/09/2012
... in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
How to Handle Customer Participation - 07/02/2012
When the dealer, the customer and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount...
Dealer Installed Accessories - 06/06/2012
... Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these service agent installed GM accessories is an important process that isn't always handled appropriately, if at all....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
Important Bulletins & Bulletin Updates - 10/31/2024
... with the GR8, 16-digit code with the DCA, and 20-digits with the DCBS. The Transactions Requiring GM Authorization section of the bulletin has been updated with the following bullet: Batteries must be properly tested before replacement. Battery warranty...
Reject of the Month - 03/08/2012
... truck owner with a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
... block. When processing any of the above transactions, routing to the Warranty Support Center for GM authorization may be required. When in doubt as to whether or not the special coverage repair should be performed, contact your WSC specialist for advice...
Upcoming Changes - 04/23/2018
PDI Labor - GM has announced two important changes that are coming down the pipe. The first change addresses the new PDI process effective with 2019 model year vehicles. Approximately 30 inspection points have been eliminated from the new PDI process,...
Paint Repairs - 09/25/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options when it comes to choosing the correct paint labor operation: 1. Partial color/clear coat labor operations...
Consumer Part Warranty - 09/27/2016
... titled "Auto Repair." Click on either engine repair or transmission repair. Under "Additional GM Information" you will be able to download the Powertrain Warranty form that will cover engine, automatic transmission, and transfer case replacements to...
Technician Time Recording - 06/08/2011
... involved in the repair? The statement from the Policies and Procedures manual below is what many GM field staff point to as evidence that yes, they do. 1.6.2.11 Technician Identification and Accounting of Labour TimeAll customer pay, warranty, policy,...
Labour Operation Overlaps - 09/19/2011
As most warranty administrators and service managers know, GM has recently begun tracking the use of their "R" authorization. This makes the job of the service manager and warranty administrator slightly more challenging, as they must watch closely for...
Routing the Transaction for Review and Payment - 04/27/2011
... with the Global reject process, specifically repetitive returns between the dealer and the GM Service Manager (WSC, PQC, RCC rep, etc). In the event that a transaction has to be routed for review, there are specific pieces of information that must be...
Part Return - 08/10/2010
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
From the Desk of a Service Manager - 04/13/2010
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team.Teamwork,...
Reject Code 242 - 03/11/2010
... is given the authority, and that authority varies depending on the service agent's standing with GM, to self-authorize transactions that need this intervention to prevent being rejected. Transactions that exceed a service agent's authorization empowerment...
GlobalConnect - 02/04/2010
... determine whether or not a Technical Service Bulletin applies to a particular VIN, read the latest GM messages including service updates and recalls, generate a tire return label, log in to the GM Training website and much more.Once logged in you may...
Summer Splash Accessory Promo - 07/30/2013
GM launched their latest accessories sales promotion in early July. The program is designed to reward managers at eligible Chevrolet, Cadillac, Buick, and GMC dealerships when Chevrolet, Cadillac, Buick, or GMC accessories are sold, excluding LPO or factory ...
Spark Assessment Program - 09/04/2013
A special labour operation code was created for performing what GM calls "Quality Assessment" for the Spark EV. This quality assessment and the labour operation to reimburse the technician for the inspections will only be available for a specific period...
Over-The-Counter Part Warranties - 10/01/2013
... and Procedures manual, Article 1.2.4.8:In an effort to further support Service Agent sale of GM Certified Service engines and automatic transmissions/transaxles assemblies, and GM Service Replacement sheet metal over-the-counter to independent repair...
Adjustments to the LTG - 07/03/2013
... Codes took effect. During the transition to the new GLC format, it became necessary for GM to defer normal monthly labour time adjustments for several months. Because of this deferral, the May Labour Time Guide update may appear to have more updates...
Aftermarket Service Contracts and Policy Repairs - 02/26/2013
GM began adding aftermarket service contract information to IVH more than a year ago. The intent is to help service advisors identify customers who have purchased a service contract other than GMPP. If GMPP was purchased, details of the contract are disclosed ...
Certified Pre-Owned Operations Guide - 08/09/2012
... in July. A copy of the guide in its entirety may be found on the CPO Resource Center website: www.gmcertifiedresourcecenter.com. The following is a list of those changes:The blocked labour codes found in appendix B now contain a description of what the...
New A/C Refrigerant - R1234yf - 07/02/2012
With the release of the new 2013 Cadillac XTS and ATS, GM has introduced the use of a new environmentally friendly refrigerant, R1234yf. The GE-50300 Recovery/Recycle/ Recharge machine must be used in conjunction with the new refrigerant.The new GE-50300...
How to Handle Customer Participation - 07/02/2012
When the dealer, the customer and GM are splitting the expenseWe are all familiar with the process for entering a customer participation expense in the transaction when the customer is being asked to participate in the expense of a repair. The amount...
Dealer Installed Accessories - 06/06/2012
... Z6998, was not aware of the processes involved with registering a service agent installed GM accessory. Registration of these service agent installed GM accessories is an important process that isn't always handled appropriately, if at all....
ZSET Transaction - 03/08/2012
There is a list of labour operations available in the GM LTG that are submitted for $0 labour time/part cost as a ZSET transaction in GWM. For example:I9385 - Folding Top Cover Package InstallationA ZSET transaction is categorized as a service event and...
Roadside Assistance Program - 02/27/2024
Roadside Assistance is a bonus when purchasing a new GM vehicle. Among other things, Roadside provides towing at no cost to the customer when needed. GM contracts with participating tow companies to provide this service. The process begins when the customer...
Important Bulletins & Bulletin Updates - 10/31/2024
... with the GR8, 16-digit code with the DCA, and 20-digits with the DCBS. The Transactions Requiring GM Authorization section of the bulletin has been updated with the following bullet: Batteries must be properly tested before replacement. Battery warranty...
Reject of the Month - 03/08/2012
... truck owner with a transmission failure. While visiting family and friends the customer's 2003 GMC Sierra truck wouldn't go into reverse and it made clicking and crunching noises in the forward gears. Because the customer had recently had the transmission...
A Pending Debit - 12/15/2011
The Warranty Parts Center parts return program is an important process for GM that allows a better understanding of vehicle product issues. This program is far from new; dealers have been asked to return parts to the center for analysis for many years....
Dealership Empowerment and Correct Documentation - 01/19/2012
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
Reimbursing Customers for Product Field Actions - 01/19/2012
... for, they might call the dealership asking how they can get their money back. In May of last year, GM revised the process for customer reimbursement of Product Field Actions. Previously, recall or special coverage reimbursements were handled by the Customer...
Repairs that Overlap - 02/07/2012
... to avoid a possible repeat repair reject. Submitting a transaction this way will result in GM not receiving the correct labor operations to report what failed and what components are defective. Additionally, it bumps up the cost of the repair for the...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... miles find that their OLM will show the need for an oil change between 7,500 - 8,500 miles. GM states that the 'old' 3,000 mile oil change interval is a very conservative approach to maintaining a vehicle and dates back to 1968. Advancements in...
What is the empowerment level at my dealership? - 07/25/2017
... within the GWM Analyze Warranty tab to review your current empowerment level. Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Goodwill - 09/03/2015
... customer by doing something beneficial, and often unexpected, for them when things have gone awry. GM has goodwill tools that are administered by way of the Customer Assistance Center or your DMA. Some tools are not available in certain states. For a...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Policy Evaluation Tool Requirements - 04/22/2019
... used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country for a policy repair and the outcome of the PET will be the same. Of course, GM does allow for...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your ...
Policy Evaluation Tool Deviations - 11/25/2020
Earlier this year GM announced that Service Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended...
Powertrain Components and Part Warranty - 03/23/2023
Engines, automatic transmissions, and transfer cases installed at a GM dealership as a customer pay repair, receive a warranty of 3 years or 100,000 miles, whichever comes first. If any of these assemblies fail during this warranty period, the warranty...
Straight Time - 08/30/2021
... to add to their cause and correction story to support the labor time expected to be paid by GM. GM states in the Policy and Procedures Manual that service management is responsible for the reasonableness of the labor time request. Straight time...
Reject of the Month - November 2022 - 10/28/2022
Error 124: This transaction is being reviewed by a GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted...
PET Exceptions - 10/28/2022
A Policy repair can be offered to any customer whose vehicle is out of warranty and is requesting GM’s assistance. But not for all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation...
Cross-Line Warranty - 03/23/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure that customers are always taken care of, regardless of the available dealership franchise....
Incompatible Parts Rejects - 10/25/2023
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Important Updates - 12/26/2023
... based on list prices. The order process will remain the same; components are ordered through GM’s authorized Electronic Service Centers (ESC’s). Additionally, all orders must be for an existing VIN requiring service, and when necessary,...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... service, field actions, and any repairs prior to delivery are important to both the dealer and GM. Customer satisfaction is directly impacted by the condition of the vehicle at the time of delivery and the manner in which the vehicle is presented to...
Severe Transportation Damage Guidelines - 04/29/2021
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was...
100% Policy and Part Warranties - 02/25/2021
... has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents...
Goodwill Tools - 07/27/2021
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will ...
100% Policy and Part Warranties - 02/27/2020
... when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the...
Self-Authorization - 10/24/2017
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
... are happy with how they are treated at your dealership will be loyal to your dealership and the GM brand. Let's face it, having to take a vehicle to the dealership for any kind of repair, customer pay or warranty, is not up there on anyone's list of...
Reimbursing Customers for Product Field Actions - 01/19/2012
... for, they might call the dealership asking how they can get their money back. In May of last year, GM revised the process for customer reimbursement of Product Field Actions. Previously, recall or special coverage reimbursements were handled by the Customer...
Repairs that Overlap - 02/07/2012
... to avoid a possible repeat repair reject. Submitting a transaction this way will result in GM not receiving the correct labor operations to report what failed and what components are defective. Additionally, it bumps up the cost of the repair for the...
The Standard Certified Pre-Owned 2 year or 30,000 Maintenance Plan - 01/24/2013
... miles find that their OLM will show the need for an oil change between 7,500 - 8,500 miles. GM states that the 'old' 3,000 mile oil change interval is a very conservative approach to maintaining a vehicle and dates back to 1968. Advancements in...
What is the empowerment level at my dealership? - 07/25/2017
... within the GWM Analyze Warranty tab to review your current empowerment level. Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Goodwill - 09/03/2015
... customer by doing something beneficial, and often unexpected, for them when things have gone awry. GM has goodwill tools that are administered by way of the Customer Assistance Center or your DMA. Some tools are not available in certain states. For a...
Over the Counter Parts Warranty - 04/29/2020
Most GM parts that are sold over-the-counter carry a 24 month warranty on that part. Labor and towing are not covered. Prior to an over-the-counter part warranty sale, the dealer must inspect the part for defects. If a defect is found, the part...
Policy Evaluation Tool Requirements - 04/22/2019
... used for all Policy repairs offered to customers at General Motors dealerships. In other words, a GM customer can go to any dealership in the country for a policy repair and the outcome of the PET will be the same. Of course, GM does allow for...
Up Assemblies - 06/26/2019
When GM Customer Care and Aftersales is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, GM CCA may ship an alternate part or an up assembly if one is available. The assembly will contain the specific part needed....
Cause of Failure & Correction Documentation on Invoice Copies - 08/26/2020
GM offers options to dealers when it comes to the use of Dealer Management Systems. Your DMS is how you create job cards and for some, how you submit your warranty transactions to GM for payment. Depending on your DMS and also depending how much of your ...
Policy Evaluation Tool Deviations - 11/25/2020
Earlier this year GM announced that Service Management had the authority to deviate from the Policy Evaluation tool results for customer participation up to $500. With that announcement it stated that dealers were still encouraged to follow the recommended...
Powertrain Components and Part Warranty - 03/23/2023
Engines, automatic transmissions, and transfer cases installed at a GM dealership as a customer pay repair, receive a warranty of 3 years or 100,000 miles, whichever comes first. If any of these assemblies fail during this warranty period, the warranty...
Straight Time - 08/30/2021
... to add to their cause and correction story to support the labor time expected to be paid by GM. GM states in the Policy and Procedures Manual that service management is responsible for the reasonableness of the labor time request. Straight time...
Reject of the Month - November 2022 - 10/28/2022
Error 124: This transaction is being reviewed by a GM Service Manager. Error 122: This transaction was reviewed by a GM Service Manager and rejected. You found the correct labor operation and labor time, entered all of the necessary information, submitted...
PET Exceptions - 10/28/2022
A Policy repair can be offered to any customer whose vehicle is out of warranty and is requesting GM’s assistance. But not for all repairs. After diagnosis, it is a requirement to use the Policy Evaluation Tool to determine what the GM participation...
Cross-Line Warranty - 03/23/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure that customers are always taken care of, regardless of the available dealership franchise....
Incompatible Parts Rejects - 10/25/2023
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Important Updates - 12/26/2023
... based on list prices. The order process will remain the same; components are ordered through GM’s authorized Electronic Service Centers (ESC’s). Additionally, all orders must be for an existing VIN requiring service, and when necessary,...
PDI's, Fluid Adds, and DEF Fluid - 09/22/2020
... service, field actions, and any repairs prior to delivery are important to both the dealer and GM. Customer satisfaction is directly impacted by the condition of the vehicle at the time of delivery and the manner in which the vehicle is presented to...
Severe Transportation Damage Guidelines - 04/29/2021
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. It’s important to note that the 2.0 hours was...
100% Policy and Part Warranties - 02/25/2021
... has been made, as well as a few other policies associated with part warranty transactions. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1 - All new or remanufactured GM Parts and Accessories installed by Service Agents...
Goodwill Tools - 07/27/2021
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
When the Tow Bill Exceeds the Limit - 01/03/2020
GM will pay the tow bill when a vehicle has a warrantable condition covered by any new vehicle warranty and needs to be towed to a GM dealership. Policy states that they won’t necessarily pay to have a vehicle towed to your dealership, they will ...
100% Policy and Part Warranties - 02/27/2020
... when a Policy Decision has been made, as well as a few other part warranty policies. GM Dealer Parts and Accessories Warranty _ Parts P&P Article 1.1.1: All new or remanufactured GM Parts and Accessories installed by Service Agents under the...
Self-Authorization - 10/24/2017
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
Paint Warranty Transactions - 06/19/2017
... your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it’s important to determine what that...
October 2016 Recall Update - 09/27/2016
... Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL...
The Warranty Shop Copy - 01/23/2017
... to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but only if both of these documents are completely filled out, including...
Sublet Repair Compliancy - 06/25/2018
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Reject of the Month - Error code 124 - 08/21/2018
Error code 124: This transaction is being reviewed by a GM Service Manager. On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Service Agent Self Authorization - 10/23/2018
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
Claim Pre-Approval Updates - 06/25/2018
... on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The reasons for...
Warranty Empowerment - 06/26/2024
... Transactions that exceed a dealership’s empowerment will reject if not submitted with GM Authorization. Empowerment levels vary for each dealership for a variety of reasons. Dealerships who find themselves in any of the four observation periods...
Dealer Empowerment - 02/26/2024
GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the ...
Product Field Action Working Capital Assistance Program - 04/23/2024
... was announced in October 2016 as a means of providing financial support to dealers for used GM vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Battery Special Cases - 04/23/2024
... "leaks" in the battery tester code field. However, “leaks” is not a valid entry for AGM batteries, unless the battery case is damaged. From the bulletin: For AGM batteries, LEAKS is not a valid entry unless the battery case is damaged, and...
Goodwill Tool Updates - 03/23/2024
Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks, chips, or scratches...
$500 Policy Deviation - 08/29/2024
Most Policy repair situations require the use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management...
Lifetime Parts Warranty - 08/28/2024
Effective January 1, 2013, GM Customer Care and Aftersales replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited lifetime parts are covered as long as the original purchaser...
Service Agent Self-Review (SASR) - 05/22/2018
The SASR Process is a management tool designed to assist Service Agents in the accurate and compliant administration of GM warranty. This tool, driven by an automated monthly analysis in Global Warranty Management (GWM), identifies anomalies in a Service...
PQC Assembly Replacement Process - 03/26/2018
... the PQC prior to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these ...
Concern Not Duplicated - 09/25/2018
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn’t understand the customer’s complaint, or didn’t take the time necessary to address the complaint. These...
Engineering Information (EI) Process - 01/23/2017
The EI process provides GM with a method for gathering timely and accurate information from the technician. The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged...
Policy Repair Guidelines - 01/23/2017
... form. This form, showing approval, must be attached to the transaction when routing the claim for GM authorization. Policy repair transactions must be routed for GM authorization when a vehicle is older than six years and/or has mileage greater than...
... your dealership does not have a body shop, you will need to sublet your paint repairs. GM will only reimburse the dollar amount the LTG indicates, including labor, mix time, and paint and material amounts, so it’s important to determine what that...
October 2016 Recall Update - 09/27/2016
... Involved vehicles include 2014-2017 Buick Encore, Chevrolet Caprice, Corvette, Silverado, Trax, GMC Sierra; 2014-2016 Buick LaCrosse, Chevrolet Spark EV, SS; 2015-2017 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL...
The Warranty Shop Copy - 01/23/2017
... to work on the customer’s vehicle. Customer signatures on invoice copies are not a GM requirement. Customer signatures on early bird envelopes or pre-write up sheets are valid, but only if both of these documents are completely filled out, including...
Sublet Repair Compliancy - 06/25/2018
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Reject of the Month - Error code 124 - 08/21/2018
Error code 124: This transaction is being reviewed by a GM Service Manager. On a monthly basis a warranty administrator at a stand-alone Chevrolet dealership analyzes the top transaction rejects using the Summary by Reject Reason report in GWM. This...
Pre-Approval Goodwill Request Changes - 07/23/2018
What used to be called the “DMA form” is now the GM Dealer Pre-Approval Goodwill Request. The change in title is due to the fact that the pre-approval form will now go to either your DMA, the Warranty Support Center, or the Region. There is...
Service Agent Self Authorization - 10/23/2018
Certain repairs require authorization by designated Service Agent service management or GM personnel. When authorization is necessary it is the responsibility of service management to determine the specific authorization needed, ensure the reason for...
Claim Pre-Approval Updates - 06/25/2018
... on the reason for submitting the pre-approval, the form may automatically route to a new reviewer. GM states the reason for this change is to transition the primary role of the DMA to assisting dealers with growing their business. The reasons for...
Warranty Empowerment - 06/26/2024
... Transactions that exceed a dealership’s empowerment will reject if not submitted with GM Authorization. Empowerment levels vary for each dealership for a variety of reasons. Dealerships who find themselves in any of the four observation periods...
Dealer Empowerment - 02/26/2024
GM provides service management a certain level of authority and responsibility for decision making regarding the administration of warranty. Empowered dealers have the ability to make decisions at their level, which is closest to the circumstances, the ...
Product Field Action Working Capital Assistance Program - 04/23/2024
... was announced in October 2016 as a means of providing financial support to dealers for used GM vehicles being constrained by a stop sale/stop delivery order in situations where either replacement parts or a repair remedy are not available. In the...
OptiKleen - 03/23/2024
ACDelco OptiKleen is a concentrated windshield washer solvent that is recommended by GM to be used during the new vehicle prep, when needed. GM will pay for Optikleen using a separate labor operation, 0590052, (PDI Related Fluid Adds), and will pay up...
Policy Evaluation Tool - 04/23/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Battery Special Cases - 04/23/2024
... "leaks" in the battery tester code field. However, “leaks” is not a valid entry for AGM batteries, unless the battery case is damaged. From the bulletin: For AGM batteries, LEAKS is not a valid entry unless the battery case is damaged, and...
Goodwill Tool Updates - 03/23/2024
Goodwill: A tool used to offset customer dissatisfaction caused by their Chevrolet, Buick, GMC or Cadillac vehicle. Goodwill is not an expense to cover a vehicle repair. A variety of Goodwill Tools are available to dealer management for resolving...
Warranty Repairs with Limited Coverage Based on Time or Mileage - 01/29/2024
... encounter a situation where the brake pads are truly defective, the transaction would have to be GM Authorized for payment consideration. Windshields are only covered up to 12 months, regardless of mileage. Windshield or glass cracks, chips, or scratches...
$500 Policy Deviation - 08/29/2024
Most Policy repair situations require the use of the Policy Evaluation Tool. The PET will display the dollar amount GM is willing to pay and what is the balance, if any. The balance can be paid for by the dealership or the customer. Service management...
Lifetime Parts Warranty - 08/28/2024
Effective January 1, 2013, GM Customer Care and Aftersales replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited lifetime parts are covered as long as the original purchaser...
Service Agent Self-Review (SASR) - 05/22/2018
The SASR Process is a management tool designed to assist Service Agents in the accurate and compliant administration of GM warranty. This tool, driven by an automated monthly analysis in Global Warranty Management (GWM), identifies anomalies in a Service...
PQC Assembly Replacement Process - 03/26/2018
... the PQC prior to engine or transmission assembly replacement receive an email notification from GM. Restricted labor operations are identified in GWM within the Items Not Allowed tab under the Analyze Warranty/View Service Agent Profile. Specific dealer...
Lucky 7 Service Conquest Program - 01/22/2018
Lucky 7 Service Conquest Program - Periodically GM will announce special service offers that must be administered for payment through Global Warranty Management, typically using transaction type ZSSP, Special Sales Programs. A ZSSP transaction type indicates...
Shuttle Service: Is Your Dealership Claiming It? - 11/29/2018
GM’s Courtesy Transportation Program provides a variety of alternative transportation options for your customers. These options include a rental vehicle, fuel reimbursement, public transportation reimbursement, and shuttle service. Three of these ...
Concern Not Duplicated - 09/25/2018
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn’t understand the customer’s complaint, or didn’t take the time necessary to address the complaint. These...
Engineering Information (EI) Process - 01/23/2017
The EI process provides GM with a method for gathering timely and accurate information from the technician. The technician is compensated for their time and effort with providing this critical information. Vehicles that qualify for the EI will be flagged...
Policy Repair Guidelines - 01/23/2017
... form. This form, showing approval, must be attached to the transaction when routing the claim for GM authorization. Policy repair transactions must be routed for GM authorization when a vehicle is older than six years and/or has mileage greater than...
Drive to Succeed - 12/21/2016
The GM Women’s Retail Network is working with 350 community colleges and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Part Names - 08/23/2016
... calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in turn makes finding the correct...
Updates to the Dealer Empowerment Portal - 08/23/2016
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Important Reimbursement Rate Update - 03/21/2017
... change was put in place to allow for the use of Mobil 1 during the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic...
Warranty Part Retention - 10/24/2017
... parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts that have a core charge. Parts with a core charge (with the exception of Electronic Service Center...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
From the Forum - CSI Survey - 09/27/2017
A Warranty Community Member initiated a forum thread requesting details on the GM Customer Satisfaction Information (CSI) survey process. This process evaluates dealer performance to the GM Retail Standards. CSI should be used by the dealer to monitor...
Engine and Transmission Identification - 10/23/2015
... automatic transmission/transaxle identification for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. The engine bar code tag is located in one of several places; the ends of a cylinder head,...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
Application of Authorization Code R Changes - 03/26/2015
When a warranty repair is similar or the same as a previous repair, it's considered a repeat repair by GM. For many years it was considered acceptable, even advisable, to authorize a repeat repair after the transaction rejected, as it was often not known...
GWM: Program Information - 04/28/2016
The GM Program Information link is listed under Quick Links on the GlobalConnect home page. While much of the information listed on the page is sales and marketing related, the latest Brand Maintenance Program Guides are available in the Mktg &...
Selecting the Correct Labor Operation - 04/08/2016
... type. ZPTI cannot be used if the vehicle is still in warranty. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
Defective Parts - 03/01/2016
... be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible to the eye, such as a tooth missing from a gear or a discolored tail light...
New PQC Web Forms - 12/01/2015
Service agents that are currently required to contact the PQC prior to repair have the ability to use the PQC@gm.com email address to send the completed web forms. The forms are in GlobalConnect under Service Forms. The PQC will advise within 2 hours...
Bluetooth Calls When Using An iPhone - 02/02/2016
... call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all GM 2013-2016 model years. GM has determined that the problem is not with the vehicle, it is a result of the last 9.2 iOS update released by Apple(r). If you...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... transmission/transaxle identification information for OEM built service engines, manufactured for GM engines, and re-manufactured for GM service engines. For component information on an original equipment engine, access the Vehicle Component section...
Courtesy Transportation Update - 01/28/2014
... as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier 1 Rentals (all GM brands/models, except Cadillac) - The Service Agent can submit for actual rental expenses up to a maximum of $38 per day when a GM vehicle is rented...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Refrigerant - 05/09/2014
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
Ignition Recall Update - 06/06/2014
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Customer Enthusiasm - 07/01/2014
... dictionary defines enthusiasm as, "something causing a feeling of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates ...
Claiming Six or More Rental Days - 02/23/2015
... over five days required Warranty Support Center approval and claim submission required selecting GM Authorization in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization...
The GM Women’s Retail Network is working with 350 community colleges and four-year colleges and universities in the US, and two in Canada, to offer scholarships to young women who wish to pursue careers in dealerships, including the parts and service...
Battery Policy Still In Effect - 10/26/2016
In October, GM announced several updates to service policies and procedures. One of these updates reflected a specific documentation requirement when submitting a battery for warranty reimbursement. The requirement was scheduled to go into effect on October...
Part Names - 08/23/2016
... calls it by another, it can be difficult to find the accurate labor operation from the LTG. GM Electronic Parts Information (EPIC) is a quick resource to finding the most accurate "name" for a specific component, which in turn makes finding the correct...
Updates to the Dealer Empowerment Portal - 08/23/2016
... than $500Vehicle payment reimbursement greater than $1000Windshield replacements using a non-GM partEngine, transmission, and transfer case replacement for customer satisfactionWhen DMA approval is required, the Warranty Support Center needs to see the...
Reject of the Month - 07/28/2016
Error Code 50: Part number xx is restricted and requires GM authorization. Associated Accessories are offered through GM's Integrated Business Partners (IBP). These accessories carry their own warranty and are not covered under the GM New Vehicle Limited...
Important Reimbursement Rate Update - 03/21/2017
... change was put in place to allow for the use of Mobil 1 during the included maintenance period at GM dealerships that were not enrolled in the GM dexos1 bulk oil program. This allow distributors to ramp up product levels of ACDelco 5W30, Gen2 Full-Synthetic...
Warranty Part Retention - 10/24/2017
... parts must be retained for a minimum of 15 days from the paid date, unless directed otherwise by a GM representative. The exception to this policy is parts that have a core charge. Parts with a core charge (with the exception of Electronic Service Center...
Roadside Assistance Reminder - 10/24/2017
All new GM vehicles come with complimentary Roadside Assistance services. The program includes: Towing (legal roadways only) Lock-out assistance Battery jump start Mobile EV charging (select markets) Trip interruption assistance Service agent reunites Flat...
From the Forum - CSI Survey - 09/27/2017
A Warranty Community Member initiated a forum thread requesting details on the GM Customer Satisfaction Information (CSI) survey process. This process evaluates dealer performance to the GM Retail Standards. CSI should be used by the dealer to monitor...
Engine and Transmission Identification - 10/23/2015
... automatic transmission/transaxle identification for OEM built service engines, manufactured for GM service engines, and re-manufactured for GM service engines. The engine bar code tag is located in one of several places; the ends of a cylinder head,...
New Requirements for Transportation Claims - 06/02/2015
In January of this year, GM announced and released Warranty Administration Bulletin 15-00-89-002, which introduced the new requirements when submitting transactions for transportation claims to GM. It is important that all personnel involved with...
Application of Authorization Code R Changes - 03/26/2015
When a warranty repair is similar or the same as a previous repair, it's considered a repeat repair by GM. For many years it was considered acceptable, even advisable, to authorize a repeat repair after the transaction rejected, as it was often not known...
GWM: Program Information - 04/28/2016
The GM Program Information link is listed under Quick Links on the GlobalConnect home page. While much of the information listed on the page is sales and marketing related, the latest Brand Maintenance Program Guides are available in the Mktg &...
Selecting the Correct Labor Operation - 04/08/2016
... type. ZPTI cannot be used if the vehicle is still in warranty. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
Defective Parts - 03/01/2016
... be defective before installation on the vehicle, or sale over-the-counter, are to be returned to GM Parts for credit. As a general rule, any item with a functional defect visible to the eye, such as a tooth missing from a gear or a discolored tail light...
New PQC Web Forms - 12/01/2015
Service agents that are currently required to contact the PQC prior to repair have the ability to use the PQC@gm.com email address to send the completed web forms. The forms are in GlobalConnect under Service Forms. The PQC will advise within 2 hours...
Bluetooth Calls When Using An iPhone - 02/02/2016
... call is completed. Apparently, it will default to the Bluetooth(r) display. This applies to all GM 2013-2016 model years. GM has determined that the problem is not with the vehicle, it is a result of the last 9.2 iOS update released by Apple(r). If you...
OEM, Reman Engine, and Automatic Transmission/Transaxle Identification - 01/11/2016
... transmission/transaxle identification information for OEM built service engines, manufactured for GM engines, and re-manufactured for GM service engines. For component information on an original equipment engine, access the Vehicle Component section...
Courtesy Transportation Update - 01/28/2014
... as follows (as found in bulletin 07-00-89-037):Rental Rate Reimbursement Tier 1 Rentals (all GM brands/models, except Cadillac) - The Service Agent can submit for actual rental expenses up to a maximum of $38 per day when a GM vehicle is rented...
Electronic Exchange - 01/28/2014
Bulletin 08-08-44-029 has been updated. The latest version reflects 2014 and prior GM vehicles, and also provides an update to the ESC information. Electronic products that are serviced by the Warranty and Goodwill Exchange Program include: radios, CD...
Refrigerant - 05/09/2014
ACDelco R-134a: In early April, GM announced the availability of a 12-ounce can of R-134A. The new size container is available with part number 88863968 and dealer cost is $5.25 per unit. A 30-pound cylinder is also available for a dealer price of $105...
Ignition Recall Update - 06/06/2014
The GM Ignition Recall Safety Information website, www.gmignitionupdate.com, has been enhanced to provide customers with the ability to initiate a parts request for ignition recall parts. The customer's request is sent to the GM Customer Assistance...
Customer Enthusiasm - 07/01/2014
... dictionary defines enthusiasm as, "something causing a feeling of excitement and active interest." GM has its own definition of customer enthusiasm and it isn't what a lot of people think. Their definition is this: A repair performed within the warranty...
The New Recall Center - 07/01/2014
GM has launched the new Recall Center on June 16, 2014. The site is designed to help the customer be kept informed about their vehicles. The new center is located at https://recalls.gm.com. The following features are available on the site:Daily updates ...
Claiming Six or More Rental Days - 02/23/2015
... over five days required Warranty Support Center approval and claim submission required selecting GM Authorization in the Authorization/Comments section. This is sometimes referred to as H-routing. The new approval process requires Wholesale Authorization...
Recall Repairs - 01/21/2015
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent ...
Recall Vehicle Action Report - 11/25/2014
... not the case. Your customer must give approval to perform any open recall.It is very important to GM that the dealership makes every attempt to get the recall completed, but they know that it doesn't always work out that way. GM must report their recall...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
Windows 7 - 12/02/2019
... security features that protect customer data, financial information, and allow compatibility with GM applications. All dealership computers need to be upgraded to Windows 10 before the end of the year. Reference the latest Dealer Infrastructure Guidelines...
Product Field Action Working Capital Assistance Program - 06/26/2019
... repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days (days 15-45) and 1.25% for 31 or more eligible days (days 46 and forward) of...
Goodwill Tools - 05/29/2019
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
Cores - 04/22/2019
GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate ...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Dealer Information Technologies (DIT) - 06/29/2021
... Good offers the minimum acceptable systems capability/components for conducting business with GM. A Better systems infrastructure will deliver better performance and security, with the Best offering the best performance and security. The network...
Warranty Parts Center Bulletin Update - 09/22/2020
... “S”. Customer Assistance may be reached at 248-371-9900 and warrantypartscenterusa@gm.com. References to Certified Elite status have been removed from the bulletin. Dealers that have the full complement of empowerment tools will have Standard...
Cadillac - 08/25/2020
Cadillac is going to be GM’s lead electric vehicle brand and has plans to introduce its first EV in the next few years. The sporty, mid-size crossover, the Lyriq is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. This article will provide the situations where...
Parts Department and Warranty Compliance - 07/30/2020
... allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. Parts Expediting: GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer’s...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Sublet Repair - 06/23/2020
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Customer Reimbursement - 09/22/2020
... sure to attach a copy of the approval from the portal to the claim and submit the transaction with GM Authorization for review. The customer’s original paid receipt/invoice must be obtained and retained to justify/verify the expenditure (photocopies...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products ...
Temp Use of Alternate Battery - 08/29/2023
The exception process has been extended through November 31, 2023. Due to a constrained supply of select GM/ACDelco AGM batteries, GM is temporarily allowing the installation of an alternate battery when the OEM battery is not available for replacement...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
Published Base Time Does Not Require Clock Time - 08/29/2023
It has been just over a year since GM announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Job Card Attachments - 09/26/2022
... to a warranty transaction. Many of these situations involve submitting the transaction with GM Authorization. When exceeding a dealer’s empowerment, the warranty transaction must be GM Authorized for review. When attaching supporting documentation,...
GM continues to work hard, and be creative, in finding owners of vehicles with the ignition switch recall. In November 2014, only about 58% of owners have had the recall performed, which leaves just over 830,000 yet to be repaired in the U.S. GM has sent ...
Recall Vehicle Action Report - 11/25/2014
... not the case. Your customer must give approval to perform any open recall.It is very important to GM that the dealership makes every attempt to get the recall completed, but they know that it doesn't always work out that way. GM must report their recall...
Extended Retention Period for Certain Recall Parts - 09/09/2014
Until further notice, all GM dealers, including Certified Elite dealers, must retain all parts from completed recalls or other field actions. These parts should be tagged with the job card number and VIN, and securely stored in a part retention area that...
Diesel Vehicles - 09/09/2014
Diesel engines in cars and light duty trucks could grow to 10 percent of the market in the US by the year 2020. GM currently has one diesel car in the US, the Chevrolet Cruze, which carries an EPA highway rating of 46 mpg. The only other diesel that GM...
Parts Policies - 05/29/2020
... If it is determined from swapping parts that a specific component is the cause of failure, a new GM or GM approved replaced part must be ordered and installed. ...
Windows 7 - 12/02/2019
... security features that protect customer data, financial information, and allow compatibility with GM applications. All dealership computers need to be upgraded to Windows 10 before the end of the year. Reference the latest Dealer Infrastructure Guidelines...
Product Field Action Working Capital Assistance Program - 06/26/2019
... repair, and a recall bulletin are available. When a used vehicle is eligible for assistance, GM will provide the dealer an amount equal to 1% for the first 30 eligible days (days 15-45) and 1.25% for 31 or more eligible days (days 46 and forward) of...
Goodwill Tools - 05/29/2019
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or dissatisfaction ...
Cores - 04/22/2019
GM has begun to enforce core policies again, effective May 1, as a result of an unacceptable amount of engine cores returned with missing crate material and excessive fluids. It is imperative that all engine cores are returned with the complete crate ...
Used Parts - 01/21/2019
Used parts may not be used when performing warranty or policy repairs, field actions, or any other service or repair paid for by GM.
Dealer Information Technologies (DIT) - 06/29/2021
... Good offers the minimum acceptable systems capability/components for conducting business with GM. A Better systems infrastructure will deliver better performance and security, with the Best offering the best performance and security. The network...
Warranty Parts Center Bulletin Update - 09/22/2020
... “S”. Customer Assistance may be reached at 248-371-9900 and warrantypartscenterusa@gm.com. References to Certified Elite status have been removed from the bulletin. Dealers that have the full complement of empowerment tools will have Standard...
Cadillac - 08/25/2020
Cadillac is going to be GM’s lead electric vehicle brand and has plans to introduce its first EV in the next few years. The sporty, mid-size crossover, the Lyriq is scheduled to go on sale in 2022. It will be one of the first vehicles to adopt Cadillac’s...
Goodwill Tools to Increase Customer Satisfaction - 08/25/2020
... to satisfy and retain customers that are loyal to their vehicle brand and your dealership. GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. This article will provide the situations where...
Parts Department and Warranty Compliance - 07/30/2020
... allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. Parts Expediting: GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer’s...
Electrical Diagnostic Time - 07/30/2020
It has been two years since GM increased allowed diagnostic time from 0.3 to a maximum of 1.0 labor hours, keeping in mind there are still some labor operations that only allow for up to 0.3 labor hours. The change resulted from GM listening to dealers...
Sublet Repair - 06/23/2020
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Customer Reimbursement - 09/22/2020
... sure to attach a copy of the approval from the portal to the claim and submit the transaction with GM Authorization for review. The customer’s original paid receipt/invoice must be obtained and retained to justify/verify the expenditure (photocopies...
BrightDrop - 01/27/2021
GM is launching a commercial electric vehicle business called BrightDrop. It’s first customer is FedEx Express with an anticipated build of about 500 EV600’s. The BrightDrop brand will offer electric products, software, and services. Products ...
Temp Use of Alternate Battery - 08/29/2023
The exception process has been extended through November 31, 2023. Due to a constrained supply of select GM/ACDelco AGM batteries, GM is temporarily allowing the installation of an alternate battery when the OEM battery is not available for replacement...
Cadillac Escalade IQ - 08/29/2023
The 2025 Cadillac Escalade IQ is expected to go into production in summer 2024 at GM’s Factory Zero electric vehicle assembly plant in Detroit. The base price will be around $130,000. The full-size SUV will offer advanced technology, luxury comforts...
Published Base Time Does Not Require Clock Time - 08/29/2023
It has been just over a year since GM announced the elimination of the technician clock time requirement when making warranty repairs on vehicles where there is a published base time in the Labor Time Guide. At this time, Illinois dealers must continue...
ZPTI Part Warranty Exceptions - 07/25/2023
Most GM and ACDelco parts sold and installed on a customer’s vehicle have a warranty of 24 months, unlimited mileage. There are some parts that have a lesser warranty and some that have a greater warranty, but the majority of GM and ACDelco parts...
Dongle Devices - 11/22/2022
Starting January 1, 2023, GM is slated to begin the new requirement that warranty claims will be checked to see if an approved dongle service lane scan (GM SAVI (Service Advisor Vehicle Interface), eAdvisor or Tekion) was completed. Claims submitted without...
Job Card Attachments - 09/26/2022
... to a warranty transaction. Many of these situations involve submitting the transaction with GM Authorization. When exceeding a dealer’s empowerment, the warranty transaction must be GM Authorized for review. When attaching supporting documentation,...
Reject of the Month - September 2022 - 08/22/2022
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can ...
Retooling - 10/26/2021
GM will retool assembly plants to produce electric vehicles, convert engine plants into battery facilities and build electric drive units at transmission plants all to streamline and reduce the cost of EV manufacturing. By 2030, GM projects that half ...
dexos1 and dexos2 Specs - 01/24/2013
Bulletin 11-00-90-001 has recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine...
January 2013 Recall Update - 01/24/2013
... engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage. The bulletin addresses a short in the circuit board...
LLPW replaces LSG - 12/18/2012
... December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements for the new program. GM anticipates that the new program...
North American Cross Border Warranty Coverage - 11/05/2012
... vehicle, but if that is significantly inconvenient or the repair is of an emergency nature, any GM service agent can service the vehicle. It is required that the following information be obtained from the owner:Proof of vehicle ownership, registration,...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans ...
Option Discrepancies - 06/06/2012
... parts/options include:The front seats are leather; the rear seats are cloth.The grille has a GMC emblem; the truck is a Chevy.The owner's manual is written in Arabic; the vehicle is in Michigan.The tires are Goodyear; they should be Firestone. It wasn't...
Volt - 08/09/2012
... have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt...
Customer Loyalty - 10/08/2012
GM is looking to achieve customer loyalty rates of at least 58%. That industry leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the ...
Branded Titles and Special Coverage - 08/30/2012
... the transaction cannot be submitted until IVH shows the Special Coverage. If there is no record of GM sending notification to the owner of record and IVH does not indicate the Special Coverage in the Applicable Warranties section, the request for service...
September 2012 Recall Update - 08/30/2012
... 36,000 vehicles are involved in the recall. Upcoming Safety Recall 12166 - Fuel Filler Neck: GM will be announcing a safety recall that involves certain 2003-2004 model year Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Tire Price Match Guarantee - 04/13/2012
... Dealers are no longer required to fax/mail/scan a copy of the price match claim and job card to GM Tire Program. Dealers are required to keep a copy of the job card and customer quote for seven years. GM Customer Care and Aftersales reserves the right...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
Tire Pressure Monitors - 07/02/2012
... with the correct VIN of the vehicle it came from and held in the parts department for return. GM is unable to accurately investigate the cause for the customer complaint when the incorrect component is returned. As stated in bulletin 99-00-89-019, returned...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... Attachment" button again and browse for the appropriate file. Note: In mid to late February, GM was experiencing technical issues, affecting transactions with OLH and attachments. When transactions were resubmitted with an attachment, the OLH was...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Changes in Product Quality Center Contact Requirements - 02/26/2013
Back in July of 2012, GM announced that the majority of service agents would no longer be required to call the Product Quality Center for approval to replace a transmission (except Allison transmissions). This move was to further empower service agents...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Only 0.5N/AN/AN/AN/AN/AN/AIt is a requirement that service agents purchase and use only GM/ACDelco parts and oil purchased from GM or an authorized GM ACDelco distributor. Oil must be approved to the dexos1TM specification. Mobil1(r)is not reimbursable....
Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Return and Repair Program - 06/19/2013
To alleviate backorders on Electronic Brake Control Modules, GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013....
The LTG - 10/01/2013
... The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power...
End Production - 07/30/2013
GM has announced that it plans to end production of the Cadillac Escalade EXT luxury pickup after the 2013 model year. The EXT has been distinguished by a versatile midgate system that replaces the traditional wall between the interior and the pickup ...
Error 066: Labor Code xxxxxxx is restricted and requires GM authorization. The owner of a 2015 Chevrolet Impala with 64,320 miles brought their vehicle into the service department to investigate a no start concern. The owner had to jump start the battery....
Labor Time Guide Request for Review Process - 08/22/2022
GM Dealers can submit a request to review labor time and part quantity/dollar amount in Service Information. Requests for review are submitted once you have built your vehicle or pasted in the VIN in the Labor Time Guide. The Request for Review form can ...
Retooling - 10/26/2021
GM will retool assembly plants to produce electric vehicles, convert engine plants into battery facilities and build electric drive units at transmission plants all to streamline and reduce the cost of EV manufacturing. By 2030, GM projects that half ...
dexos1 and dexos2 Specs - 01/24/2013
Bulletin 11-00-90-001 has recently been updated. The bulletin provides Global information for GM dexos1 and dexos2 engine oil. Also, included within the bulletin are engine oil details for the Chevrolet Corvette. GM introduced dexos1 certified engine...
January 2013 Recall Update - 01/24/2013
... engine.Special Coverage 11323 - Driver Door Switch Short Circuit: Approximately 189,000 Chevrolet, GMC and Envoy vehicles are covered by this special coverage regardless of the vehicle's age or mileage. The bulletin addresses a short in the circuit board...
LLPW replaces LSG - 12/18/2012
... December 31, 2012, and the new Limited Lifetime Parts Warranty will be offered be offered by all GM dealerships on eligible parts, effective January 1, 2013. There are no enrollment requirements for the new program. GM anticipates that the new program...
North American Cross Border Warranty Coverage - 11/05/2012
... vehicle, but if that is significantly inconvenient or the repair is of an emergency nature, any GM service agent can service the vehicle. It is required that the following information be obtained from the owner:Proof of vehicle ownership, registration,...
SASR Process: - 07/02/2012
GM has developed the Service Agent Self Review Process as a measure to ensure that all GM service locations are providing the highest level of customer service. The Self Review process allows the dealer to review potential issues, generate action plans ...
Option Discrepancies - 06/06/2012
... parts/options include:The front seats are leather; the rear seats are cloth.The grille has a GMC emblem; the truck is a Chevy.The owner's manual is written in Arabic; the vehicle is in Michigan.The tires are Goodyear; they should be Firestone. It wasn't...
Volt - 08/09/2012
... have said that sales of the plug-in hybrid have doubled or tripled over the past few months since GM began distributing the new models that qualify for California's high occupancy vehicle sticker. The HOV sticker will allow a single driver of a Volt...
Customer Loyalty - 10/08/2012
GM is looking to achieve customer loyalty rates of at least 58%. That industry leading customer loyalty rate could add more than $4 billion in annual revenue and product development. Toyota is the current industry leader at 52-53%. More than 70% of the ...
Branded Titles and Special Coverage - 08/30/2012
... the transaction cannot be submitted until IVH shows the Special Coverage. If there is no record of GM sending notification to the owner of record and IVH does not indicate the Special Coverage in the Applicable Warranties section, the request for service...
September 2012 Recall Update - 08/30/2012
... 36,000 vehicles are involved in the recall. Upcoming Safety Recall 12166 - Fuel Filler Neck: GM will be announcing a safety recall that involves certain 2003-2004 model year Chevrolet Express and GMC Savana vehicles. Involved vehicles are equipped with...
Maintenance Coupon Reminder - 04/13/2012
About a year ago the GM Card RouteOne Program was announced. New GM Card RouteOne customers received two maintenance certificates, and each included a complimentary lube, oil and filter, tire rotation and 27-point inspection. Dealerships participating...
Tire Price Match Guarantee - 04/13/2012
... Dealers are no longer required to fax/mail/scan a copy of the price match claim and job card to GM Tire Program. Dealers are required to keep a copy of the job card and customer quote for seven years. GM Customer Care and Aftersales reserves the right...
HOT - New Vehicle Tire Warranty Program! - 05/02/2012
The GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information Bulletin has been updated to include the 2013 model year. 2011-2013 model year vehicles are covered by GM against defects in material or workmanship under the...
Tire Pressure Monitors - 07/02/2012
... with the correct VIN of the vehicle it came from and held in the parts department for return. GM is unable to accurately investigate the cause for the customer complaint when the incorrect component is returned. As stated in bulletin 99-00-89-019, returned...
Attaching Supporting Documentation to the Transaction - 02/26/2013
... Attachment" button again and browse for the appropriate file. Note: In mid to late February, GM was experiencing technical issues, affecting transactions with OLH and attachments. When transactions were resubmitted with an attachment, the OLH was...
Reminder! The 12 Month Part Warranty - 01/24/2013
On January 1, 2013, GM instituted a new parts warranty. GM parts carry a 12-month warranty that has no mileage parameters. This new coverage applies to those parts that were installed on or after January 1, 2013. Parts sold prior to that date will have...
Changes in Product Quality Center Contact Requirements - 02/26/2013
Back in July of 2012, GM announced that the majority of service agents would no longer be required to call the Product Quality Center for approval to replace a transmission (except Allison transmissions). This move was to further empower service agents...
The New Cadillac Certified Pre Owned Program - 07/03/2013
... Only 0.5N/AN/AN/AN/AN/AN/AIt is a requirement that service agents purchase and use only GM/ACDelco parts and oil purchased from GM or an authorized GM ACDelco distributor. Oil must be approved to the dexos1TM specification. Mobil1(r)is not reimbursable....
Powertrain Warranty Coverage - 06/19/2013
Beginning with the 2010 model year and beyond, GM made updates to 5/100 Powertrain Warranty Coverage. These updates included both the addition and removal of certain components from coverage. Unfortunately the Powertrain Coverage tables in SI didn't always...
Return and Repair Program - 06/19/2013
To alleviate backorders on Electronic Brake Control Modules, GM has instituted a Return and Repair Program on 13 different remanufactured components on select vehicles. The R&R Program form is included with Global Message G_0000167345, dated 6/2013....
The LTG - 10/01/2013
... The labour time study process is handled by an independent third party that has been employed by GM. Labour time studies are based on validated SI instruction, with the use of standard tools, as well as required essential and special tools. No power...
End Production - 07/30/2013
GM has announced that it plans to end production of the Cadillac Escalade EXT luxury pickup after the 2013 model year. The EXT has been distinguished by a versatile midgate system that replaces the traditional wall between the interior and the pickup ...
Bulk Part Pricing - 07/03/2013
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
From the P&P Manual - 11/18/2013
... for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception...
Reflections for the Year and Years Past - 12/09/2013
... of 2010. His series over the years addressed Warranty Performance Analysis. In December 2011, GM announced the new Labour Dependency Field Code policy with certain repair only labour operations (formerly B4000-front side door adjust, B1500-hood...
V6 Pickups - 12/09/2013
... up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption. Cylinder deactivation...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per ...
Safety Recall 10018B - 03/11/2010
... vehicles built within specific VIN breakpoints. The Vibe was a joint venture between Toyota and GM. The dealer is to install a precision cut steel reinforcement bar into the accelerator pedal assembly, increasing the clearance between the internal mechanisms...
Global Warranty - Data Entry Tips - 02/04/2010
My first Global Warranty Management meeting notes with GM were taken in October 2006. Since then GWM has rolled out across the world with the final transitions taking place here in the United States. While the roll out has taken more years than anticipated,...
Replacement Wheel Weights - 01/06/2010
The Environmental Protection Agency and some states are encouraging the elimination of lead wheel weights. GM recommends that all dealers replace any existing inventory of lead wheel weights with non-lead, approved weights. GM has two designs of lead...
Customer Concern Verification Sheets - 04/13/2010
GM supplies a number of worksheets found in various bulletins and on GlobalConnect within the service forms tab. These worksheets, when used properly, capture important information to support warranty transactions.One worksheet we discuss in our Warranty ...
Components and Systems - 04/13/2010
... rather than the one that accurately reflects the failed part. When it comes to the data that GM relies on to accurately detect potential product concerns there is one simple rule to remember - garbage in equals garbage out. Ultimately, customer satisfaction...
Recall Vehicle Action Report - 05/12/2010
... the Required Field Actions section must be reviewed for open recalls.While required means that GM expects these field actions to be addressed, not every customer will be agreeable. Customers have the right to refuse the completion of a recall on their...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Warranty Claim Submissions On The Decline - 08/10/2010
GM, Chrysler and Ford have reduced warranty claims by more than 40% in recent years. Warranty claims have fallen 45% at GM from levels in 2007, Ford has reduced warranty repair rates more than 40% from 2007 through 2009 and Chrysler, the smallest of the ...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation, expensive, battery...
New Model Excitement - 01/19/2011
Monday, January 10, was a very exciting day for GM and its Buick model line. On the first day of the North American International Auto Show, GM revealed the 2012 Buick Verano to take on the entry level luxury market. The performance and fuel economy are...
The Volt - 08/09/2011
GM has announced plans to increase output of its Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through ...
The Rookie's Corner - 10/14/2011
... that a claim is properly administered.Service Information - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model...
Aftermarket Service Contract Information - 11/17/2011
... When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on their vehicle. Beginning in October, IVH will now begin to show a customer's aftermarket extended...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Service Workbench: Customer and Vehicle History - 06/30/2011
... steps necessary to be sure the correction has been made before selling or releasing the vehicle.GM requires that every vehicle that enters your service department be checked for required field actions. Not only is it important to check the Consultant...
Warranty Review Deviations - 03/11/2013
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven't had their job cards reviewed in...
Labor Operation Selection - 12/01/2021
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Towing Limitations - 10/01/2021
... there will be no charges to submit for reimbursement as they handle the costs directly with GM. If a vehicle is towed using a tow company in your area, there will be a charge that the dealership pays for and later gets reimbursed when submitting the...
On June 10, 2013, Administrative Message G_0000167773 was issued with the latest GM Bulk Part Pricing information. Certain parts are purchased from GM in bulk packaging, and those bulk part prices are loaded into GWM in smaller billable quantities (the...
From the P&P Manual - 11/18/2013
... for Labour - Article 1.5.1: When no labour operation or labour time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as OLH. This is the only exception...
Reflections for the Year and Years Past - 12/09/2013
... of 2010. His series over the years addressed Warranty Performance Analysis. In December 2011, GM announced the new Labour Dependency Field Code policy with certain repair only labour operations (formerly B4000-front side door adjust, B1500-hood...
V6 Pickups - 12/09/2013
... up from 195 hp and 260 pounds-feet of torque in the 2013 truck. The V6 is part of a new family of GM large engines that was upgraded to include direct injection and an improved combustion system that allows more efficient fuel consumption. Cylinder deactivation...
Fluid and Air Conditioning Leak Analysis - 12/09/2013
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested.In the Oil Leak Diagnosis page the procedures to find the fluid leak contain...
GMPP Courtesy Transportation and Towing Guidelines - 01/10/2014
GMPP Major Guard and Value Guard plans will pay the cost of a rental vehicle, public transportation reimbursement, or shuttle costs when a vehicle is in service for a covered repair. Rental vehicles and public transportation are reimbursed at $35 per ...
Safety Recall 10018B - 03/11/2010
... vehicles built within specific VIN breakpoints. The Vibe was a joint venture between Toyota and GM. The dealer is to install a precision cut steel reinforcement bar into the accelerator pedal assembly, increasing the clearance between the internal mechanisms...
Global Warranty - Data Entry Tips - 02/04/2010
My first Global Warranty Management meeting notes with GM were taken in October 2006. Since then GWM has rolled out across the world with the final transitions taking place here in the United States. While the roll out has taken more years than anticipated,...
Replacement Wheel Weights - 01/06/2010
The Environmental Protection Agency and some states are encouraging the elimination of lead wheel weights. GM recommends that all dealers replace any existing inventory of lead wheel weights with non-lead, approved weights. GM has two designs of lead...
Customer Concern Verification Sheets - 04/13/2010
GM supplies a number of worksheets found in various bulletins and on GlobalConnect within the service forms tab. These worksheets, when used properly, capture important information to support warranty transactions.One worksheet we discuss in our Warranty ...
Components and Systems - 04/13/2010
... rather than the one that accurately reflects the failed part. When it comes to the data that GM relies on to accurately detect potential product concerns there is one simple rule to remember - garbage in equals garbage out. Ultimately, customer satisfaction...
Recall Vehicle Action Report - 05/12/2010
... the Required Field Actions section must be reviewed for open recalls.While required means that GM expects these field actions to be addressed, not every customer will be agreeable. Customers have the right to refuse the completion of a recall on their...
Pre-Delivery Inspection - 08/10/2010
The pre-delivery inspection of new GM vehicles delivered to your dealership involves a comprehensive examination to ensure that your customers receive their new vehicle in perfect condition. Each vehicle has a specific PDI form that outlines what should...
Warranty Claim Submissions On The Decline - 08/10/2010
GM, Chrysler and Ford have reduced warranty claims by more than 40% in recent years. Warranty claims have fallen 45% at GM from levels in 2007, Ford has reduced warranty repair rates more than 40% from 2007 through 2009 and Chrysler, the smallest of the ...
The Volt's 8/100,000 Battery Warranty - 08/10/2010
... will be backed by an eight year/100,000 mile warranty. This is the longest coverage term for any GM vehicle. GM anticipates that the warranty could reassure some consumers worried about buying a vehicle that relies on a first generation, expensive, battery...
New Model Excitement - 01/19/2011
Monday, January 10, was a very exciting day for GM and its Buick model line. On the first day of the North American International Auto Show, GM revealed the 2012 Buick Verano to take on the entry level luxury market. The performance and fuel economy are...
The Volt - 08/09/2011
GM has announced plans to increase output of its Chevrolet Volt to 5,000 a month as the automaker looks to take the lead from Nissan in electrical vehicle sales. Nissan has sold 3,875 units of the Leaf in the U.S compared to GM's 2,745 Volt sales through ...
The Rookie's Corner - 10/14/2011
... that a claim is properly administered.Service Information - Service Information, or "SI", is GM's portal for all things repair related. Use SI to locate labour operations, labour time, and bulletins. SI lists the labour operations for each make and model...
Aftermarket Service Contract Information - 11/17/2011
... When a vehicle is out of warranty, IVH will show whether or not your customer has purchased a GMPP service contract to cover the repairs they need performed on their vehicle. Beginning in October, IVH will now begin to show a customer's aftermarket extended...
Parts Reminders - 06/30/2011
1. All part names, numbers, quantities and prices are to be recorded on, or attached to the job card. 2. Non-GM parts are to be claimed in the parts field of the transaction with the reason for their use documented on the job card. The corresponding dealer...
Product Field Action Reimbursements - 06/08/2011
Product Field Actions, recall campaigns, or special coverage adjustments, are issued by GM to address specific vehicle concerns or federal regulatory requirements. Since 2003, if a customer received notice that their vehicle was involved in a field action...
Service Workbench: Customer and Vehicle History - 06/30/2011
... steps necessary to be sure the correction has been made before selling or releasing the vehicle.GM requires that every vehicle that enters your service department be checked for required field actions. Not only is it important to check the Consultant...
Warranty Review Deviations - 03/11/2013
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven't had their job cards reviewed in...
Labor Operation Selection - 12/01/2021
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Towing Limitations - 10/01/2021
... there will be no charges to submit for reimbursement as they handle the costs directly with GM. If a vehicle is towed using a tow company in your area, there will be a charge that the dealership pays for and later gets reimbursed when submitting the...
Policy Evaluation Tool - 02/23/2022
... repair, or the customer has requested policy consideration for an out-of-warranty repair. GM has empowered dealers with the ability to offer customer assistance with repairs that are outside of the applicable time and mileage limitations of the...
Year End Submission - 10/25/2023
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
The Parts Policies & Procedures Manual - 10/27/2020
... repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty...
Battery Maintenance - Policy Update - 01/27/2021
... and at point of sale has been eliminated. As a replacement to the eliminated policies, GM has released the Battery Maintenance Report. The report uses the OnStar module to monitor the battery, independent of vehicle ignition cycle. The information...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part ...
Pre-Delivery Inspection Processes - 07/30/2019
GM states that customers often consider the condition of a vehicle at delivery as a direct reflection on the dealership and how much they care about the vehicles they sell. For some technicians, the pre-delivery process is thought of as an ordinary task, ...
Some Warranty Parts Center Process Requirements - 12/02/2019
... going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in the Notifications box, located in the upper right corner...
Self-Authorization - 10/23/2019
Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
May 2014 Recall Update - 05/09/2014
... with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall. GM is assisting in the administration...
Service Policies & Procedures Recent Updates - 01/11/2016
... changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically, which in turn are used to update IVH. A vehicle with a branded title and warranty block is still eligible...
December 2015 Recall Update - 12/01/2015
... the 2015 Buick LaCrosse; Cadillac XTS, XTS Professional; Chevrolet Camaro, Equinox, Malibu; and GMC Terrain. The Warranty Transaction Information section of the recall has been updated to include the Chevrolet Equinox and GMC Terrain.Noncompliance Recall...
October 2015 Recall Update - 10/02/2015
... an engine compartment fire. Involved vehicles include the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with...
Associated Accessories - 08/22/2017
... Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory during the accessory’s warranty period, the dealer should contact the Associated...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Straight Time Labor Operations - 12/21/2017
... their documentation and time involved and comes up with a time that is reasonable and fair to both GM and the technician. Service management must authorize straight time labor operations with a signature or initials, date and time approved, and a brief...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Empowerment Part I - 02/17/2017
Empowerment - Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Complaint and Cause Codes - 09/27/2016
... that apply to the actual complaint and cause of failure, especially when it comes to cause codes.GM warranty transactions require a four character complaint and cause code for payment. The complaint code is chosen from the complaint category, which specifies...
When the Service Manager is Away - 06/30/2015
... management approvals? They can be, with a little training and a copy of bulletin 04-00-89-015. GM states, "When portions of responsibilities are delegated to other members of management, those members must comply with GM Service P&P requirements....
... repair, or the customer has requested policy consideration for an out-of-warranty repair. GM has empowered dealers with the ability to offer customer assistance with repairs that are outside of the applicable time and mileage limitations of the...
Year End Submission - 10/25/2023
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/25/2023
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
The Parts Policies & Procedures Manual - 10/27/2020
... repairs performed under the New Vehicle Limited Warranty or 100% Policy. All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or Chevrolet, Buick, GMC, and Cadillac optional Extended Limited Warranty...
Battery Maintenance - Policy Update - 01/27/2021
... and at point of sale has been eliminated. As a replacement to the eliminated policies, GM has released the Battery Maintenance Report. The report uses the OnStar module to monitor the battery, independent of vehicle ignition cycle. The information...
Policy, Goodwill, Customer Enthusiasm, & Warranty - 04/22/2019
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Chassis Parts and Lifetime Warranty - 06/26/2019
GM has two categories for chassis parts; one is ACDelco and the other is Original Equipment Manufacturer (OEM). Whether you install an ACDelco Professional or OEM chassis part, the warranty is limited lifetime on the part, and depending on when the part ...
Pre-Delivery Inspection Processes - 07/30/2019
GM states that customers often consider the condition of a vehicle at delivery as a direct reflection on the dealership and how much they care about the vehicles they sell. For some technicians, the pre-delivery process is thought of as an ordinary task, ...
Some Warranty Parts Center Process Requirements - 12/02/2019
... going to delve into these processes with newsletter articles over the next couple of months. When GM requests a part to be sent to the WPC, dealers will be notified in Global Warranty Management in the Notifications box, located in the upper right corner...
Self-Authorization - 10/23/2019
Certain repairs require authorization by designated Service Agent management or GM personnel. When authorization is necessary, it is the responsibility of service management to determine the specific authorization needed, ensure the reason for authorization...
Policy, Goodwill, Customer Enthusiasm, and Warranty - 04/29/2020
All GM warranty transactions are not the same. Warranty, Policy, Customer Enthusiasm and Goodwill transactions may all be paid by GM, but are all handled uniquely to satisfy the customer’s request for assistance. The following terms are used to...
Recently Revised Bulletins - 04/29/2020
Over the course of the past few months, GM has updated several bulletins to reflect changes made with the March 2020 Policy and Procedure Manual update. With this month’s edition of the Warranty News we highlight three recently revised bulletins. Bulletin...
Courtesy Transportation - 02/27/2020
Same Day Repairs vs. Overnight Repairs: GM offers a variety of courtesy transportation options for your customers and reimburses dealers to offset some of those costs. Options include shuttle service, rentals, fuel reimbursement, and public transportation...
May 2014 Recall Update - 05/09/2014
... with a 10.5" rear axle are involved: Chevrolet Express, Silverado, Suburban 2500 series and GMC Savanna, Sierra, Yukon XL 2500 series.Emission Recall 13410: LPG Fuel Pump Wear: CleanFUEL is conducting an emission recall. GM is assisting in the administration...
Service Policies & Procedures Recent Updates - 01/11/2016
... changes: 1.5 - Voided Warranties and Branded Titles: Through state vehicle registration records, GM receives branded title listings periodically, which in turn are used to update IVH. A vehicle with a branded title and warranty block is still eligible...
December 2015 Recall Update - 12/01/2015
... the 2015 Buick LaCrosse; Cadillac XTS, XTS Professional; Chevrolet Camaro, Equinox, Malibu; and GMC Terrain. The Warranty Transaction Information section of the recall has been updated to include the Chevrolet Equinox and GMC Terrain.Noncompliance Recall...
October 2015 Recall Update - 10/02/2015
... an engine compartment fire. Involved vehicles include the 2003-2015 Chevrolet Express 3500/4500, GMC Savana 3500/4500; 2003-2007 Chevrolet Silverado 3500, GMC Sierra 3500; 2008-2013 Chevrolet Silverado HD; 2007-2012 GMC Sierra HD vehicles equipped with...
Associated Accessories - 08/22/2017
... Accessories warranty repairs on accessories that were originally purchased and installed by a GM dealer. When warranty service is necessary on an Associated Accessory during the accessory’s warranty period, the dealer should contact the Associated...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 03/26/2018
... important part of a warranty administrator’s job. When that repair involves a part, the new GM Warranty Job Aid tool in the Labor Time Guide helps to assure that the correct labor operation is selected. Labor operation and causal part selection...
Straight Time Labor Operations - 12/21/2017
... their documentation and time involved and comes up with a time that is reasonable and fair to both GM and the technician. Service management must authorize straight time labor operations with a signature or initials, date and time approved, and a brief...
Reject of the Month - Error code 066 - 09/25/2018
Error Code 066: Labor Code "&" is restricted and requires GM authorization. The owner of a 2016 Chevrolet Corvette was having difficulty with the vehicle’s GPS mapping system. The repairing technician found a bulletin that addressed the concern...
Empowerment Part I - 02/17/2017
Empowerment - Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The...
Warranty Repairs on Vehicles Sold in Canada - 05/22/2017
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Complaint and Cause Codes - 09/27/2016
... that apply to the actual complaint and cause of failure, especially when it comes to cause codes.GM warranty transactions require a four character complaint and cause code for payment. The complaint code is chosen from the complaint category, which specifies...
When the Service Manager is Away - 06/30/2015
... management approvals? They can be, with a little training and a copy of bulletin 04-00-89-015. GM states, "When portions of responsibilities are delegated to other members of management, those members must comply with GM Service P&P requirements....
Is Your Job Card Filing System Compliant? - 02/02/2016
GM's policies for service agent records in support of service transactions, including warranty transactions, are intended to be flexible and adaptive given the potential variables which may exist, such as dealership size, volume, and type of job card ...
Courtesy Transportation Reminders - 03/01/2016
... least a 2015 vehicle. 2014 vehicles are now too old and reimbursement will not be provided for non-GM vehicles.The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Ignition Switch Recall Update - 07/01/2014
... 16, 2014. The warranty claims system did not automatically request that these parts be returned to GM. These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent...
Warranty Parts Expediting - 08/05/2014
... get the part to the dealership more quickly. Both options involve costs to the service agent that GM will reimburse through a warranty transaction. Purchasing a part from another service agent should only take place if the repair needed can be made...
Part Rejects - 04/03/2014
... Once the extra part or parts have been identified, service management must make a decision. Is GM responsible for payment of all the parts or did the technician install parts that may not have been necessary? If service management is satisfied that all...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
Fuel Reimbursement - 07/27/2021
... finds someone to provide for their transportation needs when their vehicle is in your shop. GM will reimburse up to $15 per day; $45 per visit. Rarely is this option offered, most likely due to the fact that service advisors aren’t aware that it...
2021 U-Courtesy Transportation Program - 06/29/2021
... announced in May as a short-term program through the end of 2021. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles...
Reject of the Month - September 2020 - 08/25/2020
3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation...
Part Warranty Clarification - 04/25/2023
... instrument clusters, OnStar modules, etc.) Advantage brake pads. ACDelco Advantage Chassis parts. GM Cataloged Manual Transmissions & CVT. See the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart for the handful of other...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Electronic Service Center Tips - 08/29/2023
... from audit purposes, the Warranty Support Center may request a copy if the transaction required GM Authorization. The defective component must be returned to the ESC for core credit. If a copy of the job card and the core are not returned to the...
Warranty Ranking - 01/04/2022
GM pays out thousands of dollars for warranty transactions to dealerships every day. Understandably, they have systems in place to monitor these payouts and just like any other company, they don’t want to pay for transactions that are higher in ...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
The U-Courtesy Transportation Program - 08/22/2022
The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Certified Technology Expert - 05/02/2012
With the launch of Chevy MyLink Touch Radio, Buick and GMC IntelliLink, and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified...
ZPTC Part Warranty - 05/30/2024
Most GM parts purchased over-the-counter or purchased and installed by a GM dealership carry a 24-month, unlimited mile warranty. The warranty transactions are ZPTC and ZPTI, respectively. Over-the- counter parts, with the exception of engines and transmissions,...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... one part fails and causes damage to other parts, the other parts are considered subsequent damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Incompatible Parts Rejects - 10/31/2024
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Empowerment: - 06/06/2012
GM has established guidelines for the effective use of service agent empowerment. These guidelines have been established to offer some continuity to the process and to provide the means for training dealership employees on making good quality, cost effective ...
Empowerment Levels and Change - 08/30/2012
... For example, if a dealer is having difficulty managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit...
Required Operating Procedures Update - 08/30/2012
Bulletin 04-00-89-015D, commonly referred to as the 18-point bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was...
GM's policies for service agent records in support of service transactions, including warranty transactions, are intended to be flexible and adaptive given the potential variables which may exist, such as dealership size, volume, and type of job card ...
Courtesy Transportation Reminders - 03/01/2016
... least a 2015 vehicle. 2014 vehicles are now too old and reimbursement will not be provided for non-GM vehicles.The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Ignition Switch Recall Update - 07/01/2014
... 16, 2014. The warranty claims system did not automatically request that these parts be returned to GM. These parts do indeed need to be returned to GM. The parts must be packaged individually with a copy of the repair order paperwork inside and sent...
Warranty Parts Expediting - 08/05/2014
... get the part to the dealership more quickly. Both options involve costs to the service agent that GM will reimburse through a warranty transaction. Purchasing a part from another service agent should only take place if the repair needed can be made...
Part Rejects - 04/03/2014
... Once the extra part or parts have been identified, service management must make a decision. Is GM responsible for payment of all the parts or did the technician install parts that may not have been necessary? If service management is satisfied that all...
March 2014 Recall Update - 02/27/2014
... of upcoming recall 13420. The recall involves certain 2012-2013 model year Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks. Safety recall 13421 addresses vehicles that may have had a suspect...
Fuel Reimbursement - 07/27/2021
... finds someone to provide for their transportation needs when their vehicle is in your shop. GM will reimburse up to $15 per day; $45 per visit. Rarely is this option offered, most likely due to the fact that service advisors aren’t aware that it...
2021 U-Courtesy Transportation Program - 06/29/2021
... announced in May as a short-term program through the end of 2021. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment for participation. U-Courtesy gives dealers the flexibility to use select used vehicles...
Reject of the Month - September 2020 - 08/25/2020
3 C's: Review of recent Mail Out Reviews have shown that 3 C’s continue to raise issue with GMAS (GM Audit Services). Documentation that is not supportive, incomplete, or simply missing is subject to debit. Additionally, instances where documentation...
Part Warranty Clarification - 04/25/2023
... instrument clusters, OnStar modules, etc.) Advantage brake pads. ACDelco Advantage Chassis parts. GM Cataloged Manual Transmissions & CVT. See the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart for the handful of other...
Policy Repairs on Vehicles with a Service Contract - 01/24/2023
... will be reviewed by the dealer’s DSM and if approved, the transaction will need to be GM authorized. It’s important to detail in the Business Case section why GM should participate in the repair. The most common reason to request GM...
Transportation Transactions - 07/25/2023
Transportation Transactions: Every GM dealer is responsible for inspecting each vehicle from the carrier and recording any loss or damage using the carrier’s proof of delivery (ePOD) system. Claims for loss or damage must be submitted according...
Electronic Service Center Tips - 08/29/2023
... from audit purposes, the Warranty Support Center may request a copy if the transaction required GM Authorization. The defective component must be returned to the ESC for core credit. If a copy of the job card and the core are not returned to the...
Warranty Ranking - 01/04/2022
GM pays out thousands of dollars for warranty transactions to dealerships every day. Understandably, they have systems in place to monitor these payouts and just like any other company, they don’t want to pay for transactions that are higher in ...
Part Return Notification - 07/27/2022
The Part Return Process was developed to facilitate movement of parts from the service agent to GM. The process normally involves sending the parts to the Warranty Parts Center. In some cases, parts may be shipped directly to an engineering facility or...
The U-Courtesy Transportation Program - 08/22/2022
The U-Courtesy Transportation Program provides Chevrolet, Buick, and GMC dealers the flexibility to use select used vehicles to take care of their customers. The program is separate from the GM Courtesy Transportation Program and requires dealer enrollment...
Maintenance Program Labour Operations Now in the Labour Time Guide - 09/04/2013
A welcome addition has been added to the LTG! GM has added maintenance operations to one location in the LTG. After building your vehicle and going to the LTG, open up the Preface section, and select Preface again. Open up the Maintenance Program...
Certified Technology Expert - 05/02/2012
With the launch of Chevy MyLink Touch Radio, Buick and GMC IntelliLink, and Cadillac CUE systems, GM is making plans to ensure that the customer understands the proper operation of these cutting edge systems. This is the primary goal of the Certified...
ZPTC Part Warranty - 05/30/2024
Most GM parts purchased over-the-counter or purchased and installed by a GM dealership carry a 24-month, unlimited mile warranty. The warranty transactions are ZPTC and ZPTI, respectively. Over-the- counter parts, with the exception of engines and transmissions,...
Labor Operations for Single Failures and Subsequent Damage - 05/30/2024
... one part fails and causes damage to other parts, the other parts are considered subsequent damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same...
Technician Accounting of Labor Time - 01/29/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM’s Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Incompatible Parts Rejects - 10/31/2024
... the labor operation used. It does not mean that the part should not be submitted and paid for by GM if it was necessary in the repair, it simply means that its use with the specific labor operation must be explained for the Warranty Support Center to...
Empowerment: - 06/06/2012
GM has established guidelines for the effective use of service agent empowerment. These guidelines have been established to offer some continuity to the process and to provide the means for training dealership employees on making good quality, cost effective ...
Empowerment Levels and Change - 08/30/2012
... For example, if a dealer is having difficulty managing their use of authorization code R, a GM Service Manager (DMA or Regional Warranty Specialist) may limit the dealer's use of that code. When using authorization code R, the transaction total limit...
Required Operating Procedures Update - 08/30/2012
Bulletin 04-00-89-015D, commonly referred to as the 18-point bulletin by many at GM, was updated in July. The section updated was point number 10: Accurate Labor Operation Numbers and Times. The updates were mostly clarifications, but a new bullet was...
Part Allowance Reimbursement - 01/24/2013
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Certified Elite Criteria Update - 10/01/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... stock vehicle or customer owned, will reject and no self-authorization code can override it. GM recently announced that the PQC is no longer involved with the 250 mile battery restriction process. All claims for warranty battery replacements on vehicles...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Reject of the Month - 02/26/2013
A warranty administrator recently submitted a GMPP transaction for the replacement of a thermostat housing. The customer had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Service Update Bulletins and Stock Units - 05/14/2013
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes...
Customer Reimbursement - 06/30/2011
... not be solely responsible for the repair. At this point they may feel justified in contacting the GM Customer Assistance Center to express their displeasure and ask for some financial assistance. Their vehicle may be out of warranty, but their frustration...
Recall 10426 Update - 06/30/2011
... is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted...
Reject of the Month: Part Number Predicaments - 06/08/2011
... comments making sure that the repair description and the parts list correlate.Use the appropriate GM part number for warranty transactions. If it becomes necessary to use a non-GM component, provide documentation supporting the use of the part. ...
Recall Completion - 06/30/2011
... at the time of the lifter repair. The particular campaign had been open for several months. The GM representative's comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular...
Sublet Basics - 06/08/2011
... transaction. Basically, any mandatory measurements, specs, reading, and so on that are required of GM service agents will need to be provided by the sublet repair facility and documented on the job card. Furthermore, the repair must be performed by the...
Recall Tips - 04/27/2011
... of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the "jam" nuts are replaced. When replacing the rear toe links for this concern it is not necessary to order additional "jam" nuts.Recall 11034...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... id number, if not already createdWith the PRA in accept status, the claim may then be submitted to GM for paymentSpecific details concerning the requirements for submitting engine and transmission claims can be found in the latest version of the GM Policy...
Watch those recalls - 11/18/2010
... the customers trust and confidence in your business. Finally, you'll be telling the customer that GM stands behind the product that they sell.Keep in mind that the cost of not confirming the recall and recall procedure for the VIN can be significant....
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Incompatible Part Rejects - 05/12/2010
... the parts were necessary and the labour operation is correct, the transaction must be routed for GM authorization.When requesting GM authorization, written comments must be included that detail why the part or parts that caused the reject were required...
Global Warranty Management Tips - 05/12/2010
... (e.g. goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin...
Parts and Causal Parts - 02/04/2010
... out on the job card, but isn't necessarily the failed part, or causal part. It's important to GM to understand which parts failed and this information cannot be conveyed if the part number isn't entered with the transaction. Let's say the forward clutch...
Global Warranty Tips - 03/11/2010
... the rental amount, rental VIN, rental days, and reason for rental. Expense for rentals with a non-GM VIN, or if the VIN is beyond two years old, must be fully supported through documentation to the GM Service Manager. If submitted without a supporting...
Updates and Reminders - 09/26/2022
... option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including...
Quick Rental Update - 10/26/2021
... request submitted at the conclusion of the repairs for the total number of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin,...
Missing Modules - 02/23/2022
... RPO code identifying the missing module will be at the top of the Vehicle Build information. GM has communicated in several messages in GlobalConnect that when components are available, customer’s vehicles will be retrofitted and the modules will...
Reducing Rejected Transactions - 02/23/2022
... And that starts with knowing your empowerment. All claims over $2,500 must be submitted with GM Authorization. Transactions over the amount/labor time listed below also require submission with GM Authorization. Transactions up to the amount/labor...
Occasionally, GM may directly supply parts to a dealership for the repair of a vehicle. When this happens, it is typically sent at no charge. A service agent is allowed and entitled to an appropriate handling allowance even though there was no cost involved....
Certified Elite Criteria Update - 10/01/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
Battery Replacements on Vehicles With Less Than 250 Miles - 07/30/2013
... stock vehicle or customer owned, will reject and no self-authorization code can override it. GM recently announced that the PQC is no longer involved with the 250 mile battery restriction process. All claims for warranty battery replacements on vehicles...
The Team - 04/12/2013
... customer satisfaction and loyalty by delivering service that makes owning and maintaining a GM vehicle convenient and pleasurable. (GM ROS) Such a task can't be accomplished without the support of each and every person within the dealership team. Teamwork,...
Reject of the Month - 02/26/2013
A warranty administrator recently submitted a GMPP transaction for the replacement of a thermostat housing. The customer had a poor heat concern on their 2008 Suzuki MPV. The technician found that the thermostat was opening too soon, and therefore required...
Special Parts Return - 07/03/2013
We're all familiar with the Warranty Parts Center and the process where GM requests certain parts be returned for examination to better understand and help resolve product issues. There is also a parts return program that GM refers to as "Special Parts...
The Dealer Empowerment Portal - 04/12/2013
In early April GM introduced the new dealer empowerment tool. Service managers now follow this new and improved process for submitting requests to GM for a policy or goodwill adjustment. Access to the application is based on a user's GlobalConnect ID...
Service Update Bulletins and Stock Units - 05/14/2013
As with all manufacturers, GM discovers product issues and unsatisfactory conditions on the vehicles they build and will notify a customer when a required field action, or recall as it is commonly referred to, has been called on their vehicle. Sometimes...
Customer Reimbursement - 06/30/2011
... not be solely responsible for the repair. At this point they may feel justified in contacting the GM Customer Assistance Center to express their displeasure and ask for some financial assistance. Their vehicle may be out of warranty, but their frustration...
Recall 10426 Update - 06/30/2011
... is something important to note when submitting for the Axle Cross Pin Fracture recall. Originally, GM sent each dealer a specific number of axle pin kits to perform the recall on the involved vehicles at no charge. Once this stock of kits was depleted...
Reject of the Month: Part Number Predicaments - 06/08/2011
... comments making sure that the repair description and the parts list correlate.Use the appropriate GM part number for warranty transactions. If it becomes necessary to use a non-GM component, provide documentation supporting the use of the part. ...
Recall Completion - 06/30/2011
... at the time of the lifter repair. The particular campaign had been open for several months. The GM representative's comments on the reject were to get the customer in to the dealership to complete the open recall then resubmit.In the case of this particular...
Sublet Basics - 06/08/2011
... transaction. Basically, any mandatory measurements, specs, reading, and so on that are required of GM service agents will need to be provided by the sublet repair facility and documented on the job card. Furthermore, the repair must be performed by the...
Recall Tips - 04/27/2011
... of repair that can be performed. When performing the repair of the rear suspension toe links, GM mandates that the "jam" nuts are replaced. When replacing the rear toe links for this concern it is not necessary to order additional "jam" nuts.Recall 11034...
Process in Review: Submitting Engine/Transmission Replacement Claims - 11/17/2011
... id number, if not already createdWith the PRA in accept status, the claim may then be submitted to GM for paymentSpecific details concerning the requirements for submitting engine and transmission claims can be found in the latest version of the GM Policy...
Watch those recalls - 11/18/2010
... the customers trust and confidence in your business. Finally, you'll be telling the customer that GM stands behind the product that they sell.Keep in mind that the cost of not confirming the recall and recall procedure for the VIN can be significant....
Warranty 101 - 07/02/2010
A service manager recently made the decision to reimburse a loyal GM customer the expense of two monthly vehicle payments due to a parts unavailability issue and the owner's vehicle being not drivable. The customer had concern with the check engine light...
Incompatible Part Rejects - 05/12/2010
... the parts were necessary and the labour operation is correct, the transaction must be routed for GM authorization.When requesting GM authorization, written comments must be included that detail why the part or parts that caused the reject were required...
Global Warranty Management Tips - 05/12/2010
... (e.g. goodwill and related repair on the same transaction). Check the "VIN Not Found" box for non-GM vehicles or GM VINs that are over 10 model years old.It may be necessary to utilize the appropriate labor operation from the LTG with a GMPP bulletin...
Parts and Causal Parts - 02/04/2010
... out on the job card, but isn't necessarily the failed part, or causal part. It's important to GM to understand which parts failed and this information cannot be conveyed if the part number isn't entered with the transaction. Let's say the forward clutch...
Global Warranty Tips - 03/11/2010
... the rental amount, rental VIN, rental days, and reason for rental. Expense for rentals with a non-GM VIN, or if the VIN is beyond two years old, must be fully supported through documentation to the GM Service Manager. If submitted without a supporting...
Updates and Reminders - 09/26/2022
... option is used in unique circumstances to reimburse the customer for a vehicle payment for their GM vehicle experiencing service issues. The transaction submission must include a detailed explanation, the exact dollar value of the monthly payment (including...
Quick Rental Update - 10/26/2021
... request submitted at the conclusion of the repairs for the total number of rental days. GM has established an agreement with Hertz Corporation to provide rental vehicles at the current rates as outlined in the Courtesy Transportation Bulletin,...
Missing Modules - 02/23/2022
... RPO code identifying the missing module will be at the top of the Vehicle Build information. GM has communicated in several messages in GlobalConnect that when components are available, customer’s vehicles will be retrofitted and the modules will...
Reducing Rejected Transactions - 02/23/2022
... And that starts with knowing your empowerment. All claims over $2,500 must be submitted with GM Authorization. Transactions over the amount/labor time listed below also require submission with GM Authorization. Transactions up to the amount/labor...
Dongle Device Scans - 06/26/2023
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty trucks,...
Reconditioning Used Vehicles - 05/23/2023
... to repair line of the job card. However, you cannot recondition or refurbish a used vehicle at GM’s expense. Reconditioning or refurbishing a GM used vehicle refers to non-warrantable services aimed at improving the vehicle’s condition...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Dongle Scan - 03/23/2023
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Standards of Empowerment - 01/27/2021
... to achieve 90% or greater by the end of the quarter. Due to the impact of the Coronavirus, GM adjusted processes and requirements to assist dealers meet STS goals. With the 2020 Service Training Standards all dealers were able to achieve 90% of the minimum...
Labor Operation Exceptions - 04/29/2021
... and find the labor operation from the available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone...
Rental Days - 12/02/2019
... 8th day for rentals that exceed 7 days. Final approval is required when the rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Restriction! Special Coverage 12313 - 02/27/2014
... to run rough. Involved vehicles include the 2010-2011 Buick LaCrosse, Chevrolet Equinox, and GMC Terrain, and 2011 Buick Regal, equipped with a 2.4L engine. Dealers are to replace the engine balance shaft chain and fuel pump. Involved vehicles are covered...
2014 Certified Service Employee Discount Program - 05/09/2014
The Certified Service GM Employee Discount Program has been extended for the 2014 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Floor Plan Reimbursement - 07/01/2014
... strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until...
Causal Part Description - 01/21/2015
... cause description area of the job card which part failed, but if not, take the time to ask so that GM gets the correct information. Occasionally, none of the parts listed on the job card will actually be the causal part. This is typical when an...
Recalls - 02/23/2015
Every GM dealership has been experiencing an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have...
New Transportation Claim Submission Requirements - 02/23/2015
... has been asked if the dollar amount of the repair matters when it comes to this disclosure, GM does not answer that question in the Service P&P Manual, rather, they direct the reader to get legal advice, especially since disclosure requirements vary...
Customer Pay Service Offer - 11/25/2014
In early November, GM announced a national consumer service offer for $20 off $100 or more of customer paid service at a Chevrolet, Buick, GMC, or Cadillac dealership. The offer may be used toward a repair or service that is recommended or required by...
Updated CCND Labour Operations - 12/19/2014
... the intent back then, and still now, to provide a labour operation that when used, reported to GM that there was a concern, but there was not a problem found. Before the advent of these labour operations, service agents would use a repair or replace...
Techline Data Service - 02/02/2016
GM recently announced Techline Data Service (TDS) to address the problem with vehicle software updates that are becoming larger and more difficult to manage. TDS is an enhancement to the way larger files are delivered and managed through TIS2Web. It is ...
Concern Not Duplicated Labor Operations - 12/01/2015
... with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However,...
Parts Retention, Documentation, and Disposal - 04/08/2016
... by the service agent for remanufacturing, rebuilding, or scrap without prior written consent from GM. If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the...
Electronic Exchange Program - 07/29/2015
... exchanges are for radios and instrument clusters. The Service Policy and Procedures manual lists GM's authorized Electronic Service Centers in Article 2.6 as well as the components that must be obtained through one of these centers. It is not possible,...
2016 Cadillac-V - 10/23/2015
... support to ensure a successful introduction of the ATS-V and CTS-V. To contact the center, call GM TAC at 877.446.8227. GM encourages dealers to contact the center to report all product concerns, not just those that require technical assistance.&nbs...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these recalls are completed both for safety reasons...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, ...
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty trucks,...
Reconditioning Used Vehicles - 05/23/2023
... to repair line of the job card. However, you cannot recondition or refurbish a used vehicle at GM’s expense. Reconditioning or refurbishing a GM used vehicle refers to non-warrantable services aimed at improving the vehicle’s condition...
Labor Operations for Single Failures and Consequential Damage - 05/23/2023
... part fails and causes damage to other parts, the other parts are considered consequential damage. GM’s process is to only submit the labor operation for the causal part failure. Other parts that may have to be replaced are claimed in the same transaction...
Dongle Scan - 03/23/2023
The dongle scan requirement goes into effect on 4/3/2023! GM has begun checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Claims submitted without a dongle device scan will be denied...
Standards of Empowerment - 01/27/2021
... to achieve 90% or greater by the end of the quarter. Due to the impact of the Coronavirus, GM adjusted processes and requirements to assist dealers meet STS goals. With the 2020 Service Training Standards all dealers were able to achieve 90% of the minimum...
Labor Operation Exceptions - 04/29/2021
... and find the labor operation from the available options. The other option is to select the GM Warranty Job Aid, enter the VIN, and the part number of the causal part. Either option will provide the labor operation you are searching for. GM allows anyone...
Rental Days - 12/02/2019
... 8th day for rentals that exceed 7 days. Final approval is required when the rental has concluded. GM has announced that long term rentals will be approved with supporting GM part delay information. The temporary rental self-authorization limit...
24 Month Warranty - 04/22/2019
On April 1, 2018 GM changed the warranty on Service Replacement parts from 12 months, unlimited miles to 24 months, unlimited miles. This warranty is for both installed parts and parts that are sold over the counter. Since this change is now a year old,...
Restriction! Special Coverage 12313 - 02/27/2014
... to run rough. Involved vehicles include the 2010-2011 Buick LaCrosse, Chevrolet Equinox, and GMC Terrain, and 2011 Buick Regal, equipped with a 2.4L engine. Dealers are to replace the engine balance shaft chain and fuel pump. Involved vehicles are covered...
2014 Certified Service Employee Discount Program - 05/09/2014
The Certified Service GM Employee Discount Program has been extended for the 2014 calendar year. The program offers all US GM salaried, hourly, and retired employees a discount towards any customer-pay service or parts purchase at participating US dealerships. Active...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Ignition Switch Websites - 08/05/2014
www.gmignitionupdate.comTotal US vehicle population that is subject to the ignition recall: 2,190,934.The website reports that as of July 24, 2014, the total number of vehicles repaired is 598,484. The site reports that multiple shifts are working...
Floor Plan Reimbursement - 07/01/2014
... strong possibility that there will be many of the involved vehicles still owned by the dealership. GM will announce a Stop Delivery in GlobalConnect within the Alert Center as a warning to the dealership that the affected vehicles cannot be sold until...
Causal Part Description - 01/21/2015
... cause description area of the job card which part failed, but if not, take the time to ask so that GM gets the correct information. Occasionally, none of the parts listed on the job card will actually be the causal part. This is typical when an...
Recalls - 02/23/2015
Every GM dealership has been experiencing an increase in service business over the past several months as a result of the numerous recalls. Many customers that you may have never seen in the dealership before are contacting the service department to have...
New Transportation Claim Submission Requirements - 02/23/2015
... has been asked if the dollar amount of the repair matters when it comes to this disclosure, GM does not answer that question in the Service P&P Manual, rather, they direct the reader to get legal advice, especially since disclosure requirements vary...
Customer Pay Service Offer - 11/25/2014
In early November, GM announced a national consumer service offer for $20 off $100 or more of customer paid service at a Chevrolet, Buick, GMC, or Cadillac dealership. The offer may be used toward a repair or service that is recommended or required by...
Updated CCND Labour Operations - 12/19/2014
... the intent back then, and still now, to provide a labour operation that when used, reported to GM that there was a concern, but there was not a problem found. Before the advent of these labour operations, service agents would use a repair or replace...
Techline Data Service - 02/02/2016
GM recently announced Techline Data Service (TDS) to address the problem with vehicle software updates that are becoming larger and more difficult to manage. TDS is an enhancement to the way larger files are delivered and managed through TIS2Web. It is ...
Concern Not Duplicated Labor Operations - 12/01/2015
... with their vehicle but in the end they can't duplicate that concern, they still want to be paid. GM has 42 labor operations published in the Labor Time Guide that can be used to pay your technician for their time involved in that situation. However,...
Parts Retention, Documentation, and Disposal - 04/08/2016
... by the service agent for remanufacturing, rebuilding, or scrap without prior written consent from GM. If a part that has a core charge is requested by the Warranty Parts Center, it must be sent there. You will receive the core credit by adjusting the...
Electronic Exchange Program - 07/29/2015
... exchanges are for radios and instrument clusters. The Service Policy and Procedures manual lists GM's authorized Electronic Service Centers in Article 2.6 as well as the components that must be obtained through one of these centers. It is not possible,...
2016 Cadillac-V - 10/23/2015
... support to ensure a successful introduction of the ATS-V and CTS-V. To contact the center, call GM TAC at 877.446.8227. GM encourages dealers to contact the center to report all product concerns, not just those that require technical assistance.&nbs...
PDI Debits on Vehicles Sold with Open Recalls - 10/02/2015
... you sold a vehicle with an open safety or non-compliance recall.Effective September 1, 2015, GM began the process of debiting PDI transactions with Open Field Actions. It is extremely important to GM that these recalls are completed both for safety reasons...
Ignition Switch Recalls - 10/02/2015
GM has announced that a new series of communications will be released to owners of affected Cobalt, HHR, Sky, Solstice, ION, and G5 owners that have not yet had the ignition switch recall performed. The recalls involved are as follows: 13454, 14063, 14092, ...
Parts - 03/26/2015
... parts, must be returned to the parts department to be tagged, retained, and either returned to GM for WPC review or properly disposed of. Chaos and clutter in the service department is counter-productive. A productive environment is clean and efficient,...
Attaching a Document - 06/02/2015
... are a few reminders:Individual attachments must be less than 5MB in size. Be sure to indicate GM Authorization at the Authorization/Comments section of the job card and add comments prior to selecting the 'Add Attachment' button at the Attached...
Reject of the Month - Error code 232 - 08/23/2016
... (error code 038), the transaction could not be self-authorized and had to be routed with GM authorization for review of the repeat repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Empowerment Portal and Open Recalls - 09/27/2016
In late August, 2016, GM enhanced the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Rental Policies - 10/26/2016
... the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization to the WSC, including attaching a copy of the Claim Pre-Approval request form showing approval was made. As a reminder, record on the...
STS Training - 06/27/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
What is the Average Age of Your Transactions? - 07/28/2016
... at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all...
Empowerment Part II - 03/21/2017
Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The following provides...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic ...
Policy Decision - 04/23/2018
It has been a year since the launch of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
January 2015 Recall Update - 12/19/2014
... of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The recall addresses improperly crimped accelerator pedal position electrical...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Refurbished and Remanufactured Parts - 05/26/2021
... warranty, it is generally not an issue with most customers. Since the form is provided by GM, it’s certainly a best practice to let your customer know that the part you are about to replace on their vehicle is a remanufactured/refurbished part...
Goodwill Tools (Part II) - 02/25/2021
... reimburses dealers for providing a complimentary goodwill maintenance service, consistent with GM recommendations contained in the customer’s owner’s manual, when a customer was not issued a maintenance letter or other tools. There is a $100...
Reject of the Month - October 2020 - 09/22/2020
... and emissions recalls, special coverage adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The...
LTG Frequently Asked Questions - 09/22/2020
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs. ...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
... parts, must be returned to the parts department to be tagged, retained, and either returned to GM for WPC review or properly disposed of. Chaos and clutter in the service department is counter-productive. A productive environment is clean and efficient,...
Attaching a Document - 06/02/2015
... are a few reminders:Individual attachments must be less than 5MB in size. Be sure to indicate GM Authorization at the Authorization/Comments section of the job card and add comments prior to selecting the 'Add Attachment' button at the Attached...
Reject of the Month - Error code 232 - 08/23/2016
... (error code 038), the transaction could not be self-authorized and had to be routed with GM authorization for review of the repeat repair. After GM review, the transaction was again rejected, with request for supporting documentation. It was necessary...
Open Recalls - 09/27/2016
It has been a year since GM began the process of debiting PDI transactions with Open Field Actions. A year later, it is still extremely important to GM that recalls are completed both for safety reasons and customer satisfaction. Dealers that received...
Empowerment Portal and Open Recalls - 09/27/2016
In late August, 2016, GM enhanced the Dealer Aftersales Empowerment Portal to perform an IVH check to determine if there was an open recall on the VIN. By doing so, GM is further able to support the policy of not processing goodwill for a customer while...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 10/26/2016
... and inappropriate use will result in a debit.Customer Enthusiasm is a repair performed with GM participation, within the warranty period, where the product issue is not the result of a defect in material or workmanship. Because these repairs are not...
Rental Policies - 10/26/2016
... the Claim Pre-Approval Request and send to your DMA.If approved, the transaction will require GM authorization to the WSC, including attaching a copy of the Claim Pre-Approval request form showing approval was made. As a reminder, record on the...
STS Training - 06/27/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
A Few Facts about Special Coverage Adjustments - 08/23/2016
When GM establishes a special coverage adjustment program that will pay for all or part of the cost of certain repairs no longer covered by a vehicle's warranty period, they will notify dealers. They will also contact the owner of the vehicle by mailing...
What is the Average Age of Your Transactions? - 07/28/2016
... at the time the customer is present to pick up their vehicle, a copy may be faxed or emailed. GM suggests that when repairs are complete and/or parts are ordered and the vehicle is drivable, the job card should be closed. Once a job card is closed, all...
Empowerment Part II - 03/21/2017
Over the years GM has issued several communications regarding service agent empowerment. The terminology associated with the empowerment program, such as Goodwill, Policy, Customer Enthusiasm, and Warranty, have evolved over the years. The following provides...
Strategy Based Diagnosis - 09/25/2018
GM uses Strategy Based/Symptom Diagnosis for an organized vehicle diagnostic approach. Strategy based diagnosis is basically an overview of each diagnostic step. The goal is to provide guidance when creating a plan of action for each specific diagnostic ...
Policy Decision - 04/23/2018
It has been a year since the launch of the Policy Evaluation Tool as we currently know it. The PET is used to determine GM’s participation in out-of-warranty service repairs based on the customer’s overall GM engagement and loyalty. Rather...
Reject of the Month - Module Reprogramming - 02/20/2018
Error 066: Labor code xxxxxxx is restricted and requires GM authorization. The owner of a 2017 Buick Envision had a concern with the driver front seat intermittently moving on its own while the vehicle traveled down the road. The technician noted that...
Customer Enthusiasm is not a Policy Repair - 02/20/2018
Customer Enthusiasm is an option dealers have that allows payment from GM for repairs to a customer’s vehicle that is within the time and mileage limitations of the applicable warranty coverage, but the repair is not the result of a covered defect...
Choosing the Correct Labor Operation for Consequential Damage Repairs - 06/19/2017
... part of a warranty administrator’s job. Labor operation and causal part selection tells GM what has failed and allows for improvement in future design, engineering, and supplier choices. One scenario that can be confusing to dealers is the...
January 2015 Recall Update - 12/19/2014
... of Bulletin Cancelled: The new part number contained in bulletin 14176B is incorrect. As a result GM has advised dealers to continue to use bulletin 14176A until further notice. The recall addresses improperly crimped accelerator pedal position electrical...
It Takes a Village - 12/19/2014
Within the last year, changes were introduced by GM that clearly requires a lot more service management involvement with warranty transactions. We have written about all of these changes in past newsletters and we can empathize with the overwhelmed service...
Part Warranty Exceptions - 03/27/2020
Most GM parts have a 24-month, unlimited mileage warranty whether installed or sold over the counter as a customer pay transaction. For a comprehensive list of GM and ACDelco part warranties, refer to the Quick Reference Chart found in the Warranty Administration...
Refurbished and Remanufactured Parts - 05/26/2021
... warranty, it is generally not an issue with most customers. Since the form is provided by GM, it’s certainly a best practice to let your customer know that the part you are about to replace on their vehicle is a remanufactured/refurbished part...
Goodwill Tools (Part II) - 02/25/2021
... reimburses dealers for providing a complimentary goodwill maintenance service, consistent with GM recommendations contained in the customer’s owner’s manual, when a customer was not issued a maintenance letter or other tools. There is a $100...
Reject of the Month - October 2020 - 09/22/2020
... and emissions recalls, special coverage adjustment programs, emission control systems warranty, GM maintenance programs, and replacement parts warranties. When performing these types of repairs, it may be necessary to route the transaction for GM authorization. The...
LTG Frequently Asked Questions - 09/22/2020
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs. ...
Recalls - 10/26/2021
Recalled: GM has announced that the defective lithium-ion battery modules in certain Chevrolet Bolt EVs and EUVs with new lithium-ion modules will be replaced. There are two manufacturing defects that are attributing to the problem, a torn anode tab and...
Global Warranty Management - 12/18/2012
A GWM and IVH shutdown is planned for early January 2013. The shutdown is scheduled as GM will be deploying the Global system in Europe, Korea and Australia. The "go live" date is scheduled for January 14, 2013. GWM will be shut down for a few days preceding...
Year End Submission - 10/31/2024
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Reject of the Month - March 2024 - 02/26/2024
... to repairs performed prior to start of warranty (834) and, in some cases, an error that required GM Authorization for review: labor code restricted in one case, and part incompatibility in the other case. The repair lines that rejected with error...
Limited Lifetime Parts Warranty - 11/25/2020
... 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit with transaction...
Goodwill Tools (Part I) - 01/27/2021
... issues, offset customer inconvenience, or to offer additional protection and peace of mind, using GM resources in an effective and responsible manner. Goodwill does not refer to a vehicle repair. Goodwill is described as “assistance expenditures...
September 2014 Recall Update - 09/09/2014
... of 11 years or 120,000 miles. Special Coverage 06020A: Tailgate Support Cable Replacement: GM is mailing special coverage reminder notices to owners of record that have not yet had repairs performed and are still within 12 years from the date the...
Compressed Natural Gas Vehicles - 09/09/2014
... recommended fill pressure. The recommended service pressure for 2011-present Chevrolet Express and GMC Savana CNG vans and 2013-present Chevrolet Silverado and GMC Sierra CNG trucks is 3600 psig at 70 degrees Fahrenheit. GM has mailed an advisory letter...
Recall Vehicle Action Report - 09/09/2014
... been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through Vehicle Registration data received from...
Next-Gen Volt - 09/09/2014
GM has revealed that it will debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a ...
Searchable Summary - 09/09/2014
GM has made available to the dealer, a searchable summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will ...
2015 Camaro - 09/09/2014
... on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle...
Recall 14192A - 11/25/2014
... to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components and charges to...
Corvette Restoration - 10/03/2014
GM and the National Corvette Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette ...
Limited Parts Return - 12/19/2014
... with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for repairs performed after November 21, 2014. Ensure that the parts are...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned ...
Summer-Only Tires - 02/23/2015
... tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle...
Chevrolet Bolt - 02/23/2015
GM has unveiled the Chevrolet Bolt, a $30,000 concept car that likely will go on sale in about two years. It will be introduced as an affordable electric car that can go 200 miles on a single charge. The 200 mile range will be attractive to those consumers ...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that ...
PQC Pre-Authorization - 02/23/2015
Certain dealers recently received notification from GM that they are required to contact the PQC Call Center Team for specific major component replacements for pre-authorization, effective February 2, 2015. The PQC process is as follows: contact the PQC...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
Warranty Parts Center - 06/06/2014
... number of dealer returned parts, carefully organized on shelving units, awaiting inspection by the GM or supplier engineers. Our WPC liaison provided a detailed overview of each area within the complex, explaining staff responsibilities. This seasoned...
Tablets - 05/09/2014
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Ignition Recall and GlobalConnect - 05/09/2014
G...
Missing Harness - 04/03/2014
In early March, GM released a Global Message notifying dealers that certain 2014 Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
... a timely manner for year end becomes more and more important. Claims that require submission with GM Authorization have the potential to be tied up in Pending status; to help facilitate fast and efficient processing take note of the following best practices...
Reject of the Month - March 2024 - 02/26/2024
... to repairs performed prior to start of warranty (834) and, in some cases, an error that required GM Authorization for review: labor code restricted in one case, and part incompatibility in the other case. The repair lines that rejected with error...
Limited Lifetime Parts Warranty - 11/25/2020
... 12 or 24 months, depending on the original sale date. The customer may take their vehicle to any GM dealership if they experience a part failure. If a part fails within 12 or 24 months (depending on the original sale date) of purchase, submit with transaction...
Goodwill Tools (Part I) - 01/27/2021
... issues, offset customer inconvenience, or to offer additional protection and peace of mind, using GM resources in an effective and responsible manner. Goodwill does not refer to a vehicle repair. Goodwill is described as “assistance expenditures...
September 2014 Recall Update - 09/09/2014
... of 11 years or 120,000 miles. Special Coverage 06020A: Tailgate Support Cable Replacement: GM is mailing special coverage reminder notices to owners of record that have not yet had repairs performed and are still within 12 years from the date the...
Compressed Natural Gas Vehicles - 09/09/2014
... recommended fill pressure. The recommended service pressure for 2011-present Chevrolet Express and GMC Savana CNG vans and 2013-present Chevrolet Silverado and GMC Sierra CNG trucks is 3600 psig at 70 degrees Fahrenheit. GM has mailed an advisory letter...
Recall Vehicle Action Report - 09/09/2014
... been revised. The CAM-02 replaces the CAM-01. The updated form reflects only those items that GM is able to manually update. Previous items, such as vehicle sold, stolen or totaled can only be updated through Vehicle Registration data received from...
Next-Gen Volt - 09/09/2014
GM has revealed that it will debut the next-generation Chevrolet Volt plug-in hybrid at the Detroit Auto Show in January. The new Volt is scheduled to arrive in dealership showrooms in late 2015. The new model will have a third seat in the rear and a ...
Searchable Summary - 09/09/2014
GM has made available to the dealer, a searchable summary that provides a listing of current Field Actions. Information that is contained within the document is searchable and sorted by bulletin number, brand or model. It is planned that the summary will ...
2015 Camaro - 09/09/2014
... on 2SS and ZL1 models. The RPO E45 Tonneau Cover is optional on all other 2015 Camaro models. GM is reviewing warranty claims for tonneau covers that are "missing". Before ordering a new cover due to a missing concern, verify in IVH that the vehicle...
Recall 14192A - 11/25/2014
... to address a condition in which the transfer case may switch to neutral without operator input. GM has indicated that there have been many cases where switches and modules are being replaced which results in no trouble found components and charges to...
Corvette Restoration - 10/03/2014
GM and the National Corvette Museum are planning to restore three of the eight Chevrolet Corvettes damaged by a sinkhole that opened under the Bowling Green, KY, museum last February. A 2009 Corvette ZR1 prototype (The Blue Devil), a white 1992 Corvette ...
Limited Parts Return - 12/19/2014
... with recall numbers 13434, 14062, 14096, 14116, and 14340. These return requests will follow GM's standard parts return requirements. This limited parts return went into effect for repairs performed after November 21, 2014. Ensure that the parts are...
Recalled Airbag Modules - 11/25/2014
GM is taking additional steps to expedite the replacement of suspect airbag modules and their return.Dealers must follow the specific instructions contained with recall 14305 when return shipping the recall components. The components must be returned ...
Summer-Only Tires - 02/23/2015
... tire. The tires have reduced traction performance at temperatures below 40 degrees Fahrenheit. GM advises against driving, moving, or test driving vehicles equipped with high performance summer-only tires below 20 degrees Fahrenheit. Operating the vehicle...
Chevrolet Bolt - 02/23/2015
GM has unveiled the Chevrolet Bolt, a $30,000 concept car that likely will go on sale in about two years. It will be introduced as an affordable electric car that can go 200 miles on a single charge. The 200 mile range will be attractive to those consumers ...
Ignition Switch Recall - 02/23/2015
GM launched a new online message to a targeted group of Cobalt, HHR, Sky, Solstice, Ion, and G5 owners that have not yet completed the Ignition Switch Recall. The messages are scheduled to run through March 29, and only target those vehicle owners that ...
PQC Pre-Authorization - 02/23/2015
Certain dealers recently received notification from GM that they are required to contact the PQC Call Center Team for specific major component replacements for pre-authorization, effective February 2, 2015. The PQC process is as follows: contact the PQC...
Cross Border Maintenance - 02/23/2015
The New Vehicle Maintenance Programs allow for cross border servicing of GM vehicles between the US and Canada. Confirm active maintenance programs in the Applicable Warranties section of IVH or the Service Workbench Dashboard. If an active maintenance...
Warranty Parts Center - 06/06/2014
... number of dealer returned parts, carefully organized on shelving units, awaiting inspection by the GM or supplier engineers. Our WPC liaison provided a detailed overview of each area within the complex, explaining staff responsibilities. This seasoned...
Tablets - 05/09/2014
About 1,200 GM dealerships have begun using a tablet tool to help service departments increase customer retention and new business. The mobile tool allows service advisors to use a tablet to quickly pull up a vehicle's history, go through a Multi-Point...
Refrigerant Price Increase - 07/01/2014
The price of a 30 lb. cylinder of R134a has increased, effective June 5, 2014.GM part number is 12356150. - Old dealer price was $105.00 - New dealer price is $120.00
Ignition Recall and GlobalConnect - 05/09/2014
G...
Missing Harness - 04/03/2014
In early March, GM released a Global Message notifying dealers that certain 2014 Chevrolet Silverado and GMC Sierra; 2015 Chevrolet Suburban, Tahoe; 2015 GMC Yukon and Yukon XL vehicles equipped with the trailering package were shipped to dealers without...
Special Return-Ignition Switch Assembly - 04/03/2014
GM is requesting the return of the following ignition switch assemblies:1039242310392737 15857948 15854953 15896640 25846761 25846762New part numbers are being released, but are not yet available. Dealers are to mail, email or ...
Past Model Years - 02/27/2014
... all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians must clock the repair, but you should use the published base time and any additional time,...
The Authorization Code - 02/27/2014
Transaction authorizations (including Request for GM Authorization H-routed transactions) are specific codes applied to completed repairs when needed for certain transaction submission requirements. The authorization code and reason for issuing, along...
OnStar - 01/28/2014
... will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will have to pay a fee for connectivity. ...
DEF - 01/28/2014
... as DEF has a limited shelf life and can expire more quickly when in higher ambient temperatures. GM recommends the DEF refill procedure should take place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour...
Cruze - 06/02/2015
... Cruze will have a more sculpted and sweptback appearance. The redesigned features give the Cruze, GM's top selling U.S. car, a sleeker silhouette. The taillights have been redesigned for a more chiseled look, but will maintain the dual-element design....
June 2015 Recall Update - 06/02/2015
... system may have a condition in which the system was released as a dealer accessory before final GM validation approval. Dealers are instructed to remove and replace the hinged screen style rear seat entertainment system with a revised system, featuring...
Impala and Regal - 03/26/2015
... Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information ...
Aftersales Empowerment Request - 06/02/2015
... to missing or incorrect information. Only those requests with a "Rejected" status may be edited. GM may set an Empowerment request to "Void" if the request does not meet the required guidelines for usage. Void status is final and voided requests may...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Technician Training - 10/23/2015
... trained in the area for which the repair was performed. Transactions that are submitted to GM for review will be reviewed for training levels. When training standards have not been met, the transaction may be rejected with comments to reduce OLH...
Field Product Reports - 10/02/2015
Bulletin 07-00-89-036 is designed to assist dealers in providing digital pictures in a FPR. A digital photo assists GM with better understanding product concerns. To include digital images, use the email Field Product Reporting Process and attach the...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all ...
Upcoming Safety Recall 15438 - 06/30/2015
Some 2007-2008 Chevrolet Silverado and GMC Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier,...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty ...
STS Training - 04/28/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
January 2016 Recall Update - 01/11/2016
... step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine,...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
New Process for Identifying a Causal Part - 12/01/2015
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product and it is important information.GM reminds us in Document ID 4282119 that the causal part is not necessarily the...
Exchange Program for Electronic Products - 12/01/2015
... section. The bulletin contains the list of components that are available for exchange through GM authorized Electronic Service Centers. Additionally, there are certain electronic components that require the Service Agent to contact TAC for authorization...
Recall Completion - 01/11/2016
... The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford, Toyota, Volkswagen, Honda, and Fiat Chrysler to agree to voluntary reforms. ...
... all labour time requested, with the exception of OLH, be submitted in the base time labour field. GM considers this time straight time, meaning the technicians must clock the repair, but you should use the published base time and any additional time,...
The Authorization Code - 02/27/2014
Transaction authorizations (including Request for GM Authorization H-routed transactions) are specific codes applied to completed repairs when needed for certain transaction submission requirements. The authorization code and reason for issuing, along...
OnStar - 01/28/2014
... will get the connectivity later this year. Car owners will be able to download apps from an online GM store without charge, but will have to pay a fee for connectivity. ...
DEF - 01/28/2014
... as DEF has a limited shelf life and can expire more quickly when in higher ambient temperatures. GM recommends the DEF refill procedure should take place in front of the customer to facilitate training of the correct technique. The PDI fluids add labour...
Cruze - 06/02/2015
... Cruze will have a more sculpted and sweptback appearance. The redesigned features give the Cruze, GM's top selling U.S. car, a sleeker silhouette. The taillights have been redesigned for a more chiseled look, but will maintain the dual-element design....
June 2015 Recall Update - 06/02/2015
... system may have a condition in which the system was released as a dealer accessory before final GM validation approval. Dealers are instructed to remove and replace the hinged screen style rear seat entertainment system with a revised system, featuring...
Impala and Regal - 03/26/2015
... Regal as Top Picks. The vehicles are the best all-around models in the Large Car and Sport Sedan segments with the highest road test score and at least average reliability and safety. GM also has the third most models in the Recommended Vehicle segment...
2016MY Powertrain - 03/26/2015
GM has announced that its powertrain warranty on Chevrolet and GMC vehicles for the 2016 model year will be reduced to 5/60,000. Courtesy transportation and roadside assistance will continue to be offered during the coverage period.
Consultant Dashboard and IVH - 03/26/2015
GM's preference for reviewing vehicle history, checking for recalls, verifying warranty coverage, and other important items, is that service advisors use the Consultant Dashboard link to access this information. In addition to reviewing the information ...
Aftersales Empowerment Request - 06/02/2015
... to missing or incorrect information. Only those requests with a "Rejected" status may be edited. GM may set an Empowerment request to "Void" if the request does not meet the required guidelines for usage. Void status is final and voided requests may...
Chevrolet Bolt - 06/30/2015
The all electric Bolt is scheduled to go on sale sometime in 2017 and will be assembled at the Orion Township, MI, assembly plant. GM plans to invest $245 million and hire up to 300 workers at the plant to build the new electric vehicle.
Technician Training - 10/23/2015
... trained in the area for which the repair was performed. Transactions that are submitted to GM for review will be reviewed for training levels. When training standards have not been met, the transaction may be rejected with comments to reduce OLH...
Field Product Reports - 10/02/2015
Bulletin 07-00-89-036 is designed to assist dealers in providing digital pictures in a FPR. A digital photo assists GM with better understanding product concerns. To include digital images, use the email Field Product Reporting Process and attach the...
Un-Deployed Takata Air Bag Inflator Modules - 10/02/2015
GM has issued a process change for the return of un-deployed Takata air bag inflator modules for safety recalls 14491, 14735, 15406, and upcoming safety recall 15438. Effective with the release of GlobalConnect Message GCUS-9-843, dated 9-4-2015, all ...
Upcoming Safety Recall 15438 - 06/30/2015
Some 2007-2008 Chevrolet Silverado and GMC Sierra 2500/3500 Heavy Duty trucks require replacement of the front passenger airbag inflator, as part of Takata's inflator equipment recall. GM is currently working with Takata, the airbag inflator supplier,...
Battery Restriction - 07/29/2015
Labor operations 4041510 and 4041520 are restricted on all vehicles with 250 miles or less and require GM WSC authorization. Claims submitted to the WSC for review will require supporting documentation indicating that the battery was maintained while...
More HELP! - 03/01/2016
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Parts Expediting - 04/08/2016
Service agents are reimbursed for the expenses incurred for expediting GM parts that are locally obtained. The reimbursement only applies to parts that are expedited for warranty repairs and is not eligible on service agent owned vehicles. No additional...
2016 Spark - 03/01/2016
GM established an Action Center through TAC to allow dealers to provide product feedback on the new gasoline Spark. The center opened in January and will run through mid-March. Dealers are asked to report any vehicle issues that prompt immediate warranty ...
STS Training - 04/28/2016
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Dealer Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
January 2016 Recall Update - 01/11/2016
... step 5 of the service procedure. The recall affects certain 2007-2009 Chevrolet Silverado and GMC Sierra vehicles that are currently or were previously registered in Alaska, Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine,...
Battery Pricing Schedule - 02/02/2016
Battery pricing schedules are available in the Parts tab of GlobalConnect. Select GM EPIC from the Parts Application options. From the EPIC menu, select Inquiry from Periodical/Reference, then select Battery Pricing from the Publication Type drop-dow...
New Process for Identifying a Causal Part - 12/01/2015
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product and it is important information.GM reminds us in Document ID 4282119 that the causal part is not necessarily the...
Exchange Program for Electronic Products - 12/01/2015
... section. The bulletin contains the list of components that are available for exchange through GM authorized Electronic Service Centers. Additionally, there are certain electronic components that require the Service Agent to contact TAC for authorization...
Recall Completion - 01/11/2016
... The National Highway Traffic Safety Administration is working with 15 automakers, including GM, Ford, Toyota, Volkswagen, Honda, and Fiat Chrysler to agree to voluntary reforms. ...
March 2016 Recall Update - 03/01/2016
... of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner Locking Performance: The part information section...
RACER Trust - 02/02/2016
... Environmental Response Trust, was established in 2011 as an independent trust during the GM bankruptcy settlement. When RACER took effect, properties in 14 states were under its charge. Sixty parcels required environmental cleanup. RACER's mission, beyond...
Bulletin 02-00-89-007D - 02/02/2016
This bulletin provides clarification of warranty eligibility for all light and medium duty trucks, including the GM TopKick and Chevrolet Kodiak trucks. An eligible dealer may provide crossline warranty as long as one of the following applies: 1) the...
Accessory Remote Start - 02/02/2016
When adding the GM Accessories Remote Start kit to a 2016 Malibu (VIN Z), and the vehicle was ordered with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were...
Chevrolet Bolt - 06/19/2017
... a DC fast charger that will provide up to 90 miles of range in about 30 minutes of charge time. GM advertises a range of 238 miles per full charge on the Bolt. ...
Production - 06/19/2017
GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end ...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Mid-Engine Chevrolet Corvette: - 08/21/2017
While it is unclear where a mid-engine Corvette would stand in Chevy’s lineup, it would give GM a competitor to Ford’s mid-engine GT, as well as Ferrari, Lamborghini, and Porsche. The Corvette would have a lower hood line, longer rear deck,...
Vibration Diagnosis - 08/21/2017
... to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly that must be attached to the job card. Technical...
OnStar - 09/27/2017
For the many GM customers affected by the recent hurricanes, OnStar was able to provide emergency assistance for those without power or cell phone service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle...
Reject of the Month - 10/24/2017
... with 75,273 miles that was currently involved in the buyback process. The concerns that lead to GM repurchasing the vehicle included: check engine light on, brake noise, poor shift and a/c noise. The job card was written with five warranty concerns...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version ...
Diagnostic Voucher - 03/21/2017
... and are now offering a Maintenance Letter as a goodwill tool to encourage customers to go to their GM dealership for maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the ...
Stop Leak - 03/21/2017
“GM does not use any stop leak product or additives in the cooling system on the Bolt EV, Volt, ELR, Spark EV, Malibu Hybrid, or CT6 Plug-In at the assembly plant. If a dealership or customer installs a stop leak product or any type of additive...
Robots - 04/17/2017
GM has connected about a quarter of its 30,000 factory robots to an internal private monitoring network. This connectivity prevents assembly line interruptions and robot replacements that can take as long as eight hours. A significant amount of money ...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down ...
Battery Replacement Transaction Debits - 05/22/2017
... a data entry error was made when entering the test code, the transaction should be resubmitted for GM Authorization within 30 days. The transaction must contain the correct code and a copy of the GR8 battery print out must be attached....
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Assembly Replacement Reminder - 07/28/2016
... WSC or WPC. The worksheet is required regardless of authorization for assembly replacement by a GM representative for customer satisfaction. ...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... the worksheet to the warranty transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the...
... of the bulletin has been revised to adjust the labor times. Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved. Safety Recall 14171D: Lapbelt Pretensioner Locking Performance: The part information section...
RACER Trust - 02/02/2016
... Environmental Response Trust, was established in 2011 as an independent trust during the GM bankruptcy settlement. When RACER took effect, properties in 14 states were under its charge. Sixty parcels required environmental cleanup. RACER's mission, beyond...
Bulletin 02-00-89-007D - 02/02/2016
This bulletin provides clarification of warranty eligibility for all light and medium duty trucks, including the GM TopKick and Chevrolet Kodiak trucks. An eligible dealer may provide crossline warranty as long as one of the following applies: 1) the...
Accessory Remote Start - 02/02/2016
When adding the GM Accessories Remote Start kit to a 2016 Malibu (VIN Z), and the vehicle was ordered with the Accessory Remote Start kit, no programming is required. It is only necessary to learn the new fobs to the vehicle. Vehicles that were...
Chevrolet Bolt - 06/19/2017
... a DC fast charger that will provide up to 90 miles of range in about 30 minutes of charge time. GM advertises a range of 238 miles per full charge on the Bolt. ...
Production - 06/19/2017
GM is cutting shifts at several plants in efforts to trim car inventory as a result of a consumer shift from cars to SUVs and trucks. With a day supply of car inventory at 97 days at the end of April, supply is up from a year ago, but down from the end ...
Recall 16007 & 17287: Frontal Airbag & Pretensioner Non Deploy - 07/25/2017
After receiving dealer feedback, GM performed additional time studies and has confirmed that the assigned labor time, 0.3 hours, is sufficient to perform the programming event, copy the claim code, and obtain the required screen shot.
Mid-Engine Chevrolet Corvette: - 08/21/2017
While it is unclear where a mid-engine Corvette would stand in Chevy’s lineup, it would give GM a competitor to Ford’s mid-engine GT, as well as Ferrari, Lamborghini, and Porsche. The Corvette would have a lower hood line, longer rear deck,...
Vibration Diagnosis - 08/21/2017
... to allow additional time to perform the 180 Match Mount process on assemblies that do not meet GM specification. The additional time must be substantiated with a printout showing the out of spec assembly that must be attached to the job card. Technical...
OnStar - 09/27/2017
For the many GM customers affected by the recent hurricanes, OnStar was able to provide emergency assistance for those without power or cell phone service. Approximately 18,500 storm related calls were received during Hurricane Irma. Connected vehicle...
Reject of the Month - 10/24/2017
... with 75,273 miles that was currently involved in the buyback process. The concerns that lead to GM repurchasing the vehicle included: check engine light on, brake noise, poor shift and a/c noise. The job card was written with five warranty concerns...
Engine and Transmission Assembly Replacements - 09/27/2017
GM does not allow dealerships to replace an engine or transmission if it is more economical to repair it. The Warranty Parts Center may request these assemblies sent to their facility after transaction payment. When a complete assembly is replaced, the ...
Buick Regal - 04/17/2017
GM has taken the Buick Regal and turned it into two new vehicles: a fastback, four door sedan, plus a station wagon, both of which will be launched this year. The Buick Sportback is a redesigned version of the midsize sedan, while the station wagon version ...
Diagnostic Voucher - 03/21/2017
... and are now offering a Maintenance Letter as a goodwill tool to encourage customers to go to their GM dealership for maintenance and repairs. This transition took place on March 13, 2017. The use of Up-Front Towing Coverage and Short Term Rental Vehicle...
Maintenance Letter - 03/21/2017
GM has added an additional $50 value option to the current $100 Maintenance Letter offering. Both options will now be emailed to the customer rather than sent via USPS. The customer is required to surrender the Maintenance Letter upon redemption at the ...
Stop Leak - 03/21/2017
“GM does not use any stop leak product or additives in the cooling system on the Bolt EV, Volt, ELR, Spark EV, Malibu Hybrid, or CT6 Plug-In at the assembly plant. If a dealership or customer installs a stop leak product or any type of additive...
Robots - 04/17/2017
GM has connected about a quarter of its 30,000 factory robots to an internal private monitoring network. This connectivity prevents assembly line interruptions and robot replacements that can take as long as eight hours. A significant amount of money ...
Retooling - 05/22/2017
GM has purposely built up its inventory in anticipation of downtime that is needed to retool for upcoming models, specifically the Chevrolet Silverado and GMC Sierra. Inventories are currently at their highest level in nine years, with plans to get down ...
Battery Replacement Transaction Debits - 05/22/2017
... a data entry error was made when entering the test code, the transaction should be resubmitted for GM Authorization within 30 days. The transaction must contain the correct code and a copy of the GR8 battery print out must be attached....
Updates to the Authorization Matrix - 05/22/2017
... repairs. The new comments are completely rewritten to state: “Any $ amount outside of the GM participation range provided by the Policy Evaluation Tool will require DMA/DMC approval via the Portal.” All policy repairs require this evaluation...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Test Drive Offer - 07/28/2016
A select group of in-market GMC owners received a complimentary oil change-test drive offer. Customers that received the offer will present a personalized peel-off card that was included in the GMC magazine. For each valid offer GM will reimburse the...
Assembly Replacement Reminder - 07/28/2016
... WSC or WPC. The worksheet is required regardless of authorization for assembly replacement by a GM representative for customer satisfaction. ...
2016-17 Corvette Ground Effects - 07/28/2016
GM has released an updated process for shipping ground effects and other loose shipped parts for all new Corvettes. The components will no longer be shipped inside of the vehicle, instead, they will be shipped separate from the vehicle, much like the ...
Transmission / Transfer Case / Engine Assembly Replacements - 11/29/2016
... the worksheet to the warranty transaction for any assembly replacements that are submitted for GM authorization. This scanned documentation will become a record within GWM, supporting the transaction and providing a record of the completed form in the...
Sales - 10/26/2016
... 1.8 million with an increase of 3%; Toyota's sales were at 1.57 million with a decrease of 1.1%; GM at the bottom at 1.53 million with a decrease of 4.0%. Cadillac has had 4 straight months of sales gains, bringing the brand into a sales tie with Acura...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
Tire Prorating & Admin Allowance - 10/26/2016
... 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new tables address 2017 to current Chevrolet, GMC models and 2017 to current Buick, Cadillac models. Dealers may...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
... hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time there are no real world examples of anyone remotely hacking into a vehicle...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return ...
GMPP Discontinued For Sale - 11/29/2016
Effective December 1, 2016, the GM Protection Plan program will be discontinued for sale in every state. For all GMPP contracts sold through November 30, 2016, there will be no impact on the ongoing policy administration and claims processes that are...
Wheel Alignment Warranty Transactions - 11/29/2016
... a vehicle does need to be aligned prior to 500 miles, the transaction will need to be routed for GM authorization to the Warranty Support Center. They will require the alignment printout be attached to the transaction. It is recommended in bulletin 07-03-07-009...
The Velite - 11/29/2016
The second generation Chevrolet Volt is going to be badged a Buick in China. GM plans to unveil the Buick plug-in hybrid concept, the Velite, at the Guangzhou Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question ...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions ...
Recall Completion Reminder - 02/17/2017
... recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are...
IVH - Vehicle Build - 02/17/2017
... are displayed in this section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Odometer Less Than Previously Reported - 02/20/2018
... prior to transaction submission or after the first reject. Mileage error claims over $500 must be GM Authorized. ...
Bulletin 18-NA-146 - 05/22/2018
... replacement must be identified by the technician. When the warranty transaction is submitted to GM, the assembly should not be selected as the causal part. Rather, the part that created the need to replace the assembly should be identified in the causal...
Product Assistance Claim - 04/23/2018
... thoroughly reviewed during the investigation process to determine if there is any indication of a GM warrantable concern or a goodwill situation is present. The process associated with a PAC case is identified in bulletin 18-NA-099. ...
PAC Courtesy Transportation - 04/23/2018
If requested by the customer, GM may offer rental transportation while an investigation is being performed for a Product Assistance Claim. The rental claim submission process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains...
TransFlow Machine - 05/22/2018
... Measuring the transmission cooler system oil flow rate determines if the cooler meets the current GM flow rate specification. The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for...
TAC Case Closing - 01/22/2018
... available in the GlobalConnect App Center. The system is designed to simplify communication with GM dealerships while increasing the speed and efficiency of TAC case resolution. All current cases are located in the DCM system under the TAC tab. Dealers...
2018 PQC Contact Requirements - 01/22/2018
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile ...
Recall Summary Update - 01/22/2018
... was announced, which continued through the end of the year. Due to the success of the program, GM has extended it through February 28, 2018. The program extension which began January 1, 2018, includes an increased completion bonus of $50. The recall...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future” ...
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing ...
... 1.8 million with an increase of 3%; Toyota's sales were at 1.57 million with a decrease of 1.1%; GM at the bottom at 1.53 million with a decrease of 4.0%. Cadillac has had 4 straight months of sales gains, bringing the brand into a sales tie with Acura...
Equinox Diesel Option - 10/26/2016
GM has announced that the next Equinox compact crossover will come with a diesel option. The Cruze 5-door hatchback may also be equipped with a diesel option in the coming years. The Cruze sedan will be redesigned for the 2017 model year, but will continue ...
Suspected Tampering - 10/26/2016
... operation is used to reimburse the dealership for identifying and documenting tampering or non-GM vehicle modifications. The job card must document the facts supporting the condition and cause, and include any supporting documentation or photographs....
Tire Prorating & Admin Allowance - 10/26/2016
... 2.10.1 in the Service Policies and Procedures Manual. The original table for 2011-2016 GM vehicles remains the same. The two new tables address 2017 to current Chevrolet, GMC models and 2017 to current Buick, Cadillac models. Dealers may...
2017 Volt EV - 11/29/2016
The new 2017 Chevrolet Volt EV began arriving in certain Volt certified Chevrolet dealerships in late November. GM announced that TAC and brand quality will host an Action Center to support the launch of the new Volt. The Action Center’s goals are...
Cybersecurity - 11/29/2016
... hack, TAC has processes in place to address the concern and collect information about the concern. GM has devoted significant resources to address these concerns. At this time there are no real world examples of anyone remotely hacking into a vehicle...
Low Cab Forward (LCF) Trucks - 11/29/2016
GM requires that all Warranty Parts from the new 2016-2017 Low Cab Forward trucks (LCF) must be retained. All dealership parts and service personnel should be aware that warranty parts for these vehicles must be retained, tagged, and stored, with return ...
GMPP Discontinued For Sale - 11/29/2016
Effective December 1, 2016, the GM Protection Plan program will be discontinued for sale in every state. For all GMPP contracts sold through November 30, 2016, there will be no impact on the ongoing policy administration and claims processes that are...
Wheel Alignment Warranty Transactions - 11/29/2016
... a vehicle does need to be aligned prior to 500 miles, the transaction will need to be routed for GM authorization to the Warranty Support Center. They will require the alignment printout be attached to the transaction. It is recommended in bulletin 07-03-07-009...
The Velite - 11/29/2016
The second generation Chevrolet Volt is going to be badged a Buick in China. GM plans to unveil the Buick plug-in hybrid concept, the Velite, at the Guangzhou Auto Show in China. The concept is powered by a high-performance, plug-in hybrid electric vehicle...
GlobalConnect Changes - 12/21/2016
GM announced several changes to GlobalConnect in December, 2016. These changes include GlobalConnect Security updates; including, new security login screens, new forget password page wording, and the ability to create your own customized security question ...
Autonomous Bolt - 01/23/2017
GM has plans to begin building a test fleet of autonomous Bolts in early 2017 on the same assembly line as the regular version of the car. Michigan will be the primary region to test the autonomous technology in cold weather and snow. These are conditions ...
Recall Completion Reminder - 02/17/2017
... recall repair will trigger a PDI debit and potentially a debit of all of the sales incentives per GM Policy. Ensure that the sales process at the dealership includes a check of the Required Field Actions section on IVH. If any open field actions are...
IVH - Vehicle Build - 02/17/2017
... are displayed in this section once the service agent submits the appropriate Dealer Installed GM Accessory Installation labor operation....
Odometer Less Than Previously Reported - 02/20/2018
... prior to transaction submission or after the first reject. Mileage error claims over $500 must be GM Authorized. ...
Bulletin 18-NA-146 - 05/22/2018
... replacement must be identified by the technician. When the warranty transaction is submitted to GM, the assembly should not be selected as the causal part. Rather, the part that created the need to replace the assembly should be identified in the causal...
Product Assistance Claim - 04/23/2018
... thoroughly reviewed during the investigation process to determine if there is any indication of a GM warrantable concern or a goodwill situation is present. The process associated with a PAC case is identified in bulletin 18-NA-099. ...
PAC Courtesy Transportation - 04/23/2018
If requested by the customer, GM may offer rental transportation while an investigation is being performed for a Product Assistance Claim. The rental claim submission process varies depending on the investigative outcome. Bulletin 13-00-89-010 contains...
TransFlow Machine - 05/22/2018
... Measuring the transmission cooler system oil flow rate determines if the cooler meets the current GM flow rate specification. The system provides a seven-character, encrypted warranty code following a successful flow test. The flow test must run for...
TAC Case Closing - 01/22/2018
... available in the GlobalConnect App Center. The system is designed to simplify communication with GM dealerships while increasing the speed and efficiency of TAC case resolution. All current cases are located in the DCM system under the TAC tab. Dealers...
2018 PQC Contact Requirements - 01/22/2018
GM Warranty Operations issued notifications via email in late December 2017 notifying affected dealers of 2018 PQC contact requirements prior to engine and/or transmission assembly replacements. To view current restrictions, access the Service Agent Profile ...
Recall Summary Update - 01/22/2018
... was announced, which continued through the end of the year. Due to the success of the program, GM has extended it through February 28, 2018. The program extension which began January 1, 2018, includes an increased completion bonus of $50. The recall...
Buick Enclave Avenir - 11/21/2017
GM is counting on the new Enclave sub-brand, the Avenir, to boost its retail performance, much like Denali has for GMC. The Avenir is arriving in U.S. dealerships as the top trim level of the redesigned 2018 Buick Enclave. The Avenir, means “future” ...
Update: Emission Recall 17337-01 and SUB 17419 - 11/21/2017
A change in Tis2Web affected 2018 model year Chevrolet Silverado HD and GMC Sierra HD vehicles, specifically preventing the programming of the ECM and TCM separately. Tis2Web requires that the two modules are programmed sequentially. Emission recall 17337...
Mixed Materials Strategy - 02/20/2018
GM’s mixed materials strategy includes optimizing every component for mass, durability, safety, and function. The majority of the weight savings on the fourth generation Silverado comes from the pickup’s frame and body. All exterior swing ...
Transmission Flush Code - 07/23/2018
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... has requested policy consideration for an out of warranty repair, to determine the applicable GM participation. When participation is involved, the entire repair must be calculated at warranty rates. The participation amount must be submitted in the...
Attachment Reminder - 07/23/2018
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Paid Transaction Audit - 07/23/2018
GM recently audited paid safety and noncompliance recalls that were processed without a Service Programming System Warranty Claim Code or with an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in ...
Goodwill Tools - 06/25/2018
As an alternative to paying for non-warranty repairs, GM provides specific goodwill tools designed to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or...
Push Button Start - 06/25/2018
While keyless ignition has become more common within GM’s portfolio in the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance, ...
High Voltage Battery - 06/25/2018
... BSC must be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
Cadillac HQ - 10/24/2018
... headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for new Cadillacs, including design, engineering,...
PRA Reminder - 10/24/2018
... new PRA mobile app to capture component images and send them with vehicle information directly to GM Representatives for review. ...
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid, ...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... allowed for labor code X. The error code does not allow service agent self-authorization or GM authorization for review; it must be corrected at the dealership level. The warranty administrator reviewed the transaction with service management...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
New Vehicle Tire Warranty Program - 12/19/2018
... year. The prorate charts remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Flush Codes - 12/19/2018
As released in GlobalConnect Message GCUS-9-6971, and effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal...
Hummer EV Edition 1 - 12/29/2020
The all electric 2022 GMC Hummer EV Edition 1 pickup sold out in 10 minutes despite a price tag of more than $100,000. The EV is currently at GM’s proving grounds in Milford, undergoing testing and evaluation.
Scheduled Maintenance - 11/25/2020
In October, GM announced that the Chevrolet Complete Care Maintenance Program increased the reimbursement amount on the Chevrolet Corvette. The amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary...
Shocks - 11/25/2020
... many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow updated diagnostic procedures (including...
Takata Air Bag - 10/27/2020
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Parts Warranty - 10/27/2020
... amount of the total transaction is over $500. All part warranty transactions over $500 require GM authorization and it is a requirement to attach a copy of the customer’s original job card that shows the purchase of the part and labor or in the...
7 or More Rental Days - 10/27/2020
... greater than 7 days in length, attach a copy of the form to the transaction when submitting with GM Authorization for review. The dealer is responsible for providing the detail to support the request for the extended rental. ...
Solar Powered - 04/29/2020
In three years, GM expects all of its facilities in southeast Michigan to run on clean and renewable energy after purchasing 500,000 megawatt hours of solar energy from DTE Energy’s MIGreenPower program. The investment in MIGreenPower should deliver...
After the transmission is removed for repairs, GM requires the use of the TransFlow machine to flush and flow test the transmission oil cooler and the oil cooler pipes. The machine will generate a unique flow code after the completion of the test that...
Dealer Empowerment Labor Operations and Customer Enthusiasm - 06/25/2018
... has requested policy consideration for an out of warranty repair, to determine the applicable GM participation. When participation is involved, the entire repair must be calculated at warranty rates. The participation amount must be submitted in the...
Attachment Reminder - 07/23/2018
Certain transactions require supporting documentation when submitted for review with GM Authorization. Remember to include attachments with the following transactions: original job card or part invoice with part warranty transactions; the shop copy of...
Paid Transaction Audit - 07/23/2018
GM recently audited paid safety and noncompliance recalls that were processed without a Service Programming System Warranty Claim Code or with an incorrect claim code. Because the reprogramming event was unsuccessful, the transactions were reopened in ...
Goodwill Tools - 06/25/2018
As an alternative to paying for non-warranty repairs, GM provides specific goodwill tools designed to assist the dealer with customer satisfaction and retention. The tools include OnStar plan options, Maintenance Letter for a one-time future service or...
Push Button Start - 06/25/2018
While keyless ignition has become more common within GM’s portfolio in the last four years, it still isn’t standard on many of the least expensive vehicles or the newly redesigned Chevrolet Silverado or GMC Sierra. Other automakers are moving...
Advanced Batteries - 06/25/2018
GM and Honda are partnering to develop a new generation of batteries aimed at cutting costs and increasing the company’s rollout of electric vehicles. The primary goal of the project is lower development costs and better EV battery performance, ...
High Voltage Battery - 06/25/2018
... BSC must be notified at the time of order if the repair is covered under warranty or policy, where GM is participating in all or some of the expense. If notification is not provided at time of order, the dealer will be charged for the component....
Canadian Vehicles - 11/29/2018
Service agents may perform warranty repairs and covered maintenance on non-touring GM vehicles that originated in Canada after certain requirements have been met. The odometer reading must be converted from km to mi and IVH must be updated to convert...
Field Action Bulletin Number Change - 11/29/2018
There is a new numbering structure in place for field action bulletins. The new system will further align the GM North America region with the other four regions of the world and with implementing the GM Global Field Action Management (GFAM) System. The...
Cadillac HQ - 10/24/2018
... headquarters, which the company leased until 2025. The new headquarters will be located near the GM technical center in Warren, MI. The move will place the Cadillac brand team closer to those responsible for new Cadillacs, including design, engineering,...
PRA Reminder - 10/24/2018
... new PRA mobile app to capture component images and send them with vehicle information directly to GM Representatives for review. ...
Recalls and Reprogramming - 10/24/2018
GM is validating the successful completion of safety, noncompliance, and emission recalls that involve module reprogramming. The SPS WCC that has been submitted with the transaction will be reviewed and validated. If, after review, the WCC is invalid, ...
Reject of the Month - Error code 073, 021, 072 - 10/24/2018
... allowed for labor code X. The error code does not allow service agent self-authorization or GM authorization for review; it must be corrected at the dealership level. The warranty administrator reviewed the transaction with service management...
Exchange Components & PET - 12/19/2018
... and administrative allowance total only at warranty rates. If the results indicate an available GM participation, the dealer must order the component as out-of-warranty/policy to avoid being charged for the component. ...
New Vehicle Tire Warranty Program - 12/19/2018
... year. The prorate charts remain the same. Proration applies to the price of the tires only, with GM covering 100% of the labor cost for tires replaced under the bumper-to-bumper warranty....
Flush Codes - 12/19/2018
As released in GlobalConnect Message GCUS-9-6971, and effective December 1, 2018, GM no longer requires a mandatory transmission cooler flush and flow test to be performed in every instance of transmission or torque converter replacement, or internal...
Hummer EV Edition 1 - 12/29/2020
The all electric 2022 GMC Hummer EV Edition 1 pickup sold out in 10 minutes despite a price tag of more than $100,000. The EV is currently at GM’s proving grounds in Milford, undergoing testing and evaluation.
Scheduled Maintenance - 11/25/2020
In October, GM announced that the Chevrolet Complete Care Maintenance Program increased the reimbursement amount on the Chevrolet Corvette. The amount has been increased from $205 to $245. The increase takes into consideration the additional labor necessary...
Shocks - 11/25/2020
... many do not exhibit any evidence of defect during testing. To reduce unnecessary replacements, GM has issued the following reminders: shocks should be diagnosed and replaced independently of each other, follow updated diagnostic procedures (including...
Takata Air Bag - 10/27/2020
... is overseeing efforts to help improve completion rates for the Takata Air Bag Safety Recall. GM is offering a $50 Mastercard Reward Card offer that is available to approximately 97,000 owners affected by the safety recall. Owners that have their vehicles...
Reject of the Month - December 2020 - 11/25/2020
Remember when GM announced (around 2016) that dealers would receive debits for transactions processed with invalid battery test codes and transactions showing that proper battery service procedures were not followed? At that time GM coached and...
Parts Warranty - 10/27/2020
... amount of the total transaction is over $500. All part warranty transactions over $500 require GM authorization and it is a requirement to attach a copy of the customer’s original job card that shows the purchase of the part and labor or in the...
7 or More Rental Days - 10/27/2020
... greater than 7 days in length, attach a copy of the form to the transaction when submitting with GM Authorization for review. The dealer is responsible for providing the detail to support the request for the extended rental. ...
Solar Powered - 04/29/2020
In three years, GM expects all of its facilities in southeast Michigan to run on clean and renewable energy after purchasing 500,000 megawatt hours of solar energy from DTE Energy’s MIGreenPower program. The investment in MIGreenPower should deliver...
Empowerment Restriction - 02/25/2021
... 4, 2021. Transactions requiring one or both of those authorizations must be submitted with GM Authorization for WSC review. Dealers that met the 2021 Q1 threshold of 80% on 3/31/2021, will receive a reset of their empowerment levels in mid-April.&nb...
STS Thresholds - 02/25/2021
Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat...
Infrastructure - 02/25/2021
... group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Drive Motor Battery Core Return - 04/29/2021
... sections (also referred to as Lithium Ion high voltage batteries) are to be returned to the GM CCA Oklahoma City BSC within 30 days of the dealers receipt of the battery/battery section. Dealers will be charged the value of the replacement battery if...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Policies for Engine and Transmission Replacements - 03/22/2021
GM has had a long-time policy that dealers are to perform the most cost-effective repair when it comes to replacing an engine or a transmission. A cost comparison worksheet is recommended to use in calculating the most economical repair. Additionally, ...
Electric Hummer SUV - 03/22/2021
GM is expected to begin building the electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It ...
Light-Duty Full-Size Pickups - 03/22/2021
GM anticipates building certain 2021 light-duty full-size pickup trucks without a fuel management module in response to the global semiconductor chip shortage. The lack of active fuel management/dynamic fuel management module means that affected models, ...
Shutdown - 03/22/2021
... lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible, the idled plant may cost the company 5,100 units of production in March. Efforts are underway to correct...
Medium Duty / Light Duty - 03/22/2021
In March GM announced the separation of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC...
Medium Duty Labor Rate Increase - 03/22/2021
... received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty...
Certified Service Private Offer - 06/29/2021
GM has announced a private promotion providing eligible customers $50 off or $25 off most services. The offer is available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that ...
Silverado Electric - 05/26/2021
The first ever Chevrolet Silverado Electric Pickup truck is scheduled to be built at GM’s Factory ZERO plant in Detroit and Hamtramck, MI. The electric full-size pick-up truck is designed to be an EV, with an estimated range of more than 400 miles...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can ...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Semiconductor Vehicle Feature Update - 07/27/2021
Due to the global, industry-wide shortage of semiconductors, GM has announced the electronic steering column lock feature will no longer be available on certain 2021 model year Chevrolet Tahoe and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and...
Diesel Engine Block Heater Cord - 07/27/2021
... Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, ...
Canadian Vehicles - 07/27/2021
... The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin 16NA119-06 for complete detail....
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers ...
Warranty Part Tagging - 02/27/2020
... and accurately identify the correct warranty part if the part is requested for inspection by GM. A copy of the job card and the WPC shipping list should be included within the box returned to the WPC....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement ...
Accessories and Specialty Parts - 01/28/2020
... 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number one in accessorization. Ford F series trucks and Ram trucks rounded out the top three, with the Jeep Wrangler, Ford Mustang,...
STS Training - 01/28/2020
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Service Agent Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
... 4, 2021. Transactions requiring one or both of those authorizations must be submitted with GM Authorization for WSC review. Dealers that met the 2021 Q1 threshold of 80% on 3/31/2021, will receive a reset of their empowerment levels in mid-April.&nb...
STS Thresholds - 02/25/2021
Recognizing that low technician training can contribute to customer dissatisfaction and warranty waste, GM is continuing quarterly STS thresholds that dealers must achieve to maintain self-authorization empowerment with claims involving OLH and repeat...
Infrastructure - 02/25/2021
... group based in Washington DC. California is followed by New York, DC, Maryland, and Massachusetts. GM has announced that it aspires to have all its light duty vehicles be zero emission by 2035. ...
Drive Motor Battery Core Return - 04/29/2021
... sections (also referred to as Lithium Ion high voltage batteries) are to be returned to the GM CCA Oklahoma City BSC within 30 days of the dealers receipt of the battery/battery section. Dealers will be charged the value of the replacement battery if...
Service Information - Improved! - 04/29/2021
The 2019-2021 light duty pickup service manual was rewritten in GM’s new service manual format. Technicians will notice limited link outs, enhanced torque tables with pictorials, and improved information about single use fasteners and component...
Policies for Engine and Transmission Replacements - 03/22/2021
GM has had a long-time policy that dealers are to perform the most cost-effective repair when it comes to replacing an engine or a transmission. A cost comparison worksheet is recommended to use in calculating the most economical repair. Additionally, ...
Electric Hummer SUV - 03/22/2021
GM is expected to begin building the electric Hummer SUV at Factory Zero in Detroit in early 2023. The annual target volume is 500,000 vehicles. The SUV will be the same size as the pickup with a unique roofline and a possible third row of seating. It ...
Light-Duty Full-Size Pickups - 03/22/2021
GM anticipates building certain 2021 light-duty full-size pickup trucks without a fuel management module in response to the global semiconductor chip shortage. The lack of active fuel management/dynamic fuel management module means that affected models, ...
Shutdown - 03/22/2021
... lines affected by the shutdown include the Chevrolet Camaro and Cadillac CT4 and CT5. While GM intends to make up as much of production as possible, the idled plant may cost the company 5,100 units of production in March. Efforts are underway to correct...
Medium Duty / Light Duty - 03/22/2021
In March GM announced the separation of the LTG in SI for the 2020-21 MY light-duty and heavy-duty Silverado/Sierra. Light-Duty pickup Labor Time Guides will continue to display as Chevrolet/GMC FST GLC. Heavy-Duty pickup LTG will display Chevrolet/GMC...
Medium Duty Labor Rate Increase - 03/22/2021
... received a one-time labor rate increase on March 1, 2021. The increase is in response to GM’s effort to address dealer concerns regarding the servicing of medium duty vehicles. The increased rate is immediately effective and only applies to warranty...
Certified Service Private Offer - 06/29/2021
GM has announced a private promotion providing eligible customers $50 off or $25 off most services. The offer is available in June and July. Owners that spend $200 or more before taxes can receive $50 off (use labor operation 0602121) and owners that ...
Silverado Electric - 05/26/2021
The first ever Chevrolet Silverado Electric Pickup truck is scheduled to be built at GM’s Factory ZERO plant in Detroit and Hamtramck, MI. The electric full-size pick-up truck is designed to be an EV, with an estimated range of more than 400 miles...
Battery Recycling - 05/26/2021
GM has partnered with Li-Cycle to recycle up to 100% of material scrap from battery cell manufacturing. The agreement will enable Ultium Cells to recycle cobalt, nickel, lithium, graphite, copper, manganese, and aluminum, and 95% of the materials can ...
Key Fob Warranty - 05/26/2021
Warranty claims for key fob replacements (labor operation 6430280) require GM Authorization effective with job cards dated April 1, 2021. This policy affects all 2017 and newer model year vehicles equipped with RPO ATH or AVJ. The transaction submission...
Semiconductor Vehicle Feature Update - 07/27/2021
Due to the global, industry-wide shortage of semiconductors, GM has announced the electronic steering column lock feature will no longer be available on certain 2021 model year Chevrolet Tahoe and Suburban, GMC Yukon and Yukon XL, Cadillac Escalade and...
Diesel Engine Block Heater Cord - 07/27/2021
... Heater Cord and Safety Recall N182206310 Diesel Engine Block Heater Cord have both been closed by GM. VINs that were in “open” status in the recall population were moved to Safety Recall N212329840 and placed in “Incomplete-Remedy Not...
CD Player - 07/27/2021
GM has made the decision to drop CD players from its passenger vehicles, effective 2022. While the players have been gradually discontinued for some time, the last to go will be from the Chevrolet Express and GMC Savana commercial vans.
Advanced Design and Technology Campus - 07/27/2021
GM has plans to build a $71 million technology campus in Pasadena, CA. The campus will be double the size of its 21-year-old studio in North Hollywood. The new 8-acre campus will enable expanded advanced technology teams to accelerate its zero crashes, ...
Canadian Vehicles - 07/27/2021
... The section title “Canadian Vehicles Operating in the US” has been updated to “GM Vehicles Built for and Sold in Canada Now Permanently Operating the US”. Refer to Bulletin 16NA119-06 for complete detail....
Digital Vehicle Platform - 02/27/2020
GM’s new digital vehicle platform will be integrated into most of its vehicles by 2023. It has already debuted on the 2020 Cadillac CT5, will be part of the Cadillac CT4, and the redesigned Chevrolet Corvette, Suburban, and Tahoe. The platform refers ...
Warranty Part Tagging - 02/27/2020
... and accurately identify the correct warranty part if the part is requested for inspection by GM. A copy of the job card and the WPC shipping list should be included within the box returned to the WPC....
Battery Replacement Transactions - 01/28/2020
GM announced on January 3, that the policy requirement of routing battery claims to the WSC has been discontinued. The change allows for the immediate processing and payment of labor operations 4041510 and 4041520. The policy does not change the requirement ...
Accessories and Specialty Parts - 01/28/2020
... 2019 statistic is an increase from the $37 billion in 2014. A report released by SEMA showed that GM full-size pickups ranked number one in accessorization. Ford F series trucks and Ram trucks rounded out the top three, with the Jeep Wrangler, Ford Mustang,...
STS Training - 01/28/2020
GM has established STS training level thresholds that dealers need to achieve throughout the calendar year. Dealers that do not meet the thresholds will be restricted from Service Agent Self-Authorization of OLH (Authorization E) and Repeat Repairs (Authorization ...
Battery Powered Escalade - 01/03/2020
It is anticipated that GM will produce an electric luxury SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant....
Website Providers - 12/02/2019
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
The UAW - 10/23/2019
... job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
High Voltage Lithium-Ion Battery Section - 10/23/2019
... but high voltage battery sections are not under restriction and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be...
Field Action Vehicle Status Change Form - 10/23/2019
... filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM ...
General Comments - 07/30/2019
... with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide quick verbiage about what the adjustment is for....
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to ...
Suspected Tampering or Modifications - 03/27/2019
... information. The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Pre-Repair Authorization - 02/21/2019
... seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component. Dealers utilize the CSMT (Certified Service Mobile Toolbox) app to submit an authorization request...
CSMT App - 02/21/2019
... be used by any member of the service department team. Although recommended, it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems,...
Approved Pre-Authorizations - 02/21/2019
... submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number provided on the email. Enter comments in the Comments...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... part total is over $250.00, or the entire transaction is over $2,500.00, the claim will require GM Authorization with a detailed explanation. Attaching the service manager’s signature, date, time, and approval explanation, as shown on the job card...
Odometer Discrepancy - 01/21/2019
... does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists...
Compact Crossovers - 06/26/2019
GM has plans to add small crossovers into the Chevrolet and Buick lineup early next year. The Chevrolet TrailBlazer will be resurrected as well as a larger version of the Buick Encore. The 2021 TrailBlazer will include a RS trim. During the 2000’s, ...
Airless Tires - 06/26/2019
GM and tire supplier Michelin have formed a joint research agreement to develop and validate the tire supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the ...
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
PET Attachment Reminder - 06/26/2019
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
Battery and Parts Warranty - 05/29/2019
... the base warranty. Otherwise, part warranty transactions are not handled through the WSC or GM. ...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... for a given repair. The LTG within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
Courtesy Transportation - 10/26/2021
... CTP/CTA Program, reimbursement allowances for car/ride sharing, and Hertz Corporations support of GM’s rental allowances. If the dealer is unsuccessful in securing a rental within the program, the DVM may be contacted to discuss the situation and...
Ultra Cruise - 10/26/2021
GM plans to introduce the advanced driver-assistance technology, Ultra Cruise, in 2023. The current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving ...
Hummer EV - 12/01/2021
The Edition 1 model of the GMC Hummer electric crew cab pickup will be able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at...
Chevrolet Silverado - 12/01/2021
... and is now building the full-size light-duty and heavy-duty pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring....
It is anticipated that GM will produce an electric luxury SUV by the end of 2023. A battery powered Cadillac Escalade will be one of the four electric vehicles planned for production. The vehicle will be produced in the Detroit Hamtramck Assembly plant....
Website Providers - 12/02/2019
GM is adding three new DMS providers to their preferred roster. CDK Global will be joined by Dealer.com, Dealer Inspire, and Dealer On. Each provider has the capacity, experience and expertise to offer the level of service that the dealer requires.
The UAW - 10/23/2019
... job security, industry experts state that nothing else matters. Labor experts also state that GM’s decision to close several plants in November set the stage for the prolonged contract negotiations....
High Voltage Lithium-Ion Battery Section - 10/23/2019
... but high voltage battery sections are not under restriction and may be ordered directly from the GM Battery Service Center. Lithium-Ion Battery section returns must be sent in the original shipping with a copy of the job card. Return material must be...
Field Action Vehicle Status Change Form - 10/23/2019
... filled out, it is emailed with supporting documentation to productfieldactionvehiclereport@gm.com....
Dealer Self-Empowerment Extension - 10/23/2019
GM has temporarily extended dealer self-empowerment on rentals due to part availability issues. Service management may self-authorize up to 7 days of rental on job cards dated on/after 10/7/2019. Beginning on the 8th day of a rental, a request for GM ...
General Comments - 07/30/2019
... with the WSC specialist by summarizing the repair, or reason for submitting the transaction with GM Authorization. When performing a transaction adjustment, use the field to provide quick verbiage about what the adjustment is for....
Strategy Based Diagnostics - 08/27/2019
GM uses Strategy Based/Symptom Diagnosis for an organized and logical vehicle diagnostic approach. The goal is to provide guidance when creating a plan of action for each specific diagnostic situation. While the first step of the process should be to ...
Suspected Tampering or Modifications - 03/27/2019
... information. The District Manager of Aftersales (DMA) must be notified when tampering and/or non-GM vehicle modifications are suspected as the root cause for the customer concern....
Pre-Repair Authorization - 02/21/2019
... seat cushion covers has been rolled out for all regions. The process requires dealers to obtain GM Authorization prior to replacing the affected component. Dealers utilize the CSMT (Certified Service Mobile Toolbox) app to submit an authorization request...
CSMT App - 02/21/2019
... be used by any member of the service department team. Although recommended, it is not required by GM for the service manager to be involved in the request. The app may be downloaded for free and is available for use on Android and Apple Operating Systems,...
Approved Pre-Authorizations - 02/21/2019
... submit the warranty transaction using the labor code listed in the approval email. Select GM Pre-Repair Authorization in the Authorization/Comments Section of the transaction and enter the PRA number provided on the email. Enter comments in the Comments...
Reject of the Month - Error code 067, 068, 072 - 02/21/2019
... part total is over $250.00, or the entire transaction is over $2,500.00, the claim will require GM Authorization with a detailed explanation. Attaching the service manager’s signature, date, time, and approval explanation, as shown on the job card...
Odometer Discrepancy - 01/21/2019
... does not match the vehicle’s actual odometer reading as captured through Chevrolet/Buick/GMC/Cadillac Vehicle Diagnostics data on/around the date of the job card. GM Warranty Operations will notify dealers when a potential mileage discrepancy exists...
Compact Crossovers - 06/26/2019
GM has plans to add small crossovers into the Chevrolet and Buick lineup early next year. The Chevrolet TrailBlazer will be resurrected as well as a larger version of the Buick Encore. The 2021 TrailBlazer will include a RS trim. During the 2000’s, ...
Airless Tires - 06/26/2019
GM and tire supplier Michelin have formed a joint research agreement to develop and validate the tire supplier’s unique puncture proof tire system, with plans to introduce the tires on passenger vehicles as soon as 2024. The tires can support the ...
LTG - 06/26/2019
On June 1, several service procedures and labor times were modified as a result of revised service procedures. GM continues to analyze repairs to ensure the best quality and to maximize stall efficiency while providing an effective, efficient, and sa...
PET Attachment Reminder - 06/26/2019
... and also to the electronic transaction. If the decision is made to deviate from the recommended GM participation amount, DMA pre-approval must be obtained. In those instances, a copy of the DMA pre-approval form must also be attached to the job card...
Battery and Parts Warranty - 05/29/2019
... the base warranty. Otherwise, part warranty transactions are not handled through the WSC or GM. ...
Carbon Fiber Truck Bed - 05/29/2019
The new carbon fiber pick up box for the GMC Sierra is just the beginning of what GM can do with the lightweight material. Carbon fiber has been used in supercars, and sparingly in the Chevrolet Corvette. Future uses are expected to be more apparent and...
Service Information: The LTG, Warranty Job Aid, and Bulletins/Documents - 10/26/2021
... for a given repair. The LTG within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
Courtesy Transportation - 10/26/2021
... CTP/CTA Program, reimbursement allowances for car/ride sharing, and Hertz Corporations support of GM’s rental allowances. If the dealer is unsuccessful in securing a rental within the program, the DVM may be contacted to discuss the situation and...
Ultra Cruise - 10/26/2021
GM plans to introduce the advanced driver-assistance technology, Ultra Cruise, in 2023. The current Super Cruise system is the hands-free highway driving system, which will co-exist with the new Ultra Cruise system, which allows for hands-free driving ...
Hummer EV - 12/01/2021
The Edition 1 model of the GMC Hummer electric crew cab pickup will be able to go 329 miles on a charge, tow up to 7,500 pounds, and carry up to 1,300 pounds in its four-door cab and bed. The model will make up the first full year’s production at...
Chevrolet Silverado - 12/01/2021
... and is now building the full-size light-duty and heavy-duty pickups ahead of schedule to help GM meet increased demand. The retooled factory includes a new 13-acre body shop, 1,200 new robots, 10,300 feet of new conveyers, and 310 miles of electric wiring....
EPC - 08/30/2021
... of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
Silverado EV - 10/01/2021
... propulsion system allows the vehicle to have a different design than the gasoline version. GM’s North American president has stated that the flexibility of the Ultium battery platform removes the architectural limits that internal combustion vehicles...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
Bulletin 21NA068 - 01/27/2022
... Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017...
Casting Plant - 01/04/2022
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous ...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed ...
Goodwill Tool - 01/03/2022
... has been temporarily suspended. Until the issue is resolved dealers are advised to consider My GM Rewards points instead to resolve issues and establish customer goodwill. Refer to the Dealer Empowerment Guide for a full list of available Goodwill T...
Chevrolet Spark - 02/23/2022
... be discontinued and removed from the Chevy lineup after August 2022. The move is unsurprising as GM has been phasing out car production for years. The Cruze, Sonic and Impala are all no longer in production. There are three car nameplates on the Chevy...
(CPO) - Courtesy Transportation - 02/23/2022
... that the Courtesy Transportation program may be used in conjunction with repairs covered by a GM CPO Warranty. ...
(CPO) - Towing - 02/23/2022
... towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
Sublet Body Repair - 03/28/2022
... reimbursement amount. That amount is the maximum that the sublet shop can charge for the repairs. GM will not reimburse for an amount that exceeds the dealer calculated amount. Provide the sublet repair shop with the maximum reimbursement amount so their...
Equinox EV - 09/26/2022
... a 250-mile driving range, with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To...
Buick - 09/26/2022
... the start of 2022. Only 13 of those were standalone stores, the majority have dual showrooms with GMC. So, the majority of dealers who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
SAVI - 09/26/2022
... entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Service Information - 10/28/2022
... The Labor Time Guide (LTG) within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
High Voltage Lithium-Ion Batteries - 10/28/2022
... involving High Voltage Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to ...
CSMT App Enhanced - 08/22/2022
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. Field Product Reporting (FPR): Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues....
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
Super Cruise - 08/22/2022
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out ...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
... of a part or have a better understanding of where it is located in the system or assembly access GM EPC. Enter the year, make, model or the vehicle’s VIN to search a specific part. If more than one option provided for a specific component, review...
New Vehicle Damage (NVD) - 10/01/2021
A thorough walk-around inspection should be performed on new GM vehicles. This inspection is essential for prompt payment of transportation transactions. All exceptions noted during the walk-around inspection must be numerically coded using the closest...
New Vehicle Damage - Photographs - 10/01/2021
GM requires color, digital photos to be uploaded with the Transportation Damage transaction. The photos support the claim and the repair performed. It is a best practice to take several photos of each damaged area with sufficient lighting. Confirm that ...
Silverado EV - 10/01/2021
... propulsion system allows the vehicle to have a different design than the gasoline version. GM’s North American president has stated that the flexibility of the Ultium battery platform removes the architectural limits that internal combustion vehicles...
Customer Enthusiasm Guidelines - 01/27/2022
A Customer Enthusiasm repair is a repair performed, with GM participation, within the warranty period, where the product issue is NOT the result of a defect in material or workmanship. This expense would normally be customer responsibility and in this...
Bulletin 21NA068 - 01/27/2022
... Remote Control Door Lock and Theft Deterrent Transmitter Replacement must be submitted with GM Authorization for review with a picture of the Signal Detection screen attached. The policy went into effect with job cards dated April 1, 2021, for all 2017...
Casting Plant - 01/04/2022
GM plans to invest more than $50 million at its Indiana parts plant to build drive unit castings for the upcoming Chevrolet Silverado EVs and other applications. This commitment will help launch 30 EVs globally and invest $35 billion in electric and autonomous ...
BrightDrop - 01/04/2022
GM’s electric delivery van brand, BrightDrop, opened its first dealership in Southern California. BrightDrop has signed agreements with FedEx Express and Merchants Fleet to provide its EV600 and EV410 midsize delivery vans. BrightDrop has also developed ...
Goodwill Tool - 01/03/2022
... has been temporarily suspended. Until the issue is resolved dealers are advised to consider My GM Rewards points instead to resolve issues and establish customer goodwill. Refer to the Dealer Empowerment Guide for a full list of available Goodwill T...
Chevrolet Spark - 02/23/2022
... be discontinued and removed from the Chevy lineup after August 2022. The move is unsurprising as GM has been phasing out car production for years. The Cruze, Sonic and Impala are all no longer in production. There are three car nameplates on the Chevy...
(CPO) - Courtesy Transportation - 02/23/2022
... that the Courtesy Transportation program may be used in conjunction with repairs covered by a GM CPO Warranty. ...
(CPO) - Towing - 02/23/2022
... towing, parts, and labor, will be made at no charge. Furthermore, towing is covered to the nearest GM dealer if an owner’s vehicle cannot be driven because of a warranted defect.” CBG CPO Operations Guide...
Sublet Body Repair - 03/28/2022
... reimbursement amount. That amount is the maximum that the sublet shop can charge for the repairs. GM will not reimburse for an amount that exceeds the dealer calculated amount. Provide the sublet repair shop with the maximum reimbursement amount so their...
Equinox EV - 09/26/2022
... a 250-mile driving range, with higher priced trims offering up to 300 miles. The model will be GM’s most affordable vehicle powered by the Ultium battery technology, the technology that is also in the electric Silverado, Lyriq, and Hummer EV. To...
Buick - 09/26/2022
... the start of 2022. Only 13 of those were standalone stores, the majority have dual showrooms with GMC. So, the majority of dealers who take a buyout will likely continue with other GM brands. Buick does not plan to introduce any new internal combustion...
Rearview Camera - 09/26/2022
Ford, GM, and Rivian have issued safety recalls affecting close to 400,000 vehicles. An internal lens on the rearview camera that is equipped on those vehicles has an antireflective coating that may degrade over time from exposure to ultraviolet radiation....
SAVI - 09/26/2022
... entries. Tip: Dongles will eventually be required for warranty claim submissions. Options include GM SAVI, eAdvisor, and Tekion....
Service Information - 10/28/2022
... The Labor Time Guide (LTG) within SI provides a list of the labor operations, with times, for GM vehicles of any make and model. The specific labor operation you are looking for can be found by either clicking on the category of the repair or by searching...
High Voltage Lithium-Ion Batteries - 10/28/2022
... involving High Voltage Battery in Bolt EVs and EUVs are provided with an 8-year/100,000-mile GM Service Replacement Parts Limited Warranty. Bulletin 22NA119...
Policy Assistance - 11/22/2022
GM partial or full coverage of any vehicle repair outside of the applicable time and mileage limitations of the applicable warranty coverage. The Policy Evaluation Tool provides the dealer with a guide in determining the amount of Policy assistance to ...
CSMT App Enhanced - 08/22/2022
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. Field Product Reporting (FPR): Field Product Reports are essential to identifying and allowing GM to quickly address emerging vehicle issues....
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
OnStar - 08/22/2022
All Buick and GMC buyers are now required to pay $1,500 for an OnStar subscription that previously was optional. The mandatory upcharge provides a three-year subscription to OnStar, GM’s in-vehicle safety, security, and connectivity service. It’s...
Super Cruise - 08/22/2022
GM plans to double its hands-free network to cover 400,000 miles of interstates and non-divided highways in the US and Canada starting later this year. That is up from about 200,000 miles of divided highways currently. The expanded mapping will roll out ...
Digital Manuals - 07/27/2022
Warranty Manuals are going digital for 2023 model year vehicles. Digital manuals support GM’s Zero-Zero-Zero vision and provide customers with the latest information in a searchable format. Warranty manuals for most vehicles will be available on...
Material Returns - 09/26/2022
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Major Transmission Repairs - 05/25/2022
... some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add time to be used when major component failure has occurred and time is needed to clean...
CSMT RPT - 05/25/2022
... and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
Sunset of the GR8 - 05/25/2022
... recommended and approved tool for diagnosing battery replacement. The DCBS is scheduled to become GM required Essential Equipment effective 1/1/2024. Dealers may continue to use the Midtronics GR8 through the end of 2023. Beginning 1/1/2024, the GR8...
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other ...
PET - 03/23/2023
... transaction when submitting a Policy claim in GWM. The PET must always be run prior to offering GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
Proving Grounds - 03/23/2023
GM’s Milford Proving Ground is a highly secured and surveilled place located in the country northwest of Detroit. Road surfaces at the proving grounds vary with straightaways with no speed limit, to a three-mile Milford Road Course, and Black Lake. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Voluntary Buyout - 04/25/2023
About 5,000 salaried employees have elected to leave GM through voluntary buyouts. The number represents about 6% of the 81,000 salaried employees globally in 2022. The buyout program came in line with the automaker’s expectations as part of an...
New Vehicle Inventory Battery Procedures - 02/28/2023
... for an extended period and are no longer transmitting battery state of health information to GM via Remote Vehicle Diagnostics. Sitting in one location for long periods can also lead to tire flat spotting and brake corrosion build up. These vehicles...
Engineering Information Bulletins - 01/24/2023
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer ...
Core Battery Return - 01/24/2023
... must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning the removed high voltage ...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Service Information - 01/04/2023
... search for relevant publications when the technician needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Charging - 01/05/2023
... assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
... The added option code will display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
Hummer Omega Edition - 05/23/2023
GM is offering a limited edition 2024 GMC Hummer electric pickup and SUV, called the Omega Edition. The Omega editions are priced starting at $140,000. The Omega Edition is a nod to Hummer’s space themed inspiration. Designers and engineers called ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Robotaxis - 05/23/2023
Cruise, a self-driving technology company backed by GM, will begin supervised testing with a safety driver behind the wheel in Houston followed by Dallas at a future date. The initial deployments in those cities represent the first step to launching driverless...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Supporting Documentation - 05/23/2023
... a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job cards, copies of sublet invoices, battery warranty code and...
Core Exchange Increase - 06/27/2023
GM has announced a core exchange increase on seven ABS Control Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers...
To avoid shipping charges for material returns to GM, contact XPO Logistics (not to be confused with XPO LTL, as they are not a contracted carrier for dealer returns). For all material return questions, call 855.654.7157 or email SCGMOPS@xpo.com (except...
Major Transmission Repairs - 05/25/2022
... some 2022 labor operations, however, that are submitted using straight time only. Last year, GM reconfigured many transmission labor operations to include add time to be used when major component failure has occurred and time is needed to clean...
CSMT RPT - 05/25/2022
... and the barcode/QR code of the new part being installed on the vehicle. Using the app enables GM to know exactly which parts are on a vehicle, even after a service part replacement....
Sunset of the GR8 - 05/25/2022
... recommended and approved tool for diagnosing battery replacement. The DCBS is scheduled to become GM required Essential Equipment effective 1/1/2024. Dealers may continue to use the Midtronics GR8 through the end of 2023. Beginning 1/1/2024, the GR8...
Safety - 05/25/2022
GM and Inrix, Inc. have partnered to provide safety solutions and data to US transportation officials at various levels. The product, Safety View, provides transportation officials, such as local and tribal governments, planning organizations, and other ...
PET - 03/23/2023
... transaction when submitting a Policy claim in GWM. The PET must always be run prior to offering GM Policy assistance. The PET total must always match the claim total, if necessary, create a new PET with the correct totals. ...
Proving Grounds - 03/23/2023
GM’s Milford Proving Ground is a highly secured and surveilled place located in the country northwest of Detroit. Road surfaces at the proving grounds vary with straightaways with no speed limit, to a three-mile Milford Road Course, and Black Lake. ...
New Goodwill Tool - 03/23/2023
The new GM Protection EV Pre-Paid Maintenance Plan is a Goodwill Tool that is now available for EV customers that offers three plan levels and provides maintenance coverage for 36 months.
Voluntary Buyout - 04/25/2023
About 5,000 salaried employees have elected to leave GM through voluntary buyouts. The number represents about 6% of the 81,000 salaried employees globally in 2022. The buyout program came in line with the automaker’s expectations as part of an...
New Vehicle Inventory Battery Procedures - 02/28/2023
... for an extended period and are no longer transmitting battery state of health information to GM via Remote Vehicle Diagnostics. Sitting in one location for long periods can also lead to tire flat spotting and brake corrosion build up. These vehicles...
Engineering Information Bulletins - 01/24/2023
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
Shipping Charges - 01/24/2023
To avoid shipping charges dealers should contact RXO Logistics (not XPO LTL) for all GM material return questions and guidance (excluding Chevrolet Bolt batteries). RXO Logistics contact information: 855.654.7157 or email SCGMOPS@rxo.com.
Buick Buy Out - 01/24/2023
GM has offered to buy out Buick dealers that don’t want to invest in adding electric vehicle chargers and other tools necessary to sell and service electric vehicles as the brand transitions to all-electric by 2030. Acceptance of the buy out offer ...
Core Battery Return - 01/24/2023
... must be returned in the original OE dunnage or the crate it was shipped in. The battery core is GM material and must be returned in 30 days. As a reminder: do not wait for the warranty claim to be processed before returning the removed high voltage ...
Lithium-Ion Drive Motor Batteries - 01/24/2023
All warranty lithium-ion drive motor battery cores and battery core sections must be returned to the GM CCA Oklahoma City BSC within 30 days of dealer’s receipt of the battery/battery section. To avoid shipping charges for all battery core return...
Service Information - 01/04/2023
... search for relevant publications when the technician needs help in diagnosing a customer concern, GM recommends a more proactive approach by reviewing newly released PI’s, bulletins, and campaigns on a weekly basis. To define a SI search to one...
Cruise - 01/04/2023
GM’s robotaxi unit, Cruise, plans to enter many markets and scale up operations to thousands of vehicles in 2023. Cruise has announced plans to start offering rides in Austin and Phoenix, in addition to its current base in San Francisco.
EV Charging - 01/05/2023
... assist dealers with electricity cost associated with the EV charging requirement on new vehicles. GM will be implementing a similar EV charging compensation program for 2023 model year Chevrolet and GMC EV’s....
Added Options - 01/05/2023
... The added option code will display once the dealer has submitted the appropriate Dealer Installed GM Accessory Installation labor operation code....
Hummer Omega Edition - 05/23/2023
GM is offering a limited edition 2024 GMC Hummer electric pickup and SUV, called the Omega Edition. The Omega editions are priced starting at $140,000. The Omega Edition is a nod to Hummer’s space themed inspiration. Designers and engineers called ...
Full Tank Automotive Camp - 05/23/2023
A new automotive summer camp funded by GM is taking place in June at Northwood University, in Midland, MI. The camp will help high school students across Michigan explore careers throughout the automotive industry, including design, development, manufacturing,...
Robotaxis - 05/23/2023
Cruise, a self-driving technology company backed by GM, will begin supervised testing with a safety driver behind the wheel in Houston followed by Dallas at a future date. The initial deployments in those cities represent the first step to launching driverless...
Payment for Sublet Repairs - 05/23/2023
Sublet repair reimbursement is limited to the lower of the actual sublet invoice or Service Agent’s comparable allowance, calculated at Service Agent parts and labor rates and published GM labor time.
Supporting Documentation - 05/23/2023
... a minimum of 24 months from date of payment. The records must be made available and provided to GM representatives upon request. Examples of required records, when applicable, include all job cards, copies of sublet invoices, battery warranty code and...
Core Exchange Increase - 06/27/2023
GM has announced a core exchange increase on seven ABS Control Modules. The update has been put in place to improve the number of cores returned to GMCCA. The new core exchange for each of the following part numbers is $150. Affected part numbers...
Escalade IQ - 06/27/2023
G...
Range - 06/27/2023
... 450 miles of range with a full charge and soon after launch, the truck will be available with a GM estimated 350 miles of range on a full charge. Chevrolet is on track to launch the first models to customers this spring. ...
Enclave Crossover - 09/26/2023
... brand’s Wildcat EV design concept. It is anticipated to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
System Reset and Connector Reconnect - 07/25/2023
... Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system reset, 5430912, and connector reconnection, 5430922,...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
95/5 Metric - 10/26/2023
... for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
High Voltage Li-ion Propulsion Battery - 09/25/2023
When a replacement Li-ion propulsion battery is ordered for warranty purposes by an authorized GM dealer the replacement battery is provided as an exchange from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle...
CSMT App - 08/29/2023
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. WPC Photo Parts Return (PPR): The WPC part return program allows dealers to submit pictures of failed (causal) part on select WPC requests instead...
Public Charging - 09/26/2023
GM has teamed up with six other automakers-BMW, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open ...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Cadillac Escalade IQ - 11/29/2023
The full-size electric Escalade IQ is expected to go into production in the summer of 2024. It will be built at GM’s Factory Zero plant in Detroit. The upcoming Escalade IQL, the electric counterpart to the longer-wheelbase Escalade ESV, is exp...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Service Information Functionality - 11/29/2023
GM has released work-arounds to address concerns within the Service Information application. In cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model ...
Ground Effects - 10/25/2023
... around the world. The group is planning a spray-on bedliner factory in the Detroit suburbs for GM electric trucks coming off the Orion assembly line. GFX expects to install 960 bedliners per day....
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global ...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Visit jlwarranty at the NADA Convention - 01/24/2013
Visit the GM Dealer Equipment & Services area of the General Motors exhibit. We will be available to dealers for consultation and to answer warranty questions.
2013 National Certified Service Retail Plan - 01/24/2013
GM reports this program was a success in 2012 and will continue in 2013 with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, ...
Co-Design Transmissions - 11/05/2012
GM and Ford Motor Co. are jointly designing nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is ...
GMPP - 10/08/2012
The GMPP Administration Guide has been updated for 2012. The latest release may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection...
Liftgate Struts - 08/30/2012
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate ...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation code for either side. ...
G...
Range - 06/27/2023
... 450 miles of range with a full charge and soon after launch, the truck will be available with a GM estimated 350 miles of range on a full charge. Chevrolet is on track to launch the first models to customers this spring. ...
Enclave Crossover - 09/26/2023
... brand’s Wildcat EV design concept. It is anticipated to be revealed and launched next year. GM has two more launches remaining out of five total new, updated, and redesigned models in an 18-month span....
System Reset and Connector Reconnect - 07/25/2023
... Labor Code Numbers has been updated to include the 2024 model year. The bulletin applies to all GM passenger cars and trucks (except LCF Medium Duty Models). The labor codes associated with system reset, 5430912, and connector reconnection, 5430922,...
Mid-Year Price Increase - 07/25/2023
GM announced the implementation of a mid-year price increase on many parts due to continued inflation throughout the year. Additional information will be provided in the normal monthly price bulletin. Reference GCUS-9-14799
2024 Silverado 1500 Powertrain Warranty - 07/25/2023
Earlier this year GM announced Silverado’s new 2.7L High-Output Turbo-Four engine, TurboMax, with production for the 2024 MY expected to have begun in July. The TurboMax’s powertrain warranty for MY 2024 Silverado 1500 will increase from 5...
95/5 Metric - 10/26/2023
... for accuracy. Ensure that the correct completion date is entered on the job card and submitted to GM for claim payment. ...
High Voltage Li-ion Propulsion Battery - 09/25/2023
When a replacement Li-ion propulsion battery is ordered for warranty purposes by an authorized GM dealer the replacement battery is provided as an exchange from the BSC that owns the replacement battery. The battery removed from the customer’s vehicle...
CSMT App - 08/29/2023
... under warranty. Dealers must utilize the app to submit details and photos of the condition to GM for review. WPC Photo Parts Return (PPR): The WPC part return program allows dealers to submit pictures of failed (causal) part on select WPC requests instead...
Public Charging - 09/26/2023
GM has teamed up with six other automakers-BMW, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis to form a joint venture which will develop a new, high powered charging network targeting at least 30,000 chargers. The first stations are expected to open ...
Fluid Leak Analysis - 11/29/2023
When supported by technician documentation, GM allows a variable allowance of 0.1-0.5 hrs to perform a fluid leak analysis. The appropriate amount of time is claimed in the Additional Time field of the transaction for the labor code submitted for the...
Cadillac Escalade IQ - 11/29/2023
The full-size electric Escalade IQ is expected to go into production in the summer of 2024. It will be built at GM’s Factory Zero plant in Detroit. The upcoming Escalade IQL, the electric counterpart to the longer-wheelbase Escalade ESV, is exp...
Chevrolet Cruise - 11/29/2023
In the fall GM announced that it was pausing production of its autonomous Cruise Origin vehicles at the Factory Zero Detroit-Hamtramck Assembly Center after Cruise LLC suspended its US driverless operations. The Origin is an autonomous shuttle with no...
Service Information Functionality - 11/29/2023
GM has released work-arounds to address concerns within the Service Information application. In cases where the Bulletin Number Search is not working for certain bulletins/campaigns, search by Document ID if known, or enter the VIN or year/make/model ...
Ground Effects - 10/25/2023
... around the world. The group is planning a spray-on bedliner factory in the Detroit suburbs for GM electric trucks coming off the Orion assembly line. GFX expects to install 960 bedliners per day....
Techline Connect (TLC) - 10/25/2023
The Techline Team has announced the phased release of the new TLC Browser Launch. GM dealers in states that have gone live with the launch now access TLC through the Techline Connect application located in the GlobalConnect App Center. Once you are logged...
Part Price Change - 10/25/2023
GM CCA implemented a price change effective November 1, 2023, on 6,583 parts. It was announced in October that the preliminary sales-weighted impact of the price change is 0.6%. There will also be 77 core charge revisions effective November 1, 2023. Global ...
Natural Gas - 12/18/2012
Both GM and Chrysler have begun producing medium duty pickups that run on compressed natural gas (CNG). The vehicles should begin arriving in dealerships before year end. Models include the Ram 2500, Silverado 2500 and Sierra 2500. The bi-fuel Silverado...
One13thirteen.com - 12/18/2012
A short teaser video has been released by GM to generate buzz for the redesigned 2014 Chevrolet Corvette. The new model will be unveiled on January 13, 2013, the night before the Detroit Auto Show. The design team says that the new version will be powered...
Visit jlwarranty at the NADA Convention - 01/24/2013
Visit the GM Dealer Equipment & Services area of the General Motors exhibit. We will be available to dealers for consultation and to answer warranty questions.
2013 National Certified Service Retail Plan - 01/24/2013
GM reports this program was a success in 2012 and will continue in 2013 with a few changes. The most significant change is that the $5 reimbursement for the use of dexos1 oil with 2011 and newer vehicles has been discontinued. Beginning January 1st, 2013, ...
Co-Design Transmissions - 11/05/2012
GM and Ford Motor Co. are jointly designing nine and ten speed automatic transmissions. The trannies will be broadly used across both vehicle lineups in effort to boost fuel economy. The companies began working together early this year. The project is ...
GMPP - 10/08/2012
The GMPP Administration Guide has been updated for 2012. The latest release may be found on the Ally eStore website at http://estore.allydealer.com. To access the site, enter your dealership BAC code in the user ID and password fields. Select GM Protection...
Liftgate Struts - 08/30/2012
GM engineering has requested that service agents document additional information on the job card when performing a lift gate strut replacement on a 2012 Chevrolet Captiva Sport. The technician is to indicate on the job card which side of the lift gate ...
Vehicle Not Compatible with Labour Code (Error 903) - 08/09/2012
... to that specific vehicle. Incompatibility is especially common when using an out of date LTG. GM has eliminated many right/left operations in favor of one operation code for either side. ...
Dexos1 5W20 - 10/08/2012
... 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
Free Agent Audit: - 08/09/2012
In mid-June, 2012, GM distributed non-compliance audit notices that pertained to the Free Agent Brand Retention Service Private Offer Program. The private service offer was for select Saturn, Pontiac, Hummer and retained brand customers whose dealership...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... quality, or if the service agent replaced a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated,...
OnStar Button Redesign in 2013 - 08/30/2012
GM has redesigned the OnStar buttons in 2013 vehicles. The voice command button, once called the hands-free calling button, now has a general speech icon instead of the white phone with a circle around it. The emergency button now has a SOS symbol instead ...
SUBs - 06/06/2012
... and the advisor informs them that their vehicle has an open SUB or Field action, a procedure that GM intended the service agent to complete prior to the customer taking delivery. ...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership ...
Open Recalls - 05/02/2012
... on vehicles that were sold in 2011; over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds...
Body Cables - 06/06/2012
... over bumps. The condition may be evident in 1999-2011 Chevrolet Silverado, and 1999-2011 GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders...
Store Upgrades - 04/13/2012
More than 3,400 Chevrolet, Buick, GMC and Cadillac dealers in the US will be upgrading their retail facilities to meet brand standards. As of early 2012, over 1,000 dealers have completed their upgrades or are currently under construction. The facilities...
FlexFuel Badge Missing? - 04/13/2012
... Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the staff at your dealership...
Denali - 03/08/2012
GM is expanding the popular Denali line of upscale GMC trucks to the Terrain crossover. A Denali version of the Terrain scheduled to be offered as a 2013 model. Sales of the popular model have rose 37% in the last year, the largest increase among GMC's ...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum ...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
NHTSA and the Volt - 01/19/2012
In early January GM announced several enhancements to the structure of the Chevrolet Volt and to the battery coolant system. These enhancements will further protect the battery from the possibility of an electrical fire occurring days or weeks after a...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011 ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a ...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
GM will warrant certain eAssist components for each LaCrosse eAssist and Regal eAssist for 8 years or 100,000 miles, whichever comes first. Several specific eAssist components (starter generator unit components as well as the auxiliary transmission pump), ...
Essential Tool Consumable Parts - 11/17/2011
GM dealerships have a vast array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples ...
One Labour Code or Two: - 05/14/2013
... to using one labour code with OLH or using multiple labour codes to report product failures to GM.The first paragraph in this bulletin states: "In rare situations, one customer concern can result in the need to repair/replace two or more components....
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well ...
2013 Camaro - 06/19/2013
GM has reported that dealers are incorrectly processing warranty transactions for the installation of the front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during ...
2014 Model Year Emissions - 07/03/2013
... are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements. Connecticut, Delaware, Maine, Maryland,...
... 5W20 viscosity motor oil. Customers are still instructed to observe the recommendation of the GM Oil Life Monitor for engine oil change intervals. ...
Free Agent Audit: - 08/09/2012
In mid-June, 2012, GM distributed non-compliance audit notices that pertained to the Free Agent Brand Retention Service Private Offer Program. The private service offer was for select Saturn, Pontiac, Hummer and retained brand customers whose dealership...
Battery Pricing - 07/02/2012
The battery warranty price sheet was updated in June. To access the sheet from GlobalConnect, select GM EPIC from the Parts Workbench. From the EPIC main menu select Inquiry from the Periodical/Reference Library. Battery Pricing is available in the Publication...
The Warranty Parts Center and Customer Enthusiasm - 06/06/2012
... quality, or if the service agent replaced a part that was not defective. This procedure is costly; GM absorbs the shipping costs and people spend time examining the component. When a part is found to be damaged, money and time is wasted. Simply stated,...
OnStar Button Redesign in 2013 - 08/30/2012
GM has redesigned the OnStar buttons in 2013 vehicles. The voice command button, once called the hands-free calling button, now has a general speech icon instead of the white phone with a circle around it. The emergency button now has a SOS symbol instead ...
SUBs - 06/06/2012
... and the advisor informs them that their vehicle has an open SUB or Field action, a procedure that GM intended the service agent to complete prior to the customer taking delivery. ...
Parts Sold Over-The-Counter - 07/02/2012
GM Parts and Accessories installed at a GM dealership always have at least a 12-month/12,000 mile warranty. A part that is sold over-the-counter has warranty coverage of 12 months; mileage is not a factor. Coverage for those parts installed at the dealership ...
Open Recalls - 05/02/2012
... on vehicles that were sold in 2011; over 2.7 million. This is an industry wide statistic, not GM specific.Dealers that fail to perform open campaigns prior to the sale of a new or used vehicle compromise the safety of consumers everywhere. The same holds...
Body Cables - 06/06/2012
... over bumps. The condition may be evident in 1999-2011 Chevrolet Silverado, and 1999-2011 GMC Sierra regular cab models built prior to 3/12/2011. Dealers are to remove the cable from the vehicle and lubricate the cable eyelets and bolt shoulders...
Store Upgrades - 04/13/2012
More than 3,400 Chevrolet, Buick, GMC and Cadillac dealers in the US will be upgrading their retail facilities to meet brand standards. As of early 2012, over 1,000 dealers have completed their upgrades or are currently under construction. The facilities...
FlexFuel Badge Missing? - 04/13/2012
... Instead, a FlexFuel label has been added to the driver's side window. Since this change, GM has received many warranty and transportation claims for a missing badge on 2012 Cadillac, Chevrolet, and GMC full size trucks.Ensure that the staff at your dealership...
Denali - 03/08/2012
GM is expanding the popular Denali line of upscale GMC trucks to the Terrain crossover. A Denali version of the Terrain scheduled to be offered as a 2013 model. Sales of the popular model have rose 37% in the last year, the largest increase among GMC's ...
Brake Rotor Measurements - 02/07/2012
GM requires documentation of the pre and post cut thickness measurements of brake rotors. Every serviced rotor, refinished or new, must leave the dealership with thickness above the minimum allowed specification. Every rotor must also be below the maximum ...
Cadillac ATS - 02/07/2012
In early 2012, GM announced the all-new 2013 Cadillac ATS, a compact luxury sports sedan. The ATS has standard rear wheel drive and is equipped with Cadillac CUE (Cadillac User Experience), a comprehensive, in-vehicle user experience that merges intuitive...
NHTSA and the Volt - 01/19/2012
In early January GM announced several enhancements to the structure of the Chevrolet Volt and to the battery coolant system. These enhancements will further protect the battery from the possibility of an electrical fire occurring days or weeks after a...
Revised - $5 Dexos Credit - 01/19/2012
GM will reimburse dealers for the extra cost of ACDelco dexos 1 synthetic blend oil for all 2011 and newer vehicles that come into the dealership for a customer pay lube, oil, filter service through December 31, 2012. Excluded from the program are 2011 ...
Saab - 01/19/2012
All new Saab vehicles are being sold "as is". Saab has suspended warranty coverage on all of its vehicles in North America. General Motors will pay the warranty costs for 2009 and older Saab models marketed by GM in the US and Canada.
Brake Squeal - 01/19/2012
GM is designing a new brake rotor with an embedded thin ring of metal that absorbs vibrations and dampens noise. The new technology could be in vehicles within 2-3 years. The technology could practically eliminate brake squeal. The design is called a ...
R134a Price Decreases - 12/15/2011
In mid-November GM announced a pricing decrease for R134a refrigerant, part number 12356150. The dealer price for a 30 pound cylinder is now $175.00. That is a decrease of $45. The new pricing for a pound of refrigerant is $5.83 and $0.36 per ounce. ...
2012 Buick LaCrosse & Regal eAssist - 12/15/2011
GM will warrant certain eAssist components for each LaCrosse eAssist and Regal eAssist for 8 years or 100,000 miles, whichever comes first. Several specific eAssist components (starter generator unit components as well as the auxiliary transmission pump), ...
Essential Tool Consumable Parts - 11/17/2011
GM dealerships have a vast array of essential tools sent to them. Some of these tools come with what are called "consumable parts" that are used to help in diagnosis and for assembly repair, avoiding the replacement of a costly entire assembly.Examples ...
One Labour Code or Two: - 05/14/2013
... to using one labour code with OLH or using multiple labour codes to report product failures to GM.The first paragraph in this bulletin states: "In rare situations, one customer concern can result in the need to repair/replace two or more components....
Cores - 04/12/2013
GM has removed the core charges from cylinder head part numbers 12610716 and 12578450. Cylinder head part numbers 12640010 and 12621773 continue to carry a core charge of $75.00. Advise service technicians of the cylinder head core requirement, as well ...
2013 Camaro - 06/19/2013
GM has reported that dealers are incorrectly processing warranty transactions for the installation of the front spoiler on the 2013 Camaro, 1LE models or Hot Wheels edition. Due to the low profile of the vehicle, the front spoiler is not installed during ...
2014 Model Year Emissions - 07/03/2013
... are now required to meet California emissions requirements (RPO NE1). All new 2014 model year GM cars and trucks sold for registration in the following states are required to meet California emissions requirements. Connecticut, Delaware, Maine, Maryland,...
Buick CPO Powertrain - 07/03/2013
... vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting the GM Dealer Business Center. ...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Camaro Accessory - 02/26/2013
... Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and may not be submitted as a warranty claim.&...
2014 Chevrolet SS - 03/11/2013
... during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to see large sales volumes. The SS will be powered by the same 6.2L small-block V8 engine used in the 2013 Corvet...
Where are the Manuals? - 03/11/2013
The Service Policies and Procedures manual is the go-to source for the majority of rules regarding GM warranty requirements. This manual can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Scanning - 03/11/2013
... be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Freight and Postage vs. Parts Expedite - 03/11/2013
... enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional information is required: select either freight/postage or core from the drop down menu.Parts...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500, ...
Service Management Authorization for OLH - 07/30/2013
A reminder from the latest release of the GM Service Policies and Procedures Manual: "Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce ...
Super Cruise - 10/01/2013
At the Milford, MI, proving grounds, GM is working out the kinks in the Super Cruise feature that it hopes to launch by 2020 as its first push into hands-off driving. The prototypes are able to follow the pace of traffic and follow a lane for minutes...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring ...
Cadillac ELR - 01/10/2014
... with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to help prepare the sales and service staff. The hands-on training...
New Labour Operation - 12/09/2013
... seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The labour operation is used to update the vehicle build in IVH. Installation costs for the trim panel are paid by the customer. ...
Hydraulic Brake Pipe Kits - 01/10/2014
GM has released a Global Message providing dealers with information on pre-formed and pre-flared hydraulic brake pipe kits. This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used ...
The User Options Tab - 12/09/2013
... that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on the left and moved to the column on the right to be included...
Impala LTD - 12/09/2013
GM plans to continue to sell the fleet only version of the Chevrolet Impala until 2016; about two years longer than was previously indicated. The Impala Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done ...
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within ...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of ...
ZSSP: Special Sales Program - 02/04/2010
... sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous...
Dealer Analysis Report Coming to an End - 02/04/2010
The January 2010 DA report will be the last one GM posts to GlobalConnect. With more and more dealers migrating to the GWM environment there is no longer a need for the Electronic Dealer Analysis Report. Global Warranty Management will provide this analysis...
Service Agent Trade Indicator - 02/04/2010
... be entered.PartsLine NumberCausal PartPart QuantityPart NumberCost Per PartService Agent TradeNon-GM PartSerial Number1X ...
... vehicles reported before or after June 24, 2013. Additional information may be found on www.gmcertifiedresourcecenter.com or by contacting the GM Dealer Business Center. ...
July 2013 Recall Update - 07/03/2013
Safety Recall 12180B: Driver Door Switch Short Circuit: GM has expanded safety recall 12180 to include approximately 193,000 additional vehicles in states where customers were already eligible to have their vehicles repaired under special coverage 11323....
Camaro Accessory - 02/26/2013
... Camaro Accessory Blade Spoiler instructs the technician to obtain a new RS or SS emblem from GM. This emblem is not included in the cost of the accessory blade spoiler kit. It is an additional cost and may not be submitted as a warranty claim.&...
2014 Chevrolet SS - 03/11/2013
... during the Daytona 500 at the Daytona International Speedway. The sedan will be imported from GM Holden in Australia and isn't expected to see large sales volumes. The SS will be powered by the same 6.2L small-block V8 engine used in the 2013 Corvet...
Where are the Manuals? - 03/11/2013
The Service Policies and Procedures manual is the go-to source for the majority of rules regarding GM warranty requirements. This manual can be found in the Service Workbench under Reports & Tools. When you select the link to open the manual, you...
Limited Lifetime Parts Warranty - 03/11/2013
Repairs for failures of a GM Certified Service Limited Lifetime Parts Warranty for a dealer purchased and installed component are handled in the following manner:LLPW parts that fail for a warrantable reason with the standard 12 month/unlimited miles...
Scanning - 03/11/2013
... be necessary to obtain a stand-alone scanner. Timing updates on this change will be announced by GM. ...
Freight and Postage vs. Parts Expedite - 03/11/2013
... enter it in the parts expedite field.Freight and postage: expenses associated with shipping to a GM facility. When expenses are indicated in this field, additional information is required: select either freight/postage or core from the drop down menu.Parts...
CPO Awards - 07/30/2013
GM received eight Vincentric 2013 Best Certified Pre-Owned (CPO) Value in America awards. In addition to the individual vehicle awards, GMC was honored as the best truck brand. The best CPO Value Winners were the GMC Sierra and Chevrolet Silverado 1500, ...
Service Management Authorization for OLH - 07/30/2013
A reminder from the latest release of the GM Service Policies and Procedures Manual: "Service management approval, in the form of an explanation with date, time and signature is required for the technician to proceed with other labour hours. Service management...
2014 Cruze Diesel - 09/04/2013
It is not necessary to add DEF fluid when performing a PDI on a 2014 Cruze Diesel. The DEF tank in this particular vehicle comes pre-filled from the factory. This policy differs from the usual DEF procedure in other GM vehicles.
Accessory Grille - 10/01/2013
GM has determined that accessory grilles, part number 22985025-030, are not compatible with 2014 Chevrolet Impala vehicles with adaptive cruise (KSG). The accessory grille (VAT) interferes with the camera. Accessory grilles that have been installed on ...
New V6 - 10/01/2013
GM is anticipating that a new V6 engine built in a retooled plant will put the 2014 Chevrolet Silverado and GMC Sierra on the shopping lists of pickup buyers looking for fuel economy. The new 4.3L V6 has 285 horsepower. The plant has the ability to produce ...
Super Cruise - 10/01/2013
At the Milford, MI, proving grounds, GM is working out the kinks in the Super Cruise feature that it hopes to launch by 2020 as its first push into hands-off driving. The prototypes are able to follow the pace of traffic and follow a lane for minutes...
2014 Cadillac Labour Operation - 01/10/2014
GM has identified that the incorrect labour operation is being used when technicians replace the windshield multifunction sensor mount bracket cover on 2014 Cadillac ATS/XTS vehicles. The cover tabs are not retaining the cover firmly in place, requiring ...
Cadillac ELR - 01/10/2014
... with an opportunity to go after a new target customer. In order to handle this new customer base, GM is providing Cadillac dealers with a complete suite of training tools and opportunities to help prepare the sales and service staff. The hands-on training...
New Labour Operation - 12/09/2013
... seat floor filler trim panel is claimed when the ACO accessory has been installed by an ADI or GM dealer. The labour operation is used to update the vehicle build in IVH. Installation costs for the trim panel are paid by the customer. ...
Hydraulic Brake Pipe Kits - 01/10/2014
GM has released a Global Message providing dealers with information on pre-formed and pre-flared hydraulic brake pipe kits. This service strategy assists dealers with the replacement of hydraulic brake pipes for certain vehicles. The kits are to be used ...
The User Options Tab - 12/09/2013
... that involved customer/service agent participation amount, with the total amount paid by GM.Customer/Service Agent Participation Amount and Total Amount have been selected from the column on the left and moved to the column on the right to be included...
Impala LTD - 12/09/2013
GM plans to continue to sell the fleet only version of the Chevrolet Impala until 2016; about two years longer than was previously indicated. The Impala Limited has been in service, as the original Impala, since the 2006 model year. The Limited has done ...
Dexos1 0W20 Price Decrease - 11/18/2013
GM recently announced a price reduction on 0W20 dexos1 engine oil in quarts, drums, and bulk. This oil specification is the service oil for most 2014 GMC and Chevrolet pickup trucks. Complete part and price information is available in GlobalConnect within ...
Small GMC - 11/18/2013
GMC is planning a vehicle that is smaller than the Terrain crossover. At this point, no details on the product or its timing are being released. GMC introduced the Granite concept at the 2010 Detroit Auto Show. The concept vehicle is about the size of ...
ZSSP: Special Sales Program - 02/04/2010
... sales. Typically the customer receives some sort of free service such as an oil change payable by GM. When submitting in GWM enter transaction type ZSSP, the labor operation number that corresponds to the program and the reimbursement amount in the miscellaneous...
Dealer Analysis Report Coming to an End - 02/04/2010
The January 2010 DA report will be the last one GM posts to GlobalConnect. With more and more dealers migrating to the GWM environment there is no longer a need for the Electronic Dealer Analysis Report. Global Warranty Management will provide this analysis...
Service Agent Trade Indicator - 02/04/2010
... be entered.PartsLine NumberCausal PartPart QuantityPart NumberCost Per PartService Agent TradeNon-GM PartSerial Number1X ...
Special Coverage Adjustment 08020 - 02/04/2010
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Warranty Support Center and Routed Transactions - 05/12/2010
... documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and justify the repair performed and the reason...
Noncompliance Recall 09298C - 04/13/2010
Heating and Windshield Defrost Inoperative: GM has issued a bulletin update to provide dealers with information on the programming tool that has become available. The tool allows dealers to program radio control assemblies (center instrument panels) at...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
chevy - 07/02/2010
While GM is not discouraging the use of the term Chevy over Chevrolet, they are switching all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are...
Glitzy Big City Store - 07/02/2010
Cadillac's US sales chief has stated that GM will re-absorb 400-500 franchises, mostly at small dealerships, that were cast off during GM's bankruptcy. All dealerships, both big and small, will provide the customer service of a glitzy big city store....
Oil Filter Replacement - 07/02/2010
... that has failed can be transferred throughout the engine; the resulting failure is not covered by GM Powertrain warranty. ...
Lost Jobs - 08/10/2010
... housing prices and the financial crisis eliminated more dealership jobs than Chrysler's and GM's closing of about 1,800 stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics....
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10257A - 11/18/2010
... a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was...
Sublet Warranty Repairs - 11/18/2010
... would have submitted the transaction for a total of $198.45, had they had their own body shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that...
Volt Tour - 10/13/2010
GM plans to send six Chevrolet Volts on a 3,400 mile cross country tour in October and November. The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
Noncompliance Recall 09298D - 12/24/2010
Heating & Windshield Inoperative: GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the ...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service ...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
NAV Disc Feedback - 11/17/2011
... addresses, highway labeling, highway exit numbers, traffic restrictions and points of interest. GM is currently using two different map suppliers for data. Both suppliers accept any input regarding missing or incorrect data. To report missing or incorrect...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... second resource that can be used to determine when OLH is appropriate for diagnostic time is the GM Policy and Procedure Manual Article 1.5.5. Article 1.5.5 provides a great outline of the use and function of diagnostic time. According to the GM P&P...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
Oil Program Price Increase - 08/09/2011
... In many cases the increases shown by the other oil companies is greater than average within the GM oil program. An updated oil program pricing table was released with Global message G_0000089253. ...
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must ...
Extended Catalytic Converter Warranty Coverage: GM has issued a special coverage adjustment that applies to certain 2005-2007 Chevrolet Cobalt SS vehicles equipped with a 2.0L 4- cylinder engine. Some customers may comment on the illumination of the malfunction...
Warranty Support Center and Routed Transactions - 05/12/2010
... documentation is important to each and every warranty transaction, especially those that require GM authorization. The technician's documentation (3 C's) and the entered authorization comments must support and justify the repair performed and the reason...
Noncompliance Recall 09298C - 04/13/2010
Heating and Windshield Defrost Inoperative: GM has issued a bulletin update to provide dealers with information on the programming tool that has become available. The tool allows dealers to program radio control assemblies (center instrument panels) at...
GMVIS - 06/07/2010
In early June GM removed the GMVIS link from the Sales, Service and Parts Workbenches in GlobalConnect. Dealers should be using the GMVIS replacement-Investigate Vehicle History. This resource may be found in Global Warranty Management under the Interface...
chevy - 07/02/2010
While GM is not discouraging the use of the term Chevy over Chevrolet, they are switching all promotional materials in an effort to have consistent global communication. The reason for the change is that many would be buyers in the automotive market are...
Glitzy Big City Store - 07/02/2010
Cadillac's US sales chief has stated that GM will re-absorb 400-500 franchises, mostly at small dealerships, that were cast off during GM's bankruptcy. All dealerships, both big and small, will provide the customer service of a glitzy big city store....
Oil Filter Replacement - 07/02/2010
... that has failed can be transferred throughout the engine; the resulting failure is not covered by GM Powertrain warranty. ...
Lost Jobs - 08/10/2010
... housing prices and the financial crisis eliminated more dealership jobs than Chrysler's and GM's closing of about 1,800 stores. Auto dealers of all brands employed 1,186,000 in 2008, based on the U.S. Department of Labor's Bureau of Labor Statistics....
Customer Satisfaction Recall 08014B - 11/18/2010
Water in Headlamps-Install New Vent Tubes-Expiration Date Extended: GM has announced an expiration date extension for the performance of recall 08014. The recall applies to certain 2006-2007 Cadillac DTS limousine/livery vehicles. The recall to install...
Customer Satisfaction Recall 10257A - 11/18/2010
... a brake pressure modulator valve that contains a pressure relief valve that may not conform to GM specifications under certain antilock braking events. Dealers are to inspect and, if necessary, replace the BPMV. The service procedure for the recall was...
Sublet Warranty Repairs - 11/18/2010
... would have submitted the transaction for a total of $198.45, had they had their own body shop. GM Policies and Procedures state that sublet repairs "are not to exceed the service agent's parts and/or labour allowance". This sublet repair exceeded that...
Volt Tour - 10/13/2010
GM plans to send six Chevrolet Volts on a 3,400 mile cross country tour in October and November. The tour will help demonstrate the Volt's extended range capability. Customers will have the opportunity to test drive the vehicle and meet the engineering ...
Customer Satisfaction Recall 10256 - 01/19/2011
... Dealers are to replace the ignition lock cylinder. Approximately 54,000 vehicles are involved. GM is notifying customers in phases of the recall due to parts availability. The recall is in effect until January 31, 2013. ...
Service Loaners - 11/18/2010
Buick executives are developing a new service loaner program designed to keep the customer happy and in GM vehicles. The vision of the program is that the vehicle owner would bring their vehicle in for service and get a fresh new Buick to drive for a...
Noncompliance Recall 09298D - 12/24/2010
Heating & Windshield Inoperative: GM has issued a bulletin revision for Canadian dealers only to address an update to the parts information section. Mass Comp is no longer an authorized Electronic Service Center; dealers in Canada are to contact York...
Customer Satisfaction Recall 10085C - 12/24/2010
Airbag Readiness Light/Service Airbag Message: GM has revised bulletin 10085 to add approximately 9,000 more vehicles to the recall population, including certain 2008 model year Buick Enclave and GMC Acadias. The recall also applies to certain 2010 Chevrolet...
Dexos Website - 04/12/2011
GM recently announced the launch of its informative website for Dexos Engine Oils. The website gives an overview of Dexos and Dexos2 and their, uses, features, and specifications. Service and parts departments may find the information published on the ...
Service Options - 04/12/2011
GM's new business model, Certified Service, is expected to steer more service customers to its dealerships. Automakers and dealers must focus on service and parts as a customer retention tool. GM has established an annual schedule for national service ...
Antenna Mast - 04/12/2011
Several multi function antenna masts have been returned to GM with no warrantable failure, such as a repeatable fault. The returned masts have shown damage from impact, which is the responsibility of the customer. If the dealership makes the decision...
NAV Disc Feedback - 11/17/2011
... addresses, highway labeling, highway exit numbers, traffic restrictions and points of interest. GM is currently using two different map suppliers for data. Both suppliers accept any input regarding missing or incorrect data. To report missing or incorrect...
October 2011 Recall Update - 10/14/2011
Special Coverage Adjustment 10054D - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier; 2005-2006...
Using OLH for Diagnosis: When is it appropriate? - 10/14/2011
... second resource that can be used to determine when OLH is appropriate for diagnostic time is the GM Policy and Procedure Manual Article 1.5.5. Article 1.5.5 provides a great outline of the use and function of diagnostic time. According to the GM P&P...
Alignments With Less Than 500 Miles - 08/09/2011
Alignment concerns on upfit or conversion 2010-2012 Chevrolet Express or GMC Savana vehicles with less than 500 miles on the odometer are to be directed and addressed by the upfitter. GM warranty transactions may not be administered for a wheel alignment...
Oil Program Price Increase - 08/09/2011
... In many cases the increases shown by the other oil companies is greater than average within the GM oil program. An updated oil program pricing table was released with Global message G_0000089253. ...
Buick & GMC Anniversary Service Offer - 09/19/2011
GM recently announced a new customer retention service offer to those owners that have not had their vehicle in for service for 12 months or more. The offer will include a LOF, rotation, and 27-Point inspection. As always ACDelco oil/filter products must ...
WPC Pending Debit Change - 09/19/2011
... 24 hours. The transaction will then be changed to Pending debit for 15 days (If no action taken by GM Field Reps). On day 16 the transaction will be changed to "Debited" and the transaction amount will be debited accordingly. ...
Anatomy of a Warranty Block - 04/27/2011
... extent of each warranty block they encounter.It is also important to understand why they are used. GM does not take the idea of a warranty block lightly, so the vehicles that have received warranty blocks have gotten them for a very specific concern....
You're Being Watched! - 06/08/2011
You may have heard: GM is closely watching self-authorization code R transactions. Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs...
Dealer Closures - 04/27/2011
... in the United States fell 16% last year. Because there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect ...
Top Scores in Crash Tests - 06/08/2011
... Both the Volt and Leaf weight close to 700 pounds more than comparable gasoline powered cars by GM and Nissan. The extra weight, mostly in the form of large battery packs, gives the Volt and Leaf assistance with their performance in real world crashes....
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Coolant Price Rises - 06/30/2011
GM has announced an increase in coolant prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message ...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Start the Year Off Strong - 12/26/2023
... most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained...
Labor Time Garage Videos - 05/30/2024
... Video Resource Library on the Center of Learning. The short video series consists of updates from GM’s Labor Time Study Garage that highlight their processes and procedures. The videos are available by selecting the Video Resource Library button...
Parts Pricing - 05/30/2024
A parts price change on 2,500 parts went into effect on June 1, 2024. GM CCA also implemented 83 core charge revisions, effective June 1, 2024. The core charge on part numbers 24267244, 24275101 and 85031036 was removed effective June 1, 2024. Reminder:...
End Production - 05/30/2024
GM plans to end production of the Chevrolet Malibu in November so it can use the plant that builds its sedans in Kansas to assemble the next-generation Chevrolet Bolt. The end of production of the Malibu comes after nine generations and over 10 million ...
Cruise - 04/23/2024
GM’s autonomous driving startup, Cruise, plans to reintroduce a small fleet of human-driven vehicles in some cities, starting with Phoenix. Cruise is resuming manual driving to create maps and gather road information in select cities, beginning ...
Midtronics Diagnostic Charger DCA-8000P - 04/23/2024
The DCA-8000P is now an approved battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for...
ASE Study Guides - 04/23/2024
To assist technicians in preparing for their ASE Certifications, GM Service Technical College has added ASE Study Guides to the Center of Learning. Each guide is located on the catalog pages for the associated ASE Certifications.
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Private Battery Promotion - 04/23/2024
... off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Parts and Accessories - 03/23/2024
The initiative put into place last summer has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four...
Blazer EV - 03/23/2024
GM resumed sales of the 2024 Chevrolet Blazer EV in early March, more than two months after the stop sale to correct a software quality problem. The midsize electric crossover’s price has been cut by at least 9%, with all three versions below $50,000 ...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Midtronics GR8 Battery Tester - 03/23/2024
GM has extended the use of the EL-50313 Midtronics Battery Tester/Charger for battery charging and diagnosing 12V batteries under warranty to the end of September 2024. Beginning October 1, 2024, the EL-50313 Midtronics GR8 will no longer be acceptable ...
Battery Warranty Codes - 09/26/2024
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
... 24 hours. The transaction will then be changed to Pending debit for 15 days (If no action taken by GM Field Reps). On day 16 the transaction will be changed to "Debited" and the transaction amount will be debited accordingly. ...
Anatomy of a Warranty Block - 04/27/2011
... extent of each warranty block they encounter.It is also important to understand why they are used. GM does not take the idea of a warranty block lightly, so the vehicles that have received warranty blocks have gotten them for a very specific concern....
You're Being Watched! - 06/08/2011
You may have heard: GM is closely watching self-authorization code R transactions. Repeat repairs, overlapping repairs, same system repairs, related repairs - the terminology has changed throughout the years but the restrictions on these types of repairs...
Dealer Closures - 04/27/2011
... in the United States fell 16% last year. Because there are fewer franchises, average sales for GM vehicles rose from 175 vehicles in 2009 to 279 new vehicle sales last year. ...
Re-Sourcing Parts - 04/27/2011
GM has re-sourced many parts affected by the crisis in Japan. There is a crisis team of several hundred employees who identify at risk components and work to find replacements for those that are affected. Part shortages from Japan have had little effect ...
Top Scores in Crash Tests - 06/08/2011
... Both the Volt and Leaf weight close to 700 pounds more than comparable gasoline powered cars by GM and Nissan. The extra weight, mostly in the form of large battery packs, gives the Volt and Leaf assistance with their performance in real world crashes....
Car Sales - 06/08/2011
Once again, new vehicle customers are looking to smaller cars as gasoline prices exceed $4 a gallon. GM reported more than 25,000 new Chevrolet Cruze sales in April, 2011. Overall for the month of April, GM's new vehicle sales rose 27% vs the industry's...
Pickup Production - 06/08/2011
Inventory of new GM pickups and SUV's has risen to 275,000 units or a 111-day supply. Sales of the Silverado dropped 1% last month, but are up 19% for the year. Sierra sales rose 12% in April and were up 35% for the first four months of the year. Avalanche...
Coolant Price Rises - 06/30/2011
GM has announced an increase in coolant prices effective July 1, 2011. The dealer price for a gallon of Dex-cool will increase to $10.99, part number 12346290. Traditional coolant will also increase to $11.36 per gallon, part number 12378560. Global message ...
CarBravo - 02/26/2024
All GM dealers are authorized to perform qualifying warranty repairs on CarBravo vehicles. Warranty claims are submitted through GWM. The CarBravo Warranty Administration Guide is available at CarBravo HQ on GlobalConnect.
EV Fleet - 01/29/2024
In 2022 rental car giant Hertz made big news when it announced plans to purchase 175,000 electric vehicles from GM to diversify its fleet. Now Hertz has announced plans to sell about a third of its global EVs this year and use the proceeds to buy gasoline-powered...
Start the Year Off Strong - 12/26/2023
... most efficient submission process, take the following tips into consideration when submitting with GM Authorization for review. Analyze all error messages associated with the transaction. Ensure that each of the errors are addressed or properly explained...
Labor Time Garage Videos - 05/30/2024
... Video Resource Library on the Center of Learning. The short video series consists of updates from GM’s Labor Time Study Garage that highlight their processes and procedures. The videos are available by selecting the Video Resource Library button...
Parts Pricing - 05/30/2024
A parts price change on 2,500 parts went into effect on June 1, 2024. GM CCA also implemented 83 core charge revisions, effective June 1, 2024. The core charge on part numbers 24267244, 24275101 and 85031036 was removed effective June 1, 2024. Reminder:...
End Production - 05/30/2024
GM plans to end production of the Chevrolet Malibu in November so it can use the plant that builds its sedans in Kansas to assemble the next-generation Chevrolet Bolt. The end of production of the Malibu comes after nine generations and over 10 million ...
Cruise - 04/23/2024
GM’s autonomous driving startup, Cruise, plans to reintroduce a small fleet of human-driven vehicles in some cities, starting with Phoenix. Cruise is resuming manual driving to create maps and gather road information in select cities, beginning ...
Midtronics Diagnostic Charger DCA-8000P - 04/23/2024
The DCA-8000P is now an approved battery warranty tool in the GM Dealer Equipment and Tool Program. The DCA will provide a battery test decision in as little as 5 minutes, saving valuable shop time. The tool provides a warranty code on the printout for...
ASE Study Guides - 04/23/2024
To assist technicians in preparing for their ASE Certifications, GM Service Technical College has added ASE Study Guides to the Center of Learning. Each guide is located on the catalog pages for the associated ASE Certifications.
Warranty Code - 04/23/2024
The warranty code on the printed battery test result slip is decodable by GM and captures critical information on batteries that require replacement. The complete code (no dashes or spaces) must be entered with the warranty transaction in the “Battery...
Private Battery Promotion - 04/23/2024
... off an ACDelco Silver or Gold Battery replacement when purchased and installed at a participating GM dealership. Submit a ZSSP transaction with labor code 060291 with the $20 reimbursement in Miscellaneous Net. GCUS-9-15725...
Parts and Accessories - 03/23/2024
The initiative put into place last summer has started to pay off. GM put the initiative into place to make it easier for customers to buy parts and accessories online. The two digital storefronts were combined into a single website for each of the four...
Blazer EV - 03/23/2024
GM resumed sales of the 2024 Chevrolet Blazer EV in early March, more than two months after the stop sale to correct a software quality problem. The midsize electric crossover’s price has been cut by at least 9%, with all three versions below $50,000 ...
Parts Price Change - 03/23/2024
GMCCA implemented a part price change effective April 1, 2024, on 916 parts as well as 35 core charge revisions. GWM calculates part cost using the GM Parts pricing effective on the repair completion date. GCUS-9-15821
Midtronics GR8 Battery Tester - 03/23/2024
GM has extended the use of the EL-50313 Midtronics Battery Tester/Charger for battery charging and diagnosing 12V batteries under warranty to the end of September 2024. Beginning October 1, 2024, the EL-50313 Midtronics GR8 will no longer be acceptable ...
Battery Warranty Codes - 09/26/2024
A warranty code on the printed test result slip is decodable by GM to capture critical information on batteries that require replacement. The complete code must be entered on the warranty transaction in the labor dependency field. Codes will be 15-digits...
2024 Canyon - 09/26/2024
GM has issued a stop-sale and recall on some 2024 GMC Canyon midsize pickups to fix a headlamp defect. The recall affects approximately 13,200 Canyons. About 40% of the involved trucks are in dealer inventory or in transit.
CTP & Rental Reimbursement - 10/31/2024
... Provided Dealer Type Maximum Daily Allowance Qualified CTP Vehicle Chevrolet Buick GMC $46 Qualified U-Courtesy Transportation Program Vehicle Chevrolet Buick GMC $44 3rd Party GM Branded Rental Vehicle Chevrolet Buick GMC Actual Daily Rate (excluding...
ICE Simplification - 10/31/2024
GM has said its freshened and redesigned internal combustion vehicles are more profitable than their predecessors because it has made them simpler and less costly to build. Small and mid-size crossovers are now yielding mid to high single digit margins. ...
Second-Gen Bolt - 10/31/2024
The second-generation Chevrolet Bolt will be GM’s most affordable electric model when it launches late next year. The Bolt EV and EUV had been discontinued at the end of 2023 in advance of a redesign on a newer electric vehicle platform. The Bolt...
Microsoft Azure and MFA - 10/31/2024
Heads up to the IT department at the dealership! GM is moving to Microsoft Azure and Multifactor Authentication (MFA) to provide better security and increased reliability. Service Workbench and CSSR have already made the change....
Midtronics GR8 - 10/31/2024
... 1, 2024 scheduled sunset date for the Midtronics GR8 has been extended until further notice. GM will continue to accept warranty codes from the GR8, the new Midtronics DCA, and the E-XTEQ DCBS as approved support for warranty battery replacement.&nb...
CarBravo - 07/30/2024
The Labor Operation Coverage Guide has been added to the offerings on the CarBravo HQ site. While the guide is only for GM vehicles, it helps dealers determine whether a part is covered. Enter the labor operation, a part description, or a labor group...
Refrigerant (R1234yf) Service - 08/28/2024
All GM-approved recovery / recharge equipment has an integrated data recorder with printer. The tool records and prints the VIN, pressures, temperature, recovered/recharged amount, gas analysis results and encrypts the information into a warranty code....
Buick City - 08/28/2024
The former Buick City site in Flint has a first tenant, a supplier to GM, Victory Packaging. The supplier is taking half of the first spec building at the Flint Commerce Center. The center is being constructed by one of Michigan’s largest brownfield...
Service Workbench PRO Sunset - 07/30/2024
GM has made the decision to discontinue Service Workbench PRO (SWB) by June 2025. Dealers currently using SWB PRO for their Service Lane Tool (SLT) will need to transition to an alternative SLT. The PASE Service Lane Tool Requirements will be updated ...
August 2024 Recall Update - 07/30/2024
... and right side RRAB modules. Safety Recall N232408493 Roof Rail Airbag Inflator May Rupture: GM has identified through investigation and review of manufacturing data that certain vehicles within the recall population do not contain suspect parts...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Unique Policy Evaluation Tool Cases - 08/29/2024
The Policy Evaluation Tool (PET) is utilized by the dealer to determine the appropriate amount of GM participation in the cost of a repair. The PET must be used when a dealer has determined that a policy decision is appropriate for a customer’s...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Example steps your technician might take to find a fluid leak include: Get...
Getting to Know the PET - 01/03/2022
... and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance to a customer. Only use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that...
Updates and Reminders - 10/01/2021
Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
LTG FAQs - 08/27/2019
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs....
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Technicians do not need a separate time recording for leak test time, but...
Anatomy of a Reject - 08/25/2020
... Every reject cannot simply be corrected by submitting with Service Agent Self-Authorization or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by...
Option A or C Labor Rate - 11/21/2017
... for three years; 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Prepare and Submit a Transaction - 02/17/2017
... is still in warranty. Service management approval is required. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
GM has issued a stop-sale and recall on some 2024 GMC Canyon midsize pickups to fix a headlamp defect. The recall affects approximately 13,200 Canyons. About 40% of the involved trucks are in dealer inventory or in transit.
CTP & Rental Reimbursement - 10/31/2024
... Provided Dealer Type Maximum Daily Allowance Qualified CTP Vehicle Chevrolet Buick GMC $46 Qualified U-Courtesy Transportation Program Vehicle Chevrolet Buick GMC $44 3rd Party GM Branded Rental Vehicle Chevrolet Buick GMC Actual Daily Rate (excluding...
ICE Simplification - 10/31/2024
GM has said its freshened and redesigned internal combustion vehicles are more profitable than their predecessors because it has made them simpler and less costly to build. Small and mid-size crossovers are now yielding mid to high single digit margins. ...
Second-Gen Bolt - 10/31/2024
The second-generation Chevrolet Bolt will be GM’s most affordable electric model when it launches late next year. The Bolt EV and EUV had been discontinued at the end of 2023 in advance of a redesign on a newer electric vehicle platform. The Bolt...
Microsoft Azure and MFA - 10/31/2024
Heads up to the IT department at the dealership! GM is moving to Microsoft Azure and Multifactor Authentication (MFA) to provide better security and increased reliability. Service Workbench and CSSR have already made the change....
Midtronics GR8 - 10/31/2024
... 1, 2024 scheduled sunset date for the Midtronics GR8 has been extended until further notice. GM will continue to accept warranty codes from the GR8, the new Midtronics DCA, and the E-XTEQ DCBS as approved support for warranty battery replacement.&nb...
CarBravo - 07/30/2024
The Labor Operation Coverage Guide has been added to the offerings on the CarBravo HQ site. While the guide is only for GM vehicles, it helps dealers determine whether a part is covered. Enter the labor operation, a part description, or a labor group...
Refrigerant (R1234yf) Service - 08/28/2024
All GM-approved recovery / recharge equipment has an integrated data recorder with printer. The tool records and prints the VIN, pressures, temperature, recovered/recharged amount, gas analysis results and encrypts the information into a warranty code....
Buick City - 08/28/2024
The former Buick City site in Flint has a first tenant, a supplier to GM, Victory Packaging. The supplier is taking half of the first spec building at the Flint Commerce Center. The center is being constructed by one of Michigan’s largest brownfield...
Service Workbench PRO Sunset - 07/30/2024
GM has made the decision to discontinue Service Workbench PRO (SWB) by June 2025. Dealers currently using SWB PRO for their Service Lane Tool (SLT) will need to transition to an alternative SLT. The PASE Service Lane Tool Requirements will be updated ...
August 2024 Recall Update - 07/30/2024
... and right side RRAB modules. Safety Recall N232408493 Roof Rail Airbag Inflator May Rupture: GM has identified through investigation and review of manufacturing data that certain vehicles within the recall population do not contain suspect parts...
Fluid and Air Conditioning Leak Analysis - 06/26/2024
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Unique Policy Evaluation Tool Cases - 08/29/2024
The Policy Evaluation Tool (PET) is utilized by the dealer to determine the appropriate amount of GM participation in the cost of a repair. The PET must be used when a dealer has determined that a policy decision is appropriate for a customer’s...
WPC Process Overview - 12/26/2023
The GM WPC, (Warranty Parts Center), process is used to obtain parts replaced at dealerships to better understand and help resolve product issues. The WPC will issue specific part return requests through the Global Warranty Management (GWM) system to...
Fluid and Air Conditioning Leak Analysis - 06/26/2023
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Examples of steps your technician might take to find a fluid leak include: Get...
Fluid and Air Conditioning Leak Analysis - 06/20/2022
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Example steps your technician might take to find a fluid leak include: Get...
Getting to Know the PET - 01/03/2022
... and functionality of the tool: The Policy Evaluation Tool must always be run prior to offering GM Policy assistance to a customer. Only use PET if you feel offering out of warranty assistance is the best decision for the particular case. Consider that...
Updates and Reminders - 10/01/2021
Courtesy Transportation Program Global Message GCUS-9-11911 - In mid-September GM announced an agreement with Hertz Corporation to provide vehicles at GM’s current rates as outlined in the Courtesy Transportation Program bulletin. It was noted that...
Roadside Assistance - 03/27/2019
Included with the purchase of a GM vehicle is the Roadside Assistance program to aid owners with emergency and other services. The services provided with Roadside Assistance are available throughout the owner’s Powertrain warranty. There are three...
LTG FAQs - 08/27/2019
... time for the affected system/component. The final commonly asked question is “How much does GM pay technicians?” and the answer to that question is: GM does not pay technicians. GM reimburses dealerships for warranty repair costs....
New Technician Add Times for Transmission Repairs - 05/26/2021
When performing internal transmission repairs on GM transmissions under warranty, the previous labor times focused on replacing the damaged part(s). Other Labor Hours (OLH) was the only option for diagnosis or inspection and cleaning procedures for re-using...
Fluid and Air Conditioning Leak Analysis - 09/22/2020
... in Additional Time for the labor code submitted for the repair of the leak. Please reference GM Service Information for the proper analyze procedures for the system being tested. Technicians do not need a separate time recording for leak test time, but...
Anatomy of a Reject - 08/25/2020
... Every reject cannot simply be corrected by submitting with Service Agent Self-Authorization or GM Authorization. Each reject must be analyzed in a step by step manner (much like a technician would follow a diagnostic flow chart in SI). Begin by...
Option A or C Labor Rate - 11/21/2017
... for three years; 1/1/2018, through 12/31/2020. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Prepare and Submit a Transaction - 02/17/2017
... is still in warranty. Service management approval is required. A labor operation tells GM what has failed on a vehicle. The causal part tells GM what specific part caused the failure. It is extremely important to GM that both the labor operation...
Option A or C Labor Rate - 11/29/2016
... January 1, 2017, through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Policy Evaluation Tool - 09/27/2017
... the vehicle is registered to a business or when the customer name/VIN combination does not match GM’s database. PET focuses on the customer’s total GM engagement (e.g. new/used vehicle purchase history, service history), not just the vehicle’s...
August 2014 Recall Update - 08/05/2014
... recall. Vehicles involved in the recall include 2006-2007 Buick Rainier, Chevrolet TrailBlazer, GMC Envoy; 2006 Chevrolet TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and,...
Changes to Technician Accounting of Labour Time - 08/05/2014
... previous policies. Time recording is now only required on warranty and policy repairs. Previously, GM required that all repairs be time recorded, including customer pay and internal. Despite this policy change, we recommend that your technicians continue...
Required Operating Procedures - 04/08/2016
... Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies & Procedures Manual. These points have been highlighted to denote significant policies that must be adhered to through the process of warranty...
Diagnosis Time - 07/25/2017
... should follow the normal strategy based or symptom diagnosis to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is...
OptiKleen and DEF - 07/25/2017
... DEF when performing PDI or warranty repairs. Any other brand submitted, and subsequently paid by GM, is subject to debit. PDI Related Fluid Adds: fluids must be claimed in the Parts field of the transaction, net items will no longer be allowed. In...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include ...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Certified Service Instant Value Certificate - 04/23/2018
... were able to earn certificates based on their percentage of the 2017 total repair order count for GM Customer Care and Aftersales. Dealers earned anywhere from 10-160 certificates. The service manager, general manager, or dealer principal may download...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
WPC Parts Return Program - 12/19/2018
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Battery Test Procedures - 12/19/2018
... battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it is essential to get a battery claim paid. The 15-digit warranty code on the printed...
Policy & No PET - 12/19/2018
... with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the following labor operations:...
Reject of the Month - 06/25/2018
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the OLH punch times, with the following concerns noted: the first time punch on the job...
Air Conditioning Repair Documentation - 07/23/2018
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. GM recently announced...
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
Parts Retention - 05/29/2020
... on the box or attach paper indicating the job card number to a part that did not ship in a box. GM recommends, but it is not required to also write down the last 8 digits of the VIN and the job card date. Your dealership’s retention of parts should...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
Incompatible Part - 06/23/2020
... to the customer’s original concern, add on authorization by service management is required. GM Authorize the transaction with a detailed explanation as to why the part is not compatible to the labor operation and subsequent repair was necessary. Labor...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374, ...
Dealer Empowerment Update - 07/27/2021
... and Yukon - Up to $2,500 All other Cadillac Models - Up to $1,500 All other Chevrolet, Buick, GMC Models - Up to $1,000 In the July issue of the Warranty News we published a Dealer Empowerment article based on the same bulletin stating “This labor...
Engineering Information Bulletins - 01/27/2021
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
When Not to Add a Warranty Line - 07/30/2019
... a transaction rejects. Service management must review a rejected repeat repair and determine if GM is responsible for both repairs. If so, they must sign, date, time, and in their explanation, detail why GM should pay for the second repair. Pyramid repairs...
... January 1, 2017, through December 31, 2019. Option C details: Dealer must comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
Policy Evaluation Tool - 09/27/2017
... the vehicle is registered to a business or when the customer name/VIN combination does not match GM’s database. PET focuses on the customer’s total GM engagement (e.g. new/used vehicle purchase history, service history), not just the vehicle’s...
August 2014 Recall Update - 08/05/2014
... recall. Vehicles involved in the recall include 2006-2007 Buick Rainier, Chevrolet TrailBlazer, GMC Envoy; 2006 Chevrolet TrailBlazer EXT, GMC Envoy XL; and 2005-2007 Saab 9-7X. Dealers are instructed to inspect the part number of the door module and,...
Changes to Technician Accounting of Labour Time - 08/05/2014
... previous policies. Time recording is now only required on warranty and policy repairs. Previously, GM required that all repairs be time recorded, including customer pay and internal. Despite this policy change, we recommend that your technicians continue...
Required Operating Procedures - 04/08/2016
... Matrix. The 8 points that are contained within the bulletin have been taken from the GM Policies & Procedures Manual. These points have been highlighted to denote significant policies that must be adhered to through the process of warranty...
Diagnosis Time - 07/25/2017
... should follow the normal strategy based or symptom diagnosis to find the source of the problem. GM states that strategy based/symptom diagnosis is an organized vehicle diagnostics approach for finding the source or cause of a defined problem. This is...
OptiKleen and DEF - 07/25/2017
... DEF when performing PDI or warranty repairs. Any other brand submitted, and subsequently paid by GM, is subject to debit. PDI Related Fluid Adds: fluids must be claimed in the Parts field of the transaction, net items will no longer be allowed. In...
Fuel and Public Transportation Reimbursement - 04/17/2017
GM’s Courtesy Transportation Program offers four different options for your warranty customers. The most common options are providing your customer a rental vehicle or a shuttle to/from their desired destination. Lesser known options include ...
Global Support - 12/21/2017
DBC LIVE CHAT is available on the Support page of GM GlobalConnect. The Support tab is located at the top of each page in GlobalConnect and is designed to provide quick answers to questions. The page is divided into five sections: Search, Support Categories,...
Certified Service Instant Value Certificate - 04/23/2018
... were able to earn certificates based on their percentage of the 2017 total repair order count for GM Customer Care and Aftersales. Dealers earned anywhere from 10-160 certificates. The service manager, general manager, or dealer principal may download...
Certified Pre-Owned Resource Center - 02/20/2018
A new app has been created to be a one-stop resource for information on both the Chevrolet Buick GMC Certified Pre-Owned and Cadillac Certified Pre-Owned vehicle programs. The app is titled Certified Pre-Owned Resource Center. Once the app is opened,...
WPC Parts Return Program - 12/19/2018
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Battery Test Procedures - 12/19/2018
... battery labor operations are restricted beginning with the 2016 model year, and require routing to GM, it is not only critical that batteries are tested correctly, it is essential to get a battery claim paid. The 15-digit warranty code on the printed...
Policy & No PET - 12/19/2018
... with any 7-digit labor operation that begins with “06” Documented situations where GM states to not charge the customer (e.g. Liftgate Struts-15240 and Keys for Life-140063 and 140113) Repairs with one of the following labor operations:...
Reject of the Month - 06/25/2018
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the OLH punch times, with the following concerns noted: the first time punch on the job...
Air Conditioning Repair Documentation - 07/23/2018
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. GM recently announced...
Shuttle Service Temporarily Expanded - 05/29/2020
Effective with job cards dated March 20, 2020 and after, GM is temporarily extending shuttle coverage to include picking up and delivering your customer’s vehicles to and from the dealership and their home, workplace, or a location of their choosing....
Parts Retention - 05/29/2020
... on the box or attach paper indicating the job card number to a part that did not ship in a box. GM recommends, but it is not required to also write down the last 8 digits of the VIN and the job card date. Your dealership’s retention of parts should...
Dealer Owned Warranty Repairs - 06/23/2020
The warranty on GM vehicles stays with the vehicle meaning warranty repairs on dealership stock vehicles are allowed. Warranty coverage is for defects in material or workmanship. When it comes to a used vehicle specifically, reconditioning or refurbishing...
Incompatible Part - 06/23/2020
... to the customer’s original concern, add on authorization by service management is required. GM Authorize the transaction with a detailed explanation as to why the part is not compatible to the labor operation and subsequent repair was necessary. Labor...
Labor Time Allowance - 12/29/2020
GM has reviewed and updated the process of communicating labor time changes with the dealer. The latest strategy involves providing dealers with a 60-day advance notice of any labor time changes that are planned to go into effect. Global Message GCUS-9-10374, ...
Dealer Empowerment Update - 07/27/2021
... and Yukon - Up to $2,500 All other Cadillac Models - Up to $1,500 All other Chevrolet, Buick, GMC Models - Up to $1,000 In the July issue of the Warranty News we published a Dealer Empowerment article based on the same bulletin stating “This labor...
Engineering Information Bulletins - 01/27/2021
... into the Service Department in GlobalConnect. These bulletins, that will start with PIE, come from GM Engineering. They are looking for information to determine the root cause of a specific condition. This information is being requested PRIOR to any...
Up Assembly Process - 01/27/2021
When GM Customer Care and Aftersales (CCA) is unable to fulfill a parts order within a reasonable amount of time on an open SPAC case, CCA may ship an alternate part or an up assembly (assembly/unit/kit, which contains the specific part needed) if one...
When Not to Add a Warranty Line - 07/30/2019
... a transaction rejects. Service management must review a rejected repeat repair and determine if GM is responsible for both repairs. If so, they must sign, date, time, and in their explanation, detail why GM should pay for the second repair. Pyramid repairs...
Scattered - 10/23/2019
... Dealer correctable errors must be addressed at the dealership level and may not be submitted with GM Authorization. If submitting a transaction for GM Authorization, ensure that the reason for routing for review is clearly documented and supported. 2....
Warranty Parts Center Paperwork - 02/27/2020
... can matter in specific failure situations. Provide any documentation regarding GM representative involvement such as the Field Service Engineer, Brand Quality Manager, or District Manager Aftersales. Last year GM updated bulletin 99-00-89-019...
Documentation of Approval - 02/21/2019
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for these types of...
Reject of the Month - 01/21/2019
... transaction was adjusted for the administrative allowance for the request and submitted with GM Authorization for review. The transaction rejected with comments stating that WPC had received multiple hazardous violations from the dealership under...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... of parts should provide for easy retrieval and be kept in a clean, well-lit, and ventilated area. GM states that after the 15-day retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel...
Missed Revenue - 05/25/2022
... vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is...
Warranty and the Technician - 06/20/2022
... description field. Time Punching: The requirement for technician on/off punch times to support GM Base Labor Time was eliminated on July 1, 2022. (This option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue...
Reducing Rejected Transactions - 11/29/2023
... occurred in the previous three months. The first reject seen in the chart above is the result of GM authorizing a transaction, a reject that you have no control over. The Repeat Repair rejects are also hard to anticipate as it is not known whether the...
SAVI Enhancements - 09/25/2023
... information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been extended to provide flexibility. GWM will validate claims with a dongle scan captured up to 3 days...
The Rookie' - 08/09/2011
... be accessed to get the answers to nearly any warranty question, including Global Connect, SI, and GM Service Policies & Procedures. Rarely is there ever a question that cannot be answered by at least one resource. Becoming familiar and comfortable...
Other Labour Hours - 08/09/2011
... is claimed as OLH.Noise complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... advisors and technicians on a daily basis.A good warranty administrator provides comments for GM routed transactions.A great warranty administrator provides detailed comments and checks for spelling and grammar errors before they submit the transaction.A...
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
The Rookie Corner - 11/17/2011
... for a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the...
May 2013 Recall Update - 05/14/2013
... Cadillac SRX vehicles. Customer Satisfaction Program 13079: Water Pump Shaft Seal Leaks: GM has released the recall that affects 956,000 Buick, Chevrolet, GMC and Saturn vehicles that are equipped with a HFCV6 engine. Involved vehicles...
Warranty Repairs on Stock Vehicles - 12/18/2012
... attractive, which will in turn make the sale more profitable, cannot be done at the expense of GM. Specifically, wear and tear items or anything that could be considered maintenance is not allowed, nor can you cover as warranty anything that is damaged....
February 2024 Recall Update - 01/29/2024
... Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition in which the...
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified GM dealership. Policies & Procedures Article 4.3 ...
Customer Enthusiasm - 09/26/2024
Customer Enthusiasm: GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the New Vehicle B2B Limited Warranty coverage that are not the result of a covered defect in material or workmanship. Do not...
Incidental Expense - 07/30/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty...
Warranty Repairs on Canadian Vehicles in the United States - 09/26/2024
For the safety and convenience of all GM customers, US dealerships are permitted to perform vehicle warranty repairs for Canadian customers touring in the United States. Dealerships must verify the vehicle is eligible for the services to be performed...
November 2024 Recall Update - 10/31/2024
... Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction Recall N242435631-04 Serial Data Gateway Module and...
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM ...
... Dealer correctable errors must be addressed at the dealership level and may not be submitted with GM Authorization. If submitting a transaction for GM Authorization, ensure that the reason for routing for review is clearly documented and supported. 2....
Warranty Parts Center Paperwork - 02/27/2020
... can matter in specific failure situations. Provide any documentation regarding GM representative involvement such as the Field Service Engineer, Brand Quality Manager, or District Manager Aftersales. Last year GM updated bulletin 99-00-89-019...
Documentation of Approval - 02/21/2019
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for these types of...
Reject of the Month - 01/21/2019
... transaction was adjusted for the administrative allowance for the request and submitted with GM Authorization for review. The transaction rejected with comments stating that WPC had received multiple hazardous violations from the dealership under...
Claim Pre-Approval Request Form - 01/21/2019
... that remain in effect: Rental related (four days or more), Policy related (any $ amount outside GM participation range or PET), Goodwill above empowerment level vehicle payments > $1,000 or incidental expenses > $500, Crossline policy related,...
Scrapping Parts & Creating a Parts Scrapping Report - 05/29/2019
... of parts should provide for easy retrieval and be kept in a clean, well-lit, and ventilated area. GM states that after the 15-day retention period, parts must be scrapped/destroyed locally so they can never enter commerce. Your parts department personnel...
Missed Revenue - 05/25/2022
... vehicle. In order to expedite the process, and correct your customer’s warranty concerns, GM provides dealers with the option of purchasing needed parts from another dealer or get the parts express shipped. With the two program options there is...
Warranty and the Technician - 06/20/2022
... description field. Time Punching: The requirement for technician on/off punch times to support GM Base Labor Time was eliminated on July 1, 2022. (This option is not yet available to dealers located in Illinois. At this time, Illinois dealers must continue...
Reducing Rejected Transactions - 11/29/2023
... occurred in the previous three months. The first reject seen in the chart above is the result of GM authorizing a transaction, a reject that you have no control over. The Repeat Repair rejects are also hard to anticipate as it is not known whether the...
SAVI Enhancements - 09/25/2023
... information at the beginning of each service event and provide real-time quality data back to GM. The timeframe to complete a dongle scan has been extended to provide flexibility. GWM will validate claims with a dongle scan captured up to 3 days...
The Rookie' - 08/09/2011
... be accessed to get the answers to nearly any warranty question, including Global Connect, SI, and GM Service Policies & Procedures. Rarely is there ever a question that cannot be answered by at least one resource. Becoming familiar and comfortable...
Other Labour Hours - 08/09/2011
... is claimed as OLH.Noise complaints, such as rattles, squeaks, and clunks, may take time to find. GM does state that normal test drives do not qualify for OLH, unless approved by service management, but tracking down a noise complaint isn't typically...
Are You A Good Warranty Administrator Or A Great Warranty Administrator? - 04/27/2011
... advisors and technicians on a daily basis.A good warranty administrator provides comments for GM routed transactions.A great warranty administrator provides detailed comments and checks for spelling and grammar errors before they submit the transaction.A...
September 2011 Recall Update - 09/19/2011
Special Coverage Adjustment 10054C - Fuel Level Sensor Contact Wear: GM has issued this recall to address an issue relating to the premature wear of the contacts on the fuel level sensor. The recall applies to certain 2005-2007 Buick Rainier, 2005-2006...
The Rookie Corner - 11/17/2011
... for a given repair. The LTG within SI can provide a list of the labour operations, with times, for GM vehicles of any make and model for the last ten model years. The specific labour operation you are looking for can be found by either clicking on the...
May 2013 Recall Update - 05/14/2013
... Cadillac SRX vehicles. Customer Satisfaction Program 13079: Water Pump Shaft Seal Leaks: GM has released the recall that affects 956,000 Buick, Chevrolet, GMC and Saturn vehicles that are equipped with a HFCV6 engine. Involved vehicles...
Warranty Repairs on Stock Vehicles - 12/18/2012
... attractive, which will in turn make the sale more profitable, cannot be done at the expense of GM. Specifically, wear and tear items or anything that could be considered maintenance is not allowed, nor can you cover as warranty anything that is damaged....
February 2024 Recall Update - 01/29/2024
... Recall N232427950 Fuel Injector Flow Rate: Certain 2023 Chevrolet Colorado, Silverado 1500, GMC Canyon, Sierra 1500 vehicles equipped with a 2.7L engine are included in the recall program. Approximately 232 vehicles may have a condition in which the...
Employee Parts Discount Program - 12/26/2023
The GM Employee Parts Discount Program has been renewed for 2024. The program is in effect from January 1, 2024 through December 31, 2024. Participating dealers agree to honor the applicable parts discount amounts at time of customer pay parts purchase....
Roadside Assistance Program - Roadside Reunite - 01/29/2024
... eligible for a reunite). Additionally, the vehicle must be in for repairs overnight at a certified GM dealership. Policies & Procedures Article 4.3 ...
Customer Enthusiasm - 09/26/2024
Customer Enthusiasm: GM partial or full coverage of vehicle repairs within the applicable time and mileage limitations of the New Vehicle B2B Limited Warranty coverage that are not the result of a covered defect in material or workmanship. Do not...
Incidental Expense - 07/30/2024
... with the ability to use policy and goodwill tools as deemed appropriate to satisfy and retain GM customers that are loyal to their vehicle brand and your dealership. The tools available are explained in bulletin 11-00-89-005. Incidental non-warranty...
Warranty Repairs on Canadian Vehicles in the United States - 09/26/2024
For the safety and convenience of all GM customers, US dealerships are permitted to perform vehicle warranty repairs for Canadian customers touring in the United States. Dealerships must verify the vehicle is eligible for the services to be performed...
November 2024 Recall Update - 10/31/2024
... Corvette, 2023-24 Chevrolet Silverado 1500, 2024 Silverado 2500HD/3500HD, 2023-24 Suburban, Tahoe, GMC Sierra 1500, 2024 Sierra 2500HD/3500HD, and 2024 GMC Yukon vehicles. Customer Satisfaction Recall N242435631-04 Serial Data Gateway Module and...
Electrification - 12/18/2012
GM's product chief has announced that the company will be focusing on mild hybrids, plug in hybrids and electric vehicles, placing less emphasis on traditional hybrids, a market that has been dominated by Toyota and the Prius. This focus will give GM ...
The 12 Month Part Warranty - 12/18/2012
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by ...
Certified Elite - 11/05/2012
In early October the criteria for Certified Elite was revised. GM continually monitors and will adjust the criteria to ensure that the highest performance standards must be met for dealer attainment. The two thresholds that have been most recently adjusted...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
Wiring Labour Operation Clarification - 10/08/2012
... wiring repair must be entered in the labour dependency field. This information is used by GM quality and engineering to enhance product quality and/or improve serviceability. The additional information that may be required with the wiring...
Part Quantity Input Update - 08/30/2012
... R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained within the message. The update applies to the quantity of refrigerant that was used in the repair, which is entered...
Update to Service Procedure - 08/30/2012
GM has issued an update to the service procedure listed in PI0029H. The PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 ...
GWM & IVH Shutdown - 01/19/2012
... upcoming shutdown, make every effort to process outstanding claims, rejects and claims requiring GM authorization. During the shutdown claims may still be submitted through the DMS batch process. Dealers will not receive results of their submissions...
OnStar FMV - 01/19/2012
OnStar typically assists with the recovery of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased...
Powertrain Warranty - 02/07/2012
... verify the warranty end date in IVH and to not rely solely on the mileage at the time of write up.GM has stated in the past that with the addition of the extended powertrain coverage they expect very few policy decisions for vehicles outside the warranty...
Wheel Alignment - 03/08/2012
... is use of source information other than SI to verify the correct specifications for the vehicle. GM emphasizes that SI is the only reliable source of current, accurate wheel alignment specs. It is also just as important that the technicians are selecting...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick, GMC, Cadillac, etc) as well as bumper to bumper, powertrain, sheet metal corrosion/rust through, and emissions. The matrix also contains an emissions coverage...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
June 2012 Recall Update - 06/06/2012
... Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles that are not involved in the safety recall, but may be displaying...
Recall 12180 and Calls to the TAC - 05/14/2013
... further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding this recall.Technicians are contacting TAC to ask how to order...
Exterior Labour Operations - 04/12/2013
... front bumper fascia align The inclusion of the ten-digit code with the transaction provides GM with more detailed information for issue problem solving and also reduces the need for extensive verbiage and pictures with the job card. The ten-digit...
Corvette - 05/14/2013
... that demand for the seventh generation sports car will outstrip production. As a result, GM is limiting allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its...
Certified Elite Criteria Update - 05/14/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
June 2013 Recall Update - 06/19/2013
... and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission shift cables that were involved in the recall were also sold to customers as a service replacement part. Those...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac ...
Vehicle Vibration Concerns - 07/03/2013
... vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration complaints and improve customer satisfaction, guidelines have been put into...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Seat Belt Webbing - 03/11/2013
... year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has found that of the parts returned over the past few months, approximately 10% are returned for...
Global Labour Code Transition - 03/11/2013
... frequently, submit and close all claims as soon as possible. As the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle...
Policy Update - 03/11/2013
... selling dealer to have their CUE system updated. In order to expedite the repair process, GM has made the decision to modify the current Policy & Procedure requirement in Section 1.6.2.11, which states, "A technician may only be clocked on to...
Beginning January 1, 2013, GM parts will have a 12 month warranty that no longer factors in mileage. This will be a huge advantage to customers who drive long commutes and see the warranty on the part installed on their vehicle expire after only 6 months...
Limited Lifetime Parts Warranty Service Offer - 01/24/2013
GM has announced the $25 off, $250 Customer Pay Service Offer for New LLPW Parts. The offer may be used toward $250 or more of customer paid service at a Chevrolet, Buick, GMC and Cadillac dealerships, for a repair or service recommended or required by ...
Certified Elite - 11/05/2012
In early October the criteria for Certified Elite was revised. GM continually monitors and will adjust the criteria to ensure that the highest performance standards must be met for dealer attainment. The two thresholds that have been most recently adjusted...
Bulletin 06-06-01-007F Duramax Diesel Engine Modifications - 11/05/2012
"GM does not support or endorse the use of devices or modifications that, when installed, increase the engine horsepower and torque." The technician is responsible for identifying that an engine failure is due to a power-up device. This can only...
Wiring Labour Operation Clarification - 10/08/2012
... wiring repair must be entered in the labour dependency field. This information is used by GM quality and engineering to enhance product quality and/or improve serviceability. The additional information that may be required with the wiring...
Part Quantity Input Update - 08/30/2012
... R1234yf, that is used in the air conditioning systems of the 2013 Cadillac XTS and ATS.GM has since updated important information contained within the message. The update applies to the quantity of refrigerant that was used in the repair, which is entered...
Update to Service Procedure - 08/30/2012
GM has issued an update to the service procedure listed in PI0029H. The PI addresses a squeak or rub type noise when turning the steering wheel at slow speeds. Affected vehicles include the 2008-2011 Buick Enclave, 2009-2011 Chevrolet Traverse, 2007-2011 ...
GWM & IVH Shutdown - 01/19/2012
... upcoming shutdown, make every effort to process outstanding claims, rejects and claims requiring GM authorization. During the shutdown claims may still be submitted through the DMS batch process. Dealers will not receive results of their submissions...
OnStar FMV - 01/19/2012
OnStar typically assists with the recovery of more than 500 stolen GM vehicles each month. Helping to recover a competitor's vehicle is a new task. In late December, an OnStar subscriber's Chrysler 300 was stolen. The customer had just recently purchased...
Powertrain Warranty - 02/07/2012
... verify the warranty end date in IVH and to not rely solely on the mileage at the time of write up.GM has stated in the past that with the addition of the extended powertrain coverage they expect very few policy decisions for vehicles outside the warranty...
Wheel Alignment - 03/08/2012
... is use of source information other than SI to verify the correct specifications for the vehicle. GM emphasizes that SI is the only reliable source of current, accurate wheel alignment specs. It is also just as important that the technicians are selecting...
Limited Warranty Coverage At-A-Glance - 03/08/2012
... applicable warranties for model years 2001-2012. The coverages are broken down by division (Buick, GMC, Cadillac, etc) as well as bumper to bumper, powertrain, sheet metal corrosion/rust through, and emissions. The matrix also contains an emissions coverage...
EPIC - 05/02/2012
Have a part number for the repair, but not the group number? The information is readily available on GM GlobalConnect within the Parts tab. Select the link for EPIC, then the pricing link. Enter the part number to get pricing detail, including cost and...
June 2012 Recall Update - 06/06/2012
... Front Brake Hoses: The recall bulletin has been updated to remind service agents to refer to the GM Service Policies and Procedures Manual, section 6.1.2 for guidelines on handling vehicles that are not involved in the safety recall, but may be displaying...
Recall 12180 and Calls to the TAC - 05/14/2013
... further clarify procedures in this recall. The subject title, "Three commonly asked questions on GM Safety Recall #12180" addresses the three most common questions asked of TAC regarding this recall.Technicians are contacting TAC to ask how to order...
Exterior Labour Operations - 04/12/2013
... front bumper fascia align The inclusion of the ten-digit code with the transaction provides GM with more detailed information for issue problem solving and also reduces the need for extensive verbiage and pictures with the job card. The ten-digit...
Corvette - 05/14/2013
... that demand for the seventh generation sports car will outstrip production. As a result, GM is limiting allocation to its highest volume dealers only. Other Chevrolet stores won't be allocated the new model until at least six to nine months after its...
Certified Elite Criteria Update - 05/14/2013
GM has adjusted the thresholds for obtaining Certified Elite status. Thresholds are monitored and adjusted for Certified Elite status so that dealer attainment will continue to require above average performance in all categories. To attain Certified ...
June 2013 Recall Update - 06/19/2013
... and spark plugs. Safety Recall 12106C: Shift Lever Indicator May Not Display Correct Gear: GM has identified that the suspect transmission shift cables that were involved in the recall were also sold to customers as a service replacement part. Those...
GLC Labour Op Update - 06/19/2013
GM recently released the new GLC format for commonly used maintenance programs.Cadillac Premium Care Labour OperationsLegacy Code GLC Service DescriptionZ2262 0600503 Cadillac Premium Care Oil ChangeZ2263 0600513 Cadillac Premium Care Tire RotationZ2264 0600523 Cadillac ...
Vehicle Vibration Concerns - 07/03/2013
... vibration concerns. The repair attempts are being made without utilizing the support of the GM Technical Assistance Center. To increase the effectiveness of resolving vibration complaints and improve customer satisfaction, guidelines have been put into...
New Cadillac Certified Pre Owned Program - 06/19/2013
In early May, GM announced a new CPO program for Cadillac. The new warranty covers hundreds more parts than the previous program and offers coverage for 6 years or 70,000 miles. The previous CPO term covered the vehicle for 6 years or 100,000 miles. The...
Seat Belt Webbing - 03/11/2013
... year Buick Enclave, Lacrosse, Regal; Cadillac CTS, SRX; Chevrolet Equinox, Malibu, Traverse, Volt; GMC Acadia, Terrain and 2012-2013 Chevrolet Sonic. GM has found that of the parts returned over the past few months, approximately 10% are returned for...
Global Labour Code Transition - 03/11/2013
... frequently, submit and close all claims as soon as possible. As the transition draws near, GM will select a date which all pending claims will be returned back to the dealer to transition to the new LTG format. It is recommended that dealers handle...
Policy Update - 03/11/2013
... selling dealer to have their CUE system updated. In order to expedite the repair process, GM has made the decision to modify the current Policy & Procedure requirement in Section 1.6.2.11, which states, "A technician may only be clocked on to...
Lithium Ion Batteries - 11/18/2013
... determined by TAC. The first is the WPC Priority 1 Root Cause return process and the other is the GM CCA Logistics Priority 2 Root Cause return process. Specific instructions for each process are contained within Global Message G_0000176282. ...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on ...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
Software Update - 11/18/2013
GM has released a software update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of ...
Investing in Factories - 01/10/2014
GM plans to invest $1.3 billion at five factories in three states to build higher quality trucks and more fuel efficient engines and transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other ...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. ...
Warranty Policy Deviations - 10/01/2013
GM routinely conducts warranty reviews that reveal patterns that relate to warranty policy and procedure adherence. Deviations from policy do not necessarily imply that a dealership is attempting to misrepresent warranty transactions. If the issues are ...
Battery Warranty - 07/30/2013
... using labour operation 0600102.If a Warranty Code is available in conjunction with approved GM Fleet and Commercial in-shop warranty stations it should be entered in the Labour Dependency field. If the code is not available, enter FLEET into the dependency...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Everyday Value and the $5 Reimbursement - 11/17/2011
... change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Empowerment Options - 08/09/2011
... dollar value of the monthly payment in the customer reimbursement net item field.Other Options: GM Motor Club Membership, Maintenance Letter, GMPP Smart Care, Component Coverage Letter, GMPP and OnStar are other available empowerment options that are...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Warranty Parts Center - 06/08/2011
... packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution of warranty product issues. The defect location on returned parts should be clearly marked/circled/ identified...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... repairs performed. While the scope of required documentation is broad and meets the standards that GM has set in place, there are often times when a little extra information is welcomed.While not required, the additional documentation can be extremely...
Enhancing a FPR with Digital Images - 08/09/2011
... can better illustrate an issue or provide additional detail than the just the report on its own. GM requests that images are sent in JPEG format with the maximum allowable size being 5MB. In order to achieve the highest quality image, use the macro setting...
2012 Sonic - 06/30/2011
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and ...
Chevrolet MyLink - 04/12/2011
... navigation screen. It is scheduled to be released in the fall in the Chevrolet Volt and Equinox. GM anticipates that MyLink will be available in all Chevrolet, Buick, Cadillac and GMC models. The system is activated using spoken commands so MyLink may...
Increase in Recalls - 01/19/2011
... reported a decline in the number of vehicles recalled compared with figures from 2009. In 2009, GM had 16 recalls that affected 2.2 million vehicles, in 2010 those numbers increased to 21 recalls covering 4 million vehicles. Manufacturer sentiment across...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid expense exceeds the reimbursement amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
Start/Stop Technology - 12/24/2010
Look for an inexpensive solution to increasing fuel economy in the Buick LaCrosse for the 2012 model year. GM is installing a start/stop system that will give the LaCrosse a 25% fuel economy boost. The technology is currently being called, eAssist. eAssist...
Customer Satisfaction Recall 09237C - 08/10/2010
... Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service kit for the propshaft...
Safety Recall 10038A - 08/10/2010
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
... determined by TAC. The first is the WPC Priority 1 Root Cause return process and the other is the GM CCA Logistics Priority 2 Root Cause return process. Specific instructions for each process are contained within Global Message G_0000176282. ...
Over The Air Updates - 11/18/2013
GM has developed new technology that will allow for greater customer satisfaction when delivering vehicle updates. Vehicle owners will have the ability to receive vehicle updates via OnStar. The new technology will be piloted with a new calibration on ...
Safety Recall 12213 - 12/09/2013
Because of the significant number of vehicles involved in this safety recall, it has become necessary for GM to administer the mailing of customer notification letters for the recall in phases. The notification releases are being prioritized based on...
Software Update - 11/18/2013
GM has released a software update for the EL-50313-20 Midtronics GR8 Battery Diagnostic Station. The update is available for download through the Dealer Equipment Services (DES) website. This update will make the following changes to the operation of ...
Investing in Factories - 01/10/2014
GM plans to invest $1.3 billion at five factories in three states to build higher quality trucks and more fuel efficient engines and transmissions. Approximately $600 million is slated to go to the Flint, MI, assembly plant for a new paint shop and other ...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
$20 off $100 with Limited Lifetime Parts - 01/10/2014
GM Customer Care and Aftersales recently announced a new program where your customers can receive $20 off a customer paid service of $100 or more with the purchase and installation of one of the twelve lifetime parts listed in Limited Lifetime Parts program. ...
Warranty Policy Deviations - 10/01/2013
GM routinely conducts warranty reviews that reveal patterns that relate to warranty policy and procedure adherence. Deviations from policy do not necessarily imply that a dealership is attempting to misrepresent warranty transactions. If the issues are ...
Battery Warranty - 07/30/2013
... using labour operation 0600102.If a Warranty Code is available in conjunction with approved GM Fleet and Commercial in-shop warranty stations it should be entered in the Labour Dependency field. If the code is not available, enter FLEET into the dependency...
R-1234yf Refrigerant - 07/03/2013
In June of 2012, GM released R-1234yf, part number 19260234, for use in the 2013 Cadillac XTS and ATS. Current dealer price for this refrigerant is $585.00 for a 4.5KG (4,500G) cylinder or $1.30 (per 10 gram increments). This price went into effect on...
New or Refreshed - 07/30/2013
The redesigned Corvette, Silverado, and Impala are just a few of the 18 new or refreshed GM vehicles arriving in the US this year. This signifies the largest number of new products in the company's history. The models will flip GM's lineup to one of the...
Everyday Value and the $5 Reimbursement - 11/17/2011
... change on 2011 and newer vehicles that require Dexos1, dealers are allowed a $5 reimbursement from GM. Submit a transaction using type ZSSP and claim the $5 in miscellaneous net. The labour operation for this reimbursement is Z2283. ...
Empowerment Options - 08/09/2011
... dollar value of the monthly payment in the customer reimbursement net item field.Other Options: GM Motor Club Membership, Maintenance Letter, GMPP Smart Care, Component Coverage Letter, GMPP and OnStar are other available empowerment options that are...
Body Mount Cushion - 04/27/2011
Some owners of 2004-2011 Chevrolet Colorado and GMC Canyon, 2006-2010 Hummer H3 vehicles may have concerns with a squeak, crunch, creak type noise from under the vehicle while driving at low speeds or over uneven surfaces. The concern may be caused by...
Warranty Parts Center - 06/08/2011
... packaged or the defect is not clearly marked on the returned component. The return process assists GM with better understanding and resolution of warranty product issues. The defect location on returned parts should be clearly marked/circled/ identified...
Service Solutions: Going the Extra Mile with Documentation - 06/08/2011
... repairs performed. While the scope of required documentation is broad and meets the standards that GM has set in place, there are often times when a little extra information is welcomed.While not required, the additional documentation can be extremely...
Enhancing a FPR with Digital Images - 08/09/2011
... can better illustrate an issue or provide additional detail than the just the report on its own. GM requests that images are sent in JPEG format with the maximum allowable size being 5MB. In order to achieve the highest quality image, use the macro setting...
2012 Sonic - 06/30/2011
GM has announced pricing for the new sub-compact vehicle, the Chevrolet Sonic. The new model will start at just under $15,000 when it hits dealer lots this fall. The Sonic will come standard with 10 airbags, power door locks, remote keyless entry and ...
Chevrolet MyLink - 04/12/2011
... navigation screen. It is scheduled to be released in the fall in the Chevrolet Volt and Equinox. GM anticipates that MyLink will be available in all Chevrolet, Buick, Cadillac and GMC models. The system is activated using spoken commands so MyLink may...
Increase in Recalls - 01/19/2011
... reported a decline in the number of vehicles recalled compared with figures from 2009. In 2009, GM had 16 recalls that affected 2.2 million vehicles, in 2010 those numbers increased to 21 recalls covering 4 million vehicles. Manufacturer sentiment across...
PDI Fluid Adds ... On The Forum - 03/10/2011
... fluid expense exceeds the reimbursement amount, they are able to submit for a greater amount. The GM Policy and Procedure Manual does not address this issue, but we can offer some direction on how reimbursement may be possible. First, thoroughly document...
Safety Recall 10282 - 12/24/2010
Engine Stall Due to PCM Failure: GM has announced that some parts have become available for replacement in critical customer cases. It is anticipated that an adequate supply of replacement parts will become available in January 2011. Currently, parts...
Start/Stop Technology - 12/24/2010
Look for an inexpensive solution to increasing fuel economy in the Buick LaCrosse for the 2012 model year. GM is installing a start/stop system that will give the LaCrosse a 25% fuel economy boost. The technology is currently being called, eAssist. eAssist...
Customer Satisfaction Recall 09237C - 08/10/2010
... Information section. The service kit required for the repair on AWD vehicles in now available from GM Customer Care and Aftersales. The product enhancements affect certain 2010 Cadillac SRX vehicles. Dealers are to install a service kit for the propshaft...
Safety Recall 10038A - 08/10/2010
Potential Floor Mat Interference with the Accelerator Pedal: In mid July GM issued this recall which affects approximately 70,000 Pontiac Vibe vehicles, 2009-2010 model year. It has been determined that there is the potential for an unsecured or incompatible...
Update to 2010 Wiring Labor Operations - 07/02/2010
... haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers that the additional documentation, SI document ID numbers and for some labor operations, the harness...
Transportation Damage Transaction Tips - 05/12/2010
... - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied...
Chevrolet Volt - 05/12/2010
... tools and equipment. Because of those requirements not all Chevy dealers will sell the Volt. GM began making the Volts with production tooling in late March in Detroit. The Volt was unveiled at the 2007 Detroit Auto Show and is GM's attempt to solve...
GMIN Alert - 05/12/2010
GWM transactions must contain a valid GMIN for both the service advisor and the technician, effective May 2010. Transactions that are submitted with an invalid GMIN will reject. The GMIN must be added prior to re-submission in GWM. The GMIN may be found...
Missed Revenue - Active Service Consulting - 01/06/2010
... affects the level of customer care, technical repair quality and volume of service business? GM recommends an active approach to customer consulting that makes the transaction more effective, accurate and efficient. Those dealers that currently operate...
Battery Tags - 01/06/2010
... is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - November 2023 - 10/25/2023
... of the applique. As a result of error 067, incompatibility, the claim required submission with GM Authorization for review. Prior to submission the warranty administrator confirmed that the service management authorization was present and supportive...
Labor Rate - 01/29/2024
... Card Verification Form provided by the Regional Warranty Team or an Excel spreadsheet approved by GM to show all sequential job cards along with the Effective Labor Rate (ELR) calculation. Policies & Procedures Articles 5.1.A.1, 5.1.A.2 ...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... or bulletin are eligible for reimbursement. When submitting a transaction, dealers are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, submit the expense under Miscellaneous Net...
2024 Buick Envision - 07/25/2023
The 2024 Envision SUV will come with a refreshed design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Alternate Battery - 06/27/2023
Due to supply constraints of certain GM/ACDelco AGM batteries, dealers temporarily have the ability to install an alternate battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty....
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Base Time Clock Time Changes - 06/20/2022
... requested. Dealers should review the changes associated with punch time requirements for GM LTG base labor. It may be necessary to review internal processes and adapt to best accomplish time documentation policy requirements. Note: Due to...
Reject of the Month - August 2022 - 07/27/2022
... expense for a 9-day rental and a $130 tow expense for a 34-mile tow. The claim was submitted with GM Authorization for review due to the excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting...
More on Transportation Claims - 03/28/2022
... exceeds 2.0 hours or where a welded panel will require replacement without prior approval from GM, via the DBC, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. If the following damage area codes...
Reject of the Month - May 2022 - 04/26/2022
... time, and 1.8 hours OLH. Due to the OLH exceeding dealer empowerment, the claim was submitted with GM Authorization for review. A copy of the warranty and hard copy of the job card was attached to support the request. The transaction was rejected after...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
Employee Parts Discount Program - 09/26/2022
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs....
New Battery Tester - 04/22/2019
In July 2019, the Diagnostic Charge Battery Station (DCBS) will replace the GR8 unit that is currently offered through GM Dealer Equipment. Dealers that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new...
Reject of the Month - Warning 122 - 04/22/2019
Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
... haven't read the article yet, it's on the front page edition of June's Warranty News. Since then GM has sent out an administrative message alerting dealers that the additional documentation, SI document ID numbers and for some labor operations, the harness...
Transportation Damage Transaction Tips - 05/12/2010
... - this includes ZTPT transactions.Do not route ZTPT transactions - there currently isn't anyone at GM's end to review this type of transaction. It can remain in pending status indefinitely.Sublet transportation damage repairs including parts supplied...
Chevrolet Volt - 05/12/2010
... tools and equipment. Because of those requirements not all Chevy dealers will sell the Volt. GM began making the Volts with production tooling in late March in Detroit. The Volt was unveiled at the 2007 Detroit Auto Show and is GM's attempt to solve...
GMIN Alert - 05/12/2010
GWM transactions must contain a valid GMIN for both the service advisor and the technician, effective May 2010. Transactions that are submitted with an invalid GMIN will reject. The GMIN must be added prior to re-submission in GWM. The GMIN may be found...
Missed Revenue - Active Service Consulting - 01/06/2010
... affects the level of customer care, technical repair quality and volume of service business? GM recommends an active approach to customer consulting that makes the transaction more effective, accurate and efficient. Those dealers that currently operate...
Battery Tags - 01/06/2010
... is stated on the battery. Remind your parts department staff as well as your technicians of this GM warranty policy. ...
Special Policy Coverage 09275 - 03/11/2010
Fuel Odor or Spotting on Ground - Replace Fuel Pump Module: GM has issued a special coverage adjustment that applies to certain 2006 Chevrolet Cobalt, 2006 Pontiac G4 vehicles registered in Alabama, Arkansas, California, Florida, Georgia, Hawaii, Louisiana,...
Reject of the Month - November 2023 - 10/25/2023
... of the applique. As a result of error 067, incompatibility, the claim required submission with GM Authorization for review. Prior to submission the warranty administrator confirmed that the service management authorization was present and supportive...
Labor Rate - 01/29/2024
... Card Verification Form provided by the Regional Warranty Team or an Excel spreadsheet approved by GM to show all sequential job cards along with the Effective Labor Rate (ELR) calculation. Policies & Procedures Articles 5.1.A.1, 5.1.A.2 ...
Shop Supplies and Waste Disposal Fees - 05/23/2023
... or bulletin are eligible for reimbursement. When submitting a transaction, dealers are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, submit the expense under Miscellaneous Net...
2024 Buick Envision - 07/25/2023
The 2024 Envision SUV will come with a refreshed design and GM’s self-driving technology, Super Cruise. The refresh includes Buick’s new grille and front fascia with the brand’s new body mounted emblem on the hood. The Envision is the...
Service Advisor Vehicle Interface (SAVI) - 01/05/2023
It is anticipated that by mid-2023 GM will begin checking submitted warranty claims for an approved and completed dongle service lane scan (e.g. SAVI, eAdvisor, Tekion). Once the effective date has been announced, claims that are submitted without a dongle...
Alternate Battery - 06/27/2023
Due to supply constraints of certain GM/ACDelco AGM batteries, dealers temporarily have the ability to install an alternate battery when one of the following OEM batteries is not readily available for replacement under the New Vehicle Limited Warranty....
Warranty Completion Date - 06/20/2022
Closing job cards when repairs are completed is an important step in helping GM reduce vehicle repurchase (buyback) due to prolonged days in the service department for warranty repairs. With part availability still an issue, it can be easier than ever...
Base Time Clock Time Changes - 06/20/2022
... requested. Dealers should review the changes associated with punch time requirements for GM LTG base labor. It may be necessary to review internal processes and adapt to best accomplish time documentation policy requirements. Note: Due to...
Reject of the Month - August 2022 - 07/27/2022
... expense for a 9-day rental and a $130 tow expense for a 34-mile tow. The claim was submitted with GM Authorization for review due to the excessive OLH. The claim was rejected after review with the following comments: Please review: 1) You are requesting...
More on Transportation Claims - 03/28/2022
... exceeds 2.0 hours or where a welded panel will require replacement without prior approval from GM, via the DBC, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. If the following damage area codes...
Reject of the Month - May 2022 - 04/26/2022
... time, and 1.8 hours OLH. Due to the OLH exceeding dealer empowerment, the claim was submitted with GM Authorization for review. A copy of the warranty and hard copy of the job card was attached to support the request. The transaction was rejected after...
PRA Process-New Restrictions - 07/27/2022
Three new components will be restricted and require GM Pre-Repair Authorization (PRA) within the CSMT app effective August 15, 2022. The components include drive motor battery charger cables, 2021 to current model year front headlamps, and 2019 to current...
GSA Courtesy Delivery - 07/27/2022
When GM sells a vehicle to a Federal Government agency the dealer that is closest to the agency office will receive the vehicle for courtesy delivery, unless the dealer has opted out. When a vehicle is received, the dealer is to inspect the vehicle, check...
Employee Parts Discount Program - 09/26/2022
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Certified Pre-Owned Labor Operations That Require Pre-Approval - 10/01/2021
... app has updated the way to confirm coverage for repairs performed under the Chevrolet, Buick, and GMC Certified Pre-Owned warranty. After opening the Dealer Program Guide tab, select the white arrow adjacent to Category: Certified Pre-Owned Programs....
New Battery Tester - 04/22/2019
In July 2019, the Diagnostic Charge Battery Station (DCBS) will replace the GR8 unit that is currently offered through GM Dealer Equipment. Dealers that need or want to replace their GR8 going forward should purchase the next generation DCBS. The new...
Reject of the Month - Warning 122 - 04/22/2019
Warning 122: This transaction was reviewed by a GM Service Manager and rejected. The owner of a 2018 Chevrolet Cruze experienced a SES light and reduced power. The technician connected to GDS and diagnosed the exhaust pressure differential sensor failed...
Recall Validation - 05/29/2019
In cases where GM is unable to validate the successful completion of a safety, noncompliance, or emission recall that involves module reprogramming, the recall is reopened in IVH and the paid transaction is subject to debit. In these cases, a new job...
Data Analysis - 06/26/2019
GM analyzes warranty transactions processed by the entire region and is able to calculate how often to anticipate certain types of repairs by vehicle type (e.g. GMC truck, Chevrolet car, Chevrolet truck). Furthermore, GWM also calculates the average expenses ...
OLH Approval - 01/21/2019
GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy ...
Missing Radio Programming Steps - 02/21/2019
GM recently reported in GCUS-9-7288 that they have received customer comments of radio related performance issues, and in review of those concerns, they identified that some technicians are not following published radio programming procedures. These procedures ...
Courtesy Transportation Reminders - 02/21/2019
... vehicle, or one that is within the past one model year. Reimbursement will not be provided for non-GM vehicles. The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Three-Cylinder Engine - 01/03/2020
... offered with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive...
Reject of the Month - Error code 229 - 01/29/2020
... Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
UAW strike - 12/02/2019
The UAW strike that stopped GM production for 40 days has affected many supplies, including American Axle and Manufacturing Holdings Inc., Tenneco, Aptiv, Lear Corp., Valeo, and Magna International, to name a few. As a result of the strike 130 suppliers...
Claiming Parts Expediting - 08/27/2019
... have come to expect. The goal is to help dealers achieve total customer satisfaction during their GM warranty period. Parts ordered in a standard order are shipped to dealers at no cost. CSO parts typically ship in two or more days. If you need a part...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... inside the throttle body end of the tube, reconnecting the tube, and clearing trouble codes. GM’s review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When...
Accounting of Labor Time - 06/29/2021
... Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on...
Employee Discount Program - 09/22/2020
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Coolant and Recall 18138 - 06/25/2018
... Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant:...
2019 Full Size Truck - 08/20/2018
GM will be offering a redesigned, next generation GMC Sierra and Chevrolet Silverado for the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between ...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Reject of the Month - Error code 111 - 12/19/2018
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Service Management Approvals & Authorizations - 10/23/2018
... these responsibilities are delegated to other members of management those members must comply with GM Policy and Procedure requirements. Warranty administrators, technicians, other support, or hourly personnel are not empowered to provide service management...
High Frequency Labor Operations - 11/29/2018
... on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective battery claims. There is nothing...
Customer Reimbursement - 02/20/2018
... card. The dealer must be able to provide a copy or proof of the canceled check upon request from GM, as proof of reimbursement. Claim the $20 administrative allowance that is eligible with customer reimbursement transactions in the Admin Allowance/Net...
The Cause of Failure - 03/26/2018
... lists Details of Concern, Cause, and Correction as one of the eight points taken from the GM Policies and Procedures Manual that represents key GM requirements for service operations. The eight points in this bulletin are always looked at during an audit...
Associated Accessories - 05/22/2018
... the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of labor is accomplished...
Recalls 16007 / 17287 - 11/21/2017
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Recalls 16007 / 17287 - 11/21/2017
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate ...
GM analyzes warranty transactions processed by the entire region and is able to calculate how often to anticipate certain types of repairs by vehicle type (e.g. GMC truck, Chevrolet car, Chevrolet truck). Furthermore, GWM also calculates the average expenses ...
OLH Approval - 01/21/2019
GM published a document last year titled, “10 Most Common Warranty Deviations.” If you’re interested in seeing the top 10 warranty chargebacks displayed in this document you can find it in the Warranty Resource Center App in the Policy ...
Missing Radio Programming Steps - 02/21/2019
GM recently reported in GCUS-9-7288 that they have received customer comments of radio related performance issues, and in review of those concerns, they identified that some technicians are not following published radio programming procedures. These procedures ...
Courtesy Transportation Reminders - 02/21/2019
... vehicle, or one that is within the past one model year. Reimbursement will not be provided for non-GM vehicles. The number of vehicle rental reimbursement days claimed must be justified by the warranty repairs performed. Excessive use of a rental vehicle...
Three-Cylinder Engine - 01/03/2020
... offered with a 1.2 and 1.3 liter turbo-charged 3-cylinder engine starting in 2020. The last time GM sold a vehicle in the US with a 3-cylinder was in 2000. The Chevrolet Metro was equipped with a 1.0L non-turbo engine. The Encore GX is scheduled to arrive...
Reject of the Month - Error code 229 - 01/29/2020
... Labor Code 8463730 on job card 12345 is related to labor code 8466430. In August 2019 a 2015 GMC Sierra was in the service department for a transmission concern, the vehicle would not shift. The technician found clutch debris after removing the...
Determining Powertrain Coverage & Labor Ops - 12/02/2019
The Powertrain warranty on GM vehicles varies, depending on the vehicle. Service advisors should always verify powertrain warranty coverage via Investigate Vehicle History. Once the powertrain warranty coverage is known and after a diagnosis of the customer’s...
UAW strike - 12/02/2019
The UAW strike that stopped GM production for 40 days has affected many supplies, including American Axle and Manufacturing Holdings Inc., Tenneco, Aptiv, Lear Corp., Valeo, and Magna International, to name a few. As a result of the strike 130 suppliers...
Claiming Parts Expediting - 08/27/2019
... have come to expect. The goal is to help dealers achieve total customer satisfaction during their GM warranty period. Parts ordered in a standard order are shipped to dealers at no cost. CSO parts typically ship in two or more days. If you need a part...
PIP5710 Charge Air Cooler Tube - 01/27/2021
... inside the throttle body end of the tube, reconnecting the tube, and clearing trouble codes. GM’s review of warranty claims showed over 80% of this repair were submitted with the incorrect labor operation (the regular operation from the LTG). When...
Accounting of Labor Time - 06/29/2021
... Article 6.2.5 addresses technician identification and accounting of labor time. Labor time paid by GM must be documented on the technician’s time ticket by job card. The job card number, technician ID, actual date and start/stop times while on...
Employee Discount Program - 09/22/2020
... in the program. The program is available toward the purchase of eligible customer pay parts at GM participating dealerships with a minimum $25 value before discounts and taxes. Transactions are submitted through GWM with transaction type ZSSP. The reimbursement...
Coolant and Recall 18138 - 06/25/2018
... Service Update 18138 for a low coolant condition in 2017-2018 Chevrolet Silverado HD and GMC Sierra HD vehicles equipped with a 6.6L diesel engine, confirm that the accurate price is claimed. Part Number 12378390: 50/50 Premix Dex-Cool coolant:...
2019 Full Size Truck - 08/20/2018
GM will be offering a redesigned, next generation GMC Sierra and Chevrolet Silverado for the 2019 model year, anticipated for arrival in dealerships in late 2018. Once released, both the new and the old models will be available. To differentiate between ...
TAC Case Handling - 08/20/2018
The GM Service Technical College (STC) announced a new course that is part of the 2018 STS Fundamentals requirement and will also be a 2019 STS Requirement. The course is titled Dealer Contact Management: Technical Assistance Center Case Handling training...
Reject of the Month - Error code 111 - 12/19/2018
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Service Management Approvals & Authorizations - 10/23/2018
... these responsibilities are delegated to other members of management those members must comply with GM Policy and Procedure requirements. Warranty administrators, technicians, other support, or hourly personnel are not empowered to provide service management...
High Frequency Labor Operations - 11/29/2018
... on this three-month report and the excess is 10. Since 2016 and newer batteries all require GM authorization, where the Midtronics test code is verified before the claim is paid, this dealership truly had 40 defective battery claims. There is nothing...
Customer Reimbursement - 02/20/2018
... card. The dealer must be able to provide a copy or proof of the canceled check upon request from GM, as proof of reimbursement. Claim the $20 administrative allowance that is eligible with customer reimbursement transactions in the Admin Allowance/Net...
The Cause of Failure - 03/26/2018
... lists Details of Concern, Cause, and Correction as one of the eight points taken from the GM Policies and Procedures Manual that represents key GM requirements for service operations. The eight points in this bulletin are always looked at during an audit...
Associated Accessories - 05/22/2018
... the Associated Accessories Manufacturer, include the manufacturer name, the service part name or GM part number. The Associated Accessory GM Part Number must be entered in the Reference Number field of the GWM transaction. Reimbursement of labor is accomplished...
Recalls 16007 / 17287 - 11/21/2017
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
Recalls 16007 / 17287 - 11/21/2017
... again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the module associated with recalls 16007 and 17287....
STS Results and Empowerment - 01/22/2018
As GM continues to optimize the new Center of Learning platform, empowerment restrictions will continue to be deferred based on STS percent completion through the first quarter of 2018. Effective January 1, 2018, all dealers that were on Dealer Empowerment...
Flush Codes on Customer Pay Job Cards - 04/17/2017
GM requires the use of the DT-45096 tool to flush and flow test the transmission oil cooler and the oil cooler pipes after the transmission is removed for repairs. The flush code must be carefully recorded on the job card and entered in the appropriate ...
Hybrid Batteries - 10/24/2017
While we are aware of the specific electronic products that are available for exchange through a GM authorized Electronic Service Center (ESC), it may not be common knowledge that the exchange process applies to certain batteries that are available through...
Field Service Engineer - 08/22/2017
GM FSE personnel are located throughout the USA to assist dealers with vehicle repairs, reduce buybacks, provide feedback to Brand Quality and Product Engineering on field issues, and provide state of health feedback as a basis for improving service department ...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
OnStar Go - 12/21/2016
... through their vehicle’s built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar G...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
180-Day Transaction Submission Time Limit - 05/23/2016
... are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake a look at your receivable schedule. Anything nearing 180-days must be handled ASAP. ...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Empowerment - 03/01/2016
... tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain Coverage Table 3 has been updated to provide a time and mileage table for 2007-2012 model year Buick, Cadillac,...
Cadillac V-Series - 12/01/2015
... on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory. The VIN-matched envelopes...
Wheel Alignment Policy Updates - 10/23/2015
... an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less than 500 miles. Information regarding this report can...
JK Tyre Added to GWM - 10/23/2015
... be bypassed when replacing American Cargo Tires manufactured by JK Tyre. On October 19, 2015, GM issued notification that dealers are to immediately resume the normal tire PRA process when replacing American Cargo tires under warranty as the manufacturer...
November 2015 Recall Update - 10/23/2015
... the involved models. The 2012 model year Buick Enclave, LaCrosse, Regal; Chevrolet Traverse; and GMC Acadia vehicles are not involved and have been removed from the model description. Dealers are to either replace the throttle body assembly or the throttle...
Certified Elite - 01/11/2016
... December, 2015 program will retain their Elite status, including benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for...
Maintenance Programs - 09/02/2015
... scheduled maintenance on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from...
New Vehicle Tire Warranty Program - 10/02/2015
... "Proration should be based off of the accumulated mileage on the replacement tire, using the GM Tire Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the...
Core Price Change - 06/30/2015
... the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between March 8, and June 5, 2015. Credits...
Bulk Parts - 06/30/2015
... ( a 4.5KG container is $675) Where is the Parts & Accessories Quick Reference Card?The GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures...
M1 Concourse - 06/30/2015
The lot of a former GM factory in Pontiac, MI, is going to be reborn as a private playground for hard core car enthusiasts. It will include an onsite race track and private car condos. The $60 million project broke ground in June and is scheduled to open...
Recall 14299A - 10/03/2014
... in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle, applicator gun...
STS Requirements - 11/25/2014
The GM Service Technical College has made Emerging Issues a 2014 STS requirement for Chevrolet, GMC, Buick, and Cadillac dealerships. To satisfy this requirement, all dealerships are required to have at least one technician complete each of the twelve...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
... will be available to simplify the dealer ordering process for all ignition switch recall parts. GM has also created an Ignition Switch Ordering Tool. The tool is available in the Parts Workbench and provides the correct kit part number based on the VIN...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the ...
Ignition Switch & the WPC - 08/05/2014
... provides credit, acknowledgement, and tracking information that the dealer returned the part to GM. ...
Camaro Z28 - 07/01/2014
... 2015. Ford is redesigning the Mustang this fall and has a Shelby performance version in the works; GM may want to keep the Z28 in the product line-up. The Z28 is equipped with a 7.0L V8 delivering 0 to 60 mph in 3.9 seconds. ...
While we are aware of the specific electronic products that are available for exchange through a GM authorized Electronic Service Center (ESC), it may not be common knowledge that the exchange process applies to certain batteries that are available through...
Field Service Engineer - 08/22/2017
GM FSE personnel are located throughout the USA to assist dealers with vehicle repairs, reduce buybacks, provide feedback to Brand Quality and Product Engineering on field issues, and provide state of health feedback as a basis for improving service department ...
Center of Learning - 09/27/2017
Due to ongoing system issues since the launch of the new Center of Learning site on August 7, GM has announced that dealer empowerment quarterly STS training thresholds have been suspended. Empowerment restrictions that would have been implemented in...
OnStar Go - 12/21/2016
... through their vehicle’s built-in 4G LTE modem. The success of the service will depend on GM’s ability to attract partners and offer a wide variety of apps so that consumers don’t defer to their smartphones instead of using OnStar G...
Warranty Parts Center - 10/26/2016
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
180-Day Transaction Submission Time Limit - 05/23/2016
... are partially paid must be resolved within the 180-day periodRepair authorization received from a GM representative does not waive the 180-day requirementTake a look at your receivable schedule. Anything nearing 180-days must be handled ASAP. ...
Safety Recall 15822 - 05/23/2016
This recall affects certain 2014-2015 Chevrolet Silverado and GMC Sierra 1500 Series trucks. GM has announced that there are two different repair procedures for the recall that involve different parts. The first remedy requires replacement of the driver-side...
Empowerment - 03/01/2016
... tools. Powertrain Coverage Table 2 has been revised to reflect 2007-2015 model year Chevrolet, GMC, Pontiac, Saturn vehicles. Powertrain Coverage Table 3 has been updated to provide a time and mileage table for 2007-2012 model year Buick, Cadillac,...
Cadillac V-Series - 12/01/2015
... on the computer, they must insert a high-speed SD card into the vehicle's system before recording. GM will be issuing VIN-matched SD cards as a gift to V-series customers. Dealers will receive SD cards for vehicles in inventory. The VIN-matched envelopes...
Wheel Alignment Policy Updates - 10/23/2015
... an alignment needs to be performed on a vehicle with less than 500 miles on the odometer. GM recommends a Field Product Report be completed for vehicles requiring a wheel alignment with less than 500 miles. Information regarding this report can...
JK Tyre Added to GWM - 10/23/2015
... be bypassed when replacing American Cargo Tires manufactured by JK Tyre. On October 19, 2015, GM issued notification that dealers are to immediately resume the normal tire PRA process when replacing American Cargo tires under warranty as the manufacturer...
November 2015 Recall Update - 10/23/2015
... the involved models. The 2012 model year Buick Enclave, LaCrosse, Regal; Chevrolet Traverse; and GMC Acadia vehicles are not involved and have been removed from the model description. Dealers are to either replace the throttle body assembly or the throttle...
Certified Elite - 01/11/2016
... December, 2015 program will retain their Elite status, including benefits, through December 2016. GM has also announced that the program will be undergoing changes to enhance the prestige of attaining Certified Elite status, including a requirement for...
Maintenance Programs - 09/02/2015
... scheduled maintenance on vehicles with branded titles and/or warranty blocks require h-routing for GM Authorization.Labor Operations: All of the maintenance program labor operations and dollar amounts are available in the LTG. Select Service from...
New Vehicle Tire Warranty Program - 10/02/2015
... "Proration should be based off of the accumulated mileage on the replacement tire, using the GM Tire Warranty Prorating Table above accordingly," was added to the What is Covered section.The warranty labor codes and labor time table at the end of the...
Core Price Change - 06/30/2015
... the original pipe did not have the converters in it as the new does. To address this issue, GM notified dealers on June 5, 2015, that they would price protect all dealer purchases of the part from GMCCA between March 8, and June 5, 2015. Credits...
Bulk Parts - 06/30/2015
... ( a 4.5KG container is $675) Where is the Parts & Accessories Quick Reference Card?The GM Dealer Replacement Parts Warranty Quick Reference Chart is available as an attachment for download in the Parts and Accessories Policies and Procedures...
M1 Concourse - 06/30/2015
The lot of a former GM factory in Pontiac, MI, is going to be reborn as a private playground for hard core car enthusiasts. It will include an onsite race track and private car condos. The $60 million project broke ground in June and is scheduled to open...
Recall 14299A - 10/03/2014
... in the recall addressing an unintended ignition key rotation. Pre-shipment of parts supplied by GMCCA will continue until further notice to dealers with involved vehicles. Dealers may order Loctite adhesive, primer, 3M adhesive, nozzle, applicator gun...
STS Requirements - 11/25/2014
The GM Service Technical College has made Emerging Issues a 2014 STS requirement for Chevrolet, GMC, Buick, and Cadillac dealerships. To satisfy this requirement, all dealerships are required to have at least one technician complete each of the twelve...
Recalls 13454C, 14063C, 14092B, 14113D, & 14133D - 01/21/2015
... will be available to simplify the dealer ordering process for all ignition switch recall parts. GM has also created an Ignition Switch Ordering Tool. The tool is available in the Parts Workbench and provides the correct kit part number based on the VIN...
Important! Recall 14116 - 12/19/2014
... proper procedures. If that is the case, the additional sensors should not be submitted to GM for payment. ...
ACDelco Brake Shoe Kit - 08/05/2014
GM has requested return of service inventory of ACDelco Brake Shoe Kit part numbers 19287975, 18030015, 19255646, 19158721, 19292719, 19255647, 19165999, 19292720, and 19286423 with the package date code of 13091 to 14109. The first two digits of the ...
Ignition Switch & the WPC - 08/05/2014
... provides credit, acknowledgement, and tracking information that the dealer returned the part to GM. ...
Camaro Z28 - 07/01/2014
... 2015. Ford is redesigning the Mustang this fall and has a Shelby performance version in the works; GM may want to keep the Z28 in the product line-up. The Z28 is equipped with a 7.0L V8 delivering 0 to 60 mph in 3.9 seconds. ...
4G Service - 06/06/2014
GM will roll out an embedded high-speed Internet connection across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum ...
Tire Replacement Labour Operations - 06/06/2014
... cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to...
Scheduled Maintenance Programs - 04/03/2014
In August, 2013, GM released a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to...
Claim Pre-Approval - 07/30/2024
... be required with the request. While the required fields are not new, they are now required so that GM receives the necessary supporting information. This process will help avoid unnecessary reworks and delays in the request. The following fields must...
Reject of the Month - July 2024 - 06/26/2024
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Vehicle Wide Programming - 08/28/2024
... involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field Action and...
Parts Expediting - 08/28/2024
... part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day they bring their vehicle to you, they allow you to purchase needed parts from...
Reject of the Month - September 2024 - 08/28/2024
... engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts list associated with the repair, and a...
Service Management Approval Requirements - 12/26/2023
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, service advisors, dispatchers, warranty administrators, other support or hourly personnel are not to be empowered for...
Reject of the Month - January 2024 - 12/26/2023
... 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified...
September 2015 Recall Update - 09/03/2015
... quantities of replacement front passenger air bag inflators are currently not available; GM will notify dealers and customers when parts become available. It is anticipated that the necessary parts will become available in the second quarter of 2016.Special...
April 2016 Recall Update - 04/08/2016
... Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found...
Process Changes to the WPC Program - 01/23/2017
... Information section, must be completed and sent to the WPC via email at warrantypartscenterusa@gm.com. Include supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred...
Getting to Know the New PET - 05/22/2017
... in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in use with GM Customer Assistance and in pilot with several hundred dealerships for many months, and is now active with all users. The following are a few quick tips...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... administrator resubmitted the transaction with comments supporting the repair and routed it for GM review. The transaction was rejected after review with comments stating that the panel must be replaced rather than repaired. The warranty administrator...
Courtesy Transportation Program Guidelines - 04/23/2018
The Chevrolet Buick GMC Courtesy Transportation program’s stated objective is, “To allow customers the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and...
Employee Discount Program - 10/23/2018
All salaried and hourly GM employees have received an additional five unique Certified Service GM Employee Discount authorizations that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with...
Labor Rate Enrollment - 10/23/2018
... to compete aggressively for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form contains three sections: Product Field...
Canadian Vehicles in the United States - 12/29/2020
... Warranties and future transaction history from KM to MI. Authorized ESC’s who convert a GM vehicle speedometer from KM to MI will provide the appropriate information to GM to update IVH. When servicing a vehicle where IVH has not been updated but...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
PDI Accessories - 06/29/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with...
Labor Operation Selection - 06/29/2021
... than one component to completely satisfy your customer’s concern. In bulletin 18-NA-146, GM states the following: One Concern but Separate Causes: When two unrelated causes are found contributing to a single complaint, then these should be claimed...
GM will roll out an embedded high-speed Internet connection across most of its lineup beginning this month. There will be a wide range of subscription options available for everyone from techies to the technologically curious. The wide pricing spectrum ...
Tire Replacement Labour Operations - 06/06/2014
... cost is prorated, labour to mount and balance the tire is not prorated and completely covered by GM. See bulletin 00-03-10-003R for specifics and see the Labour Time Guide for the manufacturer specific labour operation. You are allowed to claim up to...
Scheduled Maintenance Programs - 04/03/2014
In August, 2013, GM released a quick reference sheet for Scheduled Maintenance Programs for select 2013 and 2014 model year vehicles. The Scheduled Maintenance Programs consist of oil changes, tire rotations and Multi-Point Vehicle Inspections (up to...
Claim Pre-Approval - 07/30/2024
... be required with the request. While the required fields are not new, they are now required so that GM receives the necessary supporting information. This process will help avoid unnecessary reworks and delays in the request. The following fields must...
Reject of the Month - July 2024 - 06/26/2024
... The advisor reviewed the transaction and directed the dealer to re-submit the transaction with GM Authorization for review. Furthermore, the advisor counseled that the error is received when the entered repair completion date is greater than 60 days...
Vehicle Wide Programming - 08/28/2024
... involves certain 2023-24 Cadillac Lyriq, 2024 Cadillac XT4, Chevrolet Blazer EV, Silverado EV, GMC Hummer EV SUV, Sierra EV, 2023 Chevrolet Colorado, GMC Canyon and 2022-24 GMC Hummer EV Pickup. The latest bulletin update includes both Field Action and...
Parts Expediting - 08/28/2024
... part your technician needs to repair your customer’s vehicle. And because it is important to GM that your customer’s warranty concerns are corrected the same day they bring their vehicle to you, they allow you to purchase needed parts from...
Reject of the Month - September 2024 - 08/28/2024
... engine replacement on a 2024 Chevrolet Silverado with 38 miles on the odometer was accepted after GM review. The warranty administrator attached a copy of the job card detailing the 3 C’s, the parts list associated with the repair, and a...
Service Management Approval Requirements - 12/26/2023
... employees, the performance of the service department, and the responsibility for administering the GM warranties. Service technicians, service advisors, dispatchers, warranty administrators, other support or hourly personnel are not to be empowered for...
Reject of the Month - January 2024 - 12/26/2023
... 021: Service Agent exceeded the allowed amount for ZPTI transaction type The owner of a 2015 GMC Sierra brought their vehicle to the service department for review of a check engine light. The technician performed diagnosis, noted several DTCs, and identified...
September 2015 Recall Update - 09/03/2015
... quantities of replacement front passenger air bag inflators are currently not available; GM will notify dealers and customers when parts become available. It is anticipated that the necessary parts will become available in the second quarter of 2016.Special...
April 2016 Recall Update - 04/08/2016
... Coverage 14159C: Excessive Engine Oil Consumption: Certain 2010 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L (RPO LAF) engine are involved in the recently updated bulletin. The bulletin has been revised to adjust the labor times found...
Process Changes to the WPC Program - 01/23/2017
... Information section, must be completed and sent to the WPC via email at warrantypartscenterusa@gm.com. Include supporting shipping documents. Form B, found in Service Forms, is completed and sent to your DMA if a catastrophic event has occurred...
Getting to Know the New PET - 05/22/2017
... in GlobalConnect within the Dealer Aftersales Empowerment Portal. The tool has been in use with GM Customer Assistance and in pilot with several hundred dealerships for many months, and is now active with all users. The following are a few quick tips...
Reject of the Month - Rust Through Perforation Repairs - 01/22/2018
... administrator resubmitted the transaction with comments supporting the repair and routed it for GM review. The transaction was rejected after review with comments stating that the panel must be replaced rather than repaired. The warranty administrator...
Courtesy Transportation Program Guidelines - 04/23/2018
The Chevrolet Buick GMC Courtesy Transportation program’s stated objective is, “To allow customers the convenience of alternative short-term transportation for either a service visit or an opportunity to test drive the latest GM vehicles and...
Employee Discount Program - 10/23/2018
All salaried and hourly GM employees have received an additional five unique Certified Service GM Employee Discount authorizations that are valid through December 31, 2018. The authorizations may be used on their own vehicles or they may be shared with...
Labor Rate Enrollment - 10/23/2018
... to compete aggressively for customer pay work. Option C dealers are required to comply with GM’s standard parts reimbursement rate of 40%, unless otherwise agreed upon by GM. If the dealer’s current rate is higher than the standard rate,...
The Product Field Action Vehicle Report (CAM-03) form - 07/23/2018
... the form. It may also be emailed with supporting documentation to productfieldactionvehiclereport@gm.com. The new form has been designed to speed dealer submission and form processing. The new CAM-03 form contains three sections: Product Field...
Canadian Vehicles in the United States - 12/29/2020
... Warranties and future transaction history from KM to MI. Authorized ESC’s who convert a GM vehicle speedometer from KM to MI will provide the appropriate information to GM to update IVH. When servicing a vehicle where IVH has not been updated but...
Special Coverage Within Warranty & Beyond Warranty - 11/25/2020
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
OnTRAC Renew & Switch - 05/29/2020
In April GM announced a new OnTRAC feature called “Renew”. This feature was created to prevent rental contracts from exceeding 30 days. When a rental agreement contract goes over 30 days, it’s no longer considered a rental and the Graves...
Warranty Parts Center (WPC): - 07/30/2020
Our forum users brought to light an important change with the UPS Complete View Returns Interface (GM Warranty Part Returns-UPS Shipping Interface) that took effect June 15, 2020. These temporary changes are a result of security protocol updates at UPS. From...
PDI Accessories - 06/29/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let’s go through the process. Begin by checking Investigate Vehicle History to evaluate the vehicle build and compare it with...
Labor Operation Selection - 06/29/2021
... than one component to completely satisfy your customer’s concern. In bulletin 18-NA-146, GM states the following: One Concern but Separate Causes: When two unrelated causes are found contributing to a single complaint, then these should be claimed...
Pre-Repair Authorization - 07/27/2021
... been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT). The latest version was released on July 1, 2021 and now includes the...
Bulletin Updates - 04/29/2021
... The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement via GWM. Refer...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Service Policies and Procedures Updates - 03/27/2020
... & Procedures Article 4.4 Ride sharing has been added as an alternative to a shuttle. While GM already allowed a public transportation option (including Uber/Lyft) with reimbursement up to $38 per day/$114 per visit, the policy now states that ride...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is...
Policy Evaluation Tool - 08/30/2021
... and the fact that the component was just out of warranty, the service manager elected to increase GM’s participation to 100%, with the customer’s participation 0%. Dealers are empowered to deviate from the Policy Evaluation Tool...
Reject of the Month - March 2022 - 02/23/2022
... Repair authorization. In this case, management verified that both repair lines 1 and 2 were GM’s responsibility and not a result of improper diagnosis prior to applying authorization. TIP: Management authorization for repeat repairs must...
Clock Time - 03/28/2022
... a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the repair as warranty, even though there is no clock time on the job card. As a best practice, once it...
Transportation Claim Inspections and Submissions - 10/28/2022
... for prompt payment of transportation transactions and is crucial, at times, when it comes to GM’s ability to collect on behalf of the dealership from the carrier. If damage is found during the inspection, complete and accurate damage codes must...
Reject of the Month - July 2022 - 06/20/2022
... received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments to refer to the attached job card for OLH approval. The attached documents included a copy of the hard/shop copy of the claim...
Prior to Repair Approvals - 05/25/2022
... section cannot be left blank. When it comes to what repairs can be made on stock vehicles, GM simply states that reconditioning or refurbishing a GM used vehicle, at their expense, is not allowed. Improving the vehicle’s condition and value prior...
Bulletin Updates - 05/23/2023
... to the list of ESC components. The ESC components listed are available for exchange through a GM authorized Electronic Service Center or Battery Service Center. The example reference information listed within the Exchange Components on Restriction-TAC...
Parts Scrapping - 04/25/2023
... card number. It is recommended to also identify the last 8 digits of the VIN and job card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts...
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
General Services Administration - 01/24/2023
GM sells Chevrolet, Buick, GMC and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the ...
New Vehicle Tire Warranty Program - 11/29/2023
... 2019MY Buick vehicles and the other that is applicable to 2020MY and newer Chevrolet, Buick, and GMC vehicles. Refer to the Tire Warranty Coverage Reference Card for the latest proration detail. Reminder: Proration applies to the cost-plus...
End of Year - 11/29/2023
... the time now to be diligent in claim submission to help with the year-end push. Remember: GM allows 180 days to process and get claims paid in GWM, don’t wait till the last day or last minute. Difficult or troublesome claim that you are struggling...
Pre-Repair Authorization - 08/29/2023
... Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 ...
Coverage Code P - 07/25/2023
... to the Powertrain Coverage Code table found within the Preface section of the LTG. At that time GM announced that the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective...
Reject of the Month - February 2023 - 01/24/2023
... for reimbursement: For each valid service offer redeemed at your dealership 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement...
New Labor Operation - 01/04/2023
... be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s concern is remedied when a technician resets the power by disconnecting and reconnecting a connector, fuse,...
Greater Than 60 Days - 11/21/2022
... are circumstances preventing a less than 60-day job card open to completion date, submit with GM Authorization at first submission. ...
Reject of the Month - March 2023 - 02/28/2023
... or those that may cause the repair to reject as excessive. Electronic Parts Information (GM EPIC) provides a description of the part, part pricing, and the part’s group number. Review each part number for its description as well as the group...
Coverage Code P - 07/27/2022
... description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM is working to populate the data for all of the labor codes, warranty administrators and service personnel should continue to utilize existing resources...
... been revised to include the 2022 model year as well as include additional items that will require GM Pre-Repair Authorization via the Certified Service Mobile Toolbox (CSMT). The latest version was released on July 1, 2021 and now includes the...
Bulletin Updates - 04/29/2021
... The bulletin continues to state for each eligible Takata air bag recall repair performed at a GM dealership for which the vehicle owner requested courtesy transportation; dealers should submit for courtesy transportation reimbursement via GWM. Refer...
Reject of the Month - 10/23/2019
Error code 066: Labor code 3420860 is restricted and requires GM Authorization. The owner of a 2019 Chevrolet Silverado, with just over 100 miles on the odometer, reported that the vehicle display was reporting that the SD card was not functioning properly. The...
Service Policies and Procedures Updates - 03/27/2020
... & Procedures Article 4.4 Ride sharing has been added as an alternative to a shuttle. While GM already allowed a public transportation option (including Uber/Lyft) with reimbursement up to $38 per day/$114 per visit, the policy now states that ride...
Reject of the Month - Error code 850, 851, 852 - 06/26/2019
... requiring SPS Warranty Code. These three error codes have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is...
Policy Evaluation Tool - 08/30/2021
... and the fact that the component was just out of warranty, the service manager elected to increase GM’s participation to 100%, with the customer’s participation 0%. Dealers are empowered to deviate from the Policy Evaluation Tool...
Reject of the Month - March 2022 - 02/23/2022
... Repair authorization. In this case, management verified that both repair lines 1 and 2 were GM’s responsibility and not a result of improper diagnosis prior to applying authorization. TIP: Management authorization for repeat repairs must...
Clock Time - 03/28/2022
... a policy repair or it is determined the repair needed is covered under the Powertrain warranty, GM allows for service management to approve the repair as warranty, even though there is no clock time on the job card. As a best practice, once it...
Transportation Claim Inspections and Submissions - 10/28/2022
... for prompt payment of transportation transactions and is crucial, at times, when it comes to GM’s ability to collect on behalf of the dealership from the carrier. If damage is found during the inspection, complete and accurate damage codes must...
Reject of the Month - July 2022 - 06/20/2022
... received on a warranty transaction that included 1.5 hrs OLH. The claim was submitted with GM Authorization with comments to refer to the attached job card for OLH approval. The attached documents included a copy of the hard/shop copy of the claim...
Prior to Repair Approvals - 05/25/2022
... section cannot be left blank. When it comes to what repairs can be made on stock vehicles, GM simply states that reconditioning or refurbishing a GM used vehicle, at their expense, is not allowed. Improving the vehicle’s condition and value prior...
Bulletin Updates - 05/23/2023
... to the list of ESC components. The ESC components listed are available for exchange through a GM authorized Electronic Service Center or Battery Service Center. The example reference information listed within the Exchange Components on Restriction-TAC...
Parts Scrapping - 04/25/2023
... card number. It is recommended to also identify the last 8 digits of the VIN and job card date. GM requires that defective warranty parts be retained by the dealership for seven days. Recall parts may now be scrapped immediately after payment. Parts...
The Letter of Notification (LON) - 01/04/2023
The Letter of Notification or LON is an official GM form that documents damage found during certain circumstances, such as a deferred inspection, concealed damage inspection or when other delivery receipt issues arise. A LON must be sent to the...
General Services Administration - 01/24/2023
GM sells Chevrolet, Buick, GMC and Cadillac vehicles to various agencies of the Federal Government. Dealers may be called upon to participate in the pre-delivery inspection service for those vehicles. There will be no vehicle documents sent to the ...
New Vehicle Tire Warranty Program - 11/29/2023
... 2019MY Buick vehicles and the other that is applicable to 2020MY and newer Chevrolet, Buick, and GMC vehicles. Refer to the Tire Warranty Coverage Reference Card for the latest proration detail. Reminder: Proration applies to the cost-plus...
End of Year - 11/29/2023
... the time now to be diligent in claim submission to help with the year-end push. Remember: GM allows 180 days to process and get claims paid in GWM, don’t wait till the last day or last minute. Difficult or troublesome claim that you are struggling...
Pre-Repair Authorization - 08/29/2023
... Bulletin, 18NA306, was updated in mid-August to include a new component that became available for GM PRA via the Certified Service Mobile Toolbox (CSMT) app on August 21, 2023. *2022-Current Model Year IP Extension/Upper Trim Panel. The associated...
Personal Property Damage - 07/25/2023
GM will reimburse a customer for damage to their personal property arising out of a claimed product related concern when a vehicle is covered under an applicable warranty. This would be for goods located in the vehicle. Examples from bulletin 09-00-89-008 ...
Coverage Code P - 07/25/2023
... to the Powertrain Coverage Code table found within the Preface section of the LTG. At that time GM announced that the transition from the coverage code table to powertrain coverage identification with the labor operation would take 6-8 months. Effective...
Reject of the Month - February 2023 - 01/24/2023
... for reimbursement: For each valid service offer redeemed at your dealership 12/1/2022-2/28/2023, GM will reimburse the dealership through the Global Warranty System. Use labor operation code 0602431 for the $100 reimbursement. Enter the reimbursement...
New Labor Operation - 01/04/2023
... be used with 2022 and previous model year vehicles. The new code has been put into place to help GM isolate instances where a customer’s concern is remedied when a technician resets the power by disconnecting and reconnecting a connector, fuse,...
Greater Than 60 Days - 11/21/2022
... are circumstances preventing a less than 60-day job card open to completion date, submit with GM Authorization at first submission. ...
Reject of the Month - March 2023 - 02/28/2023
... or those that may cause the repair to reject as excessive. Electronic Parts Information (GM EPIC) provides a description of the part, part pricing, and the part’s group number. Review each part number for its description as well as the group...
Coverage Code P - 07/27/2022
... description page, similar to how Emission (E, E1, E2) warranty codes are displayed. While GM is working to populate the data for all of the labor codes, warranty administrators and service personnel should continue to utilize existing resources...
Customer Concern Not Duplicated Labor Operations - 04/26/2022
... to successful and prompt identification of potential issues. To aid dealers in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers...
Chassis Parts Lifetime Warranty - 05/25/2022
... parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for...
Enhancements - 10/28/2022
... This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the...
Battery Maintenance Report - 07/27/2022
... of charge (SOC) or Start and Move to prevent tire flat spotting and/or brake degradation. GM recommends that the report is monitored once per week, preferably every Monday morning as a best practice. Since Regional data is run early Monday morning,...
2022 Policies & Procedures Updates - 03/28/2022
... time in the section that outlines what situations require a separate clock time. Last year GM reworked many internal transmission repair labor operations to include add times for diagnosis and cleaning and inspecting parts for reuse. Both of these variable...
Reject of the Month - April 2022 - 03/28/2022
... accurate based on the Transaction History for the VIN from IVH the claim was resubmitted with GM Authorization. After WSC review, the claim was rejected with the following comment: Reject 861 is a system generated reject in conjunction with OnStar...
A Warranty Administrators Day - 10/01/2021
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. Next, move on to the Rejected folder. In GWM, enter the job card number...
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
Miscellaneous - 10/01/2021
GM states that all elements of a warranty repair must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s ...
Special Coverage Policy Repairs - 08/27/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment....
Air Conditioning Guidelines - 04/22/2019
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen,...
Pre-Repair Authorization - 03/26/2019
Pre-Repair Authorization - In December 2017, GM notified certain dealers of their involvement in the PRA Pilot Program. The dealers that were included in the pilot were required to obtain wholesale pre-approval for warranty replacement of wheels, exterior...
Bulletin Updates - 02/21/2019
... Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin addresses 8 critical points...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... to duplicate the concern, they should be paid. Plus, if the labor operation isn’t submitted, GM doesn’t know these customer concerns are out there. GM no longer requires service management approval for CCND labor operations, but that...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... repairs for defects are allowed, however, reconditioning the vehicle for a higher profit at GM’s expense is not allowed. If the vehicle is a stock unit, service management must sign on the authorization to repair line of the job card. This is the...
Battery Bulletin Update - 03/22/2021
... to monitor the battery, independent of vehicle ignition cycle. The information is uploaded to GM to provide the dealer with a customer report. The 12V Battery Testing section of the bulletin contains several updates from the previous bulletin version....
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Reminder: Seals and Gaskets - 09/22/2020
... are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the seal or gasket was damaged during installation or the mating surface(s) were improperly prepared. Therefore, a failure within six...
CSMT PRA App - 09/22/2020
... The decision becomes a permanent record within GWM that is available to the dealer and GM. Remember to enter the approved PRA number in the required field of the transaction. The CSMT PRA process is not to be confused with the Claim Pre-Approval process...
Panel and Rust Through Repairs - 08/20/2018
... the case of body panels, over time, corrosion happens due to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will require GM authorization for payment. Brake pads that are replaced because of a noise will not necessarily be approved, as brake noise isn’t necessarily...
Documentation Requirements - 01/21/2019
... restriction will remain in effect through the end of the year, concluding on December 31, 2019. GM will then review engine and/or transmission warranty expense to determine whether or not the requirement will continue....
New Year, New Labor Rate - 11/29/2018
... data. This amount could increase or decrease slightly based on October-November results, although GM guarantees a 2.5% increase. TIP: View your warranty labor rate in GWM under the "View Service Agent Profile" link and select the "Labor Rates"...
Transportation Damage Notes - 03/26/2018
... address and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
Air Conditioning Season - 04/23/2018
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
... to successful and prompt identification of potential issues. To aid dealers in this process, GM enhanced the selection and location of CCND labor operations for 2022 and newer model year vehicles beginning with the May Labor Time Guide. Dealers...
Chassis Parts Lifetime Warranty - 05/25/2022
... parts that carry a lifetime warranty, both ACDelco Gold/Professional and OE, when installed at a GM dealership or sold over the counter. This lifetime warranty is on the part only and is only applicable to the original owner. Labor is only covered for...
Enhancements - 10/28/2022
... This change will make it easier to report a misbuild situation and provide quick feedback to GM to address the situation. For example: A Chevrolet emblem on a new GMC vehicle or a new vehicle delivered without the spray-in bedliner that shows on the...
Battery Maintenance Report - 07/27/2022
... of charge (SOC) or Start and Move to prevent tire flat spotting and/or brake degradation. GM recommends that the report is monitored once per week, preferably every Monday morning as a best practice. Since Regional data is run early Monday morning,...
2022 Policies & Procedures Updates - 03/28/2022
... time in the section that outlines what situations require a separate clock time. Last year GM reworked many internal transmission repair labor operations to include add times for diagnosis and cleaning and inspecting parts for reuse. Both of these variable...
Reject of the Month - April 2022 - 03/28/2022
... accurate based on the Transaction History for the VIN from IVH the claim was resubmitted with GM Authorization. After WSC review, the claim was rejected with the following comment: Reject 861 is a system generated reject in conjunction with OnStar...
A Warranty Administrators Day - 10/01/2021
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. Next, move on to the Rejected folder. In GWM, enter the job card number...
GMPP Transactions - 10/01/2021
The process for submitting GMPP claims has recently changed. GMPP was a GM associated service contract that is no longer being sold, but there are existing service contracts still in effect. ZSCT is the transaction type used to submit a GMPP claim and...
Miscellaneous - 10/01/2021
GM states that all elements of a warranty repair must follow a logical order of the repair process. This includes technician time recording, when parts are billed out on the job card, variable diagnosis time, OLH, and actual repair time. A technician’s ...
Special Coverage Policy Repairs - 08/27/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment....
Air Conditioning Guidelines - 04/22/2019
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet , and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen,...
Pre-Repair Authorization - 03/26/2019
Pre-Repair Authorization - In December 2017, GM notified certain dealers of their involvement in the PRA Pilot Program. The dealers that were included in the pilot were required to obtain wholesale pre-approval for warranty replacement of wheels, exterior...
Bulletin Updates - 02/21/2019
... Service Policies and Procedures Manual. The update also provides the latest service management and GM authorization requirements, including the Service Management Approvals and Transaction Authorizations matrix. The bulletin addresses 8 critical points...
Customer Concern Not Duplicated Labor Operations - 03/27/2020
... to duplicate the concern, they should be paid. Plus, if the labor operation isn’t submitted, GM doesn’t know these customer concerns are out there. GM no longer requires service management approval for CCND labor operations, but that...
Error 834: Repair Performed Prior to Start of Warranty - 01/28/2020
... repairs for defects are allowed, however, reconditioning the vehicle for a higher profit at GM’s expense is not allowed. If the vehicle is a stock unit, service management must sign on the authorization to repair line of the job card. This is the...
Battery Bulletin Update - 03/22/2021
... to monitor the battery, independent of vehicle ignition cycle. The information is uploaded to GM to provide the dealer with a customer report. The 12V Battery Testing section of the bulletin contains several updates from the previous bulletin version....
Components and Services with Limited Coverage - 12/29/2020
Every GM vehicle sold comes with an owner’s manual which details, among other things, services that are considered maintenance after either 7,500 miles, or for some services, 12 months. Since not many people ever open their owner’s manual,...
Reminder: Seals and Gaskets - 09/22/2020
... are not covered by the parts warranty. If a seal or gasket fails within that time frame, GM’s rationale is that the seal or gasket was damaged during installation or the mating surface(s) were improperly prepared. Therefore, a failure within six...
CSMT PRA App - 09/22/2020
... The decision becomes a permanent record within GWM that is available to the dealer and GM. Remember to enter the approved PRA number in the required field of the transaction. The CSMT PRA process is not to be confused with the Claim Pre-Approval process...
Panel and Rust Through Repairs - 08/20/2018
... the case of body panels, over time, corrosion happens due to salt, water, acids and other factors. GM covers body sheet metal panels against rust during the vehicle bumper-to-bumper warranty period. Rusted through corrosion on sheet metal panels is covered...
Maintenance, Adjustments, and Wear Items - 10/23/2018
... 7,500 miles. Brake pads are a restricted labor operation beyond 7,500 miles and will require GM authorization for payment. Brake pads that are replaced because of a noise will not necessarily be approved, as brake noise isn’t necessarily...
Documentation Requirements - 01/21/2019
... restriction will remain in effect through the end of the year, concluding on December 31, 2019. GM will then review engine and/or transmission warranty expense to determine whether or not the requirement will continue....
New Year, New Labor Rate - 11/29/2018
... data. This amount could increase or decrease slightly based on October-November results, although GM guarantees a 2.5% increase. TIP: View your warranty labor rate in GWM under the "View Service Agent Profile" link and select the "Labor Rates"...
Transportation Damage Notes - 03/26/2018
... address and fax numbers. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group. The Walk-Around Inspection must include all visible surfaces-e.g. glass, wheels, visible areas of tires, painted surfaces (including...
Air Conditioning Season - 04/23/2018
... stay cool: R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. GM will continue to roll out the environmentally friendly R-1234yf refrigerant in future models. R-1234yf is an olefin containing hydrogen, fluorine,...
Field Actions - 11/21/2017
... of the sales paperwork and not the physical delivery of the vehicle to the customer. GM has made the following tools available to the dealer to identify open field actions: Investigate Vehicle History: open/closed recalls by VIN Field Action Batch...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Service Agent Self-Review Process Revision - 04/17/2017
After reviewing dealer feedback regarding the SASR process, GM has made the decision to shorten the Observation Period durations. Previously a dealer entered into an observation period (cycle) and remained in that period for 120 days. Dealers felt...
Mail Out Review Trends - 04/17/2017
... authorization, and individual and specific on/off punch times by job card line. Additionally, GM states that any warranty/policy concern not expressed orally or in writing by the customer at initial write-up must be first inspected and verified by the...
Formerly in QuickLinks - 04/17/2017
... are now available within the App Center include BDC Support, CBGC Protection, Certified Service, GM Program Info, and Voice of the Customer. Any of the applications may be added to your shortcuts by clicking the “Add to My Shortcuts” button...
April 2017 Recall Update - 03/21/2017
... been updated to extend the expiration date of the program to August 31, 2017. Various 2008-2010 GM makes and models are involved in the recall. Customer Satisfaction Program 16088: Cylinder Head Gasket Damage: There are only 69 vehicles involved...
October 2017 Recall Update - 09/27/2017
... Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011...
Air Conditioning Repair Documentation - 06/27/2016
... air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air...
Engineering Information Bulletins - 07/28/2016
... number and it will bring up the bulletin. Engineering Information bulletins are a request by GM engineering for technicians to follow instructions given in the bulletin to help determine the root cause of the condition described. The bulletin will...
Global Warranty User Manual Updated - 04/08/2016
... during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair Authorization, Service Agent self-authorizationReconcile Results: detail on the Transaction Summary...
Recalls That Expire - 03/01/2016
GM will announce to service agents and customers a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official ...
Technical Service Bulletins - 03/01/2016
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM, accessory wheels, this is a customer pay concern. From a technical standpoint the bulletin is informative, providing the technician with the necessary tools...
Reject of the Month - 05/23/2016
In May, GM updated the list of GWM error/reject codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership...
System Upgrades - 05/24/2016
In early May of this year, GM released a Global message that GWM and IVH were undergoing system updates over the course of a weekend. These updates were made in an effort to provide prompt, consistent, and complete Field Action information to service...
Details of the Cause and Correction - 05/24/2016
... that both the customer understands what has failed and what was done to correct that failure and GM can see that information as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment...
Special Coverage Policy Updates: - 05/23/2016
... service management would like to see the repair covered, the transaction would require routing for GM authorization. If the vehicle is over 8 years old, DMA pre-approval is required and approval must be made through the Dealer Empowerment portal. If...
Reject of the Month - 06/27/2016
A 2016 GMC Acadia was delivered to a dealership with transportation damage. The dealer representative noted a dent on the left front door that was less than one inch in length. Damage code 10-04-1 was documented on the delivery receipt and signed by both...
New Battery Transaction Requirements - 04/28/2016
If you replace a battery on your customer's 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as...
Air Conditioning Season - 04/28/2016
... refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen, fluorine and...
Revised Authorization Matrix - 04/08/2016
... rental. Approval must be obtained, in writing, from the service agent's DMA/DMC by completing the GM Dealer Pre-Approval Goodwill Request found in the Dealer Aftersales Empowerment Portal. Additionally, the DMA/DMC must be notified of this lengthy rental...
The Empowerment Portal - 01/11/2016
... convenience may be quickly addressed by offering a Maintenance Letter or a Chevrolet, Buick, GMC, or Cadillac Pre-Paid Maintenance Plan, allowing the customer to return to the dealership for a positive reason to rebuild the relationship between the dealership...
The New GlobalConnect - 09/03/2015
... authorization.Global Messages: There are a few areas where users may find important messages from GM. The alerts area contains links for Service Update Bulletins and Recalls. Click the link to review release information and access the PDF to review the...
Certified Elite - 07/29/2015
The thresholds for attaining Certified Elite status as of January 2016 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Labor Operations: Closest To - 06/30/2015
... base time. OLH rules state that a separate time recording must be made to support payment. GM requires technician clock time on every warranty job card. It is not a requirement that each line on the job card has a separate time recording, but jlwarranty...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... most likely is a limit, and if asking for too much time, the transaction may reject and have to be GM authorized. The time to paint the panel after the repair has been made is also added to base time. Refer to the paint section for the paint time allowed...
... of the sales paperwork and not the physical delivery of the vehicle to the customer. GM has made the following tools available to the dealer to identify open field actions: Investigate Vehicle History: open/closed recalls by VIN Field Action Batch...
First Maintenance Inspection Period - 01/22/2018
All General Motor’s new vehicles have bumper-to-bumper warranty coverage. Chevrolet and GMC vehicles have a 3 year/36,000 mile warranty; Cadillac and Buick have a 4 year/50,000 mile warranty. While the bumper-to-bumper warranty is quite extensive,...
Service Agent Self-Review Process Revision - 04/17/2017
After reviewing dealer feedback regarding the SASR process, GM has made the decision to shorten the Observation Period durations. Previously a dealer entered into an observation period (cycle) and remained in that period for 120 days. Dealers felt...
Mail Out Review Trends - 04/17/2017
... authorization, and individual and specific on/off punch times by job card line. Additionally, GM states that any warranty/policy concern not expressed orally or in writing by the customer at initial write-up must be first inspected and verified by the...
Formerly in QuickLinks - 04/17/2017
... are now available within the App Center include BDC Support, CBGC Protection, Certified Service, GM Program Info, and Voice of the Customer. Any of the applications may be added to your shortcuts by clicking the “Add to My Shortcuts” button...
April 2017 Recall Update - 03/21/2017
... been updated to extend the expiration date of the program to August 31, 2017. Various 2008-2010 GM makes and models are involved in the recall. Customer Satisfaction Program 16088: Cylinder Head Gasket Damage: There are only 69 vehicles involved...
October 2017 Recall Update - 09/27/2017
... Recall 15041: Driver Air Bag Replacement: The recall affects approximately 45,750 Saab vehicles. GM has authorized all Cadillac dealers to begin replacing Takata air bags on subject Saab vehicles. Involved in the recall population are certain 2006-2011...
Air Conditioning Repair Documentation - 06/27/2016
... air conditioning repairs require evacuating and recharging a vehicle's refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air...
Engineering Information Bulletins - 07/28/2016
... number and it will bring up the bulletin. Engineering Information bulletins are a request by GM engineering for technicians to follow instructions given in the bulletin to help determine the root cause of the condition described. The bulletin will...
Global Warranty User Manual Updated - 04/08/2016
... during the same repair visit, Labor, Parts, Net, AuthorizationsAuthorization: how to request GM authorization on a transaction, request for Pre-Repair Authorization, Service Agent self-authorizationReconcile Results: detail on the Transaction Summary...
Recalls That Expire - 03/01/2016
GM will announce to service agents and customers a situation that involves a product concern or regulatory requirement applicable to specific vehicles requiring an inspection or repair. The common term for this action is called a "recall". The official ...
Technical Service Bulletins - 03/01/2016
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM, accessory wheels, this is a customer pay concern. From a technical standpoint the bulletin is informative, providing the technician with the necessary tools...
Reject of the Month - 05/23/2016
In May, GM updated the list of GWM error/reject codes. The update included revisions to two different reject codes and the addition of two new codes. The complete list of error codes is available in the GWM User Manual, which is available within the Dealership...
System Upgrades - 05/24/2016
In early May of this year, GM released a Global message that GWM and IVH were undergoing system updates over the course of a weekend. These updates were made in an effort to provide prompt, consistent, and complete Field Action information to service...
Details of the Cause and Correction - 05/24/2016
... that both the customer understands what has failed and what was done to correct that failure and GM can see that information as well. Common examples that support the cause of failure include: Diagnostic trouble codesTest equipment readingsAlignment...
Special Coverage Policy Updates: - 05/23/2016
... service management would like to see the repair covered, the transaction would require routing for GM authorization. If the vehicle is over 8 years old, DMA pre-approval is required and approval must be made through the Dealer Empowerment portal. If...
Reject of the Month - 06/27/2016
A 2016 GMC Acadia was delivered to a dealership with transportation damage. The dealer representative noted a dent on the left front door that was less than one inch in length. Damage code 10-04-1 was documented on the delivery receipt and signed by both...
New Battery Transaction Requirements - 04/28/2016
If you replace a battery on your customer's 2016 or 2017 vehicle, the transaction will need to be routed for GM authorization. Attach a copy of the GR8 test printout to the warranty transaction to ensure timely payment. This change came about as...
Air Conditioning Season - 04/28/2016
... refrigerant is currently found in Cadillac XTS, CT6, and XT5 and Chevrolet Spark vehicles.GM will continue to roll out the environmentally friendly R-1234yf refrigerant in 2017 and future models.R-1234yf is an olefin containing hydrogen, fluorine and...
Revised Authorization Matrix - 04/08/2016
... rental. Approval must be obtained, in writing, from the service agent's DMA/DMC by completing the GM Dealer Pre-Approval Goodwill Request found in the Dealer Aftersales Empowerment Portal. Additionally, the DMA/DMC must be notified of this lengthy rental...
The Empowerment Portal - 01/11/2016
... convenience may be quickly addressed by offering a Maintenance Letter or a Chevrolet, Buick, GMC, or Cadillac Pre-Paid Maintenance Plan, allowing the customer to return to the dealership for a positive reason to rebuild the relationship between the dealership...
The New GlobalConnect - 09/03/2015
... authorization.Global Messages: There are a few areas where users may find important messages from GM. The alerts area contains links for Service Update Bulletins and Recalls. Click the link to review release information and access the PDF to review the...
Certified Elite - 07/29/2015
The thresholds for attaining Certified Elite status as of January 2016 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Labor Operations: Closest To - 06/30/2015
... base time. OLH rules state that a separate time recording must be made to support payment. GM requires technician clock time on every warranty job card. It is not a requirement that each line on the job card has a separate time recording, but jlwarranty...
Panel and Rust-Through Perforation Repairs - 09/02/2015
... most likely is a limit, and if asking for too much time, the transaction may reject and have to be GM authorized. The time to paint the panel after the repair has been made is also added to base time. Refer to the paint section for the paint time allowed...
Service Management Approval - 10/02/2015
... so could be very costly to the dealership if audited and the Warranty Support Center won't pay GM routed claims that are not properly documented. ...
More on Repeat Repairs - 10/02/2015
GM flags a repair as a repeat repair if it has been performed within three months of a previous like repair. Service advisors are required to bring to the attention of service management any repairs that may be a comeback and approval must be documented ...
Policy Decision - 10/02/2015
... associated with the repair. Furthermore, the situation was ideal for policy: customer loyalty to GM and the dealership, original owner, as well as an unusual condition for the vehicle model. Because each situation is unique, the service manager...
Sublet Vendors - 10/23/2015
... job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of the vehicle being repaired. Transactions...
Reject of the Month - 06/30/2015
... addressed on the job card that will only be reviewed if an attachment is requested by the WSC, or GM physically reviews the claim. Even though the claim goes through Global's checks and balances, and pays, the job card must also be compliant to...
Delivery Receipts - 06/02/2015
... have now adopted the e-Pod delivery process that replaces the paper delivery receipt. This GM accepted substitute to the traditional paper delivery receipt is becoming more common with carriers and allows for the dealership inspector to code and sign...
Keys for Life Program - 06/02/2015
... allowance. The amount identified in net item should represent the actual sum total of the current GMCCA dealer net price for one 16mm key ring, not to exceed $0.22, plus applicable mark up. This also applies to each additional key ring provided during...
Reject of the Month - 06/02/2015
... H-routing for review due to the dealership's empowerment restrictions. The claim was reviewed by GM and rejected. The WSC agent stated that reimbursements are not allowed on maintenance programs, with recommendation to handle as a spontaneous goodwill...
The Value of a Warranty Administrator - 03/26/2015
... that warranty administration is not simply inputting claims. Your job cards can be reviewed by GM at any time and those job cards will be scrutinized for compliancy. If something is missing or not documented properly, it can be charged back. Even small...
Remember These Labor Operations? - 06/02/2015
... appropriate help card based on the vehicle being repaired: car, truck or SUV. The code provides GM with the detailed information necessary for issue problem solving. The code also reduces the need for extensive verbiage and pictures with the job car...
Leak or Seep - 06/02/2015
... evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted for the cost of repair attempts. An example of seepage is a darkened...
Reject of the Month - 04/03/2014
... "Customer Enthusiasm" from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization...
The Delivery Receipt - 04/03/2014
... to note the service agent dealer code, delivery date to the service agent facility, carrier code (GM), VIN, carrier's delivery receipt number (if it is not available, use the last 6 characters of the VIN), reason for the LON, delivery condition, delivering...
Parts Scrapping Report - 05/09/2014
... card number, VIN and Correction fields will be most important for parts scrapping purposes. GM does caution those using this method of generating a scrapping report of the following: multiple transactions on a single job card may pay at different...
Certified Elite Criteria - 01/28/2014
The thresholds for attaining Certified Elite status as of July 2014, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.The...
Seat Cover Replacement Restrictions - 02/27/2014
Effective February 3rd, 2014, the replacement of select seat covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390...
$500 Customer Participation - 02/27/2014
... There are some that believe that the claim should only be submitted for the portion that GM will reimburse the dealership and others that submit for the entire $2,000 expense, accounting for the $500 participation in the Customer Participation field.Here's...
Details of Cause and Correction - 05/09/2014
... being transferred from the shop copy of the job card to all other copies of the job? It is a GM requirement that the cause and correction information written by the technician on the shop copy of the job card is to be transferred (written) on all...
Certified Elite Criteria - 07/01/2014
The thresholds for achieving Certified Elite status as of January 2015 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Reject of the Month - 08/05/2014
... 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Certified Elite Criteria - 01/21/2015
The thresholds for attaining Certified Elite status as of July 2015, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.Dealership...
Diagnostic Time Service Management Approval - 12/19/2014
... by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional diagnostic time. The purpose of this new process is to...
Warranty 101 - 10/31/2014
... mailed to the address listed on the form.Completion of the form will not close the recall in IVH; GM is governed to keep the recall in open status until the recall procedure has been completed. ...
November 2014 Recall Update - 10/31/2014
... recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles equipped with CNG fuel system.Safety Recall 13276: Front Axle Right Half Shaft Fracture: Customer's that have not had the repair completed...
... so could be very costly to the dealership if audited and the Warranty Support Center won't pay GM routed claims that are not properly documented. ...
More on Repeat Repairs - 10/02/2015
GM flags a repair as a repeat repair if it has been performed within three months of a previous like repair. Service advisors are required to bring to the attention of service management any repairs that may be a comeback and approval must be documented ...
Policy Decision - 10/02/2015
... associated with the repair. Furthermore, the situation was ideal for policy: customer loyalty to GM and the dealership, original owner, as well as an unusual condition for the vehicle model. Because each situation is unique, the service manager...
Sublet Vendors - 10/23/2015
... job card and be a part of the vehicle history file.Do your sublet vendors' invoices comply with GM policy? Quite often sublet invoices are very basic, many times only containing the dealership name and VIN of the vehicle being repaired. Transactions...
Reject of the Month - 06/30/2015
... addressed on the job card that will only be reviewed if an attachment is requested by the WSC, or GM physically reviews the claim. Even though the claim goes through Global's checks and balances, and pays, the job card must also be compliant to...
Delivery Receipts - 06/02/2015
... have now adopted the e-Pod delivery process that replaces the paper delivery receipt. This GM accepted substitute to the traditional paper delivery receipt is becoming more common with carriers and allows for the dealership inspector to code and sign...
Keys for Life Program - 06/02/2015
... allowance. The amount identified in net item should represent the actual sum total of the current GMCCA dealer net price for one 16mm key ring, not to exceed $0.22, plus applicable mark up. This also applies to each additional key ring provided during...
Reject of the Month - 06/02/2015
... H-routing for review due to the dealership's empowerment restrictions. The claim was reviewed by GM and rejected. The WSC agent stated that reimbursements are not allowed on maintenance programs, with recommendation to handle as a spontaneous goodwill...
The Value of a Warranty Administrator - 03/26/2015
... that warranty administration is not simply inputting claims. Your job cards can be reviewed by GM at any time and those job cards will be scrutinized for compliancy. If something is missing or not documented properly, it can be charged back. Even small...
Remember These Labor Operations? - 06/02/2015
... appropriate help card based on the vehicle being repaired: car, truck or SUV. The code provides GM with the detailed information necessary for issue problem solving. The code also reduces the need for extensive verbiage and pictures with the job car...
Leak or Seep - 06/02/2015
... evident.Seepage is defined as oil, film, or dust accumulation on the exterior of the component. GM considers this to be a normal condition. A warranty transaction should not be submitted for the cost of repair attempts. An example of seepage is a darkened...
Reject of the Month - 04/03/2014
... "Customer Enthusiasm" from the Removal Reason drop-down.When Customer Enthusiasm is selected, GM will not require return of the tire(s). The PRA will transition from "New" to "Pending" to "Accept" status relatively quickly. Once the Pre-Repair Authorization...
The Delivery Receipt - 04/03/2014
... to note the service agent dealer code, delivery date to the service agent facility, carrier code (GM), VIN, carrier's delivery receipt number (if it is not available, use the last 6 characters of the VIN), reason for the LON, delivery condition, delivering...
Parts Scrapping Report - 05/09/2014
... card number, VIN and Correction fields will be most important for parts scrapping purposes. GM does caution those using this method of generating a scrapping report of the following: multiple transactions on a single job card may pay at different...
Certified Elite Criteria - 01/28/2014
The thresholds for attaining Certified Elite status as of July 2014, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.The...
Seat Cover Replacement Restrictions - 02/27/2014
Effective February 3rd, 2014, the replacement of select seat covers and pads on 2013 and 2014 model vehicles requires GM authorization. The following are the labour codes that are affected:7023350 - Front Seat Cushion Cover and Pad Replacement7023390...
$500 Customer Participation - 02/27/2014
... There are some that believe that the claim should only be submitted for the portion that GM will reimburse the dealership and others that submit for the entire $2,000 expense, accounting for the $500 participation in the Customer Participation field.Here's...
Details of Cause and Correction - 05/09/2014
... being transferred from the shop copy of the job card to all other copies of the job? It is a GM requirement that the cause and correction information written by the technician on the shop copy of the job card is to be transferred (written) on all...
Certified Elite Criteria - 07/01/2014
The thresholds for achieving Certified Elite status as of January 2015 have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Reject of the Month - 08/05/2014
... 7: Tire Warranty Pre-Authorization Not FoundCode 65: Part Amount for Part Number X Exceeds GM Parts PriceCode 81: Base Labour Hours Exceed the Allowance for Labour Code XCode 103: The Job Card Creation Date is Greater Than the Repair Completion DateCode...
Warranty Part Center Documentation - 12/19/2014
The process of sending parts to the Warranty Parts Center when requested is time consuming. GM recognizes this fact and allows for up to 0.3 labour hour reimbursement for the trouble. This time is claimed by adjusting the accepted job card transaction...
Certified Elite Criteria - 01/21/2015
The thresholds for attaining Certified Elite status as of July 2015, have been released. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria categories.Dealership...
Diagnostic Time Service Management Approval - 12/19/2014
... by the technician stating what diagnostic test equipment was used and what the test results were. GM has now taken it one step further and requires that service management approve this additional diagnostic time. The purpose of this new process is to...
Warranty 101 - 10/31/2014
... mailed to the address listed on the form.Completion of the form will not close the recall in IVH; GM is governed to keep the recall in open status until the recall procedure has been completed. ...
November 2014 Recall Update - 10/31/2014
... recall bulletin have been updated. The recall applies to certain 2011-2013 Chevrolet Express and GMC Savana vehicles equipped with CNG fuel system.Safety Recall 13276: Front Axle Right Half Shaft Fracture: Customer's that have not had the repair completed...
WPC Bulletin 99-00-89-019 - 09/09/2014
... delayed by the carrier and is liable for civil penalties. Service agents will be fully debited by GM for the entire transaction each time there is a violation of the Federal Hazardous Material Transportation law.There are specific steps that must be...
Option C - 11/25/2014
... year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed 2.5% increase for 2015. ...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Missed Revenue - Executive Decision - 03/11/2010
... any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty repair, including the pre-delivery inspection process. Missing documentation,...
Global Warranty Management User Manual - 01/06/2010
... of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty 101 - 05/12/2010
... the day. The 60 day limit for administering a transaction seemed imposing when first announced by GM. Now that we are comfortable with GWM, 60 days to administer a warranty transaction is not a problem.On occasion it may become necessary to route a transaction...
Global Warranty Management - 04/13/2010
... in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end odometer, much like GMVIS, the tricky part comes...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... paid transportation transaction. Also notify them that you will be routing the claim using the GM Authorization tab. In the comment section, note the person you spoke with, details of the conversation, and the time and date the call was made.After you...
Warranty 101 - 04/13/2010
... by Job Card). Comments are not populated in Investigate Vehicle History as they were in GMVIS. Paint repair labour operations have proved to be confusing for many warranty administrators. The following is an example of a paint operation:R&R or replace...
Global Warranty Management - 06/07/2010
... if they are trying to post credits from the Vendor Invoice. The invoice is distributed by GM to document payment of warranty transactions to the dealer. The document basically looks like an invoice, with the amount of credit and the dealership's contact...
Components and Systems: Diesel Emissions - 08/10/2010
... The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck should last approximately 5,000 miles depending on usage. The vehicle owner must be aware that the truck must never be allowed to run out of DEF.The...
Coverage Code E, E1, E2 - 10/13/2010
... Board (CARB) and certain other states besides California require additional regulations. The GM Service Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions...
Labour Time Guide Request for Review - 03/10/2011
... time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's repair procedures.So, the next time you...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped ...
Coverage Code Tables - 08/09/2011
The GM warranty process is an ever evolving system. Components covered under powertrain or bumper- to- bumper on one model year may not be covered the next, while others may simply fall into another warranty category such as emissions. The key to staying...
Top 3 Rejects of the Month - 08/09/2011
... when fluid, tie straps, or other minor items are put in net rather than being accounted for with a GM part number. The only means of correcting this reject is to remove the net items, accounting for them in parts if applicable, and then resubmitting...
Warranty 101: Change - 06/08/2011
... revisions to the job card repair date or repair completion date, the VIN, mileage, technician GMIN, or any other data fields on the transaction. An example of a supported data change may be an update to the repair completion date, due to a data entry...
2011 Vehicle Tire Warranty - 09/19/2011
... reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log...
Mileage In/Mileage Out - 08/09/2011
... technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons to record the final mileage on a vehicle after a repair has been made. ...
Transportation Transactions Tidbits - 08/09/2011
... Do not use self-authorization codes on transportation transactions and do not route for GM authorization. If assistance is needed, contact the DBC and select the transportation claim prompt. Certain types of damage are NOT considered...
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... department is accounting for all dealer installed options when submitting for reimbursement with GM. Print a copy of the vehicle build from IVH and attach it to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer...
Parts Incompatibility Reject - 10/14/2011
... purchase the assists steps and they were installed by the dealer, but they were installed before GM began requiring the use of the I-operations to account for additional accessories and equipment in the vehicle build. The claim was resubmitted with the...
... delayed by the carrier and is liable for civil penalties. Service agents will be fully debited by GM for the entire transaction each time there is a violation of the Federal Hazardous Material Transportation law.There are specific steps that must be...
Option C - 11/25/2014
... year throughNovember of the current year. The current CPI adjustment rate is at 1.53%, however, GM will provide a guaranteed 2.5% increase for 2015. ...
Recalled Parts - 09/09/2014
The "Extended Retention Period for the Certain Recall Parts" article on the front page notifies GM dealers that all parts from completed recalls, or other field actions, must be retained. This policy temporarily replaces and supersedes GM's normal policy...
Missed Revenue - Executive Decision - 03/11/2010
... any special inspection items (vehicle specific) and technician and manager names/signatures.GM has established service procedures that must be followed in the performance of a warranty repair, including the pre-delivery inspection process. Missing documentation,...
Global Warranty Management User Manual - 01/06/2010
... of the Service category. It is in a searchable PDF format.The manual is also available in the GM Training website under: Resources > Dealership Training Resources > Global Warranty Training Modules.This particular manual is a resource for the new...
From the Desk of a Service Manager - 01/06/2010
Performing thorough GM recommended vehicle inspections as part of your everyday service routine not only creates opportunities for increased customer pay, but it may also increase the number of warranty added (add-on) operations. As...
Global Warranty 101 - 05/12/2010
... the day. The 60 day limit for administering a transaction seemed imposing when first announced by GM. Now that we are comfortable with GWM, 60 days to administer a warranty transaction is not a problem.On occasion it may become necessary to route a transaction...
Global Warranty Management - 04/13/2010
... in the Applicable Warranties section of the Investigate Vehicle History feature in comparison to GMVIS. While the applicable warranties section in GWM displays the warranty start/end date and effective/end odometer, much like GMVIS, the tricky part comes...
Transportation Transactions - How to Handle an Add Credit - 03/11/2010
... paid transportation transaction. Also notify them that you will be routing the claim using the GM Authorization tab. In the comment section, note the person you spoke with, details of the conversation, and the time and date the call was made.After you...
Warranty 101 - 04/13/2010
... by Job Card). Comments are not populated in Investigate Vehicle History as they were in GMVIS. Paint repair labour operations have proved to be confusing for many warranty administrators. The following is an example of a paint operation:R&R or replace...
Global Warranty Management - 06/07/2010
... if they are trying to post credits from the Vendor Invoice. The invoice is distributed by GM to document payment of warranty transactions to the dealer. The document basically looks like an invoice, with the amount of credit and the dealership's contact...
Components and Systems: Diesel Emissions - 08/10/2010
... The only area of customer responsibility is refilling the diesel exhaust fluid tank. The DEF in a GM truck should last approximately 5,000 miles depending on usage. The vehicle owner must be aware that the truck must never be allowed to run out of DEF.The...
Coverage Code E, E1, E2 - 10/13/2010
... Board (CARB) and certain other states besides California require additional regulations. The GM Service Policies and Procedures manual outlines emissions coverage in detail, including what specific parts are covered and which specific vehicles have emissions...
Labour Time Guide Request for Review - 03/10/2011
... time published is not adequate to perform the repair, a change in the labour time will be made. If GM feels the time listed is a fair and adequate time, they may respond with information about the technician's repair procedures.So, the next time you...
Diesel Exhaust Fluid - 04/12/2011
GM announced the new DEF fill guidelines last July and since then many of you have expressed concerns with the manner in which the process is being handled at your store. The 2011 Chevrolet Silverado HD and GMC Sierra HD 2500/3500 series vehicles equipped ...
Coverage Code Tables - 08/09/2011
The GM warranty process is an ever evolving system. Components covered under powertrain or bumper- to- bumper on one model year may not be covered the next, while others may simply fall into another warranty category such as emissions. The key to staying...
Top 3 Rejects of the Month - 08/09/2011
... when fluid, tie straps, or other minor items are put in net rather than being accounted for with a GM part number. The only means of correcting this reject is to remove the net items, accounting for them in parts if applicable, and then resubmitting...
Warranty 101: Change - 06/08/2011
... revisions to the job card repair date or repair completion date, the VIN, mileage, technician GMIN, or any other data fields on the transaction. An example of a supported data change may be an update to the repair completion date, due to a data entry...
2011 Vehicle Tire Warranty - 09/19/2011
... reaches 12,001 miles. The pro-rate percentage is based on a sliding scale system starting with 67% GM coverage for the tire. Labor is covered 100% throughout the warranty period, regardless of miles. For a copy of the sliding scale pro-rate table, log...
Mileage In/Mileage Out - 08/09/2011
... technicians required to document the mileage out? It's not stated anywhere that mileage out is a GM requirement for warranty repairs, but there are definitely good reasons to record the final mileage on a vehicle after a repair has been made. ...
Transportation Transactions Tidbits - 08/09/2011
... Do not use self-authorization codes on transportation transactions and do not route for GM authorization. If assistance is needed, contact the DBC and select the transportation claim prompt. Certain types of damage are NOT considered...
August 2011 Recall Update - 08/09/2011
Product Emission Recall 11001 - Diesel Exhaust Fluid Calibration Enhancement: GM has issued this recall to correct a concern relating to the DEF injection system not operating as designed. The customer may experience illumination of the malfunction indicator...
Accounting for Dealer Installed Accessories / PDI Adds - 09/19/2011
... department is accounting for all dealer installed options when submitting for reimbursement with GM. Print a copy of the vehicle build from IVH and attach it to the job card. When submitting, highlight the dealer installed RPO's to ensure that all of...
Vehicle Payment And Incidental Non-Warranty Expense... - 10/14/2011
... vehicle, to incidental expenses like lodging or meals. While these situations are rare, GM has developed a process of reimbursement for these special circumstances.Vehicle Payment Expense: In certain situations, there may be a need to reimburse the customer...
Parts Incompatibility Reject - 10/14/2011
... purchase the assists steps and they were installed by the dealer, but they were installed before GM began requiring the use of the I-operations to account for additional accessories and equipment in the vehicle build. The claim was resubmitted with the...
Reject of the Month - 10/01/2013
... dealer correctable rejects first, then handle anything requiring authorization or review by a GM representative. ...
Step It Up Accessory Program - 10/01/2013
GM has announced the Fall Step It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program ...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
GM does not specifically state that policy adjustments are for original owners only, but one of the considerations listed in bulletin 11-00-89-005E lists ownership history as a thing to consider in the decision making process of granting policy help.Some ...
Technician Time Documentation - 10/01/2013
... that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends the use of a daily time ticket (peel and stick time sheet) to account for each technician's time.When the technician is assigned a job card at the start...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10. The longer code captures critical information in failed batteries. All...
Global Labour Codes, - 02/26/2013
... view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin using the new Global Labour Codes (anticipated release date May 2013). A Global Labour Code Cross Reference...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Reject of the month: Net Item Expense - 04/12/2013
A service agent recently processed a transaction for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... whether they have to submit the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
Adding an Attachment to a Transaction - 07/02/2012
... etc. Just because the transaction is only rejecting for excessive OLH doesn't mean that the GM Service Representative will not review the document in its entirety. Remember: all warranty transactions must be policy compliant prior to submission. Meaning...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Customer States - 04/13/2012
... card prior to the work being performed and include the specific reason for the additional repair. GM P&P Article 1.6.2.14With that being said, if a technician brought an additional concern to the service manager's attention, it should not be added...
11275B - Carpeted Floor Mats Missing - 03/08/2012
Last summer, unprecedented flooding in the Northeast greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of...
Reject of the Month - 02/07/2012
... coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair...
VINs That Fall Between The Cracks - 11/17/2011
... repair. In some situations it may become necessary to route the transaction for review. GM will review the transaction and either pay or reject based on the documentation supporting the transaction. Choosing which method to use for this particular...
Excessive Parts Usage - 11/17/2011
... in this case can make a huge difference in the claim paying right away or being rejected by GM. ...
A Second Radio Replacement - 01/19/2012
... in order for a second radio to be sent to the dealership. This requirement is for all model year GM cars and trucks. Service advisors, after reviewing the transaction history section of IVH, should indicate the previous radio replacement information...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance ...
Global Warranty Management - 10/08/2012
... be found in a couple different locations on Global. The part pricing and core value is listed in GM EPIC. EPIC is within the Parts Workbench.Core value is also found within the Parts Information and Availability link of the Parts tab, under Search Part...
Maintenance Offers - 10/08/2012
Chevrolet and GMC Truck OwnersA select group of Chevrolet and GMC truck owners are eligible for either $25, $35 or $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado,...
Global Warranty Management - 11/05/2012
... amount in the form. Enter of a figure in this field will automatically update the maximum GM participation field. Warranty time and mileage limits for the specific VIN are listed in IVH. Like your public library, the Global Library is a wealth of information....
Reject of the Month - 11/05/2012
... as recommended by the DMA, and finally paid by the WSC. Whenever communicating with the DMA or any GM representative about a specific transaction, document the conversation and any recommendations or instructions on the job card. This type of information...
Transmission Replacements - 10/08/2012
... transmission replacements. Dealers that are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The...
Policy Decisions with Electronic Exchange Components - 01/24/2013
Electronic exchange components, such as radios and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred...
... dealer correctable rejects first, then handle anything requiring authorization or review by a GM representative. ...
Step It Up Accessory Program - 10/01/2013
GM has announced the Fall Step It Up Accessory Challenge. The promotion awards eligible Buick, Cadillac, Chevrolet and GMC retail participants with earnPower awards points when they order eligible LPO accessories on eligible 2014 vehicles during the program ...
Should a Second Owner Receive a Policy Repair? - 09/04/2013
GM does not specifically state that policy adjustments are for original owners only, but one of the considerations listed in bulletin 11-00-89-005E lists ownership history as a thing to consider in the decision making process of granting policy help.Some ...
Technician Time Documentation - 10/01/2013
... that reflects a technician servicing multiple vehicles at one time is not allowed. GM recommends the use of a daily time ticket (peel and stick time sheet) to account for each technician's time.When the technician is assigned a job card at the start...
Midtronics GR8 Battery Tester Code now 15 Digits - 11/18/2013
... tester that includes provisions to test the new Stop/Start auxiliary battery found in certain new GM vehicles. With that, the battery code has been expanded to 15 digits from 10. The longer code captures critical information in failed batteries. All...
Global Labour Codes, - 02/26/2013
... view the new Repair Groups as well as the new seven-digit labour code format. Remember that GM will notify the dealer when to begin using the new Global Labour Codes (anticipated release date May 2013). A Global Labour Code Cross Reference...
Part Return Tips - 01/24/2013
The Warranty Part Center website, www.gmwpc.com, is available 24 hours a day, seven days a week. Access the website with the dealerships BAC. Review Service Agent Open Parts Return Requests in GWM in the Prepare Parts Return tab. Part return requests...
Reject of the month: Net Item Expense - 04/12/2013
A service agent recently processed a transaction for the replacement of a fuel pump module on a 2009 GMC Sierra. The customer complained that the vehicle wouldn't crank. The technician found an open in the fuel pump module. To correct the concern the...
Policy Repairs on Electronic Exchange Components - 07/03/2013
... whether they have to submit the transaction in GWM since they will receive no actual payment from GM. The answer is yes, you should still submit the transaction so the repair is on record. Your customer receives a 12-month warranty on the repair, but...
Maintenance - 07/03/2013
Over the past several years we became familiar with GM issued coupons for maintenance (oil and filter change, tire rotation and MPVI). That trend no longer holds true. It is now more common to see a maintenance plan listed on the vehicle's IVH report...
Adding an Attachment to a Transaction - 07/02/2012
... etc. Just because the transaction is only rejecting for excessive OLH doesn't mean that the GM Service Representative will not review the document in its entirety. Remember: all warranty transactions must be policy compliant prior to submission. Meaning...
Reject of the Month - 05/02/2012
... Labour code xxxxx is restricted and requires GM authorization - Error 066.The job card submission that resulted in these two errors had been routed to the WSC for review due to the restriction. The servicing dealer submitted the policy decision transaction...
Customer States - 04/13/2012
... card prior to the work being performed and include the specific reason for the additional repair. GM P&P Article 1.6.2.14With that being said, if a technician brought an additional concern to the service manager's attention, it should not be added...
11275B - Carpeted Floor Mats Missing - 03/08/2012
Last summer, unprecedented flooding in the Northeast greatly affected a major manufacturer of floor mats for many GM models. This disruption prompted recall 11275B, which was recently updated for the second time. The revision includes the addition of...
Reject of the Month - 02/07/2012
... coverage. The warranty administrator submitted this particular claim with transaction type GMPP, causing the transaction to reject. F9726 is a bulletin specific labour operation, not the Labour Time Guide. Fortunately for the dealership, the repair...
VINs That Fall Between The Cracks - 11/17/2011
... repair. In some situations it may become necessary to route the transaction for review. GM will review the transaction and either pay or reject based on the documentation supporting the transaction. Choosing which method to use for this particular...
Excessive Parts Usage - 11/17/2011
... in this case can make a huge difference in the claim paying right away or being rejected by GM. ...
A Second Radio Replacement - 01/19/2012
... in order for a second radio to be sent to the dealership. This requirement is for all model year GM cars and trucks. Service advisors, after reviewing the transaction history section of IVH, should indicate the previous radio replacement information...
Maintenance Offers - 08/09/2012
GM Card Route One Program: New card members receive two maintenance certificates that include a complimentary lube, oil and filter, four-tire rotation and a 27-point vehicle inspection.A ZSSP transaction is submitted for reimbursement for the maintenance ...
Global Warranty Management - 10/08/2012
... be found in a couple different locations on Global. The part pricing and core value is listed in GM EPIC. EPIC is within the Parts Workbench.Core value is also found within the Parts Information and Availability link of the Parts tab, under Search Part...
Maintenance Offers - 10/08/2012
Chevrolet and GMC Truck OwnersA select group of Chevrolet and GMC truck owners are eligible for either $25, $35 or $50 off of a customer pay manufacturer approved service. Select 1988 to current model year, bought new still retained (BNSR) Silverado,...
Global Warranty Management - 11/05/2012
... amount in the form. Enter of a figure in this field will automatically update the maximum GM participation field. Warranty time and mileage limits for the specific VIN are listed in IVH. Like your public library, the Global Library is a wealth of information....
Reject of the Month - 11/05/2012
... as recommended by the DMA, and finally paid by the WSC. Whenever communicating with the DMA or any GM representative about a specific transaction, document the conversation and any recommendations or instructions on the job card. This type of information...
Transmission Replacements - 10/08/2012
... transmission replacements. Dealers that are still required to make that contact were notified by GM. The following policy has not changed: all dealers are required to contact the PQC for engine, transfer case and Allison transmission replacements. The...
Policy Decisions with Electronic Exchange Components - 01/24/2013
Electronic exchange components, such as radios and instrument clusters, are ordered through GM authorized Electronic Service Centers. Once the part number is determined via Tech II or from the unit itself, a call is made to the service agent's preferred...
Policies & Procedures 2024 Update - 01/29/2024
... Warranty, 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Third Party Labor Time Guide - 01/29/2024
... the additional labor time is calculated and entered in the transaction, the transaction must be GM authorized. As stated, a copy of the job card, a copy of the technician’s clock time (Note: dealerships who are claiming the increased labor hours...
Emissions Options - 06/26/2024
The following are the emissions options for all 2024 model year GM vehicles: FE9 - Federal Emissions: Vehicles that are registered in all states except CA, CO, CT, DE, ME, MD, MA, NJ, NY, OR, PA, RI, VT and WA. YF5 - California Emissions: Vehicles...
Special Coverage Tips - 10/31/2024
There may be times when GM will establish a special coverage adjustment program to pay for all or part of the cost of certain repairs no longer covered by warranty or to reimburse certain repair expenses a customer had to pay for. Special coverage bulletins...
STC - 06/26/2024
GM Service Technical College has announced the release of new high voltage courses: 18400.20W-R3 High Voltage Power Electronics Fundamentals 18400.10W-R3 High Voltage Battery System Fundamentals 18400.40W Electric Vehicle High Voltage ...
Service Management Approval Changes - 08/28/2024
Throughout the years GM has eliminated some situations that required service management involvement. These steps were taken to ease the workload for busy service managers. Below are some of the authorization requirements that have been eliminated. Pay...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Warranty Battery Diagnostic Update - 12/26/2023
... for diagnosing batteries under warranty. Since the release of the December Warranty News, GM has announced that the use of the Midtronics GR8 for battery charging and diagnosing under warranty has been extended through the end of March 2024. Beginning...
Other Labor Hours - 02/26/2024
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Repair Completion Date - 11/05/2012
... invoice date for a transaction to prevent an overage error. Claims may be charged back in full if GM finds that a date other than the repair completion date was used on the submission to avoid an overage issue. ...
Simplifying Accessories - 10/08/2012
... operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers and Retailers).The transaction type is ZSET. When these labour operations are submitted in Global Warranty Management...
Reject of the Month - 08/30/2012
... is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must be Corrected.A dealership submitted a transaction for the replacement of both front lower...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... will get the offers? Those carefully researched potential buyers who have never owned a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right...
Part Return Program - 12/15/2011
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
New Labour Dependency Field Code - 12/15/2011
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Qualifying for a Rental Vehicle - 02/07/2012
... the 2007 model year, it was complemented with Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the transmission cannot be repaired and replacement is the best option, or the cost to repair would be greater than the cost to...
April 2012 Recall Update - 04/13/2012
... properly hardened and could fracture. Involved are certain 2012 Chevrolet Express, Suburban and GMC Savana, Yukon XL heavy duty vehicles. The fracture could result in loss of steering. Dealers are to inspect, and if necessary, replace the steering gear...
Reject of the Month - 04/13/2012
... News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer had their vehicle towed to their nearest GM dealership for a no reverse...
GWM Issues and Issue Resolution - 06/19/2013
... affected by this issue.Missing add time for repairs with an alignment continue to be a problem. GM continues to work on this issue.The Global Labour Code Powertrain Coverage Tables are available in the LTG effective with the June 1, 2013, LTG update.The...
May 2013 Bulletin Updates: - 06/19/2013
... have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet, GMC CPO...
Battery Replacement Requirements - 06/19/2013
... necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include...
Reject of the Month - 03/11/2013
... the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable warranties...
... Warranty, 5.1 Reimbursement to Service Agent for Repairs Performed Under Warranty, and 6.3 GM Labor Operations and Times in the Service Technical Notes, Warranty Tips and articles throughout this edition. ...
Third Party Labor Time Guide - 01/29/2024
... the additional labor time is calculated and entered in the transaction, the transaction must be GM authorized. As stated, a copy of the job card, a copy of the technician’s clock time (Note: dealerships who are claiming the increased labor hours...
Emissions Options - 06/26/2024
The following are the emissions options for all 2024 model year GM vehicles: FE9 - Federal Emissions: Vehicles that are registered in all states except CA, CO, CT, DE, ME, MD, MA, NJ, NY, OR, PA, RI, VT and WA. YF5 - California Emissions: Vehicles...
Special Coverage Tips - 10/31/2024
There may be times when GM will establish a special coverage adjustment program to pay for all or part of the cost of certain repairs no longer covered by warranty or to reimburse certain repair expenses a customer had to pay for. Special coverage bulletins...
STC - 06/26/2024
GM Service Technical College has announced the release of new high voltage courses: 18400.20W-R3 High Voltage Power Electronics Fundamentals 18400.10W-R3 High Voltage Battery System Fundamentals 18400.40W Electric Vehicle High Voltage ...
Service Management Approval Changes - 08/28/2024
Throughout the years GM has eliminated some situations that required service management involvement. These steps were taken to ease the workload for busy service managers. Below are some of the authorization requirements that have been eliminated. Pay...
Certain Transmission Repairs - 12/26/2023
Transmission repairs can be labor intensive. A few years back, GM revamped internal transmission labor operations to include diagnosis time and additional time “to clean debris and inspect components for reuse”. The variable diagnosis time...
Warranty Battery Diagnostic Update - 12/26/2023
... for diagnosing batteries under warranty. Since the release of the December Warranty News, GM has announced that the use of the Midtronics GR8 for battery charging and diagnosing under warranty has been extended through the end of March 2024. Beginning...
Other Labor Hours - 02/26/2024
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
Enhanced Buick and GMC Courtesy Transportation Program - 12/18/2012
Buick and GMC service agents who elect to have their own rental vehicles through the Buick and GMC Courtesy Transportation Program are rewarded with a higher reimbursement rate and customers who are less inconvenienced. The program requires that: A...
Repair Completion Date - 11/05/2012
... invoice date for a transaction to prevent an overage error. Claims may be charged back in full if GM finds that a date other than the repair completion date was used on the submission to avoid an overage issue. ...
Simplifying Accessories - 10/08/2012
... operations for accessory adds are found in the Preface Section of the LTG. Select Dealer Installed GM Accessories (US/Canadian Dealers and Retailers).The transaction type is ZSET. When these labour operations are submitted in Global Warranty Management...
Reject of the Month - 08/30/2012
... is Not Allowed for Labour Code E2937.9: Base Labour Hours for Labour Code E2937 was Reduced to GM Labour File Time.243: Reject 084 Cannot Be Authorized and must be Corrected.A dealership submitted a transaction for the replacement of both front lower...
August 2012 Recall Update - 08/09/2012
Product Safety Recall 08381A - Intermediate Shaft Detached: Certain 2008 model year GMC Terrain vehicles may have a condition in which the intermediate shaft in the steering system may be disconnected with the steering column in certain driving conditions....
Chevrolet 5-Year Protection Plus Package - 12/15/2011
... will get the offers? Those carefully researched potential buyers who have never owned a Chevrolet. GM's research has found that these potential new car buyers can be persuaded to visit your dealership and purchase or lease a Chevrolet with the right...
Part Return Program - 12/15/2011
... from part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
New Labour Dependency Field Code - 12/15/2011
A new transaction submission policy has been established by GM, effective with 2011-2013 cars and light duty trucks. Specific labour operation dependency information is now required when submitting any of the labour operations listed below. The new policy...
Qualifying for a Rental Vehicle - 02/07/2012
... the 2007 model year, it was complemented with Courtesy Transportation and Roadside Assistance. GM's intent was to make courtesy transportation options available for powertrain covered repairs. Options include a rental vehicle, fuel reimbursement, public...
Transmission Internal Repair Clock Time Changes - 01/19/2012
... provided it is approved by service management. OLH over 2 hours, for most dealers, will require GM authorization. If the transmission cannot be repaired and replacement is the best option, or the cost to repair would be greater than the cost to...
April 2012 Recall Update - 04/13/2012
... properly hardened and could fracture. Involved are certain 2012 Chevrolet Express, Suburban and GMC Savana, Yukon XL heavy duty vehicles. The fracture could result in loss of steering. Dealers are to inspect, and if necessary, replace the steering gear...
Reject of the Month - 04/13/2012
... News we outlined an Over the Counter transmission replacement at a Chevrolet dealership on a 2003 GMC Sierra. To recap: after contacting the Powertrain Contact Center the customer had their vehicle towed to their nearest GM dealership for a no reverse...
GWM Issues and Issue Resolution - 06/19/2013
... affected by this issue.Missing add time for repairs with an alignment continue to be a problem. GM continues to work on this issue.The Global Labour Code Powertrain Coverage Tables are available in the LTG effective with the June 1, 2013, LTG update.The...
May 2013 Bulletin Updates: - 06/19/2013
... have been established, including 2013 model year Cadillac, Buick Powertrain Coverage; Chevrolet, GMC, Pontiac, Saturn 36-month/50,000 mile emissions and corrosion coverage tables; Cadillac, Buick corrosion and CPO coverage tables; Chevrolet, GMC CPO...
Battery Replacement Requirements - 06/19/2013
... necessary as a result of an ACDelco customer pay battery failure, those repairs will be covered by GM. Repairs are submitted using labour operation 0600048 and transaction type ZPTI. Enter all parts directly associated with the repairs, but do not include...
Reject of the Month - 03/11/2013
... the unique labour operation from the service bulletin, J7949, with the following part charged out:GM Part Number: 19300180SENSOR KIT,THROT POSN The job card also contained a two day rental expense. The IVH report listed the following applicable warranties...
New Accessory Programs - 04/12/2013
... time period.The first promo is the "Scratch-Off" Promotion. The promo rewards eligible Chevrolet, GMC or Cadillac retail participants with earnPOWER awards points when they sell non-LPO accessories on eligible vehicles during the months of February,...
February 2013 Recall Update - 02/26/2013
... release of the bulletin.Noncompliance Recall 12319A - Possible Missing Secondary Hood Latch: GM has identified that a safety condition exists in approximately 119,000 vehicles in which the vehicle may have been assembled with a hood that was missing...
Authorization Codes - 01/10/2014
... doing so, the authorization code will be applied in an effective manner. Keep in mind that all GM policies remain in effect and that service management must be involved. ...
January 2014 Recall Update - 01/10/2014
... drive.Upcoming Safety Recall 13420: Fuel Transfer Pump: Certain 2012-2013 Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks may be involved in a recall that addresses a malfunction with the...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Courtesy Transportation program that among other things will provide a higher reimbursement for a GMDRAC rental vehicle given to your qualified warranty customers. The Courtesy Transportation Guide, found in GlobalConnect message G_0000178491, dated...
Important Policy Updates - 01/10/2014
... within the "Courtesy Transportation" article on page 1. The Enhanced Chevrolet and Buick/GMC Courtesy Transportation Program Guidelines have also been updated in Article 1.4.13.1. The new Chevrolet DRAC program was launched on January 1, 2014. Details...
Part Number Requests - 09/04/2013
... the customer of any warranty associated with a particular part, and the benefits of installing a GM component over aftermarket. In some situations there may be several pricing options (good, better, best) for a part. Once the appropriate part number...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information, ...
Personal Property Damage - 06/30/2011
... just lying on the trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle....
July 2011 Recall Update - 06/30/2011
... Escalade EXT; 2011 Chevrolet Avalanche, Colorado, Express, Silverado, Suburban, Tahoe; and 2011 GMC Canyon, Savana, Sierra, Yukon, Yukon XL vehicles. Some vehicles may have a condition in which the rear axle cross pin was not manufactured to specification....
No Problem Found Claims Handling - 06/30/2011
... job card, completing the requirements of a NPF claim can be problematic. Article 1.5.6 of the GM Service Policies and Procedures Manual outlines the requirements for a NPF claim. The requirements differ little from those of any other job card with a...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
... the 24 x 7 process. This form may be found in the P&P in article 2.1.2. Under this process, GM has arranged for insurance on the vehicles while they are left unattended. If the carrier leaves vehicles after working hours without a signed agreement...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty or MIC for GMPP) and Transaction Type (ZREG, ZSCT, ZPTI, etc). After making these selections another drop down menu, Pre-Repair Type, will...
Components and Systems - 06/07/2010
... position of various steering and suspension components. Automotive Technology: A Systems Approach.GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Warranty Training - 04/13/2010
... is much more involved than just inputting warranty transactions.A good approach is to begin with GM policy training and helping the person being trained understand how important their role at the dealership is. The warranty administrator should also...
Warranty Management Workshop 2010 - 01/06/2010
... informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class. So much information is covered...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Warranty Performance Analysis - 03/11/2010
Mr. Dealer, have you read the GM Service Policies and Procedures Manual? Most car owners never read the owner's manual provided with their car until there is a problem. The sections of the Policy & Procedure Manual that deal with audit and record...
Empowerment - 11/25/2014
... for further direction. Included within the list of available tools is the Chevrolet, Buick, GMC, and Cadillac Protection Plan, a service contract covering various vehicle components and systems and issued for various time and mileage intervals...
Required Operating Procedures - 12/19/2014
... of responsibilities are delegated to other members of management, those members must comply with GM P&P requirements." Required Operating Procedures Point 4: OLH: Separate on/off time punches are required on the technician's time ticket...
Reject of the Month - 06/06/2014
... to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances surrounding the customer's...
Filing - 06/06/2014
... but most service agents print out and attach to a job card much more paper than is necessary. GM requires job cards to be available for review 24 months from the job card date. The job cards must be kept in a history file, which can be an electronic...
Policy Decisions - 02/27/2014
... Transaction Number link to view the individual Transaction Detail (the claim information sent to GM for payment). Or, the user may select the Export to Excel option. Exporting the data to an Excel document format enables the user to format the data cells...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... must be printed and attached but does not need to be completely filled out. Enter the name of the GM representative and reason for replacement in the white section of the repair estimate form. ...
Comeback Repeat Repairs - 09/02/2015
... actually is a comeback is not necessarily the same thing. The intent of this policy is most likely GM's desire to get service management involvement early on and to make sure that the technician understands that GM has already paid the dealership to...
... time period.The first promo is the "Scratch-Off" Promotion. The promo rewards eligible Chevrolet, GMC or Cadillac retail participants with earnPOWER awards points when they sell non-LPO accessories on eligible vehicles during the months of February,...
February 2013 Recall Update - 02/26/2013
... release of the bulletin.Noncompliance Recall 12319A - Possible Missing Secondary Hood Latch: GM has identified that a safety condition exists in approximately 119,000 vehicles in which the vehicle may have been assembled with a hood that was missing...
Authorization Codes - 01/10/2014
... doing so, the authorization code will be applied in an effective manner. Keep in mind that all GM policies remain in effect and that service management must be involved. ...
January 2014 Recall Update - 01/10/2014
... drive.Upcoming Safety Recall 13420: Fuel Transfer Pump: Certain 2012-2013 Chevrolet Silverado and GMC Sierra Chassis Cab vehicles equipped with a 6.6L diesel engine and dual fuel tanks may be involved in a recall that addresses a malfunction with the...
Chevrolet Courtesy Transportation Program - 12/09/2013
... Courtesy Transportation program that among other things will provide a higher reimbursement for a GMDRAC rental vehicle given to your qualified warranty customers. The Courtesy Transportation Guide, found in GlobalConnect message G_0000178491, dated...
Important Policy Updates - 01/10/2014
... within the "Courtesy Transportation" article on page 1. The Enhanced Chevrolet and Buick/GMC Courtesy Transportation Program Guidelines have also been updated in Article 1.4.13.1. The new Chevrolet DRAC program was launched on January 1, 2014. Details...
Part Number Requests - 09/04/2013
... the customer of any warranty associated with a particular part, and the benefits of installing a GM component over aftermarket. In some situations there may be several pricing options (good, better, best) for a part. Once the appropriate part number...
Exchange Program for Electronic Products - 10/14/2011
GM has recently updated two bulletins that address Electronic Exchange Service Centers. Bulletin 08-08-44-029B addresses warranty and goodwill procedures for exchange components. While the update is to add model years and update ESC contact information, ...
Personal Property Damage - 06/30/2011
... just lying on the trunk mat is looking a little moldy and your customer isn't too happy about it.GM has a personal property damage provision that will either repair or replace a customer's personal property that was damaged by a defect in the vehicle....
July 2011 Recall Update - 06/30/2011
... Escalade EXT; 2011 Chevrolet Avalanche, Colorado, Express, Silverado, Suburban, Tahoe; and 2011 GMC Canyon, Savana, Sierra, Yukon, Yukon XL vehicles. Some vehicles may have a condition in which the rear axle cross pin was not manufactured to specification....
No Problem Found Claims Handling - 06/30/2011
... job card, completing the requirements of a NPF claim can be problematic. Article 1.5.6 of the GM Service Policies and Procedures Manual outlines the requirements for a NPF claim. The requirements differ little from those of any other job card with a...
Transportation Transactions - Receiving Hours Notification - 06/30/2011
... the 24 x 7 process. This form may be found in the P&P in article 2.1.2. Under this process, GM has arranged for insurance on the vehicles while they are left unattended. If the carrier leaves vehicles after working hours without a signed agreement...
The Global Tire Process: Getting Things Rolling - 09/16/2010
... to open the New Pre-Repair Authorization screen. Select the appropriate Business Unit (either GM-US for warranty or MIC for GMPP) and Transaction Type (ZREG, ZSCT, ZPTI, etc). After making these selections another drop down menu, Pre-Repair Type, will...
Components and Systems - 06/07/2010
... position of various steering and suspension components. Automotive Technology: A Systems Approach.GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Warranty Training - 04/13/2010
... is much more involved than just inputting warranty transactions.A good approach is to begin with GM policy training and helping the person being trained understand how important their role at the dealership is. The warranty administrator should also...
Warranty Management Workshop 2010 - 01/06/2010
... informed of the policies and processes required to be compliant with what is required by GM. Anything less leaves the service agent vulnerable to costly charge backs.I encourage attendees to keep in contact after the class. So much information is covered...
Analyzing Warranty Parts - 02/04/2010
The Warranty Parts Center has been an important part of GM's business model since 1996. Parts are requested for return to better understand and help resolve product issues and are analyzed to determine the root cause failure. Parts and associated documentation...
Warranty Performance Analysis - 03/11/2010
Mr. Dealer, have you read the GM Service Policies and Procedures Manual? Most car owners never read the owner's manual provided with their car until there is a problem. The sections of the Policy & Procedure Manual that deal with audit and record...
Empowerment - 11/25/2014
... for further direction. Included within the list of available tools is the Chevrolet, Buick, GMC, and Cadillac Protection Plan, a service contract covering various vehicle components and systems and issued for various time and mileage intervals...
Required Operating Procedures - 12/19/2014
... of responsibilities are delegated to other members of management, those members must comply with GM P&P requirements." Required Operating Procedures Point 4: OLH: Separate on/off time punches are required on the technician's time ticket...
Reject of the Month - 06/06/2014
... to share a warranty transaction from a dealership in Alaska. While this particular vehicle isn't a GM product, (it's a 2013 Ford F150 with fewer than 5,000 miles on odometer) many of you will be able relate to the circumstances surrounding the customer's...
Filing - 06/06/2014
... but most service agents print out and attach to a job card much more paper than is necessary. GM requires job cards to be available for review 24 months from the job card date. The job cards must be kept in a history file, which can be an electronic...
Policy Decisions - 02/27/2014
... Transaction Number link to view the individual Transaction Detail (the claim information sent to GM for payment). Or, the user may select the Export to Excel option. Exporting the data to an Excel document format enables the user to format the data cells...
Major Assembly Replacement Submission Guidelines - 04/28/2015
... must be printed and attached but does not need to be completely filled out. Enter the name of the GM representative and reason for replacement in the white section of the repair estimate form. ...
Comeback Repeat Repairs - 09/02/2015
... actually is a comeback is not necessarily the same thing. The intent of this policy is most likely GM's desire to get service management involvement early on and to make sure that the technician understands that GM has already paid the dealership to...
Certified Elite - 02/02/2016
... has been added as a qualifier. Program criteria and thresholds have been updated as well. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Android Upgrade Update - 04/28/2016
... to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either...
Assembly Replacements - 04/28/2016
... correct labor operation and causal part is a very important function in getting correct data to GM so that it is known what has failed. If there are multiple parts replaced with the repair, the causal part must be identified. Occasionally, the actual...
Debits, Battery, Transmission... - 10/26/2016
... result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code...
WPC Parts Return Program - 10/26/2016
... from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Dealer Aftersales Empowerment Reminders - 03/21/2017
... be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to accept the goodwill gesture...
January 2017 Recall Update - 12/21/2016
... to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may...
Air Conditioning Repair Documentation - 06/19/2017
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air conditioning...
Job Card Check List - 05/22/2017
... ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a transaction, that transaction must be bullet proof. One tool to help make sure your job cards have all the required documentation necessary...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... management approval. Field Warranty Team Approval, section 3 of the matrix, is required when a non-GM part is used for any GM covered repair, if a decision is made by a PQC restricted dealer to replace a component where is it more cost effective to perform...
Transmission Flush Code - 12/19/2018
On November 30, 2018, GM announced in Global Message GCUS-9-6971 that transmission flush code requirements policies were changing, effective with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the...
Cost Comparison Worksheet - 07/23/2018
... case that was created using the Dealer Case Management System or send it to the PQC via email (pqc@gm.com)....
Transportation Claims Over $500 - 08/20/2018
Since July 1st, 2015, GM has required that any transportation claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached...
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... and must be approved by service management on the job card before the transaction is submitted to GM. It is no longer a requirement for OLH to be approved prior to the beginning of the OLH repair time. Technicians must detail the unique circumstances...
Starting Out as a New Warranty Administrator - 09/22/2020
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. After reviewing all transactions in the Pending folder, move on to...
Policies and Procedures 2021 - 03/22/2021
... above situations can still be covered as a warranty transaction. Warranty blocks may be applied if GM has determined that vehicle modifications or damage or abuse has occurred, which may impact all or select vehicle components or systems. Other situations...
High Voltage Battery - 03/22/2021
... and Transaction Submission Information. Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction....
New Error Codes - 07/27/2021
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM, ...
July 2021 Recall Update - 06/29/2021
... The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18, as...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
HAZ MAT Tips - 03/26/2019
... hazardous good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
... has been added as a qualifier. Program criteria and thresholds have been updated as well. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
Android Upgrade Update - 04/28/2016
... to include the Android Auto Feature. Vehicles involved include select 2016/2017 Chevrolet, Buick, GMC and Cadillac models built between June 1, 2015, and April 4, 2016, equipped with NGI 2.5 radios. Dealers have the option of performing the upgrade either...
Assembly Replacements - 04/28/2016
... correct labor operation and causal part is a very important function in getting correct data to GM so that it is known what has failed. If there are multiple parts replaced with the repair, the causal part must be identified. Occasionally, the actual...
Debits, Battery, Transmission... - 10/26/2016
... result from noncompliance with policy requirements that have been in place for many years. GM issued a Global Message in September, reminding dealers of the policies associated with GR8 battery test codes, and TransFlow transmission flush code...
WPC Parts Return Program - 10/26/2016
... from part suppliers to service agents, but more importantly, the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related...
Dealer Aftersales Empowerment Reminders - 03/21/2017
... be processed if there are any open recalls on the vehicle. Only members of service management with GM warranty approval signature authority have the ability to offer goodwill to customers. The customer must verbally agree to accept the goodwill gesture...
January 2017 Recall Update - 12/21/2016
... to the service procedure. The recall affects certain 2009-2014 Buick Enclave, Chevrolet Traverse, GMC Acadia; 2009-2010 Saturn Outlook. Customer Satisfaction Program 16055: Reduced Propulsion Power: Certain 2016-2017 Chevrolet Volt vehicles may...
Air Conditioning Repair Documentation - 06/19/2017
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R-134a, and the GE-50300 for vehicles equipped with R-1234yf refrigerant. Many air conditioning...
Job Card Check List - 05/22/2017
... ever to closely scrutinize your warranty job cards. With only one chance to get it right, when GM authorizes a transaction, that transaction must be bullet proof. One tool to help make sure your job cards have all the required documentation necessary...
More Than Three Days Rental - 10/24/2017
Earlier this year GM changed the rental policies that limit dealers to three days rental. Days over three require DMA/DMC notification and approval. The approval must be obtained by creating a claim pre-approval request found in the Dealer Aftersales...
Consumable Parts - 11/21/2017
... all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Some of these tools come with what are called “consumable repair parts” that are intended to be permanently installed...
Battery Bulletin Updates - 02/20/2018
Download the new Battery Info Help Card In late January and early February 2018, GM released three bulletins related to batteries, including detail on cold battery testing (NEW), OE part numbers, battery maintenance and testing tips, and warranty replacement...
Required Operating Procedures-Authorization Matrix - 05/22/2018
... management approval. Field Warranty Team Approval, section 3 of the matrix, is required when a non-GM part is used for any GM covered repair, if a decision is made by a PQC restricted dealer to replace a component where is it more cost effective to perform...
Transmission Flush Code - 12/19/2018
On November 30, 2018, GM announced in Global Message GCUS-9-6971 that transmission flush code requirements policies were changing, effective with job cards dated and/or submitted on or after December 1, 2018. The previous policy of documenting the...
Cost Comparison Worksheet - 07/23/2018
... case that was created using the Dealer Case Management System or send it to the PQC via email (pqc@gm.com)....
Transportation Claims Over $500 - 08/20/2018
Since July 1st, 2015, GM has required that any transportation claim over $500 must be submitted with specific attachments. All transactions, regardless of the dollar amount, must have the delivery receipt, and if applicable, a Letter of Notification attached...
Top 10 Warranty Deviations (That Can Lead to a Chargeback) - 06/25/2018
... and must be approved by service management on the job card before the transaction is submitted to GM. It is no longer a requirement for OLH to be approved prior to the beginning of the OLH repair time. Technicians must detail the unique circumstances...
Starting Out as a New Warranty Administrator - 09/22/2020
... folder has been reviewed and addressed. Transactions that have been Accepted from Pending by the GM reviewer (e.g. Warranty Support Center) may be moved to the Accepted folder. After reviewing all transactions in the Pending folder, move on to...
Policies and Procedures 2021 - 03/22/2021
... above situations can still be covered as a warranty transaction. Warranty blocks may be applied if GM has determined that vehicle modifications or damage or abuse has occurred, which may impact all or select vehicle components or systems. Other situations...
High Voltage Battery - 03/22/2021
... and Transaction Submission Information. Lithium-Ion batteries must be obtained through a GM authorized Battery Service Center (BSC) for all repairs, and pre-approved through the Technical Assistance Center for full battery packs on restriction....
New Error Codes - 07/27/2021
GM has launched 5 new error codes to assist dealers with understanding claim rejects involving Service Programming and the SPS Warranty Claim Code. In the past when GM was unable to validate successful completion of a reprogramming event claimed in GWM, ...
July 2021 Recall Update - 06/29/2021
... The recall is in effect until June 30, 2023 and affects certain 2020 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles. Safety Recall N202311731-01 High Voltage Battery May Melt or Burn: The bulletin has been revised to include 2017-18, as...
Vehicle Payment Reimbursement - 06/29/2021
Reimbursing a customer for a vehicle payment is one of the Goodwill tools GM offers to offset a prolonged service event experience. This tool should be offered in unique circumstances such as extended service days due to part delays or difficulty diagnosing...
HAZ MAT Tips - 03/26/2019
... hazardous good and sent via Central Transport. Information on Dangerous Goods may be found in the GM Parts Policies and Procedures Manual as well as in the most current version of Bulletin 99-00-89-019. Global Reference document GCUS-9-7300 contains...
The Photo Return Process - 02/23/2022
The GM Part Photo Return Process is a new method to help reduce the cost and time it takes for key stakeholders within GM to receive information regarding the failed part replaced under warranty. The Part Photo Return process will allow dealers to take...
Mismatched Spare Tire Recall - 01/27/2022
... repair order together as a single PDF (.pdf) file and email to productfieldactionvehiclereport@gm.com.Include photos and other supporting documentation if applicable....
Core Return Policies - 04/26/2022
... return engine cores in their original container as the container serves as proof of purchase from GM. To prevent a $100 deduction penalty, dealers must drain the engine core of any fluids. Engines returned without the engine block and main caps, cylinder...
Straight Time Reminder - 02/28/2023
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Other Labor Hours - 02/28/2023
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
DCBS Software Update - 03/23/2023
... that the DCBS equipment serial numbers reflect the serial numbers on record for your BAC in the GM DCBS User Matrix Spreadsheet available with Bulletin 202303130012....
Spring Clean Up - 03/23/2023
... receivable schedule. Now is the ideal time to re-submit rejected claims, route those that must be GM Authorized, or handle those claims that haven’t ever been submitted and are aging. It may also be necessary to track down those claims that have...
Part Warranty Start Date - 06/26/2023
... months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures Manual, Article 1.1. The...
July 2023 Recall Update - 06/26/2023
... remedy for the involved vehicles. Safety Recall N212345945 High Voltage Battery May Melt or Burn (GM Owned Vehicles): The VINs involved in the safety recall are GM owned 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed to...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
Straight Time Reminder - 02/26/2024
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Bulletin 24-NA-054 - 03/23/2024
... is on and the button is pressed for the heated seats and on the steering wheel controls. GM’s response is as follows: This is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... with photos and supporting documentation, if applicable, to productfieldactionvehiclereport@gm.com. The form has been designed to speed dealer submission and form processing. The form provides a list of reasons to change the status, including vehicle...
Letter of Notification - 05/30/2024
... and inspection process documenting damage exceptions on the LON. Dealers should contact the GM Dealer Business Center....
Identifying a Causal Part - 05/30/2024
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product. Additionally, the labor operation code selected from the LTG applicable to the vehicle year/make/model is directly...
Reject of the Month - May 2024 - 04/23/2024
... error 872. Ineligible dealers or dealers with scan utilization below 98% must continue to GM Authorize all claims with error 872, include a copy of the job card with management authorization with the transaction. Important! Regardless of a dealer’s...
95/5 - 04/23/2024
... published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to use the actual completion date of the line. For...
Air Conditioning Repair Documentation - 07/30/2024
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
PDI Fluid Adds - 09/26/2024
... ISO 22241 standard for purity and concentration, meets API regulations, and meets or exceeds GM OE specifications. Labor code 0590062 has parameters set in GWM to allow reimbursement for up to 2.5 gallons (10 quarts) of DEF plus applicable dealer part...
Turning in Defective Warranty Parts - 09/26/2024
... inspection for a minimum of 7 days after receipt of claim payment, unless otherwise directed by a GM representative. Defects should be clearly marked, if identifiable. 12-volt batteries must also be retained for 7 days. Exceptions to the 7-day retention...
The Cause of Failure - 06/26/2024
... generic or 3 C’s that are copied from a SI Document or used over and over on each job card. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - October 2024 - 09/26/2024
... field. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with a copy of the job card and programming receipts for each completed programming service. The claim was rejected after WSC review...
Special Coverage Within Warranty and Beyond Warranty - 09/26/2024
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Accessory Catalog Offerings - 06/26/2023
... submission. The labor operations may be found in the General Information/Dealer Installed GM Accessory Installation section of the Labor Time Guide. Choose the labor operation that applies, enter the labor operation with no labor or parts charged out....
Reject of the Month - June 2023 - 05/23/2023
... transmission, flushed the cooler, and performed an alignment. The claim was submitted with GM Authorization for payment, due to the claim total exceeding dealer empowerment. The claim rejected as the technician that performed the repair had not...
... repair order together as a single PDF (.pdf) file and email to productfieldactionvehiclereport@gm.com.Include photos and other supporting documentation if applicable....
Core Return Policies - 04/26/2022
... return engine cores in their original container as the container serves as proof of purchase from GM. To prevent a $100 deduction penalty, dealers must drain the engine core of any fluids. Engines returned without the engine block and main caps, cylinder...
Straight Time Reminder - 02/28/2023
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Other Labor Hours - 02/28/2023
... from the other punch times for that job card and support the amount of time claimed to GM on the transaction. Secondly, the technician’s cause of failure documentation that supports OLH must detail the steps taken to get to the source of the problem....
DCBS Software Update - 03/23/2023
... that the DCBS equipment serial numbers reflect the serial numbers on record for your BAC in the GM DCBS User Matrix Spreadsheet available with Bulletin 202303130012....
Spring Clean Up - 03/23/2023
... receivable schedule. Now is the ideal time to re-submit rejected claims, route those that must be GM Authorized, or handle those claims that haven’t ever been submitted and are aging. It may also be necessary to track down those claims that have...
Part Warranty Start Date - 06/26/2023
... months, unlimited mileage. There are exceptions with some part warranty coverages outlined in the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart found in the Parts and Accessories Policies and Procedures Manual, Article 1.1. The...
July 2023 Recall Update - 06/26/2023
... remedy for the involved vehicles. Safety Recall N212345945 High Voltage Battery May Melt or Burn (GM Owned Vehicles): The VINs involved in the safety recall are GM owned 2020-22 Chevrolet Bolt EV and 2022 Bolt EUV vehicles. Dealers are instructed to...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
Key Fob Warranty - 06/27/2023
... must be attached to any submitted warranty transaction for labor operation 6430280 and then GM authorized. The picture is typically taken from the technician’s phone and then sent to the warranty administrator; however, service advisors can test...
Straight Time Reminder - 02/26/2024
... the time with service management. If you feel that the requested time is legitimate, you may GM Authorize the transaction for payment consideration. Be sure to attach technician punch times and service management authorization if the requested time is...
Bulletin 24-NA-054 - 03/23/2024
... is on and the button is pressed for the heated seats and on the steering wheel controls. GM’s response is as follows: This is by design, and functions correctly. RPO UVD is a manual heated steering wheel. There are not options for automatically...
Field Action Vehicle Status Change Form (CAM03) - 03/23/2024
... with photos and supporting documentation, if applicable, to productfieldactionvehiclereport@gm.com. The form has been designed to speed dealer submission and form processing. The form provides a list of reasons to change the status, including vehicle...
Letter of Notification - 05/30/2024
... and inspection process documenting damage exceptions on the LON. Dealers should contact the GM Dealer Business Center....
Identifying a Causal Part - 05/30/2024
... cause of failure description. Knowing the part that caused the failure is information used by GM to evaluate the quality of their product. Additionally, the labor operation code selected from the LTG applicable to the vehicle year/make/model is directly...
Reject of the Month - May 2024 - 04/23/2024
... error 872. Ineligible dealers or dealers with scan utilization below 98% must continue to GM Authorize all claims with error 872, include a copy of the job card with management authorization with the transaction. Important! Regardless of a dealer’s...
95/5 - 04/23/2024
... published diagnostic time, OLH, time from a third-party time guide, and/or time using multiples of GM’s LTG. When there are multiple warranty lines on a job card, a recommendation would be to use the actual completion date of the line. For...
Air Conditioning Repair Documentation - 07/30/2024
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
PDI Fluid Adds - 09/26/2024
... ISO 22241 standard for purity and concentration, meets API regulations, and meets or exceeds GM OE specifications. Labor code 0590062 has parameters set in GWM to allow reimbursement for up to 2.5 gallons (10 quarts) of DEF plus applicable dealer part...
Turning in Defective Warranty Parts - 09/26/2024
... inspection for a minimum of 7 days after receipt of claim payment, unless otherwise directed by a GM representative. Defects should be clearly marked, if identifiable. 12-volt batteries must also be retained for 7 days. Exceptions to the 7-day retention...
The Cause of Failure - 06/26/2024
... generic or 3 C’s that are copied from a SI Document or used over and over on each job card. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - October 2024 - 09/26/2024
... field. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with a copy of the job card and programming receipts for each completed programming service. The claim was rejected after WSC review...
Special Coverage Within Warranty and Beyond Warranty - 09/26/2024
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Accessory Catalog Offerings - 06/26/2023
... submission. The labor operations may be found in the General Information/Dealer Installed GM Accessory Installation section of the Labor Time Guide. Choose the labor operation that applies, enter the labor operation with no labor or parts charged out....
Reject of the Month - June 2023 - 05/23/2023
... transmission, flushed the cooler, and performed an alignment. The claim was submitted with GM Authorization for payment, due to the claim total exceeding dealer empowerment. The claim rejected as the technician that performed the repair had not...
The Cause of Failure - 06/26/2023
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Air Conditioning Repair Documentation - 07/25/2023
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Reject of the Month - October 2023 - 09/25/2023
... card. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with notes stating that the code provided at submission was the only one generated. The claim was rejected after WSC review with comments...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Part Failure During Same Visit - 11/29/2023
... typically included. Depending on the store’s empowerment, it may be necessary to submit with GM Authorization for review. Depending on the cost of the part, authorization for excessive parts may be required. As a reminder, service management...
Transportation Panel Replacement Labor Operations - 02/28/2023
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. For the purpose of this policy, “new vehicle”...
Diagnosis Time When a Part was Ordered - 04/25/2023
... have the part express shipped to the dealership. The program is called Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Reject of the Month - January 2023 - 01/04/2023
... administrator confirmed that the repairing technician was 100% EV trained, with the appropriate GMIN listed on the transaction. There are certain scenarios in which GM will pay claims from a participating dealer that is eligible to service Hybrid/Electric...
3 C's - 01/04/2023
... it or break it, a solid foundation starts with the 3 C’s. The job card document provides GM with the repair story. Without the story or an incomplete story, the repair performed is not supported and subject to charge back in an audit situation....
Alternative Options - 01/24/2023
... of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for service management...
Coverage Limits - 06/20/2022
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper inserts are covered up to 7,500 miles. Any replacement...
Reject of the Month - June 2022 - 05/25/2022
... which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with GM Authorization as the ZREG transaction total exceeded $2,500. The error associated with the reject was 021: service agent exceeded the allowed amount for...
CPO Chevrolet Buick GMC Program - 08/22/2022
The Certified Pre-Owned program for Chevrolet, Buick, and GMC vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Proper Battery Testing - 01/27/2022
... reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct battery type and CCA rating during setup will ensure correct test results and prevent damage to the battery. If using a DCBS,...
Reject of the Month - January 2022 - 01/03/2022
... authorization codes, and transaction types. The transaction was resubmitted with GM Authorization and subsequently rejected with comments advising the dealer to remove the diagnostic time associated with the repair from the base time field...
Battery Reminders - 03/28/2022
... situation warrants it. These reasons are not valid reasons for not having a test code. Tip: For AGM batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions...
Battery Warranty Coverage - 08/30/2021
... out of the Bumper-to-Bumper warranty is ZPTI. As a reminder, ZPTI transactions over $500 require GM authorization and attaching a copy of the original battery replacement job card. Battery replacement must be supported by the test result from a...
Bulletin Updates - 08/30/2021
... Information>Specifications. Battery details may also be found in Techlink (https://gm-techlink.com) in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated...
CSMT App Enhanced - 12/01/2021
... out to all dealers in all regions in January. Replacement Parts Traceability (RPT): provides GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers...
General Motors ID Numbers - 12/01/2021
GM recently published a “reminder” in GlobalConnect regarding GMIN numbers. Each dealership employee has a unique 9-digit General Motors ID Number, commonly referred to as GMIN. Transactions showing an invalid or false GMIN will reject. Under ...
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Air Conditioning Repair Documentation - 07/25/2023
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - August 2023 - 07/25/2023
A 2021 GMC Acadia was brought into the dealership service department for an inspection of the front grille. The customer indicated that the chrome was peeling. The technician confirmed that the chrome was peeling and replaced the necessary components...
Reject of the Month - October 2023 - 09/25/2023
... card. The transaction rejected with error 857. After review, the claim was resubmitted for GM Authorization with notes stating that the code provided at submission was the only one generated. The claim was rejected after WSC review with comments...
Claiming Courtesy Transportation - 10/25/2023
... customers as this may be their only means of transportation while their vehicle is in your shop. GM offers the following four options: Rental Vehicles, Shuttles, Fuel Reimbursement, & Public Transportation. While most customers probably prefer a...
Part Failure During Same Visit - 11/29/2023
... typically included. Depending on the store’s empowerment, it may be necessary to submit with GM Authorization for review. Depending on the cost of the part, authorization for excessive parts may be required. As a reminder, service management...
Transportation Panel Replacement Labor Operations - 02/28/2023
... 2.0 repair hours or where a welded panel will require replacement without prior approval from GM, as Federal Motor Vehicle Safety Standards (FMVSS), which apply to new vehicles, may be compromised. For the purpose of this policy, “new vehicle”...
Diagnosis Time When a Part was Ordered - 04/25/2023
... have the part express shipped to the dealership. The program is called Parts Expediting. GM will reimburse the dealer the difference between the cost of the part and what they had to pay for it or the shipping charges for the express shipping. The maximum...
Special Coverage - 11/21/2022
Special Coverage adjustments are created by GM to offer longer warranty coverage, typically considerably longer than the New Vehicle Warranty, when a known product issue occurs. Notification letters are sent to last known customers of record instructing...
Reject of the Month - December 2022 - 11/21/2022
Error 024: Service Agent is not allowed to submit transactions for labor code 7440130 The owner of a 2021 GMC Sierra brought their truck in for installation of a special-order part. On a previous service visit the owner had a concern with the stitching...
OLH Empowerment - 01/05/2023
In June 2022, GM announced new metrics for dealer empowerment to self-authorize Other Labor Hours (OLH). The new metrics were based on the dealers 95/5 performance and overall achievement in meeting Service Training Standards (STS). The 95/5 process...
Reject of the Month - January 2023 - 01/04/2023
... administrator confirmed that the repairing technician was 100% EV trained, with the appropriate GMIN listed on the transaction. There are certain scenarios in which GM will pay claims from a participating dealer that is eligible to service Hybrid/Electric...
3 C's - 01/04/2023
... it or break it, a solid foundation starts with the 3 C’s. The job card document provides GM with the repair story. Without the story or an incomplete story, the repair performed is not supported and subject to charge back in an audit situation....
Alternative Options - 01/24/2023
... of employees, the performance of the service department, and the responsibility for administering GM warranty. Service technicians, dispatchers, warranty administrators, other support, or hourly personnel are not to be empowered for service management...
Coverage Limits - 06/20/2022
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper inserts are covered up to 7,500 miles. Any replacement...
Reject of the Month - June 2022 - 05/25/2022
... which included 1.2 hours to recover and recharge the a/c system. The claim was submitted with GM Authorization as the ZREG transaction total exceeded $2,500. The error associated with the reject was 021: service agent exceeded the allowed amount for...
CPO Chevrolet Buick GMC Program - 08/22/2022
The Certified Pre-Owned program for Chevrolet, Buick, and GMC vehicles provides a 12 month, limited base warranty. This warranty also increases the Powertrain coverage to 6 years or 100,000 miles. To certify a vehicle, it must go through a 172-point inspection...
Reject of the Month - February 2022 - 01/27/2022
Error 66: Labor Code X is restricted and Requires GM Authorization A customer visited their local dealership with a concern of the brakes squealing and grinding after the vehicle sat overnight. The technician noted that the cause of the condition may...
Proper Battery Testing - 01/27/2022
... reference chart that lists each model year, engine RPO and whether the battery type is Flooded or AGM. Selecting the correct battery type and CCA rating during setup will ensure correct test results and prevent damage to the battery. If using a DCBS,...
Reject of the Month - January 2022 - 01/03/2022
... authorization codes, and transaction types. The transaction was resubmitted with GM Authorization and subsequently rejected with comments advising the dealer to remove the diagnostic time associated with the repair from the base time field...
Battery Reminders - 03/28/2022
... situation warrants it. These reasons are not valid reasons for not having a test code. Tip: For AGM batteries, LEAKS is only valid if the battery case is damaged and the cause of the damage must be documented in the Cause field of the transaction. Transactions...
Battery Warranty Coverage - 08/30/2021
... out of the Bumper-to-Bumper warranty is ZPTI. As a reminder, ZPTI transactions over $500 require GM authorization and attaching a copy of the original battery replacement job card. Battery replacement must be supported by the test result from a...
Bulletin Updates - 08/30/2021
... Information>Specifications. Battery details may also be found in Techlink (https://gm-techlink.com) in the Reference Charts section and includes 2016-18 model years. Bulletin 04-00-89-015W Required Operating Procedures – 8 Points has been updated...
CSMT App Enhanced - 12/01/2021
... out to all dealers in all regions in January. Replacement Parts Traceability (RPT): provides GM an electronic record of replacement parts that have been installed in vehicles during a recall repair. When required by the recall bulletin, dealers...
General Motors ID Numbers - 12/01/2021
GM recently published a “reminder” in GlobalConnect regarding GMIN numbers. Each dealership employee has a unique 9-digit General Motors ID Number, commonly referred to as GMIN. Transactions showing an invalid or false GMIN will reject. Under ...
Bolt EV/EUV Recall - 12/01/2021
... eligibility to perform the recall repairs will be restricted. Only technicians certified by GM to work on Electric Models may perform repairs on Electric Models. Transactions that are submitted with EV repairs performed by a technician that has...
Job Card Requirements - 10/26/2021
... card for a new customer as consistency in attaching a current IVH is not always there. GM eliminated the customer’s address as a requirement a few years ago. This requirement was eliminated due to privacy laws. In general, most customer’s...
Cross-Line Warranty - 10/26/2021
... negative ownership experience. Participation in cross-line warranty is voluntary. GM dealerships are prohibited from promoting or advertising cross-line warranty repair capability. Any violation of this could result in an audit, chargeback, or...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
The Dealership Team - 02/21/2019
... with return requirements, ensuring that part return requests are handled in a timely manner and to GM specification. By making this a team effort (more than just one person), there is less chance that a return will be overlooked. Regardless if...
Components & Services with Limited Coverage - 03/27/2019
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Electrical Diagnosis - 01/21/2019
... has clocked if the technician documentation does not support the time. According to GM, there are over 1,100 labor operations that include diagnosis time. Technicians, however, don’t necessarily know what those labor operations are. To compensate...
Air Conditioning Repair Documentation - 07/30/2019
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - June 2019 - 05/29/2019
... the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and after review, was rejected by the WSC agent. The warranty administrator was instructed...
Process and Time Management - 01/28/2020
... and procedures as well as helping those involved in warranty transactions understand all that GM requires. Check out www.jlwarranty.com for a workshop near you! ...
Important Bulletin Updates - 03/27/2020
... of 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
Accuracy - 09/24/2019
... repairing the customer’s concern, as well as customer satisfaction with your dealership and GM. Undeveloped or vague customer concern statements are counter-productive to the technician accurately completing the repair. While you may not...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Chemical Spotting and Rail Dust - 07/30/2019
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Educating the Team - 08/27/2019
... has done the same for the service advisors, offering information on dealership changes, as well as GM policy updates. The advisors also have access to the jlwarranty Member’s Area to watch the informative, short warranty videos. ewill3rd credits...
Straight Time - 02/17/2020
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
Pre-Repair Authorization - 10/23/2019
... Confirm that the VIN listed on the transaction matches the VIN that was entered with the PRA. GM Pre-Repair Authorization must be selected in the Authorization/Comments field of the transaction. Enter the PRA authorization number in the PRA field that...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... to as Emission Select State Component Limited Warranty in IVH, the only emissions warranty on your GM vehicle is the 8 years/80,000 mile warranty, which covers the Catalytic Converter and certain control modules. Heavy Duty Emission related components...
Reject of the Month - August 2021 - 07/27/2021
... is determined that the information submitted does not appear to be in error, submit the claim with GM Authorization for review. Service management explanation to support resubmission of the claim is required. Attach a copy of the job card showing the...
Takata Airbag Recall - 06/29/2021
... is available for Takata airbag recalls. Bulletin 18-NA-094 identifies in a table the GM recalls and vehicles that are eligible for courtesy transportation reimbursement. This could include one-way or two-way shuttle service, one half-day vehicle rental...
What's the Cause? - 06/29/2021
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - June 2021 - 05/26/2021
... the correct torsion bar. The recall affects certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... It is imperative that service advisors understand this restriction as any transaction submitted to GM will reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is...
... eligibility to perform the recall repairs will be restricted. Only technicians certified by GM to work on Electric Models may perform repairs on Electric Models. Transactions that are submitted with EV repairs performed by a technician that has...
Job Card Requirements - 10/26/2021
... card for a new customer as consistency in attaching a current IVH is not always there. GM eliminated the customer’s address as a requirement a few years ago. This requirement was eliminated due to privacy laws. In general, most customer’s...
Cross-Line Warranty - 10/26/2021
... negative ownership experience. Participation in cross-line warranty is voluntary. GM dealerships are prohibited from promoting or advertising cross-line warranty repair capability. Any violation of this could result in an audit, chargeback, or...
CPO Warranty Coverage - 03/26/2019
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is “limited”, it is limited to defects in materials and workmanship. This...
The Dealership Team - 02/21/2019
... with return requirements, ensuring that part return requests are handled in a timely manner and to GM specification. By making this a team effort (more than just one person), there is less chance that a return will be overlooked. Regardless if...
Components & Services with Limited Coverage - 03/27/2019
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Electrical Diagnosis - 01/21/2019
... has clocked if the technician documentation does not support the time. According to GM, there are over 1,100 labor operations that include diagnosis time. Technicians, however, don’t necessarily know what those labor operations are. To compensate...
Air Conditioning Repair Documentation - 07/30/2019
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim up...
Reject of the Month - June 2019 - 05/29/2019
... the labor associated with the repair. Since it was necessary to submit the transaction with GM Authorization for review, the claim went into pending, and after review, was rejected by the WSC agent. The warranty administrator was instructed...
Process and Time Management - 01/28/2020
... and procedures as well as helping those involved in warranty transactions understand all that GM requires. Check out www.jlwarranty.com for a workshop near you! ...
Important Bulletin Updates - 03/27/2020
... of 3 days from the transaction payment/process date before scrapping. Bulletin 00-03-10-003Y - The GM New Vehicle Tire Warranty Program has been updated to include the 2020 model year, a new order of the tire warranty prorating tables, and to update...
Reject of the Month - April 2020 - 03/27/2020
In early 2020 a customer with a 2015 GMC Yukon visited their local service department for reimbursement of a tail lamp repair that had been performed on their vehicle. The customer had recently received notification that their vehicle was part of the...
Accuracy - 09/24/2019
... repairing the customer’s concern, as well as customer satisfaction with your dealership and GM. Undeveloped or vague customer concern statements are counter-productive to the technician accurately completing the repair. While you may not...
Reject of the Month - October 2019 - 09/24/2019
Error 066: Labor code 7421780 is restricted and requires GM Authorization. The owner of a 2016 Chevrolet Silverado 2500 Crew Cab truck was experiencing a loose feeling in the steering. After checking IVH the service advisor wrote the job card up as warranty,...
Chemical Spotting and Rail Dust - 07/30/2019
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Educating the Team - 08/27/2019
... has done the same for the service advisors, offering information on dealership changes, as well as GM policy updates. The advisors also have access to the jlwarranty Member’s Area to watch the informative, short warranty videos. ewill3rd credits...
Straight Time - 02/17/2020
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
Pre-Repair Authorization - 10/23/2019
... Confirm that the VIN listed on the transaction matches the VIN that was entered with the PRA. GM Pre-Repair Authorization must be selected in the Authorization/Comments field of the transaction. Enter the PRA authorization number in the PRA field that...
Breaking Down Emissions Warranty Coverage - 07/27/2021
... to as Emission Select State Component Limited Warranty in IVH, the only emissions warranty on your GM vehicle is the 8 years/80,000 mile warranty, which covers the Catalytic Converter and certain control modules. Heavy Duty Emission related components...
Reject of the Month - August 2021 - 07/27/2021
... is determined that the information submitted does not appear to be in error, submit the claim with GM Authorization for review. Service management explanation to support resubmission of the claim is required. Attach a copy of the job card showing the...
Takata Airbag Recall - 06/29/2021
... is available for Takata airbag recalls. Bulletin 18-NA-094 identifies in a table the GM recalls and vehicles that are eligible for courtesy transportation reimbursement. This could include one-way or two-way shuttle service, one half-day vehicle rental...
What's the Cause? - 06/29/2021
... were replaced, the part that is determined to be the “Causal” part must be identified. GM follows “Strategy-Based Diagnosis/Symptom Diagnosis”, which is an organized vehicle diagnostics approach for finding the source/cause of...
Reject of the Month - June 2021 - 05/26/2021
... the correct torsion bar. The recall affects certain 2017-18 Chevrolet Silverado HD and GMC Sierra HD vehicles. The bulletin allows a reimbursement of 0.9 hours with labor operation 9105473 to replace the driver and passenger seat belt retractors. The...
Certified Pre-Owned Warranty - 01/27/2021
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first, in addition to any remaining original factory bumper-to-bumper limited warranty. The key word to CPO coverage is “limited”,...
Chevrolet Electric Model Dealer Restrictions - 01/27/2021
... It is imperative that service advisors understand this restriction as any transaction submitted to GM will reject with this reject code: Error 023 : Service Agent is not allowed to submit transactions for vehicle model (e.g. 1FC48, 1RF68) and there is...
Reject of the Month - February 2021 - 01/27/2021
... paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently rejected with the OLH excessive, part incompatibility errors, and the comments by the reviewer indicating...
Proactive Alerts - 08/25/2020
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim...
Components and Services with Limited Coverage - 06/23/2020
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Reject of the Month - July 2020 - 06/23/2020
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the job card and OLH punch times. The following concerns were noted with the reject:...
CSMT PRA Process - 09/22/2020
... of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused...
Reject of the Month - November 2020 - 10/27/2020
... Damage Reporting Form. The form must be completed and submitted to NVD via email: NVDReporting@gm.com with any supporting documentation. ...
Reject of the Month - January 2021 - 12/29/2020
... corresponding authorization codes, and transaction types and resubmitted the transaction with GM Authorization for review. The transaction rejected with comments advising the dealer to remove the diagnostic time associated with the repair...
Required Job Card Information - 12/29/2020
... that lists the most common warranty non-compliance deviations. This list is generated from GM Audit reviews and provides the most common things that are charged back in a dealership audit of warranty job cards. This month we will highlight the following...
Diagnostic Time Increased - 07/23/2018
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
Up Assemblies (UPDATED) - 07/23/2018
You may have received notification that GM will be performing an adjustment on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly....
GlobalConnect Shortcuts - 08/20/2018
... dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if...
Authorization Updates - 01/21/2019
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of...
Dealer empowerment program - 10/24/2018
... decision is appropriate, the online Policy Evaluation Tool must be executed to determine the GM Participation level for the total repair cost (calculated at warranty rates). Policy repairs are indicated by selecting the appropriate radio button at transaction...
Consequential Damage Repairs - 11/29/2018
... 18-NA-146 for more information. When submitting a consequential damage claim that will require GM Authorization, provide detailed comments supporting the request for OLH as a result of the consequential damage. Occasionally, consequential damage doesn’t...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
More on Attachments - 03/26/2018
... about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing...
Tire Replacement - 11/21/2017
... tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount. See bulletin 00-03-10-003 for specifics and the Labor Time Guide...
Wheel Alignment Policies - 12/21/2017
GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles ...
What is Customer Enthusiasm? - 12/21/2017
... that could fall within the guidelines of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Part Return Process - 04/17/2017
... diagnosis, most often component replacement and refrigerant. Because refrigerant is available from GM in bulk quantities, there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... www.chevroletprotectionplan.com- www.buickprotectionplan.com- www.cadillacprotectionplan.com- www.gmcprotectionplan.com Phone: Call AMT Warranty Corporation at 877.265.1072 Email: Send the claim documentation via email to: protectionplanclaims@amtrustgroup.com Fax:...
Reject of the Month - 06/19/2017
... by the DMA prior to transaction submission. The transaction was submitted for review with GM Authorization due to excessive OLH, with a copy of the technician time documentation and management authorization attached. The technician had six...
... paid 3.7 hours base and 3.5 hours OLH was additionally claimed. The claim was submitted with GM Authorization for review and subsequently rejected with the OLH excessive, part incompatibility errors, and the comments by the reviewer indicating...
Proactive Alerts - 08/25/2020
On connected vehicles, GM is able to evaluate the condition of your customer’s battery and report the state of health to the customer through the Vehicle Diagnostics Report and/or to the dealer through the Multi-Point Inspection screen on Service...
A/C Repair Documentation - 07/30/2020
... repairs require evacuating and recharging a vehicle’s refrigerant for diagnosis. GM recommends the GE-48800 Cool Tech machine for vehicles equipped with R134a, and the GE-50300 for vehicles equipped with R1234yf refrigerant. Dealers may claim...
Components and Services with Limited Coverage - 06/23/2020
... up to 7,500 miles. Requests for brake pad replacements over this mileage will require routing for GM Authorization. Keep in mind that brake noise isn’t always considered a defect. Wiper blades have limited coverage as well. While not published,...
Reject of the Month - July 2020 - 06/23/2020
... exceed the allowance for labor code xxxxxxx and error code 122: This transaction was reviewed by a GM Service Manager and rejected. The WSC agent required review of the job card and OLH punch times. The following concerns were noted with the reject:...
CSMT PRA Process - 09/22/2020
... of a PRA. If using a labor operation that is listed as PRA required, submit the claim with GM Authorization. Best Practice: Take photos of the issue while the vehicle and customer are in the service drive. The CSMT PRA process is not to be confused...
Reject of the Month - November 2020 - 10/27/2020
... Damage Reporting Form. The form must be completed and submitted to NVD via email: NVDReporting@gm.com with any supporting documentation. ...
Reject of the Month - January 2021 - 12/29/2020
... corresponding authorization codes, and transaction types and resubmitted the transaction with GM Authorization for review. The transaction rejected with comments advising the dealer to remove the diagnostic time associated with the repair...
Required Job Card Information - 12/29/2020
... that lists the most common warranty non-compliance deviations. This list is generated from GM Audit reviews and provides the most common things that are charged back in a dealership audit of warranty job cards. This month we will highlight the following...
Diagnostic Time Increased - 07/23/2018
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
Up Assemblies (UPDATED) - 07/23/2018
You may have received notification that GM will be performing an adjustment on the Transaction Summary Report. The notification stated that SPAC was involved in a warranty part order delay and resolved the issue by fulfilling the order with an up assembly....
GlobalConnect Shortcuts - 08/20/2018
... dealer and wholesale. IVH is a display tool for information from many different databases within GM to supply information. The application will allow dealers to understand what has been done to the vehicle and what option codes are on the vehicle, if...
Authorization Updates - 01/21/2019
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of...
Dealer empowerment program - 10/24/2018
... decision is appropriate, the online Policy Evaluation Tool must be executed to determine the GM Participation level for the total repair cost (calculated at warranty rates). Policy repairs are indicated by selecting the appropriate radio button at transaction...
Consequential Damage Repairs - 11/29/2018
... 18-NA-146 for more information. When submitting a consequential damage claim that will require GM Authorization, provide detailed comments supporting the request for OLH as a result of the consequential damage. Occasionally, consequential damage doesn’t...
Repair Time Overlap - 05/22/2018
Labor operations and causal parts tell the story of what failed when a warranty transaction is submitted to GM for reimbursement. When there are multiple concerns that have separate failures listed on the job card, there will typically be separate labor...
More on Attachments - 03/26/2018
... about documents that must be attached to transactions, with the focus on transactions that require GM authorization. The Warranty Support Center has reported that the most frequent reason why a transaction is returned to a dealership is because of missing...
Tire Replacement - 11/21/2017
... tire cost is prorated, labor to mount and balance the tire is not prorated and is 100% covered by GM. Cost plus warranty mark-up must be calculated before determining the prorated amount. See bulletin 00-03-10-003 for specifics and the Labor Time Guide...
Wheel Alignment Policies - 12/21/2017
GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition is a result of wear and tear, which is the customer’s responsibility. New vehicles ...
What is Customer Enthusiasm? - 12/21/2017
... that could fall within the guidelines of a covered repair due to the cause of the failure, is not GM’s responsibility in this particular situation. Here are some examples: An outside door mirror is cracked. It could be that the customer...
January 2018 Recall Update - 12/21/2017
Safety Recall 17009: Front Passenger Airbag Inflator: GM has released recall 17009 that affects approximately 24,400 vehicles that are currently registered in certain states. The front airbag inflator may have the potential for the intrusion of moisture...
Reject of the Month - 05/22/2017
Incompatibility and Up Assemblies - A dealer may receive an alternate part or “up assembly” from GM CCA when a parts order cannot be fulfilled in a reasonable amount of time on an open SPAC case. An up assembly is a currently available...
Part Return Process - 04/17/2017
... diagnosis, most often component replacement and refrigerant. Because refrigerant is available from GM in bulk quantities, there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Chevrolet / Buick / GMC / Cadillac Protection Products - 02/17/2017
... www.chevroletprotectionplan.com- www.buickprotectionplan.com- www.cadillacprotectionplan.com- www.gmcprotectionplan.com Phone: Call AMT Warranty Corporation at 877.265.1072 Email: Send the claim documentation via email to: protectionplanclaims@amtrustgroup.com Fax:...
Reject of the Month - 06/19/2017
... by the DMA prior to transaction submission. The transaction was submitted for review with GM Authorization due to excessive OLH, with a copy of the technician time documentation and management authorization attached. The technician had six...
The WPC and Partial Shipment - 08/22/2017
... attach the WPC shipping document and the job card in GWM and email to warrantypartscenterusa@gm.com. When emailing documents, please put transaction number in the subject field. Apparently the part or parts were returned to the WPC but the shipping...
Reject of the Month - Missing Documentation - 08/22/2017
... for the technicians to refer to when completing either of these recalls. In late July, GM released Global Message GCUS-9-4443 and bulletin 17-NA-242 that address unneeded programming events. The Service Programming System was updated to prohibit...
Reject of the Month - - 07/25/2017
... the module associated with the repair. Error 050: Part Number XX is Restricted and Requires GM Authorization Error 051: Service Agent is Not Allowed to Submit Part Product Line 06 Error 072: Total Parts Amount Exceeds the Allowance for Labor Code...
Chemical Spotting and Rail Dust - 07/25/2017
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Noncompliance Debits: Battery / Transmission - 12/21/2016
GM announced in early December that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid ...
Wheel Alignment - 01/23/2017
... position of various steering and suspension components. Automotive Technology: A Systems Approach GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Reject of the Month - 01/23/2017
... causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January 15, 2016, the receipt of error code 068 will result in...
Consequential Damage - 06/27/2016
Getting a detailed customer concern documented on the job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen...
May 2016 Recall Update - 04/28/2016
... an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra 1500 and 2015 Chevrolet Silverado and GMC Sierra vehicles equipped with Auxiliary Switch Bank (RPO 9L7). Safety Recall 15757B: Under Hood Fire: This...
July 2016 Recall Update - 06/27/2016
... to add a note at the beginning of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up...
Bulletin 04-00-89-015J: - 03/26/2015
... management authorization, not the warranty administrator or service advisor signature. GM has developed a clear set of policies (evident in P&P and the Operating Procedures bulletin) to ensure that everyone on their team is on the same page,...
July 2015 Recall Update - 06/30/2015
... Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC Terrain vehicles equipped with electronic power steering. Involved vehicles are covered for a period of 10 years/150,000 miles.Special Coverage 14311B:...
Transportation Claim Inspections Process - 05/09/2014
... Examples of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck. Or, an owner's manual written in the wrong language. If vehicles are delivered during a time when the dealership is closed, they must be inspected...
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Warranty Performance Analysis - 07/02/2010
... with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal to the gross profit from those claims, or...
Basic Documentation - 01/19/2011
... of organization and habit. Utilizing a require documentation check list such as jlwarranty's GM Job Card Check List is a great way to ensure that all essential data has been collected and all required information has been completed before submitting...
June 2011 Recall Update - 06/08/2011
... models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector....
Rust Happens - 08/09/2011
... repairs can get expensive and if the panel does have to be replaced, routing the claim for GM approval is almost always necessary. S5070 Hood - Corrosion Perforation Repair S5090 Fender...
Technician Clock Time - 10/01/2013
... total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must be accountable through the technician's time...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... to SPAC when CSO for Service Lane Parts are not available at the local PDC. In these instances, GM will pay for overnight shipping. Dealers will also be able to write parts orders later in the day for next day shipments from their local PDC. The new...
August 2013 Recall Update - 07/30/2013
... Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be entitled to a refund. The coverage addresses...
March 2013 Recall Update - 03/11/2013
... 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy 2006-2007 model year vehicles may have a condition in which fluid has entered...
iPhone on Wheels - 03/08/2012
... company that developed some of the iPhone's Siri voice technology is working with Ford and GM to create software that uses natural language for commands. ...
... attach the WPC shipping document and the job card in GWM and email to warrantypartscenterusa@gm.com. When emailing documents, please put transaction number in the subject field. Apparently the part or parts were returned to the WPC but the shipping...
Reject of the Month - Missing Documentation - 08/22/2017
... for the technicians to refer to when completing either of these recalls. In late July, GM released Global Message GCUS-9-4443 and bulletin 17-NA-242 that address unneeded programming events. The Service Programming System was updated to prohibit...
Reject of the Month - - 07/25/2017
... the module associated with the repair. Error 050: Part Number XX is Restricted and Requires GM Authorization Error 051: Service Agent is Not Allowed to Submit Part Product Line 06 Error 072: Total Parts Amount Exceeds the Allowance for Labor Code...
Chemical Spotting and Rail Dust - 07/25/2017
... Although the cause of these conditions is not attributable to defects in materials or workmanship, GM has adopted a coverage policy of 12 months or 12,000 miles, whichever comes first. This policy applies to new vehicles received with the condition evident...
Change to WPC Parts Waiver Process - 11/29/2016
To clear up inconsistencies in the application of the Warranty Part Center process, GM announced in September, a change in the parts waiver process. Effective since September 16th, 2016, a dealer’s DMA/DMC will not have the authority to waive a...
Noncompliance Debits: Battery / Transmission - 12/21/2016
GM announced in early December that dealers will receive debits for transactions that were processed with invalid GR8 battery test codes, transactions showing that proper battery service procedures were not followed, and transactions containing invalid ...
Wheel Alignment - 01/23/2017
... position of various steering and suspension components. Automotive Technology: A Systems Approach GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Reject of the Month - 01/23/2017
... causal part was identified and the proper labor code selected. These details are critical to GM to accurately identify product issues and work with suppliers to improve product quality. On January 15, 2016, the receipt of error code 068 will result in...
Consequential Damage - 06/27/2016
Getting a detailed customer concern documented on the job card is not only a GM requirement, it is essential that the technician completely understands what problems the customer is experiencing and wants to get corrected. Service advisors should listen...
May 2016 Recall Update - 04/28/2016
... an additional 525 vehicles. Involved in the recall are certain 2014 Chevrolet Silverado 1500, GMC Sierra 1500 and 2015 Chevrolet Silverado and GMC Sierra vehicles equipped with Auxiliary Switch Bank (RPO 9L7). Safety Recall 15757B: Under Hood Fire: This...
July 2016 Recall Update - 06/27/2016
... to add a note at the beginning of the Service Information section, include the 2016 model year GMC Sierra HD, and an increase in population. The recall affects certain 2010-2016 Chevrolet Express, GMC Savana; 2011-2013 Chevrolet Silverado HD; 2015-2016...
Special Instructions: Recall 15240 - 02/02/2016
Recall 15240 was released last December, and involves certain Buick Enclaves, Chevrolet Traverses, GMC Acadias, and Saturn Outlooks, built prior to March 1, 2012. The recall is to correct a condition in which the gas struts that hold the lift gate up...
Bulletin 04-00-89-015J: - 03/26/2015
... management authorization, not the warranty administrator or service advisor signature. GM has developed a clear set of policies (evident in P&P and the Operating Procedures bulletin) to ensure that everyone on their team is on the same page,...
July 2015 Recall Update - 06/30/2015
... Chevrolet Cruze, Volt, 2010-2014 Chevrolet Equinox, 2013-2014 Chevrolet Malibu, and 2010-2014 GMC Terrain vehicles equipped with electronic power steering. Involved vehicles are covered for a period of 10 years/150,000 miles.Special Coverage 14311B:...
Transportation Claim Inspections Process - 05/09/2014
... Examples of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck. Or, an owner's manual written in the wrong language. If vehicles are delivered during a time when the dealership is closed, they must be inspected...
December 2014 Recall Update - 11/25/2014
... and catalytic converter. Involved in the special coverage are the 2009-2010 Chevrolet Colorado and GMC Canyon. The condition is covered for a period of 10 years or 120,000 miles. Safety Recall 14171: Lapbelt Pretensioner Locking Performance: Certain...
Warranty Performance Analysis - 07/02/2010
... with the service manager and general manager/operating partner together. The auditor asked the GM if he could invest the amount of dollars represented by their warranty submissions, and expect a return equal to the gross profit from those claims, or...
Basic Documentation - 01/19/2011
... of organization and habit. Utilizing a require documentation check list such as jlwarranty's GM Job Card Check List is a great way to ensure that all essential data has been collected and all required information has been completed before submitting...
June 2011 Recall Update - 06/08/2011
... models: 2003-2006 Chevrolet Avalanche, Suburban, Tahoe; 2003-2007 Chevrolet Silverado; 2003-2006 GMC Yukon, Yukon XL; 2003-2007 GMC Sierra for 10 years or 150,000 miles. Dealers are to install a new blower motor resistor and resistor module connector....
Rust Happens - 08/09/2011
... repairs can get expensive and if the panel does have to be replaced, routing the claim for GM approval is almost always necessary. S5070 Hood - Corrosion Perforation Repair S5090 Fender...
Technician Clock Time - 10/01/2013
... total elapsed time a technician has spent working on a vehicle, each day, must be available for GM review. It is also important to note that all customer pay, warranty, policy, and internal job card time must be accountable through the technician's time...
Required Operating Procedures aka The 18 Point Bulletin - 07/30/2013
... to SPAC when CSO for Service Lane Parts are not available at the local PDC. In these instances, GM will pay for overnight shipping. Dealers will also be able to write parts orders later in the day for next day shipments from their local PDC. The new...
August 2013 Recall Update - 07/30/2013
... Contact Wear: The special coverage has been revised to discontinue the 50% customer co-pay policy. GM will now pay 100% of the total cost for the repair. The policy update is retroactive and customers may be entitled to a refund. The coverage addresses...
March 2013 Recall Update - 03/11/2013
... 12180 - Driver Door Switch Short Circuit: Approximately 267,000 Chevrolet TrailBlazer EXT and GMC Envoy XL 2006 model year and Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy 2006-2007 model year vehicles may have a condition in which fluid has entered...
iPhone on Wheels - 03/08/2012
... company that developed some of the iPhone's Siri voice technology is working with Ford and GM to create software that uses natural language for commands. ...
May 2012 Recall Update - 05/02/2012
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
Effective Use of Self-Authorization Codes - 08/09/2012
... is under the assumption a self-authorization code is necessary, when it may not have been. GM has a report that shows a service agent's effective use of self-authorization codes. To view this report, go to the Analyze Warranty tab and select View Warranty...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Brake Pads and Rotors - 08/30/2012
... items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads are still considered...
Dexos1 Reimbursement - 12/18/2012
... be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube,...
The Way it Used to Be - 12/18/2012
... service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims but require approval from your DMA before proceeding with a corrective...
December 2012 Recall Update - 12/18/2012
... issue with the timing chain in certain 2009 Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2007 GMC Acadia; 2009 GMC Acadia vehicles that are equipped with a 2.8L/3.6L engine. Dealers are instructed to replace the timing chain. The service procedure...
November 2013 Recall Update - 11/18/2013
... to confirm that they are properly fastened. The recall involves certain 2011 Chevrolet Express and GMC Savana vehicles. Safety Recall 12213-Brake Vacuum Micro Switch: The dealer is instructed by this safety recall to remove and replace the microswitch...
May 2015 Recall Update - 04/28/2015
... replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine....
Pyramid Repairs - 12/21/2016
... is claiming substantially more warranty expense and could result in a repair order review by GM personnel. Pyramid repairs and repeat repairs both require authorization code R for payment. A repeat repair that is a comeback requires service management...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Reject of the Month - 03/21/2017
... case, the extra review of the transaction ensured that the correct repair data was reported to GM. Simply selecting a labor operation based on the level of repair performed does not accurately identify the failure and may create 067 and 068 rejects....
Service Programming System - 03/21/2017
... that are submitted with invalid codes will be subject to debit. The codes are decodable by GM and identify the module that was reprogrammed. Bulletin 06-08-47-001 Warranty, SPS, Control Module Diagnostics, and Configuration Information, Programming,...
Time Documentation - 06/19/2017
... becomes necessary to scan and attach the job card with time documentation to the transaction for GM Authorization, confirm that the punch times are dark enough, allowing it to be read clearly. 5.) Time documentation must not be altered in any way....
Reject of the Month - 04/23/2018
... 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear...
Signatures - 10/23/2018
... that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession, insurance representatives will confirm that there is...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
Diagnostic Time Self Review - 12/19/2018
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Reject of the Month - 07/23/2018
... daily time records, occurred on a few other transactions because the copies electronically sent to GM for the review contained illegible time on/off and/or date stamps on the peel and sticks. As a result, the transactions were subject to debit as the...
Maintenance Service Rejects - 07/23/2018
... warranty claims before you submit them. One reject we see far too often are rejects for the GM maintenance services. While maintenance is covered for 2 years or 24,000 miles, whichever happens first, the customer only receives two service events....
Rental Vehicle Damage - 12/29/2020
GM recently published a report of Best Practices when dealing with a customer that damaged your rental vehicle and subsequently, their insurance company. Obviously, the situation can be contentious and if full disclosure wasn’t discussed at the ...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one ...
Damage that is not Considered Transportation Damage - 07/30/2020
... from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on a Chevrolet, the vehicle has part/option discrepancies. These situations are to be noted directly on the Carrier’s delivery receipt/ePOD or...
New Vehicle Inspections - 04/29/2021
... after the time of delivery. Under the STI Delivery Process, (for a participating service agent) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified by...
Reject of the Month - 12/02/2019
... as an informational message, then transitioned to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing...
Noncompliance Recall 03001 - Windshield Urethane Adhesion: Certain 2003 model year Chevrolet Silverado and GMC Sierra trucks built at the Flint Assembly Plant may lack a continuous urethane bonding bead between the body surface and the windshield. Dealers...
Effective Use of Self-Authorization Codes - 08/09/2012
... is under the assumption a self-authorization code is necessary, when it may not have been. GM has a report that shows a service agent's effective use of self-authorization codes. To view this report, go to the Analyze Warranty tab and select View Warranty...
2013 Chevrolet Spark - 08/09/2012
Chevrolet dealers will be receiving the new 2013 Spark soon. GM has released a special labour operation, Z2399, to allow for an extensive road test and general quality assessment. The labour operation will only pay on Chevrolet Spark vehicles built...
Brake Pads and Rotors - 08/30/2012
... items listed that are considered a maintenance repair. It is stated that the vehicle owner, not GM, is responsible for the performance of scheduled maintenance. While brake pad replacement due to wear is not scheduled, worn brake pads are still considered...
Dexos1 Reimbursement - 12/18/2012
... be used for dealer credit in conjunction with any 2011, and newer, model year Chevrolet, Buick, GMC or Cadillac vehicle which has a customer pay lube, oil and filter service performed at a GM Dealership. The program is only valid with customer pay lube,...
The Way it Used to Be - 12/18/2012
... service agents with incorrect options used to be considered a transportation claim. An example: A GMC truck with a Chevrolet grille. These situations are now considered warranty claims but require approval from your DMA before proceeding with a corrective...
December 2012 Recall Update - 12/18/2012
... issue with the timing chain in certain 2009 Buick Enclave; 2007-2009 Cadillac CTS, SRX, STS; 2007 GMC Acadia; 2009 GMC Acadia vehicles that are equipped with a 2.8L/3.6L engine. Dealers are instructed to replace the timing chain. The service procedure...
November 2013 Recall Update - 11/18/2013
... to confirm that they are properly fastened. The recall involves certain 2011 Chevrolet Express and GMC Savana vehicles. Safety Recall 12213-Brake Vacuum Micro Switch: The dealer is instructed by this safety recall to remove and replace the microswitch...
May 2015 Recall Update - 04/28/2015
... replacement of a single sensor. The bulletin applies to certain 2010-2011 Chevrolet Express and GMC Savana vehicles equipped with a 6.6L diesel engine and 2011 Chevrolet Silverado and GMC Sierra 2500/3500 vehicles equipped with a 6.6L diesel engine....
Pyramid Repairs - 12/21/2016
... is claiming substantially more warranty expense and could result in a repair order review by GM personnel. Pyramid repairs and repeat repairs both require authorization code R for payment. A repeat repair that is a comeback requires service management...
Recall Documentation - 07/25/2017
In mid-July, GM announced specific transaction documentation requirements associated with recalls 16007 and 17287. Both recalls address a software defect with the Sensing and Diagnostic Module. The SDM controls airbag and pretensioner deployment. The...
Reject of the Month - 03/21/2017
... case, the extra review of the transaction ensured that the correct repair data was reported to GM. Simply selecting a labor operation based on the level of repair performed does not accurately identify the failure and may create 067 and 068 rejects....
Service Programming System - 03/21/2017
... that are submitted with invalid codes will be subject to debit. The codes are decodable by GM and identify the module that was reprogrammed. Bulletin 06-08-47-001 Warranty, SPS, Control Module Diagnostics, and Configuration Information, Programming,...
Time Documentation - 06/19/2017
... becomes necessary to scan and attach the job card with time documentation to the transaction for GM Authorization, confirm that the punch times are dark enough, allowing it to be read clearly. 5.) Time documentation must not be altered in any way....
Reject of the Month - 04/23/2018
... 081 Cannot Be Authorized and Must Be Corrected. After receiving three recall notices on their 2017 GMC Sierra, the owner brought their vehicle in for service on March 27. The vehicle was involved in the following recall programs: Recall 17456: Rear...
Signatures - 10/23/2018
... that skip this step are leaving the job card open to possible chargeback if reviewed by the GM Audit team. Furthermore, if a customer vehicle is damaged while in the dealership’s possession, insurance representatives will confirm that there is...
January 2019 Recall Update - 12/19/2018
Safety Recalls 15040, 15044, 15045, 15046, 15442, and 15818: Takata Air Bag Recall: GM dealers are authorized to replace suspect front passenger air bag inflators on certain 2005-2006 Saab 9-2X vehicles. The vehicle population has been divided into two...
Diagnostic Time Self Review - 12/19/2018
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Reject of the Month - 07/23/2018
... daily time records, occurred on a few other transactions because the copies electronically sent to GM for the review contained illegible time on/off and/or date stamps on the peel and sticks. As a result, the transactions were subject to debit as the...
Maintenance Service Rejects - 07/23/2018
... warranty claims before you submit them. One reject we see far too often are rejects for the GM maintenance services. While maintenance is covered for 2 years or 24,000 miles, whichever happens first, the customer only receives two service events....
Rental Vehicle Damage - 12/29/2020
GM recently published a report of Best Practices when dealing with a customer that damaged your rental vehicle and subsequently, their insurance company. Obviously, the situation can be contentious and if full disclosure wasn’t discussed at the ...
Correct OnTrac Rental Reasons - 07/30/2020
GM has reported that certain dealers are identifying all of their rental/loaner vehicles as test drives. It is the responsibility of the person who is in charge of OnTrac entries to accurately identify the rental reason when a customer is put into one ...
Damage that is not Considered Transportation Damage - 07/30/2020
... from carrier.-- When a vehicle is received and found to have incorrect parts/options, i.e. GMC Grille on a Chevrolet, the vehicle has part/option discrepancies. These situations are to be noted directly on the Carrier’s delivery receipt/ePOD or...
New Vehicle Inspections - 04/29/2021
... after the time of delivery. Under the STI Delivery Process, (for a participating service agent) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified by...
Reject of the Month - 12/02/2019
... as an informational message, then transitioned to a “live” error this past fall. GM has released several informational documents to provide assistance with correcting an 852 reject, including the Helpful Tips for Technicians Performing...
Reject of the Month - September 2019 - 08/27/2019
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed...
October 2019 Recall Update - 09/24/2019
... are involved in the special coverage that applies to various model year Buick, Chevrolet, and GMC models. The vehicles may have a condition that could cause the evaporative emissions purge valve to not fully close. Dealers are to replace the evaporative...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Diagnostic Time Self Review - 01/03/2020
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable warranty section, for 15 years or 150,000 miles, whichever occurs first....
Did You Know? - 07/30/2019
... and Transaction Authorization Matrix The 8 key policies included in the bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms...
Diagnostic Time - 07/30/2019
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
January 2022 Recall Update - 01/04/2022
... in the recall population. The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects...
New Year, New Compliance Initiative - 01/04/2022
... is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with actual date and...
Reject of the Month - December 2021 - 12/01/2021
... be Authorized and Must be Corrected As stated within the error message, the error cannot be GM Authorized for payment and is issued in conjunction with another error. The other error must be addressed in order to resolve error 243. An example...
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Other Labor Hours - 08/22/2022
... be monitored. If your dealership claims more than the expected OLH, based on a calculation made by GM, it may lead to excess warranty expense. ...
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Servicing EV Models - 06/20/2022
... are ineligible for payment. However, only for the following specific activities listed below, GM will pay claims from a Participating Dealer who is eligible to service Chevrolet Hybrid/Electric Models when the work is completed by any of their dealer...
Dealer Empowerment - 04/25/2023
... 2023 and future model years). All other Cadillac Models - Up to $1500 All other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the...
Reject of the Month - May 2023 - 04/25/2023
... with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed. Throughout the rollout, exceptions may be submitted for WSC review. As a best...
Most Common Audit Deviations - 09/25/2023
Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies,...
Add On Repair Report - 09/25/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
Reject of the Month - July 2023 - 06/27/2023
... documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been completed. If any are missing, the claim will reject and the required service procedure will...
Add On Repair Report - 09/26/2024
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Reject of the Month - November 2024 - 10/31/2024
... physical copy of the job card (or scan and retain the receipt(s) with the electronic job card). If GM Authorization is required on the claim, attach copies of the programming receipts to the transaction to assist with claim review. Submit the transaction...
LPO and ACO Accessories - 07/30/2024
... type ZSET. Find the corresponding labor operation in General Information/ Dealer Installed GM Accessory Installation. Select the Service Agent Installed Option button. Enter the part number in the Parts field of the transaction. Submit the...
Reject of the Month - August 2024 - 07/30/2024
... with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval. The claim total, $10,824, exceeds the allowed amount for a ZREG transaction. The transaction rejected with the following comments:...
Warranty reviews are a mechanism for GM to evaluate and reinforce that policies and procedures are being followed correctly and the company is not paying for repairs that are not valid. While some service agents haven’t had their job cards reviewed...
October 2019 Recall Update - 09/24/2019
... are involved in the special coverage that applies to various model year Buick, Chevrolet, and GMC models. The vehicles may have a condition that could cause the evaporative emissions purge valve to not fully close. Dealers are to replace the evaporative...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Comeback Prevention - 04/29/2020
... make sure there are no smudges on the seats, steering wheel, or other interior surfaces. Contact GM Technical Assistance Center (TAC) when necessary. Be prepared with the necessary and completed documentation before calling. There are numerous...
Diagnostic Time Self Review - 01/03/2020
... group, or any other number of trends associated with the time are easily identifiable to both GM and the dealer. Whether you claim it frequently or sparingly, it is a good idea to periodically run a Supplemental Labor Time Report. The report will...
Highlighting PZEV and TZEV Emissions Warranty - 05/29/2019
... have been equipped with advanced emissions controls. This results in zero evaporative emissions. GM, and other manufacturers, cover vehicles designated as PZEV in the applicable warranty section, for 15 years or 150,000 miles, whichever occurs first....
Did You Know? - 07/30/2019
... and Transaction Authorization Matrix The 8 key policies included in the bulletin are from the GM Service Policies & Procedures Manual. The Dealer Empowerment Labor Operations and Customer Enthusiasm bulletin, 11-00-89-005, contains key terms...
Diagnostic Time - 07/30/2019
... OLH time. OLH time must be approved by service management before the claim is submitted to GM. It is important your technicians understand that clock times must be in the right chronological order to be valid. In the end, according to bulletin...
January 2022 Recall Update - 01/04/2022
... in the recall population. The fuel economy may have been incorrectly noted on the Monroney label. GM will provide a new, corrected label to owners with affected models to place in the glovebox. The recall is in effect until November 15, 2023 and affects...
New Year, New Compliance Initiative - 01/04/2022
... is “no technician clock times”. P&P Article 6.2.5 states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID, along with actual date and...
Reject of the Month - December 2021 - 12/01/2021
... be Authorized and Must be Corrected As stated within the error message, the error cannot be GM Authorized for payment and is issued in conjunction with another error. The other error must be addressed in order to resolve error 243. An example...
Transmission Repair Clock Time - 01/27/2022
Last year GM updated the way many transmission repairs needed to be clocked. Previously, the options were base repair clock time and OLH, that required a separate clock time. Currently, technicians need separate clock times for base repair time, diagnostic...
Other Labor Hours - 08/22/2022
... be monitored. If your dealership claims more than the expected OLH, based on a calculation made by GM, it may lead to excess warranty expense. ...
Air Conditioning Guidelines - 05/25/2022
... friendly R-1234yf refrigerant is currently found in certain Buick, Cadillac, Chevrolet, and GMC vehicles. R-1234yf is an olefin containing hydrogen, fluorine, and carbon, with thermodynamic properties similar to R-134a. It is a mildly flammable gas. The...
Servicing EV Models - 06/20/2022
... are ineligible for payment. However, only for the following specific activities listed below, GM will pay claims from a Participating Dealer who is eligible to service Chevrolet Hybrid/Electric Models when the work is completed by any of their dealer...
Dealer Empowerment - 04/25/2023
... 2023 and future model years). All other Cadillac Models - Up to $1500 All other Chevrolet, Buick, GMC Models - Up to $1,000 These reimbursements are submitted using labor operation 0600005. When submitting a transaction with this labor operation, the...
Reject of the Month - May 2023 - 04/25/2023
... with job cards opened on or after April 10, GWM will auto-reject claims without a dongle scan. GM is aware that there are situations where a scan could not be performed. Throughout the rollout, exceptions may be submitted for WSC review. As a best...
Most Common Audit Deviations - 09/25/2023
Dealers that recently received an Electronic Dealer Audit from GM Audit Services (GMAS) may have also received the most current version of the Warranty Policy Review. The document is also available in the Warranty Resource Center within the Policies,...
Add On Repair Report - 09/25/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Certified Pre-Owned Vehicles - 09/26/2023
Certified Vehicle. Dealerships are to complete warranty repairs on all GM vehicles including those that are outside the franchised division(s). These repairs must be approved by the Service Manager prior to completion and are limited to defects in manufacturing...
Reject of the Month - July 2023 - 06/27/2023
... documented on the job card after each successful reprogramming event. At claim submission, GM will check SPS logs to validate that all events have been completed. If any are missing, the claim will reject and the required service procedure will...
Add On Repair Report - 09/26/2024
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Reject of the Month - November 2024 - 10/31/2024
... physical copy of the job card (or scan and retain the receipt(s) with the electronic job card). If GM Authorization is required on the claim, attach copies of the programming receipts to the transaction to assist with claim review. Submit the transaction...
LPO and ACO Accessories - 07/30/2024
... type ZSET. Find the corresponding labor operation in General Information/ Dealer Installed GM Accessory Installation. Select the Service Agent Installed Option button. Enter the part number in the Parts field of the transaction. Submit the...
Reject of the Month - August 2024 - 07/30/2024
... with the appropriate labor operation for engine replacement and the transaction submitted with GM Authorization for approval. The claim total, $10,824, exceeds the allowed amount for a ZREG transaction. The transaction rejected with the following comments:...
Cadillac U-Courtesy Transportation Program - 04/23/2024
Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate...
Subject to Inspection Deliveries (STI) - 05/30/2024
... occur after the time of delivery. Under the STI Delivery Process, (for a participating dealership) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified...
Reject of the Month - February 2024 - 01/29/2024
... to the excessive claim amount for a ZPTI transaction type, the transaction was submitted with GM Authorization for review. The claim was rejected after review. Comments stated to update transaction type ZREG as the vehicle is still within the...
GlobalConnect Recovery - 01/29/2024
GM has released a GlobalConnect recovery website that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be ...
Reject of the Month - June 2024 - 05/30/2024
... the SPS WCC provided after each successful event on the job card. When the claim is submitted, GM will check SPS logs to validate that all events have been completed. If any are missing, the job card will be rejected. If the technician fails to document...
April 2024 Recall Update - 03/23/2024
... may fall between the seats when the adjacent seat is tipped and slid forward in certain 2019-23 GMC Acadia vehicles. Dealers are advised to add an elastic strap to correct the condition. The recall is in effect until March 31, 2026 and affects approximately...
Pre-Repair Authorization - 08/28/2024
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired rather than replaced, if a cushion only is being replaced, replacing a...
Vehicle Wide Programming - 07/30/2024
GM’s latest architectural design contains a significant number of electronic modules that may require software updates. The updates are important to correct issues and to enhance vehicle functions. Rather than programming modules individually, Vehicle ...
March 2023 Recall Update - 02/28/2023
... are involved in the recall program, including certain 2015 Buick Enclave, Chevrolet Traverse and GMC Acadia vehicles. Dealers are instructed to replace the front driver airbag module and return the replaced front driver airbag module to the WPC. Customer...
February 2023 Recall Update - 01/24/2023
... by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer Satisfaction Recall...
Out of Warranty - 11/21/2022
... repairs are required to be approved by management prior to the first transaction submission. GM states the Policy Evaluation Tool should be utilized once the vehicle has been diagnosed and it has been determined that a Policy repair is appropriate or...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Customer Concern Verification Sheets - 08/22/2022
... or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were updated this year, that are designed to help ask those questions that will help technicians...
September 2021 Recall Update - 08/30/2021
... procedure on disabling the tire. Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil...
8-Point Bulletin Review - 08/30/2021
... and Accounting of Labor Time – This section of the bulletin states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID number, as well as the start...
Reject of the Month - 07/30/2019
... be informational only, e.g. an informational message will be published with inaccurate codes. Once GM provides notification that the SPS validation system is active, transactions containing invalid codes will reject. The following tips are designed to...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... customer copies, warranty copies, file copies, and scrapping copies, depending on the DMS. GM’s policy in regards to customer signatures is that they are obtained prior to repairs being performed, with the customer’s signature acknowledging...
Letter of Notification - 04/22/2019
... be completed on the LON: Dealer code Delivery date to the Dealer Facility Carrier code “GM” Exception, Carrier code “IT” should be used when dealers are performing in-transit repairs Vehicle Identification Number (VIN) Carrier’s...
The Fundamentals - 05/29/2019
... Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data, including specs, is documented...
Add on Repairs - 01/21/2019
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect, is not willing to pay for a repair that is a technician misdiagnosis or a repair added for...
February 2019 Recall Update - 01/21/2019
... 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously...
Mail Out Review & Add On Repairs - 04/22/2019
Warranty reviews are an avenue for GM to evaluate and reinforce that policies and procedures are being followed correctly and that invalid repairs are not being reimbursed. Some service agents haven’t had a job card review in quite a while, whereas...
Pre-Repair Authorization - 01/29/2020
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired by refinishing or replacing a sub-component, replacing a component as...
Technician Identification and Accounting of Labor Time - 01/28/2020
... by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits,...
Looking Up Labor Operations - 02/27/2020
... a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s labor rate. In the past, the responsibility of looking...
Cadillac dealerships may create a Used Courtesy fleet that may consist of used qualified Cadillac, Buick, GMC or Chevrolet vehicles. The program provides Cadillac dealers the flexibility to accommodate service customer requests. For a dealership to participate...
Subject to Inspection Deliveries (STI) - 05/30/2024
... occur after the time of delivery. Under the STI Delivery Process, (for a participating dealership) GM has arranged for insurance on the vehicles while they are unattended. Carriers are to park vehicle(s) in a secure, predetermined location identified...
Reject of the Month - February 2024 - 01/29/2024
... to the excessive claim amount for a ZPTI transaction type, the transaction was submitted with GM Authorization for review. The claim was rejected after review. Comments stated to update transaction type ZREG as the vehicle is still within the...
GlobalConnect Recovery - 01/29/2024
GM has released a GlobalConnect recovery website that may be used in the event the GlobalConnect Homepage can not be reached. The link will take you directly to the Sales and Aftersales GlobalConnect applications. http://www.gmglobalconnect.com/sites/GlobalConnect/gc-static/#/country/us Be ...
Reject of the Month - June 2024 - 05/30/2024
... the SPS WCC provided after each successful event on the job card. When the claim is submitted, GM will check SPS logs to validate that all events have been completed. If any are missing, the job card will be rejected. If the technician fails to document...
April 2024 Recall Update - 03/23/2024
... may fall between the seats when the adjacent seat is tipped and slid forward in certain 2019-23 GMC Acadia vehicles. Dealers are advised to add an elastic strap to correct the condition. The recall is in effect until March 31, 2026 and affects approximately...
Pre-Repair Authorization - 08/28/2024
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired rather than replaced, if a cushion only is being replaced, replacing a...
Vehicle Wide Programming - 07/30/2024
GM’s latest architectural design contains a significant number of electronic modules that may require software updates. The updates are important to correct issues and to enhance vehicle functions. Rather than programming modules individually, Vehicle ...
March 2023 Recall Update - 02/28/2023
... are involved in the recall program, including certain 2015 Buick Enclave, Chevrolet Traverse and GMC Acadia vehicles. Dealers are instructed to replace the front driver airbag module and return the replaced front driver airbag module to the WPC. Customer...
February 2023 Recall Update - 01/24/2023
... by the update include certain 2022 Chevrolet Silverado 1500 LTD, Silverado 1500 New, Traverse, GMC Sierra 1500 Limited, Sierra 1500 New, 2022-23 Chevrolet Silverado 2500HD/3500HD, and GMC Sierra 2500HD/3500HD vehicles. Customer Satisfaction Recall...
Out of Warranty - 11/21/2022
... repairs are required to be approved by management prior to the first transaction submission. GM states the Policy Evaluation Tool should be utilized once the vehicle has been diagnosed and it has been determined that a Policy repair is appropriate or...
June 2022 Recall Update - 05/25/2022
Safety Recall N202324251 Roof Rail Air Bag Inflator May Rupture: Certain 2015-16 Chevrolet Silverado 1500/2500/3500 and GMC Sierra 1500/2500/3500 trucks may require replacement of the left and right front and rear row seat RRAB modules. The roof rail...
Customer Concern Verification Sheets - 08/22/2022
... or partner brings the vehicle in and may not have any additional information to offer. GM has four Customer Concern Verification Sheets (CCVS), that were updated this year, that are designed to help ask those questions that will help technicians...
September 2021 Recall Update - 08/30/2021
... procedure on disabling the tire. Certain 2020 Buick Enclave, Cadillac XT5, Chevrolet Traverse, GMC Acadia, 2020-21 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles are included in the program. Customer Satisfaction Recall N212326940-01 Engine Oil...
8-Point Bulletin Review - 08/30/2021
... and Accounting of Labor Time – This section of the bulletin states that labor time paid by GM must be documented on the technician’s time ticket by job card. This includes the job card number and technician ID number, as well as the start...
Reject of the Month - 07/30/2019
... be informational only, e.g. an informational message will be published with inaccurate codes. Once GM provides notification that the SPS validation system is active, transactions containing invalid codes will reject. The following tips are designed to...
Customer Signatures & Authorization to Perform Repair - 06/26/2019
... customer copies, warranty copies, file copies, and scrapping copies, depending on the DMS. GM’s policy in regards to customer signatures is that they are obtained prior to repairs being performed, with the customer’s signature acknowledging...
Letter of Notification - 04/22/2019
... be completed on the LON: Dealer code Delivery date to the Dealer Facility Carrier code “GM” Exception, Carrier code “IT” should be used when dealers are performing in-transit repairs Vehicle Identification Number (VIN) Carrier’s...
The Fundamentals - 05/29/2019
... Technician comments are essential to identifying the correct causal part, which in turn, helps GM improve product quality. If your DMS has a limit on the number of characters entered in the 3 C’s, make sure critical data, including specs, is documented...
Add on Repairs - 01/21/2019
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect, is not willing to pay for a repair that is a technician misdiagnosis or a repair added for...
February 2019 Recall Update - 01/21/2019
... 15043-05: Driver’s Air Bag Replacement: The bulletins have been revised to clarify that all GM dealers are authorized to perform the required repairs on involved 2006-2011 Saab 9-3 and 2006-2009 Saab 9-5 vehicles that are currently or previously...
Mail Out Review & Add On Repairs - 04/22/2019
Warranty reviews are an avenue for GM to evaluate and reinforce that policies and procedures are being followed correctly and that invalid repairs are not being reimbursed. Some service agents haven’t had a job card review in quite a while, whereas...
Pre-Repair Authorization - 01/29/2020
... in the CSMT app, the team can be reached at 866.446.2900, Option 0, Prompt 7 or via email: PRA@gm.com. Finally, the PRA process is not required when the component can be repaired by refinishing or replacing a sub-component, replacing a component as...
Technician Identification and Accounting of Labor Time - 01/28/2020
... by technicians. While this is nothing new, it still is done incorrectly or not at all in too many GM dealerships. Clock time for regular repairs and clock time for Other Labor Hours continues to be two of the top eight chargebacks in warranty audits,...
Looking Up Labor Operations - 02/27/2020
... a labor operation must be selected for transaction submission and subsequent reimbursement. GM reimburses the amount of time shown in the Labor Time Guide multiplied by the dealership’s labor rate. In the past, the responsibility of looking...
March 2020 Recall Update - 02/27/2020
... been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the program. Safety Recall 17248-01 Loss of Steering Assist: The recall bulletin has...
Customer Signatures - 12/02/2019
... time, and an explanation that details why the customer didn’t sign the job card is required. GM requires no other customer signature on any other copy of the job card, including invoice copies. For a detailed list of situations that require...
Reject of the Month - March 2021 - 02/25/2021
... with potential for charge back. As a reminder: if the transaction has to be submitted with GM Authorization for Review (e.g. transaction total exceeds empowerment level), and/or a copy of the transaction has to be attached to the transaction, the items...
Job Card Write-Up and Final Closeout - 05/26/2021
... prior to write up so the correct in-service date can be entered when creating the job card. While GM now allows an IVH in lieu of a correct in-service date, it is always best to have the correct in-service date on the printed job card. Not all service...
Reject of the Month - August 2020 - 07/30/2020
... cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017 GMC Yukon with 84,390 miles to address an air conditioning not cooling concern. The diagnosing technician found that the condenser was leaking on the left...
A Better Cause of Failure - 05/28/2020
... may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires technician cause and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Global Warranty Management - 09/25/2018
... Included Maintenance 2019: Most 2019 model year Chevrolet, Buick, GMC, and Cadillac vehicles include the first scheduled maintenance visit within 12 months of delivery. There are a few exceptions: - 2019 Corvette includes two maintenance visits...
April 2018 Recall Update - 03/26/2018
... of the Takata air bag inflator. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through March 31, 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
May 2018 Recall Update - 04/23/2018
... effect through April 30, 2018. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through April 30, 2018, and the used air bag inflator returned. Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... Region and eight zones in the South Central Region as part of a pilot program. As a courtesy, GM will continue to accept applicable transactions without a PRA for job cards dated through January 21, 2018. It is expected that a national rollout...
Certified Elite - 01/22/2018
... thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
August 2017 Recall Update - 07/25/2017
... and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag and Pretensioner Non Deploy: The service procedure and warranty information...
Important Documents - Bulletins - 10/24/2017
Over the course of any given day we refer to countless GM bulletins and resources to provide support, justification, clarification, and resolution for warranty related issues. Many of these resources reside either in an electronic folder on my desktop...
February 2017 Recall Update - 01/23/2017
... 15438-01: Front Passenger Air Bag Inflator: Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall to address a condition in which the front passenger air bag inflator may experience an alteration...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... to the battery terminal posts Select the correct CCA Select the proper battery type; Flooded, AGM, or Stop/Start AGM (Auxiliary Battery). Reminder: the Spiral AGM battery is not used by GM, although this battery type may be used in customer pay situations.-...
September 2016 Recall Update - 08/23/2016
... Coverage 15810: Catalytic Converter Replacement: Certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the special coverage that addresses thermal damage or face erosion of the catalytic converter. Dealers...
June 2014 Recall Update - 06/06/2014
... are scheduled for release. Upcoming Safety Recall 13146: Low-Beam Headlamps Inoperative: GM has announced the upcoming recall for all 2005-2007 Chevrolet Corvette vehicles. The recall is to address an issue with the headlamp low-beam relay control...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... or front/rear, is not necessary unless it is indicated in a service information bulletin and GM has determined that both sides should be replaced in pairs. If that is the case, either the bulletin or LTG will indicate a labour operation for both sides,...
What Really Needs to be Printed? - 12/24/2010
... types of supporting documentation that must be "retained, made available, and copies provided to GM personnel upon request". While bulletin specific information, e.g. labour operation number, bulletin number or specific procedures may simply be noted...
Submitting a Transportation Transaction - 07/01/2014
... with incorrect parts or option discrepancies, a warranty transaction is filed. For example, if a GMC truck was delivered with a Chevrolet grille, the correct grill should be installed and a warranty claim filed.Part 2: If the option discrepancy...
... been updated to include a revised service procedure section. Certain 2012 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the program. Safety Recall 17248-01 Loss of Steering Assist: The recall bulletin has...
Customer Signatures - 12/02/2019
... time, and an explanation that details why the customer didn’t sign the job card is required. GM requires no other customer signature on any other copy of the job card, including invoice copies. For a detailed list of situations that require...
Reject of the Month - March 2021 - 02/25/2021
... with potential for charge back. As a reminder: if the transaction has to be submitted with GM Authorization for Review (e.g. transaction total exceeds empowerment level), and/or a copy of the transaction has to be attached to the transaction, the items...
Job Card Write-Up and Final Closeout - 05/26/2021
... prior to write up so the correct in-service date can be entered when creating the job card. While GM now allows an IVH in lieu of a correct in-service date, it is always best to have the correct in-service date on the printed job card. Not all service...
Reject of the Month - August 2020 - 07/30/2020
... cannot be authorized and must be corrected. A dealer performed a condenser replacement on a 2017 GMC Yukon with 84,390 miles to address an air conditioning not cooling concern. The diagnosing technician found that the condenser was leaking on the left...
A Better Cause of Failure - 05/28/2020
... may not sound difficult to a non-technician, it actually is a struggle for technicians at times. GM requires technician cause and correction comments support the repair performed. All comments must be transferred to all copies of the job card. In order...
Battery Transaction Requirements - 11/25/2020
Download the GM Battery Information Quick Reference Warranty Help Card The EL-50313 Midtronics GR8 battery tester/charger or EL-52800 Diagnostic Charge Battery Station (DCBS) must be used in diagnosing battery replacements as well as maintaining batteries...
Global Warranty Management - 09/25/2018
... Included Maintenance 2019: Most 2019 model year Chevrolet, Buick, GMC, and Cadillac vehicles include the first scheduled maintenance visit within 12 months of delivery. There are a few exceptions: - 2019 Corvette includes two maintenance visits...
April 2018 Recall Update - 03/26/2018
... of the Takata air bag inflator. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through March 31, 2018. The used air bag inflator must be returned as per applicable shipping instructions. Special...
June 2018 Recall Update - 05/22/2018
Safety Recall 15027 Driver’s Seat Belt: The recall affects certain 2004-2011 Saab 9-3 convertible vehicles. GM has agreed to facilitate the repair of involved vehicles at Cadillac dealerships. The total number of vehicles in the recall population...
May 2018 Recall Update - 04/23/2018
... effect through April 30, 2018. To qualify for the bonus, the recall repair must be performed at a GM dealership from January 1, 2018, through April 30, 2018, and the used air bag inflator returned. Certain Chevrolet Silverado HD, GMC Sierra HD, Pontiac...
New Pilot Program Restricting Certain Labor Operations for Certain Zones - 01/22/2018
... Region and eight zones in the South Central Region as part of a pilot program. As a courtesy, GM will continue to accept applicable transactions without a PRA for job cards dated through January 21, 2018. It is expected that a national rollout...
Certified Elite - 01/22/2018
... thresholds have been updated to align with the new Parts and Service Excellence (PASE) Program. GM continually monitors and adjusts the thresholds for Elite status so that dealer attainment continues to require an above average performance in all criteria...
August 2017 Recall Update - 07/25/2017
... and activating the new vehicle communication interface module. The recall affects certain 2015 GM passenger car and light duty trucks. Safety Recall 16007-03: Frontal Airbag and Pretensioner Non Deploy: The service procedure and warranty information...
Important Documents - Bulletins - 10/24/2017
Over the course of any given day we refer to countless GM bulletins and resources to provide support, justification, clarification, and resolution for warranty related issues. Many of these resources reside either in an electronic folder on my desktop...
February 2017 Recall Update - 01/23/2017
... 15438-01: Front Passenger Air Bag Inflator: Certain 2007-2008 Chevrolet Silverado 2500/3500 HD and GMC Sierra 2500/3500 HD vehicles are involved in the recall to address a condition in which the front passenger air bag inflator may experience an alteration...
Recalls and Supporting Documentation - 12/21/2016
In early December, 2016, GM released Customer Satisfaction Program 16055: Reduced Propulsion Power. The recall addresses a concern with the Propulsion Power Reduced message in the driver information center. In addition to the message, the driver may notice...
Warranty Battery Replacements - 11/29/2016
... to the battery terminal posts Select the correct CCA Select the proper battery type; Flooded, AGM, or Stop/Start AGM (Auxiliary Battery). Reminder: the Spiral AGM battery is not used by GM, although this battery type may be used in customer pay situations.-...
September 2016 Recall Update - 08/23/2016
... Coverage 15810: Catalytic Converter Replacement: Certain 2010-2011 Chevrolet Equinox and GMC Terrain vehicles equipped with a 2.4L engine are involved in the special coverage that addresses thermal damage or face erosion of the catalytic converter. Dealers...
June 2014 Recall Update - 06/06/2014
... are scheduled for release. Upcoming Safety Recall 13146: Low-Beam Headlamps Inoperative: GM has announced the upcoming recall for all 2005-2007 Chevrolet Corvette vehicles. The recall is to address an issue with the headlamp low-beam relay control...
Handling Overlapping and Pyramiding Repairs - 05/02/2012
... or front/rear, is not necessary unless it is indicated in a service information bulletin and GM has determined that both sides should be replaced in pairs. If that is the case, either the bulletin or LTG will indicate a labour operation for both sides,...
What Really Needs to be Printed? - 12/24/2010
... types of supporting documentation that must be "retained, made available, and copies provided to GM personnel upon request". While bulletin specific information, e.g. labour operation number, bulletin number or specific procedures may simply be noted...
Submitting a Transportation Transaction - 07/01/2014
... with incorrect parts or option discrepancies, a warranty transaction is filed. For example, if a GMC truck was delivered with a Chevrolet grille, the correct grill should be installed and a warranty claim filed.Part 2: If the option discrepancy...
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CALIF-UNION SHOP GM DEALERS: GM SERVICE CERTIFICATE - 12/21/2009
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE "SERVICE CERTIFICATES" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
GM Transportation claims - 12/22/2009
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this ...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours ...
Re: GM Transportation claims - 12/30/2009
... all I know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: GM Accessories VPO/LPO Programs - 06/26/2009
Check out bulletin #08-00-89-005C.
Re: GM Accessories VPO/LPO Programs - 06/26/2009
That's it! Thanks,
Re: GM Accessories VPO/LPO Programs - 06/26/2009
As a reminder... The 2010 PDI reference card is available via the Reference Cards link (utilize menu bar on the left side of the Member's Area page). EXAMPLE from the Reference Card ... for the 2010 Camaro ... F Camaro 1.3 Base Time = ...
GM $15 cards. - 06/30/2009
The article in the July issue states that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009....
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards ...
Re: GM $15 cards. - 07/01/2009
Thanks Kristen.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: GM $15 cards. - 07/08/2009
The cut off for submission of the cards is in system by July 11th. It is on page 9 of the original dealer guide about the program that you could print from admin message(G_0000024357)
GM Accessories VPO/LPO Programs - 06/23/2009
I have searched without success for an up-dated bulletin which includes the 2010 Camaro for it's VPO/LPO information. I have the Z6998 PDI Add times, and if all else fails will have to go that way. Anyone seem the latest information? Brian
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: GM Accessories VPO/LPO Programs - 06/24/2009
Thanks Mark, That's all I've been able to find as well.
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
Re: GM $15 cards. - 07/17/2009
I just received payment for some that I submitted Tuesday the 14th.
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
GM GLOBAL CONNECT ISSUE - 09/10/2009
HAS ANYONE ELSE COME ACCROSS NEEDING A "EDSNET ID" FOR GETTING INTO SERVICE UPDATE BULLETIN INFORMATION OFF OF GM GLOBAL CONNECT ??? DOES ANYONE HAVE ANY IDEA WHAT IT IS ??
JUST CURIOUS: HOW ANY OTHER DEALERS ARE HANDLING THESE "SERVICE CERTIFICATES" FROM GM CUSTOMERS FOR A COMPLIMENTARY LOF & TIRE ROTATION WITH A REIMBURSEMENT TO THE DEALER OF $30.00 (THIS IS LESS THAN OUR COST)
GM Transportation claims - 12/22/2009
I have been trying to get one paid since 11/16/09! Everytime I call the DBC Vehicle Damage section I get a different person (even though the case # is the name)who tells me to process it differently, only to have it wrong EVERY time. I even sent this ...
Re: GM Transportation claims - 12/23/2009
Shannon, Based on your comments it appears as though you may be referring to repair order 24604? Damage to right front door...are you submitting the claim with operation A1230 with all associated labor and damage code 12042? All time in regular hours ...
Re: GM Transportation claims - 12/30/2009
... all I know is that everytime I resubmit, it's for less $$. Very frustrating these are - I wish GM would change these to make them easier to submit. I know I'm only dreaming though! ...
Re: GM Accessories VPO/LPO Programs - 06/26/2009
Check out bulletin #08-00-89-005C.
Re: GM Accessories VPO/LPO Programs - 06/26/2009
That's it! Thanks,
Re: GM Accessories VPO/LPO Programs - 06/26/2009
As a reminder... The 2010 PDI reference card is available via the Reference Cards link (utilize menu bar on the left side of the Member's Area page). EXAMPLE from the Reference Card ... for the 2010 Camaro ... F Camaro 1.3 Base Time = ...
GM $15 cards. - 06/30/2009
The article in the July issue states that GM has issued these cards and that they expire on June30,2009. Which is correct but the OP code that the article states to use is not the one for the Spring Car Care which ran from April 1, 2009 to June 30, 2009....
Re: GM $15 cards. - 07/01/2009
The Car Care Card referred to in the July newsletter article was recognizable as it did not contain a VIN number. The card expired on June 30. The back side of the card contained labor operation Z2218 for a $15 reimbursement. There may be other cards ...
Re: GM $15 cards. - 07/01/2009
Thanks Kristen.
Re: GM Accessories VPO/LPO Programs - 07/02/2009
USE Z6998 PDI ADD OPS TO GET PAID IT SHOULD ALREADY BE IN YOUR DMS FOR ADP AND R/R
Re: GM $15 cards. - 07/08/2009
does anyone have documentation as to when is the cutoff date for submission for these $15 coupons??
Re: GM $15 cards. - 07/08/2009
The cut off for submission of the cards is in system by July 11th. It is on page 9 of the original dealer guide about the program that you could print from admin message(G_0000024357)
GM Accessories VPO/LPO Programs - 06/23/2009
I have searched without success for an up-dated bulletin which includes the 2010 Camaro for it's VPO/LPO information. I have the Z6998 PDI Add times, and if all else fails will have to go that way. Anyone seem the latest information? Brian
Re: GM Accessories VPO/LPO Programs - 06/24/2009
The little info I've seen seems to indicate that the 2010 models will all go back to PDI adds and no longer have anything through parts open account like 2009 models. I'm not positive on this though.
Re: GM Accessories VPO/LPO Programs - 06/24/2009
Thanks Mark, That's all I've been able to find as well.
Re: GM Accessories VPO/LPO Programs - 06/24/2009
They will be back in the labor time guide per Service / Warranty / G_0000024639.
Re: GM $15 cards. - 07/17/2009
I just received payment for some that I submitted Tuesday the 14th.
GM Certified coverage - 08/17/2009
Is there anywhere in P&P or a bulletin that lists GM Certified coverages? I've looked and never found anything , but have always been told it's just the same as regular warranty. So then would a battery be covered under GM Certified? I know there...
Re: GM Certified coverage - 08/18/2009
Good question I could not find anything on this.
Re: GM Certified coverage - 08/18/2009
I've never been able to find anything either. I think I'll write in as a suggestion for something to cover in J&L newsletter.
Re: GM Certified coverage - 08/18/2009
I found in dealer world messages, G0000010439, Q&A of New GM Certified, from 8/22/08 question #6 talks about what is covered. I hope that helps
Re: GM Certified coverage - 08/18/2009
Thanks for the help, I do appreciate you finding that message. From what it says I still wonder if a battery would be covered. The wording is vague enough I'm still not sure. >>"The warranty is very comprehensive and covers the >>vehicle from bumper ...
Re: GM Certified coverage - 08/18/2009
I have submitted for batteries under the GM Cert and they've paid with no problem. I hope this helps.
GM GLOBAL CONNECT ISSUE - 09/10/2009
HAS ANYONE ELSE COME ACCROSS NEEDING A "EDSNET ID" FOR GETTING INTO SERVICE UPDATE BULLETIN INFORMATION OFF OF GM GLOBAL CONNECT ??? DOES ANYONE HAVE ANY IDEA WHAT IT IS ??
Re: GM GLOBAL CONNECT ISSUE - 09/14/2009
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
On the J&L pdi card it says for the 2010 Camaro add for ground effects is 4.0 hours. Also, my AVM sent an email that supports that. But if you look it up in the LTG on DealerWorld it says 3.0 hours. I submitted at 4.0 hours and they rejected but paid ...
Re: GM Accessories VPO/LPO Programs - 10/21/2009
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Will try again. Thank you!
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: GM Accessories VPO/LPO Programs - 10/22/2009
SO THE J&L PDI QUICK REFERENCE CARD IS INCORRECT TOO ???
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Unfortunately the GM LTG update occurred after the PDI Reference Card had been printed. As a result, the information will be updated on the online version. Thank you for your comments! Kristen - J&L Warranty
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Latest info on Dealerworld. dated 10-13-09 ref # G-0000040549.
GM Claim memo - 12/30/2008
was wondering if anybody else didn't get there claim memo this morning or if I was the only unlucky one not get the last one of the year.what away to fininsh the year.
Re: GM Claim memo - 12/30/2008
... to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: GM Claim memo - 12/30/2008
Same thing here. My Reynolds system has been acting weird lately. I thought maybe it was that! Nothing paid this CM, so I suppose that GM is withholding funds, looking to collect interest? Who knows.... Happy 2009 everyone!
Re: GM Claim memo - 12/30/2008
We've been having problems with Reynolds off and on the last couple months too. Have had to pull info. from Exchange Reports a few different times for a couple days at a time.
Re: GM Claim memo - 12/30/2008
Same here. No claim memo. We just thought maybe GM did not want to pay us for anything. But then again we have not really put much on lately. Reynolds has been acting really weird for us also. Just end of year glitch I guess.
Re: GM Claim memo - 12/30/2008
Thanks,glad I wasnt the only one.pull memo from exchange reports.called DBC put in for a reprint in wins-eclaim.most likely will not get untill next year.what away to start 2009
Re: GM Claim memo - 12/31/2008
Nope havent gotten my claim memo either.
Non-Gm Windshields - 12/23/2008
I know I have seen or heard that: if we use a non-gm windshield if needs to be authorized by our dvm --- but I cant find that info in writting.... is anyone aware of something in print !!
Re: Non-Gm Windshields - 12/24/2008
... Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is...
Re: GM Claim memo - 01/06/2009
I just took all the quizes on line and am suprised at how bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the ...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
... This was the "trick" question on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
I think this may have to do with your intetrnet server. I never used to be able to get on because the page was considered not secure our system admin had to change this
Re: GM Accessories VPO/LPO Programs - 10/21/2009
On the J&L pdi card it says for the 2010 Camaro add for ground effects is 4.0 hours. Also, my AVM sent an email that supports that. But if you look it up in the LTG on DealerWorld it says 3.0 hours. I submitted at 4.0 hours and they rejected but paid ...
Re: GM Accessories VPO/LPO Programs - 10/21/2009
I HAVE SUBMITTED 2-CLAIMS AT 4-HRS AT OUR LABOR RATE & HAD NO TROUBLE
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Will try again. Thank you!
Re: GM Accessories VPO/LPO Programs - 10/22/2009
The LTG (GlobalConnect SI) has been updated to reflect a decrease in labor time for the installation of ground effects (VTD) on the 2010 Camaro to 3.0 hours. The online version of the PDI Reference Card will be updated to reflect the change.
Re: GM Accessories VPO/LPO Programs - 10/22/2009
SO THE J&L PDI QUICK REFERENCE CARD IS INCORRECT TOO ???
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Unfortunately the GM LTG update occurred after the PDI Reference Card had been printed. As a result, the information will be updated on the online version. Thank you for your comments! Kristen - J&L Warranty
Re: GM Accessories VPO/LPO Programs - 10/22/2009
Latest info on Dealerworld. dated 10-13-09 ref # G-0000040549.
GM Claim memo - 12/30/2008
was wondering if anybody else didn't get there claim memo this morning or if I was the only unlucky one not get the last one of the year.what away to fininsh the year.
Re: GM Claim memo - 12/30/2008
... to run a new day batch under dealer communications or you could pull it from Global Connect in the GM Exchange reports mailbox. If it isn't there on Global connect, I don't know what to tell you. Hope that helps, Becky...
Re: GM Claim memo - 12/30/2008
Same thing here. My Reynolds system has been acting weird lately. I thought maybe it was that! Nothing paid this CM, so I suppose that GM is withholding funds, looking to collect interest? Who knows.... Happy 2009 everyone!
Re: GM Claim memo - 12/30/2008
We've been having problems with Reynolds off and on the last couple months too. Have had to pull info. from Exchange Reports a few different times for a couple days at a time.
Re: GM Claim memo - 12/30/2008
Same here. No claim memo. We just thought maybe GM did not want to pay us for anything. But then again we have not really put much on lately. Reynolds has been acting really weird for us also. Just end of year glitch I guess.
Re: GM Claim memo - 12/30/2008
Thanks,glad I wasnt the only one.pull memo from exchange reports.called DBC put in for a reprint in wins-eclaim.most likely will not get untill next year.what away to start 2009
Re: GM Claim memo - 12/31/2008
Nope havent gotten my claim memo either.
Non-Gm Windshields - 12/23/2008
I know I have seen or heard that: if we use a non-gm windshield if needs to be authorized by our dvm --- but I cant find that info in writting.... is anyone aware of something in print !!
Re: Non-Gm Windshields - 12/24/2008
... Program states: Warranty Coverage Windshield warranty claims submitted require a Genuine GM Windshield Part Number. Eligible windshields can be identified by the GM Logo on the bottom of the windshield. The District Service Manager's Authorization is...
Re: GM Claim memo - 01/06/2009
I just took all the quizes on line and am suprised at how bad i did on some things. but i will do better from now on. also one of the quizes was about when you receive notice of you labor rate increase on the credit memo. the answer on the quiz was the ...
GM MOE Test Question - 04/30/2009
Anyone know the answer or care to take a guess? I found this confusing. When you encounter a/an ___________ in the GM Service Manual, you will be asked to take a necessary action or NOT to take a prohibited action. O CAUTION O IMPORTANT O NOTICE O...
Re: GM MOE Test Question - 05/01/2009
DUMB QUESTION:: WHAT IS A GM MOE TEST?? I'VE NEVER HEARD OF IT.
Re: GM MOE Test Question - 05/04/2009
I beleive the answer is important.
Re: GM MOE Test Question - 05/04/2009
... This was the "trick" question on the test for me. Funny in all the times I have refered to the GM Service Manual I had not paid particular attention to the wording....
Re: GM MOE Test Question - 05/04/2009
OK I feel better. I know what Mark of Excellence is, just never heard it call MOE before.
GM Windshields - 09/19/2007
There is an IDL course that includes information about GM Branded Windshields. It states: "Be alterted that as of 2007, dealers who use non-genuine GM windshields will void the warranty." We don't know exactly what this means. The P&P manual states that...
Non-GM Parts and Components - 10/12/2007
GM does not warranty non-GM parts and/or calibrations. Warranty coverage is void if parts and/or control module calibrations are used that were not issued through GM for those components and are damaged or affected by the installation of the non-GM component ...
GM STEERING SHAFT CONCERN - 11/29/2007
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
GM WARRANTY WIZARD - 12/03/2007
WONDERING IF ANYONE USED "GM - WARRANTY WIZARD" & IF SO, HOW DO YOU GET IT ??
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "OPEN ...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
(QUESTION) WHEN A DOCUMENT IS FOLLOWED FOR DIAG, ARE ALL DOCUMENT DIAG TIMES STILL TO FOLLOW THE .3 TIME RULE .... EXAMPLE: I HAVE A 2005 COLORADO VIN #1GCDT136258265400 WITH A COMPLAINT OF A INTERMITTENT NO START - HOOKED UP TECH-II FOR CODES, CHECKED ...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
GM CERTIFIED Please help - 02/27/2008
Hi guys....I need your help again. Everytime my service advisors have a GM Certified car they come and ask me if such and such is covered? Is there somewhere I can find information on GM Certified warranty? Does it mimic the regular GM 3/36 warran...
Re: GM CERTIFIED - 02/27/2008
... JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOUND ON VIS ...
Re: GM CERTIFIED - 02/27/2008
Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still.
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
I FOUND IT....THANKS SO MUCH!
Re: GM CERTIFIED - 02/27/2008
[quote] GMNL29448: Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still. [/quote] If it shows 3/3 Certified under the regular warranty area on VIS then it is run as regular warranty. If it shows under service contract...
Re: GM CERTIFIED - 02/27/2008
I LOOKED IN DEALERWORLD - I CANT SEEM TO FIND IT ???
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
GM Training - 04/17/2008
Not a question, but a benchmark! I have completed 200 GM Training courses. This was a goal, and it is now reached! Amazing how many little things have stuck in my mind and given me reference. I've been able to help the technicians and advisors quickly,...
Re: GM Training - 04/17/2008
WHAT TYPE OF CLASSES DID YOU TAKE??? FOR WARR ADMIN OR TECH
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. ...
Re: GM Training - 04/18/2008
HOW DO YOU GET AN "ID"
Re: GM Training - 04/18/2008
Your dealership has a Training Coordinator who can set you up. Give him/her your ssn, get your ID and go for it! Brian
Re: GM Training - 04/18/2008
... MY DVM THAT EVRYONE SHOULD TAKE COURSE VWGWM.A7W-GLOBAL WARRANTY SYSTEM ITS A COUSE ON THE SYSTEM GM IS SWITCHING TOO IN THE NEAR FUTURE. ANOTHER COURSE IS VWC90.02W-SUBBMITTING AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT...
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
OUR AVM SAYS THAT IF THE CUSTOMER HAS AN EXTENDED WARRANTY AND IT COVERS THE I-SHAFT, THEN THE EXT WARRANTY CO. SHOULD BE CHARGED. IF IT IS NOT COVERED THEN DO A GOODWILL CLAIM. HE, ALSO, HAS PARAMETERS ON HOW MUCH OF THE CLAIM IS COVERED. FOR EXAMPLE, ...
HAS ANYONE EVER HEARD OF: WE REPLACED STEERING SHAFT AS PER BULLETIN 00-02-35-003, CUSTOMER NOW INTO HIS GMPP COVERAGE -- CAN WE BILL GM THE CUSTOMERS DEDUCT/OR LESSER AMOUNT DUE TO THIS BEING AN ON-GOING GM CONCERN
GM WARRANTY WIZARD - 12/03/2007
WONDERING IF ANYONE USED "GM - WARRANTY WIZARD" & IF SO, HOW DO YOU GET IT ??
GM RECALLS - 12/13/2007
i HAVE A 2007 CHEV MALIBU - VIN#1G1ZS58F57F166120 DCS SHOWS OPEN RECALL #07131 ... WHEN THE TECH INSPECTED THE VEHICLE, HE FOUND IT HAD THE "CURRENT" ECM PROGRAMMING (QUESTION) HOW WOULD I SUBMIT CLAIM / OR WOULD I INTERNAL & HOW WOULD I HANDLE THE "OPEN ...
GM/Isuzu part number issue - 12/17/2007
Since the GM/Isuzu split, warranty claims have to be submitted on the Isuzu site. The page is populated as you enter info. My problem is part numbers that don't work. I have only got GM part numbers with no cross-reference to Isuzu's. Our parts dept....
GM DOCUMENT DIAG VS REPAIR TIME - 12/18/2007
(QUESTION) WHEN A DOCUMENT IS FOLLOWED FOR DIAG, ARE ALL DOCUMENT DIAG TIMES STILL TO FOLLOW THE .3 TIME RULE .... EXAMPLE: I HAVE A 2005 COLORADO VIN #1GCDT136258265400 WITH A COMPLAINT OF A INTERMITTENT NO START - HOOKED UP TECH-II FOR CODES, CHECKED ...
Re: GM DOCUMENT DIAG VS REPAIR TIME - 12/27/2007
If the 3.1 is clocked and well documented you can OLH the remainder of time. Techs should know that if they exceed 18 minutes to diag. they should punch time. Was there extra wire chasing involved, or repairs?
GM RESTRICTED LABOR OP'S - 02/04/2008
IS THERE A LISTING OF "GM LABOR OPS" WHICH ARE RESTRICTED & NEED AUTHORIZATION ???
GM CERTIFIED Please help - 02/27/2008
Hi guys....I need your help again. Everytime my service advisors have a GM Certified car they come and ask me if such and such is covered? Is there somewhere I can find information on GM Certified warranty? Does it mimic the regular GM 3/36 warran...
Re: GM CERTIFIED - 02/27/2008
... JUST LIKE NEW VEH WARR. iF IT SHOWS UP AS A 3/3K AND AS A SERVICE CONTRACT YOU CAN CALL IT TO GMPP AS THE CLAIM IS ACTUALLY GOING THROUGH THEM. THIS INFO CAN BE FOUND ON VIS ...
Re: GM CERTIFIED - 02/27/2008
Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still.
Re: GM CERTIFIED - 02/27/2008
Check out the GM Certified Brands Operation Guide.it can be found in dealerworld under publications.look in section IX Warranty.will answere alot of questions about certified vehicles.I keep this on my desk top and use it alot.
Re: GM CERTIFIED - 02/27/2008
I FOUND IT....THANKS SO MUCH!
Re: GM CERTIFIED - 02/27/2008
[quote] GMNL29448: Thanks, what if it says 3/3k but has no service contract? But it is in the 3/3k still. [/quote] If it shows 3/3 Certified under the regular warranty area on VIS then it is run as regular warranty. If it shows under service contract...
Re: GM CERTIFIED - 02/27/2008
I LOOKED IN DEALERWORLD - I CANT SEEM TO FIND IT ???
Re: GM CERTIFIED - 02/27/2008
On your homepage for dealerworld on the right side below where it shows "view all GM Messenger Content" down at the bottom is a link that says "view all news and information". Then on next page click "view all publications" and it will be in that lis...
GM ACCESSORIES - 03/04/2008
Have a 2007 Silverado. Toolbox latches lubed & adjusted. The new labor op codes are for replacement of accessories. I want to use the R9730, but I'm thinking the B5300 would be better, but isn't that the whole pickup bed? Should I use the R9730 & Hroute ...
Re: GM ACCESSORIES - 03/05/2008
I think either would be fine with comments, but I would use R9370 listed in bulletin 02-00-89-014c with comments that adjustments were all that was needed to fix concern.
GM Training - 04/17/2008
Not a question, but a benchmark! I have completed 200 GM Training courses. This was a goal, and it is now reached! Amazing how many little things have stuck in my mind and given me reference. I've been able to help the technicians and advisors quickly,...
Re: GM Training - 04/17/2008
WHAT TYPE OF CLASSES DID YOU TAKE??? FOR WARR ADMIN OR TECH
Re: GM Training - 04/18/2008
I have taken everything that is available from F&I, Parts Dept. stuff, and technical as well as the odd Sales course, which gives me a better idea how the new cars compare to the competition. The service courses and Emerging Issues are most helpful. ...
Re: GM Training - 04/18/2008
HOW DO YOU GET AN "ID"
Re: GM Training - 04/18/2008
Your dealership has a Training Coordinator who can set you up. Give him/her your ssn, get your ID and go for it! Brian
Re: GM Training - 04/18/2008
... MY DVM THAT EVRYONE SHOULD TAKE COURSE VWGWM.A7W-GLOBAL WARRANTY SYSTEM ITS A COUSE ON THE SYSTEM GM IS SWITCHING TOO IN THE NEAR FUTURE. ANOTHER COURSE IS VWC90.02W-SUBBMITTING AND RESOLVING WARRANY CLAIMS BOTH ARE IN GM TRAINING. MY DVM SAID ITS IMPORTANT...
GM "STEERING SHAFT" CONCERN - 05/07/2008
JUST CHECKING TO SEE WHAT EVERYONE ELSE DOES.... ON VEHICLES WITH STEERING SHAFT REPLACEMENT, DUE TO GM ON-GOING PROBLEM WITH THE SHAFTS... WHEN A VEHICLE IS NOW OUT OF GM WARRANTY & INTO THEIR GMPP WARRANTY - DO YOU PROCESS THRU AS A GOODWILL GM CLAIM...
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
OUR AVM SAYS THAT IF THE CUSTOMER HAS AN EXTENDED WARRANTY AND IT COVERS THE I-SHAFT, THEN THE EXT WARRANTY CO. SHOULD BE CHARGED. IF IT IS NOT COVERED THEN DO A GOODWILL CLAIM. HE, ALSO, HAS PARAMETERS ON HOW MUCH OF THE CLAIM IS COVERED. FOR EXAMPLE, ...
Re: GM "STEERING SHAFT" CONCERN - 05/08/2008
With GMPP extened serviice contract our AVM would not authorize.if you try to goodwill will reject for MIC service contract found.most likely will have to submitt to GMPP.being as this is the third time in for this repair does it fall within the guide...
Re: GM - 05/08/2008
YOU COULD ALWAYS TRY SUBMITTING TO EXT WARRANTY (GMPP) AND WHAT THEY DO NOT COVER SUBMIT TO AVM. IF CUST HAS DEDUCTIBLE WITH EXT WARRANTY SEE IF SERVICE MGR WANTS TO GOODWILL THAT OR HAVE THE CUSTOMER PAY IT.
GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
IS ANYONE FAMILIAR WITH THIS PROGRAM: HOW DOES IT INVOLVE US (THE WARRANTY ADMINS)
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give more info than I have....
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
Thank goodness that has gone away. We did a lot of it, being a medium duty dealer....
GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
I HAVE A CLAIM WITH MULTIPLE LINES... THE MAJORITY OF THE LINES ARE COVERED BY GMPP/EXTENDED WARRANTY WITH A $200 DEDUCT-- BUT I HAVE 1-LINE COVERED BY GM DIESEL WARRANTY WITH $100 DEDUCT ------ DO I BILL CUSTOMER $300 DEDUCT OR WILL GMPP PAY THE GM DIESEL...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
GMPP will pay up $100.00 diesel deductible, dependent on the GMPP deductible amount. Step 1- Submit claim to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM ...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
Brian.. thank you !! I found it on the quick reference guide -- but I am still alittle confused on: under 5/100 Diesel warranty, they will pay "up to" $100 dependent on the gmpp deduct
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
Re: GM Global connect - 07/15/2008
Not yet. How did you find out your dealership will be using GlobalConnect next week?
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GM Global connect - 07/15/2008
GM DealerWorld to GM Global Connect dates. North East&South East July 14,2208 North Central,South Central and Western July 21, 2008 you can find lots of info in GM Messanger.
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
With GMPP extened serviice contract our AVM would not authorize.if you try to goodwill will reject for MIC service contract found.most likely will have to submitt to GMPP.being as this is the third time in for this repair does it fall within the guide...
Re: GM - 05/08/2008
YOU COULD ALWAYS TRY SUBMITTING TO EXT WARRANTY (GMPP) AND WHAT THEY DO NOT COVER SUBMIT TO AVM. IF CUST HAS DEDUCTIBLE WITH EXT WARRANTY SEE IF SERVICE MGR WANTS TO GOODWILL THAT OR HAVE THE CUSTOMER PAY IT.
GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
IS ANYONE FAMILIAR WITH THIS PROGRAM: HOW DOES IT INVOLVE US (THE WARRANTY ADMINS)
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/23/2008
... in it, but I think it was submitted through the warranty system as a special claim type, and then GM Fleet maint. billed the company that owned the fleet. Maybe someone else on here actually was in it and could give more info than I have....
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
GM has discontinued GM FleetTrac, a consolidated billing service, effective February 29, 2008.
Re: GM NATIONAL FLEET MAINTENANCE PROGRAM - 06/25/2008
Thank goodness that has gone away. We did a lot of it, being a medium duty dealer....
GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
I HAVE A CLAIM WITH MULTIPLE LINES... THE MAJORITY OF THE LINES ARE COVERED BY GMPP/EXTENDED WARRANTY WITH A $200 DEDUCT-- BUT I HAVE 1-LINE COVERED BY GM DIESEL WARRANTY WITH $100 DEDUCT ------ DO I BILL CUSTOMER $300 DEDUCT OR WILL GMPP PAY THE GM DIESEL...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
GMPP will pay up $100.00 diesel deductible, dependent on the GMPP deductible amount. Step 1- Submit claim to factory/LSG limitted warr. first Step 2 - Call GMACI to obtain authorization on deductible/labor Step 3 - Submit deductible to GMACI in NET ITEM ...
Re: GMPP - GM DIESEL WARRANTY DEDUCT CONFUSION ?? - 08/05/2008
Brian.. thank you !! I found it on the quick reference guide -- but I am still alittle confused on: under 5/100 Diesel warranty, they will pay "up to" $100 dependent on the gmpp deduct
GM Global connect - 07/14/2008
Is anyone on GM Global connect yet and submitting warranty claims? We haven't switched over yet (next week), just wondering if there is anything new or anything not covered by the GM Global connect memos GM keeps sending. Thanks in advance!
Re: GM Global connect - 07/15/2008
Not yet. How did you find out your dealership will be using GlobalConnect next week?
Re: GM Global connect - 07/15/2008
We have been receiving messages on our open account on GM Dealerworld - supposedly the NE region was supposed to have switched over already starting this last Monday (07/14).
Re: GM Global connect - 07/15/2008
GM DealerWorld to GM Global Connect dates. North East&South East July 14,2208 North Central,South Central and Western July 21, 2008 you can find lots of info in GM Messanger.
Re: GM CERTIFIED - 08/14/2008
http://gmcrc.dmotorworks.com/crc.html This link will take you the new gm cuv/cpo resource center.this is also can be found in gmglobal connect if you have access to "manage certified inventory" this a great site and will provide you with everything you...
NEW GM BULLETIN 08-03-10-001 2009 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
IN THIS BULLETIN THEY GIVE YOU A LABOR OP TO USE AND IT PAYS .3 LABOR BUT IT DONT LIST THE PRICE OF RTV AND AND ADHESION PROMOTER THAT YOU CAN CLAIM IN NET ITEMS? ANYONE HAVE A CLUE???
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
I see in the bulletin they give you a part#.I would charge out a tube of the rvt and put in net item.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
What about the promoter??
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
There is part# for both rtv and promotor.I would charge out both and put total in net item.they are listed in bulletin as being required.
Re: NEW GM BULLETIN 08-03-10-00109 VIBE CENTER CAPS LOOSE/MISSING - 08/28/2008
Thanks for your quick response Ken.. Thats what i did. I guess i will find out on next tue if it pays... parts are more than the labor!!!!.
MOE TEST ON GM TRAINING - 09/09/2008
QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT SYSTEM (DCES) B) RETAIL OPERATING ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
[quote] Radley Chevrolet Gals: QUESTION: THE _________ IS AN ARTIFICIAL INTELLIGENCE TOOL BASED ON COMPLEX DECISION-MAKING SOFTWARE THAT WILL ANALYZE DEALERSHIP INFORMATION AND SUGGEST AREAS TO INVESTIGATE FOR IMPROVEMENTS. A) DEALER CONSULTANT EXPERT ...
Re: MOE TEST ON GM TRAINING - 09/11/2008
I'd go with B, based on the course I took on ROS. Brian
Re: MOE TEST ON GM TRAINING - 09/11/2008
The answer should be B
Re: MOE TEST ON GM TRAINING - 09/15/2008
WE FOUND THE ANSWER TO BE (A)- DCES. OUR SERVICE MANAGER WITH HELP OF REP FROM GM FOUND THE ANSWER. I AM NOT SURE WHERE. WE ANSWERED DCES AND IT WAS CORRECT.
Re: MOE TEST ON GM TRAINING - 09/18/2008
lol I got the answer from my Svc Mgr on a guess and it was incorrect. Do not answer CADAT. I don't think it's ROS because ROS is a collection of best practices...
GWM -- GM SERVICE CERTIFICATES - 03/11/2010
MY SERVICE CERTIFICATE RO'S SEEM TO KEEP REJECTING FOR VIN NUMBER, SINCE WE ARE A CHEV DEALER BUT I AM TRYING TO SUBMIT A BUICK WOULD THAT MAKE A DIFFERENCE
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
IVE HAD THAT HAPPEN AND JUST PUT IT AS VIN NOT ON FILE AND IT PAID
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
Are you on Reynolds system?
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
(Im sorry) - Yes we are on the Reynolds system
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
You can go into the tax and override for the warranty job. We have a journal prefix that we use to determine warranty or GMPP.
REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
TRYING TO FIND INFO ON HOW TO PRE-START THE GM AUTH REPAIR "BEFORE" CALLING INTO PQC TO CLOSE A TRANS/ENG REPLACEMENT
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/30/2010
ISNT IT THE PQC THAT GIVES YOU THE PRE-AUTH #?
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything ...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Check out GM Message G_0000051930
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
We were told that if the accessories are installed while in dealer name, they are covered for factory bumper to bumper.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for ...
GM Radio Upgrade ? - 11/18/2010
... the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
Re: GM Radio Upgrade ? - 11/19/2010
... Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010,...
MY SERVICE CERTIFICATE RO'S SEEM TO KEEP REJECTING FOR VIN NUMBER, SINCE WE ARE A CHEV DEALER BUT I AM TRYING TO SUBMIT A BUICK WOULD THAT MAKE A DIFFERENCE
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
If the vehicle is 10 yrs old it's necessary to flag as vin not on file.
Re: GWM -- GM SERVICE CERTIFICATES - 03/11/2010
THIS PERTICULAR VEHICLE IS AN 2004, THATS WHAT IS STRANGE - I HAVE DOUBLE CHECKED THE VIN ALSO TO MAKE SURE I ENTERED IT CORRECT
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
If the certificates you are speaking of are for the oil change, tire rotation where we submit for some money back, you need to make sure that the VIN matches what is on the certificate.
Re: GWM -- GM SERVICE CERTIFICATES - 03/12/2010
IVE HAD THAT HAPPEN AND JUST PUT IT AS VIN NOT ON FILE AND IT PAID
DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/16/2010
HAVE A CLAIM: 1ST LINE (GMPP-ZSCT) GOES THRU FINE, 2ND LINE (GM-ZREG) UNABLE TO GET IT FROM FIGURING TAX ON PART... HAVE TRIED DELETING LINE & RETRYING --- IS THERE SOMETHING SPECIAL TO DO WHEN SPLIT LIKE THIS ???
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
Are you on Reynolds system?
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
(Im sorry) - Yes we are on the Reynolds system
Re: DMS INTERACTIVE - GMPP & GM POWERTRAIN QUESTION - 03/17/2010
You can go into the tax and override for the warranty job. We have a journal prefix that we use to determine warranty or GMPP.
REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
TRYING TO FIND INFO ON HOW TO PRE-START THE GM AUTH REPAIR "BEFORE" CALLING INTO PQC TO CLOSE A TRANS/ENG REPLACEMENT
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/29/2010
I just had to do a tire pre auth the other day and when you go into the pre-auth screen there is a drop down box that you can choose to pre auth a repair vs a tire claim.
Re: REYNOLDS VS GWM: GM PRE AUTH REPAIR - 04/30/2010
ISNT IT THE PQC THAT GIVES YOU THE PRE-AUTH #?
DEALER INSTALLED GM ACCESSORIES "ZSET" "I-OPS" - 05/03/2010
I am just wondering if anyone else is having any trouble trying to figure out which I-op to use for the dealer installed accessories that we are suppose to be claiming under ZSET no labor? I know that we have a list, however the list does not have everything ...
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Check out GM Message G_0000051930
Re: DEALER INSTALLED GM ACCESSORIES - 05/03/2010
Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding, the accessories...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
[quote] Becky H: Question in regards to the whole GM accessories thing. Do GM accessories sold to customer at time of vehicle purchase fall under this message as well or is it just those added at time the order is placed with GM? To my understanding,...
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My question is: What is the warranty on the GM accessories the customer pays for at the time they purchase the vehicle.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
We were told that if the accessories are installed while in dealer name, they are covered for factory bumper to bumper.
Re: DEALER INSTALLED GM ACCESSORIES - 05/04/2010
My understanding is that any accessory installed by a GM Dealer gets the remainder of factory warranty coverage. P&P Art. 1.2.4.1: All new or remanufactured GM Parts and Accessories installed by Service Agent are covered, parts and labour, for any remaining...
WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
I KNOW IVE DONE THIS "WAY BACK WHEN" - BUT TOTALLY BRAIN FADING NOW..... I HAVE A GMPP DEDUCT I WANT TO BILL TO GM DUE TO THE FACT THE CUST HAD SAME INTERMITTENT COMPLAINT BACK WHEN VEHICLE WAS STILL IN WARR. I BELIEVE IT WAS A "Z" OP ????
Re: WANT TO BILL GMPP DEDUCT TO GM - 10/29/2010
IF YOU ARE TALKING ABOUT THE Z7410 LABOR OP I WAS TOLD THEY DONT EXIST ANYMORE.THE ONLY ONE I KNOW OF IS THE Z7091..HOPE THIS HELPS
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
Can you put it under ZSCT claim type and then when you get to the authorization section, waive the deductible? I think if you go through GWM it is at the bottom on the second page. ADP has it in the authorization field. Any others, I don't know.
Re: WANT TO BILL GMPP DEDUCT TO GM - 11/02/2010
you could try that or use the labor op for the repair and put the deductable in net amount and override it..i have used the Z7410 before with no luck and had to change to the labor op for the repair and had it go thru ok..good luck hope this works for ...
GM Radio Upgrade ? - 11/18/2010
... the vehicle options to reflect the upgrade? And if so how? I looked in the dealer installed GM Accessories labor ops but that doesn't apply. Any help is appreciated....
Re: GM Radio Upgrade ? - 11/19/2010
... Dealers Attention: Service Manager and Warranty Administrator Subject: Dealer Installed GM Accessories Specific labor operations (I labor op codes) have been created for the installation of dealer installed GM accessories. Effective April 1, 2010,...
Re: GM Radio Upgrade ? - 11/19/2010
I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. I'm afraid if the ...
Re: GM Radio Upgrade ? - 11/22/2010
[quote] Mary Ann: I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. ...
GM warranty quiz jan 11-2 - 01/21/2011
... out here. Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? Regardless of a salvage title or not, if a customer purchases lets say a GM...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs related to Emissions Warranty...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/25/2011
OK, I got you on the ZREG transaction type & maybe I am just thinking about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be ...
Re: GM warranty quiz jan 11-2 - 01/26/2011
Right, depending on the install date and the branding date.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
GM credit memos - 04/15/2011
Anyone else having an issue from credit memos from warranty claims processed on 04/13/11 not showing up in GM Exchange Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet....
Re: GM credit memos - 04/15/2011
i had problems this morning but i was able to print mine after a while..
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: GM credit memos - 04/19/2011
MINE NEVER SHOWED UP ON THE DAILY LIST FOR THE 13TH...HAD TO DO IT BY THE WEEK AND SEE WHICH ONES I HADNT ALREADY POSTED TO FIND THE ONES FOR THAT DAY...NOT SURE WHAT HAPPENED
Re: GM credit memos - 04/21/2011
Mine never showed up either, had to go into BARS and print an invoice from there. The credit memo was the only thing I did not get that day. DBC thinks there was a "fluke" in their system, but cannot really explain it.
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... "ball joints leaking / inner rod excessive play" .. we replaced the L/F wheel speed sensor (under GMPP) & road tested "light came back on", we cleaned EBCM ground & road tested approx 20miles "light back on".. we removed wheel hub to check reluctor ring,...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
i had a claim like that i submitted two lines one for warranty and one for gmpp..i am on reynolds so all i did was override the warranty line for taxes so they wont get added to the claim..worked for me, hope this helps..
GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
Re: GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
IS ANYONE FAMILIAR WITH THE PROGRAM AND CAN TELL HOW I CAN FIND OUT WHERE MY DEALER STANDS WITH THE CRITERIA FOR QUALIFICATIONS ??
I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. I'm afraid if the ...
Re: GM Radio Upgrade ? - 11/22/2010
[quote] Mary Ann: I looked at that but the only thing close was I9230 Audio/XM Radio Pkg Installation. I didn't think that applied. We upgraded the UM7-AM/FM Stereo w/4 speakers to U1C-AM/FM Stereo & Clock & Audio Disc. Not sure how to handle this. ...
GM warranty quiz jan 11-2 - 01/21/2011
... out here. Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? Regardless of a salvage title or not, if a customer purchases lets say a GM...
Re: GM warranty quiz jan 11-2 - 01/21/2011
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs related to Emissions Warranty...
Re: GM warranty quiz jan 11-2 - 01/21/2011
I have sent an email to our AVM & our GM warranty support specialist who returned back: "The branding date is key. ALL warranties except emissions & safety recalls are void as of that date, including any parts warranties. If a part is installed after...
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: a part installed 6/25/10 has a VALID warranty." [/quote] Keep in mind it is the PART that has the warranty on a branded title, not the vehicle-based on the date of installation of course.
Re: GM warranty quiz jan 11-2 - 01/25/2011
[quote] gmnl16173: Are not customer pay tickets (regardless of salvage title or not) put into global so ALL GM dealerships throughout the USA able to see what is done to all vehicles? [/quote] No.
Re: GM warranty quiz jan 11-2 - 01/25/2011
OK, I got you on the ZREG transaction type & maybe I am just thinking about this too much but, the question was: What transaction types? Depending on the date the vehicle was branded & the date part was installed, transaction types ZPTI & ZPTC would be ...
Re: GM warranty quiz jan 11-2 - 01/26/2011
Right, depending on the install date and the branding date.
GM Accessories added after vehicle delivery - 03/23/2011
I have a GM - shipped to dealer accessory. Need to know how does GM pay the labor for installation? It is not in vehicle build options in VIS, so I did submit the I - labor op to get it added into options. Please help!!
Re: GM Accessories added after vehicle delivery - 03/24/2011
PDI add times are submitted with labor operation Z6998, transaction type ZPDI. The time is entered in the additional time labor field. You can find a list of add times under VIN in SI.
Re: GM Accessories added after vehicle delivery - 03/25/2011
Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!!
Re: GM Accessories added after vehicle delivery - 03/28/2011
[quote] ctalbot: Found my answer...it was a Business Choice pkg, had to submit thru bisiness admin. tab on Global Connect. WOW...took awhile to find that answer!!! [/quote] How does that work?? We don't do much Business Choice and when we do it's always ...
Re: GM Accessories added after vehicle delivery - 03/28/2011
we do a few of those, one of our salesmen handles all of it...not sure how they do the labor..
Re: GM Accessories added after vehicle delivery - 03/29/2011
We recently had a couple of these. This is how we handled it. The sales department applies for the labor thru business choice. Service opens a repair order and books the labor warranty so it hits the warranty schedule so it can be tracked. Within 2 weeks ...
GM credit memos - 04/15/2011
Anyone else having an issue from credit memos from warranty claims processed on 04/13/11 not showing up in GM Exchange Reports Mailbox? I called the DBC and Global Help Desk and they have escalated my claim, but I don't have an answer as to why yet....
Re: GM credit memos - 04/15/2011
i had problems this morning but i was able to print mine after a while..
Re: GM credit memos - 04/18/2011
You can print it directly from Global Warranty. Under the Reconcile Results Tab click on 'View Transaction Summary Report' enter the date and it opens a pdf.
Re: GM credit memos - 04/19/2011
MINE NEVER SHOWED UP ON THE DAILY LIST FOR THE 13TH...HAD TO DO IT BY THE WEEK AND SEE WHICH ONES I HADNT ALREADY POSTED TO FIND THE ONES FOR THAT DAY...NOT SURE WHAT HAPPENED
Re: GM credit memos - 04/21/2011
Mine never showed up either, had to go into BARS and print an invoice from there. The credit memo was the only thing I did not get that day. DBC thinks there was a "fluke" in their system, but cannot really explain it.
GM SILVERADO ABS LIGHT/CHIME ON - 05/09/2011
... "ball joints leaking / inner rod excessive play" .. we replaced the L/F wheel speed sensor (under GMPP) & road tested "light came back on", we cleaned EBCM ground & road tested approx 20miles "light back on".. we removed wheel hub to check reluctor ring,...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
On the Global connect site when you submit your claim you would use ZREG for the GM coverage and ZSCT for your GMPP lines. I hope that answers your question. If you are wanting to split a line between the two, I have never heard of a way to do that...
Re: GM SILVERADO ABS LIGHT/CHIME ON - 05/10/2011
i had a claim like that i submitted two lines one for warranty and one for gmpp..i am on reynolds so all i did was override the warranty line for taxes so they wont get added to the claim..worked for me, hope this helps..
GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
Re: GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/30/2011
IS ANYONE FAMILIAR WITH THE PROGRAM AND CAN TELL HOW I CAN FIND OUT WHERE MY DEALER STANDS WITH THE CRITERIA FOR QUALIFICATIONS ??
Re: GM MESSAGE G_0000084160 CERTIFIED ELITE PROGRAM - 05/31/2011
I found what i was looking for...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
I HAVE A CUSTOMER RECENTLY CAME IN WITH A CHECK ENGINE LIGHT FLASHING, WE REPLACED SPARK PLUGS .... THEY THEN CALLED GM CUST ASST --- THEY NOW SENT HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance. [/quote] We have had a few of these, and have had a little trouble since there was no case # provided by the customer. When I...
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes ...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: non gm parts mark up - 08/29/2011
... part... [/quote] If you are submitting via GlobalWarranty online, I think if you click the "non-GM" part field it eliminates the mark up..... but, I could be wrong. ...
Re: non gm parts mark up - 08/29/2011
... IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: GM MESSASE G-0000093940 - 09/21/2011
I will pass that on to my boss he thought it went away., thanks Mark for your help
I found what i was looking for...
GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
I HAVE A CUSTOMER RECENTLY CAME IN WITH A CHECK ENGINE LIGHT FLASHING, WE REPLACED SPARK PLUGS .... THEY THEN CALLED GM CUST ASST --- THEY NOW SENT HER TO US TO SEEK 50% REIMBURSEMENT AUTH BY GM..... I AM HAVING TROUBLE FINDING ANY DOCUMENT ON WHAT LABOR...
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/02/2011
THERE IS LABOR OP Z7091 I HAVE USED FOR CUSTOMER REIMBURSEMENTS...YOU MAY HAVE TO H ROUTE IT FOR AUTH....HOPE THIS HELPS
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/03/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance....
Re: GM CUST ASST OFFERED REIMBURSEMENT - 06/06/2011
... field. Sounds like it's likely goodwill also so I'd put in the comments that it was ok'd through GM Customer Assistance. [/quote] We have had a few of these, and have had a little trouble since there was no case # provided by the customer. When I...
lifetime gm parts - 07/20/2011
When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub
Re: lifetime gm parts - 07/20/2011
what was the reason for the reject??
Re: lifetime gm parts - 07/20/2011
it said the number of days and distance exceeds the vehicle warranrt limits
Re: lifetime gm parts - 07/20/2011
What trans type did you use?? (S/B ZPTI)
Re: lifetime gm parts - 07/20/2011
I used ZREG
Re: lifetime gm parts - 07/20/2011
YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED..
Re: lifetime gm parts - 07/21/2011
If it is past the 12/12 warranty period you still use the ZPTI and also have to mark it as policy decision and put in the comments that it's a lifetime part.
Re: lifetime gm parts - 07/21/2011
[quote] conny: YOU USED THE REGULAR WARRANTY YOU NEED TO USE ZPTI FOR PARTS WARRANTY...AND LIST THE JOB CARD NUMBER, DATE AND MILEAGE THE PART WAS INSTALLED.. [/quote] And, if it is over 10 years old, don't forget to mark the VIN not on file box. Sometimes ...
non gm parts mark up - 08/19/2011
what is the markup on non gm parts????? i dont do non gm parts often ,my brain isn't working today.. thanks
Re: non gm parts mark up - 08/19/2011
As I recall we don't get any mark up on non-GM parts. Has to be charged out at cost. We don't do them much at all either.
Re: non gm parts mark up - 08/19/2011
From warranty management workshop binder page 21 "If non-GM part is used because a GM part is not available, the reason must be recorded on the job card. The service agent net price must be identified and cannot be marked up." Put in the part number,...
Re: non gm parts mark up - 08/19/2011
i didnt think so my only problem is that when i submit the claim and i did mark is as a non gm part because BUT its costing it cost plus 40% how do i fix this...
Re: lifetime gm parts - 07/28/2011
[quote] mpatten: When processing Lifetime Gm parts is there a better way to submit them with out them being rejected? I have a 2003 pontiac grand am that has GM lifetime hub [/quote]
Re: non gm parts mark up - 08/24/2011
No, no mark up allowed.
Re: non gm parts mark up - 08/24/2011
yea i know that, parts charged it out on the job card with no markup. its just when i submitted the claim it marked up the part..i just need to know how to submit it without marking up the part...
Re: non gm parts mark up - 08/29/2011
... part... [/quote] If you are submitting via GlobalWarranty online, I think if you click the "non-GM" part field it eliminates the mark up..... but, I could be wrong. ...
Re: non gm parts mark up - 08/29/2011
... IT ON REYNOLDS,IT DOES MARK UP ON THERE..THE CLAIM DID REJECT DUE TO THE PART BEING MORE THAN THE GM PART..SO I RESUBMITTED ON GLOBAL WARRANTY AND SENT IT FOR AUTHORIZATION WITH AN EXPLANATION......
GM MESSASE G-0000093940 - 09/21/2011
HAS ANYONE READ THIS MESSAGE ?? AM I CORRECT IN READING THAT THE LIFETIME SERVICE GUARANTEE FOR PARTS IS BACK IN EFFECT??
Re: GM MESSASE G-0000093940 - 09/21/2011
It actually never went away. It was going to be discontinued and then that was put on hold; and yes, now announced that Lifetime parts guarantee is here to stay.
Re: GM MESSASE G-0000093940 - 09/21/2011
I will pass that on to my boss he thought it went away., thanks Mark for your help
GMPP CLAIM W/GM 50% PARTICIPATION - 10/05/2011
(WOW - Im stumped) I have a 50/50 engine split between GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim ---...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
(Update): I originally submitted as a 1-line GMPP *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
GM transaction summary for 10/17/11 - 10/18/2011
... NOT showing up on the transaction summary report? The only one that shows up on my report is a GMPP service contract one, none of my regular warranty claims show up. They are in the "accepted" list but do not show up on the summary report. Just curious...
Re: GM transaction summary for 10/17/11 - 10/18/2011
Update to this post - I just tried called the DBC on this. The DBC has a recorded message saying they are aware of the problem with the transaction summary reports from 10/17/11 and are working to correct the problem.
GM MESSAGES - 10/26/2011
WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS
Re: GM MESSAGES - 10/27/2011
[quote] conny: WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS [/quote] Go to Global Connect Home Page you should have a large box that shows if you have messages & if you click on "My Messages"...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: GM MESSAGES - 11/01/2011
You have to have your dealership's system administrator give you access in your settings.
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
[quote] GMNL09526: I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his...
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
Re: GM FAMILY FIRST - 12/29/2011
... March 14, 2011, Customer Care & Aftersales will launch a program that will offer all U.S. GM Salaried, Hourly and Retired employees a discount towards any customer pay service or parts purchase at participating U.S. dealerships. INCENTIVE: All...
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: GM FAMILY FIRST - 12/30/2011
THANK YOU!!! I really appreciate the help.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
GM does it again - 03/16/2012
check for Summary report gues wwhat 'No data " this is so crazy
Re: GM does it again - 03/16/2012
Same here,Its getting old i tell ya
Re: GM does it again - 03/16/2012
Just printed mine.10:22am Central time
Re: GM does it again - 03/16/2012
Same thing here - it is getting ridiculous!
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket ...
(WOW - Im stumped) I have a 50/50 engine split between GMPP & GM.. The GMPP adjuster claim sheet showed the entire amount being picked up by GMPP / "NO" documentation was noted on the tech hard copy that this was anything other than a GMPP claim ---...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
Did you leave the claim type ZSCT or did you put in a second line? I'm confused on how you submit this in the first place....
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/07/2011
i am confused too ..did you submit the whole claim as a claim type ZSCT?? seems like it could have been submitted as a zsct and include the customer participation part in the claim as one line instead of two..just my thinking
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
(Update): I originally submitted as a 1-line GMPP *** but now have to split to become 1-line to GMPP for 50% & 1-line to GM with 50% , with the participation box marked on both lines showing the others amount to be paid. I have called my GMPP rep, he...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/11/2011
I HAVE DEBITED A CLAIM THAT WAS SUBMITTED WRONG AND I COULDNT CORRECT AND THEN RESUBMITTED IT CORRECTLY...NOW THIS MAY NOT HAVE BEEN THE RIGHT THING TO DO BUT IT WORKED FOR ME... ITS JUST A THOUGHT I AM NOT TELLING YOU THIS IS WHAT YOU SHOULD DO...
Re: GMPP CLAIM W/GM 50% PARTICIPATION - 10/13/2011
[quote] GMNL09526: I am starting to think I should at this point "ignore the rejected line-1" & hand submit 2-new lines (1-gmpp / 1-gm) [/quote] That might be your easiest option. The rejected line will just hang in limbo, but you'll get paid what...
GM transaction summary for 10/17/11 - 10/18/2011
... NOT showing up on the transaction summary report? The only one that shows up on my report is a GMPP service contract one, none of my regular warranty claims show up. They are in the "accepted" list but do not show up on the summary report. Just curious...
Re: GM transaction summary for 10/17/11 - 10/18/2011
Update to this post - I just tried called the DBC on this. The DBC has a recorded message saying they are aware of the problem with the transaction summary reports from 10/17/11 and are working to correct the problem.
GM MESSAGES - 10/26/2011
WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS
Re: GM MESSAGES - 10/27/2011
[quote] conny: WHERE DO I GO TO PULL UP MESSAGES FROM GM?? DOES MY OFFICE MANAGER NEED TO GIVE ME ACCESS TO THESE?? THANKS [/quote] Go to Global Connect Home Page you should have a large box that shows if you have messages & if you click on "My Messages"...
Re: GM MESSAGES - 10/28/2011
i was able to look at all my messages at the other dealer i worked for they would come up when i logged on but for some reason it doesnt happen at this job...thanks anyway for your help
Re: GM MESSAGES - 11/01/2011
You have to have your dealership's system administrator give you access in your settings.
CUST $100 MAINT CREDIT FROM GM - 12/22/2011
I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his $200 deduct with GMPP...
Re: CUST $100 MAINT CREDIT FROM GM - 12/22/2011
[quote] GMNL09526: I HAVE A QUESTION: A CUSTOMER WANTED TO KNOW... He received a "Maint Letter from GM for $100 credit toward maintance repairs" --- he us in now having some repairs done under "GMPP" - can he use that $100 credit from GM toward his...
GM FAMILY FIRST - 12/29/2011
Does anybody know what the labor op is for the GM Family First discount aka GM Certified Service Employee Discount Program?
Re: GM FAMILY FIRST - 12/29/2011
... March 14, 2011, Customer Care & Aftersales will launch a program that will offer all U.S. GM Salaried, Hourly and Retired employees a discount towards any customer pay service or parts purchase at participating U.S. dealerships. INCENTIVE: All...
Re: GM FAMILY FIRST - 12/29/2011
look in September 2011 newsletter bottom of page 4 and top of page 5...message g_0000076380..there are four different labor ops depending on the amount of the service..HOPE THIS WHAT YOU ARE LOOKING FOR..
Re: GM FAMILY FIRST - 12/30/2011
THANK YOU!!! I really appreciate the help.
GM warranty operations manual - 03/15/2012
Will there be a updated 2012 GM Global Warranty manual ?
GM does it again - 03/16/2012
check for Summary report gues wwhat 'No data " this is so crazy
Re: GM does it again - 03/16/2012
Same here,Its getting old i tell ya
Re: GM does it again - 03/16/2012
Just printed mine.10:22am Central time
Re: GM does it again - 03/16/2012
Same thing here - it is getting ridiculous!
Re: GM does it again - 03/16/2012
gm likes doing this to us !!!!
GM Dealer Rent-A-Car - 04/05/2012
Is there a rule on the same day rentals.Like does the repair need to be 2 or 3 hours before we can give them a vehicle.Or can the repair just be like .3 for a panel install but the customer is dropping the vehicle off.I cant see myself running a ticket ...
GM - RR S/D WRG HARNESS - 04/05/2012
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: GM Dealer Rent-A-Car - 04/05/2012
The only time I know of that a customer gets a rental no matter what is with a Cad. Any others, if it's not meeting the time requirements, it's not eligible for a rental. We have a shuttle service that works well for us but we are in a small rural area ...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
Re: GM Dealer Rent-A-Car - 04/06/2012
... Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $38...
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu ...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there. ...
Re: GM Tire Program - 04/12/2012
... for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way...
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER ...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, ...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process) ...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open ...
Re: GM Tire Program - 04/18/2012
OK, thanks! It is now crystal clear!
Re: GM Tire Program - 04/18/2012
Glad to be of service! That's the first time I've been involved in that scenario.
Re: GM Dealer Rent-A-Car - 04/12/2012
GM'S COURTESY TRANSPORTATION BULLETIN SHOULD BE STUCK TO. WE HAVE CUSTOMER'S WHO THINK THEY QUALIFY FOR A RENTAL IF THEY'RE JUST DROPPING OFF FOR SERVICE. REPAIRS THAT TURN INTO OVERNIGHT DUE TO CAR BEING UNSAFE TO DRIVE OR MULTIPLE REPAIRS REQUIRING ...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
$25.00 GM coupons - 06/13/2012
I had an interesting thing happen today while submitting claims, thought I would share it. We had a customer with one of those current $25.00 off your next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor ...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: $25.00 GM coupons - 06/14/2012
Exactly what I was thinking! I couldn't believe it either, I've never had this happen until now!
Re: $25.00 GM coupons - 06/15/2012
... type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. Do they affect our repeat repair history for the store whe...
Re: $25.00 GM coupons - 06/18/2012
Now that is a really good question! Wonder if it's worth a call to the DBC or a warranty rep?
Re: $25.00 GM coupons - 06/26/2012
I was told that they do and there was nothing we could do about it.
Re: $25.00 GM coupons - 06/27/2012
Go figure! Sounds like a GM answer to me
I am looking for a labor op for Pt#15214393/rr s/d wrg harness on a 2008 colorado (1GCCS19E588201045) THANKS IN ADVANCE FOR ASST
Re: GM Dealer Rent-A-Car - 04/05/2012
The only time I know of that a customer gets a rental no matter what is with a Cad. Any others, if it's not meeting the time requirements, it's not eligible for a rental. We have a shuttle service that works well for us but we are in a small rural area ...
Re: GM - RR S/D WRG HARNESS - 04/06/2012
What is the wiring harness to? Lock actuator? If so, try using the opcode that relates to the correct side as nearest opcode.
Re: GM Dealer Rent-A-Car - 04/06/2012
... Transportation and Roadside Assistance Programs Reimbursement for a Rental Vehicle - Tier 1 (All GM Brands/Models, except Cadillac): When an eligible vehicle is unavailable due to overnight warranty repairs, a rental vehicle up to a maximum of $38...
Re: GM Dealer Rent-A-Car - 04/06/2012
We are enrolled in the rent a car program,And have three vehicles where we get $42.00 over night and $21.00 for same day rental.Which is nice not having to call enterprise all the time!
GM Tire Program - 04/12/2012
I was just handed a claim for 2 tires, the catch is they were replaced as a parts warranty. I was told that since the original tires were purchased under the tire program that I now submit these as a parts warranty. The problem is, in the Pre-Auth menu ...
Re: GM Tire Program - 04/12/2012
I just looked at the Global Warranty Search/Create Pre-Repair Authorization section. I went in like I was making a new pre-auth request. When filling out the first section it asks what claim type the repair is, and ZPTI (Service Agent Install) is there. ...
Re: GM Tire Program - 04/12/2012
... for the parts dept. to enter in the information, etc --but it has nothing to do with GWM, or GM warranty. GM messenger # G_0000101032 explains it. Here's a bit of the info: DESCRIPTION: GM Customer Care and Aftersales is pleased to announce a new way...
Re: GM Tire Program - 04/12/2012
THANKS FOR THE INFORMATION ON THAT. I ALSO EMAILED MY WTY SPECIALIST ON IT. I DIDN'T REMEMBER READING ANYTHING ABOUT AFTERMARKET TIRE WARRANTIES THAT INCLUDED ME BUT THEY (PARTS AND SVC) RAN WITH IT! THERE IS A ZPTI OPTION IN THE DROP DOWN BUT AFTER ...
Re: GM Tire Program - 04/12/2012
Sounds like your parts dept. either got confused on the new process or are trying to get you to do their work (What? NO! never!) LOL!
Re: GM Tire Program - 04/16/2012
So....who does your "part warranty" tire claims? I ended up following the bulletin and putting all of the information in myself for the parts dep't. They billed out labor and all though. That was one part that I didn't see addressed in the bulletin, ...
Re: GM Tire Program - 04/17/2012
Ok, so now I'm COMPLETELY confused. Our parts department has access to gmtirebilling.com, so does this mean THEY are to input the claim and not go through Global Warranty?
Re: GM Tire Program - 04/17/2012
For claims that are not warranty (customer paid for tire and has an issue, etc.) I would think parts would do the claim. --This takes the place of them having to call the tire manufacturer like they used to do. Global (including the pre-auth process) ...
Re: GM Tire Program - 04/18/2012
I agree, the Parts Department should be handling the claims for these tires. Considering there is no labor allowance for the "parts warranty" situation and everything else is done through parts including the fact that the money comes through on the open ...
Re: GM Tire Program - 04/18/2012
OK, thanks! It is now crystal clear!
Re: GM Tire Program - 04/18/2012
Glad to be of service! That's the first time I've been involved in that scenario.
Re: GM Dealer Rent-A-Car - 04/12/2012
GM'S COURTESY TRANSPORTATION BULLETIN SHOULD BE STUCK TO. WE HAVE CUSTOMER'S WHO THINK THEY QUALIFY FOR A RENTAL IF THEY'RE JUST DROPPING OFF FOR SERVICE. REPAIRS THAT TURN INTO OVERNIGHT DUE TO CAR BEING UNSAFE TO DRIVE OR MULTIPLE REPAIRS REQUIRING ...
Re: GM Dealer Rent-A-Car - 04/12/2012
Add Service Managers to the list of people needed to be retrained..Rentals have always been abused its assumed that rental cars are a part of the warranty...
$25.00 GM coupons - 06/13/2012
I had an interesting thing happen today while submitting claims, thought I would share it. We had a customer with one of those current $25.00 off your next service coupons (with the yellow Chevy Camaro on the front of it). I submitted it with the labor ...
Re: $25.00 GM coupons - 06/13/2012
SEEMS LIKE GM WOULD USE A DIFFERENT LABOR OP WHEN THEY START NEW COUPONS..
Re: $25.00 GM coupons - 06/14/2012
Exactly what I was thinking! I couldn't believe it either, I've never had this happen until now!
Re: $25.00 GM coupons - 06/15/2012
... type of oil used, so of course the same vehicle uses the same opcode every few months. I think GM needs to simply have these opcodes bypass the repeat repair flag since they are used over. Do they affect our repeat repair history for the store whe...
Re: $25.00 GM coupons - 06/18/2012
Now that is a really good question! Wonder if it's worth a call to the DBC or a warranty rep?
Re: $25.00 GM coupons - 06/26/2012
I was told that they do and there was nothing we could do about it.
Re: $25.00 GM coupons - 06/27/2012
Go figure! Sounds like a GM answer to me
Goodwill on GM Certified Pre-Owned? - 08/16/2012
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using ...
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
You maybe able to goodwill, depends I guess on your service manager and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different ...
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
GM website - 06/17/2013
Anybody or everybody having issues with GM Global Connect today not showing pages, messages, etc?
Re: GM website - 06/17/2013
the only problem i had was getting on the global warranty page but it could have been my computer..
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
Re: 12346290 Coolant, Non-GM # in ADP? - 10/09/2013
Thanks, for weighing-in Jami. Update: I had 2 warranty tickets, this morning that had no problems. And, 2 others that came up as non-GM number.
GM accounting manual? - 10/11/2013
Does anyone out there that does warranty and office work know if a GM accounting manual exists? And if so, where can it be found? I know where the service and warranty manuals are on GM's site and have those, but does anyone know if one exists for accounting...
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour ...
GM 2015 PDI Time Allowance Quick Reference Help Card - 05/06/2015
We have updated the PDI Time Allowance for the 2015 Colorado / Canyon (Midsize Pickup): Install Emblems (SG1) .6 hrs has been added. Thank you to Warranty Community Member Heather, that notified us of the addition! Kristen/jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
When will the 2016 PDI time updated
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
We are currently working on an update...I will post on the forum as soon as the latest version is available! Thanks! Kristen
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
The 2016 PDI Time Allowance Quick Reference Help Card has been updated! Kristen / jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
there are no 2016 pdi for silverados
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
mpatten: GM has not yet released PDI or LTG information for the 2016 Chevrolet Silverado or GMC Sierra. I will update the PDI card as soon as the information becomes available. Thanks! Kristen
GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
The Version 1.2 of the PDI times for the 2016 GM line is missing the Camaro. Please let me know when it's updated. I love your help cards and use them daily!!
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Does anyone know if there is any goodwill you can use on a vehicle that was a certified pre-owned? We have a customer out of the certified by mileage not by time. 08 Acadia with a water leak (go figure)! Was not sure what the consensus was on using ...
Re: Goodwill on GM Certified Pre-Owned? - 08/17/2012
You maybe able to goodwill, depends I guess on your service manager and possibly getting the DMA involved if needed. Or if the customer who bought the pre-owned vehicle has purchased vehicles from your dealer and could be a loyal customer...so many different ...
Re: Goodwill on GM Certified Pre-Owned? - 08/21/2012
I'll have to check to see what service wants to do again. They are very good customers and have purchased several vehicles from us.
gm message G-0000135297 - 10/29/2012
Labor Op Z2390 ..complimentary oil and filter change and tire rotation ,multi-poimt insp..how much goes in net amount..i cant seem to print the message THANKS
Re: gm message G-0000135297 - 10/30/2012
I found the message you were looking for, however I did not see labor Op z2390. Here is what is listed: Z2397 for Buick Z2398 for GMC * 20 for conventional/dexos * 45 for Diesel Oil Not sure if this is what you were looking for or not.
Re: gm message G-0000135297 - 10/30/2012
thanks i finally found it, read the labor op wrong..bad eyes lol..
WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/27/2012
Just curious if J&L supports other vehicle car lines --- I love the helpfulness that having this support has givin me .... but thinking on moving on from GM to Nissan - Kia ---- Just wondering if J&L supports those lines like it does GM ???
Re: WARRANTY SUPPORT ON NON GM CAR LINES ?? - 09/28/2012
We do offer warranty claims administration for certain vehicle lines beyond GM. Our other products and services are limited to GM warranty. The jlwarranty community does provide an Other Manufacturer's forum for tips and advice from other dealers like...
GM website - 06/17/2013
Anybody or everybody having issues with GM Global Connect today not showing pages, messages, etc?
Re: GM website - 06/17/2013
the only problem i had was getting on the global warranty page but it could have been my computer..
12346290 Coolant, Non-GM # in ADP? - 10/07/2013
Does anyone else, have the problem in ADP, whenever we add that coolant to a repair, it appears in PMT as a non-GM part number. Neither, my parts manager, nor my ADP Rep can tell me why this occurs. Anyone have a fix?
Re: 12346290 Coolant, Non-GM # in ADP? - 10/08/2013
We have ADP, but don't have this problem.
Re: 12346290 Coolant, Non-GM # in ADP? - 10/09/2013
Thanks, for weighing-in Jami. Update: I had 2 warranty tickets, this morning that had no problems. And, 2 others that came up as non-GM number.
GM accounting manual? - 10/11/2013
Does anyone out there that does warranty and office work know if a GM accounting manual exists? And if so, where can it be found? I know where the service and warranty manuals are on GM's site and have those, but does anyone know if one exists for accounting...
Re: GM accounting manual? - 10/16/2013
http://gm.acctmanual.com/ You can also get their from the operating report in GMDBIT if you click on an account, it takes you to the page that explains that account.
GM Concern Not Duplicated Correction - 03/24/2014
The GM Concern Not Duplicated Card shows the Heating and Air Conditioning Labor operation to be 4429959. This would be incorrect. The correct labor op is 4439959.
Re: GM Concern Not Duplicated Correction - 04/11/2014
Hello! Thank you for your feedback! The labour operation noted on the Concern Not Duplicated Reference Card for HVAC issues (4429959) coincides with the labour operation listed in the Customer Concern Not Duplicated Bulletin (06-00-89-026). Labour ...
GM 2015 PDI Time Allowance Quick Reference Help Card - 05/06/2015
We have updated the PDI Time Allowance for the 2015 Colorado / Canyon (Midsize Pickup): Install Emblems (SG1) .6 hrs has been added. Thank you to Warranty Community Member Heather, that notified us of the addition! Kristen/jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
When will the 2016 PDI time updated
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/13/2015
We are currently working on an update...I will post on the forum as soon as the latest version is available! Thanks! Kristen
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
The 2016 PDI Time Allowance Quick Reference Help Card has been updated! Kristen / jlwarranty
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
there are no 2016 pdi for silverados
Re: GM 2015 PDI Time Allowance Quick Reference Help Card - 08/19/2015
mpatten: GM has not yet released PDI or LTG information for the 2016 Chevrolet Silverado or GMC Sierra. I will update the PDI card as soon as the information becomes available. Thanks! Kristen
GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
The Version 1.2 of the PDI times for the 2016 GM line is missing the Camaro. Please let me know when it's updated. I love your help cards and use them daily!!
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 12/29/2015
howens870: Thanks for the update! I will post on the forum as soon as the help card has been updated. Happy New Year! Kristen / jlwarranty
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/11/2016
Updated Reference Card: The 2016 PDI Time Allowance Quick Reference Card has been updated and is available within the Warranty Help Cards link under the Resources tab. Kristen / jlwarranty
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
GM SMART CARE - 01/28/2016
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: GM SMART CARE - 02/08/2016
Thank you Kristen 😀
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
What is the PDI allowance for the Cascada, currently it is showing N/A
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
PDI Base time is 1.7 hours. Thanks for letting me know that the Reference Card states "NA". I will have it updated. Kristen / jlwarranty
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from ...
Re: GM show car event claims - 05/26/2016
... with the fuel receipt attached. After I submit my PDIs, my sales manager is faxing the ROs to the GM representative that had us do this job in the first place. They will be sending us a check to compensate. This is they way we were told to handle...
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe ...
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
NON GM PART - 07/11/2018
... TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". IT REJECTS AND WILL NOT LET ME...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
Has anyone else noticed on the GM VIS in the applicable warranties section the verbage about the maintenance plan? It specifically states Chevrolet - First Maintenance Visit 09/21/2018 83 MI 09/21/2019 Unlimited for a 2019 Traverse. Does...
Information on how to add attachments to a GM authorization pending. - 02/18/2019
Hello, I know someone posted a Helpful hint on how to add attachments to a Job Card that is already in a GM Authorization Pending Status. Thanks so much!
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
Hey,Does anyone know if there is a way to get the amount we get on the included maintenance increased? Our DMA has told our Service Manager that there is? I have no idea. I thought everyone got the same amount. I've been told to ...
Printing the GM Warranty Process Flow - 04/02/2019
Does anyone know how to print the GM Warranty Process Flow document in the resource center where it's readable? Everytime I print it, pages 6-8 print information from the magnifying glass blocking the other information. It's not on the document...
Updated Reference Card: The 2016 PDI Time Allowance Quick Reference Card has been updated and is available within the Warranty Help Cards link under the Resources tab. Kristen / jlwarranty
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/13/2016
There is an error on the Malibu 2016 for VIN (Z) To Install Illuminated Door Sills (S0M) ADD TIME: 1.0 it is showing 1.8 as the time
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 01/21/2016
... Limited (VIN 1)(G-Car SWB)for RPO S0M. Please let me know if you have another document from GM that states otherwise. Thanks! Kristen / jlwarranty...
GM SMART CARE - 01/28/2016
NEW TO GM WARRANTY. CAN ANYONE TELL ME HOW I GO ABOUT SUBMITTING CLAIMS WITH GM SMART CARE?
Re: GM SMART CARE - 01/29/2016
Smart care 1 labor op 0600853 claim type ZSCT remove the tech time complain code 0021 Cause code 9094 remove parts and causal part in net put 35.00 and description I just put 2 yrs. Smart care 2 is $50 labor op 0600863
Re: GM SMART CARE - 02/01/2016
To further "Jdan11's" response: The labor operation for SmartCare 3 is 0600873 and the reimbursement amount is $75. Kristen / jlwarranty
Re: GM SMART CARE - 02/08/2016
Thank you Kristen 😀
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
What is the PDI allowance for the Cascada, currently it is showing N/A
Re: GM 2016 PDI TIMES WARRANTY HELP CARDS - 03/15/2016
PDI Base time is 1.7 hours. Thanks for letting me know that the Reference Card states "NA". I will have it updated. Kristen / jlwarranty
GM show car event claims - 05/24/2016
Hello, Recently GM has used our dealership to PDI vehicles and transport them to a car show event near by. My service manager believes we should be compensated for fuel and time to transport these vehicles. Has anyone every gone through this? And what...
Re: GM show car event claims - 05/26/2016
acartagena: Thank you for posting this unique inquiry! I reviewed the Service P & P and the Transportation, Vehicle Storage, and PDI P & P Manual without finding any written policy pertaining to this. Please follow up when you receive feedback from ...
Re: GM show car event claims - 05/26/2016
... with the fuel receipt attached. After I submit my PDIs, my sales manager is faxing the ROs to the GM representative that had us do this job in the first place. They will be sending us a check to compensate. This is they way we were told to handle...
2017 GM Warranty Operation Manual - 01/19/2017
I downloaded the GM Warranty Operation Manual today and was looking through it. I believe there is a misprint on page 33 under Roadside Assisitance. It states that dealers can perform their own roadside assistance which I believe is not true since my...
GM Accessories - 10/12/2017
Would like to know your thoughts on the GM Accessory Rewards program (I-OP).One of my Sales Mgr came to me about submission of accessories so they (sales) could get a Spin to win GM earnPower money. I asked what were they going to pay me for the...
New GM Warranty Aid in Service Information - 02/19/2018
Hey everyone! Go check out the new warranty aid! It is going to be a really huge help! Edit: Does anyone know why the job aid is not available for all years/models? I have had a few that don't offer it. Maybe ...
GM Battery Info Help Card - NEW - 02/20/2018
Post a copy of the informational Battery Help Card at the GR8 Battery Tester and at each technician's work station to promote test compliance and accuracy to ensure a valid test result printout with battery replacement decisions.Download Card
GM Transportation Damage Codes Help Card - 03/26/2018
Accurately document transportation damage or discrepancies to ensure reimbursement.Download Card
PDI and Diagnostic Time Allowance GM Update - 03/29/2018
So GM released message GCUS-9-5742 "Pre-Delivery Inspection & Diagnostic Time Allowance Update" yesterday with a new streamlined PDI process and a little bit of info on the diagnostic time. As far as the PDI goes, I understand that it is for 2019...
Part Warrant with a Non GM part - 05/10/2018
I have a vehicle that has been in and the coolant air bleed pipe replaced, vehicle is back in with a leak, this time it is the o-ring. (non- GM part) can this be claied as a part warranty?
NON GM PART - 07/11/2018
... TO BE FLUSHED DUE TO AC COMRESSSOR COMING APART AND METAL THROUGHOUT SYSTEM. THERE IS NOT A GM PART NUMBER FOR THE AC FLUSH. MY REP AT CHEVROLET SAYS IT HAS TO BE PUT IN PARTS AND LIST AS "NON GM PART". IT REJECTS AND WILL NOT LET ME...
Parts Warranty with Non-GM vehicle - 12/06/2018
So maybe I'm missing something, but I cannot find anywhere about what to do if we use GM parts on a Non-GM vehicle and the parts fail within 12 months of installation. Would we still treat it as a regular parts warranty and check the non-GM vehicle b...
GM VIS FOR 2019 VEHICLES - 12/18/2018
Has anyone else noticed on the GM VIS in the applicable warranties section the verbage about the maintenance plan? It specifically states Chevrolet - First Maintenance Visit 09/21/2018 83 MI 09/21/2019 Unlimited for a 2019 Traverse. Does...
Information on how to add attachments to a GM authorization pending. - 02/18/2019
Hello, I know someone posted a Helpful hint on how to add attachments to a Job Card that is already in a GM Authorization Pending Status. Thanks so much!
GM Included Maitenance Reimbursement Amount Increase - 04/01/2019
Hey,Does anyone know if there is a way to get the amount we get on the included maintenance increased? Our DMA has told our Service Manager that there is? I have no idea. I thought everyone got the same amount. I've been told to ...
Printing the GM Warranty Process Flow - 04/02/2019
Does anyone know how to print the GM Warranty Process Flow document in the resource center where it's readable? Everytime I print it, pages 6-8 print information from the magnifying glass blocking the other information. It's not on the document...
GM RECALL 17119 Water Intrusion Into Battery Tub - 05/13/2019
A customer with a vehicle out of base warranty has presented a vehicle that has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles ...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Warranty $ List? Gm Global - 12/03/2019
Was curious if there was any way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able ...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
GM Authorization/H-Route Response Time - 07/30/2021
I am curious how long your claims remain pending? My typical response time is 10 -14 days. This is not good! I also process claims for another manufacturer and usually get a response the next day. How do you handle the claim on ...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
2022 GM Warranty Seminars - 01/04/2022
Experience live, in-person training in one of our upcoming locations. View Schedule
GM switching to EDGE today not good so far how about you? - 05/09/2022
I am not having any luck submitting claims through GWM this moring 5.9.22 1st day of Edge seemless switchover their words, when i hit submit button in IE of Edge the process just sits there spinning wheel. I have cleared cache and restarted system, I ...
2022 GM Accessories Employee Discount Program? - 06/02/2022
GCUS-9-10591- Does anyone understand how to process these? If I am understanding this, the customers get 20% off and the dealer gets 10% allowance. When I read the GCUS-9-10591 program instuctions, I only see how to submit for the Dealer Allowance ...
Towing amounts over the amount GM will allow. - 10/24/2022
... How is everyone, or maybe we are the only ones, handling the towing charges over the amount GM will allow?We are either sending it in for approval or just eating the difference if it is not a lot....
New GM trick - basically it is theft - 12/20/2022
... VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed it while you weren't looking. They finish these and close them OTA while I have programming slips in my hand then my claims reject because the...
2023 GM Warranty Seminars - 01/04/2023
Experience live, in-person training in one of our upcoming locations. View Schedule
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
2024 GM Warranty Seminars - 12/27/2023
Experience live, in-person training in one of our upcoming 2024 locations. View Schedule
USING NON-GM PARTS - 05/29/2024
WHERE CAN I FIND THE PROCEDURE TO SUBMIT AND HOW MUCH CAN PARTS BE MARKED UPFormat: Help Card
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Repeat Repair approvals? - 03/16/2017
I have a claim that had to go to GM for authorization due to OLH and Rental. When I was working on submitting it, I knew I had to GM Auth the claim for those 2 reasons. So, when I submitted it, this error came up...Error 073 : Total...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had OLH that would need GM...
Forum - 07/25/2017
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
A customer with a vehicle out of base warranty has presented a vehicle that has exhibited water intrusion, damaging the DC/DC converter as described in the above mentioned recall. The condition is:Certain 2016-2017 model year Chevrolet Cruze vehicles ...
GM DBC Chat - 06/24/2019
So was just seeing if anyone had any information on what is going on with GM's DBC Chat? All last week it was telling me to check back during normal hours M-F 8A-8P Eastern Time (I'm at work from 8a-4p, so it was normal hours). I checked this...
Warranty $ List? Gm Global - 12/03/2019
Was curious if there was any way of Global Connect to be able to see how many claims I have processed and more importantly the dollar amount collected on each transaction? And if not is there another route I can go to obtain that info? Need to be able ...
GM REP VEHICLE ACCESSORIES - 02/14/2020
It's been YEARS since I've done any kind of claim on something like this. A GM rep had a pdi delivered to us for his personal use and we installed a tonneau cover on it. How in the world do I go about getting a claim paid for this? Is...
NEW TO GM - 04/21/2020
Hello im new to Gm and to CDK . due to Covid19 Im having to train myself on everything. I know Warranty i just dont know this system. so my question is. is there a training course that will cover the basics on entering a claim? one of the issues im having...
GM REP ACCESSORIES - 09/22/2020
I have a situation in which a GM rep came in to have a tonneau cover installed on a 2020 silverado. We're supposed to get the cover paid for through GWM, but I can't find any instruction on how to actually go about getting the part paid for. ...
Live 2021 GM Warranty Seminars Are Back! - 06/29/2021
New and seasoned attendees will gain tips that will expedite claim payment and reduce rejects! See Global Message GCUS-9-11427 (Sent June 08, 2021). View Schedule
GM Authorization/H-Route Response Time - 07/30/2021
I am curious how long your claims remain pending? My typical response time is 10 -14 days. This is not good! I also process claims for another manufacturer and usually get a response the next day. How do you handle the claim on ...
(NEW) GM Maintenance Program Help Card - 11/04/2021
The card outlines each of the covered Maintenance services with the corresponding labor operation, description and labor time for reimbursement.Download Card
2022 GM Warranty Seminars - 01/04/2022
Experience live, in-person training in one of our upcoming locations. View Schedule
GM switching to EDGE today not good so far how about you? - 05/09/2022
I am not having any luck submitting claims through GWM this moring 5.9.22 1st day of Edge seemless switchover their words, when i hit submit button in IE of Edge the process just sits there spinning wheel. I have cleared cache and restarted system, I ...
2022 GM Accessories Employee Discount Program? - 06/02/2022
GCUS-9-10591- Does anyone understand how to process these? If I am understanding this, the customers get 20% off and the dealer gets 10% allowance. When I read the GCUS-9-10591 program instuctions, I only see how to submit for the Dealer Allowance ...
Towing amounts over the amount GM will allow. - 10/24/2022
... How is everyone, or maybe we are the only ones, handling the towing charges over the amount GM will allow?We are either sending it in for approval or just eating the difference if it is not a lot....
New GM trick - basically it is theft - 12/20/2022
... VIS, open recall. In the shop for a day or two then you get the invoice to process the recall and GM closed it while you weren't looking. They finish these and close them OTA while I have programming slips in my hand then my claims reject because the...
2023 GM Warranty Seminars - 01/04/2023
Experience live, in-person training in one of our upcoming locations. View Schedule
(NEW) GM OLH Documentation Examples Help Card - 03/01/2023
This card provides examples of inadequate documentation followed by more descriptive and detailed examples.Download Card
NEW ADD ON REQUIREMENT PER GM P&P,,,DEBIT ITEM - 03/23/2023
ONE OF MY AUDIT FRIENDS AT GM NOTED THAT DEALERS ARE NOT BEING MADE AWARE OF ONE OF THE MOST RECENT CHANGES TO THE P&P WHEN ADD ON REPAIRS ARE INVOLVED.If a customer concern is added on after initial write-up, Service Agent is required to follow the...
Non GM part number - 05/18/2023
Is anyone else running into rejected due to non gm part number? I have gotten this response several times and I then confirmed with the parts department that the number in question is a GM number.
Non GM Battery replacement policies - 06/16/2023
a recent bulletin fm GM said that if we were out of certain batteries that we could use comparable non GM batteries for the interim period, (May 30 to Aug 31 ),using the appropriate GM customer disclosure form,,,,,,then the parts rep at meeting...
2024 GM Warranty Seminars - 12/27/2023
Experience live, in-person training in one of our upcoming 2024 locations. View Schedule
USING NON-GM PARTS - 05/29/2024
WHERE CAN I FIND THE PROCEDURE TO SUBMIT AND HOW MUCH CAN PARTS BE MARKED UPFormat: Help Card
GM not recognizing SAVI scans with Eadvisor - 08/14/2024
why are many of our Eadvisor scans with the dongle rejecting with GM saying no dongle scan was done and we have the printout in file showing it was done??
Repeat Repair approvals? - 03/16/2017
I have a claim that had to go to GM for authorization due to OLH and Rental. When I was working on submitting it, I knew I had to GM Auth the claim for those 2 reasons. So, when I submitted it, this error came up...Error 073 : Total...
Suggested change to how GMGlobal rejects claims...just putting it out there:) - 08/31/2017
... it would be nice if the claims would reject for things that we can change prior to them going to GM Authorization. For example, I submitted a claim that had an electronic exchange component on it. The claim also had OLH that would need GM...
Forum - 07/25/2017
Also from Service P&P Article 2.5: b. Selection of Sublet repair establishment: GM hereby authorizes the Service Agent to select as necessary an alternative repair establishment for body repair service, and no further approval is required from GM....
Forum - 08/16/2017
GM Europe
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Forum - 02/27/2017
thats gm !!
Forum - 03/23/2017
Is this a situation where the customer called GM Customer Assistance?
Forum - 03/29/2017
gm does not have this problem fixed yet !
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
gaskets and seals - 10/28/2016
What is GM policy on covering eaking gaskets and seals following a repair?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
No problem. Also a little side note for this GM Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want...
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 08/03/2019
Are they GM accessories or aftermarket?
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
maintenance - 04/09/2019
latest price for GM and Chevrolet maintenance plansFormat: Other
Forum - 04/25/2019
Carrier code is GM
"Special Circumstances" Rental Help - 03/08/2019
... but they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to...
Forum - 01/10/2019
... were not a regular even though the customer was only slightly out by miles. The customer contacted GM and was given a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
U Courtesy Cadillac rental program - 02/13/2024
GM reimbursement guidelines Format: Article
Forum - 04/24/2024
The problem is really the way GM words it in the CTP bulletin. Our self auth is 10 days but the CTP makes it sound like we need GM auth for 10 days "or more" and that is not correct. All of it should read "over 10 days" but none of it does. Fixing the...
Forum - 10/09/2023
... needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated...
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
Forum - 06/29/2023
call 888-414-6322.. i had one not long ago. DBC GM
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
GM Europe
Warranty Operations Manual Update - 02/20/2018
Quickly reference the most common GM service policies & procedures.Free Download
DAYS OUT OF SERVICE - 01/25/2018
DOES GM TRACK DAYS OUT OF SERVICE LIKE CHRYSLER DOESFormat: Article
Forum - 02/27/2017
thats gm !!
Forum - 03/23/2017
Is this a situation where the customer called GM Customer Assistance?
Forum - 03/29/2017
gm does not have this problem fixed yet !
Re: Battery Reject - 01/12/2016
Aha! There is an indicator for GM vs Non-GM parts in ADP PMT screen, I just didn't know what I was looking at. For some reason our system automatically marks batteries as non-GM part numbers even when they are valid. Thanks for your help!
gaskets and seals - 10/28/2016
What is GM policy on covering eaking gaskets and seals following a repair?
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
No problem. Also a little side note for this GM Extended Protection Plan submission. When you call in for authorization this plan does not require labor ops through GM Warranty. When calculation of a GM Extended Protection claim is being done they want...
Forum - 02/10/2020
These are not processed through Global. They are paid through the Gm parts open account after it is processed through the GM Rewards.
Forum - 08/03/2019
Are they GM accessories or aftermarket?
Forum - 05/21/2019
Hello KDavidsmeyer12! From Parts P&P Article 1.1.8: To provide continued piece of mind for our GM hybrid and electric vehicle owners, GM CCA is pleased to announce an enhancement to the GM Service Warranty on all advanced propulsion batteries. The...
maintenance - 04/09/2019
latest price for GM and Chevrolet maintenance plansFormat: Other
Forum - 04/25/2019
Carrier code is GM
"Special Circumstances" Rental Help - 03/08/2019
... but they are being stored in a U-HAUL. Customer was wanting to know if he rented a truck if GM would reimburse him. I contacted our warranty specialist and was advised that we would have to use one of the Enterprise/Hertz/Avis companies to...
Forum - 01/10/2019
... were not a regular even though the customer was only slightly out by miles. The customer contacted GM and was given a number and stuff, but by that time they were back here and came to us with the complaint. We opened a ticket, ran a calculator that...
Simplifying Clocking Information - 07/20/2018
Hi,I'm trying to simplify what GM requires as far as clocking. I've come up with the below information and was hoping to get some comments as far as acccuracy and what should be added or removed. Thanks. Clocking Tickets for GM · ...
Forum - 05/11/2018
Was there an extenuating circumstance surrounding the installation of a non-GM part as non-GM parts would not receive parts warranty coverage.
U Courtesy Cadillac rental program - 02/13/2024
GM reimbursement guidelines Format: Article
Forum - 04/24/2024
The problem is really the way GM words it in the CTP bulletin. Our self auth is 10 days but the CTP makes it sound like we need GM auth for 10 days "or more" and that is not correct. All of it should read "over 10 days" but none of it does. Fixing the...
Forum - 10/09/2023
... needs to supply their invoice where the parts were purchased with part numbers listed. If they are GM part numbers, list/bill on claim under parts; if they are not GM part numbers, SOL. Sublet amount for labor, paint and materials would need to be calculated...
CAR BRAVO - 10/19/2023
GM VEHICLESFormat: Article
Forum - 06/29/2023
call 888-414-6322.. i had one not long ago. DBC GM
Forum - 04/07/2023
You can go on the SAVI dashboard in GM. If the vehicle was scanned correctly it will show up in SAVI and be transmitted to GM. The problem we are having is with heavy duty trucks. None of them will scan. My service manager contacted...
WARRANTY LABOR RATE INCREASE - 04/05/2023
Does GM still do automatice rate increases on a yearly basis?
Forum - 01/28/2022
gm also has this icon that it lists in service procedures for single use items.
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/18/2022
correct, but gm still pays for them, so i make mine punch it
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
Forum - 06/23/2021
Effective May 1, GM increased to $275. GCUS-9-11224
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/29/2014
GM WILL ACTUALLY PAY A MAX OF 3.5 GALLON FOR DEF
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Labor code ? - 10/17/2013
Customer called GM and GM waived the check out fee for a diagnoses. Gm said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the cl...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Cadillac premium care GLC codes are wrong from what GM has sent out
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
Policy auth has been abused , seems like GM is taking steps to reduce their warranty expenses..
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
NEVER ASSUME ANYTHING WITH GM THATS FOR SURE.!!!!
Re: Warrany training - 08/04/2012
I think almost any system would be more user friendly than GM.
Re: Late Transaction Summary Report? - 03/07/2012
yep gm does that !!!!
Re: CBG PRE-OWNED LIMITED - 12/23/2011
typical gm !!!!!!!!!
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
gm also has this icon that it lists in service procedures for single use items.
Forum - 02/08/2022
Doesn't help that GM has changed it 4 times.
Forum - 02/18/2022
correct, but gm still pays for them, so i make mine punch it
Paint repair 50/50 goodwill - 06/21/2021
Hello,My body shop has sent me an email stating GM would cover 50% of a paint repair. The hood and roof were painted, 2 claims? I fear if 2 claims are submitted, GM will only pay 50% on one of the claims. Any help would be greatly appreciated! I...
Forum - 06/23/2021
Effective May 1, GM increased to $275. GCUS-9-11224
Pre-approval request submission - 11/24/2020
Hi all I was curious as to how everyone handles these submissions. I have a DMA pre approval for GM participation. The full cost of repair is $11,000. Our DMA approved for $3000 of that to GM participation. The repair is spread...
Warranty Operations Manual Update - 02/25/2021
Quickly reference the most common GM service policies & procedures.Free Download
Re: HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/29/2014
GM WILL ACTUALLY PAY A MAX OF 3.5 GALLON FOR DEF
Re: Roadside Assistance Labor Ops - 05/30/2014
i MAY BE MISTAKED BUT I THINK ROADSIDE ASSISTANCE FILES THEIR OWN CLAIMS WITH GM..
Labor code ? - 10/17/2013
Customer called GM and GM waived the check out fee for a diagnoses. Gm said we could turn the amount for the check out fee in as warranty. She gave us a case# but not a labor code. Does anyone know what the labor code would be? Or how I submit the cl...
Re: Parts Warranty - 02/27/2014
P&P Article 1.1.4 - GM Certified Service New Limited Lifetime Parts Warranty (LLPW)
Re: no parts to return to wpc - 07/28/2014
It is my understanding that you must email a parts waiver form to warrantypartscenterusa@gm.com.
Re: GWM REPORT - 10/01/2014
GM must be down , shows no data and i put in claims all day yesterday...
Re: reimbursement for special coverage - 04/15/2013
if the work was done by a non gm dealer then the customer is reimbursed the amount it would have costs the gm dealer to do the work..hope this helps you !!!!
Re: Part Expedite - 04/22/2013
I HAVE CLAIMED PART EXPEDITE ON A RECALL, BUT IT HAS TO GET GM AUTHORIZATION
Re: Part Expedite - 04/22/2013
I have never had to get GM Auth for a parts expedite on a recall..
Re: Warranty Help Cards Updated with Global Codes - 05/06/2013
Cadillac premium care GLC codes are wrong from what GM has sent out
Rental Car - 05/30/2013
Can anyone tell me if GM pays for a customer that has a GM vehicle and comes in to have service work done, like an oil change or something, but not under warranty. Does GM pay for them to have a rental car?
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/15/2012
Policy auth has been abused , seems like GM is taking steps to reduce their warranty expenses..
Re: Complaint Codes - 01/14/2013
ITS ABOUT TIME GM CHANGES THE CODES, THEY ARE SOO OUT DATED...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
NEVER ASSUME ANYTHING WITH GM THATS FOR SURE.!!!!
Re: Warrany training - 08/04/2012
I think almost any system would be more user friendly than GM.
Re: Late Transaction Summary Report? - 03/07/2012
yep gm does that !!!!
Re: CBG PRE-OWNED LIMITED - 12/23/2011
typical gm !!!!!!!!!
Re: Late Transaction Summary Report? - 02/29/2012
Im getting it too and I don't remember getting a messege from GM
Re: 50/50 SPLIT - 10/31/2011
FYI update: Just got off "online" with DBC... if the cust has GMPP, you total claim at GM pricing the minus 1/2 the customers deduct - than split balance 50/50 between GM & GMPP ... if cust does not have GMPP, you still total claim but then split 50...
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Battery Pricing Update (again) - 05/23/2011
GM has updated the battery pricing again, effective May 1, 2011
COUPON - 05/02/2011
HOW MUCH CAN I CLAIM FOR A GM COUPON...4 SERVICE VISITS, LOF/TIRE ROTATION....
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: SI - 02/14/2011
Just found out that GM is aware of a problem with Global Connect
Re: VIN BREAKDOWN - 02/18/2011
look at bulletin 08-00-89-031b--discontinued of GM vin cards
Re: SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Try GM Message G_0000051821, I think this is what your looking for
Re: SHUTTLE - 11/12/2010
Check out GM Message G_0000068633
Re: Warranty Rental VIN - 08/28/2010
I think "GM" should seriously reconsider finding another rental agency to the the "Official GM" rental company.
Re: Warranty Rental VIN - 09/02/2010
... they put the customer into. Our problem is that they want to put our customers in anything but a GM. If that happens they eat their own rental because we refuse to pay them. We have told them over and over again that it must be a gm vehicle or gm is...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... install the assist steps. I tried submitting 1st time and it denied and said the labor op requires GM auth. Then I requested GM authorization on it and our GM rep denied and says ADI takes care of accessories and that he can't authorize it. Has anyone...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
We can not believe that GM thinks that $20 is ok.
Re: Chrome Wheel Supplier questions - 05/05/2010
Why are you guys not ordering GM wheels?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
OVERNIGHT FROM GM
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
I think maybe she is referring to GM Messenger G_0000050657
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Address - 08/22/2008
Thanks,but I do not have that link under gm resources.only thing I have is link to old gm messanger.looks like I will have to contact the global connect guru's.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: MGPP - 04/30/2008
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
FYI update: Just got off "online" with DBC... if the cust has GMPP, you total claim at GM pricing the minus 1/2 the customers deduct - than split balance 50/50 between GM & GMPP ... if cust does not have GMPP, you still total claim but then split 50...
Re: REFRIGERANT COST - 10/21/2011
Look back in your GM Global Messages for the "GM Bulk Part price list" effective Aug 1, 2011
Re: Customer reimbursement - 09/26/2011
I WOULD THINK IT HAD TO BE A GM PART TO GET REIMBURSED...
2 year/30000 mile standard CPO maintenance plan - 08/30/2011
I am not familiar with this maintenance package for GM certified vehicles. Do all the GM certified vehicles have this? How do you submit for warranty to get paid for the oil changes, or do you not submit? We just started doing GM certified vehicles...
Battery Pricing Update (again) - 05/23/2011
GM has updated the battery pricing again, effective May 1, 2011
COUPON - 05/02/2011
HOW MUCH CAN I CLAIM FOR A GM COUPON...4 SERVICE VISITS, LOF/TIRE ROTATION....
Dumb Question on GMPP courtesy cars - 03/10/2011
Does GMPP follow the same rental car year and make stipulations as GM? GM warranty will only pay if rental used is within 2 model years and obviously a GM vehicle but will GMPP pay for it if it's beyond 2 model years?
Re: SI - 02/14/2011
Just found out that GM is aware of a problem with Global Connect
Re: VIN BREAKDOWN - 02/18/2011
look at bulletin 08-00-89-031b--discontinued of GM vin cards
Re: SATURN - COMPLIMENTARY MAINTENANCE CERTIFICATE - 02/23/2011
Try GM Message G_0000051821, I think this is what your looking for
Re: SHUTTLE - 11/12/2010
Check out GM Message G_0000068633
Re: Warranty Rental VIN - 08/28/2010
I think "GM" should seriously reconsider finding another rental agency to the the "Official GM" rental company.
Re: Warranty Rental VIN - 09/02/2010
... they put the customer into. Our problem is that they want to put our customers in anything but a GM. If that happens they eat their own rental because we refuse to pay them. We have told them over and over again that it must be a gm vehicle or gm is...
Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
... install the assist steps. I tried submitting 1st time and it denied and said the labor op requires GM auth. Then I requested GM authorization on it and our GM rep denied and says ADI takes care of accessories and that he can't authorize it. Has anyone...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
We can not believe that GM thinks that $20 is ok.
Re: Chrome Wheel Supplier questions - 05/05/2010
Why are you guys not ordering GM wheels?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
Did you get the part from another dealership, or just overnight from GM?
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/02/2010
OVERNIGHT FROM GM
Re: DMS INTERACTIVE & PDI DEALER INSTALL ACCESSORIES - 03/10/2010
I think maybe she is referring to GM Messenger G_0000050657
Re: Bedliner - Labor Op ???? - 02/22/2010
Try R9365, bedliner, GM Accessories.
Re: Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 03/04/2010
Oopps-there is labor op Z2236 for the free lof and rotate GM coupon for Pontiacs
Re: CROSS-LINE WARRANTY - 09/24/2008
You use the GM codes . I have done a few . You have to put parts in net item if thay are obtained from a Saturn dealer as numbering is different . Also had no problems at all with Hummer but we are on ADP. ADP automatically marks them as a non GM vin...
Re: Address - 08/22/2008
Thanks,but I do not have that link under gm resources.only thing I have is link to old gm messanger.looks like I will have to contact the global connect guru's.
Re: RESTRICTED LABOR OPS - 05/30/2008
I HAVE ONE FOR GMPP - ARE GM & GMPP CARRY THE "SAME" RESTRICTED LABOR OPS ???
Re: MGPP - 04/30/2008
DOUBLE CHECK, BUT GM WILL NOT PAY FOR NO PROBLEM FOUND IF OUT OF WARRANTY ALSO..
Re: Z5000 - 02/19/2008
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Forum - 12/05/2007
2006 GM COLORADO -- VIN#1GCCS148968113646
Battery Pricing - 11/27/2007
An updated battery price list was posted in EPIC on GM DealerWorld effective October 1, 2007.
Re: Credit Memo - 04/28/2009
I have my disappointing credit memo.....GM is really putting the crunch on some olh.
cross line saturns - 05/12/2009
Are we still supposed to mark Saturns as a non gm vin when submitting the warranty. I use R&R and that was the only way to get them through previously. I am putting one through now and it keeps rejecting nz- non gm indicater for good gm vin.
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: Another fuel question - 06/18/2009
... FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE...
DA Report - 04/02/2009
anybody get there march DA report form GM yet.usually here by now??
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
COURTESY TRANSPORTATION - 01/22/2009
Is Saturn considered a GM product for courtesy transportation?
Re: 13 digit vin -- still on wins system - 02/09/2010
NON-GM VIN
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 03/31/2017
GM Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional ...
Forum - 11/04/2024
Hi Kristi - Some more info on the details associated with the program: GM states the following under the "Important" header within the Courtesy Transportation Bulletin, 07-00-89-037: Courtesy Transportation and Roadside Assistance are not part of or included...
Forum - 03/03/2023
I know the system took it but GM could potentially debit that claim. You cannot claim expedite fees on dealer owned vehicles. I get what you mean though, we could use some clarification that is up to date. In the mean time, look at P&P section...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
Global Message G_0000197535 (8/1/2014): Until further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/13/2022
I'm sorry to resurrect an old topic, but I am trying to find this in writing that specifically states GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy...
Forum - 05/31/2024
You can't mark up non-GM parts. You would attach your purchase invoice to the claim and get straight cost on that part. Additionally you have to jump through the other hoops to install non-GM parts and to my knowledge you aren't usually going to submit...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 03/12/2019
The following reference is from the Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to...
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
1.5.18 WARRANTY PARTS EXPEDITING As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any APPLICABLE GM warranty period....
Forum - 12/05/2007
2006 GM COLORADO -- VIN#1GCCS148968113646
Battery Pricing - 11/27/2007
An updated battery price list was posted in EPIC on GM DealerWorld effective October 1, 2007.
Re: Credit Memo - 04/28/2009
I have my disappointing credit memo.....GM is really putting the crunch on some olh.
cross line saturns - 05/12/2009
Are we still supposed to mark Saturns as a non gm vin when submitting the warranty. I use R&R and that was the only way to get them through previously. I am putting one through now and it keeps rejecting nz- non gm indicater for good gm vin.
Re: AFTERMARKET ROTORS - 05/13/2009
DID YOU SUBMIT THAT AFTERMARKET ROTOR TO GM FOR PAYMENT? IF SO, DID THEY PAY IT? I THINK I WOULD HAVE CALLED THE DVM AND GOTTEN THEM INVOLVED, BUT IF THE SM DID THIS WITHOUT YOUR KNOWLEDGE AND YOU'RE FINDING OUT AFTER THE FACT, I SAY KILL THE SM. IF...
Re: New Features! Warranty Articles and Powertrain Coverage Lookup - 06/15/2009
GM Service Policies & Procedures Manual ARTICLE 1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required ...
Re: Another fuel question - 06/18/2009
... FUEL WHEN IT'S NEEDED DURING A REPAIR, (NOT ENOUGH TO COMPLETE TEST DRIVES OR WHATEVER) WHY SHOULD GM BE CHARGED FOR FUEL ON A REPAIR. THE FUEL STAYS WITH THE VEHICLE AND IS CONSUMED BY THE CUSTOMER NOT GM OR THE DEALERSHIP. WE DON'T REIMBURSE THE...
DA Report - 04/02/2009
anybody get there march DA report form GM yet.usually here by now??
Re: Labor Op Z7091 question - 04/13/2009
Bulletin reference: 05-00-89-055 - GM Dealer Empowerment Program and Goodwill Procedures
COURTESY TRANSPORTATION - 01/22/2009
Is Saturn considered a GM product for courtesy transportation?
Re: 13 digit vin -- still on wins system - 02/09/2010
NON-GM VIN
Forum - 04/26/2019
The replacement part warranty coverage for a dealer installed GM engine, automatic transmission or transfer case is 3 years or 100,000 miles, parts and labor. The replacement part warranty coverage for a GM engine, automatic transmission or...
Forum - 03/31/2017
GM Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car and Light Duty Truck) Sold Over the Counter : 36 months/100,000 miles (parts*) *Parts and Labor when sold OTC to a qualified Independent Service Center (ISC). Additional ...
Forum - 11/04/2024
Hi Kristi - Some more info on the details associated with the program: GM states the following under the "Important" header within the Courtesy Transportation Bulletin, 07-00-89-037: Courtesy Transportation and Roadside Assistance are not part of or included...
Forum - 03/03/2023
I know the system took it but GM could potentially debit that claim. You cannot claim expedite fees on dealer owned vehicles. I get what you mean though, we could use some clarification that is up to date. In the mean time, look at P&P section...
Re: OVERNIGHT / LOCAL FREIGHT - 06/03/2008
1.5.18 - Warranty Parts Expediting As a customer enthusiasm service, GM will reimburse dealer for GM parts obtained locally and expenses incurred for expediting GM Parts not in dealer inventory when required to satisfy any applicable GM warranty peri...
Re: TRANSAXLE WARRANTY - 06/19/2009
P&P Article 1.1.3.2.1 GM Service Replacement Powertrain and GM Performance Parts Limited Warranty... under "Policies" ... "NOTE: See warranty certificate for specific coverage. The GM Goodwrench Transmission Limited Warranty Statement provides warranty...
Retention of Parts Replaced in Connection with Recall and Field Action Repairs - 08/05/2014
Global Message G_0000197535 (8/1/2014): Until further notice from GM, all GM dealers (including Certified Elite dealers) retain all parts replaced in vehicles as a result of any recall or field action repair as referenced on the document attached to the...
Forum - 05/03/2022
My concern is nothing will change after that either. If you think about it Microsoft isn't going to change Edge to suit GM, rather GM will have to find a way to make this work in the existing browser. Pardon my pessimism but my gut tells me there will...
Forum - 06/13/2022
I'm sorry to resurrect an old topic, but I am trying to find this in writing that specifically states GM will or will not pay to remove and install a non-GM component in order to access a failed GM part. I've searched the current P&P, Service Policy...
Forum - 05/31/2024
You can't mark up non-GM parts. You would attach your purchase invoice to the claim and get straight cost on that part. Additionally you have to jump through the other hoops to install non-GM parts and to my knowledge you aren't usually going to submit...
Re: Freight - 05/10/2016
Found my answer with a little more digging: from P&P 2.15: GM Part(s) obtained from another local GM Service Agent: When claiming expenses incurred for obtaining a part locally, courtesy transportation expenses are limited to one day of rental coverage. GM...
Forum - 03/12/2019
The following reference is from the Service Policies & Procedures Manual Article 2.15: GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required to...
Forum - 10/01/2019
Refer to P&P Article 2.15 Warranty Parts Expediting GM Part(s) obtained from another local GM service agent: GM will reimburse the difference between the Service Agent net price and the actual cost, up to the trade price. If no trade price is...
Forum - 03/12/2018
... it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
Re: Transportation Damage Submissions - 02/06/2012
... of frame repair time can only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of ...
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
CUSTOMERS SIGNATURES - 01/20/2009
... HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP THE VEHICLE. I THOUGHT THIS WAS A GM REQUIREMENT. IS IT OR IS IT NOT? AND CAN GM DO ANYTHING TO YOU/OR THE DEALER IF THE CUSTOMER HASNT SIGNED FOR THE REPAIRS THAT GM PAID FOR?...
Re: More Global Warranty questions - 02/03/2010
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. [/quote] I spoke to my accounts...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... and past vin model year, you may need to contact your parts director or asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Forum - 07/12/2022
the trouble with GM is the bulletins are not written in an easy to read and understandable format,,,,i read all the comments in the stream on this subject and pdembek is correct in catching the comment about not having to record it manually on the claim...
Paint blending - 11/24/2020
... labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and needed GM Auth. It was rejected telling me that paint blending should be submited with...
Forum - 03/08/2022
... with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second line...
Forum - 05/19/2023
... get them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 08/15/2023
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Branded Title and DMA Authorization - 03/12/2018
... as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship of the OEM part and not a result of the condition whichbranded the...
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
Forum - 10/31/2017
This issue is a DMS issue not GM Global. Our dealership utilizes Reynolds and Reynolds. I contacted Reynolds and they have a PMR on this issue and are investigating. I suggest, that you would send the claim with N/A (Not Applicable) in the field dependent...
Customer Reimbursement Claim - 03/23/2017
... information for a vehicle they bought from us a couple months ago and a case number from GM an he said we need to submit for reimbursement for the customer because the customer got ahold of GM and said he doesn't agree that the tires that came on his...
Forum - 03/02/2020
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Forum - 06/04/2020
Cost Comparison information from P&P Article 5.15 Assembly Repair/Replacement & Bulletin 04-00-89-015: GM recommends Service Management involvement in all decisions regarding replacement of an engine or transmission assembly. Dealers are...
Patrick - 05/12/2018
I just had a claim rejected on a seat repair covered under bumper to bumper GM warranty. This is on a 2014 Buick Lacrosse. I have been involved in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy...
Forum - 05/10/2018
... any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance was not utilized for towing, towing charges may...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
... it. In P&P article 2.15 Warranty Parts Expediting, it says: "Warranty Parts Expediting GM will reimburse the Service Agent for GM parts obtained locally and expenses incurred for expediting GM parts not in Service Agent inventory when required...
Forum - 06/22/2022
Parts & Accessories Warranty References: All new or remanufactured GM Parts and Accessories installed by the dealer under the NVLW, Emissions Warranty, or CBGC optional Extended Limited Warranty or 100% Policy are covered, parts and labor, for...
Re: Transportation Damage Submissions - 02/06/2012
... of frame repair time can only be authorized by the General Motors. Service Agents should contact GM Dealer Business Center New Vehicle Damage prior to proceeding with repairs. *Carrier, carrier's insurance agent, or third part inspection company representatives...
Customer reimbursement - 09/21/2011
I have a customer who had service work done at a "mom and pop" shop. he later found the repair was covered by GM under a special coverage 10054. He is looking to have GM reimburse the 50% of the repair, as it says in the letter GM sent him. How does...
Re: NEW RENTAL RATE QUESTION... - 05/12/2010
GM Message - G_0000055527 Effective May 6, 2010, GM will have a new Agreement in place for the Courtesy Transportation Program. Enterprise will continue to be the preferred provider for warranty service replacement rentals. The significant areas of ...
Re: WARRANTY BATTERY - 02/11/2011
[quote] KATINABELL: DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~ [/quote] GM pays for the original battery replacement (the...
Re: TRANS REPLACEMENT - 04/14/2009
"GM Parts Powertrain and Performance Parts Warranty Statement - NEW Transfer Case Warranty now 36 months/100,000 miles GM SERVICE REPLACEMENT POWERTRAIN & GM PERFORMANCE PARTS LIMITED WARRANTY FOR: ENGINES, ENGINE COMPONENTS, TRANSMISSIONS, TRANSMISSION...
CUSTOMERS SIGNATURES - 01/20/2009
... HAVE THE CUSTOMER SIGN THE REPAIR ORDER SHOWING HE HAS PICKED UP THE VEHICLE. I THOUGHT THIS WAS A GM REQUIREMENT. IS IT OR IS IT NOT? AND CAN GM DO ANYTHING TO YOU/OR THE DEALER IF THE CUSTOMER HASNT SIGNED FOR THE REPAIRS THAT GM PAID FOR?...
Re: More Global Warranty questions - 02/03/2010
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. [/quote] I spoke to my accounts...
Re: DISTRIBUTOR CAP - LABOR OP ??? - 05/30/2008
... and past vin model year, you may need to contact your parts director or asm for claim submission. GM claims processing manual, section IV, "H" labor op: Claims involving vehicles that are older than 10 model years must contain Labor Operations selected...
Forum - 09/21/2007
If you have access to it, you could also look in GM Dealerworld under GM EPIC - Part Availiblity or Part/X-REF info and type the part number in and look at GM description. Sometimes the part discription on the RO will not match the part description in...
Forum - 07/12/2022
the trouble with GM is the bulletins are not written in an easy to read and understandable format,,,,i read all the comments in the stream on this subject and pdembek is correct in catching the comment about not having to record it manually on the claim...
Paint blending - 11/24/2020
... labor operation of the panel that required paint blending." Normally, I don't have to put those in GM Auth, but a claim I recently submitted had some OLH on it and needed GM Auth. It was rejected telling me that paint blending should be submited with...
Forum - 03/08/2022
... with this scenario with all 8 injectors and have been told different ways to do it. My newest GM rep told me that he did not know why, but that higher authorization from GM told him to have me do it on two serpate lines. We create the second line...
Forum - 05/19/2023
... get them all paid by going to Global and authorizing and stating in the comment section "accurate gm part #". Today I had one for fuse (horn) that rejected for non gm # and it was an accurate gm #. ...
Forum - 08/15/2023
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Branded Title and DMA Authorization - 03/12/2018
... as long as the OEM part is present on the vehicle and is able tobe repaired or replaced per GM published service procedures. Failure must be due to adefect in material or workmanship of the OEM part and not a result of the condition whichbranded the...
Forum - 09/21/2017
What is the fee for? GM reimburses the Service Agent the Customer Care and Aftersales published Service Agent net price plus the normal markup percentage allowance on all GM parts purchased from GM CCA. (Parts P&P Article 2.1)
Forum - 10/31/2017
This issue is a DMS issue not GM Global. Our dealership utilizes Reynolds and Reynolds. I contacted Reynolds and they have a PMR on this issue and are investigating. I suggest, that you would send the claim with N/A (Not Applicable) in the field dependent...
Customer Reimbursement Claim - 03/23/2017
... information for a vehicle they bought from us a couple months ago and a case number from GM an he said we need to submit for reimbursement for the customer because the customer got ahold of GM and said he doesn't agree that the tires that came on his...
Forum - 03/02/2020
... that offer customer reimbursement regardless of when the bulletin was released. It also supersedes GM’s previous policy of restricting customer reimbursement to the amount GM would have paid an authorized GM Service Agent to perform the repair...
Forum - 06/04/2020
Cost Comparison information from P&P Article 5.15 Assembly Repair/Replacement & Bulletin 04-00-89-015: GM recommends Service Management involvement in all decisions regarding replacement of an engine or transmission assembly. Dealers are...
Patrick - 05/12/2018
I just had a claim rejected on a seat repair covered under bumper to bumper GM warranty. This is on a 2014 Buick Lacrosse. I have been involved in this for 20 years, and GM has always wanted us to repair vs replace to save money. Is there a new policy...
Forum - 05/10/2018
... any vehicle repair covered within any new vehicle warranty period, towing will be covered. Use of GM Roadside Assistance is encouraged to facilitate customer towing needs. In the event Roadside Assistance was not utilized for towing, towing charges may...
Forum - 09/05/2018
I HAVE BEEN TOLD BY GM THAT YOU CAN NO LONGER SUBMIT THE FLUSH KITS IN MISC. OR LIST THEM AS A NON GM PART. THE HAVE TO BE ABSORBED BY THE DEALER AS A SHOP SUPPLY. TOTALLY DISAGREE WITH THIS.
Forum - 03/11/2019
When you contact the rental company, preferably Enterprise, let them know it is a GM rental and they will bill your dealership accordingly. They all have a contact, with specified rental amounts, with GM.
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Bulletin Repairs - 09/14/2020
Situation: A customer comes into a GM certified body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service...
Forum - 02/20/2020
If it is GM Rewards Owner Loyalty, there is an App for that in Global where you enter the customer voucher number or email address and submit for redemption. This is paid through your GM statement, business office.
REDEEMING VOUCHER THRU GLOBAL? - 02/10/2020
Could someone please clairfy.. I was told that when we redeem a customers voucher (thru GM Global) that is automatically paid to our dealership. Is this true? If not how do I go about getting it paid on GM Global? In this case a customer...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Special Coverage Policy - 10/01/2019
... customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused. In the past i we were always told...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Policy work approved on previously customer pay - 09/06/2019
How do I process a Policy repair reimbursement for a repair that was already closed and paid by customer? GM according to policy evaluation tool would have covered 50% of repair, so repair total at warranty rates would have been $290.53 and GM would...
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... (I want to say that I've read somewhere that anytime you submit with Self Authorization or for GM Authorization that that is an indication to GM that there is authorization/approval for such on the Job Card.)Any help/clarification is appreciated....
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Re: Printing IVH at job card write up - 05/09/2016
Before a hard copy is scanned, it is verified that a VIS is attached. It is either the GM Workbench printout or a copy of GM IVH. All Warranty claims have a copy of this attached.
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Global Warranty Management Issues - 11/27/2017
... summaries among other things. Now, every few times or so, our DMS system will not connect to GM or will get an Internal Error while trying to submit transactions. Has anyone else had issues like these or possibly know when GM will fix them?...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 07/21/2017
... do it, but why does the Manager need to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
Does anyone else input GM invoices?I'm in charge of payables and receivables as well as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were...
Forum - 02/09/2018
I just went through this with my WSC rep. GM will reimburse the aftermarket bill if the costs are "reasonable". This includes tax and shop supplies related to the repairs. I found it in P&P somewhere... here it is 6.1.11 "All reasonable and customary...
Forum - 11/05/2024
In my opinion...the terminology stems from a GM Legal perspective, while the Courtesy Transportation Program is not part of the NVLW "package" (e.g. 3/36 base, 5/60 powertrain, 6/100 corrosion, 8/80 emissions, etc), it can be made available...
Forum - 11/15/2024
I just heard back fm the GM auditor I am friends with and she checked with her contacts at GM and confirmed the wrong CCA ratings are loaded into Si,,,it started in 2023 with the Silverado's,,they have it listed at 850 should be 730,,,,but that aint the...
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
... 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the last paragraph on the page, under "Ineligible...
Forum - 06/10/2024
... the SAVI dashboard and after they plug the vehicle they are to go to their desk and verify that GM has received the scan. If you are not getting scans registering it is not a DT problem and someone should troubleshoot why vehicles are not registerin...
Forum - 06/11/2024
... the cloth, not all-weather lpo mats. Years ago, one could get .1 for cloth mats and antenna, until GM caught on. The LPO add times for the Traverse and Acadia's are in a separate email from GM Reference Number: GCUS-9-16085...
When you contact the rental company, preferably Enterprise, let them know it is a GM rental and they will bill your dealership accordingly. They all have a contact, with specified rental amounts, with GM.
warranty on a safety recall - 03/26/2019
So just wandering? Is the warranty on a safety recall 24/unlimited like all GM parts or does GM warranty it for the life of the vehicle since it's a safety issue?
Bulletin Repairs - 09/14/2020
Situation: A customer comes into a GM certified body shop complaining of a water leak in the rear interior of the cab of their 2019 Silverado. The vehicle is out of basic warranty. It is determined the remedy is covered under service...
Forum - 02/20/2020
If it is GM Rewards Owner Loyalty, there is an App for that in Global where you enter the customer voucher number or email address and submit for redemption. This is paid through your GM statement, business office.
REDEEMING VOUCHER THRU GLOBAL? - 02/10/2020
Could someone please clairfy.. I was told that when we redeem a customers voucher (thru GM Global) that is automatically paid to our dealership. Is this true? If not how do I go about getting it paid on GM Global? In this case a customer...
Tires Replacement - 10/07/2019
So I have a claim for tire replacement using labor op 8060480 it was rejected stating that it needs to be GM Authorized. I just submitted another claim with the same labor op and didn't need to GM Authorize...the first claim was only for 1 tire...
Special Coverage Policy - 10/01/2019
... customer is outside mileage and time on a special coverage repair, the PET should be ran and that GM states that regardless of the results, dealers should not charge the customer for the repairs. I am totally confused. In the past i we were always told...
Forum - 07/31/2019
To my knowledge any CPO, GMPP or GM warranty transactions processed through Global are required to meet parts retention requirements as published in GM policies and procedures. I have never seen a WPC request for a CPO or GMPP part but I hold my tech...
Policy work approved on previously customer pay - 09/06/2019
How do I process a Policy repair reimbursement for a repair that was already closed and paid by customer? GM according to policy evaluation tool would have covered 50% of repair, so repair total at warranty rates would have been $290.53 and GM would...
OLH - Time Stamps - Authorization - Required - Not Required - 03/23/2017
... (I want to say that I've read somewhere that anytime you submit with Self Authorization or for GM Authorization that that is an indication to GM that there is authorization/approval for such on the Job Card.)Any help/clarification is appreciated....
Forum - 02/22/2017
If it's not a GM vin, I would think just check the NON-GM VIN box on the transaction. Where did you get that operation from? You could call the DBC for clarification too.
Re: Printing IVH at job card write up - 05/09/2016
Before a hard copy is scanned, it is verified that a VIS is attached. It is either the GM Workbench printout or a copy of GM IVH. All Warranty claims have a copy of this attached.
Warranty Operations Manual Update - 12/22/2016
The Best GM Warranty Training Manual Available! Features condensed GM Service Policy & Procedures information outlined in an easy to read format. Free Download
Re: Battery Reject - 01/12/2016
88865243 is a good gm part number, you probably marked it as a non gm part when you submitted the claim go back and take the x by the part off and resubmit the claim should go through..
Re: Battery Reject - 01/12/2016
I submit claims through ADP PMT, and there is not an option in PMT screen to mark as either a GM or non-GM part. At least not that I am aware of! I would correct it on GWM if I could overcome this error and get ADP to send it. We just had another battery...
Global Warranty Management Issues - 11/27/2017
... summaries among other things. Now, every few times or so, our DMS system will not connect to GM or will get an Internal Error while trying to submit transactions. Has anyone else had issues like these or possibly know when GM will fix them?...
Forum - 08/22/2017
I would guess this would be a situation to trust the GM Authorization person and submit it on a different line. I would put additional notes in the comments that attempts were made to submit the gear as Consequential Damage but per GM moved to a...
Forum - 07/21/2017
... do it, but why does the Manager need to?? I also agree with cnkraemer...I always feel like GM is using "Gotcha" methodology...if you use the wrong information, GM can debit!!...
SFE Q3 2016 RECALL AUDIT - 05/22/2017
Does anyone else input GM invoices?I'm in charge of payables and receivables as well as our warranty admin. Anyways, I just received a GM invoice with this description, "SFE Q3 2016 RECALL AUDIT", it is a debit on our open account for $337.83. We were...
Forum - 02/09/2018
I just went through this with my WSC rep. GM will reimburse the aftermarket bill if the costs are "reasonable". This includes tax and shop supplies related to the repairs. I found it in P&P somewhere... here it is 6.1.11 "All reasonable and customary...
Forum - 11/05/2024
In my opinion...the terminology stems from a GM Legal perspective, while the Courtesy Transportation Program is not part of the NVLW "package" (e.g. 3/36 base, 5/60 powertrain, 6/100 corrosion, 8/80 emissions, etc), it can be made available...
Forum - 11/15/2024
I just heard back fm the GM auditor I am friends with and she checked with her contacts at GM and confirmed the wrong CCA ratings are loaded into Si,,,it started in 2023 with the Silverado's,,they have it listed at 850 should be 730,,,,but that aint the...
Clarification-Courtesy Transportation-JLWarranty News Nov 2024 - 11/04/2024
... 1/2 way down the page- "Courtesy Transportation can be made available for warranty repairs for all GM vehicle puchase/lease customers and GM company owned vehicle drivers within Bumper-to-Bumper...etc".Then, in the last paragraph on the page, under "Ineligible...
Forum - 06/10/2024
... the SAVI dashboard and after they plug the vehicle they are to go to their desk and verify that GM has received the scan. If you are not getting scans registering it is not a DT problem and someone should troubleshoot why vehicles are not registerin...
Forum - 06/11/2024
... the cloth, not all-weather lpo mats. Years ago, one could get .1 for cloth mats and antenna, until GM caught on. The LPO add times for the Traverse and Acadia's are in a separate email from GM Reference Number: GCUS-9-16085...
POLICY EVALUATION TOOL NEEDS CP JOB CARD ATTACHED - 07/15/2024
... AWARE THAT THEY ARE STARTING TO ASK FOR THAT SIGNED CP JC !! IT KINDA MAKES SENSE THAT GM WOULD WANT TO VERIFY THE OWNER PAID THEIR PORTION OF THE BILL,,,OR THE DEALER STEPPED IN,,,BUT I HAVE NOT HAD GM EVER ASK FOR IT THRU ALL THE YEARS I HAVE...
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
Would someone please clarify? Per GM Bulletin 07-00-89-037S, "Loaners of 10 or more calendar days, require pre authorization". But the Service Management Authorization Matrix Quick Reference card from JLWarranty, says "More than 10 days". So,...
Updated P&P, Section 5.8.1...13th bullet point?? - 03/24/2022
The 13th bullet point in this section states, "When performing electrical repairs other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical...
Forum - 04/06/2022
... back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to contact GM to get more info. Will keep you posted....
Sublet Repair parts - 04/19/2022
... sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply our own parts? It would seem to make sense...
Forum - 01/17/2022
well the initial responses coming back from GM are,,,surprisingly,,,to claim the blended panels on additional lines,,,and claim the associated material costs as well,,,this is the word from two separate GM sources,,,both of whom are pretty reliable. ...
Forum - 12/10/2021
if you read 6.2.1 in the P&P it says "reprints must be signed and authorized by Service Mgt" so according to GM they are allowed,,,when we have been audited ( and i used to do audits for GM as well in the old days ) if a dealer could reference...
Forum - 08/19/2021
... rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish GM could find a way to make things easier to find. Do you have any other ideas on where we might find information...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
voided warranty on certain high profile vehicles - 09/28/2022
... about certain high profile vehicles that if the owner chooses to sell it within the 1st 6 months GM will void the warranty,,,,make sure your advisors are pulling IVH on every vehicle,,,this could cause a very expensive mistake If a customer does...
Forum - 04/22/2022
yes,,Mary and Will are correct,,,i found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Forum - 04/07/2023
... vehicles Medium Duty trucks is listed there as well as Chevrolet City Express vehicles, non GM products and GM products older than 2010 Model year....
Forum - 04/04/2023
... but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Forum - 12/14/2022
... expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the check #. I would check...
Forum - 01/10/2023
... getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who is going to be asked to address them??!! The volume of rejects is huge so the reps are not going...
Forum - 02/07/2023
so now i check all battery claims to insure the techs used the correct CCA rating vs what GM has posted,,,,so yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA...
VARIABLE DIAGNOSIS - 01/18/2008
... DIAGNOSIS THAT GOES ABOVE THE 0.30 DOES NOT NEED A SEPERATE TIME PUNCH. I AM READING IN THE GM P&P ARTICE 1.6 PAGE 9, LETTER M THAT IT DOES. THIS PERSON FEELS THAT THIS IS APPLYING TO SAAB AND NOT GM...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
Along with my GM/GMPP/Workhorse warranty duties, I am also the dispatcher for our tow trucks, billing for the 3 different contractors we deal with and impound yard for local law enforcement. Train service advisors on meeting GM warranty standards. I...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
GM DEALERWORLD SALES - GM MESSENGER ARCHIVES, JUNE 9, 2005, ITEM # 42 Completely Satisfied Delivery System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER ...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
... AWARE THAT THEY ARE STARTING TO ASK FOR THAT SIGNED CP JC !! IT KINDA MAKES SENSE THAT GM WOULD WANT TO VERIFY THE OWNER PAID THEIR PORTION OF THE BILL,,,OR THE DEALER STEPPED IN,,,BUT I HAVE NOT HAD GM EVER ASK FOR IT THRU ALL THE YEARS I HAVE...
Service Management Authorization Matrix Quick Reference Card-"Car Rentals"? - 04/22/2024
Would someone please clarify? Per GM Bulletin 07-00-89-037S, "Loaners of 10 or more calendar days, require pre authorization". But the Service Management Authorization Matrix Quick Reference card from JLWarranty, says "More than 10 days". So,...
Updated P&P, Section 5.8.1...13th bullet point?? - 03/24/2022
The 13th bullet point in this section states, "When performing electrical repairs other than programming, GM will reimburse Service Agent up to 0.3 hour, as published in the GM Labor Time Guide, for charging circuit diagnosis in conjunction with electrical...
Forum - 04/06/2022
... back in 2x after the battery replacement. Our shop foreman and Bolt trained technician said that GM is aware of these problems. Going to try to contact GM to get more info. Will keep you posted....
Sublet Repair parts - 04/19/2022
... sublet facility with parts which are used in the performance of the sublet repair" but if we are a GM dealership with a Body Shop and we take in sublet work from another GM store,,,can we supply our own parts? It would seem to make sense...
Forum - 01/17/2022
well the initial responses coming back from GM are,,,surprisingly,,,to claim the blended panels on additional lines,,,and claim the associated material costs as well,,,this is the word from two separate GM sources,,,both of whom are pretty reliable. ...
Forum - 12/10/2021
if you read 6.2.1 in the P&P it says "reprints must be signed and authorized by Service Mgt" so according to GM they are allowed,,,when we have been audited ( and i used to do audits for GM as well in the old days ) if a dealer could reference...
Forum - 08/19/2021
... rotors are not covered when the cause is corrosion? Yet another frustrating accurance with GM and finding information needed. I wish GM could find a way to make things easier to find. Do you have any other ideas on where we might find information...
Forum - 02/19/2021
0590052 is the labor operaton. You do need a GM part number to claim it 1051515. Should have this GM product on the shelf in your parts department if you are claiming it from warranty. If they come in and see you are charigng them for washer fluid but...
Courtesy Transportation - 07/19/2021
We had to put a warranty customer in a Non-GM Vehicle through Enterprise. Per Bulletin # 07-00-89-037Q, in the section - Other Related Policies states Non-GM rentals should only be provided as last resort. My question is should Service Manager sign, explain...
voided warranty on certain high profile vehicles - 09/28/2022
... about certain high profile vehicles that if the owner chooses to sell it within the 1st 6 months GM will void the warranty,,,,make sure your advisors are pulling IVH on every vehicle,,,this could cause a very expensive mistake If a customer does...
Forum - 04/22/2022
yes,,Mary and Will are correct,,,i found out that the dealer that is being reimbursed directly from GM needs to supply the parts because i forgot that different dealers are paid different parts markups by GM,,,so just like with labor the claim has to...
Forum - 03/16/2023
I tw our factory rep and he too is disgusted by the way GM handles these. We are asked to go to the moon and document everything we do and they cant record the OA event on the system,,,,humbug!! GM is grossly incompetent when its time for...
Reject error 872 Dongle data not received - 04/13/2023
I figured this would start happening my 1st SAVI reject and yes GM we did the scan two days prior to me submitting the claim. Our GM service manager has enough going on reviewing my regular claims this is just going to waste everyones time. Anyone else...
Forum - 04/07/2023
... vehicles Medium Duty trucks is listed there as well as Chevrolet City Express vehicles, non GM products and GM products older than 2010 Model year....
Forum - 04/04/2023
... but since I couldn't find that in writing anywhere I didn't want to just trust the opinion of a GM rep without somewhere to back it up in official GM writing. Thanks for your input....
Battery in vehicle CCA rating doesnt match Si doc - 04/04/2023
we are coming across incidents where with brand new vehicles GM is installing some batteries with a CCA rating that doesnt match what is in Si,,,,in this case they put a 850CCA rated battery in a truck that should have per Si a 730....so if you test at...
Forum - 12/14/2022
... expired by a few months. We ended up claiming it under the regular labor op as a policy as per my GM warranty rep. Was advised to use the regular labor op for the valve cover and put the reimbursement amount under misc with the check #. I would check...
Forum - 01/10/2023
... getting plugged by the SAVI device. NObody seems to be taking this very seriously but when GM starts rejecting all these claims I wonder who is going to be asked to address them??!! The volume of rejects is huge so the reps are not going...
Forum - 02/07/2023
so now i check all battery claims to insure the techs used the correct CCA rating vs what GM has posted,,,,so yesterday I am looking up the chart in Si,,,and guess what,,,the exact engine code in our vehicle used to determine the correct the correct CCA...
VARIABLE DIAGNOSIS - 01/18/2008
... DIAGNOSIS THAT GOES ABOVE THE 0.30 DOES NOT NEED A SEPERATE TIME PUNCH. I AM READING IN THE GM P&P ARTICE 1.6 PAGE 9, LETTER M THAT IT DOES. THIS PERSON FEELS THAT THIS IS APPLYING TO SAAB AND NOT GM...
Re: Quantity of Claims Submitted & Other Duties - 03/21/2008
Along with my GM/GMPP/Workhorse warranty duties, I am also the dispatcher for our tow trucks, billing for the 3 different contractors we deal with and impound yard for local law enforcement. Train service advisors on meeting GM warranty standards. I...
Re: MARK OF EXCELLENCE QUESTION - 05/21/2008
GM DEALERWORLD SALES - GM MESSENGER ARCHIVES, JUNE 9, 2005, ITEM # 42 Completely Satisfied Delivery System Form - included with 2006 Model Year Vehicles THIS HAS TWO PDF FILES THAT MAY HELP YOU. NEW VEHICLE DELIVERY SYSTEM COMPLETELY SATISFIED AND CUSTOMER ...
Net Item - 05/01/2008
If the part does not have a GM part number it is to be entered into the net item field at cost (mark up applies to GM parts). There is no documented ceiling on the net item field amount.
VPP CHROME PKG. - 05/02/2008
DOES ANYONE KNOW HOW MUCH $ GM IS GIVING DEALER ON THEIR OPEN PARTS ACCT. TO INSTALL THE VPP CHROME PKG? THIS IS OUR FIRST ONE WE'VE HAD TO DO. DIDN'T KNOW IF GM WAS PAYING 1 HR LABOR OR IF IT IS A CERTAIN $ AMT. OR WHAT. DOES ANYONE KNOW? THANKS FOR...
SATURN-GMPP GENERATOR REPLACE - 04/23/2008
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: CROSS-LINE WARRANTY - 09/18/2008
according to bulletin G_0000010337 as a GM dealer we can now do saturn?? how would you input these and would you have to use the saturn or gm CC/FC codes.
Re: Ring My Bell - 10/09/2008
... special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Transportation Damage claims - 11/17/2009
I am still using WINS too! The carrier we used wanted a LON no matter what - oh well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Re: BANKRUPTCY - 12/12/2008
... they are not actually paid at this point. I beleive the dealer only gets one actual payment from gm a month. It is always a good idea to get all your claims in daily so that you and GM know where money is coming in and going out....
Re: DUAL HEADREST DVD - 10/17/2008
We haven't done one at our GM dealership, but when I worked at Toyota they put them in often. The headrests just pop in and the wiring is a simple snap in to existing wire harnesses. HOW did that take your tech all day? Wow! Do a google search on...
Re: Transportation claims - 10/29/2008
OK - I finally got GM to debit back line 2 of my claim, so that I can add paint and materials, and then resubmit it again for payment (only line 2). Wish me luck, I will hopefully know by Friday's WINS statement. GM keeps calling wanting the pick up...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
Re: Replaced starter - 02/27/2009
... paid today as authorization code B, not claim type B! I love the rants too! It's so true about GM and the way the do warranty - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty,...
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years....
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
WE ARE A GM-ISUZU DEALER... I HAVE A GMPP-SATURN FOR AN GENERATOR REPLACEMENT, THE PART COST US $338.85,MY PARTS DEPT ONLY MARKED IT UP WHAT GM WARR WOULD PAY BECAUSE WE CANT LOOK UP SATURN PARTS..... SHOULDNT IT BE MARKED UP TO GMPP PRICING AND HOW WOULD...
Re: Updating Parts Adjustment - 04/25/2008
I GO INTO GM DEALER WORLD AND GO INTO THEW PARTS MENU THEN I USE GM EPIC TO DOUBLE CHECK MY PARTS PRICE TO MAKE SURE THERE IS ONLY A 40 PERCENT MARK UP. THERE IS AN ADJUSTMENT IN THE WINS DISPLAY IF YOUR PARTS ARE BEING MARKED UP TOO MUCH. YOU CAN ADJUST...
Re: Open Recalls - 08/15/2008
In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found it not to...
Re: CROSS-LINE WARRANTY - 09/18/2008
according to bulletin G_0000010337 as a GM dealer we can now do saturn?? how would you input these and would you have to use the saturn or gm CC/FC codes.
Re: Ring My Bell - 10/09/2008
... special coverage policies for the instrument cluster. Customer called CA (not mad at us, mad at GM for turning him down), and CA basically wanted us to just do the repair to make the customer happy and go away. I love those people - GM says no, but...
Re: Deductible - 02/15/2010
If the part was ordered prior to the factory warranty exp. my GMPP rep would kick the claim back. That should be submitted to GM. If you are on global you will have to select the GM auth option and send the claim to your warranty support center person....
Re: Global Warranty Management - 01/28/2010
I'm trying to use our in house system, Autosoft, which is supposed to integrate to GM. Unfortunately, I don't see any of these boxes, tabs, etc. I honestly don't think our own software company is going to be able to handle this. I see nothing for us...
Re: PDI adds- loose shipped parts - 01/08/2010
Sorry misunderstood. No, we do not pay extra if Gm doesn't pay. 1.4 is plenty of time. But I do see tech side. GM leaves it off we need to be paid to put it on. What makes V22 or others any different?
Re: Yet Another Part Warranty Question - 11/10/2009
As the vehicle is 12 years old, it is bound to have worn, brittle, cracked or leaking parts on it. GM's parts warranty only covers the failed part in these circumstances. The service advisor should tell the customer "up front" that damage due to age of...
Re: Transportation Damage claims - 11/17/2009
I am still using WINS too! The carrier we used wanted a LON no matter what - oh well! I believe your carrier code is GM, that's what I had to use. You would use IT only if the vehicle was in transit, and repaired before it got to you. If it's damaged...
Part questions - 11/24/2009
Does anyone on the forum also handle parts for GM as part of their job? I have some questions, and cannot get anyone from GM to contact me. My parts counter person does not know either. My question would be on parts returns. Thought I would ask before...
GM'S REQUEST FOR INSPECTION ON BUYBACK - 10/15/2009
I HAVE A VEHICLE GM HAS SENT A REQUEST FOR US TO INSPECT BEFORE THEY PICK UP THE VEHICLE FOR BUYBACK.. IT CAME IN FOR A C.E.L. WE FOUND CODES & LOW OIL LEVEL - WE CHANGED OIL & FILTER -- ALSO REAR DIFFERENTIAL NOISE & JERKY - WE CHECKED DIFF FLUID & ROAD...
Re: BANKRUPTCY - 12/12/2008
... they are not actually paid at this point. I beleive the dealer only gets one actual payment from gm a month. It is always a good idea to get all your claims in daily so that you and GM know where money is coming in and going out....
Re: DUAL HEADREST DVD - 10/17/2008
We haven't done one at our GM dealership, but when I worked at Toyota they put them in often. The headrests just pop in and the wiring is a simple snap in to existing wire harnesses. HOW did that take your tech all day? Wow! Do a google search on...
Re: Transportation claims - 10/29/2008
OK - I finally got GM to debit back line 2 of my claim, so that I can add paint and materials, and then resubmit it again for payment (only line 2). Wish me luck, I will hopefully know by Friday's WINS statement. GM keeps calling wanting the pick up...
Re: Tire Warranty on On A Roll Tires - 11/28/2008
We've always been told any tires sold over the counter are warrantied through the tire manufacturer. Only the tires that come on the vehicle or are replaced under GM warranty are covered through GM Warranty (and that's been cut back too!)
Re: Injection pump special policy, T5550 - 04/09/2009
Good luck with that h route. I hope your rep is more on the ball that mine is. I've gotten notes in his rejects "Why are you sending this to me? This isn't a GM Vin" I'm gonna stop there. No wonder GM is having trouble.
Re: Replaced starter - 02/27/2009
... paid today as authorization code B, not claim type B! I love the rants too! It's so true about GM and the way the do warranty - I am with you guys that GM goes out of their way to make it difficult. Hopefully that will change with global warranty,...
Re: Recall Policies & Procedures question - 05/26/2009
I would tell the aftermarket shop that if the customer does not wish to come to a GM dealer to have the recalls performed then they can have the aftermarket shop to it, that customer pays the aftermarket shop and the customer can try and get reimbursed...
Re: Warranty Payments - 06/02/2009
There is no credit memo today. However on the gm website GM.COM there is a article in the news section that says they have gotten approval to pay dealer open accounts including all warranty and incentives.
NEW ROUND OF LETTERS - 06/03/2009
Good news for us. We got a letter saying GM has identified as a dealer to remain with the "new GM". I was just wondering if any other got letters or if there were any different letters sent out.
#07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
We received a call from an independent repair shop (non GM) saying they have a customer whose vehicle falls within the parameters of this SPA. They want us to order the part and run it as a warranty claim (part only but mileage is 54,287) and then they...
WARRANTY BATTERY - 02/11/2011
DOES ANYONE KNOW IF GM PAYS FOR LABOR ON BATTERY THAT IS COVERED BY AC DELCO? I THINK GM WONT BUT MY MANAGER THINKS THEY WILL....ANY AND ALL HELP IS GREATLY APPRECIATED~
Re: Dumb Question on GMPP courtesy cars - 03/11/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years....
Saturn parts-warranty - 04/07/2011
Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks for any as...
Re: MULTIPOINT INSPECTIONS - 05/16/2011
I know GM does not want us to upsell warranty repairs, which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so I don't see the problem with the customer...
Re: Transportation Damage claims - 04/06/2010
The carrier code is GM. It used to be that different carrier's had different codes, but in the P&P manual it says to use GM. Good Luck. I check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed....
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... Almost all of the other fuel components are covered under powertrain but the injectors....If GM is having issues with the supplier honoring their warranty, they should find a different supplier. That's about the only reason I can think of that they...
Re: Reynolds and Reynolds - 08/22/2012
I'm just frustrated right now. We're going through a fairly major and very dirty renovation (thanks, GM)and we're all displaced and moving around the dealership to work while they do the reno work and now we also will be dealing with trying to learn...
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
Re: Carrier request for transportation claim - 08/21/2012
... the Service Manager, and asked for copies again. Claims were paid a long time ago - I would think GM would have billed them by now for it? I'm still skeptical because it is not the normal process listed in the GM policies and procedures....
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Warrany training - 07/25/2012
I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar at all with Chrysler...
Re: Warrany training - 07/26/2012
[quote] sschepp: I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Forum - 07/26/2022
Kristen, My main issue is that GM only indicated that they were changing the first service pricing but I am happy that they are changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur...
Forum - 05/10/2024
... driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts just as much as they do us. GM has already covered the dealers interests on these claims, we just have to be knowledgeable...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
What Would You Do? - 12/22 - 11/21/2022
... The associated TAC case numbers were included within the 3 C’s of the transaction with GM Authorization comments supporting the rental expense due to waiting on repair from TAC. Since the rental field will only allow a two-character submission...
Forum - 04/13/2021
... and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not on the auxiliary battery so it would require GM authorization anyway. Submit...
Forum - 12/11/2017
... - General Information b. Vehicle Modification, Damage or Abuse A Warranty Block will be applied if GM has determined that vehicle modification, damage or abuse has occurred which may impact all or select vehicle components or systems. Warranty Blocks...
I know GM does not want us to upsell warranty repairs, which could be found during a multi-point inspection. But you should do an inspection on every vehicle for maintanence issues. From what I have read GM wants you to do inspections, just don't go...
Re: EMPOWERMENT GOODWILL - GMPP COVERAGE - 06/10/2011
See GM message G_0000074337. The procedure for applying for this is found under attachements (see Guidelines for Using the Dealer Empowerment Goodwill Request Form). There is a form that must be filled out and fax into to GM. I don't think this is something...
Re: I op codes - 08/31/2011
I'm thinking you would follow document id:218266 and choose a labor op from the list, an "R" labor op since it was a GM accessory, put on by a GM dealer. I'm assuming under 3/36, but if not it would have the 12/12.
SPECIAL COVERAGE #10054 - 09/07/2011
... this policy coming out) & now wants a reimbursement due to they received a letter in the mail from GM regarding new special policy. *** my question ** with this policy stating GM pays 50% - how would I figure / submit this ????...
recall for the heated wiper fluid - 06/08/2010
ok so i got a call from a customer saying that the usa today has a story saying gm is gonna pay owners of certain vehicles with heated wiper fluid $100 for disabling it permantly from their vehicles....has anyone heard anything from GM about this and...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/22/2010
... difference of synthetic oil after the $20 mark if the vehicle isn't required to have synthetic per GM. The customer is choosing to do something that GM doesn't necessarily recommend (syn isn't always better) so I don't see the problem with the customer...
Re: Transportation Damage claims - 04/06/2010
The carrier code is GM. It used to be that different carrier's had different codes, but in the P&P manual it says to use GM. Good Luck. I check the P&P for every trans-claim because it's usually a long stretch between and you never know what's changed....
Re: Major Component Serial Number- New or Used? - 04/20/2010
In GWM you want to put in the new serial number because that is how GM tracks them. You still need the old serial number at least on the hard copy but when submitting you want to give GM the new number not old.
Re: Cust Reimbursement - SC#10240 - 12/08/2011
When I have them come in with non GM shop or parts on the repair, I have them fill out the form and send it with a copy of the repair to gm and I don't worry about it. I think I've only done one I've filed with Global Connect and it was a repair we did...
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/20/2012
... Almost all of the other fuel components are covered under powertrain but the injectors....If GM is having issues with the supplier honoring their warranty, they should find a different supplier. That's about the only reason I can think of that they...
Re: Reynolds and Reynolds - 08/22/2012
I'm just frustrated right now. We're going through a fairly major and very dirty renovation (thanks, GM)and we're all displaced and moving around the dealership to work while they do the reno work and now we also will be dealing with trying to learn...
Re: Reynolds and Reynolds - 08/22/2012
The only problem with GM coming up with their own system would be that it would be so user UNFRIENDLY that it would make us all crazy. Manually entering into Global would look like a good thing and take less time. Let's just hope GM's engineers don't...
Re: Carrier request for transportation claim - 08/21/2012
... the Service Manager, and asked for copies again. Claims were paid a long time ago - I would think GM would have billed them by now for it? I'm still skeptical because it is not the normal process listed in the GM policies and procedures....
Re: What would you do? - 07/20/2012
Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm. As long as your docs...
Warrany training - 07/25/2012
I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar at all with Chrysler...
Re: Warrany training - 07/26/2012
[quote] sschepp: I know this is probably not appropriate here since it's a GM forum, but I need to reach out to those of you that may also do Chrysler warranty. I most likely will be doing Chrysler warranty now along with GM warranty. I am not familiar...
Re: Powertrain Coverage -transfer case - 06/14/2012
with GM we have to start looking at everything and sometimes we can't remember everything. once we do it the right way GM will change it before we blink. Thank you so much for your help.
Re: Complaint Codes - 02/21/2013
I am new to GM Warranty and I notice that GM doesn't want you to put the true complaint code. Often the customer's complaint doesn't match the actual cause and correction. When I try to put the customer's actual complaint code, it sometimes kicks it...
Re: 3 YR FREE BATTERY REPLACMENT - 02/27/2013
Unless the vehicle is still under base warranty battery warranty goes through the battery distributor and not through GM Warranty. Sounds like this should be handled by your parts dept. and is not a GM Warranty issue.
Forum - 07/26/2022
Kristen, My main issue is that GM only indicated that they were changing the first service pricing but I am happy that they are changing CPO pricing as well. As I re-read that GCUS message I see they didn't specify an operation code so it does occur...
Forum - 05/10/2024
... driver returned his truck to find out he was unemployed for that. I say all this, to say, GM holds carriers to their contracts just as much as they do us. GM has already covered the dealers interests on these claims, we just have to be knowledgeable...
Forum - 01/30/2024
Glad you found your answer! A good resource is the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart. The chart provides coverage detail for both dealer installed and sold OTC. (Parts Policies & Procedures Manual, Article...
What Would You Do? - 12/22 - 11/21/2022
... The associated TAC case numbers were included within the 3 C’s of the transaction with GM Authorization comments supporting the rental expense due to waiting on repair from TAC. Since the rental field will only allow a two-character submission...
Forum - 04/13/2021
... and he neglected to test the aux battery while he was testing the primary. For some reason, GM removed restrictions for submission on the primary battery but did not on the auxiliary battery so it would require GM authorization anyway. Submit...
Forum - 12/11/2017
... - General Information b. Vehicle Modification, Damage or Abuse A Warranty Block will be applied if GM has determined that vehicle modification, damage or abuse has occurred which may impact all or select vehicle components or systems. Warranty Blocks...
What Would You Do - 04/18 - 03/26/2018
... to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM will pay for replacement of the part, and the customer will pay for the cost of labor. The warranty remains in effect for as long as the original purchaser...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 05/11/2017
... with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. I had contacted...
Giant Claim- Need help! - 10/03/2017
... in because the truck kept stalling all the time. Our tech that has been working on it had to get GM engineering (I have a Tac Case #) involved and pretty much its been here for awhile and GM engineering has had our tech putting an endless amount...
Re: GOODWILL CLAIM - 09/10/2015
Okay so GM warranty personnel is telling me "since it is for an aftermarket service contract, claim must be submitted to the aftermarket service contract by putting the amount under Net Misc, put a check on waive deductible under authorization/comments...
Forum - 03/14/2017
... rental agency or when a Service Agent owned daily Cadillac rental is used.• Any other GM vehicle (excluding Cadillac) can be rented at a daily reimbursement rate of $38.•If the Service Agent does not rent a GM vehicle, there will be no reimbursement.•...
What Would You Do - 09/19 - 08/27/2019
... only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to be an Associated Accessory. The warranty administrator submitted a transaction for...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 04/10/2019
... or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when sold over the counter and REPAIRED by a GM Dealer or qualified...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation...
What Would You Do - 09/18 - 08/20/2018
... even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance with the expense associated with the CUE replacement. CAC advised to perform the PET, and depending on...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years. [/quote] We...
Re: Recall Policies & Procedures question - 05/20/2009
... and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With the state of things with GM right now, I'd find it really...
Tire Warranty on On A Roll Tires - 11/28/2008
OK; I keep getting different stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs covered by the Emissions...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
Forum - 10/24/2024
Common issue, you can also Hroute with an explanation and GM will pay the higher rate after confirming it is a DRAC unit.
Forum - 03/19/2024
if the rental agency charges those misc fees and taxes GM will not pay for them,,,,the agency just needs to adjust their pricing to make it come out to the $44
PET WARRANTY - 04/03/2024
... if applicable) in the customer/service agent participation field of the warranty claim. gm part amount $262.13balance $112.34/30%adjusted bal $374.47.I entered $112.34 for line 4. gm...
OLH Request On Modified Vehicle - 08/29/2024
... utility box. Would OLH be a reasonable request in this situation? I could see it both ways, GM saying "NO" because it's not their fault this utility box was in the way, or have the customer upset that I billed them the extra time ( 2.5 hours ) and...
Forum - 09/26/2024
same issue here in NC no wonder GM service managers can't keep up with "H" routed claims
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
... to support the replacement.The Limited Lifetime Parts Warranty brochure states that, “GM will pay for replacement of the part, and the customer will pay for the cost of labor. The warranty remains in effect for as long as the original purchaser...
Forum - 04/27/2017
I was just recently told by GM warranty wizards, when the vehicle leaves the Dealership and returns later for another repair related to finish the job, we must write another Job Card, trying to find in p&p, so are they? HERE IS UPDATE FROM GM:. If...
Forum - 05/11/2017
... with the new labor operation there is a 2 gallon ceiling and anything over that amount would need GM authorization. The way I calculate it, that would be $12.44, but we've been getting $15.55 (2.5 gallons) with no problems. I had contacted...
Giant Claim- Need help! - 10/03/2017
... in because the truck kept stalling all the time. Our tech that has been working on it had to get GM engineering (I have a Tac Case #) involved and pretty much its been here for awhile and GM engineering has had our tech putting an endless amount...
Re: GOODWILL CLAIM - 09/10/2015
Okay so GM warranty personnel is telling me "since it is for an aftermarket service contract, claim must be submitted to the aftermarket service contract by putting the amount under Net Misc, put a check on waive deductible under authorization/comments...
Forum - 03/14/2017
... rental agency or when a Service Agent owned daily Cadillac rental is used.• Any other GM vehicle (excluding Cadillac) can be rented at a daily reimbursement rate of $38.•If the Service Agent does not rent a GM vehicle, there will be no reimbursement.•...
What Would You Do - 09/19 - 08/27/2019
... only labor operation available in the LTG for a tonneau cover is for Dealer Installed GM Accessory Repairs, which did not apply. The cover, at that point, appeared to be an Associated Accessory. The warranty administrator submitted a transaction for...
Forum - 03/26/2019
As ewill3rd mentioned, recalls are a one time event, unless the recall bulletin states otherwise. Most GM Service Replacement parts include a 24 month/unlimited miles part warranty, effective 4/1/2018. Refer to the GM Service Replacement Parts and...
Forum - 04/10/2019
... or independent shop it covers parts and labor. 1. Parts and labor warranty when installed by a GM Dealer or qualified installing Independent Service Center (ISC). 2. Parts and labor warranty when sold over the counter and REPAIRED by a GM Dealer or qualified...
Forum - 09/26/2018
Parts P&P Article 1.1.1 GM Dealer Parts and Accessories Warranty: Service Agent installed components, effective for purchases on/after April 1, 2018, are covered for 24 months/unlimited miles, whichever occurs first, from the date of installation...
What Would You Do - 09/18 - 08/20/2018
... even though the vehicle was no longer in the shop. In the meantime, the customer contacted GM Customer Assistance Center to request assistance with the expense associated with the CUE replacement. CAC advised to perform the PET, and depending on...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... 2008's for warranty not realizing that they were too old to use so we couldn't get reimbursed from GM. But I wasn't sure if GMPP followed that rule as well and told them to err on the side of caution and only use GM cars within 2 model years. [/quote] We...
Re: Recall Policies & Procedures question - 05/20/2009
... and your service manager needs to be shot. It would also be fraud for you to file the claim with GM for work you did not do. You could be putting your franchise in jeopardy by doing this. With the state of things with GM right now, I'd find it really...
Tire Warranty on On A Roll Tires - 11/28/2008
OK; I keep getting different stories. How are we supposed to handle warranty on tires sold through the GM tire program? My last parts rep said we had to go back to the distributor, but my distributor says I have to handle it through GM like I would any...
Re: SALVAGE -WARRANTY BLOCK VEHICLES - 01/06/2010
... been branded as salvage, scrap, junk, totaled, etc. Through state vehicle registration records, GM receives branded title listings periodically which in-turn are used to update the warranty system file. Only claims for repairs covered by the Emissions...
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
This was about all I could find on repurchases. Don't know if it will help much. 4.1.8 - GM Repurchased Vehicles 4. Repurchase Costs The trade/repurchase process is not meant to be a profit opportunity for either General Motors or General Motors Dealers....
Re: Rental Cars - 10/20/2008
[quote] GMNL01078: If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out. [/quote] This reference card has...
Forum - 10/16/2024
WSC referred me to DBC,,,no help,,,,in reject status with no explanation,,,bulletin doesnt give details on how to correct these rejects,,,everybody at GM passes the buck to another group
Forum - 10/24/2024
Common issue, you can also Hroute with an explanation and GM will pay the higher rate after confirming it is a DRAC unit.
Forum - 03/19/2024
if the rental agency charges those misc fees and taxes GM will not pay for them,,,,the agency just needs to adjust their pricing to make it come out to the $44
PET WARRANTY - 04/03/2024
... if applicable) in the customer/service agent participation field of the warranty claim. gm part amount $262.13balance $112.34/30%adjusted bal $374.47.I entered $112.34 for line 4. gm...
OLH Request On Modified Vehicle - 08/29/2024
... utility box. Would OLH be a reasonable request in this situation? I could see it both ways, GM saying "NO" because it's not their fault this utility box was in the way, or have the customer upset that I billed them the extra time ( 2.5 hours ) and...
Forum - 09/26/2024
same issue here in NC no wonder GM service managers can't keep up with "H" routed claims
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
Dealertrack not recognizing the SAVI scans - 06/07/2024
is anybody else with Dealertrack having concerns with the system not recognizing that we have done the scan and yet GM is rejecting the claim,,,this is happening lots now
EXTEQ BATTERY PRINTER ISSUES - 05/29/2024
... IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND WE FOUND IS TO CREATE AN ACCOUNT BY GOING ABOARD THE EXTEQ WEB SITE. ONCE YOU CREATE YOUR ACCOUNT...
Forum - 05/21/2024
I never go by LTG for 0590072 I do a job card search in global with A and the last 5 to pull what GM paid and make sure my ticket matches. The LPO deal I have heard about. You just have to put those on hold until 7/1 because, you know GM is so on top...
Forum - 11/27/2023
And to top that off, GM shows the average time to pay claims @3-4 days! LOL
Forum - 04/25/2023
I've come across this a couple of times and, after contacting GM Chat, I attached a copy of the IVH from the time of write-up and H-Route.
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 01/11/2021
... found where if it is an appointment thru Xtime then it does not pull the customers concern thru to GM correctly. Instead it shows in the customers concern box the GM category code and the 4 digit complaint code, ie No customer complaint (09) Maint (0021)...
Forum - 02/04/2021
We quit using Enterprise here because of what happened. I know that if they are not corporate they do not have to follow GM rates.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
which window software - 12/17/2020
Please advise what window software do I need for submitting warranty to GM. What systems are you guys using? Many Thanks
Forum - 12/22/2020
The GM Dealer Infrastructure Guidelines Version 20.2 (Global Message GCUS-6-842) recommends Internet Explorer, version IE11 (with current service pack) with the compatibility vew enabled.
What Would You Do - 01/21 - 12/29/2020
... for warranty reimbursement. Due to the transaction expense, the claim was submitted with GM Authorization for review. After review the transaction was rejected with comments stating that a valid part warranty must utilize the same part number as...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
Forum - 03/24/2021
Submit it for GM authorization and attach copies of the previous repair to the claim explaining the circumstances.
Forum - 06/01/2021
In an email I had received from GM, it says it was increased from $245 to $275 starting May 1st. GCUS-9-11224.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/22/2021
... showing the date and odometer for installation and you have the original purchase invoice from the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty...
Forum - 11/23/2021
due to GM not properly loading in the vin,,,see my reply below,,,you cant sequentially program the modules,,,it wont let you
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/17/2022
... in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official recommendation...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
... IS APPARENTLY A CONCERN WITH THE INFRARED CONNECTION BETWEEN THE PRINTER AND THE BASE UNIT THAT GM HAS YET TO PROVIDE A SOLUTION TO. A WORK AROUND WE FOUND IS TO CREATE AN ACCOUNT BY GOING ABOARD THE EXTEQ WEB SITE. ONCE YOU CREATE YOUR ACCOUNT...
Forum - 05/21/2024
I never go by LTG for 0590072 I do a job card search in global with A and the last 5 to pull what GM paid and make sure my ticket matches. The LPO deal I have heard about. You just have to put those on hold until 7/1 because, you know GM is so on top...
Forum - 11/27/2023
And to top that off, GM shows the average time to pay claims @3-4 days! LOL
Forum - 04/25/2023
I've come across this a couple of times and, after contacting GM Chat, I attached a copy of the IVH from the time of write-up and H-Route.
Forum - 07/26/2023
ANY time I have issues, I attribute it to my DMS system... So, I don't pay them much mind. Today, I can't submit claims and DealerTrack says they are being sent, but GM is not accepting. I can get on GM with 0 problems though
Forum - 06/22/2023
Yes. Any non-gm components must be disclosed, then OE installed once parts are available
Forum - 04/27/2021
Is this what you have done?: The CAM_03 form has been designed for electronic submission to a GM email address: productfieldactionvehiclereport@gm.com. This means that dealers will no longer have to print and/or postal mail the completed forms for...
Forum - 01/11/2021
... found where if it is an appointment thru Xtime then it does not pull the customers concern thru to GM correctly. Instead it shows in the customers concern box the GM category code and the 4 digit complaint code, ie No customer complaint (09) Maint (0021)...
Forum - 02/04/2021
We quit using Enterprise here because of what happened. I know that if they are not corporate they do not have to follow GM rates.
Forum - 10/30/2020
Our DMS won't process a claim with the AC Delco number anyway, so you have to use the 8 digit GM part number
which window software - 12/17/2020
Please advise what window software do I need for submitting warranty to GM. What systems are you guys using? Many Thanks
Forum - 12/22/2020
The GM Dealer Infrastructure Guidelines Version 20.2 (Global Message GCUS-6-842) recommends Internet Explorer, version IE11 (with current service pack) with the compatibility vew enabled.
What Would You Do - 01/21 - 12/29/2020
... for warranty reimbursement. Due to the transaction expense, the claim was submitted with GM Authorization for review. After review the transaction was rejected with comments stating that a valid part warranty must utilize the same part number as...
New Warranty Clerk - 06/30/2021
we switched to Tekion DMS recently and our dealership name is not printing on in stock vehicles, does GM require our name to print on the RO on a PDI?
Forum - 03/24/2021
Submit it for GM authorization and attach copies of the previous repair to the claim explaining the circumstances.
Forum - 06/01/2021
In an email I had received from GM, it says it was increased from $245 to $275 starting May 1st. GCUS-9-11224.
Forum - 11/12/2021
GM just released a new document (5532254) that has the models, engine codes (RPOs), engine sizes, op codes, and the new pricing.
Forum - 09/30/2021
Definitely a grey area, I may err on the side of caution by handling the added line as an added operation without clarification from GM.
Forum - 11/22/2021
... showing the date and odometer for installation and you have the original purchase invoice from the GM dealer they bought the trans from you can scan those and send them to WPC and claim it with labor as a ZPTI. It is even nicer if they have the warranty...
Forum - 11/23/2021
due to GM not properly loading in the vin,,,see my reply below,,,you cant sequentially program the modules,,,it wont let you
Freight - 01/06/2022
Will GM pay for freight for a warranty repair? Like if you next day air a part for a warranty repair?Thanks
Forum - 01/12/2022
When you code and transmit claims to GM you don't send pricing information at all. You transmit labor times and part numbers. GM knows what your markup and labor rates are and they do the math on their end. That is also why your schedules have little...
Forum - 01/17/2022
... in my current circumstance. It seems counter-intuitive to add lines based on what GM is always telling us about consequential damage. Like most things with GM it depends on who you are talking to and what day of the week it is. My official recommendation...
Forum - 04/20/2022
The dealer being reimbursed, directly from GM, is the one who has to bill the parts.
Forum - 01/28/2022
"h-route" cliam for GM auth, with as much info as possible. advise the closest op code was used
Forum - 10/27/2022
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
Forum - 12/06/2022
... in global. It brought up the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with...
Forum - 01/20/2023
... take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it is a self authorizable claim that the system will allow...
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... are not in the managers handwriting. To those in doubt,,,this requirement was confirmed by a GM Audit staff member and also by a second GM warranty contact person. The P&P confirms this as it says,,," the authoriztion must be done by...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 05/09/2022
Updated GM DBC now has a message when calling about the issue states no ETA for fix but they are aware and working on it
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Out of Warranty Rental - 06/13/2022
... repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but out by 232 miles. So customer at least feels that GM should cover the cost of a rental due...
Would this be considered Warrantable? - 10/05/2018
... Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager gave me the paper work, but I cannot find anything that says GM would cover the programming...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
REJECTION % ON SERVICE AGENT ANALYSIS REPORT - 07/12/2018
Does anyone know what GM expects the reject % to be on the analysis report for warranty submission?Thanks!
Date Discrepancy - 07/16/2018
... date of the repair order is not. Any ideas on how to submit? I was thinking submit for GM auth, but I don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal...
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Forum - 02/19/2019
Good Morning, Is there a way to remove attachment to a Job Card that is in Pending with GM Authorization? Thank you
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
WINDSHIELD REPLACEMENT - 06/04/2019
Where can I find the policy for windshield replacement. Is it 12/12, if so, where can I find this in GM policy. Thank You
Forum - 10/31/2019
GM Won't pay for courtesy transportation or expedite fees in a ZPTI situation. I think GM belives that the burden of ownership begins somewhere. They are getting a repair at no cost for a car that isn't in warranty.
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 02/07/2020
Oh, you can cut the cord off at a customer request. Just don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position...
Forum - 02/17/2020
... it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor....
We have the same issue they told us teh charge was 50/ a day when it should be 38/day for non gm vehicle
Forum - 12/06/2022
... in global. It brought up the information for waranty guidelines and processing claims. I am a GM dealer so i don't know if you also could do this. It also gives a phone # to contact them. It's 833-955-0051. It states that prior approval is required with...
Forum - 01/20/2023
... take it as gospel but I'll give you the short version. If it is a claim that has to be Hrouted GM will probably only allow adjustments within the 180 day time limit. However she also said that if it is a self authorizable claim that the system will allow...
Forum - 04/10/2023
Yep, best practice is to plug every vehicle passing through the lane. Only exception might be non-GM vehicles.
Forum - 04/19/2023
Sorry meant GM reman, New unit not available and tech thought it had to be a new unit for warranty
Warranty Claim Authorizations- Important Debit item - 03/09/2023
... are not in the managers handwriting. To those in doubt,,,this requirement was confirmed by a GM Audit staff member and also by a second GM warranty contact person. The P&P confirms this as it says,,," the authoriztion must be done by...
Forum - 04/28/2022
GM SERVICE REPLACEMENT PARTS,,,DEALER INSTALLED,,,24 MTHS/UNLIMITED MILES,,,IF SOLD OTC 24 MONTHS PARTS ONLY
Forum - 05/09/2022
Updated GM DBC now has a message when calling about the issue states no ETA for fix but they are aware and working on it
Forum - 06/02/2022
We are referring to this new update thay GM is pushing out for July 1st. There is no mention of Consequential damage and how we are to process it. REMOVAL OF ON/OFF PUNCH TIME REQUIREMENTS FOR BASE TIME REPAIRS The elimination...
Out of Warranty Rental - 06/13/2022
... repair. We have a customer that came in with a CAC case, SM submitted a PET and we got a zero GM participation on the emissions repair. Still in by time but out by 232 miles. So customer at least feels that GM should cover the cost of a rental due...
Would this be considered Warrantable? - 10/05/2018
... Now, the Parts Manager is telling the Service Manager it should've been a parts warranty and that GM should pay it and not the parts department. The service Manager gave me the paper work, but I cannot find anything that says GM would cover the programming...
Forum - 10/17/2018
If this is an R-134 vehicle, the GM required charging station has a kit to allow for fluid flushing of the system and you shouldn't be using aftermarket flush systems. Someone in your shop should know about it although that stuff has been around for a...
REJECTION % ON SERVICE AGENT ANALYSIS REPORT - 07/12/2018
Does anyone know what GM expects the reject % to be on the analysis report for warranty submission?Thanks!
Date Discrepancy - 07/16/2018
... date of the repair order is not. Any ideas on how to submit? I was thinking submit for GM auth, but I don't think I can submit for GM authorization in this situation. If self authorizing policy, wouldn't we have to go through the portal...
Forum - 07/24/2018
What reject did you receive with the submission (with the flush kit in the parts list indicated as a non-GM part)?
Forum - 05/17/2018
If the customer opted for a non-GM part then the warranty would be provided through the parts supplier. Any expenses related to the repair would be handled inside whatever policies the aftermarket provide has. I think kristen is saying you might have...
Forum - 02/19/2019
Good Morning, Is there a way to remove attachment to a Job Card that is in Pending with GM Authorization? Thank you
OLH TO REMOVE ACCESSORIES - 08/02/2019
can you add olh to remove accessories to gain access to a failed GM part under warranty ?
Forum - 08/06/2019
IT IS THE CUSTOMER'S RESPONSIBILTY TO PAY TO HAVE THE ACCESSORIES REMOVED TO GAIN ACCESS TO THE GM PART THAT FAILED AND IS STILL UNDER WARRANTY
WINDSHIELD REPLACEMENT - 06/04/2019
Where can I find the policy for windshield replacement. Is it 12/12, if so, where can I find this in GM policy. Thank You
Forum - 10/31/2019
GM Won't pay for courtesy transportation or expedite fees in a ZPTI situation. I think GM belives that the burden of ownership begins somewhere. They are getting a repair at no cost for a car that isn't in warranty.
Forum - 11/19/2019
Hi joehbus2! There is a reference to the GM's parts reimbursement policy in correlation with the dealer labor rate (specifically Option C). "Dealers enrolled in the Option C labor rate must comply with GM's standard parts reimbursement policy. Dealers...
Forum - 01/15/2020
I was sent a spreadsheet of how many programming codes were asscoiated with each recall, in one of the emails from GM.
Forum - 02/07/2020
Oh, you can cut the cord off at a customer request. Just don't look for GM to pay it. That is why I submitted feedback that they summarily ignored. I would not advise doing it because you can't bill GM and I think it leaves you in an awkward position...
Forum - 02/17/2020
... it was installed on, EX: 2020 Chev. Silverado. look in general information. delaer installed gm accessory installation. find the accessory that was installed. In this case the op code is 0512232. Submit the op code in Global as ZSET. part only. no labor....
PDI TAX - 08/31/2020
Has GM started paying taxes on some PDI's?? I just noticed this on my credit memo this morning.
Forum - 09/02/2020
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
bearing reluctor ring - 06/09/2020
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Forum - 02/06/2017
unfortunately we can only make one adjustment and hopefully get it right, H route means to send the claim to the warranty support center for gm authorization with an eplanation.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Updated: 2016 and 2017 PDI Time Allowance Warranty Help Cards - 08/24/2016
The reference card lists all current GM passenger cars and trucks with the appropriate PDI base and add times for each model. View Cards
Re: chevrolet pre-paid maintenance plan - 10/06/2015
I did some calling around and found out it has to be submitted as a GM extended protection Plan.
Battery Reject - 01/12/2016
... the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed. Any feedback much appreciated, this is my first battery cla...
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Authorization Responsbilities - 09/19/2017
... are delegated to other members of management (e.g. Shop Foreman), those members must comply with GM Service P&P requirements. Service technicians, warranty administrators, or non-supervisory hourly personnel must not be empowered for these types...
Programming Screenshots? - 07/25/2017
... Is there somewhere that we can submit issues that we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all,...
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
What Would You Do - 05/18 - 04/23/2018
... were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed the transactions and subsequently rejected them,...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 03/19/2018
That is correct, jblox! Key words "applicable GM warranty period".
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Forum - 09/25/2007
Good info Tithanie for those of you processing GM claims. Otherwise, Chrysler dealers please see my and Kashmir's previous posts.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
Has GM started paying taxes on some PDI's?? I just noticed this on my credit memo this morning.
Forum - 09/02/2020
You are doing it correctly. But you do have to submit GM Auth and the claims handler will pay it.
bearing reluctor ring - 06/09/2020
hello again, I'm new to GM and I'm having to figure this all out on my own due to the covid. so please be patient with me. From reading everything I can find it’s my understanding that if I can’t find an op code for the job I use...
Forum - 02/15/2017
And if Kristen's answer won't work because GM deleted the previous versions, you'll have to use the most recent.
Forum - 02/06/2017
unfortunately we can only make one adjustment and hopefully get it right, H route means to send the claim to the warranty support center for gm authorization with an eplanation.
Forum - 04/19/2017
Is there a GM document that states Service Management Authorization isn't required for OLH related to Consequential Damage as mentioned above?
Updated: 2016 and 2017 PDI Time Allowance Warranty Help Cards - 08/24/2016
The reference card lists all current GM passenger cars and trucks with the appropriate PDI base and add times for each model. View Cards
Re: chevrolet pre-paid maintenance plan - 10/06/2015
I did some calling around and found out it has to be submitted as a GM extended protection Plan.
Battery Reject - 01/12/2016
... the claim won't process, keep getting error message: part number 88865243 was submitted as a non-GM part. Resubmit as GM part. This is the correct p/n though, so not sure how to proceed. Any feedback much appreciated, this is my first battery cla...
Gasket and Seals parts warranty - 02/23/2015
What is the grace period on gaskets and seals installed before they are covered by GM parts warranty?
Forum - 09/27/2017
I was curious about this too. Any GM vehicle with Smart Care Wrap 1 has the labor op 0600853 and pays $35??
Authorization Responsbilities - 09/19/2017
... are delegated to other members of management (e.g. Shop Foreman), those members must comply with GM Service P&P requirements. Service technicians, warranty administrators, or non-supervisory hourly personnel must not be empowered for these types...
Programming Screenshots? - 07/25/2017
... Is there somewhere that we can submit issues that we are having with a procedure to GM? We are having issues printing the new Screenshot requirements for programming, right now just on Recalls 16007 and 17287. First of all,...
Forum - 10/03/2017
The only thing I do for parts is submitting for WPC admin allowance and core returns to GM. My parts dept handles the shipping and the printing of all the paperwork.
Forum - 06/28/2017
in policy and precedures manuel 1.3 roadside assistance program this is available for 3/36 for vehicles think gm likes it best when customers or dealers use this program !
Forum - 07/18/2017
Wow! So many reactions. Did GM get hacked? Is it my birthday? Are they sober? This is the best news I've gotten today.
What Would You Do - 05/18 - 04/23/2018
... were Customer Enthusiasm, with no pro rate or participation, and submitted the transactions for GM Authorization, as both vehicles had greater than 12,000 miles on the odometer. The WSC Agent reviewed the transactions and subsequently rejected them,...
PARTS WARRANTY EFFECTIVE APRIL 1, 2018 - 04/25/2018
DOES ANYONE KNOW IF THE NEW GM PARTS WARRANTY OF 24 MONTHS IS RETROACTIVE, OR IS IT ONLY FOR PARTS PUCHASED AFTER APRIL 1, 2018?
Forum - 03/07/2018
I guess if it came down to it and GM saw fit, they could always bill this other dealer.
Forum - 03/19/2018
That is correct, jblox! Key words "applicable GM warranty period".
Forum - 12/20/2017
A good PDI process reference is available within the Service P&P Manual - Transportation, Vehicle Storage, and PDI Policy - Article 3.1.1b (GM Service Agent Reimbursement for PDI Service).
Forum - 01/22/2018
Thank you. I found it. Needed for advisors to see that it is GM, not me, that is requiring this documentation.
STEERING SHAFTS 02/08 - 02/14/2008
WITH THE (ON-GOING) CONCERN WITH THE GM STEERING SHAFTS -- I HAVE BEEN TOLD: IF A VEHICLE IS OUT OF 3/36 & INTO GMPP EXTENDED WARRANTY - IF A CUSTOMER COMES IN WITH STEERING SHAFT CONCERN ... WE CAN BILL THE CUSTOMERS DEDUCT TO GM ?? IF SO - HOW DO WE...
Forum - 09/25/2007
Good info Tithanie for those of you processing GM claims. Otherwise, Chrysler dealers please see my and Kashmir's previous posts.
Re: Power Train Labor Ops - 01/11/2008
I saved documnet 1879343 to my desk top for quick reference.agree it would be nice if GM would put "P" in labor time guide as they do sublets and deisel.
WARR RO'S NOT UPDATING INTO ACCT - 01/16/2008
... UPDATING INTO ACCT): EXAMPLE.... A CUST "PAID" FOR A TRANS REPLACEMENT, THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: Address - 08/22/2008
On the home page under GM RESOURCES on the right side. Now has separate links for wholesale address book and dealer address book.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: Question VPP CHROME PACKAGE - 05/02/2008
Check out the folowing message in GM messenger.might answere your question. VSE20070398
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: Service Update did not clear - 02/25/2009
I HAD THAT HAPPEN ONCE - I CALLED MY GM REP, DUE TO THE FACT SHE IS ALWAYS WATCHING THAT WE GET THOSE COMPLETED.
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
... UPDATING INTO ACCT): EXAMPLE.... A CUST "PAID" FOR A TRANS REPLACEMENT, THEN COMPLAINED HE FELT GM SHOULD PAY FOR 50% WHICH WAS AUTH -- WE WROTE AN RO & CLOSED IT/NO LABOR-NO TIME.. I THAN SUBMMITED THE CLAIM WITH THE AMOUNT GM SAID THEY WOULD PAY "IN...
Re: goodwill Special Policy - 01/16/2008
Reference WIR20070456 in GM messenger.should answere your questions and alot more pretaining to this special policy.
Re: GlobalConnect inop - 10/10/2008
GM dropped the ball on Global Connect.really frustrating it only works half the time.got nothing done today.even there "static" page would not load.take back Dealer World anyday.
Re: Address - 08/22/2008
On the home page under GM RESOURCES on the right side. Now has separate links for wholesale address book and dealer address book.
Re: CUST SUPPLIED PART ON WARR CLAIM ?? - 09/18/2008
WE WOULD TRY AND GET THE CUSTOMER A REFUND FOR THE PART, BUT THEY NEED TO KNOW THAT GM MAY NOT PAY THE SAME AMOUNT FOR THAT PART.
Re: CROSS-LINE WARRANTY - 09/18/2008
On the Renolds & Renolds system you have to put the claim in manually, make sure you put no in the gm veh indicator, otherwise will return vin not found.
Re: ACDelco Part Failure - 08/28/2008
Reference P&P 1.13.2.15 not sure in this case where it was not installed by a GM dealer you will be able to claim.states to take back where purchased.
Re: Open Recalls - 08/15/2008
[quote] Ken: In 2004 GM did away with the administrative allowance on recalls and enrolled every dealer into there recall follow up program.refernce message in archived messages in dealer world messanger.VSR20040001 used to send out post cards but found...
Re: Open Recalls - 08/15/2008
GM sends them out every two months until recall has been completed or removed from the program.
Re: CHROME APPEARANCE PACKAGE - 08/06/2008
THIS CHROME APPEARANCE PKG. SHOULD BE BILLED STRAIGHT TO YOUR GM OPEN PARTS ACCT. WE CHG OURS OUT ON AN RO AND BILL LABOR STRAIGHT TO INVENTORY ACCT. # AND GM WILL BILL YOUR OPEN PARTS ACCT. FOR THE CHROME PKG. WHEN PARTS DEPT. GETS THE INVOICE ON THE...
Re: GLOBAL WARRANTY - 08/21/2008
Thanks, will do! I have been doing gm training all week anyhow, so I'll just add that to my training path, lol!
Part Number List - 04/16/2008
Could someone tell me a source to find GM part numbers for fluids, freon and etc to use with claims.
RESTRICTED LABOR OPS - 05/30/2008
IS THERE A "IN PRINT" A LIST OF GM RESTRICTED LABOR OPS, LIKE THERE IS WITH GMPP ???
Re: Question VPP CHROME PACKAGE - 05/02/2008
Check out the folowing message in GM messenger.might answere your question. VSE20070398
Re: 07035 - 06/11/2008
If GMVIS show open recall,I would perform recall.most likely GM decided that there more vehicles involved than stated in special policy.
Re: Clarifacation on Labor Op #Z7091 - 07/02/2008
in GM messenger look up message VSG20084787.there are dealership goodwill empowerment process with added Z Lbr Opps.
Re: 07033 - RECALL - 07/09/2008
I would H-route this to your AVM.have never seen GM not perform a recall even out of warranty.have submitted several and never been denied.
Re: POWERTRAIN WARRANTY - 09/24/2008
GM labor time guide . Click on preface , then coverage codes .
Re: GMPP RADIOS AND CLUSTERS - 01/09/2009
How much are you trying to claim. GM will only reimburse you the $25.00 for cluster/ radio and the labor to install.
Re: Service Update did not clear - 02/25/2009
I HAD THAT HAPPEN ONCE - I CALLED MY GM REP, DUE TO THE FACT SHE IS ALWAYS WATCHING THAT WE GET THOSE COMPLETED.
Re: Replaced starter - 02/26/2009
THATS MY BIG COMPLAINT ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS.
PERFORMING BUYBACK INSPECTIONS - 05/20/2009
I HAVE A VEHICLE - GM ASKING US TO PERFORM BUYBACK INSPECTION, HOW WOULD I LOOK TO CLAIM THIS TIME ??
Re: Oil leak diagnosis - 03/31/2009
Whatever GM part # is charged out by parts dept. for dye--I must admit I haven't paid attention to the part # charged out, and don't have one right now to check.
Re: cross line saturns - 05/14/2009
If the part number is a GM part number it can be entered as any other part number. If its not a GM part number then you would need to put in net amount and "H" route. We have also seen alot more saturns coming our way.
Re: HEARSE - 03/13/2009
I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company.
Re: Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/04/2009
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Global Warranty Management - 01/15/2010
Brian - how do you print the course modules? I have a guy from GM training on the phone and he has no clue
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
Re: More Global Warranty questions - 02/03/2010
... report what I'm getting paid, but where is my proof? The old WINS statements were always in my GM Exhange Reports Mailbox every Tues and Fri - I don't see anything like that, no type of statement. Is the transaction summary report a statement? Will...
Re: More Global Warranty questions - 02/03/2010
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. ...
Re: 13 digit vin -- still on wins system - 02/09/2010
I think you have to mark it as a non-GM VIN. I'm not completely sure either.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Debit Appeals - 10/27/2009
I'm trying to find a phone number for GM debit appeals, all I find is a fas number..can anyone help?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 09/04/2009
Utilize GM Branded Glass - if for some reason this is not a possibility, contact your GMPP rep.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Re: Another fuel question - 06/26/2009
GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Re: What constitutes tampering? - 01/04/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
SI - 02/14/2011
Is anyone having issues with SI? Or even with GM Global?
Re: Requirements - 02/22/2011
Under resources look at Warranty and the Tech, 06/10, plus we use a GM Multi Point Inspection sheet. Hope this helps.
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
bulletin number - 05/26/2011
Looking for a bulletin number if it exists on replacements of wiper blades..i know there is a mileage limit that GM will allow to replaced them...thanks
Re: Refrigerant - 05/11/2011
GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer will perform pre-delivery service on government vehicles in accordance with the...
The GMPP labor time allowance is not to exceed factory time listed in the Labor Time Guide released by GM or other publishers such as Chilton, Motors, Mitchell, etc.(from the GMPP Administration Guide) Enter the labor hours in the regular hours field...
Re: Global Warranty Management - 01/15/2010
Brian - how do you print the course modules? I have a guy from GM training on the phone and he has no clue
Re: More Global Warranty questions - 02/03/2010
I don't see anything like that on my end. I called GM Global Connect too, they were really of no help.
Re: More Global Warranty questions - 02/03/2010
... report what I'm getting paid, but where is my proof? The old WINS statements were always in my GM Exhange Reports Mailbox every Tues and Fri - I don't see anything like that, no type of statement. Is the transaction summary report a statement? Will...
Re: More Global Warranty questions - 02/03/2010
... to the open parts account. Do I have to wait until we get the accounts receivable statement from GM on Monday? I have called GM Global, DBC, our rep, Autosoft, sorry but I think I am more confused then when I started. ...
Re: 13 digit vin -- still on wins system - 02/09/2010
I think you have to mark it as a non-GM VIN. I'm not completely sure either.
Re: Response for buyback inspection, attn Rhonda - 10/21/2009
ITS NOT THE ACTUAL BUYBACK IN QUESTION, ITS THE TIME WE SPENT DOING THE INSPECTION REQUESTED BY GM & WHAT LABOR OP IS THERE TO USE ????
Debit Appeals - 10/27/2009
I'm trying to find a phone number for GM debit appeals, all I find is a fas number..can anyone help?
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 09/04/2009
Utilize GM Branded Glass - if for some reason this is not a possibility, contact your GMPP rep.
Re: BATTERY PRICING - 07/16/2009
I AM NEW TO GM WARRANTY. WHERE CAN I FIND THE ACDELCO BATTERY WARRANTY PRICING LIST
Re: Another fuel question - 06/26/2009
GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note.
Re: What We Don't Know......... - 02/25/2011
You would think that after reading in the owner's manual that states ANY alterations from GM factory specs voids vehicle factory warranty they would get it. But unfortunately, lately, we've had a rash of STUPID come in and they hope their stupid rubs...
PURGING FILES - 04/12/2011
I DON'T FILE BUT WE HAVE SOMEONE NEW AND OUR FILES NEED TO BE PURGED....WHAT DO I KEEP CLOSE BY AND HOW LONG TO WE KEEP FILES....GM AND KIA
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
i knew gm doesnt pay to recondition a used vehicle.just had questions about the parts pick up issue since its a stock vehicle and not a customer's vehicle...
Re: CODE R - Not authorized - 03/11/2011
If you can't use the "R" authorization you'll have to mark it for GM Authorization and put in comments your explanation for your Warranty Specialist to authorize it.
Re: What constitutes tampering? - 01/04/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
SI - 02/14/2011
Is anyone having issues with SI? Or even with GM Global?
Re: Requirements - 02/22/2011
Under resources look at Warranty and the Tech, 06/10, plus we use a GM Multi Point Inspection sheet. Hope this helps.
Re: recall 10153 - 12/10/2010
Thanks for everyone's input, also just heard from our AVM & he says as long as they are not affiliated with GM in any way they would receive the $100 reimbursement.
TIRES - 12/14/2010
NEW TO SUBMITTING WITH GM .... HOW MUCH TIME DO WE GIVE TO ROAD FORCE BALANCE TIRES?
Re: SPECIAL COVERAGE #10054 - 09/07/2011
BEING GM IS ONLY PAYING 50% JUST FIGURE 50% OF LABOR AND PART AND TAXES AND PUT IT ALL IN NET AMOUNT..SHOULD GO THROUGH
Re: 2 year/30000 mile standard CPO maintenance plan - 08/31/2011
If you can go into your search function in your gm messages, do an all search and archived. gm message# G_0000085365 ang G_0000083803. http://gmcertifiedresourcecenter.com Go to this website and register your dealership. You should get a reply back...
bulletin number - 05/26/2011
Looking for a bulletin number if it exists on replacements of wiper blades..i know there is a mileage limit that GM will allow to replaced them...thanks
Re: Refrigerant - 05/11/2011
GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ...
Re: GWM -VS- GSA COURTESY DELIVERY PROGRAM - 04/27/2010
... called upon to participate in the pre-delivery inspection service for government vehicles that are GM direct sales through the GSA. The following policies apply: *Dealer will perform pre-delivery service on government vehicles in accordance with the...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 05/03/2010
I THINK IT HAS TO HAVE BEEN INSTALLED BY ANOTHER GM DEALER FOR IT TO FALL UNDER THAT WARRANTY...IM THINKING YOUR GONNA HAVE TO HAVE THE CUSTOMER PAY FOR THE REPAIR
Re: Core Charges - 04/28/2010
You do an adjustment to the line that has the core on it, see GM Messenger G_0000048242 from 02/01/2010
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
GM Exchange Reports Mailbox. The invoices are 1 day behind your Transaction report.
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Deductible - 02/23/2010
Well I tried submitting it with auth AG after talking to our GMPP rep. We are still on Wins. It rejected and told me it was a duplicate claim. So I talked to our GM rep yesterday and he told me to debit the GMPP claim back and submit the entire claim...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: Chrome Wheel Supplier questions - 05/10/2010
... to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty, but we don't get...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: Z1000???? - 05/26/2010
I'd like to suggest that it would include rental as well as shuttle. As usual, GM isn't specific.....
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I HAD A SATURN CLAIM A FEW MONTHS AGO BUT WE SOLD IT AS A USED CAR ..GUESS ALL THE GM DEALERS WOULD JUST DO THE WARRANTY WORK TOO..
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
Re: 2011 Duramax - 07/27/2010
thanks for the help my brain started working finally..have to agree gm does these things to keep us on our toes..
PENDING CLAIMS - 08/13/2010
WHY DOES IT TAKE SO LONG FOR GM TO LOOK AT RO'S THAT WE HAVE TO MAKE PEND FOR.I MEAN I CAN SEE A FEW DAYS.
Re: Warranty Rental VIN - 08/26/2010
I have had the same issues here, I have told them before that without a copy GM won't pay & neither will I. Yes, we have NOT paid some rentals!
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: Complaint Codes - 01/15/2013
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/16/2012
I'm so happy that GM has made all of this easier for us! (haha)
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
I THINK IT HAS TO HAVE BEEN INSTALLED BY ANOTHER GM DEALER FOR IT TO FALL UNDER THAT WARRANTY...IM THINKING YOUR GONNA HAVE TO HAVE THE CUSTOMER PAY FOR THE REPAIR
Re: Core Charges - 04/28/2010
You do an adjustment to the line that has the core on it, see GM Messenger G_0000048242 from 02/01/2010
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
THE INSTALL BY A NON-GM DEALER IS WHERE IM STUCK TOO, EVEN THOUGH A "GM" PART WAS INSTALLED --- I AM KINDA LEANING TOWARD THE ORIGINAL PART PURCHASE WHICH IS OUT OUT 12/12 ... BUT IM JUST NOT SURE
Re: REYNOLDS-DMS BATCH VS DMS INTERACTIVE - 03/09/2010
GM Exchange Reports Mailbox. The invoices are 1 day behind your Transaction report.
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/19/2010
I BELIEVE YOU SHOULD JUST SUBMIT AS A ZREG WITH GM AUTH - COMMENTING THAT THE VEHICLE WAS STILL UNDER WARRANTY AT THE TIME THE VEHICLE WAS DIAG/PART ORDERED
Re: Deductible - 02/23/2010
Well I tried submitting it with auth AG after talking to our GMPP rep. We are still on Wins. It rejected and told me it was a duplicate claim. So I talked to our GM rep yesterday and he told me to debit the GMPP claim back and submit the entire claim...
Re: Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/22/2010
WHEN FILLING WARRANTY FOR A SATURN UNDER GLOBAL, IF IT A GM PART NUMBER THE CLAIM WILL PAY LIKE A NORMAL GM WARRANTY, IF THE PART IS NON GM YOU MUST SO MARK IT ON THE CLAIM AND IT SHOULD PAY. I HAVE FOUND THAT IF IT DOESN'T PAY THIS WAY IT WILL UND...
Re: NEW RENTAL RATE QUESTION... - 05/14/2010
GM wins another one! I see this as reading that we are only getting our rental prices at two levels instead of the former three. Tier 1 - "all small/Mid-size/Other GM vehicles." Says it all, doesn't it?
Re: Chrome Wheel Supplier questions - 05/10/2010
... to do so by our FOM. He said the supplier gives a lifetime warranty on their parts, which GM doesn't do. Therefore, ordering from Keystone (Transwheel) is better for GM by being cheaper, better for the customer with the warranty, but we don't get...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
I just had a customer bring in one of these coupons for her Chevy! Looks like all GM now has these coupons?
Re: Z1000???? - 05/26/2010
I'd like to suggest that it would include rental as well as shuttle. As usual, GM isn't specific.....
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I HAD A SATURN CLAIM A FEW MONTHS AGO BUT WE SOLD IT AS A USED CAR ..GUESS ALL THE GM DEALERS WOULD JUST DO THE WARRANTY WORK TOO..
Re: Saturn warranty by Chevrolet Dealer? - 07/23/2010
I just asked my manager and he said that any dealer can do saturn warranty, but only "Saturn Authorized" dealers can order Saturn parts from GM.
Re: 2011 Duramax - 07/27/2010
thanks for the help my brain started working finally..have to agree gm does these things to keep us on our toes..
PENDING CLAIMS - 08/13/2010
WHY DOES IT TAKE SO LONG FOR GM TO LOOK AT RO'S THAT WE HAVE TO MAKE PEND FOR.I MEAN I CAN SEE A FEW DAYS.
Re: Warranty Rental VIN - 08/26/2010
I have had the same issues here, I have told them before that without a copy GM won't pay & neither will I. Yes, we have NOT paid some rentals!
Re: Warranty Rental VIN - 08/26/2010
thats true you cant charge gm and pay the bills if you dont have a copy...no bill no pay...
Re: srta trans warranty - 09/20/2010
I would say part only. Unless a GM dealer installed it the customer is on the hook for the labor
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/30/2010
I got the opportunity to discuss it with my GM rep and he did authorize it to be paid.
Re: Z2237 COUPON - 10/15/2010
The coupon that is good until 12-13-10 is the GM mailed coupon only & that labor op is z2259, correct?
Re: Complaint Codes - 01/15/2013
Contacted ADP, they received an email from GM,they have not loaded the new codes from their side yet.
Re: Revised Dealer Policy Empowerment Bulletin 11-00-89-005 - 10/16/2012
I'm so happy that GM has made all of this easier for us! (haha)
Re: CORE - 08/31/2012
I use the 'Search Part Information' through parts on GM Global Connect. If you search the part # it shows the core charge in the information. I print it out and attach to the RO. If you don't have that function Parts could print out for you, or see...
Re: Secial Coverage 13091 - 05/30/2013
Okay thanks for the help, I have GM looking into it. It will not take any of the complaint codes.
Re: Transmission Overhauling - 04/03/2013
we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair..
Re: closest to labor ops - 08/29/2014
... unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they don't need to punch for everything, we're ignoring it and telling our techs to once again punch on and off for every repair line on the...
Re: one concern two failures - 10/29/2014
... a repair or diagnosis then he should stop, get manager approval for an add on repair (per gm guidelines bulletin 04-00-89-015 section 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on...
Re: PDI FLUIDS - 01/29/2015
GM has not published a ceiling for PDI fluid expenses entered in the miscellaneous net item field of the transaction.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: FORM - 06/20/2012
The GM Dealer Aftersales Empowerment-Goodwill Request Form is available as an attachment within Global Message G_0000101854 (12/21/2011 - archived).
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: 50/50 SPLIT - 10/25/2011
I am going thru "learning process" about this one also -- you are going to use GM Warranty pricing
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Yes they are using GM glass. Thanks for the help!
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: Late Transaction Summary Report? - 02/29/2012
same old song and dance here too !!!! GM does a good job of messing our days up OOOK 10.05 CENTRAL TIME I GOT MINE
Re: CBG PRE-OWNED LIMITED - 12/23/2011
Right?? Thanks GM for making more customers upset about this!
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Re: Rental days? - 03/12/2012
I SUBMITTED A FEW DAYS AGO FOR 5 DAYS AND IT WENT THRU WITHOUT GM AUTH....I THOUGHT IT WAS 3 TOO..
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Re: Taking a Poll - 06/10/2008
... and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done over 200 GM training classes. 4) GM resourses (Dealer World), J&L Warranty 5) 20-25 daily on average. 6)...
Re: Would you try to put a claim in for this? - 09/21/2010
It would be warranty. GM CUSTOMER CARE & AFTERSALES GMSO166 URGENT - DISTRIBUTE IMMEDIATELY Date: September 16, 2010 Subject: GM Full Size Truck Cab Mount Bolt Models: All 2010/2011 GM Full Size Pickups (Silverado and Sierra) To: All Chevrolet...
Towing - 03/02/2011
... Towing Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
... unless he knows ahead of time that there is no specific op available for the repair. So now when GM is saying they don't need to punch for everything, we're ignoring it and telling our techs to once again punch on and off for every repair line on the...
Re: one concern two failures - 10/29/2014
... a repair or diagnosis then he should stop, get manager approval for an add on repair (per gm guidelines bulletin 04-00-89-015 section 2), add an additional line to the repair order and proceed from there. Adding OLH and additional parts approval on...
Re: PDI FLUIDS - 01/29/2015
GM has not published a ceiling for PDI fluid expenses entered in the miscellaneous net item field of the transaction.
Roadside Assistance Labor Ops - 05/29/2014
Does anyone know where to find the labor ops for the roadside assistance services that come with GM Powertrain Warranty?
Re: FORM - 06/20/2012
The GM Dealer Aftersales Empowerment-Goodwill Request Form is available as an attachment within Global Message G_0000101854 (12/21/2011 - archived).
Re: GMPP and the WPC - 05/12/2012
We treat GMPP parts exactly like regular GM warranty parts. We document the part on the job card, tag & shelve it, keep it for 15 days after payment and scrap according to GM requirements. Refer to P&P Section 1.7.3 - Disposition of Defective Material...
Re: OP CODES LIST - 03/27/2012
Are you referring to the standardized list GM wants everyone to use for customer pay work or are you looking for Warranty labor ops?
Re: SPECIAL COVERAGE VS RENTAL - 03/27/2012
i am sure they are exceptions to the rule with gm..I was looking at an spa bulletin and it mentioned courtesy transportation but no rental..
Re: Partial Fluid Pricing breakdown ??? - 08/09/2012
See gm message G_0000063647 dated 8-27-10. It addresses this subject.
Re: Fuel injectors NOT covered under powertrain warranty???? - 08/21/2012
now what is a true statement for sure..some of the dumb things gm has done in the past few years doesnt make much sense...
Re: 50/50 SPLIT - 10/25/2011
I am going thru "learning process" about this one also -- you are going to use GM Warranty pricing
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Yes they are using GM glass. Thanks for the help!
Re: Customer reimbursement - 10/18/2011
It did have to be a GM part only, it got covered for the 50% of the repair
Re: Late Transaction Summary Report? - 02/29/2012
same old song and dance here too !!!! GM does a good job of messing our days up OOOK 10.05 CENTRAL TIME I GOT MINE
Re: CBG PRE-OWNED LIMITED - 12/23/2011
Right?? Thanks GM for making more customers upset about this!
Labor op 1996 Camaro ??? - 12/30/2011
I have to do a 50/50 split with GM on a cust reimbursement ... for a Distributor replacement
Re: PDI 2012 VERANO - 01/04/2012
GO TO THE LABOR TIME GUIDE IN GM GLOBAL THE LABOR OP IS Z7000 THE TIME IS 1.2
GWM "shuting down for 9-days" ?? - 01/12/2012
Has anyone else received notice from there GM Rep - that GWM will be shutting down Feb 3-12th ???
Re: Rental days? - 03/12/2012
I SUBMITTED A FEW DAYS AGO FOR 5 DAYS AND IT WENT THRU WITHOUT GM AUTH....I THOUGHT IT WAS 3 TOO..
Re: Late Transaction Summary Report? - 03/01/2012
DOESNT TAKE MUCH TO THROW GM OFF!!!! BLAME IT ON THE OTHER COUNTRIES HAHAHAHA
Re: Late Transaction Summary Report? - 03/01/2012
GLAD TO KNOW SOMEONE'S DAY ISNT TOTALLY WASTED, JUST CHECKED AT 2 STILL NO DATA...MAYBE GM WASN'T QUITE READY FOR THE BIG CHANGE..I DONT LIKE TO FILE EITHER...
Re: Late Transaction Summary Report? - 03/01/2012
gm hasnt figured us warranty admins out yet they dont realize we get cranky and vent when we get our of our daily routine!!!!!!!!
Re: Taking a Poll - 06/10/2008
... and now sit at a computer all day. Not near as much fun! 1) 6 yrs. 2) Chev/Cadillac, Isuzu and Gm medium duty. 3) J&L class and Gm resourses. I have done over 200 GM training classes. 4) GM resourses (Dealer World), J&L Warranty 5) 20-25 daily on average. 6)...
Re: Would you try to put a claim in for this? - 09/21/2010
It would be warranty. GM CUSTOMER CARE & AFTERSALES GMSO166 URGENT - DISTRIBUTE IMMEDIATELY Date: September 16, 2010 Subject: GM Full Size Truck Cab Mount Bolt Models: All 2010/2011 GM Full Size Pickups (Silverado and Sierra) To: All Chevrolet...
Towing - 03/02/2011
... Towing Policies Towing policies covered in Article 1.5.14 also apply to covered repairs under the GM Parts and Accessories Warranties when installed by Service Agent. The Warranty and Owner Assistance Booklet contains the following towing statement: "Towing...
Forum - 06/01/2023
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty...
Forum - 07/07/2022
... read something outside the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed and approved. Once repairs are complete...
Re: Android Auto update - 04/22/2016
... code list in IVH (claim type ZREG, 0.4 in base time, op code from the bulletin for whichever GM brand of vehicle)GM states that these customers should be getting a mail notice that they are eligible to have the update performed and should return to the...
Forum - 07/15/2019
... and so on. WSC has never given me a problem when I've done this, nor has any other non-GM manufacturer ... except for one. So please note that GM P&P 3.2.7 says: "Technician(s) must document on the shop copy of the job card...
Re: What constitutes tampering? - 01/06/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
Re: Rental Car - 06/21/2013
[quote] EJMurphy: My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... But I've had several job cards that reject when using the part number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". ...
Re: Global Warranty Management - 01/28/2010
... side of the screen listings of classes you can take. The ones that we used are as follows: Set up GM Global Warranty Management Perform GM Warranty Payment Processing Create & Submit GM Warranty Transactions Hope this helps...
Re: Yet Another Part Warranty Question - 11/12/2009
... and causes "consequential damage" to another component, the Service Manager should contact the GM AVM to determine if the uncovered component which was damaged by the covered component could be covered as a goodwill gesture. In your case, the fuel pump...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158. The...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: BANKRUPTCY - 12/15/2008
[quote] Ken: Right now GM pays twice a week,tuesday and fridays. [/quote] GM send you a credit memo twice a week however they only make a payment to the dealer once a week. I am under the impression that even if they did not make any payments they would...
Forum - 09/19/2007
... goodwill process are entitled to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping...
Re: goodwill Special Policy - 01/16/2008
... Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will...
Re: 50/50 SPLIT - 01/30/2008
... manually close the ticket asking for 50 percent of the total and reconcile the difference when GM pays their half. The other 50 percent should have been paid by the customer making all equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
Re: GLOBAL WARRANTY - 08/20/2008
Yes, it will affect everyone. You can find a training course on GM Training. Just do a course search for name contains "Warranty" and it will come up. Didn't specify in the course but it may well be for Saturn, but the idea is that it's Global so it...
Re: CROSS-LINE WARRANTY - 09/18/2008
... recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross...
Re: CROSS-LINE WARRANTY - 09/18/2008
[quote] Christalyn: I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show a lock or actuator, ion it's list....
Re: mean people - 05/05/2014
... Just an idea to make all your calls more pleasant! I worked for Honda and Acura 7 yrs before GM and I have to say they had some RUDE people at their help desks. Especially transporation. I have noticed that most at GM seem to be very helpful compared.......
... of the transaction. The claim is then manually reviewed within the WSC. 2010 and Forward GM vehicles sold in the US work with the SAVI dongle. Non-Supported vehicles include: non-GM products, GM products older than the 2010MY, Medium Duty...
Forum - 07/07/2022
... read something outside the recall instructions, the recall needs to be worded properly, period. GM can put it in the newspaper that you don't have to do it but until they change the recall instructions we will do it the way it is written. I have never...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
... should have nothing to do with the maintenance labor op. The new extended protection sold through GM is not submitted as a regular warranty or service contract. It has to be called in before repairs are performed and approved. Once repairs are complete...
Re: Android Auto update - 04/22/2016
... code list in IVH (claim type ZREG, 0.4 in base time, op code from the bulletin for whichever GM brand of vehicle)GM states that these customers should be getting a mail notice that they are eligible to have the update performed and should return to the...
Forum - 07/15/2019
... and so on. WSC has never given me a problem when I've done this, nor has any other non-GM manufacturer ... except for one. So please note that GM P&P 3.2.7 says: "Technician(s) must document on the shop copy of the job card...
Re: What constitutes tampering? - 01/06/2011
... original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts and/or control module calibrations not issued through General Motors will void the warranty coverage for those...
Re: Rental Car - 06/21/2013
[quote] EJMurphy: My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle...
Re: BUYBACK STOCK VEHICLES - 08/21/2008
Policies & Procedures 4.1.7 states:GM Limited Warranty - Repurchased Vehicles All customer dissatisfaction trade/repurchases will be issued a GM Limited Warranty For Repurchased Vehicles (See GM Form 1800 below). The warranty provides bumper-to-bumper...
Saturn Global Warranty Transaction Entry at a Non-Saturn Dealership - 02/18/2010
... But I've had several job cards that reject when using the part number. They will come back saying "GM has encountered a pricing error with part number ######### (whatever the part number is), transaction is being reviewed by GM Warranty Operations". ...
Re: Global Warranty Management - 01/28/2010
... side of the screen listings of classes you can take. The ones that we used are as follows: Set up GM Global Warranty Management Perform GM Warranty Payment Processing Create & Submit GM Warranty Transactions Hope this helps...
Re: Yet Another Part Warranty Question - 11/12/2009
... and causes "consequential damage" to another component, the Service Manager should contact the GM AVM to determine if the uncovered component which was damaged by the covered component could be covered as a goodwill gesture. In your case, the fuel pump...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 10/27/2009
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158. The...
Re: BATTERY - COVERAGE ??? - 10/05/2009
If the battery was replaced under GM warranty it is eligible for part warranty through GM if it is within the 12/12. Claim type B and it may have to be H-routed. If it was customer pay then it does go through the battery manufacturer's warranty. ...
Re: Warranty Compliance - 11/26/2008
We are part of large corporation and audited once a year by corporate.one thing that could lead to GM charge back was clock times.lot of the labor times are variable times.diag,setup,wiring repairs.using the the radio labor op again as an exmaple. pays...
Re: BANKRUPTCY - 12/15/2008
[quote] Ken: Right now GM pays twice a week,tuesday and fridays. [/quote] GM send you a credit memo twice a week however they only make a payment to the dealer once a week. I am under the impression that even if they did not make any payments they would...
Forum - 09/19/2007
... goodwill process are entitled to resolve customer concerns for unlimited time and mileage. GM states that the process is NOT an open checkbook. When goodwill is offered it must be to those customers that are loyal, deserving and appreciative. GM is keeping...
Re: goodwill Special Policy - 01/16/2008
... Do you have a case number ? Who authorized the repair- CAC or your AVM? You could submit to GMPP and waive the deductible, but since CAC or AVM approved it, I would submit to GM. I rarely use it, so you would need to double check, but I think it will...
Re: 50/50 SPLIT - 01/30/2008
... manually close the ticket asking for 50 percent of the total and reconcile the difference when GM pays their half. The other 50 percent should have been paid by the customer making all equal out in the end. R&R screen 7010, 7, 20, etc. Oh, assuming...
Re: GLOBAL WARRANTY - 08/21/2008
The new Global Warranty system will be for everyone in the GM family. They will supposably be rolling it out in phases. I understand that Chevy will be the last phase in June 09 (originally Jan 09). The training IDLs on GM Training are ok. I have already...
Re: GLOBAL WARRANTY - 08/20/2008
Yes, it will affect everyone. You can find a training course on GM Training. Just do a course search for name contains "Warranty" and it will come up. Didn't specify in the course but it may well be for Saturn, but the idea is that it's Global so it...
Re: CROSS-LINE WARRANTY - 09/18/2008
... recommend it. [/quote] I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross...
Re: CROSS-LINE WARRANTY - 09/18/2008
[quote] Christalyn: I had this same problem with the Saturn vehs. Was told by R&R it was a gm problem and by gm a dealer problem. The claim seeme to just go no where. Was recently informed this may have been corrected when the opened up the cross line...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/26/2008
Policy & Procedure Article 1.5.11.7: Customer Purchased an ACDelco® Battery from Either a GM Dealer or an ACDelco Battery Distributor and a Subsequent Failure Occurs that Is Covered by the ACDelco Consumer Battery Warranty The GM Dealer is not to submit...
Incorrect/unclear part description makes it hard to look an Op Code. - 09/04/2013
... one word name. This makes it very difficult to decide which Op Code to use , when submitting to GM Warranty. For example, a technician replaced a "Latch/Actuator Assembly", in a 2011 Chevy Express. ALTG does not show a lock or actuator, ion it's list....
Re: mean people - 05/05/2014
... Just an idea to make all your calls more pleasant! I worked for Honda and Acura 7 yrs before GM and I have to say they had some RUDE people at their help desks. Especially transporation. I have noticed that most at GM seem to be very helpful compared.......
Re: What Would You Do - 04/14 - 07/07/2014
... claim was routed for review. The reviewing WSC agent questioned if the failed oil filter was a GM filter or aftermarket, if aftermarket, DMA authorization would have been necessary. Since the filter was a GM component the claim was accepted for payment,...
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Service Call - 11/21/2011
The service manager at our dealership used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: Information on VISS - 06/07/2012
I agree it's weird. The thing that stumps me, if it's a NON GM warranty, how does Global even know about it? As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Forum - 07/16/2019
... three error codes (850, 851, & 852) have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is invalid....
missing labor time - 01/15/2020
... both DBC and DealerTrack and each one informed me to call the other. DealerTrack stated that GM provides the DATA for them to load and they have no idea what is sent to them via GM and DBC stated that I could go into Global for the info, which I know...
What Would You Do - 11/19 - 10/23/2019
... are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately,...
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/25/2020
... of payment. Records (where applicable) that must be made available, and all copies provided to GM representatives upon request, include but are not limited to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... procedures specified below."They referred to the statement: "Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted...
What Would You Do - 01/19 - 12/19/2018
... that had been replaced at their request. Furthermore, the customer requested assistance from GM for reimbursement of the expenses associated with the replacement. After discussion with Customer Assistance the service manager agreed to perform the...
What Would You Do - 12/18 - 11/29/2018
... and the number of hours requested for OLH (21 hrs), the warranty administrator submitted with GM Authorization for review. Unfortunately, the transaction rejected with numerous errors, including error 80: The transaction total $8,000 exceeds the total...
Forum - 05/02/2018
... really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or how will you charge it out? ...
Forum - 11/27/2018
... you cannot use that. Run the policy calculator anyhow, just to see how much participation GM expects the customer to provide and go from there. Sometimes the calculator says GM pays 0%...... EDIT- Also, at our shop, we expect the techs...
Forum - 08/09/2018
... or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it in pending status on GWM....
Re: HOW DO I CODE THIS? - 08/21/2015
... a P authorization for the additional parts. Any OLH would have to have flag time pre-approved. GM guidelines for OLH require the technician get a pre-approval at time of repair from Service Manager for any OLH to hang additional parts. If it was not...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, ...
Printing IVH at job card write up - 05/09/2016
... documented and accessible. Records that must be retained, made available, and copies provided to GM representatives upon request include but are not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do...
Forum - 01/19/2017
... no balances over 30 days. I am hesitant to ask for any kind of raise. I did train our non GM service manager with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service...
Forum - 02/13/2018
... difference is one is the engine with no cylinder head and the "exchange" is a complete engine from GM. I just had one of these recently as well. Like Kristen said this is based on GM sending you a complete engine and you sending them one back. I'm guessing...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
... claim was routed for review. The reviewing WSC agent questioned if the failed oil filter was a GM filter or aftermarket, if aftermarket, DMA authorization would have been necessary. Since the filter was a GM component the claim was accepted for payment,...
Re: Ignition Recall Towing - 07/16/2014
THE LAST INFORMATION I READ, UNDER THE IGNITION RECALLS 13454 AND 14063, GM ROADSIDE WILL COVER TOWING IF THE CUSTOMER CAN'T OR DOESN'T FEEL SAFE DRIVING THEIR VEHICLE TO THE DEALERSHIP. YOU MUST CALL A SPECIAL NUMBER SPECIFICALLY FOR THIS: 1-855-381-5826...
Service Call - 11/21/2011
The service manager at our dealership used to submit the warranty before I started working here. He claims that GM has/had an opcode that allows for a "service call". Example- Customer calls to say vehicle won't start. Sent tech to customer residence...
Re: What would you do? - 07/31/2012
[quote] bhoneycutt1: Submit the claim without labor times. The only thing GM should be concerned with are the parts the DVM said they would pay for. In the story state the customer paid labor and claim the parts as non warranty customer enthusiasm....
Re: Information on VISS - 06/07/2012
I agree it's weird. The thing that stumps me, if it's a NON GM warranty, how does Global even know about it? As far as I know, the only way info is on Global is if the info is sent to them. Did they buy the vehicle from your dealership? If not, it's...
Re: Saturn parts-warranty - 04/11/2011
[quote] sschepp: Is the markup for Saturn parts under warranty any different than normal GM warranty? I have a transmission claim and cannot figure out why GM is paying less for the parts than what we have. We were not a Saturn dealer originally. Thanks...
Chrome Wheel Supplier questions - 05/03/2010
Our part manager has been getting replacement wheels from a company called Keystone. They do not use GM part numbers, but supposedly the parts are "reconditioned" original GM parts. I have been claiming these in the miscellaneous field at cost (I was...
Forum - 07/16/2019
... three error codes (850, 851, & 852) have been established to coincide with GM’s release of the SPS code validation in GWM. Currently, if an entered SPS code is incorrect, an informational message will notify you that the code is invalid....
missing labor time - 01/15/2020
... both DBC and DealerTrack and each one informed me to call the other. DealerTrack stated that GM provides the DATA for them to load and they have no idea what is sent to them via GM and DBC stated that I could go into Global for the info, which I know...
What Would You Do - 11/19 - 10/23/2019
... are not active in the online community, you may also find yourself intrigued by this scenario.A GM dealer sold an OEM part to an independent service repair facility. The repair facility then installed the part on a customer’s vehicle. Unfortunately,...
Forum - 03/03/2020
Policy decisions are accompanied by the PET (Policy Evaluation Tool). Decisions that are within the GM participation range calculated by the PET may be submitted with Service Agent Self Authorization for a policy decision (with service management authorization...
Forum - 03/25/2020
... of payment. Records (where applicable) that must be made available, and all copies provided to GM representatives upon request, include but are not limited to the following: • All job cards• Completed PDI forms• Completed Multi-Point Vehicle...
Special Cover N182188930 - No Customer Reimbursement - 02/13/2019
... procedures specified below."They referred to the statement: "Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted...
What Would You Do - 01/19 - 12/19/2018
... that had been replaced at their request. Furthermore, the customer requested assistance from GM for reimbursement of the expenses associated with the replacement. After discussion with Customer Assistance the service manager agreed to perform the...
What Would You Do - 12/18 - 11/29/2018
... and the number of hours requested for OLH (21 hrs), the warranty administrator submitted with GM Authorization for review. Unfortunately, the transaction rejected with numerous errors, including error 80: The transaction total $8,000 exceeds the total...
Forum - 05/02/2018
... really following the recall. Does your parts manager change their costing? Again then GM will what I was told " ding " them for changing the cost of a GM part #What and/or how will you charge it out? ...
Forum - 11/27/2018
... you cannot use that. Run the policy calculator anyhow, just to see how much participation GM expects the customer to provide and go from there. Sometimes the calculator says GM pays 0%...... EDIT- Also, at our shop, we expect the techs...
Forum - 08/09/2018
... or Ignite? On blue screen you can go to A for Authorization when submitting the claim and GM Wholesale Authorization Comments. Put Y (for Yes) add your authorization comments and that will GM Route your claim and put it in pending status on GWM....
Re: HOW DO I CODE THIS? - 08/21/2015
... a P authorization for the additional parts. Any OLH would have to have flag time pre-approved. GM guidelines for OLH require the technician get a pre-approval at time of repair from Service Manager for any OLH to hang additional parts. If it was not...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/28/2015
Thank you so much, this is the GM Extended Protection Plan (not Warrantech). They explained the customer must have been awarded this plan from General Motors. But it still makes me scratch my head that GM DBC doesn't know anything about these plans....oh...
Re: GMPP Smart Protection - 07/07/2016
GMPP Smart Protection is only available to customers that lease a new GM vehicle from a GM dealership. Smart Protection offers the same coverage as Major Guard - covering over 7,400 components on the leased vehicle (engine, transmission, safety systems, ...
Printing IVH at job card write up - 05/09/2016
... documented and accessible. Records that must be retained, made available, and copies provided to GM representatives upon request include but are not limited to the following: Service history printouts GM IVH, or Service Workbench Dashboard." What do...
Forum - 01/19/2017
... no balances over 30 days. I am hesitant to ask for any kind of raise. I did train our non GM service manager with all of GM policy and procedures and now he has left and I am training and helping out the parts manager untill we get a new service...
Forum - 02/13/2018
... difference is one is the engine with no cylinder head and the "exchange" is a complete engine from GM. I just had one of these recently as well. Like Kristen said this is based on GM sending you a complete engine and you sending them one back. I'm guessing...
Forum - 03/19/2018
Given the information you provided I would submit the transaction as a separate claim and just get the $100 back from GM using the CAC case and following submission instructions. I have one here myself, same situation. Customer wanted to use it towards...
Forum - 03/01/2018
... eat it and we let the client go. In my scenario, what you would essentially be doing is charging GM diagnosis for a non-covered repair, which you can't do. The only exception might be if you have a CAC case where GM has authorized diagnosis for cust...
Reimbursing Customer for Rental Expense - 03/28/2018
... We did not have a vehicle available for the customer. Customer stated that he was told by GM that if he paid for his own rental that he would be reimbursed. We repaired the vehicle. Customer gave us an invoice from where he had rented...
Forum - 05/10/2017
... to keep up with all of the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
Forum - 11/16/2017
... operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
What Would You Do - 05/22 - 04/26/2022
... were noted on the transaction at submission. The transaction had to be submitted with GM Authorization for review due to the total transaction expense (exceeds the allowed amount for ZPTI transaction type) and OLH (exceeds the allowance for the...
Transportation code issue - 12/23/2022
... when i contacted them they said they would have no trouble accepting the claim for the bumper fm GM as she considered the fender and bumper to be the same,,,,hmm. But she declined to put it in writing. when i contacted GM transportation dept...
Forum - 04/14/2023
... so if it towed in and won't start, once it is running it should be scanned. My boss was at a GM meeting and he was told PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Battery Claims docs to help processing - 01/30/2023
... paid. And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting...
What Would You Do? - 10/22 - 09/26/2022
... at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted with GM Authorization for review with comments...
What Would You Do? - 01/23 - 01/04/2023
... and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty administrator resubmitted the transaction for review and was subsequently rejected with the following comments:The repairing...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 04/14/2022
... to do some crazy manual entry which for me is super rare. I am mildly concerned but this is all on GM. I have worked for GM since 95 and I can tell you they always seem to be behind the computer curve as compared to other industries. They have had a...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
... electronic appointment printout is compliant alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? ...
Forum - 11/02/2021
If you look at the sheet that came from GM (and looking at Mary's chart above) Under Colorado, there should only be 3 engines (2.8LD, 2.5L and 3.6L). When GM went to go to the next page, I believe they failed to put Silverado LD at the top of the...
Files and Organization - 12/10/2021
I found when i was a GM rep and now a Warranty Admin that one of the biggest challenges in our business was being able to access and organize the huge volume of reference materials we have to utilize. As you get older the ability to retain...
Forum - 05/25/2021
... feed pipes. The high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these...
Forum - 10/21/2024
... want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you it is considered a shop supply and ask you to remove it altogether. (depends on who looks at it at WSC)...
Forum - 06/27/2023
rmoseman, I WISH I was having Reynolds issues but we are on CDK. I will say that over the last few weeks GM has really been messing with service information and global warranty causing me all sorts of issues I don't ever have to deal with. Last week I...
Forum - 07/20/2023
... Google Chrome and Microsoft Edge, still had information go missing. I only had problems with GM Global so I decided it must be a GM problem and I would have to live with it. Thanks for sharing your experiences. I thought it was just me h...
What Would You Do? - 08/23 - 07/25/2023
... fuel pump. The pump was replaced under the customer’s LSG. Note: Effective 1-1-2013, GM CCA replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited Lifetime Parts...
Forum - 08/01/2023
... ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice; he said it doesn't list the black bowtie emblems. Then how did the customer get...
... eat it and we let the client go. In my scenario, what you would essentially be doing is charging GM diagnosis for a non-covered repair, which you can't do. The only exception might be if you have a CAC case where GM has authorized diagnosis for cust...
Reimbursing Customer for Rental Expense - 03/28/2018
... We did not have a vehicle available for the customer. Customer stated that he was told by GM that if he paid for his own rental that he would be reimbursed. We repaired the vehicle. Customer gave us an invoice from where he had rented...
Forum - 05/10/2017
... to keep up with all of the manufacturers updates and their policies and procedures. My GM really had no clue what-so-ever what it is that I'm up against when it comes to warranty and when I was fighting to get a bonus, told me that there...
Forum - 05/26/2017
If the $ amount is within the GM participation range, DMA pre-approval is not required. If the Policy Evaluation Tool returns a participation amount as the full value of the repair (no assistance) and the dealer opts to offer policy assistance,...
Forum - 11/16/2017
... operation 9102934 now allows ECM and TCM reprogramming for 2017-2018 Chevrolet Silverado HD and GMC Sierra HD trucks. Additionally, GM announced that vehicles involved in SUB 17419 will be manually closed by GM as the remedy for that field action is...
Forum - 09/12/2022
In traditional GM fashion, they tell us nothing. One of my techs tried using one of those opcodes because he did not want to deploy the old airbags and discard them. So he saw an opcode for "lazy" and tried using it. Nowhere does GM tell us what BU 2190...
Forum - 06/17/2022
... so I can show my manager? I finally received the claim and the daily rental rate for a non GM vehicle was okay at $55 per day. Do I still need to show the daily amount as $38 or can I just claim it as a whole amount with the $55 per day? What kind of...
What Would You Do - 05/22 - 04/26/2022
... were noted on the transaction at submission. The transaction had to be submitted with GM Authorization for review due to the total transaction expense (exceeds the allowed amount for ZPTI transaction type) and OLH (exceeds the allowance for the...
Transportation code issue - 12/23/2022
... when i contacted them they said they would have no trouble accepting the claim for the bumper fm GM as she considered the fender and bumper to be the same,,,,hmm. But she declined to put it in writing. when i contacted GM transportation dept...
Forum - 04/14/2023
... so if it towed in and won't start, once it is running it should be scanned. My boss was at a GM meeting and he was told PDI LPO's need to be scanned, so we scan them just to be safe. You never know when GM will change the requirement. ...
Battery Claims docs to help processing - 01/30/2023
... paid. And with many now costing over $300 it commands our attention. The problem lies with GM's new approach to checking their records showing what they believe the original battery CCA rating should be versus what we are checking and putting...
What Would You Do? - 10/22 - 09/26/2022
... at submission, with line 3 rejecting with error 066: Labor Code 6430280 is restricted and requires GM Authorization.Due to the restriction with the keyless entry labor operation, the transaction was submitted with GM Authorization for review with comments...
What Would You Do? - 01/23 - 01/04/2023
... and entry of the WCC, and rejected with error 066: Labor Code xxxxxxx is restricted and requires GM Authorization.The warranty administrator resubmitted the transaction for review and was subsequently rejected with the following comments:The repairing...
Forum - 03/25/2022
If I use my google translate app to change this from GM speak to English I would say that the key phrase in that sentence is "as published in the GM Labor Time Guide" so for some reason they are just talking about a published add time. I also notice that...
Forum - 04/14/2022
... to do some crazy manual entry which for me is super rare. I am mildly concerned but this is all on GM. I have worked for GM since 95 and I can tell you they always seem to be behind the computer curve as compared to other industries. They have had a...
Forum - 04/04/2022
If you don't have a bill then you don't claim the parts. this shouldn't be an exchange issue either. GM paid for the parts and sent them to you. Just claim the labor with an explanation for any parts that GM sent you.
Compliant Alternative Signature-Electronic appointment printout-New in P&P-JLWarranty News April 2022? - 04/04/2022
... electronic appointment printout is compliant alternative signature...several times I've talked to GM auditors and they say "that's not what it (P&P) meant"? So, I've learned not to interprit what GM means in a statement. Can anyone clarify? ...
Forum - 11/02/2021
If you look at the sheet that came from GM (and looking at Mary's chart above) Under Colorado, there should only be 3 engines (2.8LD, 2.5L and 3.6L). When GM went to go to the next page, I believe they failed to put Silverado LD at the top of the...
Files and Organization - 12/10/2021
I found when i was a GM rep and now a Warranty Admin that one of the biggest challenges in our business was being able to access and organize the huge volume of reference materials we have to utilize. As you get older the ability to retain...
Forum - 05/25/2021
... feed pipes. The high-pressure pipes are called out in the service procedure as single-use but now GM updated the parts catalog to say that they are not single-use (as of yesterday) and can be re-used. I just made a big stink about us not replacing these...
Forum - 10/21/2024
... want to get it paid for you would have to submit for parts authorization comments from the SM and GM authorize, or GM may ultimately tell you it is considered a shop supply and ask you to remove it altogether. (depends on who looks at it at WSC)...
Forum - 06/27/2023
rmoseman, I WISH I was having Reynolds issues but we are on CDK. I will say that over the last few weeks GM has really been messing with service information and global warranty causing me all sorts of issues I don't ever have to deal with. Last week I...
Forum - 07/20/2023
... Google Chrome and Microsoft Edge, still had information go missing. I only had problems with GM Global so I decided it must be a GM problem and I would have to live with it. Thanks for sharing your experiences. I thought it was just me h...
What Would You Do? - 08/23 - 07/25/2023
... fuel pump. The pump was replaced under the customer’s LSG. Note: Effective 1-1-2013, GM CCA replaced the Limited Lifetime Service Guarantee (LSG) and offered the Certified Service Limited Lifetime Parts Warranty (LLPW). Limited Lifetime Parts...
Forum - 08/01/2023
... ordered through SPO. So it seems this would be a customer added RPO and we wouldn't collect from GM. I also spoke to my sales manager and he pulled up the factory invoice; he said it doesn't list the black bowtie emblems. Then how did the customer get...
Forum - 08/14/2023
... is no A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center...
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
What Would You Do? - 04/24 - 03/23/2024
... the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the technician entered an incorrect job card number on the first test slip, making the test...
Forum - 01/05/2022
I had sent feedback for this and another reason on the maintenance chart, I'm not sure how happy GM would be that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and...
Forum - 07/06/2022
I think CDK transmits the claims when you do a batch submit but GM won't give you an answerback until the system processes them which is the next day. I think GM just parks them until they do the overnight processing. Yes I am on CDK so feel...
Forum - 10/02/2019
... the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This is true when reimbursing a customer for a paid repair...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: HELP - 01/24/2008
Copied from GM P & P manual Article 1.7.1: "• Claims are to be submitted within 30 days following the date of the repair order closing date to expedite prompt credit/payment. • Claims are to be submitted by dealer and received by GM/Saab and paid...
Re: Rental Cars - 10/20/2008
FROM GM MESSENGER: URGENT - DISTRIBUTE IMMEDIATELY Date: May 8, 2008 Subject: Correction for Pontiac G6 Courtesy Transportation Reimbursement Rate To: All US GM Dealers Attention: Service Manager and Warranty Administrator The 2008 edition of the...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... deductbile ($100.00 used in this example) $200.00 â€" balance owed dealer divided by 2 â€" GM responsible for 50%; service contract provider responsible for 50% $100.00 â€" submit this amount to service contract provider (questions about submission...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Reynolds and customer participation - 10/17/2012
... When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment...
Re: Process for over the counter parts - 11/09/2012
... So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Dexos credit submissions - 02/01/2013
I'm just starting back with GM after many years as a competitor's warranty admin so this is the 1st I am hearing about this program. Please tell me where I can find this information to get these credits. Thanks!!!
Service Agent Installed Warranty - 02/11/2013
I have a customer with a bad fuel injector. The previous owner had them replaced less than 12K miles ago at a different GM dealer and it is in the warranty history on Global Connect. This would still qualify as a service agent install transaction if I'm...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: DMA PRE AUTH - 01/10/2013
... support center with approval amounts.Their reply will confirm auth for approval and mustbe from a gm.com or div email address..once the service manager receives the rmail from the dma confirming approval the claim can be submitted.. hope this helps ...
Re: not compatible to ltg - 03/05/2013
THATS THE ONE I USED. T5829 SI 10054. IT WON'T LET ME GM ROUTE IT EITHER, SAYS MUST BE CORRECTED. ANY OTHER IDEAS
Re: Pyramid Repair? or three separate claims - 04/03/2013
... the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 04/03/2013
If you submitted the claim to GMPP you will have to submit an ADD CREDIT under the same claim. Add the a net amount for the amount the supplier billed you plus 25% plus the taxable amount. Submit in net amount and explain in GM auth comments. $......
Transmission Overhauling - 04/03/2013
My Service Department frequently overhauls transmissions. GM pays a flat rate amount based on what failed. Any additional time for diagnosing and other repairs is to be submitted as OLH with broken up time flags to support. Does anyone here have an...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
... is no A with that number and without the A it is something about an OTA transmission update. If GM sends you an exchange component then they should be sending along some instructions about how to return it or it will simply go back to the core center...
Forum - 04/08/2024
The problem is GM "updated" the form so that it makes no sense. Basically the agreed on amount is that last figure. Whatever the SM puts in that last field labeled "adjusted balance" is your deductible amount or "participation". I think you said you are...
What Would You Do? - 04/24 - 03/23/2024
... the labor operation for the battery replacement is restricted, the claim was submitted with GM Authorization for review. After reviewing, it was found that the technician entered an incorrect job card number on the first test slip, making the test...
Forum - 01/05/2022
I had sent feedback for this and another reason on the maintenance chart, I'm not sure how happy GM would be that I am sharing it but this is what they said: We appreciate your time for submitting a “Labor Time Request for Review” form, and...
Forum - 07/06/2022
I think CDK transmits the claims when you do a batch submit but GM won't give you an answerback until the system processes them which is the next day. I think GM just parks them until they do the overnight processing. Yes I am on CDK so feel...
Forum - 10/02/2019
... the time and mileage parameters of a Special Coverage repair, the PET should be ran; however, GM states that regardless of the results, dealers should not charge the customer for the repair. This is true when reimbursing a customer for a paid repair...
Re: Parts purchased locally. global pays less. - 05/10/2010
That is the way they told us to do it to.... but.... I have our parts department bill the part at the regular GM cost on the RO & attach a copy of the invoice where they got the part expedited from. I then put the part in the regular causal part field...
Re: HELP - 01/24/2008
Copied from GM P & P manual Article 1.7.1: "• Claims are to be submitted within 30 days following the date of the repair order closing date to expedite prompt credit/payment. • Claims are to be submitted by dealer and received by GM/Saab and paid...
Re: Rental Cars - 10/20/2008
FROM GM MESSENGER: URGENT - DISTRIBUTE IMMEDIATELY Date: May 8, 2008 Subject: Correction for Pontiac G6 Courtesy Transportation Reimbursement Rate To: All US GM Dealers Attention: Service Manager and Warranty Administrator The 2008 edition of the...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/11/2012
... deductbile ($100.00 used in this example) $200.00 â€" balance owed dealer divided by 2 â€" GM responsible for 50%; service contract provider responsible for 50% $100.00 â€" submit this amount to service contract provider (questions about submission...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 09/20/2012
Regular warranty is a straight exchange but with GMPP ISS will charge the dealership for the unit. It gets to be such a mess and then they don't pay the same as GM. It gets confusing some days.
complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
have a vehicle in here with an email from gm for a complimentary lof and tire rotation and inspection for the anniversary of his vehicle. No labor op on email any suggestions???
Reynolds and customer participation - 10/17/2012
... When I enter the amount paid toward the repair in the participation box I would think that GM would then reduce the payment by that amount but it isn't happening. Any suggestions on what I'm doing wrong? Now I have to go into Global and make an adjustment...
Re: Process for over the counter parts - 11/09/2012
... So when in global, whatever costs were approved for labor, that goes into the sublet box. That way GM pays for that and your business manager can cut the outside repair facility a check for labor. ...
Re: BATTERTY PRICING - 11/01/2012
yea only batteries...parts costed out this battery out for 83.49, when i submitted the claim gm costed it out 91.30..with 40% mark up i have a credit of 10.93..Parts dept says the cost is correct..ugh!!!!!!!!
Re: Complaint Codes - 01/21/2013
Was just talking to ADP. Aparently GM STILL hasn't released a fix for the complaint codes. The new codes are in ADP (if you type 'list' in the field you see them there) but aparently there are tables missing that it uses to see if they are compatib...
Re: Dexos credit submissions - 02/01/2013
I'm just starting back with GM after many years as a competitor's warranty admin so this is the 1st I am hearing about this program. Please tell me where I can find this information to get these credits. Thanks!!!
Service Agent Installed Warranty - 02/11/2013
I have a customer with a bad fuel injector. The previous owner had them replaced less than 12K miles ago at a different GM dealer and it is in the warranty history on Global Connect. This would still qualify as a service agent install transaction if I'm...
Re: Who's your boss? - 12/31/2012
I love that fox guarding the hen house. I'm some what surprised that GM doesn't mandate that too. I've never worked at another dealer so I have no comparisons but I think it may be time for a change...
Re: DMA PRE AUTH - 01/10/2013
... support center with approval amounts.Their reply will confirm auth for approval and mustbe from a gm.com or div email address..once the service manager receives the rmail from the dma confirming approval the claim can be submitted.. hope this helps ...
Re: not compatible to ltg - 03/05/2013
THATS THE ONE I USED. T5829 SI 10054. IT WON'T LET ME GM ROUTE IT EITHER, SAYS MUST BE CORRECTED. ANY OTHER IDEAS
Re: Pyramid Repair? or three separate claims - 04/03/2013
... the most likely failed part and calculate a reasonable amount of OLH with proper documentation. GM or self auth as needed. ...
Re: GMPP and Exchange Units (Radios, Clusters, etc.) - 04/03/2013
If you submitted the claim to GMPP you will have to submit an ADD CREDIT under the same claim. Add the a net amount for the amount the supplier billed you plus 25% plus the taxable amount. Submit in net amount and explain in GM auth comments. $......
Transmission Overhauling - 04/03/2013
My Service Department frequently overhauls transmissions. GM pays a flat rate amount based on what failed. Any additional time for diagnosing and other repairs is to be submitted as OLH with broken up time flags to support. Does anyone here have an...
reimbursement for special coverage - 04/12/2013
If a customer brings in a repair done at a non gm garage for a recall reimbursement, do we reimburse them for what the recall would pay or the amount on their invoice they bring in.
Re: Z2262 - 09/10/2013
Can a non Cadillac GM dealer perform and claim a Cadillac maintenance? Where can I find the information on this program? I tried to run one through and it rejected stating not availible at this location.
Re: One line or Two lines - 09/16/2013
... manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats ...
Re: Transportation Check-In Card? - 07/03/2013
The latest Transportation Damage Code Card is located in the GM Policies & Procedure Manual in GlobalConnect, Article 2.1.6. The card is also available in the jlwarranty Member's Area within the Warranty Help Cards link within the Resources tab. Kris...
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: reimbursement for special coverage - 04/16/2013
... the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance...
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
Re: Any new idea's - 04/22/2013
... there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big write off on some of these jobs though!...
Re: Rental Car - 06/06/2013
My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for...
DEPENDENCY FIELD/FLUSH CODES - 06/08/2013
Our dealership recently underwent the gm audit. They are debiting us back for 3 transmission claims in which the dependency field did not show the flush codes. I guess my question is, if the dependency field box does not pop up what Do you do ? I entered...
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Aged claims - 09/10/2014
Just wondering if anyone has had any regular claims that were over looked and now over aged since the ignition switch campaign came out? And if so, is GM being leinent due to the workload?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
Ignition Recall Key Codes - 06/24/2014
... not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time to get the keys to work everything....
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
Re: These recalls are killing me! - 03/31/2014
... and it will reject and not pay if its done before it comes out. If it does you have to send it to GM auth to get paid....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Re: Recall 13426 - 03/19/2014
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Can a non Cadillac GM dealer perform and claim a Cadillac maintenance? Where can I find the information on this program? I tried to run one through and it rejected stating not availible at this location.
Re: One line or Two lines - 09/16/2013
... manager cannot auth for excessive parts and olh's this may help so you can H route this for Gm auth with comments... hope this helps you!! ...
Re: SPECIAL POLICY WITH 50/50 AND GMPP - 09/24/2013
Just so you know....GM has removed the 50% split on this special policy. Looks like it took effect on July 18th, so you should reimburse the customer for their portion. There is a reimbursement labor op in the revised Special Policy Bulletin specifically...
Re: Sublet - 07/02/2013
GM is gonna pay only what the labor op to replace and paint the molding plus mix time and materials pays..When we send our moldings out to be painted i look up the labor op and materials and mix time and send it to the repair shop doing the work and thats ...
Re: Transportation Check-In Card? - 07/03/2013
The latest Transportation Damage Code Card is located in the GM Policies & Procedure Manual in GlobalConnect, Article 2.1.6. The card is also available in the jlwarranty Member's Area within the Warranty Help Cards link within the Resources tab. Kris...
Re: Transmission Overhauling - 04/03/2013
[quote] conny: we sublet our transmission repairs to another gm dealer , they will breakdown the labor for the olh and their gray area is around 5 hours sometimes 4 depending on the repair.. [/quote] Thank you Conny
Re: reimbursement for special coverage - 04/16/2013
... the repair, there's just no way a customer is going to accept that they had to pay more than what GM would, even if it meant we had to cover part of the expense. I just love "policies" that have no absolute answer, there's alway and "except" circumstance...
Re: reimbursement for special coverage - 04/16/2013
It is fustrating, and the customer usually doesn't want to hear an explanation..It would be nice if GM would have the customers submit to customer assistance for their refund instead of having the dealers refund the money..but that will never happen!...
Re: Any new idea's - 04/22/2013
... there hasn't been a lot of upselling on these job cards. People's perception is probably that GM is covering all necessary services and they shouldn't have to pay for anything else. It's a big write off on some of these jobs though!...
Re: Rental Car - 06/06/2013
My last reply does not appear. Is there a problem? Appears, now. What I was trying to say... GM will not pay for rental or shuttle for Warrantiable (CPO) oil changes, anyway. Also, I recently discovered that GM does not reimburse shuttle or rental for...
DEPENDENCY FIELD/FLUSH CODES - 06/08/2013
Our dealership recently underwent the gm audit. They are debiting us back for 3 transmission claims in which the dependency field did not show the flush codes. I guess my question is, if the dependency field box does not pop up what Do you do ? I entered...
Re: Rental Car - 06/11/2013
I was trying to find the GLC for rental when no problem was found. According to jlwarranty training manual the old code was Z1000. Does anyone know if this is still good or has GM done away with it?!
GWM REPORT - 10/01/2014
Is GM site down i cant print out a summary report from yesterday. I also submitted some yesterday at 3pm and checking today it doesnt tell me if its rejected or accepted.
Aged claims - 09/10/2014
Just wondering if anyone has had any regular claims that were over looked and now over aged since the ignition switch campaign came out? And if so, is GM being leinent due to the workload?
WIFI ACCESSORY - 09/18/2014
Looking for a labor op for WIFI package added to vehicle. Parts says its a wireless communication module but I don't see any labor op in the Dealer Install GM Accessory
Re: WIFI ACCESSORY - 09/19/2014
It is not a PDI dealer install. Customer bought the GM accessory WIFI package to add to the vehicle. The vehicle does not have that RPO code either. It will reject as a ZPDI because it is not part of the PDI.
Ignition Recall Key Codes - 06/24/2014
... not get the key codes for. Is there somewhere you can look up the key codes? The first one our gm warranty rep. allowed the OLH, but this last one she rejected. It takes a lot of time to get the keys to work everything....
Re: Stop Delivery Floor Plan Reimbursement - 07/02/2014
... once it is accepted, then I send in the the actual recall. If the recall # doesn't show up in GM Global - when you look in SI/Bulletin or in VIS, wait until it does or the transaction will not accept....
Re: ACCESSORY INSTALLS - 02/10/2015
YOU DON'T NEED LABOR TIME OR PART NUMBERS FOR THIS, GO INTO THE LABOR TIME GUIDE FOR DEALER INSTALLED GM ACCESSORIES INSTALLATION , EACH PART THAT WAS INSTALLED HAS ITS OWN LABOR OP ,MAKE A LINE FOR EACH ACCESSORY SUBMIT THE LABOR OP ONLY !! HOPE THI...
Attachments - 10/15/2014
When scanning a document to be attached to a claim. Do I save the document as a jpeg or a pdf so GM can open it. I've tried both ways and would not let me see it on my computer
Re: RECALL 14309 - 11/03/2014
No bulletin release yet. The most recent communication from GM regarding this recall is from late August, Global Message G_0000198807 (archived). Parts are not currently available. The recall bulletin will be released when parts become available.
Re: April - Share Your Tip! - 05/01/2014
I think one of the biggest challenges I face is making sure the service manager, parts manager, controller, and GM are all on the same page! Keeping everyone in the loop is a bit difficult sometimes with so many things going on right now in the warra...
Re: These recalls are killing me! - 03/31/2014
... and it will reject and not pay if its done before it comes out. If it does you have to send it to GM auth to get paid....
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
Well.. "Normally" GM will pay $38.00 per day for a standard rental. However .. "Special" recall circumstances are a little outside of normal. You will have to detail the circumstances of your " claim " ie. ( under-aged driver, added insurance etc.. etc......
Re: Recall 13426 - 03/19/2014
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Re: ZPTI WITH RENTAL - 02/25/2014
... Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper period of the New Vehicle Limited Warranty requiring warranty repairs (excludes Medium Duty Trucks)....
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
... their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill...
Seat Back Recall13323 - 10/03/2013
... SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
paint repair - 12/20/2013
We ordered a Rear end spoiler for a 2013 GMC Terrain, the first one that came in was damaged, the second one that came in was the same way. They said it looked like the mold that GM was making it from was messed up. So they sent the unit to our sublet...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Re: OLH REJECTION ON TRANSMISSION CLAIM - 04/27/2012
Seems like GM always finds a way to take away something , we are a small town dealer with 2 techs and one is certified we are just under 100% ...he went to class one day this week...good to know about the olh's...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
"Problems Encountered during financial posting" - 02/02/2012
... during financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
... DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check GM P&P 2.1.9 - that has further instructions too. Hope it helps and good luck!...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... My Service Manager brought it to me & asked me about it! No, this is coming from GM... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address....
Re: TRANSPORTATION CLAIM OLH - 04/18/2012
... includes having to remove the headliner. They are telling me that 2.1 includes all of that. GM needs to get rid of JACK COOPER TRANSPORT! UGH!...
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Re: Warrany training - 08/03/2012
I also process Chrysler warranty claims. Once you get used to their system, it is much more user friendly than GM. There is a super forum that you can join for free - www.rockymtnguild.com. Good luck!
Re: Warrany training - 08/07/2012
Thanks everyone for all the help! I am taking online classes now thru Chrysler, trying to learn how they do things! This forum, even though it's geared towards GM, has been most helpful. Worth the $ to JL Warranty just for this resource!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code. ...
WHEELS - 08/21/2012
I thought I remembered seeing a message from GM regarding getting authorization to replace wheels now, but I cannot find it. Does anyone know anything about this?
Re: WHEELS - 08/21/2012
I just had to replace 4 wheels for corrosion around the center cap area last week. I put in a good story and attached pictures, but I did not do a pre-auth. It paid without a problem, no GM auth.
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: POSTING TIME PUNCHES IN - 07/18/2012
According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated...
Re: Debit - 06/27/2012
... getting debited $70.00. One of the three was our fault, other 2 I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will...
Debit - 06/26/2012
So did any of your dealerships get debited back for the those Z2236 or Z2241 coupons. We did and i know of three more that did. GM is looking at every dealership
Re: Debit - 06/26/2012
Yeah, we got one too. GM is figuring out more ways to put the screws to the dealerships. If they would quit making these stupid programs complicated and each one different, we may be able to get a handle on them. NOT HOLDING MY BREATH HERE!!
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
WPC parts returns for 11/02/11 - 11/02/2011
... two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does anyone else have this issue, or does anyone know if these claims are real or not? Thanks in advance...
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
... Coverage and Eligibility: Courtesy Transportation can be made available for: • All GM vehicle purchase and lease customers within the bumper to bumper period of the New Vehicle Limited Warranty requiring warranty repairs (excludes Medium Duty Trucks)....
Re: New Wararanty?? CAC/BRC CCL-HVAC ?? - 08/29/2013
... their vehicle which is good for the 4/60. They might even have a list of specific components that GM extended the warranty coverage for on the letter. Usually this is due to multiple concerns for that area of the vehicle and was done as a goodwill...
Seat Back Recall13323 - 10/03/2013
... SUB and replaced it with Recall 13323. Are we going to be able to submit for the inspections that GM has now decided doesn't apply to several of the vehicles we already ran through the shop? ...
paint repair - 12/20/2013
We ordered a Rear end spoiler for a 2013 GMC Terrain, the first one that came in was damaged, the second one that came in was the same way. They said it looked like the mold that GM was making it from was messed up. So they sent the unit to our sublet...
Re: LABOR ONLY OPS AND LABOR DEPENDANCY FIELD - 04/12/2012
no its not you, i havent submitted anything yet off that bulletin but that happens to me sometimes on wiring repairs i look up a document number and it doesnt ask for it...has to be GM
Re: OLH REJECTION ON TRANSMISSION CLAIM - 04/27/2012
Seems like GM always finds a way to take away something , we are a small town dealer with 2 techs and one is certified we are just under 100% ...he went to class one day this week...good to know about the olh's...
Re: Information on VISS - 06/08/2012
I seem to recall reading somewhere in the not-too-distant past that they were going to be able to add aftermarket Non-GM warranty information to the VIS but I wish I could remember where I read it! This is the first instance I've actually heard about...
"Problems Encountered during financial posting" - 02/02/2012
... during financial posting" followed by Warning 123 " This transaction is being reviewed by GM Warranty Operations" after I hit Submit button when I should be getting my transaction number and payment amount. What the heck is this about, anyone else...
Re: TRANSPORTATION CLAIM OLH - 04/11/2012
... DBC before any repairs start on the car. DBC gives you instructions on how to proceed. Check GM P&P 2.1.9 - that has further instructions too. Hope it helps and good luck!...
Re: Complimentary Anniversary LOF Labor Op - 04/18/2012
... My Service Manager brought it to me & asked me about it! No, this is coming from GM... email address says "Your_GM_Team@emails.generalmotors.com". I sent an email to that address.... hopefully I will hear back and it isn't an automated address....
Re: TRANSPORTATION CLAIM OLH - 04/18/2012
... includes having to remove the headliner. They are telling me that 2.1 includes all of that. GM needs to get rid of JACK COOPER TRANSPORT! UGH!...
Re: how would you submit this claim!! - 08/02/2012
claim rejected code 067 other parts on claim not compatible with labor op E2321..DBC says to h route but when i do that , it tells me GM auth request not allowed--within service agent self auth limits..Now I am confused..suggestions please !!!
Re: Warrany training - 08/03/2012
I also process Chrysler warranty claims. Once you get used to their system, it is much more user friendly than GM. There is a super forum that you can join for free - www.rockymtnguild.com. Good luck!
Re: Warrany training - 08/07/2012
Thanks everyone for all the help! I am taking online classes now thru Chrysler, trying to learn how they do things! This forum, even though it's geared towards GM, has been most helpful. Worth the $ to JL Warranty just for this resource!
Re: AC COMPRESSOR BELT TENSIONER ASSY - 08/09/2012
GM should have a separate labor code for this tensioner. It should not require a closest op. I have done request for reviews in the past successfully pointing out the error of omission. Then they can correct the LTG by adding the necessary labor code. ...
WHEELS - 08/21/2012
I thought I remembered seeing a message from GM regarding getting authorization to replace wheels now, but I cannot find it. Does anyone know anything about this?
Re: WHEELS - 08/21/2012
I just had to replace 4 wheels for corrosion around the center cap area last week. I put in a good story and attached pictures, but I did not do a pre-auth. It paid without a problem, no GM auth.
Re: Warrany training - 07/26/2012
It's been 2 years since I did Chrysler warranty, but they do their own warranty training thru Chrysler Academy. It's alot like what GM is doing now thru global.
Re: POSTING TIME PUNCHES IN - 07/18/2012
According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim diagnosis or not duplicated...
Re: Debit - 06/27/2012
... getting debited $70.00. One of the three was our fault, other 2 I cannot figure out either. GM quite honestly can take these coupons and stick them where the sun doesn't shine if this is how it's going to be with them! The next thing is they will...
Debit - 06/26/2012
So did any of your dealerships get debited back for the those Z2236 or Z2241 coupons. We did and i know of three more that did. GM is looking at every dealership
Re: Debit - 06/26/2012
Yeah, we got one too. GM is figuring out more ways to put the screws to the dealerships. If they would quit making these stupid programs complicated and each one different, we may be able to get a handle on them. NOT HOLDING MY BREATH HERE!!
Re: Debit - 06/26/2012
THE ONLY ONE I USED WAS THE Z2236 ITS BEEN A WHILE SINCE I SUBMITTED ONE , WOULD BE NICE IF GM MADE IT EASY AND USE DIFFERENT LABOR OPS , GUESS I WILL WAIT AND SEE IF I GET ANY...THANKS FOR THE HEADS UP.
WPC parts returns for 11/02/11 - 11/02/2011
... two, and they look like the ones a while back that ended up not being real claims - the ones where GM had a "glitch" in the system. Does anyone else have this issue, or does anyone know if these claims are real or not? Thanks in advance...
Re: N0110 BATTERY - 12/15/2011
Are you looking for info on GM Certified or part warranty? Not sure why you'd be submitting for a battery under warranty on a 07?
Is anyone else on Arkona?? - 11/17/2011
... multiple warranty lines. They show submitted on Arkona's side but nothing comes through to GM. They don't show up on Global connect at all, it's like they turned to vapor and are just gone. I've been on the phone with Arkona for two days now and they...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Special Coverage rejects for T lops - 10/24/2011
... and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage". Is there something I am missing in Reynolds?...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
Re: Late Transaction Summary Report? - 03/02/2012
ITS LISTED UNDER THE MESSAGE FOR THE TIRE WARRANTIES ON HOW TO DO THE CLAIMS.. AND HOW DO THEY KNOW THERE WILL BE PROBLEMS WITH 3-12-12 SUMMARY REPORT THATS WEEKS AWAY ONLY GM
GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: Rental days? - 03/13/2012
I also submitted 5 with no problem before and not H route it. I also did a DBC chat and they said its 5 days. GM loves to confuse us
Re: Rental days? - 03/13/2012
gm does like to confuse us for sure... the service manager must ok the rental...my manager fills out a form when he has excessive rental explaining the reason for each day, when i submit the claim i put all the info for the rental in comments...i make ...
Re: Rental days? - 03/12/2012
Three. It used to be five a few years ago, but not now. Just another way GM is cutting back on costs.
Re: MISCELLANEOUS FUEL - 01/10/2012
Did you get prior ok for fuel charges? I don't think I've ever charged GM for fuel on a warranty ticket because we condider it a necessity for the repair and charge it to the customer or my service department eats it in their policy. If it were me,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: Late Transaction Summary Report? - 03/01/2012
I contacted the GM DBC chat and stated that I can't retreive until around noon (EST). Rep. advised they may have a few problems to fix since adding other countries to system. I expressed my disappointment and frustration with the system since the changes....
Customer reimbursement - 02/21/2012
... hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
GMIN Conversion-Matching Training - 05/10/2010
Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they say it...
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: GMIN Conversion-Matching Training - 05/10/2010
Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM?
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
Re: HVAC ODOR - 07/01/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems....
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: Pro-rated tire warranty question - 08/16/2010
Not for sure but I would think it is the price including the markup that gets pro-rated. That's what GM will pay off of so that's what I'd pro-rate off of.
NEW RENTAL RATE QUESTION... - 05/11/2010
... (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt real specific on what is a tier 1 vs tier 2......
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
... multiple warranty lines. They show submitted on Arkona's side but nothing comes through to GM. They don't show up on Global connect at all, it's like they turned to vapor and are just gone. I've been on the phone with Arkona for two days now and they...
Cust Reimbursement - SC#10240 - 12/07/2011
I have a customer seeking reimbursement for repairs he had made at a small repair shop .... then received the Special Coverage letter ---- my question is ?? The part listed is not a GM PT#, can he still seek reimbursement ??
Special Coverage rejects for T lops - 10/24/2011
... and cannot locate anything. Any claim for Special Coverage rejects and I have to fix it in the GM site by selecting "Is this special coverage". Is there something I am missing in Reynolds?...
Sublet Windshield Replacement under Warranty - 10/03/2011
I have a job card that we replaced a GM windshield due to flaws within the glass. I'm not familar with sublet so I'm wondering if you submit with the labor op C0034 even if it was sublet?
Re: Late Transaction Summary Report? - 03/02/2012
ITS LISTED UNDER THE MESSAGE FOR THE TIRE WARRANTIES ON HOW TO DO THE CLAIMS.. AND HOW DO THEY KNOW THERE WILL BE PROBLEMS WITH 3-12-12 SUMMARY REPORT THATS WEEKS AWAY ONLY GM
GMPP PARTS MARKUP ??? - 03/06/2012
I seem to keep coming across markup error from out parts dept (between what gets posted & what E.P.I.C. states) ..... What "exactly" is the markup amount that GMPP pays (a certain % / GM List ??????)
Re: Rental days? - 03/13/2012
I also submitted 5 with no problem before and not H route it. I also did a DBC chat and they said its 5 days. GM loves to confuse us
Re: Rental days? - 03/13/2012
gm does like to confuse us for sure... the service manager must ok the rental...my manager fills out a form when he has excessive rental explaining the reason for each day, when i submit the claim i put all the info for the rental in comments...i make ...
Re: Rental days? - 03/12/2012
Three. It used to be five a few years ago, but not now. Just another way GM is cutting back on costs.
Re: MISCELLANEOUS FUEL - 01/10/2012
Did you get prior ok for fuel charges? I don't think I've ever charged GM for fuel on a warranty ticket because we condider it a necessity for the repair and charge it to the customer or my service department eats it in their policy. If it were me,...
Re: CBG PRE-OWNED LIMITED - 01/25/2012
We have a misc. code set up that I bill any extra amount that GM won't pay to advertising. Doesn't show as an 'internal' job on the RO but is shows the extra amount being taken off so it does the job.
Re: Late Transaction Summary Report? - 03/01/2012
I contacted the GM DBC chat and stated that I can't retreive until around noon (EST). Rep. advised they may have a few problems to fix since adding other countries to system. I expressed my disappointment and frustration with the system since the changes....
Customer reimbursement - 02/21/2012
... hub bearing replaced at an aftermarket shop and is still covered under powertrain. They did use a GM part, so I just need to put the claim in and put the dollar amount in the customer reimbursement field? I've never done one of these. :-(...
GMIN Conversion-Matching Training - 05/10/2010
Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they say it...
Re: DA report replacement? - 05/10/2010
There is training in GM Training. It is the Global Warranty Advanaced Training. It shows how to use the new reports and how to get to them. After taking the training I could not get to the reports through Global Connect. When I go into the Global...
Re: GMIN Conversion-Matching Training - 05/10/2010
Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM?
Re: NEW RENTAL RATE QUESTION... - 05/17/2010
Glad you guys brought this up. I 'assumed' tier 1 was the previously 37/day vehicles and tier 2 was the previously 42/day vehicles, but on closer look, you are right that only Caddy's get the higher rate. GM strikes again!
Re: WPC returns for 08/25/10 - 08/26/2010
i pulled all mine and waited till today to see if they made a mistake again,and they were off the list..but i will keep them out you never know about GM
Re: HVAC ODOR - 07/01/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems....
Miscellaneous electrical supplies labor op N6608 - 07/07/2010
I have wiring and connectors with no GM part number that a tech used to rewire on a 2008 Chevy Uplander handicap conversion van. The wiring and connectors come to $28.00 - I put it under miscellaneous item but it rejected. Is there any way to get paid...
Re: WPC returns for 08/25/10 - 08/25/2010
I almost sent mine off, I printed the shipping labels, and was just about ready to send them off, then saw the message from GM. It will be interesting to see how many parts they get from us!
Re: Pro-rated tire warranty question - 08/16/2010
Not for sure but I would think it is the price including the markup that gets pro-rated. That's what GM will pay off of so that's what I'd pro-rate off of.
NEW RENTAL RATE QUESTION... - 05/11/2010
... (that used to be $42) or do those type of rentals fall under the tier 2 category and are now $47? GM wasnt real specific on what is a tier 1 vs tier 2......
Re: srta trans warranty - 09/22/2010
Most over the counter sales are parts only. But engines and transmissions include the labor. The GM Dealer Quick Reference chart on Replacement Parts Warranty lists all the variables. It's a downloadable chart from the P&P. I have that list taped...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
[quote] Mark: Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our...
Re: Warranty Rental VIN - 09/02/2010
... only see 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
SULEV Emission Limited Warranty - 12/10/2010
Does anybody know what the above SULEV Emission Limited Warranty is? I cannot find it in GM service p&p. We have a 2006 Pontiac Grand Prix in our shop that shows this warranty, which is seperate from the Emission Limited Warranty
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
part warranty in ref. to transmission coverage - 04/30/2010
... of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
Re: CERTIFIED USED - 04/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... THE 26TH BECAUSE REJECTING JUST MEANS YOU HAVE TO RE-ENTER IT AGAIN ANYWAY ---- HAS ANYONE FROM GM BEEN IN CONTACT WITH YOU REGARDING THE TRANSITION OF THE NEXT FEW DAYS TO GUIDE YOU THRU, WE HAVENT HEARD A WORD...
Re: Payments auto post? - 03/09/2010
ADP has a 310-page PDF document entitled GM US APPLICATION USER GUIDE that discusses how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional time to perform repairs. ...
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... as the oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35....
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: PRE-AUTH - 04/08/2011
... THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
Re: wrong mileage - 04/08/2011
... YOU SUBMITTED A CLAIM AND IT WENT THROUGH WITH THE WRONG MILEAGE I WOULD PROBABLY EMAIL OR CALL MY GM WCS AND SEE IF THEY COULD FIX IT....
Certified Service - 03/22/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year?...
ADP and electronically submitting warranty - 03/08/2011
We just switched to adp and can now work through adp to submit our warranty. After I do the transmission, how long does it take for GM to recognize, review and accept/reject the claims? An hour? A day?
Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
... only see 1 in 10 of the rentals on there. We have finally got the Enterprise folks educated on the GM only vehicle deal. I think they have put up a big sign to remind themselves. No ticky-no laundry....!!...
REYNOLDS: NEW AUTH SCREEN - 11/05/2010
ON THE NEW "AUTH" SCREEN ..... HOW CAN YOU DELETE SOMETHING YOU PUT IN WRONG ?? EX: I USED SELF AUTH E UNDER #4 SERVICE MANAGEMENT AUTH WITH COMMENTS UNDER #5 ---- BUT TURNS OUT IT REQUIRED GM AUTH UNDER #3 ... HOW DO YOU GET RID OF COMMENTS ON #5
Re: ANYONE ORGANIZED? - 09/17/2010
GM always changes things for sure..i didnt have all this help back in 1973 when i first started doing warranties but its a good feeling to know its there now, i learn something new all the time
SULEV Emission Limited Warranty - 12/10/2010
Does anybody know what the above SULEV Emission Limited Warranty is? I cannot find it in GM service p&p. We have a 2006 Pontiac Grand Prix in our shop that shows this warranty, which is seperate from the Emission Limited Warranty
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/03/2010
Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM.
part warranty in ref. to transmission coverage - 04/30/2010
... of the transmission 3/100,000 coverage, yet the l.op does not... the system blocks me from GM authorization (Hroute) i dont know how to proceed, does anyone have any ideas... thanks......
Re: CERTIFIED USED - 04/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. Global message G_0000...
Re: GLOBAL WARRANTY (transistion) - 03/04/2010
... THE 26TH BECAUSE REJECTING JUST MEANS YOU HAVE TO RE-ENTER IT AGAIN ANYWAY ---- HAS ANYONE FROM GM BEEN IN CONTACT WITH YOU REGARDING THE TRANSITION OF THE NEXT FEW DAYS TO GUIDE YOU THRU, WE HAVENT HEARD A WORD...
Re: Payments auto post? - 03/09/2010
ADP has a 310-page PDF document entitled GM US APPLICATION USER GUIDE that discusses how to set his up (amongst lots and lots of other things). It's available from ADP's website IF you have a log-in and the correct authorizations. Otherwise, drop me an...
Does anyone know if Gmpp pays for Z5000 or Z5001 ? - 02/25/2010
We had to overnight a part on a GMPP claim. I want to know for future work orders if Gmpp pays for overnight or out-purchase on parts...looked at tsb#99-00-89-021 and it doesn't seem to mention gmpp only Gm warranties..
Re: LIFT KIT R AND R TO REPAIR VEHICLE - 03/02/2010
... to get access or to do a warranty repair,the labor is customer responsibility. I don't think Gm will pay any OLH time for something like this due to truck has be modified causing tech needing additional time to perform repairs. ...
Payments auto post? - 03/05/2010
Maybe I am losing my mind, but did I read somewhere that you can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way?
BULLETIN WITH OVERNIGHT FREIGHT - 03/31/2010
TRYING TO CLAIM BULLETIN 10-09-41-002 ON A 2010 MALIBU, WE HAD TO OVERNIGHT THE CONNECTOR PT 20968489 --- MY SUBMISSION KEEPS REJECTING FOR 078: NET ITEM PART NOT ALLOWED WITH LABOR OP --- I HAVE TRIED TO SEND FOR GM AUTH, NO PREVAIL
Re: #10023 CAMPAIGN - 03/25/2010
SUBMIT THE V2223 FIRST,THE SUBMIT THE V2226 NEXT,EVNE THOUGH IT DON'T SEEM RIGHT,YOU HAVE TO SELF AUTHORIZE WITH A B AS A REPEAT REPAIR TO GET IT PD(HERE GOES THOSE B'S,HA!)SEEMS LIKE THERE WOULD BE A BETTER SOLUTION FROM GM THAN THAT!
OVER THE COUNTER PARTS WARRANTY VERSUS INSTALLED - 03/26/2010
ON OVER THE COUNTER PARTS WARRANTY DO YOU KEEP THEM FOR FIFTEEN DAYS LIKE NORMAL PARTS WARRANTY OR DO WE SEND THEM TO GM SOMEHOW....NOT SURE HOW IT ALL WORKS YET....ANY INFO AND ADVICE WILL BE GREAT!!!!!! THANKS IN ADVANCE
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/30/2010
... as the oil changes are supposed to be reduced to $20. [/quote] Yes, we are collecting from GM based on what the specific vehicle is meant to have, if the factory recommended oil change is regular oil, we collect $20, if it's synthetic we collect $35....
Re: PDI ADDS - 03/30/2010
I haven't had to do one of these yet myself but GM clarification bulletin #2 (G_0000050657) says that you submit a ZPDI claim with labor op Z6998 with the time as "additional published time" not base time. Hope this helps!
Re: Bypassing GMPP on the old system was AG auth how is it done these days ? - 03/18/2010
NOT SURE WHAT YOU MEAN BY BYPASSING GMPP-IF YOU MEAN YOU WANT TO GOODWILL A REPAIR INSTEAD OF SUBMITTING TO GMPP THEN ENTER IT AS ZREG WITH GM AUTHORIZATION. IF YOU ARE JUST WAIVING THE DEDUCITIBLE THEN USE ZSCT AND DEALER AUTH TO WAIVE THE DEDUCTIBL...
Re: part pick up fm another dealer for a used vehicle - 04/13/2011
Unless it's a safety concern or recall, it isn't a warranty issue. GM won't pay for reconditioning a used vehicle for sale. If it is a warranty issue, yes, you can claim the difference. You need a copy of the parts receipt attached to the hard copy and...
Re: partial warranty block? - 04/07/2011
Without looking up the labor ops, I'd say the owner of this Colorado CHIPPED the engine. As far as my memory goes, GM will not pay out on those labor ops for that vehicle because of a previously designated alteration of the vehicle.
Re: PRE-AUTH - 04/08/2011
... THEN IT SHOULD TAKE YOU TO THE NEXT SCREEN IMMEDIATELY WHERE YOU WOULD START MAKING CHOICES FOR GM OR MIC.....I JUST TRIED IT AND IT WORKED. GOOD LUCK....
Re: wrong mileage - 04/08/2011
... YOU SUBMITTED A CLAIM AND IT WENT THROUGH WITH THE WRONG MILEAGE I WOULD PROBABLY EMAIL OR CALL MY GM WCS AND SEE IF THEY COULD FIX IT....
Certified Service - 03/22/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year?...
ADP and electronically submitting warranty - 03/08/2011
We just switched to adp and can now work through adp to submit our warranty. After I do the transmission, how long does it take for GM to recognize, review and accept/reject the claims? An hour? A day?
Re: ADP and electronically submitting warranty - 03/10/2011
IF YOU SUBMIT THEM ONE AT A TIME TO GM THEN YOU CAN GO BACK INTO PMT AND PUT THE RO IN AND IT WILL SHOW IF IT WAS ACCEPTED AND PAID OR REJECTED....THEN YOU CAN FIX AND RESUBMIT THEN IF YOU NEED TO....IF YOU HAVE ANY OTHER QUESTIONS OR THIS DOESNT MAKE...
Re: Towing - 03/11/2011
... Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: We need your warranty success story! - 01/20/2011
When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/27/2010
I have found it easier to do my claim on GM Global, get it submitted then go back to Reynolds and invoice it after I've got the final total confirmed. I'm not sure if I'm saving time or not! But, it works.....
VIN BREAKDOWN - 02/17/2011
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
Refrigerant - 05/11/2011
Does anyone know how GM pays for refrigerant? Is it by the pound or ounce and how much per? I am trying to figure out how to submit this claim, I thought they paid by the pound. I submitted for quantity of 3 (pt # 12356150) and the transaction log shows...
Re: RECALL #10355 - 05/03/2011
... obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Add on for Labor Op K7251 - 06/21/2011
... code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....any suggestions?...
labor op code - 07/07/2011
... my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: Volt - Flat tire - 08/23/2011
Lookup GM empowerment process bulletin G_0000081630. I would use Z7410 for goodwill maintenance or you could use Z2301 for Volt suprise and delight items, but this one only allows for $30, so if repair is more than that I would the first one.
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Customer Enthusiasm - 07/22/2011
... 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made...
2011 Malibu paint issue - 07/21/2011
... to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her that if the scratching continued, GM would continue to repair the damage (the same way) as long as she owned the car. Now comes the...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Forum - 09/19/2007
... the IDL refers to subsequent replacements of that non-branded windshield, there would not be any GM warranty on that component....
Forum - 09/19/2007
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order....
... Warranty" tab and then "View Service Agent Profile". Change the drop down box on the page to GM-US then click "Other Items Not Allowed" and at the bottom it shows your towing amount limit....
DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 03/30/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM?...
Re: We need your warranty success story! - 01/20/2011
When I started working as a GM warranty admin, I was at a dealership that had J&L submitting all their claims. I attended a workshop and began learning. I moved on to another GM dealership who had never used J&L. The warranty schedule was 24+ pages...
Re: REYNOLDS SYSTEM STORIES NOT COMPLETE IN GLOBAL - 12/27/2010
I have found it easier to do my claim on GM Global, get it submitted then go back to Reynolds and invoice it after I've got the final total confirmed. I'm not sure if I'm saving time or not! But, it works.....
VIN BREAKDOWN - 02/17/2011
Does anyone know where I can find info to break down the VIN. We used to get a card every year from GM and I can't seem to find it anywhere. Thanks in advance for any help.
Re: TIRES - 12/14/2010
I don't this you can submit for a road force balance. GM only allows for a regular mount and balance, time is under op code.
Accessories for "Business Choice" Sales Program - 05/17/2011
We have several customers who purchased vehicle through the "GM Business Choice" incentive program. They are entitled to certain equipment packages at N/C. The accessories are not part of the original equipment so I assume I add them as an "I" op but...
Refrigerant - 05/11/2011
Does anyone know how GM pays for refrigerant? Is it by the pound or ounce and how much per? I am trying to figure out how to submit this claim, I thought they paid by the pound. I submitted for quantity of 3 (pt # 12356150) and the transaction log shows...
Re: RECALL #10355 - 05/03/2011
... obtain wholesale authorization". I put overnight freight in "parts expedite" box and routed for GM auth with good story. ...
Re: labor operation - 04/26/2011
I think the S0011 would be the correct op code, but because it is restricted you will have to submit it to GM for authorize with a good story. One thing you could try is using the op code for the ignition cylinder (E7200)it used to have time to code...
RECALL #10355 - 04/29/2011
HAVE A VEHICLE IN FOR RECALL #10355, STATES TO SUBMIT AS ZFAT/T5814/GM AUTH DUE TO NOT LOADED IN SYSTEM FOR 2006/2007 .... WE HAD TO OVN THE PART-BUT IT REJECTS #078/NET ITEM FREIGHT/POSTAGE NOT ALLOWED WITH LABOR OP ------ ANY SUGGESTIONS
Re: Would you submit this as warranty? - 04/20/2011
I wouldn't submit it as warranty. Not when they didn't question if it was covered or bring you into the mix for an opinion. Why take it to a sublet source instead of using GM parts? Not warranty by any stretch of the imagination.
MULTIPOINT INSPECTIONS - 05/14/2011
My service mamnger told me yesterday that GM does not want us doing multipoint inspections on vehicles that are in for warranty work? Has anyone else heard of this?
I LABOR OP - 06/20/2011
TRYING TO FIND A INSTALL LABOR OP FOR A GM 6 DISC CHANGER.ANY IDEAS.THOUGHT ABOUT USING THE VIDEO DISC PLAYER.IF NOT NO BIGGY I JUST WONT RUN ONE THANKS.OH AND ITS FOR A GMC 2011 2WD PICKUP TRUCK
Add on for Labor Op K7251 - 06/21/2011
... code with it but it rejected saying that the base labor hours for labor code K7251 was reduced to GM labor file time....any suggestions?...
labor op code - 07/07/2011
... my manager said and it always comign back as Unaccepted, what an i doing wrong? I even sent it to GM authorzations and still :unaccepted: i need some help to as way its not going throgh...
Re: I op codes - 08/31/2011
You would you use the I Labor codes when a customer purchases Gm accessories like step bars or tow hooks,with using Zset.That way if they have a defect of some sort you could warranty the item.
Re: Volt - Flat tire - 08/23/2011
Lookup GM empowerment process bulletin G_0000081630. I would use Z7410 for goodwill maintenance or you could use Z2301 for Volt suprise and delight items, but this one only allows for $30, so if repair is more than that I would the first one.
Re: claiming window glas in recall 07273. - 09/22/2011
Looks like the glass isn't included in the detail of the recall. I'd assign GM auth on it and let your area manager know it's coming. Or maybe add another line for replacing the glass as damaged due to recall failure. Not sure.
Re: Customer reimbursement - 09/26/2011
The way I read the bulletin it only has to be a GM part that was replaced and doesn't matter where they got it installed. Correct?
Customer Enthusiasm - 07/22/2011
... 2 new keys/key fobs for their vehicle due to problems we had getting them cut. They come from GM cut backwards. We were able to find blank ones and get them cut at another dealer. Now, is this customer enthusiasm? I know there have been changes made...
2011 Malibu paint issue - 07/21/2011
... to have us perform the repair this way (she hated the idea of tape on her new car) after our GM rep said to tell her that if the scratching continued, GM would continue to repair the damage (the same way) as long as she owned the car. Now comes the...
DIESEL COVERAGE W/DEDUCT PAID BY GMPP - 06/14/2011
Have a multiple GMPP Job card..... 1-line is covered by diesel warr w/$100 deduct (MAF Sensor) -- on reynolds system, how do I submit so I get paid by both GM for repair & GMPP for deduct within same line ???
Forum - 09/19/2007
... the IDL refers to subsequent replacements of that non-branded windshield, there would not be any GM warranty on that component....
Forum - 09/19/2007
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order....
Re: 2007 CHEV TAHOE (OP CODE HELP) - 01/29/2008
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
HYBRID WARRANTY - 02/06/2008
... Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: DEX-COOL PROTECTION - 04/07/2008
... MAINTENANCE BY THE 30,000 MILE MAINTENANCE, SUCH AS A COOLANT FLUSH. THUS, THIS WOULD NOT BE A GM WARRANTED COVERED SERVICE. ID 1570298...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
Re: LOCAL FREIGHT & OVERNIGHT FREIGHT - 04/07/2008
... Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... THE MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: goodwill Special Policy - 01/17/2008
... with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
Re: WINS E-Claims - 01/11/2008
Have only used wins-e claims once during a buy sell.seems like alot of work to me.we use ADP, enter claim information when closing repair order and transmitt to GM using DCS.Any rejects I enter in DCS and send back.
50/50 split guidlines - 01/04/2008
... at customer rates. My Service Manager insists that all dealers do it this way, but I was sure that GM says you are not allowed to make money from the customer on Goodwill splits. Thanks....
RO'S WITH PARTS ON ORDER - 12/19/2007
... A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O PARTS FOR 60 DAYS INSTEAD OF 30) BUT WHAT IS THE "LEGAL" WAY TO HANDLE THE PAPERWORK....
OVERNIGHT / LOCAL FREIGHT - 12/20/2007
... 1ST LINE HAS Z5001/OVN FREIGHT WITH LO#K6560 --- THEN I HAVE A 2ND LINE FOR LO#K7000 WHICH OUR GM FIELD ENGINEER WAS INVOLVED & IT HAS A PQC CASE # WHICH WILL HAVE TO BE CLOSED THAT HAS Z5001/OVN FREIGHT ON IT...
Re: WINS E-Claims - 12/24/2007
... again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
Re: WINS E-Claims - 12/27/2007
... in ERA first to completely close out the RO then manually put information in E-claims to submit to GM for payment. E-claims is easy to pull up information for rejected claims, review of claims, etc. by using the RO number only. E-claims is great by having...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Thanks - 09/20/2007
... the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufacturers, teehee ...
Dealer World - 10/25/2007
... there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope th...
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
Warranty Book - 09/25/2007
I attended the J&L class when I worked for another GM dealership. When I left, I didn't take the book I got from class, as I felt it belonged to them since they paid for me to go. Is it possible to purchase another book? Would love to have that as a ...
Forum - 09/25/2007
... to time punch when a tech can punch in on a job and work on something else, also why punch in when GM or any car line has the time set in warranty, I can see for oo time or olh but you can still punch in on a warranty job and go to lunch and get ext...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
Rhonda, if you have access to dealerworld have your admin person give you access to GM Epic.very good tool for finding descripitons of parts.I use this all the time,great time saver.can also check parts prices when they mess up.
Re: P&P 1.6.2 sect. k AND BODY SHOP - 01/30/2008
I would think the answer would be yes, 'specially if you have a warranty r-o. We have to sublet to a body shop and they are required to stick to the GM rules and regs as laid out in the P&P.
HYBRID WARRANTY - 02/06/2008
... Warranty and Owner Assistance Information from the Owner's Warranty Books publication. Access the GM New Vehicle Limited Warranty Information; which includes hybrid. From SI: Hybrid Specific Warranty For vehicles sold in the United States, in addition...
HELP - 01/24/2008
Hi. Can someone please tell me what the time limit is to submit warranty to GM. I have only been doing this for 4 months and I am getting different answers from coworkers. Thanks
Re: LEAK TESTING - 02/20/2008
If your parts dept. charges out the dye with the GM part# you should be able to put it in the parts field as a normal part even on the not duplicated labor op. Would save having to H-route. May still have to for the OLH-we don't usually give OLH if they...
Re: GOODWILL/EMPOWERMENT - 03/11/2008
NEVERMIND, I FOUND THE POLICY 1.2.2.12 - Reconditioning WHICH STATES: Under no circumstances are used vehicles being traded, purchased from the GM Auction,or in dealer inventory eligible for goodwill adjustment repairs. I KNEW I READ THAT SOMEWHERE!
batteries - 02/28/2008
Ok I hate Batteries... I have a customer who purchased a battery. They are out of warrenty however the battery they purchased had to be replaced. I thought acdelco pays for the battery and gm pays the labor. HELP ME OUT SOMEONE !!!
Re: DEX-COOL PROTECTION - 04/07/2008
... MAINTENANCE BY THE 30,000 MILE MAINTENANCE, SUCH AS A COOLANT FLUSH. THUS, THIS WOULD NOT BE A GM WARRANTED COVERED SERVICE. ID 1570298...
Re: COMPLAINT & FAIL CODES - 04/07/2008
THE CC/FC NOT ONLY HELPS GM TO IDENTIFY WHAT THE CUSTOMER STATES/ACTIONS OF FAILED PARTS, BUT DIFFERENTIATES BULLETINS, RECALLS, AND CUSTOMER SATISFACTION CLAIMS. UTILIZING PROPER CODES FOR CC/FC IS EFFECTIVE TO DECREASE TIME SPENT IN CLOSING OUT REPAIR...
Re: LOCAL FREIGHT
... Also P&P 1.5.18- Neither place really spells out when you can use it other than "any applicable GM Warranty period." However I have been told by AVM's and others Reg. Warranty, Claim types B,C,N, and goodwill you can claim it, but not special policy's...
Re: COMPLAINT & FAIL CODES - 04/09/2008
... THE MANAGER ALWAYS SAY 'THATS NOT HOW HOLLY DID IT OR WANTED IT' THATS WHO I REPLACED. I SHOWED MY GM WHAT I DEAL WITH NOW HE WONT PAY THE TECHS IF THE STORY DOESNT PASS MY STANDERDS. I ALSO GOT SICK OF HEARING PART BAD OR INOP. I CANT EVEN GET MY TECHS...
Re: goodwill Special Policy - 01/17/2008
... with prepaid label to send back.dont think you can claim for freight as clusters do not have a GM part nmbr that will go through the WINS system....
Re: WINS E-Claims - 01/11/2008
Have only used wins-e claims once during a buy sell.seems like alot of work to me.we use ADP, enter claim information when closing repair order and transmitt to GM using DCS.Any rejects I enter in DCS and send back.
50/50 split guidlines - 01/04/2008
... at customer rates. My Service Manager insists that all dealers do it this way, but I was sure that GM says you are not allowed to make money from the customer on Goodwill splits. Thanks....
RO'S WITH PARTS ON ORDER - 12/19/2007
... A PART - THE ADVISOR WILL HOLD THAT RO IN A "HOLD FILE" UNTIL THE CUSTOMER RETURNS ( I BELIEVE PER GM WE KNOW HAVE TO HOLD S/O PARTS FOR 60 DAYS INSTEAD OF 30) BUT WHAT IS THE "LEGAL" WAY TO HANDLE THE PAPERWORK....
OVERNIGHT / LOCAL FREIGHT - 12/20/2007
... 1ST LINE HAS Z5001/OVN FREIGHT WITH LO#K6560 --- THEN I HAVE A 2ND LINE FOR LO#K7000 WHICH OUR GM FIELD ENGINEER WAS INVOLVED & IT HAS A PQC CASE # WHICH WILL HAVE TO BE CLOSED THAT HAS Z5001/OVN FREIGHT ON IT...
Re: WINS E-Claims - 12/24/2007
... again into wins. Once you select all and hit save/submit button it automatically goes thru to GM. Dont forget to select all lines first though....
Re: WINS E-Claims - 12/27/2007
... in ERA first to completely close out the RO then manually put information in E-claims to submit to GM for payment. E-claims is easy to pull up information for rejected claims, review of claims, etc. by using the RO number only. E-claims is great by having...
Open Recall - 12/14/2007
to close recall you can also submit a CAM-01 report.reference P&P article 6.1 page 8. or in GM messenger pull up bulletin WIR20040048.Form is attached.
Thanks - 09/20/2007
... the part one thing and the parts department calls it something else! Guess after a few years of GM I'll figure it out. I'm used to working with Japanese manufacturers, teehee ...
Dealer World - 10/25/2007
... there are alot of labor ops not listed in LTG and are bulletin specific.I have excess to GM messenger which lists all new warranty bulletins and check this daily.print out the ones that ones have labor times that will not be published in LTG.hope th...
Battery Pricing - 11/27/2007
I have been told by my parts manager that GM has bumped the prices on batteries - but my claims seem to reject for pricing..... does anyone know if there actually has been a pricing increase or is the most current J&L Warranty listing still in effect...
Warranty Book - 09/25/2007
I attended the J&L class when I worked for another GM dealership. When I left, I didn't take the book I got from class, as I felt it belonged to them since they paid for me to go. Is it possible to purchase another book? Would love to have that as a ...
Forum - 09/25/2007
... to time punch when a tech can punch in on a job and work on something else, also why punch in when GM or any car line has the time set in warranty, I can see for oo time or olh but you can still punch in on a warranty job and go to lunch and get ext...
Forum - 09/25/2007
We order our clusters and radios through Technicar. I have parts get with them and get us a credit. Technicar in turn submits the cluster to GM. Maybe Chrysler does it different, but it's something you can check into.
New Goodwill Guidelines - 09/19/2007
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill...
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Re: Tire Warranty - 06/25/2008
... DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Another goodwill question... - 07/09/2008
... P&P and claims, but cannot find anything. Also, what does MIC stand for? I am not sure if GM will goodwill this. Any Suggestions???...
Re: Collateral Damage - 06/11/2008
Thanks, GM brake claims still confuse me. How about this one... 2007 Impala, brake pulsation. Tech turned front rotors & replaced both front pads. Put it all together & still had really bad pulsation. Another tech replaced rotors. Same visit, same...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: RPO CODES - 06/06/2008
... mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: COMPONENT LETTER - 05/16/2008
... operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
I agree that GMPP must be billed first (if it is a covered component on their policy). Our AVM will only goodwill these I-shafts up to 70K... wow, 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's...
Re: Cracked pads - 05/23/2008
You might want to run a GM viss to see if any other brake repairs were made on this car in the last 12 months. (H0122- front brake rotor refinishing) or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
I submit 80-100 claims per day to GM. I also do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: CROSS-LINE WARRANTY - 09/17/2008
Theres some great info. provided in GM messenger dated 8-20-08 regarding crossline warranty policy... i.e. how to process a Saturn claim in Reynolds system... hope this helps.
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Courtesy delivery (dropship) PDI - 09/24/2008
... Inc. How do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009...
Re: GMPP AND TAXES - 10/10/2008
gm used to pay the tax however in recent weeks they will no longer pay tax. check with your state tax dept. here in NY you must collect the tax on any deductible
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory...
Re: cadillac premium care - 07/17/2008
you can do a search for the cadillac owner communication program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you...
RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/06/2008
SORRY GUYS, I GUESS I'VE NEVER HAD THIS BEFORE. CAN YOU SUBMIT FOR RENTAL Z7901 AND ONE WAY COURTESY SHUTTLE Z7910 $5.00 ON THE SAME RO TO GM? THANKS FOR ANY HELP!
Re: Claim Lost in the Black Hole???? - 08/12/2008
... has a case on it but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for...
I know that GM has extended the guidelines in which management can use goodwill. I am looking for something that it easy to read that will let me know what these guidelines are. Most importantly, I need to know how far on mileage/time we can go to goodwill...
SUBLET CODE S1 - 09/19/2007
Does anyone have a list of what operation numbers allow the .2 to be added for sublet admin fee. I know that GM took it away then gave it back to us
Re: Tire Warranty - 06/25/2008
... DBC and see what they say.also might be able to do this under extended empowerment process for GM dealerships.ask your AVM about....
Another goodwill question... - 07/09/2008
... P&P and claims, but cannot find anything. Also, what does MIC stand for? I am not sure if GM will goodwill this. Any Suggestions???...
Re: Collateral Damage - 06/11/2008
Thanks, GM brake claims still confuse me. How about this one... 2007 Impala, brake pulsation. Tech turned front rotors & replaced both front pads. Put it all together & still had really bad pulsation. Another tech replaced rotors. Same visit, same...
07035 - 06/11/2008
WHAT DO YOU DO WHEN A VEHICLE STILL SHOWS CAMPAIGN OPEN BUT YOU COMPLETED THE SAME REPAIR UNDER A SPECIAL POLICY LABOR OP. WE HAVE A CAR WE DID THE SPECIAL POLICY IN MARCH NOW GM COMES OUT WITH A RECALL.
Re: RPO CODES - 06/06/2008
... mean, i.e. - LT4= 1996 Engine Gas, 8 cyl, 5.7L, JFI, High Output.... I use it a lot. It's called GM Production Option Booklet....
Re: RESTRICTED LABOR OPS - 05/30/2008
I don't believe GM has "restricted" labor ops. The only thing I could think of was labor ops you have to call PQC for like transmissions and engines.
AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/24/2008
... GETS TAKEN CARE OF THROUGH THE PARTS DEPARTMENT. IS THERE A WAY TO SUBMIT THE LABOR ONLY TO GM TO GET MY TECH PAID? ANYTIME I'VE SUBMITTED THE LABOR OP FOR A BATTERY I GET REJECTED IF IT'S AFTERT THE 36/36....
Re: COMPONENT LETTER - 05/16/2008
... operations, Owner Loyalty Certificate, OnStar active account extension, Maintenance Certificate, GMPP Maintenance Coverage, Component Coverage Letter and GMPP Mechanical Coverage. **Labor operation tool: Z7091: non warranty and incidental expense...
Re: "STEERING SHAFT" CONCERN - 05/08/2008
I agree that GMPP must be billed first (if it is a covered component on their policy). Our AVM will only goodwill these I-shafts up to 70K... wow, 90K? I like the idea of the 50/50 split as it encourages the customer to have ownership of their vehicle's...
Re: Cracked pads - 05/23/2008
You might want to run a GM viss to see if any other brake repairs were made on this car in the last 12 months. (H0122- front brake rotor refinishing) or (H0132- rear brake rotor refinishing) If so, then that is why the claim rejected for Labor op requires...
Re: Quantity of Claims Submitted & Other Duties - 03/19/2008
I submit 80-100 claims per day to GM. I also do the claims for UD,Isuzu,Caterpillar(Empire Power),and Workhorse. I am also responsible for special order parts,rental payables,tech time,extended warranty claims,overseeing the billing/cashiering,service...
Re: Part #'s do not meet GM's Requirements - 04/30/2008
Craig - all of the parts you have listed on your RO "are" listed as GM part #'s ?? & you "should not" have the cleaner billed out, do you ??? Is this a new claim or a reject ??
Re: Freon? - 04/30/2008
IF IT DOESNT HAVE A GM PART # I WOULD PUT THE COST IN NET IF IT EXCEEDS $25.00 I H ROUGHT IT WITH A DISC. IT USUALLY PAYS
Re: CROSS-LINE WARRANTY - 09/17/2008
Theres some great info. provided in GM messenger dated 8-20-08 regarding crossline warranty policy... i.e. how to process a Saturn claim in Reynolds system... hope this helps.
Re: Maintenace Website from Newsletter. - 08/29/2008
Mark,did find a article about this in automotive news however you have to have subscripition to view the whole thing.we have one here but now goes to area mngr.did send e-mail to GM and asked about where to find.will let you know when I here.
Global Warranty - 09/04/2008
forgot,where can I find info on the new gm global warranty management coming out in june 09.have user manual on my desk top but brain not working today,cant remember where I found it.
Courtesy delivery (dropship) PDI - 09/24/2008
... Inc. How do you submit the claim to get paid for the PDI? They normally come automatically from GM for the new cars obviously, but what do you submit when it is a courtesy delivery. We have a courtesy delivery once every blue moon! It was for a 2009...
Re: GMPP AND TAXES - 10/10/2008
gm used to pay the tax however in recent weeks they will no longer pay tax. check with your state tax dept. here in NY you must collect the tax on any deductible
Re: Transportation claims - 10/02/2008
Between GM, J&L, and ASI, I think we may have it. It took me most of the morning to get it handled, but I think we may have done it! I'll let you know what happened - what worked, what didn't work.
OPTION CODE VAT - DEALER INSTALLED CHROME GRILLE - 10/06/2008
... of a chrome grille that is substituted for the factory installed version? It is not related to th GM Accessories VPO/LPO Programs: Reimbursement for dealer labor TSB 08-00-89-005B. This is noted on the vehicle build section in VISS as "replaces factory...
Re: cadillac premium care - 07/17/2008
you can do a search for the cadillac owner communication program dealer resource guide in dealerworld in the gm messenger section(hard to find).usually the op code is on the coupon,use mj and 98 and put everything in net(on an oil change anyway).If you...
RENTAL AND COURTESY TRANSPORTATION ON SAME RO? - 08/06/2008
SORRY GUYS, I GUESS I'VE NEVER HAD THIS BEFORE. CAN YOU SUBMIT FOR RENTAL Z7901 AND ONE WAY COURTESY SHUTTLE Z7910 $5.00 ON THE SAME RO TO GM? THANKS FOR ANY HELP!
Re: Claim Lost in the Black Hole???? - 08/12/2008
... has a case on it but doesnt show anywhere in the system where it has been submitted. Since it is a GMPP claim, can you not get in touch with your account manager? Since you have double checked everything you might just double check the "Y" or "N" for...
Re: GLOBAL WARRANTY - 08/22/2008
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
match mount/vectoring opcode - 08/21/2008
... hard to believe we are the only ones who come across tire vibration beyond that, especially since GM will pay to replace tires up to 24K without AVM authorization. Any ideas? The tech has an hour in it (clock time)....
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Re: cant think.....argh - 08/26/2008
... A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it easier for them to go back at the supplier this way....
Re: Transportation claims - 10/21/2008
... Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. I told them no way until we get paid in full. Maybe that will light a fire under someone! ...
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
How would you handle ??? - 12/16/2008
... // my service manager insists coding as # F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is (but my rep is difficult anyway) ------ which way should I handl...
Re: Warranty Compliance - 12/02/2008
... rather have too much info and documentation than go through an audit have to pay anything back to GM. Granted, it takes time and the techs whine about the amount of paperwork they do, but we have also had to pay GM after our DSR and NO ONE in this dealership...
Warranty Admin. job description - 12/04/2008
Does anyone know if GM has an explanation of Warranty Administrator duties, or do your think each Dealership has thier own rules? I'm battling with my service manager...anyone else have this problem?????
Re: Warranty Admin. job description - 12/04/2008
I have no idea if GM has a job description listed any where. I haven't found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
I HAVE AN ON-GOING BATTLE BETWEEN MY: SERVICE MANAGER, TECHS & GM REP...... ON WARRANTY RO'S - MY TECHS FEEL IF THEY HAVE PUNCHED .3 FOR DIAG & REPAIR PAYS 1.8 + .3 DIAG - BUT THEY ONLY HAVE 1.5 TO REPAIR (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... AT TIME OF CUST. PICKING UP VEH. WHEN REPAIRS WERE FINISHED. I ALSO THOUGHT THAT IF IN AN AUDIT, GM COULD DEBIT YOU BACK THE AMT. OF THE CLAIM IF IT WASN'T SIGNED BY THE CUSTOMER....
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Authorization code - 12/23/2008
... Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues since GM assigned us to an outsourced rep. Anyone else having issues/problems getting claims to pay, especially using "h" routed claims? ...
GMPP RADIOS AND CLUSTERS - 01/09/2009
EVERYTIME I SUBMIT A GMPP RADIO OR CLUSTER THROUGH REYNOLDS AND REYNOLDS GM SHORT PAYS ME THE TAX ANY IDEA WHY THIS IS OR WHAT I NEED TO DO DIFFERENTLY TO GET PAID CORRECTLY?
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
DBC - 03/04/2009
... claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked me to contact "American Chopper" For a copy of original delivery receipt. After...
Had to due claims at our dodge store for awhile.after looking at this it is almost like dodge.alot more time consuming especially after being on GM for so long.will be like starting all over again.
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
match mount/vectoring opcode - 08/21/2008
... hard to believe we are the only ones who come across tire vibration beyond that, especially since GM will pay to replace tires up to 24K without AVM authorization. Any ideas? The tech has an hour in it (clock time)....
Re: WIPERS - 08/25/2008
Don't forget you must use the GM blade or Insert, NOT the ACDelco. If you have to use ACD, you'll have to H-route it to get it to pay.
Re: cant think.....argh - 08/26/2008
... A and olh part B labor then h route. If both parts fail independently use two labor ops this way GM knows there is a problem with both parts. It makes it easier for them to go back at the supplier this way....
Re: Transportation claims - 10/21/2008
... Even better is the person I'm dealing with in the new car dept. is off until tomorrow. GM called and wants to pick it up so they can take it to auction. I told them no way until we get paid in full. Maybe that will light a fire under someone! ...
Re: Rental Cars - 10/17/2008
If you go to reference cards on the forum. And go down to GM Rental Allowance Guidelines, there is a download and it will bring up the rental fees, and makes of the cars. Hope this will help you out.
Re: RADIO B CLAIM - 10/28/2008
The labor op does not require a part number, however the claim type b does require a part number, you put in the gm part no., no cost and submit as a claim type b with auth g and include admin time and handling.
How would you handle ??? - 12/16/2008
... // my service manager insists coding as # F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is (but my rep is difficult anyway) ------ which way should I handl...
Re: Warranty Compliance - 12/02/2008
... rather have too much info and documentation than go through an audit have to pay anything back to GM. Granted, it takes time and the techs whine about the amount of paperwork they do, but we have also had to pay GM after our DSR and NO ONE in this dealership...
Warranty Admin. job description - 12/04/2008
Does anyone know if GM has an explanation of Warranty Administrator duties, or do your think each Dealership has thier own rules? I'm battling with my service manager...anyone else have this problem?????
Re: Warranty Admin. job description - 12/04/2008
I have no idea if GM has a job description listed any where. I haven't found one yet. For my dealership, my responsibilities are wide ranging. As for the warranty part of things, It's my job to make sure the stories are complete and accurate, all supporting...
IGNITION CYLINDER REPLACEMENT - 12/05/2008
CURIOUS HOW OTHERS CLAIM THIS: WE REPLACED A IGNITION LOCK CYLINDER & HOUSING, WE ALSO CUT NEW KEYS .... QUESTION: SINCE THE CUT/CODE KEY IS NOT A GM PART# WOULD YOU CLAIM THAT IN NET ??? THIS IS A GMPP CLAIM - WILL THEY PART FOR THAT ???
Re: IGNITION CYLINDER REPLACEMENT - 12/05/2008
When I submit one, our keys are billed out with a GM# part number. So I usually submit the cylinder and housing under one labor and use the key labor op with no time for the key and I have had no problems with them paying this way.
Re: IGNITION CYLINDER REPLACEMENT - 12/08/2008
... under the cylinder labor op since the key was replaced due to the cylinder failure. Our keys are GM#'s also. I think I have just left it in reg. parts and it has paid, but don't remember for sure....
Re: Lay Offs - 01/29/2009
We, in service, have busy days and slow days, Sales are very slow. Starting to see stores closing around us too. Hoping for the best. I work for a large dealer group and do warranty for 3 stores, 2 GM, 1 Dodge. Ken need and help just give me a shout.
Re: NEED HELP RESOLVING A QUESTION - 02/03/2009
I AGREE! UNFORTUNATELY, GM DOESN'T. THE LABOR OP FOR THE HEAD GASKETS DOESN'T INCLUDE THE OIL CHANGE, SO I HAVE TO H ROUTE FOR THE ADDED TIME AND PARTS. IT JUST DOESN'T MAKE ANY SENSE TO ME AT ALL! OH WELL, THAT'S WHY WE HAVE THEM I GUESS.
Engine Warranty Question - 01/14/2009
We are installing a reman engine into a vehicle at 94K. The question is: what is the warranty on the engine when GM pays for this install. If the customer buys it the warranty would be 36 months/100K miles. Is this the same when installed under w...
QUESTION: WARRANTY REPAIR OLH - 01/19/2009
I HAVE AN ON-GOING BATTLE BETWEEN MY: SERVICE MANAGER, TECHS & GM REP...... ON WARRANTY RO'S - MY TECHS FEEL IF THEY HAVE PUNCHED .3 FOR DIAG & REPAIR PAYS 1.8 + .3 DIAG - BUT THEY ONLY HAVE 1.5 TO REPAIR (TECHS FEEL THE SHOULD GET THE 1.8)-- BUT IT SEEMS...
Re: CUSTOMERS SIGNATURES - 01/20/2009
... AT TIME OF CUST. PICKING UP VEH. WHEN REPAIRS WERE FINISHED. I ALSO THOUGHT THAT IF IN AN AUDIT, GM COULD DEBIT YOU BACK THE AMT. OF THE CLAIM IF IT WASN'T SIGNED BY THE CUSTOMER....
Re: BANKRUPTCY - 12/15/2008
Right now GM pays twice a week,tuesday and fridays.so far so good but wouldn"t be surprised if they defer to once a month.have allready done so with incentive payments on new vehicles.drives the office manager crazy.I submitt claims all day long when...
Authorization code - 12/23/2008
... Also - anyone else having to deal with outsourced DVM's?? Having warranty claim issues since GM assigned us to an outsourced rep. Anyone else having issues/problems getting claims to pay, especially using "h" routed claims? ...
GMPP RADIOS AND CLUSTERS - 01/09/2009
EVERYTIME I SUBMIT A GMPP RADIO OR CLUSTER THROUGH REYNOLDS AND REYNOLDS GM SHORT PAYS ME THE TAX ANY IDEA WHY THIS IS OR WHAT I NEED TO DO DIFFERENTLY TO GET PAID CORRECTLY?
Re: Service Update did not clear - 02/24/2009
Yep- in the service update bulletin link where it downloads the Excel sheet from GM. Once they pay, it is supposed to clear it out and should only show Service Updates that have not been completed. Does have the occasional hiccup!
DBC - 03/04/2009
... claim. I informed the operator that this vehicle was delivered to General Motors and was owned by GM North American Operations. After discussing the case with her she asked me to contact "American Chopper" For a copy of original delivery receipt. After...
Re: DBC - 03/10/2009
Agreed that is one place GM could cut cost. Pay them what there info. is worth. I miss the old DBC when they had accurate/up to date info. to help you with.
Re: J6354 - 03/10/2009
... warranty. Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC...
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... tell us who was on the "list" but that we are NOT on the list. I read an article online that said GM will not be releasing a list like Chrysler did, they will leave it up to the dealerships losing the franchise when/if to notify the public. Anyone...
Re: cross line saturns - 05/13/2009
You do have to mark them as a GM product or they will reject every time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H ...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
I have heard of a few here in Michigan. GM did not have to make the list public because they are not in bankruptcy. A lot of the dealers were the obvious Saturn, SAAB and stand alone Pontiac. Suprisingly a few local Chevy dealers also recieved let...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: sirius xm - 10/27/2009
... not limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM...
Re: Global Warranty - 10/29/2009
If anyone is on Reynolds, they have a good training module on their web site my.reyrey.com It shows actual step by step screens, I learn allot more from that then GM.
Re: Global Warranty - 08/12/2009
... in to myreyrey.com, click on support, then on the right side there is a link in the Alerts box for GM Global Warranty Release information. Has a pdf users guide that has instructions on using the Reynolds interface and some screen shots also. Lists...
Re: GOODWILL - 09/28/2009
... 24 months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage...
Re: GOODWILL - 09/28/2009
... diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a lot of the IPC's and the miles. Most of the time when we bring...
Re: CLOSED RECALL - 10/01/2009
... VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since there's no claim showing it might have been?...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Agreed that is one place GM could cut cost. Pay them what there info. is worth. I miss the old DBC when they had accurate/up to date info. to help you with.
Re: J6354 - 03/10/2009
... warranty. Reprogramming that is not emission related will continue to be covered for 3/36. GM has issued a special emission related reprogramming labor operation, J6353. This labor operation is addressed in emission related calibration bulletins"....
Re: Monday morning brain fog-- goodwill question - 03/23/2009
Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering the '05...
Re: Monday morning brain fog-- goodwill question - 03/23/2009
This is good to know I totally missed the part about customer pays labor. (Apologies to GM for the add'l expense I sent them.) I am also glad to see they have finally expanded it to 05.
CHECK STRAP - 03/27/2009
WE REPLACED DRIVER SIDE REAR DOOR CHECK STRAP ON 06 CHEV TRAILBLAZER. GM CALLS IT "CHECK" BUT NOT IN SI. CAN ANYONE HELP? THANK YOU
Re: Injection pump special policy, T5550 - 04/16/2009
Becky - I had our rep tell me that "USA Powertrain Warranty" on a VIS was an aftermarket warranty, not a GM warranty! You're right, no wonder they can't get it together. The worst part is that rejection affects your Dealer Analysis reports - not fa...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
I agree with you, and it states in the 07187C bulletin that all repairs & adjustments MUST be done by a GM dealer. However, since this one has the second part with 70,001 miles to 80K giving the customer the cluster, I was wondering if it still applied....
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/22/2009
... instead of sending them to the dealer to have it covered under the warranty. With only 52k on it GM should cover the IPC and labor. I think they are trying to charge the customer the labor to have it installed and not having to pay anything for the IPC...
Re: cross line saturns - 05/15/2009
I hope they do. I just had another one reject today for "part number not on file". I checked with my parts department and it is the correct GM part number.
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
... tell us who was on the "list" but that we are NOT on the list. I read an article online that said GM will not be releasing a list like Chrysler did, they will leave it up to the dealerships losing the franchise when/if to notify the public. Anyone...
Re: cross line saturns - 05/13/2009
You do have to mark them as a GM product or they will reject every time. We have been picking up alot of Saturn work at our dealership. I have found that alot of the part numbers will not pay on the claims though. I have to put the part in net and H ...
Re: AFTERMARKET ROTORS - 05/12/2009
I do not belive a aftermarket rotor should have been used. Per the customers new car warranty the are to get GM replacement parts not aftermarket.
Re: PERFORMING BUYBACK INSPECTIONS - 05/20/2009
... to correctly fill out paper work with the customer required for the buyback and returning it to GM....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
I have heard of a few here in Michigan. GM did not have to make the list public because they are not in bankruptcy. A lot of the dealers were the obvious Saturn, SAAB and stand alone Pontiac. Suprisingly a few local Chevy dealers also recieved let...
Recall Policies & Procedures question - 05/19/2009
Can anyone tell me if it specifically states that a GM dealer is to perform recalls? We have a situation where an aftermarket shop wants the parts for the recall to install themselves. I know I saw somewhere that the dealer is required to perform the...
Re: sirius xm - 10/27/2009
... not limited to the body, chassis, powertrain, driveline, or components - after final assembly by GM. Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined. Installation of non-GM...
Re: Global Warranty - 10/29/2009
If anyone is on Reynolds, they have a good training module on their web site my.reyrey.com It shows actual step by step screens, I learn allot more from that then GM.
Re: Global Warranty - 08/12/2009
... in to myreyrey.com, click on support, then on the right side there is a link in the Alerts box for GM Global Warranty Release information. Has a pdf users guide that has instructions on using the Reynolds interface and some screen shots also. Lists...
Re: GOODWILL - 09/28/2009
... 24 months/24,000 miles (40,000 km)* * Beyond the time and/or mileage (kilometrage) limits of the GM New Vehicle Limited Warranty" So I would think that special coverages do not apply unless the vehicle is within the 24/24K period. Diesel coverage...
Re: GOODWILL - 09/28/2009
... diesel warranties have time and mileage restrictions listed in the write ups. So far, for us, GM has been unwilling to extend those guidelines any further. We're seeing it that way with a lot of the IPC's and the miles. Most of the time when we bring...
Re: CLOSED RECALL - 10/01/2009
... VINS loaded into the system as part of the recall that weren't actually supposed to be included. GM went in and closed them in the system, can't remember if it was this one or not but since there's no claim showing it might have been?...
Global Warranty Management - 10/01/2009
With the new system, will service advisors be submitting the claims or will the Warranty Clerk still be submitting them? We have been taking the GM training modules on the new system and are unsure who is doing what now. Thanks for you help!
BATTERY - COVERAGE ??? - 10/02/2009
2007 TAHOE - WE REPLACED BATTERY DURING BUYBACK COVERAGE, IT HAS ONLY BEEN 8-MONTHS & THE BATTERY WONT HOLD A CHARGE - THE VEHICLE IS NOW INTO GMPP COVERAGE ..... TRYING TO FIND OUT IF IT STILL HAS ANY GM WARRANTY
Re: BATTERY - COVERAGE ??? - 10/02/2009
GM WARRANTY ONLY APPLIES TO ORIGINAL EQUIPMENT BATTERY. ONCE IT HAS BEEN REPLACED IT HAS TO GO THRU THE BATTERY MANUFACTURER. IT IS USUALLY DONE AS AN EXCHANGE, BUT SOMETIMES IT HAS TO BE PRORATED.
Re: Lost Rep - 09/21/2009
We lost our rep about a year ago. Everything we do now goes through our DSM and it is a pain for us all. Welcome to the new GM!
Re: Lost Rep - 09/23/2009
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... rep now. It was a sad day around here when he told us. In the 11 years that I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't kno...
Re: Silverado trailer wiring harness - 09/23/2009
... pay. Not all trailers require a controller, therefore we view it as personal choice and not GM responsibility....
Re: Lost Rep - 09/25/2009
... our reps is that they are no longer going to see claims. There is going to be a group of people at GM that will see and auth the claims. ...
Re: Global Warranty Mgmt access - 09/25/2009
Have same statement. Was told that a portal issue is causing this. We contacted a guy by the name of Peter Joslyn email: peter.joslyn@gm.com. May be try emailing him to see what is up.
Re: Global Warranty Mgmt access - 09/28/2009
... reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules. You can get a better picture there of how it works....
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: No WINS statement 07/14/09 - 07/14/2009
... there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: Another fuel question - 06/26/2009
... If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: RENTAL REJECTS - 07/10/2009
In case anyone hasn't seen it yet a message came through from GM via Global Connect about the issue: Date: 07/10/2009 Ref. number: Service / Warranty / G_0000033447 Subject: WINS Credit Cycle #021 - July 10, 2009 -------------------------------------------------------------------------------- GM...
Brake warranty memo - 07/21/2009
Did GM just send out a memo recently clarifying brake warranty? Specifically, what is covered at/up to what mileage? I have searched and cannot find it - any help would be great! Thanks in advance!
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
I HAVE A CLAIM "THAT I AM PULLING MY HAIR OUT WITH"...... MY ADVISOR CLAIMS THIS "IS" COVERED BY GMPP - A 2003 GMC YUKON XL DENALI CAME IN FOR REAR DEFROSTER TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#),...
GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... NEED TO REPLACE THE WINDSHIELD - BUT I BELIEVE I HAVE HEARD THAT THERE ARE STIPULATIONS.... LIKE A GM PT MUST SHOW ON RO, NOW WHAT IF YOU ARE SUBLETTING IT OUT --- IS THERE ANYTHING IN PRINT ON THIS THAT I AM OVER LOOKING / NOT FINDING ???...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... SUBLET OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
New DVM - 10/30/2009
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
What We Don't Know......... - 10/31/2009
... SM that he's taking out the chip so it won't mess up his chances of getting his injectors done on GM's dime but the truck doesn't run right without the chip so he waited until he got here to take the chip out. Needless to say, we declined to cover...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
Please refer to GM service bulletin 99-01-39-004C. Although you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in...
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Service Calls - 12/23/2009
... it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us to provide this service. Any thoughts?...
Re: Claim Memo 061-PDI overpayments? - 11/30/2009
YES, MY PDI'S OVERPAID, BY .1 TO .2 OVER WHAT WAS CLAIMED, I GUESS GM WILL DEBIT BACK ON THEIR OWN, ACCORDING TO WHAT THE DBC IS TELLING YOU? CURRENTLY USING WINS
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Global Warranty Management - 01/12/2010
How long is the training for GM GLobal? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
I had 1 rep for all 3 of our locations, I now have 3 separate reps effective next Friday. I did get to keep my old rep for 1 of the locations. I was told it is part of the ongoing re-organization process with the "New" GM
Re: Lost Rep - 09/23/2009
... rep now. It was a sad day around here when he told us. In the 11 years that I've been with a GM dealer, he was by far the best rep I have ever worked with. We also lost our parts and sales rep. We did find out who our replacement is, but I don't kno...
Re: Silverado trailer wiring harness - 09/23/2009
... pay. Not all trailers require a controller, therefore we view it as personal choice and not GM responsibility....
Re: Lost Rep - 09/25/2009
... our reps is that they are no longer going to see claims. There is going to be a group of people at GM that will see and auth the claims. ...
Re: Global Warranty Mgmt access - 09/25/2009
Have same statement. Was told that a portal issue is causing this. We contacted a guy by the name of Peter Joslyn email: peter.joslyn@gm.com. May be try emailing him to see what is up.
Re: Global Warranty Mgmt access - 09/28/2009
... reports in the system. The best place to familiarize yourself with global warranty is through the GM Training modules. You can get a better picture there of how it works....
Re: Warranty Payments - 06/01/2009
I JUST SPOKE WITH OUR GM REP AND HE SAID THAT ONE OF THE FIRST THIS THEY ARE DOING IN COURT IS GETTING PERMISSION TO PAY WARRANTY CLAIMS. HE SAID HE DOES NOT THINK WE WILL SEE CLAIM MEMO THIS WEEK, BUT SHOULD NOT TAKE TO LONG. E-CLAIM IS SHUT DOWN, BUT...
Re: No WINS statement 07/14/09 - 07/14/2009
... there? May be a problem with your DMS interface. Some time ago we were only getting part of what GM was transmitting, and then when our DMS fixed it, everything came through at once....
Re: Another fuel question - 06/26/2009
... If it were my vehicle that had to be driven several miles to verify a defect I would expect GM whose defective part it is to pay for the fuel. It is not the customers fault that there is a problem with there vehicle....
Re: RENTAL REJECTS - 07/10/2009
In case anyone hasn't seen it yet a message came through from GM via Global Connect about the issue: Date: 07/10/2009 Ref. number: Service / Warranty / G_0000033447 Subject: WINS Credit Cycle #021 - July 10, 2009 -------------------------------------------------------------------------------- GM...
Brake warranty memo - 07/21/2009
Did GM just send out a memo recently clarifying brake warranty? Specifically, what is covered at/up to what mileage? I have searched and cannot find it - any help would be great! Thanks in advance!
GMPP - REAR GLASS REPLACEMENT - 08/05/2009
I HAVE A CLAIM "THAT I AM PULLING MY HAIR OUT WITH"...... MY ADVISOR CLAIMS THIS "IS" COVERED BY GMPP - A 2003 GMC YUKON XL DENALI CAME IN FOR REAR DEFROSTER TAB BROKEN/METAL CONNECTOR ON GLASS BROKEN --- WE SUBLET OUT TO HAVE GLASS REPLACED (NOT GM PART#),...
GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/26/2009
... NEED TO REPLACE THE WINDSHIELD - BUT I BELIEVE I HAVE HEARD THAT THERE ARE STIPULATIONS.... LIKE A GM PT MUST SHOW ON RO, NOW WHAT IF YOU ARE SUBLETTING IT OUT --- IS THERE ANYTHING IN PRINT ON THIS THAT I AM OVER LOOKING / NOT FINDING ???...
Re: GMPP - WINDSHIELD REPLACEMENT DUE TO DEFROSTER TAB BROKEN - 08/27/2009
... SUBLET OUT FOR BACK WINDSHIELD REPLACEMENT ---- NOW ARE WE SUPPOSE TO GET THE GLASS SO WE HAVE A GM PART#, OR CAN THE SUBLET COMPANY BILL A GLASS ON THERE INVOICE & WE JUST SUBMIT LIKE THAT...... ...
New DVM - 10/30/2009
Has anyone suddenly been assigned a new DVM in the last week or so?? I have seen GM message G_0000041607. I thought it was supposed to take effect Nov 2nd, but I just a claim reject back that I originally H-routed, and it says to contact DVM.......and...
What We Don't Know......... - 10/31/2009
... SM that he's taking out the chip so it won't mess up his chances of getting his injectors done on GM's dime but the truck doesn't run right without the chip so he waited until he got here to take the chip out. Needless to say, we declined to cover...
Re: Can you claim turning on after blow function on hvac? - 11/10/2009
Please refer to GM service bulletin 99-01-39-004C. Although you are not installing an afterblow module or cooling coil coating, I believe that using the labor operation D3316 as outlined in the bulletin would be the "closest to" code. I have used it in...
Re: Part questions - 11/25/2009
SHANNON... IF THE ARE PARTS RETURNS FOR THE WPC CENTER, COPIES ARE SENT BY GM ALONG WITH EACH CREDIT MEMO, IT MAY BE YOUR PARTS DEPT THAT RECEIVES THEM, BUT I HAVE WHOM EVER PULLS MY CREDIT MEMO - ALSO GIVE ME A COPY OF THE RETURNS DUE TO I PROCESS AN...
Re: PIT4816A Question - 12/10/2009
I would use one labor op and h-route with good notes. I don't understand why they don't add a labor op. I guess GM likes to keep us guessing?
Service Calls - 12/23/2009
... it to the dealership and make a repair. We don't claim anything for this but we were wondering if GM has any provisions for paying us to provide this service. Any thoughts?...
Re: Claim Memo 061-PDI overpayments? - 11/30/2009
YES, MY PDI'S OVERPAID, BY .1 TO .2 OVER WHAT WAS CLAIMED, I GUESS GM WILL DEBIT BACK ON THEIR OWN, ACCORDING TO WHAT THE DBC IS TELLING YOU? CURRENTLY USING WINS
Question? Gmpp repair on Nissan Titan, Left front Axle Replaced, labor times? - 12/03/2009
I have an ro for a 2005 nissan titan that has a Gmpp contract, we replaced left front axle and axle seal. What labor time do I use for a none gm vehicle for Gmpp?
Re: Global Warranty Management - 01/12/2010
How long is the training for GM GLobal? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22.
Re: Does anyone know a bulletin that talks about what is and not covered on luxury certified Cadillac's - 01/13/2010
... within GlobalConnect. Access the Sales Workbench, select Certified Used Inventory System, click on GM CUV/CPO Resource Center, click on Dealer Resources and then Operation Tools. The CUV Operations Guide may then be downloaded. See Global message G_0000028158....
Re: GW QUESTION cause/complaint codes - 02/03/2010
Now the G8's are rolling in. We are losing BIG time not even meeting cost. It was nice of GM to send out such a FANTASTIC PROMO as a replay to opt out only. No one in our dealership saw that paper work.
Re: PARTS DEPT - 02/03/2010
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: Global Warranty Management - 01/15/2010
Thanks Brian! You were a big help - GM training help desk was not :( I am on my way and training with the handouts as we speak :) Thanks again!
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
Re: Global Warranty Management - 01/28/2010
You might want to call Auto Soft and see if they can provide you any assistance. If not you can always use the GWM tool itself. It may take a little longer to enter the claim but at least you can submit them to GM
Re: GW QUESTION cause/complaint codes - 01/19/2010
WE ARE STILL ON WINS.... BUT AS FAR AS THESE GM SERVICE CERTIFICATES, I AM STAMPING THEM PAID & MARKING THE WRITE OFF DIFFERENCE "SPLIT TO ALL DEPARTMENTS" -- I ALSO AGREE "WHOLLY COW" ON HOW MUCH WE ARE LOSING.
Re: Global Warranty Management - 01/22/2010
If you use a DMS system just hope they provide some type of training. The GM training is really not that helpful if you have a DMS.
Re: Global Warranty Management - 01/22/2010
We went live last Monday and today is the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: More Global Warranty questions - 02/03/2010
... like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software people too ...
Re: More Global Warranty questions - 02/03/2010
These payments are not readable thru the txnsumm report it is an unreadable source. The payments come through on a vendor invoice and say regular gm warranty underneath in the comments.
Re: RENTALS - 02/11/2010
... how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance...
Deductible - 02/12/2010
... installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have to submit it to GMPP now but how do I retrieve the $200 deduc...
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Forum - 10/01/2019
... regulation in regards to retention time of the warranty copy of the job card. I am not aware of a GM policy specific manner in which the records must be maintained (whether by last of VIN or by Transaction Summary), at the dealers discretion....
Forum - 10/30/2019
... they had the wrong VIN on the repair order. But I would suggest maybe reaching out to the GM DBC center, through a chat, and if need be, they can escalate it to level 2 to look into it....
Forum - 10/30/2019
... not been told. Service manager has had me scan in job card and sps sheets and attach to claim with Gm auth to review. The last several weeks it was said they were back logged with claims just like this. Once reviewed they have been getting paid ....
Forum - 10/16/2019
... get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to get a replacement part if they knew it...
1500 Diesel oil change - 01/16/2020
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone...
Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Forum - 07/16/2019
That's what I was thinking too. I thought it was to become effective on July 1. I didn't know if it was a glitch in our DMS system or if GM hasn't turned on the automatic reject yet.
Recalibrating System - Warrranty Time? - 07/26/2019
Hi,Can anyone tell me if this is something that GM pays us for? Customer was getting a message stating that the cruise control was disengaged. We found codes (B1325 & B127E), recalibrated/reset system.
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Warranty Claim Codes and the DMS System - 07/09/2019
... the claims that require a Warranty Claim Code, the claim will pay, but on the analysis from GM there will be a comment that the code was invalid. Has anyone else experienced this? I'm guessing that if I had submitted those directly...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
You probably need to click the dropdown at the top left of the screen and select GM-US as the business unit. Sometimes ours doesn't show until I do that even though it shows our info on the page.
Re: Global Warranty Management - 01/15/2010
Thanks Brian! You were a big help - GM training help desk was not :( I am on my way and training with the handouts as we speak :) Thanks again!
Re: Global Warranty Management - 01/15/2010
Anyone who has taken the training for this on GM training.com - do you know what the course numbers are? Meaning, which ones do you have to take? I want to make sure I don't miss any, and I am trying to start taking them now as we speak. Any help would...
Re: Global Warranty Management - 01/28/2010
You might want to call Auto Soft and see if they can provide you any assistance. If not you can always use the GWM tool itself. It may take a little longer to enter the claim but at least you can submit them to GM
Re: GW QUESTION cause/complaint codes - 01/19/2010
WE ARE STILL ON WINS.... BUT AS FAR AS THESE GM SERVICE CERTIFICATES, I AM STAMPING THEM PAID & MARKING THE WRITE OFF DIFFERENCE "SPLIT TO ALL DEPARTMENTS" -- I ALSO AGREE "WHOLLY COW" ON HOW MUCH WE ARE LOSING.
Re: Global Warranty Management - 01/22/2010
If you use a DMS system just hope they provide some type of training. The GM training is really not that helpful if you have a DMS.
Re: Global Warranty Management - 01/22/2010
We went live last Monday and today is the first day I feel like I am getting it. I used the info from JL, Reynolds, GM and my Warranty specialist to get the info I needed. About the cash/warranty you should call someone at Reynolds that should not do...
Re: ZDPI - 02/19/2010
For those that use Reynolds, is anyone having problems submit to GWM labor op z6999? Mine always reject for no quantity requested for z6999. I have tried submiting using gm part # & tried using fluid as a net item. What am I doing wrong?
Re:PDI - 02/19/2010
... type but they always get rejected for no quantity requested for item Z6999. I have tried using a gm part # for the fluid & tried submitting as net item. What am I doing wrong? ...
Re: More Global Warranty questions - 02/03/2010
... like you said, I did see the report like you said. Will the payment be on the "open account" thru GM? I did not see anything this morning if that is where it is sent to. I have a call in to our in house software people too ...
Re: More Global Warranty questions - 02/03/2010
These payments are not readable thru the txnsumm report it is an unreadable source. The payments come through on a vendor invoice and say regular gm warranty underneath in the comments.
Re: RENTALS - 02/11/2010
... how old can the rental vehicle be to get reimbursed under warranty? I have been looking in the GM policies, but I cannot find it - maybe it doesn't exist either? I thought I saw something about the age of the cars in your fleet. Thanks in advance...
Deductible - 02/12/2010
... installed it for the customer the vehicle was out of factory warranty. The customer does have a GMPP with a $200 ded. The service manager wants the deductible overridden. I know I have to submit it to GMPP now but how do I retrieve the $200 deduc...
Re: Vibe recalls #10018 - 02/15/2010
I went to price/availability in GM EPIC & found the dealer cost for that part as $.52 before any mark up. I use EPIC often, as it provides part group numbers. You can look up opcodes with the group number in the J&L handbook or online (on this website)...
Forum - 10/01/2019
... regulation in regards to retention time of the warranty copy of the job card. I am not aware of a GM policy specific manner in which the records must be maintained (whether by last of VIN or by Transaction Summary), at the dealers discretion....
Forum - 10/30/2019
... they had the wrong VIN on the repair order. But I would suggest maybe reaching out to the GM DBC center, through a chat, and if need be, they can escalate it to level 2 to look into it....
Forum - 10/30/2019
... not been told. Service manager has had me scan in job card and sps sheets and attach to claim with Gm auth to review. The last several weeks it was said they were back logged with claims just like this. Once reviewed they have been getting paid ....
Forum - 10/16/2019
... get the first part, but if they had it replaced out of town are you saying they brought the GM part back to the jobber and they are trying to return it for some kind of credit? Why did they not go to a GM shop to get a replacement part if they knew it...
1500 Diesel oil change - 01/16/2020
I have printed off the latest LOF information from GM and the LM2's are not listed under any area and I have a claim that is rejecting for excessive net amount because the system seems to not be acknowledging we now have 1500 level diesels. Anyone...
Forum - 12/19/2019
That's the thing, it doesn't show as a powertrain covered item. My GM Warranty Manager even agreed that it's not covered by powertrain. The catalytic converter is only covered by emissions and diesel limited warranty.
Forum - 07/16/2019
That's what I was thinking too. I thought it was to become effective on July 1. I didn't know if it was a glitch in our DMS system or if GM hasn't turned on the automatic reject yet.
Recalibrating System - Warrranty Time? - 07/26/2019
Hi,Can anyone tell me if this is something that GM pays us for? Customer was getting a message stating that the cruise control was disengaged. We found codes (B1325 & B127E), recalibrated/reset system.
Forum - 07/26/2019
If the PDI base time has not been auto-paid by GM (confirm by checking IVH for payment), submit a ZPDI transaction with labor operation 0590072. Refer to the Labor Time Guide for the appropriate labor time.
Warranty Claim Codes and the DMS System - 07/09/2019
... the claims that require a Warranty Claim Code, the claim will pay, but on the analysis from GM there will be a comment that the code was invalid. Has anyone else experienced this? I'm guessing that if I had submitted those directly...
Forum - 07/10/2019
Ran into this with a tonneau cover. Not good... We were told that you can't file a claim with GM and need to contact the manufacturer of the product. Upon contacting the tonneau cover maker, we were told that it wasn't warranty. We're...
Forum - 07/10/2019
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/15/2019
What I'm trying to see is if anyone else has had the submission be successful (as in paid) through their DMS, but GM states that the Warranty Claim Code is invalid.
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... or contact information? I'm guessing there isn't since one of the last times I had to call GM for help on who made the delivery they had to Google it....
GMPP Claims Submission - 08/23/2019
I am looking high and low in every resource that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have...
How to get paid for Dye testing? - 06/19/2019
... for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? &n...
Customer Pay TO Parts Warranty - 08/01/2019
... I was not sure how the customer pay ones should be and this job card will need to be sent over to GM as well as it is OVER $2500.Thanks in Advance!...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 08/27/2019
... provided by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
R-134A FREON - 09/06/2019
HEEEELPP!!!HOW DO I SUBMIT THE CORRECT OUNCES FOR THIS FREON FOR GM WARRANTY? WE BILL OUT IN POUNDS, SO I HAVE 3 POUNDS TOTAL COST $54.00.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Forum - 03/19/2020
I h-routed my claim that was rejected with that error. My warranty support person said I submitted the claim before GM got the programming information. She rejected it and then had me resubmit- paid right away after that.
Retail Radio changed to Policy claim - 03/20/2020
... a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Back ordered parts that are a safety concern. - 02/26/2020
... only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle, then when the part comes in putting it on the inventory...
Forum - 02/27/2020
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
ENGINE CORE DAMAGED - 01/17/2020
... that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years...
Forum - 01/30/2020
... and all other time in the base field. How do we handle diagnosis time when submitting to GM....
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
If it is not a GM accessory part , and is a 3rd party cataloged part they will pay labor only. You will need to contact the part rep's at 800-952-7655 to get credit. We ran into this on a roll-n-lock cover.
Forum - 07/11/2019
PART IS NOT GM WARRANTY, IT IS AN ASSOCIATED ACCESSORY GO TO THE AIC TAB IN SALES APPS ON GLOBAL. WILL ONLY PAY LABOR COMPANY THAT MADE IT IS TO SUPPLY THE PART
Forum - 07/15/2019
What I'm trying to see is if anyone else has had the submission be successful (as in paid) through their DMS, but GM states that the Warranty Claim Code is invalid.
Forum - 08/22/2019
If they don't reject, I would just move on. If they reject then stop and make further inquiries. I know it is hard to believe that GM would be inconsistent with instructions related to warranty submission... :lol:
Forum - 08/23/2019
... or contact information? I'm guessing there isn't since one of the last times I had to call GM for help on who made the delivery they had to Google it....
GMPP Claims Submission - 08/23/2019
I am looking high and low in every resource that I can think of looking for information on GMPP Claims Submission. We have had some changes here and papers stuck together. I have a claim that is a GMPP and was wondering how many days we have...
How to get paid for Dye testing? - 06/19/2019
... for us to check on his next oil change for the leak. We have Dye on the RO. Now, GM doesn't want Repair Orders left open to wait for this customer to come back, so do we just have to write off the dye on the current RO? &n...
Customer Pay TO Parts Warranty - 08/01/2019
... I was not sure how the customer pay ones should be and this job card will need to be sent over to GM as well as it is OVER $2500.Thanks in Advance!...
Forum - 08/02/2019
I personally always try to use this as rule of thumb. Anything that GM pays for must be time punched and parts retained per p&p.
Forum - 08/27/2019
... provided by the Carrier. If Carrier information is not available on the receipt, contact the GM DBC New Vehicle Damage Group for assistance (US dealers: 888.414.6322)....
R-134A FREON - 09/06/2019
HEEEELPP!!!HOW DO I SUBMIT THE CORRECT OUNCES FOR THIS FREON FOR GM WARRANTY? WE BILL OUT IN POUNDS, SO I HAVE 3 POUNDS TOTAL COST $54.00.
Forum - 09/09/2019
That's how I thought I would submit it, I just wasn't sure if I put the full amount in reimbursement net item and then enter customer participation amount or, just put amount GM would have covered into reimbursement net item.
Show me yours....... - 03/16/2020
So I would LOVE to see some examples of your 3 C's please.....Recently had GM come in and do a review and some, not all, but some were not to their liking. I thought they were pretty self explanatory. I have tried to tell the techs to think that a six...
Forum - 03/19/2020
I h-routed my claim that was rejected with that error. My warranty support person said I submitted the claim before GM got the programming information. She rejected it and then had me resubmit- paid right away after that.
Retail Radio changed to Policy claim - 03/20/2020
... a portion of it under policy? I have a rejected claim currently and the claims reviewer at GM said I have to remove the part as it is an exchange unit. How do you all handle this situation? Advise greatly needed! Thanks!...
Back ordered parts that are a safety concern. - 02/26/2020
... only 2 available in the country. The vehicle can not be driven until the repair is complete. Our GM asked if we can remove the part from an inventory unit and place it on the customers vehicle, then when the part comes in putting it on the inventory...
Forum - 02/27/2020
... determined (from swapping parts) that a vehicle part is the source of the warranty concern, a new GM or GM approved replacement part must be ordered and installed. While your scenario is not from a diagnostic perspective, swapping parts from an inventory...
Diagnostic time - 03/02/2020
Why is there not diagnostic time for every concern? How does GM expect these techs to be paid for scanning and trying to diagnose vehicles still under warranty?Format: Other
Forum - 02/18/2020
I would think that if they could provide a receipt for the part purchase, they could. I would submit the reimbursement claim first, then perform the recall, to have gm part installed.
Forum - 02/18/2020
Your DMS system should have an op code set-up to track these, or you may not get proper accounting of the use. Our admin put an op in our miscellaneous section to add the credit to the ticket, that gm could track redemption with.
Forum - 02/13/2020
Are you able to do this if the customer did the work himself ? but then found out there was a recall for that? he used a non gm part can we do anything for him
ENGINE CORE DAMAGED - 01/17/2020
... that since the old engine in damaged (it has a hole in the block) that it cannot be sent back to GM for core credit and i am to submit for it on my warranty claim. Is this right ? And if it is right, where do i put the amount ? in my 40 years...
Forum - 01/30/2020
... and all other time in the base field. How do we handle diagnosis time when submitting to GM....
Forum - 11/19/2019
... to complete the PET with the accurate repair total (at warranty rate). If the PET returns a $0 GM participation / $100 customer participation, the customer may elect to decline the repair, at which point the customer has previously agreed to the diagnostic...
Customer enthusiasm after claim rejection - 02/05/2020
I am relatively new to GM warranties, and am cleaning up some old RO's. They had submitted a claim for manual clutch linings replacement, but the vehicle had 13000 miles on it. The claim was rejected, and my service manager wants to know if there is any...
Customer Enthusiasm - 06/10/2020
We replaced a RPO build (dealer installed) Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue?...
Forum - 06/15/2020
... to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even have contact information for the carrier! But I only used last 8 of VIN and it came up with an 03 Corvette, instead of a 19 Siloverado, but...
Courtesy Transportation - COVID 19 - 04/29/2020
... 2-way shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Forum - 08/04/2020
i spoke to the warranty call center they told me to contact TAC. the said GM has not updated the system yet. TAC was able to provide everything i needed!!
Forum - 09/15/2020
... will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner cost, into account, when policy calculator is run...
Forum - 09/24/2020
... up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter of notification if it is a STI drop....
DMS AND ATTACHMENTS - 08/07/2018
... does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global Warranty Management. Thus my reject % is high. ...
Forum - 09/10/2018
... I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run into this before? ...
Forum - 11/28/2018
... what component was causing the fuse to blow. Since no diag listed our diag time would be olh but GM would not accept our first clock time as olh even tho it was actually our initial diag time. Any ideas on how to avoid this problem. Thanks...
Over the Counter Part Warranty Documentation - 11/20/2018
... Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. Is it still required?...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
Forum - 10/17/2018
Cost comparisons are required for any major assembly replacement such as engine, transmission, or transfer case. If GM is paying the bill it has to be on the invoice even if no one requests it.
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Courtesy Transportation - 05/24/2018
... that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 05/25/2018
... fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope this helps some!...
Forum - 05/31/2018
You used to be able to submit a $0.00 claim for these to close them out. There is a from to send in to GM, but it takes forever to come off of the IVH. How I have closed these in the past is to submit a .1 claim using the Service Manager's GMIN and under...
Material Allowance Not Found - 06/11/2018
... Material number 000000000084467435 not found. I've verified the part number through GM EPIC and the cost as well.I'm not entirely sure what to do. Should I contact the DBC....
Transfer Case - 06/11/2018
... case replacement require the Cost Comparison worksheet filled out? Everywhere I've read on GM says authorization is required if you are required to contact the PQC for assembly replacements. However, bulletin 04-00-89-015 says "where a COMPLETE transmission/engine...
Missing: SPS Claim Code for Submission - 06/25/2018
... heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we don't have to bring the customer back to repogram the frontal airbag again just for the sake...
Customer Pay Add-On Repairs - 07/02/2018
Hello there JL Warranty Community!Just a quick question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require...
Not Allowed to Submit Part Product Line... - 07/25/2018
... GWM and see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
We replaced a RPO build (dealer installed) Tonneau cover. Finding out this is a IBP issue not GM Warranty. IBP will not approve this part number being too old. This vehicle is still under the bumper/bumper. Has anyone had this issue?...
Forum - 06/15/2020
... to get delivery receipt. No shock, they intentionally left off the missing hood insultaion, but GM didnt even have contact information for the carrier! But I only used last 8 of VIN and it came up with an 03 Corvette, instead of a 19 Siloverado, but...
Courtesy Transportation - COVID 19 - 04/29/2020
... 2-way shuttle. I have 2 questions as it relates to this type of logicwould you all agree that GM should participate in this fashion?Would you attempt to do this on something like a 0.3 recall or would you push it to a higher labor amount and what would...
JLWarranty News Aug 2020 - "Parts Dept and Warranty Compliance"? - 08/04/2020
... Can anyone tell me if this is just a "recommended" process by JLWarranty or is it required by GM?...
Forum - 08/04/2020
i spoke to the warranty call center they told me to contact TAC. the said GM has not updated the system yet. TAC was able to provide everything i needed!!
Forum - 09/15/2020
... will have to have a policy claculator run on it. Work can be sublet, but cost cannot exceed what GM would pay your shop for same work. Make sure you take removal of rear window and headliner cost, into account, when policy calculator is run...
Forum - 09/24/2020
... up for review. Another way is to do a New Vehicle Damage report and submit to NVDReporting@gm.com and attach all of your pictures, delivery receipt, estimate and sublet bill along with letter of notification if it is a STI drop....
DMS AND ATTACHMENTS - 08/07/2018
... does not allow me to attach any documents to the claim, thus when something needs to be sent for GM auth, I have to let the claim reject and then manually attach the document to the claim on Global Warranty Management. Thus my reject % is high. ...
Forum - 09/10/2018
... I included the .3 in the OLH of the pre-authorization. I'm guessing we can submit for GM authorization. Has anyone else run into this before? ...
Forum - 11/28/2018
... what component was causing the fuse to blow. Since no diag listed our diag time would be olh but GM would not accept our first clock time as olh even tho it was actually our initial diag time. Any ideas on how to avoid this problem. Thanks...
Over the Counter Part Warranty Documentation - 11/20/2018
... Without installing it in the vehicle, how are we supposed to know what's wrong? I think GM did away with the requirement for Service Management authorization on part warranties, but I still get it just in case. Is it still required?...
RENTALS - 10/25/2018
I know in the past we could not run a sameday rental if the repair was less than 2 hours. I know GM changes things monthly. But I can not find any thing in P&P and DBC was not any help
Forum - 10/17/2018
Cost comparisons are required for any major assembly replacement such as engine, transmission, or transfer case. If GM is paying the bill it has to be on the invoice even if no one requests it.
Forum - 10/01/2018
It has been a while since I used Reynolds, but in CDK you just stop on the authorization screen and set it for "GM authorization" and there I put my notes in. CDK has a feature that lets you scan but I learned the trick above from Chris with JL Warranty....
Forum - 05/09/2018
I never put a parts cost or price in Global when submittng claims. GM may pay more or less. Then parts dept. makes the changes. All of my recall claims have gone through with no problem
Forum - 05/02/2018
That is what I was talking about, however the matrix GM put out for the new policy does not clarify and makes it appear as though the warranty stops at the expiration of the base warranty. I don't have one of these but was seeking clarification in ca...
Courtesy Transportation - 05/24/2018
... that effective 10-1-2018 only 2017-2019 model year vehicles will be eligible for rental. How can gm change the policy if our customer still have remaining powertrain warranty. How are we suppose to explain this to them....
Forum - 05/25/2018
... fleet at your dealership. Meaning, come that date, say you put a customer in a 2016 rental unit, GM will not pay because it is not current or 1 year prior model year. Hope this helps some!...
Forum - 05/31/2018
You used to be able to submit a $0.00 claim for these to close them out. There is a from to send in to GM, but it takes forever to come off of the IVH. How I have closed these in the past is to submit a .1 claim using the Service Manager's GMIN and under...
Material Allowance Not Found - 06/11/2018
... Material number 000000000084467435 not found. I've verified the part number through GM EPIC and the cost as well.I'm not entirely sure what to do. Should I contact the DBC....
Transfer Case - 06/11/2018
... case replacement require the Cost Comparison worksheet filled out? Everywhere I've read on GM says authorization is required if you are required to contact the PQC for assembly replacements. However, bulletin 04-00-89-015 says "where a COMPLETE transmission/engine...
Missing: SPS Claim Code for Submission - 06/25/2018
... heard mention that there is a way for the technician to locate their codes somewhere within the GM website. Is it possible to help him locate this code so we don't have to bring the customer back to repogram the frontal airbag again just for the sake...
Customer Pay Add-On Repairs - 07/02/2018
Hello there JL Warranty Community!Just a quick question since GM does not seem specify regarding add-on customer pay lines. Say I have a job card opened with two warranty lines and we add-on a customer pay line for whatever reason. Does this still require...
Not Allowed to Submit Part Product Line... - 07/25/2018
... GWM and see that line 32 is for accessories. I guess my question is, since it doesn't go through GM, how would we handle this claim?...
Forum - 07/27/2018
I was told by GM itself that You can only use corrosion if there is an actual hole in the body of the vehicle. As in the rust chewed through the body and you can see through it. This was just a few weeks ago.
Forum - 12/06/2018
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a ...
Forum - 01/04/2019
... 40 dealers. I just got him a few months ago but I've worked with him before (my older one left). GM is supposed to keep the WSC reps handling everything by the end of 7 days but lately my guy has been further behind. I'm seeing my clear out in about...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
... Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." How do you get this form/spreadsheet? ...
2019 AUTHORIZATION UPDATES - 01/23/2019
... Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission of Customer concern not duplicated labor operations has been eliminated"....
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Service Agent Installed vs Over the Counter submission - 04/17/2019
... why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format: Video...
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 04/27/2019
... to another dealership within our "family" of dealerships. That dealership is not a GM dealership. They installed that transmission for the customer. That tranmission failed. The other dealership replaced with a new transmission. ...
Forum - 04/30/2019
... type ZPTC, does not. The Powertrain Contact Center (PCC) is used by the ISC for GM powertrain inquiries. (Refer to P&P Article 1.7). The article contains the PCC process for warranty part replacements. The following bullet is from the PCC...
Forum - 05/22/2019
Oh good heavens. Not sure what I was thinking. Both were customer pay. I was handed a check and was thinking I had to get reimbursed from GM when it's just US reimbursing them. It's been a long day. Thank you Kristen
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Select State/California Emissions - 05/10/2019
... the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration when trying to determine...
Forum - 03/08/2019
I am fighting with GM on PIP5197 because it clearly states that you can add up to 1.0 for diagnosis time...but you can't. I often joke that the bulletins are written in Chinese and then translated to English by someone who speaks only Korean. Often when...
Forum - 04/02/2019
... to limit the def top-off, or we could lose money. I never could get a straight answer as to what GM considered a 'top-off', but we set a limit at 1 gallon and customer is responsible for the rest. ...
Over the Counter Parts Warranty - 04/02/2019
... information on what/if any authorizations are needed from Service Management before I H-Route to GM. Can someone help me please?Thanks!...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!Â
Forum - 04/08/2019
Assuming that the transaction has rejected for transaction total limit of $500 has been exceeded, re-submit with GM Authorization for review. No management authorization required in this scenario.
Forum - 11/16/2017
We have received clarification regarding the Policy Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on...
Forum - 11/27/2017
I would like to at least know something about maybe a time frame for getting things patched up. However, at this point, with no word from GM, I wonder if they are even aware of the issues.
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Based on what I know the warranty is on GM parts. There might be more to this though, because most of what you would put on would be AC Delco and you'd have to verify coverage. Be aware also that parts warranty is now 2 years. I think JL Warranty has...
Forum - 12/20/2018
I brought this up with a similar question the other day. the 2019 program is the "first" service, except on some vehicles and yes GM is selling some pre-paid maintenance plans. Good luck.
CAC & PET article in January 2019 WarrantyNews? - 12/21/2018
... is, what then? What would you do once you have all of that? How would you submit it to GM?...
Forum - 12/21/2018
GM is not going to pay for a part that is an exchange unit. She should just bill $45 in admin. allowance for exchange of the unit and have the parts department contact ESC to correct that mistake as well. To prevent this from further happening when a ...
Forum - 01/04/2019
... 40 dealers. I just got him a few months ago but I've worked with him before (my older one left). GM is supposed to keep the WSC reps handling everything by the end of 7 days but lately my guy has been further behind. I'm seeing my clear out in about...
Option A - Effective Labor Rate Review - Form? - 01/07/2019
... Labor Rate Review? The P&P says "An Excel spreadsheet in a form provided or approved by GM must be completed showing all sequential job cards along with the ELR calculation." How do you get this form/spreadsheet? ...
2019 AUTHORIZATION UPDATES - 01/23/2019
... Not Duplicated labor operations has been removed". But the email I received from GM (reference number GCUS-9-7168) states " Service manager approval PRIOR to submission of Customer concern not duplicated labor operations has been eliminated"....
Forum - 01/11/2019
What we don't understand how does Brake Pads-One Time Free Replacement with no Labor be a Add On. GM paying only for the Brake pad kit?
Service Agent Installed vs Over the Counter submission - 04/17/2019
... why we do them, what the differences are, what documentation is needed, and how to submit them to GM. Visual examples are a must! Format: Video...
Forum - 04/22/2019
I have never seen GMPP call back a part but I tell everyone over and over again that all GM warranty requirements must be followed on GMPP. The only exception is the new program that processes as a regular extended warranty. (credit card payment over...
Forum - 04/27/2019
... to another dealership within our "family" of dealerships. That dealership is not a GM dealership. They installed that transmission for the customer. That tranmission failed. The other dealership replaced with a new transmission. ...
Forum - 04/30/2019
... type ZPTC, does not. The Powertrain Contact Center (PCC) is used by the ISC for GM powertrain inquiries. (Refer to P&P Article 1.7). The article contains the PCC process for warranty part replacements. The following bullet is from the PCC...
Forum - 05/22/2019
Oh good heavens. Not sure what I was thinking. Both were customer pay. I was handed a check and was thinking I had to get reimbursed from GM when it's just US reimbursing them. It's been a long day. Thank you Kristen
Forum - 05/10/2019
As far as the screenshot, I don't worry about it, as long as GM doesn't need it. The programming, I make them print. I have seen doctors with better handwriting lol. So I make them print, in case it gets entered in wrong by cashier. If their printer is...
Select State/California Emissions - 05/10/2019
... the vehicle isn't registered in a qualifying state, there isn't coverage. Correct? Does GM put it on the dealer to find out where the vehicle is registered? I've never had the DBC ask me the vehicle's registration when trying to determine...
Forum - 03/08/2019
I am fighting with GM on PIP5197 because it clearly states that you can add up to 1.0 for diagnosis time...but you can't. I often joke that the bulletins are written in Chinese and then translated to English by someone who speaks only Korean. Often when...
Forum - 04/02/2019
... to limit the def top-off, or we could lose money. I never could get a straight answer as to what GM considered a 'top-off', but we set a limit at 1 gallon and customer is responsible for the rest. ...
Over the Counter Parts Warranty - 04/02/2019
... information on what/if any authorizations are needed from Service Management before I H-Route to GM. Can someone help me please?Thanks!...
PART WARRANTY ON 2002 S10 BLAZER - 03/13/2019
We are having trouble finding a labor code for a power steering hose that is covered under the parts warranty for a 2002 S10 Blazer. GM Warranty Job Aids are not available for any year for a S10 Blazer.Any ideas?
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!
Warranty Administrator in Kentucky - 04/04/2019
Hello All,Does ANYONE know where to send all 100 RO's and the excel spreadsheet with ELR to when requesting a Labor Rate increase under Option A? GM DBC was not able to help me, and the address is not listed in the P&P Manual. THANK YOU!!Â
Forum - 04/08/2019
Assuming that the transaction has rejected for transaction total limit of $500 has been exceeded, re-submit with GM Authorization for review. No management authorization required in this scenario.
Forum - 11/16/2017
We have received clarification regarding the Policy Evaluation Tool: While the customer's overall GM engagement and loyalty is used to calculate GM participation in a vehicle policy repair decision, the tool must be used with each policy repair line on...
Forum - 11/27/2017
I would like to at least know something about maybe a time frame for getting things patched up. However, at this point, with no word from GM, I wonder if they are even aware of the issues.
Forum - 11/14/2017
Reference the GM Service Replacement Parts and Accessories Warranty Quick Reference Chart located within the Parts Policies & Procedures Manual Article 1.1 GM Accessories (excluding Associated Accessories): Dealer Installed*:If dealer installed and...
Sealant Covered/Not Covered - 11/01/2017
... difficult to know if it's something that is considered shop supplies or something that GM will pay. Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed...
NOT A PARTS WARRANTY - 10/23/2017
... on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums and charged the customer. Customer now wants us to reimburse them for that repair. How or can i claim this reimbursement...
Forum - 10/24/2017
... Process is used to detail the situation and seek the ability to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Forum - 07/25/2017
... was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted,...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 09/05/2017
... order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way...
Forum - 09/14/2017
... up CCND or Powertrain anywhere! So frustrating to not be able to find information from GM! Anyone else have any stories or input, the more info I can get, the better?...
Repair vs Replacement Standards - 09/19/2017
... but if the cost comparison shows it is cheaper to repair, are there other circumstances that GM allows a replacement? There seems to be an understanding if the repair/replace comparison is within a certain percentage (80% maybe), that we can...
Forum - 09/20/2017
... a review that there were authorizations that weren't by the "Service Manager". I would think GM would consider it a conflict of interst for advisors to authorize, but I don't see anything that clearly says that they're not to au...
Forum - 09/26/2017
Thanks. I submitted with requesting GM authorization, but it rejected saying we could self authorize. I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed...
Carpet replacement after waterleak repair. - 09/26/2017
... mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been...
Forum - 10/04/2017
You can attempt submission with GM Authorization for consequential damage - although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the batte...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... our number is, and I get fairly close but I want to make sure that I'm not including some that GM doesn't. Does anyone else keep track of this throughout the month?...
Forum - 06/08/2017
... and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
Forum - 06/23/2017
... dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this happens to me ...
Mail Out Review Trends - 04/17/2017
Has your dealership received a Mail Out Review from GM? If so, did you notice a trend (e.g. transactions with add on repairs or OLH)?Please share your observations/MOR findings with the Warranty Community!
Reprints - 04/25/2017
... of approval/acknowledgement when a job card is reprinted? I've never found anything from GM that says it's necessary. I just wonder if there would be an issue during an audit if there is a reprint but the original is gone. Or the reprint...
Forum - 04/26/2017
... you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair,...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 07/23/2017
... or hard copy of the manager's written time,date, explanation,signature that complies with GM guidelines. ...
Forum - 08/17/2017
... Let's face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process...
customer surveys for warranty repair. - 08/22/2017
I understand that warranty customer surveys are being sent out by GM by email. I would like to know what the guidelines are? Thank you
battery restrictions ! - 07/18/2017
i must have missed something or not given the message which is about right , i submitted a warranty claim on a 2017 gmc with 9349 miles to replace the battery, got rejected as restricted and required gm authorization ! can anyone shine some lig...
Forum - 03/30/2018
... Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... the first 12 months of bumper to bumper. So even though it is not excluded in the CPO, GM won't pay for it because it's not within the first 12 months? Help!...
... difficult to know if it's something that is considered shop supplies or something that GM will pay. Specificly, does anyone know anything about part 88900326? We found the threaded plug above oil filter leaking. We removed...
NOT A PARTS WARRANTY - 10/23/2017
... on vacation and during their trip they had a thumping noise. They took their vehicle to another GM dealer and they refinished the rear drums and charged the customer. Customer now wants us to reimburse them for that repair. How or can i claim this reimbursement...
Forum - 10/24/2017
... Process is used to detail the situation and seek the ability to cover the claim with 100% GM Participation. (Refer to the FAQ contained with GCUS-9-3886 New GM Policy Evaluation Tool National Launch). ...
Forum - 07/25/2017
... was used to determine that the condition is "normal". If there's no repair, I don't think GM will be too excited to pay for finding that the concern is a normal operating conditon of the car, even with the service management signatures, i's dotted,...
Forum - 08/03/2017
Not sure what should be done in this situation, I know GM won't pay for test drives but due to the extent of this situation not sure...but would like to know the correct answer...please post the answer!
Forum - 09/05/2017
... order for the steering gear and submit it as a separate line using its own labor op. Submit for gm authorization with comments about the attempts made to submit this op with olh. Move parts to added line. Please advise if this is the correct way...
Forum - 09/14/2017
... up CCND or Powertrain anywhere! So frustrating to not be able to find information from GM! Anyone else have any stories or input, the more info I can get, the better?...
Repair vs Replacement Standards - 09/19/2017
... but if the cost comparison shows it is cheaper to repair, are there other circumstances that GM allows a replacement? There seems to be an understanding if the repair/replace comparison is within a certain percentage (80% maybe), that we can...
Forum - 09/20/2017
... a review that there were authorizations that weren't by the "Service Manager". I would think GM would consider it a conflict of interst for advisors to authorize, but I don't see anything that clearly says that they're not to au...
Forum - 09/26/2017
Thanks. I submitted with requesting GM authorization, but it rejected saying we could self authorize. I submitted with self auth policy and commented as to why there was no customer/dealer participation. I had assumed...
Carpet replacement after waterleak repair. - 09/26/2017
... mildew smell. Dealer determines carpet is covered in mildew and replaces carpet. Will GM consider this as related to the waterleak? Do we need any particular documentation for the carpet replacement? Should the carpet have been...
Forum - 10/04/2017
You can attempt submission with GM Authorization for consequential damage - although the WSC may still request that the battery is submitted on its own line, as the Special Coverage does not include an allowance for replacement of the batte...
CPVS AND LABOR OPERATIONS INCLUDED - 05/30/2017
... our number is, and I get fairly close but I want to make sure that I'm not including some that GM doesn't. Does anyone else keep track of this throughout the month?...
Forum - 06/08/2017
... and Service P&P Article 3.3.2 Supporting Documentation (may include Service history printouts GM IVH, or Service Workbench Dashboard)....
Forum - 06/23/2017
... dont like it when they hold tickets for soo long it also has an effect on parts pricing too, gm will pay the price of the part at the date the job card was written up if there is a price increase not date the job card was closed..this happens to me ...
Mail Out Review Trends - 04/17/2017
Has your dealership received a Mail Out Review from GM? If so, did you notice a trend (e.g. transactions with add on repairs or OLH)?Please share your observations/MOR findings with the Warranty Community!
Reprints - 04/25/2017
... of approval/acknowledgement when a job card is reprinted? I've never found anything from GM that says it's necessary. I just wonder if there would be an issue during an audit if there is a reprint but the original is gone. Or the reprint...
Forum - 04/26/2017
... you will now need a (R) for repeat repair, this is why you put in a rental... HERE IS UPDATE FROM GM:. If a vehicle leaves, the repair order should get closed. That is a GM requirement and a State law in many states.If you want to avoid the repeat repair,...
Forum - 07/19/2017
cnkraemer its ok to be sarcastic like you i have been dealing with gm for a long time this is like a too good to be true and subject to change anytime !!!
Forum - 07/23/2017
... or hard copy of the manager's written time,date, explanation,signature that complies with GM guidelines. ...
Forum - 08/17/2017
... Let's face it, it's a pain but I've drilled it in their heads that I don't care if the CEO of GM tells you to replace an assembly, you still MUST do the cost comparison. Assemly=Cost Comparison, period. No excuses...It's a Required process...
customer surveys for warranty repair. - 08/22/2017
I understand that warranty customer surveys are being sent out by GM by email. I would like to know what the guidelines are? Thank you
battery restrictions ! - 07/18/2017
i must have missed something or not given the message which is about right , i submitted a warranty claim on a 2017 gmc with 9349 miles to replace the battery, got rejected as restricted and required gm authorization ! can anyone shine some lig...
Forum - 03/30/2018
... Those changes are for regular warranty. The following is in the notice from Tim Turvey, GM Global VP of CCA. Make note of the last sentence..."Details on the new process will be communicated shortly." I think we just have to wait to see how...
Certified pre-owned windshield **HELP!!** - 04/05/2018
... the first 12 months of bumper to bumper. So even though it is not excluded in the CPO, GM won't pay for it because it's not within the first 12 months? Help!...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
Forum - 03/01/2018
... the insurance company to add a suplement related to the accident claim. You are right in that GM should not be responsible....
Customer Upset! - 02/26/2018
... made saying that it should be under warranty. But to my understanding since this is not fault of gm that would not be covered. Am I in the right?...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval with $90 in the admin allowance field. I stated that we had to replace 2 displays and attached the invoices for them. ...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 01/09/2018
A SHUTTLE DRIVER IS A COMPANY PAID EMPLOYEE WHO DRIVES A CUSTOMER FREE OF CHARGE. THE AMOUNT COLLECTED FROM GM MAY BE APPLIED TO YOUR RENTAL CAR ACCOUNT. $7.50 FOR ONE WAY SHUTTLE, $15.00 FOR 2 WAY. YOU MAY ADD THE SHUTTLE $ AMOUNT TO...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Restricted Labor Operations - 12/14/2017
... submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent profile) and could not find anywhere that said this operation was restricted. So...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
Forum - 12/18/2017
... the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is accepted for payment....
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Forum - 12/19/2017
... Additional comments were entered supporting the replacement and the claim was submitted with GM Authorization for review. The transaction was accepted for payment....
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/07/2017
... down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Required Documentation for Add Time - 03/14/2017
... need to include that he drained and filled the fuel? Is this part of the repair or is GM telling you how much is allowed if you happened to have needed to drain and fill the fuel?...
Forum - 03/15/2017
yes gm is telling you how much time is allowed to drain and refill the fuel is needed..I pay my techs only if they put the info on the job card stating they did drain and refill..but i usually ask them to make sure too !
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
New Warranty Administration Resource Center! - 03/26/2018
I don't know if you all have seen it yet, but GM has released a new message. Message GCUS-9-5711 "Announcing the New GlobalConnect Warranty Administration Resource Center" the Dealership Policies and Procedures has been updated into a brand new resource...
Forum - 03/01/2018
... the insurance company to add a suplement related to the accident claim. You are right in that GM should not be responsible....
Customer Upset! - 02/26/2018
... made saying that it should be under warranty. But to my understanding since this is not fault of gm that would not be covered. Am I in the right?...
Forum - 03/09/2018
GM does not publish a specific list of labor operations that are included within the electronic exchange program, only the general list of components, although your parts department should be aware of which parts are handled as an exchange.
Electronic Exchange Administrative Allowance Limit - 02/02/2018
... them since there's not a labor operation for the different seats. I submitted a claim for GM Authorization approval with $90 in the admin allowance field. I stated that we had to replace 2 displays and attached the invoices for them. ...
Adding Oil during PDI? - 01/16/2018
Would anyone be able to tell me how we submit for oil added during a Pre-delivery Inspection? What labor operation to use, does the part number go in Misc, would it be ZReg, and does it need GM Auth?
Forum - 01/05/2018
So our van that has our dealerships name on it can count as well? So if it's our dealerships and people don't pay for it, GM won't ask for any proof of receipt or anything?
Forum - 01/09/2018
A SHUTTLE DRIVER IS A COMPANY PAID EMPLOYEE WHO DRIVES A CUSTOMER FREE OF CHARGE. THE AMOUNT COLLECTED FROM GM MAY BE APPLIED TO YOUR RENTAL CAR ACCOUNT. $7.50 FOR ONE WAY SHUTTLE, $15.00 FOR 2 WAY. YOU MAY ADD THE SHUTTLE $ AMOUNT TO...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Customer Declined Recall - 01/02/2018
... to have the 17367 recall done, is there a form that the customer needs to sign and send to GM in order for the recall to show manually closed in IVH, if so where do I print them off? I looked around in service forms but couldn't find anything.Thanks...
Restricted Labor Operations - 12/14/2017
... submitted a labor op that had a reject code 066: this labor operation is restricted and requires GM authorization. I searched through many things (even our Service Agent profile) and could not find anywhere that said this operation was restricted. So...
Switching to Option A Labor Rate - 12/07/2017
I would love to see an article detailing the ins and outs of what needs to be done to go to Option A labor rate. There seems to be some disagreement within GM as to which ROs qualify for the labor study and which ones do not.
Forum - 12/18/2017
It is set to "GM-US" and the labor code is 2810345 for the HMI Reprogramming. I understand the replacement of the component itself is an electronic exchange, but in our restricted labor operations, the labor operation for the reprogramming does not a...
Forum - 12/18/2017
... the reprogram operation for the HMI has been on restriction for some time. When submitted with GM Authorization and the proper documentation, the transaction typically is accepted for payment....
Customer returns for install of special ordered parts. ADDED OPERATION ? - 12/19/2017
When I was at a GM meeting, it was stated if a customer had their warranty parts ordered, when they returned, the manager had to sign off on the repair as an added operation. I cannot locate this in the P & P. Was i dreaming ? Any help is appreci...
Forum - 12/19/2017
... Additional comments were entered supporting the replacement and the claim was submitted with GM Authorization for review. The transaction was accepted for payment....
Forum - 02/02/2017
Those are overseas versions of vehicles and not like an option code or anything we would use here. If you see GME, that's GM of Europe and you wouldn't use that here either.
Forum - 02/07/2017
... down to all of the usual suspects for policy, like did customer purchase vehicle new, are they GM loyal, loyal service customers....would like to hear your outcome on it. Have a good one!...
Forum - 02/15/2017
It depends a bit on the system you're referring to. For the HVAC system, 4417169 A/C System Analysis can be used, but for the engine it would be a CCND for me as I'm not aware of GM paying for pressure test time if there is no failed part.
Required Documentation for Add Time - 03/14/2017
... need to include that he drained and filled the fuel? Is this part of the repair or is GM telling you how much is allowed if you happened to have needed to drain and fill the fuel?...
Forum - 03/15/2017
yes gm is telling you how much time is allowed to drain and refill the fuel is needed..I pay my techs only if they put the info on the job card stating they did drain and refill..but i usually ask them to make sure too !
Forum - 03/15/2017
SO ARE YOU ADJUSTING YOUR CLAIM TO CHANGE THE QUANTITY TO 4 ON THE COOLANT? MY PARTS MANAGER DOES NOT WANT TO BILL THE GALLON COOLANT PART NUMBER WITH A QUANTITY OF 4 ON THE CLAIM LINE--HE THINKS GM NEEDS TO STRAIGHTEN THIS OUT ON THEIR END--
Forum - 03/16/2017
Thanks! But i guess what i'm asking is where are you finding this information? We used to have a GM resource card that showed the VIN breakdowns that coordinate with what kind of express van it would be considered. I vaguely remember...
Forum - 04/19/2017
Good question! It was documented in GlobalConnect Message GCUS-9-1890, although that message expired on March 31, 2017. I have not yet found that information documented in any other GM resource.
Warranty Admin - 03/30/2017
... but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Dealertrack DMS - 03/21/2017
I was just wondering if any other GM Warranty Administrators are using Dealertrack for their DMS and would like to know if the SPS warranty dependency code field is populating while in the submission screen?
Forum - 03/13/2017
... how it turns out, sometimes you'll scratch your head over the simplest things and it turns out GM had an issue for a bit. Were they in it for a length of time? If 3 days and under it shouldn't be a problem either....
Re: DEALERTRACK - 05/09/2016
... with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for...
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: What Would You Do - 06/16 - 06/30/2016
... NOT eligible for policy or spontaneous goodwill maintenance. So there isn't a claim to be made to GM after the time/mileage has passed, it will become the dealership's responsibility. ...
Forum - 09/01/2016
... have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to be booked....
Forum - 09/02/2016
... department hired someone to schedule appointments and another advisor who hasn't been in the GM game for a while now. Very frustrated as it's more to keep my eye on and track....
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Pyramiding repairs and how to avoid them - 11/10/2016
A full description of how GM determines if a repair is considered Pyramiding, how they calculate the number that shows up on the Service Agent Summary Analysis Report and how to avoid submitting pyramiding claimsFormat: Article
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 12/09/2016
I always scan and attach it to my submission to GM. I know some people were getting debited and found out that those debits were due to type-o's...mistaking U's for V's was one that I can remember. Tip...On the Midtronics printout,...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
Re: PDI EXTRAS? - 07/22/2015
... we file 0590072 for pdi not paid??? I'm interesting in getting all legitimate reimbursements from GM. Any details are greatly appreciated :)...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/25/2015
Update: recently attended the GM Warranty Bootcamp meeting for our region and the rep who led the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective...
Re: schedule for auto pdi ? - 04/29/2015
I first check gm vis to make sure they haven't auto paid like they normaly do.This happens sometimes. If they have not then you can file for that payment.I usually put in comment section that pdi had not auto paid.
Technician Training - 06/02/2015
... of training in order to perform warranty work (including recalls)or must they just be enrolled in GM training? I've been asked this by a technician and I cannot remember reading anything specific on this....
Re: Transmission diagnostic worksheet? - 09/02/2015
... 'supporting documentation' it will state the same terminology.) I've always interpreted that as GM is just using a general term to refer to diagnostic information collected and used as an aide (including things like brake and vibration diagnostic worksheets,...
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should ...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
... but a repair. Is that covered and do they get labor. Where can I find this in GM Policy. Thank You...
Dealertrack DMS - 03/21/2017
I was just wondering if any other GM Warranty Administrators are using Dealertrack for their DMS and would like to know if the SPS warranty dependency code field is populating while in the submission screen?
Forum - 03/13/2017
... how it turns out, sometimes you'll scratch your head over the simplest things and it turns out GM had an issue for a bit. Were they in it for a length of time? If 3 days and under it shouldn't be a problem either....
Re: DEALERTRACK - 05/09/2016
... with warranty submission in Dealertrack. Of course there are hiccups with foreign vehicles and non gm parts but for the most part it seems to be working as it should. We are getting ready to transition to DealerTrack 2.0. I have heard it's easier for...
Re: Printing IVH at job card write up - 05/13/2016
Thanks for the responses. We use the Service Workbench and MPVI through GM and print the Workbench Dashboard, just wondered if anyone was doing anything electronically without having to print and scan. Thanks again!
Re: What Would You Do - 06/16 - 06/30/2016
... NOT eligible for policy or spontaneous goodwill maintenance. So there isn't a claim to be made to GM after the time/mileage has passed, it will become the dealership's responsibility. ...
Forum - 09/01/2016
... have the advisors write up everything under cp labor types (with the exception of recalls or gm maintenance plans) and then have the booker apply the warranty labor type once it's ready to be booked....
Forum - 09/02/2016
... department hired someone to schedule appointments and another advisor who hasn't been in the GM game for a while now. Very frustrated as it's more to keep my eye on and track....
Sublet Repairs - 12/27/2016
I'm reading through the GM Warranty Operations Manual - 2017, pg 28. Can someone tell me how to find out if a labor operation code qualifies for Coverage S (Sublet 1) or Coverage S (Sublet 2)?
Forum - 12/28/2016
I just submitted a battery claim, it showed it was a restricted labor op that needed GM Authorization. I am being told I MUST scan the GR8 print out and submit it with the claim now fyi.
Forum - 01/03/2017
There is a "172 Point Vehicle Inspection and Reconditioning" checklist that may suit your needs. It is a GM CPO form - which should be available within the Certified Pre-Owned Resource Center tab within the Sales Department dropdo...
Pyramiding repairs and how to avoid them - 11/10/2016
A full description of how GM determines if a repair is considered Pyramiding, how they calculate the number that shows up on the Service Agent Summary Analysis Report and how to avoid submitting pyramiding claimsFormat: Article
Forum - 12/02/2016
Yes, but you're "Work Order" will still show it as an "Added Operation". Does anyone know if we need to get Manager approval for the shuttle line because we are changing it to "W" simply by submitting it to GM for payment?
Forum - 12/09/2016
I always scan and attach it to my submission to GM. I know some people were getting debited and found out that those debits were due to type-o's...mistaking U's for V's was one that I can remember. Tip...On the Midtronics printout,...
GMIN NUMBERS - 07/17/2015
Hello again! We have a new service advisor who had previously worked at a different GM dealer and therefore had a GMIN. He does not know it and no one seems to be able to obtain it, does anyone know how to get hold of someone's GMIN? We've called the...
Re: PDI EXTRAS? - 07/22/2015
... we file 0590072 for pdi not paid??? I'm interesting in getting all legitimate reimbursements from GM. Any details are greatly appreciated :)...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/16/2015
When the recall was first released we were having the same problem. GM then released a video for the techs to watch in their training through video on demand i think(i haven't watched it),but it was concerning the correct postion of the alignment tool...
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/25/2015
Update: recently attended the GM Warranty Bootcamp meeting for our region and the rep who led the class specifically addressed this issue. He stated that he would only pay for 1 sensor per recall, per day, as every sensor that has been sent back as defective...
Re: schedule for auto pdi ? - 04/29/2015
I first check gm vis to make sure they haven't auto paid like they normaly do.This happens sometimes. If they have not then you can file for that payment.I usually put in comment section that pdi had not auto paid.
Technician Training - 06/02/2015
... of training in order to perform warranty work (including recalls)or must they just be enrolled in GM training? I've been asked this by a technician and I cannot remember reading anything specific on this....
Re: Transmission diagnostic worksheet? - 09/02/2015
... 'supporting documentation' it will state the same terminology.) I've always interpreted that as GM is just using a general term to refer to diagnostic information collected and used as an aide (including things like brake and vibration diagnostic worksheets,...
Bringing customers in - 12/16/2015
Just wondering what everyone does to get customers to come in. I use the recall listed provided by GM and send post cards out, I also use the lists of who hasn't been in the dealership within 6 months that have the maintenance programs, and I use CRM...
Re: Recall submissions for Friday, May 6 2016 - 05/06/2016
GM posted today that all recalls were going to be going into pending status. They are having issues again. The problem should be fixed and they should go through on Monday. You don't have to do anything, just check the status Monday and they should ...
Re: Android Auto update - 04/12/2016
According to GM, I went through this on 25 PDI's - only time it is the .4 is when it is a previously sold vehicle - $10.00 is all we get for anything new or in stock. Not very fair
CORE CHARGE - 02/12/2016
How do I claim the core on a transmission. Claim paid, Gm has core back, now my parts manager says I have to get him his money back for the core. Not used to this process, I come from Ford warranty where getting the core back is easy. Any help would ...
Re: TECH FOUND PART DAMAGED WHEN PACKAGE WAS OPENED - 02/22/2016
... be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for credit." "GM Service Agents are to submit an Application for Authorization to Return Material via RAPID, or a PC 659 via mail for non-RAPID...
Forum - 07/06/2022
After GM processes your daily transactions anything that pays will show on your transaction summary, they will all be on one report, yes. (on the next day)
Forum - 07/06/2022
... preferred Reynolds, over DealerTrack. With DealerTrack, you MUST submit all T-claims manually, per GM, as their are computer code issues that mess up a t-claim sent thru dt. I could build, submit and reconcile my claims easier and faster with Reynolds,...
Forum - 07/07/2022
... to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/08/2022
I asked that question of another Warranty administrator and she said go by the last punch on the ticket. I would love to hear someone say differently honestly but I am not sure since, oh yeah GM gives us no guidelines to look up these details.
Forum - 07/12/2022
... the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
Forum - 07/19/2022
... "new" policy to the invoice and explain that you are not required to punch base time according to GM....
Forum - 07/11/2022
soo,,i went to our warranty rep in Saginaw and here is some added light for the subject.....In certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks l...
Forum - 08/17/2022
... a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim wi...
Forum - 09/28/2022
... that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections. I do hope they send out something to those of...
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
... a reprint off the system,,,this is because only the original owner can submit for it. Gm says if you dont have the original you can get debited back....
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 04/14/2022
... I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind with browser compatibility and other computer-related things. If I had to guess I would say it is going to be...
California Dealers-Roof Rail Airbags - 05/27/2022
... when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Forum - 05/10/2022
... When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now working on it. ...
Forum - 06/01/2022
... tech could run a time punch for the additional 0.1 for the second panel. I have never seen GM approve a claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
$20 and $30 off coupons Reconciling - 06/10/2022
I am curious how you reconcil and discount the $20 off and $30 off email that GM sends out for private offer. We use Autosoft at our dealership and according to our rep we have to use a negative (-) deductible in order to balance the credit we are...
Forum - 06/22/2022
I am not finding a specific reference to this scenario either. Would recommend handling on a case by case basis, and contact with GM for clarification in those unique cases.
Forum - 06/21/2022
... is accurate. The customer must pay or participate to have the 2 year/ unlimited warranty. If GM pays for it they will only pay for replacement the remainder of the warranty or the first 12 months....
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
... be defective before installation on the vehicle, or sale over the counter, are to be returned to GM Parts for credit." "GM Service Agents are to submit an Application for Authorization to Return Material via RAPID, or a PC 659 via mail for non-RAPID...
Forum - 07/06/2022
After GM processes your daily transactions anything that pays will show on your transaction summary, they will all be on one report, yes. (on the next day)
Forum - 07/06/2022
... preferred Reynolds, over DealerTrack. With DealerTrack, you MUST submit all T-claims manually, per GM, as their are computer code issues that mess up a t-claim sent thru dt. I could build, submit and reconcile my claims easier and faster with Reynolds,...
Forum - 07/07/2022
... to have to come back in to have their vehicle disassembled to get the serial numbers, when we know GM won't pay OLH for not following directions... ...
Forum - 07/08/2022
I asked that question of another Warranty administrator and she said go by the last punch on the ticket. I would love to hear someone say differently honestly but I am not sure since, oh yeah GM gives us no guidelines to look up these details.
Forum - 07/12/2022
... the parts scrap area as it is soo hot,,,maybe way over 100',,,and parts says,,,which is true,,that GM doesnt pay them to aircondition the area....so you know what,,,no more walking into parts to search for missing serial numbers,,,,too dangerous!...
Forum - 07/19/2022
... "new" policy to the invoice and explain that you are not required to punch base time according to GM....
Forum - 07/11/2022
soo,,i went to our warranty rep in Saginaw and here is some added light for the subject.....In certain situations GM will pay to remove after market equipment. For example, police, ambulance vehicles. If vehicle has a lift kit etc and customer does...
Forum - 07/20/2022
this approach seems to make the most sense in that once the recall is done,,,another repair is just considered that,,,not a recall,,,and allows GM to see if the update procedure / part is working and fixing the problem
Time Documentation "Labeled" - September 2022 Warranty News, pg 7. - 08/25/2022
... and specific punch times that are separately identifiable and "LABELED." Gotta love how GM makes statement in P&P and doesn't clarify or tell you how to do this to be compliant. Anyone know what "Labeled" means? What it looks l...
Forum - 08/17/2022
... a screen shot or something but these seem to have suddenly died off and several of us have offered GM feedback on this recall document stating you don't have to document on the hard copy and then in the same document it says you must or the claim wi...
Forum - 09/28/2022
... that it was ready from the warranty screen. I build my claims during the day, then send them to GM in afternoon (becuase that's when I don't have so much noise in office lol) and clear up any rejections. I do hope they send out something to those of...
Forum - 09/29/2022
I understand their logic, but it really only affects future owners. Now, if the trade/sell is done at a GM dealership, this will affect ALL sorts of messy stuff. ticked off seller, due to decreased value, disclosures of dropped warranty on a fairly new...
customer satisfaction program USB Receptacle doc id 6166363 - 10/18/2022
... a reprint off the system,,,this is because only the original owner can submit for it. Gm says if you dont have the original you can get debited back....
Forum - 09/20/2022
I too am curious as to what DMS you have. For GM processing I typically avoid doing batch processing. I am okay with delayed gratification but GM will not give you submission results until the next day if you batch process. I rarely ever manually process...
Forum - 04/14/2022
... I called them and they always say "we are aware of it and are working on it". In my experience GM is always about 6 months to a year behind with browser compatibility and other computer-related things. If I had to guess I would say it is going to be...
California Dealers-Roof Rail Airbags - 05/27/2022
... when they are removed. Just wondering what other California dealers are doing with their airbags. GM isn't giving any allowance to handle the shipment of these in this recall.Thanks, Carol...
Forum - 05/10/2022
... When I went to the screen it shows they are there but did not pay. I was in a call with GM and the "triage" team showing them and they are now working on it. ...
Forum - 06/01/2022
... tech could run a time punch for the additional 0.1 for the second panel. I have never seen GM approve a claim using the same operation code on multiple job card lines on the same claim. I don't see that you called out where the manager approved...
Forum - 06/17/2022
California Dealers.....now that we've been doing more what are the rest of you doing with your airbags? I was told by GM that we had to absorb the cost of disposing of them properly per our law. That it was the cost of doing business. :-(
transportation claim freight charges - 06/03/2022
for those wondering if GM will cover freight charges on a transportation claim when you have a part on National Backorder and you secure it from another dealer,,,,they wont,,the best advice they gave was to contact your DM and find out if they will help...
$20 and $30 off coupons Reconciling - 06/10/2022
I am curious how you reconcil and discount the $20 off and $30 off email that GM sends out for private offer. We use Autosoft at our dealership and according to our rep we have to use a negative (-) deductible in order to balance the credit we are...
Forum - 06/22/2022
I am not finding a specific reference to this scenario either. Would recommend handling on a case by case basis, and contact with GM for clarification in those unique cases.
Forum - 06/21/2022
... is accurate. The customer must pay or participate to have the 2 year/ unlimited warranty. If GM pays for it they will only pay for replacement the remainder of the warranty or the first 12 months....
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
DMS BATCH VS MANUAL CLAIM SUBMISSION THROUGH GLOBAL WARRANTY SYSTEM - 06/30/2022
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
Forum - 10/25/2022
... via the portal, but your service manager must approve with the explanation and then send it for GM auth....
Forum - 11/14/2022
While our Enterprise location isn't that bad, they still charge more than the alloted amount from GM, so constantly having to update excel debit sheet for difference in rental costs :-( Our rental rate is 44.00 and they charge 50.60 per day (which includes...
Forum - 11/14/2022
... You would have to attach the email to your claim and H-route it after approval from the DVM and GM will pay it in full...
Approval-Rental over 10 days - 02/02/2023
HiWhen you have a rental over the 10 days and we need to get a pre auth from GM does the manager have to sign off on this also on the hardcopy or is having the pre auth attached enough? Thanks, Carol
Forum - 02/02/2023
... back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under 3/36 GM is still responsible and if it fails and comes back to the original dealer he wont know and can get stuck with it...
Forum - 01/16/2023
so this brings up an interesting point,,,,why does GM constantly use zero's 0 and letter O in all these programming codes,,,it is a constant source of trouble and seems like it could be something easily addressed at the factory level,,they did it for...
Forum - 01/09/2023
... wrote several up myself, when I worked in Detail dept, and have kept them on same page as GM since switching to warranty....
Forum - 01/09/2023
Hello! I am trying to find a spreadsheet approved by GM now myself. Can you tell me where you found the one you did use please?
Forum - 04/19/2023
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIED IT SO BEWARE....
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Collateral Damage - 03/20/2023
Hello All!Please forgive me if this has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant....
Forum - 03/16/2023
I am absolutely on fire about this issue. My frustration with GM related to this issue cannot get much higher. This is a rediculous practice and all it does is cost us all time and money. I think GM is doing this just to shaft the dealers honestly. There...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding lines, OLH, etc.......
Forum - 03/15/2023
... copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine have ever been rejected back to me for correction or further explanation. Just have p...
towing and courtesy transportation coverage - 12/22/2021
... and she said to cover it,,,but admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
Forum - 12/01/2021
... worked. Evidently, the word "decoder" in my search field ruined the search. Just like GM systems search to be difficult:) Thanks for your help....
Forum - 10/07/2021
... these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster! But there is hope! ...
Forum - 11/12/2021
... don't believe we can use them anymore because 2022 is now current model year. Does anybody know if GM relaxed the requirements on the vehicles needing to be within 2 model years with all the supply issues?...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
Forgive me as I am new to the GM brand. For other brands the claims are downloaded through the DMS as a batch and then uploaded into the claims system for submission. It seems for this brand you can do it either way. And a lot of people choose...
Forum - 10/25/2022
... via the portal, but your service manager must approve with the explanation and then send it for GM auth....
Forum - 11/14/2022
While our Enterprise location isn't that bad, they still charge more than the alloted amount from GM, so constantly having to update excel debit sheet for difference in rental costs :-( Our rental rate is 44.00 and they charge 50.60 per day (which includes...
Forum - 11/14/2022
... You would have to attach the email to your claim and H-route it after approval from the DVM and GM will pay it in full...
Approval-Rental over 10 days - 02/02/2023
HiWhen you have a rental over the 10 days and we need to get a pre auth from GM does the manager have to sign off on this also on the hardcopy or is having the pre auth attached enough? Thanks, Carol
Forum - 02/02/2023
... back on the road sticks one in that is close ,,,but has a different CCA rating,,,while under 3/36 GM is still responsible and if it fails and comes back to the original dealer he wont know and can get stuck with it...
Forum - 01/16/2023
so this brings up an interesting point,,,,why does GM constantly use zero's 0 and letter O in all these programming codes,,,it is a constant source of trouble and seems like it could be something easily addressed at the factory level,,they did it for...
Forum - 01/09/2023
... wrote several up myself, when I worked in Detail dept, and have kept them on same page as GM since switching to warranty....
Forum - 01/09/2023
Hello! I am trying to find a spreadsheet approved by GM now myself. Can you tell me where you found the one you did use please?
Forum - 04/19/2023
I have one in rejected status pending review but we actually did the scan I sent info to GM service manager. In your case did you have your SM sign date time explain yours?
OVERAGE CLAIMS IMPORTANT - 04/14/2023
... THOUGH YOU MIGHT STILL BE AWAITING PARTS FOR ANOTHER LINE. THIS IS SOMEWHAT OF A GRAY AREA AS GM DOESNT SPECIFICALLY STATE IT,,,BUT IT IS THE WAY THEIR AUDITORS INTERPRET IT AND JLWARRANTY,,,I CALLED AN AUDITOR AND VERIFIED IT SO BEWARE....
Forum - 04/12/2023
We plug every vehicle that comes through. You wont have issue with non-GM, but a a potential issue for what you are describing...
Forum - 03/28/2023
Update: I emailed my GM specialist and was instructed to review my original RO date... 06/01/0202 was entered. HA. Anyway, have a great day!!!
Collateral Damage - 03/20/2023
Hello All!Please forgive me if this has been covered before and I am unsure where to submit it.I work for a GM Dealer and we had a vehicle come in recently that had collateral damage to the interior of the car from a heater core that was leaking coolant....
Forum - 03/16/2023
I am absolutely on fire about this issue. My frustration with GM related to this issue cannot get much higher. This is a rediculous practice and all it does is cost us all time and money. I think GM is doing this just to shaft the dealers honestly. There...
Forum - 03/10/2023
I think CDK does track times but I don't know how to view it. I think they can only see it on the parts screens but I am not sure if it tracks the moment, might just be the day. I have never asked. I can see GM being that obnoxious though.
Forum - 03/14/2023
... ready to retire, so it will be the next person's problem. But you are correct, to my knowledge- GM doesn't have a specific "sequence of events" for the viewing of the job card; just the proper sequence and auth for adding lines, OLH, etc.......
Forum - 03/15/2023
... copy of IVH showing the recall still open, job card, and SPS print out to the claim and route for GM review. They do take a week or more to review but none of mine have ever been rejected back to me for correction or further explanation. Just have p...
towing and courtesy transportation coverage - 12/22/2021
... and she said to cover it,,,but admitted it wasnt really clear based on our docs. so in typical GM fashion there is not ,,,especially for towing,,one all encompassing doc that addresses all situations,,,and that is what we needFormat: Article...
Forum - 12/28/2021
I am really new to GM and have been looking for all kinds of helpful hints like this. I keep searching everyones posts! Some of the suggestions posted sound helpful. I tried SI warranty job aid, but wasn't able to locate the engine size. So far I've been...
Forum - 12/13/2021
got a email from michael arrasate from gm stating the cop rtes are all loaded and now match the (new vehicle) chevrolet, gmc and buick maintennce rates ..new rates will be effective on 12/9
Forum - 12/01/2021
... worked. Evidently, the word "decoder" in my search field ruined the search. Just like GM systems search to be difficult:) Thanks for your help....
Forum - 10/07/2021
... these guys have done whatever they wanted and the old admin would do whatever with it. as in go by gm and then give tec the time on internal. Total Cluster! But there is hope! ...
Forum - 11/12/2021
... don't believe we can use them anymore because 2022 is now current model year. Does anybody know if GM relaxed the requirements on the vehicles needing to be within 2 model years with all the supply issues?...
Forum - 08/13/2021
Thank you, but after gm pays the claim, where do you put, example 25.00 for airbag return, 45.00 radio exchange, etc. I have been adding the adm allowance to parts sale, labor sale. Thank you again
U-Courtesy Transportation Program? - 09/29/2021
... you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble with having 2020 and 2021 vehicles available due...
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
OnStar odometer rejects - 08/09/2021
... all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
One Time Use Parts - 01/26/2022
... need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something regarding repairs and the replacement...
Forum - 02/08/2022
ok,,,so GM had our warranty call today an i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint...
Forum - 02/08/2022
on our GM warranty call today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just...
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
PDI LPO's - 02/18/2022
... where it is said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 01/13/2022
... with service manager determining whether the situation warrants the use. There is really no way of GM making an all-encompassing document for usage of tow/rental. CPO's are a whole other demon (from a warranty perpective), with many things having to...
Forum - 01/13/2022
... Transportation bulletin,,,which they then finally admitted it is covered. the problem with GM is that they have made things so complicated that even they cant answer questions about their own programs when you call the appropriate ph#,,,...
Forum - 01/13/2022
... don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at the cost of the dealership... I hope that makes sense...
Forum - 01/14/2022
In GM Connect go to the Warranty Administration Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
Forum - 01/17/2022
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Forum - 01/18/2022
the easiest way to remember this is " the lower hanging fruit ( ranking number ) gets picked for an audit. i used to do audits for GM,,,so yes,,you want to rank as high as possible
Forum - 04/14/2022
So I spoke with my DSM today who reached out to GM and was told they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 02/24/2022
... for repeat repair if your dealership has the empowerment level. If not, route for GM authorization....
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 06/02/2021
So my big concern is what are we going to do when IE is completely taken away from us? GM IT acts like they know nothing about IE being totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome...
Forum - 06/17/2021
Thank you, so much! I sure do have a lot to learn. GM is a completely different animal compared to Toyota and Nissan.
Forum - 06/17/2021
I have only worked for GM franchises since 1995 so I know it backward and forward but I have heard that other brands have their own issues. We like to be different!
Forum - 06/23/2021
Hiya John!Yep that is exactly what I do as well. I told Dealertrack it's aggravating that they can't fix an error that is a DMS error and not a GM issue.
Forum - 06/25/2021
... to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
... you can use the U-Courtesy Program and rentals must be 2018 or newer. Has anyone submitted GM warranty claim using this program, 2018 or 2019 rental, and it has paid? We are having trouble with having 2020 and 2021 vehicles available due...
Forum - 09/30/2021
My sales manager does not want any part of the program. On somewhat related note, Field Warranty to authorize 'older' rental than that listed in guidelines, and I have had 2 non-gm rentals to pay without authorization.
OnStar odometer rejects - 08/09/2021
... all my vehicles with OnStar started rejecting. I don't have many claims today but I love it when GM screws up something like this and drives my reject rate up for no reason. This is why it is not part of my pay plan!...
Forum - 01/25/2022
I found Document 5532254 in the GM Connect app Warranty Administration Resource Center under Program Guides then Included Maintenance Programs. I then looked it up in SI. It is the new document for CPO maintenance with new pricing. I've...
One Time Use Parts - 01/26/2022
... need to replace One Time Use Parts during a repair. I have tried to find some verbage related to GM Warranty repairs to provide to them but my research has come up blank. Does anyone know where we could find something regarding repairs and the replacement...
Forum - 02/08/2022
ok,,,so GM had our warranty call today an i specifically asked them to address this blending of panels,,,so here is the answer. when you blend say from the hood to the fenders you put it all on one line,,,and the material gets added to the paint...
Forum - 02/08/2022
on our GM warranty call today i specifically asked them to address this paint blending issue,,,so the answer was that if you have a hood with blending to a fender then take the time and add to OLH and the material gets added to the hood material,,,just...
Customer Reimbursement for old recalls - 02/11/2022
HiI was just wondering if GM is still paying the customer for a part that is removed and permanently disabled as in the case of recall 10153 and the removal of the heated windshield washer module. It shows $100 to go to them. This recall is going back...
PDI LPO's - 02/18/2022
... where it is said that they do not? I am hoping so because what a pain it is to be honest. GM knows which vehicles get LPO's already... know what I mean? I am just curious.......
Forum - 01/13/2022
... with service manager determining whether the situation warrants the use. There is really no way of GM making an all-encompassing document for usage of tow/rental. CPO's are a whole other demon (from a warranty perpective), with many things having to...
Forum - 01/13/2022
... Transportation bulletin,,,which they then finally admitted it is covered. the problem with GM is that they have made things so complicated that even they cant answer questions about their own programs when you call the appropriate ph#,,,...
Forum - 01/13/2022
... don't look like a fool submitting erroneously, but once it hits your desk it's either covered by GM, or at the cost of the dealership... I hope that makes sense...
Forum - 01/14/2022
In GM Connect go to the Warranty Administration Resources app. Select the tab on the far right (Dealer Program Guides) then the third dropdown (Certified Pre-Owned Programs). In the document on page 82 it addresses towing and CTP. Towing...
Forum - 01/17/2022
hi kristen,,,take a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and...
Forum - 01/17/2022
... i found that is a prescription for problems. its better to do an estimate first and see what GM will allow for on the PET,,,,one for each panel,,,and then you know where you stand. sometimes i tell them we can cover one panel,,,(using the...
Forum - 01/18/2022
the easiest way to remember this is " the lower hanging fruit ( ranking number ) gets picked for an audit. i used to do audits for GM,,,so yes,,you want to rank as high as possible
Forum - 04/14/2022
So I spoke with my DSM today who reached out to GM and was told they are working on a solution to this issue so it will hopefully be resolved prior to June. I don't have much confidence in it but at least they are acknowledging they are aware...
Forum - 03/16/2022
GM does not require full punch time coverage to pay the tech the base time. Also the adds are based on model and vehicle trim level. You are entitled to those regardless of how long it takes the tech.
Forum - 02/24/2022
... for repeat repair if your dealership has the empowerment level. If not, route for GM authorization....
FREE FIRST MAINTENANCE VISIT PRICES - 05/12/2021
Has GM increased the $35.00 oil change yet? We are writing off large differences on oil changes. The one I'm doing now we are writing off $24.91 to get the price to $35.00
Forum - 06/02/2021
So my big concern is what are we going to do when IE is completely taken away from us? GM IT acts like they know nothing about IE being totally gone by next year and none of the other internet engines work with Global. You cant add parts in Chrome...
Forum - 06/17/2021
Thank you, so much! I sure do have a lot to learn. GM is a completely different animal compared to Toyota and Nissan.
Forum - 06/17/2021
I have only worked for GM franchises since 1995 so I know it backward and forward but I have heard that other brands have their own issues. We like to be different!
Forum - 06/23/2021
Hiya John!Yep that is exactly what I do as well. I told Dealertrack it's aggravating that they can't fix an error that is a DMS error and not a GM issue.
Forum - 06/25/2021
... to work with the sales department on educating the customer of the first scheduled oil change on GM at time of delivery....
Forum - 07/20/2021
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
Has anyone else had a claim on 2021 Silverado with lifters on both banks? Recent emails from GM and Service Bulletins state if less than 8,000 miles, replace all lifters. That is what we did, now we are struggling to get paid. It is...
Forum - 07/30/2021
This seems to be typical with GM. It gets worse by the day. My guys have been performing the SPS first then the USB and they indicate which WCC is for which. I enter the WCC for the USB programming and it goes through. However...
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
What to do? Missing repair orders for upcoming audit. - 12/09/2020
We received an email for an electronic audit through GM. We are missing a couple repair orders that have been requested. Rather, we have the warranty and accounting copies (because they are filed separately), but the hard copies are missing. ...
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/15/2021
If you check with your WSC sometimes GM will support a ZPTI for a major assembly like that based on the invoice date for the sale from the dealer. You have to say pretty please and have at least a tiny bit of legit looking support. I have run into this...
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Forum - 02/03/2021
Also, DMS's determine when repair orders are closed. Reynolds let you summit, then close,but with CDK you have to close the repair order before it will recognize it for submission to GM.
pdi washer fluid - 02/19/2021
... claim washer fluid for pdi's. note we buy our fluid in bulk. it is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Transportation Claims - 03/10/2021
Is anyone else having issues with transportation claims being chargedback? I have tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to...
Forum - 10/21/2024
... added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
COURTESY TRANSPORTATION - 10/23/2024
Any GM COURTESY TRANSPORTATION loaner I put through at $46.00 is rejecting. works fine at $44.00 . I was told to read GCUS-9-16472 but I still can't understand why. Reject 37. I have verifed they are in Connexion and all fields...
Forum - 11/11/2024
well i tried my first one using the techline app info and it works,,,soo the world wonders why nobody fm GM provides this info so we can get our claims paid without pulling our hair out!!??
Forum - 11/13/2024
Does the ZSET have to be documented on a job card? I've just submitted them on GM and then when the recall is done. We have a job card for the WCP or flooring and recall. I submit for the WCP or flooring first and then the recall itself when the repair...
Forum - 11/13/2024
... do I need to have a physical job card to just do the ZSET or can I just add a claim to the GM system. We have never written up a job card to do the ZSET. We've only written up a physical job card to show the WCAP and recall....
Forum - 10/21/2024
If memory serves that is the amount that GM sees on your 263 schedule in your DMS. So if you printed a report of all your uncleared debits on 263 it should match for the date they spied on you.
Forum - 07/11/2024
Not much else you can do except submit OLH with an explanation and time punches. I am sure GM would say "that's what it pays" and as stated the only way to change it is to have your tech start punching the clock precisely and build a case to submit "feedback"...
Forum - 10/16/2024
... in reject status,,,and DBC cant tell either!!! Grrr,,,tires have been returned and received. GM has the most dealer unfriendly systems that I can imagine,,,nothing in all the P&P addresses it,,,and their groups fight among themselves as to...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
I had one pay last week. Enterprise supplied an email stating they were out of GM vehicles, at the time, and I scanned it into claim
4062391 VALVE LIFTER REPLACEMENT, BOTH BANKS - 07/23/2021
Has anyone else had a claim on 2021 Silverado with lifters on both banks? Recent emails from GM and Service Bulletins state if less than 8,000 miles, replace all lifters. That is what we did, now we are struggling to get paid. It is...
Forum - 07/30/2021
This seems to be typical with GM. It gets worse by the day. My guys have been performing the SPS first then the USB and they indicate which WCC is for which. I enter the WCC for the USB programming and it goes through. However...
Forum - 12/30/2020
The claim never should have been rejected for that reason, I would get someone higher up involved. GM supercedes part numbers all the time. As long as you installed the new part number that replaced the discontiued one, the claim is still valid. ...
Forum - 12/08/2020
I had to do the same. And now with all the new repogramming recalls I still am being told its when GM will allow the release to them. So I have to submit those via Global. If you found a way around that let me know please?I do the Factory...
What to do? Missing repair orders for upcoming audit. - 12/09/2020
We received an email for an electronic audit through GM. We are missing a couple repair orders that have been requested. Rather, we have the warranty and accounting copies (because they are filed separately), but the hard copies are missing. ...
Electronic Document - 12/16/2020
We are just starting electronic document scanning. Any helpful advice would be greatly appreciated. With GM Warranty basically you want everything that would be required for audit. Thank you
Forum - 11/18/2020
I have a ticket with this bulletin and repair on it. The repair is on one line and I'm new at GM warranty. I'm still confused as to what is the best option...1 line with olh time or 2 lines? Thank you.
Forum - 11/19/2020
Hi CarolRoyal! The GM Service Replacement Parts and Accessories Warranty Quick Reference Chart in the Parts Policies and Procedures Manual (page 108) is a helpful reference tool. Failed parts replaced under warranty or 100% policy are...
Forum - 11/24/2020
Ok, that's what I did, but my GM rep rejected it and told me to submit it all together as one claim. I guess i'll have to email her. Is there a part in the P&P that states that? I want to make sure I have my bases covered.
Forum - 02/15/2021
If you check with your WSC sometimes GM will support a ZPTI for a major assembly like that based on the invoice date for the sale from the dealer. You have to say pretty please and have at least a tiny bit of legit looking support. I have run into this...
Buyback - claim processing - 02/19/2021
We had a vehicle that GM contacted us to have the customer bring in for a repurchase. My service manager informed me that we should receive $100 for participating in this. In all of the paperwork we received, I didn't see anything about this. And...
Forum - 02/03/2021
Also, DMS's determine when repair orders are closed. Reynolds let you summit, then close,but with CDK you have to close the repair order before it will recognize it for submission to GM.
pdi washer fluid - 02/19/2021
... claim washer fluid for pdi's. note we buy our fluid in bulk. it is not purchased from gm. can that be claim. also, how much $$ per pdi, and is there a labor op, or is it just added to net somehow. thank you...
Transportation Claims - 03/10/2021
Is anyone else having issues with transportation claims being chargedback? I have tried to contact GM NVDR to find out why and if I can appeal but no one gets back to me or if they do they say they are still checking on this and will get back to...
Forum - 10/21/2024
... added a second tire to it,,,that is what gummed it up,,so at this stage I am stil waiting on the GM team to get it fixed and gets back to me....
COURTESY TRANSPORTATION - 10/23/2024
Any GM COURTESY TRANSPORTATION loaner I put through at $46.00 is rejecting. works fine at $44.00 . I was told to read GCUS-9-16472 but I still can't understand why. Reject 37. I have verifed they are in Connexion and all fields...
Forum - 11/11/2024
well i tried my first one using the techline app info and it works,,,soo the world wonders why nobody fm GM provides this info so we can get our claims paid without pulling our hair out!!??
Forum - 11/13/2024
Does the ZSET have to be documented on a job card? I've just submitted them on GM and then when the recall is done. We have a job card for the WCP or flooring and recall. I submit for the WCP or flooring first and then the recall itself when the repair...
Forum - 11/13/2024
... do I need to have a physical job card to just do the ZSET or can I just add a claim to the GM system. We have never written up a job card to do the ZSET. We've only written up a physical job card to show the WCAP and recall....
Forum - 10/21/2024
If memory serves that is the amount that GM sees on your 263 schedule in your DMS. So if you printed a report of all your uncleared debits on 263 it should match for the date they spied on you.
Forum - 07/11/2024
Not much else you can do except submit OLH with an explanation and time punches. I am sure GM would say "that's what it pays" and as stated the only way to change it is to have your tech start punching the clock precisely and build a case to submit "feedback"...
Forum - 10/16/2024
... in reject status,,,and DBC cant tell either!!! Grrr,,,tires have been returned and received. GM has the most dealer unfriendly systems that I can imagine,,,nothing in all the P&P addresses it,,,and their groups fight among themselves as to...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Auto PDI payments - 11/04/2024
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Forum - 02/06/2024
Sounds like a shop supply issue to me. GM won't pay that. As Mary said, remove it and resubmit.
Forum - 05/16/2024
I'm with you if the customer had only paid, but because it became a part warranty and GM paid 100% on the same RO. Now what is the warranty a balance of 12 months?
Forum - 05/06/2024
The only reason I can think of, as to why we have to submit thru GWM, is so GM knows of any damage to vehicles. See, any future paint claims (on damaged areas) may not be GM's responsibility. They would be warranty work of the bodyshop that performed...
Forum - 05/08/2024
... of "Straight Time". It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge....
Forum - 05/01/2024
we had some like that last night,,but this one has been pending for like weeks,,,I think it has something to do with GM having problems pricing out a part
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 03/22/2024
... base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 02/22/2024
... had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Rentals - 03/11/2024
So we have Hertz make their invoices come to $44 per day or $38 if a non-GM. That being said the daily rate starts with $39.95 and then they factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go...
Shorted money on Parts - 03/14/2024
... Global Connect. I was trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Forum - 03/15/2024
... out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go back and change the prices....
Forum - 12/28/2023
No other reject codes. Dealertrack and GM were both pointing fingers at each other. it was making me crazy. it turned out to be a Dealertrack internal issue. I hate when they pass you back and forth and no one claims the problem. Thanks for your inte...
Forum - 05/21/2024
... over from when the labor op was first created,,,,and they usually show ST time for it,,,then when GM upgrades the LTG they add in the different times for the different options and you are supposed to ignore the BASE time notation...
Forum - 04/16/2024
What module is called on the program sheet? You may need to reach out to GM to see if what they recommend using. If you are sure the code is correct, I have had to h-route it for payment in the past as the system said it was incorrect.&nb...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/10/2024
The opcode you asked about is only 6 digits, all GM codes are 7. Maybe a type-o? For the record is is 3487798, but what is your specific rejection code and you might share your last 8 so we can look at the vehicle to see if we can pinpoint what your ...
Time limit to do a SAVI - 06/06/2024
... the dealership it is ok to perform the SAVI update". But is that correct? Does GM have it in writing someplace that is ok??...
Radio reprogramming - 07/08/2024
... than the .3 base time but I am not finding anything else to use. I have not reached out to GM yet as I find a lot of the help on the DBC chat just leads to telling me I have to submit for an LTG review. Looking forward to your input...
Forum - 09/30/2024
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
Forum - 09/30/2024
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
BATTERY PRICING ISSUE - 09/12/2024
DOES YOUR PARTS DEPT HAVE A HARD TIME GETTING THE PRICING RIGHT WITH GM BATTERIES??....TAKE FOR INSTANCE PN 88864541,,,OUR PARTS DEPT CAME UP WITH COST 173.75 AND MARKED IT UP TO 347.76,,,,WHEN GLOBAL PAID US WE GOT 193.35,,,MARKED UP TO 386.41,,,A SUBSTANTIAL...
Forum - 09/16/2024
... get a rejection for missing SPS data. There are also some random rejections coming up due to a GM IT problem on some of these recalls but I don't think I have seen that on this one....
... Tahoe Automatic PDI payments stuck in Pending Status? I have about 30.I tried to Chat with GM DBC and they told me to contact my Warranty support specialist because they are pending and after talking to her last week she had found out about them...
Forum - 02/06/2024
Sounds like a shop supply issue to me. GM won't pay that. As Mary said, remove it and resubmit.
Forum - 05/16/2024
I'm with you if the customer had only paid, but because it became a part warranty and GM paid 100% on the same RO. Now what is the warranty a balance of 12 months?
Forum - 05/06/2024
The only reason I can think of, as to why we have to submit thru GWM, is so GM knows of any damage to vehicles. See, any future paint claims (on damaged areas) may not be GM's responsibility. They would be warranty work of the bodyshop that performed...
Forum - 05/08/2024
... of "Straight Time". It is not just a sum of all the punches on a ticket when it comes to warranty. GM wants to see what the ACTUAL time is that the tech spent doing the repair. A lot of ST ops list Add times for diagnosis and maybe evac and recharge....
Forum - 05/01/2024
we had some like that last night,,but this one has been pending for like weeks,,,I think it has something to do with GM having problems pricing out a part
Forum - 05/02/2024
our JL Warranty team is on it,,but apparently the problem is as we suspected and its due to GM not having the pricing info for the part so there is nothing else to be done at this time
Forum - 03/21/2024
I can't recall, but, doesn't it email them when they do it on the CMST app?I had one say he refused to download it on his phone because he didn't want GM to be able to get into his phone. *smacksforehead*
Forum - 03/22/2024
... base warranty". I had an older corvette with 6 open recalls that said that, we did them all and GM paid them all....
Forum - 02/22/2024
... had that suggestion but there are many other scenarios. I had one where we had a COD part that GM could not provide so they agreed to pay for a rental while the car was down. As memory served to get it paid I used the opcode for the ECM which was the...
Forum - 02/22/2024
I used 0600008 the claim is pending I will update when I have a GM decision. This rental was for 26 days for an out of warranty vehicle that had a backordered part SM requested DVM policy help.
Rentals - 03/11/2024
So we have Hertz make their invoices come to $44 per day or $38 if a non-GM. That being said the daily rate starts with $39.95 and then they factor in tax so the total really comes to $44 per day. I was always told as long as the total doesn't go...
Shorted money on Parts - 03/14/2024
... Global Connect. I was trained that i do not have to enter a dollar amount when entering parts, GM automaticlly will pay what they pay.Is there anyway or anything I can do to not keep getting shorted in parts?...
Forum - 03/15/2024
... out as customer pay, advisor doesn't let parts know to change the prices to warranty, I submit, GM pays warranty, and I have to have parts go back and change the prices....
Forum - 12/28/2023
No other reject codes. Dealertrack and GM were both pointing fingers at each other. it was making me crazy. it turned out to be a Dealertrack internal issue. I hate when they pass you back and forth and no one claims the problem. Thanks for your inte...
Forum - 05/21/2024
... over from when the labor op was first created,,,,and they usually show ST time for it,,,then when GM upgrades the LTG they add in the different times for the different options and you are supposed to ignore the BASE time notation...
Forum - 04/16/2024
What module is called on the program sheet? You may need to reach out to GM to see if what they recommend using. If you are sure the code is correct, I have had to h-route it for payment in the past as the system said it was incorrect.&nb...
Forum - 05/24/2024
The ZPTI transaction was resubmitted for GM Authorization without the ECM as there was no technician documentation in support of its replacement. The claim was accepted for payment after review of the attached supporting documentation.
Forum - 06/10/2024
The opcode you asked about is only 6 digits, all GM codes are 7. Maybe a type-o? For the record is is 3487798, but what is your specific rejection code and you might share your last 8 so we can look at the vehicle to see if we can pinpoint what your ...
Time limit to do a SAVI - 06/06/2024
... the dealership it is ok to perform the SAVI update". But is that correct? Does GM have it in writing someplace that is ok??...
Radio reprogramming - 07/08/2024
... than the .3 base time but I am not finding anything else to use. I have not reached out to GM yet as I find a lot of the help on the DBC chat just leads to telling me I have to submit for an LTG review. Looking forward to your input...
Forum - 09/30/2024
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
Forum - 09/30/2024
That bulletin was helpful for myself as well! On another note, I was advised that GM is very aware of this specific recall causing damage on customers trucks. We have had two customers that drive trailers and the tailgate was damaged from falling....
BATTERY PRICING ISSUE - 09/12/2024
DOES YOUR PARTS DEPT HAVE A HARD TIME GETTING THE PRICING RIGHT WITH GM BATTERIES??....TAKE FOR INSTANCE PN 88864541,,,OUR PARTS DEPT CAME UP WITH COST 173.75 AND MARKED IT UP TO 347.76,,,,WHEN GLOBAL PAID US WE GOT 193.35,,,MARKED UP TO 386.41,,,A SUBSTANTIAL...
Forum - 09/16/2024
... get a rejection for missing SPS data. There are also some random rejections coming up due to a GM IT problem on some of these recalls but I don't think I have seen that on this one....
Forum - 09/26/2024
Yes my battery claims are always wrong and I will have to update our warranty schedule usually GM pays more. My other per peeve is Cadillac oil change the parts pricing is always off by $8 -$15.
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
We have had a customer in a loaner since March waiting for an engine. This is a customer pay repair. GM has no release date on the engine. The service director is telling me I should be able to get reimbursement for the loaner. ...
Forum - 08/21/2024
... call out this unique situation. These case by case scenarios may best be discussed with GM, with a business case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater...
2024 EQUINOX AND BLAZER EV PDI - 08/15/2024
Is anyone else having the issue of GM not paying certain dealer installed accessories that need to be installed on the vehicle when it arrives? the accessories not paying for the Equinox EV is the roof rack and for the Blazer EV it's the black bowtie...
Valet reimbursement? - 08/16/2024
Would anyone be able to answer a question for me? My General Manager is asking if GM will reimburse valet service if we pick up a vehicle and return the vehicle to the customer? If yes, is the reimbursement the same as Shuttle, $7.50 one-way/...
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 08/15/2023
... Contact the WPC for additional information/questions at 248.371.9900 or via warrantypartscenterusa@gm.com. Thanks! ...
Forum - 08/16/2023
... you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle weight. If you look at your build your GVW is 11,350 pounds....
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
COLORADO HIGH OUTPUT CALIBRATION - 09/05/2023
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 09/11/2023
There are still massive gaps on these maintenance tables. Any time I do feedback on one GM tells me the amount (a month later) and then they fix nothing. I guess they want to answer all of us one at a time because it is... more convenient?
Pending time frame - 09/28/2023
... pays the top dollar first so it "helps". I am a tad frustrated when I read the FB page for GM warranty admins and there are posts from WSC at unusual times of the day. Is it a time management for some of them or what?...
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
WHEN ENCOUNTERING APPS THAT WONT LAUNCH THE INITIAL RESPONSE FM GM WAS TO DELET THE APP THAT WAS NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Empowerment - 10/05/2023
... seen this category used for a long time. I haven't received any other communication from GM concerning this. ...
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 10/09/2023
What I heard is that will be a self-auth code for SAVI issues. I think GM is getting worn out trying to approve all the Hroutes.
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/16/2024
... Again, rare but not zero. It would be nice if we could have some idea that the exchange centers or GM would work with us to come up with a solution. ...
Forum - 07/26/2023
... that info, ewill3rd!!) are the same at 730. I attached the battery slip to the claim and routed to GM for review. We shall see......
Recalls and rentals - 07/07/2023
... I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? Thank you. ...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Park assist retrofit error 857 - 06/14/2023
... dealerships that are rejecting for error 857 SPS events not found for all modules. I called GM today and started my 1st case they were going to escalate for review and will take 5-7 business days....
Forum - 05/19/2023
I've been had a few of these. They've been paying no problem with srvc mgr signature on hard copy noting savi not communicating. The funny thing is that rep said that we are at 100% with these even though I've had to send them for GM authorization.
Yes my battery claims are always wrong and I will have to update our warranty schedule usually GM pays more. My other per peeve is Cadillac oil change the parts pricing is always off by $8 -$15.
LOANER REIMBURSEMENT - CP REPAIR - 07/19/2024
We have had a customer in a loaner since March waiting for an engine. This is a customer pay repair. GM has no release date on the engine. The service director is telling me I should be able to get reimbursement for the loaner. ...
Forum - 08/21/2024
... call out this unique situation. These case by case scenarios may best be discussed with GM, with a business case to support the request, prior to placing the shuttled customer in a rental vehicle, or you may elect to submit the transaction with the greater...
2024 EQUINOX AND BLAZER EV PDI - 08/15/2024
Is anyone else having the issue of GM not paying certain dealer installed accessories that need to be installed on the vehicle when it arrives? the accessories not paying for the Equinox EV is the roof rack and for the Blazer EV it's the black bowtie...
Valet reimbursement? - 08/16/2024
Would anyone be able to answer a question for me? My General Manager is asking if GM will reimburse valet service if we pick up a vehicle and return the vehicle to the customer? If yes, is the reimbursement the same as Shuttle, $7.50 one-way/...
Forum - 08/01/2023
Treat as Policy repair. SM approval with PET and DMA pre-approval. Attach all documentation to claim and route for GM approval.
Forum - 08/15/2023
... Contact the WPC for additional information/questions at 248.371.9900 or via warrantypartscenterusa@gm.com. Thanks! ...
Forum - 08/16/2023
... you will see that you don't have E2 "select component" coverage for this VIN. That is because GM did not give this vehicle E2 warranty because of A. Where it was sold and B. the Gross vehicle weight. If you look at your build your GVW is 11,350 pounds....
Forum - 08/18/2023
Within the last 2 days I had a claim I was modifying in global (Edge) to resubmit for GM auth. I fixed what needed to be fixed and typed in comments. I think I clicked to add a document and when I hit submit it told me that I needed to enter comments....
COLORADO HIGH OUTPUT CALIBRATION - 09/05/2023
IF YOU GET ONE OF THESE COLORADO HIGH OUTPUT CALIBRATION CLAIMS FOLLOW 23 NA 081.NOW WHAT GM DOESNT TELL YOU IS YOU NEED TO INPUT IT WITH THE ZSSP CLAIM TYPE,,,,GRRRR,,,WHICH IS RARELY USED
Forum - 09/11/2023
There are still massive gaps on these maintenance tables. Any time I do feedback on one GM tells me the amount (a month later) and then they fix nothing. I guess they want to answer all of us one at a time because it is... more convenient?
Pending time frame - 09/28/2023
... pays the top dollar first so it "helps". I am a tad frustrated when I read the FB page for GM warranty admins and there are posts from WSC at unusual times of the day. Is it a time management for some of them or what?...
CANT ACCESS DIFFERENT GLOBAL APPS SUCH AS DEALER EMPOWERMENT - 09/28/2023
WHEN ENCOUNTERING APPS THAT WONT LAUNCH THE INITIAL RESPONSE FM GM WAS TO DELET THE APP THAT WAS NOT WORKING AND THEN RELAUNCH IT,,,BUT THAT FIX STOPPED WORKING. A BETTER FIX IS TO ACCESS YOUR HISTORY ON THE COMPUTER ( CNTRL AND H AT SAME...
Forum - 10/02/2023
Base operation code, submit it for GM authorization with an explanation. Yes it is a parts warranty. You cannot submit a recall twice. I am a little confused on your scenario however. You said he installed it and it was defective and latching correct...
Empowerment - 10/05/2023
... seen this category used for a long time. I haven't received any other communication from GM concerning this. ...
Forum - 11/30/2023
We never send a tow company. We have the customer call GM roadside if applicable, if not, we will give the customer the option to call his own tow company or provide them with the number to a local company we use. This will keep you from the liability...
Forum - 12/05/2023
unfortunately the pricing on the new u bolts is really much higher than the old ones,,,I think GM updated the parts but didnt update the bulletin and their records,,,thus the rejects,,,I left a msg for the medium duty rep
Forum - 10/09/2023
What I heard is that will be a self-auth code for SAVI issues. I think GM is getting worn out trying to approve all the Hroutes.
Forum - 12/26/2023
I read it as it gets billed out and you get your approved parts mark up percent. I am guessing list price won't be high as GM doesn't want to have pay much.
Forum - 01/16/2024
... Again, rare but not zero. It would be nice if we could have some idea that the exchange centers or GM would work with us to come up with a solution. ...
Forum - 07/26/2023
... that info, ewill3rd!!) are the same at 730. I attached the battery slip to the claim and routed to GM for review. We shall see......
Recalls and rentals - 07/07/2023
... I understand because of the safety issue. What do we do in a case like this? Will GM pre-approve an extended rental? Thank you. ...
Forum - 07/10/2023
here is the answer fm GM...The same 2 plans are available regardless of if the vehicle is Lease, New, or Used. The dealer can select under any one of them and it will process. I will look into why the radio button isn’t working, but...
Park assist retrofit error 857 - 06/14/2023
... dealerships that are rejecting for error 857 SPS events not found for all modules. I called GM today and started my 1st case they were going to escalate for review and will take 5-7 business days....
Forum - 05/19/2023
I've been had a few of these. They've been paying no problem with srvc mgr signature on hard copy noting savi not communicating. The funny thing is that rep said that we are at 100% with these even though I've had to send them for GM authorization.
Forum - 05/24/2023
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Forum - 05/04/2023
Have you contacted GM about this? Sometimes they have to send it up to Level 2 to get it fixed. They have had to update the LTG sometimes.
Forum - 05/05/2023
I cannot say I am shocked that GM has some stuff missing from the list. It looks like you are on the right path. Would you mind sharing your VIN's last 8 so we can see exactly what you mean? When you run into issues like this be sure to give us some details...
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... to H-Route.pads are covered,see below from P&P. Policies -ACDelco DuraStop Brake Limited Warranty GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: • During...
2009 Warranty Operations Manual - 03/16/2009
... of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently received an older version that is identified by: "2008 GM WARRANTY OPERATIONS MANUAL...
Re: BODYSHOP REPAIRS - 07/27/2011
... times and enter the paint time in the Regular Labor Hours column. Note: Refer to the appropriate GM publication for claims processing guidelines." If it rust thru, under Rust through perforation repairs, use S5170 "Labor operations in this section...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
Re: 2015 TOP OFF DEF - 12/18/2014
It was my understanding the DEF fluid is paid for by GM only during the maintenance visit 4 times only. Not in between, as that would be customer pay responsiblity. This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/03/2024
... that my responsibility ended with sending the LON. I cannot force a carrier to send me an acknowledgment, and enforcement of that policy is on GM, not me. I am unsure if my lack of troubled t-claims, as far as GM is concerned, lies in our process....
Forum - 03/25/2021
... SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle modification, damage, or abuse has occurred affecting all or specific components. The impacted transaction types and/or...
Forum - 05/06/2021
... to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to see if an item is covered...
Forum - 06/17/2021
... DMS history you'll find even more visits with air bag light issues that didn't get submitted to GM. Your SM should take the loss and not submit for that. That's my advice anyway. Anyone from GM looking at that is going to say it is a workmanship...
Forum - 01/05/2023
... but do yourself a favor and don't let a non-EV tech do anything to a Bolt. As it says in the GM response you have to show a certified tech's time punches on the original ticket or you have to make a second job card and document that the EV certified...
NEW GLOBAL - 07/16/2015
... people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So there will be no Global Warrrany user manual, no manuals for the...
Forum - 12/15/2016
... In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the class that JL warranty offers, but they didnt really provide any information about how they retreive RO's, each place is different...
Forum - 02/09/2018
... do that myself. The issue to me is that if we are held to account on policies and procedures then GM needs to modify their system to accomodate that very thing. Using incorrect op codes and manipulating data fields to get the claim paid is not a good...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/18/2017
conny: refer to bulletin 03-06-03-004 battery testing and warranty replacement requirements: Transactions Requiring GM Authorization (Warranty Support Center) To improve the quality of transaction data received, the following transactions for battery...
Forum - 09/11/2017
... in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually...
Yes, I have had rejection for savi/dongle not received on dealer owned vehicle on a recall claim. They've paid w/service manager signature noting that "savi would not communicate" on hardcopy through GM authorization.
Forum - 05/26/2023
I would be willing to bet GM looks at this as shop supplies and they won't pay it. You can try to submit feedback on the document and see if they add a net allowance for the tape. We have not done one yet.
Forum - 05/30/2023
Well for one thing it might depend on when the job card was opened. I believe GM had an 80% standard for April and a 90% standard for May. If it is within the limits you should be able to Hroute it with an explanation. Moving forward we have made an opcode...
SAVI DONGLE SCANS AUTOMATICALLY ATTACHED TO CLAIMS? - 04/04/2023
Can anyone tell me if the scan is added automatically to our claims or do we have to scan and atttach to each claim?Have not seen any information on this. Contacted GM warranty support person and she did not know.
Forum - 05/04/2023
Have you contacted GM about this? Sometimes they have to send it up to Level 2 to get it fixed. They have had to update the LTG sometimes.
Forum - 05/05/2023
I cannot say I am shocked that GM has some stuff missing from the list. It looks like you are on the right path. Would you mind sharing your VIN's last 8 so we can see exactly what you mean? When you run into issues like this be sure to give us some details...
Strange Error Code - 05/09/2023
Has anyone recieved Error:090 "Job Card Date and Repair Date are not within CTA/CTP Agreement Dates" I am new to GM warranty and this is the first time I have seen this error code and I checked it against the error code print out that I have. Please let...
Re: GOODWRENCH LIMITED LIFETIME GUARANTEE - 07/11/2008
... to H-Route.pads are covered,see below from P&P. Policies -ACDelco DuraStop Brake Limited Warranty GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: • During...
2009 Warranty Operations Manual - 03/16/2009
... of the Warranty Newsletter. The date is located at the top of the page and should read: "2009 GM WARRANTY OPERATIONS MANUAL" Some members may have inadvertently received an older version that is identified by: "2008 GM WARRANTY OPERATIONS MANUAL...
Re: BODYSHOP REPAIRS - 07/27/2011
... times and enter the paint time in the Regular Labor Hours column. Note: Refer to the appropriate GM publication for claims processing guidelines." If it rust thru, under Rust through perforation repairs, use S5170 "Labor operations in this section...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/06/2010
... like it better than WINS (for the most part). The down side is that my claims don't get sent to GM overnight. I am about 2 days behind. Anyone know if ADP has changed the cost of the interface/maintenance package recently? We don't use as much paper...
Re: Sublet Windshield Replacement under Warranty - 10/03/2011
Per the P&P Manual: Windshield Program There is no change to the warranty claim submission process with the Genuine GM Windshield Direct Delivery Program. Warranty Claims For Warranty windshield replacement use published time for labor operation C0034...
Re: 2015 TOP OFF DEF - 12/18/2014
It was my understanding the DEF fluid is paid for by GM only during the maintenance visit 4 times only. Not in between, as that would be customer pay responsiblity. This is from the 2014 Guide (as the 2015 Guide is not on the GM site yet) https://www.autopartners.net/apps/msgportalj/en_US/GMNA/United_States/Library/Service/Warranty/D_0000076228.htm "This...
Forum - 05/19/2023
I had to submit a LTG review and I got an email this morning. "Thank you for your recent GM Labor Time Feedback submission. After investigating your concern, the accessory team will add (S0Y - CARGO AREA LAMPS (DEALER INSTALLED)) for 1.0 hrs to the...
Forum - 05/03/2024
... that my responsibility ended with sending the LON. I cannot force a carrier to send me an acknowledgment, and enforcement of that policy is on GM, not me. I am unsure if my lack of troubled t-claims, as far as GM is concerned, lies in our process....
Forum - 03/25/2021
... SC through IVH, if included proceed with the SC repair. A warranty block may be applied if GM has determined that a vehicle modification, damage, or abuse has occurred affecting all or specific components. The impacted transaction types and/or...
Forum - 05/06/2021
... to pull in SI if you were using the "document" search but for some reason around the first of 2021 GM removed this feature from SI. It really grinds my gears because now we are back to manually searching the powertrain table to see if an item is covered...
Forum - 06/17/2021
... DMS history you'll find even more visits with air bag light issues that didn't get submitted to GM. Your SM should take the loss and not submit for that. That's my advice anyway. Anyone from GM looking at that is going to say it is a workmanship...
Forum - 01/05/2023
... but do yourself a favor and don't let a non-EV tech do anything to a Bolt. As it says in the GM response you have to show a certified tech's time punches on the original ticket or you have to make a second job card and document that the EV certified...
NEW GLOBAL - 07/16/2015
... people I spoke to are not getting what I'm saying. Right now, when you click on P/P you are at the GM dealerships polices, procedures and guides. There are no guides on the new site. So there will be no Global Warrrany user manual, no manuals for the...
Forum - 12/15/2016
... In my dealer they were trying to close every RO and have me retreive them and enter them on gm global. I did take the class that JL warranty offers, but they didnt really provide any information about how they retreive RO's, each place is different...
Forum - 02/09/2018
... do that myself. The issue to me is that if we are held to account on policies and procedures then GM needs to modify their system to accomodate that very thing. Using incorrect op codes and manipulating data fields to get the claim paid is not a good...
Forum - 04/26/2018
Customer purchased batteries are not covered through GM warranty, the exchange is handled through the parts department. You shouldn't have anything to do with a parts warranty battery. Per aricle 2.8.7 in P&P Customer Purchased an ACDelco Battery The...
Forum - 07/18/2017
conny: refer to bulletin 03-06-03-004 battery testing and warranty replacement requirements: Transactions Requiring GM Authorization (Warranty Support Center) To improve the quality of transaction data received, the following transactions for battery...
Forum - 09/11/2017
... in Additional Time for the labor code submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. This is in the Preface/Preface section of the LTG. I usually...
Forum - 04/04/2019
... scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation. GM will charge back the original dealership and pay you on a repeat repair authorization....
Forum - 05/01/2018
GM warranty bills it in 10 gram units. (.010 kg) Your claim would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure ...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 12/05/2019
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 11/19/2019
... you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give a clear statement as to why you are requesting olh. You must also scan a copy of the job card ,front and back with service...
Forum - 01/07/2020
... to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs history. I was just hoping there was a way to "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of...
Forum - 12/09/2019
... some there, but I dont wanna find out my calculation is off, after the fact. Sublets cannot exceed GM LTG. We used to have trouble with that until I made them start bringing me the jobcard 1st, and I would put the max payment we would pay. ...
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
... and after some protest I submit the claim. It was accepted. Why? I called my GM Warranty Manager to ask her why. She couldn't give me a clear answer and even said if she was in my shoes she would have said this is not covered. ...
Forum - 08/12/2019
... add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed part....
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Old Labor Op Issue - 10/02/2019
... (LOP 4420790) which pay a base time of 2.4 hours with add times. I have Warranty Wizard for GM which still has the old labor ops their answer is D1867 base time 4.5 with add times. I called the DBC, they said use the closest labor op, I explained...
Forum - 09/16/2019
... asking how long or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have...
Forum - 06/12/2019
... on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which is marked by the tech to designate the area...
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or who the delivery company was. ...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
... pulling over to them without asking for it. They told me that I need to get in contact with GM and have them push it over to them correctly. Uhm at this point in time I am not sure WHO to call or WHERE to call. Anyone have any suggestions?I...
Forum - 09/01/2020
... DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think that's a g...
Forum - 10/08/2020
GM often threatens to not pay if the tech is not trained. It mainly matters in terms of OLH. If you try to get a lot of time for someone with no training they can ding you. I've heard them threaten but the only thing I know even close to being enforced ...
Forum - 05/18/2020
... and process it normally. Reimbursements are not for your shop's screwups, they are for things that GM says you can reimburse the customer for. The advisor being greedy is not one of them. ...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 09/21/2020
Mary, I always submit them for GM auth then add the scans later through global "search transactions" under analyze warranty. That should work with any DMS. If I had to track rejects I might create a spreadsheet to identify who is to blame for exactly...
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Warranty reject percentage/ warranty adm pay - 09/10/2020
... My bonus is determined by my rejection percentage. My reject ratio was 10% for August. GM had a lot of issues with submissions in August which caused some of my rejects. When the system would sort of time out and not tell you that it...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/20/2020
Have you tried contacting NVDR thru support on GM Global? When I've had issues with transportation claims they have been great with helping me out. It's one of the other tabs that's with the Service tab.
... scan them. Have your SM sign each invoice as a repeat repair, scan the job cards. Submit them for GM authorization with the above mentioned documents and an explanation. GM will charge back the original dealership and pay you on a repeat repair authorization....
Forum - 05/01/2018
GM warranty bills it in 10 gram units. (.010 kg) Your claim would have 60 billed. Don't worry about the cost, leave that blank. I leave the pricing to my parts manager and if GM pays differently I have an account to push the change to and from. (not sure ...
Forum - 04/22/2020
I started 3 cases yesterday on the 3 vehicles that I had issues with. GM answered me back and said they escalated to tier 2 and it was resolved. All 3 of them paid this morning. GM does listen to me kristen, over the last few months they have changed...
Forum - 12/05/2019
I have instructed my techs to just do the programming twice and get me all 4 codes. My concern is if GM actually looks at them they will cringe over the same programming codes being used and accuse me of trying to milk the system for the extra .1. I also...
Forum - 11/19/2019
... you to the next part line. As far as OLH, in the drop down box at the end of the claim ,select GM auth. In the comment box give a clear statement as to why you are requesting olh. You must also scan a copy of the job card ,front and back with service...
Forum - 01/07/2020
... to her customer number. We always ask for proof of maintenance if it doesn't appear in the GM Dealer repairs history. I was just hoping there was a way to "make it official" so to speak. Chances are we won't see her again. We had to comp the cost of...
Forum - 12/09/2019
... some there, but I dont wanna find out my calculation is off, after the fact. Sublets cannot exceed GM LTG. We used to have trouble with that until I made them start bringing me the jobcard 1st, and I would put the max payment we would pay. ...
Diesel Engine Limited Warranty and Powertrain Warranty confusion - 12/18/2019
... and after some protest I submit the claim. It was accepted. Why? I called my GM Warranty Manager to ask her why. She couldn't give me a clear answer and even said if she was in my shoes she would have said this is not covered. ...
Forum - 08/12/2019
... add lines, should have an explanation, management approvals, parts retention, timekeeping all per GM P&P. Make sure to submit with a copy of the invoice showing customer payment for the first installed part....
Transportation damaged vehicle sold, awaiting parts - 11/06/2019
... delivered before repairs were made. All my documentation was good with that one, but GM wouldnt accept claim!...
Old Labor Op Issue - 10/02/2019
... (LOP 4420790) which pay a base time of 2.4 hours with add times. I have Warranty Wizard for GM which still has the old labor ops their answer is D1867 base time 4.5 with add times. I called the DBC, they said use the closest labor op, I explained...
Forum - 09/16/2019
... asking how long or if you should keep hard copies of paid claims. I don't think that is related to GM policy but whatever your state laws are. I think ours is 7 years. We scan everything to PDF and store it so I have an electronic copy but we also have...
Forum - 06/12/2019
... on it. On the print out, the doc ID at the top of the page is the additional information GM is asking for. Wire repairs require a copy of the schematics with the area repaired with a grid which is marked by the tech to designate the area...
Lock Cylinder Cover Kit - Transportation Damage??? - 05/24/2019
... it's not transportation damage" routine. I know that. What I don't know is if it's a GM issue or a delivery company issue. Also, the one that checked them in doesn't remember if it was notated or who the delivery company was. ...
Forum - 05/31/2019
How it was explained to me by a GM wholesale rep is that, all labor operation posted times include strategy-based diag, meaning it's routine diagnosis. For example if the customer states a battery has to be jump started, part of strategy-based diagnosis...
Dealertrac and Recall # N192273631 Diesel Particulate Filter Regen Frequency - 04/27/2020
... pulling over to them without asking for it. They told me that I need to get in contact with GM and have them push it over to them correctly. Uhm at this point in time I am not sure WHO to call or WHERE to call. Anyone have any suggestions?I...
Forum - 09/01/2020
... DID match...that being said, some didn't too. Unfortunately we can only work with what GM gives us and I don't know of any way to contact anyone, or suggest that they add the beginning digits to the recalls so we know. I think that's a g...
Forum - 10/08/2020
GM often threatens to not pay if the tech is not trained. It mainly matters in terms of OLH. If you try to get a lot of time for someone with no training they can ding you. I've heard them threaten but the only thing I know even close to being enforced ...
Forum - 05/18/2020
... and process it normally. Reimbursements are not for your shop's screwups, they are for things that GM says you can reimburse the customer for. The advisor being greedy is not one of them. ...
Forum - 10/26/2020
Hi stevejm! When submitting a warranty transaction for a battery replacement, the GM (long) part number must be used.
Forum - 09/21/2020
Mary, I always submit them for GM auth then add the scans later through global "search transactions" under analyze warranty. That should work with any DMS. If I had to track rejects I might create a spreadsheet to identify who is to blame for exactly...
Forum - 09/04/2020
FranB63: that is correct - there is not a definitive GM policy on customer signature at time of vehicle pick up. Have a great weekend : )
Warranty reject percentage/ warranty adm pay - 09/10/2020
... My bonus is determined by my rejection percentage. My reject ratio was 10% for August. GM had a lot of issues with submissions in August which caused some of my rejects. When the system would sort of time out and not tell you that it...
Forum - 04/21/2020
Hi ewill3rd - the recall was just updated to version N192264451-02 with an updated warranty information table. Hopefully this update will address your errors! If so, it appears as though GM was listening. : ) Have a good afternoon!
Forum - 04/20/2020
Have you tried contacting NVDR thru support on GM Global? When I've had issues with transportation claims they have been great with helping me out. It's one of the other tabs that's with the Service tab.
Forum - 05/01/2018
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/02/2018
... truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/30/2018
... but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Forum - 05/17/2018
I received an e-mail yesterday from Rick Beets, our Regional Warranty Manager for GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically...
When the recall can't be done... - 05/17/2018
... on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input in advance! ...
Forum - 07/20/2018
... OLH for the opposite side. Due to the expense associated with the claim, it was submitted with GM Authorization for review and payment....
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... be used? I don't want them to perform the bulletin on this truck just for it to get rejected by GM....
Dealertrack/Xtime---- a heads up - 06/15/2018
... who have Xtime and using it with Dealertrack.... If you pull your warranty claims over the DMS to GM have you printed from Global the accepted page? Does yours show the 3 C's properlly?I found that it does not show the customer complaint in the proper...
Forum - 10/02/2018
... even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is wrong with components....
Up Assembly Claim Help - 11/23/2018
... We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 11/16/2018
... rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle or loaners for maintenances. ...
Forum - 11/19/2018
... the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization for review - include support for the extended repair time....
Forum - 09/12/2018
Candy: Were the tire(s) replaced? If so, did you submit the transaction with GM Pre-Repair Authorization? If that is the case, select Service Agent Self Authorization with OLH selected.
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Parts Warranty - 09/26/2018
... warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be covered under the 12/unlimited. So I decided to read a little more to educate myself and...
Forum - 10/01/2018
So GM won't pay for the dye or the tech time to diagnose it properly, this doesn't make sense to me?? This just deters the techs from wanting to dig a little deeper and may cause misdiagnosis because they may be trying to do it quick, instead of...
Forum - 04/30/2018
Thanks so much for that information. Next question now that we know how to submit it through GM, how are they expecting it to be noted on the RO? Should it be added as another line or lines or just noted on the one job with the manager signing off...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... that had to be taken out due to a headliner replacement or other repair that the dealership, not GM, would be responsible for the windshield being replaced. Does anyone remember this? I've got a situation here where the third brake light was leaking...
Forum - 04/03/2019
... limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless o...
Forum - 04/04/2019
Yep, same here. If they show up as not paid I close them to GM warranty and process them ZPDI. Most of those are usually related to fleet companies.
N192212090 - 03/14/2019
... I don't even think I'm supposed to claim anything.Has anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even...
Forum - 05/10/2019
... and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to make sure that the...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Forum - 02/05/2019
Thank you for the information. I think I will try it and if GM says no I can always remove it.
Thanks for the update annawarranty! Maybe GM will update this recall in the near future?! : )
Forum - 05/02/2018
... truck and adjust the parts amount when I submit the claim. Not the correct way to do it, but our GM is not going to chance a fine for selling a truck with an open recall....
Forum - 05/30/2018
... but other than P&P, I don't know of any other bulletins or sources. I am fairly new to GM and my SM is even newer to it than I am. We learn together. :) ...
Forum - 05/17/2018
I received an e-mail yesterday from Rick Beets, our Regional Warranty Manager for GM. His instructions are as follows. "You should submit each claim for a quantity of 1 (one) of part number 12378390 with a cost of $3.22. The system will automatically...
When the recall can't be done... - 05/17/2018
... on the paper that this will not change the status of the recall, only that it will document with GM that the client is declining or refusing performing of the recall.Thanks for your input in advance! ...
Forum - 07/20/2018
... OLH for the opposite side. Due to the expense associated with the claim, it was submitted with GM Authorization for review and payment....
Bulletin #PI0564J: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting - 07/24/2018
... be used? I don't want them to perform the bulletin on this truck just for it to get rejected by GM....
Dealertrack/Xtime---- a heads up - 06/15/2018
... who have Xtime and using it with Dealertrack.... If you pull your warranty claims over the DMS to GM have you printed from Global the accepted page? Does yours show the 3 C's properlly?I found that it does not show the customer complaint in the proper...
Forum - 10/02/2018
... even seen some people here on JLWarranty recommending giving techs a sheet to help better give GM a more accurate idea of what is wrong with components....
Up Assembly Claim Help - 11/23/2018
... We were sent a rear axle instead. We're being told to submit the carrier bearing and that GM will reimburse us for the rear axle in about six weeks. That seemed to be contradictory to my understanding of the new policy regarding alternate...
Forum - 10/26/2018
Hi Candy Check out the article in the GM Global Warranty Management System under Submitting Bulk Parts in a Transaction. You can get to it by typing in "bulk parts" in the search box on Global Connect. It has a great section about how to submit for t...
Forum - 11/16/2018
... rules for the sameday rental. I know at one time the repair had to be at least 2 hours or more. GM changes policies every month seems like. I have never billed shuttle or loaners for maintenances. ...
Forum - 11/19/2018
... the dates entered on the transaction. If the dates are accurate, submit the transaction with GM Authorization for review - include support for the extended repair time....
Forum - 09/12/2018
Candy: Were the tire(s) replaced? If so, did you submit the transaction with GM Pre-Repair Authorization? If that is the case, select Service Agent Self Authorization with OLH selected.
Forum - 09/14/2018
GCUS-9-6441 Additional Coverage with Chevrolet-Buick-GMC and Cadillac Pre-Paid Maintenance This GM message was released August 23 and briefly talks about the new maintenance plans.
Parts Warranty - 09/26/2018
... warranty but now out of the powertrain warranty would still be covered as a parts warranty. Per GM policies and verifying thru Warranty Helpline yes it would be covered under the 12/unlimited. So I decided to read a little more to educate myself and...
Forum - 10/01/2018
So GM won't pay for the dye or the tech time to diagnose it properly, this doesn't make sense to me?? This just deters the techs from wanting to dig a little deeper and may cause misdiagnosis because they may be trying to do it quick, instead of...
Forum - 04/30/2018
Thanks so much for that information. Next question now that we know how to submit it through GM, how are they expecting it to be noted on the RO? Should it be added as another line or lines or just noted on the one job with the manager signing off...
WINDSHIELD REPLACED WITH HEADLINER REPLACEMENT - 08/09/2018
... that had to be taken out due to a headliner replacement or other repair that the dealership, not GM, would be responsible for the windshield being replaced. Does anyone remember this? I've got a situation here where the third brake light was leaking...
Forum - 04/03/2019
... limit for a ZPTC/ZPTI transaction is $500. Transactions that exceed the limit must be routed for GM Authorization to the WSC for review with the invoice from the original part installation or purchase. This limit is in place for all dealers unless o...
Forum - 04/04/2019
Yep, same here. If they show up as not paid I close them to GM warranty and process them ZPDI. Most of those are usually related to fleet companies.
N192212090 - 03/14/2019
... I don't even think I'm supposed to claim anything.Has anyone else done this or asked questions of GM with any results other than the typical "just do what it takes to get it paid" nonsense?I won't even get into the fact that I'm not sure the tech even...
Forum - 05/10/2019
... and open it in paint. Is it that or something else? We have a recall that GM has reopened twice. I've checked and what the tech wrote is what the claim has. When we do it the next time I'm trying to make sure that the...
Forum - 04/12/2019
It states: "36 months/100,000 miles(parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization." Is the "repair" here referencing the repair made when the assembly was...
Forum - 02/05/2019
Thank you for the information. I think I will try it and if GM says no I can always remove it.
Forum - 02/20/2019
... why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. If there isn't separate...
Forum - 02/22/2019
... time stamp, and explain the reason the repair is being performed a second time. Submit as GM Auth with manager's explanation in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and...
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 01/08/2019
... Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or torque converter replacement/repair. Therefore,...
2019 Prepaid Maintenance - 12/05/2018
... different.What I'm looking for is something I can print and place in the hands of my advisors from GM (Chevy) that shows what the customer is supposed to get. Lord knows we already have enough trouble with them keeping track of 2 being done....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 11/30/2018
https://www.jlwarranty.com/stamps-gm.php#shuttle
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/28/2017
... the original job card. Authorize the related/repeat repair. The claim will most likely have to be GM Authorized due to excessive OLH....
Forum - 11/08/2017
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
Management Signature - 11/16/2017
... pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty to help lead me to the answers to my questions. :-)...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral ...
Forum - 07/19/2017
... change their minds again...sorry, but sarcastic and a bit jaded after so many years dealing with GM P&P :|...
Empowerment limits? - 07/14/2017
... and it counts against our rating, when it's something that if we knew our limits we could just GM Authorize 1st without getting a reject. ...
Forum - 05/08/2017
... holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/11/2017
... gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet, the parts alone totaled $81.71. Well we only get paid $75 for Chevy. So, we're actually...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
... accurate amount submitted in the misc net item field to collect the right amount from GM.thanks....
Potential Repeat Repair approvals and requirements? - 06/05/2017
... bulb replacement on 04/01/17. In the Warranty in Review, Spring 2017 edition from the GM Service page, it states "Transactions requesting payment of potential repeat repairs or pyramiding transactions will require either a copy of the previous...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 03/27/2018
Correct! GM will also issue a Global Message advising dealers that they are or are not required to contact PQC prior to replacing engine and/or transmission assemblies. It's a good idea to click the blue "Start Date" or "Termination Date" column links...
Forum - 03/28/2018
... card is submitted through DMS and rejected for loaner Adjustment is made to claim changing to GM authorization and adding scanned copy of DMA approval WSC has to forward it to someone else for approval but from there I just wait for it to pay Never...
16-NA-051 BULLETIN - 03/22/2018
... connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM hasn't listed any of the shutter info on this bulletin unless we are supossed to add another line for that repair or refer to another bulletin. Does a...
Forum - 02/27/2018
... Center Tier 1 and Tier 2 Diagnostic Voucher empowerment tool, it no longer is valid. GM currently does not have a diagnostic only tool, for customer loyalty, for example, that would be suited in this situation. ...
Customer Assistance $100 Voucher - 03/06/2018
Has anyone ever submit a claim to GM warranty for a voucher provided to a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run...
Forum - 02/19/2018
... with the replacement of a major component (e.g. engine, transmission), the claim will require GM Authorization. (Standard dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must...
... why a code set could be considered diagnostic, but not sure how that would hold up under GM scrutiny. My rule of thumb has been to see if there is separate punch times and if the tech's comments justify diagnostic time. If there isn't separate...
Forum - 02/22/2019
... time stamp, and explain the reason the repair is being performed a second time. Submit as GM Auth with manager's explanation in the Comments section, scan your docs (job card, warranty invoice, any sublets, etc that would validate the claim) and...
Forum - 03/12/2019
Hi! The warranty parts expediting program only provides reimbursement for GM parts expedited for warranty repairs (repairs performed during any Applicable Warranty period - e.g. bumper to bumper, powertrain).
Forum - 01/08/2019
... Oil cooler Flush and Flow Test (12/14/2018): Warranty Information: "Effective 12/1/2018, GM no longer requires a mandatory cooler flush and flow test to be performed in every instance of transmission or torque converter replacement/repair. Therefore,...
2019 Prepaid Maintenance - 12/05/2018
... different.What I'm looking for is something I can print and place in the hands of my advisors from GM (Chevy) that shows what the customer is supposed to get. Lord knows we already have enough trouble with them keeping track of 2 being done....
Top Warranty Tips of 2018 - 11/29/2018
Download the Top Warranty Tips of 2018! This list includes the best warranty tips for the year generated from the GM warranty newsletter. Download Here
Forum - 11/30/2018
https://www.jlwarranty.com/stamps-gm.php#shuttle
Forum - 09/19/2017
Submit the transaction with GM Authorization for wholesale approval - as the labor operation is blocked from automatic payment. Include detailed comments supporting that the part was ordered within the bumper to bumper warranty period, which has...
Forum - 09/28/2017
... the original job card. Authorize the related/repeat repair. The claim will most likely have to be GM Authorized due to excessive OLH....
Forum - 11/08/2017
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
Management Signature - 11/16/2017
... pay to warranty. Thanks for any information on this. It's so hard to find any information on GM. Thank goodness for JL Warranty to help lead me to the answers to my questions. :-)...
EL-50313 GR8 Battery Tester Software Update - 11/16/2017
GM release a software update in August for the EL-50313 Midtronics GR8 Battery Tester/Charger. The software release provided improved capabilities and enhancements including the following:Font correction for distinction between the letter U and VAGM Spiral ...
Forum - 07/19/2017
... change their minds again...sorry, but sarcastic and a bit jaded after so many years dealing with GM P&P :|...
Empowerment limits? - 07/14/2017
... and it counts against our rating, when it's something that if we knew our limits we could just GM Authorize 1st without getting a reject. ...
Forum - 05/08/2017
... holding a ticket open runs up the vehicle's days in service department (which is probably why gm wants them closed too) and used towards a buyback situation......
Forum - 05/11/2017
... gallons of DEF. Which is causing the total of parts to be more than what we're allotted from GM. For example, the last one I did, Chevrolet, the parts alone totaled $81.71. Well we only get paid $75 for Chevy. So, we're actually...
CADILLAC ROADSIDE ASSISTANCE PROGRAM - 06/10/2017
... accurate amount submitted in the misc net item field to collect the right amount from GM.thanks....
Potential Repeat Repair approvals and requirements? - 06/05/2017
... bulb replacement on 04/01/17. In the Warranty in Review, Spring 2017 edition from the GM Service page, it states "Transactions requesting payment of potential repeat repairs or pyramiding transactions will require either a copy of the previous...
Forum - 04/10/2018
Reimbursement is $75. Refer to the 2017 and Newer MY GM Vehicle Maintenance Program Reference Sheet available within the new Warranty Administration Resource Center App. The sheet is located within the Dealer Program Guides tab under the Included...
Forum - 03/27/2018
Correct! GM will also issue a Global Message advising dealers that they are or are not required to contact PQC prior to replacing engine and/or transmission assemblies. It's a good idea to click the blue "Start Date" or "Termination Date" column links...
Forum - 03/28/2018
... card is submitted through DMS and rejected for loaner Adjustment is made to claim changing to GM authorization and adding scanned copy of DMA approval WSC has to forward it to someone else for approval but from there I just wait for it to pay Never...
16-NA-051 BULLETIN - 03/22/2018
... connector as the failed part and asking for 2.2 in OLH to replace the shutter. I'm not sure why GM hasn't listed any of the shutter info on this bulletin unless we are supossed to add another line for that repair or refer to another bulletin. Does a...
Forum - 02/27/2018
... Center Tier 1 and Tier 2 Diagnostic Voucher empowerment tool, it no longer is valid. GM currently does not have a diagnostic only tool, for customer loyalty, for example, that would be suited in this situation. ...
Customer Assistance $100 Voucher - 03/06/2018
Has anyone ever submit a claim to GM warranty for a voucher provided to a customer through Customer Assistance Center? We had a customer contact CAC because their vehicle is out of warranty and wanted assistance. The service manager had run...
Forum - 02/19/2018
... with the replacement of a major component (e.g. engine, transmission), the claim will require GM Authorization. (Standard dealer empowerment for a ZPTI/ZPTC transaction is $500). A copy of the invoice from the original part installation or purchase must...
Forum - 02/09/2018
... NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
BE AWARE...Add On Repairs wording - 12/06/2017
... help out my fellow Warranty Administrators, and anyone else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that...
Warning 069 - 01/11/2018
... adjusted the transaction and Warning 069: Base labor hours for labor code xxxxxxxx was reduced to GM labor file time. The job card was opened during the month of January and I was using the Labor from SI for January. What can I do to fix this?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 01/02/2018
... Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Forum - 01/03/2018
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
REPLACE VS. RE-PLACE - 12/21/2017
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/29/2017
... drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on acceptable alternate forms of customer authorization to accommodate these scenarios....
Incomplete Vehicle - 12/29/2017
... the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that we have installed a flat bed on an incomplete vehicle? Will the build always show "incomplete vehicle"? Does the label...
transmission overhauls by transmission type - 01/18/2017
... out. How would you correctly code that to be paid. What ......if any are the problems ? Will GM reject and why ?Format: Article...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
We currently are utilizing a company to handle our GM warranty claims out of house. We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service...
Forum - 12/15/2016
... Procedures manual. I mean, I can go on and on, LOL! I think you should also be taking GM training courses for warranty administration that will help you too. Keep posting questions, this forum will be invaluable. Keep the DBC...
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Special Coverage Transaction Submission Changes - 05/26/2016
... an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again...
Recall 14350 and key replacement - 09/22/2016
We've had several cases where customers are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them...
Cause Codes clarification - 09/27/2016
... 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then would only OLH for the opposite side...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
Since I could not find definitive information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the...
Forum - 03/20/2017
GMC Protection Plan (one of the GM Divisional Protection Plans). The Divisional Protection Plan Claims Manual is available in GlobalConnect within the Service link then the Dealership Policies, Procedures and Manuals section. See also the article within ...
Forum - 03/27/2017
... trying to make sure the Service Manager has signed off on anything that we self auth or send for GM auth. Overkill? Unnecessary? ...
Accounting Copies of Job Cards in Numerical Sequence - 04/06/2017
... Our state requires six years. I had hoped we only needed to keep them for the time GM required us to keep them. Where do you keep all of it? Who is held responsible? I've been assuming that the accounting copy is the internal...
Forum - 02/20/2017
I post my warranty credits that we get through GM daily so I keep track of those on an excel spreadsheet and then figure out the sum of it at the end of each month and do my % from that. I'm sure there are other ways to find your total in Global...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
... NOT need added operation approvals. It would still need pyramiding approval though. I wish GM could make this less confusing......
BE AWARE...Add On Repairs wording - 12/06/2017
... help out my fellow Warranty Administrators, and anyone else who might be submitting to GM.:) Although the wording in P&P is very detailed on what needs to be written for the Manager approval portion, i.e. Must specifically state that...
Warning 069 - 01/11/2018
... adjusted the transaction and Warning 069: Base labor hours for labor code xxxxxxxx was reduced to GM labor file time. The job card was opened during the month of January and I was using the Labor from SI for January. What can I do to fix this?...
other labor hours documentation - 01/30/2018
all information gm may need to submit a warranty with other labor hours Format: Article
Forum - 12/18/2017
Be sure to confirm that Business Unit: "GM-US" is selected from the drop down at the top of the Service Agent Profile (vs MIC). Also, what labor operation are you working with?
Forum - 01/02/2018
... Bring in Vehicle section of the form. Keep in mind that "this will not close the recall in IVH - GM is governed to keep the recall in open status."...
Forum - 01/03/2018
... for reimbursement. When submitting a transaction in GWM, Service Agents are to use the GM part number (if applicable), along with the quantity used for the repair. If a non-GM sealant is prescribed, Service Agents must submit the expense...
REPLACE VS. RE-PLACE - 12/21/2017
... but it also means “put it back in its original place or position". I wish GM would use "re-install"in SI when it is meant to put the original part back into the vehicle, and "replace" when they want a new part. Some of the techs interperet...
Forum - 12/29/2017
... drop envelopes, leaving notes or even emailing the dealership with their vehicle service requests. GM has expanded their policy on acceptable alternate forms of customer authorization to accommodate these scenarios....
Incomplete Vehicle - 12/29/2017
... the process the Service Agent is supposed to follow. Are we supposed to do something so that GM knows that we have installed a flat bed on an incomplete vehicle? Will the build always show "incomplete vehicle"? Does the label...
transmission overhauls by transmission type - 01/18/2017
... out. How would you correctly code that to be paid. What ......if any are the problems ? Will GM reject and why ?Format: Article...
GOING FROM OUTSIDE TO INSIDE WARRANTY - 12/13/2016
We currently are utilizing a company to handle our GM warranty claims out of house. We have decided to work on starting to do our claims in house, and I am going to be our new warranty adminstrator, I have no experience in the field. Our service...
Forum - 12/15/2016
... Procedures manual. I mean, I can go on and on, LOL! I think you should also be taking GM training courses for warranty administration that will help you too. Keep posting questions, this forum will be invaluable. Keep the DBC...
Forum - 11/22/2016
Reference P&P Article 1.1.1.1 for 2017 GM New Car and Light Duty Truck Limited Warranty including bumper to bumper, powertrain, courtesy transportation, roadside. This article also includes the Buick, Cadillac, GMC, Chevrolet Warranty Guide (basically...
Special Coverage Transaction Submission Changes - 05/26/2016
... an op and time just in case there's a special coverage for that repair. Wouldn't it be nice if GM added a short description next to the Special Coverage number like they do with the recall numbers on the VIS? Feeling a bit gretzy about this, again...
Recall 14350 and key replacement - 09/22/2016
We've had several cases where customers are bringing in their after market keys with or without the original GM keys to have recall 14350 performed. My service manager is having us cut new keys to replace the after market ones and adding them...
Cause Codes clarification - 09/27/2016
... 1. All on one line and OLH for the additional 5 appliques. Which would have to be H Routed to GM for authorization because it's well over OLH empowerment levels. Or, 2. Seperate them out onto seperate lines and then would only OLH for the opposite side...
Disclosure Requirements - 08/02/2016
If a dealership modifies or installs equipment, accessories, or recycled parts on new vehicles that are not supplied by GM, it must be disclosed to the customer about to purchase the modified vehicle. This holds true when selling aftermarket service contracts...
Re: Dealer Installed Parts Warranty Parameters and - 05/25/2016
Since I could not find definitive information, I called DBC. GM decided if the customer visited the dealership for installation of parts, it was GM's intent to stand behind their products. Parts warranties are 12/unlimited mileage. EXAMPLE: If the...
Forum - 03/20/2017
GMC Protection Plan (one of the GM Divisional Protection Plans). The Divisional Protection Plan Claims Manual is available in GlobalConnect within the Service link then the Dealership Policies, Procedures and Manuals section. See also the article within ...
Forum - 03/27/2017
... trying to make sure the Service Manager has signed off on anything that we self auth or send for GM auth. Overkill? Unnecessary? ...
Accounting Copies of Job Cards in Numerical Sequence - 04/06/2017
... Our state requires six years. I had hoped we only needed to keep them for the time GM required us to keep them. Where do you keep all of it? Who is held responsible? I've been assuming that the accounting copy is the internal...
Forum - 02/20/2017
I post my warranty credits that we get through GM daily so I keep track of those on an excel spreadsheet and then figure out the sum of it at the end of each month and do my % from that. I'm sure there are other ways to find your total in Global...
Forum - 02/24/2017
Go figure with GM.. lets leave it questionable instead of keeping it the same way for all - lol thanks for the assistance... I know have backup to show service managers that want to internal it because it "doesnt state" it
Forum - 02/24/2017
Certain "Z" operations are GM provided & specific to a certain situation - typically not published in the LTG. Generally issued with detail on the manner in which to submit the transaction.
Forum - 02/09/2017
Please see below message from GM with clarifications: Yesterday GM released Customer Satisfaction Bulletin 17019: Stochastic Pre-Ignition (SPI) Causing Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and...
Re: Closest Available Labor Operation - 07/14/2015
... and we should be able to use the replacement op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: What Would You Do - 06/15 - 06/30/2015
... parts making sure all the parts belong guess its one of my pet peeves with this job..In a recent gm warranty class a few months ago the field warranty managers talked about changing bolts on some jobs.....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... handling multi sensors needing to be replaced for 14116. It's my understanding from our DMA that GM has found 100% of the 'defective' sensors to be good sensors and therefore they are no longer paying any OLH associated with replacing more than one...
Re: Closest Too Labor Op claims - 03/03/2015
... too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting the time in the OLH instead of base. I will now have the P&P article to reference. I thought I was...
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
CUSTOMER ENTHUSIASIM WARRANTY - 04/03/2015
I have a 2012 sierra that my service manager wants to do a cust enthusiasim warranty on and I am not an elite gm dealer anymore I cannot get the warranty claim to pay because it says that it is out of time and mileage, the vehichle has 41,232 miles on...
Re: Claim $$ we could be missing... - 07/24/2015
... in admin with a note in comments for why I adjusted it. Are you getting the dealer installed GM invoiced accessories labor too? 0590032. Good Luck!...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
HOW DO I CODE THIS? - 08/20/2015
... manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Recall 14574 & 15757 - 03/02/2016
... also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them for some reason, I am assuming a safety concern....
Re: PARTS SCRAP LIST - 03/03/2016
I tried it the way GM explained and found it ridiculous! Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15...
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Forum - 12/22/2022
... reviewed for approval by the Warranty Support Center. Dealers to NOT need to route the claim for GM Authorization or contact the Dealer Business Center. For claims rejecting with Error 173 in combination with other errors, please route the claim to ...
Forum - 10/25/2022
... similar explanation and cut the check and get your net admin for cutting a check, even better. ;) GM really needs to wake up and increase this amount. It is getting to where you can't get a car across town for $130.00...
What Would You Do? - 11/22 - 10/28/2022
... and was rejected with error code 066: labor code 80330101 is restricted and requires GM Authorization.Unsure as to why the line rejected or why the labor operation was restricted, the warranty administrator resubmitted the line with comments supporting...
Forum - 01/12/2023
... other dealer gets wind that you are doing their crossline they start making a lot of noise with GM....
Transmission over the counter claim - 01/18/2023
I have another shop (non-GM) that purchased a Transmission assembly over the counter that then had the customer return with the transmission failed. After H-routing the ZPTC claim, it was Rejected stating the Serial numbers are required even for...
Paint Blending - 02/02/2023
... charging,, both the front fender and the rear door? this seems excessive to me and so does GM as the claim rejected for being excessive. On top of it they then seem to get involved with moldings from these other panels that break or for some...
Claims approval process question - 03/07/2023
... dept from the advisors so he can assign the manager to other duties,,but i believe that is against GM's policies and procedures. I thought GM wanted service management to look at all warranty claims prior to the Warranty Dept processing them,,,,...
Forum - 03/08/2023
... my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics I have no issues advising based on the documentation and time punches When it comes to...
Forum - 03/08/2023
... in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until...
Please see below message from GM with clarifications: Yesterday GM released Customer Satisfaction Bulletin 17019: Stochastic Pre-Ignition (SPI) Causing Cracked Piston. Below are a few important clarifications: Warranty Information Both the oil and...
Re: Closest Available Labor Operation - 07/14/2015
... and we should be able to use the replacement op with base time. If it weren't for DBC, my GM expert and Kristin tell me differently then I wouldn't have an issue. Thanks for your input, my service manager agrees with you 100% too....
Re: What Would You Do - 06/15 - 06/30/2015
... parts making sure all the parts belong guess its one of my pet peeves with this job..In a recent gm warranty class a few months ago the field warranty managers talked about changing bolts on some jobs.....
Re: RECALL 14116 POWER STEERING TORQUE SENSOR - 04/21/2015
... handling multi sensors needing to be replaced for 14116. It's my understanding from our DMA that GM has found 100% of the 'defective' sensors to be good sensors and therefore they are no longer paying any OLH associated with replacing more than one...
Re: Closest Too Labor Op claims - 03/03/2015
... too labor op transactions" I have submitted with time in the OLH box have been rejected. My GM Authorizer specifically asked me why I was submitting the time in the OLH instead of base. I will now have the P&P article to reference. I thought I was...
Techs looking up their own Labor ops - 03/13/2015
I was recently promoted to GM at our store. Along with my change in title was a change in service management. I was recently helping the new service manager with some rejects and discovered the techs are looking up their own times (they all have access...
recall 14772 - 03/16/2015
TORK SENSOR REPLACEMENT AFTER RECALL WAS DONE AND THE SENSOR IS DEFECTIVE HOW TO GET SECOND SENSOR PAID FOR HAS ANY ONE Had TOO GET ONE PAID FOR AFTER RECALL I KNOW GM SAYS THAT THEY ARE NOT DEFECTIVE AT ALL
CUSTOMER ENTHUSIASIM WARRANTY - 04/03/2015
I have a 2012 sierra that my service manager wants to do a cust enthusiasim warranty on and I am not an elite gm dealer anymore I cannot get the warranty claim to pay because it says that it is out of time and mileage, the vehichle has 41,232 miles on...
Re: Claim $$ we could be missing... - 07/24/2015
... in admin with a note in comments for why I adjusted it. Are you getting the dealer installed GM invoiced accessories labor too? 0590032. Good Luck!...
Re: SERVICE CONTRACTS CHEVPMUs1N18 - 07/24/2015
Our GMPP rep was by here today and she said it was part of Warrantech https://warrantech.com/service-providers/ She said on these claims for maintenance the advisor has to call for claim/payment. We cannot submit through Reynolds/Global like we do other...
HOW DO I CODE THIS? - 08/20/2015
... manifold). He replaced all 3. Should I claim these on the same line? I'm a new warranty admin to GM and can use any help you can provide. Thanks.:-)...
Recall 14574 & 15757 - 03/02/2016
... also want the covers back which I have explained to our service manager that we should not do. GM is having us remove them for some reason, I am assuming a safety concern....
Re: PARTS SCRAP LIST - 03/03/2016
I tried it the way GM explained and found it ridiculous! Every day I go through the paid claims and make a copy of the invoice, highlight the paid parts and staple them all together with the paid date (stmt date), date the parts can get scrapped (15...
Re: PARTS SCRAP LIST - 03/03/2016
That sounds like a good way to handle this, yes GM system is not friendly at all,waste of time just trying to figure it out :) Thank you for all your help
Re: REMAN PARTS - 09/09/2015
The GM Dealer Replacement Parts Warranty Quick Reference Chart is available in the Parts and Accessories P&P Manual, Article 1.1. The chart may be downloaded from the "download" link in the Attachments area of the Article. Kristen/jlwarranty
Re: What Would You Do - 10/15 - 01/29/2016
The warranty administrator submitted this transaction as recommended by the GM representative. The corrosion labor operations were submitted and paid, as well as the reduced rental expense. Kristen / jlwarranty
Forum - 12/22/2022
... reviewed for approval by the Warranty Support Center. Dealers to NOT need to route the claim for GM Authorization or contact the Dealer Business Center. For claims rejecting with Error 173 in combination with other errors, please route the claim to ...
Forum - 10/25/2022
... similar explanation and cut the check and get your net admin for cutting a check, even better. ;) GM really needs to wake up and increase this amount. It is getting to where you can't get a car across town for $130.00...
What Would You Do? - 11/22 - 10/28/2022
... and was rejected with error code 066: labor code 80330101 is restricted and requires GM Authorization.Unsure as to why the line rejected or why the labor operation was restricted, the warranty administrator resubmitted the line with comments supporting...
Forum - 01/12/2023
... other dealer gets wind that you are doing their crossline they start making a lot of noise with GM....
Transmission over the counter claim - 01/18/2023
I have another shop (non-GM) that purchased a Transmission assembly over the counter that then had the customer return with the transmission failed. After H-routing the ZPTC claim, it was Rejected stating the Serial numbers are required even for...
Paint Blending - 02/02/2023
... charging,, both the front fender and the rear door? this seems excessive to me and so does GM as the claim rejected for being excessive. On top of it they then seem to get involved with moldings from these other panels that break or for some...
Claims approval process question - 03/07/2023
... dept from the advisors so he can assign the manager to other duties,,but i believe that is against GM's policies and procedures. I thought GM wanted service management to look at all warranty claims prior to the Warranty Dept processing them,,,,...
Forum - 03/08/2023
... my department to is: They can consult me as much as they would like to determine what we think GM will pay Because I am more familiar with the rules and specifics I have no issues advising based on the documentation and time punches When it comes to...
Forum - 03/08/2023
... in the "added options code" box, below the RPO box. That LPO you listed is not a 'dealer installed gm accessory', as it was part of the invoiced options. If they did 'add' accessory brakes, your labor op is right, but it will not let you claim it until...
Forum - 03/16/2023
I would. Your tech did both things. He contacted GM for the EI and walked through it then performed a repair.
Debited Transactions - 03/20/2023
I print off the Transaction Summary Report daily, and inspect what claims have been debited by GM. How do I find anything on WHY these transactions were debited specifically? I know the process of how to fight a transaction debit/chargeback but...
Forum - 03/30/2023
... reimbursement situation. The rate, rental type and rental company are irrelevant. Let GM make decision. Just make sure your rental days match the in and out date of the repair with no shop delays. Your shop won't have to eat the...
Forum - 04/06/2023
It depends on your status. There is a program where GM does them automatically. Someone can call out the classifcation. The dealers I work for are not automatic, we have to submit for an increase. One of my stores just did one in February and the other...
95/5 performance - 06/24/2022
So I'm kind of confused by this process. I see that GM wants 95% of warranty repair claims completed within 5 days. Does this also include having it processed through Global within the 5 days? Or does this just mean having the repair done and the ro invoiced...
Forum - 06/14/2022
... to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage regardless of who pays for them. If you install a CPO warranty part and the certification...
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
Forum - 05/26/2022
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 06/03/2022
... I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a lawsuit of some sort. As many of you have already mentioned you will just be setting yourself up for a lot of additional problems...
Forum - 04/29/2022
... and it works, but still frustrating with ALL the technology that we have today, especially GM. Same goes with tire claims/pre-auth, i have to do them under Internet Explorer....
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
GM has numerous bulletins on batteries,,,but in going thru them i could not find the restriction on replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted ...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/19/2022
... That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting docu...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/27/2022
... be punching their time flags off and on and then separately as needed for diag and OLH and ST. GM is only not requiring certain running times on the time punches in order to pay the techs for base time? For example if a tech punches .50 and the job pays...
Dealer track and labor dependency codes - 06/23/2021
... opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the ops through again. When I asked ok who do I call, they couldn't tell me. I had even asked my DM if he knew anything about...
Forum - 05/04/2021
... any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op code to use if OTA is done...I see one op code for "Verified Module Software or Calibration...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 07/21 - 06/28/2021
... does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the missed revenue off? ...
Forum - 04/27/2021
... This is what I did. I sent in by email Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is...
Forum - 01/22/2021
... the time I get it. Then my claims average one to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it...
Forum - 01/29/2021
... a choice of inner liner, tire bead, tire sidewall, tire tread. I have been on the line now with GM for 40 minutes so far and they are trying to figure it out. :-( ...
I would. Your tech did both things. He contacted GM for the EI and walked through it then performed a repair.
Debited Transactions - 03/20/2023
I print off the Transaction Summary Report daily, and inspect what claims have been debited by GM. How do I find anything on WHY these transactions were debited specifically? I know the process of how to fight a transaction debit/chargeback but...
Forum - 03/30/2023
... reimbursement situation. The rate, rental type and rental company are irrelevant. Let GM make decision. Just make sure your rental days match the in and out date of the repair with no shop delays. Your shop won't have to eat the...
Forum - 04/06/2023
It depends on your status. There is a program where GM does them automatically. Someone can call out the classifcation. The dealers I work for are not automatic, we have to submit for an increase. One of my stores just did one in February and the other...
95/5 performance - 06/24/2022
So I'm kind of confused by this process. I see that GM wants 95% of warranty repair claims completed within 5 days. Does this also include having it processed through Global within the 5 days? Or does this just mean having the repair done and the ro invoiced...
Forum - 06/14/2022
... to 12 months is a battery replaced late under bumper to bumper. It is my understanding that all GM parts replacements are covered for a period of 2 years unlimited mileage regardless of who pays for them. If you install a CPO warranty part and the certification...
Forum - 06/17/2022
Nimnicht...There is a list of labor ops that are not covered under the CPO manual in the GM Warranty section. I was told that most parts were covered under the CPO warranty just like under the bumper to bumper warranty with the exception of wear and tear...
Forum - 05/26/2022
NO TAX THAT I'M AWARE OF . OUR DEALER IS IN INDIANA. BILLING GM PARTS COST PLUS MARK UP (40%) OUR DEALER ALLOWANCE. SINCE YOU ARE IN CA . TAX ????
Forum - 06/03/2022
... I am not telling my techs that they now have license to not punch a job card. My thought is that GM did this to avoid a lawsuit of some sort. As many of you have already mentioned you will just be setting yourself up for a lot of additional problems...
Forum - 04/29/2022
... and it works, but still frustrating with ALL the technology that we have today, especially GM. Same goes with tire claims/pre-auth, i have to do them under Internet Explorer....
Forum - 08/01/2022
... when you are submitting your 8/1 and forward job cards. Hello Bill, Thank you for your recent GM Labor Time Feedback submission. Upon review of your submission it has ben found that The pricing is all correct just the labor code needs to be corrected. CPO...
Battery replacements on vehicles with less than 250 miles - 10/18/2022
GM has numerous bulletins on batteries,,,but in going thru them i could not find the restriction on replacing batteries <250 miles. I finally went to the Service P&P,,Transportation / vehicle storage,,,,page 38 there it is...all highlighted ...
Forum - 07/27/2022
Due to the upcoming change scheduled for 8/1 on the pricing for maintenance services GM is busy screwing everything up. They are modifying global and the tables to accommodate the new allowances and in the process they are causing massive rejections on...
Forum - 07/19/2022
... That wouldn't be warranty. My general rule is if you don't fix anything you can't charge GM but if you do fix something and you have related diagnosis or parts on prior visits you can justify adding those to a repair claim with supporting docu...
Forum - 07/19/2022
I am having huge issues getting maintenance claims to pay what they are "supposed to". GM is already changing the tables in SI for something that is not supposed to take effect until August 1st but in their wake of doing the changes they are screwing...
Forum - 07/08/2022
Interesting that you bring that up since the very claim I was talking about ended up needing to be changed in that way. GM kicked it back for me to recode the second battery as an add line with the base opcode.
Forum - 06/27/2022
... be punching their time flags off and on and then separately as needed for diag and OLH and ST. GM is only not requiring certain running times on the time punches in order to pay the techs for base time? For example if a tech punches .50 and the job pays...
Dealer track and labor dependency codes - 06/23/2021
... opened for this, and so far nothing as of yet. One person I spoke to said I had to call GM to have them "push" the ops through again. When I asked ok who do I call, they couldn't tell me. I had even asked my DM if he knew anything about...
Forum - 05/04/2021
... any vehicle with an “open” status on the Investigate Vehicle History (IVH) screen in GM Global Warranty Management system. I don't see a serparate Op code to use if OTA is done...I see one op code for "Verified Module Software or Calibration...
Forum - 06/09/2021
Warranty Help Cards / jlwarranty <<<<<<<<click here Look for GM wiring Labor Operations, you can download and print the PDF, make several and hand them out.
Pyramid repair - 06/14/2021
Hello,I am very new to GM and in need of guidenance for this situation. Tech found internal failure of clutch control module. Ordered 84849877 and replaced 1st module, would not communicate with vehicle. Ordered another, same part number, same results,...
What Would You Do - 07/21 - 06/28/2021
... does the warranty administrator/dealership have in this situation? Submit the transaction with GM Authorization and hope for the best, or write the missed revenue off? ...
Forum - 04/27/2021
... This is what I did. I sent in by email Field Product Report. I get a phone call from GM Brand Manager saying I need to have a Job Card open and submit this recall. When I try to submit the recall - it cannot be sent without labor and parts. So it is...
Forum - 01/22/2021
... the time I get it. Then my claims average one to two weeks to be looked at. By that time my GM is not happy with the repair order being open still. And for the most part, I don't have many claims that need to be changed. But I agree it...
Forum - 01/29/2021
... a choice of inner liner, tire bead, tire sidewall, tire tread. I have been on the line now with GM for 40 minutes so far and they are trying to figure it out. :-( ...
Forum - 02/19/2021
... copy of the job card. Recommend obtaining a copy of the audit email sent to the dealer from GM Audit Services as it specifices the documents required for the review as well as the document upload sequence. ...
Forum - 02/04/2021
i am glad I am not the only one seeking battery answerstoday!! I know GM does not pay for charging inventoryvehicles and won't pay for a battery if dealer cannot provide charge records. NOW< my question is since all that was eliminated, will they pay...
Forum - 12/17/2020
GM has updated their wording to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation ...
Bolt Recall-Battery replaced unable to program - 03/31/2022
... programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best LOP to use for this? Can I only use the programming LOP? I looked thru bulletins but can't find...
Internet Explorer to Retire - 04/13/2022
... but only internet explorer works to submit when there is more than one part. I have reached out to GM on this and they say to contact the DBC as there are not other dealers having this issue but I can not believe that to be true. Am I crazy?!&...
Forum - 01/20/2022
... basically you cant submit for payment until the JC is closed,,,and typically if you send a JC for GM authorization they wont authorize it unless its closed...
Forum - 01/17/2022
... a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to...
Elapsed time on tech punches - 08/06/2021
I thought I had made a post about this previously, but can't seem to find it. Does GM have a specific rule about flagged time vs elapsed time on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter,...
What Would You Do - 09/21 - 08/30/2021
... was unsure if the defective part would be claimed as a part warranty or if it would be returned to GM for credit. How should the service team proceed with the defective component and the warranty repair? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
One of the enhancements is "HErtz Corporation will honor GM's rental reates set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 12/29/2021
... I understand the underlying reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision.&...
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 01/12/2022
... These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave...
What Would You Do? - 05/24 - 04/23/2024
... on the odometer. The customer indicated at time of job card write up that he had been working with GM and that any repairs should be covered.The service advisor reviewed IVH and identified a CAC/BRC CCL-Comprehensive coverage listed in the Applicable...
Forum - 04/09/2024
Thank you. I had made a mess out of all of them (6) however GM manager was able to help me and helped me fix them. They are in pending now.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 03/22/2024
... much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise affect the warranty unless it is indicated on the vehicle report. &...
95/5 Rule Question - 08/17/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
95/5 Rule Question - 08/19/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
Forum - 08/21/2024
... is listed with the Same-Day Repairs header. It may be beneficial to further discuss with GM in those case by case situations where the shuttle service transpires over multiple days, same job card. (Rationale: a $15.00, two-way, shuttle is much...
Forum - 08/25/2024
... vehicle was never at our dealership. I have been trying to either auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/29/2024
GM sells cab & chassis to put boxes on, tehy should pay a rsaonable amount or get out of the cab & chassis business
... copy of the job card. Recommend obtaining a copy of the audit email sent to the dealer from GM Audit Services as it specifices the documents required for the review as well as the document upload sequence. ...
Forum - 02/04/2021
i am glad I am not the only one seeking battery answerstoday!! I know GM does not pay for charging inventoryvehicles and won't pay for a battery if dealer cannot provide charge records. NOW< my question is since all that was eliminated, will they pay...
Forum - 12/17/2020
GM has updated their wording to include ride sharing companies and will reimburse with receipt up to $7.50 each way. Document ID 5544075 on page 3 "If the Service Agent does not operate a shuttle service, then the customer may utilize public transportation ...
Bolt Recall-Battery replaced unable to program - 03/31/2022
... programming. Finally on the second visit our Bolt tech was able to get it programmed. Apparently GM is aware of these issues. My question is what is the best LOP to use for this? Can I only use the programming LOP? I looked thru bulletins but can't find...
Internet Explorer to Retire - 04/13/2022
... but only internet explorer works to submit when there is more than one part. I have reached out to GM on this and they say to contact the DBC as there are not other dealers having this issue but I can not believe that to be true. Am I crazy?!&...
Forum - 01/20/2022
... basically you cant submit for payment until the JC is closed,,,and typically if you send a JC for GM authorization they wont authorize it unless its closed...
Forum - 01/17/2022
... a look at your Jl warranty July 2021 newsletter,,,it states to add lines,,,also Melissa our GM Warranty support agent also said to add lines. what becomes confusing if you do it this way,,,is when you run PET on each line,,,and then apply goodwill to...
Elapsed time on tech punches - 08/06/2021
I thought I had made a post about this previously, but can't seem to find it. Does GM have a specific rule about flagged time vs elapsed time on job cards? I thought the answer was no, but I'm not positive. But then on last months warranty newsletter,...
What Would You Do - 09/21 - 08/30/2021
... was unsure if the defective part would be claimed as a part warranty or if it would be returned to GM for credit. How should the service team proceed with the defective component and the warranty repair? ...
07-00-89-0037R - Courtesy Transportation Enhancements? - 09/23/2021
One of the enhancements is "HErtz Corporation will honor GM's rental reates set forth in the program guidelines, not to exceed $44 per day, when providing a GM branded rental vehicle. Their initial primary focus will be on providing Bolt Recall loaners." I...
Forum - 10/13/2021
The only requirements to submit claims in a tech number are an active GMIN and a pulse, and sometimes the pulse is optional. To reiterate what Mary said, to support additional times such as OLH GM will review training records to support extensive OLH...
Forum - 12/29/2021
... I understand the underlying reason for your question. Is someone trying to tell you differently? GM likes it if you apply a participation amount to reduce their expense but I only do that in certain situations, usually related to a policy decision.&...
Forum - 12/29/2021
I just did another one...this was a 2019 GMC Canyon, 3.6L LGZ and it accepted the new rate of $46. KRISTEN, is there any way to send this up the ladder and find out why some are paying the new rate and some are not? What are we suppose...
Analyst Ranking on Service Agent Summary Roport? - 01/05/2022
The verbiage on this always confuses me so I just want to make sure GM hasn't change this. The most recent JLWarranty News January 2022, states on pg 4, "If your ranking number gets too high, based on too may points accumulated in the four categories...
Forum - 01/12/2022
... These used to be little cards about the size of an 80 column card (if you know what that is). GM used to mail us to them every year with bulletins or something when new models came out. I used to keep them in my box for reference. As a tech they gave...
What Would You Do? - 05/24 - 04/23/2024
... on the odometer. The customer indicated at time of job card write up that he had been working with GM and that any repairs should be covered.The service advisor reviewed IVH and identified a CAC/BRC CCL-Comprehensive coverage listed in the Applicable...
Forum - 04/09/2024
Thank you. I had made a mess out of all of them (6) however GM manager was able to help me and helped me fix them. They are in pending now.
Forum - 01/30/2024
Sorry I found my own answer we do have PCC auth. 36 months/100,000 miles (parts). Labor included when repaired by a GM Dealer, or repaired by the installing Independent Service Center (ISC) with PCC authorization.
Forum - 02/06/2024
I Just submitted one after we spoke, the tech ruined the SIR coil. It is still pending. Parts and OLH on the recall. Not sure if GM is going to like it.
Forum - 03/22/2024
... much of anything on a buyback except resell it. I think sometimes they take them and give them to GM managers or something once they are fixed. No reason to think it would otherwise affect the warranty unless it is indicated on the vehicle report. &...
95/5 Rule Question - 08/17/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
95/5 Rule Question - 08/19/2024
... in for the repair it will be beyond 3/36 warranty. I looked around the JL Warranty forums and the GM policies and procedures, but wasn't finding a clear anwser. Any help is greatly appreciated! ...
Forum - 08/21/2024
... is listed with the Same-Day Repairs header. It may be beneficial to further discuss with GM in those case by case situations where the shuttle service transpires over multiple days, same job card. (Rationale: a $15.00, two-way, shuttle is much...
Forum - 08/25/2024
... vehicle was never at our dealership. I have been trying to either auth with self auth or send to GM to auth and it will only reject because of the missing Dongle. What can I do to push through? ...
Forum - 08/29/2024
GM sells cab & chassis to put boxes on, tehy should pay a rsaonable amount or get out of the cab & chassis business
Forum - 10/03/2024
There is always an adjustment, thankfully my system I submit them before closing them so I can have the parts department fix it. As long as I show them what GM pays they adjust it without any issues.
Forum - 05/24/2024
... expense for the transaction total to address error 080. The claim was then submitted with GM Authorization for review and payment....
Forum - 05/21/2024
... of OLH but his training is at like 50% for engine mechanical. That is going to be a hard sell to GM. I hear rumors all the time of them doing charge backs based on training but I have never actually seen it happen....
Forum - 06/27/2023
... one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
Forum - 07/14/2023
Northeast, I am dying over here. My GM reps came in 2 days ago and cleared out my pendings but I had over 20 dating back almost a month. I put like 5 more in, who knows when they will pay? I have never seen it so bad as it is right now.
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
Forum - 08/01/2023
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
What Would You Do? - 05/23 - 04/25/2023
... recall performed in addition to routine maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software...
Forum - 06/15/2023
If the battery is out of warranty I don't see GM paying it. The engine didn't cause the battery to go bad and if the battery failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 01/23/2024
... you have any questions regarding PRA requirements, please contact the PRA team at PRA@gm.com or call 866-446-2900 (prompt 0, then prompt 7). ...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 12/12/2023
... need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example). ...
Forum - 10/09/2023
well the latest is GM will not accept transport codes written in on the delivery receipt,,even if signed off by the driver,,,if they have the epod available it has to be computer generated numbers on the delivery receipt,,,but for some strange reason...
Customer Reimbursement - 09/05/2023
... told that I can submit it as a customer reimbursement claim and get the full amount back from GM. I am feeling that we as the dealership should be reimbursing the customer the full amount but then putting a parts warranty claim through for the warranty...
Forum - 08/02/2023
That is what it sounded like to me. Glad they figured it out. Just do the ZSET to activate warranty and add the equipment and move on. I am sure sales would love to have GM pay for it. lol
Forum - 08/14/2023
... my problem. I received an Email from her today. Her advice was to use Microsoft Edge for all GM applications. And contact my DMS if information continues to go missing. She did state that there was a hiccup with GWM a few weeks ago. She believes...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Re: CWO Manager - 01/29/2015
... but there's not much I can do about it. I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've...
Re: What Would You Do - 02/15 - 02/11/2015
... was not mentioned in the story. I do not believe it would be proper to submit a tow bill claim to GM, I know they are bending over backwards to get these recalls completed, but this sounds more like a communication issue than a warrantable loss. If the...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... large Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice that there seems to be an...
Admin allowance times.... Whats your process? - 06/20/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances?...
There is always an adjustment, thankfully my system I submit them before closing them so I can have the parts department fix it. As long as I show them what GM pays they adjust it without any issues.
Forum - 05/24/2024
... expense for the transaction total to address error 080. The claim was then submitted with GM Authorization for review and payment....
Forum - 05/21/2024
... of OLH but his training is at like 50% for engine mechanical. That is going to be a hard sell to GM. I hear rumors all the time of them doing charge backs based on training but I have never actually seen it happen....
Forum - 06/27/2023
... one time we had an extended rental on a G8 for an ECM because there were no parts available and GM agreed to cover rental until they could locate one....
Forum - 07/10/2023
I pulled the information I did by searching my emails for anything that came up with the recall # email. That is is how I found the FAQ's. I would be reaching out to your GM rep to see what they say.
Forum - 07/14/2023
Northeast, I am dying over here. My GM reps came in 2 days ago and cleared out my pendings but I had over 20 dating back almost a month. I put like 5 more in, who knows when they will pay? I have never seen it so bad as it is right now.
Forum - 07/06/2023
Personally I would submit it with whatever GM is in the system for who finalized it. However if that person was not active when the job card was opened that could potentially cause an issue so perhaps King1345 has the right idea. I would say if the advisor...
Forum - 08/01/2023
Thank you so much for the clarification. GM doesn't always like to put it in black and white. Appreciate your responding.
What Would You Do? - 05/23 - 04/25/2023
... recall performed in addition to routine maintenance services. The recall notice stated that GM will update the software in the vehicles BCM to correct the condition. Owners who have accepted applicable terms and conditions can accept the software...
Forum - 06/15/2023
If the battery is out of warranty I don't see GM paying it. The engine didn't cause the battery to go bad and if the battery failed after sitting for 4 months it was already dead or dying. If the battery was still in base coverage that would be a different...
Forum - 06/15/2023
If you have empowerment I would just self auth it with an explanation and move on. GM isn't going to budge. I have run into this as well, they don't care. You are correct of course, but they won't budge.
Forum - 01/23/2024
... you have any questions regarding PRA requirements, please contact the PRA team at PRA@gm.com or call 866-446-2900 (prompt 0, then prompt 7). ...
Forum - 10/16/2023
I think I heard someone say if it is X that means GM isn't even looking at you. If your ranking is a high number I wouldn't worry about it. If you want I'll trade you for a 4!
Forum - 10/31/2023
Yes run the PET, with the reason that the part was ordered within the warranty period. If it applies a deductible you can override up to 500.00 or have GM approve it it is greater than that amount.
Forum - 12/12/2023
... need to close out a CPO oil change, and you need to look up the specific vehicle to see how much GM will pay, then sometimes you look across and look at the wrong total and get it wrong anyway! (You know, for example). ...
Forum - 10/09/2023
well the latest is GM will not accept transport codes written in on the delivery receipt,,even if signed off by the driver,,,if they have the epod available it has to be computer generated numbers on the delivery receipt,,,but for some strange reason...
Customer Reimbursement - 09/05/2023
... told that I can submit it as a customer reimbursement claim and get the full amount back from GM. I am feeling that we as the dealership should be reimbursing the customer the full amount but then putting a parts warranty claim through for the warranty...
Forum - 08/02/2023
That is what it sounded like to me. Glad they figured it out. Just do the ZSET to activate warranty and add the equipment and move on. I am sure sales would love to have GM pay for it. lol
Forum - 08/14/2023
... my problem. I received an Email from her today. Her advice was to use Microsoft Edge for all GM applications. And contact my DMS if information continues to go missing. She did state that there was a hiccup with GWM a few weeks ago. She believes...
Re: CAC/BRC CCL - Comprehesive (In IVH under applicable warranties) - 12/05/2014
... component for a defined time frame (as indicated in IVH). Another good information source is the GM Dealer Aftersales Empowerment - Goodwill Requests document. (Attached to archived Global Message G_0000183069)...
Re: CWO Manager - 01/29/2015
... but there's not much I can do about it. I think we should be able to forward them to our GM expert for payment if they're under 6 months. Part of the problem is for the past year I've had a bad health problem and no one has really helped out AND we've...
Re: What Would You Do - 02/15 - 02/11/2015
... was not mentioned in the story. I do not believe it would be proper to submit a tow bill claim to GM, I know they are bending over backwards to get these recalls completed, but this sounds more like a communication issue than a warrantable loss. If the...
Re: Just a quick check to make sure I'm not the only one losing it - 11/03/2014
... large Fleet account I handle, and to top it off I'm told to get it done in forty hours, no O/T. If GM would just space these recalls out a little more. Last month the parts manager spent a week in the hospital for stress. Am I next???? Are all of us...
Just a quick check to make sure I'm not the only one losing it - 10/02/2014
... has almost tripled. On top of that all of the new stipulations on parts retention and errors on GM's end makes me feel so disorganized and I am typically VERY organized! I can't help but to check the job boards and notice that there seems to be an...
Admin allowance times.... Whats your process? - 06/20/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances?...
Re: WIFI ACCESSORY - 09/19/2014
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: Admin allowance times.... Whats your process? - 07/10/2014
... admin time, can someone please fill me in on this? Thanks in advance. [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and...
Recall 13426 - 03/18/2014
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... during PDI because it was a sold unit when PDI was performed; getting answers that it is something GM will not pay for, but when else would 0590052 be used if not now? Any help is much appreciated! Thanks! ...
Ignition Switch Recall Parts Return - 05/28/2014
Global Message G_0000192839 released 5/28/2014: Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Aftermarket Warranty Block - 08/13/2013
Has anybody else had a claim reject because GM shows an aftermarket extended warranty policy? Have you found a successful way around it?
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Re: Complaint Codes - 01/14/2013
... The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the GM Training Website under Resources > Dealer Training Resources. ...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
... you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the GM Credit Card Maintenance Voucher claims. These have an expiration date several months in the future, so I was wondering if anyone else had the same ...
Re: Christmas Eve Hours - 12/19/2012
We are undergoing the GM remodel, so everything here is in chaos. Our dealer decided we need to be here until 1 pm Monday. Every customer we've talked to says its a waste but the dealer decided. It's snowing here now, if we are lucky we might have...
Re: What would you do? - 10/09/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: Warranty Part Retention - 01/27/2012
... have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Emissions Coverage - 01/17/2012
... simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now...
Re: Camaro SS Badge and spoiler install - 03/19/2012
That's it! Thanks! My only question is that since this is an LPO Dealer installed accessory (ZPDI) will GM foot the bill or does sales? Anybody run into this before?
Re: CURIOUS ABOUT PAY - 07/18/2012
... got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to my list for BMW/MERC. SO I know a pay raise is in my future.....
What would you do? - 07/20/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Re: Way back when....... - 08/23/2012
There is a GM training course VWGWM.H12D-0D in develpment that addresses the self review process. It is not yet developed but I was told today by a Field Warranty Manager that you can print out the course guideline from it and was advised to use it for...
Re: Transportation Claims - 06/07/2012
... likely have to contact the DBC for help with processing the claim as you cannot self-authorize or GM authorize transportation claims....
My other suggestion would be to utilize a "closest to" operation from the list of available Dealer Installed GM Accessory operations. Possible "closest to" option: Communication Interface Module Package Installation.
Re: Admin allowance times.... Whats your process? - 07/10/2014
... admin time, can someone please fill me in on this? Thanks in advance. [/quote] It was in the GM messages in GlobalConnect. G_0000192928. That will explain how you need to process it. If they request parts to be returned, ship the parts back and...
Recall 13426 - 03/18/2014
... of condensation on the inside. We found that it was leaking in the trunk. About that time is when GM came out with the message about the seals. We did the repair and submitted it in for warranty payment. Now that the recall has came out, when you pull...
Core on a claim that required special authorization - 05/16/2014
We are on the elite dealer program and have special authorizations to get claims to go through without having to GM authorize but the authorizations can only be entered through our DMS. We received a part return request from the WPC and there is a $600...
HOW TO CLAIM FOR DEF ON A PDI/0590052 LOP - 05/27/2014
... during PDI because it was a sold unit when PDI was performed; getting answers that it is something GM will not pay for, but when else would 0590052 be used if not now? Any help is much appreciated! Thanks! ...
Ignition Switch Recall Parts Return - 05/28/2014
Global Message G_0000192839 released 5/28/2014: Effective 5/28/2014, "GM is requesting the return of all ignition switches and associated parts involved in the ignition switch recalls. Follow the WPC return process for return of these system-identified...
Re: GMC 2 Year Scheduled Maintenance - 09/27/2013
[quote] conny: GMC Prograde protection labor op 0600683 for 35.00 [/quote] That's not it.. This is for 2014 GMC's. SI shows the Chevy maintenance plan but GMC. Our GM rep is here now and he is trying to find it to
Aftermarket Warranty Block - 08/13/2013
Has anybody else had a claim reject because GM shows an aftermarket extended warranty policy? Have you found a successful way around it?
GMPP Deductible - 09/05/2013
I have a customer who has paid a $100 deductible for the repairs, she has a GMPP Major Guard service contract. Where do I enter her $100 deductible so it doesn't pay the whole claim? We use AutoSoft here, but I can't find out were to enter it in on G...
Re: Complaint Codes - 01/14/2013
... The Manual can be found in the GlobalConnect Library (Service>Warranty Category), or on the GM Training Website under Resources > Dealer Training Resources. ...
Re: Who's your boss? - 12/31/2012
... to have the God complex going, as long as THEY think it's a valid claim, they don't care what GM thinks. That can get the dealership in hot water when the time comes for an audit. (Been there, done that!) Having someone outside the service dept having...
Re: Valid Special Policy with Additional Repair Out Of Warranty - 01/08/2013
... with the claim for the Special Policy. I have had to do this myself and once the claim routed to GM, it was paid in full. The fact that the veh is out of powertrain warr should not be a problem, as long as the addtl parts and labor are a direct result...
Maintenance Voucher Opcodes Z2312 and Z2313 rejecting for Not Compatible to VIN? - 01/08/2013
... you couldn't claim reimbursement for the 5.00 DEXOS credit program. I haven't seen anything on the GM Credit Card Maintenance Voucher claims. These have an expiration date several months in the future, so I was wondering if anyone else had the same ...
Re: Christmas Eve Hours - 12/19/2012
We are undergoing the GM remodel, so everything here is in chaos. Our dealer decided we need to be here until 1 pm Monday. Every customer we've talked to says its a waste but the dealer decided. It's snowing here now, if we are lucky we might have...
Re: What would you do? - 10/09/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Powertrain Coverage for Bulletin Labor Op - 10/06/2011
... is any other labor op I can use to get it paid for under the powertrain warranty? Seems like GM is coming up with "new" bulletin specific labor ops to prevent having to pay for known powertrain problems.......
Re: CBG PRE-OWNED LIMITED - 12/23/2011
[quote] LCoe0401: ... There are almost 5 pages of labor ops listed that are NOT covered. [/quote] And yet GM continues to advertise it as a bumper to bumper coverage! ;-)
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. Thats what i thought.Thanks for the help...
Re: Warranty Part Retention - 01/27/2012
... have to grab the bin on that day. However, I think the bins numbered 0-9 are what's required per GM. Not sure about the hazmat parts either. I'll ask my parts guy and get back to you though....
Emissions Coverage - 01/17/2012
... simply implies 3/36 coverage, right? I know on the table it shows 2/24 and the like but basically GM covers the part for 3/36. Then if there's and E1 or E2 we're looking at extended coverage. This has been the way I've figured it for a long time now...
Re: Camaro SS Badge and spoiler install - 03/19/2012
That's it! Thanks! My only question is that since this is an LPO Dealer installed accessory (ZPDI) will GM foot the bill or does sales? Anybody run into this before?
Re: CURIOUS ABOUT PAY - 07/18/2012
... got them, not sure why I dont. You would think with me putting through 30 to 40 claims a day for GM I would, plus keeping my schedule clean!... Im also in training to add another store to my list for BMW/MERC. SO I know a pay raise is in my future.....
What would you do? - 07/20/2012
... worse when engine is warmed up). Customer had purchased their Chevy Uplander, used through a non-GM car dealer and with the purchase of thier car picked up an aftermarket extended warranty contract (I beleive through Toyota). After technician inspected...
Re: Way back when....... - 08/23/2012
There is a GM training course VWGWM.H12D-0D in develpment that addresses the self review process. It is not yet developed but I was told today by a Field Warranty Manager that you can print out the course guideline from it and was advised to use it for...
Re: Transportation Claims - 06/07/2012
... likely have to contact the DBC for help with processing the claim as you cannot self-authorize or GM authorize transportation claims....
Re: WPC returns - 05/16/2012
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
Sheet metal repair - 05/24/2012
I hope I'm asking this question right - here goes: We have a customer with a 2012 GMC Yukon Denali that hit a deer. We are doing the body shop work at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Re: Chrome Wheel Supplier questions - 11/04/2010
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: srta trans warranty - 09/20/2010
Please see the Quick Reference Chart within the GM Policy & Procedures Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories...
Re: Chrome Wheel Supplier questions - 11/02/2010
... Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: Warranty Rental VIN - 08/25/2010
I wonder where they go? They get jobs with GM in policy making!
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: HVAC ODOR - 07/19/2010
I agree....I also drive a non-GM product and it also has the musty odor. We explain to our customers that this is a condition that happens frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... encountered during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now....
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Payments auto post? - 03/05/2010
... can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING ABOUT THAT...I JUST POST EVERYDAY FROM THE TRANSACTION SUMMARY I GET...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
GSA HANDLING ALLOWANCE - 04/22/2010
I have a really old message from GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065...
Re: Chrome Wheel Supplier questions - 05/05/2010
[quote] Tonia: Why are you guys not ordering GM wheels? [/quote] Our service rep told us we HAVE to use Keystone. I guess they are less expensive (reconditioned, I think).
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/13/2011
... payment. Has anyone seen a message concerning claim codes that we should tell our advisors are not GM warranty for this program? Any help would be great! Thanks in advance!...
Re: DRAC cars - 08/22/2011
... at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message anywhere in Global. ...
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
I do actually get benefits since in the end I'm working 40 hours a week. It's a wierd situation. After GM kicked out our Volvo franchise, they moved to our Suzuki dealer but don't have the capability to submit claims for them over there. They worked...
Sheet metal repair - 05/24/2012
I hope I'm asking this question right - here goes: We have a customer with a 2012 GMC Yukon Denali that hit a deer. We are doing the body shop work at our dealership (we have a body shop). We ordered a hood from GM and it came damaged to our parts...
Re: GLOBAL WARRANTY MANAGEMENT AND ADP - 12/02/2010
... acknowledgement? That is the answer I am still looking for. I have put the question out to our new GM Rep...still waiting for the answer. I think he is a little overwhelmed. The P&P manual sill says you have to keep that file for 2 years. The adp trainers...
Re: Reject Code 038: Service Agent is not allowed to submit authorization code - 11/03/2010
... perhaps there are certain opcodes that automatically disallow empowerment authorization (I think GM is tracking them to see a trend?). I just know that Hrouting after a phone call usually gets them paid. If not, contact your FOM....
Re: Chrome Wheel Supplier questions - 11/04/2010
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Re: ANYONE ORGANIZED? - 09/17/2010
and just when you think you have all your ducks in a row, GM will change something! J&L have come to the rescue along with all these great forum contributors, over and over.
Re: srta trans warranty - 09/20/2010
Please see the Quick Reference Chart within the GM Policy & Procedures Manual- ARTICLE 1 1.1 - General Motors Warranties 1.1.3 - General Motors Service Replacement Parts and Accessories Warranties General Motors Service Replacement Parts and Accessories...
Re: Chrome Wheel Supplier questions - 11/02/2010
... Wheel Replacement today and got the error message: E0420 is a restricted opcode and requires GM Authorization. Since when? I am unable to locate ANY message or notification of this change.... anyone get this info in writing?...
Re: GWM - 06/01/2010
They are GM ! There are no rules! I have 5 pending and only one that has cleared the system. I was wondering how long it would take, but there doesn't seem to be an answer to that question either....
Re: Warranty Rental VIN - 08/25/2010
I wonder where they go? They get jobs with GM in policy making!
Re: WPC returns for 08/25/10 - 08/26/2010
Yes, another little mistake by GM! I had 5 new returns, got them all done and turned in, luckily I saw the message before they were shipped. Can hardly wait for the next mess.....
Re: HVAC ODOR - 07/19/2010
I agree....I also drive a non-GM product and it also has the musty odor. We explain to our customers that this is a condition that happens frequently and that even though we may be able to alleviate the problem for now, it likely will return at some point...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Aren't you concerned about the audit worthiness of your claim by putting a different GMIN in GWM than that of the tech that did the repairs? I would assume that is not a good idea if you were to ask Big Brother GM? [/quote] Yes, but it was...
SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 03/30/2010
... encountered during financial posting. Warning 123 : This transaction is being reviewed by GM Warranty Operations.. I followed the steps in the global message for this promotion and claimed the $20.00 allowed in net. The transaction is pending now....
Part amount does not meet minimum/maximum requirement - 03/25/2010
Has anyone had this error message? Part amount does not meet minimum/maximum requirement for labour code B1308. We have one part at GM price for a grille, labor op is to replace grille assembly - anyone have any suggestions?
Re: Payments auto post? - 03/05/2010
... can set up your system (ADP here) to automatically post your payments once they are accepted by GM? If so, is anyone doing it this way? [/quote] IM ON ADP AND HAVENT SEEN ANYTHING ABOUT THAT...I JUST POST EVERYDAY FROM THE TRANSACTION SUMMARY I GET...
Bedliner - Labor Op ???? - 02/22/2010
2009 Silverado ---- We previously installed a GM bedliner for a cust on a new vehicle .... it has stared to buckle, I am unable to locate a labor op for a bedliner. Thanks for any asst
Re: BULLETIN WITH OVERNIGHT FREIGHT - 04/05/2010
GM will reimburse the dealer charges received for express shipping of parts, with the xception of engines transmissions, transfer cases & other major components. Use operation code Z5001 and put the freight charge in net item. I would just add a line...
GSA HANDLING ALLOWANCE - 04/22/2010
I have a really old message from GM in regards to Z7006. I am allowed to claim 150.00 for a courtesy delivery. Can anyone fine a newer message? My fleet manager thought the allowance was for 200.00, I can't find a new message. old message# VSG20011065...
Re: Chrome Wheel Supplier questions - 05/05/2010
[quote] Tonia: Why are you guys not ordering GM wheels? [/quote] Our service rep told us we HAVE to use Keystone. I guess they are less expensive (reconditioned, I think).
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/06/2010
[quote] GMNL16173: Is the labor op for Pontiac preferred owner program the same as for Saturn preferred owner program? I am unable to find the info in messages from GM. [/quote]
Re: labor op Z7098 - 07/29/2011
GM messenger bulletin #G_0000081630Z7091. See attachments. Z7091 - For non-warranty incremental & incidental expense ($1000 max) ("Route" net amount claims with comments to your DM-A. Attach all supporting documentation to the repair order, and retain ...
CBG-CERTIFIED PRE-OWNED LIMITED WARRANTY - 07/13/2011
... payment. Has anyone seen a message concerning claim codes that we should tell our advisors are not GM warranty for this program? Any help would be great! Thanks in advance!...
Re: DRAC cars - 08/22/2011
... at that document before trying to figure out what we're doing wrong.. It refers to "Buick & GMC Courtesy Transportation Program Guide contained in GM Administrative Message LM_0000001771", but I am unable to find that message anywhere in Global. ...
Labor op Z6999 pdi fluids - 06/02/2011
Is there a maximum amount that gm will pay for pdi fluid add? Thanks, Denise
Re: Warranty on vehicle for sale - 05/20/2011
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
Re: Refrigerant - 05/11/2011
[quote] conny: GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ... [/quote] what, pray tell, did they erroneously pay you?
Question on outdated service update - 01/11/2011
... performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks!...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then...
Core Return - 02/25/2011
Trying to send a transmission core to WPC. Original invoice already closed, need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission,...
Re: FLOOR MATS - 04/07/2011
[quote] sandik: CAN I CLAIM FLOOR MATS...IT IS STILL UNDER WARRANTY [/quote] What is wrong with the floor mat? I would imagine so if they are original or a GM accessory.
jlwarranty needs your help! - 04/01/2011
We are looking for a copy of a 1991 and 1995 GM Policy and Procedures Manual. If you have either edition, we are happy to provide you with a $100 VISA gift card if you will allow us to make a copy of it.
Re: Warranty after the customer paid! - 04/01/2011
... handled for your customer. One thing to keep in mind, you probably charged the customer more than GM will pay you. How will you handle the difference?...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
... guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM would cover a battery for that period of time.... Brian...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: TRANS REPLACEMENT - 03/12/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: Updated Brake Warranty Procedures - 03/27/2009
... in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain the requirement for original and refinished rotor thickness measurements. The...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Oil leak diagnosis - 03/30/2009
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. ...
May Newsletter Insert Correction - 05/19/2009
... insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those...
Re: Recall Policies & Procedures question - 05/20/2009
... was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before". It just sounds wrong to me. ...
2010 PDI Help Card Update - 06/12/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
2010 CAMERO - 05/28/2009
... are three scratches in the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the...
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
2010 PDI Help Card Update - 05/14/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
The way I understand it is GM will not make it public but leave it to the dealers. So it might be a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
Has any of you guys company's rec'd the letters for GM closings. I was checking on global connect and they already have a list of all the Chrysler stores that are closing. It is really a sad situation. We didn't receive a letter today so I am praying...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT NOW) but my owner isn't prepared to fix their mistakes over and over until they get it right. Not sure what P & P says...
P&P Art 1.2.2.13 - Reconditioning Reconditioning or refurbishing a GM used vehicle (not to be submitted as a New Vehicle Warranty Transaction) refers to improving the vehicle's condition and value prior to its sale to a customer. This involves repair...
Re: Refrigerant - 05/11/2011
[quote] conny: GM WAS VERY GENEROUS WITH ONE OF MY CLAIMS FOR FREON, IT WASNT WHAT I SUBMITTED FOR BUT THE PAY SURE WAS GOOD FOR A WHILE UNTIL I DID A CLAIM ADJUSTMENT ... [/quote] what, pray tell, did they erroneously pay you?
Question on outdated service update - 01/11/2011
... performing the update. How can I get this update closed properly without a labor op to file with GM? Thanks!...
Re: Question on outdated service update - 01/14/2011
You can fill out a recall action report and send it to your Fixed Op Manager. This person will then contact GM to have the campaign closed in VISS. If you need me to fax you the form to do this, post your fax # and I will send it along. I've forgotten...
adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then...
Core Return - 02/25/2011
Trying to send a transmission core to WPC. Original invoice already closed, need to bill GM for core since we are not returning it and will not get credit for it. Best labor op (even though there is no labor) I can find is K7000 for replace transmission,...
Re: FLOOR MATS - 04/07/2011
[quote] sandik: CAN I CLAIM FLOOR MATS...IT IS STILL UNDER WARRANTY [/quote] What is wrong with the floor mat? I would imagine so if they are original or a GM accessory.
jlwarranty needs your help! - 04/01/2011
We are looking for a copy of a 1991 and 1995 GM Policy and Procedures Manual. If you have either edition, we are happy to provide you with a $100 VISA gift card if you will allow us to make a copy of it.
Re: Warranty after the customer paid! - 04/01/2011
... handled for your customer. One thing to keep in mind, you probably charged the customer more than GM will pay you. How will you handle the difference?...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
... guidelines as to what is covered. One of the issues with the car is a battery. I don't think that GM would cover a battery for that period of time.... Brian...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/26/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Re: TRANS REPLACEMENT - 03/12/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. ...
Re: HEARSE - 03/13/2009
[quote] Christalyn: I am pretty sure they have it in P&P:When a vehicle has been converted the non-original equipment is not covered by GM it is the responsibility of the conversion company. [/quote] Policy 1.2.2.2 and 1.2.2.11
Re: Updated Brake Warranty Procedures - 03/27/2009
... in both the "Repair Order Required Documentation" section and on the "Attachment Form - GM Brake Service Repair Order Documentation for Required Measurements". Both maintain the requirement for original and refinished rotor thickness measurements. The...
Re: Injection pump special policy, T5550 - 04/09/2009
T5607 ** -- IPC Dealers (GM ODC) should use only T-5607 for diesel pump replacement. this is a change from the previously published bulletin. Could this make a difference?
Re: Oil leak diagnosis - 03/30/2009
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. ...
May Newsletter Insert Correction - 05/19/2009
... insert from May's Warranty News contains incorrect information. The first sentence: "When GM requests that parts be returned to the Warranty Parts Center, dealers are allowed to claim up to 0.3 for their time involved in packaging and returning those...
Re: Recall Policies & Procedures question - 05/20/2009
... was injured because it failed, would WE (the dealership) be liable? I need written policy to prove GM requires recalls to be done by a dealership because I was told "we've done it this way before". It just sounds wrong to me. ...
2010 PDI Help Card Update - 06/12/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
2010 CAMERO - 05/28/2009
... are three scratches in the paint, black of course, Tclaim here I come! Then with the request from GM to have all fluids documented on the PDI, my tech is throwing a tantrum. We are a SMALL town, the truck rolled through, and by the time it got to the...
Re: cross line saturns - 05/12/2009
I had a warranty that rejected twice with the same reject code so I submitted it and put "Y" for gm vehicle and it did pay that time.
2010 PDI Help Card Update - 05/14/2009
... go to the navigation menu (at left), click "Reference Cards" > "View All Cards" > scroll down to "GM Pre-Delivery Inspection Chart (Cars & Trucks)" > Download 2010 card. We will continue to update as information becomes available....
Re: GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/18/2009
The way I understand it is GM will not make it public but leave it to the dealers. So it might be a little while before we hear about the dealerships that closed. I don't think the closing dealers would advertise being closed due to the fact no one would...
GENERAL MOTORS LETTERS MAILED OUT FOR CLOSINGS - 05/15/2009
Has any of you guys company's rec'd the letters for GM closings. I was checking on global connect and they already have a list of all the Chrysler stores that are closing. It is really a sad situation. We didn't receive a letter today so I am praying...
Re: #07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - - 04/21/2009
... there is no warranty. My locals think they are smarter and better than us and they know more than GM does (NOT GOING THERE RIGHT NOW) but my owner isn't prepared to fix their mistakes over and over until they get it right. Not sure what P & P says...
Fuel Question - 12/24/2008
... be incorrect. He added $10 worth of fuel and the service manager says I can get this paid for by GM. Any suggestions how? I would think the customer would be responsible for the fuel. In a situation where the technician USED fuel for diagnosis, it...
Re: BANKRUPTCY - 12/15/2008
[quote] Christalyn: I beleive the dealer only gets one actual payment from gm a month. [/quote] This payment comes once a week.
Re: Help!! - 12/31/2008
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: What is the correct procedure? - 02/10/2009
... WRITERS ABOUT THE ONE RO FOR ONE PART ON DEFECTS FOR THE LAST 3 YEARS BECAUSE YOU HAVE TO SHOW GM THAT THE CUSTOMER PAID FOR THE FIRST REPAIR....
Re: How would you handle ??? - 12/17/2008
... // my service manager insists coding as #F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is [/quote] According to P&P 1.6.2.13 Record on the repair order the...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: DUAL HEADREST DVD - 12/12/2008
You can verify a reimbursement by going to GM EPIC then go under invoice and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor...
Repeat Repair Log - 11/19/2008
... log. I was wondering if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone...
Re: Warranty Compliance - 11/26/2008
... punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover our butts and make sure we are in compliance, we've got a separate flag and valid time punch for each warranty labor op. And, if the...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Re: Global Warranty Management - 01/14/2010
... the top. On the right side of the support page is an orange box for alerts. One of them says "GM GLOBAL WARRANTY RELEASE". If you click that link takes you to a page with manuals and links to the on line training. We did our conversion this moring-not...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... AIR BAG LIGHT ON INTERMITTENTLY --- TECH FOUND CODES B0079 SYM08, & DOC# 2368166 - #PIC5281 // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF,...
Re: Global Warranty Management - 01/04/2010
... the credit memos show up? Still the same or is there a different place to find the payments from GM? I'm not finding any of this info in the training so far.... any input would be appreciated...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Yet Another Part Warranty Question - 11/10/2009
... pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I am SO lost. Any help would be appreciated. Thanks....
Re: sirius xm - 10/27/2009
... exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes......
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell?...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: Another fuel question - 06/26/2009
[quote] Christalyn: GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note. [/quote] Yes, I agree with you 100%!
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
... repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Global Warranty - 10/29/2009
... region - March 29, 2010 thru the week of April 19, 2010 This will be a joint effort between GM and your Dealer Service Provider (DSP), where applicable. You will receive specific communications from GM as well as your DSP as the time approaches fo...
... be incorrect. He added $10 worth of fuel and the service manager says I can get this paid for by GM. Any suggestions how? I would think the customer would be responsible for the fuel. In a situation where the technician USED fuel for diagnosis, it...
Re: BANKRUPTCY - 12/15/2008
[quote] Christalyn: I beleive the dealer only gets one actual payment from gm a month. [/quote] This payment comes once a week.
Re: Help!! - 12/31/2008
... Tire Pressure Monitoring Sensors are returned through the GM Warranty System with the complaint of an air leak. General Motors TPM Sensors have been designed with either a replaceable grommet or valve stem that should be changed whenever a TPM Sensor...
Re: IPC on 04 Trailblazer - 01/02/2009
SP#07187B covers cluster on certin vehicles.unfortunatly not 2004 trailblazer.GM had alot of trouble with clusters in 03 and 04.might be able to get AVM to pay.
Re: What is the correct procedure? - 02/10/2009
... WRITERS ABOUT THE ONE RO FOR ONE PART ON DEFECTS FOR THE LAST 3 YEARS BECAUSE YOU HAVE TO SHOW GM THAT THE CUSTOMER PAID FOR THE FIRST REPAIR....
Re: How would you handle ??? - 12/17/2008
... // my service manager insists coding as #F2383 4.5 with OLH for brgs & seals which totals 7.4, my gm rep never seems to pay any OLH if line totals more than what tech "actual" time is [/quote] According to P&P 1.6.2.13 Record on the repair order the...
Re: Tire Warranty on On A Roll Tires - 12/02/2008
See GM Service Policies and Procedures Manual Article 1.5.13.1 "Following expiration of GM's coverage, tires may continue to be warranted, on a pro-rated basis, by the tire manufacturer. Review the tire manufacturer's booklet (included as part of the...
Re: DUAL HEADREST DVD - 12/12/2008
(quote)You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number (/quote) Thanks for this tip! Our Parts mgr is new & didn't know where to look!
Re: DUAL HEADREST DVD - 12/12/2008
You can verify a reimbursement by going to GM EPIC then go under invoice and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements are referenced.) I believe your ADI part distributor...
Repeat Repair Log - 11/19/2008
... log. I was wondering if any others do it? My question is what is a true repeat repair. I know GM considers any Labor Op in the same group a related / repeat but what I would consider a repeat is the exact repair being preformed multiple times. If anyone...
Re: Warranty Compliance - 11/26/2008
... punch for olh. We've been through a DSR this year and that sucked! I'd hate to go through a full GM audit. To cover our butts and make sure we are in compliance, we've got a separate flag and valid time punch for each warranty labor op. And, if the...
Re: GMPP AND TAXES - 10/22/2008
[quote] Ken: In the warranty news letter August 2008 page 3 is a list of states that no longer include tax on the deductible paymnet.effective 8/1/2008. [/quote] Article reference: GM Messenger Document #: VSS20081523
Re: Transportation claims - 10/07/2008
These claims are not fun! The lady in the new car dept. is nice, but what a pain these are! We were advised by GM to fix the body damage on the car, then submit claim for repairs. We use the WINS system here, and for whatever reason, everytime I would...
Re: Global Warranty Management - 01/14/2010
... the top. On the right side of the support page is an orange box for alerts. One of them says "GM GLOBAL WARRANTY RELEASE". If you click that link takes you to a page with manuals and links to the on line training. We did our conversion this moring-not...
INTERMITTENT AIR BAG LIGHT 2010 CAMARO - 01/06/2010
... AIR BAG LIGHT ON INTERMITTENTLY --- TECH FOUND CODES B0079 SYM08, & DOC# 2368166 - #PIC5281 // GM ENGINEERING AWARE OF CONCERN & WORKING ON A FIX ...... HOW DO YOU CLAIM THE TECH TIME (WHAT LABOR OP) - WE DIDNT REPAIR ANYTHING, ITS NOT TRULY A NPF,...
Re: Global Warranty Management - 01/04/2010
... the credit memos show up? Still the same or is there a different place to find the payments from GM? I'm not finding any of this info in the training so far.... any input would be appreciated...
Re: Yet Another Part Warranty Question - 11/11/2009
Mike, do you know of any written policy regarding this so I can show my Service Manager? Also, the stabilizer links had to be cut off to remove the tank. Is that part GM responsibility?
Yet Another Part Warranty Question - 11/10/2009
... pays for the extra parts? (2 stabilizer links, and some fuel line related parts) The dealer? GM? The customer? I am SO lost. Any help would be appreciated. Thanks....
Re: sirius xm - 10/27/2009
... exactly what took out the cluster. He can't proove that it was the sirius or any one of the other gm modules in the vehicle. According to the tech GM's own modules take each other out sometimes. So my tech is not going to back me up on this one, goodtimes......
07187C: Special Coverage Adjustment - Instrument Panel Cluster Gauge Needle Function - 08/11/2009
... pays for labor and we are responsible for returning the defective IPC. Do I submit a claim to GM for the $25 IPC handling allowance? What opcodes/failcodes do I use? Do we charge the customer the same time that is on the bulletin, or use Mitchell?...
Re: Moving to ADP from Reynolds - 07/21/2009
... and Reynolds. The Reynolds to ADP change I did Volvo and Jaguar. I have never done ADP with GM. I would choose Reynolds over ADP any day. It is so much more user friendly as far as Warranty goes. ADP is more of an accounting friendly program. To many...
Re: Brake warranty memo - 07/23/2009
Keep in mind that bulletin 05-05-22-002E applies to Saturn vehicles ONLY. Bulletin 00-05-22-002L (Disc Brake Warranty Service and Procedures) applies to GM cars and trucks. Updated March 2009.
Re: Another fuel question - 06/26/2009
[quote] Christalyn: GM would rather satisfy a customer with $10 in fuel than have them leave your dealership on an unpleasant note. [/quote] Yes, I agree with you 100%!
Re: CLARIFICATION: PROPER TECH LABOR TIME - 09/28/2009
... repair. Techs are not penalized for being good(quick) at what they do. Just as we do not penalize GM for less experienced or under trained techs who take longer....
Re: Global Warranty - 10/29/2009
... region - March 29, 2010 thru the week of April 19, 2010 This will be a joint effort between GM and your Dealer Service Provider (DSP), where applicable. You will receive specific communications from GM as well as your DSP as the time approaches fo...
Re: POWER TRAIN QUESTION - 10/29/2009
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
Marina-check in the P&P manual-section 1.6.2 F--GM wants all repair orders signed by someone.
Converter Labor Operation - 12/04/2007
... With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Re: CLAIM TYPE B - 07/01/2008
... do something different than normal to be able to get it to pay. May even have to mark it as a non-GM VIN to get it to work, but I think I'd call the Rep. for help before submitting-some things even they can't override. Be interested to know what ...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: Increase in shuttle allowance - 08/25/2008
Another one just showed up with increase in admin allowance from $20.00 to $25.00. GM is generous today.
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
Re: Labor Op Help Needed - 08/13/2008
... as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
I know that GM requires that the Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech...
Transportation claims - 09/30/2008
... have a 2008 Yukon Hybrid that was damaged to the tune of $3000.00 on transport to our dealership. GM told us to PDI and repair it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this...
Re: Transportation claims - 10/01/2008
... this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break up into several labor...
Re: Any other Toyota Admins out there. - 09/10/2008
Hi, I did Toyota & Subaru for 7 yrs.... now I'm GM-Chevy, Pontiac, Buick. Interesting how factory warranties are similar. Coding and authorization rules are different though. How long have you been coding Toyota?
Maintenace Website from Newsletter. - 08/29/2008
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #???
Forum - 09/19/2007
I DO THE GM AND CHRYSLER WARRANTIES ALONG WITH BEING THE MOPAR PARTS MANAGER. I CHECK WITH THIS FORUM DAILY. I ALSO KEEP A 3 RING BINDER WITH ANY INFO (IE: EMAILS, BULLINTINS, CHEAT SHEETS) THAT I USE OFTEN. YOU CAN ALWAYS CONTACT YOUR DM OR CALL INTO...
Any help is appreciated... - 09/19/2007
I am relatively new to the whole warranty admin thing. I submit claims for a Cadillac, Saab, Pontiac, and GMC dealership. I am trying to find any info that might be of interest to me to help me learn the most I can about my position here. Im very open...
Forum - 09/19/2007
Marina-check in the P&P manual-section 1.6.2 F--GM wants all repair orders signed by someone.
Converter Labor Operation - 12/04/2007
... With Convertible ADD: 0.3 Although, based on the part number this part is an exhaust manifold (GM Part Number: 12618544 MANIFOLD ASM-EXH (W/ 3WAY CTLTC CONV))- Information from GM EPIC. ...
Re: 04-06-03-013A CLARIFICATION - 03/17/2008
... failed part on the line. If a $10 part took out a $250 part you have to claim the $10 part so GM knows what the real failed part was. The $250 part didn't fail by itself, took the $10 part to make it do so. Jodi...
Training Requirements - 01/22/2008
Anybody have the GM messenge document number as it pretains to training requirements in 2008 to maintain authorizations. Thanks,
Re: GMPP DEDUCTIBLE OVERIDE - 02/12/2008
SINCE THIS IS A GM PRODUCT PROBLEM OUR AVM WILL AUTH COVERAGE OF THE DED, H ROUTE THE CLAIM
Re: CLAIM TYPE B - 07/01/2008
... do something different than normal to be able to get it to pay. May even have to mark it as a non-GM VIN to get it to work, but I think I'd call the Rep. for help before submitting-some things even they can't override. Be interested to know what ...
Re: What is the correct procedure? - 06/23/2008
I generally try to run one line --if there are extra parts/labor h-route with comments. It seems GM needs to work on those sliding doors -we see a lot of problems with them also.
Re: Collateral Damage - 06/11/2008
[quote] GMNL14906: The second one sounds like a come-back that never left! [/quote] OMG! That is exactly what I thought! I said we should not try to pay the 1st tech, as he didn't fix it! The problem is our AVM has told us we MUST try to refinish rotors...
Re: VLV RCKR ARM CVR GSKT - OP CODE ?? - 05/02/2008
Looked this labor op up in GM LTG in dealer world and show engine code "R" Engine Mechanical V-8 Codes H, K, M, and R J0307: Cover And/Or Gasket, Rocker - Both Banks - Replace
GMVIS Changes - 05/29/2008
Anyone else noticed the new fields showing in GMVIS? There is now a Check History section located under the Claim History section on the Summary page. And if you go into the Claim History page it now also shows auth code and person, and also line total...
REPLACEMENT WHEELS - 05/22/2008
PER OUR AVM WE ARE GETTING OUR REPLACEMENT WHEELS FROM TRANSWHEEL AS OPPOSED TO NEW THROUGH GM. IS PARTS ALLOWED TO TAKE THE REGULAR MARKUP ON THE WHEELS? -THEY ADDED OUR NORMAL MARKUP TO THE PRICE TRANSWHEEL CHARGED US. I KNOW I'VE SEEN SOMETHING ABOUT...
Re: Gremlins - 05/20/2008
I checked again this morning and still can not open the newsletters. I did try other pdf's from GM Messenger and they opened fine. If you would like to give me a call that's fine-email me at service@baumchevybuick.com and I'll get you my # Mark
Re: Increase in shuttle allowance - 08/25/2008
Another one just showed up with increase in admin allowance from $20.00 to $25.00. GM is generous today.
ACDelco Part Failure - 08/28/2008
Hi, I have an alternator which has failed within 10 days of being installed. It was a non-GM vehicle. It was replaced by a non_GM dealership. We provided the replacement. My question is will submitting this claim with no labor op fly? Just submit with...
Re: Labor Op Help Needed - 08/13/2008
... as CC/FC. I hope that helps. If has been so long since we have been able to claim accesories with GM. They no longer pay for installing chevrolet accessories. We bill our New Car Department....
Re: POWERTRAIN - 07/28/2008
Article 1.1.1-2008 GM New Vehicle Limited Warranty from the service P&P: "The New Vehicle Limited Warranties apply to the first owner and all future owners of the vehicle during the warranty period." After that statement it goes on to include what is...
RADIO PROGRAMMING WARRANTY CLAIM CODES - 10/13/2008
I know that GM requires that the Programming Warranty Claim Code be input into the failure code field when submitting a claim, but what do you do when the radio is replaced but does not require programming with SPS and just needs to be set up using Tech...
Transportation claims - 09/30/2008
... have a 2008 Yukon Hybrid that was damaged to the tune of $3000.00 on transport to our dealership. GM told us to PDI and repair it, then let them know so they could come pick it up. I will take ANY help with this - never have done one before to this...
Re: Transportation claims - 10/01/2008
... this case might be able to put under one op code which would be nice as vehicle is going back to GM.do you have in house body shop or have to sublet out.might be able to cover under sublet for total repair without having to break up into several labor...
Re: Any other Toyota Admins out there. - 09/10/2008
Hi, I did Toyota & Subaru for 7 yrs.... now I'm GM-Chevy, Pontiac, Buick. Interesting how factory warranties are similar. Coding and authorization rules are different though. How long have you been coding Toyota?
Maintenace Website from Newsletter. - 08/29/2008
Anyone using the GM Service Advantage web tool talked about on pg. 7 of the last newsletter or know where we can find more info on it? Tried searching Dealerworld and Global Connect messages and a Google web search and did not turn anything up. We are...
Re: Maintenace Website from Newsletter. - 08/29/2008
This is the link to the OEConnection website for Service Advantage. OEConnection is an online parts service that worked with GM to develop the Service Advantage web tool. http://www.oeconnection.com/Solutions_ServiceAdvantage.aspx?country=US
Re: HELP - 05/01/2008
... 5 years/ 100,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule 5 years/ 160,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule ...
Re: Taking a Poll - 06/18/2008
1. Since 2004 2. only GM 3. J&L in dealership, also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7....
Re: Global Warranty - 11/19/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... Customer Satisfaction Program 14541 is also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related...
Closest Too Labor Op claims - 03/03/2015
... in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the time in the OLH section. I must be doing something wrong... Anyone...
Forum - 04/05/2018
... replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the windshield." I don't see anywhere in the Service P&P limiting the...
Forum - 08/07/2018
... "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class Tech training and I...
Forum - 11/18/2019
... reason for authorization. Requests that exceed Service Agent empowerment must be submitted with GM Authorization. (Select GM Authorization in the Authorization section of the transaction and enter comments to support the request). And as an alternative,...
Forum - 01/17/2020
... second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they get the BN code then I submit that with the check calibration and submit the BN code. It is still a mess and I don't understand...
Forum - 01/15/2020
... is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that other members of the community that utilize the same...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 11/13/2019
... participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic time. Once it becomes warranty you don't still charge the customer for diagnostic time....
Forum - 11/05/2019
... the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g. Enterprise) Up to a max of $47/day may be submitted when servicing a Cadillac vehicle and a Cadillac...
Forum - 06/28/2019
... his camper. Of course we want to determine if it is the exact same condition. Customer feels that GM should help him defray the costs of his loss of not being able to use his truck. Thoughts?...
Forum - 07/09/2019
... Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the center manages the repurchase...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 09/20/2019
kristen, I noticed that the tip you posted is in direct contrast to the prior recommendation given to us by GM. Not surprising to me at all though. Mary, He responded by telling me to Hroute the first one, gave me some inaccurate information on the second...
Forum - 09/20/2019
... reading 20 bulletins to process one stupid recall. If my techs give me the printouts and then GM decides which flipping code they want and then can configure a system that will accept them then it will save us all a lot of time. I haven't had any isssues...
Forum - 04/11/2020
... the radio but didn't finish the USB programming so the system rejected it. Sadly, my issue was GM just rejected it with a canned answer. Only after I pressed WSC and my guy went up did we find the answer. I'm really getting sick of asking for help and...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 03/05/2020
I'm curious how scenario 1 was paid like that. Did the add line account for overlap? Did they have a different cause of failure? I actually find it hard to believe that GM paid it like that.
Forum - 02/03/2020
... break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted...
Forum - 02/03/2020
... for the days where I processed 181 recalls the day before... I usually do that first thing unless GM is slacking, as they often do. I post it all, clean up my schedules and start with a fresh printout every morning. It doesn't take very long and I can...
Forum - 09/10/2020
... low for me. With DMS systems that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
... 5 years/ 100,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule 5 years/ 160,000 without interruption if maintenance was performed in accordance with the GM Maintenance Schedule ...
Re: Taking a Poll - 06/18/2008
1. Since 2004 2. only GM 3. J&L in dealership, also went to workshop, service mgr had also previously done warranty and helped. 4. J&L newsletters and forum, keep up with GM Messenger 5. 10-20 6. Keeping every on track with the changes to Warranty 7....
Re: Global Warranty - 11/19/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Re: OPEN RECALLS ON STOCK UNITS - 02/24/2016
... Customer Satisfaction Program 14541 is also open, but is only in effect until 10/31/2016. GM requires that all Safety and Noncompliance Recalls be performed prior to delivery to a customer. >> Safety Recalls involve the correction of a safety related...
Closest Too Labor Op claims - 03/03/2015
... in OLH." However when I submit a closest too labor operation and put the time in the OLH, GM rejects it every time and several times I've been asked by the Processor (if authorized) why I put the time in the OLH section. I must be doing something wrong... Anyone...
Forum - 04/05/2018
... replacement repair. Warranty Coverage Windshields replaced under warranty must be a Genuine GM Windshield. Eligible windshields can be identified by the GM Logo on the bottom of the windshield." I don't see anywhere in the Service P&P limiting the...
Forum - 08/07/2018
... "bonus" that is loosely based on the CSI fixed right score. However, due to changes in the way GM calculates CSI I no longer have any effect on CSI and it has absolutely nothing to do with my job now. I let them use my World Class Tech training and I...
Forum - 11/18/2019
... reason for authorization. Requests that exceed Service Agent empowerment must be submitted with GM Authorization. (Select GM Authorization in the Authorization section of the transaction and enter comments to support the request). And as an alternative,...
Forum - 01/17/2020
... second time. I get 4 codes and match them line for line. That way the techs are doing the work and GM can't say we aren't. If they get the BN code then I submit that with the check calibration and submit the BN code. It is still a mess and I don't understand...
Forum - 01/15/2020
... is a puzzling situation since the PDI labor operation numbers, in theory, should be provided by GM on a monthly basis to DealerTrack/Arkona. With your issue now on the Forum, I am hopeful that other members of the community that utilize the same...
Forum - 10/01/2019
GM plays pretty loose with PDI, because they pay you before they even ship them. Maybe I'm stupid but I don't concern myself with timekeeping on PDI transactions. Only if they have recalls. If someone has a P&P doc I'd love to see it.
Forum - 11/13/2019
... participation and claim totals. I think what is being stated is that should the answer be "no" to GM participation you are covered if you have approved diagnostic time. Once it becomes warranty you don't still charge the customer for diagnostic time....
Forum - 11/05/2019
... the meantime, service agents may submit for actual rental expenses up to a max of $38/day when a GM vehicle is rented from a preferred rental agency. (e.g. Enterprise) Up to a max of $47/day may be submitted when servicing a Cadillac vehicle and a Cadillac...
Forum - 06/28/2019
... his camper. Of course we want to determine if it is the exact same condition. Customer feels that GM should help him defray the costs of his loss of not being able to use his truck. Thoughts?...
Forum - 07/09/2019
... Procedures Manual, including Article 5.3.5: Disclosure: Reacquired Vehicles and Article 1.1.8 GM Repurchased Vehicles. An additional resource in a buyback situation is the Reacquired Vehicle Disclosure Center (RVDC), the center manages the repurchase...
Forum - 06/14/2019
You don't "clear them". You leave them open. Let GM worry about it. If they are expired then they are expired. You could try to fill out a CAMS3 form I guess but I don't know that it would do any good.
Forum - 09/20/2019
kristen, I noticed that the tip you posted is in direct contrast to the prior recommendation given to us by GM. Not surprising to me at all though. Mary, He responded by telling me to Hroute the first one, gave me some inaccurate information on the second...
Forum - 09/20/2019
... reading 20 bulletins to process one stupid recall. If my techs give me the printouts and then GM decides which flipping code they want and then can configure a system that will accept them then it will save us all a lot of time. I haven't had any isssues...
Forum - 04/11/2020
... the radio but didn't finish the USB programming so the system rejected it. Sadly, my issue was GM just rejected it with a canned answer. Only after I pressed WSC and my guy went up did we find the answer. I'm really getting sick of asking for help and...
Forum - 03/26/2020
In this situation a counter ticket should suffice. In regards to the warranty coverage for a GM Accessory: If dealer installed and permanently attached to the vehicle, covered under the provisions of the New Vehicle Warranty, but in no event...
Forum - 03/05/2020
I'm curious how scenario 1 was paid like that. Did the add line account for overlap? Did they have a different cause of failure? I actually find it hard to believe that GM paid it like that.
Forum - 02/03/2020
... break it up as they would on a repair. These are basically time studies that we are doing for GM. I tell my guys when running straight time to be sure and isolate the punch where they removed and replaced the part. Anything else would be submitted...
Forum - 02/03/2020
... for the days where I processed 181 recalls the day before... I usually do that first thing unless GM is slacking, as they often do. I post it all, clean up my schedules and start with a fresh printout every morning. It doesn't take very long and I can...
Forum - 09/10/2020
... low for me. With DMS systems that require an act of congress to allow you to attach files and GM submission issues...? No way I would link the reject rate to my pay. You are subject to every bonehead in your dealership making stupid mistakes. The job...
Forum - 09/09/2020
I have this help card: GM Special Program Labor Operations Quick Reference Warranty Help Card(Updated on 9/1/2020) printed and in a binder on my desk! It has a lot of the 'hard to find' lop's in it. I am big on printing those unique circumstances...
What Would You Do - 10/20 - 09/22/2020
... outside factory warranty was found, error 846. As a result of error 846, the transaction required GM Authorization. After review, the transaction was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation...
Forum - 09/18/2020
It is transferrable if the one who sold it, provided the GM Powetrain Warranty Form to the purchaser. I found the info on the blank I have of that form
Forum - 09/24/2020
... the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 09/24/2020
... labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It would all have to be H-routed with an explanation that the aftermarket warranty doesn't cover paint...
Forum - 09/29/2020
... options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarke...
Forum - 09/04/2020
... the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 06/09/2020
... are similar to what you are describing. As others have said, you have to use IE11 because yes, GM is that far behind. The browser I'm using will let me modify claims but sometimes it duplicates the comment box. I hate Chrome, not sure why, but I do....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 08/08/2018
R1234yf is paid by GM in 10 gram units. If you have .680 kg then you would bill 68 units. .680 kg = 680 grams, divide by 10 (drop the ones digit) = 68
Forum - 08/16/2018
... job card), service management is responsible for determining that all repairs on the job card are GM responsibility and not a result of lack of proper diagnosis. The detailed explanation included with management authorization must fully support GM's...
Forum - 08/20/2018
... position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found out that 90% of them did. Good luck!...
Forum - 09/28/2018
Select GM Authorization in the Authorization/Comments section of the transaction (the example below is a screen shot from GWM). The transaction will list as Pending.
Forum - 10/17/2018
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
What Would You Do - 11/18 - 10/24/2018
... the next several months the customer compiled receipts, invoices, and communication documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed...
Forum - 07/10/2018
Hello! Great job on being proactive! The policies associated with an add on repair pertain to warranty and policy repairs. This may be a 'best practice' for your store, but is not a GM requirement.
Forum - 05/17/2018
... got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time. She informed everyone here she had no plans on bringing it in for warranty repairs. BUT.... was she thinking that after the...
Forum - 12/03/2018
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 01/28/2019
I remember the steering torque sensors and multiple replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And,...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES, WE WERE INSTRUCTED TO LEAVE OUT MAINTENANCE LABOR BUT INCLUDE MAINTENANCE PARTS. P&P 2.1.1 DOES NOT SUPPORT THIS ACTIVITY. I HAVE...
What do you do? - 01/23/2019
... FROM TECH FOR CAUSE OF FAILURE ON CUSHION AND HEATER, STILL. NEEDS PRE APPROVAL AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected...
Forum - 05/16/2019
... invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp package install (0510972) - ZSET transaction type....
Forum - 05/23/2019
... can get very touchy. Don't take it personally, it's our job to make sure the claims pass GM approval....
Forum - 05/21/2019
... is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless you...
Forum - 03/26/2019
... a couple giggles. The players refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
... outside factory warranty was found, error 846. As a result of error 846, the transaction required GM Authorization. After review, the transaction was rejected with comments requesting a copy of the hard copy of the job card and time punch documentation...
Forum - 09/18/2020
It is transferrable if the one who sold it, provided the GM Powetrain Warranty Form to the purchaser. I found the info on the blank I have of that form
Forum - 09/24/2020
... the line pressure test (if it involves using the scan tool). We do 2 of these a week, and GM is starting to get cranky about it. ...
Forum - 09/24/2020
... labor, paint materials, and mix time for each panel then break down the cost by line to be GM pricing or less for each line based on the sublet total. It would all have to be H-routed with an explanation that the aftermarket warranty doesn't cover paint...
Forum - 09/29/2020
... options submitted as a ZPDI transaction with the appropriate labor time OR as a dealer installed GM accessory installation that is submitted as a ZSET transaction (aftermarke...
Forum - 09/04/2020
... the program. Is there a list of what labor ops/module has setup, program and anything else GM will require to be in compliance. Does that make sense?...
Forum - 06/09/2020
... are similar to what you are describing. As others have said, you have to use IE11 because yes, GM is that far behind. The browser I'm using will let me modify claims but sometimes it duplicates the comment box. I hate Chrome, not sure why, but I do....
WPC REQUEST - 07/17/2020
DBC CASE STARTED. NOW THAT GM IS BACK CLOSE TO FULL OPERATION I'M GETTING PARTS RETURN REQUESTS. FINE BY ME, BUT NOW WHEN I CLICK UNDER 100 POUNDS NON-HAZMAT I GET A UPS LOGIN WINDOW THAT I DON'T HAVE ANY INFORMATION FOR. ANYONE ELSE SEE THIS? IS THIS...
Forum - 08/08/2018
R1234yf is paid by GM in 10 gram units. If you have .680 kg then you would bill 68 units. .680 kg = 680 grams, divide by 10 (drop the ones digit) = 68
Forum - 08/16/2018
... job card), service management is responsible for determining that all repairs on the job card are GM responsibility and not a result of lack of proper diagnosis. The detailed explanation included with management authorization must fully support GM's...
Forum - 08/20/2018
... position and all of the help I offer him since he's newer to the service department. My GM also contacted about 10 other dealers in our area to find out if others offered a commission and found out that 90% of them did. Good luck!...
Forum - 09/28/2018
Select GM Authorization in the Authorization/Comments section of the transaction (the example below is a screen shot from GWM). The transaction will list as Pending.
Forum - 10/17/2018
Customer pay, GM doesn't pay for the programming on a customer purchased module. Oops, I didn't read the whole thing before I posted. Sadly, my original answer still stands. That sounds like a ZPTC and programming is not part of that type of claim. The...
What Would You Do - 11/18 - 10/24/2018
... the next several months the customer compiled receipts, invoices, and communication documents with GM Customer Assistance for reimbursement consideration. Ultimately the customer returned to their local dealership in Wisconsin for service and discussed...
Forum - 07/10/2018
Hello! Great job on being proactive! The policies associated with an add on repair pertain to warranty and policy repairs. This may be a 'best practice' for your store, but is not a GM requirement.
Forum - 05/17/2018
... got voided thru IVH and got all bent out of shape when she found out. She actually chewed out our GM service rep at the time. She informed everyone here she had no plans on bringing it in for warranty repairs. BUT.... was she thinking that after the...
Forum - 12/03/2018
Without additional information from GM at this point, as a best practice: document the code and the time to perform the test on the job card when the technician determines that a flush and flow test is necessary...
Forum - 12/13/2018
Hi Angelak! Welcome to the Forum! The message states that GM will no longer require a mandatory transmission cooler flush and flow test to be performed in every instance of transmission replacement.
Forum - 01/28/2019
I remember the steering torque sensors and multiple replacements due to incorrect installation. GM published training materials for that one as I recall. Good best practice 1MaryRuble re: reviewing the most current version of the bulletin - very important! And,...
OPTION A CALCULATION GUIDELINES FOR LABOR AND PARTS INCREASE REVIEW - 01/18/2019
... CALCULATIONS PERFORMED P&P 2.1.1 INSTRUCTS NOT TO USE ANY MAINTENANCE REPAIRS. AFTER INQUIRING TO GM REPRESENTATIVES, WE WERE INSTRUCTED TO LEAVE OUT MAINTENANCE LABOR BUT INCLUDE MAINTENANCE PARTS. P&P 2.1.1 DOES NOT SUPPORT THIS ACTIVITY. I HAVE...
What do you do? - 01/23/2019
... FROM TECH FOR CAUSE OF FAILURE ON CUSHION AND HEATER, STILL. NEEDS PRE APPROVAL AUTHORIZATION FROM GM FOR OPERATION CODE USAGE. MISSING OUT MILEAGE. JEFF NEEDS TO SIGN FOR PARTS AND OLH12/281/17ADRIAN277I have another tab for when they are corrected...
Forum - 05/16/2019
... invoiced options) labor time associated with the RPO in the 2019 LTG. Although there is a GM aftermarket accessory install labor op and time associated with front fog lamp package install (0510972) - ZSET transaction type....
Forum - 05/23/2019
... can get very touchy. Don't take it personally, it's our job to make sure the claims pass GM approval....
Forum - 05/21/2019
... is exceeded, the voucher would no longer be valid. A reward voucher is an opportunity for GM to extend "goodwill" to the owner through a discount toward customer pay services, such as maintenance, repairs, or accessories. Unless you...
Forum - 03/26/2019
... a couple giggles. The players refuse to work in Internet Explorer. I haven't had issues with any GM app in IE including the ones you named. ...
Forum - 04/04/2019
... the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the client's vehicle....
Forum - 04/25/2018
... my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should work....
Forum - 04/26/2018
... been successful in turning up any other resources pertaining to the issue. May require review with GM for resolution....
Forum - 04/25/2018
I would probably contact your WSC rep and ask that question. Has your SM tried to contact your DMA? You are past six months so you can't do an add credit and someone didn't follow the published procedure. I'm not sure GM will go for it.
Forum - 03/19/2018
... the ability to submit currently blocked transactions. From where I am sitting, I would say that GM isn't going to do that. I also don't think that your DMA will have the ability to override the block for a single component. I may be misreading it...
What Would You Do - 01/18 - 12/27/2017
... reconfirming the reasonableness of the time requested. The transaction was then submitted with GM Authorization and comments supporting the ST request. The transaction was reviewed and rejected with comments stating that the straight time request...
What Would You Do - 02/18 - 01/22/2018
... expense, as invoiced by the PDC. The invoice notes stated that the part was remanufactured to meet GM requirements for service parts and that the part was upgraded to OVN. The over $4,000 transaction was submitted for WSC review as it exceeded the...
Forum - 01/09/2018
... the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle  ...
Forum - 02/12/2018
... OLH. I didn't use the "consequential/subsequent damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
What Would You Do - 07/17 - 06/19/2017
... was requesting more than 0.5 hours OLH, therefore the transaction had to be submitted with GM Authorization for review. A copy of the job card with technician time documentation was attached. The transaction was rejected following review, with comments...
TOW CHARGES - 06/28/2017
... way for the customer. Does any one have information where I can find the towing procedures in the GM manuals? Thanks :-)...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/17 - 08/22/2017
... exceeds the allowance for the labor code. Due to the errors, the transaction was submitted with GM Authorization for review. After review, the transaction was again rejected with comments to remove the steering gear from the transaction and submit...
What Would You Do - 12/17 - 11/21/2017
... field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the transaction was rejected with comments stating that it was not necessary to submit with Customer Enthusiasm,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per...
Forum - 10/26/2017
... it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference bulletin 11-00-89-004....
Forum - 10/26/2017
... performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the modules associated with recalls 16007 and 17287....
Forum - 10/11/2017
... the News tab, click the link for Newsletter PDF Archive, and select the July, 2017 edition. "GM will reimburse dealers that provide a ride for their customers who prefer to be taken home, work, or anywhere else they want to be. A one-way shuttle is $7.50...
Re: Closest Available Labor Operation - 07/14/2015
... for me to swallow since repairing a component instead of replacing it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find...
Re: Air Deflectors - 05/15/2015
... the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight time, so hopefully hour tech has a separate punchtime....
Semi-repeat repair. - 08/11/2015
... and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the first one in June back for the second to get paid. is there a way we...
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
... the number of staff and miles operating the customer vehicle for many reasons. My thinking is GM will never ding you for it, but I think a best practice would be to avoid using the client's vehicle....
Forum - 04/25/2018
... my list but again...no show. I am not switching to Chrome just because I am old and stubborn. If GM "supports" IE11 then it should work....
Forum - 04/26/2018
... been successful in turning up any other resources pertaining to the issue. May require review with GM for resolution....
Forum - 04/25/2018
I would probably contact your WSC rep and ask that question. Has your SM tried to contact your DMA? You are past six months so you can't do an add credit and someone didn't follow the published procedure. I'm not sure GM will go for it.
Forum - 03/19/2018
... the ability to submit currently blocked transactions. From where I am sitting, I would say that GM isn't going to do that. I also don't think that your DMA will have the ability to override the block for a single component. I may be misreading it...
What Would You Do - 01/18 - 12/27/2017
... reconfirming the reasonableness of the time requested. The transaction was then submitted with GM Authorization and comments supporting the ST request. The transaction was reviewed and rejected with comments stating that the straight time request...
What Would You Do - 02/18 - 01/22/2018
... expense, as invoiced by the PDC. The invoice notes stated that the part was remanufactured to meet GM requirements for service parts and that the part was upgraded to OVN. The over $4,000 transaction was submitted for WSC review as it exceeded the...
Forum - 01/09/2018
... the link below to check out our Shuttle Stamp for job cards! http://www.jlwarranty.com/stamps-gm.php#shuttle  ...
Forum - 02/12/2018
... OLH. I didn't use the "consequential/subsequent damage" terminology when I sent it for GM authorization but did state that the OLH and excessive parts were because of the bearing being seized. Would it have made any difference if I had mentioned...
Forum - 06/06/2017
Go to "Resources" at top of jlwarranty community page then, "Warranty Help Cards" and it's the one titled "GM PDI Time Allowance" ...hope this is what you're looking for and this helps. :]
What Would You Do - 07/17 - 06/19/2017
... was requesting more than 0.5 hours OLH, therefore the transaction had to be submitted with GM Authorization for review. A copy of the job card with technician time documentation was attached. The transaction was rejected following review, with comments...
TOW CHARGES - 06/28/2017
... way for the customer. Does any one have information where I can find the towing procedures in the GM manuals? Thanks :-)...
Forum - 07/14/2017
Hello everyone! In years past GM had a defined policy for closest to operations (pre-2016, I believe). The policy was eliminated with a P&P revision, without any further policy statement issued. It remains a Best Practice to document...
What Would You Do - 09/17 - 08/22/2017
... exceeds the allowance for the labor code. Due to the errors, the transaction was submitted with GM Authorization for review. After review, the transaction was again rejected with comments to remove the steering gear from the transaction and submit...
What Would You Do - 12/17 - 11/21/2017
... field. The expense associated with this ZREG transaction mandated that the claim be submitted with GM Authorization for review. After review, the transaction was rejected with comments stating that it was not necessary to submit with Customer Enthusiasm,...
Recall 17419 and 17337 programming and claim submission problems - 11/07/2017
... have IMPORTANT sections that state: It is important that the 2018 Chevrolet Silverado HD and GMC Sierra HD vehicles have both the engine control module (ECM) programmed, per this recall, as well as the transmission control module (TCM) programmed, per...
Forum - 10/26/2017
... it to the dealer with all required documents (or mail to the Reimbursement Department at GM). A copy of the Reimbursement Form is also available in the Service Forms application in Global. Reference bulletin 11-00-89-004....
Forum - 10/26/2017
... performed again. Because the screen shot must be obtained and attached to the recall transaction, GM does not have a block in place preventing a second reprogram of the modules associated with recalls 16007 and 17287....
Forum - 10/11/2017
... the News tab, click the link for Newsletter PDF Archive, and select the July, 2017 edition. "GM will reimburse dealers that provide a ride for their customers who prefer to be taken home, work, or anywhere else they want to be. A one-way shuttle is $7.50...
Re: Closest Available Labor Operation - 07/14/2015
... for me to swallow since repairing a component instead of replacing it happens quite often. Would GM rather pay for the replacement of the lamp as well as the labor, which would cost more? I don't know. I've been doing this a long time now and find...
Re: Air Deflectors - 05/15/2015
... the vehicle. Now you will submit for: 0521780 Air Deflector Replacement which is considered a "GM dealer accessory repair". Keep in mind this will pay straight time, so hopefully hour tech has a separate punchtime....
Semi-repeat repair. - 08/11/2015
... and found that the dye and oil are leaking. our service manager contacted his general manager at GM and they told him it looks like a repeat repair and he would have to debit the first one in June back for the second to get paid. is there a way we...
Re: Flush Code Required Labor Ops - 02/03/2016
The labor codes had been listed with bulletin 02-07-30-052. At some point in the past few years GM eliminated the listing of labor codes and added an important note to the warranty section of the bulletin stating: Important: All Labor Operations that...
Re: Closest Available Labor Operation - 08/21/2015
dodgetex: Chrysler does have a pretty good way to identify a repair vs. replace repair, with 00 time : ) For a GM repair only procedure (that does not have a repair only labor op), select the closest to operation (which may be the replace op) & enter...
Special Coverage Adjustment & Towing - 10/02/2015
Vehicle has 100k and complaint falls under Special Coverage #14652. Will GM cover a tow? P & P Manual says 'Towing: For vehicles in the warranty period, towing will be covered.' Kind of vague. Special Coverage is an add-on to the warranty period,...
Forum - 02/14/2017
... if i enter the cost of the part lets say $11, will it automatically produce the 40% markup that GM pays for parts regularly? OR are we not allowed to mark up the fluids used on a pdi add fluids claim at all?...
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 02/01/2017
... also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for their customer? And, why can't the special coverage just read in plain english...Rental only covered if...? ...
What Would You Do - 09/16 - 08/24/2016
... corrected. Best Practice Tip: Encourage open communication with the technician, ensuring that GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior...
Forum - 12/09/2016
... 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions showing that proper...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Forum - 10/21/2024
... the in warranty inspection and parts order then attach that to the submission. According to GM warranty support you have to do a PET and all the stuff associated with it because they can not remain consistent with their own rules. The oil cooler lines...
What Would You Do? - 01/24 - 12/27/2023
... part number 19370704 cleaner, was also claimed, quantity of 4. The claim was submitted with GM Authorization for review after rejecting with error 021 Service Agent exceeded the allowed amount for ZPTI transaction type. The claim rejected after...
Forum - 01/26/2024
... it isn't P&P but some of these things continue to be store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess...
What Would You Do? - 02/24 - 01/29/2024
... time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected due to Repair Completion Date is not within the Technician Active Dates, Service Agent exceeded the allowed amount for ZPTI...
Forum - 05/15/2023
... with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty rate not at the customer pay rate....
Forum - 05/15/2023
... needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like this is so unfair because this work was legitimately done...
Forum - 05/18/2023
... other my boss just said to explain why we didn't have a scan. I think he working on it with GM ...
Forum - 08/01/2023
... goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch for limitations based on days in courtesy transportation or you will get burned. Truth be told, we have stopped claiming...
Forum - 07/11/2024
... booking because they always do it wrong. Truthfully you just have to find a way to hit that $250. GM doesn't care how you do it. ...
Forum - 06/26/2024
... to submit with the camshaft labor op as the repair and note that the lifter was the failure and GM always rejects and tells me to use the lifter and claim the camshaft and the other labor hours as consequential damage. I just wish by this time they would...
Forum - 03/22/2024
... will always be off by a few pennies. You just have to deal with that. You are 100% correct in that GM determines what you get paid based on your part number and the markup they have on file for your BAC. You can override the pricing but it will just...
Forum - 01/30/2024
... 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and Pad Replacement. The process applies to wheels, seat...
Forum - 04/16/2024
... Items Not Allowed and scroll down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So,...
Forum - 05/08/2024
... call and ask for directions and try to get a name so that they can avoid an STI. I have notified GM of this dirty trick, not because I expect a resolution, just so they aren't surprised when a dealer calls foul over it. I do know that one of our regular...
What Would You Do - 12/21 - 12/01/2021
... be authorized and must corrected, reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered...
Forum - 12/03/2021
... the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can take longer than usual, or you could just get kicked out right after login. They usually...
Forum - 08/17/2021
... I instructed them. They do SPS first and then USB and I get the codes I need. All mine are paying. GM has stopped responding to me and the guy I was emailing back and forth with from Service Information feedback basically brushed me off and treated me...
Forum - 09/23/2021
Enterprise used to be the preferred rental company, but they upped their rates a few months back. They would not honor the GM rate, for us after that, so they are our last resort... Vendor rate is $44 and DRAC is $46, still
... if i enter the cost of the part lets say $11, will it automatically produce the 40% markup that GM pays for parts regularly? OR are we not allowed to mark up the fluids used on a pdi add fluids claim at all?...
Forum - 04/05/2017
Refer to Bulletin 00-03-10-003 : GM New Vehicle Tire Warranty Program Typically a bulge in the sidewall would not be a warrantable defect, but if it determined that it is - complete the Tire PRA and handle as a ZREG transaction. OR... In...
Forum - 02/01/2017
... also guess I just don't understand why, when this Special Coverage is an over 10 hour job, GM wouldn't cover a rental for their customer? And, why can't the special coverage just read in plain english...Rental only covered if...? ...
What Would You Do - 09/16 - 08/24/2016
... corrected. Best Practice Tip: Encourage open communication with the technician, ensuring that GM standards for warranty compliance are being met. In this example, communication that there is a change with who is responsible for the charge, prior...
Forum - 12/09/2016
... 12/7/2016 re: TransFlow Transmission Flush Code and/or GR8 Battery Test Code Transaction Debits. GM will be performing debits next week (week of 12/12/2016) on transactions that contain invalid battery test code, transactions showing that proper...
Forum - 10/24/2016
In September GM released Global Message GCUS-9-2833 reminding dealers of GR8 battery test code and TransFlow transmission flush code requirements per P&P. The message also stated that dealers would be debited for transactions containing invalid battery...
reprogamming document requiremant - 01/12/2017
is it required from GM to print out and attack the warranty claim code from sps to the repair order. requirement- sorry for the incorrect spelling. oops
Forum - 10/21/2024
... the in warranty inspection and parts order then attach that to the submission. According to GM warranty support you have to do a PET and all the stuff associated with it because they can not remain consistent with their own rules. The oil cooler lines...
What Would You Do? - 01/24 - 12/27/2023
... part number 19370704 cleaner, was also claimed, quantity of 4. The claim was submitted with GM Authorization for review after rejecting with error 021 Service Agent exceeded the allowed amount for ZPTI transaction type. The claim rejected after...
Forum - 01/26/2024
... it isn't P&P but some of these things continue to be store policy even though they are not GM policies. More examples are related to time punches and parts stamps. We are not required to have parts stamps anymore but if I tell the techs that, guess...
What Would You Do? - 02/24 - 01/29/2024
... time, and parts.Due to the expense ($14,715) of the ZPTI transaction type the claim was routed for GM review.The claim rejected due to Repair Completion Date is not within the Technician Active Dates, Service Agent exceeded the allowed amount for ZPTI...
Forum - 05/15/2023
... with customer pay rates with the policy repairs. The customer will be paying that difference. GM will still only pay what it would pay under the warranty rate not at the customer pay rate....
Forum - 05/15/2023
... needs to be made aware of these so that changes can be made now. Afer this month we are at 0% and GM can stop paying claims and the dealership starts losing money because of it. I feel like this is so unfair because this work was legitimately done...
Forum - 05/18/2023
... other my boss just said to explain why we didn't have a scan. I think he working on it with GM ...
Forum - 08/01/2023
... goes in your net as an Expedite (NIE). You can claim the mark up on local pickup as NIE and also GM overnight charges. Be sure to watch for limitations based on days in courtesy transportation or you will get burned. Truth be told, we have stopped claiming...
Forum - 07/11/2024
... booking because they always do it wrong. Truthfully you just have to find a way to hit that $250. GM doesn't care how you do it. ...
Forum - 06/26/2024
... to submit with the camshaft labor op as the repair and note that the lifter was the failure and GM always rejects and tells me to use the lifter and claim the camshaft and the other labor hours as consequential damage. I just wish by this time they would...
Forum - 03/22/2024
... will always be off by a few pennies. You just have to deal with that. You are 100% correct in that GM determines what you get paid based on your part number and the markup they have on file for your BAC. You can override the pricing but it will just...
Forum - 01/30/2024
... 18-NA-306, provides a list (including labor operation numbers) of the components that require GM Pre-Authorization via the CSMT App. For example: Labor Operation 7023350-Front Seat Cushion Cover and Pad Replacement. The process applies to wheels, seat...
Forum - 04/16/2024
... Items Not Allowed and scroll down to Restricted Models. The Model Code Abbreviation is in GM Greek, so click on each to see what the Make and Models are. If it is in there, there is NO way around it. EV certifications are model specific too. So,...
Forum - 05/08/2024
... call and ask for directions and try to get a name so that they can avoid an STI. I have notified GM of this dirty trick, not because I expect a resolution, just so they aren't surprised when a dealer calls foul over it. I do know that one of our regular...
What Would You Do - 12/21 - 12/01/2021
... be authorized and must corrected, reject reason 124: This transaction is being reviewed by a GM Service Manager, reject reason 171: Labor code & is not assigned to any field action for VIN &, and reject reason 861: Odometer discrepancy discovered...
Forum - 12/03/2021
... the trouble you have been experiencing may not be browser related. There has been issues where GM servers seem to be timing out quicker than normal, loading a page can take longer than usual, or you could just get kicked out right after login. They usually...
Forum - 08/17/2021
... I instructed them. They do SPS first and then USB and I get the codes I need. All mine are paying. GM has stopped responding to me and the guy I was emailing back and forth with from Service Information feedback basically brushed me off and treated me...
Forum - 09/23/2021
Enterprise used to be the preferred rental company, but they upped their rates a few months back. They would not honor the GM rate, for us after that, so they are our last resort... Vendor rate is $44 and DRAC is $46, still
Forum - 09/28/2021
First, there is no one that deserves 32 hours to replace an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed...
Forum - 07/31/2021
... newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't like....
Forum - 02/18/2022
... a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address on it with the vin. They came in for that and they also found that the other recall was...
Forum - 01/28/2022
... repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs are) Roof deductible $250 ...
Forum - 02/25/2022
... the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And,...
Forum - 01/11/2021
... flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment in general comments if you...
Forum - 12/29/2020
... a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind. Most regular websites won't even work in IE11 now. ...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have!  Joe Â
Forum - 02/04/2021
... other time would be considered OLH with an explanation. You are basically doing a time study for GM so they want to see what it actually takes to do the repair. That doesn't include going to the bathroom, calling your girlfriend, looking for your cigarettes,...
What Would You Do - 08/21 - 07/27/2021
... for a claim for tire resealing. Should the sealer be handled as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming...
Forum - 06/23/2021
The only way to try to update dealer track is to click onto the factory tab, choose GM (number 5 i think), Then choose service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor...
What Would You Do - 06/21 - 05/26/2021
... damage, a Tire Pre-Authorization was not completed. How should this transaction be handled? GM Authorization is necessary due to OLH exceeds the dealer’s empowerment. ...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
What Would You Do? - 08/22 - 07/27/2022
... all parts associated with the repair. Due to the excessive parts/OLH, the claim was submitted with GM Authorization for review. The claim was rejected after review due to the claimed OLH, with the following comments: please review the following 1) SM...
Forum - 08/31/2022
I don't let my techs off the hook with this no base punch nonsense that GM came out with a few months ago. I still require them to give me punch time for recon or diagnosis times as well as base time. If they don't follow the old guidelines they will...
Forum - 09/12/2022
... and tell them not to use affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue...
Forum - 10/20/2022
... recall open on it? If you don't feel good about that you could use the CAM-03 form and report to GM that the vehicle did not need the recall completed and let them worry about it and see if they contact you further....
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 05/09/2022
It's not working for me in any browser. I have called and chatted with GM on this issue with no ETA. I was told to check from time to time. I manually submit all claims and am getting behind.
Forum - 05/27/2022
... or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
Forum - 05/12/2022
... of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvette certified"....
Forum - 05/12/2022
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 06/21/2022
... less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts that my WSC paid inside the 2 years but over 1 so...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
First, there is no one that deserves 32 hours to replace an engine on anything that GM has ever made. You use the closest year available for the operation code, as Mary suggested your best bet is an '06. Technically all parts warrantys are supposed...
Forum - 07/31/2021
... newer trucks with individual AFM solenoids are different than the older models slightly so GM won't let you use the older ones to support times they don't like....
Forum - 02/18/2022
... a copy of the registration. We do have a copy of the recall card that the customer received from GM reminding them of the airbag recall with their name and address on it with the vin. They came in for that and they also found that the other recall was...
Forum - 01/28/2022
... repair. If, repair is $1000, customer would be responsible for $500 of repair totals and GM the other $500. You would put a deductible on each repair line. Hood deductible $250 (oh however much the repairs are) Roof deductible $250 ...
Forum - 02/25/2022
... the vehicle warranty distance limit. The service manager has elected to discuss the situation with GM prior resubmitting. Great point ewill3rd - review the LTG for an operation that applies to the vehicle, then confirm coverage within the table. And,...
Forum - 01/11/2021
... flag it as an added line. If you do a manual submission in global warranty and don't flag it, GM looks at it in an audit situation they will accuse you of a word I don't like to use. I would also follow that with a comment in general comments if you...
Forum - 12/29/2020
... a manually entered claim. You would have to use IE11 for that, but pretty soon IE11 will be gone. GM is always about 4-5 years behind. Most regular websites won't even work in IE11 now. ...
Forum - 11/24/2020
Hi cbrown01: What is the reason for requesting prior approval? Is it possibly a Policy Adjustment outside of the GM participation range calculated by the PET, by chance? Wholesale prior approval would be requested by repair line vs by job card (when...
Included maintenance - 11/13/2020
Where can I find an updated list detailing how much GM pays for the various included maintenance programs? With more and more deisel vehicles on the road, I'm sure there's a newer list than what I have!  Joe Â
Forum - 02/04/2021
... other time would be considered OLH with an explanation. You are basically doing a time study for GM so they want to see what it actually takes to do the repair. That doesn't include going to the bathroom, calling your girlfriend, looking for your cigarettes,...
What Would You Do - 08/21 - 07/27/2021
... for a claim for tire resealing. Should the sealer be handled as a shop supply or possibly as a non-GM part as documented within a bulletin repair procedure?A recall reprogramming was performed by the technician. The technician indicated that the reprogramming...
Forum - 06/23/2021
The only way to try to update dealer track is to click onto the factory tab, choose GM (number 5 i think), Then choose service workbench, check transition code, then when in transaction type code press F4 for menu options, scroll down and choose labor...
What Would You Do - 06/21 - 05/26/2021
... damage, a Tire Pre-Authorization was not completed. How should this transaction be handled? GM Authorization is necessary due to OLH exceeds the dealer’s empowerment. ...
Forum - 07/19/2022
If I understand you correctly you have 12 vehicles that GM did not pre-pay you on for PDI. If the warranty history is blank on each VIN then you can process it as a warranty claim for published time opcode 0590072. You submit it as a ZPDI with the base...
What Would You Do? - 08/22 - 07/27/2022
... all parts associated with the repair. Due to the excessive parts/OLH, the claim was submitted with GM Authorization for review. The claim was rejected after review due to the claimed OLH, with the following comments: please review the following 1) SM...
Forum - 08/31/2022
I don't let my techs off the hook with this no base punch nonsense that GM came out with a few months ago. I still require them to give me punch time for recon or diagnosis times as well as base time. If they don't follow the old guidelines they will...
Forum - 09/12/2022
... and tell them not to use affected seats if it fails the inspection. I do not like the way GM is rolling this out, but what else is new? At any rate, if you DO NOT do this then you are downing saleable units and endangering customer lives. The issue...
Forum - 10/20/2022
... recall open on it? If you don't feel good about that you could use the CAM-03 form and report to GM that the vehicle did not need the recall completed and let them worry about it and see if they contact you further....
Forum - 09/16/2022
0590032 should pay 3.1 for that vehicle. I don't really understand how you could get paid "extra". GM pays you on the PDI at whatever your warranty labor rate is, for that vehicle it should be 1.8 for your 0590072. Are you saying you are submitting for...
Forum - 05/09/2022
It's not working for me in any browser. I have called and chatted with GM on this issue with no ETA. I was told to check from time to time. I manually submit all claims and am getting behind.
Forum - 05/27/2022
... or email it to you. I don't know how to post a spreadsheet to be shared. I have based mine on the GM one and adjusted with trial and error. Admittedly there are some gaps for vehicles I don't usually service here....
Forum - 05/12/2022
... of the filter change and it is a touch more complicated than I first thought. I don't think GM holds you accountable for tech training as long as your dealer is "corvette certified"....
Forum - 05/12/2022
There is a message today in global about parts posting for $0 and how to fix it. Did anyone try the internet explorer mode I posted about above? So much for everything working when GM said it would. lol
Forum - 06/21/2022
... less than 12 months unlimited" but it doesn't say you can't do 2 years. More crystal clarity from GM. For the record, I have personally submitted several ZPTI transactions on "warranty" installed parts that my WSC paid inside the 2 years but over 1 so...
Forum - 06/27/2022
According the GM Global Warranty User Manual page 18: "One Concern with Two Published Labour Operations: There may be times when the customer expressed ONE concern, but it is actually TWO concerns and should be written up as two separate lines. Example:...
Forum - 07/05/2022
Batching for GM claims from my DMS means you won't know the status until the next day. I prefer to address any rejections claim by claim personally. You can do it either way but I prefer to get any rejects immediately and to fix them and get them...
Forum - 06/22/2022
... ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty note in saying that they were approving it but the lady clicked the wrong button and actually rejected it instead. I was able to email her...
Forum - 04/14/2023
Had 2 today, turns out the writers had VIN errors, once we got that corrected we were able to submit them just fine. I feel this is just another way GM is trying to make it difficult to get claims paid.
Forum - 04/12/2023
... tech internal at cost just to keep him happy for a few tenths. Trying to squeak every penny out of GM like that is just going to land you in the crosshairs eventually....
Forum - 04/13/2023
... operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has tried to claim OLH on these other reset...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
What Would You Do? - 04/23 - 03/23/2023
... exceeded the dealer’s empowerment for a ZPTI transaction type, the claim was submitted with GM Authorization for review. After review, the claim rejected with the request to attach a copy of the original customer pay invoice. The invoice was attached,...
Forum - 03/16/2023
... not required. Of course since I have no empowerment right now I have to send everything to GM anyway so I am just trying to avoid rejects and I would rather do too much than not enough....
Forum - 03/13/2023
... due additional time and in addition you will have a hard time getting OLH on a service bulletin by GM warranty support unless the tech found shorts in the wiring and punched times to isolate and repair each short. I find a lot of techs getting into a...
Forum - 02/02/2023
... test it with that rating regardless of what is on the battery. The reason I do that is because now GM has the system read and verify the code when you transmit. The "system" knows what is on those tables and if you submit for a different reading regardless...
Forum - 02/03/2023
... the carpet stuff on the same line? Speaking of sublet, I ran into an issue yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this...
Forum - 01/31/2023
... customer to the warranty. If it is missing that warranty label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking...
Excessive sublet....(Water leak) - 02/02/2023
... ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the...
What Would You Do? - 02/23 - 01/24/2023
... 7420270 on job card is related to labor code 7420270.Due to the expense of the claim, it required GM routing for review. The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should...
Forum - 11/30/2022
What is a carbravo warranty claim? I thought carbravo was just a portal for GM to sell cars over the web to the computer geek crowd. My admittedly brief research does indicate that there is some sort of warranty by it also does not reveal anything about...
Re: New DVM - 11/19/2009
... That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability to see H-route claims...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories >Warranties when installed by Service Agent." However, Claim Type C repairs are not eligible for towing. The max amt. depends on...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Global Warranty Management - 01/13/2010
[quote] Shannon: How long is the training for GM Global? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22. [/quote] Its not really that long. I would start now with the modules. If you use Reynolds &...
PIT4816A Question - 12/10/2009
... reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: Is the transaction summary report a statement? Will it show up on my weekly statement from GM on Monday? This is so messed up. [/quote] The transaction summary IS the old credit memo. The difference in getting paid is that it...
Re: GWM Authorization translation - 02/02/2010
... same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to see which of these we are allowed to use. Also, I recommend...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/17/2010
... in a workshop in your area on to our trainer): http://www.jlwarranty.com/Services/Workshops/GM%20Workshops/GMworkshop.htm Thanks for your interest - Kristen jlwarranty...
sirius xm - 10/26/2009
... on this one! I realize xm and sirius merged a year or so ago, but I don't think the sirius has gm warranty. Thanks! ...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Batching for GM claims from my DMS means you won't know the status until the next day. I prefer to address any rejections claim by claim personally. You can do it either way but I prefer to get any rejects immediately and to fix them and get them...
Forum - 06/22/2022
... ID number. It took me 3 months to get the car owner to bring it back. When I finally submitted it GM put a pretty note in saying that they were approving it but the lady clicked the wrong button and actually rejected it instead. I was able to email her...
Forum - 04/14/2023
Had 2 today, turns out the writers had VIN errors, once we got that corrected we were able to submit them just fine. I feel this is just another way GM is trying to make it difficult to get claims paid.
Forum - 04/12/2023
... tech internal at cost just to keep him happy for a few tenths. Trying to squeak every penny out of GM like that is just going to land you in the crosshairs eventually....
Forum - 04/13/2023
... operations only pay like 0.2 labor. She wants to know if they can tack on 0.3 OLH on top of it. GM has a policy that you cannot claim OLH on a CCND 0.3 operation and she is curious as to whether or not anyone has tried to claim OLH on these other reset...
Forum - 03/21/2023
Anytime WSC or GM make a change to a claim they document the reason in the comment field. Go into global warranty and pull your job card up, click it and scroll to the bottom. The person's name will be listed and an explanation for the action taken will...
What Would You Do? - 04/23 - 03/23/2023
... exceeded the dealer’s empowerment for a ZPTI transaction type, the claim was submitted with GM Authorization for review. After review, the claim rejected with the request to attach a copy of the original customer pay invoice. The invoice was attached,...
Forum - 03/16/2023
... not required. Of course since I have no empowerment right now I have to send everything to GM anyway so I am just trying to avoid rejects and I would rather do too much than not enough....
Forum - 03/13/2023
... due additional time and in addition you will have a hard time getting OLH on a service bulletin by GM warranty support unless the tech found shorts in the wiring and punched times to isolate and repair each short. I find a lot of techs getting into a...
Forum - 02/02/2023
... test it with that rating regardless of what is on the battery. The reason I do that is because now GM has the system read and verify the code when you transmit. The "system" knows what is on those tables and if you submit for a different reading regardless...
Forum - 02/03/2023
... the carpet stuff on the same line? Speaking of sublet, I ran into an issue yesterday and it seems GM totally jacked up ESC handling admin fees by adding several exhange opcodes to the S1 sublet list. Maybe I should start a new topic but I ran into this...
Forum - 01/31/2023
... customer to the warranty. If it is missing that warranty label, the failed battery was paid by GM and they retain the warranty and you're in a whole other coverage situation. I have had 2 reject over CCA and it was found that the techs were unhooking...
Excessive sublet....(Water leak) - 02/02/2023
... ops, times, and bulletins. I think, and dont quote me on this, but I think he used to work for GM. That being said bulletin # 18-NA-383 shows to use Kent high tech seam sealer so he apparently used his own and didnt go above and beyond what the...
What Would You Do? - 02/23 - 01/24/2023
... 7420270 on job card is related to labor code 7420270.Due to the expense of the claim, it required GM routing for review. The review comments stated that the claim appeared to be for a second replacement of the same part on the same job card.How should...
Forum - 11/30/2022
What is a carbravo warranty claim? I thought carbravo was just a portal for GM to sell cars over the web to the computer geek crowd. My admittedly brief research does indicate that there is some sort of warranty by it also does not reveal anything about...
Re: New DVM - 11/19/2009
... That specialist is now your contact person for H-route claims. The specialist is part of the GM team, working closely with your Fixed Operations Manager (FOM), previously known as your DVM, and your FWS. While the FOM has the ability to see H-route claims...
Re: Question? Can you claim towing on a parts warranty repair? 12/12 - 11/27/2009
... Policies: >"Towing policies covered in Article 1.5.14 also apply to >covered repairs under the GM Parts and Accessories >Warranties when installed by Service Agent." However, Claim Type C repairs are not eligible for towing. The max amt. depends on...
Re: Global Warranty - 11/06/2009
In previous discussions many of us, including me, had the link for Global Warranty in GM Global Connect but would get an error message when clicking the link. --Just wanted to mention that mine now actually accesses Global Warranty so you may want...
Re: Global Warranty Management - 01/13/2010
[quote] Shannon: How long is the training for GM Global? I haven't started it yet. We switch Feb 1. Last day to submit claims on WINS for us is Jan. 22. [/quote] Its not really that long. I would start now with the modules. If you use Reynolds &...
PIT4816A Question - 12/10/2009
... reason this is stumping me today. Any help would be appreciated, thanks! Oh and a suggestion to GM- why don't you put a time and/or opcode on the PIP's & PIT's?...
Re: More Global Warranty questions - 02/03/2010
[quote] Shannon: Is the transaction summary report a statement? Will it show up on my weekly statement from GM on Monday? This is so messed up. [/quote] The transaction summary IS the old credit memo. The difference in getting paid is that it...
Re: GWM Authorization translation - 02/02/2010
... same thing you posted. In my J&L newsletter packet I received a laminated card explaining the GM Global Authorization Structure. I suppose I just need to check our Service Agent profile to see which of these we are allowed to use. Also, I recommend...
Re: Does anyone know if any California or Las Vegas training dates are coming around for Global Warranty - 02/17/2010
... in a workshop in your area on to our trainer): http://www.jlwarranty.com/Services/Workshops/GM%20Workshops/GMworkshop.htm Thanks for your interest - Kristen jlwarranty...
sirius xm - 10/26/2009
... on this one! I realize xm and sirius merged a year or so ago, but I don't think the sirius has gm warranty. Thanks! ...
Re: Towing on a life time warr part ? - 09/16/2009
IN REVIEW OF THE "GM CLAIM TYPE DETAILS" J&L WARRANTY REFERENCE HELP CARD .... IT STATES UNDER CLAIM TYPE C -- TOWING & PARTS SOLD OVER THE COUNTER ARE NOT COVERED ON LSG CLAIMS ---- (HOW DOES THIS FIT IN)
Re: PARTS PRICING DISPUTE - 07/14/2009
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
... that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED ...
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time...
Re: Thank you J&L! - 08/31/2009
And, the same from me! Thanks everyone! There's no support from the GM people any more, so this is where we come for our extra needs. Cheers, and have a wonderful month end!
Re: DUAL HEADREST DVD - 10/17/2008
... all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would be that far off. Does anyone else have a tech...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/12/2008
... don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements...
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds...
Re: Replaced starter - 02/26/2009
... ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
Re: Engine Warranty Question - 01/15/2009
From P&P art. 1.1.3.2.1 - GM Goodwrench Service Replacement Engines or Automatic Transmission/Transaxle Assemblies Limited Warranty Applies only when purchased as a retail transaction. (Retail Transaction is defined as customer paying all or any portion...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new features....
Re: OLD RECALL #07217 - 06/22/2009
... be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles that were out of basic warranty & they would get rejected. I read the same thing...
Re: Recall Policies & Procedures question - 05/20/2009
... them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Rotor resurfacing - 02/27/2009
... for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments for ALL brake claims (except...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Updated Brake Warranty Procedures - 03/27/2009
Just found out through a post on another forum that GM has now discontinued the Lateral Runout Requirement on rotor and brake repairs. From 00-05-22-002L: Disc Brake Warranty Service and Procedures - (Mar 26, 2009): " This bulletin is being revised to...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN YOUR LIFE WILL REALLY BE HELL....
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Re: TRANS REPLACEMENT - 04/14/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if the trans is still under the 36/100K warranty?...
Re: Replaced starter - 02/25/2009
... to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know, there are some exceptions, but it was the simplest way I could...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
[quote] Mark: Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering...
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED That is what I see in EPIC. Where do you see the QTY 10? I see 10 ML, which would be the amount of adhesive in the container....
Re: PARTS PRICING DISPUTE - 07/14/2009
... that the parts dept gets when they order. But the part number description on EPIC shows 10 ml. GM Part Number: 89021297 ADHESIVE,THREADLOCKER HI TEMP/HI STRENGTH 10ML RED ...
Re: BATTERY PRICING - 07/16/2009
Parts should be cross refrencing the pricing sheet and charging out with GM part# and correct pricing. --If the part is found damage before installed it should go back to parts and parts does the return on it. Should NOT be a Claim Type B. Only time...
Re: Thank you J&L! - 08/31/2009
And, the same from me! Thanks everyone! There's no support from the GM people any more, so this is where we come for our extra needs. Cheers, and have a wonderful month end!
Re: DUAL HEADREST DVD - 10/17/2008
... all day? Wow! ... LOL! [/quote] This is exactly what my reaction was. After looking at the gm accessories webpage. I still haven't found instructions, but I can not believe there is a time that would be that far off. Does anyone else have a tech...
Re: Warranty Compliance - 11/26/2008
I say you'd pay the full 1.1 As I recall from J & L workshop GM is vague on time punches except for OLH. Check art. 1.6.2.11 and the OLH section 1.6.2.13. My understanding from the workshop was that as long as there is enough time to cover the diag/reprogramming...
Re: HEATED WASHER SWITCH - 12/11/2008
GM Part Number: 15261308 SWITCH ASM-ACSRY EPIC shows this as accessory switch,would use N2029
Re: DUAL HEADREST DVD - 12/11/2008
Date: 12/11/2008 Ref. number: Service / Service / Service Operations / Service Operations / G_0000017321 Subject: Dealer Installed LPO Summary (20 Nov 08) Might take at a look at this message.was new today GM Global Connect messages.
Re: DUAL HEADREST DVD - 12/12/2008
... don't think my parts manager knows either. [/quote] You can verify a reimbursement by going to GM EPIC then go under invoise and put the VIN in as the control number it will bring up any invoice that referenced that VIN( this is how the ADI reimbursements...
Re: RECALL - 02/16/2009
Thanks, although I wasn't trying to be funny. I just don't see how the intake on that Caddy should in any way be GM's problem. If the customer isn't willing to put the money into the vehicle to keep it running, why should GM worry about it? Sounds...
Re: Replaced starter - 02/26/2009
... ABOUT PART WARRANTIES WHILE STILL WTHIN FACTORY WARRANTY HAVING TO A AUTH "B" (REPEAT REPAIR) WISH GM WOULD COME UP WITH A DIFFERENT AUTH CODE FOR THIS. [/quote] Fact is they are watching what parts keep breaking. There HAS to be a better way to code...
Re: CUSTOMERS SIGNATURES - 01/20/2009
I can't say what the GM requirement is about signatures for sure, but here's what the company lawyers have told our owners. If the dealership works on a vehicle, completes a repair but fails to get the customer signature on the hard copy giving us permission...
Re: Engine Warranty Question - 01/15/2009
From P&P art. 1.1.3.2.1 - GM Goodwrench Service Replacement Engines or Automatic Transmission/Transaxle Assemblies Limited Warranty Applies only when purchased as a retail transaction. (Retail Transaction is defined as customer paying all or any portion...
New Features! Warranty Articles and Powertrain Coverage Lookup - 05/06/2009
... Labor Op Coverage Lookup: Quickly determine if a labor operation number is covered by the GM Powertrain Warranty. Let us know what you think of these new features....
Re: OLD RECALL #07217 - 06/22/2009
... be under the 3 yr/36K warranty for you to be able to claim it. When I first started submitting GM warranty claims I kept trying to claim shuttles or loaners on vehicles that were out of basic warranty & they would get rejected. I read the same thing...
Re: Recall Policies & Procedures question - 05/20/2009
... them but I'm not going to be a party to it. I was just hoping to find something in writing from GM to back me up. Any ideas? ...
Re: Rotor resurfacing - 02/27/2009
... for rotor resurfacing when submitting? Thanks! [/quote] Make sure your technician fills out the GM Brake Service Repair Order Documentation so you have brake measurements. Also, you NEED the LRO (lateral runout) measurments for ALL brake claims (except...
Re: Luxury Certified Pre-owned Limited Warranty, Cad SRX - 03/27/2009
Certified Used Brands Operations Guides are available at the following website: http://gmcrc.dmotorworks.com/crc/Operations-Tools.html The GM CUV Guide(Chevrolet, Pontiac, Buick and Saturn CPO) and the CPO Guide (Cadillac, Hummer and Saab) are good reference...
Updated Brake Warranty Procedures - 03/27/2009
Just found out through a post on another forum that GM has now discontinued the Lateral Runout Requirement on rotor and brake repairs. From 00-05-22-002L: Disc Brake Warranty Service and Procedures - (Mar 26, 2009): " This bulletin is being revised to...
Re: WHY SEALS AND GASKETS ARE NOT WARRANTY(B AND N CLAIMS) - 04/22/2009
... THE OWNER WAS BEHIND ME SO THEY LOST. NO MORE ARGUEMENTS! BUT JUST HOPE THE CUSTOMER DOESN'T GET GM CUSTOMER SERVICE INVOLVED....THEN YOUR LIFE WILL REALLY BE HELL....
WILL WE SURVIVE???? - 04/27/2009
I WAS JUST CHECKING TO SEE HOW EVERYONE WAS DOING. I SAW TODAY ON THE NEWS ABOUT GM LOSING PONTIAC AND ALL THE DEALERSHIPS AND PLANTS CLOSING DOWN. WE ARE STAYING "STEADY", THE 13 TECHS AT OUR DEALERSHIP ARE ALL GETTING BETWEEN 40-50 HOURS PER WEEK SO...
Re: TRANS REPLACEMENT - 04/14/2009
... it is 36months/100k miles part and labor coverage. You can get there under service workbench *gm powertrain information center. [/quote] Does this include reprogramming the tcc or pcm if the trans is still under the 36/100K warranty?...
Re: Replaced starter - 02/25/2009
... to my service advisor's was this: Parts warranty only covers parts paid for by the CUSTOMER. If GM pays for the part it's under warranty and therefore it's a repeat repair. Yeah I know, there are some exceptions, but it was the simplest way I could...
Re: Monday morning brain fog-- goodwill question - 03/25/2009
[quote] Mark: Actually, GM had come out in a messenger document and said that between 70,000-80,000 miles they would cover the cluster only, customer pays labor. Just today, a messenger document was released with updated information. They are now covering...
COURTESY TRANSPORTATION - 06/25/2008
HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA - RENTED COBALT 2)...
Re: COURTESY TRANSPORTATION - 07/01/2008
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCEDURE/LABOR OP ????...
Re: Record Keeping - 07/08/2008
... warranty using Reynolds & Reynolds, that sounds like how I handled the claims. However, at this GM dealer, using ADP, there is no warranty copy. I just attach a 2nd accounting copy to the hard copy & hold them until they get paid. What I'm wondering...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: Taking a Poll - 06/12/2008
... by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best information to help you do your job? GM Dealer World 5. How many claims (on average) do you code & submit...
Re: Taking a Poll - 06/16/2008
... is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Forum - 05/08/2008
... it states "NARNA in not an acceptable data entry." Looks like another new twist-from my reading GM is now requiring rotor measurments on Pad only replacements. Just saw this and thought I'd bring it to everyone's attention....
Re: Claim Lost in the Black Hole???? - 10/06/2008
... [/quote] I tried this suggestion and ended up with the same results. Also checked the Y/N for GM vehicle, rechecked the VIN... all end up the same. I still have a $700 + claim outstanding. The rep has no idea either. I am totally stumped. ...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark [/quote] I just...
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back frequently with questions regarding clock time vs. flag time. I'm with you...
Gray Market - 09/19/2007
... not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Service Management Approvals - 09/19/2007
... added lines, etc and then scanning them into our system for documentaion. Is it acceptable under GM P&P to do all of these service management authorizations electronically, even service management signature approval on in stock repair orders, and custome...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: SPECIAL POLICYS - 02/27/2008
... the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPEC. COV #00064G CLARIFICATION - 03/25/2008
... UNDER EITHER (BOTH REFER TO BEING A DIESEL INJECTION PUMP)T5550 OR T5607** "IF I AM A IPC DEALER (GM ODC) ... ALSO -- THE $45.00 HANDLING CHARGE, WOULD I CLAIM THAT LIKE I WOULD CLAIM THE $20.00 ON RADIO'S & CLUSTERS ??? PLEASE HELP !!! ...
Forum - 09/19/2007
... can only be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
Forum - 09/19/2007
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The above information is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction>...
Warranty Claim Code Requirement - 10/18/2007
... 2007 warranty claims submitted without the WCC in the Failure/OBDII code field will be rejected! GM recommends that a printed copy of the WCC be attached to the repair order. Bulletin 06-08-47-001C (10-2-07)...
[quote] Rhonda: HAS ANYONE ELSE HAD THIS PROBLEM..... MY GM REP HAS REJECTED A COUPLE OF CLAIMS ON RENTAL VEHICLES BOTH STATING -- RENTAL IS $42 FOR 1ST DAY, AND $37 FOR SUBSEQUENT DAYS (WHY NOT THE SAME PRICE FOR EACH DAY) 1) CUSTOMER OWNS IMPALA -...
Clarifacation on Labor Op #Z7091 - 07/02/2008
... DEDUCT AS A GOODWILL-IT CAN BE DONE ON LABOR OP Z7091 IN NET WITH COMMENTS ON WHY AND SEND TO OUR "GM REP" ----- I HAVE NOT HEARD OF THIS BEFORE, IS THERE ANYWHERE IN WRITTING EXPLAINING THIS PROCEDURE/LABOR OP ????...
Re: Record Keeping - 07/08/2008
... warranty using Reynolds & Reynolds, that sounds like how I handled the claims. However, at this GM dealer, using ADP, there is no warranty copy. I just attach a 2nd accounting copy to the hard copy & hold them until they get paid. What I'm wondering...
Re: Tire Warranty - 06/12/2008
[quote] GMNL22564: good luck these are a real pain. [/quote] I especially love the part where I get to send the tires to Global Tire! Don't wear good clothes, you'll be sorry. Also, if you have more than one product line, be sure to use the correct...
Re: Taking a Poll - 06/12/2008
... by whom? Poke & hope (poke a key and hope I don't erase anything important! lol) I have taken a GM Warranty class 4. Where do you find the best information to help you do your job? GM Dealer World 5. How many claims (on average) do you code & submit...
Re: Taking a Poll - 06/16/2008
... is still training me. But also learn from reading bulletins, J&L class, Forum, Taking classes in GM Training. You are always learning something new. 4. Where do you find the best information to help you do your job? SI, Bulletins, Forum, Our Service...
Re: AC/DELCO BATTERY PARTS WARRANTY QUESTION - 06/25/2008
GM will not pay for the tech's time. It's up to the dealership on how the tech time is dealt with since AC Delco won't pay it either. We haven't come up with any good solution and I think usually just internal the time. Customer's kept happy this...
Re: HELP - 05/01/2008
1 - ARTICLE 1 1.1 - General Motors Warranties 1.1.1 - 2008 GM New Vehicle Limited Warranties 1.1.1.1 - 2008 General Motors Corporation New Car, Light Duty Truck and Medium Duty Truck Limited Warranty
Forum - 05/08/2008
... it states "NARNA in not an acceptable data entry." Looks like another new twist-from my reading GM is now requiring rotor measurments on Pad only replacements. Just saw this and thought I'd bring it to everyone's attention....
Re: Claim Lost in the Black Hole???? - 10/06/2008
... [/quote] I tried this suggestion and ended up with the same results. Also checked the Y/N for GM vehicle, rechecked the VIN... all end up the same. I still have a $700 + claim outstanding. The rep has no idea either. I am totally stumped. ...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark...
Re: Labor Op Help Please!!! - 08/13/2008
... is billed through your open parts acct. See "Chrome Appearance Package" post 8/6/08 under the "GM Claims Processing" section which will give you more info. ---"Accessories" keyword link below these posts will get you there too! Mark [/quote] I just...
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: Labor Op Help Please!!! - 08/13/2008
... get paid for the labor of the install.? do i claim that on the pdi ro?? is the 63.00 dollars what gm sends to parts for labor install and how do i flag the tech? do i flag them on the pdi ro?? i read the tsb and it still didnt tell me how to pay my...
Re: ACTUAL TIME VS TIME GUIDE TIME - 08/27/2008
... ops. [/quote] I would probably flag the same way you do. However, when I first started coding GM claims, we had J&L assist us by submitting the claims. They sent them back frequently with questions regarding clock time vs. flag time. I'm with you...
Gray Market - 09/19/2007
... not find it. Does anyone know what a Grey mark is??? And why do I have to H- route it, it is a GM vechicle under factory warranty. HELP!!!!!!!!!!!!!!!...
Service Management Approvals - 09/19/2007
... added lines, etc and then scanning them into our system for documentaion. Is it acceptable under GM P&P to do all of these service management authorizations electronically, even service management signature approval on in stock repair orders, and custome...
Forum - 09/19/2007
J&L Warranty Pros offers a GM Warranty Management Workshop that is very helpful to new warranty administrators, those that have been in the field for several years, as well as service consultants, service managers, technicians and parts personnel. The...
SSR Labor Operation - 01/23/2008
GM Part Number: 15099844 PLATE ASM-R/CMPT LID LK CYL LAT Did not find match in our system or on DealerWorld...may be necessary to use a closest to operation.
Re: SPECIAL POLICYS - 02/27/2008
... the 12/12 parts warranty. Claims should be submitted using the Special Coverage Labor Operation" --GM P&P 1.4.1a I can't remember for sure but you may have to H-route. Any one else remember? ...
Junction Block - 03/03/2008
GM Part Number: 15870408 BLOCK ASM-ENG WRG HARN JUNC Based on vehicle application, use 'closest to' operation: Harness, Wiring - Engine Complete - Replace OPERATION NUMBER: N6970
SPEC. COV #00064G CLARIFICATION - 03/25/2008
... UNDER EITHER (BOTH REFER TO BEING A DIESEL INJECTION PUMP)T5550 OR T5607** "IF I AM A IPC DEALER (GM ODC) ... ALSO -- THE $45.00 HANDLING CHARGE, WOULD I CLAIM THAT LIKE I WOULD CLAIM THE $20.00 ON RADIO'S & CLUSTERS ??? PLEASE HELP !!! ...
Forum - 09/19/2007
... can only be submitted in conjunction with a sublet repair receipt). Info obtained from the GM LTG>Preface>Coverage Codes>Sublet Coverage Codes....
Forum - 09/19/2007
... Hours for the labor code operation submitted for the repair of the leak. Please reference the GM service information for the proper analyze procedures for the system being tested. The above information is from the LTG in SI on DealerWorld... LTG preface>foreword>introduction>...
Warranty Claim Code Requirement - 10/18/2007
... 2007 warranty claims submitted without the WCC in the Failure/OBDII code field will be rejected! GM recommends that a printed copy of the WCC be attached to the repair order. Bulletin 06-08-47-001C (10-2-07)...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/04/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get a little...
Re: adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: VIN BREAKDOWN - 02/24/2011
... location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerworld/vincards/...
Re: DMA Authorization Form - 12/15/2010
... had it sit for another three weeks, Rejected now and resubmitted again today. I get the impression GM doesn't want to pay for the rental. (34 days while we attempted to locate a transmission for a Saturn.) ...
Dexos Oil - 12/22/2010
... sure if everyone is aware of this. Our dealership was required to purchase the dexos oil from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service...
Re: LOCAL FREIGHT - 12/22/2010
... REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped...
Re: PDI FLUID ADD ??? - 12/23/2010
... the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
Awhile back (I can't find the thread) someone asked about the amount GM allowed on the free Hummer maintenance, I believe they stated it was $30 or $35. According to message G_0000072483 dated 12-23-10 the amount is $20 Everyone remember that the Pontiac...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity ...
Tonneau cover opcode - 05/23/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
Re: Goodwill for radio - 07/22/2011
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
Re: Tonneau cover opcode - 06/17/2011
Update: I submit the dealer installed GM aftermarket accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service...
Re: Tonneau cover opcode - 06/15/2011
If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory...
Pre-Delivery Inspections and the detail department - 09/07/2011
I was just curious if anyone knows the answer to this one. In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate,...
Re: Chrome Wheel Supplier questions - 05/03/2010
... fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder if GM will be requiring us to have scanners soon. Luckily, our copier machine scans and sends a pdf file to our computer desktop for these types of things. If...
Re: DMS INTERACTIVE-GMPP (USE TO BE AUTH-P) QUESTION - 03/16/2010
[quote] Rhonda: HAVE A GMPP CLAIM, WE DID A STEERING COLUMN & P.S.C.M. - ON WINS I WOULD HAVE TO H-ROUTE TO GMPP REP FOR THE AUTH-P RESTRICTION ...... IN INTERACTIVE: HAVE TRIED "P" "W" "F" CAN NOT SEEM TO FIND THE RIGHT AUTH THANK FOR ANY ASSIST [/quote] First,...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
... didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over 6 qts we can charge the customer. Not sure how you explain that one to the customer......
Re: recall for the heated wiper fluid - 06/09/2010
... re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history updated to reflect an open campaign June 9th (today). I also received...
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check...
Re: HVAC ODOR - 07/09/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3...
Re: Invalid Technician GMIN - 06/08/2010
... AND HAD SOMEONE ELSE ENTERING CLAIMS FOR ME, EVERY CLAIM FOR THAT WEEK REJECTED FOR INVALID GMIN, AFTER CALLING THE BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN -...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
Re: Dumb Question on GMPP courtesy cars - 03/15/2011
... LOANER fleet. We simply loan them out. Since all of ours are older than 2 yrs, we don't bill GM for them. Our customers are spoiled. [/quote] We also have in house LOANERS and charge them out as shuttle service-2 way, so that we get a little...
Re: adios folks! - 04/01/2011
... very much to all who helped out with warranty issues. I couldn't have lasted this long in the new GM system without you. I despise this new system. It's not logical, but global...... I'll be around long enough to help someone else do this task, then.........
Re: VIN BREAKDOWN - 02/24/2011
... location, derivative & usage. VIN cards may also be viewed on the following link: http://service.gm.com/dealerworld/vincards/...
Re: DMA Authorization Form - 12/15/2010
... had it sit for another three weeks, Rejected now and resubmitted again today. I get the impression GM doesn't want to pay for the rental. (34 days while we attempted to locate a transmission for a Saturn.) ...
Dexos Oil - 12/22/2010
... sure if everyone is aware of this. Our dealership was required to purchase the dexos oil from GM and I'm sure there will be some customers that won't know this will affect their warranty coverage of the vehicle engine. I made the suggestion to our service...
Re: LOCAL FREIGHT - 12/22/2010
... REGULAR COST & 2 PER LOCAL FREIGHT COST [/quote] Are you getting them shipped to you from another GM dealer or buying them elsewhere? This sounds like a part expedite situation to me. If so, you need a copy of the invoice for the part(s) being shipped...
Re: PDI FLUID ADD ??? - 12/23/2010
... the DEF fluid has a short shelf-life you need to top it off again before the vehicle is delivered. GM has made it so that you can do two PDI fluid adds and it doesn't reject as a duplicate. Haven't had any problems with it so far. ...
Hummer Preferred Owner Program - 12/27/2010
Awhile back (I can't find the thread) someone asked about the amount GM allowed on the free Hummer maintenance, I believe they stated it was $30 or $35. According to message G_0000072483 dated 12-23-10 the amount is $20 Everyone remember that the Pontiac...
Re: Refrigerant - 05/11/2011
GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with the correct quantity ...
Tonneau cover opcode - 05/23/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y....
Re: Goodwill for radio - 07/22/2011
We have done that in the past also, but GM issued a bulletin and will not allow the ESC to do that any longer. Once it's ordered a Customer Pay they will no longer change it. At least ours won't :-) Bulletin: 05-00-89-045B: Dealers must notify ESCs...
Re: Tonneau cover opcode - 06/17/2011
Update: I submit the dealer installed GM aftermarket accessory as I9350. Afterwards, I resubmit the rejected claim as ZREG with R9350 as the opcode and it paid. What is everyone else's dealership process when installing accessories? Does the service...
Re: Tonneau cover opcode - 06/15/2011
If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer installed factory...
Pre-Delivery Inspections and the detail department - 09/07/2011
I was just curious if anyone knows the answer to this one. In the past, when GM published times for PDI's, a portion of the time was allocated to clean the vehicle for the lot. I am in the process of changing my detail department from hourly to flat-rate,...
Re: Chrome Wheel Supplier questions - 05/03/2010
... fax a copy. --On a side note, with the ability to "attach" documents to claims I wonder if GM will be requiring us to have scanners soon. Luckily, our copier machine scans and sends a pdf file to our computer desktop for these types of things. If...
Re: DMS INTERACTIVE-GMPP (USE TO BE AUTH-P) QUESTION - 03/16/2010
[quote] Rhonda: HAVE A GMPP CLAIM, WE DID A STEERING COLUMN & P.S.C.M. - ON WINS I WOULD HAVE TO H-ROUTE TO GMPP REP FOR THE AUTH-P RESTRICTION ...... IN INTERACTIVE: HAVE TRIED "P" "W" "F" CAN NOT SEEM TO FIND THE RIGHT AUTH THANK FOR ANY ASSIST [/quote] First,...
Re: GMIN Conversion-Matching Training - 05/10/2010
[quote] De: Is anyone having problems with GMIN's invalid when submitting claims? I have a few tech's that won't go in eventhough their GMIN in GWM and in GM Training match. We had talked to DBC and Training Support. Neither will take responsibility,they...
Re: SATURN PROMOTION FOR 4 FREE OIL CHANGE SERVICES, QUESTION??? - 05/10/2010
... didn't even note that over 6 qts would be additional $ to the customer. But if you read the GM message, it says in there that over 6 qts we can charge the customer. Not sure how you explain that one to the customer......
Re: recall for the heated wiper fluid - 06/09/2010
... re-invoiced with appropriate dealer credit for the elimination of this feature. According to the GM message released yesterday afternoon, the affected vehicles will have the history updated to reflect an open campaign June 9th (today). I also received...
Re: recall for the heated wiper fluid - 06/16/2010
Our dealer principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check...
Re: HVAC ODOR - 07/09/2010
... always used the 99-01-39-004C bulletin. We dont install the dryer, just the spray (we even use non-gm) so I dont pay the full time allowed, normally only .3-.4 depending on how involved the tech had to get. Never had any problems. [/quote] LOL .3...
Re: Invalid Technician GMIN - 06/08/2010
... AND HAD SOMEONE ELSE ENTERING CLAIMS FOR ME, EVERY CLAIM FOR THAT WEEK REJECTED FOR INVALID GMIN, AFTER CALLING THE BUSINESS CENTER WE WERE ADVISED THAT THE TECHS HAVE TWO GMIN'S ONE FOR ID AND ONE FOR TRAINING, YOU NEED TO USE THEIR TRAINING GMIN -...
Re: Additional Time for Installing Assist Steps on 2011 Diesel Silverado - 09/15/2010
Did you reference the bulletin in your submission? If so he should have paid it since it's a GM Bulletin telling you to do this. I think the one I've seen I submitted it under the Z6998 for PDI adds with OLH and had to H-route. Our rep. paid it right...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/08/2010
Hummer Free Agent Service Program Announcement G_0000061114 (archived) $20 reimbursement submitted as miscellaneous net Labour Operation Z2270 Manifest List Name: GM Free Agent Service 2010
Re: Chrome Wheel Supplier questions - 11/11/2010
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Recall 09184 - 11/30/2010
... I received a call from a customer asking if the Sensing & Diagnostic Module would be covered by GM since corrosion of his module led to failure of the SDM(same condition as recall notice he received). I read the bulletin and am unable to answer this...
Information on VISS - 06/06/2012
... claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and was directed to contact the DMA....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
... be contacted by her by Thursday. We shall see...... This email looks genuine, has all the usual GM lingo on it. No way the customer could have made it up.... ...
Re: POSTING TIME PUNCHES IN - 07/18/2012
[quote] kgaddisivins: According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim...
Re: What would you do? - 07/26/2012
... manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can possibly do. Keep bugging your service manager and DVM, if they choose...
Re: Debit - 06/26/2012
... to debit us $180.00 but only show one RO for $20 that supposedly wasn't valid. Thanks again GM!!...
Re: 2009 Chev Aveo - 03/22/2012
... through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Late Transaction Summary Report? - 02/29/2012
No message, no Summary Report, no nothing on the last day of the month!! Thanks GM for throwing off our whole day! ;-) Just checked at 9:13 am Central time- nada!
What should I do? - 12/06/2011
I submit for several manufacturers so this isn't GM related but most manufacturer's policies are similar, especially when it comes to the term "manufacturers defects" statement. I received a claim to submit from one of my other makes for replacement...
Re: What should I do? - 12/06/2011
... my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have strong back-up. Suggestion, go into this meeting with all the reasons this claim doesn't fit the manufacturer's claim...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... feel like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at their cost, I keep a copy of their original invoice, proof of payment and their...
Re: BATTERTY PRICING - 11/01/2012
... Oct 2012. This will have the cost to be used for Warranty claims, along with the correct GM Part# and Delco number for conversion. ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs, it's misleading but hey, that's GM....
January Warranty Analysis Report - 02/28/2013
Is anyone able to access the January Warranty Analysis Report? GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just...
Re: Engine cores - 03/19/2013
... Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen / jlwarranty ...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... because the person who should be backing me...isn't. Or maybe I am being too picky...and GM wouldn't debit a claim like that? Thoughts?...
Re: Sublet - 07/17/2013
... shop's labor to install the glass. You just have to make sure that it all totals up to what GM would pay for the repair if you did it all at your dealership. ...
Re: Sublet - 07/02/2013
GM will only reimburse for the amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part ...
Re: Parts warranty on a Policy transaction - 04/11/2013
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
... specialist via a reject message that as of 4/2010 use of reman wheels are no longer reimbursed by GM. Anyone get a message telling them about this policy? I have searched through all our messages and did an advanced search with no luck. Where is he...
Recall 09184 - 11/30/2010
... I received a call from a customer asking if the Sensing & Diagnostic Module would be covered by GM since corrosion of his module led to failure of the SDM(same condition as recall notice he received). I read the bulletin and am unable to answer this...
Information on VISS - 06/06/2012
... claim (she was out by 240 miles), the claim rejected stating the vehicle has an Aftermarket Non-GM warranty. I contacted the customer who states she does not and never has had an extended warranty. I called DBC and was directed to contact the DMA....
Re: Complimentary Anniversary LOF Labor Op - 04/23/2012
... be contacted by her by Thursday. We shall see...... This email looks genuine, has all the usual GM lingo on it. No way the customer could have made it up.... ...
Re: POSTING TIME PUNCHES IN - 07/18/2012
[quote] kgaddisivins: According to the GM P&P a technician only has to punch on and off each repair order. The only time he has to punch on and off an individual repair is to document other labor hours. It's easier for warranty clerks to accurately claim...
Re: What would you do? - 07/26/2012
... manager and the DVM. Its out of your hands as a warranty admin. Let them figure it out. And if GM doesn't pay then your dealership will have to eat it. Theres no more that you can possibly do. Keep bugging your service manager and DVM, if they choose...
Re: Debit - 06/26/2012
... to debit us $180.00 but only show one RO for $20 that supposedly wasn't valid. Thanks again GM!!...
Re: 2009 Chev Aveo - 03/22/2012
... through clutches at alarming rates. This might be a good place to use the new goodwill policies GM has come out with. Customer Enthusiasm Transaction: When a vehicle is within both time and mileage of the specific written warranty but the repair is...
Re: NPN PARTS ON DOCUMENTS - 01/18/2012
I always ask my parts manager to give me a list of everything they use that doesn't have a GM part number. I keep current prices and bill things like the 3M products in the miscellaneous/net field. At first the manager was reluctant because he wanted...
Re: Warranty Part Retention - 01/25/2012
HEY THERE. I CAN'T TELL YOU HOW TO IDENTIFY RECYCLE OR HAZMAT MATERIALS AS GM SAYS THEY ALL GET PITCHED. BUT I CAN TELL YOU HOW I KEEP TRACK OF WHEN PARTS NEED TO BE SCRAPPED, IF YOU DO CREDIT MEMOS. OR HAVE ACCESS TO THEM. (IF YOU DON'T DO THE CREDIT...
Re: Late Transaction Summary Report? - 02/29/2012
No message, no Summary Report, no nothing on the last day of the month!! Thanks GM for throwing off our whole day! ;-) Just checked at 9:13 am Central time- nada!
What should I do? - 12/06/2011
I submit for several manufacturers so this isn't GM related but most manufacturer's policies are similar, especially when it comes to the term "manufacturers defects" statement. I received a claim to submit from one of my other makes for replacement...
Re: What should I do? - 12/06/2011
... my old SM, "I can get ANYTHING paid. Doesn't mean I should, will, or that it's right. I follow GM rules, NOT YOURS." Luckily, I have strong back-up. Suggestion, go into this meeting with all the reasons this claim doesn't fit the manufacturer's claim...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
CURIOUS ABOUT PAY - 12/19/2011
... BONUS PROGRAM THOUGH I KEEP MY CLAIMS BELOW 30 DAYS MOST OF THE TIME AND ALWAYS BELOW 60. I HANDLE GM, MAZDA AND VOLVO AND MAKE LESS THAN 20K A YEAR (OR USUALLY DO BUT THIS YEAR I HAVE BEEN RECIEVING LOTS OF OVERTIME B.C THE MAZDA/VOLVO SERVICE MANAGER...
Re: Parts Warranty when vehicle is still under warranty - 09/27/2011
... feel like I'm getting blamed for our high percentage of repeat repairs. [/quote] My suggestion to GM would be to stop making the cheapest parts that continue to fail. Then the repeat repairs would stop. I don't see how the repeat repairs are the dealerships...
Re: 50/50 SPLIT - 10/26/2011
... with warranty labor and parts. Then in the customer participation, we put 1/2 of the total in and GM pays the other 1/2. If the customer already had the repair completed at their cost, I keep a copy of their original invoice, proof of payment and their...
Re: BATTERTY PRICING - 11/01/2012
... Oct 2012. This will have the cost to be used for Warranty claims, along with the correct GM Part# and Delco number for conversion. ...
Re: Repeat Repair signature needed if on a different area of the vehicle? - 10/27/2012
... repair. Any using the same letter in the labor op are usually considered related/repeat. Since GM's "update" they only see repeat repairs, it's misleading but hey, that's GM....
January Warranty Analysis Report - 02/28/2013
Is anyone able to access the January Warranty Analysis Report? GM put out a message this morning- G_0000160129 saying they are now available, however the link doesn't show in GWM. DBC was no help and had no information at all (Big Surprise!! LOL) Just...
Re: Engine cores - 03/19/2013
... Additional Information drop down menu. If it was previously necessary to route the transaction for GM Authorization, enter comments supporting the addition of the core credit to the transaction. Kristen / jlwarranty ...
Curious...anyone recently debited for vague information in correction lines? - 07/03/2013
... because the person who should be backing me...isn't. Or maybe I am being too picky...and GM wouldn't debit a claim like that? Thoughts?...
Re: Sublet - 07/17/2013
... shop's labor to install the glass. You just have to make sure that it all totals up to what GM would pay for the repair if you did it all at your dealership. ...
Re: Sublet - 07/02/2013
GM will only reimburse for the amount that would have been charged for the repair had the dealership performed it. Calculate the labour expense at your labour rate; including base labour, paint labour, and paint mix time. Add that expense to the part ...
Re: Parts warranty on a Policy transaction - 04/11/2013
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
Re: Parts warranty on a Policy transaction - 04/11/2013
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
Recall 14113, but no cylinder in kit? - 06/13/2014
... checked with another dealer, and indeed, they had seen this too. I called our warranty contact at GM, and she felt like the part was packaged wrong. We checked a couple of other kits, and there are a few others without the cylinder or tumblers. How...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
I submitted rentals first, with GM Authorization since 29 days, attached approval and detailed rental bill, which went into pending status. Then I submitted both 13454 and 14113 which promptly paid. However, NONE of the rental claims have been paid....
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Parts Warranty - 02/28/2014
... parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P Manual, Article 1.1.3. Hope this is helpful! Kris...
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
... applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information, specifically, transaction approval regarding administrative allowance. Good...
Re: OLH punchtime vs. actual punchtime - 01/16/2014
Conny is right on the money as far as SM approval. The way it was explained to me, at a GM Warranty meeting last year was, the OLH time must by approved by the SM. Then the physical time punches must appear on the Job Card, both IN and OUT, and then signed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... to do an adjustment on the claims that the parts were not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances? [/quote] I think the way your are doing it is just fine. That is how we are...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
Re: labor op 09230 - 10/15/2014
... in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the repair. Whenever a sublet charge is involved in the transaction, the amount is entered in the Sublet Net...
Re: SCRAPPING PART - 11/10/2014
... holding period (or 24-hour holding period for Certified Elite Dealers), and in accordance with GM Policy and Procedures, the ignition switch and lock cylinder parts replaced under recalls 13454, 14063, 14092, and 14113 should be properly disposed of...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
Error code 807 will require authorizing the transaction as Policy. Rather than selecting GM Authorization, select Service Agent Self Authorization from the authorization field of the transaction. Check the Policy box, add comments to support (transmission...
Re: ACCESSORY INSTALLS - 02/11/2015
... so on. If you only have the Accessory code for the wheel(CK158) you can look up the parts list in GM Accessories online. There may be other ways to accomplish the same thing but this has always worked best for me. ...
What Would You Do - 02/15 - 01/21/2015
... How should the dealer address the tow expense for the non-tow? Can the expense be submitted to GM for reimbursement or should the customer receive an invoice for tow expense?...
Re: closest to labor ops - 08/12/2014
... OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to GM for approval, correct? That's a hassle especially if it's a claim that needs to be paid quickly like at the end of the month. I've always just put the...
Re: Parts Warranty - 02/27/2014
... While the components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
DEAR J & L THE HELP CARDS FOR 2013 CAR (SONIC SPECIFICALLY) HAS MISSING INFORMATION THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install...
Re: One line or Two lines - 09/13/2013
... 081 cannot be authorized and must be corrected. And that has to be fixed before I send it for GM Authorization. Not sure How to fix this situation. ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: cpo maintenance rejecting - 06/22/2012
... the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles Resource Center (located on the main page of Global Connect) and from your home page on CUIS. See attachment, that is the manual....
Re: Parts purchased locally. global pays less. - 10/29/2010
... March 2, 2010 Subject: Global Warranty Management Clarification Bulletin #2 To: All GM Dealers Attention: Retailers, General Managers, Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty...
Re: recall for the heated wiper fluid - 06/22/2010
... principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check when...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
... not a parts warranty? [/quote] it rejects as a repeat repair because gm needs to fix the system. a defective parts warranty when it is still less then 12/12 rejects as repeat repair. all we can do is put in out comments...
Recall 14113, but no cylinder in kit? - 06/13/2014
... checked with another dealer, and indeed, they had seen this too. I called our warranty contact at GM, and she felt like the part was packaged wrong. We checked a couple of other kits, and there are a few others without the cylinder or tumblers. How...
Re: Recalls 14063 and 13454 (Courtesy Transportation) - 05/02/2014
I submitted rentals first, with GM Authorization since 29 days, attached approval and detailed rental bill, which went into pending status. Then I submitted both 13454 and 14113 which promptly paid. However, NONE of the rental claims have been paid....
These recalls are killing me! - 03/31/2014
So, we have a new GM who wants all of these Silverado inspections done....however they are not on the VIS yet. Normally, we do nothing unless it is on the VIS. Is anyone else performing them prior to being there They were on the attached list)? Also,...
Re: Parts Warranty - 02/28/2014
... parts warranty (the new part warranty term of 12/unlimited went into effect on 1/1/13). The GM Dealer Replacement Parts Warranty Quick Reference Chart is another helpful tool - available in the P&P Manual, Article 1.1.3. Hope this is helpful! Kris...
Article UPDATE! 3/2014 Newsletter "Reject of the Month" - 03/10/2014
... applied additional comments supporting the repair circumstances as well as referencing the GM New Vehicle Tire Warranty Program and Global Warranty Management Submission Information, specifically, transaction approval regarding administrative allowance. Good...
Re: OLH punchtime vs. actual punchtime - 01/16/2014
Conny is right on the money as far as SM approval. The way it was explained to me, at a GM Warranty meeting last year was, the OLH time must by approved by the SM. Then the physical time punches must appear on the Job Card, both IN and OUT, and then signed...
Re: Non LPO Accessories Warranty - 10/18/2013
If this was installed as a "DEALER INSTALLED GM ACCESSORY", I think you're ok to use Op Code 0522230. If this was a parts purchase, and installed "after the fact", you're passed the parts warranty period, and might have to try a customer participation...
Re: Admin allowance times.... Whats your process? - 07/10/2014
... to do an adjustment on the claims that the parts were not requested back. With my dealership, GM has yet to ask for any parts back at all yet, so I would not be able to submit for the admin time on the first submission. So, I would wait until the...
Re: Admin allowance times.... Whats your process? - 06/22/2014
... off your schedule? Everyone I've asked seems to have a different view on this. Are we required by GM to create a new JC for the amount we are claiming for admin allowances? [/quote] I think the way your are doing it is just fine. That is how we are...
Re: closest to labor ops - 08/07/2014
The following is from P & P Article 1.5.1: "When no labour operation or time can be found in the GM LTG, the closest labour operation should be selected that applies to the vehicle and component involved. This is to be submitted as other labour hours....
Re: labor op 09230 - 10/15/2014
... in the Net Item Sublet field of the claim. The sublet facility charge should not exceed what GM would reimburse had the dealership completed the repair. Whenever a sublet charge is involved in the transaction, the amount is entered in the Sublet Net...
Re: SCRAPPING PART - 11/10/2014
... holding period (or 24-hour holding period for Certified Elite Dealers), and in accordance with GM Policy and Procedures, the ignition switch and lock cylinder parts replaced under recalls 13454, 14063, 14092, and 14113 should be properly disposed of...
Re: DEALER INSTALLED TRANSMISSION PARTS WARRANTY - 12/04/2014
Error code 807 will require authorizing the transaction as Policy. Rather than selecting GM Authorization, select Service Agent Self Authorization from the authorization field of the transaction. Check the Policy box, add comments to support (transmission...
Re: ACCESSORY INSTALLS - 02/11/2015
... so on. If you only have the Accessory code for the wheel(CK158) you can look up the parts list in GM Accessories online. There may be other ways to accomplish the same thing but this has always worked best for me. ...
What Would You Do - 02/15 - 01/21/2015
... How should the dealer address the tow expense for the non-tow? Can the expense be submitted to GM for reimbursement or should the customer receive an invoice for tow expense?...
Re: closest to labor ops - 08/12/2014
... OLH instead of the "base time" slot. Right? But then if it's over 1.0 you must have it routed to GM for approval, correct? That's a hassle especially if it's a claim that needs to be paid quickly like at the end of the month. I've always just put the...
Re: Parts Warranty - 02/27/2014
... While the components are covered for the life of the vehicle, to the original purchaser only, GM only covers labour for 12 months. Kristen/jlwarranty...
SOMETHING'S MISSING ON 2013 SONIC PDI HELP CARD - 08/13/2013
DEAR J & L THE HELP CARDS FOR 2013 CAR (SONIC SPECIFICALLY) HAS MISSING INFORMATION THIS IS FROM GM SERVICE INFORMATION (8/8/2013) 0590032 PDI - Dealer Installed - Factory Invoiced Options Effective Date: Aug 1, 2013 LABOR CODE: 0590032 To Install...
Re: One line or Two lines - 09/13/2013
... 081 cannot be authorized and must be corrected. And that has to be fixed before I send it for GM Authorization. Not sure How to fix this situation. ...
Re: REJECT FOR PART NOT COMPATIBLE, BUT OPCODE IS FIRST IN PART GROUP TO LABOR OP GUIDE - 03/27/2012
GM Part Number: 20864151 LID ASM-F/SEAT A/RST *EBONY C6698 Front Seat Armrest Lid Replacement Effective Date: Mar 1, 2012 LABOR CODE: C6698 Base LABOR TIME: 0.2
Re: cpo maintenance rejecting - 06/22/2012
... the Operation Guide attached. You can find links to the Operations Guides on the main page of the GM Certified Used Vehicles Resource Center (located on the main page of Global Connect) and from your home page on CUIS. See attachment, that is the manual....
Re: Parts purchased locally. global pays less. - 10/29/2010
... March 2, 2010 Subject: Global Warranty Management Clarification Bulletin #2 To: All GM Dealers Attention: Retailers, General Managers, Service Managers, Warranty Administrators In an effort to assist with the transition to the new Global Warranty...
Re: recall for the heated wiper fluid - 06/22/2010
... principal was NOT happy he has to fork over $100 per customer prior to getting paid for this by GM (we have had between 5-15 people a day so far).... so he is having us verify the customer's mailing address, submit the claim and cutting a check when...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/05/2010
Just trying to get someone else's feel on this statement from GM in Message G_0000050657. Part Expediting - Correct Procedure to Submit (Bulletin update Coming) There has been some confusion regarding the submission of transactions that include Part...
Re: PARTS EXPEDITE FROM ANOTHER DEALER - 03/03/2010
... HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH DOES NOT EQUAL THE REGULAR 40% MARK UP THAT WE USUALLY GET.....ANY TIPS OR INFO IS GREATLY APPRECIATED [/quote] On your repair order (job...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems for your dealership. Good luck....
Re: sprecial policy claim in gwm - 03/24/2010
... [/quote] Why would you code this ZSSP? I thought that was for special promotions from GM... ...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... still be under warranty by 2 days. BUT, does anyone know if the installation has to be by another GM dealer? I'm not sure....
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: - 08/11/2011
... in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated...
Re: Tonneau cover opcode - 06/16/2011
[quote] kristen: If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer...
AC Delco part numbers - 06/13/2011
... like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912 for warranty submissions? Or is there a way...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: LPO for Camaro - 12/29/2010
... the opcode under the dealer installed accessories tab in the LTG. You are required to do this so GM will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
What constitutes tampering? - 01/04/2011
Had a customer call with a 2006 GMC Sierra, 56K. Said that they had a check engine light on, took it to an independent shop. They sublet it to another local GM dealer who diagnosed it as failed catalytic converter. They promptly declined the repair...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
MARK OF EXCELLENCE QUESTION - 05/20/2008
Any ideas as to where I can find the answer to this one? Thanks in advance. GM Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement...
Re: Taking a Poll - 06/11/2008
... 1. I have been doing warranty since 2000. 2. I currently work with Chevy, Toyota, & VW. 3. For GM warranty I was sent to a J&L class for 2 days. After that I had to self teach myself. Toyota 1 class. Many classes for VW, I have to be recertified...
Re: J6354 - 03/25/2009
... on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be...
Re: Updated Brake Warranty Procedures - 03/27/2009
... and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and attach it to the repair order. If the Warranty...
Re: Replaced starter - 02/27/2009
... would call the part by the same name...... [/quote] You're forgetting we're talking about GM--it's not supposed to make sense. If it did it would be far too easy to get claims paid, and far harder to find loopholes for chargebacks, debits etc....
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: Warranty Compliance - 12/02/2008
... What region are you in, and where did your AVM get this information? We want to be compliant to GM requirements but are STILL unclear....... ...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Re: More Global Warranty questions - 02/18/2010
... the day? Second, did you set your bill code set up to have an offset account where the money from GM goes INTO your accounts receivable? ...
Re: GW QUESTION cause/complaint codes - 02/03/2010
... it that way. They aren't spending any money here on the things we are finding. Oh well, nice try GM....
... HAD TO PAY FOR THE PART(TO THE OTHER DEALER) PLUS THE AMOUNT THAT THEY CHARGED YOU OVER THE GMSPO PRICE....WHICH DOES NOT EQUAL THE REGULAR 40% MARK UP THAT WE USUALLY GET.....ANY TIPS OR INFO IS GREATLY APPRECIATED [/quote] On your repair order (job...
Re: PONTIAC PREFERRED OIL CHANGES-SYNTHETIC - 03/23/2010
... form was submitted. I recommed your Service Manager review the Dealer Guide, as any feedback to GM from your customers may create additional problems for your dealership. Good luck....
Re: sprecial policy claim in gwm - 03/24/2010
... [/quote] Why would you code this ZSSP? I thought that was for special promotions from GM... ...
Re: 1993 CORVETTE - DISTRIBUTOR ISSUE - 04/28/2010
... still be under warranty by 2 days. BUT, does anyone know if the installation has to be by another GM dealer? I'm not sure....
Collateral damage opcode? - 04/06/2010
... He said there used to be an opcode to use when there was collateral damage caused by a failed GM part. Anybody else hear of something like this? We have a truck that had the brakes fail due to the power steering pump (inter-linked system) failure....
Re: GWM VS ALIGNMENT SPECS IN COMMENTS - 04/07/2010
... the files before submitting. once they are attached it sends. We have sent tons of pictures to GM in the new GWM. They go just fine. Hope you get it....
Re: - 08/11/2011
... in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated...
Re: Tonneau cover opcode - 06/16/2011
[quote] kristen: If the tonneau cover was installed as a GM aftermarket accessory, a ZSET transaction would have had to have been administered with labour operation I9350. The subsequent repair labour operation is R9350. If the tonneau cover was a dealer...
AC Delco part numbers - 06/13/2011
... like any other normal part. My parts manager would like to supercede to 12377912 (an ac delco-gm part #). But he doesn't want to do it if it will cause an issue with warranty. Is anyone else using 12377912 for warranty submissions? Or is there a way...
Re: Refrigerant - 05/12/2011
[quote] kristen: GM instituted a change on August 30, 2010 in reference to parts pricing for items that are sold in bulk quantities. Freon (bulk part number 12356150) is one of those items. The freon part number must be entered in the parts field with...
Re: LPO for Camaro - 12/29/2010
... the opcode under the dealer installed accessories tab in the LTG. You are required to do this so GM will know this is a dealer installed accessory package and this gives those accessories warranty coverage under the basic warranty....
What constitutes tampering? - 01/04/2011
Had a customer call with a 2006 GMC Sierra, 56K. Said that they had a check engine light on, took it to an independent shop. They sublet it to another local GM dealer who diagnosed it as failed catalytic converter. They promptly declined the repair...
Re: DAMAGED DOOR PANEL AND CRACKED WINDOW GLASS - 04/05/2011
... be open and repaired. Does anyone know how this should be coded and if it is actually covered by GM? [/quote] We are of the opinion that if OUR technician broke the part while removing it WE pay for the replacement. It wasn't caused by a manufacturer's...
DVD Player - 11/28/2007
From GM LTG: Video Cassette/DVD player - Replace OPERATION NUMBER: R5520 LABOR TIME: 0.5 (2008 GMC Acadia) Diagnosis Time: You may claim up to the allowable labor hours depending on actual time performing diagnosis. Add 0.0-0.3.
MARK OF EXCELLENCE QUESTION - 05/20/2008
Any ideas as to where I can find the answer to this one? Thanks in advance. GM Policy requires the dealership to maintain a set of glove box literature on each model year vehicle and/or part: A. until the end of the model year B. there is no requirement...
Re: Taking a Poll - 06/11/2008
... 1. I have been doing warranty since 2000. 2. I currently work with Chevy, Toyota, & VW. 3. For GM warranty I was sent to a J&L class for 2 days. After that I had to self teach myself. Toyota 1 class. Many classes for VW, I have to be recertified...
Re: J6354 - 03/25/2009
... on the following paragraph: Emissions-related calibration updates will be announced through a GM Technical Service Bulletin with specific guidelines of coverage for each model affected. A special emission-related reprogramming labor operation will be...
Re: Updated Brake Warranty Procedures - 03/27/2009
... and MUST be written/documented on the repair order, or for your convenience, complete the form (GM Brake Service Repair Order Documentation for Required Measurements) found on the last page of this bulletin and attach it to the repair order. If the Warranty...
Re: Replaced starter - 02/27/2009
... would call the part by the same name...... [/quote] You're forgetting we're talking about GM--it's not supposed to make sense. If it did it would be far too easy to get claims paid, and far harder to find loopholes for chargebacks, debits etc....
HAS THIS HAPPENED TO ANYONE ELSE? - 02/20/2009
I SENT OUT RECALL NOTICES LAST WEEK. I RECEIVED A CALL FROM ONE OUR CUSTOMERS STATING THAT GM SENT THEM NOTICE OF THE RECALL AND THE PART AND INSTRUCTIONS TO FIX IT. I'VE KNOWN ABOUT THE NOTICE BUT THIS WAS THE FIRST TIME I'D EVER HEARD OF THEM SENDING...
Re: PDI-ADVANCED 2-WAY REMOTE START - 12/19/2008
HERE ARE A FEW BULLETINS THAT MAY HELP. #08-00-89-005B: GM Accessories VPO/LPO Programs - Reimbursement for Dealer Labor - (Aug 6, 2008) THIS IS IN GLOBAL CONNECT IN YOUR MESSAGES Service / Service / Service Operations / Service Operations / G_0000017321 HOPEFULLY...
Re: Warranty Compliance - 12/02/2008
... What region are you in, and where did your AVM get this information? We want to be compliant to GM requirements but are STILL unclear....... ...
Re: POWER TRAIN QUESTION - 10/30/2009
[quote] h&kchevy : GM Part Number: 24221233 SEAL,TRANS FLUID CLR PIPE FTG Catalog Group #04.128. Is this the correct part #??? [/quote] F2002 Cover/Gasket, Differential -- Front -- Replace and the part is a transmission fluid cooler pipe fitting...
Re: More Global Warranty questions - 02/18/2010
... the day? Second, did you set your bill code set up to have an offset account where the money from GM goes INTO your accounts receivable? ...
Re: GW QUESTION cause/complaint codes - 02/03/2010
... it that way. They aren't spending any money here on the things we are finding. Oh well, nice try GM....
Forum - 12/20/2022
... within the transaction submission. the following are a few resources for reimbursement policies: GM Policies & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer...
Forum - 06/01/2022
... (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. ...
Forum - 09/14/2022
The trick is that DEF bills in a 1-gallon or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should...
Forum - 07/26/2022
... together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first free service pattern where it is based on make rather than price or these tables are completely wrong...
Forum - 07/11/2022
... the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible standard they want to hold us to....
Forum - 07/21/2021
... will allow them to do the USB program and I get two codes and it goes right through. The guy at GM that contacted me back tried to brush me off saying it is all good but after I explained to him what the challenge is he said he would do more researc...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program ...
Forum - 07/31/2021
My approval times are all over the map. I had a transmission that GM wanted back pay in like 2 days and the WPC request paid in 2 more days. I had one that stalled out for weeks until I got in touch with my interim WSC rep. My WSC quit a month or...
Forum - 06/30/2021
... in. This will become a bigger issue on the mid-engine Vette as that service gets you $275.00 from GM. Even though you are still "taking a bath" on that it is far better than having to eat the whole thing. ...
Forum - 03/28/2022
... number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card...
Forum - 08/12/2021
... CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 04/29/2024
... limits are. My guess is if we all go look we will see the same thing making the CTP bulletin and GM's "standard" incorrect. Others are correct in that a DMA request for more than 10 days should be submitted on or before day 9 if you know you are up against...
Forum - 01/10/2024
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of the range...
Forum - 04/25/2023
Many of us have had to deal with this but trust me it doesn't take a long weekend. GM gets some type of trigger notification, maybe from SAVI and they try to OTA and undercut us on almost every one. I for one am pretty tired of it. We shouldn't...
Forum - 12/12/2023
... we can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Forum - 11/08/2024
... people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and the App Center look for Tech Link. Add that...
6T40 Transmission seal kit part numbers - 01/16/2017
... I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/18/2017
... code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. Unfortunately complicating our work. ...
Brake Warranty Documentation - 05/25/2016
... warranty at all in that version. I can't seem to find additional bulletins or documentation on GM regarding policies on brake pad replacement. Specifically it has come up how to address customers who have a concern of brake squeal and are under warranty....
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Forum - 04/20/2017
... reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because they won't take phone calls), which took from February until NOW, it is closed and processed to be paid again. Keep in mind on...
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: PARTS SCRAP LIST - 03/04/2016
... Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so we are set. Thank you for all your help ...
... within the transaction submission. the following are a few resources for reimbursement policies: GM Policies & Procedures Article 6.4.1 / Warranty Resource Center: Programs & Claims Submission > Labor Operation Selection Tools > Customer...
Forum - 06/01/2022
... (my parts dept bills it on the invoice) It is a restricted operation code too, it has to be GM authorized so H-route it out of the gate. The battery is in and out exchange so no it should not be listed. ...
Forum - 09/14/2022
The trick is that DEF bills in a 1-gallon or 2.5-gallon container but GM pays by the quart. That means you have to submit your 1-gallon part number as a quantity of 4 and your 2.5-gallon container as a quantity of 10. On a PDI DEF fill you should...
Forum - 07/26/2022
... together based on vehicle make when we all know that these are based on price tiers. So either GM is redoing the opcode structure to mirror the first free service pattern where it is based on make rather than price or these tables are completely wrong...
Forum - 07/11/2022
... the staff has been very cooperative with the many changes I have helped to implement so far. Then GM wants to punctuate this whole situation by restricting access to information related to an invisible standard they want to hold us to....
Forum - 07/21/2021
... will allow them to do the USB program and I get two codes and it goes right through. The guy at GM that contacted me back tried to brush me off saying it is all good but after I explained to him what the challenge is he said he would do more researc...
Forum - 07/31/2021
GM has a new program whereby you can use certified used vehicles for your CTP units. It is kind of crazy but the program is integrated into OnTrac but it takes another step to get to it. The contracts are done there but you have to get into the program ...
Forum - 07/31/2021
My approval times are all over the map. I had a transmission that GM wanted back pay in like 2 days and the WPC request paid in 2 more days. I had one that stalled out for weeks until I got in touch with my interim WSC rep. My WSC quit a month or...
Forum - 06/30/2021
... in. This will become a bigger issue on the mid-engine Vette as that service gets you $275.00 from GM. Even though you are still "taking a bath" on that it is far better than having to eat the whole thing. ...
Forum - 03/28/2022
... number of down days if the repair order is held open. So if you hold it open for 2 months, GM thinks the vehicle was in in the shop all that time. Upon reviewing this in P & P Article 6.2.1 The last section has this information Job Card...
Forum - 08/12/2021
... CAN ORDER A SUPPLY OF THE RECOMMENDED SEALER. THIS WOULD BE CONSIDERED TO BE "SHOP SUPPLIES" BY GM SINCE ONE CONTAINER SERVICES 20 VEHICLES. IF AN AFTERMARKET SUPPLIER WAS USED THIS WOULD STILL BE CONSIDERED A SHOP SUPPLY AND NOT BILLABLE ON THE INVOICE YOU...
Forum - 12/29/2021
Sorry, I found my answer yesterday. I was questioning this because I am new to GM. My background is Ford. Ford has a cost + handling allowance for powertrain assemblies unless the dealer has an approved mark-up. I was just checking to see if there...
Forum - 04/29/2024
... limits are. My guess is if we all go look we will see the same thing making the CTP bulletin and GM's "standard" incorrect. Others are correct in that a DMA request for more than 10 days should be submitted on or before day 9 if you know you are up against...
Forum - 01/10/2024
... Check the Claim Pre-Approval Request Form column in this newsletter for more detail. GM authorization is no longer required in all instances of Crossline policy decisions. Now it is only required when the policy adjustment applied is outside of the range...
Forum - 04/25/2023
Many of us have had to deal with this but trust me it doesn't take a long weekend. GM gets some type of trigger notification, maybe from SAVI and they try to OTA and undercut us on almost every one. I for one am pretty tired of it. We shouldn't...
Forum - 12/12/2023
... we can engage in this conversation. I have some maintenance charts that really make looking up the GM oil changes simple. I will PM you my email address and you can let me know if you would like a copy. I have 3 stores using it. We have a discount code...
Forum - 11/08/2024
... people to use the battery usage chart for the vehicle you are working on. Sadly about 4 months ago GM threw that out the window and started messing with the chart. If you go to your global homepage and the App Center look for Tech Link. Add that...
6T40 Transmission seal kit part numbers - 01/16/2017
... I tried to use this part number on a claim for resealing a leaking 6T40 transmission. GM rejected as incompatible to labor operation. Is this a new edit ? Do I have to stop using these kits on warranty claims ?? 1G1PC5SB6D7183086 ...
Forum - 01/18/2017
... code 8467352. Error 243 : Reject 068 cannot be authorized and must be corrected It looks like GM is starting to get a little more specific again. Unfortunately complicating our work. ...
Brake Warranty Documentation - 05/25/2016
... warranty at all in that version. I can't seem to find additional bulletins or documentation on GM regarding policies on brake pad replacement. Specifically it has come up how to address customers who have a concern of brake squeal and are under warranty....
Forum - 10/03/2016
... original equipment systems and components that are present must function as designed within GM new-vehicle specifications. If a vehicle has an open or incomplete Required Field Actions (including but not limited to a recall, customer satisfaction program,...
Forum - 04/20/2017
... reject status, and nothing was done about it. After numerous "chat" sessions with them on GM's website (because they won't take phone calls), which took from February until NOW, it is closed and processed to be paid again. Keep in mind on...
Forum - 02/02/2017
I think there is just a lot of confusion when deciphering GM. 1st off, is a Field Action the same thing as a Special Bulletin? I did see 07-00-89-037, the problem is in the verbiage for the Special Coverages. If you look at my 1st post...
Re: chevrolet pre-paid maintenance plan - 10/06/2015
... Help Cards. From the help card list, click the Download & Print - free link listed with the GM Special Program Labor Operations help card. All of the Chevrolet models & their corresponding reimbursements are listed. *From GlobalConnect select Service...
Re: PARTS SCRAP LIST - 03/04/2016
... Kristen, Our IT person was able to help finding the scrap list, he had to play around on GM website so we are set. Thank you for all your help ...
PARTS SCRAP LIST - 03/03/2016
... ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and they spoke about this scrap list,but we have not been able to utilize this at all. Does anyone know how to use this program or does anyone...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... justify payment as this appears to be due to ineffective repair procedure during repair attempt. GM can only authorize 1 (one) sensor per vehicle VIN as it appears proper procedure was not followed when installing the sensor. -Kyle Keel. I thought I...
Forum - 07/14/2017
... Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you...
Forum - 07/19/2017
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 04/09/2019
... when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent Service Center (ISC), on-highway applications only. Parts only warranty when consumer repaired or when installed...
Forum - 12/13/2018
... with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty...
Forum - 05/30/2018
Hello Countrysidegm555- Could you please provide additional detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours...
Forum - 10/25/2018
... rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code the alpha-numeric Flush Code to confirm accuracy - dealers do not. ...
Forum - 11/16/2018
... just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the claim I remove the "XX" from the number and make sure the quantity is right....
Forum - 11/28/2018
... for the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for...
Forum - 08/04/2018
... noted. I took it. The application is very easy to use. I am not really satisifed with the way GM has it organized and it is difficult to print the case summary because of they way they formatted it. I may start using copy and paste to document it with...
Forum - 07/17/2020
... Enter Password - GMreturns@@1 There is a GM Gobal message # GCUS-9-9602 I had the same issue. Have a great day!...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 01/28/2020
... (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like for like, complete assembly, original/undamaged container, regardless of failure mode. (See the entire list...
Forum - 02/24/2020
... as long as the OEM part is present on the vehicle and is able to be repaired or replaced per GM published service procedures. Failure must be due to a defect in material or workmanship of the OEM part and not a result of the condition which branded the...
Forum - 09/18/2019
... sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight on that. When I process my daily...
Forum - 08/08/2019
... put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure everyone is at least exposed...
Forum - 01/17/2020
... accept it out of coverage because it thinks it is in. I don't know if I would sweat this but I bet GM would love to find it in an audit....
Forum - 11/25/2019
... procedures and keep your printouts. If you don't follow the maintenance charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I...
Forum - 09/19/2007
Article 1.4.12 provides general program information. Cadillac and Hummer offer Roadside Service specific literature (GM Messenger). Some Roadside basics... Covered during the basic warranty only Complaint code= MJ / Failure code= 98 Non warranty towing=...
Forum - 09/19/2007
... question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with electronic input, transfer, storage and printing...
Forum - 09/19/2007
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Re: Tire Claim - 07/14/2008
... varies by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands....
Re: Another goodwill question... - 07/09/2008
... In order to receive approval, a copy of the customer signed "Dealer Disclosure of Non-GM Products Used Form" must be attached to the repair order. The form is located in Article 3.3.1."...
Re: rejected claim type b - 06/18/2008
... of your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get...
... ready to be scraped. We use the reymolds and reynolds system. My service manager and i went to a GM class and they spoke about this scrap list,but we have not been able to utilize this at all. Does anyone know how to use this program or does anyone...
Product safety 14116 Electric Power Steering Assist - 08/17/2015
... justify payment as this appears to be due to ineffective repair procedure during repair attempt. GM can only authorize 1 (one) sensor per vehicle VIN as it appears proper procedure was not followed when installing the sensor. -Kyle Keel. I thought I...
Forum - 07/14/2017
... Updates article from the June edition of the Warranty News. In regards to Straight Time repairs - GM has an established labor ceiling for labor operations with ST listed for base labor time. Unfortunately, the ceiling is not published - therefore you...
Forum - 07/19/2017
a. Service Agent responsibility under Article 7.2.3 of the Dealer Sales and Service Agreement Sale of Non-GM Parts in Warranty Repairs Service Agent agrees to provide quality body repair service for motor vehicles either through its own body shop or through...
Forum - 04/09/2019
... when the engine/auto-transmission/transfer case is sold over the counter and repaired by a GM Dealer or a qualified installing Independent Service Center (ISC), on-highway applications only. Parts only warranty when consumer repaired or when installed...
Forum - 12/13/2018
... with that being said, wiper blades are considered a "maintenance item" as noted in the GM Warranty Coverage Guidelines (New Vehicle Warranty) section of the Service P&P (Article 1.2.1.1). Coverage under the New Vehicle Limited Warranty...
Forum - 05/30/2018
Hello Countrysidegm555- Could you please provide additional detail regarding your request so we can provide assistance? P&P Article 3.2.7 pertains to Parts, including Non-GM parts and Warranty/Policy Part Turn In. P&P Article 4.1.3 lists the hours...
Forum - 10/25/2018
... rate of 0.8 gpm. The cycle is a sequential number specific to your TransFlow (J-45096) machine. GM has the ability to de-code the alpha-numeric Flush Code to confirm accuracy - dealers do not. ...
Forum - 11/16/2018
... just depends on your parts department. My PM and I set the system up to bill it correctly with the GM part number ending in XX that is billed to the ticket. When I validate the claim I remove the "XX" from the number and make sure the quantity is right....
Forum - 11/28/2018
... for the customer per CAC's request, inputting the total repair cost at warranty rates and let the GM Participation amount of the Policy Tool results guide the reimbursement amount available for the customer. The dealer will open a new repair order for...
Forum - 08/04/2018
... noted. I took it. The application is very easy to use. I am not really satisifed with the way GM has it organized and it is difficult to print the case summary because of they way they formatted it. I may start using copy and paste to document it with...
Forum - 07/17/2020
... Enter Password - GMreturns@@1 There is a GM Gobal message # GCUS-9-9602 I had the same issue. Have a great day!...
Forum - 05/01/2020
Hiya Kristen, That is what I am doing at this point. Dealertrac swears I am to contact GM, I was like you have got to be kidding!? They are notorious for this happening. Thanks for your input Fran :)
Forum - 01/28/2020
... (with Heavy Core information beginning on page 64). There is no deduction when returning a core to GM/Hollingsworth Core Logistics that is: like for like, complete assembly, original/undamaged container, regardless of failure mode. (See the entire list...
Forum - 02/24/2020
... as long as the OEM part is present on the vehicle and is able to be repaired or replaced per GM published service procedures. Failure must be due to a defect in material or workmanship of the OEM part and not a result of the condition which branded the...
Forum - 09/18/2019
... sure if it is 5 years or 7. I guess I should know. As I mentioned I don't think this is related to GM, I think it is a state requirement for business records related to warranty. Maybe someone could lend some more insight on that. When I process my daily...
Forum - 08/08/2019
... put the presentation together. I did something similar for advisors. Any changes to store or GM policies I'll pull groups together and have impromptu meetings or I'll go to the advisor meetings it it affects them and make sure everyone is at least exposed...
Forum - 01/17/2020
... accept it out of coverage because it thinks it is in. I don't know if I would sweat this but I bet GM would love to find it in an audit....
Forum - 11/25/2019
... procedures and keep your printouts. If you don't follow the maintenance charging schedule GM will not pay it. Short version, someone is going to have to eat it. Whatever department makes money off the use of the rentals. (guess which one that is?) ;) I...
Forum - 09/19/2007
Article 1.4.12 provides general program information. Cadillac and Hummer offer Roadside Service specific literature (GM Messenger). Some Roadside basics... Covered during the basic warranty only Complaint code= MJ / Failure code= 98 Non warranty towing=...
Forum - 09/19/2007
... question, but here is information for you regarding a purely electronic repair order system from GM Service Policies & Procedures... (Article 1.6.1) a. Electronic Repair Order Systems Repair Order's with electronic input, transfer, storage and printing...
Forum - 09/19/2007
... a warranty claim, they are considered part of the dealers operating costs. The only instance that GM would reimburse for tools or machinery is when it is specifically stated in the bulletin that it may be claimed on a warranty repair order. [/quote] Like...
Re: Tire Claim - 07/14/2008
... varies by both the tire type installed and the driving habits of the owner. OEM tires installed on GM vehicles are evaluated for many different criteria and may have been selected to optimize handling, ride quality, load carrying or traction demands....
Re: Another goodwill question... - 07/09/2008
... In order to receive approval, a copy of the customer signed "Dealer Disclosure of Non-GM Products Used Form" must be attached to the repair order. The form is located in Article 3.3.1."...
Re: rejected claim type b - 06/18/2008
... of your reject codes. These motors, modules, latches are always a challenge! It might help if GM would standardize terminology. It's one of my pet peeves. SI calls it one thing, parts another, labor time guide another-these people all need to get...
Re: 09 Traverse PDI Adds - 10/03/2008
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are not to solicit charges from sublet shop higher than those customarily charged by the shop. Dealer supplied parts used in the...
Re: WARRANTY CORE - 02/02/2010
Dated 2/1/2010 in GM Messenger is G_0000048242 Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping...
Re: GW QUESTION cause/complaint codes - 01/18/2010
... claim. Claims for model year vehicles 2000 & older: wholesale auth is required. H-Route to your GM Field rep. Hope this helps. P.S. - Any other dealers losing money on the Pontiac LOF/ROT program? Holy cow!...
Re: A Question for those on Global Warranty already - 02/05/2010
... to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of the complaint/cause/correction codes, print one off from J&L. You will need...
Re: Global Warranty - 10/30/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
Re: GLOBAL WARRANTY!! - 11/18/2009
... codes are listed in the Appendix of the GWM User Manual (which is currently being updated by GM). The manual once updated will be available in gmtraining.com Resources....
Re: RAIL DUST - FALLOUT - 07/17/2009
... or Rust Colored Spots in Paint Due to Rail or Iron Dust (Remove Rail Dust) Models: 1994-2010 GM Passenger Cars and Trucks (Including Saturn) 2003-2010 HUMMER H2 2006-2010 HUMMER H3 2005-2009 Saab 9-7X ...
HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I RECEIVED FROM MY GM REP TODAY A COPY FOR "COST RECOVERY FEES PER SERVICE" SUCH AS .... LOF $2.60 TRANS SRV $1.69 RADIATOR FLUSHES $6.92 BRAKE SRV $4.77 HEAVY LINE SRV $2.92 (NOT SURE WHAT THIS ONE IS) BATTERY SRV $1.03 HAS ANYONE ELSE RECEIVED - IS...
Re: Certified Service - 03/23/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac Maintenance Coupons for over a year. Most of ours began Jan...
Re: Return Codes - 01/26/2011
... the retail delivery date. * Verify the job card open date. * The transaction may be routed to your GM Representative for possible authorization. I've personally never run into this one. Guess from what it says I'd H-route with comments....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other...
Re: Tonneau cover opcode - 05/24/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y. [/quote] Was the cover put...
Re: DURASTOP and GWM - 04/06/2010
... of goodwill deal from your post. [/quote] Because they are durastop brake pads. Per the P&P: GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: During the...
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through the Global Warranty Management System (GWM) and are to use the...
Re: Accessory Warranty - 06/28/2012
... Parts and accessories found to be defective and discovered prior to bench testing, installing, or GM Parts notification, can be submitted via Parts Workbench in GMGlobalConnect.com. Accessory Wheel returns must be reported immediately as a Request for...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
[quote] hkchevy1: [quote] GMNL09526: I am just starting to see this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
From Global Message G_0000095655: "For each valid Buick or GMC service coupon redeemed at your dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System....
What Would You Do - 02/14 - 01/28/2014
... TAC was contacted again, and advised technician to replace the engine, again. At that point a GM field engineer was involved in the repair. The engineer found that there was improper coolant flow caused by casting sand in the radiator and in the heater...
What Would You Do - 01/14 - 01/10/2014
... with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar with the program, nor...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: Really confused on parts retention! Please help! - 11/06/2014
... daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them to do that. We've just plain run out of room in the parts holding...
Forum - 12/06/2019
... are claiming with 2 labor op you should reduce the time by any overlapping time. Here's from GM Global Warranty Mngmt User Manual under submitting a transaction. · One Concern Results in Replacement of Component in Pairs: When repairs necessitate...
See document # G_0000012187: GM Accessories VPO/LPO Programs: Reimbursement for dealer labor. The following option codes & reimbursement amounts are listed for the Traverse: VBS Two Way Advanced Remote $98.00 VQM Chrome Assist Steps $70.00 VQQ Black...
Re: L-FRT DOOR PAINT / SUBLET TO BODY SHOP - 09/26/2008
... as set forth in Articles 1.5.1 and 1.5.2. See Article 1.2.4.3 for reimbursement details when non-GM parts are used. Dealers are not to solicit charges from sublet shop higher than those customarily charged by the shop. Dealer supplied parts used in the...
Re: WARRANTY CORE - 02/02/2010
Dated 2/1/2010 in GM Messenger is G_0000048242 Global Warranty Management Clarification Bulletin. In this bulletin it states WPC administrative labor code Z7200 Reimbursement for core charges, administrative labor time, freight/postage and shipping...
Re: GW QUESTION cause/complaint codes - 01/18/2010
... claim. Claims for model year vehicles 2000 & older: wholesale auth is required. H-Route to your GM Field rep. Hope this helps. P.S. - Any other dealers losing money on the Pontiac LOF/ROT program? Holy cow!...
Re: A Question for those on Global Warranty already - 02/05/2010
... to consider prior to your switch- 1)make sure you have all of your Service Advisor & Technician GMIN input into ADP. (ADP can tell you where) 2)if you didn't get a copy of the complaint/cause/correction codes, print one off from J&L. You will need...
Re: Global Warranty - 10/30/2009
... by General Motors prior to conversion will need to be re-created and submitted using the new GM Warranty Global Mgmt. software after conversion.}} --Sounds like when you make the switch any claims "hanging out there" get lost. I would assume it's the...
Re: Transportation Damage claims - 11/18/2009
... is discovered at Service Agent and the delivering carrier is unknown, immediately contact GM New Vehicle Damage (1 888 414 6322) b. Concealed Damage is discovered (See Article 2.1.7 - Special Inspection Situation). c. An incorrect part and/or invoice...
Re: GLOBAL WARRANTY!! - 11/18/2009
... codes are listed in the Appendix of the GWM User Manual (which is currently being updated by GM). The manual once updated will be available in gmtraining.com Resources....
Re: RAIL DUST - FALLOUT - 07/17/2009
... or Rust Colored Spots in Paint Due to Rail or Iron Dust (Remove Rail Dust) Models: 1994-2010 GM Passenger Cars and Trucks (Including Saturn) 2003-2010 HUMMER H2 2006-2010 HUMMER H3 2005-2009 Saab 9-7X ...
HAZARDOUS WASTE MANAGEMENT COST RECOVERY PROGRAM 2009 - 01/12/2009
I RECEIVED FROM MY GM REP TODAY A COPY FOR "COST RECOVERY FEES PER SERVICE" SUCH AS .... LOF $2.60 TRANS SRV $1.69 RADIATOR FLUSHES $6.92 BRAKE SRV $4.77 HEAVY LINE SRV $2.92 (NOT SURE WHAT THIS ONE IS) BATTERY SRV $1.03 HAS ANYONE ELSE RECEIVED - IS...
Re: Certified Service - 03/23/2011
... that are sent in the mail, which you record on the card. I also am wondering if anyone knows of a GM Message that extended the program another year? [/quote] We have been doing the Pontiac Maintenance Coupons for over a year. Most of ours began Jan...
Re: Return Codes - 01/26/2011
... the retail delivery date. * Verify the job card open date. * The transaction may be routed to your GM Representative for possible authorization. I've personally never run into this one. Guess from what it says I'd H-route with comments....
Re: ON-GOING BATTLE WITH TECHS - 07/13/2011
... a good story AND management authorization PRIOR to the tech working for XX amount of extra hours. GM Policy & Procedures 1.6.2.13 - Other Labour Hours (OLH) Other Labour Hours (OLH) If unusual circumstances are encountered which would require other...
Re: Tonneau cover opcode - 05/24/2011
... look up with no luck. Could it perhaps be rejecting because the "I" labor op was never submit to GM? I don't know that for a fact, but wonder if that would affect it..... Any help would be appreciated on this M.O.N.D.A.Y. [/quote] Was the cover put...
Re: DURASTOP and GWM - 04/06/2010
... of goodwill deal from your post. [/quote] Because they are durastop brake pads. Per the P&P: GM warrants DuraStop Disc Brake Pads and Drum Brake Shoes to the original retail purchaser. The product will be replaced ONE time as follows: During the...
Re: Service Agent Summary Report - 06/18/2010
... All Dealers and Wholesale Personnel GM Warranty Operations has discovered an issue within the Global Warranty Expense Analysis Reports. Currently we are working with our supplier to correct this issue as quickly as possible. Month end numbers for May...
Re: HUMMER - COMPLIMENTARY MAINTANENCE COUPONS - 11/15/2010
... four-tire rotation, and 27-point vehicle inspection certificate redeemed at your dealership, GM will reimburse your dealership $20. Dealers should submit claims through the Global Warranty Management System (GWM) and are to use the...
Re: Accessory Warranty - 06/28/2012
... Parts and accessories found to be defective and discovered prior to bench testing, installing, or GM Parts notification, can be submitted via Parts Workbench in GMGlobalConnect.com. Accessory Wheel returns must be reported immediately as a Request for...
Re: CAMPAIGN #11001 DIESEL EXHAUST FLUID CAL - 11/16/2011
[quote] hkchevy1: [quote] GMNL09526: I am just starting to see this one come thru.... but in 2-different ways I have 2-JC's that the tech added J6450/exhaust particulate filter cleaning to the recall line & vehicles that come in for the campaign & a...
Re: complimentary oil n filter change, tire rotation and 27 point insp.for anniversary - 09/26/2012
From Global Message G_0000095655: "For each valid Buick or GMC service coupon redeemed at your dealership by September 30, 2012, GM will reimburse your dealership $20 for conventional/dexos1 oil and $45 for diesel oil through the Global Warranty System....
What Would You Do - 02/14 - 01/28/2014
... TAC was contacted again, and advised technician to replace the engine, again. At that point a GM field engineer was involved in the repair. The engineer found that there was improper coolant flow caused by casting sand in the radiator and in the heater...
What Would You Do - 01/14 - 01/10/2014
... with a rental unit to minimize their inconvenience. Because the dealership participates in the GMDRAC (GM Dealer Rent-a-Car) program a rental unit was readily available. Unfortunately, the warranty administrator was not familiar with the program, nor...
Re: Recall 13454 & 14113 - 04/23/2014
Same on the rental. Waiting for payment. I emailed a GM rep and have info on the parts overage. I will copy and paste. We are to put all the parts on one op. If the dealer was billed for the individual parts, they need to put all three or four of those...
Re: Really confused on parts retention! Please help! - 11/06/2014
... daily and suggested maybe they put those in a box with the paid date on the outside so that when GM decides we can scrap any from a certain paid date on back, that it'll be easier for them to do that. We've just plain run out of room in the parts holding...
Forum - 12/06/2019
... are claiming with 2 labor op you should reduce the time by any overlapping time. Here's from GM Global Warranty Mngmt User Manual under submitting a transaction. · One Concern Results in Replacement of Component in Pairs: When repairs necessitate...
Forum - 12/04/2019
... let them review it. They will tell you how to proceed. This is the link: NVDReporting@gm.com ...
Forum - 10/01/2019
... so that's the one we are having to use. He was going to call Techline and ask them about it but GM is still on strike. I'm not sure this would have anything to do with it since everyone else in the country is getting their claims paid, but I thought...
Forum - 10/16/2019
... helpful. These are some of the thought processes I use when it comes to OLH based on what I know GM will pay. you cannot ever include the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one...
Forum - 06/19/2019
... the parts/labor was a result of consequential damage. The transaction may have to be submitted for GM authorization (Warranty Support Center) if the parts or OLH ceiling is beyond Service Agent Empowerment limits. ...
Forum - 03/30/2020
... take a day off each week against my vacation pay if things keep on like this. Today I did some GM training and submitted feedback on a couple of issues related to a TSB. After I did transaction summaries for the weekend, adjusted my schedules, submitted...
Forum - 04/11/2020
... name of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and I haven't even paid...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 08/01/2018
... things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit it with the...
Forum - 08/01/2018
Thanks ewill3rd for your input! On a side note, noticed that GM has an available course: Technical Assistance Center (TAC) Case Handling (VMVDC.M17W2) - Course Description: The Dealer Case Management tool facilitates the processing of VOC, CA and...
Forum - 01/11/2019
... to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution is found....
Forum - 03/15/2019
... or registered. Any question as to whether a panel(s) can be replaced should be directed to the GM New Vehicle Damage Group. Note: A9000 / 057XXX labor codes in the Panel Repairs section are not allowed for use with transportation claims....
Forum - 05/05/2017
... is making sense, I basically need to know if it is possible to explain these miscommunications to GM so we are not debited the full amount. Thank you!...
Forum - 12/05/2017
... Shipping Label from the GWM system, must be maintained for future reference in accordance with the GM Service Policies & Procedures Manual. Don't forget to attach a copy of the job card to the transaction, and if you have to return a part with a...
Forum - 01/05/2018
... pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people...
Forum - 12/08/2017
... accessories, maintenance, or repair procedures. This transaction is used to submit for GM accessories installed on a vehicle (after production) prior to a sale or when purchased by the customer to add the accessories to the vehicle build. I...
Forum - 04/25/2018
... battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
Forum - 01/27/2017
... described in the product field action bulletin before customers take possession of these vehicles. GM requires that Service Agents check the Investigate Vehicle History screen in the Global Warranty Management system for any open product field actions...
Re: Technician Clock times - 08/04/2016
GM policy states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card." >>>>clock on/off each job card Additionally, "add-ons and OLH must have individual and specific on/off punch times." >>>>clock ...
Forum - 10/10/2023
... that have achieved a SAVI scan utilization above 98%. Reference Number: 202310060001 Attention GM Dealership Service Manager and Warranty Administrator As announced in August, dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to...
Forum - 09/19/2023
... and it comes up blank so you have to line item search. Also how many times do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't...
Forum - 02/22/2024
... equipment to deal with. It could warrant someone filing feedback on the document for review. GM does this all the time and it is frustrating. Usually they mix up FWD and AWD and we all know AWD should pay more but the times get switched when they...
Forum - 05/16/2024
... administration by transaction type and are applicable only following expiration of the GM New Vehicle Warranties. Transaction Type Warranty Coverage ZPTI Dealer Installed Part Warranty ZPTI is to be used when a defective part fails beyond the new vehicle...
... let them review it. They will tell you how to proceed. This is the link: NVDReporting@gm.com ...
Forum - 10/01/2019
... so that's the one we are having to use. He was going to call Techline and ask them about it but GM is still on strike. I'm not sure this would have anything to do with it since everyone else in the country is getting their claims paid, but I thought...
Forum - 10/16/2019
... helpful. These are some of the thought processes I use when it comes to OLH based on what I know GM will pay. you cannot ever include the first time punch (except as a variable diag add if electrical diagnosis was required, or as part of the base time) one...
Forum - 06/19/2019
... the parts/labor was a result of consequential damage. The transaction may have to be submitted for GM authorization (Warranty Support Center) if the parts or OLH ceiling is beyond Service Agent Empowerment limits. ...
Forum - 03/30/2020
... take a day off each week against my vacation pay if things keep on like this. Today I did some GM training and submitted feedback on a couple of issues related to a TSB. After I did transaction summaries for the weekend, adjusted my schedules, submitted...
Forum - 04/11/2020
... name of the game is trick the system into working rather than actually fixing anything. Standard GM operating procedure. Then they threaten me with thousands in chargbacks if I don't follow their rules, while they tell me to break their rules. Which...
Forum - 02/03/2020
You cannot submit for disable on a customer vehicle. I complained to GM about this issue with the documentation but as usual this was translated from Chinese to English by someone who speaks Korean so it makes absolutely no sense. Just tell the customers...
MID ENGINE CORVETTE FIRST FREE SERVICE - 07/30/2020
... change of the transmission filter and fluid top off and includes the oil and filter change. GM's allowance for this is $205. Okay, that's fine and dandy, but... filter $191.86fluid $41.40oil $68.96filter $7.25So that's $309.47 and I haven't even paid...
Forum - 06/05/2018
The following is from SI Document ID: 4379036 Leak Detection: GM vehicles are manufactured with fluorescent dye installed in the air conditioning refrigerant system. The fluorescent dye mixes and flows with the air conditioning compressor oil throughout...
Forum - 08/01/2018
... things, The alignment is included in the base time since it is listed as part of the procedure GM made an error in LTG and omitted the add for alignment If you aren't worried about your reject rate I might gamble on this one and submit it with the...
Forum - 08/01/2018
Thanks ewill3rd for your input! On a side note, noticed that GM has an available course: Technical Assistance Center (TAC) Case Handling (VMVDC.M17W2) - Course Description: The Dealer Case Management tool facilitates the processing of VOC, CA and...
Forum - 01/11/2019
... to prevent rejects. If they are paying then as long as it is recorded on the job card I would let GM and your DMS fight it out. If you are getting rejects, then that will definitely drive up your reject rate and I would stop until a solution is found....
Forum - 03/15/2019
... or registered. Any question as to whether a panel(s) can be replaced should be directed to the GM New Vehicle Damage Group. Note: A9000 / 057XXX labor codes in the Panel Repairs section are not allowed for use with transportation claims....
Forum - 05/05/2017
... is making sense, I basically need to know if it is possible to explain these miscommunications to GM so we are not debited the full amount. Thank you!...
Forum - 12/05/2017
... Shipping Label from the GWM system, must be maintained for future reference in accordance with the GM Service Policies & Procedures Manual. Don't forget to attach a copy of the job card to the transaction, and if you have to return a part with a...
Forum - 01/05/2018
... pay or warranty. No one is ever charged for the service, but you can get reimbursed by GM for the shuttle service on a warranty repair. Generally, if the repair is going to take a good portion of the day or part of the day we encourage people...
Forum - 12/08/2017
... accessories, maintenance, or repair procedures. This transaction is used to submit for GM accessories installed on a vehicle (after production) prior to a sale or when purchased by the customer to add the accessories to the vehicle build. I...
Forum - 04/25/2018
... battery is sold the parts is warranted for the appropriate term for the grade of battery purchased GM never pays labor on AC Delco warranty replacements, the Delco distributor exchanges the battery which we bill at $0. Customer pays labor on any Delco...
Claim $$ we could be missing... - 07/23/2015
Hello, Does anyone out there have any tips for claiming all extra $$ that we can for GM warranty? PDI's, ZREG, ZFAT etc... Recently found out (thanks Kristen) we can claim washer fluid with a PDI if Tech adds and documents (labor code 0590052 as a ZPDI...
Forum - 01/27/2017
... described in the product field action bulletin before customers take possession of these vehicles. GM requires that Service Agents check the Investigate Vehicle History screen in the Global Warranty Management system for any open product field actions...
Re: Technician Clock times - 08/04/2016
GM policy states "all standard warranty and policy repair time must be documented on the technician's time ticket by job card." >>>>clock on/off each job card Additionally, "add-ons and OLH must have individual and specific on/off punch times." >>>>clock ...
Forum - 10/10/2023
... that have achieved a SAVI scan utilization above 98%. Reference Number: 202310060001 Attention GM Dealership Service Manager and Warranty Administrator As announced in August, dealers with SAVI scan utilization above 98% can earn Dealer Empowerment to...
Forum - 09/19/2023
... and it comes up blank so you have to line item search. Also how many times do we have to contact GM for them to actually update the maintenance charts to include vehicle coverage? Who among us can not name 8 to 10 vehicles or engine sizes that aren't...
Forum - 02/22/2024
... equipment to deal with. It could warrant someone filing feedback on the document for review. GM does this all the time and it is frustrating. Usually they mix up FWD and AWD and we all know AWD should pay more but the times get switched when they...
Forum - 05/16/2024
... administration by transaction type and are applicable only following expiration of the GM New Vehicle Warranties. Transaction Type Warranty Coverage ZPTI Dealer Installed Part Warranty ZPTI is to be used when a defective part fails beyond the new vehicle...
Forum - 12/13/2021
... just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance chart. They pay $50 for two of the V8 engines but on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong"...
Forum - 04/29/2021
... Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time documentation that is significantly less than the cumulative...
Forum - 07/07/2022
... The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced "grey area". I've been with them for 30 years. Grey should now be the color...
Forum - 08/17/2022
... sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component...
Forum - 09/22/2022
... and a tech who wants to get paid for doing the calibration after the glass was done but GM does not differentiate. In this instance, I would take the total labor time and multiply it by your labor rate and find a way to split that between your sublet...
Forum - 03/09/2023
... offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/21/2023
While "collateral" is a good explanation of what you are dealing with GM usually uses the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech...
Forum - 04/21/2023
... Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or...
Forum - 02/22/2023
... been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your dealer's carelessness rather than that of someone along the chain. I'm not the best at transportation claims but I think the LON is only...
Forum - 07/06/2021
... Warranty) Non-warranty Service Agent provided services, such as customer pay The Chevrolet Buick GMC Courtesy Transportation Program (CTP) or Cadillac Courtesy Transportation Alternative (CTA) program may have temporary provisions. Please consult...
Forum - 08/15/2023
... of the container with a permanent marker. 2. U.S. Dealers – Please go to www.gmwpc.com, click on the UPS emblem, enter your BAC and select “dealer inquires.” Select “available forms” located on the left side...
Forum - 07/20/2023
... each box (instead of tab). Seems to be better but not 100 percent. So I am assuming now it is GM Global. since we are being asked about it. ...
Re: NEW GLOBAL - 07/17/2015
... the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM SiriusXM Radio Dealer Resources, Product Information and...
Forum - 02/12/2018
... from the other punch times for that job card, and support the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service...
Forum - 02/06/2018
... for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent. And if the customer truly was unaware their vehicle was still under warranty,...
Re: Taking a Poll - 04/13/2010
1. I've been doing this for just over a year now. 2. I've only worked for GM...we have Buick, GMC, Chevrolet, Cadillac, and Pontiac...from time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and...
Claim type B w/ vehicle in warranty. - 03/20/2009
... this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Re: Taking a Poll - 08/20/2008
... Jeep 3) Trained by the Warranty Admn at the time and took good notes 4) J&L reference cards and GM Dealer World 5) 20+ 6) Reading tech notes and "waiting" on the Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12)...
Re: Taking a Poll - 06/16/2008
... Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information to help you do your job? P & P, my...
Re: Taking a Poll - 06/06/2008
... no training when I started, so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing...
Re: Taking a Poll - 08/20/2008
1. I have been doing warranty for 20 years. 2. I work with GM, GMC, Caterpillar,Workhorse,UD, and Isuzu. 3. I wasn't given any training, I started as a Temp here and one day the warranty clerk quit. I wasn't real busy so I decided to give it a try. ...
Forum - 02/21/2018
... two years of "Guaranteed Backflag of OLH ™" to get here. But once I convinced all our GM techs that any requests for OLH would not be paid to them if such punches were non-compliant, we've had little problem getting OLH requests paid by WSC. ...
Forum - 03/31/2017
GM-Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter...
Forum - 10/14/2020
... going to use Xtime appointments I found that the customer's concern does not always pull over to GM correctly and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction...
... just hit the VIS (IVH) and look at the engine code/size. On a side note, I sent feedback to GM on the new maintenance chart. They pay $50 for two of the V8 engines but on the other, they screwed it up to pay only $35.00 on a Silverado 5.3 with the "wrong"...
Forum - 04/29/2021
... Identification and Accounting of Labor Time Remember the following policy: "Labor time paid by GM must be documented on the technician's time ticket by job card." Be aware of technician time documentation that is significantly less than the cumulative...
Forum - 07/07/2022
... The statements in the recall are contradictory. And it needs to be updated. I haven't been with GM very long, but I can tell you that their blue oval competitor has embraced "grey area". I've been with them for 30 years. Grey should now be the color...
Forum - 08/17/2022
... sense to you but for those of us not in a CA emissions state this causes massive headaches because GM is painfully inconsistent with what is covered and what is not. Basically E is Emission Limited Warranty Coverage E1 is Emission Select State Component...
Forum - 09/22/2022
... and a tech who wants to get paid for doing the calibration after the glass was done but GM does not differentiate. In this instance, I would take the total labor time and multiply it by your labor rate and find a way to split that between your sublet...
Forum - 03/09/2023
... offered to do it for him but he seems to like whatever he is doing. I will try to find the "GM way" and post you a map to get there but I am having issues with global right now ...
Forum - 03/21/2023
While "collateral" is a good explanation of what you are dealing with GM usually uses the terminology of "consequential damage". To code these you simply need to identify your failed part which in this instance appears to be your heater core. The tech...
Forum - 04/21/2023
... Only Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or...
Forum - 02/22/2023
... been noted on delivery and submitted as a ZTPT. Otherwise you are basically saying you want GM to pay for your dealer's carelessness rather than that of someone along the chain. I'm not the best at transportation claims but I think the LON is only...
Forum - 07/06/2021
... Warranty) Non-warranty Service Agent provided services, such as customer pay The Chevrolet Buick GMC Courtesy Transportation Program (CTP) or Cadillac Courtesy Transportation Alternative (CTA) program may have temporary provisions. Please consult...
Forum - 08/15/2023
... of the container with a permanent marker. 2. U.S. Dealers – Please go to www.gmwpc.com, click on the UPS emblem, enter your BAC and select “dealer inquires.” Select “available forms” located on the left side...
Forum - 07/20/2023
... each box (instead of tab). Seems to be better but not 100 percent. So I am assuming now it is GM Global. since we are being asked about it. ...
Re: NEW GLOBAL - 07/17/2015
... the new GlobalConnect Ignition Recall Ignition Recall Safety Information Suspected Exporters GM Export Policy, Transactional Integrity Information and Suspected Exporters List SiriusXM SiriusXM Radio Dealer Resources, Product Information and...
Forum - 02/12/2018
... from the other punch times for that job card, and support the amount of time claimed to GM on the transaction. Note: Punching on/off physical job cards does not meet technician timekeeping requirements and is non-compliant and is unacceptable. Service...
Forum - 02/06/2018
... for the parts, again, this is reviewed on a case by case basis. Of course we prefer that GM parts are installed, however, we cannot enforce this if done by an independent. And if the customer truly was unaware their vehicle was still under warranty,...
Re: Taking a Poll - 04/13/2010
1. I've been doing this for just over a year now. 2. I've only worked for GM...we have Buick, GMC, Chevrolet, Cadillac, and Pontiac...from time to time we do service Hummer and Saturns 3. my training consisted on how to look labor ops up on computer and...
Claim type B w/ vehicle in warranty. - 03/20/2009
... this: "Claim Type "B" - Dealer Service Replacement Part and Accessory Warranty (U.S. and GMODC Only). This claim type should be used when a previously replaced/purchased part fails for a warrantable reason, and: • THE PART IS NOT CURRENTLY...
Re: Taking a Poll - 08/25/2008
1. Since 1997 2. Chrysler and GM 3. Pretty much self taught 4. SI and J&L(so much help) 5. 15-20 6. Finding Labor ops 7. Typing 8. Reynolds 9. Michigan 10. Full time 11. Female 12. Dealer Trades, I was in Accounting for 8 years so I help when necessary...
Re: Taking a Poll - 08/20/2008
... Jeep 3) Trained by the Warranty Admn at the time and took good notes 4) J&L reference cards and GM Dealer World 5) 20+ 6) Reading tech notes and "waiting" on the Service Manager 7) Submitting Claims 8) Reynolds and Reynolds 9) IL 10) Full Time 11) Female 12)...
Re: Taking a Poll - 06/16/2008
... Chevy & Cadillac 3. Did you have any training? If so, what kind and by whom? I attend all the Gm training I can get to, our comptroller has been a great source of info too. 4. Where do you find the best information to help you do your job? P & P, my...
Re: Taking a Poll - 06/06/2008
... no training when I started, so most of my training has been 'self help' and experience. 4. Through GM Dealerworld, JLWarranty Newsletters and experience 5. Compared to the dealership before, less than 50 claims per day 6. Being a mind reader, knowing...
Re: Taking a Poll - 08/20/2008
1. I have been doing warranty for 20 years. 2. I work with GM, GMC, Caterpillar,Workhorse,UD, and Isuzu. 3. I wasn't given any training, I started as a Temp here and one day the warranty clerk quit. I wasn't real busy so I decided to give it a try. ...
Forum - 02/21/2018
... two years of "Guaranteed Backflag of OLH ™" to get here. But once I convinced all our GM techs that any requests for OLH would not be paid to them if such punches were non-compliant, we've had little problem getting OLH requests paid by WSC. ...
Forum - 03/31/2017
GM-Cataloged Engines, Automatic Transmissions & Transfer Cases (Passenger Car & Light-Duty Truck Series 10-30) 36 months/100,000 miles (parts and labor) 36 months/100,000 miles (parts) Parts and labor when sold over-the-counter...
Forum - 10/14/2020
... going to use Xtime appointments I found that the customer's concern does not always pull over to GM correctly and will show at the bottom of the warranty submission screen for the RO as "Misc" For Special Coverages mak sure after you use the transaction...
Forum - 07/31/2021
... (add line, client signature, other hours, excessive parts) Straight time authorization Parts: non-GM part numbers billed Parts billed to incorrect lines etc. Advisors do not get paid until the invoice is closed, this allows them to stay motivated in...
... (add line, client signature, other hours, excessive parts) Straight time authorization Parts: non-GM part numbers billed Parts billed to incorrect lines etc. Advisors do not get paid until the invoice is closed, this allows them to stay motivated in...
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Results found: 58
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PET: Charging the Customer in Excess of Warranty Rates - 05/29/2024
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Global Warranty Management Submission - 12/16/2016
... appear when this transaction type is used. Select the box to record the installation of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is...
Authorizations and Attachments - 10/18/2024
There are specific warranty situations and repair types that require routing the transaction for GM authorization as well as attaching documentation. Failure to attach the required document can result in a rejected transaction; without it, your Warranty...
Empowerment - 08/05/2022
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place...
Courtesy Transportation - 10/28/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
Customer Participation - 04/29/2024
... dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation expense, the total cost of the warranty repair and participation levels of everyone...
Tire Coverage - 07/21/2022
GM provides the customer reassurance by offering a comprehensive bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily...
Goodwill Tools - 03/26/2024
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or...
Cross-line Warranty - 12/11/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure customers are always taken care of, regardless of available dealership franchise. So, if...
Roadside Assistance - 10/24/2024
Roadside Assistance is a program that offers security and convenience to GM vehicle owners. The services offer piece of mind when in a distressed situation. Your customers most likely heard about the Roadside Assistance program when they purchased their...
Lifetime Parts Warranty - 06/09/2022
... to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition...
Paint Repairs - 10/02/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair...
Warranty Briefs: Attaching a Document - 10/26/2022
... are exceeded. ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $ must have...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
Battery Transaction Requirements - 10/25/2024
... battery issues by using the OnStar module to monitor the battery and upload the information to GM. The report identifies inventory vehicles that need charging or moving. Once a vehicle has been charged or moved it will drop off the report. It is recommended...
General Comments - 10/10/2017
... transaction, the service agent has the ability to enter information in the general comments field. GM has stated that the purpose of utilizing this section is to include any information the service agent would like GM to see including comments that are...
Parts Warranty Coverage - 06/07/2024
New or remanufactured GM parts installed or sold over-the-counter are covered for 24 months with no mileage limitation. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement. ...
Maintenance Programs - 10/18/2024
... plans are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Electronic Exchange - 05/07/2024
... parts, however, that can't be ordered the way most parts are; they have to be obtained through a GM Authorized Electronic Exchange Center. The exchange center will send the requested component to the service agent for the technician to replace. Once...
Service Management Approvals and Authorizations - 10/21/2024
... of employees the performance of the service department, and the responsibility for administering GM warranties. Warranty administrators, technicians, other support, or hourly personnel are not to be empowered for these types of management approvals. All...
The Policy Evaluation Tool - 05/07/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Sublet Repairs - 01/24/2024
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Servicing Vehicles From Canada - 06/20/2019
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Parts Department and Warranty Compliance - 04/13/2022
... administrative allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer's inventory. This...
In 2023, GM introduced a program that removed the GM requirement for dealers to charge customers at warranty rates for Policy repairs. This change did not impact the requirement for warranty rates to be used in the Policy Evaluation Tool and the warranty...
Global Warranty Management Submission - 12/16/2016
... appear when this transaction type is used. Select the box to record the installation of any GM supported option or accessory by a Service Agent before or after the retail sale of the vehicle to the customer. Part Transaction - Over-the-Counter, ZPTC is...
Authorizations and Attachments - 10/18/2024
There are specific warranty situations and repair types that require routing the transaction for GM authorization as well as attaching documentation. Failure to attach the required document can result in a rejected transaction; without it, your Warranty...
Empowerment - 08/05/2022
GM provides service agents with the ability to make case by case empowerment decisions on behalf of the customer to ensure that they are satisfied remain loyal to their vehicle brand, and to the dealership. Standards and guidelines have been put in place...
Courtesy Transportation - 10/28/2024
Courtesy Transportation is defined as any form of transportation permitted within the guidelines of the GM Courtesy Transportation Program. This includes shuttle, use of public transportation, fuel reimbursement when the customer gets a ride from a friend...
Customer Participation - 04/29/2024
... dollar amount represents the agreed upon dollar amount for policy or non-warranty repairs that GM is covering. By accurately administering transactions with a participation expense, the total cost of the warranty repair and participation levels of everyone...
Tire Coverage - 07/21/2022
GM provides the customer reassurance by offering a comprehensive bumper to bumper warranty against defects in material and workmanship, including tires. Before you proceed with a warranty tire transaction, be sure to confirm the tires are original equipment easily...
Goodwill Tools - 03/26/2024
GM offers a multitude of goodwill tools that can be offered at the dealership level, without seeking GM approval. There are three specialized labor operations for specific non-repair situations that are intended to offset a customer inconvenience or...
Cross-line Warranty - 12/11/2023
... with the ability to perform repairs for those customers who are significantly inconvenienced. GM allows Service Agents to perform these warranty repairs to ensure customers are always taken care of, regardless of available dealership franchise. So, if...
Roadside Assistance - 10/24/2024
Roadside Assistance is a program that offers security and convenience to GM vehicle owners. The services offer piece of mind when in a distressed situation. Your customers most likely heard about the Roadside Assistance program when they purchased their...
Lifetime Parts Warranty - 06/09/2022
... to the original purchaser. Labor is covered for 24 months if the Lifetime Part was installed at a GM Service Agent. Subsequent part replacement does not get a brand-new labor warranty. Eligible OE parts include: chassis parts; electric fuel pumps; ignition...
Paint Repairs - 10/02/2018
... to find a suitable sublet repair facility that will do your paint repair work for the allowance GM will reimburse. There are four options for choosing the correct paint labor operation Partial color/clear coat labor operations are used when the repair...
Warranty Briefs: Attaching a Document - 10/26/2022
... are exceeded. ZREG transaction for an engine or transmission assembly replacement that must be GM Authorized for WSC review must include an attached copy of the Cost Comparison worksheet. ZTPT transaction for a transaction total that exceeds $ must have...
Warranty Coverage - 08/04/2021
Every new GM vehicle includes comprehensive warranty coverage which is specific to the vehicle. Before any repair is initiated, coverage confirmation must be made by reviewing IVH. The new vehicle limited warranty applies to the first owner and all future...
Warranty On Stock Used Vehicles - 09/20/2021
Service Agents are allowed to make warrantable repairs on vehicles in their used vehicle inventory for the entire GM franchise. In other words, if you are a Chevrolet agent selling a used Buick with a warranty product defect, you can fix it and be reimbursed...
Battery Transaction Requirements - 10/25/2024
... battery issues by using the OnStar module to monitor the battery and upload the information to GM. The report identifies inventory vehicles that need charging or moving. Once a vehicle has been charged or moved it will drop off the report. It is recommended...
General Comments - 10/10/2017
... transaction, the service agent has the ability to enter information in the general comments field. GM has stated that the purpose of utilizing this section is to include any information the service agent would like GM to see including comments that are...
Parts Warranty Coverage - 06/07/2024
New or remanufactured GM parts installed or sold over-the-counter are covered for 24 months with no mileage limitation. It is recommended that dealers publish on the job card and part sales slips a replacement parts and accessories warranty statement. ...
Maintenance Programs - 10/18/2024
... plans are intended to help your dealership create customer loyalty. When a customer brings their GM vehicle back to their selling dealership for their maintenance needs it substantially increases the chance that they will repurchase from your dealership. The...
Electronic Exchange - 05/07/2024
... parts, however, that can't be ordered the way most parts are; they have to be obtained through a GM Authorized Electronic Exchange Center. The exchange center will send the requested component to the service agent for the technician to replace. Once...
Service Management Approvals and Authorizations - 10/21/2024
... of employees the performance of the service department, and the responsibility for administering GM warranties. Warranty administrators, technicians, other support, or hourly personnel are not to be empowered for these types of management approvals. All...
The Policy Evaluation Tool - 05/07/2024
The Policy Evaluation Tool (PET) must be used to determine GM participation in out of warranty/policy repair situations. The tool is available within the Dealer Aftersales Empowerment Portal. As a reminder when offering a policy decision: labor, parts,...
Sublet Repairs - 01/24/2024
... at some dealerships are performed elsewhere. These repairs are referred to as sublet repairs. GM authorizes dealers to use an alternative repair facility, such as a body shop, without further approval. Dealers are responsible for the satisfactory completion...
Servicing Vehicles From Canada - 06/20/2019
For safety and convenience, GM allows warranty repairs to be performed on Canadian sold and registered vehicles at U.S. GM dealerships. There are, however, guidelines that must be followed. Bulletin 16-NA-119 specifically covers the guidelines for servicing...
Parts Department and Warranty Compliance - 04/13/2022
... administrative allowance claimed in Net Item. See bulletin 08-08-44-029 for more information. GM will reimburse a dealership for GM parts obtained from a local dealership and expenses incurred for express shipping GM parts not in the dealer's inventory. This...
Missed Revenue - Recalls - 02/24/2022
... and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle inventory or is at your dealership for service the service...
Concern Not Duplicated - 05/01/2024
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn't understand the customer's complaint, or didn't take the time necessary to address the complaint. Customer concern...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Fluid Leak Analyze - 06/14/2018
... the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows for additional time to be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the...
Investigate Vehicle History - 01/23/2018
... the VIN. Service Information section may list a bulletin number detailing a specific concern that GM Engineering is trying to get more information on to determine root cause failure. If the customer doesn't have the concern listed in this section there...
Transportation Transactions: Submissions - 02/24/2021
... with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should be installed and a warranty claim filed. If the option discrepancy is extreme, such...
Warranty Parts Center - 05/08/2024
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Tire Pre-Authorization - 07/20/2022
The GM tire replacement program has many requirements. Before starting the pre-authorization process, it's important to have the following information Let's go through the steps of obtaining a Tire Pre Repair authorization. Job card number, Job card...
Cadillac Maintenance - 06/15/2023
... the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's...
Warranty Briefs: Error 834 - 09/11/2018
... vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and submitted as a policy decision. This reject situation could...
Warranty Briefs: Technical Service Bulletins - 12/08/2017
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM accessory wheels, this is a customer pay concern. Ultimately, this is not a manufacturer defect so GM shouldn't be on the hook for the payment. From a technical...
Repeat Repair Authorization - 10/02/2018
... management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario include 229 and 232. When reviewing a...
Major Assembly Replacements - 05/26/2021
... as outlined in the following bulletins. The calibration information must be emailed to taccvn@gm.com. Dealers will receive an email from the Calibrations Group after the calibrations have been validated as OEM. 17NA100, 14-06-04-003, 16NA325, 20NA090...
PDI Accessories 0590032 - 06/16/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation...
Missed Revenue - Parts Expediting - 09/09/2024
... the part your technician needs to repair your customer's vehicle. And because it is important to GM that your customer's warranty concerns are corrected the same day they bring their vehicle to you they allow you to purchase needed parts from another...
WPC Parts Return program - 03/09/2022
... part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related repairs...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Warranty Briefs: Empowerment Level - 08/05/2022
... Management. Under the Analyze Warranty Tab, select "View Service Agent Profile." Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Special Coverage Repairs - 09/24/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment. Dealers may encounter vehicles that are experiencing the same condition that is the subject of a special coverage bulletin...
Consumer Part Warranty - 04/02/2020
... transfer case is sold over-the counter, the part is covered with labor included when repaired by a GM dealer or a qualified Independent Service Center, on-highway applications only. Parts only warranty when consumer repaired or when installed in a non-highway...
Straight Time - 02/24/2023
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
Panel Repairs - 05/25/2016
... claim. But, there are situations where damage to a panel is a legitimate warranty repair. GM describes panel repair defects as a dent or ding waves or ripples in the panel, rough welds weld spatter, and non-rust through corrosion. If a vehicle is delivered...
... and other Missed Warranty Revenue topics in the Training Video Library. This video covers Recalls GM states that whenever a vehicle subject to an open Required Field Action enters your vehicle inventory or is at your dealership for service the service...
Concern Not Duplicated - 05/01/2024
... is too vague. A customer concern not duplicated labor operation should never be submitted to GM for the reason that the technician didn't understand the customer's complaint, or didn't take the time necessary to address the complaint. Customer concern...
Chevrolet Buick GMC CPO Maintenance Program - 08/05/2022
All Certified Pre Owned Chevrolet, Buick and GMC vehicles come standard with a two year, 24,000 mile complimentary maintenance plan. Program features included are Oil and oil filter change based on Oil Life Monitor indicating time to change oil, or an...
Fluid Leak Analyze - 06/14/2018
... the leak. Some leaks can be easily seen by the naked eye while others require further diagnosis. GM allows for additional time to be paid to the technician for leak test diagnosis, but it isn't shown as add time with any of the labor operations in the...
Investigate Vehicle History - 01/23/2018
... the VIN. Service Information section may list a bulletin number detailing a specific concern that GM Engineering is trying to get more information on to determine root cause failure. If the customer doesn't have the concern listed in this section there...
Transportation Transactions: Submissions - 02/24/2021
... with incorrect parts or option discrepancies a warranty transaction is filed. For example if a GMC truck was delivered with a Chevrolet grille the correct grill should be installed and a warranty claim filed. If the option discrepancy is extreme, such...
Warranty Parts Center - 05/08/2024
The WPC process is the common method used to obtain parts replaced by GM Service Agents. The process enables Engineering, Suppliers, GM Supplier Quality, Production Plant, Assembly Plant and Brand Quality Management personnel to perform root cause analysis...
Tire Pre-Authorization - 07/20/2022
The GM tire replacement program has many requirements. Before starting the pre-authorization process, it's important to have the following information Let's go through the steps of obtaining a Tire Pre Repair authorization. Job card number, Job card...
Cadillac Maintenance - 06/15/2023
... the published dealer net price plus applicable mark up. Oil and filters must be purchased through GM parts or authorized ACDelco distributors. Oil used must be what is recommended for the particular vehicle. Labor is reimbursed at 75% of the dealer's...
Warranty Briefs: Error 834 - 09/11/2018
... vehicle technically has warranty coverage but there is not a warranty start date registered with GM because the vehicle has not been sold. In these instances the transaction is authorized and submitted as a policy decision. This reject situation could...
Warranty Briefs: Technical Service Bulletins - 12/08/2017
... wheels will be charged back. Furthermore, if the vehicle is equipped with aftermarket, non-GM accessory wheels, this is a customer pay concern. Ultimately, this is not a manufacturer defect so GM shouldn't be on the hook for the payment. From a technical...
Repeat Repair Authorization - 10/02/2018
... management is responsible for determining that the current repair is the responsibility of GM and not the result of a previous improper dealer workmanship or diagnosis. Associated reject codes with this scenario include 229 and 232. When reviewing a...
Major Assembly Replacements - 05/26/2021
... as outlined in the following bulletins. The calibration information must be emailed to taccvn@gm.com. Dealers will receive an email from the Calibrations Group after the calibrations have been validated as OEM. 17NA100, 14-06-04-003, 16NA325, 20NA090...
PDI Accessories 0590032 - 06/16/2021
... the job card should be given to the warranty administrator so a transaction can be submitted to GM for payment. Let's go through the process. Perform an Investigate Vehicle History to evaluate the vehicle build and compare it with technician documentation...
Missed Revenue - Parts Expediting - 09/09/2024
... the part your technician needs to repair your customer's vehicle. And because it is important to GM that your customer's warranty concerns are corrected the same day they bring their vehicle to you they allow you to purchase needed parts from another...
WPC Parts Return program - 03/09/2022
... part suppliers to service agents, but more importantly the customers who choose to buy GM vehicles. Anyone involved with this business for any length of time has seen firsthand the quality improvements made from the reduction in warranty related repairs...
Warranty Briefs: Creating an Add On Report - 10/18/2023
... cards with add on repair lines are frequently included in Electronic Warranty Reviews by GM Audit Services. With the most common deviations: no/incomplete service management authorization or missing customer approval to proceed with the add-on repair. Service...
Technician Accounting of Labor Time - 01/24/2024
Variable diagnosis time, Straight Time, time from a third-party time guide, time using multiples of GM's Labor Time Guide, or OLH must be supported with valid time stamps. The time punch documentation validates the time claimed on the transaction. Clocking...
Warranty Briefs: Empowerment Level - 08/05/2022
... Management. Under the Analyze Warranty Tab, select "View Service Agent Profile." Confirm that the GM-US Unit is selected from the Business Unit drop down menu within the tan shaded box at the top of the Service Agent Detail page. To easily view the most...
Add On Repairs - 06/13/2023
What is considered an add on repair and why does it matter? First of all, it matters because GM, while willing to pay for a repair that is considered a defect is not willing to pay for a repair that is a technician misdiagnosis, or a repair added for...
CBG CPO Warranty Coverge - 04/13/2022
The Chevrolet, Buick, and GMC Certified Pre-Owned limited warranty coverage is 12 months/12,000 miles, whichever occurs first. The key word to this warranty coverage is "limited", it is limited to defects in materials and workmanship. This is not a bumper-to-bumper...
Special Coverage Repairs - 09/24/2019
... tool. Use the labor operation from the special coverage bulletin for the policy repair and GM authorize the transaction for payment. Dealers may encounter vehicles that are experiencing the same condition that is the subject of a special coverage bulletin...
Consumer Part Warranty - 04/02/2020
... transfer case is sold over-the counter, the part is covered with labor included when repaired by a GM dealer or a qualified Independent Service Center, on-highway applications only. Parts only warranty when consumer repaired or when installed in a non-highway...
Straight Time - 02/24/2023
... other warranty repair showing a specific published time. Straight Time is most commonly used when GM is rolling out new programs and vehicles; they need to determine how much labor time to publish in the future. They either complete a time study or collect...
Panel Repairs - 05/25/2016
... claim. But, there are situations where damage to a panel is a legitimate warranty repair. GM describes panel repair defects as a dent or ding waves or ripples in the panel, rough welds weld spatter, and non-rust through corrosion. If a vehicle is delivered...
Perforation Corrosion Repairs - 08/25/2020
... repair with their signature, date, time, and explanation before the transaction is submitted to GM. Both the body and the paint technician must have clocked time to support what they are asking to be paid. It's important to note that Straight Time labor...
Warranty Briefs: Air Conditioning - 12/08/2017
... I think it's a pretty cool topic. Yep. A pretty coooool topic. Since refrigerant is available from GM in bulk quantities there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Transportation Transactions: Inspections - 03/21/2022
... of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck or an owner's manual written in the wrong language. If vehicles are delivered during at a time when the dealership is closed they must be inspected the next business...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
In January The availability of Chevrolet, Buick GMC, and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing...
Missed Revenue - Shuttles - 03/14/2022
... if they need a ride preferably when they make their service appointment so you will be prepared. GM will reimburse your dealership $7.50 for a one-way shuttle or $15 for a round-trip shuttle for any warranty repair. Most dealers offer shuttle service...
Warranty Briefs: Wheel Alignment - 12/08/2017
... angles are adjusted by changing the position of various steering and suspension components. GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
Getting a detailed customer concern documented on the job card not only is it a requirement from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service...
Most Common Warranty Deviations - 03/08/2023
... and procedures can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after...
... repair with their signature, date, time, and explanation before the transaction is submitted to GM. Both the body and the paint technician must have clocked time to support what they are asking to be paid. It's important to note that Straight Time labor...
Warranty Briefs: Air Conditioning - 12/08/2017
... I think it's a pretty cool topic. Yep. A pretty coooool topic. Since refrigerant is available from GM in bulk quantities there a few reminders to make sure it is charged out and claimed correctly. When the technician uses a portion of a bulk part on...
Transportation Transactions: Inspections - 03/21/2022
... of incorrect parts or option discrepancies include a Chevrolet bowtie emblem on a GMC truck or an owner's manual written in the wrong language. If vehicles are delivered during at a time when the dealership is closed they must be inspected the next business...
Chevrolet, Buick, GMC, and Cadillac Protection Products - 08/10/2017
In January The availability of Chevrolet, Buick GMC, and Cadillac Protection Plans was announced. Each of these brand programs offer continuous coverage and benefits that continue after the new vehicle warranty expires. Customers have the option of choosing...
Missed Revenue - Shuttles - 03/14/2022
... if they need a ride preferably when they make their service appointment so you will be prepared. GM will reimburse your dealership $7.50 for a one-way shuttle or $15 for a round-trip shuttle for any warranty repair. Most dealers offer shuttle service...
Warranty Briefs: Wheel Alignment - 12/08/2017
... angles are adjusted by changing the position of various steering and suspension components. GM has established guidelines for the dealer to follow when determining whether a misalignment condition is the result of a factory defect or if the condition...
Consequential Damage and One Concern with Separate Causes - 11/01/2017
Getting a detailed customer concern documented on the job card not only is it a requirement from GM, but it is essential for the technician to completely understand the customer's complaint what they're experiencing and what they want corrected. Service...
Most Common Warranty Deviations - 03/08/2023
... and procedures can lead to a chargeback. Here are the top most common deviations, as found by GM's audit staff Part Retention Violation. The general rule of thumb for hanging on to warranty parts is seven days most parts need to be kept this long; after...
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